Vivint Reviews

Mr Ryne ** was great. He didn’t pressure me. He let think about it. He’s great. On my review gave him a 4. He should get a ten. My account name is Gladys **. Thank you. David ** did my installation. Love him too.

Installer and Vendor were very professional and clear with everything that chose by us. Great service and dedication to their work. Determine to please and meet our expectations. Happy with what was presented to us. There was nothing hidden when it was time to make our decision to purchase the system.

Talking to the service department, I was told that Vivint want to make me happy. I was told that once I got the problem with my panel fixed and running that he would update my panel without me having to sign an extension. No one has called me now in months. This is an occurring thing, in fact someone was working the neighborhood stopped and asked me if I wanted to update my equipment. I explained to her what I was promised and she said she would have to check and come back in two days at noon. Again no one showed, I feel like because of no extending my contract that there was no benefit to her so she did not come back. Not trying to be rude here but it seem like Vivint makes a lot of promises and few deliveries. I am thinking of switching to AT&T.

Customer since early 2000; Courteous technicians with professionalism; rates are reasonable; upgraded my sky panel with doorbell camera last July after front door was kicked in; got a contract that I’m satisfied with competition. Don’t come close to their rates. Almost a year since doorbell camera installation with no malfunctions.

I was really happy with service and equipment the first time I signed up. The second time hasn't been as easy, as a loyal customer I felt disregarded, signing up, equipment is not working and hasn't been for months. Vivint to my knowledge has not contacted me. I am not happy with the equipment.

I was shocked when told I was responsible for replacing batteries in my alarm sensors that you don't cover that service to maintain your own equipment at a service charge of $60. Also, as a current customer since 2010 I cannot get security cameras without a high cost and never privileged to any of specials offered because I'm an existing customer. Your contracts are forcibly too many years and you have a huge disconnecting fee.

I have been a loyal customer for almost 5 years. I loved my Vivint equipment. I wanted to transfer my equipment to my new house in North Dakota. I called your customer support and they set me up for my new house with all new equipment. Then the scheduling people wouldn't find anyone to get my equipment installed. The lady from vivint moving I talked to she said she could guarantee me to get everything installed. Then the scheduling department would bring anyone in to get the equipment installed due to nobody in the area. I went to Brinks instead. I would gladly go back to vivint if they wanted to pay to get me out of my contract but I doubt Vivint would. They couldn't even get my equipment installed. I would even pay for all new equipment and a new contract if they could take care of my contract through brinks.

the customer service rep. went the extra mile to ensure my satisfaction. He took the time to go over every detail about the upgrade and verified that what I was supposed to get was what I received in the upgrade package. I also rec'd a decent loyalty discount.

I was already thinking about buying some cheap stand-alone smoke detectors for my new home, and a Vivint salesman rang my old doorbell. After a few hours of presentations and haggling, he walked away with a sale, and I ended up with a smart hub, smoke detectors, a smart doorbell, glass breaks, flood, and door contacts. All for less than $65/month. I'm definitely going to recommend Vivint to my friends and family. They installed it same day, which was just me getting lucky they had an installer in the neighborhood. So far so good. I'll check back in 6 months for an update, as I have yet to have to call them for anything. Customer service spoke English as first language.

I received several "warning "Bleeps" over a week indicating I had anything from low batteries on my "back door" to low batteries on my "Panic Button". After working with 3 different female reps over a week I made a final call to cancel your service. The young lady I got on this call was very knowledgeable and helped me correct all problems. You need to give all your reps more info to work with and if you can find the young lady I worked with on the last call she needs a "fat" raise!!!

From the initial sale and installation of the security system, I have had very pleasant discussions with all of the personnel. Customer service and tech support have helped me customize how it works. This has given me ease of mind when I leave my home and when I return. Shortly after I had mine installed I found out a police chief friend had a Vivint security system installed at their home.

Multiple times I have talked to someone about getting a new fire detector sent over. I’m tired of being on the phone with you guys and nothing ever happens. I was suppose to get an updated fire detector twice! And it never got here. I don’t have time to be on the phone with you all the time. Shit is annoying. Can’t do nothing right.

Had to pull the doorbell with a ring one as yours never worked. Got tired of dealing with it. Looking to cancel all services when I have time to deal with it. Had next level come out and still could not figure it out.

Our family has been happy with our service from Vivint and the peace of mind we have knowing our home and family are protected. Vivint customer service staff are always helpful and professional. The app is very easy to use and we can control different parts of our system from anywhere.

Erick, a very polite gentleman very respectful explain everything to know answer every single question that we ask very good answers. We knew he was good for the job. Also clean up after himself. Thank you for sending us a good Tech.

