ADT Reviews

We have been very pleased with our association with ADT and have been using their services for many years. They respond to our needs quickly and in a very understanding and professional manner. We highly recommend them to our family, neighbors and friends.

We have ADT's standard plan and it is great. It was attached to our house when we bought and we kept the same features. Their service is good and I've had no problems with them. I would recommend them to a friend.

We have been with ADT over 18 years and have always been served immediately when we needed attention to an alarm and it is especially important to know that we have extra care as USAA members. We have experienced nothing that would warrant system replacement which has saved us money.

I received a call that my house alarm had gone off. The gentleman was professional. He expressed concern for my safety and offered to call the police. Great, fast response as always. That is why I have been with you all since 1994. Thanks for being there.

Appreciate salesman Ken ** helping us decide what needed to be done to our old system without spending a fortune. Even more appreciate install technician Miguel ** for his patience and efficiency. Just a reminder to him that we need a receipt for the cellular device and all tax. In addition we received a BIG bill from ADT with charges not understandable and we will call soon to dispute after longtime customers starting with Brinks since 1992. That's 25 years.

I requested a service tech repair a faulty sensor. Walter ** arrived within the allotted time, and was very kind and professional. I had been unable to open the sensor to replace the battery and he too could not open without splintering the plastic case. He was very kind and professional. He is a great asset to your company!

We have been very pleased with our service from ADT; they are responsive, affordable and friendly. We would recommend them to anyone who was looking for such a security system. They have always been courteous when we have had a question. Thanks for being there.

I got some information about ADT from USAA, my insurance company. They may have had some sort of connection. I had all the windows wired and got the intrusion detection and the pads on the front door and garage door. There's also a motion sensor in the house. The sales reps were courteous. I dealt with them for the initial installation, then I called them about the warning I got on the battery going dead and they told me what to do to fix that.

Our system has worked great and we have never given us trouble and when I have called for support it was simple and effective and worked. You have a great support staff and their level of competence is exceptional. Thanks.

We have been with ADT for years, and received very good service. The personnel are knowledgeable and polite. Our questions are always answered in that call. Would not change agencies. They give us accurate information to make the correct decisions with our service.

Very smart and friendly - fixed my alarm - works out great. It turns out that the alarm fixed itself over 24 hours but the serviceman was very helpful and explained all. There were things I did not know about my alarm that he explained and now I feel even more safe in my home due to his incredible info and friendliness explaining thoroughly the problem - He said it was maybe a bad storm that punched it out on a temp basis and restored itself.

I am satisfied so far with the service. I only wish that we had been given two key chain remotes. I have had no major problems with the system itself, the only problem that I remember is not remembering my password.

I got an appointment in a reasonable amount of time. The serviceman was courteous and knowledgeable. He diagnosed and fixed the problem quickly. I'm satisfied with ADT service and would recommend to friends and family. It's easy to get technical help online, too.

For the most part, we love our ADT Pulse system. We do, at times, have problems with the keypad. The buttons don't always press when you push them, and when we come in sometimes, the alarm doesn't chime. We assume we forgot to set it, and a minute later, the siren goes off. Loud. Sometimes we key in to arm it and it doesn't arm right away. Sometimes I can't get video feed in the app. If it comes unplugged, you get no warning until the battery is dead and the alarm goes off and ADT calls or the police come by. If you decide later you want more cameras, it's pretty much a no-go on getting a reasonable price for installation.

No one came to finish putting security on the windows? Date was set up for last week Fri. afternoon sometime. Maybe it was for this Fri. Must of been extremely busy. Doors are secured. No problems. Very satisfied. I'm sure they're still going to come. They said they will call when they come. Other than that very satisfied. Please call me if I need to reschedule. Thank you.

We appreciate having the peace of mind provided by knowing that ADT is on duty every day and night around the clock, 24/7! Response to inadvertent triggering of the alarm system and the prompt attention to detail when upgrades are required or some system malfunction occurs has always been consistent with our expectations.

The alarm was going off with door closed. The technician arrived shortly after the first 4 hour window. He changed 2 sensors. The alarm has not given a false alarm anymore. Thank you so much for fast, efficient, and professional service. I will remain a loyal customer. Thanks again.

I had originally called ADT to get a replacement key fob. While on the phone, I was told I could get an updated system at no additional cost to my monthly plan. That was great. The technician showed up on the scheduled date, on time, and installed the new system. It was quick and painless. He showed me the highlights of the new system and provided the written instruction guide. Everything was professional and done well. Thank you.

I have had ADT for many years and have never had a problem. When I had questions they were answered promptly and clearly. The couple times we activated the alarm by accident the response was immediate. Very happy with ADT.

Occasionally I forget that I put my alarm on and make it go off. I'm always amazed by the quick response. It really makes me feel safe. And they're always very courteous and professional even though I'm the one that messed up. I really appreciate ADT and the price is so reasonable.

I have been very happy with my ADT service. I live in a rural area and I feel so much more secure with ADT. We had a bad dust storm the other day that set off our fire alarm, and ADT called immediately to make sure that everything was alright. I don't think that I could get by without ADT anymore. It's here to stay.

Customer service & service personnel were very polite and courteous, my problem was resolved in less than 24 hrs. Excellent service... Keep up the good work. My ADT gives me peace of mind for the security of my home and family when I am away. I would recommend this service to my friends and family without any hesitation.

ADT is always there, and anytime my alarm is triggered, their response is very swift. Their employees are very courteous and professional. I have been a customer of ADT for many years now, and have no intention of ever leaving. I wholeheartedly recommended ADT to anyone considering having a monitored alarm system. Also, the technicians that have come out when my system needed repairs were great!!!

