Vivint Reviews

I have the doorbell and lock features, a couple of cameras in the house, some window magnets and a window break deal. The experience has been good with them.

My Vivint services have been great and I've never had any problem at all. Their reps were all very courteous and informative. I'm an IT so I had a lot of technical questions and they resolved those. They knew what I was asking about so that was refreshing. The install tech was very, very good. The panel looks great on the wall and they were good about giving ideas about where it should go based on where I might come in, etc. Everything worked really well and it's been an excellent experience.

The amount of misinformation (to which later became blatant dishonesty) from the get go, only to be compounded with the multiple repeats of the same thing over and over, is the direct result to the negativity that will be present throughout this review. First I would like to say that product wise (and was the precise reason I opted Vivint above all others) is by far very progressive technology wise. The unfortunate part of my experience I have come to realize was due to my needs of the system exposed so much and many of the key "misses" within the product as well as the company policy and practices. It was most unfortunate to feel as if my voice was NOT even being heard or cared to be heard. I failed to see how when being on the phone with a rep that my then having to submit said feedback via online form (due to being advised it would set as highest priority over all others) was accepted on any level.

I love Vivint including the app. It sure gives peace of mind! The only thing I didn't like was that they promised me a Garage Door Controller, thrown in for free with the package I ordered, but when the installer showed up it was not on the work order. We called twice, but no one followed up. Not so impressed with that.

We had Vivint install an alarm in our house about a month ago. After not showing up for 2 scheduled appointments they scheduled a third time. 5 different people from the company called to confirm my appointment within 24 hours (which was annoying but I was glad they were finally coming) and then the next day they changed the time of the appointment. Finally they came. Everything the technician touched he broke. When installing the remote thermostat he jammed the HVAC door in so tightly that it stopped working for 2 days (while it was 95 degrees). Vivint was unable to send someone out to fix it right away so eventually we had an HVAC company come out and fix it.

Vivint is a good product. George was an excellent technician. He took pride in his work. He worked diligently but made sure every aspect of the security system was working properly before leaving. I would recommend Vivint but it is better when you have someone like George working with you to make your life safer.

We got the basic package where it has the alert on the panel. At the time, they said that we would be able to have access with smartphone if we were to upgrade to that, but they never helped when I called to ask them about it. And when we were having problems with the alarms going off, it took the fifth person that I spoke with to finally look through and explained how to update it. He told me to go on the internet and that's how I was able to find out.

I’d recommend Vivint. The sales representative was good and the installation people were very helpful. They offered me some extras that I purchased on-site. Thje service is good so far.

We switched from another company when our contract was up and I knew Vivint had the onscreen graphics so I got a couple of cameras and monitoring. I have a big metal Cantera door. They tried their best to get it operating where their equipment is versus where the door is. We even tried boosters but failed. But I think we've almost got it worked out now and I have a couple of issues that I need to get resolved. They keep on two zones that I cannot just walk out of my house but I've learn to live with those small issues. Like when I leave, instead of just putting to leave, I have to bypass these two zones that we do not need. We also have a second home that we can't get the cameras to continue working. They changed the equipment and it did help, but now I noticed they're offline again. The deal is that Vivint has to be there but I'm not there so I haven't called to work on those.

So far our alarm system is working well, which is certainly the most important thing. But I've had a very frustrating customer service experience with Vivint that is still unresolved. I received a Vivint certificate for my homeowners insurance policy, but that certificate did NOT mention fire/smoke alarm coverage, which I do have. Since my homeowners insurance policy gives a discount for fire/smoke alarm coverage, I was told by my insurance agent that I need to have that on the certificate in order to get that discount.

From the 1st call to the Vivint, when I spoke with Vanessa until the install it has been great! No sales pressure. They answered any questions I had about different options. The installer was friendly and knew exactly what he was doing and listened to what we needed. It has been a great experience at a stressful time.

The gentleman Devon who installed my upgraded system was extremely knowledgeable, patient and thorough. He did an great job ensuring that I understood how to use the new services. Thanks so much Devon!!

My sales rep was very knowledgeable (Devin), and then Corey installed everything exactly the way I needed it to be. He gave his honest, professional opinion, which helped me tweak a few things. Very prompt and kind. Would recommend to anyone!

Vivint came at the right time when I had been thinking about putting in a security system because I live alone. My experience with the sales rep was very positive. He was a very nice young man and explained everything very simply to me. I use the monitoring at the door, the doorbell, the temperature control, and the smoke detector. I have a basement so I had them put a moisture detector in case there's flooding down there. I also have an emergency button and motion detector. I was very impressed and pleased with the system. It's working out well for me and I've told a lot of different people about it.

We're very happy with the service from Vivint. Though it took them a little long time installing their whole system, we understand since we live in a colonial house so it's hard to put in. We don't have any complaints. In fact, it's been an excellent experience with them. Their system is good. The alarm went off twice which were by mistake but we got response right away.

