ADT Reviews

It is not a mistake to want a security system in your home but with ADT the experience was very bad, awful and extortion. We request for security installation around summer time. Happy to move into our new home. And an installer came in and were talking about the price. And he was not even show us the whole package and sell the highest package. But happen to know that one of door system was not properly glue to door due to bad installation and it keep falling out, and we try severally on own to put it right. But we later put a call to ADT Customer Service. They sent someone down to take care of their mistake.

We had ADT come out to install a home security system on December 30, 2015. I would warn everyone to ensure they ask a lot of questions, as the installers are trying to sell you as much as they can for commission. They definitely withhold information until you specifically ask. We also felt like our installer was trying to rip us off. He told us at one point that each camera was around $500, but then once we removed a camera from our total package, he would only remove around $100 from the total. We argued back and forth for quite a while and he wouldn't budge. He was extremely rude and you could tell the entire time that his only concern was getting his commission.

All around happy with your guys.

Due to misleading advertising and sales tactics, I had a terrible experience with ADT. When I was initially sold the service over the phone I was told that all was going to have to pay, besides the monthly service fee, was a one time installation fee. However, I ended up spending an additional $531.36 because of the company's misleading advertising regarding the installation of the service. When I called to complain, the supervisor was not sympathetic at all and offered no solution. I will never recommend ADT to anyone.

I received an introductory letter for a $27.99 monthly fee. I called the number in the letter and was informed my phone conversation would be recorded. At no time was I told landline telephone capability was needed. I have a recorded agreement, hopefully, with "Protect Your Home." I made the mistake of giving my credit card number and paying $99 for a home evaluation and possible install. The system was installed before we saw any paperwork. When the install was finished, we were told our monthly monitoring fee was $48.99 because we did not have a landline telephone. I feel Protect Your Home and ADT were less than honest for not discussing the supposed need for a landline to be used for monitoring my home. I tried to reach a customer service supervisor at least five times beginning December 31, 2015.

The tech was great. He understood my needs and accommodated me. Great experience.

I am having it removed within the 3-day period. I do not like extra charges that were brought up during installation and having a long term contract.

Received an email offering a wireless camera installed for 4 dollars. I contacted the sender ADT and provided my ADT info. I explained I had been a ADT customer approximately 25 days. I asked if the offer applied to me, and if so would there be any additional cost to my service. They said no. I schedule the appointment for January 11. I had a service call set up the next day, January 12, but received a call requesting I change to the same time. Two ADT representatives arrived. One from Protect Your Home and one from ADT corporate. After providing them with the email and telephone conversation earlier this week, they both said they could not honor such an offer.

We are selling our house. Defenders, a franchise of ADT, charged us 75% of the remaining 3-year contract to cancel, for a total of $854. For nothing. We couldn't transfer service (not that we would given the track record of the customer "service" department) because our over 55 condo community mandates monitored security by another company. All must use this other company. Buyer beware, this is a rip-off company designed to divorce you from your hard-earned.

It would be better if you could install all ADT compatible equipment. You could not install Nest Thermostat, locks, garage openers, and switches. You should have an online store to buy equipment.

Ben ** did a great job installing our system. He was informative and a pleasure to have in our home. He covered all the equipment and walked us through the setup, arm and disarm process. Like I said, Great job.

I believe that home security monitoring is a newly, evolving need for every homeowner this day and age. I am very happy with the concept of being able to monitor my home's activity from across the country. I can see what is happening; turn on and off my system with my mobile phone. I love that. Initial installation is free and you can switch out items you need for other products that you don't need upon install. The monthly monitoring fee is a little higher than I would have liked to have to budget for, but peace of mind is priceless.

He was wonderful, helpful, respectful and knowledgeable.

Mitchel, I am pretty sure that is his name - he was great. He was on time and worked hard to remove old items and replace with. He was kind and a good sport overall. I would recommend the company and him as the installer.

The schedule was not kept up. Too late to show up, time for installation was too long, disabled my phone line twice, took three attempts to complete work; the last tech recommended that we call for another visit by a tech with a supervisor to properly complete the installation. I am tired of it and did not make a call thus far.

Ordered security system on phone but when technician arrived to install convinced me to upgrade which isn't the problem. Happy with install and equip. but was told I would receive 2 $100 gift cards since I went with the pulse monitor and the monthly price would be $52.99. Received email for 1st gift card but not second so I called to inquire. Was told I would get a phone call in 3 days but instead received a email and phone call stating that there was a mistake on my contract and it would be $7.00 more a month. When I called to inquire why I spoke to Marie. Rude would be a understatement. She told me they would look into the 2nd gift card which I have already been told 2 weeks ago.

Herb did an excellent job installing my new system, he made sure it would fit my needs and it does. He cleaned up after himself as he did the work. I would use him again and again. But, I was not pleased that it was almost 12 midnight, he got here around 3:30pm and the boss started to call for a report to be sent in. Bad, bad, bad boss.

A security system was installed in my home 12/19/15 by James **. Mr. ** was very pleasant and interactive; but wasn't honest or straightforward with how and the amount I would be charged for monthly monitoring services.

If you have ADT or are looking into a new alarm system - you NEED TO READ THIS! ADT, the worst alarm system ever! My family was a victim of home invasion and burglary on December 15, 2015. The Thief(s) opened the door to our house to take my car keys - the alarm was set, but didn't go off!!! We slept straight through them taking my car, filling is up with items from our garage, and driving away. This has cost us money, time, energy, sleep, and a lost sense of security in OUR OWN HOME.

I was told about a special for ADT with windows/glass breakage, 2 motions and fire for 99.00. When installer arrived he gave me a bill for almost 1,900.00, some odd dollars. I said that's not correct and called customer service about this situation. I was also told that I could tell the installer about the billing at the time of installation and that is when it would have to be noted in the system. The installer stated I had to call customer service which is still not correct.

The installer was great and very friendly and professional. He caused damage to our wall in 3 different places. This is understandable. The dissatisfaction comes from getting this damage repaired. Our install was on December 26th. As of today we still have the damage and we are getting the run around on when and if it will be repaired. Next step is to file a complaint with the BBB.

Once again no one showed up for the appointment. I called and was put on hold for 22 min just to have the call center hang up on me. I need to talk to a manager ASAP. Our system was installed and it is still not functioning and/or we need to be shown how to use it properly. Please call!

I was taken advantage of and treated so disrespectfully. The installer took it upon himself to give me $722 worth of upgrades because he did not want to bother me during the installation. Called to complain and they said they were not going to do any investigating about it since it was a "he said she said matter". Had an appointment to have equipment removed, took ANOTHER day off work and no one called or showed. Very dissatisfied, would not recommend this service to anyone.

Since we got the system, I have been feeling better. My husband travels a lot and I always hear sounds I cannot identify. I would check and still not sleep well. With ADT I do sleep better. If there is a complaint, not being able to lower the light level on the movable box that is in the bedroom. VERY bright. Also I called and the first person transferred me to the next person and after a LONG wait I talked with them only to find out that I needed someone different. Transferred and I hung up after a long time. Not sure what to say about that.