The saleswoman and installers were great!!! I’m looking forward to my house being protected and with great value. I have recommended this serotonin multiple friends and family members already. I will be adding more equipment in the coming months as well because of the great deal I’m already getting.

I recommend the technicians to ask if shoes should be removed or wear shoe covers before entering home. They ask me to write 40 words but this is all I have to say at this time. The quality is not as clear at night from what we were shown when the salesman came out.

Sales Rep was friendly, helpful and informative. Tech was thorough and explained all aspects of system to enable us to get everything out of our purchase. Excited to join Vivint, enjoy this great technology and have the peace of mind with a safe home.

Sales and Technicians were friendly, informative and efficient both technically and on the business side. Great value in terms of sensors, cameras, door locks and overall security and application use. The cameras work well and addition of extra users is convenient.

1st looks like a nice product. Timing was awful. 930pm started taking to door knocker. Install started at 11pm lasted until 130am. Unacceptable as far as I'm concerned. And the 90 a month for monitoring is high. We will see in the 3 days how it goes.

We've been a Vivint customer for years. We were such supporters. We even came out on the news giving testimony on how wonderful the system was. One of the biggest pros was Space Monkey. We have since lost all our family videos because they discontinued the service and won't allow us to gain access to our photos/videos that we thought were on the actual hardware as well as the cloud. Devastated that they won't find a solution.

Each time that we have had a problem with our alarm going off or offline Vivint has always been there right on time to make sure that we were taken care of in appropriate time matter. We love our alarm system and the people at Vivint.

I was very pleased with the Sales Representative and the installers of our security system. They were very professional and answered all of our questions. We would definitely recommend these services to family, friends or neighbors. Very nice and friendly staff.

Allen did a great job and remedied an ongoing problem. He replaced all wired sensors and linked it all to the smart panel. He had to do more work than what the order would have normally required and he did it very willingly to ensure complete satisfaction.

I especially appreciate the kind consideration I received from Vivint when I was newly retired and had to adjust to a server reduction in my financial budget. I am enjoying the cameras and I feel much safer in my house. I highly recommend Vivint home security. H.

We have outstanding service from Vivint. We first received service from Vivint in June of 2011 in NJ. In 2014, due to job relocation we moved to NC. Called Vivint and our account was transferred to the new address. We paid for the extra windows which needed protection. We like the monitoring the ability to view and control lights, locks, AC and alarms remotely as long as we internet access. Customer Service has been responsive and very professional.

Salesperson awesome and professional. Install easy and professional-group was awesome. Would recommend for others for sure value out of this world. Top of the line equipment and the value for your dollar is awesome. The personnel are informative professional and very courteous and work with your wants and needs.

Erick was very professional and helpful in answering all my questions and concerns. He did a great job going through all the information as well as installation and cleaning up afterwards. I would definitely recommend Erick for any security needs.

Technician was quick in responding to my install call. Technician very knowledgeable about everything. Technician pleasant and patient with teaching my family the new system. Technician very accommodating to other technicians at my home for other scheduled repairs. I will certainly recommend Vivint as a security company of choice. Now saving 50% on my home security bill I was paying AT&T digital life for much better equipment and service.

Stephen and John were terrific! The process was easy and quick! All information was broke down from beginning to end! I was unsure of being about to understand and actually use all of the products however, after Stephen and John explained everything I am super confident in our home being safe and secure!

Alarm activated itself several times. Only solution was unplugging and disassembling panel. I have gone twice to the hardware store and haven't found the right screwdriver. Reset should not require disassembly. I have very little time to deal with this. I will try again shortly.

The installation team went above and beyond to make sure that I understood the entire process and they made the system extremely user-friendly. And the sales associate was absolutely remarkable. Josh ** broke down the entire plan and really showed me how it would benefit the family.

Joel ** who installed was excellent. We give him 10 stars out o 10. Professional, very knowledgable, courtesy. Answered all our questions, took us step thru step. We were very impressed. Joel's instructions on how to use were easy to follow, helped with app on phone, explained so we knew how to arm, stay etc. the system. Excellent.

Mason helped us walk through everything. He answered all our questions and was very patient with us. He completed all work quickly and thoroughly. Excellent service! I would recommend Vivint to all my friends and family based on the service we received today!

I had a really good experience with the initial install of my smart home system. I received every feature I wanted with little out of pocket costs. The technician was early and very professional. He was open to and answered all my questions.

Their equipment sucks, every time I call and tell them, they send out a repair person and they say it’s fixed and within a day it doesn’t work. This has been going on for two and a half years. This company sucks.

