America's Mattress Reviews

Pay $900 and something dollars for a mattress. Was told I have a comfort guarantee. Called to tell them that my comfort is not good. It's too hard for me. Need to exchange it for a soft one. Girl tells me nothing she can do. I explain Comfort guarantee. She says, "Look on the back of your invoice. It's only for mattresses $9.99 and over." Mine was $9.99. The guy said it was on sale. He never mentioned there wasn't a comfort guarantee because it was on sale so and I've read reviews. Lesson learned. I'm not going back. This is bad business practice. You will lose customers every time if you don't take care of the customer after the sale and stand by what you say.

The mattress smells like a mix between mothballs and a men's locker room and I have had to hire a mitigation company to get the smell out of the bedroom that the mattress was in. I followed the suggested guidelines as to let it "air out" before putting sheets on it with no luck. What's even worse is the $100 they want to charge me to have it picked up and taken out of there. I put it in my garage until I can figure out what to do with it, and now my garage is unusable.

I was moving into a new house and needed a mattress quickly. America's Mattress not only had my new mattress to me by noon the next day, but when they realized they didn't actually have my order in stock, Noe at the Alameda store managed to upgrade me free of charge to a mattress that would have cost me about $800 more. Excellent service, and quality products.

I bought this mattress in Jun 2019. Just paid off Dec 2019. Already has a dip in it where I sleep?? How in 6 months does this happen?? Talked to the store And they said to fill out warranty papers and do what they say to do on them?? So here I am stuck with this $1500 mattress that has a dip that I have to sleep in because I can’t take my mattress off the bed, put it on a flat surface, put a rope on it, measure it with a ruler and take a picture of it!!! Never mind that I physically I cannot do this!! I have never been so upset, I hadn’t even had it 6 months and this happened!! What kind of mattresses are they selling! I just want them to come take this mattress and shove it!! I’ll buy one somewhere else!! Never again from here!!!

I want to compliment Thomas **/ Staff/ Movers, for their professional, kind, courteous, and very customer service. The move in took only ten minutes during the delivery. For those seeking a real good customer service, America's Mattress is the place.

Went to the store during their Labor Day Sale. I went with the understanding that weekend, the motion base was free with certain mattresses. I specifically ask the salesperson which mattresses did the free base come with. She showed me several different mattresses and I was lead to believe the base was free with those mattresses. I was wrong. I was charged $800 for a base I did not want to buy. I would have never purchased the base. I was only getting it because I was told it was free. I called the store several days with no answer, leaving messages. I finally spoke to a person that was kind but was not willing to help me out at all.

We stopped at America's Mattress on a whim and we're pleasantly surprised at the amazing customer service we received. They were friendly, informative and low-pressure and helped us find a great Serta that worked well in our budget. It's also nice to see a father and son business!

I purchased a King iComfort mattress from America's Mattress in DeFuniak Springs, FL. It was the best experience I've had in my life. The salesman Steve did not pressure me. He answered all my questions and gave me 120 days Sleep Satisfaction Guarantee. Purchased my mattress on Sunday and they delivered the very next Thursday. Delivery guys were very professional, the mattress was wrapped in plastic for protection... They even wore booties over their shoes to ensure they did not bring in dirt into my house. My experience was outstanding.

Yes, they never contacted again. At least the seller was nice.

The associate realized his mistake, called to apologize. Would I go back? Yes. That was an honorable thing to do. Not too many would. He said he would make me a good deal; he would make it good.