Vivint Reviews

Gabriel was a very knowledgeable emp. about the system and explained everything he did and what we should expect if any other problems.

We have been a customer for 9 years. We recently converted to a wireless system and encountered some problems. Contacts at Vivint were helpful and pleasant to deal with. Problems were solved. Our home is safe, once again.

Technician was absolutely pleasant, cordial, polite, thorough, explained everything to us, and a pleasure to have around. The service was and is just wonderful!!!

We have recently had a Vivint Security System installed in our home. We are impressed with the high quality of the system, user friendly, and the high quality of the installation technician and representative that presented the system to us. We would recommend this system to everyone who is looking for a high quality user-friendly system to protect their home and family from uninvited intrusion.

I recommend Vivint to anyone looking to increase security. They were knowledgeable, helpful, and were easy to understand. The technician was skilled, fast, and demonstrated operation in easy to understand terms as well as giving a thorough demonstration. He was also funny. Good experience. Looking forward to having Vivint help protect our home.

I've just become a Vivint customer, but, based on the salesman's and the installer's professionalism and courteous service, I think I'm going to be very happy with them.

The installer Mark ** are very nice and very knowledgeable!!!

The tech guy was excellent. He was very friendly, knowledgeable and explained everything on how to use the system. So far I am happy with the system. The only complaints I have about the system are I wish the doorbell camera was 1080p HD instead of 720 and the wifi was more stable and the picture was full screen and not partial. I also wish they had hard wired some cameras instead of the wifi bullet cameras. I also wish you could open and close the garage door with the key fob. They told me you could when I first signed up for the system but found out today you can't. I don't see why you couldn't because we are not even using the small 4th button on the key fob. Why couldn't they use it for the garage door opener? I don't even understand why they have the 4th button on the remote if you are not going to use it. Other than that I am happy with the system so far.

Sales and service team very professional, knowledgeable, and informative.

Tech came to our home and was very knowledgeable and friendly. I'm happy to now have security for my home and family. A friend of mine has Vivint home security in Alaska and his heat went out at his home. He would have had to spend thousands of dollars on busted water pipe repairs, but because Vivint contacted him when the temperature dropped he was able to get home and get the heat going again.

My son and his wife had Vivint then when my husband passed away I'm all by myself and I wanted to feel secure in every way so I called Vivint. I have the glass thing on my doors and on all my windows throughout the house. I have a little key fob too that I use all the time. We had a few problems at first but we have worked it out so I'm happy with it. I've also been satisfied with everybody at Vivint. I like the security of knowing that my house is covered and I can sleep better at night not worried about somebody breaking in. I've triggered the alarm several times from my stupidity but I immediately got a call from them. They usually call on my home phone and if they can't reach me that way, then right away they call my cell.

I was thinking of getting an alarm system. A very nice gentleman from Vivint stopped by and I made the decision to get the alarm system, thermostats, a few modules, like the lamp which I don't really use too much and one camera. I had a security system in my home when it was built in the late 80's and they were able to tie in with that partially so that I didn't have to have a lot of sensors in the house.

We have Vivint's home security, thermostat, and a doorbell camera for a better peace of mind. They’ve all been good to us so far. When I had a problem, the installation team came back the next day to fix it.

There were things happening around town so we thought we'd get ahead of the game and got Vivint. Our service package includes the windows, garage door, front door, the patio door, and cameras. The service started out really good but I'm not so sure now. The back camera records all kinds of nothing but I'm never on camera every time I walk outside. I really like the doorbell camera but it doesn't seem to be working too well because I can't connect it with my phone to talk to whoever rings the bell in the front door if I'm not home. We thought it was really good but now we're wondering.

I think the company needs some fine tuning... Make me an offer. I am great at this particular training. You have a very long list of young men in the field... Where are your women? These young people seem to operate out their vehicles... and the push for customers can somehow override the experience. Speak with me personally, and I am happy to share. Donald needs a bit of softening (read him like a book), however Kris was a dream, and is good kid doing a stellar job.

Maurice was very pleasant and professional, as well as knowledgeable about various services and available features.

A pan and tilt camera failed. I worked with your Tech Support and they said the camera was under warranty and put in an order for a new camera. I was told that it would take 3 weeks to receive. After 4 weeks I called and was told that the order was canceled because you no longer support the camera and you don't have a system to let customers know when an order is canceled.

Modern system for an advanced world. Doorbell and camera/video alerts me on my cell. Always know who is at my door at home or out of the country. I can talk to the person at the door through my cell anywhere or through the panel. Live person on panel, prevents false alarms. Love it!

Repair Service - Very friendly guy. Answered all my question concerning my equipment.

He was friendly, knowledgeable about his job. Gave me several reasons why I should have this security device installed. Very professional.

I recently had a theft from my home, so I wanted a security system that had cameras tied-in. I called Vivint and the sales rep talked me through building a cohesive system. The installer was clean, professional, helpful and did great work.

On the ball with every situation and I mean right now, and what a pleasure to speak to the employees of Vivint.

