Allegiance Moving and Storage

I googled best movers from New York to Florida and Allegiance came up along with another company. I called both and Allegiance was very persistent so we chose them. Everything was fine. But I didn't realize that it was gonna take long for us to get our stuff and I didn't read all of the fine print. When moving from state to state, really read the fine print so that you can better prepare. I would have changed my move date and stayed with a relative in New York till we got closer to the arrival date.

The guys down here did a nice job but those guys up North were awesome. We had one antique table that was broken but the guys did a great job. I couldn't have been more pleased.

My buddy said that Allegiance was the cheapest and their guys were the quickest that could do my move. So, I went with them and the moving coordinator was awesome. He was super helpful, walked me through everything, and tried his best to keep it within my budget. The final cost came out a little bit more than what I was expecting, but I got the amount after the phone call walkthrough. It's a lot different than the in-person walkthrough and I probably just forgot some things during the phone walkthrough. Other than that, the movers were great. They accidentally ended up packing a couple of the items that were owned by my roommates but that boiled down to more or less the roommate not paying attention with their packing. I had everything separated and when the movers went to the living room, they just grabbed everything and I don’t think he was paying attention that he left some of his stuff out.

After the first day, I called back to make some changes and the broker seemed a little upset. Also, the estimate could have been a little more accurate. It was way off and it wasn't fixed because I called and couldn't get anybody. I got an answering machine and my furniture was being loaded. I paid the extra fee. But the people who moved me were friendly and professional. They did a good job. Allegiance still has my stuff in storage. It's gonna be there for a couple months and hopefully, everything will be alright.

I was contacted quickly and efficiently. All services were outlined and specific. We will see how they do with loading and shipping all of our belongings. Ronald was very helpful and helpful with finding a company that could move a vehicle.

After receiving an estimate and then getting rid of a significant amount of furniture/etc., Allegiance sent a truck that was too small. We have been waiting a month for our items to be delivered after our things were put in storage, 11 states away from where we moved. The delivery date is ever-changing, while we miss work, planned activities, even canceling a family vacation. Also *price doubled from estimate given*, with absolutely no compensation for our wait, no guarantee of delivery date (to date.) Can’t review low enough to convey our frustration!

This is my third move cross country and I went with Allegiance Moving and Storage this time seeing that it was highly rated. WHAT A MISTAKE! I was sold a bill of goods with a grossly underestimated estimate to sweeten the deal. Not only is customer service atrocious, they know that they have your contract and then your valuables hostage; so you don't have much of an option afterwards than to play by their rules. I made multiple calls prior to and after my belongings were picked up with NO return calls. If this wasn't bad enough, there are TONS of hidden fees including how far the movers will walk before you are charged by the additional foot, how many steps they will climb before you are charged additional steps, and a charge for a "shuttle" if they feel their truck cannot fit onto your street.

This moving company still has my goods. After signing the contract with them I realized that there were several things I was not informed of. I was not informed they were a broker and not a mover, I was not informed they will only give one day notice for drop-off, and a whole slew of other things. When the mover picked up my items he charged more (which I was told wouldn’t happen) and asked when I wanted them delivered. I had been told they wouldn’t be delivered before 2 to 3 weeks out, so I said no sooner than 2 to 3 weeks out, which worked for me.

Since the beginning the quote is lower than the rest. Three days before the move they do a second inventory and the quote went up 3000 dollars. As they didn’t quote things like (adjustable bed base which are bulky and heavy) even though I mentioned it on the first inventory. When the moving company that they hired (as they are only brokers) came home the quote went up another 2600 dollars. I was decided to cancel the service but they offered a discount and things like free storage or not having to pay extra for the elevator.

This very aggressive, nasty person called to tell me that the move will now cost an additional $1600 based on photos that I very willingly sent, claiming that I lied about how much I had when the estimate was made. All large items had been listed and number of boxes estimated. I requested a live appraisal but they could not accommodate and said that based on the size of my house they could make an accurate estimate. Complete "bait and switch" move. This Mike ** said "fine I will refund you your down payment" but the customer service department said that isn't an option and told me I can wait until day of the move to see if we went over the cubic feet that was estimated. Obviously he was trying to rattle me into agreeing to this higher estimate by threatening to cancel 1 week prior to the planned move.