Vivint Reviews

All is good with my system. I feel safe leaving my home for periods of time when gone on business trips. I like the cameras and the door bell. When I am across the country I can check the status of my home just by viewing around the home. Thank you.

The sales rep from Vivint was nice and the installation team installed the security system right then and there. I've had a few alarms but they're nothing serious. I'm teaching my granddaughter how to cook so there's a bit of smoke here and there. Vivint has been very fast at responding.

First week I had the Vivint security system, my next door neighbor decided to break in to my house while I was out of town. He couldn’t cut the wires for the Vivint system because it's on my cell phone. So my neighbors saw him and they called the cops. And I set the alarm off one time. By the time I got half way up the steps upstairs, the authorities were already at my door. It was an accident but the reps have always been polite about not getting mad at me for doing it. All in all, it's a good alarm system. I've turned down every other alarm system that’s come around and asked me about it. I tell them I'm happy with Vivint and I don't want to change it to anything else. I've talked to the reps in many different times and places and they're very polite. I've never had a good explanation of newer things that they had to offer so somebody's coming out to check my box on the wall and see if I need a different one.

I have a regular alarm and the motion sensor from Vivint. I have four outside doors and one outside window that are protected. I also have the bracelet for medical emergencies. I had trouble with that as it would all of a sudden go off without me touching it. In fact, the last time it went off, it was just sitting on the tabletop. I called Vivint and talked to them about that. They analyzed over the phone that it was defective and said they're replacing it for $60. It's probably in the mail right now on it's way to me.

About 2 & 1/2 years ago a young salesman came to the door and my wife made the mistake of answering it. The salesman was very, very aggressive about telling me more information regarding Vivint, the company he was selling alarm systems for. I was very hesitant about signing up with a security system for such a lengthy contract. Honestly, the contract length seemed absurd. However, after about an hour of going through the detail, he reassured both of us (on multiple occasions) that Vivint is a very flexible company and getting out of our contract would not be a problem at all. Still, on the fence, he even paid me $100 cash (Crazy) to sign up. The deal seemed too good to be true.

We've always had good experience with Vivint so far. Working with the sales rep was good. Plus, the installation team was great. We only had one problem with Vivint and that was with my sister. She went from her home into a retirement home so she had to end up paying for almost a whole year for something she wasn't using and it was the owners of the house who did not want when she sold it; that was really wrong. We did too, that they should've let her out of the contract because it was not generally specific to her that she went to another place and it's a place where she doesn't need to keep paying. Nevertheless, Vivint did a good job for us, and I would recommend them.

The one thing that sold me the most about Vivint was the doorbell video. At the time, my doorbell didn't work and they gave me another camera. I was very pleased with everybody. The installation team was very professional. The guys came in and told me what they were going to do. They did not leave a mess and the mess they did, they cleaned up. They showed me everything and how it worked at the very end. I knew the salesperson from a previous work and he was still just as kind, courteous and professional while he was explaining everything to me. He told me what the benefit was with what I was going to with Vivint. Sometimes we accidentally set the alarm off. I like the quick response of the alarm folks over the intercom to speak to whom they were actually talking to and that I do belong in the house.

I like the basic package that I got from Vivint. I like the camera, the smoke detector, and the features. We're somewhat satisfied with the service but my camera keeps going out even though everything is fine with my Internet. Also, I'm gonna call them as I need to find out how I can permanently delete all the photos on the phone because I don't wanna keep them. However, I don't think everybody should have been put into a five-year contract because if I move and I wanna take it with me, and they don't service out in that area, I still have to pay Vivint. That's one thing that they did wrong. A two or maybe three-year contract would have been good.

Vivint's service is wonderful and we're very happy with it. The sales rep was very knowledgeable and helpful with answering our questions and the installer thoroughly showed us how to use everything. However, the batteries for the door lock are getting low and they didn't tell us what kind of batteries they are. Other than that, it's been an excellent experience and we're very satisfied.

The first gentleman sent to our home didn't do a great job at installing our electronics. This time Steve ** did an Awesome job. He installed everything correctly. He patched up any holes left by the previous guy which I was very pleased about. Overall extremely happy with my results.

This is my second system. Had some difficulty moving system and have had a couple of tech glitches but overall still love the system and would recommend it to anyone. Need more help on phone lines. Wait is too long.

I thought Vivint was a good company until today. Today makes the third time I had to call and complain about low battery alerts on my system. They want to charge me to come out and replace batteries on a system that's just a year and a few months old. I had another alarm system in my house before so what they did was used my old system that's was in the house. Instead of them installing new stuff with the new system they used the old stuff to save them money and make you think you getting a deal. They refuse to come out and fix it for free. You would think since it was their fault for the installer not changing the battery when he put the new system they would make it good.

I was looking into other systems and Vivint's representative came and knocked on our door. I liked the presentation and I liked what we got. It's a great service so far. Everything works and I'll recommend it to my friends.

We had another home security service for years, but they never contacted us about updating anything and didn't seem concerned. We changed to Vivint, and the service costs a little more than what I paid for before with our previous service, but the security system has additional features, so it's good and I like it. It can be set remotely from our device or phone and we had the key fob, the fire detection, and the panel where we can get an alert on the monitor, even if there's a storm. However, I have to be very careful in the kitchen. I dropped a fork somewhere by the sensor, the alarm went off immediately, and then the Vivint guys alerted me. I heard them on the panel, which is neat. But there have been no false alarms, other than with those loud noises right by the sensor.

We had some robberies and burglaries down the road from us and I felt that it was time to have home security. A friend of mine had ADT and I compared prices before I signed up with Vivint, and I'm happy with Vivint. The sales rep who came out was real nice and professional as well as the installation team. Installation was done the same day and I got cameras and automated lock.

Several times I cannot get into the system due to technical upgrade or problem. The worst one was someone ring the door bell and I cannot talk to him. It takes too long to login even when I try to lock and armed the system.

For my security, I bought monitoring and wireless door sensors from Vivint. They are great and I am pleased with it. Their sales representatives are easy to contact, very professional, knowledgeable and courteous. We are very satisfied.

For many years that I've been with Vivint, they charged me $50. AT&T or ADT asked me if I want to switch to them 'cause it's less than Vivint. So, I told Vivint about it and they dropped the price to $10. They're good just like when my alarm went off and they already alert me. I'll recommend them to a friend.

On most experiences I have been on the phone with them for over one hour. They promise fixes, discounts, and prompt service which does not happen. I have been with the company for over three and a half years and I am currently a month to month customer after completing my thirty six month contract. Now after talking with two different departments they are refusing to let me cancel my account and after just getting off the phone with the billing department they have told me can't cancel my account either.

The house I moved into already had Vivint installed. We used the same stuff they had. It's been really good working with their sales rep. Everything’s been really professional. The technician they sent out to install some doorbell cameras was professional as well. I tripped the alarm by accident myself and they called real quick, so I know the system works. My brother and pretty much everyone I know has it.