I am very pleased with ADT. They are professional and easy to deal with. Their app works good and is easy to use. I have had no problems and used them when I lived in NY also. I am sure you can find cheaper alternatives, but you get what you pay for.

We had 2 different appointments for an installer to come out and give us a price and install a new system to our home. Took off work both times. The secondary company that ADT contract with is SafestreetsUSA. The 1st appointment we took off work and he was a no show, second we took off work (june-30-17 between 4-6pm) called us at 5:30pm and said he was double booked and what did we want? Told him Claudy **. And said they would call us again to set up another time. We felt he just did not want to come out. Never got an email or call back from SafestreetsUSA. We wanted to add on to our existing account. Which we only had for a few months. And if this is how ADT runs we will not renew our contract with them. Terrible customer service. When you call ADT they say it's the secondary company, well your name is on the bill.

The representative who assisted me was very thorough, professional, and patient. She gave me step-by-step instructions, explained, and answered my questions. She treated me like I was her only client. I cannot recall experiencing this level of sincerity and professionalism from a rep within the past six months. Regretfully, I did not record her name.

As a new member to ADT, I am happy with my decision choosing ADT as my protection at my home. As a single parent, I am now feeling completely safe at home with my daughter. The new key remote is also a great convenience especially if I am running in or out of my home. I hope to continue with ADT for the GREAT services offered for my home security. Thank you for the technical support team!

I monthly check on your service. One person tells me I will not have service for so many days due to cell tower problems. I call after the recommended time for service and am told by your operator that my device was not canceled. I have not only outside service but also a cordless cell service inside. When it comes to receiving credit for down time all of sudden I did not have down time. So who is correct?

I know we can always count on ADT for the best security for our home. They are the most reliable around. The salespeople were very thorough and informative and gave us the best system for our needs. They seem to always be on top of things... I would highly recommend them.

We are very satisfied with the equipment and how it functions. It has operated flawlessly since we got it about 6 years ago or so and we are pleased with the results. We had a false alarm twice during that period, but it was due to our error and not the equipment or service. Thanks.

We have never had to use ADT services and we've had ADT for many years. This is simply because we've never had an emergency that was serious enough that we had to have outside help. However, we have inadvertently activated our alarms several times. The quick response from a PERSON is so reassuring. I can't find the words to adequately express my appreciation of this.

ADT is the best security system. I have been a client of theirs for almost twenty years. I have always received excellent service from them. When I have had a problem, they have been great helping me solve it. I do not usually have to wait very long to get someone to come to my house if I have a problem.

I've had, what is now, ADT for well over twenty-five years. I've been satisfied with the service over 98% of the time. The problems will be easier to text than everything that is excellent. My main concern is having to go through the automated phone system to be able to talk to a live person. Once conversing, all the employees are courteous and extremely knowledgeable. Appointments are promptly set and the techs call when they are on the way and even clean up if they drill or anything else that causes a mess. Basically they leave the "area" as good as, or better, than it was when they started. My second concern was when I sold my house and moved into my "family home". Both homes had ADT. The home I sold had a smoke detector. The family home did not.

Installed all new sensors in master bedroom. One of the sensors installed is black instead of white. After your employee left the other white one that was to be installed was found in the sink. Request installation of the one remaining white. Employee very friendly and represents your company in a positive manner. Request the one that is black that was installed, be changed to white, Thank you for your very prompt service.

I've had ADT for 2 years now and I plan to keep them. ADT tops the list for security. Whenever I've contacted customer service nothing but courteous and professional. I'm notified of any changes or updates. And the last service call I had the technician was really cool.

Customer service person on the line was very good and helpful. She knew what she was doing and very confident. We were able to solve the issue. I feel always safe when I turn my alarm on knowing ADT is right there when God forbids an intrusion take place. Gives me and my family peace of mind.

I really like my service that I am getting from ADT, as a new customer I have been very pleased. I really like the pulse. It is easier use, it let me see what is going on most of all the price is great. The only thing I wish that I had another alarm key for when I go on. I can give my keys to my neighbor whom will be watching my home. Great alarm company ever.

We have had a very good experience and find the service to be consistent and affordable. My experience with support and the technicians that have come to the house have been articulate, on time and pleasant to work with. We have never had any issues with our service.

I have had ADT (and previous companies that became ADT) since 2001, and have referred one home and one business customer. I feel that low usage of services should result in reduced monthly rates. Would you please address this situation? Thank you very much!

I have two accounts with ADT and both have been the best security system that I know of! All has worked well except the ALARM in LV was removed by an ADT technician and after I notified ADT that I could not hear the alarm, I had to pay ADT to install another alarm!

Have had ADT security service in our homes for many years and am ALWAYS happy with rapid alarm notifications, excellent service men, professional staff and inherent feelings of comfort and safety. Highly recommend their service and so glad to be a customer.

On time, polite, neat, and very professional! If he were my employee I would give him a raise. He explained and demonstrated the equipment very well, so when he left, we felt confident we knew all we needed to know to protect our home.

I have had ADT for appx 5 years now. The monitoring service excellent. The reps are polite and professional, they always contact me in very short time periods, when I have an alarm. Very helpful on advice and website instructions on batteries etc. is great. Would recommend.

I received excellent customer service from the time I called to schedule an appointment until the installation was complete. Very happy. It was a little pricier than I expected but you get what you pay for. I feel safe and secure in my home now. I've had the system for a little over a month and it's been working as advertised.