Our experience with Vivint for a lack of better words has been unbelievably horrible. It has taken almost a month to get our security system installed. We had 2 technicians come for two different appointments and neither one completed the job. Vivint scheduled 4 different appointments and canceled each one without notifying us of any cancellation. My salesman for my system during the sales process told me he would be there through every step of the process until the installation was complete. I have left him numerous emails and several voicemails with not a response from him to this day. A week ago I sent in my cancellation letter to Vivint because I could not get a date for my system to be installed completely. I finally was transferred to the ROR dept that convinced me to give Vivint one more opportunity and I agreed.

I always had an alarm system in my homes. I signed up with AT&T, which Vivint ended up buying. We have the alarm system, the remote controls, and the older keypad that they had prior to what they have now. Vivint's service is okay and they are pleasant when I pay the bill or when the system accidently goes off. They didn't knock my socks off though. I haven't updated my alarm system to the fact that I'm sure they got new features but they also haven't called me in reference to updating. They're like any other security company and I still gotta pay them monthly and it's not a big deal. I'd recommend them.

Vivint came out and gave me advice on how to best protect myself, and I’ve been a customer of theirs for about 10 years now. We’re very satisfied with their service. Their reps have all been pleasant and I’ve never had any bad experiences with them.

My house was burglarized before. I told Vivint exactly how many sensors I wanted and what I was looking for and they were able to fit that within their new customer package. The representatives were super helpful. The package would've come with less sensors but they worked out a deal for me which made me happy. I have the wireless touch screen system with wireless window units, door sensors, as well as motion sensors. The service is great. Vivint makes me feel safe and it already deterred one other burglary. When I needed somebody to fix something, they came out and were super nice so it’s been good. They're a great company and I’m very happy with them. It's been a very positive and enjoyable experience.

I was very impressed with your in-home technical support person, Daniel. He was extremely professional and courteous. He resolved my security system issues seamlessly and answered all my questions. I feel so much more comfortable with your security system. Thank you so much for sending Daniel. A+ service.

Vivint worked with us to get all package options installed. They were even willing come back out and move the wall panel to a location that works well with the system, but is unobtrusive.

I wanted to protect my family as much as possible so I've had Vivint's complete monitoring system since 2009. The rep who came out initially was very helpful, very knowledgeable, and very professional. He walked through everything with me - how the system works, what the best options were, how we were going to execute. All those things were addressed. I'm totally satisfied with them. The alarm system works great and all interactions I've had with their reps have been positive. I have not had any problems with lack of service or lack of response. The service has been good. I recommended them to a number of people.

I've had Vivint even before they had a different name and everything has been very good. They had to put a new one in because they didn't have the part of the old one anymore, and they showed me how to use it but I've set it off a few times because I don't touch it right.

I signed up with Vivint about 2 yrs ago. Thankfully my contract is soon approaching. Since install I've had terrible service and nothing but trouble. Sensors not working, panel not working, cameras failing. Then when you call customer service they are unprofessional and lack any concern for their failing equipment. Then they expect you to pay while most of the equipment is not working. It has to be the worst customer service I've ever experienced and I would highly recommend not signing up with Vivint.

Highly recommend this service. It is a USA product and so is customer service. They are quick to respond and the tech and sales person are very knowledgeable. The system is so simple to use and understand. Very much worth the monthly charge.

I have just purchased Vivint and I thought the technician was very courtesy and informative. He explained everything that he was doing while installing my new system. On my way out, I triggered the system by accident, but the Vivint staff were on top of things and called me to make sure everything was okay. This is the main reason I changed security companies. If I pay for a service, I deserve to have that service.

The representative I talked to about my dilemma of losing the panic button was very understanding. I haven't received my button yet, although it may come today. I voiced my concern to her about the tendency of bracelet of coming loose. The cloth isn't very durable. I added some velcro to an extra cloth on, as well as removing teeth retainer. This I'll add to new bracelet or fix same when I receive it. I don't know if I was given an order number for bracelet when I talked to representative last week.

Our sales rep, Zach was very knowledgeable, personable and patient throughout my many questions.

From day ONE, their billing dept has been nothing but a joke. At first I allowed them to have my checking account number and debit card number so they could automatically deduct the monthly payment. However, their billing dept could NOT get their act together and do what they had promised that they would do. After three months I called them to ask them WHY they hadn't deducted the payments each month. Their response was "we'll get to it when we can." The problem is I'm a 100% disabled veteran and I cannot afford a bill to get so large that I'm unable to pay it all at once.

They were very polite and mannerable.

I live in Conway Arkansas with my wife shelia, we have been married 23 yrs and lived in same home and love our home. We have never had children but always raised one or two cats and a few dogs such as 6 we have right now lol. But we have always discussed the want and need for a great security system and had shopped around such with att but never been able to feel confident enough with pitches dig? So until a few days ago I met at my front door a young clean cut down to earth fella named jake. I introduced myself he did same and I just knew this guy was a laid back non pushy type of some kinda sales and that helped me relax around a stranger at my front door. He asked a few questions and I was more than happy with the company profile he explained he was with. I was like, "Hey call me and my wife have been wanting a security company to help us out for some time".

