Alder Security Reviews

This is the biggest scam of a company! If I could leave zero stars, I could!! This company and its door to door sales team are dishonest! The way they do business is absolutely diabolical! For a company to trick people into signing a contract that they were told was a 1-year contract only to later find out it is 5-years is just wild! If you call customer service to have something fixed they won't you to fix it. Also, they do not answer your call and put you hold for over 20 mins. I do not recommend anyone to get a security system from this company! Save your money and time!

Beware of Alder Security. We signed a 3-year contract in 2020. In 2022 we called and said we would not be renewing the next year because we were building a new home. The representative said that once the contract was up in 2023 that he would move us to a month-by-month service. Today we tried to cancel our contract and were told that it had auto-renewed and that we would have to pay $1200 to end the contract. The representative told us that you can only cancel the contract on 15 days before it is due to end or that it will auto-renew again. You can't call and cancel it 6 months before it ends or even 16 days - only on the 15th day. This company is a scam! You will never be able to get out of the contract with them. We have been on the phone for 3 hours begging to speak to a manager!

I wish I could give ALDER a "0" star because this has been the worst experience I have ever had. I was originally with ADT, and an ALDER rep came to my residence claiming they were better and cheaper than ADT. Even though my ADT system was paid off. I listened and they talked a good game, and I was scammed. So much so I bought into the misleading info and ended up with 4 cameras, CO monitors, and an alarm system. ALDER reps were so eager with the scam they advised they had technicians in the area and could have everything installed that day. Me, being BOOBOO the fool, thinking wow this is a great company. So the contract was signed and the deposit paid and within 15 minutes the techs were at my residence with an installation team. Within 2 hours my cameras was up and running and they had ripped all my ATD systems wiring and system off the walls and windows.

I was on the market for a home camera system, my mom has Alder so I inquired and asked her how does she like her camera system. She said she liked it so I reached out to Alder and inquired the NVR system, spoke to a representative, they was having some type of special signed the contract. They didn't have anybody in my area to install the cameras. This was back in May 2024. Fast forward August 12th 2024. They finally get someone to come out to install my cameras. They sent the technician out here. I stay in a two-story home, he didn't have a ladder to put the cameras up, had to go to Home Depot to rent a ladder. Home Depot didn't have one available so it was the next day Tuesday the technician was able to install some of my cameras. He installed three cameras, said he was going to be back the following morning.

Absolute worst company I have ever dealt with. They told us we were signing a 2 year contract, but I later found out it was a 5 year contract. It was installed for my mother, they wanted $1500 to cancel when she moved. Then sold her a new system while telling her it would void the old contract. Still being charged for the old one which isn’t even being used and they want $1300 to break the contract.

Definitely a scam. They won't give paperwork and tell you one price but take another from your bank. Then no paperwork means you have to jump hoops to contact anyone to cancel. I'm emptying my bank account and direct depositing elsewhere so Alder can no longer get my money and will come get this stupid computer out of my kids play area. That's their equipment to view. Not a panel. Then I'm gonna have to pay my landlord for their holes and damage with installation.

Horrible to get a cancellation. We tried hooking it up ourselves but it wouldn't work because our wifi was way too slow out in the country and we have to use a satellite dish which is $200 a month through Viasat which is the only provider in this location. We got hooked up with Alder through Viasat. Worst mistake ever, they wouldn't cancel or allow me to return within the first 30 days. I've paid $54.99 a month for over a year with no luck getting a cancellation. Customer Service is horrible, you get the runaround and who has time for that. Highly do not recommend. Waste of time and money!

ALDER security system is the biggest SCAM in home security. The customer support is horrible. It's all about selling you on their scam. I have not had a operational system in over a year and they always want me to fix the problem. They are expensive and predatory.

This is the worst scam I've ever encountered. I thought I was getting a basic security system. After I signed a contract they came in and drilled holes in my wall having wires shown hanging out of my light socket. The fire alarm has never worked having to go to Lowe's to purchase other ones. Given all that prior to the end of my contract, they kept giving me the runaround on canceling my service when they finally send me a letter they said my contract just auto renewed, now I'm stuck with them another year or pay a thousand dollar cancelation fee. Scam scam scam.