We had just returned from a vacation, when my husband was left alone in our home. He decided to go for a ride in his Mustang "to charge the battery". After setting the ADT alarm system, he backed his Mustang out of the garage and drove off. Evidently, he took too much time and the alarm did its job. He said he wasn't across town when his cellphone started ringing. He pulled over but missed the call. After driving for another half mile, his phone rang again. It was his friend who is our backup contact when we can't be reached. He informed my husband of the alarm notification and the police being informed, so the Mustang got to do a short gallop home to meet with the police and reset the alarm. We were quite happy with the outcome of my husband's "little test of the system" and recommend ADT to everyone who asks about a home security system.

I have been very pleased with ADT. I had called them out of necessity because of some less than law-abiding neighbors. The sales person listened to my situation and got me quickly fixed up with cameras and a security system. The installers were also very efficient, professional, and helpful. I'd recommend ADT in a heartbeat. Very pleased with the sales, installation, and monitoring. Price of the cameras was a bit high compared to the ones you get at Wal-Mart, but the quality is exceptional. The police officer who viewed some footage from one of the cameras was blown away. He said he wished every business in the city would have those installed.

We have been with ADT for almost 20 years, we never had a problem with the system or the monitoring. When the alarm goes off they promptly call back to check if everything is ok. The monthly fee we pay for our safety is incomparable and very much so reasonable.

We have been a customer of ADT's since May of 1999. Overall it has been a truly great experience. We have found the ADT company to be a very reliable company. In today's world with all the hatred exhibited in it becomes a necessity to have some sort of security system in one's home. By my estimation ADT is the best available.

I recently had trouble with my system giving constant trouble signals so I called ADT and then sent a technician out. He came early and gave me a call to let me know that he would be to my house shortly. He not only fixed the problem but he also check the whole system for defects. I was impressed by his knowledge and professionalism. He also found a weak link in the system that I had and suggested a motion detector in a room that was not projected instead of window units to cut down on the price. He was genuinely concern about his customer. Thank you ADT for sending the right technician.

Our security alarms was running low on battery. We called and ADT responded in a very prompt time. They upgraded our alarms that needed new batteries and replace a remote alarm that was low on battery also. Very good job. Happy with the service.

I've been using ADT for a couple of years now and really like the Pulse app to check the cameras. It also alerts me if the alarm has been set off. I added the ring doorbell to the system and now I can see who has been to the door or look out for packages. I recommend ADT if someone is considering an alarm company.

Quite by accident I have set off the alarm from time to time. ADT is always quick to call me to make sure things are OK. Of course, they ask for my secret word and all is well. I just know that if things were not an accident but needed immediately attention by the police they would take care of it. That is all you can ask for.

Rapidly responded to false alarms we set off on a number of occasions. Always answers our questions and quickly responds to any and all concerns. When our backup battery went dead we contacted them and they helped us get a replacement in a few hours and offered to send a tech to change it but it was easy for us to change with their guidance.

Beeping of alarm with power outage - The girl I talked was knowledgeable about the fact that the battery was low but as soon as the power went back on it would recharge. The power went back on and it did recharge. She was very helpful. I kept asking her if she was sure that it would recharge and she said for sure. I appreciated her helpfulness.

The price has gone up to an almost unavailable rate. I am on Social Security and have had to cut costs somewhere else in the budget to afford ADT. Received a discount in the past and would have appreciated the same this time.

Malfunctioning CO2 detector - I had to call numerous times and got different information. They didn't tell me my alarm would keep going off once I had to remove the sensor from the ceiling. If I had known, I would have had them make a same day appointment instead of days later.

I have been a satisfied customer since 1999. However the new Pulse app NEVER works and I have to go back to using my remote I used before I had the old ADT app. The old app worked just fine as far as arming my system from my iPhone. I would even settle for having the old ADT app back and tried to re-download it on my phone but it is no longer available. Very dissatisfied and thinking of changing my alarm company.

Installer was thorough, accurate, and helpful when explaining the system. System works great and is easy to understand. That is very helpful when your customer is 75! Very happy and have had no problems. Installer was on time, and explained the use of the system in detail.

Over the years, I have used several home security monitoring companies. While the others were OK, ADT has been the most timely and consistent in their responses. We have had actual burglaries and false alarms and in each case ADT's response was exactly like I would have hoped that it would be. We are very satisfied customers of ADT.

We've subscribed to this service for 2 months and still have never received the yard sign. I've called the local installer and never received a reply. I've called the company office, was promised it would be taken care of, and yet I'm still without my sign. Otherwise, the system installed works fine, except I still can't figure out why the device tells me to depart and starts a countdown when I've just activated the alarm/stay function.

I have returned to ADT as a customer because I appreciated the service I received previously. They have a quick response time, very professional, and care about you and your property. The price is very reasonable for the services they provide. Thank you ADT for making us feel secure.

An ADT representative called regarding our smoke alarm going off at our home in Beaverton. She was very polite and took down the new information I gave her. I feel that my home is well protected having ADT!! We have had ADT for many, many years and now have it at our vacation home. We wouldn't go with any other company but ADT.

I am very pleased with the phone representatives, Ashley, Laverne and Dustin they were so very patient with me... Also the service technicians were very polite, I felt comfortable while they were in my home... I would recommend ADT to my family and friends. Thank you!!

I received a low battery on one of my sensors. I called & received 10 batteries, which took 8 days to receive by mail. I had to call ADT repeatedly due to not being able to set alarm. The direction book did not have directions for my sensor cover, so a tech had to come out. He was very nice replaced all batteries. I like ADT service, but feel this issue could have been solved in a more timely manner.