The service is great. I can monitor what the kids are doing at home. Sales representative (Danny) is an awesome guy. He explained the products vividly. The guy who installed the product is courtesy and knowledgeable. Very very happy with the product.

We have a security system from Vivint which includes cameras so we can keep an eye on the house while we're gone. However, sometimes we have problems when the electricity goes off. Their system is supposed to be there for eight hours but it ends up being an hour and this has happened a couple of times that we've been gone. Other than that, it's been okay. Their installation team was very helpful, very nice, and professional. I'm very happy with Vivint.

I work out of town a lot so I got Vivint's security package which included a thermostat, a glass break detector, and door sensors. Their sales reps are pretty easy to get along with and everything’s been great.

Vivint paid for all the equipment as long as they could put a sign in my yard because it had the corner lot going into this big neighborhood. We had the thermostat, the doorbell camera and the garage opener. There were also the standard security features that I already had on that house, which were a couple of other cameras I had already pre-mounted. All the wiring was completely done so they didn’t have to do much.

From the sales guy to the technician I was very impressed with their fun personalities and professionalism. The whole process was 1 day, no waiting weeks for a technician! The products are far superior to anything else we were looking at.

Elvis was our Vivint home installer. Super knowledge about all the products that he installed. I thought that while he installed I would be able to work on personal projects. However as he was installing he pretty much was telling me what he was installing, why and its functions. He showed me how to use the app, add codes, etc. Any questions I had he answered, any reiterations I needed he repeated and also told me that he would be happy to come back and answer any questions. I hope Vivint values Elvis as an employee, because I sure did.

We researched several security systems before deciding on Vivint. We are super happy with it and knowing that we now have a Life Alert button for my mom. It makes us feel better when we have to be gone knowing she will have the ability to get help if needed...

If there is one thing you need when hiring a security company to help with your home is peace of mind. Knowing that you hired someone who is reliable and who will be there for you from the beginning. My experience with Vivint was great. From the staff who took my first call and help to clarify my questions and explain the services provided to the installation staff that came to my house. Vivint provides an awesome customer service experience, along with a great value service, which is customized to your needs.

I really like Vivint and I'm very satisfied with their service. I own a duplex and I've got it in both units. Their reps were very knowledgeable and their installation team was good. I have recommended them and a lot of my friends have gone to Vivint.

I have a thermostat and a home security from Vivint because of my age. It was good with their sales rep and so far, I've been fine with Vivint's service.

I got all the bells and whistles from Vivint including smoke and fire alarms. They're great and I'm 100% satisfied. My sales rep was a real good person and the installation team was very knowledgeable. There wasn't a whole lot of going around and I've got exactly what they said I was going to get. Also, my bill's not going up and down. It's where they said it was going to be. Overall, it was easy, fast and smooth. It was also pleasant and everything I could've hoped for.

Service was excellent and the workers were extremely polite and courteous. I would tell anyone about Vivint and let them know about the super service.

To be accurate and fair, I called the call center and was given information, and did not like it. I was going to go with another company. Had them scheduled for service on Tuesday. Pat showed up at my door and explained the system in person. He explained it so well that I was more impressed with it and changed my mind, and canceled the other company, and went with Vivint. If it was not for him showing up I would have went with the other company for sure. Was very impressed with his knowledge and the information he gave me.

I had the pleasure of meeting Tony, Cole and Devin yesterday. These gentlemen were awesome and very nice, they knew exactly what they were doing and the Tech Devin was very in tune to the job and getting done in a certain time frame. Great crew!

They were friendly, courteous, fast at responding to salesman. They were here till 10:00 pm installing the system but the salesman gave me 3 months of free monitoring since it went past my bedtime.

They installed same day. Very friendly staff. Very knowledgeable. Great product.

Customer service is awesome. Installation is prompt. Hope service is prompt if problems occur. Hardware is magnificent, bang for the buck. Talk about updating your home. This is the answer. I will definitely recommend this to my friends and colleagues.

Let me start by saying that Vivint is NOT the "cheapest" security system on the market. However, it is WELL worth the minimal additional costs per month. The system has so many great features (cameras, motion sensors, automation, applications, remote control, etc.). The sales process was excellent and the installation was really pleasant. The system is simple to use (even for young children) and provides us with a real sense of security. After owning, installing, and monitoring with several other competitive solutions, we are the most satisfied with our Vivint System and would recommend it to others.

We just had one of their systems installed and our experience with the sales rep. and the installers was flawless. The entire team was extraordinary. They explained everything to us and didn't leave until we were comfortable with our new system. I truly appreciated how they treated us. I have nothing but great things to say about the entire experience.

From Vivint, we have cameras in the living room and at the doorbell, and a couple of window and door sensors. We were out of state when we got broken into. The alarm went off and scared the robbers away. Vivint's response was very quick. Most of my interactions with their sales reps have been good. The installation team has always been very quick. They’ve been good at explaining how things work. However, there was some confusion with some of the additions that we added after the robbery. I was quoted one price but charged another and they said I heard it incorrectly. It was fixed to their satisfaction, not mine. But other than that, I’m very happy with Vivint.

