About Alder Security
Alder Security offers home security systems for those who want basic coverage. It’s also known for its fast response times. The basic package is affordable and offers a nice line of equipment. Alder bills itself as a simple home solution that doesn’t go over the top in terms of the latest and most technologically involved equipment.
Overall Satisfaction Rating
- 5 stars
- 4 stars
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- Fast response time
- Affordable plans
- Professional and DIY installation
- Difficult cancellation process
- Pricing not available on website
Alder Security offers affordable basic plans for medical emergencies and break-ins. Its cancellation process might not be the simplest, but we like its quick responses and options for DIY and professional installation.
What is Alder Security?
Alder Security is a company that specializes in easy-to-install, high-quality home security systems at low prices. The company emphasizes the plug-and-play design, which makes it simple for homeowners to install on their own with no rewiring or drilling. The company provides 24/7 monitoring based in the U.S. and also offers safety features like smoke and carbon monoxide detectors, flood and freeze sensors and medical alert pendants. It sends instant alerts to your phone.
How does Alder Security work?
With Alder, you can opt for either DIY or professional installation. Alder Security also has an app that allows you to control and monitor your system. If needed, Alder can provide a medical alert pendant, a small device that integrates with your Alder system — when pushed, it alerts emergency services for help. If you’re worried about the speed in which help arrives, Alder claims an average response time of 3.4 seconds or less. We should note that some Alder security reviews mention the difficulty of canceling Alder home protection, though.
How much does Alder Security cost?
Equipment pricing is not available directly on Alder’s website, but you can fill out a short form online to receive a quote for equipment from Alder Security. For a basic security plan with a control panel, two entry sensors, glass break sensors and a motion sensor for a small home, you can expect to pay about $49 to start service and at least $39.99 per month.
Alder Security equipment
An Alder Security system setup is an uncomplicated three-step process. Although it doesn’t supply much extraneous equipment or many home automation options, it does offer security cameras for both indoors and outdoors, as well as Amazon Echo compatibility. If you're looking for something simple, Alder might be the right choice. Equipment offered by Alder Security includes:
Indoor and outdoor cameras
Door and window sensors
Other equipment from Alder includes:
- Smart door locks
- Doorbell security cameras
- Glass break sensor
- Flood and freeze sensors
- Medical pendant
- Medical button
- Key remote
Alder Security installation
Although Alder Security has a professional installation option, it also has a simple DIY option. To set up the system yourself, all you have to do is plug in and program the touch panel, place the sensors in the correct location, put the Alder sign in your lawn and download the Alder Security app. If there are any issues, Alder support is available online or by phone.
Alder Security FAQ
- Does Alder have security cameras?
- Yes, Alder Security offers both indoor and outdoor cameras.
- Can renters get an Alder security system?
- Yes, Alder’s systems are available for homeowners, renters and commercial properties.
- How do you install Alder security systems?
- Alder offers both professional and DIY installation options. If you choose to install the equipment yourself, you can plug in the equipment and get the system working in minutes.
- Where is Alder Security based?
- Alder Security is based in Orem, Utah, and serves the U.S. exclusively.
Is Alder Security good?
Yes. We think Alder Security is a good choice for those who want a basic system — it’s known for its simplicity and response times, and its medical alert pendant is another solid reason to consider the company. Just make sure you’re comfortable with its pricing and equipment, as canceling may be difficult. Alder Security also has a “Verify Rep” feature that lets callers ask to enter a rep’s badge number on the company website to make sure the person really works for Alder.
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Any questions I had were answered right away or if the reps didn't know the answer, they looked it up and got back to me in a timely fashion. We did the installation through the app and it was easy. My wife and I were able to do it and my 13-year-old son was able to successfully do the cameras. We're highly enjoying the Alder security system. Each day, my wife is finding something new that she’d do through the app, to arm and disarm it. We feel a lot more at ease and a lot more settled in now that we have the security. We're also able to get the alerts on our phone every time a vehicle drives by the house.
