AmeriGlide Reviews

BEWARE!!!! DO NOT BUY FROM AMERIGLIDE. Purchase stairlift 10 months ago, FROM AMERIGLIDE IN AURORA. I still have warranty, very noisy, after a few weeks I heard a clicking sound. "Olaf salesman" refuse to come and adjust it, the seat does not stay up keeps falling down, and the clicking sound has increased, no one is returning my call. After several messages I decided to call the company in Arizona US for assistance but they said Olaf has to service it because they are a distributor, please do not purchase anything from this company. Look for a reputable company. Since no one has returned my call, not sure what to do. It's a RAVE stairlift. Most Regretful, Z. **.

I was deceived at every turn by this company. I purchased a chair on Dec 8, 2020 for my mother to use in our home when she was released from rehab center. I paid for Ameriglide professional installation. Installation happened 30 days after purchase, but the unit has never once worked. I had to wait for warranty replacement of parts. First replacement parts that didn't work came in 3 weeks, second replacement parts that didn't work came in 4 months (May 31, 2021.) My mother passed away before we ever received a working unit. All my calls for help have been ignored. I was shocked that a company with this sort of brand recognition is this awful. Another greedy company preying on elderly customers...

Other than taking way longer to get here. In different days. Not all at once. Plus the idiots who ship the stuff from Raleigh don't check their work and typed my zip wrong sending these boxes to somewhere Indiana! Now been over a month of just trying to get the shipping refunded. Should be a easy one when it was their screw up. Just shop somewhere else. The people who work there suck all together.

I purchased a lift chair on Dec. 21, 2020 after spinal fusion surgery. The gentleman that sold me the chair was amazing, however I never received the chair due to the secondary delivery company. I canceled the order in January 2021 and was told I got a refund of my $1439.00 on March 24, 2021, however I have never received the money. My bank has researched the so call refund and can not find any trace of it. No one will help me and The accountants will not take or return my calls or my bank's calls. I am not ok with this! I work too hard for my money.

I have been talking to this company for several months with intention to purchase once the project got to that point. I was ready in December 2020 so on December 17, 2020 I sent a cashiers check for the full purchase amount. I heard nothing from them after that. I contacted them just before the first of the year, 2021. The salesman told me my checked bounced, a complete fabrication. They presented my cashiers check twice, the first presentation my bank paid the check.

When the stairlift arrived, the installer discovered it was missing an important part (a swivel plate). He notified AmeriGlide, as did we. More than a month has gone past and there is no sign that the part has even been ordered. Phone calls get passed around from one employee to another. They promise to call back but never do. The installation department never answers the phone and never responds to his voicemail. Buying from Ameriglide was an expensive mistake.

My 90 yr. old mother needs to move is ASAP. We ordered a chairlift. It took three weeks to get here in multiple boxes. Husband contacted co for tech rep. The man was rude and gave a number to a tech that moved to CA. Called numerous times & was given to ext **. Always left VM but never heard back. Paid another co to install. Contacted AmeriGlide to get reimbursed for installation paid in advance. Sent to ext **. Three times tried to contact Wanda in accounting. Never returned calls. If I had known this would happen, I would NEVER have used this co. Never been so disappointed. Have been in touch with Home Advisor to complain. I am afraid that if I ever need tech support for problems, I will never get them resolved. I do not recommend this company to anyone. I would not have given but 1/4 star.

Stairlift installed approximately 4 months ago, it was at most worked 3 weeks during that timeframe. Numerous and I want to stress Numerous phone calls, emails to no avail. Service tech came out twice to fix it, once AmeriGlide sent wrong motor. Yes, folks, it needed a new motor after approximately 2 months. He came back again, to install the next motor AmeriGlide sent and it worked during his test of the unit, he left and it has NOT worked since. That was approximately 4 weeks ago. I have reported this to Better Business Bureau of NC and now with the Attorney General's Office. BUYER BEWARE.

