Vivint Reviews

I followed up a couple hours later and he confirmed it was cancelled and then I made an appointment with the person who installed my equipment to come disconnect it the next day. He came and professionally disconnected and patched holes and cleaned up. I received a full refund within 24 hours. My experience was positive the whole way through. The ONLY reason I cancelled was due to the poor customer service reviews and the lack of accreditation with BBB. I hope that Vivint can get back on the good side with its existing customers. I would like to see them succeed. I would be happy to sign a contract in the future if they can get their customer service issues fixed with their existing customers.

Now the problem is worse. The front alarm panel now shows a notification: "Loss of communication with automation device. Your control panel can no longer communicate with Thermostat" which never appeared before. So much for fixing the problem. And the reinstalled app on my phone which previously allowed you to adjust the temp manually still shows 78 and no longer has up or down arrows for the temp. I am thoroughly disgusted with this company and their "service". Buyer beware!

I live on Social Security. When I re-upped, I was still working and had an income. But he didn't care about that either. He was like a robot. "Ma'am, I AM working with you. I'm telling you that you can get out of your contract if you sell it to someone else or you can pay off the balance." Wow. Those are 2 great options. I didn't plan on having health problems. I didn't plan on not being able to work. I asked if dying would be a legitimate reason for cancelling and he had the gall to say that that would be acceptable. DO NOT use this company. They are rude and only are interested in your $38 a month. And actually I paid $58 a month for the first 4 years.

He then proceeded to ask us our social security number. He said it didn't process through with my name. I then told him that the house is under my wife's name and he said that should be fine. After he finished the call we explained to him that we liked the system and were very interested, and I just wanted to talk to my wife and kids about it to see what they think. He then answered to that "What is it your concerned about?" I kept trying to explain I just want us all to be okay with it - that's it.

Every time I would try to explain that to him he would answer with that same statement. "What is it you're concerned about"? We then asked him if he could maybe come a little bit later that same day. He then exclaimed "That doesn't make any sense! If you already paid for it why would you wait? We have the technician already coming to install the products." I told him "No! I haven't even signed anything and you're already charging me. That's wrong, I haven't even told you I want to pay for it yet and you already charged me!" I asked him to please just leave my house. He then told me he just wants to help us. He then mumbled "These people". I told him I just wanted time to talk to my family. He started walking away and then yelled,"** YOU!" I told him not to come back or I'll call the police. He yelled "Call them!"

I honestly liked the product but the problems were he wouldn't let me talk with my family about it. Another that he charged me without tell me. It just made me angry that he would talk to me like that especially because he's the one supposively protecting us from people and he's treating me the same way. His name was Seiji.

I explained that I think it's incredibly rude to call a potential customer repeatedly, without leaving a voicemail message. (Are they a security company, or telemarketers?!) I advised that I will not give my business to a company with such poor policies regarding customer interaction, and requested they remove my number from their calling list. Without any response, and without confirming my number to remove from their list, the gentleman hung up on me. So incredibly rude. I believe we may have dodged a bullet... sad to think we could have potentially given our money and business to a company with such poor customer service.

Vivint as per contract was to supply me an equipment list within 30 days. I had no way of knowing what I had (or did not have) as far as security. My home insurance costs were decreased thus the flood expense is ALL mine. The flood monitor is only good to get you out of bed before the mattress gets wet. No offer has ever been made to resolve anything. A registered letter they received as per their contract has just been filed and I am told have no recourse but to honor the five year term of the contract which was NOT breached by Vivint themselves.

I advised them that I could not move my system since I was renting a place that I was not allowed to alter as per my rental agreement. The people buying my home were already moving their system into the home. I told them that when I originally signed up in 2010 that I was told that my employment with the Department of Homeland Security would be considered the same as military in regards to cancellation if I was transferred or deployed. They asked for me to submit documentation such as transfer orders and rental agreement. I submitted these on June 29, 2015. I was told that it could take up to 7 days to review them and cancel my contract.

I just called back today (August 7, 2015) after noticing that I'm still being charged. They apologized and said that they never received the email. How convenient. I confirmed the date and email address with them and they said to resend the email but this time to the representatives personal email. Mr. ** confirmed receipt while we were on the phone. I have paid 2 additional months for their mistake and this is all for a contract that I would have never signed or agreed to. When asked for a copy of the contract, I was told that I couldn't get a copy as it was a verbal agreement. They verbally told me that a transfer would nullify my original contract and they verbally told me that the new items were given to me just for staying with them and it wouldn't be a new contract.

I was then told it is only four days later! I then told the rep that I was not available that day! This is not the first time this kind so situation has happened. I requested to cancel my service for lack of Vivint holding up their end of the contract. After speaking to customer service, customer loyalty and a supervisor Vivint is holding my feet to the fire and only offering me an haphazard apology and a small discount for my inconvenience.

Vivint puts up a good front. Don't be fooled!! They tell you what you want to hear to sell you a system. Then it is as though they will install what they want in your home when it is convenient for Vivint. Don't fall for the sales pitch!! Vivint does not keep appointments nor do they keep the customer informed!!! What has happened to the customer is always right?!?! Terrible customer service!! I feel like I have been lied and cheated by Vivint. Buyer beware!!

She started off by saying "I see y'all are watching a movie and having dinner..." and without a breath or asking if it was a good time she went into a 10 minute spiel on sales for this security system. We found it VERY rude and disrespectful for a sales rep to come to our home on a Saturday night at 7:30... It made us never want to use this service. VIVINT- maybe you should not send your sales people door to door on weekend nights and you may actually have some sales in the area.

When I came back in I told him he really would have to come back when my husband got home and I really was late for my meeting. He looked at the contract and asked, "Well are you any good at signing your husband's name?" I said I absolutely would not do that! He and his partner said they would come back in an hour. After talking to my husband I found them on the street and told them we weren't going to be using their services. He said, "You probably just told him the price $74 and didn't tell him what you get didn't you?" I explained that I had told him but he didn't want it so it was off. He said he would come back anyway and I told him not to my husband would not be as nice as me. He said, "I'm not afraid of him, I can deal with it". I told him absolutely to stay away.

When I got back into the house I noticed that he had taken my voided check without my permission. He also has all of the paperwork. I called the police and lodged a complaint. I notified my bank to not let the payment go through but I checked my account today and they took out $173.00. I would tell anyone not to do business with these people. They are the thieves and use intimidation to get in the door and scare people.

At this point we were pressured to make a decision within a few minutes otherwise said offer would not exist. Come to find out this is how they operate and when you are forced to make a decision this quickly and handed a brochure with tons of small print, they prey on the fact you won't have time to make an educated decision. We are now locked into this service for five years and the customer service is horrible. We have false alarms on a regular basis and I have no choice but to either pay month to month or pay over three thousand dollars all at once!!! Do yourself a favor and do not fall for their scams! Get a reputable service that doesn't sneak door to door trying to trap you with loop holes!!!

We'll now is July 2015 and I received a call from this so call lady demanding payment because I stop paying in 2011, which I reply "I know I stop because I called and cancel, since the contract was over I was moving out since my husband had orders." She said I was lying because they don't have any letters or anything from me or my husband, and to my surprise the contract was for 5 years and not 2. Well since I was driving from California I told this lady I was going to find this contract and she kept saying that I never paid and that I had to. She didn't want to listen to anything. I kept telling her, "I answered your call because I know I don't owe anything and that I wanted to find the contract." So she tells me "you have 48 hours," so I hanged up my cell and she calls me back screaming at me. Told her again I was driving and I couldn't get that in 48 hours and she kept going about me owing this and that.

So I told her "if you don't stop and let me talk I will hanged up the phone." Well she kept ranting so I did hung up the phone and immediately called Vivint and I ask them to come and check what they installed. And I was told I had to pay a fee of $75.00 for them to come here and see what they did. I said "this is your salesman who did this, not me" and I was told they could not anything for me, just to wait for an email. Today is August 2, 2015 still haven't received anything. That lady called me 3 times. I can't find the old contract and I guess I'm screwed since they have the one that says 5 years… Will find somehow and will sue this company for this mess.

I made so many calls and and so many emails because instead of basic package, I got stuck very expensive package which I never requested. I read a lots of reviews and was feeling sorry for myself, that what I got into myself. Dealing with them is exhausting. I just wish this company could operate honestly, appreciate customers. I just spoke to someone who's probably fake name was Natasha ** ID #**, also a rep who has no clue how the system works. No More VIVINT for anybody, please!!!

Well the Protection 1 rep pitched it as a system I could control from my phone and it included a smart panel, smart thermostat, 3 window/door sensors, image/motion sensing camera, I purchased extra camera at $75.00, yard sign (they forgot the light for sign) and smoke detector that was never installed. Rep did not mention $50 if you refer a friend and I did refer a friend and he signed up with them. I submitted a work order for getting smoke detector installed as my friend and other neighbor got theirs installed but my was not on the list. Problem with verbal promises from sales rep and tech.

Nonetheless, I was not satisfied with Protection 1 install service nor the reps support and decide to cancel by date noted on the Notice of Cancellation on the contract. Cancelling was a nightmare, got passed around from customer service rep, to customer service Account Manager, to my original sales rep. About 3-4 days of constant calls to customer service @ Protection 1 I was finally able to get it cancelled. I had faxed my cancellation twice on date noted as last day and even emailed to customer service. They advised a tech would be out to my house on a specific date between 8AM-12:00 noon. Tech never arrived to remove system. So I called and asked where their tech was to remove equipment. They said was at a large installation 2 hours away from my location.

I proceeded to remove their equipment and placed it neatly on my table. The tech showed up 30 minutes later and collected equipment after Protection 1 advised tech would not be able to make it until 4:00PM-5:00PM. Well after tech picked up equipment, maybe about 20-30 minutes later, a sales rep from Vivint knocks at my door. I asked him if he was part of Protection 1 because I had just cancelled with them. The Vivint rep advised that the two companies were not related. I invited the Vivint sales rep in and he showed me the plans they had available, unlike Protection 1 who was just trying to sell me what they wanted.

Vivint has three plans, Smart Basic, Smart Control & Protection, and Smart Complete. I advised the Vivint rep as I did the Protection 1 rep, my home has full coverage every door/window and smoke detectors throughout it's monitored locally and I don't have it monitored with anyone. I advised the Vivint rep that along with what they were offering I wanted the same coverage as my old system. All windows/doors, smoke detector, image camera, smart panel, smart thermostat, lamp automation receptacle. My wife wanted a video cam and Vivint offered something that Protection 1 does not offer. Vivint has a doorbell about the size of a standard doorbell with a integrated motion sensing video camera with 2-way intercom.

Vivint's doorbell with video cam & integrated intercom automatically pushes the doorbell to your smartphone along with live video feed plus you can communicate with person(s) outside your door even if you're away on vacation. This feature was the selling point for me along with coverage of my entire home along with two still image cameras, and a lighted yard sign.

Since I had a combination of plan 2 and 3 the Vivint rep signed me up for Smart Control and Protection @ $69.99 which is $10 more than what I was going to pay with Protection 1, but Vivint included complete coverage of my home, all windows/doors (12 total), 2 cameras, doorbell w/integrated video cam, integrated 2-way intercom, smart panel, smart thermostat, lamp automation receptacle, smoke detector, and 2-way radio (Celluar Modem/Service). Plus Vivint rep advised about $50 referral program and never hid anything from us and Vivint Rep went the extra mile to make sure we were not lacking anything.

