Vivint Reviews

I found out about Vivint when I saw somebody coming around putting up an alarm system somewhere else and I asked him some questions. The package that I got had water sensors, a glass breaking, and motion detectors, and a thing that you wear around your neck in case something happens. The installation team did a good job. The hardest thing they had to put in was the doorbell and hook it into a wall. Other than that, everything was fine. Everything was good. The service is very good and I have no problems with it. I had a little problem with the door and they came out and fixed it. Their response time is pretty quick. The monthly fees are a little expensive. But my wife is suffering from post-traumatic stress. So, we needed it. It makes her feel safer.

The Vivint employee that installed the system in my house was fantastic. He did a full-on class with me and showed me how to do everything and it was perfect. I have the 24x7 monitoring camera and door camera. They're an excellent company, and I don't have a problem with them. Anytime I've ever had any issues with the system, I've always had prompt service, and everything is good. The girl that helped me with my keypad recently was topnotch. I couldn't ask for anything better. I recommend Vivint to everybody I know talking about alarm systems, and tell them how I'm very happy with it. It does the perfect job of keeping my house safe, and I'm very satisfied.

The sales representative was a friendly guy, and seemed to be honest. We had doorbell, glass break detector, thermostat and motion detector in our package. The installers did a good job. They explained everything to me, answered all my questions, took their time, and was patient. However, the doorbell seems to detect visitors when it's windy out. But other than that, it's doing great.

The installer while installing camera made the hole too big so that the wall plate will no longer cover up the hole. Sheet rock will need to be replace and the wall painted so it will match. They are refusing to pay but only 50 dollars to repair the wall which will not even cover someone coming out to give me an estimate since I live out in the country. This house was not damaged before they showed up to install and all I want is for you to stand behind your work and make it right. 50 dollars will not even cover the repairs.

The person who recommended me, has a lower monthly payment and she received a outdoor camera, doorbell & a inside camera??? When I contacted Vivint & spoke with them they she was paying 75. This lady has told me over and over that she pays $58 per month for 3 items. I only got a 2. That's not good for business???

Vivint was a referral by a client of mine. For security and comfort, we got two monitors, cameras, monitor for shattered glass and for every door. Their sales reps were knowledgeable and friendly plus the installers were on time and efficient. I would recommend them.

I'm required by my insurance company through my homeowner's insurance to have a security system that's monitored because of the size of my house. I was with ADT before and then found Vivint through ACN. I saw what Vivint had to offer and the mobile aspect of it was really what pushed me over the edge to go with them along with the fact that they were able to use all of my existing ADT equipment and that it wouldn't cost me anything to switch over to them. I got their mobile access, the camera on the outside, window, door, glass breakage sensors, as well as motion sensors. The service so far is excellent and the mobile aspect of it is amazing. We've had numerous incidences where we went away on vacation and I've had cops at my door. I was able to talk them through because it was right on my phone so it's been great in that aspect alone.

I'm very satisfied with Vivint. In fact, I have one in my farm and I recommended my wife to get one in our house at Montgomery. At the farm is just an alarm and a smoke alarm while the one here in Montgomery is an alarm, smoke alarm, plus the feature of recording video on anyone who comes in. The salesperson explained all the levels of service to me. He was easy to contact and knowledgeable. The installation team were very courteous, knowledgeable and professional. They cleaned up after themselves and showed me how to use the product. I say it was super great service.

I sold my home back in March 2016, called and cancelled my service with Vivint, did not get billed again until 6 months later. 9/25/16, I am billed $69.99 for a service that does not exist. So I called Vivint and talked to Richae ** who stated the service was never cancelled it was put on a hold to see if someone would take over the service. I told her I need it cancelled. She sent me an email letting me know what I needed to do to cancel service. I sent a cancellation email to the email address from Richae on 9/27/16. Never heard back so I sent the email again on 10/5/16. Still never heard back and was charged once again for a service that does not exist today, 10/25/16.

My installation hasn't been completed. The completion of the installation was scheduled two weeks ago. The installer was a NC/NS! I left work early to be home for their arrival and he didn't have the decency to call a new customer! Extremely unprofessional!! My install has been rescheduled for 10/2 after I had to call and see why the installer hadn't arrived. I'm hoping they arrive as scheduled and on time.

I wanted Vivint's regular security but the fire part was really important to me. The sales rep talked to us a little bit and wasn't pushy. The installation team were good and got things done quick. It's a pretty good deal with Vivint and I've been happy with their service.

As I was moving to a new house, I decided to try Vivint. My son got their service years ago and he got a sign up a friend card that gave us both the discount. The security package I got includes window and door sensors, glass break, motion sensors, smoke, and fire protection. I was not always at home as much as I used to be in the past, so the house was vacant a few times. And I wasn’t familiar with the new neighborhood I'm in so I wanted to be secure.

With Vivint, I have access from my cellphone to monitor everything and have the doorbell surveillance and then one in the home, too. I can adjust my thermostat so it's pretty handy to have. I've had a few false alarms and they've always been nice and efficient. I've always had a very good experience with them. It's expensive, now that I've looked around but I live by myself so it's worth having. I could've gotten something cheaper but I've been happy with the service I've received.

After about two weeks of receiving the alarm system my doorbell stop working. My outlet in the house gets very hot. I unplugged it and replugged it back into the outlet. I'm thinking about cancelling the alarm service.

I have a wireless service from Vivint for my collectibles and weapons, and I'm very satisfied. One gentleman installed it and did an excellent job. He sat down with me, explained it, and I was very happy. I can lock and unlock the system from my phone, it's cheaper, and I'm a lot happier with it than I was with ADT.

We bought a new house and we decided to get a security system. We had a door-to-door salesman come out and he was really nice and helpful. We felt confident going with Vivint after speaking with him. The installers were great, very nice and professional, and I felt really good about the work that they did. The service has been very good and we are very pleased with it. I haven't had a lot of issues at all and everybody’s called promptly when my wife had accidentally set the alarm off, so we feel we're being looked after. We've been recommending Vivint to other people that we knew.

