America's Mattress Reviews

The branch I dealt with was the Hawaii's Aiea branch. For those of you that don't know that's the one closest to the Honolulu International airport. After looking on the Yelp reviews on the branch there seems to be almost no complaints out of the hundreds of review so I thought "Great! I'm going to take a look." I arrived 10 minutes early and the branch manager Chris helped me choose my bed. I needed a bed big enough for my girlfriend and I but not at insane prices. So Chris was awesome with setting me up and getting me squared away BUT their Illinois branch's automated system called me to confirm the shipping time (10 am-12 pm) WHICH was not the shipping time I had asked for which was 3:15-4:00 pm. I work from 5 am-3 pm and this was not acceptable.

The people were arrogant when I went to pay for my purchase. The man at the counter never said that the pillows weren't returnable.... He just had me sign a paper which I thought were my credit card receipts. I left the store for about an hour and my wife and I decided that we weren't going to redo the room anymore so we stopped back at the store to return them. Neither the salesman or the guy who took my money would even talk to us. They sent the deliver guy to tell us they wouldn't do anything for us.... We never even got home so the product was still sealed and packaged. NOT AT ALL GOOD CUSTOMER SERVICE. We will never be back and if I can help anyone else who is looking for bedding... I'll direct them anywhere else. The only reason they received one star is because it requires at least one.... It's not worth it.

I worked for America's Mattress for several years. I was always at the top in sales. 2013 I was the number 1 salesman in the company with the highest margin. I left America's Mattress in 2014. Reasons was I was called a ** and a ruthless son of a ** by another salesperson. I told the owners and they did nothing to the employee and demoted me to the worse store in the company. I saw my sales and margin decrease tremendously. I asked to transfer back to the store that was very proficient in 2013, but was denied. The salesperson that called me names ended up with the store that I was very productive at.

I purchased a mattress recently and the first night after two hours I woke in excruciating pain. I went back after a couple of days of being in pain and discomfort. Casey asked me if the pain was getting better, as if that was a normal experience when buying a bed (and it seems like it is at America's Mattress). I repeated that my back was in pain and Casey replied "And you think that is because of the bed?!" He was so rude and unhelpful and the other sales person did not want to give me his name. No one would let me speak with the owner. They will not refund my money so I have to pray the exchange will work out. These beds are poor quality and I doubt this was a new bed at all. They have lost a customer today. By the looks of the online reviews, they're used to it.

America's Mattress - Monroe, NC: On Thursday, November 22, 2012, Thanksgiving, I found an ad in the Charlotte Observer for Serta mattresses - twins for $15 and queens for $25. Although, I knew this was a marketing tactic to bring customers into the store, I thought I would try and get there before they sold out. I got there and of course, they were sold out. As I stood in line to get another mattress, which was more expensive, I heard all of the customers in front of me complaining. The man in front of me had bought a queen that was advertised for a regular price of $1,299 on sale for $249 and was supposed to be a Serta queen pillowtop. He was bringing it back because it was not a Serta and was not the mattress that the salesman told him and showed him that he would be buying. The whole store was filled with Serta mattresses but the regular prices did not match the regular prices in the ad. The woman who was at the front of the line was complaining that the mattress she bought, a Serta queen, was in fact not a Serta as well. People were walking out of the store with mattresses that were represented as Serta's but when they got them to the car, they realized that they had been duped.