Alder Security Reviews

I purchased the Alder security system a few years ago because a man showed up at my door and talked to me into it through deception. He lied about the price. He lied and told me that the homeowners insurance would drop when they found out that I had their insurance but in fact it actually went up. When I contacted the company about it they actually told me that that was my problem and that I needed to straighten it out with the salesman myself or find somebody else to take over the equipment and get them set up with the service! That is the stupidest thing I have ever heard of! I'm still having that same issue with them. I argued with them for over 6 weeks telling them that that man did not work for me that he was their employee and it was up to them to make sure they have honest employees not me as a consumer. It was ridiculous with tons of phone calls and emails and we finally got it straightened out and I refuse to pay their $50 a month.

Customer service took care of giving me the proper information, without pressuring me to buy. I was given all the options possible to just get what I really needed instead of trying to sell items just to make a profit. I really appreciate that.

Nov 2 2021, they claim I renewed the contract. I did NOT renew, had NO intentions of renewing. I wanted to cancel when contract was up May 2023.. they renewed without my knowledge. They wanted to be sure I wasn't going to cancel and then they would install new control panel.. I had 18 months left on my contract so told them I wouldn't cancel.. BUT I did intend on cancelling the service at the end of my contract... had NO intentions to extend my contract.. I fully intended to go back to ADT that Alder talked me into leaving in 2018... now they say I approved the renewal..

I've never written a complaint about a company before, but I've reached my breaking point with Alder. I'm a first time renter and when it came time to set up my electricity, Alder piggybacked their way into my wallet acting like a free trial (Looking back, that was an obvious red flag for a security system). I really only realized how bad of a situation I was in when I was on a call in which I explicitly stated that I didn't want an inspection of my apartment, only to then receive a $50 inspection bill a week later.

13 months I have great service. For 3 October of 2021 it's been hell! System stops, techs don't show up or call, on hold with any of their reps always 30 minutes or more. Alder Security is has the worst service in the Universe.

On 9/15/22 my back door was opened and 1 minute later the alarm activated. I was across the country and pulled up my camera system to make sure kids had turned lights off and heard my alarm sounding. It had been going off for over 4 minutes. I disarmed it from my app and checked cameras. I was not contacted nor was law enforcement. I have made 3 phone calls totaling nearly 2 hours with customer service and tech support. I have been told it's a faulty door sensor, faulty control panel, poor internet connection, and my kids' error in setting the alarm. I never complained about the equipment, my only question to them was why my alarm went off for over 4 minutes and no one was notified. They stated it has to sound for 5-10 minutes before anyone is called. Seriously?!?

My system has not worked for 4 months. I made multiple appointments to have a rep. Come fix it. Nobody showed, no phone call, nothing. Although the last appointment I made was in the morning, got a call in the afternoon to reschedule. Anyway, they kept taking the money out of my account, and said they would credit me for the lost time when it was fixed.

My experience with this company is the back up battery does not work and I keep on having breaking in. When the power shut down the system freezes so anyone can shut down the power and come in. They want you to get a small screwdriver for their product. The screwdriver should have came with the product. They knew the screws were small.

Update**** 7/30/2022**** One of the wired cameras in my home caught fire and when I called Alder to explain this and tell them I wanted to cancel to go wireless for the safety of my family they told me I had to PAY THEM to get out of the contract although their equipment malfunctioned endangering family. But all they could think about qas MONEY!!!! I AM EXTREMELY DISAPPOINTED that the safety and welfare of my family is less important than them collecting a DOLLAR!!!! They deserve NO RATING AT ALL!!!

Since February 28, 2022 my security panel has not operated due to a communications failure. I called Alder Security that same evening to report the issue and was told someone would call me back. No one contacted me so I called again on March 1st and spoke to a technician. He walked me through how to complete a systems test. The systems test failed and the tech informed me that the 3G panel needed to be updated with a 5G panel. He said that someone would call me with a date for installation of the new panel. I did not receive a call for an appointment.