My house was robbed. I inquired about house protection and a friend recommended Vivint. I purchased their house protection and so far, it has been fine. Customer service reps were great, easy to contact and knowledgeable. They're very reliable. The young girl that came out here for the installation was okay but I didn't have any confidence in her. I complained and they sent another gentleman out who went through the whole system and made a couple of corrections. And everything's been fine since then. I have the medical alert that they gave to me at their final installation and have used that several times. They've always been right there when I needed help. I don't know how many times that they had to come down with false alarms but they have been very pleasant about it. I'm very satisfied with Vivint.

We bought our system after our house was broken into. It was expensive but the idea of home automation was cool. We sold our house but had to live in the in-laws for a while. When moving we asked what we had to bring with us. We were told nothing and that a new system would be put in the new place. When we finally moved in, I was then told I'd have to pay $250 to get a new panel because I didn't bring it. I fought for a while and the best they would do was a free new panel if I extended my contact to 42 months. I wasn't happy. I contacted the new owner of my old house and actually got the panel. Great! Let's call Vivint. OK it will be $100 to install in the new house. Huh? I didn't know that! Fine. "Oh your old system had 22 points. We only install 12. You can buy the test."

The neighbors got Vivint and I thought if the neighbors have made the decision like that, Vivint is probably okay. I have it now for years. Their people are nice and I've always had good relationships with them. However, I wish I hadn't signed the three-year contract because I don't want to be bound.

I got the Vivint package with the door lock, doorbell camera and the yard sign with the solar lamp. Those are important to me and the light adjustment feature is great, too. I get to turn the lights on from my phone. Their sales representative was nice and he has good customer service. The installer was behaved and the service he gave was really nice. He cleaned up after doing all the installation. And one time, when my system had a problem at the beginning, Vivint fixed it on my one call, and that was great.

At the time when I got Vivint, I was gone a lot with my job and I wanted the added security for my house. I got it on all my doors, windows, camera, key fob, the automatic door lock bolt on my front door, and the 24 monitoring. So far, I'm 100% satisfied with the service. They’ve been very cooperative. They are eager to help me out. If I had any problems, they stayed right with me until the problem was solved. Pricewise, they’re one up a little bit more than I like for the same service that others offer. They need to watch their prices. Other than that, the service has been fantastic.

A friend of my son is involved in some organization and he was telling us about Vivint. Their installer was very knowledgeable. He told me exactly how to work it out and I knew exactly how it works within 15 minutes. I was pleased.

I have a service package from Vivint that included window monitoring because I have windows that I wanted to be monitored. The Vivint sales representatives have all been very helpful. But there was an incident, particularly regarding auto pay, where I didn't agree with their representative, as soon as I realized what was going on. As for the installation team, they did what they were supposed to do.

We have had our new system about 3 weeks now we added a couple of features being thermostat and a video camera in the doorbell and in the living room. I can't say enough everything has just been superb. Thank you.

Vivint's security package which included the window and door sensors as well as the motion and glass break detectors were on a promotion and it sounded like a good deal so I got it. The service has been good and it's been an awesome experience with Vivint. Their sales reps and installation team were good.

Vivint was really good up until about 10 months ago when we had an issue with how long it took their tech to come out and upgrade our systems. By the time they came out we went to cancel our service and they said that our time to cancel it started back when we first initially ordered it even though it took two and a half weeks for the tech to first come out. It was a huge ordeal and we were not very happy with it. So right now we're stuck with it and when our service is done I'm not sure what we'll do.

I’ve had a client who bought Vivint and she liked it so we got it, too. We did the door lock and the doorbell but I don't care too much for it. A lot of times, I can't get through the doorbell to talk to anybody that comes to the door. As for the false alarms, instead of them taking over the whole system, they went through the wiring system but they finally resolved the issue about a week ago.

I have a Vivint alarm system one month ago. There are still problems with the system. Tomorrow is the third technician's visit. Hopefully they finally fix the problem. I paid more than $100 for installation and I have to pay $80 each month just for the basics. I already sign, but there are plenty better options out there. Look for it. Do not get Vivint!!!

Many months after moving from a rental unit I find I am on the hook for a substantial amount (many times the price of comparable equipment elsewhere) for the *free* equipment in spite of assurances from the salesman and customer service that if I gave proper notification moving and/or canceling would not be an issue. They clearly just meant not an issue for them.

System is clever and easy to use. Was disappointed with exposed wire necessary for installation but I can get over it. Only real deficiency is the fact that the cameras go offline from time to time. Installer said that is my problem not Vivint's. If this persists we may try another service.

I have Vivint at home for the door locks of our three doors and everything has been great. Their installation team did great, too. They were efficient and got everything set up for us. I'd recommend them.

I heard about Vivint from my best friend originally. I looked them up online, saw what they had to offer and got their regular monitoring thing. The guy who came out to do the actual system was great, very informative, very friendly, and very knowledgeable. But sometimes it seems like the audio on the actual piece of equipment itself isn’t that great and the words get choppy. Other than that, it’s good.

Doorbell camera and fixed indoor camera - I understand that the doorbell camera is so popular, but don't tell me I will get my complete order within 3 days if you can't. I also think I shouldn't have to pay for a full month when it will be at least 2 weeks without all my equipment.

Vivint's sales rep presented their system's features and explained them well. I liked what they offered as well as the pricing and got their alarm system, door lock and camera. Their installation team was great and professional. So far, I'm very satisfied with their service and have been a user for three years now.

Vivint reps came by the house, I talked to them and I decided to go ahead and get it. I also got their door sensors, fire alarm and motion sensors. They told me it'd be best to put in the house when they came out and checked it out. So far, their service has been great and I've been using them for six years now. The only problem I have with them is getting the part of my phone work again because it doesn't always work and it kicked me out of it. So, I gotta call them back. I'm sure they'll get it straightened out. I just haven't had a chance. I talked to somebody when they called me up and tell me it's time to renew and I usually do renew it because I don't see the reason not to. They've upgraded the whole system because it was out-of-date. The only problem I have, which is my own fault, is not being able to call them and get the system set up again.