The install tech arrived about 30 minutes after signing. He explained thoroughly the work he was going to be performing and he took his time to explain every aspect of the system and how everything worked as he was installing our system. I asked him if it was possible to connect my existing outdoor alarm siren to their system along with the large garage door sensor and he advised I could hard wire it to my Vivint Smart Control panel as it had a hard wire connector to accommodate wired devices inside the Vivint Smart Control Panel.

Being that I'm an IT Specialist, I traced the wire from my outdoor siren and also traced wire from large garage door sensor and I connected it to my Vivint Smart Panel and now my system works like my old antiquated system with full coverage but with added technology of smart automation and notification to my smartphone. Vivint Customer Support also gave me full access to Installer toolbox so I could add/remove and adjust all settings on my Vivint Smart Control Panel. Their customer support is top notch and very attentive and professional. I also tested the system by entering duress code and police arrived immediately. I cannot say enough good things about Vivint. They kick butt.

Understand that not everyone is going to get the same service. Every salesperson is different. Some go the extra mile and other reps are just out to make the quick buck. My Vivint rep went the extra mile, he even waived the $99 dollar installation/activation fee. My Vivint rep also provided his mobile number and he answers or text back promptly. The experience that you will experience depends on knowing what you want and asking questions. Most importantly, tell whichever security company you decide to go with that you want the same coverage as your current system provides. Old systems cover all windows/doors and smoke detectors in each room. Of course I only got one smoke detector, but I kept my local system active just to keep the smoke detectors on in each room and as backup to the new system.

Make sure that the new system you get comes with the following standard: smart control panel, smart thermostat, door/window sensors for all windows/doors (not just 3 window/door sensors), lamp automation receptacle, at least 1 still image camera w/ motion sensing, smoke detector. Not all security companies offer the doorbell feature like Vivint with integrated video, 2-way intercom, and motion sensing in a doorbell the size of a standard size doorbell. It also incorporates night vision and pushes doorbell traffic (video feed, voice communication to your phone anywhere you're at). But make sure you request some type of video feed with push notification of live video feed to your phone.

Vivint, in our honest opinion, was the better value over the other system we tried and we are very happy with our new system. Vivint sales rep was honest, explained all available plans, listened and recommended best solution for us and has been accessible whenever we call or text him. Vivint tech was the same way and Vivint Customer Support has been consistent. Whomever you choose, good luck and demand the service you are paying for and don't settle for less.

We had no complaints with the Apex (later Vivint) service. Then our external communications system (telephones) hit the fan. Our landline providers technician showed up to determine the cause of one of our two telephone circuits failing. The end result was our entire telephone system was knocked out, isolating my handicapped wife and handcuffing my work. With the landline down we immediately went to cellular and our home security system was prevented from outside contact. After a month without security, we finally realized something had to be done.

I called Vivint and after 20-plus cellphone minutes of waiting for a transfer, hung up. After 3 calls I got to a customer service person who advised me my system was an old system relying on hard-wired landlines. We agreed that on the day a Vivint technician would come and change it to a cellular-based unit. The gentleman I spoke with voluntarily offered a credit for the period the system was inoperable. Of course, I insisted that the agreements made concerning the new equipment and billing be put in writing and Vivint did send me an email confirming our verbal agreements.

The only complaint I have is Vivint's use of verbal contract extensions. The original contract was extended by 42 months verbally by a seriously handicapped lady and the Vivint representative. In my work as an Engineer, managing large construction projects I know very well the problem with verbal agreements. They can (and often do) lead to misunderstandings. We'll see if the technician shows up, the equipment is installed and works properly, and there will be no charge for either, plus 0 increase in billings all promised by the Vivint customer service person.

My advice: Read the contract carefully BEFORE signing and delay signing until you discuss it with a person whose judgement you trust. Get any changes you or Vivint makes to the contract or scope of work IN WRITING. Before the installer technician(s) leave your property, verify that all noted in the contract are in place AND WORKING.

My family's main concern is we have a bedridden mother with Dementia who requires care around the clock, and with the smoke detector disconnected from the panel, if a fire breaks out the fire department won't be alerted. We can't carry my mother out and we could possibly perish in the fire and smoke trying to save my mom with no immediate help from the fire department. Customer service, supervisors, and etc. said in so many words that it wasn't as important as an alarm issue. So we have been dealing with the panel blaring every couple of hours since July 11, 2015 with us having to run to the panel to turn it off. They insist that we can't get a service call till Aug 12th, so we have been sitting ducks in danger for several weeks like our lives don't matter.

Yesterday on July 24, a service man was working around the corner from my home less than a 10 second drive from my house that could have helped us for a few minutes, but customer service gave me the run around like our lives didn't matter. She stated that our appointment couldn't be changed and they had absolutely no one that could come before AUGUST 12. Now I feel like keeping Vivint as our alarm service has become the absolute worst mistake of my life. The company doesn't care about my sick mother or the rest of our lives. We are seriously looking at discontinuing our service and talking to our other family member to disconnect Vivint also.

I called them and spent hours on the phone, and they would not budge. They offered nothing, didn't care that I was as customer at all. It's not so much the $150 (but that's a hefty fee for nothing), it's the principle that I did as they asked and they still won't budge. It's quite pathetic. What's worst is that I cannot leave them because I am under a contract and will end up paying more than I need to. Their inflexibility says a lot for their leadership. I am a very dissatisfied customer.

Vivint refuses to accept our written cancellation. We are only allowed to talk to representatives, never a supervisor. You never speak to the same person twice. Each representative gives you a different answer. Two representatives have told us we can cancel. Two others have said we cannot. Another one said we could cancel since we had not taken possession of any new equipment as per the new contract. We have filed a complaint with the FTC and also will be retaining an attorney. It is a nightmare!

The very small positives: I don't have to carry around an actual key because we use the keypad they gave us. Something we could have bought at the local home improvement store. The installation people they send out are polite and pleasant to deal with. So to sum up, if you go with Vivint plan on multiple false alarms per month. Also plan on getting stuck in a very real 5-year contract, we should have read the fine print.

Original Review: July 23, 2015

We had an alarm system installed June 2015. They broke the front door, and did not install front door sensor. We were assured home damage would cover it. It has been one month and no one ever followed through on contacting us. I can never get through to home damage. We could not even open front door!!! To replace entire door system 8000.00 - i.e. frame and side lights, and door. To replace door only 3000.00!!! Also, when I called to get front door sensor which we had signed up for in installation, the rep had no record that we were supposed to have a front door sensor. Yet this how our door was damaged in the first place. You can get this type of alarm cheaper elsewhere. Run, do not walk away, from this loser company!!!

Now, I've spent 20 minutes on the phone trying to have someone disconnect the false alarm. Now, the police are on their way and I have to prove that I own my home before they will deactivate it. If you have VIVINT equipment in your home from a previous owner, I'd strongly suggest taking it out of the wall and putting a picture over the hole. They will not help you with their own faulty equipment. This company is a joke!

1st day 7/8 doorbell camera takes a bunch of videos of nothing so I cancel door bell, nest and door lock because all these items can be bought at a store without having to pay a monthly fee for them and paying the full price within those 42 months. 2nd day 7/9 the alarm system wakes me up before my work alarm to inform me all battery levels are low on sensors. Now why if you just installed would batteries be low? The next thing that day was a call about an alarm going off while I'm at work but nothing was happening at my home because I checked my cameras. I have not under contract with them, then the system alerts me about more low batteries on sensors. This all happened in the trial period. I call and cancel the alarm system on 7/9. I had no problem cancelling Vivint all together and them refunding my money timely, however I am having problems with them coming to get their equipment.

On 7/17 I had a scheduled appointment. No one shows up. On that same day I call to find out if a tech is coming. They advise he has been dispatched and would be at my home in 15 minutes but still no one shows up. I call on 7/18 for someone to come and was advised an email was sent to the tech and still no one shows up. They also tell you you can't remove their equipment because if it's damaged your obligated to pay for the equipment. Now I have another appointment scheduled for 7/27. I'm wondering if someone will then show up, but in the mean time I'm without a home alarm until they come get their equipment.

I had been with Vivint from 2008 until 2015. And over $150 dollars, they lost me as a customer. We are buying a house and I was intending to call them when we moved into our new home. I am going to notify via mass email this exact experience to all those I know so they know what company they will be dealing with should they choose Vivint. Lastly, the department I called "Customer Loyalty Department", is a misnomer. It should be called "NO customer loyalty department".

This morning, Saturday, 7/18/15, at 10:53 am, when the technician had not yet arrived, I called the company to ask when the technician would be here. I was told that it was scheduled for next Saturday, 7/25/15. I explained that I was told the tech would be here Saturday, meaning today, not next Saturday. I spoke with customer service and finally said I would just cancel and change to another company. I was then transferred to another person, a technician who checked out the system and said it was working, but the system was "weak." I was again told that they would have a tech here next Saturday.

I was transferred to another tech, and back to customer service at least two more times and finally I insisted I would just cancel and get a new company. I explained to each person that I spoke with that I would not be home next Saturday because I was leaving town for about one and a half months and it was impossible to be here. Then they suggested I have someone come to my house to be here for the technician. Again, I explained I did not have anyone who could be here. I was then told the system was working, but it was weak and that I should call when I return home and they will send someone out.

I kept explaining that I didn't want my home to be without an alarm system that was working properly while I was away. I told them that I wanted to cancel my service and I would get a new company. I was then switched to another person who checked my contract and told me I had renewed my contract for five more years 4 months ago. I asked if it was in the contract for them to provide a service and was told they were required to make repairs "as soon as possible." It is unacceptable to me to wait twelve days for service on a home alarm system.

The final words from their customer manager were to go to their website and contact their legal department. I went to the website, but there was no place to contact the legal department -- only phone numbers to call for customer service. Since I wasted over 2 hours on the phone with them, I was not about to call again and get nowhere. At this time, my system is working, but it keeps going offline and then goes back online. The system is weak and I was told to call when I return back from vacation. Apparently, the people representing this company do not understand the service this company is supposed to provide. Customers who decide to spend money on an alarm system expect the system to function 100%, 24 hours a day, seven days a week.

In July 16th Vivint took another payment and I was told that I was not going to get my money reimbursed because they did not receive the first email and from the last I sent takes 30 days before they can close my account. The funny thing about all this is the nobody could close my account until they were to receive my email, but the last person was able to cancel it right away. Very upset, would not recommend Vivint to any of my friends nor family.

By March of 2014 we were no longer living in the home, although we still owned it. There was nothing of value in the house and since we didn't live there I figured we didn't really need an alarm system anymore. So I called Vivint to cancel the account, which I could do at that point, because after six years we were way beyond the original 3-year contract. Well, it turns out you can't just call to cancel your account, even when you give them all your personal information, phone password, etc. You have to send the request in writing.

So, per the instructions of customer care agent (name withheld) I sent them an email requesting cancellation. I figured that was that, thanks for safeguarding our home, maybe I'll need you guys again someday. But apparently it wasn't enough. It wasn't enough for me to have been a good customer, one who paid his bill on time like a Swiss clock every month for six years, one who even convinced his parents to sign up for a Vivint alarm system on their house. You see, the day I asked to stop being a loyal customer was the day they tried to turn me into a sucker.