I had my chairlift installed on August 23rd 2019, and since then it has been operational less than 50% of the time. I have had two repair visits, one to replace a mother board (on a brand new chairlift) and a second because the chairlift, when reprogrammed after the mother board was replaced, was not set correctly, and was going passed the end and giving a "Final Limit" message and locking up.

I continued to work with Timothy and he has been very responsive to both my emails and phone calls throughout this process. I was going through a very difficult process with the passing of my father and he received unjust service. I really appreciate Timothy sticking with seeing this due process through to the end and resolved to both our satisfactions and would most definitely recommend Timothy and AmeriGlide to others in the future!

I purchased one of the stairlifts from AmeriGlide and was very pleased with the item. The stairlift was installed in one day and the installer was efficient and conducted himself professionally, the stairlift is for straight stairs and runs well.

My parents purchased the stair chair lift on appx 4/26. The chair lift was receive and installed in a timely manner. No remotes came with the lift, even though the receipt etc said that two come with it. They sent a set - arriving about 1.5 weeks later, they did not work. Then tech support said "oh they sent the wrong ones"...about another 1.5 weeks later another set arrives. These require installation - we've been getting the runaround since then - here we are 7/29/2019, and still not installed. So, only one of them can use the chair lift. I want to reach out to the manufacturer of AmeriGlide, but all numbers lead back to the ones who are giving the runaround.

Their salesperson walked me through measurement and sent the forms and flip rail was ordered due to the specs and space to avoid tripping hazard. All paid in full. When the installer arrived he knew it was suppose to be a flip rail. And it was not so he could not go any further. He called the same rep and told him that even before he opens it it was the wrong rail but he checked it to make sure it was not boxed wrong or maybe the company had came up with new design. The rail was incorrect and could not be installed.

AmeriGlide is a fraudulent company! Twice I have ordered batteries, for my 90 year old Mother-in-Law's stairlift! Twice they REFUSED to send the batteries! When I call to ask why they REFUSE to send the batteries, they laugh and hang up! I then called several of the "store locations" and was told that Jeff Sheffer - CEO - AmeriGlide, Inc. treats them the same way too! They cannot get any parts from the Raleigh, NC location and have to depend on jury rigging to satisfy their customers! I was also told that BatteriesPlus can get these batteries, which I have done.

Great sales team, but when they get your money it's over. I am a General contractor and Electrical contractor in TN., I purchased an outdoor elevator for a customer and all seemed to be going fine. I told them it was a rush order to make a deadline, the response was, "If you pay in full when you order we will make it happen and pay for install." I wanted to install myself and they told me that that would not work that. If I installed the elevator it would not be warranted, later they told me this was not true. I paid the full amount of the elevator, plus the 4700.00 install fee and all was set. I received a delivery date and was told it would be installed within a week of delivery, great if it would have happened that way.

My contractor recommended this company for my home elevator. Called them up and the technician knew everything I needed to know. Got me a price and it was about $4,000 less than another bid I got from another company. They shipped this elevator in about 5 weeks and the installer Hayward? was great, in and out in 3 days. Love it. Smooth ride no issues.

I ordered a chairlift yesterday for my dad in the Bahamas. Danny ** was the sales associate that I spoke with. I had the measurements and gave them to him, and immediately he gave me two recommendations. There was no pressure to get me to buy on my first call, and no pressure to upsell me. Danny was professional, personable and great to deal with, making the sales experience a pleasant one. It will most likely be about 2 weeks before the arrival of the product and I’m praying that the product delivery, and all the parts are in excellent shape upon delivery.

Have a broken armrest. Price is $120 for two pieces of plastic! Shipping is $20, each piece, top and bottom, is $48!!! REALLY!!! As it is an AmeriGlide, you can only get parts from AmeriGlide. A total racket!!!

We purchased 2 Ameriglide Horizon stair lifts through Roger ** at the Raleigh store. First, just a side note, what a beautiful store! The place is a showcase and even has a working two story elevator display. Their stairlift display has a curved, which I went in to see, and 3 straight stair lift models. Roger helped me evaluate the options we had for our staircase which were using 2 straight lifts and transferring from one lift to the other or having them build a customer curved stair lift just for our staircase.