My mother entered into a contract with Alder in 2008, they charge her $55/mo for equipment and $43/mo for monitoring. In 2015 she was diagnosed with dementia, however Alder contacted her for a free equipment upgrade-which never happened, instead they renewed her for another 5yr contract. I contracted them and my mother verbally authorized me to cancel this renewal. I was told she only had 3 days to cancel. Too bad. At that time I told them that we were giving notice to cancel service at the end of the contract ending in 2022. I finally received a copy of the contract, as my mother wasn't given one, and the signature doesn't even come close to her signature.

Not the best company I work with. They are right at her been having problems with their equipment. Hopefully stuff will get resolved here in a couple weeks, but how you doubt it. All I wanna do is cancel it, but they won’t let me.

Alder is the worst Security System we have ever dealt with. We tried to stop them from taking money out of our account. They said it would cost over $1000.00. We can’t afford it but they don’t care. They are all about money and not the customer.

Do not enter into a contract with this company! They will never let you cancel! If they tell you it is over at a certain time then they will unilaterally renew it and start charging you again! I do not recommend this company!

Do not get Alder. You will get no service unless you want to argue with numerous people on the phone. Then after days and photographs to prove you aren't lying, they will schedule a tech 3 weeks out. As it is, I only have one more week for them to fix the smoke detector connected to their system. Only one more week of listening to it beep every 2 minutes. This is not the first time something like this has happened. I am locked in and cannot afford to buy out of my contract. Do not use this alarm system.

What first appears to be a good thing, quickly becomes a rotten apple. The main issue will be when it becomes time to cancel services. Alder had reached out to me in October of 2023 about renewing my contract and I told them I would like to cancel services. The person I talked to at that time said she could cancel them now and I would just have to pay the remainder of the contract, or could wait until February 2024 when the contract expired. I told her I would rather just pay until February 2024. So I figured, problem solved and issue over.

I REALLY wish I did my research before signing up for this security system. I have NOT had a fully functioning system since I signed up October, 2023. My cancellation request was the SAME month! You will get an unsolicited call from a Salesperson telling about all the benefits, FREE equipment (NOTHING IS FREE) and then once you sign up you will NOT hear back from the sales rep unless it's something positive. My rep ducked me as soon as I explained the issue. I understand that things happen but it's the POOR CUSTOMER SERVICE that is surprising.

Simplistic System with 5 year contract trap with no consumer protections. $49.99 per month for 5 years that increased to $54.99. To Cancel must pay 90% of 60 months, which is about $3,000, will auto renew for another 5 years unless canceled during 60 day window before contact renews. Also, must be done verbally and then written on their official cancellation form. I rarely used my system and eventually kept it unplugged for almost a year and never heard a peep from Alder. I called 4 times to get the official cancellation agreement and let them know verbally. Finally, I am getting close to my 60 day window "hallelujah" and they did not want to accept non-renewal and continue month to month. It took several calls and being passed around, then being offered another contract with an additional camera.

Worse Security System. They are an overseas company, they do not believed in cancelation, expect you pay 90% off your contract even though their cameras doesn't work, app 90% of the time doesn't work, doorbell camera record only 9 sec and there's no cloud even thought they promise there's a cloud. I pay for a tech to fix my cameras which he couldn't, he gave me a new camera and it didn't work. They promise me a "Downtime Credit" till they fix my problems but were still charging me full price for services and my cameras still don't work. They refuse to cancel my account, only if I pay the payout.

Today, I attempted to cancel. The customer service representative asked the reason why I was canceling and I explained that I could not use the security system anymore due to it being out of date. I am unable to update the software. I do not want to pay for something I don't use anymore. He asked me if I ended up going with another company and to identify what company I went with. I declined to answer and requested to cancel. I was on hold for 30 minutes. I finally hung up. I've attempted before to cancel services but unfortunately, the department that handles cancelations was not open the day I called. I can't get a hold of anyone. I've already filed a bad review on BBB and a dispute with my bank. This company SUCKS. DON'T WASTE YOUR TIME or MONEY on this company for a home security system. You're better off going with another home security provider. I wasted over $2,000 over a 3-year $40 monthly term on this stupid piece of junk.