Equipment not the best and seems to be out dated. Your system can not be connected to a new garage door opener that was installed after I had to replace the broken one. Spend 2 hours on the phone with your tech trying to fix something even I kept telling them something was broken. Tried to charge me more money for items I do not have in place.

Can't say enough good things about Vonz and Luke. You better keep those two. l am an old grouchy man that can be brutally honest... old house, old ways, old school. Vonz took his time to make sure that I understood everything clearly, answered my questions time after time... even though he had already answered them twice. Not once getting flustered. Seemed like he loved his job, you could not ask for a better representative of Vivint. This guy needs to be moved up the ladder quickly. If I owned a business, I'd hire him for attitude alone. By the way... I've never even talked to door to door guys in 59 years. Now about young Luke. I'm not his Father lol. But I'd be proud if I was. Great attitude, work ethic, skills, full of integrity. Went well above and beyond to get the job done. You guys need to get him a service truck. Great representative of Vivint.

Quick and easy. No hassle. Quality works and very nice individuals. I would recommend Vivint to anyone looking for a home security system for a very reasonable price. I’m spending 1/3 less and getting more than I had from the last company.

The person on the call knew her stuff. Every time I've called the assistance was exceptional and better than other tech - customer support departments with which I've communicated in the last few years. The wait time was short as well. The tech arrived on time. Installation was a couple years ago and the young installers were challenged. They were friendly but not well versed on what to do. Apparently that has been addressed by the company. Presently we are satisfied with Vivint and would recommend it to others.

Our alarm was installed when we moved in our house. After about a year and a half, if that, we stopped using it. In all that time we had at least 5 different panels installed. Every one of them had problems. Our outside camera never worked right. Vivint would blame it on our internet connection but we had the fastest internet we could get and everything else would work fine.

My account was double charged! I called Vivint to get assistance and no one ever called me back to help resolve the issue! The rep that I talked to on the phone advised me to send an email with details and proof! I did so and have yet to even receive a callback! Thankfully, my CC company refunded me the money.

Jackson ** did a very fine sales presentation, low key but positive. Bruce took time and did the installation and took the time to explain each step and then how to operate the system after it was set up. Great job by both.

The instillation was quick and the same night. The guys were all so nice and funny. The product is amazing and gives me a great peace of mind. The salesman was informative and I felt comfortable buying my products from this company.

I tried shooing the pro representative away but he was able to offer me a great deal and was able to do the install same day. Representative and installers were awesome. I had Vivint at the old house and wanted to try ADT, customer service from these 3 brought me back.

From the salesperson to the technician, the team was very professional, open, and honest. I had many questions and they answered them directly and honestly. The buying process was well organized, easy, and straightforward. It’s great to work with true professionals with high customer service standards!

Your salesman lied to us. He told us that our equipment payment was only for two years. I found out that I have to pay for 5 years. We still have 3 years to go. I would like to get out from the Vivint itself. I would also like to to give back the equipment, if it will get us out from under the payment. Your customer Service are helpful and friendly when I need to talk to them. I am always having to reboot the panel. Constantly tells me no internet connection. I am not very happy. And I don't know my order number!

Always have to reset my system. Feel like I was ripped with purchasing this. Can't see constant feed. Someone was knocking at my door could not see who it was. System needed another reboot. Once called in the problem. Was told I had to pay to have someone look at it. Fixed it myself but it still constantly freezes. Would not purchase again but am stuck with it cause I was tricked into contract.

The technician was knowledgeable, friendly, patient, and very helpful. She positioned the cameras precisely with minimal direction. She showed me how to use the application on the phone. The picture and video are clear. The audio is clear.

It took several service calls to finally correct our cameras from getting offline. Once we had an actual Vivint technician and not an outside contract technician (that was sent from Vivint service dept.) come to our house, the cameras were finally fixed. They still get offline from time to time, but usually come back online in a day or two.

Horrible service cameras cut in and our stuff got stolen from my house. Cameras happened to not work perfectly. At that time customer service is horrible. No one actually helps me. VERY VERY UNHAPPY with Vivint’s service but I’m stuck in a stupid contract!! Don’t worry. I won’t suggest anyone get your service!!!! Horrible HORRIBLE!!!!!

The service was wonderful. The tech was very knowledgeable and respectful. I am glad I changed. I am looking forward to having wonderful service. I will refer as many people that I can. Everyone should make the switch. It is definitely worth it.

I regret purchasing Vivint. I feel it is over priced. I still have an unresolved issue with my front door lock not being installed. Had nothing but problems with the glass break sensor. I am counting the days till my contract is up.