We have had problems with this chair within a couple months. It stopped working about 4 times over one year and had to call a tech, one time there was a fuse blown, one time there was a broken gear, and I don't know what they did the other times. We are in Miami and the technician did come each time and fixed it but now it is broken again and it says low battery. I replaced both batteries and checked the charger and it is charging at 24 volts using my meter, the batteries are in fact low now and my meter shows 18 volts at the batteries. I'm getting tired of this. I will never buy from this company again.

The purchase of our stair chair went smoothly but after the total was paid to order the device, trying to get the chair and have it installed was a 6 month nightmare and at this time (12/3/2018) it has finally arrived but is still in boxes on my porch. I contacted our salesman...he directed me to someone else. The second person directed me back to our salesperson, the salesman directed me to the installer, the installer directed me to someone else who said he couldn't help me. Finally our sales person said it had not arrived to us because it was being refurbished. The second person I was directed to called back and said the chair was accidentally sent to someone in central Missouri. We live in Central Illinois.

This product shipped from Canada and installation assistance and service is not available in Michigan. For me, this was not a problem. Being in the lift business (large theatrical and industrial lifts) I have the skills and resources to install and maintain. The numbered items below are from a letter sent to AmeriGlide (no response). It was later discovered that the problem in No 6. below was due to the use of counterfeit parts out of China. Now to be added to the list are failing main lift bearings. Grrr. The reason I gave them a 2nd star is that the sales people responded appropriately.

Called in and learned that we could use two straight stairlifts on our L-shaped staircase instead of the $12-20,000 quotes we received from other companies. The total price we paid for two stairlifts was under $5,000. Huge savings, and my husband and I really appreciated the rep steering us in this direction.

Excellent, definitely the most affordable. My in-laws are moving into our home and we needed to have a stair lift installed to help them reach the downstairs area where they will be living. We had a few companies come out and give quotes. One was over $3000, and the other was over $4000. AmeriGlide gave a quote over the phone with and without installation. We opted for installation and only paid $2432.

Overall for the price paid, I expected a system that was a little more refined, a lot of the components come together like an amateur cobbled this thing together in their garage to make it work. After installed it does work and seems to be adequately sturdy for its purpose. My lift arrived with the following problems: 1) Final Limit Error - I immediately called my sales rep Danny ** for assistance and he quickly transferred me to parts, which went straight to voicemail. I left a message and now, 2 days later still no response. Apparently once they get your money they're out of the customer service business and you're on your own. Lucky thing I'm a retired electronics tech and they do provide a wiring diagram. I found the problem with adjustment of the Safety Gear Limit switch, not sure what that switch does, it's attached to a bunch of levers and springs, I adjusted it until the error disappeared.

To buy the $3895 dumbwaiter became $5,487 after shipping and taxes. Website suggested easy installation and originally planned to install the dumbwaiter. The instructions proved this isn't a DIY project. Then, there is the state permit and inspection. Hired AmeriGlide in Marietta to install... $2,429. Under $4K for a dumbwaiter sounds great, but by the time the electrician is paid, doors are bought, installed and finished, plan for a minimum of $9,000 for a dumbwaiter, not counting the framing for the shaft. AmeriGlide, Marietta is a independent company. They do not warrant their installation past the 1st month (even if the house is vacant and the dumbwaiter hasn't been used). Our first problem with the locking mechanism (they provided and installed) required pre-agreement to pay them for their service.

If you are in need of a stairlift chair for your loved one, take my advise and use a different vendor! AmeriGlide is only after the sale and the experience we had with them was enough to make me write my first review ever! I was VERY specific about the space this chair was going in as it was a unique area.The sales snake was very reassuring that what we were purchasing would function perfectly fine in the space. I literally cannot get into my home if the chair is down, and there is a 13" track right in the middle of a walkway. And AmeriGlide DOES NOT CARE that they sold us a chair that does not work in our home. We are now stuck with a few thousand dollar chair that is going to end up causing more grief than help.

