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Amana Appliances Reviews

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About Amana Appliances

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Amana manufactures household appliances, including refrigerators, dishwashers, ovens and microwaves. Established in 1934, Amana’s products have been designed for everyday use, featuring straightforward functionality and durable construction to meet the needs of modern households.

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Pros
  • User-friendly design and features
  • Good storage capacity and organization
Cons
  • Frequent repairs needed
  • Poor customer service experience

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Amana Appliances Reviews

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    Page 5 Reviews 380 - 530

    Reviewed Jan. 22, 2015

    ACF3325AB - Self cleaning mode turned on by itself and melted the entire inside of the door. Fumes were horrible. Had to air out my house in freezing temperatures with my 93 year old mother and 3 year old grandson in the house. They told us to disconnect everything and they will send a repairman out in 5 DAYS! Prior to this incident, the oven was turning off in the middle of cooking. This product should be recalled!

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    Customer ServiceStaff

    Reviewed Jan. 21, 2015

    Amana Front Loading Washing machine Model NFW7200TW suddenly stopped filling. Received an error code of "tE" indicating an issue with the Thermistor. Began checking wiring and discovered several severed wires at the control panel. Contacted Amana Customer Service and was advised that they would send someone out but because the FL was no longer under warranty, I would be responsible for costs. I advised Amana rep that I was more concerned with a potential fire hazard and that was putting them on notice of the issue. The Rep basically said that they had no reports like this and that there were no recalls and nothing they would do. So anyone with this washing machine, beware!

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    Punctuality & Speed

    Reviewed Jan. 15, 2015

    This is the worst washing machine I have ever owned. We bought it in May of 2014 and to my dismay found that it did not fill on the rinse cycle. My clothes always had soap residue left on them. I read the manuals carefully and it did indicate that when manually adding softener, to let the rinse tub fill. It never did. We called the repairman who re-calibrated it, so supposedly it would work properly. He no sooner left when the red lock lid button started blinking. It was off-cycle again. It still does not fill. I have to go to another rinse drain cycle to rinse my clothes. My advice to anyone...DO NOT BUY AN AMANA WASHER, THEY ARE JUNK!!!

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    Reviewed Jan. 14, 2015

    I am a landlord with occasional need for new appliances. I went to Menards in Massilon OH in January of 2013 and bought an Amana refrigerator for about $600.00. I had no problems until this January, 24 months after purchasing. Bad compressor. Replacement cost is $445.00. Menards said I should have bought an extended warranty, they were Zero help. Amana only guarantees their product for 12 months. I found most mfrs also have reduced their warranties to 12 months, however I have several Frigidaire refrigerators that have lasted many years. The Frigidaire in my home is 17 years old with no problems. I will not buy from Menards ever again nor will I buy anything Amana. Go Frigidaire.

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    Verified purchase

    Reviewed Jan. 10, 2015

    I bought an Amana range & the burners are constantly heating up then cooling down, so it either takes forever for something to cook or it burns it. I'll never buy another Amana product.

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    Price

    Reviewed Jan. 8, 2015

    My refrigerator was just 11 months old when it started falling apart. All the plastic pieces, shelves, meat bin, crisper drawer, cheese drawer, door shelves, etc., began cracking, splitting and falling. I complained to Amanda and was told all these pieces are cosmetic, and didn't affect the operation of the refrigerator. After several complaints and letters, I was sent, as a 1 time courtesy, one shelf, and one drawer which also promptly broke. Tonight the door bin fell off taking another bin with it. A jar of pickles landed on my toe, and a bottle of hot sauce broke, and a cherry soda exploded. I would say that affects the function of the product. I also have a Whirlpool (same company) microwave and the plastic door cracked and split all over. Again, I was told it was just cosmetic. Never have I had such poor quality in a product that cost so much!

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    Customer ServiceStaff

    Reviewed Dec. 27, 2014

    We bought the Amana washer and dryer 8 months ago. We were very pleased at first as to how silent the washer was. Then we started to notice that the washer was taking longer than usual to wash a regular load of clothes. I didn’t think anything of it until it started making the worst noise I have ever heard, it sounded like the drum was going to come out of the whole shell. I called ABC Warehouse where we bought the set and they told us that it was under manufacturer's warranty and to call the warranty service. I called and they set us an appointment for the service repair center, which is Lewis Appliance in my area, which these people are worthless. He came in and lay on the floor and did some things to it with a machine and told me that they had to order the part and it should only be a week or two but I could use it in the meantime.

    It has been a month and a half and I am still waiting to get it fixed and it is still beating itself to death worse than ever. I called Whirlpool today and got into a screaming match with the customer service department and then the supervisor, to no avail. I told them it's beating itself to death. They told me that if anything else breaks on it then they would continue to fix it until it is pretty much no longer repairable. DO NOT BUY WHIRLPOOL PRODUCTS. THEY ARE JUNK!!!

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    Reviewed Dec. 14, 2014

    I purchased an Amana refrigerator about 2 1/2 years ago. Right after the 1 year warranty ran out, I started having problems. A strong nasty burning chemical smell was coming from the appliance and making me and everything in the house stink. Plus, the smell was making me sick, irritating my nose and eyes. The repairman replaced the relay on the compressor and told me that would take care of the problem. Well, 1 year later, we are experiencing the very same problem. The smell is so bad, I am going to have to unplug the appliance and store all the food at a friend's until the repairman can get here next week. It is getting into my hair and clothes, so that I smell it all day when I am at work. I will never purchase an Amana appliance again.

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    Reviewed Dec. 12, 2014

    Purchase the dryer two years ago. It won't spin. I called Amana and I needed to purchase an extended warranty for $300 to have the dryer fixed. Or I'm on my own with getting the dryer repaired. I will never purchase another Amana product.

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    Customer Service

    Reviewed Dec. 10, 2014

    I bought a new Amana washer in Feb 2014 at ABC warehouse. I had call the service tech out to my house 3 times. The last time I call bbb. ABC replace it with another Amana - I receive that one in 10/14. On 12/7/14 the machine stop washing.

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    Customer ServicePunctuality & SpeedStaffReliability

    Reviewed Dec. 8, 2014

    Not even 2 months ago, I bought an Amana Washer and Dryer at Lowe’s Sudbury Ontario. Five days ago the washer pump is running constantly and does not complete the cycle. I called customer service on Thursday December 4th 2014 and was told that the technician will come on Monday Dec 8th between 8am and 4pm. Since they did not give me a specific time, I have had to take a vacation day from my work. Monday morning I had a message on my voice mail that they had overbooked appointments for repair and they could not make it on Monday. I called customer service again and ask why suddenly the repair technicians were overbooked when I made an appointment through Amana 4 days prior. I was told they were sorry, but they could not do anything about it. The only thing they could do was to book another appointment for Thursday December11th, between 8 am and 4 pm. This means taking another vacation day to be at home, waiting and hoping they will not cancel again.

    It is not only that Amana is selling a washer that is broken after 6 weeks, but they are contracting to repair companies that are not reliable. Like always, the company is good till some problems occurs, then you see their true colors. If I could return the product, I would, but because the warranty to return a product is only 30 days, I am stuck with this washer and most importantly unreliable service department. I would never recommend this product to anyone. Not pleased at all!!!!

    DEC. 19, 2014 UPDATE: Today we are December 18, 2014 - 3 weeks after my first call to customer service of Amana. Finally the technician came today with the part. I was relieved that the problem would be solved finally. No such luck, the part the technician brought was the wrong one. He said that they had ordered the right part, but the company send them the wrong one. I called the customer service of Amana again, and ask for an explanation. They told me that mistakes happens. When I try to make the order for the right part, I was told that the part I need is back order, and it could take a couple of weeks or more to be delivered. I contacted Lowe's in Sudbury ON, where I bought the Amana washer and dryer, looking for some solution, but the salesperson at Lowe's told me that they cannot do anything to help me, because after 30 days, my chance to return the product had expired. There was nothing they could do, but it was up to me to contact Amana customer service.

    Over the years, I upgraded my appliances a couple of times, but never ever experienced such a crappy product and a lousy customer service like Amana. I cannot understand why a store like Lowe's would be selling such junk. Now Christmas and New Year is coming and I have to go to the Laundromat. Because I live in a small village, the closest Laundromat is a 30 minutes drive. I have to go through all this aggravation, when I have a 2 months old new Amana washer in my basement, that does not work! Merry Xmas and Happy New Year to all... and There will be a Part 3.

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    Price

    Reviewed Nov. 27, 2014

    I had my washer for barely over 2 years before it started to unbalance. Now less than 2.5 yes after purchase I have to replace it. According to the Amana repair representative for my area I needed a new balance ring and new suspension. He said the balance ring would cost over 200 dollars, but my research show the average cost being 40 dollars. However, with the price of labor the total repairs would be a minimum of 170 dollars on a machine that only cost 300. I realize this was a bargain appliance but we never overloaded it and it should have lasted longer than 2.5 years. The short life expectancy of modern appliances is ludicrous. I recommend avoiding this brand or buying the extended warranty. I just hope the dryer lasts.

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    Reviewed Nov. 25, 2014

    I have a Whirlpool GS395LEHS range/oven that is 14 years old. It was only used regularly for about 5 of those years, then as an extra oven for holidays. A code appeared recently that meant the membrane is bad. Can't use any oven function now. Tried to get a replacement, but Whirlpool doesn't make them anymore. So my range is now junk. Looked online at Amana ranges and found many negative reports about them. Looked a little more and discovered that Amana and Whirlpool are one in the same. I will not purchase either of them as a replacement.

    I'm not mad that the membrane went out after 14 years, I am mad as all get out that I can't purchase the $32 part to fix it. I hope Whirlpool/Amana execs get it through their thick skulls that consumers want products that can be repaired. If they want to put their noses up in the air and continue as they are, they can watch GE's sales go up. GE does carry parts.

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    Reviewed Nov. 17, 2014

    I purchased a washer March 2013 and November 2014 it won't even start. The plug and socket was checked and they are working. So now close to Christmas I have to purchase a new washer. This time it will definitely not be an Amana brand. I wish I had read the reviews from others before making this purchase.

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    Coverage

    Reviewed Nov. 16, 2014

    About a year ago, I purchased an Amana oven, microwave, and dishwasher. Granted, all three were on the economy end of the model spectrum. I have issues with all three. The oven door on after only 4 months started to bind opening and closing. Also, the plastic trim around the oven handle also is cracked and continues to get worse. I called Amana thinking I could get it repaired within the 1 yr. warranty. I was told that the oven door repair is not covered because it does not affect the "functionality" of the appliance. Really? I think the door has quite a bit to do with the functionality of an oven. Regarding the microwave, the door, also cracking off the plastic trim around the window part of the door. Thirdly, the dishwasher upper rack keeps falling off the track because end bracket on the left side often comes unsnapped. These design (or should I say misdesigned) elements of Amana products should not be occurring. Especially after only a few months of use.

    Oh, by the way, after my 1 yr. warranty expired a couple months ago, I received a card offering to extend my warranty. You have to be kidding! I have sold my home and I will not have to be living with these inferior Amana appliances for long. I will never purchase an Amana appliance ever again. I used to think "made in America" meant something.

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    Online & App

    Reviewed Nov. 10, 2014

    Bought all new, Amana stainless steel appliances oven is 100 degrees less than what you set it on and the dishwasher will not even wash the dishwashing soap off the dishes. I have tried powered, liquid, tablet, it leaves all brands and types all over the dishes. I have had these appliances for 3 months now and I hate them. Don't waste your money! P.s don't even get me started on the cook top.

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    Reviewed Oct. 28, 2014

    I have an Amana glass top range and an Amana microwave.. Both appliances the doors have fallen apart in the first two years that I've owned them. The microwave was manufactured August of 2012. Just after the one year warranty expired the overhead light burned out. After that we've replaced it 4 times this year. The door is literally cracking apart. The range door glass has been falling out and will hit you in the legs if you close it wrong. I am sure that Amana is aware of the problems. They will not stand behind their product.

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    Customer Service

    Reviewed Oct. 7, 2014

    We had our Amana fridge freezer fitted in January 2009. After 6 years and 6 months this appliance has broken down and is unrepairable. We paid £3,800.00 for the fridge, and would have expected at least 10 years service from it, as we have had 10/12 years service from fridges that we have paid a fraction of this cost for. We have contacted Whirlpool, who manufactured the fridge, and have had a very unsatisfactory response so far. We are still fighting our case, and we are prepared to take this all the way, to make sure that no-one else buys an Amana product. If we had been advised that the expected lifespan of this appliance was so short and would be unrepairable, we would never have bought it.

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    Customer ServiceStaff

    Reviewed July 16, 2014

    A year and a half ago we purchased a brand new dryer (Amana tandem 7300 dryer) from Home Depot. As we were renovating our home, we continued to use our old appliances until our new laundry room was completed. The new washer and dryer stayed in a spare room, in its original packaging. This past weekend (July 5,2014), we hooked up our brand new, high eff. washer and dryer, only to find the dryer didn't work properly. It would go on for a few seconds, was really noisy and then stop, and repeat again.

    We called in an appliance repairman. He stated that the motor was faulty and would have to be replaced. $150 for the motor and $150 for the labor. I called Whirlpool (Amana), who said they would pay to have someone check it but that was it. Obviously, it wasn't checked properly at the factory in the first place, because if the motor was blown before we even used it, what kind of shoddy workmanship is going on. I'm sure this doesn't happen often, but when it very obviously hasn't been used at all (as our repairman stated). Why could they not send out their own serviceman to affirm this and then, at the very least, give us a new motor while we would pay for the service call. I don't think we will ever buy Amana/whirlpool ever again. Very shoddy company.