We have Vivint's complete security system. I really like the way that the app works where we can see the photos from the cameras. We can open and close the doors from our cellphone. That is very nice and we really like that option. We're waiting for some new style keypads to come in stock and we're gonna have some added. We also did have to have a range extender put in for wider cameras and that's a little iffy right now so we're gonna have them look at it at the same time.

Bought from Vivint our doorbell camera, motion detector, keypad door lock capability, and the app where I could arm and disarm the system via my phone. I'm a customer service trainer so my expectation of their service level is very high, and if I rank it from the time I called in to inquire about the services, it's excellent. In fact, when I had a billing discrepancy, it was rectified immediately. Their technician was also very thorough and respectful of my home. I am overly satisfied with Vivint. If I have to put my money somewhere, they will always remain top for me. I've already recommended them to a coworker and she's also a part of their clients as well.

Vivint Technician called before coming and gave me 20 minutes notice. I really appreciated that. He showed his ID when he appeared at my door. He greeted me and work on my system. He listened carefully to my concerns. When he was done he left the work area clean. He trained me on my new system and was truly concerned with me being comfortable with the change. Excellent overall service.

We noticed that the battery was low only 2 days after install so when I called, they set up an appt. right away for service. When the service man came, he noticed that the battery in the panel was cracked in half and was very concerned about because that should have been checked at install. He was excellent, thorough and we were very satisfied with him, not with the installer however...

The alarm went off as I was entering my home. I was unable to turn it off in time. The response from your personnel was prompt. After determining that I was okay the were very professional and polite.

We love our security system. We can sleep at night and we love the system. When people ring the door bell we can see and speak to them when we are not home.

Everyone with this company is friendly and very helpful. They are knowledgeable and will answer all question, big or small. Very fast and complete. Great experience and would recommend to all.

Great system. Easy to work. Very knowledgeable installation personnel.

Your company dispatched a Site tech to my home to fix some problems we had with our new security system. He addressed and fixed all the problems. I have not dealt with a more knowledgeable and competent worker in my life. He worked diligently and explained each step. When he left, my wife and myself felt safe and secure in our home. The young man, Fabio **, is a credit to Vivint.

Our Vivint service package includes a video camera and one of the exterior door locks. I had excellent experience with both the sales representatives and the installation team. They're very professional. I've no complaints at all.

I was at home the whole day when their tech was installing the system and he was extremely professional and extremely experienced. He did a really good job. He was very clean and very courteous. It’s all been perfect with Vivint.

I'm very satisfied with Vivint. Their installation team was really awesome. I had a second system installed in my second home and they were both very, very good installers. It's been an excellent experience.

I was very pleased with the service person that came. He worked on our issues and recommended other things concerning our system. We have other repairs. I hope he will be the one sent.

Our doorbell camera has been on the fritz for a month on our second home (2+ hours away) and there are no techs in our area to fix the issue. Customer Service tech told me to hire a stranger to be at home when they can could squeeze me in (2 weeks from now). Sarcasm from Customer Loyalty rep was over the top.

We have been extremely happy with our service so far with Vivint. We had their service in our last home but when we moved we did not transfer our service and went with a different company that the new builder was using to install the equipment. Sadly, we found out the hard way just how poor the other company's service was. We decided to go back with Vivint and couldn't be happier with our decision. Having Vivint gives our family peace of mind that we are protected when at home and when away from home. You definitely get what you pay for!!!

Ryan was very helpful and efficient. He even called the IT department and helped set-up the system with the mobile app. It was an unusually long process but Ryan patiently worked with the IT guy on the phone. I would have hung up!

I have Vivint's medical alert bracelet and the fire thing. I also have a keypad on my door which is the only thing that quit working. I have an appointment for them coming to see me next Friday to see why it isn't working. But everything else works good. Arming and disarming the system works great and I like the camera that takes a picture of who's at the door when they ring the doorbell. I've felt so much more secure. I'm an old lady, I live alone, and I was glad to have somebody help me. I love it and I would recommend it highly. In fact, I did to friends.

I got a camera on the front door, a motion, window break, and carbon monoxide detectors from Vivint. Their sales reps and installation team were good people and worked it out for us. Everything's fine and I'm pretty happy with it but I have been a little concerned because of the $60 I’m paying a month. I've seen something else for about $14 and it’s supposed to be pretty good, too.

I love Vivint's service and what it does. The service people that had come out have been wonderful. I like the app, the convenience, but regardless of how well I like it, I would get rid of it because of the salesperson. He was a lousy crook and I will never do or recommend Vivint again because of him. He was a fast-talker, really pushy and promised a thousand things. In fact, I paid out my contract for ADT to have Vivint because of his speech. When he left, he gave his cell phone number and said if I have any problems, I can call or text him. However, I have pages of screen shots of my texts to him. I never heard another thing about him. He was done. He did the same to my niece. She also got the service, and she felt awful about him.

I had Vivint alarm system installed August 5, 2016. After installation I realized the tech unhooked my telephone connection and plugged the alarm cord in the telephone socket. Since then, I have been unable to use the telephone without unplugging the alarm cord from the jack. I've attempted numerous times to contact customer loyalty and Vivint Insurance to no avail. The problem isn't solved. I even submitted a cancellation letter to cancel and customer loyalty called and asked me to give them a chance to rectify this issue before I cancelled. They have been going back and forth requiring me to contact my telephone provider (that didn't fix it because it wasn't their issue) to go from store to store to find a splitter jack that won't fit.