My brother or my friend referred Vivint to me so I got their service package that included the security, the sensors, the thermostat and the doorbell video cam. The sales rep and I had great interaction and the installer was very efficient in his job. He spent a lot of time with me and then went through everything with me and answered all my questions even though I asked the same questions 45 different times. It was a great installation. My only feedback is the doorbell camera gets a bit sensitive to light. It would trigger if a car was driving by or if I had a visitor any time as the street light will come on. I had to change the sensitivity when the time changes. I did this two weeks ago and it's been working well since then.

We bought our system to help keep our special needs 5 year old safe. He was wandering in the middle of the night, and this Mom lived in absolute fear-until Vivint was installed! I can check on him from any room in the house, our dogs when we're gone, AND I KNOW he stays inside the house at night. I haven't slept this good at night since I became a Mom! Thanks, Vivint, you've saved my son's life and my sanity!

We like some safeguard for when we're not home and someone tries to break into our home or if we inadvertently leave the door unlocked. We got Vivint's security system and the installation team was very professional, courteous and personable. Everything has been great and I'm very pleased. Whenever the alarm sounds, the reps respond very quickly. Everything seemed to be handled properly each time.

The sales rep from Vivint was very polite. He knew what was he was talking about and was very good. I got a Vivint package and I'm 100% satisfied so far. It's very reasonably priced. The installation guy was polite too. I had a very good experience with Vivint and I recommended them to friends who got the packages as well.

We live out in the country and I go to work early in the morning and my wife is home by herself. The reps from Vivint came by and we said okay. The security system worked well 'til my electric went off and then nothing worked right. My wife's phone works fine but mine quit working with the system. It's not Vivint's fault, I just haven't sat down to try to figure out what's wrong. Other than that, it has been a pleasant experience.

We travel a lot and felt like having the smoke detector, window breaks and doorbell camera from Vivint was safer whenever we're gone. They have very friendly and helpful reps. We’ve only had a couple of incidents where they’ve had to call and it’s been a really good experience. The installer was really good and quick. I'm completely satisfied with the service so far. It helped save our house from burning down a couple of weeks after we had it installed. We had a malfunction with our stove and if it had not been for them calling me and calling the fire department, our house would’ve burned. We’re very thankful for it.

Somebody from Vivint came door to door and we got it. It works and we're happy with it. We have back and front door and then the smoke alarm. It's really good for what we got. The sales reps were very nice and the installation team was all good. They showed how to use the products but it was very hard to learn for me. I still don’t know how to do it with the internet. There was a problem sometime ago with the smoke alarm and hopefully it wasn’t disconnected. We unsigned it, they told me to wait, and then they sent a new one. Everyone I talked to and who came were super nice, so they're great.

I live alone, and pretty much keep an eye out for myself. I have Vivint's key fob, wrist band and neck pendant, smoke detector, and the glass break detector. I have sensors on my shop and shed, and I have the panel. I'm very much satisfied with the service, so far. Whenever I have a problem or when I goof up and set off the alarm accidentally, I call, and they're right on the ball. This happens often because I'm always out in the shed doing something, and when I lean over, I set it off on my wrist. Everything that I've dealt with has been excellent. I have no complaints whatsoever. I had a problem when I installed my new air conditioning unit the beginning of October, and I didn't know if it was my thermostat or my air conditioner. They were on the phone with me for 45 minutes, troubleshooting something that had to do with my electrical box, and were excellent. They told me what to look for, to call the air conditioning tech, and he came right out and fixed it.

Our subdivision is relatively safe but we wanna make sure we hear it if someone is trying to come in, especially because my husband has hearing aids and we're deep sleepers. Vivint's service has been excellent so far. The only thing is when we open the garage door, we can't hear the alarm system if we're not inside the house. Once, my son had called us and said that people were coming over because we left the alarm on. We stayed outside, opened the shed and forgot about it. Twice we had someone come to see if everything was fine. I wish there was a bell that would ring if we walk out of the house and open the shed door not realizing the alarm was on and that we have to come back inside and turn it off.

Love the system. Had a male and female team come the first night but they didn't let us know all that could be done. They just did what was on the order. The next day a specialist came out to do the smoke detectors and informed security holes and made recommendations. We really appreciated him going above and beyond. System has been great since.

I called Vivint on 9/20/16 and informed them of our moving and would not be able to take the system with us. Was instructed to send an email requesting disconnection of service which I did. The next month in October, they deducted 54.00. I again called and spoke with a accounts manager who stated they did not receive my email. I resent the original email and he gave his apologies and stated he would have the money credited back to my account. No problems right??? Not end of the saga... I looked at my checking account today (the day before Thanksgiving :/) and 108.22 was deducted by Vivint. Spoke to a accounts manager again by the name Andrew and he said he would try and help me to resolve this ongoing nightmare. Story to continue...

I'm not very satisfied with Vivint. At first it all seemed really good. Even our neighbors came over to have a look at it, and I talked to other friends too. Setting the thermostat was the most amazing thing. However, when I set it to sleep at night, the temperature drops to save gas. It took me a little while to realize this was happening so now I have to go back and reset everything. For weeks my dog always needed to go out at 1 o’clock in the morning, and I disengage the alarm to go out the back door to let the dog out and it resets the thermostat.

I used to have ADT and when I heard about Vivint and how they have more features, I went with Vivint. I got the doors, windows, smoke alarms, glass breaker and the video camera, and they're perfect. The installers explained everything to me and they were very good and helpful. It was a wonderful experience.

I see ALL these great reviews and just can't believe it. I've been dealing with a issue back/forth with calling having to wait about 20-25 minutes for someone to answer then having to be on the phone for over a hour to be still where I was 2 days; problem not solved. For the money you pay customer service should be way better than this but like most things it starts out GREAT until you're locked it then they're NOT trying to get your business, they have your business and that's unacceptable. I will be looking forward to getting another security company and the threat about having to pay penalty for breaking contract; what about VIVINT not holding up to their end?? Get ready for the fight because I'm going to challenge EVERY dollar.

Vivint's salesman screwed some stuff up at the beginning and he didn’t seem to understand what existing system was already in the house. I think he was disconnected from the actual technology but things got straightened out eventually. I also felt that I waited on hold a very long time when I called. The on-site service was excellent though. Their service tech has always been very good. Overall, I'm satisfied with Vivint. The technology seems to be pretty advanced.

We have the portable camera, carbon monoxide detector, and the doorbell feature included in our service package from Vivint. We needed these features for security, and if there’s ever any gas leaking, we would like to know. The sales reps at Vivint were responsive. When I call, they answer my questions. If there’s something that they don’t know, they would put me on hold and get someone else to help or get the information or they’ll call back. And then in calling back, they were prompt.

I've been with Vivint for about a year and a half. Included in my service package are sensors for three doors and some windows, a glass break, a smoke sensor, motion sensors, and a video camera. When I first got them, their people explained the service levels and everything in the packages. They also did a very good job in the installation. The service has been very good so far and we feel safer with having the house monitored. I have recommended Vivint to several and I think one of them picked up on their service.

We have a new pool and some kids so we figured we'd upgrade our home security system. With our previous provider, the equipment itself didn’t seem to be as high-tech as Vivint. When I reached out to Vivint, we came up with a package that I thought was fair. It was a little bit more than what I was paying but I thought it was equitable for what I was gonna get. I paid a good price for the equipment. So far, Vivint's service is good. We have no issues. They have a user-friendly technology so it is easy to use. The customer service is also good. The guy who installed the camera was very thoughtful about where to put the wiring.