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    Customer ServiceStaff

    Reviewed July 14, 2014

    Purchased dehumidifier from this company. Overheated a lot, couldn't use it indoors. It was so hot that it was heating up the entire house as seems, in the middle of the summer. Because I needed the product at the time, used it short period of time and stored away for the winter. Never used it again for past 5 years. I know it's been long time but recently found out about mess recalls and danger of fire hazards. Called company for refund, which I thought it is fair since I rarely used it and costed me more than $250. The company transferred me to the "special team" handles dehumidifier issues.

    It was number for the Haier appliance company which has nothing to do with Amana. The Haier company seems don't know what to do either and declined my request to refund or repair. Their engineer knows nothing about recalls so told me to contact Amana directly. Called Amana again. After 45 minutes waiting on the phone (first time was shorter, 30 minutes), they said could not find the serial number associate with my product. They gave me the Haier company, the special team's number again to call. They have jerked me around and I am so angry now.

    After this complain, I am going to contact my lawyer and make an official document about this. And will continue to use this product. If anything happens, if this catches fire, they will hear from me again. For those who reading this, please don't buy any product from this company. Their customer service is not only bad, they just do not exist. Horrible horrible company. Shame on them.

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    Reviewed June 8, 2014

    I bought a washer/dryer set. I started to wash a small load of cloths and the drum was banging around. Ok... so I thought the clothes were off center and NOPE they were not! The drum has a lot of play and IS THE WORSE WASHER EVER!!!

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    Price

    Reviewed May 8, 2014

    My Amana ABBB2222FEW refrigerator is five and a half years old. Great refrigerator, till this weekend when the compressor quit - it will cost over $700.00 to repair and I was informed that the repairman couldn't guarantee the board would not conk out so I opt out of fixing it. No help from the company, too bad, so sorry.

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    Reviewed March 24, 2014

    I bought a new town home which comes with an Amana refrigerator. This is a very bad experience. The fridge never ever works properly on any settings. The freezer is always freezing or producing snow ice that blocks the flow of ice and the ice keep on coming out of the place where it's supposed without stopping. Water leaks all night from the water flow place... the worst appliance I have ever had.

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    Punctuality & Speed

    Reviewed March 24, 2014

    My dryer of 7 years broke down so I purchased another from a different store different brand (new). The purchased was made the end of October. This dryer was terrible at drying my clothes. It took forever for one load to dry. Finally it started taking more time. Finally it went out. It had a warranty but couldn't get the company the warranty was with to fix it so the furniture store I made the purchase with sent me a new one and this new dryer isn't any good either. I WOULD NOT RECOMMEND THIS BRAND TO ANYONE AT ALL... PLEASE SAVE YOUR MONEY AND TIME. PURCHASE A DIFFERENT BRAND..

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    Reviewed March 23, 2014

    I love my old Amana side by side, bought in 11/2001. But what I can't find in the new ones is the milk keeper with the door. That is the best part of the refrigerator. If I can't find that and after reading these reviews I will find a different brand.

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    Reviewed Feb. 25, 2014

    We purchased an Amana washing machine. I noticed that there was a bad odor in my utility room that was so strong it even came out in the other parts of the house at times. We had no idea where the odor was coming from. We check the septic system thinking maybe that may be where it was coming from and even had the septic pumped out. Still the odor kept coming and we could not figure out where the odor was coming from. Then we noticed that the water was not draining all the way out of the washing machine. It just sits in there because it does not spin out all of the water. I tried to get repairs done on the machine but they would not do anything because they said my warranty had run out. I am very unhappy with this product.

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    Coverage

    Reviewed Jan. 29, 2014

    So the motor on the dishwasher went twice now. It is now 3 years old. Had them come 4 times. The refrigerator is garbage. I have an extended warranty and they don't cover the shelving and shelves. Every shelf is cracked and had to be replaced at a cost of almost $60 per shelf plus shipping and tax. The liner of the refrigerator is cracked also. I called Whirlpool which is the owner of Amana and they don't care one bit. I think everyone should start making a huge issue of their worthless products. I will never, ever buy another Whirlpool or Amana product.

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    Reviewed Dec. 17, 2013

    I purchased a rental house that had a 16-year-old refrigerator. My brother was upgrading his appliances to stainless steel, so he offered me his 8-year-old Amana refrigerator. I thought it would be a good idea to reduce the risk of having to replace an old unit. I'm now on my third major repair in less than two years. I'm very disappointed with the quality of the Amana appliance.

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    Customer ServicePriceReliability

    Reviewed Dec. 7, 2013

    Three of my Amana appliances are not working. The Amana washer is 4.5 years old, the Amana oven and dishwasher are 6 years old. I understand that appliances break down but three so soon and at the same time????? Shame on Amana. Do not buy Amana products! I just paid $170 for a diagnostic evaluation to tell me that the repairs will cost me over $750. The issues I have with all three are common with other customer issues, yet the company does not issue recalls. I bought the stackable washer & dryer. If I end up needing a new washer, I don't know if I will be able to get one that will properly fit under the Amana dryer. I will never ever buy an Amana product again. Their products are defective and they do not care about customer service.

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    Reviewed Nov. 18, 2013

    I purchased 5 appliances from Amana....washer/Dryer dishwasher microwave and stove... washer dies, bought it in Aug 2012...broke down Sept 2013...needs new cycle control unit 400+ dollars...If I had known how cheap Amana was I would never have bought anything from this rip off company...Do not buy even a blender from these clowns..Now my stove is acting up and microwave is falling apart...I spent over 4500.00 and all I got was garbage....I'M beyond pissed. Please, I will yell it from the rooftop...~~~~~~~~~~~~Do not buy Amana!!~~~~~~~~~~~~ Say no to Amana products!

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    Customer ServicePriceStaff

    Reviewed Oct. 8, 2013

    In 2002 bought Amana Distinctions top load washer and electric dryer. They worked great for 11 years with zero problems. The dryer still works. The washer died because when I started hearing a strange noise a couple of weeks ago, I didn't do anything about it and kept using the machine. Then during a load it started smoking. Turned out a bearing or gear or something went bad and the belt got out of alignment and running like this killed the transmission. I really wish I had called the repair person when I first heard the noise because the repair is too expensive to justify. I have really loved the no frills controls, stainless steel wash tub, and extra-large capacity. So disappointed. :(

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    Reviewed Oct. 4, 2013

    We purchased an Amana washer on 6/22/13 and on 9/28/13 it quit working. We called the store where we purchased it and they told us that if we hadn't sent in the warranty, Amana would not stand behind it. This is our third washer in 5 years. Don't they make washers that last at least 5 years?

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    Customer Service

    Reviewed Sept. 30, 2013

    I called in to purchase 2 grease filters and a charcoal filter with a light bulb for my confection oven and they no longer support their products. I have model ACo1180AB which is ten years old this year. When they discontinue their items after 12 months they no longer have to support the items they have sold in the past. As a consumer this is unacceptable. Do not use your hard earned money to support this type of company. This is the same as if you purchased a brand new car and your front head lights are no longer working and you call in to request parts for your car so you can drive it on the road but find they no longer have those headlights so you can not use it any longer. The unit works but you can not use it because they do not support their product because they discontinued the manufacture of those items..

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    Staff

    Reviewed Sept. 4, 2013

    We purchased an Amana ref from our local appliance store in the Renton Highlands, a model A9RXNGFYW. In 2011, during its warranty, we called store about the overheating problem. Told that needs to be addressed to the Amana people. Called them. They say this is normal operations. Now I am talking about heat that burns when you touch anyplace around the freezer seal & side of fridge. Just want to hear if anyone else has this problem. Thank you.

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    Reviewed Aug. 20, 2013

    I purchased a Amana machine that is terribly noisy in fact noisier than my very old machine!! After paying over $500.00 my family and friends have been here while my machine is running and said they would never purchase one! This machine was bought 7/17/2013.

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    Reviewed Aug. 8, 2013

    The dryer stopped working right after the warranty. Replaced the motor. Still doesn't work. Replaced the fuse and again it still will not work. The only thing that I have not replaced on this pile of crap is the buzzer and that still works and it's the only thing that does.

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    Price

    Reviewed July 25, 2013

    We got a good price on an Amana side by side with ice maker and water dispenser from Home Depot. But the ice dispenser door failed--a cheap plastic assembly--and fixing it would cost 1/4 the cost of the refrigerator. Then the plastic frames on the glass shelves started falling apart--they are constructed so that stress cracks are inevitable. They cost about 1/8 the cost of the refrigerator each. Then the refrigerator itself started to deteriorate on the inside--it is very flimsy. Total piece of crap. I would not recommend anything Amana to anyone, or Maytag, or any of their other brand names.

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    PricePunctuality & Speed

    Reviewed July 9, 2013

    We bought an Amana atb2136arw refrigerator in 2006. This is a very basic style top freezer model. In 2011, we ran into the first problem with the food section not maintaining a good temperature. The compressor fan had to be replaced. That repair cost $175.00.

    Less than two years later, it's same problem: The freezer seemed to be okay but temps in the food section couldn't get much below 50 degrees. But this time, the Amana was declared "dead" by our repair technician. He determined that half the coils in the refrigeration assembly were not working - at all. Basically, the only way to fix it would be to replace the entire refrigeration coil assembly - something that can't practically be done once this model leaves the factory. In other words, it isn't even repairable.

    When you add up the initial price paid, plus the cost of one repair, this POS appliance cost us $200.00+ per year of use. Needless to say, the replacement refrigerator we purchased was not manufactured by Amana.

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    Reviewed June 24, 2013

    I had no idea that the Amana side-by-side 25 cf fridge I bought in 1993 would last this long. It's now 20 yrs old and still going strong. The only problems I had were with the ice maker, which I had repaired a couple of times years ago. But when I moved the fridge to do floor work and replaced it, I opted not to connect the ice maker back up. All ice makers break down a lot, it seems. So I use the ice bin for food storage, and I use old fashioned ice trays with a specially-shaped bucket for ice. The temp control on my fridge seems to be just fine, after all these years. I do vacuum the front grill at the bottom occasionally and underneath to the extent I can. But I'm looking for a new fridge because I think this one will probably go soon, and I don't want to have to buy a new one in an emergency situation. I don't know if Amanas are still made the same way, or if the quality has gone down, or even if I just lucked out with my fridge. But the layout of the fridge is awesome, the special compartment to keep milk extra cool, the freezer space, the quietness (w/o the ice maker it's been pretty quiet, but the ice maker was pretty loud). If I could find an exact replica of the one I have, I'd buy it in a heartbeat.

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    Price

    Reviewed June 17, 2013

    Amana front load washer - This machine is 4 years old and has broken down three times due to code ND for not draining. I called tech, and $250 later and new drain pump, it worked for about 6 months. Interface board went out and I paid $200 for the part, which I put in myself. It worked okay for 1 year. Another drain pump is out and I paid $125 for the part. Eight months later, another interface board went out. It is time to junk this new washer and buy another brand. I could have paid for another machine for what it cost me to keep it running. These machines are junk.

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    Reviewed June 11, 2013

    I bought this washer so I could do large quilts. But I was told now that this new Amana HE large capacity washer without center agitator has a water limit of around 17 gallons so if you want to wash a large load or quilt, think again. I'm attaching a hose because I have a laundry tub and adding water. If you don't have a tub, you may want to find a machine that has something called large load or something. I set it on an extra rinse because you can't even see the water so how clean is that? I'm talking about a half load. If you do small loads, you are still using more electricity and water, more work, more time, so we're not saving anything, are we?

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    Price

    Reviewed May 31, 2013

    Purchased an Amana washer nine years ago, and the washer is only used once a week. And you would think it would last longer. We're talking about two loads a week. It will cost $300 to repair. What has happened to the craftsmanship of some of our appliances? And I have noted that if I had a family, it would have malfunctioned sooner, but if it's only me, it would take longer. All of the complaints that I discovered so far are mostly about the seal and the leaking water from the bottom. So I spent $75 to have a repairman tell me it would cost $300.

    How can Amana continue to manufacture these washers without having a recall? The model number is NAV2330AWW, serial number NO1004341EG. I have seen this model mentioned in several complaints. I will never buy another Amana brand item. It is not fair when a company has existed forever and continues to manufacture poor quality products. Who can you trust, who stands behind their name saying we are the best, who knowingly manufactures and sells a product with a short service life? That is Amana. It is all about the profit and not about a positive reputation. It is my fault for not Googling about Amana's complaints regarding their washers. It would have saved me at least $75 for the diagnostic repair fee.

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    Customer ServiceInstallation & SetupCoveragePunctuality & Speed

    Reviewed May 30, 2013

    I inherited an Amana fridge from a deceased aunt. It worked great for a year. The fridge was a couple years old. She had an extended warranty when fridge went warm and would not cool. Repair came and replaced jazz board and didn't look at anything else. It was unplugged for a few days and worked good for a couple weeks and voila, fridge went warm and we lost all the food. Repair came in 2 weeks and replaced a condenser and nothing else. Fridge was unplugged and worked fine. Three weeks later, it's warm again. Repair screwed up and canceled my appointment and we lost more food. Repair came a week later, replaced compressor and a copper line, added freon and checked for leaks. It worked for three more weeks and then it went warm again. Repair came back 2 weeks later and could not find anything wrong except it lost its charge.

