AmeriGlide Reviews

Spoke with Jessica with customer service about questions I had about my unit and she was very helpful and knowledgeable.

Jessica assisted me with providing information on an older model. She was kind, her tone was gentle and understanding. She helped me with all my questions and was kind during our conversation. A good customer service experience can go a long way!

I’m in Raleigh, and I appreciate that AmeriGlide services my area. It made everything convenient and stress-free.

AmeriGlide made a big difference in my daily life. The process was easy, the installation was smooth, and now I can move around my home safely again. It’s given me back my independence and peace of mind.

Customer service was really organized. Every time I reached out, I got help right away without being bounced around. Super efficient.

Big thanks to Anthony and the warehouse team. My order showed up on time and everything was in perfect shape. Clearly they’ve got things running smoothly back there.

Andres was great—quick to respond and very helpful. He kept things straightforward and made everything easy to understand.

The salesman I dealt with was Colin. Anybody searching for a chairlift will not find a more reputable company than Ameri Glide. Their prices are untouchable. Their quality was the quality of something three times what I paid. I don’t generally leave reviews, but the service that I got and the quality that I received was top-notch. Thank you: Colin and thank you Amer glide. I recommend this company 100%

I ordered a part online on 2/3/2026 for a customer that was in immediate need of a working wheelchair lift. Customer service told me the part would arrive in 1 week. The 1 week goes by and no part has arrived. I call customer service and they tell me that they'll have to have someone in the parts department call me and they set a time for that parts employee to call me. The parts employee never gets ahold of me. I call again, it's been 2 weeks at this point, and the part department tells me that I have to pay for the separate shipping charge that isn't listed online or on my PAID invoice before the part is shipped... So 2 weeks has past and the part hasn't been shipped and it won't be until I pay the additional shipping fee... no contact, no heads, nothing on the invoice stating anything about an additional shipping charge that needs paid before the part will ship.

I was told my AmeriGlide would be installed last week. It was here and has been in my hallway now for over a week. I have called Ameriglide multiple times and their installer doesn't call me back to schedule a time for installation. I am regretting making this purchase. If it is this difficult to get an installer that I prepaid Ameriglide for what will happen if I need the product fixed?

We purchased a Rav 2 stair lift approximately 2 months ago, it has been much easier getting up and down from our second floor, the unit works great and our installer Zach was very professional and knowledgeable, I highly recommend this product.

Did a Google search looking for a stair lift and came across this company. I went to order a lift but couldn't get payment through, so I called and got Andres ** as an agent and went through the process of ordering a chair lift. He was able to order a chair cheaper then what it would cost through the website. Order placed and then got email saying they had trouble with payment. I called bank to find out there was a limit on card for fraud protection, they raised it and I emailed Andres ** that they now can get payment. I soon got email from from Andres ** with a receipt. This was placed on 01/09/26 and got lift on 01/15/26. I decided to install myself only due to my skill set and took me about 3 hours to install. I'm overall pleased with their product and their service. Thank you Andres **.

Hi, I recently reached out to your representative in Conshohocken, PA, regarding the installation of a swimming pool lift. After providing all necessary information, photos, and multiple follow-ups via text messages and phone calls, I finally received a response 11 days later stating: *“Good afternoon, I apologize. I don’t have the expertise, and we are very busy.”* This was incredibly frustrating, as the representative could have communicated this lack of capability or availability from the beginning, rather than wasting my time. I’m deeply disappointed with this experience and cannot recommend your services.

I bought a condo 5 years ago that had an Ameriglide Hercules vertical platform lift. I have had two costly service calls in 5 years and now likely need a new battery(s). The authorized Ameriglide service tech (only one in Michigan) comes from Hastings and I called him only to hear that he is too busy, no return call from office. All 3 authorized contractors listed on the Ameriglide website told me the same thing.... NOT. Technical Support has not been helpful. I would never do business with this company! I'm stuck however, with a lift I cannot use and no alternate way to use my garage other than from the front door. The screw drive needs regular lubrication and now I need new battery.

STAY AWAY FROM THIS COMPANY!!!! They are rude, they will lie, they do not care about the elderly clientele they are supposed to serve. Everything went straight downhill after they got the money and no effort to ensure their customers are taken care of. Please go anywhere else.

Where can I start with this POS Company; One how the heck are you going to have a customer service line, no one is there to answer the phone? No one is there to return your calls? So you take advantage of the elderly with your poorly designed chair lifts! My grandparents had a chair lift installed- didn’t work, tech came out worked for two days/not working again! Complete crap. My grandparents cannot get a hold of anyone. They want to return your product and get a refund. Changing 1500 plus for trash, someone could have ordered off Temu. Insane

After deciding to purchase I was informed that the boxes for two stairlifts would be delivered to my driveway. I would need to bring them in myself. Two 60 pound boxers and others. News flash I am buying because I am handicapped. Salesman told me to ask a neighbor. I AM LOOKING ELSEWHERE. Edwin ** Stonewall La

AmeriGlide of Marietta – Disappointed After the Sale. We initially had a positive experience with AmeriGlide of Marietta when purchasing a used stair lift chair for my 92-year-old grandmother. The customer service at the time of purchase was great, and we felt confident in our decision—even spending nearly $1,700 on the unit. Fast forward a year (with very minimal use), we contacted them about their buy-back program. They offered $339.80, contingent on the chair being in working order and including both remotes — which it was.