The ADT system I use does every thing I need (it does not have all the bells and whistles). It is so easy to use that a kid could arm the system. I have tripped the system a few times and had an officer show up so I know it works. Thanks ADT.

Thank you for making it relatively simple to monitor whether my system and your help center are properly communicating with each other. Thank also for always being there if needed. We have not had any issues or concern in our neighborhood, but we feel comfortable knowing you are always available if needed. Thank you again.

The first six months of service was a bit crazy since one sensor after another failed and had to be replaced. During that period. One false alarm. During the past two years only one issue with the system cell phone needing replacement. I like the internet access and ease of use. Should have purchased sooner.

Great service given and answered all our questions regarding Alarm service and provided us with excellent service. Prompt and helpful to all our needs. Highly recommended to all customers in need of Alarm system for their home. Feel very safe with them.

I am so glad to have ADT. We've had a lot of rain and the power went out. I have an alarm on my sump pump. ADT alerted me that the sump pump was full. They call the house to make sure I was OK. I told them that the electricity was out and I did not have a backup battery powered system to help me eliminate the water from the sump pump. So I was in the basement hand bailing the sump pump for three hours. ADT is the best service anyone could ever want. They asked if they should discontinue the alert which was going off every 45 minutes as the sump pump was filling up. I told them I didn't want them to discontinue the alert as I didn't know when the electricity would come back on and if I fell asleep in between bailing out the sump pump I was glad to have that alert come in from ADT. I don't know what I'd do without them.

It takes too long for you to cash a check that my bank distribute to you. For example I gave the bank authority on Jul. 3, bank distributed on 7 in the amount of $2.18, on this date Jul. 13, it still has not been deducted from my account. This is not the way to go in 2017.

As a new member when I have a question I have always tried to use the HELP Center. I enter my question and have NEVER found the answer I am looking for. I end up Googling the question. Sometimes Google takes me back to MyADT but to the actual area to find the answer. Sometimes it directs me to YouTube. I was not here when the system was installed, so maybe some of my questions were answered at that time. The system is fine. The website Help Center needs work. The first time I wanted to test the system I didn't do it correctly so I did not hear the alarm. When I asked if I should hear the alarm in the Help Center it only gave me options about changing batteries. We were NOT advised that we would need to register our system with our city...we found that out by accident. That information should be shared with customers. The salespeople should KNOW their own area.

Thanks for outstanding service and performance for five years. Kept me and family safe, as well as solved any problem with my understanding of the unit installed. I am moving now and will consider new service at that home. Thanks again ADT.

Had an occasion with my alarm sounding, could not remember code, and it took me a few minutes to get the remote. The agent was available on phone until the alarm issue was resolved. The agent handled the issue in a professional manner.

The alarm went off a couple of times in the last three months and we got a call immediately to both my wife and I on our cell phones, and was able to go home to take care of it. Response with ADT is fantastic. Great job ADT.

Starting out we were very pleased. Until we realized that one of the men setting up the alarm system had stolen from us. After calling multiple times to file a complaint, they said they would make a report and take care of it. A month later nothing had happened then they told us we had to make a police report before they would do something. So, we paid $100 for them to come put a system in our house to keep men like them out. How ironic!

The system always works perfectly. As an older woman who lives alone I feel much more secure. I love that my smoke and carbon monoxide detectors are connected to my system. The one time the smoke alarm went, off the fire department arrived before I figured out the problem. I also like the door open announcement.

I have enjoyed the ADT system in my house. Works perfectly. I feel safe. The cost seems reasonable. Hope the system continues working as it does now. I certainly will recommend ADT to my friends. Keep up the good service.

So far I have no issues with ADT. They are a reliable and professional company catering to the customer's needs. Would not hesitate to refer ADT to anyone needing security. They are cooperative in all aspects of anything the customer needs or has a question to.

I left out of my home and put on my alarm, then I realized I forgot something. I went back in the my home thinking I could beat the alarm before it went off, but I didn't. I received a call from ADT to make sure all was good.

I really like the new app. Easy to use, turn off/on alarm. Had ADT for about 5 yrs, works great. Like the remotes, which is really, easy access. The customer service has been good. I set off my alarm by accident, and ADT follow was in a timely manner.

I could not set my home alarm. I replaced the battery and it still would not work. Giovanni the serviceman checked everything and found the problem. Working like a charm. I do feel very safe with this service. Thank you.

The Pulse apps continue to crash on either the iPhone or iPad. The major problem is a valid ID & PW are not accepted. Just a glitch I'm sure. Otherwise ADT is a pretty good system. I talked to an ADT representative on the phone and the fix was only momentary.

I am a 78-year-old widow, who felt very uneasy at night when my husband first died 5 years ago. I immediately signed up with ADT, and I have slept comfortably safe ever since! It also feels great to come home from shopping or a weekend outing and know that no stranger has entered my home while I was away.

Very clean and thorough installer. He was on time and did an excellent job of installing new controller. We also had new doors that were alarmed for us. Showed us how the new controller worked also. CS person was very thorough and gave us an option to upgrade which we did.

We have had BRINKS/ADT for 25 plus years. We have had only a few minor problems, which they took care of the day we called or the next day. Never had a bad service person. They are quick to call if the alarm goes off. We are very pleased with them and HIGHLY recommend them.

I am pleased with the pricing of the security system and with the customer service. We have been with ADT for over 20 years and have never had a problem. Even during the stormy season, ADT helps get our system back immediately. I will definitely recommend ADT to anyone.