The technician that came to install us was nice; however, he told us several things that were inaccurate, especially about the cancellation policy being we were not locked into a contract. Anything you sign with that many pages and signatures is a contract with a cancellation fee. Their fees are ridiculous if you cancel. I also learned that you don't even deal with ADT until you've been in your contract for over a year. I think this is unethical business practice and there is not much value at all. The service they sold is not what was advertised and the phone technician could not view any of the conversation or package. Nothing here is free and none of your pre-existing equipment will work.

We purchased our ADT system through Home Defenders one month ago. After a month, our alarm went off and we noticed a low battery signal. We attempted to call ADT (who we thought the system was purchased under, and they explained that our agreement was actually with Home Defenders). When we called Home Defenders to fix the problem, we were told that a technician would not be able to come out for a full week after our call. How is it that a system that costs us $50 a month and is supposed to make us feel protected 24/7 cannot be serviced for a week, allowing for a weakness in the system for that week? When we expressed this concern, we were told that a technician was in our area and would call us after he finished his job. No call was received, and when we called the following day, they told us that there were no notes in our file about that call.

The technician was very good. Explained everything and listened to what I thought about the system.

ADT is absolutely horrible!!! I have had 3 FALSE fire alarms and 1 false motion detector where the fire department was called. There was NO fire every time and NO motion issues (those are harder to prove). I had the equipment checked 3 times and every time there was nothing wrong with the equipment according to the technicians. There is a disconnect on ADT's end as they are not monitoring my house properly, but they would not admit to an issue. They would NOT let me out of my contract even though I had MULTIPLE FALSE ALARMS due to faulty equipment - unbelievable!!! Their solution to the problem was to remove the fire alarms. How does that help me? I still need my home to have a monitored fire alarm! Maria in the Loyalty Dept kept telling me that my issues have been resolved. Are you kidding me? I just had another FALSE FIRE ALARM TODAY!!!

The team that came out for installation tried to charge an additional $1000+ to get what had already been promised to me by the sales person and Sales manager on the phone. After much arguing back and forth, I finally got what was promised without the extra cost. Not a good experience at all!

After the experience with ADT, I will only rate this a 3 due to being misled. The technician was knowledgeable and done the work with true dedication. However, in the past it is our experience that you do not give them a 5 star rating due to the previous care that our account has been given in the past.

From the day I called to re-establish protection for my home to the day the tech visited to install the equipment, has been a great experience. Every little detail about what ADT and its contracted associates have to offer were very well explained. The customer support I received from the shell team and the tech who came to install the new equipment have been very knowledgeable and courteous with my questions. I am very content with the services that have been provided to me and will happily refer friends and family to use ADT services for their home.

I was interested in one door lock. I wanted to know how did the lock work? Mean how do I set it and disconnect it? They had transferred me to about ten different departments. The last one said he had to send a salesman here. Why? It been installed already. I think staff need training because everyone should know your services, how it works. So clients call up asking and they get real answers. No problems. Everyone knows how it works. Satisfied. They can tell the client how the lock works. Or is that too hard to do?

Technician could not have been more courteous. Explained everything to roughly and patiently. I did find that the special offer flyer I received was misleading but the tech took care of that. Work was complete and clean.

Not happy at all. Within a week of installation, a sensor is faulty and after two calls, the only satisfaction I can get is to buy two-sided tape and play with the placement of the sensor. The sensor even went off on Saturday morning without anyone entering. The sensor set itself off. Also, the $100 gift card that I was told I would be getting but needed to follow a link via email was never sent.

I had installed alarm in my home in November of 2015. I agreed to upgrade my service for Pulse 1A with monthly charge over $40 plus NJ tax total of $52.99. The installer wrote on the 1st page of the contract $52.99 and he told me that price includes taxes and the total monthly payment is on the page 3 that I initialed. The page 3 has total monthly payment including all taxes $52.99. I was charged on my credit card $52.70. When I called the person I talked was very unpleasant and she did not care about my complaint at all. She told me this is my payment right now. The other thing I supposed to get credit for $105 and a change and every time I am calling I am told that was already issued or it will be issued.

We have had ADT for 11 years. Three years ago the alarm went off but ADT DID NOT notify the police. This Year (Jan. 2016) the alarm accidentally went off and ADT DID NOT call right away! It took ten minutes! When they did call I wasn't by the phone and missed the call by one ring. I immediately called back and it took exactly 75 minutes for them to answer. When I complained about this possibly being a real burglary they hung up on me. I called again for a supervisor who said the police were notified; however thirty minutes later three police arrived at the door and said the call was just received! The supervisor said they would deduct (3) months billing to stay with the company. I accepted. A few days later I receive a letter stating I was being dropped - SO... I guess I'm not being reimbursed or compensated.

My father passed away in August of 2015. My 81 year old mother was afraid by herself at night so she decided to install an alarm system. When she told me that she was using ADT, I thought "OK, that's a big name company, should be fine." Now she has sold her home to move into a retirement center and when she called ADT, they were extremely rude to her and charged her $1200 to cancel contract.

I scheduled an appointment for a consultation and was told the person would arrive at my house in the evening. I even got on their chat and asked again (to make sure) that the person was coming. The time came around and NO ONE showed up. I hopped on the chat (AGAIN) and this time they told me that it does not even show up that I had an appointment! Fine. I re-scheduled. I then receive a call from the PUSHIEST and most RUDE salesmen ever. I told him what happened and he didn't even do me the courtesy of apologizing. Instead he told me he could schedule my installation for the next day! I haven't even had the consultation and this guy wanted to install!

Contacted (ADT or so I thought) Defenders Inc DBA Protect Your Home for a monitored alarm system, made appointment, agreed on type of system. Installer never called before coming as I was told would occur. Tech had to wait while I was receiving home health care post op. He explained some of the system to my wife before she had to leave for a appointment. Tech told me that control pad had to have power and phone line next to it. I questioned this as I have had 3 other homes with systems so I reluctantly agreed to put pad in the kitchen by the back door instead of main entry. I was then told that I would receive 3 door contacts, a glass break sensor and a motion sensor, not what I had been told by sales rep.

ADT mislead my parents and, what I feel, trapped them into purchasing $1800 worth of equipment! My parent contacted them in response to a flyer, they installed the wall panel BEFORE signing a contract, so my parents felt obligated. They have been having a trouble signal on their panel. I called THREE times on their behalf and EACH time, we were on hold for 15-20 minutes. Mind you, this was the number listed on the panel for Technical Support and "If your alarming is sounding." I'd hate to imagine my poor parents on the phone for 20 minutes with their blaring alarming going off. When I asked about the wait time, I was told they are always this busy. SHAME on ADT!