It began with them continuing to bill my American Express, which of course meant calling them again to find out what was going on. I spoke with another customer care representative and also his supervisor who assured me the account was closed but I had gotten billed because we had run over into another bill cycle during the 30-day period since the notice of cancellation. I grudgingly shelled out another 45 bucks but wisely notified Amex to block any future charges from Vivint.

Now as you know, when a crack addict gets cut off from his supply of cheap rock, life starts to crumble and he begins to panic. Same thing happened with Vivint. The next month they tried to bill my Amex again and more or less freaked out when they couldn't get paid. They started calling me, wondering why I wasn't paying my bill. Umm because I cancelled the account? Which I've already explained twice?

Remarkably, over a period of about three months I spoke with several separate people at Vivint, each time explaining the situation that I had already cancelled the account. Every one of these people assured me something to the effect that "Yep, looks like this account is closed, I'm not sure why you're getting charged. No problem. We'll take care of it." I requested they send me verification in writing. Never got it. I didn't record our phone conversations, nor did I record their names, dates, etc. I just stupidly assumed they were an honest, competent company and they were going to fix the problem and cancel my account like they said they would. Nope, they kept billing me, and they kept calling.

At some point it just began to feel like harassment and I got the feeling they would never quit, so I began ignoring any 800-number calls to my phone, or any call with a Utah area code. After awhile they started robo-calling me. I'd get a call from them, and it was a recording, asking me to wait on the line for the next available representative, who would like to speak with me. I'm not making this up. They wanted ME to wait on the line for THEM, even though they were ones who made the call. A few times I actually did wait a couple minutes because like a fool I thought if I just spoke with someone again we could resolve the matter. But two minutes was about my limit waiting for them.

Finally, in October of 2014, I spoke with another Vivint customer care representative, (name withheld), and explained the situation all over again, and that the alarm hadn't been used in six months. Like all the others he acknowledged that the account was closed back in April, and that it should have a zero balance rather than the $224 they claimed I owed by that point. I demanded something in writing, and in fact, he did send me an official Account Cancellation Notification letter, which he emailed to me as a .pdf document, complete with Vivint letterhead, and his name and title on the signature line.

Remarkably, there was no date on the letter, nor any mention that the account was closed in good standing, with zero balance, as I had requested. No matter though. I figured if they thought I still owed anything they would not send me a letter like this, or at least they would have mentioned an outstanding balance if there was one. So I wasn't worried. At last, my long, sad journey with Vivint had come to an end.

Except it hadn't. Fast forward to 2015. My wife starts getting intimidating calls on her cell phone from some collection agency. Yep, Vivint again. They were back at their sneaky tricks, having turned the account over to collections, trying to get that imaginary $224 they think we owe them. They had been trying to call me, but thanks to Vivint I've gotten in the habit of not answering calls from numbers I don't recognize. I also pretty much never check my voicemail so even if they did leave a message I didn't listen to it. (But in case you're wondering, collection agencies aren't in the habit of leaving voicemails for you.)

When the collection agency gave up trying to get hold of me, the logical thing to do, of course, was to begin harassing my wife. I finally answered my cell recently when they tried calling me again. I told them about the official cancellation letter and, at their request, I emailed a copy of it to them. I also proactively sent them screenshots of my emails to Vivint, including the original cancellation request over a year ago. I don't know what's going to happen. I haven't heard back from them, despite my request for a reply. I really, really, really, just want to quit you, Vivint. Rather, I want you to quit me. But here I am, 14 months later, still dealing with Vivint like some crazy girlfriend who won't let you break up with her.

In the spring of 2014, we received a statement at our new address from Vivint showing that she was still getting billed for a service that was disconnected in 2012 and she still had a credit of $600. After multiple phone calls and certified mail with power of attorney sent, everything kept getting 'lost'. I gave up. On Jan 1, 2015, mother passed and Vivint kept on billing for a service that was disconnected almost three years ago. (It looks like they got her to pay for 3 years but, the contract is four years? We never found any paperwork from the door to door salesman.)

We sent Vivint the death certificate and they mysteriously 'could not open the file'. Once the incompetent service rep figured out how to open an email attachment (days later), she dumped us to another agent. I gave up again. The billing kept coming in the mail and the statement now showed that the credit had expired as they continued billing $50 a month. I joked that eventually, this would go to collection… and it has… by a collection agency owned by Vivint. IT IS COMPANIES LIKE VIVINT THAT OUR LEGAL SYSTEM PROTECTS. AND WHAT THEY ARE DOING IS A CRIME. Shame on Vivint and the ** that run that place. I hope this goes to court. CNN, looking for a story?

They tried to negotiate over the phone to 20 pts. I said "No, we had a legal offer and agreement at 27 pts, honor it or I'm posting this on yelp and every feedback media I can find and then sending it to my lawyer," so here I am people. They wouldn't honor their word even when it's recorded or in writing. STAY AWAY from VIVINT, they are not honorable at ALL.

Each time I told them I had an old Brinks system that was hardwired for the most areas and the sales person said no problem. The second technical Rannie **, very nice guy, said no they can never use old Brinks systems, they have resistors on their lines. So be aware the sales group doesn't know what they are doing. First Rep. Kyle **, Second Rep. Jayce **. Don't believe a word they tell you. They LIE!!!

The only thing they did was change the main control panel, that is it. Everything else, sensors, door, magnetic sensors, are all from the previous company which I was happy with. All they did was come in, saying my old company was being taken over by them, replace my control panel, unknowingly lock me into a contract and pretty much treat me like crap over the phone. I need help please. As for the rest of you that haven't been conned, when you see Vivint, don't walk but run. Run as fast and far away from these scammers, they will ruin you.

The following day John ** went to my parent's home, he disrespected my father by calling him names. They called the cops on them!! That just made me more sure that I didn't want to do business with a company that is disrespectful and pushy. I received my refund very quickly and Michael who is the tech manager from Vivint was very nice and helpful. He told me that this was the second system that he pulled yesterday that John ** had installed. Please everyone, read the reviews and think about what you'll be purchasing.

We've been paying the monthly contract fees for about 22 months since moving (and still have 14 months left on our contract), and found out that Vivint DID contract with the purchasers of our old home, and have been collecting TWO monthly fees for the same system. When I called and spoke with Maryanna in customer service, she told me there was nothing they could do, and tried to get me to install a Vivint system in my new house - hah! By the end of the conversation, she was getting pretty snarky. I would guess the majority of her day is spent trying to intimidate upset customers.

Mr. ** then explained this is a not only door to door sales and he immediately had interest in giving me a shot with the company for having this experience with their main competitors company and he even did a great job with impressing me with an introduction for the company after the first interview. Now after beginning the training I will say they definitely want quality employees and train us very well opposed to my last gig with ADT which just threw me in a van and made me knock doors till I learned on my own. But just like with all sales jobs, Vivint doesn't just hire anyone. They really want punctual people and they did turn a lot of people down.

After about 2 weeks of training I was emailed that I could no longer be a part of the company because of a hiccup I had in my background check. I had forgotten about a failure to appear for a misdemeanor which I did not expect to show up because I have not plead guilty or not guilty yet, however I was told only felonies get you barred from working. They still decided to cut me and I wasted about 2 weeks of my life with extensive training that I wasn't paid for, however some of the newer knowledge I learned about the future of smart home automation and security was a bit interesting.

Now my main point is that HAD their Snagajob listing would have not been misleading and stated this job--commission only and it was for sales of home alarms I would have definitely overlooked them and not waste any of my time applying and training. The Snagajob listing was deceptive in my opinion making it look like a legitimate base pay sales job which is what I was looking for.

Fast forward to July 2014 - we sold our house; the people moving in had a security service they were transferring; and we were house sitting for friends for the next 18 months and they already have a security service. We called Vivint and told them we needed to cancel the service and the circumstances, where they informed us that we still had 3 years on our contract!!! I was stunned that we had been paying for their service for 6 years and still had a time frame. No matter what I said, they insisted we owed them additional years of payment.

I have faithfully paid the contract each month for one year today. I called Vivint again today, explained the circumstances and was told I still had another year to pay. In the first place, THEY are the ones who called me telling me I needed to upgrade. If they had not solicited the upgrade, I was perfectly content with the system the way it was. No extension was ever negotiated and I have made my last payment to them in June 2015. They can sue me for the remainder of it - I still won't pay.

Within 2 days, one camera stopped working. I called Vivint and they said it would be 3 weeks before anyone could come out. A day later the thermostat they installed would not work. I decided to cancel. I was given a hard time because they did not realize I had a 30 day cancellation clause. Funny thing is that they got a technician out in 3 days to remove the system. Over 2 weeks earlier than he could come and fix the camera.

After they left, I had holes in my walls and the system I had before had been disabled by cutting the cables. I called for them to fix those and they said it was against the law for them to touch the other system. Not against the law to disable it but against the law to fix it? I hope everyone that is thinking about hiring this company reads this and the other reviews first!

Now, my unit outside has stopped working due to the high head pressure. Vivint does not work on that. They only have installer not troubleshooters. So, I called my HVAC tech to fix the problem. He could not service the unit until after Labor Day. I sat at my house for 2 days with temperature of 80/90 degrees inside. I discounted that to the unit being new. The techs were great. So, I just stayed with them.

Until a couple of months later the unit started acting up again. Call Vivint, they sent a tech out, he could not determine the problem. I finally called my tech and he said, "your thermostat is causing your problem". I called Vivint and explained the problem to them. The young lady on the phone has me working on the thermostat with her coaching. That lasted about 10 minutes and I was done. I work on aircraft not thermostat and HVAC. Called my tech again, he came out and got the unit running again. Each time he comes out he charges me. Beside, Vivint wants to get paid too.

This mess went on for several months. I finally told them to come and get their thermostat out of my house. The tech came and told me that he is not responsible for the unit working when he removed the thermostat. I told him, "He is the only person responsible for the thermostat, your company put them in." I talked with Vivint about reducing my service since I no longer have the temperature control portion of the system. I tried it, but with as much traveling as I do. I really liked that feature. I talked to several account reps about the system.

I would get told I was going to be reimbursed for the HVAC cost. I sent the bills in numerous times. I kept getting the run-around. So, I just wanted the system gone. They kept calling about the bill. My credit card updated right on time. They cannot charge the card, so I have been getting calls after calls. Until lately they have stopped. But, I am so frustrated with them about not providing the service you agreed to, but you want to be paid for it. Run away from this company, they have the smoke and mirrors. But, when you pull the curtain back you will get hit for a bill like me for $2,500 to get out of the contract.

Few days later, I saw my ADT sign next to my front door; I believe ** picked it up. I tried to call ** for almost 2 weeks no answer. Few days later he answered and said that he was in vacation and said that he will take care of it and call me back and I never heard from him since then. I called customer service on Saturday and spoke with **. I explained to him the situation and said that he will charge me $50 for the module and he will ship the sign for me. I told him that was what we agreed on with the ** and I don't have it yet. He said that he is going to call ** and if he doesn't hear form him by Thursday he will mail the module. I asked him to call me on Thursday to make sure the module and the sign are being shipped. After a week no call and the parts didn't come.

I call back and spoke with ** Vivint customer rep. I explained to her the situation and she said that she will schedule a tech to come and drop off the parts. In addition, she collected the information to submit a complaint to the appropriate manager. She scheduled the tech to come in on Friday between 5 - 8. The tech didn't show up and I called back customer service. ** answered and said that she is going to call scheduling to find out what is going on. After being on hold for 5 min she said that he will be there in 30 min max. This was around 8:15 PM.