I have called twice and spoken with very nice people about the problem signing in to ADT Pulse from my smart phone. I am still getting emails that my account is locked. There are times that I cannot log in and other times that I can. I hope you can help me. I have been a very satisfied customer for more than fifteen years until now.

Alarm going off without provocation. It took 3 false alarms, two in the middle of the night, and buying a new battery only to find out that the sensor was bad. After that, the service was excellent. The technician was prompt and very professional. That is greatly appreciated.

Well the system seems to work good. Salesman did his job and was nice. Installer was great. Install went easy and clean and fast. But the cameras are crap. So bad they're a waste and I think I'm going to remove them and have real cameras installed. It's amazing that ADT the leader of home security can get this right. BAD CAMERAS.

I've been an ADT customer for over 14 years and I have never received the attention and patience from a representative as I received from Mr. Steve **. He took the time to explain everything and made sure I understood the service I would be receiving.

Installation and set-up was 5-star. Been with ADT for over 15 years and am happy with upgrade to Pulse. The pulse app however was better before the latest upgrade. Unable to use either passcode or thumbprint to log in on iPhone7. Very inconvenient. Sent 2 emails that remain unanswered.

We recently were awakened by the alarm going off and an error code on our display stated I needed to check my connection (your company should have the exact details as I was on the phone three times about it). We received no phone call from ADT, and spent the first night resetting the alarm. This occurred again, and I decided to call (approximately 1:00 AM) and was told there appeared to be an outage, and that ADT had a cell tower that was down. There was no backup plan to reroute my service through another tower and we spent about two days where we could not set our alarm. It continued to sound off constantly with little relief until I was able to get information on at least turning the volume down.

While I love the features of ADT Pulse, it has been down 4 times in the month of service. I have been unable to set the alarm when my daughter leaves the house as she always forgets to set it. It is down again today, two days in a row.

My contract was due to expire, so I called to find out date. Agent I spoke with asked why I did not renew. Stated that because monthly fee had been raised 20% I chose not to. She was not pushy but asked what I liked about service before. Told her Fire Alarm, and cell phone notification. She provided me with a less expensive monthly rate for continuing contract for next 3 years. I appreciate her not being pushy, just informative.

ADT is always prompt and thorough in responding to alarm incidents. When there are incidents caused by my oversights such as setting the alarm on cleaning service day, they respond quickly and ask all the right questions to clear the alarm.

Very good service and bests customer support. We had issues with the system and called the support team and they have resolved so quickly and didn't have to go through any other websites to troubleshooting steps. Especially the support technician is very knowledgeable. Thanks ADT.

I have had excellent service with ADT. Very informative representatives. If problem with devices... The technician was highly experienced and solved the problem immediately... Definitely no complaints with ADT. Have recommended ADT services to family and friends. When a technician had to come to my home was always on time... Very knowledgeable and knew his job.

One option might be a check of system by ADT reaching out for a check of the system. How about a once a year email listing a couple of days that I can set the alarm off and you will respond. Or how about an email listing all contact info you have to check its accuracy.

I am very pleased with my service with ADT at this time. The installer was very nice and explained my service and the process. The customer service representatives are always nice and helpful! I am satisfied with my service at this time and glad I chose ADT to monitor and protect me and my family!

My service tech Lonnie was very thorough. Although he didn't have the replacement part needed, he ordered it while he was here and setup an installation date when he could return to install the replacement parts needed to complete the repair. I was very satisfied how he handled the situation and look forward to his return to finish the repair to my video system.

Since I got pulse installed in my home I feel safe. The quick response and excellent customer service is unmatched. The equipment is top notch. The pulse camera is Crystal clear. The app is easy to use and it is very helpful.

ADT was easy from the start. Friendly people that heard my needs and helped me achieve them. The system is easy to set or cancel. Living where power has been out for several days, the system ran on its batteries for about 72 hours. When I have needed help fixing a problem they are a phone call away and answer the calls immediately. This was the right system for a single senior.

Recently, we were working on our system during a remodel and accidentally triggered the silent panic alarm. The agent called right away, disregarded the alarm per my request and then transferred me to technical support. They walked me through the setup quickly and all is working well again.

Have been a ADT customer for over 10 years. Since the new update my buzzer alarm is not very loud. The monitoring of the alarms is doing a wonderful job. Lost my mobile app with the new update. Not happy about that!

When I went with ADT they promised the world and I did not get a tiny world. I sent for $100 gift card along with $4.95 but still no card. Normally per section 420 you should not be charging money to get free prepaid Visa card. My mailbox filled with all kinds of offer. Nothing materialized. However I got yard sign to put it on the backyard. Amazing.

We have used ADT for a number of years and have found it to be an excellent, reliable company for a reasonable price. Customer Service was helpful when we wanted to know how to test the alarm without notifying the Sheriff. We plan to continue to be ADT customers.

I recently upgraded my alarm system to ADT Pulse. Big mistake. Cameras don't work away from my house. When I am away from home the cameras don't show a picture on my phone. Door bell works when it wants to. Camera takes too long to open when doorbell rings. By the time camera opens either the person at the front door is gone or there is nothing to see. Customer service people don't speak English. Installers don't show up. System STINKS.

We've had ADT for 15 years. We had it once in Western New York and when we moved down here I called up and they sent somebody then we figured out where we wanted the sensors put in. But my wife was a little irritated. We were out of town and something malfunctioned with our alarm and we never found out anything till we got a note from the sheriff's department. We got an incident report and ADT didn't bill us this time. Other than that they do what I want them to do.

