Vivint Reviews

When the ADT man stopped by, he had ID and was in a vehicle. I mentioned that to him, and he replied that everyone does it differently. He kept pushing the issue of it only being a few dollars more a month. The more I said "That's OK; I'm not interested," the more aggressive he got. Finally, I started cussing and threatened to open fire if he didn't leave my property. He caught a attitude and said, "Fine, then." and turned around and left walking. I decided to do some research on this company, and I have not seen anything good on them yet. Glad I didn't decide to sign up.

I had no intention of getting APA services. The whole thing seemed pretty bogus and hokey to me. And there is no way someone's going to walk up to my door with no proper ID and sell me something to "protect" my home; but obviously, the town police could care less! Buyer beware I guess!

About 1 month later, APX called and a technician came and installed the smoke detector. Again, fast, courteous and clean. All systems have worked perfectly for a year now. Terrific service and customer support. I do not know what happened to all that have had problems but may I suggest that they call and speak with a customer service rep and explain (not yell) their specific problem and ask for assistance from APX.

He talked all this trash about Brinks Home Security System and other ones too. He didn't make that much eye contact and also talked about one of the people across the street having a stroke not too long ago. It made me realize, is he the real deal or a scam artist? So my father let him in, but I didn't want the guy in my house. We all sat down and he was very jumpy. He even showed houses that were signed up for the company and the tech people would be coming to all of the houses that night. So as he was talking to us, I got a fresh plastic cup and filled it with water and handed it to him for fingerprints just in case my house gets robbed in the near future. He took a sip and left it.

We all finished talking and to me it just seemed too good to be true. Plus I watch all these shows about people robbing houses. I learned about systems from it and I would correct this guy and ask him other questions, making him more jumpy. He asked for both of our information, but no social security. Then he called someone with some of my father's info. The guy then left about 3 minutes later, telling us later that night tech people will be at our house putting in a system. We didn't sign any paperwork for a system to be put in. The guy was so jumpy he left his phone and some paperwork in my house. I ran outside to tell him his stuff was in my house.

Well my father was not going to sign something without reading the paperwork, so he read it once the guy left. It had that we paid nothing for all of the equipment, which seemed good. But down further it said we have to pay $1,949.61 to start the service which will be for 39 months. I came online the next day and read up about the company and saw bad things about them. So I decided to call the police and they told me that they have a permit to go around so they can't do anything about it. If you see them in your town, tell everyone to turn them away. I knew it was a scam, but we wanted to see and hear more about it just in case someone got robbed in our area.

I even argued with my phone company, until they told me it was the alarm system that was messing the service. We set up the alarm and door sensors failed to work. We had a toast slice trapped on the toaster, the whole house on smoke. The smoke detector from APX never got activated. We had to unplug the toaster. A nice technician from APX came to fix the problem, only to work for 5 days, and APX Alarm didn't care. The only thing they said (All representatives) is that you cannot cancel, the only thing you can do is to pay the term of the contract or transfer the service to someone else (WHAT???).

I will never recommend this company, not even to my worst enemy. One of the representatives made fun of me... terrible customer care (if any). Now they sent this account to a collection agency, telling me they are going to sue me, and damage my good credit record. APX checks your credit records before they knock on your doors. APX Alarm definitely uses shady business practices. How can I pay for a useless service and a toy like equipment? The APX technician told me that the doors sensors failed to work because the rainy weather, they got wet (????). What kind of security Company is APX Alarm System? Dana ** told me that the papers I signed were only my AUTHORIZATION TO INSTALL the equipment, distracting me by making me personal questions and my stupidity for not getting my reading glasses and TRUSTING A LACK OF INTEGRITY PERSON.

So on 10-19-08, I called APX and talked to Marcello. I told him that I wanted to cancel the service. He said, the only way I could do that is if I sold the alarm system to someone else or pay APX $2,000 and some dollars for it. I could not believe it! If I had known this fact, I would have never accepted the alarm system from APX. Marcello actually chuckled a little when I explained to him of how convincing the salesperson was that day. Although he did offer me a somewhat alternative as to relieving me of payments for 3 months, however the contract would be extended another 3 months. He mailed me an addendum to sign, which I have not yet got around to signing, as I wanted to contact Consumer Affairs before doing so.

I am a single parent of three and this is a revolving charge on my credit card. I can't afford this at this time let alone $2,000 dollars to pay it off. Is there anything that I can do to send this back somehow? It is in perfect condition, as it has never been used. Is it too late because this was done over 6 months ago? I have been so busy and have not had time to address this issue. I feel like I've been scammed. I would appreciate any advice that you have to offer regarding this.

