Alder Security

Alder Security

 2.1/5 (41 ratings)
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Alder Security

About Alder Security

Alder Security offers home security systems for those who want basic coverage. It’s also known for its fast response times. The basic package is affordable and offers a nice line of equipment. Alder bills itself as a simple home solution that doesn’t go over the top in terms of the latest and most technologically involved equipment.

    Overall Satisfaction Rating

    • 5 stars
    • 4 stars
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    • 1 stars

    Pros

    • Fast response time
    • Affordable plans
    • Professional and DIY installation

    Cons

    • Difficult cancellation process
    • Pricing not available on website

    Bottom Line

    Alder Security offers affordable basic plans for medical emergencies and break-ins. Its cancellation process might not be the simplest, but we like its quick responses and options for DIY and professional installation.

    What is Alder Security?

    Alder Security is a company that specializes in easy-to-install, high-quality home security systems at low prices. The company emphasizes the plug-and-play design, which makes it simple for homeowners to install on their own with no rewiring or drilling. The company provides 24/7 monitoring based in the U.S. and also offers safety features like smoke and carbon monoxide detectors, flood and freeze sensors and medical alert pendants. It sends instant alerts to your phone.

    How does Alder Security work?

    With Alder, you can opt for either DIY or professional installation. Alder Security also has an app that allows you to control and monitor your system. If needed, Alder can provide a medical alert pendant, a small device that integrates with your Alder system — when pushed, it alerts emergency services for help. If you’re worried about the speed in which help arrives, Alder claims an average response time of 3.4 seconds or less. We should note that some Alder security reviews mention the difficulty of canceling Alder home protection, though.

    How much does Alder Security cost?

    Equipment pricing is not available directly on Alder’s website, but you can fill out a short form online to receive a quote for equipment from Alder Security. For a basic security plan with a control panel, two entry sensors, glass break sensors and a motion sensor for a small home, you can expect to pay about $49 to start service and at least $39.99 per month.

    Alder Security equipment

    An Alder Security system setup is an uncomplicated three-step process. Although it doesn’t supply much extraneous equipment or many home automation options, it does offer security cameras for both indoors and outdoors, as well as Amazon Echo compatibility. If you're looking for something simple, Alder might be the right choice. Equipment offered by Alder Security includes:

    alder security touchscreen panel
    Touch-screen panel
    alder security fire detector
    Fire detector
    alder security key remote
    Key remote
    alder security indoor and outdoor cameras
    Indoor and outdoor cameras
    alder security medical button
    Medical button
    alder security door and window sensors
    Door and window sensors

    Other equipment from Alder includes:

    • Smart door locks
    • Doorbell security cameras
    • Glass break sensor
    • Flood and freeze sensors
    • Medical pendant
    • Medical button
    • Key remote

    Alder Security installation

    Although Alder Security has a professional installation option, it also has a simple DIY option. To set up the system yourself, all you have to do is plug in and program the touch panel, place the sensors in the correct location, put the Alder sign in your lawn and download the Alder Security app. If there are any issues, Alder support is available online or by phone.

    Alder Security FAQ

    Does Alder have security cameras?

    Yes, Alder Security offers both indoor and outdoor cameras.

    Can renters get an Alder security system?

    Yes, Alder’s systems are available for homeowners, renters and commercial properties.

    How do you install Alder security systems?

    Alder offers both professional and DIY installation options. If you choose to install the equipment yourself, you can plug in the equipment and get the system working in minutes.

    Where is Alder Security based?

    Alder Security is based in Orem, Utah, and serves the U.S. exclusively.

    Is Alder Security good?

    Yes. We think Alder Security is a good choice for those who want a basic system — it’s known for its simplicity and response times, and its medical alert pendant is another solid reason to consider the company. Just make sure you’re comfortable with its pricing and equipment, as canceling may be difficult. Alder Security also has a “Verify Rep” feature that lets callers ask to enter a rep’s badge number on the company website to make sure the person really works for Alder.

    Alder Security Reviews

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    Page 1 Reviews 0 - 10
    Rated with 1 star
    Verified Reviewer
    Original review: Dec. 19, 2022

    Alder alarms operate as a predatory entity towards the elderly in Cleveland Ohio area. Today, Monday December 19th, 2022. We called attempting to discontinue the service for paid off equipment that has been in place since 2017 for my aunt who died on December 2nd, 2022. - After telling the customer service person (with a difficult to understand Filipino accent) 10 times with our request, we were transferred to another customer service representative with higher authority.