Getting a hold of someone during the day is nearly impossible. I've been on hold for 20-30 mins for than once. After having the system for weeks I just found out that I need a permit to have the police come to my home. Yet no one can explain how to complete that task. I think the system is overpriced.

The salesman/installer was courteous and helpful. The installation of the equipment was quick and he was informative. But he did not have any signs for the yard and promised he would be by in a day or so with a yard sign. That was three weeks ago. We have not heard from him since.

Vivint's installation guy came within a couple of days after I talked with their rep and put the device quickly, gave me all the instructions and we ran through the program. He came when I expected him and everything ran well. In the service package that I availed, it included the sensors on all the doors and windows and a touchscreen control panel, which I like. It has also a smoke alarm and the key fob thing. I had a lot of these features before from another company but Vivint's system is more updated and involves wireless connection. The service has been great and I haven't had any false alarms. Everything went as advertised. I left it on for weeks and there hasn't been any problem with it, even when there was a bit of a power outage while I was gone. It never missed a beat. Vivint delivered on what they said and it's been without any kind of a hiccup at all. I'm happy with it.

I have the portable camera, flood sensor, carbon monoxide tester, and the smoke detector from Vivint. It would come in handy if something was to happen. Their service is excellent. Every time there’s a possible alarm that goes off, I get a phone call right away and an email. The sales rep was really good and helpful. He explained everything in detail. My wife usually phones him when we have an issue. The first installer was a little bit new. He didn’t really know 100% what he was doing and called another guy in the area and he came over and helped right away. Everything's been really good so far.

My package from Vivint includes a camera, all that door lock, door sensors, motion sensors, and glass break. I'm well pleased so far. My wife also likes the app that can turn things on. I would definitely recommend Vivint.

I had my alarm installed about 2 weeks ago. Everything was fine until I got a trouble signal about my sliding glass door. I had a service call today and the trouble was fixed. The technician was very thorough and polite. So far, I am very happy with Vivint.

I had Vivint for 3 years and had a great product and security. Recommended Vivint system to friends and family as we loved the home system. However, when we sold our home, we transferred the system to the new owner. Through the transfer process Vivint has been unwilling to help in the transfer of the system and now has decided without any notice to start charging me for a system I no longer use or own the home. Not only was the customer service unwilling to figure out how to fix the situation which I am here giving them more business, they want to charge me for the full contract to close account since "I am responsible" for account.

The neighborhood I live in is not what it used to be and there's drug traffic, stabbings and shootings around so I got a service package from Vivint which included a motion detector and alarm on the front, back and side doors. I was completely happy that the installer went over the system with me and didn't make a mess. It's a relief and I feel safe knowing I've got the alarm system especially that I live by myself now, and if anybody tries to break in I'm going to know it. I'm 100% happy with the service. When I had a low battery alarm going off, I called them about it and they satisfactorily answered my questions.

Vivint has been very good so far and I've been 100% satisfied. The sales rep as well as the service people that came to put the system in were real nice. They showed me the configuration that they wanted to put in and I added some to it and they explained all that to me too.

We got the regular package deal for the doors, windows, and garage from Vivint, and those features work all the time. They have an excellent sales representative and he was easy to contact. I also had no problems with the installers. I'm very happy and satisfied with Vivint's service and I'd recommend them to other people.

My service package from Vivint has cameras and glass break features. I'm satisfied with their service, but I didn't like that I'm not able to bulk delete all the saved video clips. It has to be deleted one at a time which is a little hectic especially when there's a bunch of them. Also, the installers didn't replace the batteries when the initial setup was done, so I had them replaced. Knowing that the system was old, they should've replaced them. The guy who came out to replace the battery told me that I had so many sensors that had a low battery. I also found out that a couple of my sensors on my office and den windows were not connected and secured. But, it has been taken care of already.

We were visited by a salesman who said that they were in our neighborhood for a one day promo that we would receive "FREE" equipment for displaying the Vivint sign as advertisement to others. After selecting our "free" equipment, he said that they would install within the next 2-3 business days. It was NEVER disclosed that we had there would be fees associated with this installation, activation or what the term of the contract were, etc. when discussing service - due to the fact that we have had negative experience with long term contracts we told him that we would sign for no longer than 2 years. He scrolled quickly thru the pages explaining them verbally and had us sign. (My mistake for believing the guy and not forcing him to allow me to read them before signing.) It took a few days for installation to complete and we never received the carbon monoxide sensor we were promised.

Vivint came to my home to install the system. The guy installed a smart thermostat. The technician didn't turn off any power to the HVAC system, just simply removed my old one and installed the new one. My home is a new construction and is less than 6 months old. A week later when I needed to use my heat, everything stopped working. I called Vivint and their tech over the phone stated I would need to contact my HVAC specialist cause it doesn't appear to be an issue with the thermostat.

We are extremely pleased with the system. It has made it so easy to set and disarm our system remotely in case we drove away forgetting to set it. Knowing the garage door is shut is seriously important, and now we can from anywhere. Absolutely love the system. It's so simple to use by my wife who shies away from technology, but loves this one. Thanks Vivint. Also, the installer "David" was one of the best I've dealt with for years.

We've been using Vivint for five years now. It provides the kind of security that I would like to have for my family and myself. There were false alarms but they were fairly fast in response, which is reassuring. They provided fast service, fast installation and they were cordial. Overall, Vivint is very satisfactory.

We've had Vivint for quite a few years and I haven't had any problems with it. I'm very satisfied. We've got the basic alarm system, the door openers and window sensors, and I haven't had anything falling off the walls.

We've had Vivint for many years and I'm not happy with it right now. The alarm would just go off out of the blue if we're not here. They will say that we may have a spider web out there, even though I've just cleaned it. I asked for them to send someone out and check that area. My husband is a police officer so he would also come home with another officer to make sure that nobody's in the home and there's nothing going on. But that's the only thing I'm upset about, I've been happy with everything else though I feel like since we're a long-time customer, we're not their priority right now and the customer service was not the same as it was in the beginning. But overall, we love the service, we really like the alarm a lot and we feel safe with it.

I became a customer of Vivint on 4/2013. I didn't have a clue my thermostat was faulty until a air conditioner problem in 7/2016. The condenser froze over. The air conditioner technician told me it was a thermostat issue and I needed to call Vivint. He explained although I had been turning off my air and heat it continued to run. I thought the increase in power bill was an increase from my power company.

Installation was great. Received text saying my check would not clear. Called my installer & he called billing. Still my check didn't clear. I called billing got someone who took 26 minutes to tell me nothing. Poor poor service. Don't you need my payment. Again my agent called again. Hope all is resolved. Your billing agent told me to go and check with my bank. Poor request... they have nothing to do with the problem.

We lived in Utah and the company that Vivint bought just started out at the time and we purchased it. Since we traveled a bit, we thought that Vivint security would be a safe way to go. Then six years ago, we moved back home in Pennsylvania and they also installed it here. The installer was very good. However, when he was drilling the little window by the door to put the system, it broke the window, but they fixed it. They're very capable people. If we had any questions, they always gave us the answer. My husband called not long ago because our motion detector needed a battery and he talked to somebody there. He was very pleased with his interactions with their reps. So far, we're very satisfied with their service and we've also recommended them to a friend.