I contacted them in March about my panel having no communication. They said a tech would be out to service it, It’s October and still no tech and no communication so I told them I was no longer interested in Alder and asked what I need to do to end service, she said I’ve been a customer since 2018 but being that a tech came out in January to install a new panel which haven’t worked since February, my contract was renewed.. it’s just hard getting rid of them.. and I’m fed up with paying this bill. I Do not recommend them to anyone when they ask about my alarm system.. Try another one..

In August I was promised a replacement outdoor camera. I also requested a doorbell camera of which I’m paying for but do not have. I call at least twice a month and nothing! I was told last week a tech would call and hand me equipment. Well I called this morning, a tech can come in January!! I don’t think so! Also, in August I was convinced to extend my contract. To say fed up is an understatement.

My equipment failed two months after being installed, and I was already in a five-year contract. The equipment has not worked over the last two years and I’m still getting billed for it and now they have up my monthly fee and will not come out and fix the equipment. This company is a scam.

First off salemman advised we could cancel at any time. But failed to tell us the cost of cancellation. Then when I moved they wanted me to sign a new five year contract and for me to unscrew the equipment and take to the new home. Originally placed a new order in for service and I attempted to cancel within two hours after I read contract. They attempted to keep me in this contract. I ended up speaking to 4 agents and two supervisors. Long story short I am still paying for a system I don't have. Learning experience read every contract every line before making a decision to purchase. I will never deal with Alder again.

Our original equipment didn’t work for an\over a year. My husband got talked into putting in cameras and updating the equipment. The equipment was never installed. However, Alder kept billing us for something we didn’t have. Not only did we not receive the new equipment but the old equipment didn’t work. We had automatic payments being paid by our American Express. Their attorney took care of the account and said we no longer had to make payments. One year later I noticed they started billing our Amex again. Amex took the charges off. Now I’m being harassed again by phone to pay for equipment and a service I am not getting. My husband has since passed away. I will not pay for something I never received.

This company trapped us in a 5 year contract and when it was finally over and we started the cancellation process they made us jump through hoops to cancel. What’s worse is that they’re still charging us 2 months later and REFUSE to give us a refund of our money when we DIDN’T HAVE SERVICE!!! I’ve never been more furious with a company in my life than I am at Alder Security!

This is one of the worst Home Security Systems I’ve ever had. Stay away for them, if they knock on your door play gone. If took them three months to fix my cameras only for them to go back out two months later.

DO not buy from Alder Security. I was given incorrect info when I signed up and told there was no contract involved. However, now that I want to cancel they want to play games. In my opinion this company is technically challenged. Unlike other companies they cannot troubleshoot and reset your system over the phone. When trying to cancel I was transferred several times before one of their CSRs reluctantly stated they would e-mail me a copy so called contract. They don't deserve a star, but I had to give one. I would rather give them a -10 rating. They trap people into their company but then won't let you leave peacefully. This is not a friendly company. Save your money and avoid headaches.

Need an Alarm System for your residence? STAY AWAY FROM ALDER! Worst alarm company ever! Alder has not been able to monitor my alarm for over six months. So if I have a break in or fire while I’m not home nobody is notified, police, fire or me. I have called them on numerous occasions to have a technician come out and reprogram/ fix my system, their answer has been that they have no technicians available in this area but they will have someone out in about a month.

SHOUTOUT WARNING. DO NOT USE ALDER SECURITY!!!! You will NEVER get it cancelled even after the homeowner passed! THEY REFUSE TO CANCEL MAMA'S BILL!!! They continue to bill her even though we have attempted SEVERAL TIMES to stop this. THE WORST COMPANY EVER!!!!

Alder alarms operate as a predatory entity towards the elderly in Cleveland Ohio area. Today, Monday December 19th, 2022. We called attempting to discontinue the service for paid off equipment that has been in place since 2017 for my aunt who died on December 2nd, 2022. - After telling the customer service person (with a difficult to understand Filipino accent) 10 times with our request, we were transferred to another customer service representative with higher authority.