Alder Security Reviews

We were looking for a security company to meet our specific needs. Dad is in a wheelchair, We both work. We had paid for another "elderly type security company for a long time. It didn't meet our needs as a family. After a "hair-raising experience of the police" coming through our front door at 1AM in the morning and seeing ambulances and fire trucks out our window because of a faulty alarm system. We decided to find something that more fit our needs. I researched several and chose Alder Security, talked to a rep from the company and they seemed to fit our needs. They were listed in the top recommendations so we felt they were fine.

The company signed me up and sent me equipment. I called in when I received the equipment because the equipment would not work at my house because I have wifi only. They did not cancel my account as requested and to date they have taken $425 out of my account. They state that since the cancellation was after the window (which is a lie) that they will not be refunding me any monies. They waited for the contract to go into effect before acknowledging any of my call ins And then didn't send me a label until November which was 5 months after my initial request. That bought them 4 months to charge my account. Even though they acknowledge I called in and cancelled within 30 days of receipt. DO NOT EVER USE THESE GUYS. They are unethical.

Alder was average in providing Alarm service. It's not a complicated service but the areas of weakness were that they often didn't call for 20-30 minutes after the alarm went off and they didnt have the zones mapped properly to say which sensor had gone off. We lived with both of those situations but the reason for the poor rating is that they are dishonest. I sent written notice cancelling service after 7 years in July and yet 4 months later they are still billing me saying I didnt follow their process. Despite many emails and calls they will not cancel my service.

Can never get thru, they send you to different departments, your questions are never answered to your satisfaction. Trying to cancel services, sent info they requested (their website states "you just need to put your request in writing"), but still won't answer your questions or cancel the service. Customer service is terrible (unless you want to request or add products). Been calling for 3 days straight, each rep tells me something different of why they can't cancel services or sends me to another department. They won't return your phone call and when they do you are sent to a different department! Never doing business with Alder Security again! Worst company ever, and still no resolution to my concerns or questions!

Rarely am I this disappointed in a company. I haven't even been able to use the equipment and they are charging me and offer very poor customer service. I did not give Alder a star because they have not even earned one star yet. Again, was excited but this company does not live up to what they sell you.

I was always told if I didn't have anything good to say don't say anything at all. I wish not to say anything. I wish to look at a new system that can work for me. Do that is what my priority will be.

The sensors work very well and the keypad is intuitive and easy to use. I like that the system sends me text notifications when there is trouble or an alarm and that the monitoring company gets in touch with me quickly, depending on what the issue is. The other day, I accidentally set off the duress alarm. The monitoring company contacted me to prove that it was false and they still dispatched the police. I'm impressed with the system.

Great home security home protection. Download the app so you can view your home. Reliable company. 24 hours monitoring. Panic button to keep on a key chain carbon and fire alarm. Touch screen control pad. Good outside camera angles.

The sales rep was very nice. They had to call my brother because my phone wouldn't let me go to the thing where you sign so they did it on my brother's phone. I got the outdoor and indoor cameras in my package and I can't wait to get the system hooked up. I'm gonna recommend Alder.

Any questions I had were answered right away or if the reps didn't know the answer, they looked it up and got back to me in a timely fashion. We did the installation through the app and it was easy. My wife and I were able to do it and my 13-year-old son was able to successfully do the cameras. We're highly enjoying the Alder security system. Each day, my wife is finding something new that she’d do through the app, to arm and disarm it. We feel a lot more at ease and a lot more settled in now that we have the security. We're also able to get the alerts on our phone every time a vehicle drives by the house.

I was signing up for a new service and Alder Security offered a free trial. We moved into a house instead of an apartment, so we opted to get a security system around our home. The rep from Alder explained the rates, why the system was going to be pretty good, how long I was gonna have it for, et cetera. She seemed very competent. The installation was pretty straightforward and easy. They had a pretty straightforward manual. One thing I thought was that the cameras are kind of stuck to a surface, but I had to drill holes inside of my house, which I was kind of surprised of.