My daughter had made some trouble and was running with some bad people. When I was at work, she brought people here in the home. She cut an alarm and they unlocked the door, but I couldn’t get off from work early enough. They broke in, destroyed my home and they’d taken a lot of valuables. So I called Vivint about the garage and the garage door. Also majority on my windows, I have glass break and motion detectors. And I’m looking for another home. If I get a bigger house, then I’m gonna want something more than just an overhead garage and the door if I want to be with Vivint for three more years.

We just recently got the doorbell camera, thinking this would be a great asset to us for when we are out of town. Well, the install took about 4 hours. The guy who was installing the new Vivint Sky and the doorbell camera, actually ended up somehow disconnecting my backdoor doorbell. Now it won't ring. We have had nothing but issues with the front door doorbell camera. We do not receive notifications in 'real time'. There have been times when people have rung the doorbell and it never registers, or when I am at work the doorbell rings on my app but I cannot answer it from my iPhone 6S. They say I have to be on a Wi-Fi system, but why I ask if I have a plan with Rogers and have internet access without going on my Wi-Fi system at work? Anyways, thought I would try going on the slow Wi-Fi at work and my app doesn't even work. I can't access my app at all.

Calling Vivint Customer Service Support is like pulling your teeth one by one until you bleed to death. My door didn't open this morning when I got home, call Vivint to see if they can help me. It took more than 20 minutes for someone to come on on the line. While I explain to them my situation the guy told me that he want to trouble shoot my system, I said "no this has happen more than 3 times and I noticed that my door lock is not working properly. We change the batteries every two weeks, I need my door lock to be replace".

I recently started living alone and was feeling uneasy, even though I have a dog and the neighborhood is ok. My brother got a quote from Vivint and liked his options so he got Vivint to install cameras and door alarms. I went over to his house during the installation and was very impressed by the speed, knowledge of the installer and the customer service both in person and on the phone. A few weeks later I had my own system installed and I feel more calm and most importantly safe in my home. I love how I can use the app to arm and disarm as well as see any activity, and that my brother has access through the app as well if needed. I will definitely be recommending this system to others!!

I needed some security and got Vivint's thermostat and their features for the doors. The installer was very nice, knew what he was doing and went about his business. Their reps have been good too. When I opened the door and the alarm didn't undo, they've called me back. They also answered all my questions. Overall, I'm satisfied.

I got Vivint because of the area that I live in and I've been satisfied with them. I don't want any other service. Competitors come in and try to win over my service but and I'm not interested because I'm content with Vivint. Everybody there is well-prepared, courteous, and informative. The installers were also very thorough. I've recommended Vivint to other people.

I used to have Vivint a long time ago then I quit and went to a different company. Then when they were going through the neighborhood, the salesman decided to stop. I was talking to him and I liked the plan so I changed over back to Vivint. He and the technician were very friendly, very useful and ready to help. They also programmed everything in my phone because I didn't know how to do this extra thing. They've been great and I feel like they both went out of their way for me. And whenever I had a question, I would call the salesman and he was very awesome.

I have the Vivint Alarm system for my residence and it is superb. I have IP cameras, Alexa, video door bell service and I love it. My house is like a futuristic version of itself. I have had ADT in the past, but I am much but happier with this service by Vivint. I would definitely recommend this company.

The reps at Vivint were knowledgeable, very friendly and helpful. I was having problems with my alarm going off and they came out, fixed that and turned it off so it wouldn’t come on until someone could get out to repair the system. The only thing I am dissatisfied with was that I saw an ad in the paper that said I could get an upgraded system, and I called and was told that I was not eligible because I already had a system. I wanted some of the newer things that go along with the newer system which my system is not able to do and provide.

I have the home security with my Vivint because my house has been robbed. The reps provided me with the information and the ones who came to originally put the system in my house were fabulous. It's very reassuring to have them at my home. One night, I had been locked out of my house so I had to climb through my window and right away, they popped over. They were very efficient and quick in responding. They also double checked to make sure I was okay in that incident.

We’ve had Vivint for a long time and we’re very happy with it. Their sales rep was very informative and answered all my questions, while the installers showed us how to use the system. If the alarm goes off, they’re right there to make sure we’re okay and they're there when we need them. The system has two volumes, one for the doorbell volume and then another one letting us know that the alarm’s on. Everybody has to make sure the bottom one is all the way up because the last time, somehow it got turned down. We can’t communicate with Vivint if the alarm goes off so they ended up sending a cop out to make sure we were okay.

I have not received any information regarding my camera system, in regards to having voice activation on cameras. This option was given to me when I was in the process of getting information from Vivint. I have not received any information from technician or even a call back regarding voice activation on my camera system. ADVISE.

Installation was unprofessional. System didn't work after repeated attempts. I requested a de-install and have not heard anything back from the company. Not impressed considering you are the MOST expensive option.

I just lost my husband and I'm now living by myself. I live in a nice area, but I was scared so I purchased Vivint security system. My interaction with their sales rep was absolutely great. He was really good and was very personable. He explained everything and he didn't try to push anything. Since I'm not computer savvy, he went through it a few times with me so I knew what I was doing. He made me feel at ease. Their installer was really good too. He also showed me how to do things, and it made me feel comfortable that I knew what I was doing. Overall, I love it and I'm really happy with it. It's an excellent product with excellent people that work for them. If I had another house, I'd put it into that house. Anybody that doesn't have it should get it. It makes me feel very comfortable, and everybody that needs one should get a peace of mind with this.

I had a local security company before but I wasn't satisfied with their service. I have Vivint solar panels and the company was security oriented. Vivint has a very good security product. It has an economical price and that's the reason I switched from my local provider to Vivint. The installers were punctual, efficient and good representatives of the company.

When I first started with them, they weren't Vivint yet. Their sales rep was easy to contact and friendly and the installation team was courteous and showed how to use the product. They explained the service when I got the product and explained when it was upgraded too. They came around the neighborhood to check on the service and how things are and everything has been fine. I'm very satisfied with their service and product and I've had good work relation with them. They are a professional group and take care of their customer. I have recommended them to many neighbors.

I haven't had my alarm system in for a month yet and I'm already beyond livid with these people! From the ones who place the orders and installs to the managers are EXTREMELY RUDE. They don't let you speak.They speak over you. They don't want to do their job correctly or at all! They bounce you around to incorrect departments just to get you off the line. They rush you. They have no customer service whatsoever! I spent over an hour on the phone with them trying to fix my problems that were done from day one and everything I was told the day I scheduled my installation was very INCORRECT. The last person who I spoke to was a so called MANAGER. He was rude, he was rushing me, also he didn't care about my feelings that the prior employees have caused.

Zero stars is my review- Alarm panel not responding: no notification from Vivint but I checked the app on my phone and it confirmed panel not responding (I had to go into app to discover this - no alert). I called customer service, spoke to 4 people including a supervisor only to be told the earliest they could get someone out is Wednesday!!! (Today is Monday.)