My technician was very nice and thorough. She took the time to explain to me every individual security item to see if it fit my needs before and after setup. During setup up she was fast getting everything installed and was very patient with my dog who was attempting to assist. I'm extremely please with my Smart Home security system.

My Vivint pad constantly beeps, they have no idea how to fix it. I have had to call in frequently to fix the garage door opener that seems to be running although we don’t even have a garage door opener set up! Very frustrated with no local help.

The initial offer and package were great or so we thought. But during installation, the installers took a big shortcut, very unacceptable. When they ran the power wire for the main display unit, which they didn’t put where requested because the placement would be “possible, but harder for them” (exact quote), so they placed it where it was “easier”. We should have held firm but we didn’t so that is our fault.

Lost my job and had to sell the house. Now I can’t cancel the remaining 20 months of the 5 yr contract with Vivint. Either payoff the remaining 20 months, reinstall wherever I move, transfer the service to other person (which I don’t think is a true option offered from them). So, no matter what, never accept any contract, no matter how many pennies you will save. Not with any supplier, all the same. Better have no alarm.

Although I usually forget my password to get into the site, I usually figure it out when I need to use it. Having the Vivint sign makes me feel confident in my own house. I just said that your customer service people are always very patient with me.

You lie abut the service after I purchased the Equipment and rude customer service and management. And they want to charge me for nothing. And no one call me back. After 30 minutes talk no one call me back and no one.

The alarm system is okay for my needs, and the response is good. The doorbell camera is another story. The delay in notification is alarming. Plus the talk feature is fairly useless when not at home. By the time I log in and am able to use the speaker remotely, it’s always too late. I really wish it was quicker and easier to access.

I hadn't even had this system for 5 months and it was 3 times calling into giving to get a new door sensor because the person that installed the door sensor did not use the right size drill bit and you could not get the cover off without destroying the sensor. Then I still had to pay the shipping and install it myself or wait 3 months for the tech to come out to do it. I have another door sensor that will have to be replaced because of the same thing above. I just hope the battery never goes dead. After I had the system 9 months Vivint wanted to raise my rate which it was suppose to stay at the price I locked in for life, Vivint has tried raising my rates twice now. So in that aspect I gave a poor rating. On the flip side I like the phone app and as long as the system keeps working everything is great.

About once a month, my panel disconnects from the wifi router that Vivint installed. The first time, it took hours for the technician over the phone help me reconnect it. Now, I know that the best way to alleviate this problem is to unplug the router for 10 seconds, reconnect the power, and the problem resolves itself after a while. I wish that the panel would alert me when it happens. What if it disconnects when someone is trying to break in my house and I can't pull up the video because the router was disconnected and I didn't know? That's the most frustrating piece of this system.

We had everything working correctly but the doorbell and an installer came out to fix the doorbell and when they disassociated the devices with the panel to try and solve the problem it broke the smart home commands through Google and Alexa smart speakers. After 10 + phone calls after a 6 month period the best solution was to have my wife set up an Alexa speaker with her email address and Amazon account, this is not ideal because she doesn't have all the skills and related Google and Amazon details setup and doesn't have an interest in it. I gave up contacting customer service to get the account working as it originally did; they even created a ticket to the dev team and they "couldn't reproduce the problem." If I hadn't invested so much in the hardware we would be looking for alternatives.

Great company and customer service. Adi did a great job helping me order/schedule my new system in my new home. I have used Vivint for years and they are very quick to respond on a false alarm so I can trust they will be there when I need them.

I had the most wonderful guys that put my system in. They answered all my questions and they were very courteous and very helpful with everything and they cleaned up their mess which was very helpful with a two year old grandson!! I would recommend Vivint SmartHome to anyone!!

My experience was exceptional, the Set up was fast and easy, Brinn provided great customer service, our agent was friendly and helpful, she answered all our questions without hesitation, Brinn was extremely knowledgeable of the services and products provided by Vivint. The hardware is easy to use and understand, I was pleased that the agent walked us through the whole process explaining the How tos.

So far I like it, I hope it continues to be the same. The person who was putting the cameras on was super nice and cooperative. My friend came and I was messing with him while he was at my... It was SUPER funny????

The guy who came did a fantastic job with the installation and explaining all the instructions on how to use the machine and cameras. And set everything up working perfectly! I will recommend to anyone who is looking for a new security system!

So excited to join the Vivint family. Our technician was on time and very helpful. The installation was done quick and easy. Very self-explanatory. Thank you so much! Definitely can’t wait to recommend Vivint to all my family and friends.