Very happy with the system and what was done. My only complaint is that the follow up is terrible. In fact I have tried to contact my sales rep numerous times to add more to my system but cant get him to call me back.

I had another security company before. About every couple of months or so, I'd set off an alarm just checking it, and I got to where I went over a six-month period, I was doing once a week setting off the alarms and they never contacted me. So, I called them up and told them they can have their equipment and forget it. Then David from across the street told me about Vivint.

We moved into a new neighborhood and really weren’t knowledgeable about it so we decided that having a security device would be a good thing. Our Vivint service package includes the camera on the doorbell, the pad and a couple of cameras inside the house, but we don't have the window things. We’ve been very happy with Vivint's service except with one thing. We can hear the person on the camera on the doorbell but we cannot talk to them and we’ve been telling Vivint about this a couple of times. In fact, a lady named Della who said she's a representative from Vivint sent me an email about a month ago and I gave her my exact thoughts on this through email explaining my complaints. She had not responded to me since then.

Vivint is awesome, and I have no issues. Their sales rep was very good. He explained the different service levels to me, and I ended up purchasing the service package that has a camera. The installation team did a really, really good job as well. They were in and out, and actually came back a couple of times for something at my request.

We have two cameras for the back, a doorbell with a camera, and all the sensors on the windows and the door from Vivint. Their reps were very polite and very professional. They worked together and got the job done quickly that night. Everybody was very knowledgeable in what they were doing. Vivint also responded really quick when my wife triggered the sensor in the garage about three or four times.

I and my family are very happy that we decided the home alarm system installed by Vivint. The security system made us fully secured and had a peace of mind even when we're away from home. Your Technicians and customer service personnel are very professional and can be reached quickly whenever we had some issues. We appreciate the promptness of the action you did when our alarm system activates due to workers doing external job at the house. Thank you.

I feel like I didn't get what I ordered. When I asked I was given the runaround by one guy. Then I did a survey and was contacted by another rep who has forgotten to call me back as well. It's pointless. Obviously I'll never get the system I thought I was supposed to have.

I have been a Vivint customer for exactly TWO WEEKS. They have already wasted no less than 10 hours of my time. The first installation, which took 4 hours, was a complete mess and had to be completely redone from scratch, as the 2nd tech said. 2nd tech came today (3.5 hours) and lo and behold the tech left equipment behind, still shrink-wrapped in its packaging. He failed to install it.

I have Vivint's alarm system including cameras, thermostat, and window break sensors. Their installation team was really good and so far, the service I get from Vivint is great. I would recommend them.

We have the little alarm code box from Vivint and we've been very happy. Every time that the alarm goes off, we're notified in a second or two. They're on it quick. The burglar alarm respond to anything. One time our little dog sneaked out, and she activated the sensor. It was so funny. We were flipping out thinking what's going on. So, we looked on our cameras, and we could see her sitting on the sofa, she activated the sensor. Anytime we've ever had anything, they've always taken very good care of us. Everything was quick, good, and to the point. Keep up the good work. We don't plan on going anywhere.

I got my system installed on 10/8/2016 and on Vivint website. They have offer for new customer which is free installation, 50% off activation, 1 free automation device and up to $1500 worth of equipment. Well they put me on the $60.99 plans and the equipment I got are: a skycontrol panel, 1 door sensor, 2 glass window sensor and door camera. I told the sale guy that I want smart door lock and indoor camera. He then told me my total monthly will be $75.99. So I called Vivint back and cancel my service because I still on the 3 days free trial. The sale guy or the loyalty guy ask me why I want to cancel my service. I told him that I feel like I got rip off by Vivint. He asked me to tell him why I feel that way. I told him first I do not believe that all my equipment are add up to that 1500. He stated that everything I have is correct and started giving me the price to each individual item.

My friend recommended me to Vivint under the "if you refer a friend, you and your friend get $50" offer but we never received the $50. Other than that, Vivint is a great company. The installation team showed me how to use my system and how to program it when I’m inside. They also showed me how to do the panic if something was to happen, to go ahead and put the secret code so that everything would turn off but it would still be on and will let them know that there was something wrong.

I am impressed. Every step of the way Vivint has exceeded my expectations. The security and home automation is great. The install and customer service is professional and efficient. I could not be more pleased with my experience. The Vivint tech who installed went above and beyond to make sure we are happy. He even came back to make some changes we wanted after living with the system for a couple of weeks.

I signed a contract 4 months ago with the understanding that it could be cancelled if I continued to pay a higher rate, as I knew that I would be moving and did not want to continue the service. Now I'm told I have to pay off the entire contract at about $1200.00. The representative refused to discuss any other option for cancellation.

I decided it’d be time to have a security system so I got one from Vivint. I got a doorbell camera and an inside camera. A lady came out and set up my system, and she was out there for a couple of hours. The system itself is okay, however, their customer service sucks. I had existing window contacts, and they told me it was my responsibility to replace them. They said if it would’ve been their contacts, they would’ve changed them, but they were already there so they're not covered. Had they told me that, I would’ve had them change them all. In addition, the cameras don’t always pick up like they’re supposed to. I’ve had people come to the house and drop off packages and the cameras never go off.

We have Vivint's window glass break detector and cameras on top of their regular security system so we can keep an eye on our kids and our dogs. The service is great and any time something’s wrong with the alarm, Vivint would always notify us really fast. When my son set off the smoke detectors, they responded quickly.

Service is very bad. I was told by your service rep my bill would be $60.00 a month. When I got my bill it was $66.00. I was promised a free glass break in my house. Still waiting. Told people from your company it had to be after 6 pm. They keep on making early appointments. So if you think I'm happy I'm not. Fix these issues and make me happy again.