    He called Amana and they had him check for dye leaks inside the fridge near the seams. Voila, there is dye. One, am I eating dye from it leaking in the fridge on the food?! Two, what dumdum puts copper tubing in the walls of a fridge so they cannot be reached? Three, why didn't repair guys check all lines and seams in the first place? Fridge was deemed unrepairable. After countless hours putting stuff in coolers, losing food, etc, I have to buy a new fridge. The warranty company was very helpful though and covered the food loss and repairs, but we are waiting for a call to see if they will help with a new fridge. If you buy Amana, buy the warranty. By the way, if you unplug the fridge overnight, it will work fine for almost a month!

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    Customer Service

    Reviewed May 19, 2013

    I had lots of problems with the Amana slide in range, with Model #ACSE350AS, from the get go. Where to start? Here’s a list of the problems: the control panel got really hot on high heat or broil causing the plastic layer over the buttons to warp; the burner labels (front right, back left, etc) chipped off; you need to press buttons that poked through the plastic; uneven heating and the temperature was never accurate; it took awhile to preheat; the heating elements needed to be replaced; and finally, the panel just gave out, caught fire, and we had to call the fire department! We will not buy Amana again!

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    Staff

    Reviewed April 3, 2013

    If you must buy an Amana product, get an extended warranty and keep extending it for as long as you can. Unlike the folks who make these Amana products, the Assurant Solutions service protection people are a standup group. It's clear from just a little research that this product (Amana ACS3350AS) had design and manufacturing flaws from the start, including oven and broiler igniters that don't last more than a couple of years. Unsafe overheating of exterior oven surfaces. A poorly placed computer control unit that overheats with the rest of the oven. Since they stopped making the computer, less than six years after we purchased the thing, it's dead. Amana argues that the California state obligation that parts be made for seven years does not apply in this case. They consider it seven years from the date of manufacture and not purchase or it seems like they are saying we didn't buy it when we bought it.

    Run from these people if you have a choice. The warranty company (Assurant) is paying $720.00 for the oven we spent $1,000.00 in 2006. I believe I spent $200.00 on extended warranty until 2014. No money on five repair visits. You do the math. Please keep in mind this is the same corporation that owns Whirlpool, Amana, Jenn-Air, KitchenAid, Consul, Brastemp, Bauknecht and Gladiator. Collecting brands, not customers. Consider the service you'll get.

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    Customer ServiceReliability

    Reviewed March 28, 2013

    My less than 2-year-old, Amana, built-in microwave, model amc2206bas has cracking and peeling ceiling paint. I called customer service and was told there is nothing they can do as it is outside the 1-year service. I am very angry that this defective product can be dumped on consumers. I intend to contact my State Attorney General to see if anything can be done.

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    Staff

    Reviewed Jan. 12, 2013

    Right after the manufacturer’s warranty of exactly 2 years expired, our Amana Refrigerator broke before the end of the following year. Oh, did I mention we bought it brand new from the showroom floor at Home Depot in Hilo, Hawaii? Now it runs all the time on the freezer side and the refrigerator side does not get cold at all. Ice forms in the rectangle "box" that is located inside the refrigerator section and no cold air from the “run always” freezer-side comes into the refrigerator. That poor design is how it is "supposed" to keep your refrigerated food cold. Poor design. What isn't, these days?

    So here we are, spent $800 for this thing and it has lasted 2 years. Now I have to spend $300 to get it fixed. Meanwhile, until we can just "come up" with an extra $300 to do that, we have to rent a refrigerator - another $68 a month. Now, isn't this fun? On top of that, it was evidently not working properly for about 2 months until one day I began vomiting from bad food. Not fun either. So what is a consumer to do? We are at the mercy of cheaply made and poorly designed shoddy craftsmanship and materials made by companies that just don't give a you know what anymore. They only want to make more profits out of greed and screw the consumer. They know you need these products so they can literally get away with doing whatever they want.

    I wonder if any really great person is going to once again build the real McCoy of Wash Machines and Refrigerators that are built to last and do! It can be done, it is just not being done and no one seems to care. Have we become so apathetic to accept this in our lives that we are the sheep they speak of? There are no "choices." Oh, you think because something is "stainless steel" and looks pretty and shiny it is good quality? Stainless steel is only on the outside! Underneath, it still rusts! We live by the ocean in Hawaii where things are not hermetically sealed like on the mainland where houses are all closed up and furnaces run all day and night. And the Stainless steel here still rusts and they tell you right away that rust is not included in any warranty! Oh, let’s see who is Amana made by? Whirlpool I think and I am not surprised.

    Remember in the "old" days when all the washers at laundry mats were Whirlpools and they worked? Well, don't buy one these days. See my post on the one we just got! For people who say, "Well, just buy the warranties they "sell" when you buy the item.” Yeah, and so you really are spending an additional $300 for the product, which will then last 3 more years from the day you bought it. Who is getting screwed here? - The customer either way. Remember when you bought an appliance and had it the whole time you lived in your house? Remember the Maytag repairman? And did you know your icemaker is not included in your warranty? Nope, you just have to pay for that - an additional $300-$400. Is everyone just going to roll over and accept buying a major appliance for $800 and having it last 2 years?

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    Reviewed Dec. 31, 2012

    We have an Amana refrigerator model ARB2557CSR. We have had it for 8 years. We have had a few repairs over the years, but last night took the wind out of all of us that witnessed the door fall off the hinge and break the contents that were on the door. If anyone's foot would have been in the area, it would had sliced it off or crushed terribly. The door was opened and for unknown reason, dropped off onto our slate floor. If our grandson would have been near, he could have been crushed. I checked the hinges and sprockets, and it still didn't make sense.

    After reading other remarks about doors in consumer reviews, I am one to be added to the list. This door was one large door, not double door. It was heavy. Please be aware of this defect. I am looking at other models, yet similar malfunctions have occurred that reviews have stated. Really a frightening experience. We will be looking at other models, yet not really confident about any. Hope this helps.

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    PriceReliability

    Reviewed Dec. 14, 2012

    I bought my Amana bottom freezer refrigerator (Model # ABB 1924 WEWO) in August of 2010 for over $1100. By July 2012, it was leaking from the freezer. A thick layer of ice had collected under the freezer baskets and periodically defrosted and leaked. The Amana complaint department merely said that the refrigerator was out of warranty and offered to sell me a warranty for several hundred dollars. I refused the warranty and called a repairman who cost me $114. He said that the problem was a factory defect. The workers at the factory had plugged up the drain with a type of grommet called a duck bill. This kept the water from draining and caused the freezing. Clearly this was a factory defect, the result of incompetent workmanship and careless quality control. Of course, quality and Amana have become a contradiction in terms. I will never buy an Amana product, and I warn every other consumer to beware of Amana. In my experience, at the very least, this product is defective, and the company refuses to accept responsibility for the inferiority of its products.

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    Reviewed Dec. 3, 2012

    The interior paint is peeling off in big flakes now. Before they were small, but a large part of the paint on the bottom of the oven is gone. I have contacted Maytag Corp. and was told to call a service person. From what I have seen online, this is an inherent problem with this product and the company should issue a recall and make an effort to fix it at no expense to the owner. The microwave still operates perfectly, but the fear of fire or paint in food prevents me from using it.

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    CoveragePrice

    Reviewed Nov. 20, 2012

    After just six years, the Amana refrigerator metal shelf supports have totally rusted. When I contacted Amana, they said that they would not cover it under warranty. It will cost over $160 to get new ones. This is not a quality product and Amana is certainly not a company that stands behind its products. Compared to the issues I see other people are having, I guess I am lucky. No more Amana refrigerators in my future. (The attached photo is upside but you'll get the idea.)

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    Customer Service

    Reviewed Oct. 31, 2012

    I purchased my refrigerator 4 years ago. Today, (bottom) freezer quit. I called the original store for info; 4 years old so it’s out of warranty. I called another service company - more than the first. I sought Amana online and called toll free. They confirmed "there is nothing they can do" due to past 1 year warranty. I called my friend who bought the same fridge; she had the same problem and invested much money into fridge, which never worked correctly. I then found many customers online having the same problem at 4 years; compressor quits!

    This should not be with a new fridge. I called the Amana toll free number back and asked to speak to a manager. I spoke with Sherri, ID# **. After putting me on hold, she advised she would sell me an extended warranty for $392.39 to fix the freezer! This should not be; I told her I should pursue a class action suit as many customers have had the same complaint.

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    Reviewed Oct. 9, 2012

    I purchased a new freezer on the bottom refrigerator in 2007. In 2009, we had to replace the board, thermostat, and heater. It was approximately one week between ordering and installing new parts. Meanwhile, we had to shut the unit completely off for 12 hours, then restart. It took 5 hours to reach temp settings. On Sunday, it stopped cooling again and we need a board, a thermostat, and a heater. The repairman hopes to be back next week to install. He recommended same shut down and restart. I need a back up deep freeze to support my refrigerator.

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    Customer Service

    Reviewed Oct. 8, 2012

    I bought an Amana frontloader (Model #NFW7200TW) 4 years ago at Home Depot. Machine stopped draining and started showing error code (nd = not draining). I called a repairman, and he diagnosed the problem as a bad relay for the pump. He said because the relay was encased in resin on the back of the control panel, I would have to buy a new panel. Later, when he called me to give the part number, he said that the part was on a nationwide backorder and would be $400.00 when it became available on 10/15. I did some checking online and found that the part W10273828 is in fact on back order and no one has one. It seems that this means that this part is a definite weak link, and this model should be recalled. On this site, there are several posts with the same problem.

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    CoverageEase of Use

    Reviewed Sept. 6, 2012

    I have an Amana Radarange microwave (model AMC5101AAW). I am very happy with the overall ease of use. However, I noticed lately that the inside top had a few bubbles forming. The other day when I was wiping it clean almost, the whole white paint on top of the inside peeled off. The bottom and sides are fine. I just don't like the idea of the possibility of flakes of paint coming off in the food - or more of the paint peeling off the sides. What are the possibilities of something else happening with no paint covering the metal? I have young grandchildren and don't want something happening with them because of the paint peeling. I don't know what can be done because of this. I believe I had paid about $150 or $175 for it. I would like an answer about what to do with it. Thank you.

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    Customer ServiceStaff

    Reviewed Aug. 26, 2012

    My washer has given me multiple problems within the first year! It always gets stuck on rinse, which raises my water bill. I have four children and one week before school, my washer stopped working. The technician was supposed to come between one to five. I got home and one of my neighbor said the tech was here at 12:00. He didn't even come back. They were supposed to then come the next day - no show, no call! They have given me nothing but rudeness. Do not buy from this company.

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    Customer ServiceContract & TermsCoveragePrice

    Reviewed Aug. 6, 2012

    My refrigerator had stopped working. I called Amana and gave flamingo appliances to look at it. Technician said that water got into the lines and the refrigerator could not be fixed because of rust. I don't know how rust could form in an aluminum line and combine with the refrigerant. I have a service contract with Amana and they refused to honor it, because they said rust is not covered. I do not believe the technician because he did not look too hard and try different things. He was in my house about 15 minutes and called to Amana. I called Amana and they told me they would not even reimburse me for spoiled food because rust damage is not covered. I have time left on my contract and they would not pro-rate it either and want to charge me for the service call. I have to purchase a new refrigerator, but not anything that Amana makes.

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    Customer ServicePunctuality & Speed

    Reviewed Aug. 5, 2012

    I bought an Amana dishwasher model ADB1500AWW3 in early 2011 from Home Depot. I had originally chosen another brand, but the sales clerk told me that the Amana would last longer than the one I had chosen. What she did not tell me was that the control panel would not last one year. A couple of cycles, it stopped working early on, but being I didn't use those much I thought I would see what happened. Then it stopped working altogether. I called Home Depot and was told that being it was over one year they could not do anything about it. I will never waste my money on Amana products again.

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    Customer ServiceCoveragePriceStaff

    Reviewed July 16, 2012

    My Amana Range model no. ARTSC8651SS - I purchased the above stainless steel range, matching microwave, and refrigerator. It was under warranty and started beeping with an F-1 code flashing. I called and it was fixed. Then, I bought an extended warranty and it failed again but was fixed again. I did not get (because it was getting too expensive) another extension and now it failed again. When I contacted Amana customer service, Melanie ** said that the range is old and they do not have the panels. What got me angry was that I called a company here in Toledo, Ohio and they have the parts I need. Amana should have recalled that range and admitted that Amana is junk. Now, they sell junk and also lie to cover their lack of good workmanship products. I will never buy Amana products again! How can you get these people to stop ripping off the customers?

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    Customer ServiceStaffReliability

    Reviewed July 5, 2012

    Amana freezer (AQF2013TEW03) - I purchased a 20 Cu Ft upright freezer in February 2011. I had a repairman here in March 2011 because I could see light around the outside, right side of the seal. Because the light was on continuously, it kept the inside warm therefore, the freezer ran nonstop for 6 weeks. Now, the inside keeps frosting up on the top. Because it is no longer in warranty, I called a different repair company. The person who came out said that the whole inside of the door is falling part, defective mold and it's sagging. The seal at the top of the door is not straight across nor never was. Because the inside door is sagging, the seal was and is continuing to sag. I called customer service for the third time today. They said because it is out of warranty, they won't do anything about it. I told them it's been a problem since I bought it and they said that I should have told them within 90 days of the first repair that it wasn't correct.