Vivint is #1. Way better then ADT. Great customer service, awesome features and equipment.

I had an appointment, the Tech did not show up. Waited for 4hrs and no one called to inform me. It took time before I could get another appointment. The System got installed and the doorbell and camera is not working. It's going to take 2 weeks before they can send someone in. So basically it will be a month since my system was installed before it can be fully working. Staff on the phone can be very rude. I will not recommend Vivint to anyone.

I was having some problems with my camera and displeased with the support side of Vivint. The guy did not provide in-depth technical support and was more like, "Did you turn it off? Did you turn it back on?" Little things like that are very frustrating. Also, he wouldn't respond in a timely manner and every three days, he would write me an email back. Then after he's done that, I'd get another email saying it's resolved. In the end, I just figured it out by myself. But the installation team was great. Those guys knew what they were doing. They set things up and were in and out.

My mother-in-law had Vivint and I really like their system so I went with them as well. Their sales rep helped me a lot and told me about the doorbell camera and my wife told me they did all right with the installation. I've recommended them to a friend.

A Vivint fellow was in the neighborhood and stopped by the house. He told me all the things about their home security system and I decided to go ahead and get it. The installation team was very efficient and very mannerly. For a while, my doorbell and camera were not working so a guy came by and replaced it with a new one. Now it works just fine. It's been an excellent experience with Vivint.

Amazing product! We love it!! I'm very happy with the entire process! Thank you!

We have a new home so we needed more security for peace of mind. I originally had AlarmForce but I wasn’t getting good service, so I looked around to see what else was available. I found Vivint and we got their package which includes glass break, motion, and carbon monoxide detectors. It's been great so far. I have been bounced around to a few different people on a hectic time, but beyond that, everything was pretty straightforward. They've given awesome service since day one.

So far I am a little disappointed with the system, it have gotten a couple of messages that the system is not communicating with the front door. My code that I put in does not work to turn off my system. I have to use my phone to unarm the system.

I am very happy with the new system and the service.

Equipment is not as good as it should be. We are still waiting for the equipment to work like we were told it would. Our installer was ok but he didn't have enough time to replace the panel. Our door bell sounds like a distorted speaker. Our cameras are mediocre at best.

I stay at home by myself so I figured it was a good idea to have Vivint. My service package includes the front doorbell camera, some window locks and some window triggers, but the service is not performing as promised and I’ve had to phone them 50 different times. The equipment only works part of the time. When I call them, I get the “We’re very interested in helping you today and fixing this for you”, but nothing really gets fixed. This is the first time in two years that I’ve actually had the whole system working properly. I’ve had five different technicians come out. The reason I got it was for ease and peace of mind, but it’s been more of a pain than it was worth.

Some of my friends got their security systems from Vivint and they recommended them. We got one for ourselves and their sales rep did an outstanding job and did the best he could to quote me a decent price. The guy who came and did the install did a really good job. He had to come back a time or two to do some adjustments but he was very professional and on time. He got everything that he needed to do done. We’ve been happy with the service so far. They’re good and I would recommend them.

As a senior living alone, I knew it was time I purchase security not only for me but so my adult children who are two hours away not to worry about their "ok man"! I'm sure this will be very comforting and affordable.

Was greeted this morning by a ringing doorbell and ordinarily I don't give people a lot of opportunity to speak before turning them away. Chris summarized quickly that he was already a vendor of a neighbor I knew well and offered home automation, something I was very interested in. I invited him in and my fiance and I listened to his short and pointed presentation and I asked MANY questions which he answered very patiently. When we agreed this service was ideal for our needs he attempted to book installation. The installation team was on site in 10 minutes, not exaggerating. The installers were equally polite, professional and knowledgeable and finished installation of all equipment in a very noninvasive fashion and taught us how to use it very patiently. As a customer service provider, I can honestly say that in the future I will strive to provide the level of service that we received from Vivint.

After researching and having a few systems that were horrible - I decided to sign up with Vivint as they had a rep last year who came to my house and because I was already in contract with another provider I couldn't switch. Once my contract was up I started researching providers again and recognized Vivint's logo on Google. Inquired via the internet and got a call right away along with a follow-up email.

Had the work crew at my house for a few hours installing my system. From the moment they arrived they focused on the work at hand with no distractions (cell phones, un-work related conversation, etc.) throughout the entire install. They remained focused on getting the job done and doing it neatly and exactly what I asked of them in reference to location of devices being installed. As a business owner of a multi-million dollar company, that is hard to find in workers today. As far as the system so far, as I stated I have just got installed, so far very pleased.

Very great service. The tech was very professional and very friendly.