We had my daughter and my wife and my granddaughter staying with us. My son-in-law and I worked swing shifts. There were some nights when we weren’t there, so we went to Vivint and get the thermostat, the pad, Vivint Sky, and the mobile app. I’m very pleased with everything with the service, with the exception of the amount of time it takes to correct an issue.

I had Vivint in my old house and the sales guy then was amazing. He explained all the details and features. I left my security system and now I have some tenants living there who were willing to take over that service. However, there were some really bad experiences when I was moving my services. I did everything that was required but Vivint messed up the billing. They kept billing me instead of the tenants for two months. I had to phone so many times to fix this thing and I was very disappointed which it shouldn't be at that time because I did everything. We finally got that rectified but it was a very frustrating process. Customer service has a lot to improve on when it comes to proper billing especially when it's not the customer's fault when they mess up the system. The people there were even rude at points of time.

I bought from Vivint a service package that has sensors for front and back doors, and a smoke alarm. One time when we went out and came back, we couldn't turn the system off. It was programmed wrong. I was disgusted about it and we shut the system down. I managed to see the sales guy the next day and he came in and gave me a glass break sensor to take care of the problem. We located the motion sensor and reprogrammed it. Since then, there were no more problems. Everything was good and I'm very satisfied with the system.

My husband and I were leaving the country for five months out of the year so we got Vivint. Their service has been great. They've come a couple of times to adjust some things and other than that, they've been good. The installation was very quick. Everything is good with Vivint and I feel secure.

My house was built from the ground up so I had a local person do the alarm system at first. They were at the house before it was built. Something happened with them so I opted out and I went with APX, the company before Vivint, and then later on I just switched over to Vivint. I have one fire alarm that's in my basement, an alarm system on the doors, and the windows on the first floor only where I can open them up to a certain extent without them going off if I want to leave them up at night for air. If they get moved and go past that magnet, they'll go off.

During our discussion over the phone, the Vivint rep told me that he would take care of canceling my existing security system. He had me write out a letter, sign it, and date it. However, that didn't happen. Moreover, the street number was correct but the street name was incorrect. So, they had me with an address that was just a block over. The rep told me that he'll also take care of it but he didn't do that either.

I had ADT before but I've been wanting to get a system like what Vivint offers so I tried them. Their salesman was a real nice guy. We had the doorbell and driveway camera on top of our basic package. We got two of our vehicles broken into in front of our house so it would be nice to have cameras to go back to just in case. I also got the Space Monkey with it and the normal panel, the touch screen. If I do have issues, they call right away or answer the phone and answer all my questions or take care of any issue I have. It’s definitely on the higher end. Their installer was fast, efficient and courteous. He had me participate in where I want the cameras to be and how I wanted them, and he had me set them up. I definitely like my service so far. Overall, they have friendly staff and they give that feeling that they care about what they're doing. They're very patient and they don't try to rush anything.

I had an episode where I was by myself with two little grandchildren and I felt like the medical alert of Vivint would really help me. We also wanted the security of our house. We had a son living with us and since the system was a new thing, he forgot we turned the alarm on and it set off. One time, I also accidentally set it off when I pushed a button. But Vivint took care of it and I know it works. The sales rep and installation team were great. This is the first time I've ever had dealings with any kind of alarm system and so far, everything's turned out okay and if anything came up, it seemed like everybody was knowledgeable. I would refer them to anybody.

I have fire and police features included in my Vivint service package. The company is easy to contact. Their sales people and installers were knowledgeable. It's been a satisfactory experience though I wish they reduced the price a little bit.

Loyalty and asked if I could get some equipment upgrades if I renewed for a 3rd contract. He basically told me no; the best he could do is send a tech out to make sure my old equipment was functioning. The tech came and all I got was a new basic fire detector. So I went ahead and ended my service. Even after I sent them the requested written cancellation letter and it was received, I STILL continued to get money taken out of my banking account. Their excuse was they will keep taking monthly payments until the account is closed on their end. I feel like they stole my money. And, according to them, there is NOTHING I can do about it.

Vivint is a good system. Our service package includes a thermostat, camera, and I have the alert necklace. We needed these features since I'm an 86-year-old lady, and my daughter lives with me but she works. We had another alarm system but it wasn't very effective so we didn't use it. We then got Vivint. I liked the feature of being able to see who’s at the door when they ring the doorbell. However, we were supposed to have one month free but so far we haven't had one. The salesman called me and said the second month would be free but they charge me for it. The service has been really good. But sometimes, the alarm goes off. We have two dogs and they stay in the house and when we set the alarm, they'll be on the couch and they'll jump off and that'll trigger the alarm. Overall, we've been well pleased with the system.

We've always had the security features but whenever we went out of the house with the old system, we had to push codes and run up the front door. But with Vivint, all we do is push the button on the front door that has the little picture of a lock on it and the whole house locks. And when we come home, we just push the code in on the front door and everything unlocks. We don't have to run to the pad inside the house and shut it down. Even if they cut the wire and if we lose power, we're still up and running. I had some problems about one of the detectors’ batteries which was running out and kept going off and they took care of it. Our interaction with their sales rep was very good. He gave us his cell number so that we can call him directly if we had any problems. Also, their installation team were all perfect. So far, we've been satisfied.

A Vivint guy came to the door and said that they were doing an install in our neighborhood. I had been looking for a security system so it was the right time that he did. He was very knowledgeable and explained everything to me. I listened to what he had to say and I liked it. I have the doorbell where you can see the person when they ring it, an outdoor camera, and all the smoke detectors. They were real quick in installing the system and the installers were very nice. Then they went over everything with me and my husband and gave us a book and a phone number to call if we had questions. It's great and I'm very satisfied with the service so far.

We signed up with Vivint originally a few years ago when they came through my neighborhood and then my husband decided he didn’t need it for a while and he allowed them to disconnect, and then I determined that I did need it so I called them back. I didn’t have any difficulties when I went back. The installation guy was very personable and was working through the summer. We talked about where the best place is for certain things. He came in with the intention of doing one thing and then as he talked about the security, I added a couple of other things. He handled that for me and he called back to the office. I told him what I was interested in and he had the equipment that I needed. He went ahead and installed it and everything was good. It didn’t take him long. He took me through step by step, showed me what I needed to do to get it on my phone, and my security. It was an excellent experience.

Two years ago I was searching for an alarm service and found Vivint online. I was being harassed by someone and I wanted a system that would work in case it was knocked off the wall. We got an alarm system from them and they can call me on the alarm itself if it goes off. The sales representatives, customer service department, and the installation team have all been awesome. I don't have any complaints with them at all. I'm satisfied with the service but I'm not satisfied with the cost because it's $54 a month and to me, that's an awful lot. When this contract is up, I will probably switch to something else.

I got all of the bells and whistles from Vivint because I was using ADT before and it didn't seem like I was getting my money's worth. The sales rep was courteous and descriptive about what I was getting and also with the price. He even gave me a check for $200 which I could send in to help pay off the contract when I was still with ADT. He knew what he was talking about and he helped me out, too. He told me things I didn't know was even possible with the system. Every time I needed to get in touch with him or when I was first trying, I was answered. Also, the installer took his time and he explained everything he was doing. He was good to work with. It's a really nice system that's not just a security system but also turns the home into a smart home. I'm really enjoying it and I would rate it highly.

