AmeriGlide Reviews

AmeriGlide of Marietta – Disappointed After the Sale. We initially had a positive experience with AmeriGlide of Marietta when purchasing a used stair lift chair for my 92-year-old grandmother. The customer service at the time of purchase was great, and we felt confident in our decision—even spending nearly $1,700 on the unit. Fast forward a year (with very minimal use), we contacted them about their buy-back program. They offered $339.80, contingent on the chair being in working order and including both remotes — which it was.

I called the company not expecting free parts or repairs. I just wanted to purchase a new battery charger for it. Only to hear that they have no support, no part, no techs for that product.

I ordered a Hymar AL 400 Lift, for my mobility scooter.. They delivered a hymar AL 100. They did not include all the needed equipment and they are lift Was too low to the ground and would hit the ground while Driving. They knew there was a question about the model number. I was ordering, but instead of just calling me to get it clarified They decided they could figure it out on their own and figure it out wrong. They did not include a swing gate which I ordered. Once installed, it did not work and would not lift my mobility scooter off the ground. When I tried to call Salman ** He stopped taking my calls. And I could not reach him until I called him from a different telephone number. He then proceeded to lie to me about the order And whether or not high more made a swing gate for their mobility lifts.

Incompetence, Safety Risks, and Unresolved Issues. I wish we had never chosen Ameriglide for my parents' stairlift installation. What should have been a straightforward process turned into a nightmare filled with incompetence, poor service, lack of communication, and a serious safety concern. Issues have persisted for many months despite repeated attempts to resolve them. Please read the summary below of the main issues we faced:

Avoid this company at all costs. The Stairlift stopped working after two months when it's still under warranty. No one has come out to look at it despite my repeated emails. It was making beeping sounds, which they said was the battery. After two months of waiting, I still haven't received the batteries. I had another company look at it and they said it was installed incorrectly and had numerous issues. It not only is a risk to my walking on the stairs (I had a stroke), but has faulty wiring and is a fire risk as well!

I reviewed the product and service and have continued to have issues with Ameriglide. I was informed that they have a NO RETURN policy. That applies to custom made rails such as for a curved staircase. My staircase is straight and they do take returns. BUT, the return has to be made within 5 days of receipt of the product. I'll bet this is against business law in most states. Customer Service Rep., Ebony, was able to locate a professional installer for me. The installer had "rescued" other customers of Ameriglide products before. He got it installed, but then further problems developed. It would stop at various places along the rail and would not go up or down the rail. The installer is still working on resolving this and thinks there might be a problem with the wiring in the chassis.

I would not recommend AmeriGlide to anyone. We had an Infinity chair lift from AmeriGlide installed in our home for my mother-in-law in July '23. It took 3 months from the date of the initial order to the date the unit was installed. In October '24, the wire from the AC adapter got stuck under the chair as it was going up and broke the AC adapter. The endless phone calls and text messages just to have the AC adapter replaced. Every time we used the lift we prayed the battery still has a charge. To date, WE STILL HAVE NOT RECEIVED THE PART! My mother-in-law has since passed away and the chair lift is being taken out next week. I have attached a picture of the part I was trying to have replaced. DO NOT USE THIS COMPANY! THE CUSTOMER SERVICE AND SUPPORT ARE HORRENDOUS!

I had trouble from the beginning. The salesperson was argumentative with regards to the number of steps I had on my staircase. I sent photos to settle this matter. It has always been difficult to get anyone on the phone to assist me. The brackets didn't work, the chassis didn't work, and I decided to return the item. Still waiting for a callback. I didn't get a refund that the salesperson said he submitted for the extra railing he charged me for, and he hasn't responded to my efforts to contact him. The installation guide was complicated and didn't follow any assembly order whatsoever. I should have not ordered this, and I deeply regret it. I kept asking for a receipt and all I have is the order summary with the total charges.

I purchased an Ameriglide stair system for my in-laws. The order had a separate address for my billing address and shipping address. Ameriglide entered the wrong address on the shipping order and the system got shipped to my home, not the in-law's home where it was to be installed. The sales rep, Salman, said "not my problem. The customer service rep, Ebony, said "nothing we can do for you. It was up to my 84 year old father-in-law and myself to load the heavy and large shipping boxes into a pickup and drive them across town to be installed. The system is fine and works well but there seems to be no responsibility for obvious mistakes and I am wondering how that translates if there are problems in the future

Dont buy from them!>>> Four days after install the stair lift made loud grinding noice.... Customer service would not send some out and I should contact the installer>>>> local installer was on vacation and Ameriglide woud not authorize any other service person>>>> Four months later the unit would not run.... I called their customer service multiple times>>> Left many messages to call me back>>>> I called early in morning and finally got to speak with them and they referred me to their service department again same routine call call and call leave messages.... Then finally after all the messages you catch a live person and they just lie about scheduling a repair! This company is a parasite on old and disabled persons.