August 29th 2015 I had my home wired by ADT Security. It never worked for 24 hours straight. We had their guys out to our house every other day for a week trying to get it to work. They did get it to work by the time they left but within two to three hours, the system faulted again. Every time we called they answered right away until you tell them the problems and they switch you to someone else and no lie, it takes between 25 and 35 minutes for them to pick up and schedule a guy to come out again. We did this four times in a weeks time.

In 2006, I purchased a new home with an Brinks security system pre-installed. At that point, I did not want to pay for a security monitoring service, but I called Brinks and they sent a technician out to set up my system so that it would work locally, meaning that any time the system was armed and a protected door or window was opened, the alarm would sound. Around 2008, I decided to sign up for the monitoring service (at approximately $35 per month). In 2014, I changed jobs and took a pay cut, so I eliminated my telephone landline as a cost-cutting measure. Without the landline, I also had to cancel my security monitoring service (because it would not work without a landline).

I was double charged on monthly fees for an extended period of time. The alarm service never worked properly. I would receive calls from ADT for a "zone 6" alarm activation. In fact, "zone 6" did not exist. ADT offered to fix their faulty alarm system only if I paid ADT to do so. I ended up paying for so many police visits that I finally instructed ADT to no longer contact the police. What's the point in paying for an alarm service if it did not properly work. I was a client of ADT for over 3 years. ADT decided to charged me a cancellation fee as well. Piss poor service. I recommend using anyone other than ADT.

Repetitive billing for an account acknowledged as closed since Jan. 30 2015. Latest bill received today, Jan. 2, 2016. Signed up with ADT in Jan. 2010 through my USAA membership. Ended service in Jan. 2015 due to a rate increase. Have a letter from ADT dated Jan. 30, 2015 confirming account closure. Received another quarterly bill from ADT in Mar. 2015. Complained directly to ADT and was assured I should disregard. Received another (new) quarterly bill from ADT in Jun. 2015. Wrote a complaint with BBB and issue was closed (again). Received another (new) quarterly bill from ADT in Sept. 2015. Wrote another BBB complaint and was assured again that the issue was closed (again).

I have been a customer of ADT's since 2009 and we did not have any problems with them until we switched to ADT Pulse. We got a camera and were paying $58 for monitoring services. About 10% of the time, we were able to look at the camera and arm/disarm our system remotely. We could never rely on the app. It would mostly say "unknown status". Every time we called, they said that our internet was down - this was not the case. Our internet is 99.9% of the time working. We use it for our phones and computers.

After many years of use I decided to go to the competition. Company very lax in providing service and did not come on agreed time and in a very untimely manner! Very unprofessional. Website last a deal of service that has elapsed in June of 2016. Is this a joke? False alarms when my back door brought the police more than 3 time to my house for a shoddy connection. After I switched companies ADT REFUSES to honor the expensive bills sent by the police for false alarms. Don't get burned like I did with ADT. There are better companies who would love your business. Buyer beware.

I had a service appointment scheduled for today. They cancelled but lied about contacting me to tell me they were not coming. The appointment was scheduled for Noon to 5. They allege that they called me at 3 PM to cancel. They stated that they called my primary contact number and had a busy signal. My primary number is my cell phone. There is no evidence on my cell phone of a missed call or voicemail. When I called the first time (currently on call number 3) they gave me one story and now it has changed. I'm trying to reschedule the appointment but have been met with rude difficult people. I don't know how they run this business but I will be cancelling my service as soon as I secure a new monitoring service.

We have been in business with ADT for over 10 years. Thankfully, we have never had a problem with them until now. Recently, we had a problem in which one of our doors began to activate the alarm in the middle of the night, every night. One night someone had to sleep in the store in fear that the alarm would keep ringing. When we contacted ADT they turned off our alarm and told us that it would take 2 weeks for a technician to come out and help us. How is a business supposed to function without an alarm for over 2 weeks? That was our first problem and we had no other choice but to accept it. So, we wait the 2 weeks but when the date of our scheduling came, no one showed up (We were originally scheduled for the 29th of December).

We had ADT installed in January. It ended up costing us $6000 for the equipment. I have been on the phone with ADT every week or two since they installed the system. The system will work for a few days and then we get communication error. I call and reboot the entire system and they say we need service to come out. This takes 2-3 weeks for them to come out so basically it only works a few days out of the month. I finally decided I wanted to cancel them and they informed me that we signed a 3 year contract that no one informed us of. We have now waited a week and a half for someone to call us back about cancelling. Two different times that they were testing our system supposedly in "test mode" the police and fire departments showed up at our house. I would not recommend ADT to my worst enemy!!!

Installer didn't give name nor leave a card. Initially, he was courteous but when I didn't accept the additional sales items, he became curt and in a hurry to finish. The verbal and nonverbal communication went from "chilly to cold". The work was neatly done. I would NOT RECOMMEND ADT services to anyone due to your aggressive, impatient and non professional sales tactics from phone call to installation. ADT represents rudeness.

I have had my system approximately 6 weeks and have had a lot of trouble. Haven't been able to arm my system because of different problems with it. First, wrong system. Second, monitor fell off my front door. Now I can't arm my house when I leave.

We have had ADT for several months. We found out that after 6 months of paying for our service... and setting our alarm every night... we have not actually been connected to ADT. Brilliant. They had no idea of this either and blamed us for not 'checking' the system every few weeks. So, we have been paying for months - having no service and for a company whose system can't even detect when they are disconnected to us. Doesn't that make you confident? And, as you can guess from other reviews, we had a 25 minute wait for phone help. No offer for money back... and the system failed yet again two weeks later. I wish I knew this before we signed up.

I got ADT about a year ago because the crime was getting bad in our neighborhood. About 6 months later, we decided to move. So I called ADT to let them know that we are moving. They said no problem, but we are going to charge you again for the install of nearly $500. I was very upset with them, and they told me there was nothing they could do. Basically, I paid nearly $1000 for install in 1 year. They always send flyer out saying that install is free... DON'T BELIEVE IT!! After the install they kept messing up the billing. And today on Christmas Eve, they said they didn't have an updated credit card on file, and need to charge me for 3 months of billing, otherwise it will be shut off. They never sent a letter or email stating that the card needed updated. I would love to cancel my service, but they said I'm in a 3 year contract, and have to pay $2500 to cancel. I would NEVER RECOMMEND ADT TO ANYONE!!!

Smh. So I noticed ADT has been charging me for my alarm system that they no longer monitor. I called in April 2015 and told them I cancelled my home phone needed to monitor my alarm. I was offered a wireless devices but didn't have time to set it up and said, "No forget it. I don't want to set it up.” According to the rep the call disconnect and I never "officially cancelled " so they have charged me $43 since April 2015 (8 months) with no services provided... Of course they won't give me my money back.

I have not been monitored in months and did not find out until I had a alarm event but did not receive a call from ADT or police response. I had to call the police dept because I was afraid to enter my home. I have called repeatedly without my issues being resolved but I have been charged every month. Every time I call and state that I need to end my service I am reminded that I would still be responsible for 75% of the remainder of my contract. This company is the worst.