ADT security system sucks and so does their customer service. I cancelled my service with them a month ago because it wasn't working. It was supposed to be an immediate termination but nope they charge me for June and today I see they charged me again. Now they are clearing their miscommunication by saying that they can't return June's payment and they have to wait til August 4th to refund my payment for July... really? Three weeks before they refund your money on a mistake they did. Never getting them again...

We already had ADT at our older location, then the district manager went out of his way to come to our house to ask if we are going to be getting the same service transferred to our home. We appreciate it because we were not even thinking about doing that yet. But when the installation team came, we did not have internet access so they had to come back. The young guy that came in was very nice and polite. He seems to know what he was doing and explained to us how to use it. The service was professional overall. We have the older model in our old townhouse. We have the touch keypad in our current home, which we like. We also have the remote key and we're thinking about adding the camera as well.

I have been with ADT for almost 10 years. After I moved they placed my new home security and I lots of trouble with it and had trouble getting them to come out in a timely manner to fix it. Yesterday we need to move the modem out of guest room since it chimes and alarms and wake up our guests. I called about moving modem to new room. They want $110 for 30 minutes and then charge on 25 min increments. Spoke with supervisor who would not budge. I think as a basic service this should be done or at least at a lot less than $110 for 30 min.

Bad company. Took 10 minutes to call the only time I needed them. And when I told them I was moving and couldn't have the service where I was going, they got snotty. And they are holding me to a three year contract. The service will stop so, basically, I am paying them to keep a default off my credit. Old time loan sharks were more honest. At least you knew they were going to screw you. Since I paid for the expensive install, it is strictly service only so why a three year contract? They are requiring me to pay them for not providing anything. Why don't we have law making this fraud? They have an excellent rating on their website but I couldn't find anywhere to post a review. Hmmm.

I was handling an estate and the person who died had ADT. I needed a security system and so that's what I got. Since getting ADT, the level of professionalism of the technicians who came to my home has been satisfactory.

I feel secure when I am home alone. I work during the day, my husband works late at night, so when I am by myself, I don't have to worry about intruders breaking in my home. Our town is pretty quiet, but there has been some break ins around town, even when we go somewhere together we put on the security, just in case.

We’ve been using ADT since 2008 and it’s been a great experience with them. We chose them for their name and reputation. We have the fire and protection along with the breakage coverage. The sales rep was very knowledgeable and nice and I enjoyed the experience with him. The installers were very professional and did a great job too. We alarm the house every time we leave and I feel very safe at home with the ADT system working.

ADT contacts me when there's an issue with the alarm and everything else. When the alarm goes off, they usually call us to see why it took so long for us to get to the panels to disarm and we tell them, and they were very friendly. They're also very knowledgeable. However I had an issue with the repair person they sent out. What happened was, AT&T came here because I have internet issue and they were telling me that ADT is the reason why our system is slow. I said that's not true, but I'm no technician. And then the guy from AT&T was cutting some wires and cut off a wire that belongs to ADT.

Received excellent help to identify a problem notice on my alarm system. Was able to fix the problem myself. It was a battery failure that was not covered in my alarm manual. The person I talked to even referred me to a video on YouTube, and that helped me to avoid causing damage to my remotes as I replaced the batteries.

I've been using ADT for 18 years. I'm on the old plan and the pricing is good. I have a panic button and a fire alarm, and what I like about the system is that I could change the buttons to make it flexible. I'm very pleased with their service too. It's very fast. The alarm goes off by mistake all the time, and they call immediately. It would be nice to upgrade my system but I don’t have the fund as I’m a retired senior and I don’t want to upgrade my price though. But overall, I've had a very good experience with them.

We've had ADT for almost 3 years (contract ending soon - thank god), and while they charge sort of the going rate for security systems we will be looking for a new vendor soon. Our house flooded in February and they had to shut off the main breaker to our house for safety reasons. Since then our security system hasn't worked, and ADT knows about it, but we're still paying for it. Customer service has called us to try and fix the problem (by setting off the alarm while our toddler sleeps) and when I asked if we could do it again at a more convenient, they said they would call us. Have yet to hear from them. Am still paying the $64 per month for a lovely little keypad in my laundry room. Their customer service sucks, and the only time they've ever called us is to tell us that our power has been out - which is great, but our nest told us the same thing, via text message.

I just got a cold call from a person saying they were from ADT. Started by "being surprised" that we did not know He was coming. Said he had a new homeowners' deal. He showed up at 18:00, dinner time. The five minutes turned into nearly 20. We were cooking dinner which we did tell him repeatedly. If I signed tonight the equipment would be free, otherwise it will be $1,800. Monitoring prices were between $35 and over $50. I told him I did not make decisions this way and did not like compliance selling tactics. He actually got offended. I showed him the door and threw away the paper he gave me. I will not be buying an ADT system.

I contacted ADT's representative and she visited us in our home. She discussed what we were looking for and what they could provide. And so, we purchased an ADT package for two locations. One is for our Northern Michigan property and the other is for our principal property in East Lansing. Our package includes door detectors, motion sensors and the Pulse system for coordinating through my phone. Additionally, there is a water sensor in the lower level bathroom in the East Lansing property. Also, their installation team worked efficiently and cleaned up after themselves. There was no debris left. My experience with ADT has been very satisfactory. And so, I would recommend the system I got from them.

I got the standard system package from ADT and the guys who did the installation were phenomenal. They were concerned and took care of everything. They were helpful and did a great job. There were a couple of times when the alarms had been set off by mistake and since we have that voiceover system, I wondered how long it is before somebody talks to me. The response time for those guys has been great as it only took them within seconds to respond. Overall, the experience with ADT is excellent.