Vivint has the best technology, customer service, and fastest monitoring response of all alarm companies! Apparently there are not many others that would agree with my positive review. Here is my experience as to why I am completely satisfied with Vivint: Fortunate for me, I have never had to deal with the door to door salesmen because I researched what I wanted and contacted Vivint myself to strike a deal that I was comfortable with. The installers were very professional, knowledgeable and efficient. Well that was over 3 years ago, and now I just finished renewing with Vivint for another 3 years as they agreed to update my panel to Vivint Sky and add a door bell camera for a very reasonable sum. My monthly fees were even lowered by $20/month. Every time I contacted Vivint for support they were always very helpful and their equipment is top notch, leading edge.

We've had a robbery here a couple of times out of our vehicles in the driveway so we have four video cameras, the motion detector, the DVR and also the wireless service from Vivint. We can use our phones to arm and disarm it. They had a good sales rep and the first installation was fine. The only thing I haven't been satisfied with was when they came and installed the two extra cameras that we requested. I didn't like the way the guy installed them. He seemed to be in a big hurry and drilled extra holes in the wall that he didn't have to, having them with gray putty on a white wall. I'm still fazed with having to paint that room again. I thought that he would get through the attic but he went through the ease of the house. Besides that, I'm really satisfied with the service.

We selected a Vivint package that was available and what we thought was most important. We have a single plug that allows us to program one light for when on “away”. It's also plugged into the Nest. We traveled to Mexico a couple of years ago and had our furnace go out. We liked the idea of being able to monitor the environment at home. The doorbell cam and the notifications that I get when somebody is at the door are awesome.

Vivint has excellent customer service. They are very prompt and thorough, and it isn’t hard to use their product. I have a smoke detector and doorbell cameras included in my service package. The person who originally worked with me gave me some great deals. The only thing is when flyers came to my home after I signed up, I saw different promotions that they had, so I was disappointed that I didn’t get the maximum promotions that I could’ve gotten. The installation guy was very patient. He ended up being at my house for eight hours, which was very outstanding. He was hungry and everything else, but he didn’t complain. He’s very helpful, polite, and got the job done.

The voice of the machine panel really sucks. Depressing... scary and lol... First time to make this kind of comment. Anything you can do to change this voice? We have to turn it off. But everything is good except for that. Thank you.

I have Vivint's monitors on the window and the system works. Their sales reps were respectful and patient and I didn't have problems with their installers too. I will recommend Vivint because the whole row of us in our street have them.

Our package from Vivint included the doorbell and camera. Then I got another camera that I can move around. It's everything we wanted and overall, it's been great. Everybody's been really nice including the sales guy, Matt. The few times that we have set the alarm off by accident, Vivint's support center has called and checked on it and make sure everything's okay. I recommended Vivint to my son and he got it.

We have a small house and the security system we got from Vivint covered what we felt we needed. The service has been fine. When I had questions, I called and gotten an answer. The salesman explained everything very well. My husband had thought about getting a security system before, so we decided to get one on the spot. For the first few days, the Vivint sales team was easy to contact, but then when they left this area, I could not reach them anymore. I made one call and found out that they were no longer in the same state. The salesman traveled through the summer, and then when they were finished with certain neighborhoods, then they went back home.

For safety and security reasons, I have a door chime, a motion sensor, window sensors, etc. from Vivint and I've been very satisfied with the service. I'm glad I switched over from what I had to Vivint. I like the panel box - it's better than what I had. It's been an excellent experience with Vivint.

Outside of the install guy, this company has been nothing but a problem. Doorbell camera does not work at times, the phone app is down at times, the automated garage door is broken and needs to be replaced. I call customer service to tell them my garage door opener doesn't work and the app is sending me an alert every 20 min telling me so. They tell me the app will continue to send me alerts until the system is fixed. The rep on the phone ran some tests and said the garage unit would need to be replaced.

I had Vivint Security installed last week in my home. The security system itself is just fine. However the thermostat has not worked since it was stalled. Today is my 4th day without my AC working. Vivint is in no hurry to come out and replace the bad thermostat. I posted a negative comment on their facebook page and they removed the comment and never even contacted me. I have spent hours on the telephone trying to work this out. I finally did receive a nice good person this morning. However, I am told I still have to wait up to 72 hours to receive a phone call in order to schedule an appointment to have the equipment replaced.

I am extremely satisfied with the service that Vivint provides. A couple of months ago I called to inquire about an app and some other options, and they were knowledgeable and were easy to get in contact with. I've also moved my service from where I'm at now and all has been well.

Vivint's sales rep was very friendly. He shared a lot of good information and he convinced me to buy another service before my other service was up. So now, I'm paying for two services. I have the smoke detector, the doorbell camera, and the thermostat. And then there's a motion detector and then all the major doors have sensors and monitors on it.

We had a different alarm company years ago that Vivint bought out. We have the door sensors, window sensors, a fire alarm and a motion sensor. These features seemed to be the best to make us feel a little safer in our home or away from home. We've had wonderful service with their technicians. They've always been courteous, polite, very knowledgeable, and on time. However, we had a couple of false alarms which we were not happy with due to bad sensors but they were taken care of and their people are coming out tomorrow to check them. All in all, we're very satisfied with the service of Vivint and we've recommended them to our kids in California and they've got Vivint too.

The service package that we got from Vivint included monitoring 24 hours, smoke detector and sensors. There's also an app where I can go online and change the settings of the system, to arm or disarm it. We got these features to have somebody monitor our place because we're not home frequently. The service has been great and the sales rep that came was good and didn't over represent himself for nothing. There were not a lot of sensors that the installation team had to install. They only did an update of what our previous security company had provided like adding smoke detector. Overall, Vivint was very professional in their service. I've never had any issues with billings either.

I purchased an alarm system with a remote from Vivint. If it goes off then somebody calls us and a mail notifies the police. The installation was good. They put the system in two years ago and I didn't have any issues. Vivint has a good service and I would recommend them.

I have the doorbell camera, a couple of cameras inside, and window sensors included in my package for extra security, knowing who's coming to my door. In case of a burglary, all images stay up in the Cloud and I can access them through my cellphone. I'm very happy with the service. Very nice and knowledgeable staff. Vivint is a good company, however, they have a long wait time and I'm on hold forever. It's tough now if I call to add features. Also, I wish they would honor their referral program because I referred a friend of mine and I haven't seen my credit yet. It's been three or four months.

Poor product. I have been receiving email notifications that my backup battery is dangerously low for 3 days now. I called a couple of times and was assured that the system is connected to the main power source. I was told that I have to pay for a technician to come out that may have to pay for a new pack up battery. My issue is I only have the system for 144 days. I should not have to pay for faulty equipment. Will never recommend Vivint to anyone. I regret leaving ADT. I never had an issue in the 5 yrs with them.

We’re keeping Vivint because we can control the house from the gate, to the lights, and the thermostat. The sales rep that I talked to was cool. I only had one bad experience with a rep and already told somebody over at Vivint about it. When we were moving, I didn’t realize I had to take every part of the equipment with me. I had everything packed and didn’t have any screwdrivers and the guy was very impatient with me over the phone. On the otherhand, the installation team was great. Vivint worked with us. If I had false alarms, we get it over with and fix it. There was one time I had a problem at 3:00 in the morning and they helped me out.