My husband found an ad for ADT and decided he would sign up for a security system. Once we agreed to price and type of security system with sales person over the phone we then set up appointment for an ADT system to be installed. As this was our first security system (home was already wired for ADT by prior homeowner). My husband (who is a senior citizen) met with local technician who explained to my husband that we couldn't use current system in the house and that he would have to install wireless system. He didn't tell my husband nor did he leave any paperwork to show the system that was installed was more expensive than we had agreed to with the sales person on the initial call (bait and switch).

I had the absolute worst customer service experience with home defenders. I will not under any circumstances recommend their services to anyone that I know. (I'm still waiting for the supervisors call that was supposed to come in no more than 24 hours - it's been almost three weeks.) I hate that I have any connection with this business.

I have experienced the worst service ever & I will never recommend anyone to get ADT. Someone tried to break into my house yesterday so I set up ADT for today & once the technician left the system stopped working. They told me I have to wait until January 5th for someone to come & take a look at what's going on. I'm unsafe & me & my kids can end up dead because I'm not alarmed if someone tries to come in my house. Even though I doubt I'll actually sleep & I'm sure if I'm home when they try to come back I'll kill them before they get me.

ADT cancelled my service without advance notice because I wrote a letter to their CEO complaining about their poor customer service.

I installed ADT service for my home and was promised a $100 Visa gift card. It has been half a year and still have not received the card. I sent in all required information way before the expired time limited and even paid a fee to mail the item. I called ADT service and woman on other end pulls up my account and tells me she see nothing about a $100 Visa gift card promotion on my account and she is not able to do anything. So where did my processing fee go to? Why promise something when in the end you are told "Sorry it not shown on your account"?!

Protect Your Home sent me a solicitation indicating that they were ADT and offering a great product. Well, if it sounds too good to be true, it is. They installed a non-working system, refuse to fix it and instead just send bills. They are horrible. Customer service is non-existent, it is a really bad company that has its employees leaving good reviews to cover up the thousands of bad ones.

Dishonest Company, Scam Alert!!! The company installed 2 systems one for my business and one for my home. The salesperson was told that I would not sign a personal guarantee or put the business system in my name. He assured me it was in the corporate name. The docs were signed e-sign and he was to e-mail me copies. He did not. Upon review there was a personal guarantee and the system purchase was in my personal name and I was overcharged on my credit card. He also stated a $100 rebate was automatic. Which it was not. Two days later I noticed unauthorized charges and called customer service. They stated all their system had a personal guarantee. I requested to cancel the sale. They agreed and stated they would call within 2 days to remove the system. They not only failed to remove the system they sent me more bills!

We installed this system on 11/11/15 and in the past month all we have had are problems with the system going off. I have called and the response is terrible. I have requested that they take the system and all talk about is me paying them more money. They quote the 3-day rule for cancellation and I explained that the system should be working for the 3-day rule to discussed. Their system is saying my front door is open and my monitor is saying it is the basement window.

Am writing regarding the false promises that were made to me by ADT Security services and the following inconveniences experiences on the day services were to be provided. I am extremely disappointed by the lack of customer service, rude management and conflicting promises. Some time at the end of October, I received a call from ADT stating that "were offering a "free" upgrade." The representative who asked me about this transferred me to a sales representative, who I thought was a very nice at the time. She let me know that 2G was going away due to signal interference from the new cell towers now that 4G has been implemented. As a result all customers would be upgraded for free by law.

After having several break-ins I called ADT to install a security system at a new storage building at my farm. The first time I called them I told them that I did have GSM cellular service and wireless internet service but did not have a phone landline at the building. They said that the system would work without a landline and that the internet service would also allow me to have a video camera installed that I would be able to view remotely. They charged me $25.00 at that time and set up an appointment for one month later.

This was the first install for this technician and he was very thoughtful and very honest at his job but it did take a long time to get it done.

I decided to choose ADT only if they can secure my shop on my property along with the house. I told them it's a metal building. They said no problem. 1st tech came and didn't know how to install the glass break, 2nd tech came the next day and took 5 min and installed it. 1 week later the glass break goes offline. 3rd tech came out and said they shouldn't have installed a glass break because there is no glass in the shop and no sensor would work with the building. Called ADT, terrible customer service. They sent a 4th tech out. He installed a motion detector and said I wouldn't have any more problems.

I was told by ADT staff how wonderful ADT was. Since I have had it in 2 months it has not worked once. ADT has refused to give me my money back. I have been deceived by ADT staff, the staff give me varying reports on my situation and truly don't give a darn if they are caught in lies. My recommendation is to BOYCOTT ADT!!

Had a 3 yr contract with ADT. After the first year, in June of 2015 I was diagnosed with stage 4 Pancreatic Cancer and a prognosis of 10 to 12 months to live. I immediately began taking steps to help my wife for when I would pass. I put our home on the market to move to a smaller home my wife could afford. The transaction happened in August 2015. We decided home security was important so even though we were looking at all ways to cut expenses, ADT remained on the table. Signed on for another 3 yr contract as required for the move but promised the same $42 payment. When first bill arrived it was $58.44. Questioned Protect Your Home and was told rates had increased.

The representative from ADT was very courteous, professional, and knowledgeable of the installation process.

Josh was very professional during our installation. He explained the system and how to navigate. Called Customer Service as we referred our neighbor to ADT, was going to go with Simply Safe, and had ADT install same day as ours. Customer Service said I cannot get referral credit as I did not forward email to them prior to signup. Doesn't make sense since we both got ADT same day.

Well satisfied. This is for my brother's house. The people were all very nice, the service great. Thank you for the peace of mind this affords me.

Good initial contact to set up installation. Good trained installers came on time and did well. System works well. Follow up contact with questions answered well.

You advertise 15 free contacts for a wired setup but then you install a wireless set up, dropping the free contacts to 7 and then charge a ridiculous amount of money for contacts that cost no more than $10 retail. I paid over $500 to get my alarm installed. So, you're "free." And the panel is installed first, before they even talk about costs. Panel, is really not free. Shame on you for taking advantage of people who already feel vulnerable. And shame on me for not insisting on costs first.

We were dissatisfied with the lack of expertise during the installation. While the installer tried his best, he simply was unable to install the keypad properly. I hired an installer to move the keypad from the middle of the wall, and only 3 feet off the ground, to a spot next to the door at eye level. I then had to hire other folks to patch and paint the 4" hole left in the wall.

The installer said he would staple the wire to the wall. Never did. Also left a mess on floor. Also I was supposed to have two glass break sensors but when you smoke a cigarette in the smoke room the alarm goes off. The panel says smoke glass room. I called ADT Sunday night and told them about it twice. Both times they put me on hold and hung up on me. I am calling back Tuesday 12-08-15.

