Allegiance Moving and Storage

Trying to contact with the broker was a pain in the neck. He didn't return calls, not very responsive. Then I reached out to Allegiance, Allegiance reached out to him, and the first time, he called back. The second time, he didn't even return their call. When I finally got my stuff on Saturday, they broke a corner off on our driveway of the rental house that we're in, drove up on the grass and made about a 12-inch deep divot, broke our bed, and broke my wife's jewelry box. The movers themselves were pretty good. But their boss, not so much. He was responsive getting back to me as far as the driveway damage and he told me what to do to file a claim for my furniture. He was supposed to text me the information of where I needed to go to file the claim and that still hasn't happened.

We had sets of stairs in our house. On the contract from Allegiance, it said that they didn’t charge for the first set. The second set should have cost me $75. I brought that to the attention of the mover because they charged me an additional $125 per stair so I had to pay 250 bucks extra to them. They took our stuff to a warehouse, offloaded it, and did some other jobs.

When they went back to load it, I was upset when I talked to the gentleman. I told him that he ought to discount us because they hadn't met the contract. He told me that he was going to add an additional $600 onto the cost because they had to load and unload it at the warehouse. I got a deal in that because there were bulky items. I discussed those bulky items with the guy from Allegiance so there was no secret there. There were couple of items that we added to it because they were forgotten. I went from an initial of $2,900, which I thought was low, with the discount I was given, to almost 9 grand. I would not recommend them to anybody. I was very dissatisfied. My wife and I had to stay in a hotel for a while and then we had to buy furniture. We had to spend more money. But then, Allegiance was great.

People need to manage their expectations that they're not going to get an exact date or time for the pickup. Know that there is a two to three day window, and if they can't manage that, then that may not be the best fit for them. But we were flexible. It didn't end up being the first day they quoted but it was the second which was fine. They called about an hour out then they were there. They did a fine job with storage too.

The other loading had taken longer. They just trucked on and did a good job up in Maryland. When they got down here, it was also a late delivery. It took longer to get where they wanted to go, and then deliver it to my daughter. They stayed late and made sure it happened, and we're very appreciative. It was pretty good service. The move was not cheap but we got the most bang for our buck. They were competitive with the other pricing that I had gotten. Moving is a real pain and anything that you can do to relieve any of that pain is very helpful. Allegiance did that for us. I had always planned to go up and get it myself. It just didn't work out with our schedule. So, it made my life a lot easier. They did a heck of a job.

The crew was fantastic. They came in, did what they had to do, and cleaned up after themselves. It was the same with receiving or delivering the items. They were in and out and they were top-notch to me. We have minimum damage, which you're going to expect some on any kind of move. I would recommend Allegiance Moving. Compared to some of the other carriers I talked to, we got a good price for what we had. They came in $1,500 over the top one we talked to.

When they get your furniture, they say that they can deliver within a month without saying the available date. And you're not prepared for that. It’s complicated because you have kids and you all need a place. Within a month is a lot of time. Even if you go to a last-minute hotel or Airbnb, you cannot stay a month waiting for your furniture. I had to really struggle last minute to convince them to deliver on the same day. That's a headache because moving per se is already a hassle.

The major problem was the logistics provider only accepts cash. I had to move on the weekend, which the majority of people ended up scheduling. My move was a Sunday and there were no banks open. The provider wanted a very large amount of cash for the interstate moving. I just couldn't make it. It’s not like I normally have $10,000 in my wallet. An ATM would not allow me to withdraw so much money.

I moved a lot. Since I arrived in the United States, this is like the first time I had to pay all cash, especially for such a large amount. I didn't understand why the provider could not accept more modern payments. I understand that they don't wanna pay taxes but it's problematic. I explained to the provider that I was paying part of the bill via Venmo, part of it Zelle, part of it cash, and part of it I got from friends that gave me a bunch of money at the last minute. The service was good overall but I wouldn't recommend this service because of the cash problem. The company can go to the next level but it would need some tweaks.

Then, they tried to charge me an extra $500 because they said I changed the address but we gave them the right address to begin with. I got that straightened out but it took a month and a half to get our furniture. Then, when we got it, some of it is damaged. The table and glasses are cracked and pitchers are ruined because they were wet. The movers were very pleasant but it didn't appear that there was a lot of care taken with our stuff when it went from the truck to the warehouse and then back from the warehouse to the truck. We haven't unpacked most of the stuff because we only got it yesterday and we're still finding things that are not right. For $10,000, they should have done a much better job.

They also gave me a completely different quote. The movers said they don't charge by box which was not what I was told. I called and wanted to speak to the original guy and I could tell that they were side-by-side. It got worse and worse. I kept trying to call one day and they have caller ID and wouldn't pick up my phone calls. I called probably 30 times. I had my girlfriend call from her cell phone right next to me and they picked up on the first ring. The movers were very nice and the second set of guys were even nicer but they weren't part of Allegiance.

When the movers contacted me they tried to change their arrival time to 3 pm which was not what was discussed with Allegiance who told me I would be booked on Saturday with Sunday as a hold for job completion. The movers said the two days were in case they don't come the first day!! Like I have the ability to wait around for 2 days waiting for them to arrive. Allegiance took no accountability for their miscommunication. Day prior the movers gave me a new estimate.... Guess what.... Another $2000!!! When I confronted Allegiance they claim that the estimate wasn't to update box count, which again was a lie because the box count clearly changed.

This is the worst company I have ever dealt with and I caution anyone that calls them in the future. Now they they have all of my stuff. If they try to do something to retaliate you as a reader are my witnesses... Between their poor communication, lack of accountability, and one of their subcontractors - S&M Relocation this is a company that only got one star because I couldn't give them zero.... Oh and after the poor guys packing me up were told they needed to stay until it was complete knowing they had a 3 hour drive ahead of them. I told them they need to find a better company to work for - one that doesn't use and abuse its employees on a Saturday expecting them to work a 12 hour day. Poor excuse for a company.