A young man was going around the neighborhood offering Vivint and their package consisting of the box and an emergency watch was cheaper than the previous system I had then. He was nice and the installers came in, did what they were supposed to do and told me about different things about the system. I'm very satisfied with the service so far.

My husband works at nights and I had a brand new baby so we decided to get a security system and we got Vivint. For the first two years, I loved them. I never had any problems. However, when the battery of my sensors started to go, they couldn't take them off because it was glued to my window sills so they had to come out here and reinstall new ones. Therefore, my alarms are going off at all hours of the night. Then there was one problem that took four separate visits for them to come out and fix and I was going to be charged $100 for it when in fact they did not install it correctly the first time. It was a real pain when the alarm goes off at 2:00 in the morning with two kids sleeping.

My husband and I are pleased with our system. We have had no issues with it from day one. We would recommend this product to anyone over the other brands of security systems.

Changed my way of thinking about alarm companies. I experienced several alarm companies. Vivint is by far the most professional and user friendly service we have had ever. From the phone call to the install, each associate was professional and well educated. I was particularly impressed with how highly they spoke of their employer and how well they were treated as employees.

Every Vivint representative that entered my home was very professional yet did not talk over my head. They listened to my questions, and answered every one. They also were very friendly with my fur babies and even alerted me when one got out and went out to help and make sure I got her back. They made sure I knew how to work the equipment. And they cleaned up after themselves.

A very good day with this service rep. Things about the system that I didn't know, he made it known to me (after having the service for nearly ten years) and I am grateful.

An old Vivint system was installed when we purchased the house. Waited a few years to activate it, until a salesman came to the door and explained the promotion to get into the "smart" world for a very minimal monthly cost and little equipment cost. Extremely handy being able to see home functions from your smart phone and the history queue of events on the run. With pets at home it's nice to know someone is looking out for them even when we are not home. Installation of new devices and system setup happened same day and took less than an hour. Very convenient.

I'm very satisfied with Vivint's service. The sales reps and the installation team have been really good. The whole experience was just a really easy process.

I purchased Vivint six years ago because it was necessary for safety. The interactions with the salesman then was good, but it hasn't been that great currently with their staff 'cause I tried to call and upgrade. Trying to add to my service was challenging and was not as easy as I would have liked or as the company would probably have hoped. It put pressure on me to call them and schedule an appointment, which was frustrating for my schedule.

I knew about Vivint when my daughter got it. I have them for more than five years and it works really well. I have called them a couple of times and then they got right on and fixed it. I've never been unhappy with it. Their reps are knowledgeable enough to handle me. Then when my mother was alive, she had an alert button and she would punch that button when she would fall in her bathroom at the front of the house. Even if the back panel is here in the back hallway, they never missed a trip and they would have an ambulance here in three or four minutes. I had the panic button for the last two years my mother was here and it has always been Vivint. Overall, everybody's gonna have some problems once in a while, but when I've had a problem, they got right on it and worked it out that day.

We travel so we have Vivint's security system including the cameras and a window system. Their service has been pretty satisfactory. When we have called recently and set things up, the last person that I talked to was extremely helpful. He did a great job and made sure everything was really set. We were rushing to get through, so I think some things got a little bit jostled. The guy before him forgot to put certain things in but he was really good and stayed on the phone until everything was together. I just hope that they get the doorbell cameras which I want to order. They were out of stock and it would be really great to have one.

The Vivint service at my home was timely and conducted in a professional manner. Our system is up and running smoothly, thank you.

I had my Vivint Smart Security System installed today and I couldn't be happier. The product is easy to use and looks great. The app is also wonderful. The system has more functionality than I expected and you don't need to be a rocket scientist to figure out how to configure your settings if you want them changed. The installer did a wonderful job and was very professional. I will recommend to all my friends. Thanks!

His service was above and beyond and he was very personable.

I had an excellent experience with both the techs (company/home). They were concern that I didn't panic and worked on it from their office. The problem reoccurred the next day, corrected the problem again, but will sent a tech to my home to check equipment. Tech called to tell me arrival time and he was here in that time frame (very punctual). All equipment was checked out. EXCELLENT JOB!!!

Everyone from telephone people to tech were first class.

I've been very happy with our Vivint service. We recently moved and decided to go with Vivint again in our new home. They were very helpful when transferring our service and installing the new system in our new home. The installer was very nice, knowledgeable, and professional. As far as the alarm company, we have been with Vivint for a long time before they were even Vivint. We've never had an issue with our service. They have always been there when we needed them. I would recommend to anyone!

July 27, Vivint system was installed 9pm. Ben, salesperson, sold the system for $85 a month. Daniel, installer. My DCU account was charged $92. July 31, called Vivint, spoke with Kim about ORT time and the changes to my account. August 1, spoke with Nataly, manager, who transferred to Daniel. I requested service adjustment. I am to return the indoor camera, two z-wave light switches, and two Nests. I requested an additional door sensor for the basement door. The monthly fee was reduced to $60. Daniel scheduled the technician appointment to collect unused equipment on Wednesday August 3, 8-11am. August 3 technician did not show up. I called Vivint at 10:45, spoke with Antonio to reschedule for Friday August 5th, 8-11am.