Alder Security was horrible. I had nothing but issues. To get ahold of somebody is forever. It took a week for me to get ahold of somebody. I canceled them about three months ago. Now, they're calling me and asking me for payment. I liked their pricing. It was $30 cheaper. I should have gone with somebody else, though. Their customer service was horrible. They pass me from one person to the next person. Nobody had an answer. It was like the blind leading the blind. The quality of the equipment was good. I did have a couple of the door chimes that were dysfunctional. They finally sent me new ones, but they didn't send the equipment that I asked for. They sent everything else but what I asked. I'd tell others not to do it.

When I signed up, my experience with Alder Security was good, but the ending was horrible. I got the product, but I couldn't get it to connect. They told me that they don't have people that come out. I had to call a third party that was extremely hard to get in contact with. Then the third party set up an appointment and never came out. When I called the third party back to set up an appointment, they said they don't know how long it would be to get somebody out. They would have to call me when somebody was available, and they don't know when that's going to be.

I saw that Alder Security was simple and I thought a technician would come out and install it. But it turned out I had to install it. The screws are very small and you need a particular screwdriver to reset their motion and their base to the alarm system when it shuts down. You cannot reset it when it shuts down. That's what I'm having a problem with them now. When the power was shut down, their system shut down. They told me they have a backup battery but they do not.

I have Alder Security in one of my rental properties. I purchased it in January or February of this year and I have yet to be able to use it. It's just sitting there. I'm paying a monthly fee for it but the home is not secure. I've called Alder several times and I told them there was something wrong with the system but they refuse to send out a new system so that I can return the old one. I've been on the phone with them trying to troubleshoot the problem and the system is still not working. It's been horrible.

I liked Adler Security’s options and I could buy the set and everything that I have, rather than paying the monthly rental, which lowered my monthly bill. Plus, I could pay a year at a time and get two months free. I was able to buy the system, and then install it and get everything for less than half of what ADT was going to charge me. The system was easy to set up though the doorbell camera was a little tricky. But that was more because my router has both a 2.4 gig and a 5 gig and both of them have the same password at the same time, and it swaps between the two, whichever one's got more bandwidth. I had to separate those to where each had a separate password because the system only works on 2.4 gig. They advertised that they noted it.

My system hasn't worked for a month, they can't seem to fix it. Says can't communicate with server. Last time I was transferred to a forever hold line. I don't have time to just sit on a phone. No one never called me back.

I need Security. I'm in new home and thought Alder was real.. They have a contract and charging 39.99 for 3 yrs. Ok I was told much later after much Run Around with this company that I was signed up for 5 yrs.! The SENSORS ARE NO GOOD. The sensor are easily jammable.. The system was bypassed too many times. I asked they send the contract but was told I will receive it in a few days & will have time to change my mind. Well the contract Never came and was over two weeks and having issues with the unit and the SENSOR. I was Not happy about this and complained to customer service (once I did get them 45min later). Then he sent me to tech support who tested the system and said they were sorry but it's "WORKING NOW".... I would hear too many times these same words as the months go on. "Sorry about that... We don't know what happened but it's working now". I can't count how many times.

I thought Alder Security was ADT, but it was not. The salesman was good but the customer service is not. They are no help at all. One of my cameras was broken when they shipped it in. They were telling me to take pictures of the camera and send it to them, then they'd send me another one. I work everyday, I don't have time for all that. When they shipped it in, they did it piece by piece, and I was very unsatisfied with that. Right now, the system is not working.

Everything went okay with the rep from Alder. The only thing I was concerned about was when my system went off one time and I waited for my phone to ring and it didn't, which was one thing I was not satisfied with. With my other system, as soon as it goes off, the police are calling me from downtown and asking for my code number. If I don't give it to them, the police would be knocking on my door.

I signed up with Alder in October 2020. I was looking for a alternative Security System than what I already had. Alder offered me a reduced price, and a 30 day cancelation period, instead of their usual 3 day cancelation period since I was unsure of signing up. I agreed to the *30 days.* I received the Equipment, and soon decided it was not for me. I canceled within those 30 days that I was promised and is STATED IN MY CONTRACT which I have proof of.