At 8:30 a tech with a thick Spanish accent called me and said that he is 50 min away and he is coming. I told him that I am very disappointed waiting all this time and nobody called to notify me with the delay. He said that I wasn't on his schedule. I told him that I received a confirmation email about the schedule and told him "Forget it. Don't come." I called ** again and told her to transfer me to the cancelation department because I am tired from dealing with this nonsense.

She did transfer me to ** an account manager. I re-explain the situation and asked me to scan and send her the cancelation form. After few days I resend her the form again because she didn't confirm that she received it. And here what she responded: "I have received your notice of cancellation and attached the documents to your account. Call us back at your convenience to finalize the cancellation process. You can talk to anyone in our customer loyalty department at 800-216-5232 EXT ** as I have notated your account of what has already been processed. They will get the billing and technician appointment taken care of for you."

I have a graduate business degree so please do not take me for just a simple consumer who didn't think to ask questions etc. It just was not something that was mentioned. I had NO idea that this contract was virtually impenetrable and I had no idea that it was for four years. If you want out, you have to find someone to take over your system, or you have to pay IN FULL the remaining months of your contract... For me, it would've totaled around $2520... Unreal. They're hard to get a hold of and also if you move, and you do the "free" transfer of service, they end up tacking on all kinds of charges to your system. I moved, so I moved the system, and they ended up charging me $300 for equipment that I had no idea was being installed above and beyond my old system. It's a scam, honestly. I realize there are many "happy" customers but I cannot warn you enough to stay away from this type of agreement.

When we came home for the evening, the man returned at that time my husband was home but I wasn't. The man continued asking more questions and my husband explained that I was not home so he said he would return. At this point, there had been NO comments that we had any interest in his product. Something worthy to note that he volunteered was how he had actually unlocked someone's garage so a delivery driver could place a package in someone's home remotely. I can't imagine anyone wanting someone to let a stranger in their home without them being there. I don't want someone else to be able to "control my home". After leaving my home he then spoke to neighbors using our name saying he was working with us! We received calls asking to confirm this from our neighbors.

So needless to say, the guy returned. When he came, my husband and I had 10 minutes to get across town to a meeting. I expressed to him that fact and that we were not interested. We were on our front porch and the guy placed himself between me and my door and continued talking. My husband then walked out and he did the same thing to him and decided to start the "spill" over for his benefit. We FINALLY got him to leave our front door after having to get rude and we went through our house to exit our side door where our cars were. He came back to us as he noted an autism license plate on our car and started his pitch again by asking if we had a child with autism. That was the LAST STRAW! Needless to say, he left or he would have been escorted off of our property.

I immediately got on the phone and called the company to report him. I was originally told I would be forwarded to a voicemail where I could leave my complaint until I demanded to speak to someone. I got a person who SAID they take their reputation seriously and would definitely pass my info on but after reading some of these reviews, I doubt they will do anything. BUYERS BEWARE!

Original Review: June 25, 2015

Had I read the reviews on this site, I NEVER would have signed up with this company! I wouldn't sign my worst enemy up with them! First and foremost, I went with Vivint because I was told they would give me an outdoor camera so I could keep an eye on my horse (who has medical issues) while away from home. The issues I have had began with the first person I talked to when I filled out the form to find out about their services. The person who signed me up told me they would provide me with an outdoor camera, 10 window sensors, 1 smoke sensor, 3 door sensors, a thermostat control, and a panel all for $60 a month. That person took a $49 payment that was to be applied towards the first month's payment.. I was told someone would contact me to set up an install appointment. I also told the person that my friend was a Vivint customer and she referred me (she was eligible for a $50 credit).

I never heard back regarding install scheduling and contacted that first person to find out what was going on. He scheduled the install. The appointment day came and the technician was supposed to be here between 8 and 11 am. No one ever showed up. I called and asked why and was told the technician was running late (no phone call was made to let me know this) and would try to get here between 5 and 8 pm. The technician arrived at 7:30 pm but with only 3 door/window sensors and the panel. I showed the technician the confirmation email from the original order (which for some reason actually showed 40 door/window sensors). I emailed the original person and told him the situation. He spoke with the technician and attempted to right the situation.

The technician did not have the remaining 7 window sensors and 3 door sensors but did install the smoke detector and thermostat control along with the 3 sensors he did have and the panel. No camera. I was told someone would call me to set up an appointment to install the remaining 7 window sensors, door sensors, and camera. Didn't hear anything for over a week and called Vivint again. An appointment was scheduled and this time the technician actually showed up within the window. He couldn't install an outdoor camera as he said it would be a $250 charge (which I was NOT told about upfront). The outdoor camera was the whole reason I went with Vivint in the first place. An indoor camera and the remaining sensors were installed. I was promised a month's credit for the trouble and screw-up. After a few days, the system had issues connecting. I called Vivint again.

A technician was supposed to come out that Saturday but called to cancel because of car trouble. When customer service contacted me to reschedule, I let them know how dissatisfied I was with their service (or lack of) and stated that due to the connection issues, they need to provide me with a FOB so I can arm/disarm the system from outside my home because the app on my phone wouldn't work due to the connection issues. I was told the FOB was normally $60 but they would discount it to $45 due to all that I had been through. The technician would bring the FOB with him when he came. Appointment day: I was told by the customer service rep that the appointment window was between 8 and 11 am. 11:30 am came with no technician and no phone call. I called and apparently the customer service had written the 8 to 11 am window but scheduled me for the between 2 and 5 pm window.

When the technician arrived, he gave me the key FOB free of charge because yet again, the company couldn't get things right. I thought at this point the issue had been resolved. A few days later, I got a key fob in the mail and my bank account was charged $172 with no warning and no bill. To make matters worse, I never received my original credit, I was charged for the key FOB, and my friend that referred me never received her $50 credit. Needless to say she is now embarrassed to have referred me to Vivint and has recently run into billing issues herself with the company. When I called Vivint about the $172 charge they stated that there was the $60 charge for the month, the key FOB (at full charge no less) $60, and didn't really give an explanation for the remainder.

I called back this evening to cancel my service as there is no way I can have any trust in the services provided by this company and I have given them chance after chance to right all the wrongs but all I was promised was one month and a half credit. At this point I have wasted so much time and frustration dealing with a company that is supposed to be providing me peace of mind and security. Per the last person I spoke with on the phone, they will not cancel my contract stating that I only had 3 days after signing to do so and I was told if I contest the charge with my bank and cancel the card that they are billing, I will be sent to collections. This is ridiculous!

This company locks you into the contract and they feel they can jerk you around and steal from you as long as they have that contract. Obviously they don't show their true faces until they know they have you locked in. The system is a good system and the technicians are friendly but as for the rest of the company, take your money elsewhere and save your sanity!

I called into Vivint the very next morning and they informed me that is for new customers only. I am overly frustrated because I was promised a service that they are not willing to do without me spending another $250.00. Even though their own representative promised me this deal they would not honor it. They just said that they had to re-coach their employee. I told him the five dollars a month would be more money than charging me upfront for the service. The lady on the phone just kept repeating, "I'm very sorry. I'm very sorry but there's nothing we can do." They were not willing to budge at all. Their customer service is probably the worst I've ever experienced in my life.

If you'd like to cancel your contract you still have to pay your full monthly fee for the remainder of your term so there is no counseling, there is no penalty. You just have to pay the exact same amount whether you keep it for the five years or if you want to cancel. This company is the most dishonest company I've ever had to deal with and their customer service is atrocious. I wish I knew this before signing up because now I'm locked in. There are a lot of other companies are offering the same types of security features and I would definitely go with another one, anyone but this one actually. Don't get suckered in to this load of crap that Vivint tries to shove down your throat

On Sunday while I was out I received a notification on my phone about a "break in" in my back window, then another notification on 3 other windows. I arrived home to police - Total false alarm, no windows were open, everything was perfectly fine. The sensors again triggered off a false alarm which I was able to turn off, give my password to the tech that called again, so obviously there is a problem. Even with the alarm off I am getting notified different windows "are open" when they are not. So basically I cannot set the alarm.

The earliest... absolute "earliest" a technician can come out to see what the issue is, August 4th! Are you kidding me? Typical nonsense customer service rep pulling my chain, putting me on hold for 20 minutes to see if it can be moved up (I know that game, put the customer on hold, they take small break, get back on and tell you there is nothing they can do). You mean to tell me not a single tech person has absolutely no time until August, that they "are not in the area" claimed the rep? Only thing I can think of is tech is so overwhelmed with failing flawed systems. But they sure had time when they installed it, like I said, within 30 minutes after agreeing to this mess!

I'll be on vacation and now in the back of my mind, I have to worry if my house if in fact safe because of these incompetent fools. So it comes down to this, the friendly act from the salesman pitching you this system, the price, etc. Quick install looks like they have their stuff together. But heaven help you if there is a problem, you'll be waiting months for a repair with no system to make you feel safe in or away your home. And I'm not even confident the repair will be top notch. I'm almost sure I'll have another problem after August. I've contacted BBB, I will be contacting the state's Attorney General office in the morning for deceptive business/practices. Do yourself a massive favor and stay away from Vivint. If they knock on your door, just shut it in their face.

Now mind you, this was in the morning on 06/15. I called today because I didn't receive a refund and was told by a representative named ** and even a supervisor named ** that the refund was never processed and that they would process it today and that I would receive a refund within ANOTHER 3-5 BUSINESS DAYS!! Their lack of concern was disgusting and proved that this company really is just as ** as others have stated. I said to ** "So, had I not called you people would have never given me my refund on a service that was never installed?" Facetiously he said "Yep, that's correct." I've never been more infuriated in my life. Now I have to wait nearly 2-3 weeks to receive a refund because of this company's negligence? And all they could say was that they couldn't do anything for me. I hate, hate, hate this company! Horrible customer service and this company steals from its customers!! Turn away!

I am tired of telling Vivint that I cancelled service, and that I don't owe them any money, being that I have received an invoice of service. Do they actually believe that I would continue to pay for service that I did not receive? If I had known that the service had not been cancelled, do they believe I would let 4 months of unpaid service pile up. It is ludicrous for them to think, that a reasonable person would continue to pay for service that they have received.

On my 3rd day I decided to cancel b/c I really wasn't looking for a system and just didn't need the extra expense each month. I called to cancel (no real problem there) except they tried to entice me to stay by offering to lower my monthly fee by $10 a month. I told them I wasn't really looking for a system or an extra monthly expense. I just needed to sign the cancellation notice & email it to them. I did that and started the cancellation process and refund of the payment I had made that night. Next is where I started to get mad.

After calling back so they could enter my cancellation notice I had to give my verbal password yet again (which they didn't have correct so that had to be emailed to me) but in order to get someone out to uninstall the equipment the only times they had were 11-2 or 2-5. Really? The sales guy had his install crew on the phone that night to get the equipment installed yet no evening appts to get the equip. back. I find that hard to believe that you don't have any other times available to get your stinkin equip. back except those times. People who work all day don't have time to sit around waiting 3 hrs for someone to come by and get your equip!