The first salesman, from Vivint, who came to my door was being rude while the second salesman who came a year later had a better pitch, was very nice, polite, convincing and easy to contact after. He was very good at explaining what the system is all about as well. I got the service package that included the doorbell camera, motion detector in the basement, alarms for the two doors, garage door and garage camera, camera outside of the garage door next to the driveway, a flood detector in the basement, and a carbon monoxide or a smoke detector upstairs. We wanted a security system because there's a lot of break-ins in our area. We are in Hay Lakes and other people got broken in and their stuff stolen, especially out of the garage, with the bikes and quads.

Vivint has been accommodating and their service has been good. Their sales rep was a very nice guy and seemed to know his product. The gentleman who came to install it was also friendly and did a good job. He did the install in a timely manner. There were some things that he set up for us and told us how to use it. We were hoping to get the doorbell camera so if we were gone, we would be able to see who came to the front door but our house is old so our doorbell didn’t acclimate to what we wanted to put in. So we just got a camera facing our backyard and a camera facing our front yard and both are working out pretty well. We also have the motion detectors but sometimes we’ll get the notification that there’s a movement outside though we don’t see anything.

I will never suggest Vivint to anyone. I received the wrong panel, no exterior sign, no window stickers and when I called to get it all corrected I was on the phone for over an hour and then I was promised a call back the next day to schedule a time for the installation of the correct panel and the sign and never got a call. So dissatisfied.

Vivint surpassed expectations. Their salesman knocked on our door and I asked questions. The conversations and returned calls were great and he was there 100%. With the way the world is nowadays, our own service package includes the cameras, the glass breaks, motion detector and the panel outdoor cameras. The installation team was a little bit delayed in arriving but they did the job and stayed as later than needed to get it done. It's been a good experience so far and I'm 100% satisfied. I highly recommend the sales rep, installation team, and the service.

A sales rep with some guys came in our area as APX and went around door-to-door and got whatever business they could. There weren't any problems and the sales rep left me his business card and I called him sometime later but he was no longer with them. The technician came and we looked around and surveyed what was necessary. We also didn't have any problems with installation. They knew what they were gonna do, where they were going, and they went ahead and did it. So, I was with Vivint when they were still APX. We got external door alarms, smoke alarm, glass breaker, and a couple of window sensors. The service has been fine and everything works as it should do. It's a very good service and everybody's been nice when I speak to them.

I've got sensors for the front door, back door, and door going into the garage. We've got four windows that we can open and there's a sensor on each one of those. All the rest of them are the old original windows. And then, we've got motion detection through the house and on top of that, thermostat. It took them four times to set. And the first three times, they got it set. It was on heat when it should have been on cold. And it had the fan running constant just to try to cool it off, because we had it set on 70 and it was 78. So it was constantly running there for like a day and a half. We called them back the night they put it in, but they didn't get it set.

We love our new security system. Everything works wonderful besides for the space monkey. I don't know why you guys offer it. It has slowed our WiFi down so much, no point in having it. We unplugged it and our WiFi has been working so much better now. But other the space monkey, we love the system.

Our Vivint service package includes cameras for the doors, an alarm for smoke and breaking glass. The sales rep was friendly and the installer was great. Other than that, it's been a mess. It doesn't seem like the technology can keep up because our phones continually go down. We've been locked out of the house. As it stands now, our front door lock doesn't even work manually and it was supposed to work where we could lock and unlock the door from our phones. They've been out here twice and nothing has even been resolved. Nobody has an answer as to why I have this and if I had to do it all over again, I wouldn't do it.

We have a business that needed to be armed when I was there, so we purchased Vivint's standard alarm system. Everything has been fine. I really haven't had any issues. It's very helpful and satisfying and definitely what we need.

I got more or less every feature in the home security service package that Vivint offered, in order to have peace of mind and to know that there's always someone there to reach out to me. I haven't adapted the security system to my cellphone yet. So far, the service has been excellent and it's been very productive overall with Vivint.

Vivint came to my door and I purchased the wireless system from them. It went fine with their sales reps and I've no problems with the service but I wish they would identify their numbers. When I have an alarm go off, they call and sometimes I don't answer 800 numbers. I'm just glad I did answer at the time there was a false alarm.

Feel more secure than I ever have. The gentlemen that installed it was awesome. Explained everything to my understanding. I live alone and sleep a lot better knowing all areas are covered. I have recommended to several friends. My daughter is the one who got me signed up.

This is the worst experience with a company. Technicians come out and nothing is ever solved. My last option is to cancel my service. I pay 59.99 a month, and was told I cannot cancel, but I can downgrade because I am under contract. I have to pay $99 in order to downgrade. It's sad they make me pay a fee, but charge me every month for services that don't work. I will never recommend them again.

The Vivint sales rep was a wonderful guy. He was very knowledgeable of the product and tried to get as much information to me as possible. The installer was great and was really adamant about making sure that I understood everything that was going on with the system and how to operate it. His personality was very engaging and I felt comfortable with him. I give him two thumbs up. He stayed for a while and had a problem with something but one of the managers came out and assisted with everything.

We've had Vivint for four years now. I have security service on all my windows, doors, and we have a panic button for my mother-in-law. We've had two service providers before, one of which was ADT, whom we weren't satisfied with. And my sister also had Vivint, and it was neat. As far as service and knowledge of the equipment go, they have to be top-of the-line. I would recommend them.

One of Vivint's sales representatives came by the house and I ended up getting the service with three cameras, a smoke detector, carbon monoxide, window and door sensors and garage motion sensor. Everything was awesome.

At first, I didn't know what kind of company Vivint was and then I realized it was a home security system. Then someone came to my door and was selling the product. They were very knowledgeable and answered everything. I was happy with the experience.

We have Vivint's service package for our front and back door and a motion detector. We started traveling a little more than what we used to and crime has gotten a little bit worse in our little corner of the world so we thought it was a good idea. We love Vivint. The sales rep was a real good guy. He explained everything. The installation team did a good job. They came in and even cleaned up their mess. The one time that we had to use it, I had setup a big bomb in the house and the smoke detector went off. Vivint is awesome.

I have a two-storied house and by the time someone gets to the door, they're already gone and the camera alerts me within so many distances of the door, so I am able to see who’s there to determine whether or not I want to get down to answer it. Then Vivint came out in our neighborhood this recent time. The sales representative was very professional, friendly, and explained everything that I needed to know. There was no hidden agenda. I told him that I wouldn’t get it unless he could put me into a three-year contract versus a four and he worked it out. However, when I called up the contract is showing four, but I have three on the paper that he gave me that I signed.

I have cameras and an alarm from Vivint security system. However, my cameras don't work half of the time. Except around the house, they'll go off because they say that something's wrong with our sensors. But when I try to check it out, I can't find anything wrong with it. I don't like my experience with Vivint.

I used to be with ADT. They weren't as efficient as I thought they could be. I switched to Vivint and I'm satisfied with their service. My package included a smoke alarm, an entrance alarm, and fire alarm. I also got one of those alarm tags that one can hang around their neck. The sales rep was a nice guy. The installation team did a good job, too. They were reasonably quick, they didn't make any mess, just did what they had to do, and got on with it.