I feel safer at my house with the cameras and I can view areas from my phone. I have had a couple of issues with Space Monkey, but trying to get that resolved. Be aware that after 120 days there is a $50 service fee if they need to come out and fix something.

Vivint didn't have the doorbell cameras then when I got their system but I have window breaks, key fob, lights and a couple of other things. I’m a gadget person and I like those features I already had previously in an alarm system that I had when I moved into the house. It’s easier for me to go in and out and I don’t even have to have a key, especially the door that I normally go in and out of all the time. The installation team was awesome and they cleaned everything. But they had to come back because something wasn't right. They went through it, explained everything, and showed me how all of it worked. Everything now is pretty good, except my last encounter. I had something wrong with the monitor and they said it’s going to cost me to get it fixed. That I didn’t understand but I’ll do what I have to do when that time comes.

Vivint has been very good. I have cameras, door and motion sensors from them and I'm very satisfied with their service. I've been using them for about 18 months now and their customer service team has been excellent.

My daughter is part of an organization that offers Vivint as one of their services. We purchased cameras and the whole security system package for our church. The alarms are placed in different areas of our building, so somebody may come in downstairs and use their code and then forget or open the door upstairs because they don't have a key. So, it's been a challenge trying to train people how to use it. They also told me that we would have some type of automated computer thing called "Space Monkey", but we've never gotten it set up. But other than that, we are very satisfied with it. They are one of the best companies I've ever worked with. Every time I've had an issue and had to call, they have been wonderful about walking me through it or helping me with it.

I have three different alarm companies. I have ADT and a local company here in town, and I'm very happy with their service. But I wanted to upgrade because I wanted to use my smart phone. I wanted the convenience of having the cameras on my phone. Vivint has all the latest technology, so that's nice. I got the doorbell cameras, the alarm, and the panel from them. The sales rep was fantastic. I'm happy with Vivint and I like my Vivint system. So far, the alarm hasn't gone off yet, and that's a good thing. But I'm a little frustrated with my camera. It doesn't seem to log as much as I would like it to. But that may be due more to a technical error on my part.

We were led to believe that a free two week trial with the service was offered with no hassle cancellation, and no requirement to buy. Deciding to cancel the service after one week, we tried to call and cancel the service, not needing it. We have been given the run-around from the customer service representatives multiple times, and while trying to cancel the 'free trial', they instead charged our account $164. Without our permission. The sales guy requested a voided check upon initial set up in case we decided to go with the service, but other than that had not given any payment authorization or permission. This company is a scam, dishonorable, and complete liars. DON'T USE THEM.

We got the doorbell camera, thermostat, and sensors included with our service package from Vivint. We also have a backdoor camera and another one that they’re fixing now. So far, the service has been good, but it’s a little expensive, though. My mother had to call the customer service people at Vivint a couple of times, and she’s been satisfied. She says that they get to the point and help her out a lot.

We have an alarm system, doorbell camera, a Nest thermostat, interior camera, garage door opener and electric front door key included in our Vivint service package. Their sales rep was a very persuasive young man. I felt like it was a hustle, but I knew what I was doing. I did like the system and at that particular time, I was looking for something like that for situations where we would have to be away from home for a fairly long period of the time. The first installation group didn't do a very good job and didn't know exactly what they were doing. But the second group did great. Everything worked well.

We are so pleased with our new Vivint security system. Our rep that did the install was very thorough & ensured everything was set up correctly. He walked us through to make sure we understood all the features. It's been great receiving notifications via my cellphone. And the doorbell camera is wonderful. We feel very comfortable with our new system & feel well protected. Thank you.

I already had security cameras at my house but Vivint's system was more upgraded than what I had so I got their security package that came with a thermostat and cameras. I feel more comfortable with the system because no matter where I am in the world, I can go on my phone and pull up any image which has been done for that day or days prior to that. If I'm in Africa and somebody rang the doorbell, I can see it and they may think that I'm inside the house, so it's great. It's very convenient and impressionable.

My service package includes the doorbell cam, the air condition thermostat feature, window features, an extra camera, and I have the Alexa unit. I feel safer with those features and I like to have knowledge of who's gonna be at my front door and nice to be able to have a camera in there. The salesman and the guy who installed it were both awesome. They gave me a little pamphlet with both of their names and numbers in it and I've called both of them since I got the alarm. They've both have called me right back to answer my question. I got new wireless internet in my house and I had to switch that all over with Vivint, and it was really easy on my panel so I was impressed with that feature. One time though, I had an alert that there was a window broken but there really wasn't any and it's maybe only my dogs barking. But the service has been good so far.

Paid on Sep. 23rd. Half of install completed at 2am. The install quality was poor, and has resulted in us either not using the system, or not being able to open one of our doors. Completion of install has been rescheduled 4 times. I'm waiting right now for the installer.

I now feel safe in my home thanks to the experts at Vivint. They are fast friendly and professional with ideal response times. With growing crime in our city it's nice to have extra eyes and ears helping keep my family safe. Thank you so much. Keep it up!

Had system install over two weeks ago and still waiting for someone to come back to install smoke alarm system. Never had problem with ADT customer service. Remember that saying, (if it's not broke, don't fix it). Please do better with y'all customer service.

I got Vivint's alarm system and doorbell camera because of the area which I live in. Their service has been okay and I also have their mobile app on my cellphone. When we set the alarm off, they called and were quick with their response time.

My experience with Vivint has been fine. I have their window break sensors, garage door controller, and door locks. Everything has been wonderful, so far, and it's been good service. I would recommend them.

We already had an alarm system but it wasn't active. Vivint came around our neighborhood and I liked the features that were offered. I got the doorbell camera, glass break, thermostat, and motion detectors. The sales representative was very knowledgeable and the installation team was good.

I sent an email earlier concerning problems on the first day with battery alarm and sensor falling off door. I was concerned about a 74% battery level on entrance alarm. I was also expecting to get copies of all documents that I signed. I did not receive an answer except email said they would forward to appropriate person.