I went ahead with choosing the most basic, cheap alarm system. Then, after two young men (who arrived out of nowhere and were waiting outside) started drilling the window molding and carving holes in the kitchen, the salesman told me that they need a checking account for payment and they don't accept anything else. I told the man that I have no checking account. I have absolutely nothing but a US Federal Savings account. He said, "I think that will be fine", without looking into it or verifying. I told him again that I was uncomfortable making direct payments that way anyway, but he insisted that everything would be fine. I decided I would go for it.

However, I get all my statements online, and had no idea what my routing # was. He told me "just to try and think of it". He basically suggested that I enter my account # and then call them and change it when I know the routing #. He would not accept my word that I would call with the right number, insisted that I just enter a baloney, impartial number. I signed the contract with my name, the date, etc. and he left. Then next business day I called APX and told them I needed to update my account #, and I explained that the salesman told me it was okay to give them the wrong # and call it in later.

The man on the phone was confused about that story and then told me that the payment appeared to have already gone through. I told him that there was no way that was possible, as I never gave them my routing number. He just told me, "Well, it worked, so don't worry! " Again, I was baffled, and he refused to change anything about the account info. The next billing period, I still hadn't seen any payments posted from my account, so I called them again, worried. They said that there was an error processing my account. I gave them the routing # and verified the account #. I also explained that I already called and tried to take care of this and was assured everything was okay. The man assured me that "these things happen" and he saw that I had called before. He entered the routing # I supplied from US Federal and said I had to pay a late fee for the missed payment. That seemed unfair, especially because the error was not on my end!

Anyway, the next billing cycle came and again, no payment posted. This time, however, a letter from APX Alarm came to my home - not in my name, though, in my DAD'S name!! I called them immediately and told them my dad was my first emergency contact, but NOT on the contract. He put me on hold and looked into it. When he came back, he told me that I didn't qualify for the alarm contract because of my credit. I told him that he cannot simply make my dad, the emergency contact, responsible for the alarm contract because I didn't qualify. No one ever even told me this was subject to a credit pull. The man went on to say it was no big deal, that my dad's name "HAD" to be on there as the primary contract holder because he owned the home.

I told them that this was exactly what my concern was at the get-go, and that I was told that the contract followed the tenant, not the owner. The man on the phone told me not to worry - but I am worried! Then he said, "Since you and your father both signed the contract..." I stopped DEAD in my tracks. I corrected him. My dad has 100% nothing to do with the contract at all. He said that was not the case, that the contract was signed by both parties. We went back and forth, and I asked him how that was possible if my dad wasn't there at all!

My dad actually chided me afterwards for being such a sucker, and said he wished he could have been there to kick them off my lawn! The man had no answer for why my dad's name - "AND SIGNATURE" - were on the contract. The only way they got my dad's name was from the emergency contacts I gave them - my dad (Gerald **), my best friend Rose, and my boyfriend's name were all given. I was so angry and I felt ripped off, taken advantage of, and I was scared, too, because this all seemed scary to me.

I looked at the pink slip that was given to me in my folder of documents the day they left. I was horrified to see that below my name and my signature, the name "Gerald **" was written by the salesman, and below that was a squiggle that was supposed to be my dad's signature. My dad never signed that, and I am 100% certain that the salesman forged my dad's name behind my back after I handed him the form, knowing that his name had to be on there. I don't know what to do - HELP! I don't know if this is a small-court issue, or if I should take this up with the BBB. I am very angry and I feel manipulated and taken advantage of - my dad too!

My dad had nothing to do with this but they pulled a slippery move on me, pulling my name right off the service contract and replacing it was my dad's name, a person who did not sign any contract with them. HELP! I am missing sleep over this and am helpless! My coworkers think I should taken them to court and my law student friends think I should sue! I just want out of this fraudulent contract with this unethical company! Now I realize the reason my payments won't work is because the contract and the bank info need to be in the same name - my dad's! My dad is being hounded for payment, they absolutely refuse to accept MY payment, and they forged my dad's name on the contract, right below where I signed! I want out! I feel helpless and frankly, screwed!!

We called one week later after having a false alarm in our home, they were unresponsive to help us. After 3 false alarms and the Police coming to our house we asked for the alarm to be taken out. They informed us that they would not unless we paid the entire 5 year contract out. I then called a supervisor and they said the same thing that they would not cancel the contract. I demanded to speak to the salesman who lied to us, they said they would have him call us. We have not heard form him. I want to know what legal action I can take against this company.