I needed a system that I could watch the front of my store without it blinking out and then asking me if I was still watching. I can lose tons of merchandise by that blinking out if I can't see the front. So I chose to go with Alder Security. My salesperson was wonderful. But it took so long to get everything. When I asked them for a technician to come out because I really didn't understand it, they wouldn't send a technician out. If a new customer requests something like that, they should just go ahead and have their technician come out and go over it with their new customer instead of a lot of headaches. It makes them more reputable. But they just said that I could do it myself.

The support we receive from Alder is great but we have the consistent problem of the system going off without us or anything else triggering it. I reached out last night and they said they fixed it so I'm hoping it'll be fixed now. We only have one indoor camera and I wish that we could have gotten more cameras but I can't figure out a way going through Alder's website to order more.

The customer service was excellent, but the security system itself is really annoying. I don't really care for it because every time I touch it, it goes off. The police have come to my house three times while I was trying to set it up. But the customer service helped me figure out how to set it up to where if I move it, it doesn't go off. But for some reason, it reverted back to something. Everything else is great, though. I put up the system by myself and it was simple to do. The only thing that was not making sense was every time I tried to set it up, it told me to do a test. Then every time I did the test, it was calling the police, which was dumb. Also, I don't like how you have to have it plugged up in a wall. But all in all, I live alone and it helps me feel secure at night.

I spoke to somebody a month ago and I got this package with the stuff for windows. They sent me an indoor camera but I wanted an outdoor camera. So it's useless to me. I'm not gonna hook up something I don't want or have no use for.

I ordered the home security system from Alder and it was a little difficult to get it installed. But dealing with the rep was fine.

Alder had the best offer, specifically the price of the equipment and the monthly payment, so I went with them. I'm grateful that I chose them because they are amazing. The only thing I had problems with was trying to set up the camera to their equipment, but I didn't know it was through my phone. But everything else went very well. Everything is very simple to use. I like when the system goes off, it will let you know. It sends you alerts that each and every time that you go in and out your home. It’s running right. Everything is down pat. Everything is orchestrated right. I've been telling people about Alder.

I have the app. I like that I can see my house now that I have working cameras when I'm not home. Alder's sales representative was fine, but I had problems with the company. The first week was good, but the succeeding weeks were horrible. I ended up having to call back because my cameras weren't working. The representative that I spoke to said that he would send me some new cameras and to return the ones that weren't working. It was two outdoor cameras. But he sent me two indoor cameras.

Alder is a real security company. I've spoken with one representative on the information about my appointment and it was good. I just wish that I had known that for our camera to work, we just have to download the Alder app. And it was difficult setting up the account. The only thing I feel could be improved is the app. There are a lot of bugs with the log in system. I've had to reset my account a few times because I would go to log in and it would say something is incorrect, like my ZIP code. Other than that, our experience has been smooth. My alarm went off and they called me after 30 seconds.

My Alder system was easy to install. However, I ordered a motion sensor with it but it never came with the system. I called back and told them about it. But they said I gotta order it now and repay for it. Other than that, I’ll recommend them today.

When I was first moving, the rep asked me if I wanted a security camera. I said yes because I live in a bad side of town vibe and It's just me and my three boys. But I thought that it was coming with more cameras but there was just one. I was also supposed to be given a discount because they were three weeks late in delivering my service but I never got the discount. Other than that, I like that I'm able to look at it on my phone.

The experience with the Alder system has been great. I work in the industry myself, so that was one of the easiest systems I've set up. Last night, we had an issue and the lady spent over an hour with me trying to figure it out. It wasn't resolved. But she's going to talk with a supervisor and they're going to help me on Monday with it. Also, I got locked out of the app when I reupdated my phone. That is another thing they're working on getting fixed for me. When I need it, it's great, but a lot of times I just don't need it. But the user-friendliness is great and I love the fast response time. I don't have to worry about, “Am I gonna be waiting? Am I gonna have to argue with the company they dispatched if it's needed?”

To figure out how to set up the camera would be nice. I have called in to speak to somebody, but Alder Security said that I would need to get a laptop. It has a QR code on it that my phone could not read because the camera is messed up on it. And the only way to set it up is that way. Other than that, I had decent interactions with the reps.

I talked to the rep when I signed up for Windstream, and he explained all the details about the package and all the equipment that Alder would send out. I told him I would talk to my husband, so I did that day. And the next day, the rep called me back when he said he would and signed me up, so he was great all along. Everything has been great, so far.