Andrew and Ryan were both very professional and friendly. They answered all of my questions and explained things I need to know. I was impressed by the fact that once I decided on getting Vivant, the products were installed shortly after. I look forward to using this product and am already enjoying it! Thanks again.

Sales associate was professional and patient as he explained the products. Install team arrived promptly and worked together to put my system in place. I was consulted on each decision they made. Procedures to arm & disarm were explicitly explained prior to their departure.

The service was great. Our Vivint tech was on time and efficient with his work. He was very friendly and very knowledgeable. He was also very helpful in finding and explaining the best service for us, explained what options we had and what would be best.

Everything from start to finish was top notch. They are definitely the best in the business sir security. The installation was quick, easy and no hassle at all. The app and security system itself is the best I’ve found. The peace of mind this company gives is a great value.

Erin ** was great showing us the advantages and the installers were great showing me how to use systems. I would recommend your system to everyone. When we went online looking up security system we found Vivint was number 1.

We called to set up an appointment for installation and our service rep was very knowledgeable about the current set up in our new home as well as what we needed to bring it up to date. Installation was scheduled for the next day & our technician was awesome. He was very respectful of our home & even working around our 4 day old newborn! His training tutorial after installation was thorough & hands on so that my husband & I really felt like we knew what we were doing once he left. Overall, we’re pleased!

Jackson, the technician, was very knowledgable and did a great install. He made me feel at ease with his knowledge of the equipment and the system. Super quick install and was well prepared. I'd highly recommend him to any new potential customer.

Great salesman. Great service. Looking forward to having the system. I feel like the options we chose will be of great benefit to our family. I have already been telling my coworkers about the system and how it works. Thanks.

Very professional and prompt and precise. The Man explain their product and were very very friendly. The price was very affordable and I really am glad I chose Vivint. I would highly recommend Vivint to all my friends and family. The cameras and intercom system are very high-tech and well installed. Thank you very much. It was a pleasure doing business with you guys.

Vivint was out today to change an account for us. The technician, Raleigh ** was extremely helpful! He was on time and very knowledgeable about the process. We were very pleased with all of his help and instruction! You made the process easy.

Everything went very well. The only problem is that our iPhone 4s can't run your new APP and the installed Vivint hardware can't run your old APP. Sooo... Now in order to use our new Vivint security system we must purchase new phones! Bummer!

I bought this system only 6 months ago. That was my first mistake. It has not gone a month without something going wrong. It's one thing after another... Today (June 18 2019) I had a tech here to check it out. The outdoor camera worked for a whopping 30 minutes and it's down again... BTW it was working fine when he got here. Because I bought this system it cannot be returned. Save your money shop elsewhere.

The technician was very customer service oriented. He was patient and answered all of our questions. I would recommend our technician to other customers. He provided instructions on how to use the system. He met our deadline that we had in having to leave by a certain timeframe.

So first off, I’m extremely happy with the service and how everything is installed & how it runs. BUT, more importantly... I am way more impressed with your serviceman, Mark **. He went above and beyond, explained everything, walked me through everything, & even more. He even helped me with my Alexa & with a keypad lock I already had. He was extremely personable, amazing with my kids, my parents happened to be here at the time as well & they thought he was exceptional as well. So exceptional that they even want to get a security system after meeting him and watching him work his magic. So overall, I am definitely pleased with my service so far but I am even more impressed with your employee! Thank you so much, Mark!

I am satisfied with the experience; However I was not able to give all stars because I am still waiting for the window sensors. I have reached out to my sales rep Chris. He has consistently lied about sending someone over to add the window sensors. If I do not receive the sensors I will cancel the service.

Solid salesperson and installer. Would recommend to a friend or family. Very kind and answered all our questions. Love the high tech equipment with low cost. Finally have peace of mind for me and my family. Ask about their promotions great deals.

Joseph and Keaton went thru the whole process and were very professional and answered all our questions. Installation was quick and simple. Joseph went above and beyond to give us the best deal. Will recommend these guys to our friends and family.

I love the features of the product. I love the fact that it has turned my home into a smart home while keeping it secure. It has also added my car to the security. The people are great and willing to help. They are working at all times to get the job done! They worked to install things where I wanted them when others said they couldn't and they didn't!

I am very happy with my products. Also Joel who set up my acct was so awesome!! He had amazing knowledge of Vivint products and helped me with every question I had! He was very sweet and friendly... never got that same courtesy with any other security company! I was extremely happy that I received him as my customer rep!! He stuck with me even after I made an appointment and had to reschedule. He was so nice every time! I appreciated that so much! My husband was very pleased to hear I was happy!