I had an overall great experience! From the technician to the sales lady! They were very helpful and super informative! Made sure they explained everything thoroughly! Also, they were very fast and efficient while remaining super friendly and helpful.

Both men from Vivint were great! They made you feel like they were part of your family. They explained everything for me. They were well dressed, clean looking and held themselves in a professional manner. I would recommend them to everybody I know and let them know this can keep you safe in many ways. This is a life saving to have without worry. I highly recommend them to anybody's home.

The technician that came to my home was very patient with me. He explain my upgrade changes in detail. He was polite just like the customer service rep over the phone. I have no reservation if and when I need to contact them again in the future. Thanks Vivint.

I have to say I am beyond extremely impressed with Vivint. The professional rapport, level of knowledge, and the level of customer service we received was outstanding. Far above any other. Our representatives were John and Nikki. They were straightforward, and very pleasant to speak with. We were installed within hours. I am blown away by the amount of service you receive for the cost. The clarity of the cameras, and especially the night vision outdoor camera is way above the level I expected. The services well exceed ADT, Power Home Technologies, and many other system providers we have personally researched or had in the past. I will highly recommend this company, as well as these two representatives to anyone who is looking for an amazing smart home security system.

Vivint is a great company to do business with. Their customer service is great!!

At this point, I have Vivint's smoke detectors, door monitoring, and a motion sensor. I got them primarily for the protection of my home. So far, I'm very satisfied with their service. However, the original installation was not done well. It was a sloppy installation. The technician ran into one of my kitchen cabinets with a drill bit and scratched it. But I believe the person who did that isn't with Vivint anymore and that happened quite a few years ago. Since then, I've been very satisfied with all of the technicians as well as any other installations or upgrades that have been done.

We've been using Vivint for about four years on four houses. I wanted to make sure we had security so we got the windows and doors as well as the cameras which were very helpful. They've been very reliable and every time we accidentally set off the alarm, they were right on the intercom with us. The sales reps have also been very helpful on all the parts and the installers were very courteous. They are outstanding.

I received a new wristband today and it will not stay clasped. It fell off and now I am afraid I will lose it. The elastic is ideal, but need a better clasp.

DeAngelo came to my house to check my system. I was afraid to use it because it would not disarm. After he checked he determined the installer used the wrong wire so there was not enough power going through the system. He repaired that and explained some things that I was told when my system was installed. Now I feel safe to use my alarm. DeAngelo was very professional and wore the Vivint shirt. I was very pleased with his manner and professional ability.

We are thrilled to have the smart home products from Vivint in our home and thoroughly enjoyed having Nate ** and Renee ** install and teach us about them. Both are great representatives of Vivint, personable, knowledgeable and polite. Great men! Excited to use all of the systems to keep our home safe and energy efficient.

I moved to another state and wanted to shut off my alarm system and was told I either had to pay $1900 for the rest of my contract or another $670 for equipment I didn't know I had to take with me. The customer service people treated me with huge disregard and very disrespectfully. How can they rip people off and have these people who work for them that are totally disrespectful. I am the customer and should never be treated like I do not matter.

I wanted a system in my home, and when I did my research, APX looked like the fastest, most reliable company, and I liked their features and prices. They're the company that I originally signed up with, and they did the installation. I've got glass break detectors, smoke detectors, heat detectors, window units, door units, and an advanced panel. Then they changed into Vivint and I upgraded the panel. The APX team was not up to the level that I think Vivint is. The people that upgraded my panel were wonderful. I am so glad that Vivint is taking care of me. They've certainly given me what I needed and wanted. I am most impressed with the speed of response. I've never had a real alarm situation, but with all of my false alarms, Vivint has been there immediately, so I feel very secure that they are going to respond on time, every time.

I've first heard about Vivint from my daughter. The guy who came discussed with us what features he thought we should go with, the installers who came knew their stuff, and I'm happy with the service. We've not had an emergency where I actually needed somebody, but my basement started to back up to a sewer and they called me right away. I was cooking a rhubarb strawberry dessert and it ran over. I opened the oven and the minute the smoke came out, the alarm rang and they called right away. It showed me that they respond very fast, which is very impressive. It gave me that reassurance.

We had the remotes for the cars, the app on my phone, and the glass break on the windows in the service package that we got from Vivint. So far, I'm very satisfied with the service. Everybody's been really great. The sales representative and installer came several years ago. Then we've just had some work done on the battery because it was going dead, and the tech who came out to work on it has been great. He was professional and very careful and took care of everything that he needed to do.

This company is "top of the line" for us. Customer service was courteous and knowledgeable about everything we asked concerning the company and took the time to give accurate information and give us everything we requested within a reasonable cost. The field service professionals were perfect. They surveyed all possibilities for the best systems needed. We are so pleased! We won't hesitate to give you the greatest recommendation.

Jose the sales representative first off, identified himself by wearing an official shirt, ID Badge which he showed us clearly, and a State ID card that he was authorized to sell security systems. This WAS very important in our area since there have been many break-ins and assaults in our area by people imitating salesmen, state and federal employees. Then Jose was very courteous explained all of the services and prices clearly and showed us the options and asked what we wanted/needed. After agreeing to get the system the dispatch team of installers showed up 5 min later and installed our system in less than an hour. Again the best service in Russell County.

