AmeriGlide Reviews

I had trouble from the beginning. The salesperson was argumentative with regards to the number of steps I had on my staircase. I sent photos to settle this matter. It has always been difficult to get anyone on the phone to assist me. The brackets didn't work, the chassis didn't work, and I decided to return the item. Still waiting for a callback. I didn't get a refund that the salesperson said he submitted for the extra railing he charged me for, and he hasn't responded to my efforts to contact him. The installation guide was complicated and didn't follow any assembly order whatsoever. I should have not ordered this, and I deeply regret it. I kept asking for a receipt and all I have is the order summary with the total charges.

I purchased an Ameriglide stair system for my in-laws. The order had a separate address for my billing address and shipping address. Ameriglide entered the wrong address on the shipping order and the system got shipped to my home, not the in-law's home where it was to be installed. The sales rep, Salman, said "not my problem. The customer service rep, Ebony, said "nothing we can do for you. It was up to my 84 year old father-in-law and myself to load the heavy and large shipping boxes into a pickup and drive them across town to be installed. The system is fine and works well but there seems to be no responsibility for obvious mistakes and I am wondering how that translates if there are problems in the future

Dont buy from them!>>> Four days after install the stair lift made loud grinding noice.... Customer service would not send some out and I should contact the installer>>>> local installer was on vacation and Ameriglide woud not authorize any other service person>>>> Four months later the unit would not run.... I called their customer service multiple times>>> Left many messages to call me back>>>> I called early in morning and finally got to speak with them and they referred me to their service department again same routine call call and call leave messages.... Then finally after all the messages you catch a live person and they just lie about scheduling a repair! This company is a parasite on old and disabled persons.

We purchased an elevator from AmeriGlide. The installers had to work with a new software system and did not get proper support. The chips in the elevator burnt up making the unit unsafe to use. I recently had a knee replacement surgery and desperately needed the use of the elevator.

Do not purchase an Ameriglide product. They claim 110% customer satisfaction, but this is not true. My sister ordered a stair lift for my brother-in-law. It was delivered 9/27/24. He was admitted to the hospital prior to receiving it and passed away on 10/3/24. I called Ameriglide customer service on 10/3/24. I explained our situation and was told we would receive a return call. I called again on 10/4/24. This time I spoke with an extremely rude woman who refused to transfer me to a manager until I questioned their 110% customer satisfaction policy. I was transferred to Tony, left a message, and did not receive a return call. On 10/14/24, I called again.

Very poor qualities, cheaply made and we only got 2 charging strips instead of 4 and trying to get ahold of customer service is a joke. When you click it all they want is a review so here is your review. People do not buy this chair. You will be very dissatisfied.

I am a contractor who purchased an Outdoor Ameriglide elevator on behalf of my client, which we installed. The unit was promised to be plug and play ready to go by a Salesman named Chris **. Once it arrived we discovered several issues with it. To start, the install instructions were very basic and did not match the unit. Many of the holes in which to put screws to assemble the unit did not line up. The wiring was certainly not plug and play, with male/female plugs for various connections that did not match each other. After cobbling the assembly together and many calls to their tech support with whom you have to make an appointment and wait, we discovered several connections had been wired wrong in the factory. Replaced the Main controller board, and it finally worked, briefly.

I had been doing some research, so that we could have a stairlift installed at my church. Our church has two floors and when we have fellowships (food), unfortunately, some of our church members are not able to partake in these events. I had been talking to several different companies about the stairlifts they offered, what the church was needing, and we were needing the lift installed by a particular date due to an imminent event. All the reps were courteous, but Roger from Ameriglide went above and beyond in his kindness and guaranteed that the stairlift could be installed by June 30th.

Terrible electronics; terrible service. When power goes out and it needs to be reset, it is a simple procedure, but the company wouldn't help. The installer is out of business. It took a thousand calls to finally find a company that would help (Precision Lift), but they no longer help, which means it took another thousand calls to find an independent service person. The latest issue is a solenoid when bad on door lock/unlock mechanism on one of the stops. Ameriglide wants to replace the entire locking mechanism, which is NOT broken. They want $2100 before shipping and labor. The solenoid is a $30 part at Digikey. I'm fixing it myself because what Ameriglide wants to do is NUTS. DO NOT BUY AN ELEVATOR FROM THESE BUCCANEERS.

I purchased an AmeriGlide Atlas Hercules 750 system. During the purchasing stage, the sales person assured me that there would be support and that they can provide maintenance and support. And that a technician would always be available to be deployed to help with any issues. About a year later the vertical platform fell about 2 feet towards the bottom position with people in it. Contacting Ameriglide did not help as they are only a sales façade and the real company is Atlas in Canada. After about four weeks of back-and-forth trying to reach the right people they determined that they stated that they do not send anyone and they only sent parts out. Experience to say the least dealing with them is absolutely horrible. Pay a little more and buy something that is supported.