The CS was incredibly helpful, we went through everything very thoroughly. Really looking forward to having a Vivint security system! I like that you can set everything up from your phone and go even further in depth with making custom settings on your computer to personalize your locking options. Couldn’t be happier to feel safe and comfortable in my new home.

Please be advised that it is very difficult to obtain good customer service with this company. When technical questions or issues arise, the service department attempts to talk you through the situation on the phone. Often, the technician is not very knowledgeable about the equipment, so this is a lengthy process. Then, if it is determined that a service call is necessary, it can take several weeks because they are not local. When we decided to discontinue our service, we were not informed that it takes 30 days to process and were charged for an additional month. Overall, this is a frustrating business to work with!

Very easy to use and works great. The installation person was very nice and finished in less than 4 hours. They have many different options that you can choose from which makes it very easy to create a package for your home.

I just had to activate the equipment I already had which was fast and easy but when I had to speak to other departments it became confusing because no one really knew much about their equipment and how to do certain things or what I was speaking of.

I'm so excited to have secured my home with the awesome Vivint System, with so many awesome features, at an awesome price, with an installer who was amazingly Awesome! My installer, Justin, was so knowledgeable about the best way to secure my home and didn't leave until he was sure I knew how to use the system and was comfortable with my awesome Vivint Home Security System.

Roden was my service tech, really knows his product and is a great teacher. Pleasure to work with. Made the install look easy. I wish all service techs were as good as Roden in Las Las Vegas. I will request him on addition installs.

Great service all around from the marketing to the installation. I would definitely recommend to my friends, family and my co-workers. I can see Vivint taking all the business from all the competition! I have not heard about Vivint until now but from the view the company will do great things.

Keifer. He took his time doing everything. Made sure we understood everything. Very polite and friendly. The setup didn't take long and made was efficient. Glad I made this choice to change. Would recommend anyone this security system to anyone because of the benefits and the service.

The installer was excellent. The cameras are set up the way I wanted and I am able to communicate with visitors which accomplish the purpose of purchasing this equipment. The installer guided us on the how to use the app.

Great service, knowledge service technician. Installer was very professional. Service was performed in a timely manner. All of our questions were answered. We were given contact information to resolve any future issues we should not anticipate. We intend to refer as many friends as possible.

We enjoyed the experience of hearing about the Smart Home system and having it installed. The sales and installation staff were very kind and knowledgeable about the product and worked quickly to set it up in a professional way. We love the system now and all the ways that it has improved our home.

Super happy customers for both residential and business. From the initial phone call, to being able to text Vivint with questions, to the accurate show times of the technicians and their desire to not just complete the install but to make the customers happy, this is why we dropped ADT after 9 years. Thanks, Vivint.

I was offered a special promotional offer by Vivint for an upgraded security system compared to my existing basic ADT system!! I was very impressed with the service provided by the representative and technicians who installed my new system. I hope Vivint serves me well for many years to come!!!

Very pleasant, extremely knowledgeable, extremely engaging, a huge asset to your company. I was worried about just anyone be in my home, he was a very open and friendly person. Salesman was very helpful, very knowledgeable and extremely friendly. Thank you all for your help and systems.

Pierce was professional and knowledgeable, would recommend to friends and co-workers. We had cameras installed along with smoke detectors and also garage door opener. The cameras look amazing, the details of the cameras are exceptional. Overall the service was great and the product seems awesome also.

Drew stopped by and discussed new Vivint security system. He had sold us our security system about 10 years ago. He explained there have been significant upgrades since our system was installed. He explained the new system and said it was far better than our older one. We said we weren’t sure we wanted to continue with our system, but asked if we could just try the new system for a month before deciding to cancel all together. We agreed to try it out for a month. He said he would send Mark out to install the equipment and go over the system with us. Mark was very nice and installed equipment in a timely manner. Cleaned up and explained system until we understood the information.

DO NOT buy a home security service from Vivint!!!! VERY EXPENSIVE and once you are locked into their contract you do not get a break or change on rates. AND, they claim I renewed my contract verbally over the phone for 4 more years but can’t provide me with a copy of that verbal conversation without a Subpoena but they will have some call to discuss the conversation I had with this person. Managers and supervisors cannot help. Only this special department. I have been waiting 5 long years for this contract to expire only to find out they extended it 4 more year from a conversation I had with one of their reps.

Great product so far and great service! The system is very user friendly. The tech was knowledgeable and showed me how to use the System before he left. I think so far the system is better than ADT. Even got the driveway cam and garage door opener.

The salesperson was thorough and respectful. The installer was really good at explaining my options. I now have a working doorbell with a camera and voice ability. And can use my phone to arm and disarm. It's a major improvement over my old system with another company that was not helpful when I asked about temporarily deactivating that system.