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I needed a system that I could watch the front of my store without it blinking out and then asking me if I was still watching. I can lose tons of merchandise by that blinking out if I can't see the front. So I chose to go with Alder Security. My salesperson was wonderful. But it took so long to get everything. When I asked them for a technician to come out because I really didn't understand it, they wouldn't send a technician out. If a new customer requests something like that, they should just go ahead and have their technician come out and go over it with their new customer instead of a lot of headaches. It makes them more reputable. But they just said that I could do it myself.
I ended up calling the 1-800 number for technical support. A couple of other gentlemen were very nice, patient and walked me through it. It may take a couple of tries to get the system together but other than that, it's fine. It's a good system and I like it. You can actually see everything that goes on and it doesn't blink out.
The customer service was excellent, but the security system itself is really annoying. I don't really care for it because every time I touch it, it goes off. The police have come to my house three times while I was trying to set it up. But the customer service helped me figure out how to set it up to where if I move it, it doesn't go off. But for some reason, it reverted back to something. Everything else is great, though. I put up the system by myself and it was simple to do. The only thing that was not making sense was every time I tried to set it up, it told me to do a test. Then every time I did the test, it was calling the police, which was dumb. Also, I don't like how you have to have it plugged up in a wall. But all in all, I live alone and it helps me feel secure at night.
The experience with the Alder system has been great. I work in the industry myself, so that was one of the easiest systems I've set up. Last night, we had an issue and the lady spent over an hour with me trying to figure it out. It wasn't resolved. But she's going to talk with a supervisor and they're going to help me on Monday with it. Also, I got locked out of the app when I reupdated my phone. That is another thing they're working on getting fixed for me. When I need it, it's great, but a lot of times I just don't need it. But the user-friendliness is great and I love the fast response time. I don't have to worry about, “Am I gonna be waiting? Am I gonna have to argue with the company they dispatched if it's needed?”
Somebody cuts the cable line into the house, you got no alarm. I chose Alder because they don't run on Wi-Fi. They run on cell phone towers. The rep was a down to earth guy. He wasn't one of those people who read out of a book. If I asked him a question, he gave me a good honest answer. I liked him, and that's why I bought the alarm. We're still trying to figure the system out. My wife gets up in the morning with a cup of coffee. She likes to open the front door and sets it off. We gotta reset the code. We're still getting to that point. We got windows and door sensors, and the cameras which I could pull up at any time on my phone, no matter where I'm at. I could be driving down the highway in Oregon, 3,000 miles away and I can see my front and back doors from that camera. We like it.
The company signed me up and sent me equipment. I called in when I received the equipment because the equipment would not work at my house because I have wifi only. They did not cancel my account as requested and to date they have taken $425 out of my account. They state that since the cancellation was after the window (which is a lie) that they will not be refunding me any monies. They waited for the contract to go into effect before acknowledging any of my call ins And then didn't send me a label until November which was 5 months after my initial request. That bought them 4 months to charge my account. Even though they acknowledge I called in and cancelled within 30 days of receipt. DO NOT EVER USE THESE GUYS. They are unethical.
Alder was average in providing Alarm service. It's not a complicated service but the areas of weakness were that they often didn't call for 20-30 minutes after the alarm went off and they didnt have the zones mapped properly to say which sensor had gone off. We lived with both of those situations but the reason for the poor rating is that they are dishonest. I sent written notice cancelling service after 7 years in July and yet 4 months later they are still billing me saying I didnt follow their process. Despite many emails and calls they will not cancel my service.
Can never get thru, they send you to different departments, your questions are never answered to your satisfaction. Trying to cancel services, sent info they requested (their website states "you just need to put your request in writing"), but still won't answer your questions or cancel the service. Customer service is terrible (unless you want to request or add products). Been calling for 3 days straight, each rep tells me something different of why they can't cancel services or sends me to another department. They won't return your phone call and when they do you are sent to a different department! Never doing business with Alder Security again! Worst company ever, and still no resolution to my concerns or questions!
Rarely am I this disappointed in a company. I haven't even been able to use the equipment and they are charging me and offer very poor customer service. I did not give Alder a star because they have not even earned one star yet. Again, was excited but this company does not live up to what they sell you.
I was always told if I didn't have anything good to say don't say anything at all. I wish not to say anything. I wish to look at a new system that can work for me. Do that is what my priority will be.
Alder Security Company Information
- Company Name:
- Alder Security