America's Mattress Reviews

Pay $900 and something dollars for a mattress. Was told I have a comfort guarantee. Called to tell them that my comfort is not good. It's too hard for me. Need to exchange it for a soft one. Girl tells me nothing she can do. I explain Comfort guarantee. She says, "Look on the back of your invoice. It's only for mattresses $9.99 and over." Mine was $9.99. The guy said it was on sale. He never mentioned there wasn't a comfort guarantee because it was on sale so and I've read reviews. Lesson learned. I'm not going back. This is bad business practice. You will lose customers every time if you don't take care of the customer after the sale and stand by what you say.

The mattress smells like a mix between mothballs and a men's locker room and I have had to hire a mitigation company to get the smell out of the bedroom that the mattress was in. I followed the suggested guidelines as to let it "air out" before putting sheets on it with no luck. What's even worse is the $100 they want to charge me to have it picked up and taken out of there. I put it in my garage until I can figure out what to do with it, and now my garage is unusable.

I was moving into a new house and needed a mattress quickly. America's Mattress not only had my new mattress to me by noon the next day, but when they realized they didn't actually have my order in stock, Noe at the Alameda store managed to upgrade me free of charge to a mattress that would have cost me about $800 more. Excellent service, and quality products.

I bought this mattress in Jun 2019. Just paid off Dec 2019. Already has a dip in it where I sleep?? How in 6 months does this happen?? Talked to the store And they said to fill out warranty papers and do what they say to do on them?? So here I am stuck with this $1500 mattress that has a dip that I have to sleep in because I can’t take my mattress off the bed, put it on a flat surface, put a rope on it, measure it with a ruler and take a picture of it!!! Never mind that I physically I cannot do this!! I have never been so upset, I hadn’t even had it 6 months and this happened!! What kind of mattresses are they selling! I just want them to come take this mattress and shove it!! I’ll buy one somewhere else!! Never again from here!!!

I want to compliment Thomas **/ Staff/ Movers, for their professional, kind, courteous, and very customer service. The move in took only ten minutes during the delivery. For those seeking a real good customer service, America's Mattress is the place.

Went to the store during their Labor Day Sale. I went with the understanding that weekend, the motion base was free with certain mattresses. I specifically ask the salesperson which mattresses did the free base come with. She showed me several different mattresses and I was lead to believe the base was free with those mattresses. I was wrong. I was charged $800 for a base I did not want to buy. I would have never purchased the base. I was only getting it because I was told it was free. I called the store several days with no answer, leaving messages. I finally spoke to a person that was kind but was not willing to help me out at all.

We stopped at America's Mattress on a whim and we're pleasantly surprised at the amazing customer service we received. They were friendly, informative and low-pressure and helped us find a great Serta that worked well in our budget. It's also nice to see a father and son business!

I purchased a King iComfort mattress from America's Mattress in DeFuniak Springs, FL. It was the best experience I've had in my life. The salesman Steve did not pressure me. He answered all my questions and gave me 120 days Sleep Satisfaction Guarantee. Purchased my mattress on Sunday and they delivered the very next Thursday. Delivery guys were very professional, the mattress was wrapped in plastic for protection... They even wore booties over their shoes to ensure they did not bring in dirt into my house. My experience was outstanding.

Yes, they never contacted again. At least the seller was nice.

The associate realized his mistake, called to apologize. Would I go back? Yes. That was an honorable thing to do. Not too many would. He said he would make me a good deal; he would make it good.

The branch I dealt with was the Hawaii's Aiea branch. For those of you that don't know that's the one closest to the Honolulu International airport. After looking on the Yelp reviews on the branch there seems to be almost no complaints out of the hundreds of review so I thought "Great! I'm going to take a look." I arrived 10 minutes early and the branch manager Chris helped me choose my bed. I needed a bed big enough for my girlfriend and I but not at insane prices. So Chris was awesome with setting me up and getting me squared away BUT their Illinois branch's automated system called me to confirm the shipping time (10 am-12 pm) WHICH was not the shipping time I had asked for which was 3:15-4:00 pm. I work from 5 am-3 pm and this was not acceptable.

The people were arrogant when I went to pay for my purchase. The man at the counter never said that the pillows weren't returnable.... He just had me sign a paper which I thought were my credit card receipts. I left the store for about an hour and my wife and I decided that we weren't going to redo the room anymore so we stopped back at the store to return them. Neither the salesman or the guy who took my money would even talk to us. They sent the deliver guy to tell us they wouldn't do anything for us.... We never even got home so the product was still sealed and packaged. NOT AT ALL GOOD CUSTOMER SERVICE. We will never be back and if I can help anyone else who is looking for bedding... I'll direct them anywhere else. The only reason they received one star is because it requires at least one.... It's not worth it.

I worked for America's Mattress for several years. I was always at the top in sales. 2013 I was the number 1 salesman in the company with the highest margin. I left America's Mattress in 2014. Reasons was I was called a ** and a ruthless son of a ** by another salesperson. I told the owners and they did nothing to the employee and demoted me to the worse store in the company. I saw my sales and margin decrease tremendously. I asked to transfer back to the store that was very proficient in 2013, but was denied. The salesperson that called me names ended up with the store that I was very productive at.

I purchased a mattress recently and the first night after two hours I woke in excruciating pain. I went back after a couple of days of being in pain and discomfort. Casey asked me if the pain was getting better, as if that was a normal experience when buying a bed (and it seems like it is at America's Mattress). I repeated that my back was in pain and Casey replied "And you think that is because of the bed?!" He was so rude and unhelpful and the other sales person did not want to give me his name. No one would let me speak with the owner. They will not refund my money so I have to pray the exchange will work out. These beds are poor quality and I doubt this was a new bed at all. They have lost a customer today. By the looks of the online reviews, they're used to it.

America's Mattress - Monroe, NC: On Thursday, November 22, 2012, Thanksgiving, I found an ad in the Charlotte Observer for Serta mattresses - twins for $15 and queens for $25. Although, I knew this was a marketing tactic to bring customers into the store, I thought I would try and get there before they sold out. I got there and of course, they were sold out. As I stood in line to get another mattress, which was more expensive, I heard all of the customers in front of me complaining. The man in front of me had bought a queen that was advertised for a regular price of $1,299 on sale for $249 and was supposed to be a Serta queen pillowtop. He was bringing it back because it was not a Serta and was not the mattress that the salesman told him and showed him that he would be buying. The whole store was filled with Serta mattresses but the regular prices did not match the regular prices in the ad. The woman who was at the front of the line was complaining that the mattress she bought, a Serta queen, was in fact not a Serta as well. People were walking out of the store with mattresses that were represented as Serta's but when they got them to the car, they realized that they had been duped.