Great Upgrade. Vivint just gave our home and security system a serious face lift. All new equipment can be controlled by smartphones and our Amazon Echo.

After our initial consult and install, we needed a follow-up visit to finish some of the install work. Floyd was right on top of everything to make sure we got the best tech, and when Jon came out he went above and beyond to ensure we were satisfied customers. Most companies leave you high and dry after they make the sale, but not these guys. Kudos!

Those 2 guys were really cool. Jordan told us all about the system and Mike installed it very quickly. Awesome guys that know their stuff.

Collin was amazing at getting our family everything we needed to keep our home and family safe. I was very impressed that they had it installed within an hour and a half. The gentleman who installed the equipment was very nice and knew his job. I would recommend these gentlemen to anyone.

My daughter uses Vivint and she referred me to them. I've had the home alarm system for four years. The installation team was helpful in placing detectors in the house and on the windows. At the time that I purchased it, I had a Chihuahua that was tripping them like a cat so they were very helpful with that and they made it work. I’ve also spoken to Vivint team when the alarm has been triggered a to see if it was false or a real alarm and they've been courteous and fast in responding which was within seconds. I've been pleased with them.

We had a baby so we got a home security system from Vivint. We also got a thermostat and a fire alarm. The installers were very efficient and professional. Vivint is very convenient to have and we're very satisfied.

Aaron and I had Vivint at our old house for six years. We have front door, garage doors alarms, and windows, and there's a couple of glass breaks. At our old house, we had the motion sensors, but when we moved, they said it was better to get the glass break as opposed to the motion sensors. The installation team was great when they set up that in our new house. There were some issues with moving all the stuff, but everything has been taken care of. We're satisfied right now with the Vivint service.

We were extremely happy with all aspects of our service. The sales person was knowledgeable and friendly, not pushy. He return after installation to make sure everything went well and we were happy. The installers were friendly, fast and efficient. They explained the equipment and how to operate each item. The system seems to be operating just as explained.

Tim ** was the best. Very knowledgeable, courteous, and very efficient. We were very pleased with Tim!!!

Brandon was very courteous and helpful. He was able to get needed updates installed and got my security cameras working. He also ran a test on my Internet speed and alerted me to changes that needed to be made. I would highly recommend Vivint for all of your home or business security needs!

I'm not fond of door to door sales, but a neighbor was having an alarm system installed so a couple of Sales Reps came by our house to talk to us about their services. An alarm is something we have thought about but haven't had much time to investigate. Carl and his partner explained the benefits and the various types of equipment Vivint offers along with the cost. Once we decided to go ahead with getting a system, they were able to begin installing it that night! They didn't try to sell us on equipment we didn't need or want. They listened to our reasons for not wanting certain equipment and didn't try to push it anyway.

Tech Michael ** was very insightful. He answered all of my questions without any hesitation so it's great to have products being installed by someone knowledgeable. He was also very professional and considerate. He didn't rush to get it over with. I could tell that he's proud of the work he does because he was very precise and detailed. Thanks Michael for the work you put in to ensure my family's safety 24/7.

The experience was unusually pleasant from the sale to the installation of our equipment. We never felt pressured to buy anything and the installation of our Vivint system was precise and professional. We are highly convinced that we made the right choice in choosing to be a part of the growing Vivint family!

Great. I love Arthur service.

Salesman nice, very likable, knowledgeable. Called for service installation right away, no delay. Installer/service rep came in a time frame He said He would. Nice clean install. Came back in a couple of days for minor problem. Very eager to help and solve problem, which He did. I feel very secure with Vivint and recommend them.

We were however quite unhappy about the fact that we called on several occasions to remind the company that we had not received or been compensated for the said camera which we have been paying for over a year now and would appreciate compensation for said camera or we may reconsider our contract And recommending your services to others.

We had an alarm system with Vivint in our previous house and recently, we got cameras, door locks, and a bunch of stuff from them. So far, the service is pretty good. It was okay, too, with the installation team. In addition, we like being able to control everything through our phones.

We have the front door, back door, windows, motion lights, all that stuff that goes with the service package of Vivint. They upgraded our system a few months ago. The only complaint that I have right now is that they were going to put one of those cameras in the front door. That's when they came over and redid the whole system in a while back but they never came back yet and I'm very upset with that. But their services are all right.

We've been using Vivint for nine years now. I purchased the normal window and security alarm when we first put it in. Their reps were easy to contact and answer our questions but they're not always very nice. Their installation team have all been fabulous and are the best - so nice and considerate. In fact, I always make them cookies when I know that they're coming. However, just recently, I was a little upset with Vivint because they told me prior that I could upgrade and they would throw in some things, but that wasn’t the fact. My whole block is Vivint all the way down because I have referred all those people to them.