We love Vivint. We had a problem with our main circuit board and they came out and replaced it. Something happened and it kept beeping then went offline. We were finally able to isolate that and fix it. It took a little while but we had someone from Vivint talk to us over the phone, and then we had to have someone come out and it got fixed. So now, it's fine. The Vivint installation team was great even at 10:00 o’clock at night. It took them about an hour to get everything. We had an old security system and we hadn’t been linked to the servers for a while, but they were able to do some modification. Vivint is a very professional company and they go out of their way to try and make things right. If they don’t get it right the first time, then they stay on it till they get it.

I am so happy with the system. Definitely feel more secure out here in the country. Love the features that you can set times to turn on and off automatically. Highly recommend getting one!

I’ve got a thermostat and a camera from Vivint because of all the vandalism going on, and it’s been great so far. I also want to get the doorbell thing but I don’t know how much that will cost me.

I have cameras and sensors included in my service package from Vivint. The Vivint installation people cleaned and put everything on. Everything was great. I also open the doors with an app on my phone. The only thing is that I'm using an Android operating system, and when someone rings the bell, it doesn't instantly ring me on my phone. By the time that I click on the Vivint application and then try to open to see who is at the door, the person has already gone. I need to check the recording and see who was there. So, I don't see the benefit of that. Other than that, I'm happy with Vivint.

When Aaron came around our neighborhood to sell Vivint services I was reluctant to do so. I didn't want to be in a long term contract. Aaron told my husband and myself that if we ever moved and we could not get Vivint services at our new house that we would be let out of our contract. So with this in mind I got the service. The service was okay. Pricey for what we had. So we sold our house and moved. I called Vivint to cancel our service because our rent house has their own security system and we could not change it to Vivint.

Our security system was installed 30 Sept. 2016. After 1 day the panel failed leaving no coverage for 48 hrs. The tech who installed the system did so without explaining or testing the sensors. The motion detectors were left on low sensitivity and offer very poor coverage. Only after I did some research while testing them on my own did I adjust the sensitivity. Another tech came out today and installed a new panel and completely inspected the sensors.

I got to know of Vivint by talking to another person. I purchased the home security system and I also did the dual kit system. Everything was a good experience in terms of the sales rep and the installers.

Vivint is security for the family. We purchased a service package with thermostat, camera, and glass break sensor. We then had an issue with the thermostat and they came out, fixed it and upgraded the satellite thing that goes inside the alarm system. Their sales representative was very knowledgeable as well. He answered all our questions and was very attentive. The installation team asked me to verify that we had made the appointment and what the issues were, and if we had any issues other than what we had discussed over the phone. It’s been a very good experience and service overall.

I had a little trouble with the installation because they did some things wrong when they first did it and had to come back and do it for the second time. I also had some trouble with the system back in May when somebody had to come out here and replace the monitor but it didn't cost me anything. The only thing I don't like now, the price is too high. Having said all that, I've been pretty happy with Vivint.

I had understood that the outside camera had night vision. It doesn't from what I can tell. Please let me know if you have a camera that does have night vision. The camera defeats my situation. I wanted the night vision so I could see the driveway at night.

We came across Vivint when researched online. We got home automation and security from them. Had a very positive experience with the sales rep and it was great with the installers. So far, we're very satisfied.

I had a lot of trouble with Vivint in the beginning and it was terrible. The Vivint rep that came to my front door made it sound like she was from the company that I had at that time and I didn't realize that until we got more than halfway through. She told me to give the installer the check which I did but he lost it. I had to write a letter to the corporate people and tell that everybody was telling me I needed to pay even if I didn't need to. But after all that, my experience with Vivint has been good. I have a medical bracelet and every once in a while, I set it off accidentally and their team members answer right away. Also, if we accidentally set off the alarm, they're right on.

I've been fine with Vivint and it's been great. My absolute favorite feature is being able to control my air conditioner and lock all my doors from my phone. That's always handy. I can turn the air up when I'm gone and when I'm close to coming home, I can kick the temperature down. That's really helpful with the electric bill and keeping things at the right temperature.

Your technicians, on Friday evening (30 Sept) rebooted the system to make the door lock/unlock feature work. Unfortunately, less than 48 hours later, this feature is intermittent at best! As a retired electrical engineer I experimented with my smartphone and found that this morning, the door lock/unlock feature fails if I am more that ten feet from the door. I consider this to be a most important feature for myself.

I went online searching for the top alarm systems and found out about Vivint. Now, I have the smart home on my phone with a smart thermometer, the two smart outlets, and the door locks. It is extremely convenient to be able to control my system. I love the fact that everyone can have their own key code to come in with the door lock. It's been so convenient when my parents have the need to stop by the house and I was able to unlock it from work. The only drawback with the system is that the custom action only allows us to schedule stuff either every day, if not just weekdays or weekends. A whole weekend feature that we can turn off and on per day should be added. Despite that, I am still highly satisfied with it. I recommend it to everyone every time the alarm system conversation comes up.

My first house I purchased already had Vivint in it and I took over the contract. Everything but the doorbell camera was already installed. Service was great. The reps were very professional. I have no complaints.

Sensor bypass works well but has no save function. Saving a profile or sensor setting needs to be improved. Overall solid system, works well and we are happy with it.

Vivint is a great system. Their sales rep and installation team were both very good and professional. I'm pleased with the system and the service. Both the initial set up, along with the aftercare as well. Unfortunately, I've set the alarm off a couple of times usually through cooking, or not being aware that it was engaged. But their response has been very quick, which is good.

With the first contract we had with Vivint we had the regular panel with the door and window stuff, the shattered glass and the CO2 detector. Up until for the last four years, we had a great experience but the last couple of months have not been great because no one can seem to get us an answer on why they are charging us for two contracts since April. We’re in a second contract now. I talked literally to 43 different people in four weeks. We really like the actual alarm system but customer service has not been fantastic.