    How was I supposed to know that the door/seal weren't made like that since I bought it new? They told me I'd have to purchase a new door for $403.44 plus tax and shipping. They kept bringing up the "no warranty" and that it would be fixed if I'd have had an extended warranty. I was not offered an extended warranty when we purchased it (which I told them) and they said I should have gotten a postcard reminding me that the warranty period was up soon. I never received the card and and their customer service department doesn't believe me. This is terrible customer service and they don't stand behind their product. Four months out of warranty and I'm stuck with a very large boat anchor. Their customer service is awful to say the least. The supervisor is just as bad and they don't give a crap about anything. I will never purchase another Amana/Whirlpool product.

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    Price

    Reviewed June 7, 2012

    I purchased an Amana stainless steel refrigerator with freezer drawer on bottom in December 2010 for $1,200. Just five months past, the 12-month warranty freezer defroster stopped functioning and water would pour out from freezer all over kitchen floor. Repair cost $250 to install a heater rod that the repair company (REO Appliance in Norwalk, CT, where we purchased the product) told us used to be installed in the units by Amana at the factory but chose to stop using them to save money.

    The heater rod cost $20. The rest of the cost was for the service call and labor. Amana refused to refund our money. The unit is expensive and obviously faulty from the way it is manufactured, but Amana refuses to make good on it. They apparently believe once you are past the 12-month warranty, you are on your own. We will never buy Amana again. The stuff is junk.

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    Reviewed May 29, 2012

    I purchased an Amana washer model NFW7200TW in 02/2010. I had to have a repair technician come out on November of the same year - the water was not draining and the pump was not working. Now, it’s the same issue. Of course, Amana offered to sell me an extended one-year warranty for $300.00 (a little less than 1/2 the cost of the machine) since my warranty was for one year, even though it was the same issue. I've also read where others have had the same issue. I will not deal with this company again.

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    Customer ServicePrice

    Reviewed May 9, 2012

    My fridge is seven and a half years old. It is an SS Amana side-by-side. About three years ago, so it was five years old at the time, the fridge stopped cooling. And when the repair man came, out the freezer coils were all frosted up. At this time, he replaced the defrost timer but said he did not feel comfortable that that was it. That was in June. In November, it happened again. We replaced it yet again.

    Well, it now happened at least every three to four months. Sometimes we can reset the timer and it will work for a while again. I have read all the reviews and they are so numerous I cannot even read them all. Obviously, something with this product is extremely faulty. I have asked them to come out and get to the root cause of the problem, and they insist on charging me just for the service call. That's not to mention the part cost. I really wish I could afford a new fridge because this one is a real pain in the neck. I’m so frustrated. I will never ever buy an Amana product again.

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    Customer ServicePriceStaff

    Reviewed April 29, 2012

    My Amana bottom freezer refrigerator, which is about 6 years old, broke down in November 2011. The circuit board was the reason as advised by the service man. I declined the offer of a 3-year warranty and agreed to pay for a new circuit board--about $350 if not more. I planned on changing the fridge in any case so I agreed to pay. This April, five months had gone by and the freezer is all iced up. The upper section of the fridge is not blowing in cool air so I called the service people again. The service man opens the freezer, takes away the back panel, uses the blow dryer, opens the back area and tells me it's the circuit board again.

    A new circuit board in 5 months at a cost of 1,200 shekels? No way! How does a reputable company like Amana supply circuit boards that last for only 5 months? Something was very wrong. I asked the service manager over the telephone to leave the old circuit board and I would send it to Amana to see if it is an authentic Amana spare part or some phony Chinese part that breaks down every 6 months. The service man told me to buy warranty. I asked him if he was an "insurance" sales man or a refrigerator repair man. It seems that they are big on selling warranties because all spare parts are fakes, faulty or simply of bad quality.

    Anyhow, I got very angry and said there is no chance that I will pay another $350-$400 for another circuit board, when in another 6 months, I will have to change it again. But because I have warranty, then I will get it for free. Still, it doesn't solve the problem of the circuit board failing every 6 months-- bad quality, made in China. Then, I got my circuit board for free. The service man took the old board away, with the unmarked box and left as fast as he could--suspicious. I can almost say for sure that the circuit board placed inside the fridge is not an original spare part and that seems to be the way the service people work here in Israel. I will let you all know in another 6 months. But Amana is no longer a choice of mine. I think I will buy Smeg. My stove and dishwasher are, so far, problem free.

    Amana is a big disappointment. This customer complaint should have a Facebook page. You would probably reach a lot more people faster and maybe then would these big corporations think twice about selling their faulty, low-quality appliances.

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    Customer ServicePrice

    Reviewed April 24, 2012

    I was given an expensive (about $300/$400) Amana microwave last year. One year and one day exactly, it just quit. It wouldn't work, nothing. My daughter called the repair and they said they'd send out a repairman. He called to confirm the appointment and the first words were, "Will this be credit, check or cash?" I called the Amana company and they told me the cost would be $129 for the man to come to the house and diagnose the problem. Anything else would be extra as the warranty had expired (one day before the machine stopped working). For less than the service call, we got another brand of microwave that works just as well. If it goes out in a year, it will still be cheaper than anything Amana offers.

    To top this whole mess off, yesterday, about a month after the equipment failure, I got a standard form letter from Amana urging me to buy an extended warranty and the basic one year was about $60. This would have done me no good as the microwave was already broken and out of warranty. I sent a letter last night to the Amana customer service. I got another canned reply today about how good the warranty was and how sorry they were, but they couldn't apply any warranty to the old one because it had lapsed.

    This is an outrageous example of the planned obsolescence now in use. Amana used to be a top company up there with Maytag. My first microwave was an Amana Radarange. I bought it when they first came out and it lasted about 10 years. Now, this piece of junk that was expensive to begin with only lasted one year and one day. Amana should offer a complete refund to customers that have these problems. I'll never buy Amana again. And since Amana is now owned by Whirlpool/Maytag, I'll probably never buy them again either. How sad that American quality has gone down the drain just so the big companies can get richer at our expense.

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    Price

    Reviewed April 8, 2012

    I bought my Amana NFW7200TW in March of 2010 and I am receiving the code ND which means will not drain. First, this machine is only 2 years old and I shouldn't even be having any problems with this machine. I was provided with 2 options; buy an extended warranty for $299.00 + tax or pay for a technician $129.00 just to come out then part and labor as well will be charged. I purchased the machine for $554.00 + tax and the options that were provided to me are almost the cost of the machine itself, with no guarantee this will not occur in another 2 years. Warranties are only good for 1 year, yet the appliance seems to go on the same part for everyone, from what I have been reading within 2 years. This item should be recalled as it is ripping off the consumers.

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    Customer Service

    Reviewed March 15, 2012

    My husband and I bought a brand new Amana front load washer in May of 2009. Last week, March 5, 2011, it broke. It began buzzing. When I went to check it, the washer has an “ND” code and it would not open. The first girl I spoke with was Samantha. She told me that she couldn't find that code in her computer (on the net is says it means no drain, most likely true), but she told me how to get the washer to unlocked. Eventually, it did work. My washer still had dirty water and soap in it. I handled the soapy mess and later washed my clothing at my in-law’s house. When I called back to talk to them about why my washer wouldn't work and what they could do to help me, I was told nothing.

    I spoke to a manager and was told the same thing. The only thing they were willing to do was give me a warranty plus one. Meaning, that I get this repair fixed and one-year warranty on the piece of junk in my basement. My washer won't be 3 till May. There is no reason for it to be broken. I also did my own research and many people have complained about the same problem. I feel that this washer should be recalled or at least the company should fix it at no cost to the consumer. This seems to be an on-going problem with this model. We bought thinking this we were buying from a good company. Now, I'm stuck with a scrap pile till I get the repair guy to come out, thanks to a warranty that I have to pay for out of pocket.

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    Reviewed March 11, 2012

    I had an Amana gas stove/oven, and replaced approximately 4 thermostats over 5 years. I decided to get rid of it and get a new stove oven. When I went to buy the new oven, I thought maybe my Amana oven was somehow a lemon. Knowing that Amana used to mean quality, I stupidly bought another Amana gas stove/oven, which is a better model, and now more digital, and have had it since last fall.

    I used it the other day, and the same thing happened as it did with the other one I had, when the temperature reaches 400. All of a sudden, it ignores the 400 and keeps rising. I only knew it was happening, because my food started to smell too hot, and when I looked at the oven thermometer I have inside, it said 600 degrees. I hate that I cannot trust Amana anymore, and would really like to return this product and buy anything other than Amana.

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    Customer Service

    Reviewed March 5, 2012

    I purchased an Amana refrigerator on 3/22/2010, model # ABB2222FEB3, serial #K00561248. Purchase price of the unit is $1,225.10. Less than two years later, 3/6/2012, the circuit board that monitors when to defrost the cooling system failed. Service call price is $68, labor and replacement parts $432, tax $35. Total repair bill is $530. I called Amana customer service dept to learn while they stand behind their product, they will not pay for repair. So product's shoddy workmanship, lack of quality control are the customers' problem. Never buy another Amana product in this lifetime.

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    CoveragePrice

    Reviewed March 4, 2012

    In September of 2009, I purchased an Amana refrigerator, model # AFD2535DEB Serial # KY287062. In September of 2011, the crisper draw center rail broke. The draws were not overloaded. We are a two-person adult home with perhaps a daily draw usage. I replaced it with the appropriate part on September 11, 2011. On November 5, 2011, the replacement rail broke in less than two months. The draws were not overloaded. I purchased my first replacement from Appliance Parts Pros. The current one was ordered from a link directly from the Amana web page. On 3/3/12, it has broken again. Each time, this has to be replaced, it cost $25. According to other reports, Amana is not covering the replacement. Are we to believe we must spend $100 a year for the life of the fridge?

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    Reviewed Feb. 29, 2012

    Amana Refrigerator, Not Good After 6 Years: We purchased an Amana bottom freezer refrigerator, model#ABB2227DES, serial#10253964EP at Sears approximately 6 years ago. We have had numerous issues with the refrigerator starting just after the 12-month warranty ran out. At one point, I paid $300 for an extended warranty. I had to have more repairs on it and was told by several technicians that the compressor would be going and it won’t be worth paying for the repair (roughly 50% of the $1300 that we paid for the fridge). At this point, including the purchase and repairs of the refrigerator, we are over the $2000 mark. Again, the fridge just died and we have been told that the compressor is gone and it would not be worth it to fix unless Whirlpool agrees to pay the repairs. I would like Whirlpool to pay for the repairs of this refrigerator or provide a comparable refrigerator, or I will contact my own attorney in regard to this.

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    Customer ServiceCoverageStaff

    Reviewed Feb. 22, 2012

    We purchased this washer on 11/11/10 because my washer finally let go after 18 years of wonderful service. I have had A&E at my house 6 times to fix this washer the main problem was it was chewing up and shredding my clothes and leaking then the seal around the door would come off that has been replaced multiple times. The mother board and transmission also have been replaced.

    Now 15 months after I purchased this machine and 6 visits later, it has happened again. The machine has ruined my daughter’s brand new coat along with my postal uniform. I have finally become angry so I call up my extended warranty (thought it was a good idea to get an extra 4 years of coverage just in case). The woman I spoke to was very nice and actually tried to get me a brand new washer but because I only used the extended warranty once, I have to give them another chance to fix it before she can do that. So she scheduled me an appointment with electronic services.

    The gentleman calls me and asked me what was going on with the washer. I give him all the details and he tells me it is an ongoing problem with that model and they made a replacement part for the one that has been broken so he went and ordered it. The next morning, he called me just a surprised as I am to tell me that the warranty department has denied the claim. Wow!

    So I call back Home Depot warranty dept and tell her what is happening now. So as of right now, it’s a waiting game. She is calling corporate to see what they can do for me. So hopefully Home Depot does the right thing and stands by their sale since Amana was nothing but nasty to me and very unhelpful through this whole thing. My next step is contacting an attorney and finding other who has received the same outcome because then we can go after Amana full force.

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    Reviewed Feb. 21, 2012

    We purchased the Amana refrigerator 8 years ago from Alabama Power Company and we have multiple problems over the years. For example, the ice maker sometimes dispenses the ice and sometimes it will not. Also, we have not the water valve intake gone bad and saturated our carpets. We had replaced it at the tune of approximately $300 and time off work having to wait on the repairman. Now, once again it has gone bad and we are again waiting on a repairman. I am very disgruntled with this since we did pay good money and continue with practically a new refrigerator which should last many years.

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    Customer ServicePunctuality & Speed

    Reviewed Feb. 13, 2012

    I purchased this fridge 9/2010, and the compressor is already shot. I see from other complaints that compressors have been a problem, but Amana Whirlpool has done nothing to help out customers (unless they agreed to the extortion of the extended warranty). I guess Amana Whirlpool is only for people who can afford to buy major appliances every year or pay huge repair bills as soon as the product is out of warranty, or pay for protection (does this remind anyone else of bribing cops to do their job?). My previous fridge was an Amana. my next will not be.

    I've lost work time, food, and money.

    It's odd when the automated recording asks if you've had the product for longer than 12 months, and then asks if you purchased the extended warrant. And you said yes to the first and no to the second, why don't they just disconnect you? They won't do a thing to stand behind their products, even when they know that a less-than-two-year-old fridge should not need a new compressor.