Service Technician called prior to arrival (good for a heads-up). Arrived early within service window. Professional approach, very friendly and knowledgeable. Waived fee for service call (assume due to long-term customer -- thanks!). Replaced my faulty camera with a new one with night-vision (although it is fixed, and not pan-scan). Installed new window and door contacts. Tested. Everything working great again. Talked about how much he enjoyed the variety of work at Vivint. Discussed options to update my almost 4-yr old system. He was great to deal with as he was very open, honest, and approachable. Would recommend Vivint to others looking for internet connected monitoring and home automation solutions!

Vivint staff are very professional and helpful. They know what they are doing. They explained to us how to operate the system. I would recommend them to our friends and relatives. It gave us peace of mind when we leave the house because we know that Vivint will take care of our property when we are not around. Excellent service.

I have called Seth numerous times over the past 3 weeks. He has not returned my calls. The one time he did call, I was out of town. He promised to call back last Monday to set something up and as of yet has not called after more calls to him. My back door the button on the side keeps coming out making it difficult to open the door. My grandkids have gotten stuck out there several times. I have no security on my upstairs and have a window on ground level. If I can't get this taken care of I would like it taken out. Thanks for your help with this matter.

The initial sales representative was so professional and knowledgeable about all the features of the system. We decided to get it. We talked about updating our system for years, but it was not a priority. Taylor showed us that now was the perfect time. The installer, Josh, actually showed about an hour later. He consulted with us where the equipment would be beneficial. Then cleaned up any mess he made installing the equipment. He was also knowledgeable about the system features and explained (more than twice), how to operate everything. It was a good experience.

We got door sensors on three doors, two motion detectors, a couple of switches, and a camera included with our service package from Vivint. We've been thinking about getting these features for a while because we have younger kids, and once in a while, we like to go out. Our eldest kid is old enough to watch them but we'd be more comfortable when the system is armed. Our system was installed the same day it was purchased. The installation guys were efficient and got everything done very quickly. The monitoring price is very high compared to other alarm companies, but the service has been great. I've had to call in a few times. We were having an issue with the front door lock and they came out and replaced it. In fact, every time I had to deal with the people at Vivint, they have always been very helpful. Their customer service has been good as well as their response to my needs.

Vivint has been excellent, and all are working well. We got the system because of our experience in Northwest in Seattle with threats of breaking and entering. However our problem was I keyed in the wrong entry and thought somebody was breaking in our bedroom, but it didn't turn off until we've figured out what we needed to do. I held my ears as it felt like the alarm was going to ruin them, then punched the buttons. Other than that, the servicemen that come from headquarters have been really good.

I've been a Vivint customer for a couple of years now. Originally, they knocked on my door and then I bought their technology package. I like the convenience. It has the cameras, the thermostat, the panel, the light and the appliance switch. The installer was very helpful and professional. The equipment is great but I'm not happy with the customer service Vivint provides. I moved and did the move program but they canceled my appointment a couple of times for them to reinstall in my new location. That was very inconvenient and I was not happy with the way they were able to satisfy. I told customer service about this and to rectify the situation, they applied the credit to my account, but it was still a very frustrating experience.

I can honestly say so far I have been very pleased with the product and professionalism of the two staff members Marco and Josh. They replied immediately to my phone calls and took the time to show me exactly how everything worked. I am very happy with my new security system VIVINT and I definitely recommend it.

Great installer, very professional and knowledge. Knew exactly what he was doing.

I am very happy with the system. Just the fact knowing I'm protected is even better.

Learned the hardest way possible VIVINT has had a policy for some time not to call through the wall box if an alarm is canceled within 8 seconds. That can be a loooong time when an alarm goes off at 2:19 am and you are trying to talk to your spouse. We turned ours off within 5 sec, id'd what room the alarm went off in and waited for VIVINT to call through the box. They never did. We were truly alone. I had to check the house myself as wife stayed by the box for VIVINT to call. Never happened. Then I call customer service and learn about 8 sec policy. Then another call to tech support to get a note into the system to call us regardless of alarm time. Up to 2:18 this morning would have given them 5 stars. Now not so sure.

Very professional and great experience. Sales and tech service was outstanding. Very happy we are now protected and would recommend Vivint to anyone in need of security. This company will work with you and make sure you understand and know the system. They don't force things on you and allow you to make your choices with no pressure.

Drew and Issak were very professional, knowledgeable and were the reason we chose to have Vivint installed in our home! Both were friendly and helpful with answers to our questions and explaining the system and the service provided!

Extremely pleased with the technician Gavin who did my install. Very knowledgeable and professional.

I just wanted to assure future customers that both Ryan & Bryan were great help! They explained the full process step by step from a sales aspect to a setup one. Very nice guys & very humble!! Polite at all times! I would recommend them with my eyes closed. :)

I was very pleased with Vivint's Sales and Installations Representatives. They were very knowledgeable about the product and explained thoroughly how Vivint's security systems work.

Great. Excellent system. Feels safe.

A house that I bought had the Vivint system and then I looked into it. Now, I have two homes under Vivint. I got house security to protect the people that I love and I've been satisfied with the services I've received so far. I have no complaints with anyone I have talked to. Both sales reps from the Daytona Beach area and the Minneapolis area were excellent. They went out of their way to make sure I was happy and explained the system. Everything's running the way it's supposed to.