I've been pleased with their response time when we had the alarms go off, and it's all been handled very well. My only complaint is the signs on the back of the house and in the front yard are both worn out. You can't read the lettering on them anymore.

One star is too many! I've had a Vivint alarm system for over 2 years now and I wish I had never had it installed. A waste of my money. When it was first installed the motion sensors were triggered by our dogs. Those were replaced with glass break sensors and those got triggered also. One of those times a patrol just left a service report. Nothing filled out, no date or time. Just written "Please call Vivint". Was charged for it but was able to get this one reversed. The last straw was when the alarm system was set by my husband in the morning when he left, he leaves very early. I opened the door to let out our dogs and triggered the alarm. By the time I was able to shut it off the company had sent an alert.

My daughter had Vivint and liked them, so I used them as well. Talking to their sales rep was good, but I've had some issues with the equipment. I just got my door camera back last week. It didn't work for two or three months. Getting a hold of somebody on the phone is hard when I wanna talk to somebody. They could've called sooner to check how the system's working. I'm not one to wait. I appreciate they called now but when I first got it is when I found out about bugs in the device. We had to have a new router, too. My Wi-Fi was drained because we didn't have enough power from the solar energy that we have through Vivint as well.

I live alone and I needed more security. There are a few people in my neighborhood that have Vivint and I know people who work for them. I got their security, thermostat and their sign that's posted outside the house. Vivint seems to be a good company to do business with and I'm completely satisfied with them.

We've heard good things about Vivint, and it was a really good deal.So I got their doorbell camera and Vivint replaced my thermostats with the two panels so that I can adjust those, then I have one central security panel and the press key lock at the front door. I can adjust the temperature, lock the door and do all that from my phone. I originally had a camera in the front living room, then I had a sales rep come and change the camera to the doorbell. She was extremely helpful and friendly. The installation team was there the same day as the salesperson, but the system was all hooked up by the time I got home. And then, when the lady came back, she installed everything herself and was there on time. She was really sweet. I was late but she waited, walked me through everything, and fixed everything that was wrong with it. Vivint has been excellent.

I first heard about Vivint through neighbors. I didn’t really know much about Vivint. There was a customer sales representative that was coming through our neighborhood and it was in conjunction with a promotion. So we invited him in and we talked about the service. We like what Vivint had to offer so we decided to become a client. The sales representative was very professional, helpful and courteous and that’s how it was with every person who’s worked with Vivint so far. Our package has the security cameras, the doorbell camera, the smoke alarm monitors and the sensors. The promotion was where you subscribe and you can get an upgrade with the equipment. There was a $2,000 voucher. You could sign on and add certain features. Compared to our previous service, Vivint's was much better and there were features that we liked. I have recommended them to friends.

We have panel, a smoke detector, and fire detector downstairs. I have a subsidiary panel in the bedroom upstairs, so I'll be able to reset it if something happened. Originally, everything went pretty well. But we ended up with a couple of problems later on. And then, we had a fellow come in that really didn't seem to know what he was doing and he came back a couple of times to work on it.

My installer was very courteous and seemed very knowledgeable. He even helped me get some extra sensors for free. However, 1 day after install my doorbell stopped working. I work full time and they initially could only find a day more than 2 weeks later that would work for an appointment to check it out. A few days later, their scheduling department called and got my new tech appointment moved up to a reasonable time. Once again a very nice and knowledgeable tech came out but stated he was unable to fix anything and that I needed to have an electrician come out to put in a new doorbell transformer. Vivint was generous and gave me a check for more than enough money to cover the cost, but it was another couple weeks before I could get an electrician out. Once I had the new doorbell transformer, I called again for another Vivint appointment to have the tech come fix my doorbell and doorbell camera.

I'm pleased with the service thus far. A little disappointed that the doorbell camera malfunctioned shortly after it was installed but the tech will replace it as soon as I return to FL. He's very helpful and professional. I did recommend this service to my colleague who also signed up.

I have Vivint in both my residential and business location. My residential has the inside camera, a doorbell camera, and sensors on the doors. Then I have the alarm at my shop. The installers performed actively when they did the installation. Overall, everything with Vivint has been great and I'm able to see everything on my phone.

We got Vivint's basic package without any extras. Their installation team was great. The guy was very knowledgeable, helpful, and polite. He is someone that I wouldn't mind having back out to my house again to help us.

Vivint's service is outstanding. I had an alarm system before and the Vivint rep explained to me that if they were to cut my phone line that it would cut off my alarm also. Now, I have a box that's not hooked to a phone line, so they can talk to me directly and if my phone line was cut, it's not going to interfere with my alarm security. All my windows and doors are covered with a sensor and I have four motion detector sensors.

So far we are very pleased with the system. One note in the morning, when we are disarming the auto system we sometime get a warning that the system says that a device may not be connected. But then we can enter our code and disarm. Is this normal?

I am dissatisfied with Vivint. They told me that I was supposed to get the doorbell and the whole setup for $40 but the guy that they had come in said, "Oh, no. That's not part of the package." I had to pay extra money to get that installed. We just needed a doorbell because our door is downstairs to get into our office. We didn't really need the camera but they said that it all came included in the package. That's very misleading. I have called to put a complaint in and they said that somebody's gonna call me back but nobody's called me back ever. Their customer service sucks. Every time I call down there, I can't get anything done. It was a complete waste of my time. It pissed me off but I don't have time to go and change things up. I'm also into customer service business and they really have a serious problem.

The sales person at Vivint came by, and we started talking. Then, we decided to have it installed and they installed it on the same day. We have doorbell set with the camera, motion sensors and outlet that we can turn on and off from our phones. The installation guy was efficient. We went through him a couple of times and then he left a number if we had any questions. I placed a call back to them because I was thinking about pricing out adding a couple cameras to the system. But I never actually got a call back from them. They seem knowledgeable when I spoke with them and they explained their service levels too. We like the system and we like the service.

We live in a new neighborhood, we didn't know what to expect and my wife is a coward. We also take off for a few days, go ride somewhere, load the motorcycle on the truck and sometimes we're gone for as long as one month. We got Vivint and our service package includes the sensors for the front door, back door and breaking glass as well as the back up supply, intrusion, emergency distress, medical, perimeter doors and perimeter windows. The sales rep was a nice guy. He came in, explained stuff and hung around until the installers got here.

We have had our Vivint for 2 weeks or so now. We like it but wish it was more reliable. In just the few weeks, we have had over 8 times when the app on our phones was down and therefore unusable. In addition, we have some of the best internet around this area, but still have many issues loading the cameras (live or recorded). We do live in a rural area so there may be better internet in town. The couple times we accidentally set off alarm, the monitoring folks called and were very helpful. The install technician was nice, informative and efficient.

I am very happy with my security system and outdoor cameras. We are completely secure now and I can see live video at any time from my iphone, with full view of my property. I had in the past, 2 ring.com doorbell cameras and experienced 5-10 sec delays on the motion detection cameras taking video. That often did not catch a person in full view, or a car approaching the garage. I now get full view and videos with little to no delay. Great overall system.