    They have no pride in their product (I see why now), and they surely have no concern with customer service or satisfaction.

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    Reviewed Feb. 6, 2012

    The oven just quit working. It started beeping and displayed F1. I have to turn it off at the breaker box because the constant beeping is insanely horrible!

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    Customer Service

    Reviewed Jan. 25, 2012

    We have an Amana 30" slide-in gas range (model # ACS3350AS) that is about 6 years old. The top burners are out of adjustment and are burning yellow. I went to the Amana website to find out how to adjust the air/fuel ratio and they wanted payment for answering a question. I spent 35 years in the gas customer service department of a large utility company, 20 of which were spent as a service technician for gas heating/hot water heating systems. After reading some of the complaints and evaluating their level of customer service and overall customer sensitivity, this company, Amana, is failing miserably. The upshot is that their executive management should probably seek positions that require a more parochial approach to business.

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    Customer ServicePrice

    Reviewed Jan. 21, 2012

    I purchased the Amana 25.1 cu. ft. Side-by-Side Refrigerator in Stainless Steel, Model# ASD2522WRS from Home Depot 15 months ago, in September 2010. Two weeks ago, all my food in my fridge spoiled. I noticed while I was pouring milk in my son's cup, something told me to taste it because it didn't smell fresh even though it had over three weeks until expiration. It tasted like sour cream. I am so glad my child didn't drink that. I almost threw up. Also, I had four-day old ice tray in my freezer that was still liquid, my ice cream softened and all my son's popsicles crumbled to my touch. I had to throw away majority of our food and we've been eating carry outs since.

    I contacted Amana and they told me the warranty was only good for 12 months. They scheduled for a technician to come to my house for repairs. I was suppose to be priority since I was stuck at home without food. I waited all day for technicians to come and/or call. I even tried to call and couldn't get through since their lines were busy. I left a message and received a return call the next day. Amana gave them the wrong phone number. I wasn't given a quote so I asked the technicians directly for a estimate and they said they were going to charge me $129 just to come to my house + charges. Say what now? That is ridiculous.

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    Reviewed Jan. 17, 2012

    We purchased an Amana slide in range model ACSE350AS and as temp approached 350, it turned off. Despite numerous complaints from many consumers, Amana refuses to stand by its products.

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    Customer ServiceReliability

    Reviewed Jan. 17, 2012

    I can't stress enough how disappointed and upset I am, not only with the brand new refrigerator (model A9RXNMSWS01) breaking after 16 months, but nonsense communication, attitude, and difficulties Amana customer service just displayed! Warning: Do not purchase the top freezer, 2-door, stainless steel Amana refrigerator. The compressor will die soon after 12 months. The contracted repair person mentioned this is not uncommon with this brand. So, after spending $866 on this junk, we had to shell out another $300 in repair costs.Then the repair failed to work! Two Amana compressors defective! No, we did not have the extended warranty but how often does a fridge die? Not after 1.4 years! Amana CS was awful, combative and couldn't communicate a clear sentence. These are lemons!

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    Customer ServiceStaff

    Reviewed Jan. 12, 2012

    New Amana fridge in June of '08: The ice-maker broke in November and was fixed under warranty. 6 months later (still in warranty), it stops working, but only occasionally. Stupid me should have gotten it fixed again, but it wasn't that bad. When it broke for good, the flimsy 1-year warranty (really, people?) had just ended, though it was less than a year since the first problem. I called Amana - they refused to help. I decided this was just wrong, and called to complain. After 35 minutes on hold, I got an agent who was so rude I decided to complain about her. The problem was, she refused to even give her name!

    I submitted this entire story on the web-based customer service portal. Weeks went by and I received no response, except I did get a solicitation in the mail to buy an extended warranty! So, my miserable customer experience is viewed by Amana as a marketing opportunity! I have read many others say the same thing. It’s shocking how American customer service values have eroded. Finally, I got their social media person over Twitter. He looked into it and refused to help. I could tell it was because he has no power to deviate from their script. Amana has it baked into their corporate culture to treat customer misery as an opportunity to make money.

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    Price

    Reviewed Jan. 4, 2012

    I purchased Amana fridge (model AFD2535DEQ) on 12-4-2008. Excellent looks, cooling, and energy conservation. Loved the bottom freezer. On December 2011, the fridge’s cooling lost efficiency. The repair tech says top compressor is not working. The cost to repair is half the cost of the fridge. To date the top fridge is keeping at 39 degrees while set on coldest setting. Freezer works fine. For the forty years of my marriage I have purchased and used Maytag and Amana products. Never again! A refrigerator that costs over a thousand dollars and lasts only three years is not a good investment. As a side note, my daughter had the same problem with her Amana at only five years old. She replaced with Kenmore.

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    Price

    Reviewed Jan. 4, 2012

    I purchased an Amana refrigerator model AFF2534FEW3, two years ago. All of a sudden, the refrigerator is not cooling but the freezer is working. To apparently repair the controller board, it will cost me $232.00. When I purchased this refrigerator, I expected it to last a lot longer than it has and from reading other complaints, I see that it is an ongoing problem with Amana. You would think that they might recall these faulty controller boards. I will definitely not buy another Amana again and will not recommend them to anyone!

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    Staff

    Reviewed Dec. 23, 2011

    I bought washer dryer fridge combo from Home Depot and 16 months later, the compressor goes out in my frig. and needs $900 repair and lost all my $400 plus in food. Thanks for caring, Amana and Home Depot that you shot our holiday. We have no more money to fix or replace our food crackers for our holiday. Can we all get together and sue them both? This is wrong.

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    Reviewed Dec. 13, 2011

    I bought an Amana fridge with our tax money just over a year ago. Its was a hard decision to spend over $1,000 on a fridge, but here we are just over a year later and the crisper drawer has crumbled and disintegrated on the slider edge. Bad design and bad choice of materials. Amana, of course, says the drawer is not covered under any warranty. They want well over $100 for a new drawer. That’s 10% of the original price. To hell with Amana. I won’t make that mistake again. Pass the word: Don’t buy Amana! I’m stacking fruit/veggies on top of the bottom drawer for now. I’m searching the web in vain to find a cheaper drawer. I’m really, really pissed off!

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    Price

    Reviewed Dec. 10, 2011

    Our 7 year old Amana Bottom mount fridge started making the 'sound of death'-- the start overload /relay clicking every 3 minutes and the compressor not running. I tried replacing the start overload/relay just in case that would fix it. It did for a week and now the fridge is dead. Testing the compressor leads shows the compressor is dead. Replacement cost of a compressor here is $500 parts plus $350 labor. I am told by service technicians that the compressors in not just Amana but most all current 'energy efficient' fridges are conking out on average between year 7 and 10.

    So those of you wanting to 'save money and save the planet' should rethink scrapping your older fridge to 'be green and save energy' because you are going to end up paying less in electricity costs but lots more in financing costs on $1,000 fridges that last 7-10 years. Plus you will be filling up the pockets of appliance salespeople with your money while filling up the scrap yards with all those dead but 'energy efficient' fridges. Maybe they can recycle the metal into toys to sell offshore?

    I saved an estimated $50 a year in electricity by using a new energy efficient fridge. I paid $1,000 in 2004 buying the first fridge and now 7 years later, I pay another $1,000 for fridge #2. Repeat as required every 7 to 10 years. Fortunately, I was home when the fridge conked out so I could move, beginning to thaw, frozen food to my 1960 vintage chest freezer which continues to hum along. Just think what fun it would have been if the fridge conked out while I was away on a 2 week holiday? Conclusion, bend over and take it as no current manufacturer makes a fridge that lasts like the 'old ones' did.

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    Reviewed Dec. 7, 2011

    We bought an Amana refrigerator #ABD2533DEB in Dec 2004. We have had it for 7 years. It's just 2 adults in our house, so the fridge is like new. We just paid $95 to find out the compressor is shot. The cost to repair will be $800, $300 for the compressor and $500 labor. We were told that the compressor that failed had been made in China and that there have been many issues with these compressors! We were assured that all new "after market" compressors are now made in Korea with far fewer issues.

    We lost everything in the freezer and most of the fresh food in the fridge. Amana & Maytag need to do a much better job standing behind their products! Based on what I've read, we will never buy another Amana! We will also advise any friend looking to buy a new appliance.

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    Reviewed Dec. 6, 2011

    Our Amana/Whirlpool electric dryer failed a month before the warranty expired. It was repaired under warranty. Two years later, the heating element failed. I can fix this myself. I just ordered the part that will cost $136. We are a family of three and we dry clothes outside on a clothesline in the summer, so we didn't wear out this appliance.

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    Customer ServicePrice

    Reviewed Dec. 3, 2011

    We had a brand new house built two years ago. The builder installed Amana appliances, except the fridge and washer and dryer, which we furnished. Our dishwasher gave out after only a year and a half. It was more effective to buy a new one than to have the part replaced. 6 months later, our oven just gave out as well. It'll cost half the price to have someone to come look at it as it will to replace it, and if nothing is wrong we're out $200 off the bat. Horrible customer service and horrible product integrity, what an awful company!

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    Reviewed Dec. 2, 2011

    There seems to be no solution regarding the baskets in my Amana model SRD22VPSE. They fall out whenever they are pulled on. One must pull on them to retrieve the frozen goods. They won't stay on the side railings. Amana offers no solutions. Whenever I need something that is frozen, I will have it on the floor.

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    Customer Service

    Reviewed Dec. 1, 2011

    Amana dryer, less than 2 years old, doesn't heat anymore. About a $300 repair for a $600 product. Do you remember your parents replacing appliances as often as we have to? I don't. Garbage in and here is your garbage out Amana/Whirlpool. At first when I called, I was told they don't even make the model even after I repeated several times off their own sticker. Then all of a sudden, they do make it once I mentioned that Home Depot may be selling "knockoffs" of their products. All of a sudden, "oh yes, here it is". What a joke. They keep telling me that they are all consumers too and understand my frustration. They aren't willing to do anything about it though. I guess I am expected to feel good about their products because they "understand".

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    Customer ServiceCoverageStaff

    Reviewed Nov. 29, 2011

    I purchased an Amana refrigerator 3 years ago and so soon the compressor went out. I had a 4-year warrant from Home Depot. Some guy, he was not with Home Depot but from an appliance repair store, they hired came out and he was very rude. I would ask him a question about the freon and he would shrug his shoulders. I think this was because he is white and I'm Spanish. Lately, since the apartments next door have been empty for a year, roaches have come to my home from there. Because I keep up on roach control, we did not have them before. He found two roaches on the floor and put down we were infested, which we are not. Now Home Depot says they will not fix it. But another repair person says that’s absurd. Even if you have them roaches, they can not get in the compressor.

    I blame Amana for making cheap refrigerators. Did you know they put cardboard to cover the back of the refrigerator? And I blame Home Depot for not delivering what they agreed. We are going to have to put another tent over our house to get rid of the roaches.

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    CoverageReliability

    Reviewed Nov. 28, 2011

    On November 23, 2011, my 2007 Amana French door, bottom freezer refrigerator model # AFI2538AES began making a loud popping noise, touch pad panel lights flashing, and cooling stopped. The popping noise was from the ice maker flap opening and closing. The HV board needs replaced, Whirlpool Manufacturer #12920710.

    I contacted Amana to order the part. The service rep said it is on backorder until February because they have been pulled from the shelf and are being "revamped." When I asked if the part would be covered by Amana, since a part needing "revamped" was essentially defective, I was told no. Requested to speak with supervisor, who states she didn't know where I had heard that the part is being "revamped" but occasionally, they have difficulty finding manufacturers to produce parts and was certain this was the circumstance. I was told there were no other complaints like mine documented.

    Amazingly, however, the supervisor was able to locate the backordered part, which the service rep, the parts department and two independent repair shops were unable to find. I expressed my concern that the part found, only three in stock, may be leftover from the stock requiring revamping, rather from the previous manufacturer and not of the same quality of the part which may be produced and available in February.

    I suggested they reimburse for the part. They declined. I suggested they reimburse should the replacement part need replaced. They declined. I thought of more suggestions but didn't feel they were appropriate to express. Whirlpool/Maytag/Amana should recall the bottom freezer refrigerators with the HV board #12920710 due to defective or faulty part or incompatibility with these refrigerator models.

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    Reviewed Nov. 28, 2011

    On 2/15/2010, I purchased an Amana Refrigerator for $1019. My old refrigerator was noisy. I had my new Amana for 7 months before it starting making loud noises. Had it repaired under my warranty. 11/25/2011, the refrigerator's main part no longer was cooling, although the freezer was still working. Amana now wants $65 for a house call, plus labor and parts or $312 for a one year warranty which would include this repair. How disgusting is this to pay that much for an appliance and have it work for approximately 18 months, and then have the manufacturer want additional money it repair this lemon. After reading some of the reviews, I would never pay an Amana repair man and or buy Amana again. The consumer should be able to get relief from companies like this.

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    Customer ServiceInstallation & SetupContract & TermsCoverage

    Reviewed Nov. 22, 2011

    On Sept 26, 2011, when the fridge part of my Amana Refrigerator, Model # ABL192ZFES, Serial # 10379497JX, was not cooling properly, I phoned Trail Appliance where I purchased the fridge. They gave me the number of W3 solutions, a contract service company at 1-866-913-1350, and I was given the Extended Warranty Order # G09264, claim # 95199095. The freezer was working fine at this time. A week later, a technician came and told me he needed to order parts to correct the problem.