This company WILL NOT respond to problems... If you purchase this stairlift you cannot get service, you cannot get parts. They promise call back and WILL NOT CALL BACK... The sales dept is very good, after you purchase, you are left hanging and in my area no one will service them. I can service the unit, however I cannot get parts. I am now MAKING the parts to rebuild the unit. If this does not work we will SCRAP the Horizon... We have had the Horizon for 18 months and are considering buying an Acorn and throwing this one in the dumpster.

We purchased a Horizon Platinum stair lift. It is advertised that it can be self - installed. We had a professional computer technician install this. He found the motherboard was defective. It took 2 1/2 weeks and apx 7 calls to receive it. Now the safety overrides read the stairs themselves as obstacles so it stops at every step. No one at AmeriGlide will return my calls. This was a huge mistake for an elderly couple on a limited income.

Bought a new AmeriGlide Stair Lift for our Lodge and had it installed in September of 2014. Had the technician out one time for a minor problem and got a great response while under warranty. After the warranty expired the service and response has been the worst I have ever had to deal with. The chair stopped charging. Called AmeriGlide (800-790-1635) and was transferred over to repair. The Manager said he would locate a repair technician and call me back the next day (September 2017). Next day never came. Called again, repair manager said he would call back the next day, next day still has not come. Called back a third time, when transferred to the repair manager, phone call was sent to voicemail. Have never gotten a call back from this company.

The submittal drawings for my vertical lift were very amateurish and contained errors. The product is OK but won't work as advertised. Tech "support" is a joke. If it's not answered on their website the phone bank can do nothing but bounce you from one person to another until you give up. If you're looking for a free lift to a deck this will probably work. Don't try to build it into a shaft or exceed about 4' in height unless you're willing to re-engineer the product.

I received a defective Acorn stairlift 19 days after ordering. I had to replace a wire from the battery to the switch because it was too short to connect. The pinch bolts had no nuts so I had to supply. When I ran the unit down the line the pinch bolts were too long and busted the back plate off the unit. The seat wobbled like a teeter totter because the shims were not there. I called service and was shuffled around to someone who said he was not supposed to talk to customers but said he had seen this problem before and would send parts to fix. The parts came 17 days later. It took one month of non-returned calls and emails after I returned the unit to get a refund. The refund was 61% of the purchase price as AmeriGlide claimed the unit was packaged improperly and was damaged in shipping. I had packed the unit in the same original boxes with the same original packing material in which it came to me.

I bought a stairlift from AmeriGlide last year that no longer works. I have called them four times in the last week to get someone to come to the property to fix it. I leave messages, write emails, login to chats, and no one ever calls me back! The numbers they list on their website for authorized repair don't work. What a horrible company. I suggest you buy your stairlift from someone else. These people obviously don't know how to run a business.

I purchased an AmeriGlide Horizon Outside Lift. Well their person that installs in this area came out Sunday to install. He started then said to me, "I can’t install this cause the rails are misaligned." So Monday I call the company and got a hold of the salesperson. Sent him the pic so he could see what was going on. He said he was sending it to another department. Here it is Friday and still nothing. I would recommend people not do business with them.

Purchased a chairlift and the installer couldn't install due to non functional or mountable equipment. The company insisted for one month new equipment would be installed. After one month they indicated more money would be required to replace the equipment. This company is a scam. Senior citizens beware. When posting a review on their website a pop up box came up indicating the review would need to be evaluated prior to posting on website.

We shopped a lot for a stairlift we could afford. Had Acorn come out and they were way too expensive. Looked at Stannah and they were even higher. Narrowed it down to Bruno and AmeriGlide and we are very happy with our choice. Had the stair lift in now for about 6 months and it operates flawlessly. Best price, prompt delivery to the day they projected, and fairly easy to install. Instructions could use some improvement but along with the online video they work.