We've had ADT for a while. They're prompt in service. The features included the life-and-death buttons you can push and the prompts. I noticed that our second panel has two different settings for the night stand. One's the instant and one's not. We're not really using the camera but we got a camera. I like the camera where you can actually dial it up on your smartphone if you want to and see what's going on in the house, turn lights on. So, it's pretty complete. We had Time Warner put in the system. There's something about our phone system they didn't do what was right. And the ADT tech corrected that. Their tech was very qualified in their knowledge. They know what they're doing as far as the tech work. Everything was good with the installation team. They have shown respect and things went smooth. Overall, I'm satisfied with ADT's service. I would recommend them.

We had ADT for a while from 2009 to about 2012. But then somebody hacked into your system and set off our alarm in the middle of the night. We cut them off and got them back last summer. They really couldn’t do anything about the hacking. ADT was quite easy to have at that time but the person who hacked us was an executive with the high tech company. He hacked our VDR, our bank accounts but he didn’t steal from us. But he would pay our mortgage two or three extra times and empty out our accounts. It was quite dreadful.

I live in a tough area where I don’t have good cellular connection so my system is down right now until it gets repaired. I didn’t deal with ADT corporate but with a local company that installed it. The service people had been excellent but right from the start I told them I live in a dead zone. I don’t get cellular but they insisted the system is stronger than a cellphone. Now it’s going to require cutting into walls, going up the outside of my house where it’s not permitted since I’m in a town home community. It’s discouraging because they didn’t listen to me in the beginning. Now that the 90 days is up, I’m with ADT corporate and they are working on it because the local Protect Your Home Defenders really didn’t do me justice. I still think ADT is a great company with really nice people and customer service and I'm not going to hold my situation against them.

I bought a house. I was told needed an alarm system for protection and insurance purposes. Went with ADT alarm system. It was good for one month. It went downhill quickly. The alarm stopped working and have yellow hazy light on it. It goes off randomly and have ADT calling me at all times. I spoke to them numerous times to fix it. They instead wanted me to upgrade and pay a fee to fix it.

I had been a loyal customer of ADT for 5 years when I had to cancel my service due to financial circumstances that forced me to sell my home. I had to move in with a friend so I did not have the option of transferring my service. I had already transferred my services once with ADT after my job relocated me to a different city but they made me sign a new 3 year contract even though I only had one year left on my current contract. I really wasn't happy about this but they gave me no other choice. When I called this time to cancel my services I was told I would be held to the contract and that no one in the company could do anything about it. I now owe them for one more year of service even though I have no way of using their services.

We had previously used ADT in FL, so when we were relocating for one year to IL we called them. It was a rental home so we acquired the most basic, cheapest method of security available. We stressed it was for one year. We told to disconnect after the year and find we had signed a 3 year contract (with the salesman pushing us to sign that day to get the best deal).

I been ADT since January 2010 and every 3 years they kept renewing my contract. So this year in June I started to cancel and go with Comcast. I called ADT to cancel my service so they want me to pay $400.00 early termination fee. I told them I never signed anything and never upgraded my system and I was pay $55.00 dollars month. They didn't care. I switched anyways to Comcast and I'm only paying 19.99 per month. Way better service and Comcast home app is amazing.

ADT has always been something that we wanted and they've been around for quite some time. We got the control box, the remote, three windows that are checked, and two monitors that come on when we go out of the house. They also put a different type of switch that would work better on a sliding door and it has worked. We had a good installer. He told us about the box and he ran us through some quick things to do to control it until we got the chance to read the directions. The system pretty much covers the whole house and so far, it's good. Additionally, if I get a month behind on my payment, ADT doesn't pound me as long as I'm making the payments. They're really good.

I have been struggling for months to get a refund owed to me by ADT. I transferred service when I moved, yet my previous address was never cancelled and I was being charged for 8 months for 2 systems. I have called 8 times, talked to numerous agents, been told it was resolved many times and would be sent to my new address, and still have not seen the refund. I'm hoping this review finds someone in the company who is able to see my refund through.

It was very good with ADT's sales rep. Also, it was fine with the installation team and they were very good. We've had ADT for 10 or 15 years and it's been great. We have the digital keypad and we turn the equipment on and if somebody comes in, it alerts them and it sounds off an alarm.

I am extremely pleased to be an ADT customer and am completely satisfied with the service I have received, I feel safe both inside my home and when I am away knowing that ADT is carefully monitoring my home. When I have had questions or problems, which has been rare, customer service has been friendly and efficient to help resolve the issue.

The installation and activation process was fantastic. Our rep came promptly and thoroughly went over everything in detail, providing us with confidence and peace of mind. He was courteous and conscientious about our needs for security and was understanding about what we wanted or didn't want in our system. Also, when we called for our consultation and installation, I thought it may take weeks to get an appointment, but we got one within a couple of days. Overall I'm extremely happy with our start with ADT and with the great staff.

We've been with ADT for about 6 years now and I like that we're assured our place is secure and safe. We have a motion detector in the house. A lot of times we get called back if the alarm goes off accidentally and we forget to turn it off. They make sure we're okay and that's a nice service. ADT is a reliable company and the fees are not out of reach. I'm very satisfied with the excellent service.

I have had nothing but trouble with the ADT "lifestyle module" TSSC system. In the 7 months we have had the alarm system in the house I have lost count as to the number of times we have had to call a technician out to work on it. Our home is more than 5,000 square feet. So the little beep that the system made when the "alarm" went off was so quiet we thought it was the microwave oven. We have been through at least 3 keypads because they keep triggering an alert in the system. Every tech that comes to the house always says that they hate the system because it has so many bugs, yet as it is ADT's proprietary system they are forced to push it as the best system to get, even though they know it's full of problems. Despite multiple phone calls to customer service, loyalty department and countless technical support and management agents we still have an alarm system that is unreliable.