I placed a call to ADT regarding a monthly promotion that was mailed to my address. Following a lengthy conversation with a sales person and his manager, I was promised the promotion. Following a 5 hour installation, the installer asked me to sign some paperwork showing that the monthly fee was inflated by $25.00. It went from $27.99 to $52.99. The print was so small that I had to enlarge to read it. Thank goodness for the 3 day cancellation notice. I of course complained and was ignored! I'm told they record every call but their quality control dept. would not speak with me. Simply stated: I was lied to. BUYER BEWARE!

Do NOT - I repeat, do NOT do business with Defender Direct! After I, personally, purchased their promo package for a condo I own, they had my renter sign off on a bait-and-switch contract. In addition to charging me FIFTEEN times the agreed purchase price, they're now sending my 80 year old renter threatening collection letters even though I'm the one with the purchase confirmation number and it's my credit card they've been charging. I disconnected the unit thirty days after purchase and they're still billing my renter for monitoring services (at nearly twice the rate on their promo mailer). I never received their $100 VISA gift card and in spite of talking to no less than 10 DD employees in Customer Service (an oxymoron for them), Collections and Sales, and sending an email directly to their CEO, they're still billing me for services they're not providing. This company is desperate to hang on to subscribers - even if they have to commit fraud to do it.

4 days into alarm being put in a sensor went bad due to being installed outside and wasn't waterproof. Then 3 days later another sensor came loose triggering the alarm. When talked to customer support I discovered didn't get the special that was being activated. When I asked about it she said "that's not going to happen." Way to go customer service.

My service was on time and the young man that did the installing was very courteous and well informed about the equipment. I would recommend your company to family and friends.

Excellent service – relocating system to new residence. Techs were very professional – answered all questions.

We received a letter from Defender, offering a system for $27.99 a month monitoring for digital or wired. When they determined they could not install only a digital system, the monitoring would be $52.99 a month. Classic bait and switch. It took 3 visits to attempt wired installation (my house is wired) and then reverse what they had done. I have selected another company for a security system.

Call wait times on pulse app customer service no. is very long. It took us a while till we could talk to them. And then we were told about an issue with the overall app which would start working within 2 hours. But it's been 2 days since then and the app is still not working for us. My concern is if there is an issue that's occurring then the customers should be informed about it and also if there is any update on the situation.

I am extremely upset with the Salesman - Ulises who came from your Davenport office who lied to me about the cost of the service, the products it came with (he installed Plus on my phone and said it was free) and many other facts he presented to me. I have tried a number of times to cancel the service and get my money back and have been told I will get a call to confirm my wish and all I get is calls from customer service asking how the system is doing!!!! Your company owes me $100 deposit, $308 down I paid the salesman and $73.40 charge to my account for service in November and for December.

Alarm contract started 11/19/2015 by Devin **. Security panel disarmed 4:33pm. Devin stated system would be armed by 8pm. 9:56pm system stated that I changed Master Code, which I hadn't. I put the right code in. 10:24pm & 10:43pm failed wrong access code. Also wrong code at 10:46pm. At 10:48pm master code was changed by ADT Customer Service back to **. Son (owner of house) died 11/27/15. Signed & faxed 11-30. Would like to cancel. 12/2/15 failed communication 2:52pm & 3:08pm. With help of Sam, changed Master Code to my code 12/2 at 6:01pm.

Worst customer service I think I have ever experienced. Customer Service would not speak to my husband about the account, when leaving a message and being told a callback would occur in 24 hours -- never received a call. Repeater didn't work from initial installation, never could get anyone to resolve it. When the person came to take the equipment out, we found out we didn't even need the repeater (which we paid for). Now we're waiting for our refund... I'm sure that will go as smoothly as the installation and customer service.

The installer was excellent. He explained everything thoroughly. Worked neatly and was very professional. It speaks well for ADT to have this kind of person representing them.

I called ADT on a site that I found on the internet. When I talked to a representative they told me that I had a option on a 39.99 a month plan or a 28.00 a month plan. They set up a date and a ADT rep came out. The rep goes into this spiel about all the extras I needed after I already paid 100.00 over the phone. She walked around the home and told me that I needed smoke detectors and alarm on all the windows. Then I asked her how much was that going to cost. She was very vague on the cost. She said, "384.00 or so." And I could break it up into payments, so I said. "Ok." She installed everything which took several hours.

The ADT system was installed on 11-16-2015. My overall experience with regard to installation is -- very unsatisfied. Here are the reasons: (1) I already had a security system with another company. I wanted to switch to ADT because (a) wireless and (b) camera for monitoring the home. But when the installer came, he started ripping the existing keypad because he told me that "has to check the intensity of signal". I did not understand this and he CHEATED me by this statement. He went ahead installing the keypad without telling me what I cost will be.

Me and the wife took advantage of a promotional offer for $36.99 a month. What I don't like is the 36 month contract involved. Other than that the service installation was quick and professional. Definitely a peace of mind knowing our first house is protected while gone. They installed sensors in almost every potential access point which we like.

"My husband and I have been ADT customers since the summer of 2014. Recently, we sold our home at... and relocated to a rental apartment... Although we encouraged the new owners... to use ADT's services, they decided not to do this. With our current circumstances of renting in a multi-resident building, we are unable to install and use a security system. For these reasons, please discontinue the services related to this account and address. I was told that ADT expects continued monthly payments regardless of services provided. I am hoping that this is not true. Continuing to pay a monthly fee of $48.14 to ADT would prove to be a hardship..." I hope that ADT will respond to our request and confirm that we, indeed, will be able to discontinue our payments for services no longer being used.

I fell for the Marketing hype from ADT when I bought my new house 3.5 years ago. Of the barrage of security sellers (phone, US mail, email), those representing ADT would not work together. Once I signed with the guy visiting my house, he would not match the offers I got from other ADT channels. I fought them for maybe a year and finally said "This contract will expire in 3 years and I'll never work with ADT again." So here I am. I cancelled service at three years with the end of my contract. They took offense that I did not sign an extension. So they have handed my account over to a collector. They bill quarterly and would like to jab me for another quarter before they say goodbye. Bad company, bad practices, bad brand. I am disappointed I cannot submit recommendation with zero stars. That's what they earned.

As of today I can say that I am pleased on the operation of my new system.

I have been a client of ADT Security for 10 years and for many years, the service was adequate but for the past year, it has been simply horrible. My alarm went off, yet again unmotivated, last week. This has been a constant problem for the past year that has not been resolved. I tried to book an ADT technician to come and service the system, and was told it would be a week before a technician could come to my house -- another week without alarm service. Not acceptable, not good customer service and the service people were extremely rude and unhelpful. Finally, a technician came on Dec. 1st and I was told the system was fixed and operational.

Overall, I am satisfied with the quality of the product that I received; it basically does what I need it to. The salesperson that I spoke to on the phone was knowledgeable and was able to answer all of my questions. Since I was comparing security systems and monitoring services when I called, the salesperson even went out of her way to have her manager speak to me to ensure that I was getting the best deal possible.