We were looking for a security company to meet our specific needs. Dad is in a wheelchair, We both work. We had paid for another "elderly type security company for a long time. It didn't meet our needs as a family. After a "hair-raising experience of the police" coming through our front door at 1AM in the morning and seeing ambulances and fire trucks out our window because of a faulty alarm system. We decided to find something that more fit our needs. I researched several and chose Alder Security, talked to a rep from the company and they seemed to fit our needs. They were listed in the top recommendations so we felt they were fine.

The company signed me up and sent me equipment. I called in when I received the equipment because the equipment would not work at my house because I have wifi only. They did not cancel my account as requested and to date they have taken $425 out of my account. They state that since the cancellation was after the window (which is a lie) that they will not be refunding me any monies. They waited for the contract to go into effect before acknowledging any of my call ins And then didn't send me a label until November which was 5 months after my initial request. That bought them 4 months to charge my account. Even though they acknowledge I called in and cancelled within 30 days of receipt. DO NOT EVER USE THESE GUYS. They are unethical.

Alder was average in providing Alarm service. It's not a complicated service but the areas of weakness were that they often didn't call for 20-30 minutes after the alarm went off and they didnt have the zones mapped properly to say which sensor had gone off. We lived with both of those situations but the reason for the poor rating is that they are dishonest. I sent written notice cancelling service after 7 years in July and yet 4 months later they are still billing me saying I didnt follow their process. Despite many emails and calls they will not cancel my service.

Can never get thru, they send you to different departments, your questions are never answered to your satisfaction. Trying to cancel services, sent info they requested (their website states "you just need to put your request in writing"), but still won't answer your questions or cancel the service. Customer service is terrible (unless you want to request or add products). Been calling for 3 days straight, each rep tells me something different of why they can't cancel services or sends me to another department. They won't return your phone call and when they do you are sent to a different department! Never doing business with Alder Security again! Worst company ever, and still no resolution to my concerns or questions!

Rarely am I this disappointed in a company. I haven't even been able to use the equipment and they are charging me and offer very poor customer service. I did not give Alder a star because they have not even earned one star yet. Again, was excited but this company does not live up to what they sell you.

I was always told if I didn't have anything good to say don't say anything at all. I wish not to say anything. I wish to look at a new system that can work for me. Do that is what my priority will be.

The sensors work very well and the keypad is intuitive and easy to use. I like that the system sends me text notifications when there is trouble or an alarm and that the monitoring company gets in touch with me quickly, depending on what the issue is. The other day, I accidentally set off the duress alarm. The monitoring company contacted me to prove that it was false and they still dispatched the police. I'm impressed with the system.

Great home security home protection. Download the app so you can view your home. Reliable company. 24 hours monitoring. Panic button to keep on a key chain carbon and fire alarm. Touch screen control pad. Good outside camera angles.

The sales rep was very nice. They had to call my brother because my phone wouldn't let me go to the thing where you sign so they did it on my brother's phone. I got the outdoor and indoor cameras in my package and I can't wait to get the system hooked up. I'm gonna recommend Alder.

Any questions I had were answered right away or if the reps didn't know the answer, they looked it up and got back to me in a timely fashion. We did the installation through the app and it was easy. My wife and I were able to do it and my 13-year-old son was able to successfully do the cameras. We're highly enjoying the Alder security system. Each day, my wife is finding something new that she’d do through the app, to arm and disarm it. We feel a lot more at ease and a lot more settled in now that we have the security. We're also able to get the alerts on our phone every time a vehicle drives by the house.

I was signing up for a new service and Alder Security offered a free trial. We moved into a house instead of an apartment, so we opted to get a security system around our home. The rep from Alder explained the rates, why the system was going to be pretty good, how long I was gonna have it for, et cetera. She seemed very competent. The installation was pretty straightforward and easy. They had a pretty straightforward manual. One thing I thought was that the cameras are kind of stuck to a surface, but I had to drill holes inside of my house, which I was kind of surprised of.

I needed a system that I could watch the front of my store without it blinking out and then asking me if I was still watching. I can lose tons of merchandise by that blinking out if I can't see the front. So I chose to go with Alder Security. My salesperson was wonderful. But it took so long to get everything. When I asked them for a technician to come out because I really didn't understand it, they wouldn't send a technician out. If a new customer requests something like that, they should just go ahead and have their technician come out and go over it with their new customer instead of a lot of headaches. It makes them more reputable. But they just said that I could do it myself.

