About America's Mattress
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The mattress smells like a mix between mothballs and a men's locker room and I have had to hire a mitigation company to get the smell out of the bedroom that the mattress was in. I followed the suggested guidelines as to let it "air out" before putting sheets on it with no luck. What's even worse is the $100 they want to charge me to have it picked up and taken out of there. I put it in my garage until I can figure out what to do with it, and now my garage is unusable.
Lots of false advertising by this company, sort of like a bait and switch. I called to get my money back from their "120 day guarantee" but was told there isn't any such guarantee, and that I would have a $1,500 credit on my account to go buy another mattress that smells like moth balls. Talk about false advertising. What's worse is that on their "brochure" (see pic attached), it states there is no restocking fee, yet in the fine print of their contract, there is one. There are much better options everywhere. I should have gone across the street to Mattress Firm but I believe in supporting local businesses. Shame on me.
I was moving into a new house and needed a mattress quickly. America's Mattress not only had my new mattress to me by noon the next day, but when they realized they didn't actually have my order in stock, Noe at the Alameda store managed to upgrade me free of charge to a mattress that would have cost me about $800 more. Excellent service, and quality products.
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I bought this mattress in Jun 2019. Just paid off Dec 2019. Already has a dip in it where I sleep?? How in 6 months does this happen?? Talked to the store And they said to fill out warranty papers and do what they say to do on them?? So here I am stuck with this $1500 mattress that has a dip that I have to sleep in because I can’t take my mattress off the bed, put it on a flat surface, put a rope on it, measure it with a ruler and take a picture of it!!! Never mind that I physically I cannot do this!! I have never been so upset, I hadn’t even had it 6 months and this happened!! What kind of mattresses are they selling! I just want them to come take this mattress and shove it!! I’ll buy one somewhere else!! Never again from here!!!
I want to compliment Thomas **/ Staff/ Movers, for their professional, kind, courteous, and very customer service. The move in took only ten minutes during the delivery. For those seeking a real good customer service, America's Mattress is the place.
Went to the store during their Labor Day Sale. I went with the understanding that weekend, the motion base was free with certain mattresses. I specifically ask the salesperson which mattresses did the free base come with. She showed me several different mattresses and I was lead to believe the base was free with those mattresses. I was wrong. I was charged $800 for a base I did not want to buy. I would have never purchased the base. I was only getting it because I was told it was free. I called the store several days with no answer, leaving messages. I finally spoke to a person that was kind but was not willing to help me out at all.
I was very disappointed. I could have purchased two king size mattresses from a different store for what I ended up paying for the base and queen size mattresses. Their 125 guarantee is no good as well. They told me as long as I purchased their mattress pad, I would be able to return the mattress and get my money back. That is not true. The guarantee means nothing. I really disappointed with this purchase. America's Mattress could care less how I feel. All they are interested in is the purchase. Well they took me for a lot of money for a poor mattress and not so good motion base. Please make sure you completely understand what you are buying from this store. The store I made my purchase from is in Huntersville, NC. Huge lesson learned!!
We stopped at America's Mattress on a whim and we're pleasantly surprised at the amazing customer service we received. They were friendly, informative and low-pressure and helped us find a great Serta that worked well in our budget. It's also nice to see a father and son business!
I purchased a King iComfort mattress from America's Mattress in DeFuniak Springs, FL. It was the best experience I've had in my life. The salesman Steve did not pressure me. He answered all my questions and gave me 120 days Sleep Satisfaction Guarantee. Purchased my mattress on Sunday and they delivered the very next Thursday. Delivery guys were very professional, the mattress was wrapped in plastic for protection... They even wore booties over their shoes to ensure they did not bring in dirt into my house. My experience was outstanding.
When I got the mattress, I was told that the mattress was hard due to the truck overheating and that the mattress would soften over time. A year or so later, still as hard as a brick. (I put a hundred pound weight on it to see how hard it was. It sank a sixteenth of an inch in.) Boy, do I sure love waking up to back and neck pains.
Yes, they never contacted again. At least the seller was nice.
The associate realized his mistake, called to apologize. Would I go back? Yes. That was an honorable thing to do. Not too many would. He said he would make me a good deal; he would make it good.
I talked to a salesman, name starts with an S. Asked what is the least expensive twin you have and he gave me his card and wrote 259 and the frame was 40. A friend gave me a little Christmas money and I went back in about the bed. This time, he told me 299 for the bed WITHOUT the frame. He says, "and the frame is 40". He said he could let me have the bed for 279. Their flyer says 10% Veterans discount. He said that IS the Veteran's discount. He told me to hurry up and buy it because it will go up next year. He says he has a layaway and he says he wants my business. I called Navarre America's Mattress and he quoted me 259 WITHOUT the frame. I think he jacked up the price to make Christmas bonus. It was the same bed. I will NOT buy anything from them. I am sleeping on the floor and I will stay sleeping on the floor. Did I feel like a valued customer? And he had my best interests in mind? Do it to a Veteran also.
The branch I dealt with was the Hawaii's Aiea branch. For those of you that don't know that's the one closest to the Honolulu International airport. After looking on the Yelp reviews on the branch there seems to be almost no complaints out of the hundreds of review so I thought "Great! I'm going to take a look." I arrived 10 minutes early and the branch manager Chris helped me choose my bed. I needed a bed big enough for my girlfriend and I but not at insane prices. So Chris was awesome with setting me up and getting me squared away BUT their Illinois branch's automated system called me to confirm the shipping time (10 am-12 pm) WHICH was not the shipping time I had asked for which was 3:15-4:00 pm. I work from 5 am-3 pm and this was not acceptable.
I was also told that they would call me PERSONALLY to confirm shipping time which they did not either. This is sad. Great customer service but poor time management. I was also told that they do not have a "real" shipping schedule, just some "he said she said" deal. If the logistics, staffing and automated system were to be improved this company would be much better.
America's Mattress Company Information
- Company Name:
- America's Mattress
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