Alder Security Reviews

When I get another charge I sent them the same form in January of 2026 by regular mail. When I got another charge in February, I called them again and asked what else I needed to do to get the service cancelled. The rep first said, "You never called us back to confirm the cancellation." When I asked why I would have to call after initially calling and then sending both an email and mailing in the cancellation letter. At first, he told me that was what it said on the form, I read him the form line by line and confirmed that DID NOT say that. Then he said since you did not receive anything until the letter the service was still charging me. When I forwarded him the email that was sent back in October of 25, he did not know where to go with that.

Several weeks later, an installation technician arrived to install the system. I refused to allow him access to do the install until I read the agreement. It was indeed for one month, but did also state it would continue month-to-month until cancelled. I called Alder and explained I was refusing the install. Alder assured me that I could allow the install and opt out of the recurrent service by annotating such on the agreement. They were to note my account on their end as well. All were agreed that there would be no need to send in a cancellation notice and that there would be no recurrent charges.

I previously had an Alder home fire and security system. This service was sold to ADT and we still use this. My wife noticed come credit card charges from Alder each month for a while and assumed it was for the service sold to ADT (she was unaware ADT was the new provider). When I discovered I was being charged monthly for the camera system that I paid for in advance, I contacted Alder. I was told that regardless of what I put on the contract or phone conversations, I owed for the service until I sent in a cancellation form as indicated on the contract where I clearly stated I did not agree to these terms.

I was eventually transferred to a "manager" and we landed on me sending in a cancellation form "under protest" stating that I never agreed to any service that required cancellation but was completing their form so that they could stop ongoing charges until any error was corrected. I then cancelled the credit card they were charging having zero trust in anything Alder did or said. I got a collection call when the charge would not process and explained the situation again. I was asked to email them the cancellation form to customerservice@alder.com. I did so on 11/15/2024. On 11/17/2025, I received an email acknowledging receipt of the email and form from a representative named "Lay." She instructed me to be patient as they reviewed the situation.

When I never heard back, I disputed the charges on my credit card explaining that if the bank requested the contract, I never agreed to such charges. After the bank investigated, I was reimbursed for three of the charges (would only go 90-days back). I have received many collection calls since this. I kept saying that my case was being investigated and the call would end. Today, 1/15/2025, the call was firmer and they insisted I pay catching the account op to "TODAY" or be sent to third party collection. I told them the situation but the woman was like a stuck record, politely listening to my words but completely ignoring what I said. She assured me I was never sent nor completed a cancellation form. After much discussion and me getting furious with this person stating I demand to speak to your manager several times, i finally spoke to a "manager."

I told this manager the entire story and gave her the dates of the emails sent and received. She had no record of them so I forwarded my email to them with the attached cancellation letter (cancelling a service I never agreed to) and Lay's response. At my insistence, she pulled up the electronic image of the 1 month contract I signed (actually stating 1 months) and agreed that I had crossed out the recurrent fee language and annotated that I refused those terms and was purchasing outright. She is to get back with me later. I doubt I hear from them until the next collection call.

After this experience, my recommendation to everyone considering Alder... Do Not Do Business With Alder. It is my experience with them that leads me to believe and hold the Opinion that they are deceitful and will do anything to record any word of affirmation so that they can stick you with a contract you do not want.

Spent 3 days on the phone and my husband finally sat there on the phone for hours, waiting on a manager. Finally got one and they stated that we had to pay a cancellation fee and print out a cancellation form and then scan it back into the computer and email them. Months later, after we sent it back, and they're still billing me. Called today and was told because we didn't call them back to confirm the cancellation, so they didn't cancel it. WHY IN GOD'S NAME WOULD I CALL YOU BACK AFTER GOING THROUGH THE TROUBLE OF PRINTING, SIGNING AND SENDING IT. A bunch of no good scam artists this business. DO NOT EVER USE THEM.