We were having trouble with a smoke detector battery in the middle of the night, and the service tech on the phone took the detector offline until the detector battery could be replaced the next day. Once the battery was replaced I called the service tech line to have the detector placed back online but it could not be done for some reason on the phone. An appointment was scheduled for a tech to come to our home to correct the problem. Curtis the tech showed up on time and was extremely courteous and knowledgeable and would not give up until he got the difficult problem solved. It took him more time than he expected but worked diligently until the job was complete. He made us feel glad to have Vivint in our corner to help protect us with all of our security needs. Thanks Curtis and the Vivint team!!!

We have motion detectors and door locks put on by Vivint and we’re satisfied with their service so far. The only thing we don’t like is the keypad on the door locks go through batteries so much that it wasn’t worth keeping them. We've had Vivint come out regarding the door locks and they say it has been a problem in the past but this hasn’t been really fixed yet. We have given up on that. They’re gonna have to get better with their equipment. But their sales rep have all been good and the installers were excellent to deal with.

The sales reps of Vivint were all customer-oriented and the installation team was efficient and knew what they're doing. They also explained all of the stuff that was installed. For automation and monitoring, I got the service package that included front door camera, two cameras, front door lock, glass break and thermostat. The service is so far so good.

I'm satisfied with the features I picked for my alarm system. The sales rep was pretty cool. The only thing is that the installer took too long to do his job. I’ve recommended Vivint to my friends and they already got it, too.

We are only a few days in and I am wondering how we ever lived without this system. I finally feel like my twins with autism are safe.

Salesperson was excellent, and the installation crew were fast, friendly, helpful and efficient. This was a very good experience for me.

Vivint is excellent. We got two cameras from them because we had some stuff from our yard and my husband works away from home. We thought having Vivint would give us a good peace of mind. It's been two years now since we got them and so far everything is good. The installation team was really good and thorough. There was no issue. Now, I think we wanna upgrade and maybe get the doorbell camera.

The Vivint team went above and beyond. They were professional and took the time to explain the process of installation and equipment in detail and were patient when I asked for further explanation. The system is super easy to use and I love how user friend the app is. We have 4 teenagers and having them use the app is a piece of cake. We thank all the Vivint team for their help in getting us set up and as a real estate agent I will definitely be recommending this system to my clients.

I just had my system installed and the Vivint technician was very friendly, accurate and answered all of my questions. I couldn't have asked for better service. I am an extremely satisfied customer.

Vivint is an excellent product. There is no need for unethical sales. Per my conversation with Reggie this morning, I explained I love the system, I wish he would've been upfront about the initial charges to my account. Reggie didn't explain these charges until I contacted him about the debits to my personal & business checking account. His explanation was "I had you sign and that was the reason for the quality control call." Not acceptable, I retired from Sales. I hope he takes my suggestion seriously and have integrity when acquiring new clients. Vivint sells itself.

John, out of Goodwell, OK department helped me with all my questions and answers that I needed. He is very skilled and knowledgeable about his work. Everything that I needed done he finished very quickly. Also told me how to operate and manage my equipment and made it easy to understand. Very satisfied with this tech. I would definitely recommend John.

Overall I'm very happy with the recent alarm system installation. I would give it 5 stars except for one thing. When they installed the system they didn't have a lock for the back door. We made an appt for a couple of weeks after for the installation. The window was 11-2pm. The Tech never showed up not even a phone call. I called for another appointment and was told that there was a problem with making appointments and the girl would call back. Never received a callback. I contacted them again by email and the girl was very helpful. They came on time and were done in 15 minutes. Except for that one problem I would give them 5 stars. The people on the phone are very courteous and the alarm system is great.

This was the worst company I've ever dealt with. While the field personnel were nice to work with, the overall customer service is horrible. The equipment didn't work properly, I wasn't told I would be completely locked in a contract for 5 years, the website is a complete joke, the whole thing is just a big scam. While other companies offer $30-$50 per month contracts, Vivint offered $86 per month for the same service. The salesman claimed that Vivint is the only one that uses a wireless system and that's not true.

Fast and efficient. Would use Vivint again, great value.

Great security system. I have good credit. Very nice system. Little high.

I was a Protection One customer who fell in love with Vivint.com product. I'm able to control my home while on vacation.

All the way from the agent that scheduled our install to the installer who came to our house and installed our equipment, everyone was professional. The installer took his time and went over our package, pricing, and equipment. After everything was installed he made sure we understood how to operate the equipment. I would recommend this company 100%.

I have Vivint as my home security provider. I got the motion detector, keypad, camera and the thermostats. There were some issues with the installation but they came back out and handled it very professionally. It's been great so far and the security system runs well.

Vivint is doing pretty good so far. I got fire alarm and a medical alert. I'm not as young as I used to be and I live by myself in a duplex, upstairs/downstairs. I'm concerned about if I happen to have a fall at home, I'd need something handy to call in case of emergencies. I'm satisfied with Vivint so far. All my interactions with their reps have always been positive and the installation team was pleasant.

I purchased a service package from Vivint that included a camera, a smoke detector and door sensors. The installation team came to my home on time and installed the system as promised. Everything was good.

So far, we've been very delighted with our Vivint system. We've enjoyed it and we continue to. It is a good product which does what I expect it to do. Their sales reps were very pleasant and the installation team did an excellent, excellent job. They are very professional and cleaned up.