We are super excited for the new system. Great experience with Jordan. He made installation fast and helped explain the system so we knew exactly what we were getting! Very happy with everything and can’t wait to use it! Thank you!

Very knowledgeable about product! I wish I would of done long ago. Tech was thorough and fast!! Feel safer. The value of the system was surprisingly low. So many added bonuses. He was on time and ready to go.

Very pleased with the service and the technician and all the work he did. He had a great attitude and worked fast. Everything works and I would recommend this company to all my friends and family. Great job Vivint!!!! I look forward to using all the devices in my home. I am glad we decided to go with your company for my family’s security needs. I will now feel safe in my new home.

Corey was very nice and very accurate. He took his time and did everything he was supposed to do. He walked through each step thoroughly and made sure we understood everything about our product before he left and we were satisfied customers.

They did a good job installing the system. They friendly, I can recommend to friends. And system I like it way better than ADT. They show me everything how to operate. My wife and I were excited that we met them.

Installation was prompt and professional. All components were neatly installed and are functioning as advertised. It is too early in my service plan to comment on customer service. If indeed the system continues to function as advertised then I would say that Vivint is good value for the money.

Very professional, worked to get you what we felt we needed vs high-pressure tactics. Tyler and Joe very personable and helpful. I enjoyed working with them. I look forward to receiving the same great service from the rest of Vivint family.

The sales rep was very knowledgeable and did a good job explains the service plan and what the system could do and what we could upgrade to later. The Installation Tech was very helpful and did a great job of installing and answering questions about the system.

Salesman was very helpful and detailed with his explanations of the system. The installer was courteous and explained exactly how to use the system. Both men went out of their way to get the system installed before we left on vacation.

Installers were nice and professional. However, my Nests isn't working and I don't have some things that are in my order. I do not have a sign in my front yard nor do I have the light. As for the rest, I have 2 units, one works and the other doesn't.

Very pleased with this entire process! From the salesman to the technician that installed everything, this was a pleasant transaction. Installation techs were neat with their work and completed installation quickly and explained everything to us. Overall, I will give great recommendations!

The installer took great pride in his work and spent ample time familiarizing us with the product. The system works as advertised and I could recommend it to anyone. I like the way the panel is set up. Much better than my old security system.

RJ did a wonderful on my install. He was patient with the questions I had regarding financing and the contract and installed the equipment with care, precision, and consideration. With the exception of some communication issues regarding my order and financing rate, my experience was very good.

Very professional and polite. A job well done, very helpful explanation, very good. I'm very happy, very neat, cleaned up afterwards, made the whole experience very comfortable. I will be recommending this system to my family and friends. Thank you Paul.

Installation went very great, installer arrived in time frame, very professional in his job, knew exactly what I wanted, was very helpful in answering all my questions. Great job, great product and service. Thanks, great job, great product, would recommend to others.

Rory installed the system and answered any questions I had. Very pleasant and professional. Aaron was very helpful when calling and ordering and made sure I had exactly what I needed to feel safe. I feel better already in my home.

Andy was very professional and great at explaining everything. I was pleased with how the setup looks... Had Cox and it just looked cheap. Will be doing my business with Vivint from now on. Thank you. Vivint has s awesome.

Vivint has top quality equipment and their customer service is also excellent. We decided to go ahead with installation and technicians came out 30 minutes later. I signed the contract at 7 pm and technicians were at my house at 7:30 pm.

All in all I am pleased with the product. After a long day at work, I didn’t appreciate the hard sell. But because I have already done prior research on Vivint comparing it to another company both for pros and cons plus the fact that the current company I was with had just raised my monthly fee, made it easy for me make a change. The only thing I don’t like is the bright Vivint sign on my front yard which doesn’t even have my house number on it. I will have to move it to a more subtle location. If you have decals, I would prefer that as well.

The salesman was friendly, knowledgeable and explained all the services in detail. The installer was equally professional in his work and showing me how to use the system. It would have been nice if Vivint provided their installation techs with trucks and ladders. I would have liked to have one of my cameras mounted several feet higher but the tech couldn’t reach where I wanted it. Other than that I am very satisfied with everything so far. Thank you.

The wiring is placed through a hole in the wall covered with a glob of clear glue. Also I did not receive any signage or decals. I did not receive a water alarm. The technician was a nice guy, but his work was shoddy. He did not clean up after himself at all. I Have uploaded pictures of the shoddy wiring and the mess left behind.