    - The Second customer representative (with the same difficult to understand accent) kept asking why we wanted to cancel and after telling him 10 times, he finally put us on a 10 minute hold another guy picked up the line. - This 3rd person still would not cancel the account. Instead, he began to embark in several tactics to prevent us from canceling.

    a) He began saying, we have had the service for such a long time why cancel now? We told him, we no longer want the service, as we have for the previous 20+ times. b) He then, said we are overdue an upgrade. He would upgrade the system at a discounted price. We said, "No thank you. Please cancel the account." c) He replied, "Well we tried to contact you to let you know about the upgrade but could not reach you." Our reply, "Please cancel the account. Moving forward, we will not pay for the service." d) He replied, "Well If you work with me, I can work with you." We replied, "I don’t need you to work with us, just cancel the service." e) He replied, "Well, We can talk about the contract you have with us, I can email you a copy and what it means." We replied, "We have been on the line for an hour now attempting to cancel the account of our deceased family member. Do not expect any payment moving forward," and hung up the phone.

    In Summary, It is clear that these tactics are in place to prevent cancellations. Customers who have less patience or do not realize their rights will be held captive by their unsavory tactics. Our Home owners association will be notified of said tactics at our next meeting. God Bless and stay well.

    2 people found this review helpful

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      Rated with 1 star
      Verified Reviewer
      Original review: Dec. 2, 2022

      I purchased the Alder security system a few years ago because a man showed up at my door and talked to me into it through deception. He lied about the price. He lied and told me that the homeowners insurance would drop when they found out that I had their insurance but in fact it actually went up. When I contacted the company about it they actually told me that that was my problem and that I needed to straighten it out with the salesman myself or find somebody else to take over the equipment and get them set up with the service! That is the stupidest thing I have ever heard of! I'm still having that same issue with them. I argued with them for over 6 weeks telling them that that man did not work for me that he was their employee and it was up to them to make sure they have honest employees not me as a consumer. It was ridiculous with tons of phone calls and emails and we finally got it straightened out and I refuse to pay their $50 a month.

      I finally got them to agree to 35 even though I was told it would be 30. When I told them the salesperson had written it on the paperwork he gave me they accused me of writing it in! Right then and there I should have threw their crap in the trash. Now I've had it several years and in 2020 they called me and said, "Do you want to renew your contract" and I said no! I said, "I don't want any contract. I don't know if I'll be living here in 5 more years and if I'll even be alive in 5 more years. Who knows." I said, "I didn't necessarily want to cancel the service but I did not want a contract." So the equipment hasn't been operating for over 2 months. I have set up two appointments to have their technician come and he was a no-call no-show both times! Even though I had emailed their customer service in the meantime and said if he does this to me the second time there would be no additional chance.

      I told them that if he does not show they can come and get their equipment or I will gladly put it in a box and ship it to them. Of course there was no call no show. Now they're trying to tell me, "Oh we're sorry. Just let set it up one more time." What in the world kind of customer service is that? I'm telling you run in the other direction. Now they're trying to tell me that they have it verbally that I agree to another contract which of course I did not. I told them to prove it and they told me I had to get a subpoena in order to get a copy of my conversation with them saying that I agreed to it!!!! They said if I do not that I will have to pay for all the months that I'm not going to complete in the contract! These people are underhanded slime buckets. Do not have any dealings with them.

      3 people found this review helpful
      Rated with 5 stars
      Verified Reviewer
      Original review: Nov. 25, 2022

      Customer service took care of giving me the proper information, without pressuring me to buy. I was given all the options possible to just get what I really needed instead of trying to sell items just to make a profit. I really appreciate that.

      Be the first one to find this review helpful
      Rated with 1 star
      profile pic of the author
      Verified Reviewer
      Original review: Nov. 24, 2022

      Nov 2 2021, they claim I renewed the contract. I did NOT renew, had NO intentions of renewing. I wanted to cancel when contract was up May 2023.. they renewed without my knowledge. They wanted to be sure I wasn't going to cancel and then they would install new control panel.. I had 18 months left on my contract so told them I wouldn't cancel.. BUT I did intend on cancelling the service at the end of my contract... had NO intentions to extend my contract.. I fully intended to go back to ADT that Alder talked me into leaving in 2018... now they say I approved the renewal..