They were very punctual, thorough, & professional about their work. They also showed me new things about my system. Did all my updates & how to get to them on my phone. They showed me things to do to make sure all the features worked better, such as what to do for my camera to work better at night and etc.

Outstanding service by Vivint today by Service Rep, Jared **. Service Rep ** was prompt, very customer service oriented and very knowledgeable about his profession and product. Vivint security products are second to none in my opinion and if Mr. ** is any example of their service Dept., then it is top notch also!!!

Wonderful customer service. Very polite and accurate. Very informative on updates and what all they were doing. Thanks guys for getting me back up and running.

I cannot get anyone to respond to my texts/emails. I am dissatisfied with what was promised and how it all actually works. My doorbell was put on and looks completely ridiculous. They put the sensor on my front door put in the door that does not open so it is useless. I want this system out of my house now!!

Vivint were very helpful and polite and I'm sure that I recommend anyone who wants home security to go with Vivint and the package you receive is unbelievable but I would definitely refer other to join and be a part of Vivint home security. The first security system having and the last and it's touchscreen pad and everything sync up to your phone so when you are away you can have confidence in knowing that your house is secured.

Worst customer service ever!! Charged me more than was told. Had to call every month to get my refund!! "Oh well" attitude from company!

8/25/2016 just had my system installed and LOVE IT.

Justin took care of the reason for call, the front door lock was sticking, and checked everything out as well as updated my panel. I am very appreciative. To me service and support are the most important values any company can provide.

My experience was exceptional from beginning to end. Great for military families who are always on the go because your system goes where you go. Great deals in support of our troops!

We are pleased with the product (alarm system, camera, doorbell camera, fire program and many other features with VIVINT). The product is excellent and the staff are excellent in their service.

We just got our system installed yesterday so I can't comment on function over time but so far it works great. I feel much better knowing I can leave home and know my family is safe. Salesman and tech were very respectful and helpful and professional. Great system service and customer service so far.

Having two strange guys come into your home is always nerve-racking. But these two set me at ease. The level of experience and professionalism that they had made me and my family feel very comfortable. They had every answer or concern during the sale and install of my system. They were clean and presentable. Trusting and sincere. Everything I would expect one of the leading alarm companies. After this experience it'll be hard for any other company to even come close. I'm a service tech for overhead doors company of GP. And these standards is what we base customer service on. And it's awesome to see another company to hold the same respect for customer service as Vivint has done. Well done Vivint. Well done.

Very detailed, very helpful, so patient! I highly recommend Vivint. I was weary about staying in a contract but after today's visit, I'm happy about it.

My home is on a busy street and I wanted to make sure that it was safe. I got the motion detectors, cameras, and door sensors from Vivint, and their installation team was great. They were very courteous and very fast. So far, the service has been very good.

The Vivint gentleman came in the neighborhood years ago and introduced me to their system. It was a newer system and we talked about it. The installation team was great and did a great job. They were very polite, engaging and efficient in doing their job as well as they could. One guy stayed and made sure he got it right and that it did what I wanted it to do, so I appreciate that. The services so far has been great. I have two floors in my house I wanted to keep safe and I want to make sure I covered more than one floor. I recently got the keyless entry feature. I also have a couple of alarms on the glass because I have sliding glass doors in addition to the regular entry that is covered. The sensor can be taken off and people can pull them up, so I have the glass alarm in case the glass is smashed. It's connected to the police system and also hooked up to my smoke alarm.

A family member had Vivint installed in their home and this provided me with some information regarding the program. I have the door and window sensors as I wanted to be aware if someone was up in my window or door. Anytime I've needed any assistance from their reps, they've been very helpful. The only issue I have is the contract is way too long. When I signed up, I didn’t realize it was an obligation for a certain period of time. I was only notified about it when I was already signing the paperwork and the system had already been installed. Other than that, the system is great. I'm completely satisfied with Vivint.

Vivint reps were very good and knowledgeable. I got the panel with nine sensors. It was a good deal for what I wanted. It's good for protection. And once the bell rings, you know who's in front of your gate or the house door. I'm very happy with Vivint and had a very good experience. But I need to ask for a sensor because I lost one.

We have had the Vivint security system installed in our home for roughly two weeks now and have nothing but issues. When the representative first came to us regarding installing a system, he offered us a good deal, but was fairly pushy about how soon to install it. We went ahead and signed a contract and had the system installed. The cameras they have installed do not function as they promised. Regardless of how I adjust the settings, the cameras do not pick up me or my family walking around our home. We have the cameras set to "record on motion" and to notify us as well. The cameras do not pick up people or our dog, but they are very accurate at picking up light changes, such as when a cloud moves in front of the sun and the light changes in our home. The doorbell camera will pick up our wind chimes moving, but not the delivery person who walks up to our front door, rings the doorbell and drops off packages.

I have call now 3-5 times about my doorbell camera not working right and it still doesn't. It only works about 16% of the time. The other night we had someone in our driveway and didn't even know it until we was going outside to leave. I can't say I feel safe at all nor can I say I'm even somewhat happy cause I'm not. I feel like I'm paying to have cameras up just for show cause they sure don't work most of the time.