I called back 2 different times and got the same answer. The one gal I talked to actually had an evening. apt the following month but I was going to be out of town so that was the only time avail. I asked if they could call me ahead of time so I would know when they will be there. She said they will put it in the notes and should be able to call me since it was about a week out. We'll see how this goes. NOT impressed with the customer service/uninstall branch of this company!!! I would think twice before getting a FREE system and later decide to cancel your service!

I immediately placed a call to Vivint, and was assured a technician would be there the following day to check the thermostat, and if there was time, fix my now disabled, due to malfunctioning, doorbell camera. I was satisfied with this arrangement until the technician failed to show up, and didn't bother to call either. So I called Vivint again, asked what gives? They unapologetically made another appointment for me, for today between 7 and 8 a.m. I didn't wait long past 8 before calling them asking again where my technician was. I was then told he would be here in 30 minutes, or 8:45. By 10 a.m. I'm pretty angry, so I call Vivint AGAIN. I'm told once more that I'll be scheduled AGAIN for another appointment, this time for this Saturday between 8 and 11.

I'm so angry, I'm almost in tears. I'm being made to feel that their busted equipment is somehow MY fault, and that their crappy customer service and technicians are somehow above helping my family. I cannot afford to pay $300 for an electric bill caused by their faulty thermostat not cooling my home efficiently and effectively. My husband called in and asked what steps we can take to cancel the service and receive our installation fees since we have not even had the system for one week. We were told that our responsibility to them would be over $2000. I'm beside myself at how they can run a business that is no better than a fraudulent, scamming criminal. I am certain that the reviews written in support of this hateful company are as fraudulent as the company they stand behind.

6th, no one called to determine why my system was not functional -- does not sound like active monitoring to me. 7th, calls required a 45 minute wait for a person. 8th, no supervisors were available to hear my complaints/concerns. 9th, billing continues while I get no service. 10th, in order to get a refund for lack of service, I have to call back after the installation (can't wait for the 45 minutes on hold). These people do not know the meaning of the words customer service.

All of which could be monitored via our smart phones, tablets, laptops, etc at no charge to us for the installation or hardware - As long as we agreed to put a sign in our front yard and talk up their system to anyone and everyone, that was of course providing we did like it. If we didn't like it, no problem they would come take it out. He also explained that to obtain the free installation we would need to be fairly flexible for when their technicians were in the area, which we didn't THINK would be a problem. Paperwork then came out, and an Agreement was signed to pay a $99 activation fee and lock in our monthly monitoring rate at $69.99 for 60 months. When we asked why there was a total "contract amount of $4,199.40," the rep explained it was only to tell us what the total value amount of what we had agreed to was. I explained “but this says it’s a CONTRACT,” he said “contract – agreement,” all the same.

While he was filling out the product order paperwork, he actually said "hey do you guys have any snacks?" We looked at each other with shock and I said “Snacks?” He said "Yeah, I haven't eaten all day so any food you could offer would be great." Still in shock, I handed him [3] snack cookies. This for whatever reason threw up a red flag with me and the warm and fuzzy feeling started to go away. Oh I don’t know why maybe because as a business owner I felt it was HIGHLY UNPROFESSIONAL to ask your client for food??? At any rate, while he was finishing up paperwork and talking, I googled "Vivint security system customer reviews" to see what the 'world' was saying. I hit print and brought them to the table to read. The sales rep called in to his office to get us approved and I began reading the printed reviews. To my amazement and shock, the reviews were mostly really really bad.

But before I could begin discussing them, and within just a couple of minutes of getting us approved, sales rep was very pleased and showed us a text that his technician was available so quickly. And then informed us he was only 15 minutes away! I said, “He’s coming over NOW?” Looking at the clock it was 9:30pm He said “yes, he'll be right here and it will only take about 30 minutes to install everything.” At that point, I attempted to discuss what I had found with the sales rep, while showing them to my husband. The sales rep of course explained them away by indicating that they are a Forbes rated company and of course there will be bad reviews, but that there are equally as many good if not more reviews for his company.

This I acknowledged that all companies would have good and bad reviews and told him “I didn't search for bad reviews, I only searched for reviews,” explaining that of the first 30 reviews submitted between 5/22/2015 and 6/13/2015, ONLY 5 were rated 4 or 5 stars, leaving the remaining 25 rated at 2 (dissatisfied) or 1 (angry). There were no 3s!!! By this time the technician showed up to do the install as we were discussing these reviews. I told the sales rep and the technician to hold on, that we had more to discuss. Reading on I found that several of the bad reviews complained of how the CONTRACT was handled by Vivint and how the consumers were FIGHTING TO GET OUT OF THE CONTRACT, even though the equipment did not work as promised or even within their 3 days right to cancel!!!

In addition to these reviews, we also discussed the fact that it is now 9:45pm and the technician is wanting to START installing equipment. I told the sales rep and technician, “it is too late in the evening to start anything, let alone this kind of work, we have a very early morning,” and while we appreciate the fact that the sales rep said “we would need to be flexible in the scheduling,” we had no idea it meant RIGHT NOW. Of note, unless this guy is superhuman, there is no conceivable way the tech could install 3 keypads on 3 levels of our home, a camera door bell, keyless door knob and a garage door sensor; activate everything and test for working order, PLUS educate us on the uses of them, AND download the apps to the smartphones in 30 minutes!!!

Even a few of the reviews mentioned the promised "30 minutes" when in reality it took 3 4 hours!!! Because of all of this, the decision was made to cancel the Contract, before anything was installed and the 3 Day Notice of Cancellation of the contract was signed. Both the sales rep and the technician advised that signing the 3-Day Notice of Cancellation wasn't necessary because the paperwork had not yet been turned in. So I said "great," and took back EVERYTHING the sales reps notes, both the original and signed Contract and Work Order, cancelled deposit slip, EVERYTHING that had been filled out and/or signed back. I thanked and apologized to the technician for his time and my husband showed him out.

For the next 10-15 minutes, the sales rep tried very hard to convince us that our decision to back out was the wrong one, that we shouldn't let a few reviews sway our opinion and several times I told him I appreciated his efforts but at this point, both my husband and I agreed we need to pause, take a step back and think it over. Still trying the hard sell I finally told the sale rep “great give me your business card and let me do some more research tomorrow, and if I find it IS something we want to move forward with, I will give you a call.”

As you can image, the sales rep was not very happy picked up his notepad, said “thanks guys” and then proceeded to throw the unopened SNACKS he had requested in my trash and storm out of our house (which of course was without leaving a business card behind). It is now 10:00pm, the technician sat outside our home for a good period of time while the sales rep paced at the end of our street for a long time, which, we discovered was because he had to wait for someone to pick him up. (You know, much like when a group of students are dropped off in a development to sell magazines or other stuff.)

While my husband and our friend are out in the garage waiting for the technician and sales rep to leave, I in the meantime checked my emails and found an email that had been sent at 9:23pm from Vivint THANKING US FOR OUR PAYMENT of $169.24 (which, in reality should have been for $168.99 - $99 activation and 1st month's service of $69.00). I called Vivint Customer Support listed in the email right then and was told I would have to call their Loyalty Department in the morning TO ASK FOR A REFUND!!! Suffice it to say, my Bank is on the watch for any unauthorized charges from Vivint. Thank goodness for the insight to stop the bus before it ran us over!!! Please buyer beware. Do your research FIRST!!!!

Techs came out on June 3, 2015 and replaced the radio receiver on my roof and the problem was fixed. I had nearly 2 weeks of Internet before it went down again on Tuesday, June 16, 2015. I get a text message from my wife around 3 PM that day to report Internet was down. I get home from work and around 5 PM, I call tech support and speak with **. He tells me that the signal is associating and disassociating and that his supervisors would work on it and it should be back up in a couple of hours.

When 8 PM rolled around (3 hours after my call) and the Internet was still down, I called again and spoke to **. He told me that the techs who were working on the problem had gone home for the night and that they'd get right on it first thing in the morning. It's 10:45 in the morning on June 17, 2015 and I still haven't heard anything from Vivint. Vivint sucks.

We just wanted the system fixed so they offered the service rep for 2 weeks after the issue to come by our home from 5pm-8pm. No show. HORRIBLE CUSTOMER CARE. I am looking at ADT to replace them. Good technology features are irrelevant if you get false alarms and issues when you are not home. And, then treated indifferently by customer loyalty with poor customer care. GO WITH ADT if you can.

I asked the rep, “What if it was your home how would you feel?” His response and all he could say to all questions asked was "Sir I'm sorry nothing else I can do." I was also told: "We are very busy this time of year with new installs." I asked “Do you not take care of your current customers first?” And all I could get was “Sorry sir”. This is a rip off company and service is terrible especially with customer service. My home and family are not protected until the service rep can come out and the customer service rep told me we have legal consultants if anything was to happen during my down time.

Absolutely the worst customer and product service I have dealt with in anything. They want your money and make it where you are stuck with no way out. I could go on and on. But simply BEWARE and stay away. Find someone else that is customer caring company and really cares for your safety and product you purchase. I have two small kids, an elderly mother and wife that lives at home while I work night shift and now I have to worry for at least six weeks for their safety while I am not at home with them. I do plan of filing legal action against this company for their breach of contract due to no service and unwilling to get me the service needed within a respected time frame.

The product that sparked my initial interest was the "doorbell camera" as my husband and I had been pricing out different camera options for the front porch of the home. We live in a safe neighborhood but over the past several years we have noticed a spike in not only crime but home invasions (which is was our biggest concern) and in reading police reports and having friends on the DPD we were aware of the tactics these criminals use by going to the front door to see if someone is home then going to the back door to breach the premises. The doorbell camera was unlike any product that we have researched. HD video, night vision and the ability to speak with whoever is at my front door from our smart phones (even if we are not home which was a big plus since we frequently travel).

After the install (which was done promptly, professionally, and of the highest quality - our technician was ** and a second technician ironically enough named ** came to assist). I went online to validate our decision to have Vivint secure our homes. At first glance I was appalled to see so many complaints - I believe a couple thousand - but when I did the math it was an extremely small percentage of outliers who actually logged complaints. Most of the complaints I read I honestly could not make sense of and I was honestly a bit puzzled as to how a consumer could have the system installed without knowledge of the contract for monitoring services, since the company completed 2 recorded surveys with my husband and I both before and after the installation.

I felt inclined to write this review because with all the negativity and mud slinging going on in the world today it was nice to experience a company and employees represent themselves in such a professional and ethical manner. I would not only recommend this company and service to anyone in need of a high quality home security and automation system unlike anything else being offered currently - but have already had the system installed in our second home and our daughters home.

out. And at this time the reps are starting to get a little rude. Vivint service has been great up until this point. I don't think I should have to stay in this contract agreement and should be able to go back to my original agreement in which I have 6 months left. This is not how you treat a loyal customer. At this point I feel trapped.

We were still having issues, as the system was never installed correctly. Apparently, the automatic door lock was not compatible, either. After numerous calls, promising to come and take the door lock system off, to this day, I still have it on my door. We continued to have a "low battery" signal that constantly went off. Again, after numerous calls, my wife was told to go into the attic and they would have her to help diagnose the problem. We had no intention of going into the attic and touch anything! If we messed up anything, it would then be on us, and we did not want any other issues coming from Vivint.