Bought a walk-in tub ramp and tried to return due to a hardship of my customer, I never open the box and their return policy talks about sanitation as pic attached but they say, "NO. Can’t accept it back," I explained to the customer service Jessica and had to ask for a higher rank to evaluate my situation and gave me the email of Tony which I contacted via email. Took him 5 days to reply because I resend the email to only receive a No again, I would never recommend this company that takes advantage of the people, their return policy is wrong on the verbiage. Too bad choosing USA product then they wonder why we buy out of country products.

D ** sales rep failed to acquire correct measurements and guidance to install lift. When lift was returned unboxed and return confirmed, after 4 months no funds were returned had to get third party to get my money back. This company preys on its customer.

Did anyone work with the liar named Caleb? He sold us the wrong color and sent a defective/previously rejected unit that arrived broken. I have contacted the Federal Trade Commission and recently discovered that this form of "Elder Fraud" is punishable by 5 years in Federal Prison and a $500,000 fine. There is currently an active investigation involving this company and its employees.

We placed an order with AmeriGlide online. Only one order, and only one receipt was sent. We then see two charges on our credit card. After A MONTH of trying to get Ameriglide to refund the fraudulent 2nd order, I finally told them I'm done waiting and was going to file a chargeback. Instead of actually helping me, the rep just told me to go ahead making this my problem and taking no ownership or responsibility of their mistake. Dealing with this company has been a terrible experience all around. It's no wonder they have a two star Google rating and even worse, an "F" rating with the BBB.

Once we paid for the unit that was it. The customer service has serious issues. Lack of response from the salesman. Then the unit came out and the chain was short. Once we got ahold of someone. We were passed around from the salesman to customer service. Then to Atlas who actually makes the unit. Which we didn't buy it from Atlas so why we have to communicate with them is beyond me. Then we had to measure the chain and waste bunch of our time figuring out what went wrong when this is Ameriglide job. Then after all that we have waited 2 1/2 weeks and we have emailed several times with no response and then called today and found out Atlas has been closed for two weeks and the chain hasn't even been cut to be shipped. But hey the customer service gal says she understands that we can't get paid and finish a 3 million dollar home, so I guess everything will be alright.

After receiving the stairlift, the installer came in 2 weeks later and found a miscut rail with misaligned screw holes. Replacement rail came in a week later. Long story short: Beginning June 15 to August 4th, I was given SEVERAL dates for installing the stairlift. No one ever showed. I made MANY calls trying to be the tolerant customer. Only empty promises and "I'll get back to you." Responses. Had to file complaint with BBB to get my money back. Such an unnecessary experience. I would advise BUYER BEWARE for anyone looking to purchase and have a lift installed. As a side, I went through another company 2 weeks ago, and they are here installing our new lift today!

Yes, you're paying thousands for it but essentially it's disposable. They refuse to repair or refer you to anyone that is able to repair a 3 year old unit. They do not offer any parts either. They give you the runaround for weeks and after 2 weeks finally admit that they can't help you but that you might want to use Google (lol).

Purchased Hercules 750 Residential platform lift. Delivered to Oregon and later found out this is not legal as no contractor in Oregon will service it. Have attempted for over 6 months to put it together. Instructions are missing hundreds of steps. Videos are also missing the same. Over 20 calls into company. 4 returned. 4 rescheduled maintenance calls because they got confused? Last guy says he'll get in a video chat and walk me through the electrical portion. He no showed. Girl at the call center behaves like customers are annoying her. Not worth the price.

I would not recommend this company if you are looking for customer service. After admitting that he confused me with another customer and acknowledging that I did not cancel my request to get a dumbwaiter from Ameriglide, a Mr. Chris ** doubled down and in essence blamed me for his failure to be responsive to my request. I sent him detailed information, which he requested, and he denied receiving it. After looking up my email address and then reviewing my request, he once again launched into blaming me for the miscommunication. If you want to receive respectful and courteous customer service, along with getting specific responses to specific inquiries, then do not engage Ameriglide for dumbwaiter assistance.

Please BEWARE! My mother paid a LOT of money for a much needed stair lift from this company. They did a 'bait and switch' on her, telling her they had an installer in our area. Over 45 days later and this 4500.00 system still sits uninstalled and the company will not take, nor return our calls. It has given my mother intense mental anguish. This company preys on the elderly and the disabled. I can't say enough awful things about this experience and this company. Please find another company to help you with your mobility issues!