We purchased an elevator from AmeriGlide. The installers had to work with a new software system and did not get proper support. The chips in the elevator burnt up making the unit unsafe to use. I recently had a knee replacement surgery and desperately needed the use of the elevator.

Do not purchase an Ameriglide product. They claim 110% customer satisfaction, but this is not true. My sister ordered a stair lift for my brother-in-law. It was delivered 9/27/24. He was admitted to the hospital prior to receiving it and passed away on 10/3/24. I called Ameriglide customer service on 10/3/24. I explained our situation and was told we would receive a return call. I called again on 10/4/24. This time I spoke with an extremely rude woman who refused to transfer me to a manager until I questioned their 110% customer satisfaction policy. I was transferred to Tony, left a message, and did not receive a return call. On 10/14/24, I called again.

Very poor qualities, cheaply made and we only got 2 charging strips instead of 4 and trying to get ahold of customer service is a joke. When you click it all they want is a review so here is your review. People do not buy this chair. You will be very dissatisfied.

I am a contractor who purchased an Outdoor Ameriglide elevator on behalf of my client, which we installed. The unit was promised to be plug and play ready to go by a Salesman named Chris **. Once it arrived we discovered several issues with it. To start, the install instructions were very basic and did not match the unit. Many of the holes in which to put screws to assemble the unit did not line up. The wiring was certainly not plug and play, with male/female plugs for various connections that did not match each other. After cobbling the assembly together and many calls to their tech support with whom you have to make an appointment and wait, we discovered several connections had been wired wrong in the factory. Replaced the Main controller board, and it finally worked, briefly.

I had been doing some research, so that we could have a stairlift installed at my church. Our church has two floors and when we have fellowships (food), unfortunately, some of our church members are not able to partake in these events. I had been talking to several different companies about the stairlifts they offered, what the church was needing, and we were needing the lift installed by a particular date due to an imminent event. All the reps were courteous, but Roger from Ameriglide went above and beyond in his kindness and guaranteed that the stairlift could be installed by June 30th.

Terrible electronics; terrible service. When power goes out and it needs to be reset, it is a simple procedure, but the company wouldn't help. The installer is out of business. It took a thousand calls to finally find a company that would help (Precision Lift), but they no longer help, which means it took another thousand calls to find an independent service person. The latest issue is a solenoid when bad on door lock/unlock mechanism on one of the stops. Ameriglide wants to replace the entire locking mechanism, which is NOT broken. They want $2100 before shipping and labor. The solenoid is a $30 part at Digikey. I'm fixing it myself because what Ameriglide wants to do is NUTS. DO NOT BUY AN ELEVATOR FROM THESE BUCCANEERS.

I purchased an AmeriGlide Atlas Hercules 750 system. During the purchasing stage, the sales person assured me that there would be support and that they can provide maintenance and support. And that a technician would always be available to be deployed to help with any issues. About a year later the vertical platform fell about 2 feet towards the bottom position with people in it. Contacting Ameriglide did not help as they are only a sales façade and the real company is Atlas in Canada. After about four weeks of back-and-forth trying to reach the right people they determined that they stated that they do not send anyone and they only sent parts out. Experience to say the least dealing with them is absolutely horrible. Pay a little more and buy something that is supported.

Bought a walk-in tub ramp and tried to return due to a hardship of my customer, I never open the box and their return policy talks about sanitation as pic attached but they say, "NO. Can’t accept it back," I explained to the customer service Jessica and had to ask for a higher rank to evaluate my situation and gave me the email of Tony which I contacted via email. Took him 5 days to reply because I resend the email to only receive a No again, I would never recommend this company that takes advantage of the people, their return policy is wrong on the verbiage. Too bad choosing USA product then they wonder why we buy out of country products.

D ** sales rep failed to acquire correct measurements and guidance to install lift. When lift was returned unboxed and return confirmed, after 4 months no funds were returned had to get third party to get my money back. This company preys on its customer.

Did anyone work with the liar named Caleb? He sold us the wrong color and sent a defective/previously rejected unit that arrived broken. I have contacted the Federal Trade Commission and recently discovered that this form of "Elder Fraud" is punishable by 5 years in Federal Prison and a $500,000 fine. There is currently an active investigation involving this company and its employees.

We placed an order with AmeriGlide online. Only one order, and only one receipt was sent. We then see two charges on our credit card. After A MONTH of trying to get Ameriglide to refund the fraudulent 2nd order, I finally told them I'm done waiting and was going to file a chargeback. Instead of actually helping me, the rep just told me to go ahead making this my problem and taking no ownership or responsibility of their mistake. Dealing with this company has been a terrible experience all around. It's no wonder they have a two star Google rating and even worse, an "F" rating with the BBB.