As I look at the install I question the position of some of the sensors.

The salesperson/installer was very nice but told me he would be installing things that he did not install. Total install cost much more than led to believe. He installed a "glass break" detector to cover two rooms. After reading specs about it after he left I knew that have the area was out of range for the "glass break" detector. He did not have a test unit to test the "glass break" detector.

Right after my system was installed it failed. It took almost two weeks to get a repair person to change a contact sensor. Not good if I call to order the system and the next day it's installed the same type of service should be given for repairs.

I called the ADT customer service line to schedule a move/change in service. I spoke to multiple people (some with ADT and some with PYH) to schedule the removal of equipment at the old residence, move/installation at the new address. I was told my billing would be 49.99 as it had been in the past for the ADT Pulse service. The installer who came to help remove the equipment at the original address only removed the contact points (which I could have done myself without an appt needed) and indicated the remainder of equipment could not be removed (which was not what I was advised when I originally moved in and had the original installation). Then the second installer (Christian) came on-site to install the new equipment. He was very professional, friendly, and knowledgeable; However, unfortunately, there was a miscommunication between organizations and my new contract and rate went up to 52.99/mo.

Difficult to read a blue screen. Want to replace the one installed to a white screen.

My wife and I are very pleased with your product.

I have been ADT membership for several years. Usually my wife pay our monthly payment by mail. This is the first time I went register online so I can make payment online. I tried several times to chat online. I got into the chat however, when I mentioned my reason for help, instead of having the link to do that what I had was a long sentences "Sorry we are busy with tech support bla bla bla...?" What kind of service is that? I am very disappointed. I check ConsumerAffairs. No wonder ADT gets so many 1 star and really is very poor service and I am about to cancel their service.

From the initial phone call to ADT to dealing with installer, I am happy with the experience. Pleasant, competent, service-oriented people. Good product, too! Easier to operate than I would have thought. The only downside is the cost.

After 15 yrs. with ADT we decided to look for a better system in our house. ADT counter offer to us to change all our system with a new one with a lower monthly bill with 3 yrs. contract. We thought it was a good deal & so we agreed. They send Justin ** to install a new system. He told me that the smoke detector is not compatible to the new system he just installed so I have to call ADT for another appointment. The person suppose to come did not show up on the agreed date & we call the office & he said he overslept. Very unprofessional! Then he came & he is selling us the smoke detector. We found out he is not a technician but a sales rep. for smoke detector.

I have been on hold for half an hour for the scheduling dept and no one picks up. This after having called earlier today and was told someone would come and stop the interminable beeping of the broken fire alarm between 8 and 9 tonight. No one showed and when I called at 9:20 I was asked to wait on hold. Another 20 minutes on hold and no one even had the courtesy to come back on the line. When I told my husband I was waiting for ADT, he said they called him a few minutes earlier on his cell and said they could not be there until Thursday afternoon! Yeah gods that is why we called them because we were initially told that they could not come for 5 days!

We just read a similar event! On 30 Nov 2015 we had an alarm event on or about 11:30 pm MT. Within seconds as we looked at each other wondering if someone was breaking in, we turned off the service and called ADT. The Cluster ** started with the person saying "You are not in our system!" Here we were believing we were in the protection system, lol, and no, we were not, lol. The next few minutes were more stressful than the not in our system conversation.

I sold my house and wanted to cancel my service with ADT since the new owners wanted the service under their name. However after 4 calls with a total 68 minutes spent time, still cannot get them to cancel my service. I am certain I will be billed and that will be another hassle. What a lousy company. Stay Away.

I am a customer of ADT Custom Home Services. I receive my customer home service from their Melville, NY facility. I installed ADT at my son's request because of our frequent travel. I currently have a son with brain cancer living in California and we are frequently away from our Huntington, NY home. I have had ADT service for over a year and have been bothered by false alarms for several months (changing batteries didn't help). If you receive enough calls at 3am and 4am you would understand my frustration. I've previously tried to get ADT to service us on our short Huntington stays but because their schedule is weeks out, it could not be arranged.

After signing up from promotional flyer at $36.99 month was billed $48.99 a month but since I was not aware of the increase until I received my first statement they will not cancel contract unless I pay 75% of the 2 year contracted amount. Horrible company & customer service. Would not recommend them to anyone!

I wanted their most basic package, 26.77 a month. After the install guy got through with telling me all about the pulse system, he had me sign the contract. After signing I noticed the amount changed to 53.43 a month. I said "Hey that's not what I am agreeing to." He said this is how they do it now, and I will get a rebate after 6 months. Well now my bill is 53.43 and after calling today and being transferred 10 times and 2 hours later, ADT told me there was nothing they could do for me and that it would be 1,200 to cancel my contract!!! These people are crooked thieves! I would have been better off taking the chance on someone breaking in my house. So very disappointed.

My system is dead. I've called several times to get it fixed and I get the same recited routine to fix it every time -- with no success. Now, the trouble really begins -- to get a service visit scheduled. I'm on hold for a hour as I write this, and it's the second call with an eternal hold time. At first, I'm offered a 2-week-from-now appointment. Ironic, since the wait-recording stresses that I should be protected every moment. Oh, now I'm offered the "HOT" priority spot -- 11 days wait without service. You think they'll offer a refund for the half-month of no service? I doubt it.

I've moved on to another home security service and called ADT and cancelled my services. I was told I was due a refund and didn't need to return my "very old" (I was a 10+year customer and paying close to 50.00 per month). I cancelled early Oct. 2015. I stopped the direct debit from my account after cancelling and have received numerous calls from ADT. Now I'm receiving USPS bills stating that ADT is sending my account to collection for 29.xx. I have no contract with ADT. They owe me. I've had numerous issues with their service and ADT customer service is very poor when issues occur. Bottom line, they owe me money and need to stop calling and sending credit collection threatening USPS mail.

The guidelines ask I be fair with my comments. That seems reasonable, so I'll explain what happened to me and let the reader decide if I'm being fair. I've been an ADT customer since I moved to the Knoxville area in 2011. No complaints. A bit over a year ago I got a notice from ADT telling me my cellular base unit needed to be replaced. I contacted ADT and they sent out someone, and I was told I needed to sign a new three year contract. I told the rep I might be moving before the three years was up, and the rep told my wife and I that if we moved somewhere without service I could cancel the service without an early termination penalty.

I've been paying for an alarm system since May 2013. Called Nov. 14, 2015 because my alarm was going off on its own without it being set. ADT had me do a test run and I was told they could not detect my alarm on their system. NO PROTECTION.

ADT installed in May 2015, sales rep A. **, Mississauga stated may use old ADT wiring (13 years old wiring) and will only install new panel. Also provided a 3 month waived payment but never received it. After one month, alarm is going off continuously from garage door, unable to turn on alarm. Getting worst, you hear the chiming continuously when walking on the main floor without opening the garage door. ADT customer service was going to charge for labour and parts. Had to argue why we are getting charge for it when we just purchased the system in one month. Had to speak to several people, who don't seem to care about my alarm issues. After long stressful and several calls, ADT agreed to have a tech come in to check the garage door. "One free labor" for the tech according to the customer service. Tech changed the garage door to a new sensor.