A rep named Barbara told me about Vivint. She knows I'm by myself so she told me it would be important. It was sold to me through a friend of a friend. They sent me some stuff online, told me to go through their website and walked me through. After they did that, they showed me how it'd be used. Before I moved I had just the locked door. Now I have the camera in the doorbell and the glass break detector. I loved it from the beginning because I can look and see what's going on when I'm not home. I had some workers there for a couple of days and I could see everything they were doing, making sure they weren't messing with anything like using some of my stuff when they weren't supposed to, and the system was very good. It's the greatest.

I have contacted the customer service representative in our area by phone twice. I need him to come out and set up my phone to align with the Vivint security system. At the time the system was put in I did not have Internet.

Vivint's customer service is frustrating. Here is the most recent experience which accurately reflects my contact with this company over the last three years. I've been corresponding (by email) with Shawn ** from Vivint. Prior to that (late August) he called to ask why I mailed a cancellation notice (in June of this year). I explained that the company is difficult to deal with - multiple departments that supposedly don't know what the other is doing, long wait times on the phone while being switched to different departments (today I was switched to three different employees in three departments), and a general attitude of apathy regarding their service ("Yes, we've been told our company is not doing well in the customer service department, or so our surveys have told us", and then that very same person won't return my call/email).

The install tech was okay. He took longer than he should have, left twice and came back and then rescheduled to come back on a Sunday in the morning and then texted me that morning and said he couldn't come until the afternoon. He also forgot to give me the outdoor sign and told me for over a week that he was going to bring one by and still hasn't. He drilled two holes in two different walls and just put some white patch on it. Also he gave me almost dead batteries for the door lock that I had to replace 3 days later.

So far so good. I feel safer knowing I have a safety net when we are gone or when we are home. The system is very easy to use...and would recommend to others.

My home was left unprotected for a couple weeks now. The tech has never returned to finish installing cameras plus the evening he left, I armed the system and went out. 30 mins later I received a email stating my home has activity which the police came out. Another message stated the break glass has become unattached from the wall. I made several calls to the sales guy and the installation tech. No one has come back to fix this problem. I have not been able to use this system.

Vivint's doing a very good job for us. We use them for solar as well as security with cameras. We needed the security system because we're always on travel. We had a problem with the camera at one house and they came out and got it fixed to our satisfaction. They also installed a new camera. They have an excellent team and the only regret we have is we didn't use them sooner. We recommended them to our friends and they've opted to use them.

Vivint is a good company however, I've only had the system between April and June and now it's not working. I have to get a new doorbell camera. The first time they scheduled an appointment was on September 23rd. I got a call two days before telling me that it won't be that particular day, it'd be the day after. I had already called two weeks prior to the appointment. And then on the 23rd, I got a call telling me that they won't be able to do it. I have to wait two more weeks before they can get the camera out. They said that the inventory was low and they were waiting on the doorbell cameras. I don't mind, I can wait but I wish they would have let me know ahead of time because I had plans. So, I had to cancel what I had to do for two days straight to wait for Vivint to come out but then they didn't come. Now, they're supposed to come on October the 10th, Monday.

I have cameras with my Vivint service package. It's great and their sales reps were pleasant.

We had a young man who was in our neighborhood and he was promoting Vivint, so we decided to switch from ADT. The young man who came in and installed it did an excellent job. Occasionally, the system will shut down, and we had an episode with it where our cameras were not working in our room. But I called one of Vivint's techs and he went through the stages with me, and we got it corrected. He did an excellent job in that regard. So overall, it’s been a great experience.

System set up - We could not have asked for a better experience. He went so far beyond and answered every question we had. As this is our first time having a security system everything went smoothly. Thank you Alex??

We have been long customers of Vivint at our other property, so when we were looking to upgrade our service at our second property we contacted them. My husband worked with a Sales Professional named Tyson ** and he advised of him of all our needs with the security system. He advised Tyson that our home has 3 levels and we had a security panel on the main level and in our master bedroom. At no time did Tyson advise that Vivint does not provide a secondary panel for the bedroom or another floor.

We’re having trouble with the system and it's troubling me. We have cameras along with the system, and we are supposed to be able to turn the system off and on from my cellphone, but it’s not working for three weeks now.

My package from Vivint includes the automatic door locks, one entering camera, an Amazon echo, some alarm triggers on some of the windows and doors. And then there's something to touch, glass breakage, on the windows. I'm supposed to have a thermostat and a trigger on the garage door but I haven't gotten those yet. They couldn't install them for one reason or another and I haven't called back to get them installed but I need to as it's part of my package. But I'm pretty happy with Vivint. The only difficulty I've had is that I'm still learning. I have to remember that when I open and close the curtain on my sliding glass door, it sets off the alarm if I had the system armed.

My doorbell sensor does not always pick up people who walk to my door. I have had things dropped off in front of door. Never picked up the person. Half time app don't work on my phone to watch clips or talk to person at door if they are picked up.

I heard about Vivint from one of my buddies. I got two window breaks, the doorbell camera and a smoke detector form them. The sales rep was really helpful, and the installation guy was good. There were no problems. It was a great experience with Vivint, and I've already recommended them to a few people.

From beginning to end this has been a great experience. They were professional patient & pleasant. I love knowing my family is secure. I'm impressed on how easy & user friendly this smart alarm system is. I highly recommend to all. This is truly an incredible alarm system. My family are very pleased.

I've been greatly satisfied with Vivint's service so far. The installers were great and cleaned up after themselves. I would like to add the doorbell camera to the setup I currently have which includes the security system with the inside camera.

I have Vivint's doorbell camera and thermostat. I really liked the sales representative, and the installation team was really good. My doorbell isn't working currently, but everything else works good. I would recommend it to anybody.

On the app on my phone the cameras are really slow, it takes forever for the camera to load to answer the front door. So I can't answer the front door from my phone when I'm away.

This has been nothing but a headache from day one! Not even my 1st bill is accurate. I haven't had the service 30 days but now I'm stuck with no resolution to my problems. I have no issues with the reps that answers the call, they are polite and do the best they can I guess. I hate I'm locked in to this.