After about 8 months of dealing with the low battery signal and half the system not operable, I had enough. I contacted Vivint to cancel the contract. I was told that they could not cancel the contract over the phone. In order to cancel the contract, we would have to send a letter in writing stating that we wanted to cancel the contract. Again, we were told that there would be a $150 cancelation fee. We said, okay, even though they owed us money! When we were downgraded to the lower package that still did not work right, we were supposed to get a refund for the overpayments that they continued to bill us for. We made so many calls trying to clear this issue up at the time as well. We would tell every person who answered that we were still being billed incorrectly for the service. They overbilled us for months! They chose not to change it and continued to bill us for the first package.

So, they actually to this day owe us money. However, we said we would pay the $150 fee to get out of the contract. I sent the letter in writing on October 10, 2014, indicating that we were cancelling the contract. We have paid for a non-working service for the better part of a year. On the October 20, 2014 letter, we notified Vivint that we would be putting a stop payment on the account. We did not receive any bills for a few months/couple of months, do not have an accurate date(s). We thought that we were done with Vivint. Then we start getting bills AGAIN! We started making phone calls again. We asked to speak to someone in higher level management, but was never able to do so. They send you to their Customer Loyalty Department, who cannot do anything to help you nor are they willing to send you to some who can.

On our last conversation we told them that we were not going to pay the remainder of the balance. We did offer to pay again the $150 we were told we could pay to cancel the contract. The letter on October the 10th, also stated that we were no intended to pay. We were never contacted. We have now been turned over to a collection agency, asking for $1,802.12. Now I have to deal with the collection agency and possible credit issues! Vivint breached their contract by not providing a working system on August 26, 2013. We continued to pay for the non-working service because we felt they would make it right. Since then, we have found out that Vivint does not maintain local service technicians in our area and never had the ability to timely address any service problems.

Updated on 10/06/2015: They did not do anything to make my home secure. I stopped payment of $57 a month which they said I could not do. The finance company closed account to negate my disputing their claim. They never responded to letters, or to my attorney. Now resorting to collection agencies.

People only write bad reviews because they have high expectations. Or lousy salespeople. Everything as promised was put in writing and received. I'm not being overcharged. The horrible reviews of being on hold indefinitely, bogus. Customer service was quite accommodating and I ONLY called them to qualm my fears. People create drama! Vivint! Great Job!!! We are extremely pleased that you are protecting our home!!!

They say he has been dispatched. Never shows, and to boot he sounded drunk. So they say another guy will come in a week from 11:00-2:00. Guess what? He doesn't show, either. So I call corporate again, very angry by now. I tell them to come and get it and cancel my contract. Then I call my bank and put a stop payment on Vivint. Later that same day, actually night by then, the guy who sold it to me came to my door. I told him I was done, and did not want to discuss it further. Take it out. Well, this jerk spent a solid hour giving me the most high pressured pitch, along with deals to keep it, that I have ever experienced. I probably told him a dozen times, I am done. Stop. Take it out. He just keeps on, and I finally get really mad, and raise my voice. He finally stopped and was pretty angry himself, and cursing. I am still waiting on Vivint to get the system. I sent them the cancellation notice last week. Here we go again. NEVER use Vivint!!!

After softening them up by scaring them with talk of nearby burglaries, the sleazy peddler went into high gear explaining all the bells and whistles of the absolutely free Vivint burglar alarm. Vivint was very speedy in disconnecting the previous burglar alarm. Unfortunately, the system they put in DID NOT WORK! After repeated phone calls to the salesman, customer service and Vivint corporate, I was told they needed an electrician to do some work so the alarm would be functional.

In the meantime, my parents were scared to death to leave their home, which was now uncovered by a burglar alarm due to Vivint. Vivint promised an electrician, but when no one appeared, the Vivint rep wanted my parents to find an electrician themselves! An electrician contacted by Vivint told my Mom that they wouldn't work for Vivint based on the very poor online reviews. Imagine a company that sells a non-operational burglar alarm, then tries to get the customer to solve the problem! Calling Vivint is useless because no one will do anything but transfer you to another representative. They will not allow you to speak to a supervisor. You only get the run-around with Vivint. And the free system? Not so free.

My parents are on the hook for $69 per month for 60 months! Even charged them $100 for installation. If something goes wrong with the system, they have to pay $49 for a service call. No getting out of the contract. My parents are on the hook for 5 years. If they need to leave the home due to declining health or sell their house, they are still on the hook for 60 months. My heart bleeds for my parents. After working hard for 80 years, they get taken advantage of by a scam artist trained by an unethical company. Protect yourself and your family by totally avoiding Vivint!

They can't follow directions. When I first signed with them back in 2006 they were great. I would recommend them to anyone, now I wouldn't recommend them to my worst enemy. They have made so many mistakes with us and screwed up so bad that I have over 5 months of credits from them. NOTHING GOOD TO SAY ABOUT THEM.

Needless to say they did not leave my house until midnight!!! I was fussing, cussing, and threatening to make them take the crap out of my house by the time they left. I bashed them on the horrible customer service from the first thing coming to my house so late in the evening and then practically forcing me to get the service installed at that late time of night. I do like the features of keyless entry into the house, garage door opener synced to our phones, video surveillance of my front and back doors, 2 way conversation if alarm sounds and life alert for my mom. But at the same time, I am so livid about the bum rush last night that I want to tell them to come get it and put my old system in ($25/month) before the 3 day grace period is over. BECAUSE I WAS WITH THOSE IDIOTS INSTEAD OF LOOKING AND DOING MY HOMEWORK AS USUAL, AND NOW I HAVE A FREAKING ZERO FOR THE TEST!!!

UPDATED ON 06/08/2015: After battling them to cancel my contract and refund my money, they came to remove their equipment and supposedly reconnect my previous system. Well the installer attempted to leave without reconnecting the power box and control panel. I took a quick look at the system and questioned him as to why would he leave live wires. I was told by customer service that they would put my original system in like it was when they came but the installer gave me a song and dance about how he was not allowed to. I have never seen anything so unprofessional in my life! How do you leave live wires hanging in my garage and kitchen? This is the worst experience I have ever had in my life. Do not get this system. They have horrible customer service.

The panel is 200 dollars and they won't budge even though I tried to get it installed prior to that and they never came out. Their thing is that they will only do it if I pay 99 dollars and renew my contract for another 46 months. There were lots of issues that I did not discuss because it will make it even longer. I've paid over two years with no installation because they never came out. I'll eat the rest of the 13 months, but I will cancel my account as soon as I'm done paying. Very unsatisfied customer and do not recommend this company at all. If I could give it a 0, I would.

I am currently on the phone with them now, WAITING on hold. I have been asking them to discontinue one of my accounts for 2 months. Each time I make the request someone states that I need to speak to another department. I have dedicated entirely too much time while I am at work to this poor excuse of a company. They refuse to discontinue the service.

Upon further inquiry and an attempt to get a more immediate date I had no success. I am upset about this because my reschedule should have been more of a priority since I am a long time customer and I am committing to a five year contract. My displeasure was expressed and the best I could get from their representative was a call if someone canceled prior to that additional three week plus date. Poor way to treat customers.

During the signing up process, ** (the rep that came to my door) offered to waive my first month payment of $69, and the fee to get Vivint installed ($99). I had to sign a 5 year contract with Vivint and I still was not clear if I had to pay $99 to cancel or buy my contract out, which would have been around $5000. Regardless, it was a red flag. So, when the tech came to install my system, I mentioned this cancellation concern. He informed me that I had 3 days to cancel without charge.

**, the rep, had left to go to someone else's home, but did stop back by. He notified us that he could not waive the installation fee (which I had also just found out considering they emailed me with a receipt showing my bank account was charged the $99). He said he was going to "run to the ATM" and pay me the $99 from out of his OWN pocket. He also instructed me to DENY to the Vivint people that he made me any promises, probably because it is unethical and illegal for him to do so.

As I'm waiting for ** to return and waiting for the tech to finish installing the system (mind you, it took over 4 hours), I noticed the rep had left behind all of his paperwork for other people in my neighborhood along with some blank contracts. The kicker? The other contracts had a piece of paper at the bottom revealing the 3 day cancellation notice -- which ironically my contract did not have. ** never returned with that $99, nor did he return to get his paperwork. When my boyfriend attempted to call him the next day, he did not answer but he did text back saying he would "come through for us" but that he "didn't have a ride" at the time since all of these Vivint salespeople carpool.

So, the following day, I received a call from one of the Vivint techs to come and install a camera I had purchased that was "out of stock". By the time he got to my home, I was already on the phone with Vivint cancelling my service. This tech was EXTREMELY helpful and told me not to feel bad - that the rep was in the wrong and he took his paperwork that was left behind and called his boss immediately. After about an hour long phone call, Vivint finally cancelled my service. Not 15 minutes later, the rep was calling wondering what the problem was. Suddenly, he could lower my contract to only 3.5 years... No sir, you are a scam artist!

This company has potential, but the scams and promises the salesman make is ridiculous. Sorry Vivint. The only reason I give 2 stars is because of the techs who educated us a little bit better - thank goodness for their honesty. I understand trying to make money but there comes a line between honesty and integrity and I feel like Vivint has no clue where that line stands.

At that point, his pitch changes, explaining that he could potentially pay for my cancellation fee. He would love to review my contract with me to figure out a loophole. I declined. He then told me how much money I would save with his service. I told him how much I was paying and, looking shocked, realized he had to switch his pitch again. This time promoting a camera so I could see who is at the door along with a magic thermostat. So after drilling him on the cost he finally came clean that the stupid camera would cost me $10 a month and the thermostat another $10/mo. At the end of his pitch he had walked himself into admitting that his service would be double what I was currently paying. The bottom line is that the tactic of attempting to fool people into thinking that Vivint represents their current security provider is wrong. When it comes to a family's home security, your sales representatives should instill trust.

There is no such thing as a model home, we were not receiving anything for free and everything else he told us was basically not true. He tricked us into signing a five year contract without telling us we couldn't cancel without having to pay the balance of the term. Within ten minutes, the technicians were at our house to install the system; ** told us we had no choice but to do it then in order to get the "free" system. Luckily, we later found out from customer service that everything he said was untrue and canceled within the 3 day window (3 days!). Of course, the technician did not show up within the scheduled time to remove the system. This is the worst company ever! Stay far far away! I don't care if they have the best home security system in the world, they are manipulative liars and should be shut down. This sales person should be arrested for fraud.

As the alarm was still going off, I was instructed by the rep to troubleshoot the system which took a long time with my brother-in-law helping. As we are not trained techs, the rep was getting short with me as I'm going back and forth from the panel to the box in my bedroom closet. She told me a tech couldn't come out until June 15 which is almost a month but she would set the panel so it wouldn't alarm until they come out. Of course I had to do the reset with her instructions. But as soon as she hung up it started alarming. I called back and spoke with another rep who did their own quick fix again, only for it to start again this morning.

So I called again, asked to speak to a supervisor and was told no. Rep stated she spoke with the scheduling supervisor and they can't come out any sooner. She again did her quick fix and alarm again went off after she hung up. I had to go and silence it. In the meantime I get an email from Vivint stating, "The battery needs to be changed ASAP as the alarm will not go through if the battery dies." Here is the kicker -- per the rep the equipment is under warranty but I'll have to pay $49 service charge. If I had read these reviews before I would not have gotten the service and would not recommend them to anyone.