Left in the dark by my representative named Brett. It's been 15 days and no service and installation is not complete. I had to call the home office to arrange my own installation. I like the system but can't stand being lied to. We'll see if they show up tomorrow. I would love to add an image of the boxes sitting in my entryway that contain some equipment.

So far it has been really nice.

Smart home alarm system - Products and customer service were top priority.

I was quite pleased with your servicemen. They did a thorough check of my alarm system and repaired what was necessary.

Our new Vivint security system has given our family a sense of security that we haven't had for a while. The salesman worked a plan that fit our tight budget. The installer was friendly, professional, polite, knowledgeable and very precise. Highly recommend this system!!!

When I first sign up with Vivint everything was great. After a few months I started getting calls saying my account was past due. My account was on auto pay. It was never past due. I live in Ca and was being called for a property located in Tx. Month after month, I received apologies and promises to rectify the situation. Well here I am, 3 months after I paid an early termination fee, and I am now receiving calls about my closed account. It started with an email. I called and supposedly had gotten everything straightened out. I was assured that my account was being closed. I have now received a call every day since then asking for a past due balance on my closed account! This last person I spoke with apologized and stated that I didn't have a balance and she wasn't sure why I was still on the call list. Not only did I get a call today but they are now calling my husband as well, on a zero balanced closed account!

I was referred to Vivint by my neighbor after our house got broken into. He thinks the reason why they weren't robbed was because of the Vivint sign in their front yard. Furthermore, they can see what's going on at all times from their phone. It's amazing. It's like a peace of mind that you don't mind paying for. So we went to their store and we knew what we wanted. We got two cameras as well as front, back and garage door sensors. The app has a very seamless integration into our home. The staff that installed it has been nothing but good. Overall, they were very professional and the app works. It has been a great experience.

We were renting a house and there were some guys from Vivint who were walking around visiting house to house. They were friendly, very informative and not pushy even if we were in a different position at that time since we were renting. I got the name and number of one of them and when we moved to a place that was not out of town but kind of secluded, we decided to go ahead and get their service. We have the basic service package with the door alarm, glass break detector and the key fob. It took a couple of hours to install where the installer looked through the house, placed things where he thought would be best and kind of talked us through some stuff so I thought he did a good job.

I've been very satisfied with Vivint. I have the home alarm system, the auto lock on the front door, the glass break, and smoke alarm. Their sales rep showed us how to work everything and everything went really well. We had to do a little rearrangement on where we installed the panel at, but the installers worked with me on that and we got it in the best place for it to work. Everything’s been really positive. The only weird thing that has happened is one afternoon, for no reason, the alarm went off. We had been outside working and had left the door standing open. All of a sudden, it went off and said the backdoor was ajar. We never figured out why it happened. We just put it up as a fluke and it hasn’t happened again. Customer service has always been great and willing to work with me. The whole experience overall has been good.

Renewal and service batteries and signs. Willy was very courteous and polite, very informative, easy to talk to.

Quality service. High quality and excellent experience with Minas and Rob.

Having a problem arming the alarm after closing the garage door. Will work on husband's cell but not right away on mine. Otherwise the alarm system is wonderful.

Sales person was determined to sell in a non-aggressive approach. Could have permitted 1 day to review or check into system before being so determined especially in a day where scams are on the rise. Emma was first installer. She was ok. Not impressed that she did not return to install a new router & disconnected a part of my garage door that stopped the keypad from working. I called salesman Mike ** who had Andrew complete the job and repair my garage door. Andrew was exceptional. All were professional.

My husband, and I purchased a security system from Vivint recently. We were extremely pleased with the sales rep, and the installation. Both Landen, and Isaac are very good at what they do for Vivint.

The Vivint Alarm System appears to be exactly what we needed in our home. The sales and installation was all completed in one afternoon. The Vivint personnel were very professional, knowledgeable and answered our questions clearly, so we would fully understand the product.

My wife and I are very pleased with both the sales representative and the two installation technicians. Each and every Vivint employee we worked with was very professional, knowledgeable, efficient and friendly. We are homeowners and decided to upgrade our security system to a "4G" level including remote cell phone access as well as convenience such as camera monitoring and smart thermostat control. The Vivint equipment is 'state of the art' and works perfectly. It is easy to tailor to our needs and to operate. We were comfortable with the operation from day 1.

We liked Vivint's service with the installation of their solar panels so when they came along with a good deal on home security, we switched over and signed up with them. But with my previous security company, I get an email which would tell me my doorbell rang, go online and see the picture of who rang my doorbell. With Vivint on the other hand, I only get it on the control unit that sits in my house. That's a little disappointing and I don't have a smartphone so I don't have the app as well.

I did a little research on what I need and so I got window security, door security, inside security, and glass break included in our service package from Vivint. I had no problem with their sales rep and their installation team was knowledgeable and cleaned up after themselves. I haven't had anybody break in since they put the system in and I'm happy with it to this point. Our experience with Vivint has been very good.