      IMO, the one wanting to put in new panel assumed because I said I wouldn't cancel, meant I wanted to renew.. NO I DID NOT!!! Now to cancel this mess, they are wanting to hit me with about $2600 fee... I am with Brinks and should NOT have to owe more than a year... I need help from someone... I never saw the paperwork for renewal they have.. was NOT approved by me!!!

      2 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Oct. 26, 2022

      I've never written a complaint about a company before, but I've reached my breaking point with Alder. I'm a first time renter and when it came time to set up my electricity, Alder piggybacked their way into my wallet acting like a free trial (Looking back, that was an obvious red flag for a security system). I really only realized how bad of a situation I was in when I was on a call in which I explicitly stated that I didn't want an inspection of my apartment, only to then receive a $50 inspection bill a week later.

      After having obvious buyer's remorse, it took two months of attempted calling and emails (none were ever picked up by a rep), before concluding that it'd be easier to cancel my card than the 5 year subscription that they forced me into. Immediately they sent a letter asking for money where, as it turns out, they didn't even have my personal information correct. I'm not sure how that was messed up, but an extremely bad sign for a company I'm supposed to trust to keep my place secure and only good in the fact that I don't trust this security company with any of my information anymore.

      Be the first one to find this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Oct. 21, 2022

      13 months I have great service. For 3 October of 2021 it's been hell! System stops, techs don't show up or call, on hold with any of their reps always 30 minutes or more. Alder Security is has the worst service in the Universe.

      2 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Sept. 20, 2022

      On 9/15/22 my back door was opened and 1 minute later the alarm activated. I was across the country and pulled up my camera system to make sure kids had turned lights off and heard my alarm sounding. It had been going off for over 4 minutes. I disarmed it from my app and checked cameras. I was not contacted nor was law enforcement. I have made 3 phone calls totaling nearly 2 hours with customer service and tech support. I have been told it's a faulty door sensor, faulty control panel, poor internet connection, and my kids' error in setting the alarm. I never complained about the equipment, my only question to them was why my alarm went off for over 4 minutes and no one was notified. They stated it has to sound for 5-10 minutes before anyone is called. Seriously?!?

      My alarm was activated in the past due and I know for fact that I was called within 2 minutes and law enforcement was called immediately after when I was unable to be reached. Do they realize the amount of damage/harm an intruder can do in 5-10 minutes? This is completely unacceptable. They offered little apology and no resolution to this problem. I used to feel safer with an alarm system but Alder and their lack of concern and blame game has definitely changed my mind.

      4 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Aug. 26, 2022

      My system has not worked for 4 months. I made multiple appointments to have a rep. Come fix it. Nobody showed, no phone call, nothing. Although the last appointment I made was in the morning, got a call in the afternoon to reschedule. Anyway, they kept taking the money out of my account, and said they would credit me for the lost time when it was fixed.

      I got tired of the ** and told them I wanted to terminate my service. They said I needed to pay over 3,000 dollars to get out of it. I refused, because they need to hold up their end of the contract too. I wrote multiple emails and a letter to their legal, compliance, CEO, and customer service. The only response I got was from customer service saying I needed to pay the 3,000 and some dollars. So I put a stop payment on them from my bank, and here I sit almost 5 months later, still no response. Going to send all their equipment to their CEO tomorrow, because they have absolutely no clue how to treat customers.

      8 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Aug. 7, 2022

      My experience with this company is the back up battery does not work and I keep on having breaking in. When the power shut down the system freezes so anyone can shut down the power and come in. They want you to get a small screwdriver for their product. The screwdriver should have came with the product. They knew the screws were small.

      3 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: July 30, 2022

      Update**** 7/30/2022**** One of the wired cameras in my home caught fire and when I called Alder to explain this and tell them I wanted to cancel to go wireless for the safety of my family they told me I had to PAY THEM to get out of the contract although their equipment malfunctioned endangering family. But all they could think about qas MONEY!!!! I AM EXTREMELY DISAPPOINTED that the safety and welfare of my family is less important than them collecting a DOLLAR!!!! They deserve NO RATING AT ALL!!!

      6 people found this review helpful
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      Alder Security Company Information

      Company Name:
      Alder Security
      Website:
      www.alder.com