Once we paid for the unit that was it. The customer service has serious issues. Lack of response from the salesman. Then the unit came out and the chain was short. Once we got ahold of someone. We were passed around from the salesman to customer service. Then to Atlas who actually makes the unit. Which we didn't buy it from Atlas so why we have to communicate with them is beyond me. Then we had to measure the chain and waste bunch of our time figuring out what went wrong when this is Ameriglide job. Then after all that we have waited 2 1/2 weeks and we have emailed several times with no response and then called today and found out Atlas has been closed for two weeks and the chain hasn't even been cut to be shipped. But hey the customer service gal says she understands that we can't get paid and finish a 3 million dollar home, so I guess everything will be alright.

After receiving the stairlift, the installer came in 2 weeks later and found a miscut rail with misaligned screw holes. Replacement rail came in a week later. Long story short: Beginning June 15 to August 4th, I was given SEVERAL dates for installing the stairlift. No one ever showed. I made MANY calls trying to be the tolerant customer. Only empty promises and "I'll get back to you." Responses. Had to file complaint with BBB to get my money back. Such an unnecessary experience. I would advise BUYER BEWARE for anyone looking to purchase and have a lift installed. As a side, I went through another company 2 weeks ago, and they are here installing our new lift today!

Yes, you're paying thousands for it but essentially it's disposable. They refuse to repair or refer you to anyone that is able to repair a 3 year old unit. They do not offer any parts either. They give you the runaround for weeks and after 2 weeks finally admit that they can't help you but that you might want to use Google (lol).

Purchased Hercules 750 Residential platform lift. Delivered to Oregon and later found out this is not legal as no contractor in Oregon will service it. Have attempted for over 6 months to put it together. Instructions are missing hundreds of steps. Videos are also missing the same. Over 20 calls into company. 4 returned. 4 rescheduled maintenance calls because they got confused? Last guy says he'll get in a video chat and walk me through the electrical portion. He no showed. Girl at the call center behaves like customers are annoying her. Not worth the price.

I would not recommend this company if you are looking for customer service. After admitting that he confused me with another customer and acknowledging that I did not cancel my request to get a dumbwaiter from Ameriglide, a Mr. Chris ** doubled down and in essence blamed me for his failure to be responsive to my request. I sent him detailed information, which he requested, and he denied receiving it. After looking up my email address and then reviewing my request, he once again launched into blaming me for the miscommunication. If you want to receive respectful and courteous customer service, along with getting specific responses to specific inquiries, then do not engage Ameriglide for dumbwaiter assistance.

Please BEWARE! My mother paid a LOT of money for a much needed stair lift from this company. They did a 'bait and switch' on her, telling her they had an installer in our area. Over 45 days later and this 4500.00 system still sits uninstalled and the company will not take, nor return our calls. It has given my mother intense mental anguish. This company preys on the elderly and the disabled. I can't say enough awful things about this experience and this company. Please find another company to help you with your mobility issues!

Sales and installation were quick and responsive, but everything after that has been like pulling teeth. Installed at beginning of Oct, broke down mid month and Ameriglide will not answer their phone nor return messages. Only the installer would take our calls and managed to order a replacement chassis that would take "2 days to 2 weeks" as of 3+ weeks ago. No tracking number or further info available. Terrible experience, would not recommend to my worst enemy.

We purchased a Rave 2 stair glide chair from Ameriglide in July 2021. It was installed by Ameriglide’s authorized installer on 8/3. It stopped working on 8/6. Since then we have not only been waiting on the parts that their installer has said are faulty (no fault of ours), but we are waiting on any sort of RESPONSE from anyone at Ameriglide about the tracking of said parts or any timing of its repair. We have been given the run around by not only our Sales Rep, but now Customer Service as well… and, as a result, my mother – who suffered a stroke in June, removing her ability to use stairs – is on Day 47 of not being able to sleep in a bed, or use a shower. This is becoming a health and hygiene issue – and Ameriglide has gone radio silent.

BEWARE!!!! DO NOT BUY FROM AMERIGLIDE. Purchase stairlift 10 months ago, FROM AMERIGLIDE IN AURORA. I still have warranty, very noisy, after a few weeks I heard a clicking sound. "Olaf salesman" refuse to come and adjust it, the seat does not stay up keeps falling down, and the clicking sound has increased, no one is returning my call. After several messages I decided to call the company in Arizona US for assistance but they said Olaf has to service it because they are a distributor, please do not purchase anything from this company. Look for a reputable company. Since no one has returned my call, not sure what to do. It's a RAVE stairlift. Most Regretful, Z. **.