I had Vivint at my old house. I like them and I’ve stayed with them close to 10 years. To get my new alarm and equipment installed, their staff worked with me on timing and were very nice. In the service package I got from them, it included a big sensor in my living room, front door and back door, sensors on my windows, and a little console. Their technical support were fabulous. I always rave about their system on my neighborhood chat when people are looking for security.

I'm really happy with Vivint's service. My experience with their sales reps went very well and their installation team seemed very qualified.

I love my new system so far.

We love our new security system. Being able to see who is at our door is a huge plus. Our salesman Taylor was very informative and was a pleasure to work with. I would highly recommend the Vivint security system.

Vivint system never worked continuous without some sort of failure. Could never get my doorbell camera to work consistently. Reason I got the system In the first place was for my daughter's security. Had to have the doorbell camera changed twice, panel once and the thermostat was also changed. Had issues with the key-less entry pad. I've called and talked to technicians about 15 times or more to walk me through the system to try and get it back in order. When that failed they wanted to send someone out for a fee which I can understand, if the problem was new. It was always the same problems.

I am very pleased with the Vivint Security System and its employees. They monitor my system continually to ensure that my home is safe. Their employees and service technicians are very professional and knowledgeable. I also want to recognize the Carlsbad local police for their quick response and extreme professionalism in handling calls from Vivint.

We had a panel moved to the master bedroom and two key fobs added. The tech was great. Very calm and very patient. He allowed me to tag along and he was efficient with his install. He took extra time to ensure the install was as minimally invasive as possible. He also made very helpful equipment recommendations.

For security, we got Vivint's home security system which includes motion, fire, and door-window break detectors. I’m very satisfied with them. Their reps have all been positive and their installation team did a nice job.

I got cameras, window sensors, and door locks included with the service package I bought from Vivint. These features are for the part of the house I needed security on. The installation went very smoothly, and they got it done quicker than I thought it would be. The only thing is that at the time of the installation, they didn’t have the cameras available due to a lack of production. I had to wait for six months before I got the cameras installed. I also had a little issue with some of my door locks, but Frontpoint was very responsive on getting it repaired. It has been a good experience.

We didn't have any kind of alarm system so we got Vivint when they knocked on our door. The installation team was thorough and put the system in really quick. The service has been excellent. Every time they call me when something goes wrong in my house, it's been great. They always notified me or the second contact person and that's what I really joined for in case I've gone out of my house. So the reason why I joined has been pretty successful.

ACN REP. JUMAR ** has proven to my family and me that the ACN Vivint Security System is AFFORDABLE, very easy to operate and it's reliable! ACN Vivint has exceeded my expectations! I feel safe. My children feel safe, and I'm confident that we will remain safe with the Vivint Home Security System. I don't typically complete surveys or submit customer reviews, however, it is critical for other homeowners to know that they should protect their family's safety and security at all times. It's important for families to be proactive even before an incident takes place in their home or on their property.

I had system problem. Was told I had to wait 2 weeks for tech to come out. This is totally unacceptable. Tech came out. Fixed it for one day. Went down again. Had to wait another week. Kept being told, "Not enough tech but we would get back to you. We have escalated the work order." Never happened. Called over 15 times with no result. This company does not care about you or your family safety and security. Would not let them guard my kid's bicycle.

Had appointments on 8/16/16 and 8/19/16 to have a technician fix problem. Doorbell goes offline every day. This system is only 2 weeks new to us. Please "help"! Technician wants me to call him when it quits, but does not answer his phone. We need help to resolve this everyday issue. Don't think I need to reboot panel everyday...

Great service. New manager from Austin was going to all the customers in 'The Woodlands Burnet' and introducing himself. I told him that a man was coming to do the service and he said he could do it while he was here. He did so and saved a trip for fellow workers. Nice guy.

Great service for the price!

Everything went smoothly. Too early yet to evaluate full system as only installed today, but went out once everything worked as expected and reentry was easy.

The sales pitch was open and honest, from a friendly guy. The install was fast and efficient from the technicians. Teamwork was displayed when another technician showed up after he had completed his own install to ensure things were going ok at our house. They discussed options with the many camera angles and I felt their advice was trustworthy. Home security is a touchy subject to many people and this is something they didn't tread lightly on. It really felt as if they were securing their own home. Very pleased so far. Thank you.

I was walking to my mailbox when Jake walked up to me and asked if anyone has spoken to me about Vivint security systems. When I said no he asked would I be interested in hearing about it. The next thing I knew I was confirming my order with an agent. He had me convinced from the start and when I heard how much I was saving I was hooked. Thanks Jake.

Great service. I would recommend this company.

The salesman Conner and the installer were both friendly and knowledgeable. Love my new security system. I was reluctant at first but couldn't pass up the great deal.

There was already a Vivint system in my home when I bought it. It was no longer active, so I started a new service with them. However, I'm currently very unsatisfied with it. Two weeks ago now, we went on vacation and were out of cell phone service. My alarm triggered and the reps called my contacts who were in town. People went by and looked outside the house and couldn’t see what happened.

