Alder Security Reviews

When I was first moving, the rep asked me if I wanted a security camera. I said yes because I live in a bad side of town vibe and It's just me and my three boys. But I thought that it was coming with more cameras but there was just one. I was also supposed to be given a discount because they were three weeks late in delivering my service but I never got the discount. Other than that, I like that I'm able to look at it on my phone.

The experience with the Alder system has been great. I work in the industry myself, so that was one of the easiest systems I've set up. Last night, we had an issue and the lady spent over an hour with me trying to figure it out. It wasn't resolved. But she's going to talk with a supervisor and they're going to help me on Monday with it. Also, I got locked out of the app when I reupdated my phone. That is another thing they're working on getting fixed for me. When I need it, it's great, but a lot of times I just don't need it. But the user-friendliness is great and I love the fast response time. I don't have to worry about, “Am I gonna be waiting? Am I gonna have to argue with the company they dispatched if it's needed?”

To figure out how to set up the camera would be nice. I have called in to speak to somebody, but Alder Security said that I would need to get a laptop. It has a QR code on it that my phone could not read because the camera is messed up on it. And the only way to set it up is that way. Other than that, I had decent interactions with the reps.

I talked to the rep when I signed up for Windstream, and he explained all the details about the package and all the equipment that Alder would send out. I told him I would talk to my husband, so I did that day. And the next day, the rep called me back when he said he would and signed me up, so he was great all along. Everything has been great, so far.

Somebody cuts the cable line into the house, you got no alarm. I chose Alder because they don't run on Wi-Fi. They run on cell phone towers. The rep was a down to earth guy. He wasn't one of those people who read out of a book. If I asked him a question, he gave me a good honest answer. I liked him, and that's why I bought the alarm. We're still trying to figure the system out. My wife gets up in the morning with a cup of coffee. She likes to open the front door and sets it off. We gotta reset the code. We're still getting to that point. We got windows and door sensors, and the cameras which I could pull up at any time on my phone, no matter where I'm at. I could be driving down the highway in Oregon, 3,000 miles away and I can see my front and back doors from that camera. We like it.

The Alder Security system is great. It took about a couple of minutes to install. The representative I spoke with was nice and she helped me out.

The guy from Alder Security was knowledgeable about everything and everything went smoothly, just as it was supposed to. I installed the system myself and the instructions were very self-explanatory. The system always works and I'm satisfied. I would recommend it to anyone.

The installation was pretty easy but I wished the cord was a little longer so that I could move it around. Other than that, I definitely recommend Alder Security to other people.

The Alder Security rep walked me through the installation. I made the mistake of putting the automatic timer on every night at 9 o'clock so it backfired a couple of times and we were having some cops show up when we wanted to sleep. But beyond that, the security system does its job.

I made a bad decision going with Alder Security. It was just horrible, from day one to the end. It took almost three months to get through because of inadequate information, as far as connecting with the payments or whatever the case may be. Then every time I got a shipment, it was wrong. It's not even up and running right now because I'm not sure how to get it connected.

I feel like Alder Security was a lot better and a lot cheaper than the rest of the companies were. I loved the features in my service package. It’s a really good system to have.

My mother died in December 2020, 10 days shy of her 83rd birthday. We discovered that she had some kind of "security" system with Alder, where they charged her $50 a month for a system that seemed to do no more than tell her when a door was open. We called almost immediately to cancel the service. They refused to discuss anything without my late mother's pass code, which was buried with her. When we finally were in possession of a code that was supposed to allow them to speak with us, they refused to discuss cancellation and transferred us to another department. That department also refused to say anything, other than to say the "request" for cancellation would be "reviewed." Little did we know they had already referred my mother to a debt collector, as a day later we received a letter demanding more than $2400!

I ordered Alder through a DirecTv promotion. The system was for my 84 yr old mom in another state. She was afraid to be home alone during the Covid stay at home directives. I thought someone would install it, but they do install to my surprise. I had to fly three hours from another state but waitress until mom could get her vaccine. I called Alder to ask for an extension on the 30 day trail. They agreed. My mom could not manage the complicated system. I called to return the items but they claim I didn’t get an extension. My mistake for not recording the conversation. DO NOT USE ALDER. DO NOT TRUST THEM! They couldn’t care less-they are thieves. They have hundreds of complaints. I’ve written to DirecTV as well.

Absolutely, under no circumstances do I recommend this company! We signed up for their security system on July 5, 2017. In October 2018, we bought a new home. After moving, our 2 choices with Alder were to re-sign a new 60-month contract or buy out of our contract at almost $3,000. Awesome choices, huh? Once we moved in to our new home, it took them 2 months... Yes, I said 2 MONTHS to send a technician out to install our system. Not only did we have to go buy temporary fire and carbon monoxide alarms, we had to pay our monthly fee even though we weren't receiving their services.

I am a current customer and my wife and I are extremely unsatisfied with the product. Since I have bought into your program I have constantly had to call to get things fixed with regard to the panel. After finally having the product for 3 weeks, I called to cancel my contract. Now, I'm told that because my contract started on the day of me signing the contract as oppose to when I actually received and started the service, which was a week after, I am no longer eligible to opt-out of the program unless I pay $2,769.52 (90%). So, the company wants me to pay for a service that never fully worked (the calls have been recorded at your company as proof) and you all think this is how good customer service is rendered? If I have faulty system and my family feels unsafe how can I continue paying for a service that has failed?

Stuck with a bad contract. Alarm hasn't been activated since Hurricane Harvey. The alert to my email says "low battery" and the alarm isn't hooked up at all. Customer service very poor. Never try to get results over the phone.