Vivint Reviews

That is where Joseph ** entered the Vivint process of inquiry and installation of our customized home system, specifically designed for our own personal needs. Joseph was prompt, efficient and knowledgeable. He assessed our needs with what I had discussed with the first Vivint customer service rep, Megan, the night before. That was a basic preliminary plan. We set up for appointment next day. Joseph’s input and expertise was exactly on point for what we wanted in a security system, and adjustment/changes were quickly made for implementation of installation. Joseph patiently answered all questions and inquiries about the Vivint system. There was no hurried decision-making, or pressure applied. We agreed to what was going to be installed.

It was a quick, and efficient installation. Clean, well-organized, and explained as we went through the process. After installing equipment, we were instructed and introduced to the system. Joseph was again patient and explained well how to use our new system. Also, he explained about using the Vivint app. He left contact info if we had initial problems or questions about Vivint system and needed further clarification or assistance. Excellent customer service and communication. We are pleased. We are a verified customer.

I had a long list of questions and concerns that were needing answers so I texted Zach after hours and he kindly got back to me letting me know he’ll call next day with answers. He called next day and went over all my questions and any concerns I had. He gave me another promotion in case I decide to go with them and I did. Zack is very responsive, professional and nice to talk to. Definitely best experience when it comes to sales reps. We booked an installation day, then a local tech showed up on time and did his job of installing what was agreed on. He was respectful, professional and clean in his work. He went over the full explanation of how to use the system and the Application and did a good job at it.

So far I’m new to their system so I will take some time to see how well this system works and hopefully it will be a good deterrent against burglaries and it will contact emergency services in case of break ins or fire hazard. After installation I had few documents to get from them and they were quick to supply me with the documents needed. They are very approachable and quick with their responses and services which is not typical these days, 5 stars for service so far.

Vivint intervened and bought out our ADT contract. We are so relieved. Now we have the security system that we want. Vivint was able to offer us extra services and tie in everything together in one place. We now have an improved and complete system. Our car was stolen off our driveway two months ago. After that happened, ADT didn’t offer us any coverage of the garage and driveway at a price we could afford. Now with Vivint, we don’t need to worry about it any longer.

Now we can control our garage door opening and closing through the app on our phones. And any activity on the driveway will be exposed. Additional cameras were installed for better coverage of our property. We can control the thermostats for heating and cooling our home through the app. Vivint also provided us with medical alerts, which help my elderly mom and I feel more prepared in the event we experience an emergency. The Vivint employees were great—professional yet friendly.

We felt very comfortable with them working in our home. Kyle, the sales rep, showed us how well he knew the products and services. He thoroughly explained things and answered all our questions. The installation guys impressed us with their knowledge and abilities. They took the time to show us how the features work and helped us understand how to use the app. We look forward to working with Vivint in the future. They’re making us feel safe and secure which means a great deal to us.

This security system is well worth having to show you who is outside on your property and give you the opportunity to try to protect your yourself from theft or even identify theft like I went through with having my truck and items stolen. Don’t say it will never happen? Imagine going outside and finding your vehicle stolen after owning it for so long and making payments on it for over 4 years gone. I’m still heart broken. With this new system having an alarm makes me feel safe when I’m home alone along with the fact I can reply to anyone who comes to my front door whether I’m home or not. Plus seeing when my packages come to the door so I can retrieve them to keep them from being stolen. You think about it. How much is your peace of mind worth and your security. This package deal is well spent money to a secure future.

The reality is the technology caught up but they are the only ones using it. Great sales rep Alex **. Young buck, calm, cool and always professional. Answered any and all questions and if he couldn’t he was able to get answers within seconds. The tech… man you talk about professional. Very helpful and insightful about placement of all items purchased. Explained everything to the last detail. Impressively got back up to help get the enormous job done faster and correctly the first time. (We have many small kids and they had lot of open timeframes that worked for us.)

So the tech, Terry, got everything completed as to help us from wrangling them in the daytime which was a relief for our household. He was diligent but patient with me while I chose spots for the items. I’m just disappointed more ppl don’t know about this service and/or I wish I had heard about this company before now. We’ve had many incidents where we could have helped our neighbors with the quality Vivint is using now.