Their sales rep was knowledgeable about the system and the guys that did the install gave us a great experience. I have live feed cameras and the door lock which I can unlock using my phone. I've had Vivint for 3 years now and I'm satisfied with the service provided to me so far. Everything was good.

A Vivint salesman came to the house. He answered all our questions and I enjoyed talking to him. He wasn't pushing anything on us. I ended up getting their service package which includes the doorbell and video as well as motion detectors on my doors and windows. The team who came to install the system were in and out. We enjoy Vivint's service, and would recommend them.

I learned about Vivint through my husband's friend. Everybody that I have talked to and have come out to my house have been really great. However, their equipment is not reliable at all. The app doesn’t work sometimes. I've had to call somebody out to my home at least seven times to work on my doorbell, we were syncing all the time. My cameras and the recording don’t work all the time as well. So, my overall experience has been mediocre.

Echo doesn't arm system now. I changed my internet service on the 19th and now echo won't arm system. I did change the settings to the new internet setup and echo recognizes it but won't arm the system, when asked to do so. Echo did arm the system when first installed before technician left. But doesn't now.

I saw the Vivint rep at a gas station and told him I was interested. He asked if he could come by my house and I said yes. He installed it and did an awesome job. He was super nice. He went above and beyond and answered all the questions I had. It was a painless, quick, and easy experience.

I'd be glad to recommend Vivint to a friend because it's a good system to have at your home. If you have kids at home, you can watch them at all times. I'm very pleased with Vivint. The sales rep was really good. He explained to us how everything worked and all that good stuff and about the billing and the deal. The installation was all right as well.

Everybody we interacted with at Vivint has been pleasant and professional. Their sales representative was great and the service has been mostly good, but sometimes the main controller doesn't want to talk to my phone so we can't interact through the internet with our control box. It happens more than once a week and it really annoys me.

I took the contract over from my sister when she moved. My husband did add some more features to the service and our experience with the installation team was fine. We are very satisfied with Vivint. We haven’t had any problems and we feel secure.

A guy from Vivint came to my house and asked if I needed a security system. He was upfront, and broke everything down so that I could fully understand what he was talking about. It was a good experience figuring out how to actually run my system, which includes the panel lock on the door, smoke detector, ice detector, and glass break.

Was informed by rep salesman Nick ** that I would receive a $847 reimbursement check for cancellation with previous alarm company. However I have yet to receive anything.

I was satisfied overall with the experience, but more options are needed for customers who are pet owners. I wanted the motion detector, but had issues with it after my cat would set the sensor off when jumping on or off the couch. With our previous alarm service, I never had this issue. We had to end up removing the motion sensor. If this could be regulated so as not to pick up under a certain weight, I'd be totally satisfied.

We love having a system. We got the doorbell camera and can check anytime someone comes to the door. I can unlock and lock my front door from my phone to let the neighbor in. We are enjoying it!!

When problems arise Vivint is very willing to correct it. We had some problems with the first install, with some of the door sensors not working properly, so a second technician had to me back out. But since then, they’re very willing and cooperative. We have had some issues with our phones connecting up with them but they've been resolved. When we couldn't hook up with our cellphones, they helped us and they walk me through everything. They put your panel in test mode so that you don't notify the police. But one time, a technician was out here and he thought he had put the thing in test mode and he didn't and it activated a silent alarm. The next thing we knew there were police outside. So it does work very well and it wasn't very long apparently before he had activated it that they showed up.

I called to have the services installed and I thought all would be great when we finished the call... Not so much. The sales rep told me that devices from my old system would work fine, so that left me not needing to buy a bunch of extra stuff. When the tech got here, he informed me that the cameras would not work so that left me only having the doorbell camera... Then we get to the sensors, same story, those would not work and I had to get theirs. They gave them free, but the catch, 24 month contract is now 36.

My daughter installed Vivint, then told me about it. I already had an alarm, but I used to work for the feds before, so I like my place safe. I wanted to have cameras, alarms, and everything. It's been okay. However, sometimes I try to get in the phone so I could do everything through the phone, and it takes a long time. It doesn't want to come up. Also, it's one of the most expensive security systems. I found another one that offers the same thing they do, for way less, but I have to stick to my contract. Other than these, I've had no trouble with Vivint. I would tell friends that they will have to pay a little bit more, but would recommend it to them.

I got to know about Vivint from an "Undercover Boss" episode. I then got the biggest service package they had which includes doorbell camera, thermostat, and security since I've been wanting those features. Vivint's sales rep was very knowledgeable and friendly. They also have very fast and nice people in their installation team. Their service is excellent and I'd recommend this company.

I will say after talking to several people about my on going issues, I got to speak with Kayla she is the first person who I didn't want to strangle while and after talking to! She listened and didn't just make up an answer she actually told me exactly what was going on and if she didn't know the reason she didn't make it up! As of right now, I think we have a resolution and keeping my fingers crossed this is the last issue! I am going to update my star listing solely based on the fact that Kayla was so helpful! Fingers crossed!

Someone shared about Vivint to me so I called in for the internet and the experience overall was good. The download consistency is a problem but I'm satisfied with the service.

We've got the break glass thing, motion sensors, doorbell camera, touch screen keypad, regular secondary keypad, and window sensors from Vivint. So far it's been good and I have no complaints. They're better than ADT. The sales rep did what they said they were gonna do and it was all good. The installation took a while but went pretty smoothly. They've been a good company to work with.

Vivint accessed my Equifax credit report without my authorization. A Vivint representative admitted the access was unauthorized, but the company has not removed this information from my credit report despite repeated assurances to the contrary. I spoke with a representative from Vivint about setting up an alarm evaluation on my house. I provided the company with personal information to set up an account, but explicitly said that I did not authorize the company to pull my credit report because I was in the middle of a mortgage application. I was promised that the report would not be accessed.