The support we receive from Alder is great but we have the consistent problem of the system going off without us or anything else triggering it. I reached out last night and they said they fixed it so I'm hoping it'll be fixed now. We only have one indoor camera and I wish that we could have gotten more cameras but I can't figure out a way going through Alder's website to order more.

The customer service was excellent, but the security system itself is really annoying. I don't really care for it because every time I touch it, it goes off. The police have come to my house three times while I was trying to set it up. But the customer service helped me figure out how to set it up to where if I move it, it doesn't go off. But for some reason, it reverted back to something. Everything else is great, though. I put up the system by myself and it was simple to do. The only thing that was not making sense was every time I tried to set it up, it told me to do a test. Then every time I did the test, it was calling the police, which was dumb. Also, I don't like how you have to have it plugged up in a wall. But all in all, I live alone and it helps me feel secure at night.

I spoke to somebody a month ago and I got this package with the stuff for windows. They sent me an indoor camera but I wanted an outdoor camera. So it's useless to me. I'm not gonna hook up something I don't want or have no use for.

I ordered the home security system from Alder and it was a little difficult to get it installed. But dealing with the rep was fine.

Alder had the best offer, specifically the price of the equipment and the monthly payment, so I went with them. I'm grateful that I chose them because they are amazing. The only thing I had problems with was trying to set up the camera to their equipment, but I didn't know it was through my phone. But everything else went very well. Everything is very simple to use. I like when the system goes off, it will let you know. It sends you alerts that each and every time that you go in and out your home. It’s running right. Everything is down pat. Everything is orchestrated right. I've been telling people about Alder.

I have the app. I like that I can see my house now that I have working cameras when I'm not home. Alder's sales representative was fine, but I had problems with the company. The first week was good, but the succeeding weeks were horrible. I ended up having to call back because my cameras weren't working. The representative that I spoke to said that he would send me some new cameras and to return the ones that weren't working. It was two outdoor cameras. But he sent me two indoor cameras.

Alder is a real security company. I've spoken with one representative on the information about my appointment and it was good. I just wish that I had known that for our camera to work, we just have to download the Alder app. And it was difficult setting up the account. The only thing I feel could be improved is the app. There are a lot of bugs with the log in system. I've had to reset my account a few times because I would go to log in and it would say something is incorrect, like my ZIP code. Other than that, our experience has been smooth. My alarm went off and they called me after 30 seconds.

My Alder system was easy to install. However, I ordered a motion sensor with it but it never came with the system. I called back and told them about it. But they said I gotta order it now and repay for it. Other than that, I’ll recommend them today.

When I was first moving, the rep asked me if I wanted a security camera. I said yes because I live in a bad side of town vibe and It's just me and my three boys. But I thought that it was coming with more cameras but there was just one. I was also supposed to be given a discount because they were three weeks late in delivering my service but I never got the discount. Other than that, I like that I'm able to look at it on my phone.

The experience with the Alder system has been great. I work in the industry myself, so that was one of the easiest systems I've set up. Last night, we had an issue and the lady spent over an hour with me trying to figure it out. It wasn't resolved. But she's going to talk with a supervisor and they're going to help me on Monday with it. Also, I got locked out of the app when I reupdated my phone. That is another thing they're working on getting fixed for me. When I need it, it's great, but a lot of times I just don't need it. But the user-friendliness is great and I love the fast response time. I don't have to worry about, “Am I gonna be waiting? Am I gonna have to argue with the company they dispatched if it's needed?”

To figure out how to set up the camera would be nice. I have called in to speak to somebody, but Alder Security said that I would need to get a laptop. It has a QR code on it that my phone could not read because the camera is messed up on it. And the only way to set it up is that way. Other than that, I had decent interactions with the reps.

I talked to the rep when I signed up for Windstream, and he explained all the details about the package and all the equipment that Alder would send out. I told him I would talk to my husband, so I did that day. And the next day, the rep called me back when he said he would and signed me up, so he was great all along. Everything has been great, so far.