I have been an ADT for my two businesses. After the contract was terminated they kept billing me for months even though I continuously called and spoke to all sorts of representatives who never bothered to call back or to fix the situation. They made me pay bills that I have already paid saying that they never received the payment. They also refunded my deposit into somebody else's account asking me for more and more money later!!! I HIGHLY do NOT recommend this company. They are liars, never listen to you and they steal your money!!!

Horrible company!!! DO NOT, I REPEAT DO NOT GO WITH ADT!!! Sold house and moving from one address to another, new address didn't need an alarm system. New owners were said to be taking over the alarm system with remaining 2 years of contract. Five months later thinking that the new owners had taken everything over after receiving emails from ADT (Vincent **) confirming that it has been taken over by the new owners I start getting calls saying that in fact it wasn't taken over... this happened about 4 times. They called saying it wasn't taken over, I would ask the person on the phone to look into the acct. and check. All 4 times they called. The person on the other end from ADT said "sorry our mistake, in fact it was taken over by the new owners." I would confirm again asking that I don't have to worry about this anymore and each time was told that I do not have to worry about it.

I have been an ADT business customer for approximately ten years. I last updated my alarm system in October of 2014. This took several month for ADT to complete. Appointment after appointment ADT installers did not show up. Hours upon hours were spent waiting at my business for no-show appointments. Since I had to pre-pay for part of the installation I was unable to cancel the installation and contract.

Can't even stop my subscription after 5 years with the company. They never call anyone and I am still paying even though the phone is disconnected. Lousy service. They always tell you to call the other department.

We originally signed up with Brink's over 5 years ago. Brink's installed all of the equipment in that house. Everything was great until we moved and continued using ADT because they bought Brink's and they gave us a deal. This house: Guy comes out, installs everything and "upgrades" us with new stuff for free. He never told us how to use ADT Pulse and things don't work quite right. On a technical level, everything works, but there are kinks and the equipment doesn't seem to talk to each other very well.

Every time I move out to a different apartment Defender Direct; ADT authorized devil, has to restart a new contract for the new address and you have to be stuck with them for 3 years and they continue billing you for both addresses, they have ZERO communication with their billing department.

I have had ADT for just over 2 years now. I get my phone through Comcast modem. I have had them since Aug 2013. The guy from Comcast twisted the phone wires together creating a poor connection resulting is phone line failure. It's been approx 6 months without home phone (don't use it). One day it hits me that ADT hasn't called saying they lost connection to my alarm.

Never pick these people are lying. You thieves are bad bad service bad customer service charge invoices not properly. I pay them 4000 and the services no work. Never use.

2 years ago my home was broken into. ADT called the wrong number to begin with. The police came, never went to the backyard and that how they broke in. I found the damage when I arrived home. I called ADT and they said, "Oh we called you well." I had a listed of 4 numbers? But now the biggest problem is I just found out that I could have gotten half of the deduction which is 500.00 had I been told that. When it happen I don't remember the salesman telling me. I could until I recommend ADT to my daughter.

ADT contacted me with a one time code. Using the code, my alarm system downloaded a software update from ADT and now the alarm system works great as a local alarm. Now that it is working as expected, I disconnected the phone line from the control panel to ensure that ADT cannot mess with my alarm in future.

We were very dissatisfied with the experience we had with your company and would never recommend to friends. We had no idea when the rep came to speak with us, that the entire job had to be done at that time. We had just arrived home after a long day's work and did not think we would be dealing with installation for the next few hours. When we hesitated, we were given a hard sell and told this was our only opportunity. What a despicable way to do business. I was so disgusted, I left my husband to deal with it. All that seemed to matter was to get that sale, not whether we were happy or comfortable with it or not. To date, we have not used the alarm. The rep was in such a rush to make the sale and do the installation immediately, that my husband never caught the explanation of how to use the system. There has got to be a better way to do business! Like I said, despicable!!

We are military and moving from one state to another. Sold my home Oct 30. I tried to cancel a month prior to moving out. Customer service has given us 3 different fax #, a email address, and mailing address and somehow has not received a cancellation letter. Called to cancel auto payments 3 weeks prior to moving out too. Customer service said "ok, no problem" but I was charge the monthly dues. Called to complain for the charges and was told, until they receive a cancellation letter, they are still going to charge my account. And once they receive a letter, they are going to reimburse me. I don't like paying for services at a house I no longer live or own. ADT is the worse and I wound not recommend them at all!

The technician was great. Outstanding job was done. The advertisement I thought were vast differences of actual work I received. This should be detailed and specifically spelled out and not simply the mere basic service the ad portrayed.

We moved to Florida from Michigan recently, and we chose ADT for our home security. My partner has used ADT for 20 years and expected the same affordable, reliable service that she had received. When we called a local installer, we asked for the $99 special, but as he told us that we needed this and that, but never telling us how much these additions would cost. After he finished (seven hours later), he presented us with a bill for $1700. She and I were rather aghast at the number, but assumed that this was the cost established by ADT for the additions to the basic service. What we found out after the fact is that ADT allows more than one installer in our area.

Very disappointed from the beginning with a sales lady who lied to us about the cost and contract. She gave us a specific number and then after the installer came it was a lot more. I was standing next to the technician when he said to her on the phone the price she quoted us in person. I could hear her on his phone say, "Oh they can afford it." The technician was not professional. He left without giving us a remote control. He mailed it to us in an envelope later only after we complained about it. I never got any help from the company with the outside group they hire to do sales or installation. Beware of these people that ADT authorizes to come into your home. They also continue to raise the rates. When I called they offered to waive the rates if didn't cancel service. I hope people wake and see they are not about protecting us and our homes, not with these business practices.

My father passed away in January of 2015. I was worried about his house being unoccupied because we were not planning on selling it for months. I called ADT since that was the company we used. We had been very happy with them. I was told that I could transfer the contract once we sold the house. They came out and installed the system and I signed a contract that I was told was transferable. In September of 2015 we sold the house. I informed the new owners that they would need to transfer the service and continue the account until February of 2018. They called ADT to transfer and to also have a sensor replaced. (They had a door replaced during their remodeling and the sensor needed reinstalled.) After playing phone tag for days with ADT, a technician finally came out. The technician talked the new homeowners into a new panel and a few other options even though it was virtually a brand new system.