The experience was great. Caleb was very professional and knowledgeable. I would recommend this company and product to anyone. I installed it with the help of a friend in 2 hours and it works great. The order came in very quickly as well.

AmeriGlide Stairlifts were recommended to us by a family member who is involved in medical equipment marketing and sales, and had used AmeriGlide previously. The process of working with AmeriGlide was very straightforward. The company kept us informed as it was going through the design process and building a curved stairlift to meet our needs. We were notified when the product shipped and the estimated time when we would receive the shipment. One day after the product components arrived on a pallet at our home, the AmeriGlide installer arrived to work on installing the equipment. His install experience and attention to detail were significant in the very clean look overall of the installation. Also, he went through operating the lift so that my wife was comfortable using it from the start. We are super satisfied with AmeriGlide, and anyone looking to add a stairlift to their home should talk with AmeriGlide.

I called the company not expecting free parts or repairs. I just wanted to purchase a new battery charger for it. Only to hear that they have no support, no part, no techs for that product.

I had a fantastic experience at AmeriGlide! The staff were incredibly friendly and helpful, and the Rave 2 stair lift is excellent. The customer service was exceptional, as they kept me updated throughout the entire process. I had a question about the product, and their support team responded promptly and professionally

Dear AmeriGlide Team and Salman, I would like to express my sincere gratitude for your exceptional support in helping me acquire my stairlift. Your assistance has made a significant difference in my daily life, and I deeply appreciate the professionalism, care, and attention to detail you have shown throughout the process.

I ordered a Hymar AL 400 Lift, for my mobility scooter.. They delivered a hymar AL 100. They did not include all the needed equipment and they are lift Was too low to the ground and would hit the ground while Driving. They knew there was a question about the model number. I was ordering, but instead of just calling me to get it clarified They decided they could figure it out on their own and figure it out wrong. They did not include a swing gate which I ordered. Once installed, it did not work and would not lift my mobility scooter off the ground. When I tried to call Salman ** He stopped taking my calls. And I could not reach him until I called him from a different telephone number. He then proceeded to lie to me about the order And whether or not high more made a swing gate for their mobility lifts.

Incompetence, Safety Risks, and Unresolved Issues. I wish we had never chosen Ameriglide for my parents' stairlift installation. What should have been a straightforward process turned into a nightmare filled with incompetence, poor service, lack of communication, and a serious safety concern. Issues have persisted for many months despite repeated attempts to resolve them. Please read the summary below of the main issues we faced:

Avoid this company at all costs. The Stairlift stopped working after two months when it's still under warranty. No one has come out to look at it despite my repeated emails. It was making beeping sounds, which they said was the battery. After two months of waiting, I still haven't received the batteries. I had another company look at it and they said it was installed incorrectly and had numerous issues. It not only is a risk to my walking on the stairs (I had a stroke), but has faulty wiring and is a fire risk as well!

I reviewed the product and service and have continued to have issues with Ameriglide. I was informed that they have a NO RETURN policy. That applies to custom made rails such as for a curved staircase. My staircase is straight and they do take returns. BUT, the return has to be made within 5 days of receipt of the product. I'll bet this is against business law in most states. Customer Service Rep., Ebony, was able to locate a professional installer for me. The installer had "rescued" other customers of Ameriglide products before. He got it installed, but then further problems developed. It would stop at various places along the rail and would not go up or down the rail. The installer is still working on resolving this and thinks there might be a problem with the wiring in the chassis.

I would not recommend AmeriGlide to anyone. We had an Infinity chair lift from AmeriGlide installed in our home for my mother-in-law in July '23. It took 3 months from the date of the initial order to the date the unit was installed. In October '24, the wire from the AC adapter got stuck under the chair as it was going up and broke the AC adapter. The endless phone calls and text messages just to have the AC adapter replaced. Every time we used the lift we prayed the battery still has a charge. To date, WE STILL HAVE NOT RECEIVED THE PART! My mother-in-law has since passed away and the chair lift is being taken out next week. I have attached a picture of the part I was trying to have replaced. DO NOT USE THIS COMPANY! THE CUSTOMER SERVICE AND SUPPORT ARE HORRENDOUS!

I had trouble from the beginning. The salesperson was argumentative with regards to the number of steps I had on my staircase. I sent photos to settle this matter. It has always been difficult to get anyone on the phone to assist me. The brackets didn't work, the chassis didn't work, and I decided to return the item. Still waiting for a callback. I didn't get a refund that the salesperson said he submitted for the extra railing he charged me for, and he hasn't responded to my efforts to contact him. The installation guide was complicated and didn't follow any assembly order whatsoever. I should have not ordered this, and I deeply regret it. I kept asking for a receipt and all I have is the order summary with the total charges.

I purchased an Ameriglide stair system for my in-laws. The order had a separate address for my billing address and shipping address. Ameriglide entered the wrong address on the shipping order and the system got shipped to my home, not the in-law's home where it was to be installed. The sales rep, Salman, said "not my problem. The customer service rep, Ebony, said "nothing we can do for you. It was up to my 84 year old father-in-law and myself to load the heavy and large shipping boxes into a pickup and drive them across town to be installed. The system is fine and works well but there seems to be no responsibility for obvious mistakes and I am wondering how that translates if there are problems in the future