Somebody cuts the cable line into the house, you got no alarm. I chose Alder because they don't run on Wi-Fi. They run on cell phone towers. The rep was a down to earth guy. He wasn't one of those people who read out of a book. If I asked him a question, he gave me a good honest answer. I liked him, and that's why I bought the alarm. We're still trying to figure the system out. My wife gets up in the morning with a cup of coffee. She likes to open the front door and sets it off. We gotta reset the code. We're still getting to that point. We got windows and door sensors, and the cameras which I could pull up at any time on my phone, no matter where I'm at. I could be driving down the highway in Oregon, 3,000 miles away and I can see my front and back doors from that camera. We like it.

The Alder Security system is great. It took about a couple of minutes to install. The representative I spoke with was nice and she helped me out.

The guy from Alder Security was knowledgeable about everything and everything went smoothly, just as it was supposed to. I installed the system myself and the instructions were very self-explanatory. The system always works and I'm satisfied. I would recommend it to anyone.

The installation was pretty easy but I wished the cord was a little longer so that I could move it around. Other than that, I definitely recommend Alder Security to other people.

The Alder Security rep walked me through the installation. I made the mistake of putting the automatic timer on every night at 9 o'clock so it backfired a couple of times and we were having some cops show up when we wanted to sleep. But beyond that, the security system does its job.

I made a bad decision going with Alder Security. It was just horrible, from day one to the end. It took almost three months to get through because of inadequate information, as far as connecting with the payments or whatever the case may be. Then every time I got a shipment, it was wrong. It's not even up and running right now because I'm not sure how to get it connected.

I feel like Alder Security was a lot better and a lot cheaper than the rest of the companies were. I loved the features in my service package. It’s a really good system to have.

My mother died in December 2020, 10 days shy of her 83rd birthday. We discovered that she had some kind of "security" system with Alder, where they charged her $50 a month for a system that seemed to do no more than tell her when a door was open. We called almost immediately to cancel the service. They refused to discuss anything without my late mother's pass code, which was buried with her. When we finally were in possession of a code that was supposed to allow them to speak with us, they refused to discuss cancellation and transferred us to another department. That department also refused to say anything, other than to say the "request" for cancellation would be "reviewed." Little did we know they had already referred my mother to a debt collector, as a day later we received a letter demanding more than $2400!

I ordered Alder through a DirecTv promotion. The system was for my 84 yr old mom in another state. She was afraid to be home alone during the Covid stay at home directives. I thought someone would install it, but they do install to my surprise. I had to fly three hours from another state but waitress until mom could get her vaccine. I called Alder to ask for an extension on the 30 day trail. They agreed. My mom could not manage the complicated system. I called to return the items but they claim I didn’t get an extension. My mistake for not recording the conversation. DO NOT USE ALDER. DO NOT TRUST THEM! They couldn’t care less-they are thieves. They have hundreds of complaints. I’ve written to DirecTV as well.

Absolutely, under no circumstances do I recommend this company! We signed up for their security system on July 5, 2017. In October 2018, we bought a new home. After moving, our 2 choices with Alder were to re-sign a new 60-month contract or buy out of our contract at almost $3,000. Awesome choices, huh? Once we moved in to our new home, it took them 2 months... Yes, I said 2 MONTHS to send a technician out to install our system. Not only did we have to go buy temporary fire and carbon monoxide alarms, we had to pay our monthly fee even though we weren't receiving their services.

I am a current customer and my wife and I are extremely unsatisfied with the product. Since I have bought into your program I have constantly had to call to get things fixed with regard to the panel. After finally having the product for 3 weeks, I called to cancel my contract. Now, I'm told that because my contract started on the day of me signing the contract as oppose to when I actually received and started the service, which was a week after, I am no longer eligible to opt-out of the program unless I pay $2,769.52 (90%). So, the company wants me to pay for a service that never fully worked (the calls have been recorded at your company as proof) and you all think this is how good customer service is rendered? If I have faulty system and my family feels unsafe how can I continue paying for a service that has failed?

Stuck with a bad contract. Alarm hasn't been activated since Hurricane Harvey. The alert to my email says "low battery" and the alarm isn't hooked up at all. Customer service very poor. Never try to get results over the phone.