    On Nov 7, 2011, a technician came and told me that he would replace the compressor and relay and that the fridge would work fine for many years to come. On Nov 8, 2011, I awoke to find my fridge and freezer not working at all and all the food in the freezer melted. I phoned the technician all day and left messages, on his answering machine, but there was no reply. On Nov 9, 2011 at 10am, I phoned W3 solutions at 1-866-913-1350 and let them know what was happening. The representative then issued a new work order and told me it would be10 days before anyone got back to me. I lost around $200 worth of food and phoned Trail Appliance to complain and try to recover the cost of the food I lost. They told me they could not cover the food cost and I should contact W3 Solutions. I am now without a fridge and not scheduled for an appointment with a technician until Nov 16, 2011.

    I stayed home all day on Tuesday Nov 15, 2011 but there was no phone call. On Wednesday Nov 16, 2011, at 11 am, I received a phone call from the technician. He told me he had been on a vacation to Hawaii for a week and had received a dispatch for service on my fridge the day before. He told me that the brand new compressor that he had installed on Nov 7, had completely seized up, and he would have to order a new one. I asked him how long that would take and he replied "a few days"

    I am living on canned food at the moment, being without a working fridge or freezer. I made this clear to the technician and he said that this was the best he could do. It's not good enough!

    It is now 2 months since I initiated the service call and have struggled without a working fridge. There seems to be no accountability for the technicians doing the work, since the technician who installed the compressor and relay would not return my calls. If there is a problem after a technician leaves, the only option is to phone W3 Solutions to book another appointment with a technician to start the process all over again. Then if a technician has to order parts, you wait for the parts to come by snail mail to the technician and service can take months. It would seem that they are trying hard to wear the customer down so as to purchase a new appliance, and skip the service calls. This is ridiculous and I am not happy with Trail Appliance, Whirlpool or W3 Solutions who do contract service for Whirlpool. It's unacceptable!

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    Price

    Reviewed Nov. 12, 2011

    We purchased a basic model Amana refrigerator A9RXNMFWB01 in June 2010, delivered in July 2010. The refrigerator was making a lot of noise the past few months. We didn't realize the fan was not working properly. When the fan quit, the food was still frozen in the top freezer. But the refrigerator compartment would not go below 50 degrees. I called for the Amana technician. A & E couldn't make it over until the following week, so we called a local repairman. $182 later, new fan, the refrigerator is fixed. It's only 15 months old! Our old Amana is still running since 1997.

    We have never had troubles with a refrigerator in our 35 years of buying appliances. Now I see on reviews of compressors going bad. Appliances are not made well and we will be lucky to get 8 years out of this Amana with cheap parts. There go our landfills. What can we buy that won't cost hundreds to fix? We have never had to buy extended warranty. This is a money maker for Amana (Maytag, Whirlpool). It’s a lesson learned. I’m very dissatisfied. I feel we deserve to be compensated for this breakdown, especially since it acted up during the 1st year of warranty. We shall see if Amana can make it right.

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    Customer ServiceInstallation & SetupStaff

    Reviewed Nov. 9, 2011

    In 2007, I purchased an electric ceramic top slide in range model acs4250-aw. It was installed in a vacation home and used four to eight weeks per year and is still in pristene condition. In July 2011, the ERC timer panel short circuited and burned, rendering the unit nonfunctional. We have made extensive inquiries through the internet and through other sources by phone and have failed to find a replacement panel which we come to find is no longer available.

    After talking to Whirlpool Corporate Office, as a last resort, we were advised unceremoniously and without the least attempt to appreciate our dilemma that the part was no longer available, and that they had no process to mount a search for this part and that there was nothing they could do to help. So, we had purchased a $1800.00 plus range bearing the AMANA name which is now useless except to hang towels on.

    We will never buy a product from the Whirlpool group of companies again.

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    Customer Service

    Reviewed Nov. 8, 2011

    I bought an Amana Model AFI2538AES6 side by side refrigerator with bottom freezer. 3 months after purchase, ice formed in the freezer area below and I couldn't get the door open. They sent a repair man and he fixed it (supposedly). I then left for 6 months and upon my return the same problem is occurring. I called Amana and they basically told me "tough it is out of warranty." I will never buy an Amana product again!

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    Reviewed Nov. 4, 2011

    I bought an Amana Refrigerator Model ABB1924DEB in 2004. Within several months, it was making funny noises. Several repair technicians and hundreds of dollars later, all I was told was that those were normal sounds. They kept getting worse until the other day when the freezer and fridge no longer work. This was the worst purchase I've ever made, and will never buy another Amana or Maytag product. Buyers beware! Now, as I look online, I see all these brands are owned by Whirlpool, along with many others. The company is running a damn monopoly and should be busted up. Whatever happened to competition? America loses when competition is stifled.

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    Customer ServicePrice

    Reviewed Nov. 2, 2011

    In 2006, I purchased all new Amana products, $1500 French Door Refrigerator AFD2535DEB bought 5yr extended warranty now another 3yr warranty. What a joke! I have lost over $800 in food and no one will fix it. The freezer works but the refrigerator in warm. Takes over two weeks to get a repair man to the house and when he gets there, it's working again. Then they want to charge you for a service call because they couldn't get there when it wasn't working! Do not buy Amana!

    Same thing happened with the range. It was only 4 years old. Paid $900. They wanted to charge me $500 for the computer board, really! Come on Amana wake up! Washer/dryer and dishwasher are junk as well. Nothing but a money pit. Never again will I purchase from them.

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    Price

    Reviewed Oct. 28, 2011

    We purchased Amana Refrigerator model# ABB2222FEW on 8-15-06. We replaced control board when the refrigerator was only 2 yrs & 4 months old and it cost $216. Well guess what, it just went out again. The part cost me $111. My husband will try to replace it. If he can't, we will have to dish out another $100. This is ridiculous. Amana needs to step up and have a recall on this product. (See previous complaint on 12/21/09)

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    Reviewed Oct. 26, 2011

    We bought an Amana Refrigerator in May 2005. It is now 6 1/2 years old and began making noises recently It died last night and the repair will be about $800 or more. This fridge was working fine until recently. Over the past two years my parents and my wife's parents both bought this same model as they liked ours. Hopefully theirs won't die as well. We called a repairman who said that, that year (2005), there were problems with the compressors.

    From reading other complaints it seems that it is not limited to that year. From researching different refrigerators last night, it appears that the Amana, Maytag and Whirlpool are all exactly the same refrigerator with just a different nameplate on them. Whirlpool bought Maytag in 2006 and Maytag had already bought Amana prior to that. So much for Amish people in Iowa making a decent appliance. We are disappointed in Amana. We had my grandmother's refrigerator when I was in high school. It must have been 35 years old and ran fine.

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    Reviewed Oct. 20, 2011

    I just had to replace the controller board in my Amana French Door Refrigerator, which is just 2 1/2 years old. The cost was $300. I had a Kenmore before this that lasted over 20 years. I'm extremely unhappy. I would never buy an Amana product again.

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    Reviewed Oct. 16, 2011

    My three-year old bottom freezer fridge's coil was warm so I lost food worth $300. I was told that the repair fee is $387. There goes my week of work. Thanks, Amana. I truly regret purchasing from you.

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    Customer ServicePrice

    Reviewed Oct. 6, 2011

    I will never buy an Amana product again. We purchased an Amana gas stove three years ago. I cleaned it one year after we got it and the glass in the door looked like something leaked inside. I called about it and they stated that the seal came loose and there was nothing they could do about it. We could replace it for some ridiculous price. Now, we are having trouble with the glass because it gets moisture in there and there is mold growing. Again, we have to pay to have it fixed.

    When you pay over $500.00 for an appliance, I expect to have some type of warranty. Needless to say, we need to get a new door, instead, we are getting a new stove and not an Amana. Another complaint I have is that the burners do not clean up nice like they say they do. I hate this stove! I would not have even given it 1 star but you had to. It would have no stars marked if it was up to me.

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    Coverage

    Reviewed Oct. 4, 2011

    I currently own an Amana French door refrigerator, stove, microwave and dishwasher. I have had these products for a little over a year and the warranty on these products is a year.

    Recently, my Amana dishwasher model # ADB1500AWS3 panel went out. I have used this product about 20 times. I contacted Amana customer service and they said that even though the warranty expired, they would cover the part and I would have to pay for service and labor. With that understanding, I arranged service on the dishwasher. The repair guy replaced the part for $150.00 and I got a total bill for $243.00 for service, labor, and part. I contacted Amana to ask them what the next step was to get reimbursed for the $150.00. Well long story short, Amana backed out of their word and said that they were not going to cover the part now, even though a supervisor orally agreed to cover the cost of the part.

    I lost a lot of trust and respect for Amana and their products today. I will never purchase another Amana product again.

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    PriceStaff

    Reviewed Oct. 1, 2011

    We bought an Amana oven from Home Depot in July 2010. We did not purchase the extended warranty package. You would think when you buy an appliance that you would get, at least, five plus years out of it. Well, in September 2011, our oven stopped working. We had the gas company come to check out the gas that we smelled. He said that the fire ignition is no good. So, we are two months past the warranty and this oven needs to be repaired. Needless to say, we are not happy and the gas representative said that he would never get an Amana oven.

    The consequences are that we have to pay someone to fix this and it will probably cost about $250. Does Amana make these to break down on purpose after the warranty period ends? Seems like an incredible coincidence to me. We may just get a new oven at this point and it will not be an Amana. When you purchase an item like this, you should have the confidence that it will give you a decent amount of time and 14 months is not acceptable.

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    Price

    Reviewed Sept. 29, 2011

    The touchpad membrane control has failed several times in the 10 years that I have owned an expensive Amana range. Amana replaced the part at the first failure but I had to pay thereafter. Each repair costs $100.00 for parts--relatively inexpensive because I do the repair myself. This failure should not happen. Amana is no longer the quality manufacturer that it once had been. I will not purchase any Amana appliances in the future.

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    Customer ServiceStaff

    Reviewed Sept. 26, 2011

    I purchased an 'Amana Gas Grill' and within a year, the burners went bad and the flavor grids were falling apart. I called Amana and they said they would ship out the burners & flavor grids but they are on order. The parts were on order for almost a full year! When I called to check up on my part order, they say I didn't pay the $15 shipping and handling. But I gave the agent my credit card info and he said I would be billed when they ship. But then the other agent is saying I have been waiting because they haven't billed my credit card and on top of that they are not going to send the flavor grids! I am so disappointed in Amana!! I have left numerous messages for a manager to call me back, but I still have not received a call from one as of yet! I have learned the hard lesson that Amana really doesn't care about their customers. I'm glad I found this out before I bought my other appliances!

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    Punctuality & Speed

    Reviewed Sept. 22, 2011

    I thought I'd done adequate research through Consumer Reports, etc. My Amana French door refrigerator model # AFD2535FES worked fine for the first year. Then, the food compartment wasn't as cold as it should be and food began to spoil, although the food in the freezer drawer was rock solid and snow started forming on the inside. I'd purchased an extended warranty, so I thought having it repaired would be a non-issue. The repairman said it was due to too much food in the freezer, so air couldn't circulate into the food compartment. He said to defrost the freezer, which I did. It seemed to work OK for two weeks and the same thing happened again--all the food spoiled again, even with minimal food in the freezer. The second repairman came out, this time he said it needed a new 'heating element'. I waited another week for the part to arrive (more time off work) and then he returned and replaced it. Two weeks later, the same problem happened. Spoiled food again, and time off work. I am expecting the repairman later today.

    This fancy stainless steel behemoth is a lemon and needs to be recalled. The temp inside is 65F and makes storing food impossible. It has been a huge expense and a great inconvenience. I will never buy another Amana appliance and I will advise everyone I know to boycott their products.

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    Price

    Reviewed Sept. 16, 2011

    We have owned an Amana Range AER5830VAX0 for two years. From cooking and appearance the appliance is just fine. The problem we have been dealing with is the Plastic flange at the ends of the oven range handle. The piece has cracked and chipped post warranty and it cost over $60 to replace. You need to replace the entire handle. That was this past spring. Here it is mid September and the new piece it has is now breaking apart once again.

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    Reviewed Sept. 16, 2011

    I am writing regarding my Amana microwave AMCS101AAS purchased 4 years ago. I am really disappointed with it. The inner paint on the walls and under the plate has basically all peeled off. Now it is starting to rust around the glass in the door. It is used by a retired couple. So, it is not heavily used. But I feel the paint should not be letting go.

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    Reviewed Sept. 15, 2011

    On February 4th 2009, I purchased an Amana front load washer and since September 29th 2010, we have had it serviced four times to replace. First, the door latch sensor; second, the door itself; third, the front panel and fourth, a new motor was installed on August 30th 2011. Now, we still have the error code 3e, which was supposed to be for the motor pop up again on September 3rd and I had to put in a fifth service.

    This is the worst appliance I have ever bought. I do not recommend anyone to purchase this item. I don't know what I was thinking when I went to the Home Depot. In the past, I have always purchased my appliances from Sears Kenmore and I still have my 12-year-old dryer which is still going strong.

