Allegiance Moving and Storage

I paid $2000 extra for a guaranteed delivery date. However, they did not deliver, did not communicate with me, and proved very difficult to reach to set a new date.

I found the service unreliable and the customer service to be horrible. Buyer beware!

This is a scam company. They are also Allegiance Van Lines out of Pompano Beach Florida. We booked a move with van lines company for October 2022 but after investigation we had learned some disturbing news about this company. So we decided to cancel and asked to get back or $1500 deposit. They are refusing to send back the deposit stating that we signed a cancellation notice stating that we only had 48 hours from the time we booked this move to cancel or we forfeit the deposit. We never received a cancellation notice.

Horrible experience. The sales department made us a decent offer, but the final bill was 120% higher than the original offer. No coordination between the sales and the operations team. Simply not able to contact anybody in the company throughout the entire process; nobody answered or returned our calls. None of the original promises were kept (timing of pick up, timing of delivery, final bill, amount of movers, etc). Now we have damaged goods at arrival. We are trying to file an insurance claim, but I have little hope to hear anything back from the company. Company also left a ton of packaging material in the driveway. I had to contact another company to help me get rid of all this waste. Completely unacceptable.

I did not do my due diligence so I hope you do! Had the lowest bid and claimed to be AARP recommended. Days prior to the move increased the cost by $2800 - even though the number of items was less than initially estimated. Claim to be AARP recommended - a follow up call to AARP indicated the company is unknown to them and is not on their recommended list for movers. Delivery date kept changing and at one time, I was told that the location of my items were unknown - turns out they were in a warehouse in Colorado and the move had not even been initiated. 10-14 for delivery became 36 business days. So many things were re-scheduled or cancelled as I was waiting to receive delivery.

After receiving an estimate and then getting rid of a significant amount of furniture/etc., Allegiance sent a truck that was too small. We have been waiting a month for our items to be delivered after our things were put in storage, 11 states away from where we moved. The delivery date is ever-changing, while we miss work, planned activities, even canceling a family vacation. Also *price doubled from estimate given*, with absolutely no compensation for our wait, no guarantee of delivery date (to date.) Can’t review low enough to convey our frustration!

This is my third move cross country and I went with Allegiance Moving and Storage this time seeing that it was highly rated. WHAT A MISTAKE! I was sold a bill of goods with a grossly underestimated estimate to sweeten the deal. Not only is customer service atrocious, they know that they have your contract and then your valuables hostage; so you don't have much of an option afterwards than to play by their rules. I made multiple calls prior to and after my belongings were picked up with NO return calls. If this wasn't bad enough, there are TONS of hidden fees including how far the movers will walk before you are charged by the additional foot, how many steps they will climb before you are charged additional steps, and a charge for a "shuttle" if they feel their truck cannot fit onto your street.

This moving company still has my goods. After signing the contract with them I realized that there were several things I was not informed of. I was not informed they were a broker and not a mover, I was not informed they will only give one day notice for drop-off, and a whole slew of other things. When the mover picked up my items he charged more (which I was told wouldn’t happen) and asked when I wanted them delivered. I had been told they wouldn’t be delivered before 2 to 3 weeks out, so I said no sooner than 2 to 3 weeks out, which worked for me.

Since the beginning the quote is lower than the rest. Three days before the move they do a second inventory and the quote went up 3000 dollars. As they didn’t quote things like (adjustable bed base which are bulky and heavy) even though I mentioned it on the first inventory. When the moving company that they hired (as they are only brokers) came home the quote went up another 2600 dollars. I was decided to cancel the service but they offered a discount and things like free storage or not having to pay extra for the elevator.

This very aggressive, nasty person called to tell me that the move will now cost an additional $1600 based on photos that I very willingly sent, claiming that I lied about how much I had when the estimate was made. All large items had been listed and number of boxes estimated. I requested a live appraisal but they could not accommodate and said that based on the size of my house they could make an accurate estimate. Complete "bait and switch" move. This Mike ** said "fine I will refund you your down payment" but the customer service department said that isn't an option and told me I can wait until day of the move to see if we went over the cubic feet that was estimated. Obviously he was trying to rattle me into agreeing to this higher estimate by threatening to cancel 1 week prior to the planned move.

DO NOT USE THEM EVER FOR ANYTHING! THEY HAVE MADE THIS EXPERIENCE A NIGHTMARE. Literally the worst company I have ever dealt with in my entire life. It took them 3 days to move us out of a 2 bedroom apartment not because it took that long but because they barely worked, did not wrap anything, did not disassemble the furniture even though that was part of the contract. We got a partial delivery of furniture. Almost every piece was damaged because it was not properly wrapped. We still have not gotten most of our belongings and it has been over 2 months. Every time I call and complain and try to get answers they basically say not their problem.