Sales and installation were quick and responsive, but everything after that has been like pulling teeth. Installed at beginning of Oct, broke down mid month and Ameriglide will not answer their phone nor return messages. Only the installer would take our calls and managed to order a replacement chassis that would take "2 days to 2 weeks" as of 3+ weeks ago. No tracking number or further info available. Terrible experience, would not recommend to my worst enemy.

We purchased a Rave 2 stair glide chair from Ameriglide in July 2021. It was installed by Ameriglide’s authorized installer on 8/3. It stopped working on 8/6. Since then we have not only been waiting on the parts that their installer has said are faulty (no fault of ours), but we are waiting on any sort of RESPONSE from anyone at Ameriglide about the tracking of said parts or any timing of its repair. We have been given the run around by not only our Sales Rep, but now Customer Service as well… and, as a result, my mother – who suffered a stroke in June, removing her ability to use stairs – is on Day 47 of not being able to sleep in a bed, or use a shower. This is becoming a health and hygiene issue – and Ameriglide has gone radio silent.

BEWARE!!!! DO NOT BUY FROM AMERIGLIDE. Purchase stairlift 10 months ago, FROM AMERIGLIDE IN AURORA. I still have warranty, very noisy, after a few weeks I heard a clicking sound. "Olaf salesman" refuse to come and adjust it, the seat does not stay up keeps falling down, and the clicking sound has increased, no one is returning my call. After several messages I decided to call the company in Arizona US for assistance but they said Olaf has to service it because they are a distributor, please do not purchase anything from this company. Look for a reputable company. Since no one has returned my call, not sure what to do. It's a RAVE stairlift. Most Regretful, Z. **.

I was deceived at every turn by this company. I purchased a chair on Dec 8, 2020 for my mother to use in our home when she was released from rehab center. I paid for Ameriglide professional installation. Installation happened 30 days after purchase, but the unit has never once worked. I had to wait for warranty replacement of parts. First replacement parts that didn't work came in 3 weeks, second replacement parts that didn't work came in 4 months (May 31, 2021.) My mother passed away before we ever received a working unit. All my calls for help have been ignored. I was shocked that a company with this sort of brand recognition is this awful. Another greedy company preying on elderly customers...

Other than taking way longer to get here. In different days. Not all at once. Plus the idiots who ship the stuff from Raleigh don't check their work and typed my zip wrong sending these boxes to somewhere Indiana! Now been over a month of just trying to get the shipping refunded. Should be a easy one when it was their screw up. Just shop somewhere else. The people who work there suck all together.

I purchased a lift chair on Dec. 21, 2020 after spinal fusion surgery. The gentleman that sold me the chair was amazing, however I never received the chair due to the secondary delivery company. I canceled the order in January 2021 and was told I got a refund of my $1439.00 on March 24, 2021, however I have never received the money. My bank has researched the so call refund and can not find any trace of it. No one will help me and The accountants will not take or return my calls or my bank's calls. I am not ok with this! I work too hard for my money.

I have been talking to this company for several months with intention to purchase once the project got to that point. I was ready in December 2020 so on December 17, 2020 I sent a cashiers check for the full purchase amount. I heard nothing from them after that. I contacted them just before the first of the year, 2021. The salesman told me my checked bounced, a complete fabrication. They presented my cashiers check twice, the first presentation my bank paid the check.

When the stairlift arrived, the installer discovered it was missing an important part (a swivel plate). He notified AmeriGlide, as did we. More than a month has gone past and there is no sign that the part has even been ordered. Phone calls get passed around from one employee to another. They promise to call back but never do. The installation department never answers the phone and never responds to his voicemail. Buying from Ameriglide was an expensive mistake.

My 90 yr. old mother needs to move is ASAP. We ordered a chairlift. It took three weeks to get here in multiple boxes. Husband contacted co for tech rep. The man was rude and gave a number to a tech that moved to CA. Called numerous times & was given to ext **. Always left VM but never heard back. Paid another co to install. Contacted AmeriGlide to get reimbursed for installation paid in advance. Sent to ext **. Three times tried to contact Wanda in accounting. Never returned calls. If I had known this would happen, I would NEVER have used this co. Never been so disappointed. Have been in touch with Home Advisor to complain. I am afraid that if I ever need tech support for problems, I will never get them resolved. I do not recommend this company to anyone. I would not have given but 1/4 star.

Stairlift installed approximately 4 months ago, it was at most worked 3 weeks during that timeframe. Numerous and I want to stress Numerous phone calls, emails to no avail. Service tech came out twice to fix it, once AmeriGlide sent wrong motor. Yes, folks, it needed a new motor after approximately 2 months. He came back again, to install the next motor AmeriGlide sent and it worked during his test of the unit, he left and it has NOT worked since. That was approximately 4 weeks ago. I have reported this to Better Business Bureau of NC and now with the Attorney General's Office. BUYER BEWARE.