My experience with Vivint has been very good. I really like the people at Vivint. They are extremely nice, very professional and polite, respond to my calls promptly, and they are very attentive to my issues and needs notwithstanding the issues I encountered with Vivint's operating system and other technological shortcomings. I have frequent doorbell issues. The camera goes offline, and I have issues making it work in conjunction with my cell phone. These are recurring issues and I’m getting tired of calling to fix them. Other than that, I'm very satisfied. The people at Vivint are wonderful. Vivint is similar to the others in the market. Price-wise, they are not competitive compared to the other ones, but I’m okay with them.

The sales associate and the installation person did a great job...

Well we decided it was time to get our home covered with a security system and we decided to VIVINT! So far we love the system. The best part is we can keep track of our pets who comes to the door, packages dropped off! We should have done this sooner and we are going to save 15% on our homeowners insurance. If you would like any info on this system let me know. Awesome system!

I am very pleased with all the services you get with this security system, I paid half this much with very little amenities before I changed over to Vivint. Feeling safe in your home is key, when you're home or not.

The salesman was very professional. Took his time explaining what the company was all about and what they can do for the security of my home and family. The installer also a good professional. Explained what he was installing as well pointed out the most efficient spot for placement. Was very quick and diligent.

Fire alarm low battery. He was in and out in less than 15 min and was very friendly and knowledgeable.

Our Vivint service package includes 2 cameras and the shatterproof windows. I’m happy with my experience and would recommend them but there are other stuff that are out there, so I want to check them out too and see what’s up. Service is okay so far but my wife and I were talking about moving out to Comcast because of the price and the security that they’re offering.

Right from the beginning the representative just amazed us with not just a great service & personality but had us in awe with all the features the Vivint smart home had to offer. It was a great exciting experience. What a wonderful feeling to have peace of mind that we are safe in our homes.

The entire process with Vivint has been GREAT! From the first time the salesman showed up at my door (and left b/c I was on the phone) to when he showed back up and changed our lives. The salesman was very knowledgeable and patient with our questions. The sales method is very low key but effective. He helped us get into the system that works for our family. Once finalized, he explained that a Vivint tech would install the same evening. I was impressed! It took the tech minimal time and intrusion to our family and he was done. He then hung out with us showing us each feature and how to properly operate the system. He then had us do the tasks while he stood idly by directing if we needed help. The whole experience left a GREAT taste in our mouths and would recommend to anyone looking to take their homes to the next level!

The representative came to my home and explained very clearly about the services Vivint had to offer and following that conversation the technician arrived the same day and installed all the equipment and went through the how to operate security system with me from A to Z. It was a good experience. Thank you.

Installation - Very impressed with technicians. Explained every step. Very pleasant.

We signed up when Vivint was APX. We had a salesman come to our door when we just bought a new house, and we got on board. Everything with the sales rep was pleasant. We got good deals. We've been customers for so long. One of the techs, when we first built our new house, thought he could put one of the monitors and so he drilled a hole on the wall, but he wasn’t able to and left it like that. It was the most unpleasant. When we recently upgraded, the techs were a lot more knowledgeable than the first one we had. We actually just recently revamped the security system because there's been some burglaries in town. Right now, we have a camera in the backyard, the doorbell camera, and all the window breaks.

We've had great service from Vivint. We wanted basic security for the house and got the door sensors and the fire alarm. The installation team was real professional and so were the reps who came out one time to update the box. We were pleased with them. However, I had an incident when I was cooking something on the stove and I let the grease get too hot. The fire alarm in the hall that connects onto the kitchen went off but my home phone rang after a good while and it took a long time for them to call me about it.

We have a motion detector, camera, and panel from Vivint. We also had one door alarmed, and just a while ago, the alarm went off and it ended up calling the emergency services. There's something wrong with our panel, and I wanted someone to come out here and fix it. I don't need to be talking to a representative trying to get me to do something over the phone. Vivint was going to bill me for fixing their system that's not working. It's ridiculous. I even have it unplugged and am no longer using it.

Very good, very fast, very friendly, very efficient.

Alarm and video system - It's great with simple controls.

I called Vivint because my system did not work. Customer service walked me through it. My problem was resolved. I still had questions, so a representative came to my house and answered my questions. He welcomed me to call if I had any further questions or problems.

We used to have grandma in the house but now she’s not here with us anymore, so we got the Vivint camera and alarm system. The only time that I had trouble with is when we did an indoor Korean barbecue and the alarm went off. It’s good that they called us, but I don’t know how to turn that off. Nevertheless, I recommended them to some of my sisters.

Extremely satisfied. Courteous technicians and door to door salesman. Not pushy at all! Able to accommodate our hectic schedule. Very informative.

I have found Vivint staff, from install techs, to phone customer service reps, and everyone in between to be professional, helpful, and very accommodating to my needs. I highly recommend this company. They service two of my homes flawlessly.

Love the product, easy to use. Like the cell phone communication and wifi system vs only wifi or phone line systems. Can control from cell phone with ease. Love the doorbell camera and speaker system. Best system on the Market. Have recommended to Friends and Family.