I felt very secure that I would not fall out. It has a guard on it so I feel I wont fall out. I can control the speed of the lift so I can slow it down if I think its moving too fast. I can adjust it to my weight, make smaller or larger for my size so I can fit comfortable in the lift chair for my ride up or down. So I go for a safer ride up or down the stairs. It will turn easily in the direction I want it, and I still feel safe moving it. Its a very good value because it helps me with my mobility. I feel safe in it. It gets me up to where I need to go with no problems. The price was reasonable. I feel I can do more things for myself now that I have it. So to me its well worth it.

It was a pretty good electronic stair case and it did its job well. It got me up and down with no problems at all for me and I liked it tons. I am sure that it was a standard speed lift and that it got me where I was going quick enough that I didn't feel slow where I was going. It went well around the corner of my stairs that I take them up the stairs at night. I thought that it is worth every penny that I paid for it and I feel that I got it for a cheaper value that I felt I should have paid for it at full price for the machine. It is for the full machine that it goes that far overall.

I need to go up and down the stairs so I use the stairs lift and get up and down the stairs. Most houses have a lot of stairs and I have trouble with my knee walking around. The stairs lift works for me to get around the house and if you use a wheelchair I would use it. The professional come to install it and show you how to work it. It help you when you are in a wheelchair to get around in the house. It cost a lot of money but your insurance company should be able to cover the cost. I asked my doctor about it and he got a insurance company with me and they were able to get it installed.

The product was sturdy. I never felt the quality as cheap or bad. With it being sturdy it always felt strong. It also felt very secure. I never felt as though I would get hurt using the product. This product was very very adjustable. Though I am very short this product always it fitted my needs very well. As a key factor was the product being very movable and not too heavy. The product swiveled very well. Though it wasn't as swivel capable as others, it did a good job. This product never let me down. It's very durable. It looks nice and never failed to move as though brand new. The product is a ten out of ten from me. The product was a nice color. Did not scratch easily. I knew the product was good before I bought it and still believe so.

I made sure before it was installed for my loved one that it was done right and had them to ride on it. It turns out it was well equipped for my loved one. It was adjusted for all body types but it seems that my loved one doesn't have any complaints or concerns because the space is great. It seems to be able to turn the way for my loved one. So far it's great for them so I say the swivel ability turns great. The value of the product is so worth it if you have a loved one that's needing the product. We're very pleased and my loved one love it and tells everyone about it. I have to say it's worth every penny and seeing my loved one smiled again.

Padded seat, foot rest. Easy to glide up and down the stairs. Had a seat belt to keep you in place while going up and down the stairs. Had a slow enough speed going up and down. Seat was big enough where you wouldn't fall out of it. It was easy to adjust the seat up and down depending on your height. You could adjust the speed how fast or slow you wanted it to go. It swiveled at a 360 degree angle... The seat adjusted up or down for different height people. It was one of the cheapest ones they had but was the best one for the price too. They even worked with me on it. They let me put a down payment on it and make monthly payments on it as well.

Well you won't fall out. More dangerous not to have 1. Less stressful for me. Easier to go up and down stairs. I got one because my balance is not as good as it use to be - price of getting older. My seat can be adjusted to fit me real comfortably - just relax and enjoy the ride. The seat is nice and soft like sitting in an overstuffed chair. You can turn it in all direction whichever makes you comfortable. Getting the lift was the best choice I ever made. I paid close to 5000.00. Installed everything. It was worth it because I no longer have to rely on someone to help me. I can move around to different areas more freely. My chairs turns to go around my staircase.

Purchased two stair lifts in May 2015. Had immediate problems. Lift is a new type all electric. The Rave. The upper stair lift extends into hallway and kitchen. Very unsafe. Mother is 85, just had hip replacement. She is petrified of it. It tilts. You have to kick the foot stand for it to move. Never worked properly. Installer very rude, says he doesn't answer questions just installs and is the only one qualified to install. Day one it wouldn't work. Sat for weeks before they tried to get it working, waiting for part. Company will only offer a different lift where the ramp is retractable for an additional $2000. Installer extremely rude. They also sent wrong seat, finally corrected that but not correct seat covers. Worst experience. Do not, repeat do not use this company. They appear to be insensitive to elderly and disabled.