I was not looking to purchase a home security system. However I was very impressed with the Vivint system. Ricky, my sales representative was very friendly. He stopped by multiple times during my busy week. The installation of my equipment was very fast, and Ricky followed up to make sure that I didnt have any questions and that the install technician showed me everything offered with my system. I am very impressed so far and would recommend to a friend or family.

Customer service was able to have a technician at my house within 24 hours. Kevin, my technician, what's on time. He was also very polite and very knowledgeable about the equipment. He took all of the garbage with him and left no mess in my house.

So glad to get an upgrade to our Vivint security system. The technician, Wes, was awesome! I would recommend Wes to any of my neighbors and or friends. Wes came early to the appointment, and got everything installed cleanly and quickly.

Thanks to Jake for the great install job and and great customer service. He went through all the items I asked of him and explained things completely. I appreciate his ability to customize the system to my needs. Thanks again.

Very professional, courteous and informative representative. He was able to show me that my system was outdated and how the Vivint home system had many features that I found interesting. I would definitely recommend them to my friends and relatives. The technician was prompt, installation was quick and I’m enjoying the new system.

The technician was very professional and informative. He answered all of our questions and was very patient with us. We are looking forward to utilizing our new Vivint system, keeping our family safe and sound. Great job Vivint for making such a reliable and affordable product that keeps families safe. You guys rock!

Everyone we interacted with was friendly and thorough, my only complaint is that they were at my home for a long time up through 11pm. I would have preferred to have the selling/promoting separate from installation. They were there for around 5 hours.

The salesman and equipment tech that came out to our house were very helpful and explained to us in detail the services we were receiving and how to use the equipment. They were very upfront throughout the whole process and did not try to sell us anything that we did not need and were not pushy at all.

Steven came to our house, was very friendly and informative. The install techs were actually available same day and completed the install with little issues. They were able to show us how to work the system and how to answer any questions we may have in the future. Great team, will definitely recommend!

Matt ** did a great job providing our experience and setting up installation. He was very informative with the questions we had and worked with us to provide the best product for our monthly budget. I would recommend to our friends and neighbors. Prior to this we used ADT and did not enjoy the service or product.

The technician was awesome! He was very informative and helpful. He took his time and made sure we knew how to use the system. He replaced all the batteries and made sure not to soil the carpet. Very nice man.

We arrived at 8am and left 1:30pm. The appointment took 5.5 hours. Along the way, the tech encountered a shocking number of error messages and obstacles. We had to call many different Vivint departments many different times. In a word, it was agonizing. We intend to part with Vivint as soon as possible. This was our first impression of Vivint. What should have been a routine account takeover turned into a 5.5-hour disaster. Our tech did persevere and get it set up eventually. He said it was an older “go panel.”

The salesman seemed nice enough and answered every question I had for him. At times though, he did speak a little fast as if to almost assume that I was already on board with their services. The more we talked though, that seemingly resolved itself. The installer worked quickly and was able to get everything installed and running then moved onto the training. They answered all my questions and were respectful of my home during the installation visit.

Both sales and installation people were professional. Sales addressed our concerns and didn’t try to sell us something that we didn’t need. Installer was professional, taking time to do the job correctly. Based on our experience, we would recommend Vivint to our neighbors.

Brandon was very friendly and really sold us on getting Vivint services. The technicians were thorough and made sure we understood our new equipment. We are already discussing adding more services. I feel secure and confident that we are safe in our home and all our monitoring needs are met.

I am very impressed with the representative you sent to my home (Frank **) he was friendly, very knowledgeable and courteous. He did a real nice job on the installation and showed us how everything worked. I would recommend him to others.

System installed in August 2018. 2 months after installed I have had to make calls every month to 1.5 months due to cameras going offline or the panel not connecting wit my smart phone and the list continues. Today marks the next incident. As I approach the year mark, I am at the point of removing the system.

They were extremely helpful! Explained everything so well! Didn’t make any additional holes in my walls which was great! They definitely deserve a raise for coming out so late to make sure I had everything set up that day! We were really happy so far with the system! We feel a lot safer!

Both gentlemen were very professional. They were friendly and knowledgeable. The salesman was not pushy and the installer was very informative. The price is excellent for all that you receive and everything was explained. The equipment is up to date.

Sales guy Hunter was great and patient, listen to my objections and overcame them to present value in the product over what I currently used. Install was great, informative and enabled me to have confidence in my success using the product.

Mr ** was very prompt, professional and knowledgeable with the products and was able to assist with the proper equipment to make sure all of my security needs were covered. Although the price was higher than do-it-yourself products, I have the confidence of knowing if there are issues with equipment, service will be provided and I have 24 hour monitoring. Thank you.