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    Price

    Reviewed Sept. 13, 2011

    Last February 2006, I purchased an Amana Top Refrigerator Bottom Freezer. For 5 years, this is the third time I replace its Control Board. And today (9/2011), I was told that I need my THIRD Control Board ($300) replace again. I got no help from my local retailer or Amana. I will never buy this junk again. For 5 years, this refrigerator cost me $1000 new Control Boards and $900 in repairs!

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    Reviewed Sept. 8, 2011

    Bought a French door freezer on the bottom Amana fridge three years ago. Today, there is a repairman here costing me $300 to repair a faulty computer unit. It won't defrost so it froze the line where the cold air goes from the freezer to the fridge. The freezer is all ice crystals, the fridge is warm. All our food and frozen food is garbage. We've only had it for three years. Our last GE fridge lasted for 30 years without a repair.

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    Customer ServicePrice

    Reviewed Sept. 4, 2011

    In late 2001 or 2002, I purchased a drop-in electric Amana Kitchen Range, model #ARTSC865OE. The touch pad control panel was replaced twice by the merchant where I purchased it. On the third occurrence, he suggested that I deal directly with Amana for another replacement. I used a local repair shop that replaced the panel again at my expense. Part of the local knowledge repair was to put insulation behind the front panel with the control panel and knobs to keep heat away. In addition, the high temperature crystals on the knob panel continue to break off. One repair call to replace them cost me $75 and now 2 more are broken. I assume the heat makes them brittle. Now, the top broiler element is not heating. Since this is Labor Day, we're out tomorrow to replace the stove and matching microwave. It won't be Amana, Maytag etc. Also the local small business retailer that sold this to us has lost our recent appliance purchases of over $5,000.

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    Reviewed Aug. 7, 2011

    After owning the Amana refrigerator for less than 7 years, the refrigerator is started to fail. Is that how long a new refrigerator should last?

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    Reviewed Aug. 6, 2011

    We have a 3-year-old Amana refrigerator that keeps breaking down. It currently is freezing all of my fruits and vegetables. It has done this twice before then overheated.

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    Reviewed Aug. 6, 2011

    In December of 2003, I purchased a drop-in Amana range model #ACS4250. The oven recently abruptly stopped heating. The repairman informs me that the part needed to repair the oven (electronic control #77001240) has been discontinued.

    Who does that? Who discontinues "parts"? I called Amana and they helped me immensely. They connected me with the sales department. As if I would be fool enough to buy another product from a company who discontinues a small part that is vital to the operation of one of their major appliances in order to force a customer to replace that appliance. I don't think so.

    I am an 81-year-old woman who takes extraordinary care of my appliances. This range looks as though it should be on the showroom floor and now it’s junk. The only help I got from Amana was an offer to sell me a new range or a suggestion to call around and try to find someone else who might have that part lying around.

    By the way, I spent most of the afternoon on the telephone doing exactly that – all to no avail. That part cannot be found. Amana should be ashamed. One of the persons I talked to actually had the nerve to tell me that I needed to understand that this is "The wave of the future. This is technology."

    I hung up.

    My new range will be anything but an Amana – Maytag, Whirlpool – or anything connected to them. They are a disgrace.

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    Reviewed Aug. 1, 2011

    I was coming down the stairs to get my son a bottle at 6:00 AM and heard a strange noise. As I walked into the living room, it was filled with a foul smelling smoke. I yelled and woke up my father who came running down the stairs. My father unplugged the fridge from the wall and put the fire out. Our slate flooring is burnt, and my son and I had mild smoke inhalation.

    It has been over a month and we are waiting for parts to cover the repair or they will give us $200 for a new fridge. Our fridge was older but, just like most everyone else, it was the compressor that failed. I think Amana needs to recall their refrigerators and come up with a new design.

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    Reviewed July 31, 2011

    We purchased an Amana side-by-side refrigerator-freezer seven years ago with an integrated water and ice dispenser. Several months ago, I woke up at night to the sound of running water. When I reached the kitchen, I saw that the appliance's LCD had burned out and water was flowing from the water dispenser. A design defect allows the switch that controls the water to open when the control panel fails.

    Our home has inch hardwood floors in the kitchen and adjoining living room and dining room. Unfortunately, the floor boards with the standing water bowed; Where the water had gathered in the dining room, the water seeped into the boards and required replacement. The entire floor had to be refinished, stained, and sealed.

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    Reviewed July 13, 2011

    I purchased an Amana Refrigerator model # ABB2222FEQ in Oct. 2006. In Feb 2008 (15 months later), we had to replace the "control board" since the refrigerator wasn't keeping things cold, and the freezer froze things rock-solid. Luckily, we had extended warranty. The warranty expired in 2/26/11. 2 weeks later, the same part broke down again (same problems), and it cost almost $300 in repairs. I wrote Amana and Whirlpool without getting any relief. I believe they should have covered the repair, or at least provided the part as compensation. I will never buy another Amana product again. We also had a Amana microwave purchased last 10/06 and the main heating elements went bad in less than 1 year. This was covered by warranty.

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    Reviewed July 12, 2011

    Purchased Amana dryer Model # NED7200TW, Serial Number 10260560NN. My first complaint was 2 weeks after the 1 year warranty ran out. The drum in the dryer split down the seam. After months of disputing with Amana, they finally reinbursed me for the cost of the drum but did not participate in the rollers that had been eaten up by the drum or any of the labor. Several months go by and the heating element breaks. I didn't even bother with Amana on this one. Just called the local repair man and had it fixed.

    Two months have gone by, and thr dryer is broken again. I am going today to purchase a new dryer that is not made by Amana, Whirlpool, or any other brand that is produced by these people. Their products are aweful. I was under the impression when I paid $600 for a dryer, I was getting a quality product that would last. Not Even Close. This has been the worst experience I have ever had with an appliance and will not make the same mistake twice.

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    Reviewed July 1, 2011

    Amana glass top stove caught fire. A ridiculously loud popping and flame and spark lit up under the glass. I am thankful I was there to turn it off, though I did not want to put my hand close. The stove top blew a double throw breaker. The cooktop is less than five years old. I can not believe I am the first to report this. Watch out for your Amana cooktop. Had I have something other than granite counters, I think the kitchen would have caught fire on Sunday.

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    Reviewed June 30, 2011

    I bought a new Amana ceramic top slide in range in 2000, Model no. ARTSC8651. In 2003, the F1 alarm sounded and I replaced the ERC sensor board. Same thing in 2006 and repeated in 2010. Now once again 2011, less than one year later, the same problem has occurred. I called Amana customer service and they said that they have no reports of this problem but that they could report it. She then mentioned that after all, my range was 10 years old with no mention of the fact that it started failing when it was three years old. My last range lasted for 25 years.

    No satisfaction except that like others, I will not buy any products manufactured by this company or their affiliates. I am not fixing this lemon again. Amana should be ashamed of themselves for not backing their products.

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    Reviewed June 27, 2011

    We bought this Amana refrigerator 2 years and 3 months ago. The blower fan in the freezer went out. When talking to two other family members who have the same refrigerator, they told me they had the same problem with the same refrigerator. One was only 3 months old and the other one was only a year old. So this must be an ongoing problem with these refrigerators. So why are we not telling the consumer that this refrigerator has a tendency to have this happen? We would have never purchased this if we had known it would only last two years. Foods had to be thrown out due to it not working. The food in the freezer thawed because we were gone for a few days to not notice. Model #ATB 1932MRWO1, serial #EW 4704466.

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    Reviewed June 2, 2011

    After 5 years of light use, our Amana refrigerator failed. An independent and very reliable repairman examined the appliance and determined that a replacement part was needed. We have been waiting more than nine days for it. Amana was once a reliable brand. We will never buy anything from this manufacturer or its affiliates, Maytag and Whirlpool.

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    Reviewed June 1, 2011

    We purchased an Amana Refrigerator on 01/14/2009 from a local dealer (Don Dewitt). It is a bottom freezer, model ABB2222FEB that retailed for over $1400.00, and the salesman made a deal with us for $964.00 because it had a very minor dent which was only cosmetic. We were very happy with the refrigerator, but on Easter Sunday (4/24/11) morning, we discovered that all of our frozen foods were defrosted and melted causing us to quickly rebuy all new foods for our Easter dinner we were hosting later that day.

    The following day, Monday 4/25/11, I called the store where we purchased it (Don Dewitt's) and explained the issue. I was told "they could not do anything because we were out of warranty", but "they would be happy to make us a deal on another." (When we purchased this refrigerator, the warranty was bought up and we were told it had "the standard warranty". We took that to be 5 years). They said the refrigerator only had a 1 year warranty! I then called Amana Consumer Center and was also told the same, "There is nothing we can do." We contacted a repairman which diagnosed the problem as "Failed Compressor".

    We noticed on the Consumer Affairs site that this is an ongoing complaint with these Amana refrigerators, and feel it is very dishonest of Amana to take advantage of the consumer in this way. We actually have a neighbor across the street from us that purchased the exact same refrigerator from the same dealership before we did, and they received a 5-year warranty. Their "compressor" failed 13 months after their purchase and Amana honored the warranty and repaired it. It seems after their purchase, and numerous others, that Amana then changed the warranty to 1 year.

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    Reviewed April 1, 2011

    I bought an Amana dryer in October 2009. The timer has gone bad 3 times so far in 15 months since purchase. I used to sell/endorse Whirlpool products, but I no longer will. We have been told that although it is the same recurring issue, we can pretty much go ** ourselves. Model #AED4475TQ1, serial #** and

    type #**. After endorsing/selling Whirlpool products and services for over 13 years, I no longer will do so. Maytag - Whirlpool - General Electric - Hotpoint. All the same garbage anymore. I also no longer buy products from Detroit. Whatever happened to pride in workmanship? I enjoy what I do and I am ** good at it. I wish Americans from border to border felt and did the same thing.

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    Reviewed Dec. 20, 2010

    The Amana dishwasher model # ADB3500WW heating element did disengage after the wash cycle. In effect, it causes the damage of dishes and could have caused a fire. We called into Maytag and they provided us with a RA number to give to the service repairman. When they arrived to service the dish washer, they denied the repair, however, would cover the cost of the service call. The repairman said that it was the motherboard and would cost over $200.00 to repair.

    This does not include any additional damage that could have been cause from the heating element have been for over nine hours.

    This dishwasher is between 4-5 years of age and is not a normal repair for this type of fault. Ultimately, this could have been a cause of loss property and life with this inadequate part failure.

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    Reviewed Dec. 10, 2010

    We bought Amana electric stove from Home Depot and it was delivered in the beginning of September 2010. We got a lot of events going on like our son's wedding, trip to Spain and another trips. Since we started to use it recently, the cook top started to look disgusting. As a cleaner I used #1 rated Weiman Glass Cook Top cleaner.

    Today I opened the plastic package that arrived with stove and called customer service. The representative told me that she can arrange service call, but in case the glass is not defective (cosmetic problem), I have to pay for the visit. In order to exclude cosmetic problem I wanted to order recommended by brochure from the package. I was told that the price for item #31605 Cooktop Care Kit is actually higher than listed. I was transferred to supervisor to schedule service with whirlpool that I did not ask for. I ended up calling purchase online and making an order with confirmation number ** for about $35. I spent more than an hour and was not able to get phone number or information of consumer affairs office. I am complaining about very poor services provided by Amana Co. and hopefully I will be able to have free service to find out if the top glass is defective.

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    Reviewed Dec. 7, 2010

    We purchased an Amana slide in Range, model ACSE350AS approximately 7 years ago and once it gets up to approximately 350 degrees, it turns off. There have been numerous complaints regarding similar instances. Amana refuses to assist and the "brain" is no longer being manufactured.

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    Reviewed Dec. 3, 2010

    I have the Amana gas over model ACS3350AS. As I have been reading, this is a very common problem. The door doesn't close all the way causing the ECP to melt. I have replaced this 2 times already. Amana knows this is a factory error, yet they do not stand behind there products! I want to be part of a lawsuit against them. Anyone? Don't buy Amana. They have poor products and horrible customer support. This oven came with a new construction home!

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    Reviewed Nov. 29, 2010

    I purchased an Amana Refrigerator and it was delivered around Dec. 30, 2008. In May 2009, it stopped cooling and all the food spoiled. It was repaired obviously because it was still under warranty being only five months old. It just happened to me again. The fridge is not even two years old and it stopped cooling and I lost all my food again. I have an extended warranty for parts but I have to pay for the service call which is a ridiculous amount of money. I am very worried that even if fixed, it will happen again. There is something obviously wrong with the construction of this refrigerator. I called customer service for Amana and even asked to speak to a supervisor and they said they could do nothing for me.

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    Reviewed Nov. 19, 2010

    Washer needs repaired or replaced. Called four times at number above and was promised they would have a tech. to repair washer. The first time I called was November 9, 2010 and every week including today, they give me the runaround that they cannot find a tech. in my area to repair my washer.

    I have not been able to use my washer since November 9, 2010. All I get is promises they will find someone to repair the washer. Will not give any other phone numbers to contact a supervisor. I have had a service contract since I purchased the washer which was in 2004.

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    Reviewed Nov. 15, 2010

    I have an Amana Refrigerator French Door Stainless Steel I bought 3 years ago. We have gone through 6 center rail supports for vegetable and fruit bins that keep breaking at the tip where it mounts into the cross bar that holds the glass shelves above, an obvious design flaw and should be made of aluminum. They are $3 to $4 each and it is a royal pain in the **! I sent an email to CEO Jeff Fettig. His secretary called me 3 days later (2 weeks ago) and said they would look into the matter and call me back. Guess what, no call back, like I really expected it. We had a sub-zero that was old, (15 years old) and wanted to try something for less dollars, this was $2500.00, still not cheap but has been a pain. Whirlpool/Amana, you just lost me as a customer!