As an active duty military member, it is not fair to be obligated to an agreement that does not fulfill the purpose or functionality of purchase and to be obligated to such contract despite military relocation. If nominal functionality is to be removed during a system upgrade, company policy should fully disclose such alterations to their systems. Customers should not be bound to any long-term obligation that does not equally provide existing services prior to a systems upgrade. If a company cannot honor reverting back system functionality, the customer must not obligated to honor any agreements with that company.

SERVICE: Because of the garbage system described above, I have had to schedule a handful of service calls. The last time I did so it took ONE MONTH to get on the schedule for the next appointment. 30 days. Oh, and the time before that, the tech showed up FOUR HOURS LATE. I don't mean four hours into a four-hour window. I mean he was supposed to be there between noon and four, and he showed up at 8:00 p.m. If you're contemplating using Vivint... don't. Go somewhere else and save yourself the time and aggravation. This company is incompetent, and will only end up infuriating you.

Updated on Sept. 18, 2015: I'm writing this as follow-up to a review that I wrote on 5/16/2015, which was published on 5/24/2015. In short, CONTINUE TO AVOID VIVINT LIKE THE PLAGUE!. Ten days after I wrote the initial review (5/26), my Vivint system failed again. So I scheduled a service call, and the soonest available was August 22 (seriously, 88 days). I was told that I would get 'downtime credit' for the time my system was down.

On August 22, the technician fixed the problem, and I called to get my downtime credit. I was told that because only three of the five sensors (60 percent) were not functional, I would only get 60 percent credit for the time my system was down. In other words, if someone broke into a part of the house where the sensors were operational, my system would work. If they broke into part of the house where the sensors were NOT operational during those 88 days, I would be out of luck. The only reason I haven't discontinued service is because I am stuck in a multi-year contract that I can't get out of. Believe me, if I could I would. If you are not stuck with Vivint, avoid them at all costs.

I have had so many billing issues dealing with them withdrawing money from my account after being reassured that I was not going to be billed for the services. It took over a month for me to see that money again. Every time I had called about the refund the lady was unbelievably rude and offered no assistance at all. Every 5-7 days I was told it would be another 5-7 days.

The most recent was when I moved. They sent a service tech out to install a new cell card. The tech was sitting at my house when I got home. The rear of his truck was parked right in front of my mailbox and my mailbox laying on the ground. I called as soon as the tech left to submit a complaint. It took forever for me to hear back from them.

I received a phone call from their home damage rep. He was even more rude to me then the lady was. He said he didn't see what the problem was because I had stood the mailbox back up. The only reason I stood the mailbox back up was because the mail man refused to deliver any mail until I did. The home damage rep said that he couldn't take care of it and he was sending it to their vehicle insurance team. Waited 3 weeks for a phone call.

I wrote a testimonial about their company on their website, which was never posted. That prompted them to call me from their resolutions department. He said he was going to look into it. I was supposed to receive a call within 48 hours. Never did. Waited a week and called back. He got the same home damage guy on the phone and he commenced to tell me that there was no evidence and they were not going to do anything about it. I have pictures, I sent them the pictures.

They still told me that the tech did not hit my mailbox and he didn't even park in front of my mailbox. He even told me the tech did not even see the mailbox knocked over which is a complete lie. I wish I could post the picture to show everyone and let you decide for yourself. If you are looking for home security, don't go with Vivint.

Oh by the way don't fall for them saying they are donating system in your area, it's baloney. You should know nothing is for free and contract says you own the system for 5 years until contract is over so buyer beware. Hope this helps you with your discussion.

They installed the equipment that night, and they were fine and did a good job. For the next two months our bank account was billed $90.99, then on the third month the normal $57.99 was taken out. For the next year+ I have no complaints about Vivint; other than getting overcharged the first two months (and never compensated/credited for it) and the light bill not being reduced (false advertising), the service itself worked fine for us.

Unfortunately in September 2014, our home was foreclosed on and we were forced to move to a rental property. A rental property that the landlord strictly forbade the installation of any home security system. Ok… So from May 2013 - September 2014, our payments were paid on time every month. After the foreclosure and subsequent move we told Vivint our situation and they said we just needed to provide them with the foreclosure papers and pay off a $115 balance. This was in November 2014. We paid it, sent an email, and faxed the foreclosure info. All is well... or so I thought.

January 2015, I receive a letter in the mail saying I owe about $160.00. I immediately call Vivint, tell them my situation AGAIN and let them know we already submitted the necessary items. My husband faxes the info, AGAIN. I hear nothing from Vivint ever again regarding billing, payments, debt, etc. Flash forward to present day. Yesterday (May 12th), I received a nasty call from a debt collector saying I owe Vivint upwards towards $2000 for my 48 month contract!!! Excuse me? 1) Never did I EVER submit to a FOUR year contract and 2) I cancelled that bogus contract six months ago. Then she goes on about how I owe for the equipment (umm but I thought it was "free"??) and told me I am "lucky" because Vivint took "20%" off the total owed. I'm lucky? They are lucky they haven't gotten their pants sued off of them.

So now I'm dealing with the collections agency. I did manage to dig up my contract which says 42 months. I know good and well the sales rep said 24 months. My great credit is going to be tarnished by them because I REFUSE to give them one more penny for a service they did not provide and was extremely deceitful form the start. They are shiesty and unethical. Run, run away as quickly as you can!

The best part is that the security service will work the whole time like normal and they'll just add the 3 months to the end of my contract! It is absolutely wonderful that they do this and I have never had service this great in my entire life! I am now a customer for life. I had ADT prior to this, and when something similar happened a year or so back, I basically was told "Sorry we can't do anything for you" by the ADT customer service rep and I took a hit on my credit for not being able to make the payment! They didn't even try working with me! I disliked ADT so much that when ** came to my home, I paid over $900 dollars to cancel my current agreement! I will be a lifelong customer because VIVINT IS HANDS DOWN #1 in the industry! I wouldn't choose anyone else to protect not only my family, but my largest investment!

If this is a business practice of Vivint to charge for service not provided, it should be explained at THE BEGINNING of the agreement. Believe me, the word will be publicized to the extreme if this is your business practice. No one should be forced to pay for service that is not provided. I will be publicizing to everyone including the BBB. I would not recommend this company to anyone and will strongly expose their practices in North Carolina!!

From my phone I would be able to view the inside of my home and one for the outside. I thought this was just what I needed. He also told me the cameras would record any movement outside my home in view of the camera. The inside camera would as well and both cameras would record clips of any movement. I could also call up these clips online and download and save them. He told me the cost would be $10.00 more a month than what I was currently paying for a system that didn't have any of these terrific features and functions. So I agreed. They installed the new system and cameras in one evening and everything worked great for about a month. Then the cameras stopped recording clips and the phone app would say that my panel was not connected to wifi when I knew it was. I called my sales rep and told him the issues and he sent a repairmen right out to get it fixed.

For another two or three months things worked and then the cameras stopped recording clips. This was first time I called tech support. These people were totally nuts. I was very well familiar with how the system worked and how to work all the system features and all the settings in the control box. One night I spent an hour online with tech support and they had be resetting the cameras and rebooting the system and re initializing the wifi connections and all sorts of things. Things then worked again for about another month and then everything with the cameras went all screwy. Now the cameras won't record clips and they even installed a new camera and it doesn't work either. The security system still works fine the same as my old one did, but I no longer have the function of the cameras which is why I switched in the first.

I recently called tech support to have cameras fixed and I was told it would be a month before I could get any service person out here. I asked to speak to a supervisor and that resulted in a horrible exchange. I wanted credit on my bill since I wasn't going to have the use of the cameras. He agreed and said that because the security system worked fine that he could only refund me the $10.00 a month that I was paying extra for the cameras service.

At that moment I realized what the scam really is. They use the camera features to get you to switch to their security company. They allow you to have really good camera surveillance and video clips stored online for only a few months. Then behind the scenes in their call centers they start clicking buttons to free up space for their customers that they are planning to screw. The ultimate goal for them is get new security customers and they can't do it without offering this camera system as the bait. Beware of this company. They are deceitful. Dishonest to say the least. My cameras are still not working.

When the battery arrived it didn't have the same prongs to make the connection. I called to request a technician to install the battery. The rep from the customer loyalty dept wanted to charge some astronomical amount to connect the battery unless I agreed to sign a five year contract. I told him to come get his battery and alarm system. He offered the premium service if I extended my contract which was in a month to month status at that time. I informed him I would extend for one year only and if he tried any bull I would end the contract for good. He agreed to one year, the system was in my husband’s name so he needed to confirm this with him.

Well a tech came out and installed the battery. The replacement battery didn't work. Two more techs had to come out before the battery issue was corrected. Last night we decided to switch to another alarm company and to my surprise I found out our contract had been extended not one year but two. I spoke with someone today (5/9/15) regarding canceling my service. I was told she would have to listen to the recording. I told her to play it for me as well. The rep had me on hold for some time before coming back and saying Vivint would not cancel my service because we had the premium service plan which required a two year commitment. I re-stated the conversation where I was very clear with the rep that I would not extend my services beyond one year. The rep stated my husband agreed to the additional year.

I was livid, my husband was sitting next to me during the entire conversation and apparently the rep asked him something different. She then went on to say it's not vivint's policy to offer one year extensions with the premium package. I told her she heard the entire conversation and she knows that was NEVER stated. The rep said well there was a lot of noise so I couldn't hear that part but your husband agreed. She then went on to inform me that we are bonded to a two year extension. The rep gave me two different original contract periods before she stated we wouldn't be released from our contract. I told her she was too late with this information so cancel everything. She said they wouldn't, I told them I wasn't paying anymore. I cancelled the service and stopped the bank draft.

I called their office the following Monday to cancel it. Their guy came over Wednesday the following week to take the system out but said he wasn't trained on our old system so he is not able to put it back. I called their office and was told to call my old provider to have the old system re-installed. I did but they will charge me $50.00 for the re-installation! Long story short, Vivint did not care to put back our old system so that we were left unprotected until our old system gets re-installed. They refused to take care of the holes and damages on the walls they left behind either! This whole thing with Vivint was just a nightmare! Lesson learned… stick with your old system. Vivint is nothing more than a fancy monitor panel with a hefty cost. If there was worse than the worse rating, Vivint deserves it!

I called again two weeks later and asked why I was not contacted. They responded that they did not have a tech in Prince George. And that they were training a group and they would have someone come out asap to deal with the problem. Again that never happened. So I called back one more time to find out what they were going to do about my problem. They told me that they still did not have anyone to attend to my keyless entry and that they were still training people. To this day (May 2/15) I still have not heard back from Vivint regarding this problem. I now want to cancel my contract and I have gone to my bank and stopped payment on this account as of May 1/15.

The first alarm we had I found out they had entered our address wrong into their system so when the police were dispatched, they could not locate it. Then I wondered why no one had phoned to check on reason for the alarm and found out that they had all our phone numbers wrong. So I waited on hold for a very long time, well over 1/2 hour and changed all our particulars. I double checked our contract and the installer had all the correct info but it had been entered wrong in data entry. At this point I still wasn't too concerned, and thought the issues were corrected.

Our next alarm, discovered that once again our address and phone numbers were wrong as if I had never changed them at all. So once again I waited on hold for over 1/2 hour and changed them again. At this point I was annoyed because in a true emergency and with an alarm, I would want the police here quickly. They never apologized nor offered any sort of compensation for the difficulties encountered.