Somebody cuts the cable line into the house, you got no alarm. I chose Alder because they don't run on Wi-Fi. They run on cell phone towers. The rep was a down to earth guy. He wasn't one of those people who read out of a book. If I asked him a question, he gave me a good honest answer. I liked him, and that's why I bought the alarm. We're still trying to figure the system out. My wife gets up in the morning with a cup of coffee. She likes to open the front door and sets it off. We gotta reset the code. We're still getting to that point. We got windows and door sensors, and the cameras which I could pull up at any time on my phone, no matter where I'm at. I could be driving down the highway in Oregon, 3,000 miles away and I can see my front and back doors from that camera. We like it.

The Alder Security system is great. It took about a couple of minutes to install. The representative I spoke with was nice and she helped me out.

The guy from Alder Security was knowledgeable about everything and everything went smoothly, just as it was supposed to. I installed the system myself and the instructions were very self-explanatory. The system always works and I'm satisfied. I would recommend it to anyone.

The installation was pretty easy but I wished the cord was a little longer so that I could move it around. Other than that, I definitely recommend Alder Security to other people.

The Alder Security rep walked me through the installation. I made the mistake of putting the automatic timer on every night at 9 o'clock so it backfired a couple of times and we were having some cops show up when we wanted to sleep. But beyond that, the security system does its job.

I made a bad decision going with Alder Security. It was just horrible, from day one to the end. It took almost three months to get through because of inadequate information, as far as connecting with the payments or whatever the case may be. Then every time I got a shipment, it was wrong. It's not even up and running right now because I'm not sure how to get it connected.

I feel like Alder Security was a lot better and a lot cheaper than the rest of the companies were. I loved the features in my service package. It’s a really good system to have.

My mother died in December 2020, 10 days shy of her 83rd birthday. We discovered that she had some kind of "security" system with Alder, where they charged her $50 a month for a system that seemed to do no more than tell her when a door was open. We called almost immediately to cancel the service. They refused to discuss anything without my late mother's pass code, which was buried with her. When we finally were in possession of a code that was supposed to allow them to speak with us, they refused to discuss cancellation and transferred us to another department. That department also refused to say anything, other than to say the "request" for cancellation would be "reviewed." Little did we know they had already referred my mother to a debt collector, as a day later we received a letter demanding more than $2400!

I ordered Alder through a DirecTv promotion. The system was for my 84 yr old mom in another state. She was afraid to be home alone during the Covid stay at home directives. I thought someone would install it, but they do install to my surprise. I had to fly three hours from another state but waitress until mom could get her vaccine. I called Alder to ask for an extension on the 30 day trail. They agreed. My mom could not manage the complicated system. I called to return the items but they claim I didn’t get an extension. My mistake for not recording the conversation. DO NOT USE ALDER. DO NOT TRUST THEM! They couldn’t care less-they are thieves. They have hundreds of complaints. I’ve written to DirecTV as well.

Absolutely, under no circumstances do I recommend this company! We signed up for their security system on July 5, 2017. In October 2018, we bought a new home. After moving, our 2 choices with Alder were to re-sign a new 60-month contract or buy out of our contract at almost $3,000. Awesome choices, huh? Once we moved in to our new home, it took them 2 months... Yes, I said 2 MONTHS to send a technician out to install our system. Not only did we have to go buy temporary fire and carbon monoxide alarms, we had to pay our monthly fee even though we weren't receiving their services.

I am a current customer and my wife and I are extremely unsatisfied with the product. Since I have bought into your program I have constantly had to call to get things fixed with regard to the panel. After finally having the product for 3 weeks, I called to cancel my contract. Now, I'm told that because my contract started on the day of me signing the contract as oppose to when I actually received and started the service, which was a week after, I am no longer eligible to opt-out of the program unless I pay $2,769.52 (90%). So, the company wants me to pay for a service that never fully worked (the calls have been recorded at your company as proof) and you all think this is how good customer service is rendered? If I have faulty system and my family feels unsafe how can I continue paying for a service that has failed?

Stuck with a bad contract. Alarm hasn't been activated since Hurricane Harvey. The alert to my email says "low battery" and the alarm isn't hooked up at all. Customer service very poor. Never try to get results over the phone.