    I have to buy 3 at a time of the replacement rails knowing it will break despite the fact that we have learned to virtually not put anything in the bins. I have just replaced my 6th one and have to order another 3-6 more. The parts store said it's one of their best selling parts.

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    Reviewed Nov. 11, 2010

    I purchased an Amana Range and when I plugged it in the range blew out my circuit breaker. I called the place where I purchased the range and they called Amana and a service tech came out. He found that the electrical system in the range needed to be repaired.

    I declined and wanted a replacement range. I then had to call Amana and spoke with Delia the supervisor and she told me that if I read the legal stuff that it states that the range must be repaired first and if the range could not be repaired then and only then that the would replace the range. I can't understand why when you buy a product you expect it to work! I urge anyone not to buy Amana products.

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    Reviewed Nov. 8, 2010

    We bought a Amana refrigerator 2 years ago and the compressor just went in it. We spent a lot of money on this and did not realize at the time that there was only a one year warranty on all parts of the refrigerator. We were never told or offered an extended warranty. I am very upset with this matter, we had a quote for replacing the compressor and it was over 450.00. You have got to be kidding me right!

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    Reviewed Nov. 3, 2010

    A broken part on refrigerator, model AFF 2534FEW, serial 106496LT drawer support. This is an obvious design flaw in that part #67003854 (shelf support) has broken in half at a point of no support. This refrigerator experiences very light use. Amana refuses to replace their badly designed part as the warranty has expired. Their bad design is now "my responsibility." $50.00 to replace.

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    Reviewed Nov. 3, 2010

    A broken part on my refrigerator: model AFF 2534FEW, serial 106496LT drawer support. This is an obvious design flaw in that part no. 67003854 (shelf support) has broken in half at a point of no support. This refrigerator experiences very light use. Amana refuses to replace their badly designed part as the warranty has expired. Their bad design is now "my responsibility," which costs $50.00 to replace.

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    Reviewed Nov. 2, 2010

    The Amana ACS3350AS gas range is faulty. There's a bad door latch that causes the oven to leak heat and fry the front control panel, making the oven worthless. Amana stopped selling the control panel, so there is no way to fix the 4 year old appliance. The oven was rarely used. It still looks new.

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    Reviewed Oct. 29, 2010

    My oven’s inner door shattered during the night. The oven had not been used in several days. I contacted Maytag Dependability Plus through whom we'd purchased a service contract. We’re told that glass was not covered under policy. They suggested we contact Amana, which we did. Amana would be pleased to order glass, schedule service, etc., but we would have to purchase glass since they only guarantee for 1 year. Maytag policy is vague, they told me the glass was not covered, but I cannot find it on their exclusions.

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    Reviewed Oct. 29, 2010

    At the end of November 2009, I bought a cooking range from Amana. Since we purchased it, the coil elements and drip bowls need to be replaced 4 times. The door handle broke in June and it took 3 months to replace it. It was finally replaced at the end of September along with the broken elements. The elements and door handle were both back-ordered. The drip bowls also needed to be replaced, but those were only replaced mid October, 4 months after informing Amana. Last week the door handle cracked again at the exact same spot less than a month after it being replaced.

    I called Amana to complain and told them that there is something definitively wrong with the cooking range since the elements, the drip bowls and door handle needed to be replaced often. I was informed that a door handle on an oven is a cosmetic element and it is not needed for the proper functioning of the cooking range. I wrote a formal complaint letter to Amana and their customer service representative calls me. After speaking to what was supposed to be the head of customer service at Amana Canada, I learned that the problem with the coil elements that constantly needs to be replaced is not a manufacturing problem or a design problem on Amanas part, but rather my fault. Aline explained to me that the reason the elements need changing is because I probably simmer for a long period of time at high heat.

    When I asked to define "long period of time", I was told that it means simmering overnight. When I explained to Aline that I did not simmer overnight and therefore it could not be the problem, she still kept insisting that it was the behavior to correct. She also informed me that I shouldn't place heavy pots on the burners. What is considered a heavy pot, and what is considered too heavy for my reliable Amana oven? For some strange reason Amana does not see having to change your element every 2-3 months as being problematic. That is probably because my warranty is running out and each element is around $55. Should we do the math? They are sorry yet unwilling to do much about it. They insisted that the door handles are cosmetic and unnecessary on an oven, and that the coil elements that constantly break is really the customers fault because Amana is not responsible for it.

    This is a reminder that Amana, Whirlpool, Maytag, Jen air, Kitchen aid, etc. are companies that do not stand behind their product and I do believe this is the worst example of customer service I have ever witnessed. Apart from the constant aggravation of having to deal with Amana, I did not need to invest more money since it still is under warranty for 23 more days. After that, I guess I will need to purchase a new oven since really only an insane person would spend 200 every two-three months on parts for their oven. It's a shame that they can build stuff that are under par and get away with it. That isn't capitalism, it's just robbery.

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    Reviewed Oct. 4, 2010

    Purchased Amana French door bottom mount refrigerator in December, 2004, and it wasn't cheap. I love my refrigerator! Last year, the cooling fan had to be replaced (not in warranty, of course).

    Today, am told it needs a new compressor, $800.00. I am very upset because as I said, I love my refrigerator, but it looks as though I will be forced to buy a new one, though it won't be an Amana (or Maytag) this time.

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    Reviewed Sept. 20, 2010

    In late 2001, I purchased a drop-in electric Amana Kitchen Range model #ARTSC8651 for a kitchen, family room & bathroom remodel job. The appliance center where I purchased it agreed to hold it until the remodeling was finished. We remodeled and bought all new appliances because I was retiring in a few years and we thought these appliances would last a long time. After all, our only washing machines lasted 20+ years each. There is no reason why a good range shouldn't last 20 years.

    Below is a brief chronological history of this range: In 01/2002, the range was installed by professionals. In 05/2004, there were intermittent F1 & F3 alarms indicating membrane failure leading to eventual total membrane failure causing the oven to be inoperable. Service tech replaced membrane p/n 316189B. In 08/2007 there were intermittent F1 & F3 alarms indicating membrane failed again and the oven was inoperable again. I contacted Amana where I was told that the range was out of warranty and there were no known problems with this range. I replaced membrane p/n 316189B myself.

    In 12/2008, there were intermittent F1 & F3 alarms indicating membrane failed again. I contacted Amana again and was told there were no known issues with this range. They said that something else was causing the membrane to fail. After a long negotiation, Amana agreed to pay for any parts and labor necessary to solve the problem but still made me pay a $60 service charge. The parts and repair were covered under Amana (Whirlpool) labor authorization # ** and parts authorization # **. We paid the $60 service charge.

    While the service tech was here for the repair, he discovered a small fan located at the back of the range just under to stove top. He set the oven to self cleaning for 30 minutes expecting the fan to turn on. It never did. He replaced the fan controller and that didn't solve the fan problem. He called Amana Service Center asking for technical help as to when the fan should come on. He was told no one knew. He replaced the following parts to get the range and oven working.:membrane p/n 316189B again, p/n Y0316079 relay board, p/n 31949201 clock module, p/n R0706010 oven hinge left hand, p/n R0706011 assy, hinge right hand.

    Amana refuses to acknowledge that either the membranes are defective or the general design of the range is faulty. I offered to send all the defective membranes and all other parts replaced to Amana so they could be analyzed and inspected but Amana refused again saying there are no known problems with that model range.

    On 09/12/2010 there were intermittent F1 & F3 alarms indicating membrane failed again. I sent an email to Amana requesting assistance. On 09/20/2010, Amana called me on the telephone to ask about the troubles with the range. Again, I was told there were no known problems with that model range. I explained that 4 failures of the same part in 8 years was a good indication that there was, in fact, a history of failures of this part. They said they were sorry but the range was out of warranty. However, they would be glad to sell me the part at 50% of cost plus shipping and handling. It would cost me $98 which is actually 71% of the cost if I buy it locally. I am buying the part locally and replacing it myself.

    I paid $1400 for the range in 2001 and $556 in repairs since then plus several ruined meals. I have filed a complaint with the Federal Trade Commission ( for all the good it will do me) in hopes that someone will make Amana take responsibility for producing parts and/or appliances that are defective in design. I read many complaints about the membranes (front panel digital controls) used in both Amana gas and electric ranges and ovens. I just wish there was an agency that could help those of us who pay premium prices for appliances that nickel and dime us to death. I have been retired for over 6 years. Like many of you, I have not had an increase in social security or my pension and my investments have earned nothing for the last three years. I really can't afford to buy a new range for several years.

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    Reviewed Sept. 7, 2010

    The worst appliance I have ever bought, ACS3350 slide in gas range, is supposed to be a class action lawsuit in Florida about this product. After numerous repairs and just crappy quality of plastic parts falling apart, suddenly the oven door fell open and the metal is buckled and warped. No way I am going to pay to get a new door after all the money I already spent on it. It would probably fall apart again. The appliance is 7 years old but I had problems with it after just 2 years. I haven't had an oven all summer or a broiler for well over a year.

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    Reviewed Sept. 2, 2010

    We have had an Amana fridge for 21 years - no problem. When we moved to a new house, we bought another Amana fridge (expensive). Within the warranty, we replaced the compressor. Now 6 years out, the compressor is gone because of the cooling tubes corroding. The estimated repair bill is over $1200 including parts and labor. I called the CEO's office (Jeff ** at Whirlpool) and expressed my displeasure. It seems all they can do is offer "sorry". The situation seems to be a design fault, built in failure. I'll not buy another without some satisfaction. I have lost all products in the fridge and freezer.

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    Reviewed Aug. 16, 2010

    We purchased an Amana oven about 4 years ago and have had the same ongoing problem with it since the purchase. Within the first year, we had to have the touch plate replaced and the same problem has happened 3 more times. We had to purchase an extended warranty to keep from having to pay for this expense. The warranty is with Asure Extended Service. We were told that after 3 of the same problems, Amana would replace the faulty oven. Now we can't get them to release the information to us showing that they have fixed the same problem going on 4 times. It's torn up right now and they are supposed to come fix it next week. This makes the 4th time of the same problem. We are very upset and feel like we own a lemon.

    They say that the information is in archives, so they can't release the information to us showing where it had been fixed. What can we do to get some satisfaction in getting a replacement for this oven? Your help would be greatly appreciated. Thanks!

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    Reviewed Aug. 6, 2010

    The door of the bottom freezer, first rusted only in joint to the handle. Now, 2 years later, rust spots all over the door to the bottom freezer. Sears said it is cosmetics. I believe that it is cheap, paint and material from which door is made.

    It is sore to the eyes. My visitors think that I just spilled orange color food without cleaning. I suspect that the implication is that there are not-seen places where rust grows and endanger our health and life.

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    Reviewed Aug. 5, 2010

    Well, this is embarrassing, but right is right, and I need to ask that my submission of yesterday or the day before be pulled, or at least apologize for my inaccurate comments about Amana. I told my whole story of how this terrible smell had permeated my refrigerator and house, and there was no way to access the drip pan to clean it out. Yesterday afternoon I just couldn't stand it anymore and we put the refrigerator out in the sun room. When I got up this morning, the (enclosed) sun room smelled just fine and the kitchen still stunk. It's the darn stove! My husband's theory is that the fan for the compressor in the refrigerator somehow was pulling the rancid smell over from the nearby stove, making it appear to come from there.

    Something had apparently somehow gotten into an inaccessible place, and we had some difficulty taking the stove apart to clean it. We called John from Manage My Life through Sears and he was terrific. He walked us through removing the top, gave us some suggestions, and after a thorough cleaning and filling the oven with wadded-up newspaper, of all things, to take out any residual smell that might have gotten in the insulation, our kitchen is smelling fine. And our perfectly working Amana can come back in the house.

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    Reviewed Aug. 3, 2010

    January 13, 2006 purchased Amana top freezer refrigerator Model ATB1836ARB, Serial #12803066GN. This was to replace a similar Amana that had had for over 10 years and loved! Last week, food compartment became warm, freezer still worked. Called local appliance company where I purchased all of my appliances and they provided excellent repair service. Technician came, advised needed a Defrost Heater and would order and be back today.

    Today, got call from appliance store that they were unable to get the part, that it was no longer available. Gave me # of Whirlpool and I called, talked to at least 3 people, was told part no longer available and no replacement part. Asked why not available for a fridge not quite 5 years old. No satisfactory answer. Just not available and they could do nothing.

    I would like to know why part is no longer available for this new of appliance? Is this going to be the same for other Amana appliances I own? I have an Amana upright freezer that I put $1000 worth of beef into every fall. It was purchased in 2003. I would appreciate it if someone from the company can get in touch with me and explain why this part is not available. I was told on the phone that I would just have to "junk" it and buy a new one. Has the Amana product line declined since being taken over by Whirlpool? It certainly seems to be so. Since I will be purchasing a new refrigerator, I certainly do not intend to buy an Amana or in the future any appliances with the Whirlpool name. The appliance store where I purchased has given me excellent service and I feel that they are trying to make this right, but have no support or responsibility from Whirlpool. That seems to be a poor way to treat the dealers who sell your products.

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    Amana Appliances Company Information

    Company Name:
    Amana Appliances
    Website:
    www.amana.com