I followed up my phone call with an email so that there would be written communication to match with our account and ensure all particulars were correct. It took well over 2 weeks to receive a response at which time they told me to contact them by telephone which was ludicrous in this day and age. Third alarm, same situation exactly, still incorrect address and phone numbers. Furthermore, video surveillance camera broke very quickly and were unable to fix. Their supposed access via your phone only works intermittently, not very reliable.

End of story, I told them to take the system out due to all our difficulties and they again offered no apology nor compensation and made no effort to keep us as a customer. The kicker of it all, when the installer came to remove the system he struggled to find our house because again our address had not been corrected and he had incorrect phone numbers to call us while on route!!!!! My advice, stay away from this company. If it sounds too good to be true, it obviously is!

Original Review: May 1, 2015

I recently had a false alarm while one was at home. The trigger for the alarm came from my garage door. I had Vivint dispatch the police. I was downtown at the time and had to drive home to meet the police. Once I arrived home before the police I inspected the house for signs of break in. I could not find anything wrong and all windows and door were secured. I received and email stating a false alarm from Vivint stating they will be charging me a fee as they determined they were not at fault. I am wondering how can they be so certain as no one was home and door was locked and secure.

How could the alarm trigger from the garage door? Maybe it could have been a faulty sensor in the door. They did not dispatch a technician to verify anything but the email seems to be a generic email stating they are not at fault. Emailed the company support service and no response to this issue. Too bad my contract does not end for a few more year. I will never be using this company's service again and I recommend people to use a company that is more reputable and customer oriented.

A fire alarm went off in our old house and I was called twice but was unable to tell them anything since we no longer live there. The new homeowners continue to have problems with the system being active. I am still fighting this issue and would recommend that you run, not walk away, from this company as fast as you can. In my opinion, they will tell you anything you want to hear but the company will not honor what you are told.

Do not use these guys because they will dupe you into an extension. I was pretty patient with them but the time arranging to be home for the appointment and having to do it for 4 different appointments is crazy, plus the extension is in place. I have paid the bill like it was supposed to be paid and still no help but to be given an additional appointment. I got duped this time but I will go with a reputable company after this extension is done with. Be careful who you deal with, these folks are not on the up and up.

I called the salesperson this a.m. and said that I was going to cancel and he said that I shouldn't have wasted his time if I was going to cancel the next day. I had 3 days to cancel. Then when I called customer service to cancel, they said they don't re-install the old equipment. That is not their responsibility. Now I have none. Great. Don't go with these people and don't answer your door when they come!

To get around this we primarily use the mobile app to disarm the system, that works okay. Another issue we recently had was a fire alarm due to spillage in the oven and it started smoking (we've all done this)... the system detected the smoke and the alarm started sounding which I cleared it through the panel. About ten minutes later the fire department showed and THEN we were called by Vivint... If there was any concern from Vivint I would have expected them to exhaust the call list as they normally do and then call the fire department??

I cleared the alarm so should any of this have happened? I'm expecting the false alarm bill soon. We've had other issues with the alarm losing cellular connectivity as well. While on vacation or away I check the status often but when this happens the systems stops responding to the mobile app and so bad that Vivint can't do anything from their side either. If there was a burglary, the alarm would sound but no one would be notified... it ends up in a locked state, you know like windows.

If this happens the systems needs to be manually reset (like windows) and if you're on vacation or away you can't. You need to have another party with a key to your house and then call Vivint to have them walked through. Have had issues with the light controllers as well... on and on it goes. The last thing is the contract; it's a long commitment for a so so system and with a company that really doesn't care about the service provided... primarily because you have the contract and they will get their money one way or the other. CONSIDER OTHER OPTIONS!!!

When I called in December to have to moved to my new address, I called 5 different times, being left on hold for 20-30 minutes per call. Being told there would be a transfer fee of $149. In the end, they told me they would call me back to schedule. They had to check with their "scheduling department". They never called back. When I called in, they argued their innocence. I chose to stay with the service, considering I would be paying the full term regardless. They then scheduled me SIX weeks out to have the equipment installed. Seems they have 5 install techs covering the entire country. Now it's the day before the install, and they automatically pull $202 from my account with no warning, no communication, nothing!! I am livid and sick of them! I strongly suggest you go with another security system.

My system is down, nothing working and they will not send a tech out for a month. The earliest appointment I can get is 5/20/2015, one month from today. I have spoken to many of their agents. I have requested a tech be sent out many times and asked for cancellation of my account and/or suspension of the account until issues are resolved. They issued a one month credit of $69.99 but refuse to do anything else except make promises. I still owe $3200 on the contract, payable $69.99 a month.

When I called in December, 2014, to say how concerned I was that this does not seem to be a mistake, but a systematic and organized and planned deception in order to trap people into contracts they can't get out of they agreed to let it go. They stopped billing me, for 4 or 5 months. I saw that they were billing me again today so I call them. I told them to listen to their own audio recorded phone calls. The man in December said he spoke to management and that they were letting me out of this contract. But that apparently never happened. Because today they're saying a contract is a contract and you signed a contract, implying that it doesn't matter whether or not they were honest with me.

I said, “what about December when you said you were going to cancel this?” He said he would pull up the recordings and review it but "if the customer service representative in December had said you owe us $10,000 that wouldn't make it true, and he never should have let you out of the contract". Every time I deal with them they double down, and the crazy part is they're proving me right, that this is organized deception intended to swindle people out of thousands of dollars. An honest company would acknowledge mistakes. An honest company would have resolved this issue a long time ago. An honest company would have honored their word that they were going to cancel this contract.

The only conclusion I'm left to make is that they do not care about their customers and just money. Trap people through lying and then intimidate them by saying "a contract is a contract". I predict right now, April 20th, 2015, that the audio recording of them saying they were letting the contract go will disappear and they'll be left holding a contract for 5 years and demanding their extorted money. Please don't even let them in your house to begin with, it’s not worth it. They say you'll be safe and clearly I never was.

The system was not working and they did not have a Service Person to come out so I would be put on a list and that was May 2014. So I stop Payments. I did not receive a Service Call until 25th September 2014. And was told I refused Service. This is BLATANTLY a LIE. Furthermore Emergency was sent to my home address by their Dispatcher, but to some other STATE. I PLAYED THE RECORDING SEVERAL TIMES FOR ONE OF THE REPRESENTATIVE. They refuse to remove the SYSTEM and I REFUSE TO PAY.

Well I just got my bill in and they still took the 73.00, so I call to talk to the billing dept and they told me a totally different thing. They said that since I have the door locks and the automation system that the price was 73.00. The sales person totally misrepresented what this company had to offer, the installation people were inexperienced that they had to come to my home 4 times in a week. Don't go with them. They don't give you what they say they would. All of them are a bunch of liars.

On November 19, 2014, I called Vivint to say that I did not use the security system, could not afford to pay for it, and wished to cancel the contract. They said I could not do so and the contract is for four years. I told them that ** had told me I could cancel the contract after a few months and I pointed out that it was almost a year past the date he told me I would be able to do so. They denied that ** had told me I could cancel before the expiration date and only needed to subscribe to the service through 2013. I asked them to contact him to confirm what he had told me. They refused to do so and basically called me a liar. Vivint's bait and switch tactics are despicable. Unfortunately, based on several other reviews, they seem to be SOP for this company.

I called to cancel the service, but the Rep offered all types of resolutions. It’s my mental health I have to take care of. I've done this before and I'm still not happy. Well, Vivint won't cancel the service. They say I have contract and basically that’s it. So, I'm disabling it and moving on. I need my area secure Bottom line! I feel as if I'm held hostage to Vivint, but I will not allow it. Oh, they have the $69.99 a month, but won't be for a service. Consider it lunch money Vivint.

Now, the reason why I am writing a bad review today is because I just checked my credit card statement and notice that they also charged $115.99 without my authorization! The rep on the phone never mentioned anything about it, although that charge must have shown on his screen. Do you think he would have said "I will also issue a refund for you of $115.99"? No, he did not say anything. How non-ethical is that? I am certainly glad I did not go ahead with that installation. Shame on that company!

So why am I pissed, after spending $1,128.00 cash on a new system that total equipment was over a contract that won't end until 2018 costing me another $3,150.00 and my loyal payments for the last 5 years at my old home. And already paying over $100 on the contract that was from the old house. Mr. ** makes me pay $50 of this $153.85 they want on the old contract.

The entire ordeal in December was so stupid I was about to move to a different provider and really wish I had now. I am a person of loyalty and will promote my good experiences. I have never gone out of my way to knock a company, but VIVINT wins the title for being the first to make me rant. I hope you consider a different provider for your security system. These folks do not deserve any loyalty at this point in their operations.

Original Review: April 2, 2015

When checking my account I notice that Vivint had debited $610.81 from my checking account without authorization. We had fallen behind on our account due to my inability to work due to unforeseen disability. My husband called them in February to ask for a payment plan and the representative stated that she could not do a payment plan because the account was canceled and turned over to collections. We did not hear nor received anything from Vivint until three months later when they debited my account for $610.81. I am disabled and do not have this kind of money to payout. I tried to handle this with the company but they refuse to admit they were wrong. If I authorized you a year ago to debited my monthly payments is $30 each month, that does not authorized you to take any amount out of my account that you choose especially when you said my account was canceled.

Are you kidding me? It hasn't worked for over a year, a tech has been here many times and sill doesn't work. So I'm stuck until 2018. They are horrible, the equipment sucks, they take money out of your account that wasn't authorized and they don't even try to make the customer happy. If you want to make an appt., it can take up to 2 month to get a tech out. Something needs to be done, they are liars and crooks. They do not provide working equipment and all the techs I have had come out, have just made the system even worse. DO NOT USE VIVINT, DO NOT RECOMMEND VIVINT.

Basically you're stuck with them until you die. Your date of the contract ending will change every time you call without your knowledge. If I could I would sue them. I told them I would tell the bank that they are charging my account without my permission, and they said they can do what they want because I'm on contract. They lie about the contracts and the length of the contracts. Or I can pay 3000 dollars immediately to cancel. BS.

Long story short, the sales manager was telling me and other prospective customers that specific neighbors has already signed a contract with him obviously hoping to provide confidence and gain a actual sale. His mistake was assuming that said neighbors did not know each other when, in fact, we were friends AND were sharing details about ** salesman's NUMEROUS, repeat visits to EACH of our homes DESPITE our saying we were not interested. More importantly, not only was Mr ** blatantly lying about who had already signed a contract with him, he was also using scare tactics by claiming that ADT was failing to protect us and how he "could circumvent our alarm system in a matter of minutes."

In the end, the Sheriff's department was called and the ** and his crew were removed from the community (1) on grounds of harassment as well as (2) the no solicitation clause within our deed-restricted community. The sheriff had also asked the salesman to produce the non-existent contract which ** claimed gave him the right to be back on our properties.

There are many reports of such deceptive sales practices for Vivint, on RipOffReport website as well as on Glassdoor (by employees confessing to being forced to lie to attain sales). My neighbor and I (as mentioned in the story above) even posted our feedback on the PissedConsumer website and within 2 days discovered those posts to have been completely removed from that public complaint website. Clearly, Vivint is collaborating with that complaint website. Tampa and other city residents need to be aware of Vivint's scams and sales tactics such that were exemplified during my and neighbors' personal experience this past week, as I outlined above.