First of all, I am currently at home waiting for the installer to come install my outdoor cameras. This is the third attempt and each previous attempt the installer no showed without letting me know what was going on. He said it was due to the product being out of stock. However, a phone call would have been nice instead of me just waiting at home for an installer that would never show up. Secondly, the doorbell camera has too much of a delay to be practical. For example, we have had a guest ring the doorbell, I have answered the door - I saw them through the front window, they have entered the house and walked into the kitchen before we heard the doorbell through the main console.

We got Vivint's thermostat and the standard security package, and I'm very satisfied with them. We've moved a couple of times and their reps have always done very well in accommodating us. Our experience has always been positive and they always have friendly customer service.

I have the SkyControl panel, Nest thermostat, two glass break sensors, one fire alarm monitor, garage door opener and Echo, general door and window monitoring and a doorbell camera from Vivint. I got whatever I could make work with the package. Their sales rep did a good job too. So far, I'm very satisfied with Vivint's service.

Vivint was referred by a family member. I have the camera and a light switch included in my service package. I didn't like the final outcome dealing with their sales rep but their installation team is fine.

I was extremely skeptical at first to talk to the young men. But I asked for their badges and they were in Vivint uniform, so I let them come in. I already had a security system but was willing to listen. Very knowledgeable and very courteous men. After 45 minutes of an oral presentation and verbal instructions and information I was completely convinced about the company and the upgrade to their system. Good decision.

We very much like the system and what it has to offer. The installation guy that did our house was awesome! He was very professional in his interactions and even did things such as step around the corner while we programmed our security code so that he didn't see it. He was also very thorough in walking us through how to use the system. We have had a couple issues with the panel and it freezing up when trying to look through security clips but the customer service people were great to help us troubleshoot. The only negative is really the sales aspect. The agent was super pushy and honestly, if we hadn't already been shopping for a system I would have asked him to leave 5 minutes into his speech. He pretty much starts signing you up before you realize what is even going on.

It was fate! I was just heading out the door to take the dog for a walk and there was Nate standing at the entrance asking me if I had a moment to talk about home security. We had just moved in a short time ago and I'd spent the past few weeks sourcing out a company. Actually, Vivint was one of the top 3 I was looking at as I had heard about them through social media. I was most interested in what he had to share with me and I thoroughly enjoyed his presentation.

Vivint is offered by the company that I am with so I'd gone ahead and purchased the monthly service. I got the package with the doorbell and indoor cameras. I like it, but I was not aware that there's a $25 a year fee that we have to pay to the police department for false calls. Other than that, it's good.

My package with Vivint includes a camera and a doorbell. These features are fantastic and I'm loving my Vivint. Their installation team was really great, too.

Initially I wasn't happy about having to pay $49 to get a technician out to install the new keypad as the original was malfunctioning, or free shipping and I would be installing it. After explaining my concern they waived the fee and had a technician the following day come by and replace the malfunctioning keypad.

Our home insurance costs did not go down nearly as much as we hoped it would with the new security system - it dropped only $14 per year. We got the system anticipating the ins. savings would help offset the costs - call your ins. co. first!

Vivint is the only alarm company I will trust to protect me and my property. They are reliable and readily available in an emergency. I know I can count them to help when necessary. The rate for the service is very good. It's worth every penny. Consider Vivint to protect you and your property. You won't be disappointed.

Mr. ** was above average good and very professional today. He was very kind, knowledgeable, explained the information in simple terms that was easy to understand. He did not rush me, and was very patient! I am so excited about learning to operate the camera on the monitor and smart phone! I feel more secure now.

Vivint is by far the best alarm company today. The staff, the knowledgeable service Technicians and installation technicians, as well as the equipment are unsurpassed.

I just got my new home security system in and I was astonished with how good the service technician treated me well doing the install. His name is Jeremy **. I am going to recommend him to all my co-workers and family. I want them to experience the same professionalism and workmanship that I received. I can't thank Vivint and service techs enough. I feel safe in my home and I can sleep better knowing that my family is protected.

Vivint is such a nice company. Their phone associates are courteous, patient and knowledgeable. The tech that came to my home to address a problem was professional, thorough and answered all of our questions. I would highly recommend them.

I have a friend who had Vivint so we saw the security system first hand. We have the outdoor cameras, the doorbell camera, the little things on all of our windows, so a little bit of everything. I like the product but the customer service sucks. The sales people pushing everything, people not showing up and once the installers got out and not communicating having the proper part. I have had the worst time getting people to come to my house to set everything up. I was going to call them a while back because we had the doorbell camera installed. They didn't show up twice and then they told me to call back to have Vivint remove the charges I was getting charged every month for the camera even though we had it, because of the experience we had. I didn't even go through with it because it's a pain simply trying to talk to customer service and not loving it. It's always been a disaster.

I got Vivint's security system which includes the garage door automation and the doorbell camera. Having the system puts my mind at ease. The installer was great and everything was top-notch. The best part about it is the service that I get once the system is put in and the alarm goes off. I had some issues with one of the sensors being defective and the alarm kept going off in the middle of the night. It's one of those bugs people work out when they get a new system. When I go to the console, somebody is on there and it gets resolved real quick. The tech came out and it was fixed, as opposed to a system where they have to try to find me on my phone. It's perfect that it comes through the console. The only negative thing was that they kept calling me to try to get me to sign up but I already have their system. It was annoying 'cause I got these calls all day.

Not sure the system is worth the money at $66/mo. ADT way more reasonable and despite what everyone advised from Vivint, homeowners insurance doesn't get discounted. Also, have sent separate email about the Camera 1 installed. Still shows "offline" so please uninstall.

I have had Vivint for 5 years or so. First 2 years were a struggle. My equipment did not work - the alarm system did but not heat remote, couldn't see anything during the day with the camera unless you turned a bright light on, the remote lamp didn't work. I was ready to throw in the towel. I cancelled everything but the alarm system. They are finally up to speed. I can't say anything negative and I am glad I stayed a customer.