The service from Vivint has been exceptional. They were fast and were here at 10 o'clock at night finishing up the installation. Every once in a while when I set the alarm off they’ll call me and I tell them it was my fault. The response time was very fast. I was bothered though one time when I accidentally set it off and they didn’t contact me. I called them and they said I had turned it off quick enough that they weren't worried that it was a prowler. They were very nice about it.

I have Vivint Solar and I asked about Vivint Security. I got their motion and indoor camera as I thought it would be important for the home. When I decided to set the camera up, it wasn’t working. And I think I have to pay for Vivint to come in and check it out, and I didn’t see why I should. Apart from that, I don’t have a problem and I’m sort of satisfied with their services. Their reps were good in terms of customer support and in dealing with any problems I had or clarifying things. It went okay with their installers too although they weren't able to show me how to operate things because they were in a hurry to get out.

Vivint security system is probably the best security system on the market today. The quality of the cameras and ancillary equipment is extremely high quality, as are the installers. The installation took very little time and the installers were very respectful, polite and very knowledgeable.

Kent is great technician, knows his work well and very patient to answer all the questions even if you repeated them. Monitored security is important but most of all it made life easy. I can now control my lights, air conditioner, door lock even my coffee maker so easily on my phone. Definitely recommend Vivint.

Service call you. They did not do what they said.

The 2 gentlemen that came to my home did a great job in giving me all the info I needed in making the equipment easy to use. They also were well informed on what exactly was needed at my home. I have recommended your services to all homeowners I know that need a home alarm.

I was thinking about getting a security system for the house so I started looking online for the different vendors and the equipment they offer including reviews and from there, I decided to get Vivint. I got the system that has indoor and outdoor cameras and a Nest. I have online access where I can lock and unlock doors through the app and I'm able to control the thermostat too.

I wasn't going to answer my doorbell but... when I did and I saw the Vivint guy standing there I figured let me hear him out since we were thinking about getting some home security system anyway. Glad I did! In under three hours I heard the presentation and was installed right then and there. Boom! Next time someone rings my doorbell I don't have to wonder... Who the heck is ringing my bell - I can see them???? Thanks!

Repaired system install. Excellent service provided.

The first time I heard of Vivint I was watching Undercover Boss and was I impressed with the CEO of the company. And sitting at the house Friday night August 19, 2016 a young man by the name of Dallin ** knocked on the door. I invited him in. We started talking and I was so impressed with him and his knowledge of the company and the benefits of having a smart home system I had it installed the same night.

Our daughter used Vivint when they lived here. Now, we have their basic security system and it's been great. Their sales reps and installation team were good. We're very satisfied with the company so far.

We live in a high-end neighborhood and one of my neighbors down the road said that somebody had been peeping in her window. That scared me a little bit and I thought we better be safe than sorry. My neighbor had Vivint put in and we were talking about it outside while some guy was putting it in her house. We inquired about it and decided to get it ourselves. That was two years ago and I've had no issues since then. The installation went very smoothly and they showed us how it works. My alarm has accidentally gone off about three times and it's nice the way everything was handled. The police have gone out to my house once so I feel like I can trust them. Overall, we were very happy and satisfied.

We are very pleased with the Vivint security system we had installed. The salesman was very informative & courteous. He went out of his way to get us what we wanted. The install crew was quick, cleaned up after themselves & had loads of patience working around our kids & dogs. Thanks Vivint!

I was really shocked at how friendly and patient the technician was. He was very thorough and ensured he left me with a better understanding of how to manage my system's hardware. He also recommending some great maintenance techniques as well changed all the batteries in my doors and updated the naming convention of the hardware (was a bit confusing before).

Very happy with the product quality. Installer was knowledgeable and on time. Good pricing. Overall I am very satisfied. Thank you Vivint. I feel very safe now.

The maintenance service was scheduled for Friday, August 19, 2016 between 8:00 and 11:00 AM. The technician called in advance, night before, to confirm his arrival. He also called in the morning prior to arrival and was very specific about his arrival at 8:15 AM. He came exactly at 8:15 AM. The technician was very knowledgeable. He had outstanding professionalism and perform great job. He explained everything. He was doing and provided answers to all questions asked. I would recommend Vivint to all my friends and strongly suggest to use their services. Thank you Vivint for the great service performed.

I switched to Vivint because I'm looking for a reliable company that will meet my security and service needs. Simon, the area manager, explained the system in detail and was very courteous and professional. Alex, the service technician, arrived punctually and was polite and also very helpful in explaining how the system works. I highly recommend Vivint.

An all around great company to work with. The sales representative was professional, knowledgeable and took the time to completely cover each and every option and answer any questions we presented. While in our residence the representative setup the installation, which occurred within half an hour of the scheduling. The installer was totally prepared, had all of the equipment in his vehicle and accomplished the installation in a short of time. He was well trained, worked with us for placement of equipment and gave us a hands-on training. I would highly recommend this company and its representatives. A "10" across the board.

Matt and Bryan were very knowledgeable, careful and professional in their dealings with us.