I had called up regarding why my system did not stay on when the power went out. The women on the phone said they will send someone out to look at it. They did not warn of any charges and two weeks later I get an email regarding a charge to my account for 180. When I called up they refused to waive the service fees because the backup battery was supposedly bad.

I've been with ADT for several years and the service package I have from them has the pad on the wall, a feature where doors are all checked, a motion detector and a fire detector. With the motion detector, as soon as one opens the door, the alarm will sound. And what we like about the system is that we can walk away from the house and feel that our house is secured.

ADT seemed to be the alarm system to go with and a lot of our neighbors have it. They've responded when we've had a problem. We got the package that included the panic alarm, the break-in alarm, and the emergency alarm. The service has been good so far and the installation guy was very nice. The only thing was that we were supposed to get a $100 visa certificate when we signed up and we never got that. But I really like them.

I have always had great experiences with ADT in every house that we have lived in. Would recommend over gimmick brands and cable companies. They have always been responsive and helpful when needed. No issues with feeling secure around the house when we are home or away.

I am not very happy with my home security system. We have had it since April 2017 and it's been messed up ever since. It constantly beeps due to a communication error. I have called about it, they did send someone out to fix it but a part needed to be ordered, I haven't heard from anyone since then, so my problem isn't fixed. At this point I don't want the product!

We had Danny from ADT come and install. He was very personable and friendly, very efficient and timely. I am completely satisfied with this experience! Danny showed us how to use all the equipment including the new app on our cell phone. He was absolutely wonderful and I would highly recommend this gentleman for future jobs! When I received the call from ADT regarding the quote the two gentlemen I spoke with (I don't remember their names but one was a manager), were so incredibly helpful, understanding and you could tell cared about their customer and their happiness as well as budget. In the 4 days I have had the system I am so impressed and grateful for their business than the 4 years I was with the other security company. I'd highly recommend ADT to my family and friends.

I researched on the internet and ADT had a lot of good ratings. I called them, they came out and put in a security system. We also bought a house in Tennessee and we’re not there a lot therefore I decided to put a security system there too. The representatives were great and the technicians came to install and showed me how to use it. It’s been wonderful and very beneficial because we did have a break in attempt but the alarm scared them off and they didn’t get all the way in. From the time ADT called me until the police were there, it was only 11 minutes and we live in a rural area. It really has paid off.

We've had a break in before and my wife decided to get ADT. Some of the things we got in the service package were the cameras and glass break and door sensors. The installation guys were great. They took their shoes off before they came in and we didn't have to ask it of them. They were polite and did everything as professional as can be. They went step by step in the buck and showed us the main parts that we needed to know. ADT saved us a lot of money and they are fast. As soon as our alarm goes off, we get phone calls if we're not home. It's great and we love ADT.

Our experience with ADT has been good. We had them down in Florida, too. The installation team has been great. Every time we’ve had an issue, they’ve been here almost immediately. But they are too expensive. There are other services that are cheaper. But we really haven’t changed pretty much because their service has been good and the other reason is I’ve just been too lazy to do it. But I have recommended them.

We decided on ADT when we moved on June 1, 2016 because of their reputation and "great deal" we were being offered. We needed to sign a 3 year agreement in order to get the offer, which we did. We have had multiple issues since the beginning, with most needing to have a service call. We soon found out that the original rate did not include a service agreement much to our surprise and added it to our plan. ADT waived the $119 charge to come out and install a battery in one of the keypads.

We have ADT motion sensor around the entry and into the room, and a medical alert. Their installation team was great and whenever the alarm goes off, their reps call me quickly. ADT is reliable and so far, they’ve taken care of everything we have. Our experience with them has been great but we hardly ever use it because we’re always home now. One thing that might be nice and I know they used to do this is, whenever there’s an emergency or alert, light flashes so the emergency people can see it and know where to come.

I have had ADT Home Security for over 10 years. I have had no false alarms or complaints for any of those years. Now, I am selling my house and moving to a new state. My annual payment ($493.49) was due in May 2017. Before my due date, I called to cancel my service. (Telephone is the only way ADT will let you cancel.) I guess it would be too simple to do it online. I was told by customer service, that everything would be taken care of, and I had a zero balance. In June, I received a "Past Due" notice because my payment was not received in May.

Absolutely Horrible experience. I signed up for the 27.99 service. I told them before they came I didn't have a phone. He never came with a different box, it was always the one he had in his hand so I assume it was the 27.99 service. Never during entire process was I told I was going to pay 58.00 a month. They get you to sign on a laptop so it's my fault I didn't see the price had changed and never once did he mention the price...dirty business practice. I turned off my CC and will let that sit on my credit report until the day I die. Even though they screwed me they get 75% of monthly bill for 36 months. I have dont business with a lot of companies, I own one myself and never have a seen a company so dirty in my LIFE.

Absolutely Horrible experience. I signed up for the 27.99 service. I told them before they came I didn't have a phone. He never came with a different box, it was always the one he had in his hand so I assume it was the 27.99 service. Never during entire process was I told I was going to pay 58.00 a month. They get you to sign on a laptop so it's my fault I didn't see the price had changed and never once did he mention the price... Dirty business practice. I turned off my cc and will let that sit on my credit report until the day I die. Even though they screwed me they get 75% of monthly bill for 36 months. I have done business with a lot of companies, I own one myself and never have a seen a company so dirty in my LIFE.