I am very displeased with ADT. I had my system installed in March of this year. It has not worked properly since. IT repeatedly gives me trouble signals and the tech person has come out twice to "fix" the issue. I called and they wanted to give me another ticket for someone to come out. I don't want to deal with another tech person and miss work to wait on him/her to "fix" the issue again. I have several metal doors, and was told this may be the issue with the sensors. They should have told me that upon install and I wouldn't have gotten it! I was told I have a 3 year contract, when I can almost guarantee that was not discussed with me when I signed up for service and I am almost positive I was told it was a 2 year contract. I also do not feel like I should be trapped into paying 54 dollars a month for service that doesn't even work! ADT told me it would be 1200 dollars to get out of my contract. I DO NOT recommend them.

I responded to a TV ad that advertised a $99 installation and $50/mo monitoring. Because I added some 7 additional wireless sensors, I was told the additional hardware would cost $545.70. I was told that my credit card would be billed once for that amount. When I got my credit card statement it had 3 payments of $545.70. When I complained they said that the authorization I signed clearly showed that the total owed was $3274.20. I think the form was filled out after I authorized the one-time payment. Had I been shown a total figure of almost $5000 for the system and monitoring I would have rejected the contract and installation. ADT is a bad company to do business with and I would not recommend them to anyone.

I've been an ADT customer for a year now and I can say between the installation and features, both were satisfying. I was on my way to work when I received a phone call from ADT saying my account was cancelled for non - payment when I clearly have bank statements showing payments made and even received emails showing confirmation for the payments and now I have to pay $1000.00 for 75% of my agreement?! This company is a scam people, save the long term headache.

I don't even know where to begin. I first got ADT because my husband had deployed. I thought it would be a good idea to have security, little did I know I was being robbed by ADT. If I went through every problem I've had with ADT I would be writing this all night. The problem that sent me over the edge and made me write this review is my husband is now getting medically discharged from the Army and we are having to move back home. ADT informed me today that they will not honor his military orders. SERIOUSLY?! I am so upset, just thinking about ADT makes my blood boil.

Without request, an ADT maintenance person (upgraded?) my system to include disconnecting interior and exterior alarms, panic buttons, door alarms/motion etc. Upon discovery, I requested service to reactivate my system, to which the maintenance person informed me that he was not able to reconnect the prior items, with the exception of the interior alarm, which he would reinstall for $150.00. I am taking legal action against ADT and recommend to others take similar action.

My home has been covered by a system for about 25 years, first with Westec which through several iterations is now ADT. The old system was reliable and pretty sophisticated. I changed to the ADT Pulse System a little over a year back and have found it to be unreliable, with cameras coming offline, delayed notifications, bundling of window contacts together, and the most recent problem the main keypad panel is offline. I have an ADT signal repeater in the mix as well. ADT assures me the system is still operational, but gone is my peace of mind that is usually one of the factors that goes into having a system. Perhaps if my carbon monoxide sensor really isn't working those whom I've told will know.

Every time I move out to a different apartment ADT has to restart a new contract for the new address and you have to be stuck with them for 3 years and they continue billing you for both addresses, they have ZERO communication with their billing department. The last time I moved the guy who installed the system, he activated the pulse service and he says it is free of charge and guess what, they started billing me 10 dollars extra for a service I do not need. And when I asked for a copy of the contract they put my electronic signature on a contract which I did not approve, which has 10 dollars fee for the stupid pulse service. Every time I call they transfer the call to different departments. I complained to BBB about them. They contacted me and they sent me a new contract to sign without the pulse service but guess what, they started billing me again 10 dollars extra. They think the customer does not read the bill.

I called and canceled this service in Jan of 2015. I asked for a return of the unused portion of my prepaid service approximately 5 months. ADT says there are NO refunds for cancelling the service even though I paid a year in advance. OK, then cancel it as I am moving out of the house on January 14th 2015. ADT then billed me again by American Express in May of 2015. I called American Express and disputed the billing as I had moved out and cancelled the service Jan 14th 2015. American Express called ADT and I am now hearing that the service was never cancelled. BE VERY CAREFUL WHEN DEALING WITH ADT. Their billing practices in my view border on the dishonest side and possibility intentionally dishonest. Could the billing dishonesty that I have experienced be a company practice?

I called approximately 2 weeks ago over the weekend. I left a message with about 3 more questions I had. Can I program different #'s for different people? Will I receive a manual? Last time I checked the motion detector in test mode, alarm did not go off - is my detector too high? I have not received a call back regarding these questions. Will I receive answers for these questions?

Very unhappy with ADT. We had been with ADT for over 30 years and when we moved last year tried another company. It was not working well so we thought this would be a no-brainer to get started back. I had talked with a manager the night before and talked through the process. I had two cameras before and they were less than 2 years old. Installer did survey even though I told him we wanted pretty much what we before and I am retired Law Enforcement and have been around alarm systems my whole career. This younger person tried to upcharge with the platinum plan putting breakage monitors on every window, etc., and did not include any cameras. My wife and I just about told him to leave. We said, "Install the basic," and did not get any cameras as he said it took too long to install and they did not work well.

This company is HORRIBLE, unethical, and unprofessional: Do not use them!!! Defender Direct also known as Protect Your Home promised that they would upgrade and integrate our current system. The Protect Your Home tech came out, and to our dissatisfaction and utter disgust, installed a stand alone system (replacing only 1 of 4 existing keypads) which only monitored 2 of 58 existing zones, and left 95% of our home unprotected. He also installed an unnecessary sensor, which had not been authorized by us.

The first installer was terrible at his job and not clear at all about what he was doing. A second installer was sent to redo the needed work which I had no problems with. Not happy with cost of additional sensors - very expensive and very upset that my 100 gift card is costing me 4.95. Really. I have to not only pay to get my gift card but also now get a money order... Total experience was terrible.

You have very poor customer service. You do not know how to install alarm system to make a house safer family that lives there. The company that I went through very shady workers, very shady people especially a girl named April. I would fire her in a minute. Customer service should be your guys' number one gold. That's why I had them come and take it out within 3 days and I even fax the letter to them and I would never refer anybody to get alarm system done by ADT. Be smart, do your homework and read the reviews.

One week after installation the wireless system failed. Unable to get a service person to "fix" problem until 3 weeks. However, the monitoring service is still ongoing and already charged to the end of November.

We have been using ADT for 2 yrs, only because we were locked into a 3 yr contract. We have had 2 appts set up to add on to the service, both times nobody showed up. I had to call them and find out what happened. After being on hold for 20 minutes I was told I could set up another appointment, but they would not give any discount or do anything to right the wrongs they had done. I would not recommend this company to anyone. We will be dropping the service and going with a local alarm company from now on.

Everything was fine until the last minute when we were ready to sign and my husband asked what the commitment time frame was and it was only then - after installation - that we learned we were committing to a 3 year contract! My husband came very very close to having the installer remove everything! Our representative assured us that if we were not happy or the service didn't perform as promised, the contract would be void. With that assurance, we signed.

The mail in flyers did not seem accurate, and the system is very expensive. The credits are given to the customer, but the customer is still spending more money than expected. But, the technicians was very professional.

As an old time well satisfied customer, I am pleased that I was able to invite ADT into my new home, with complete confidence.

ADT service was acceptable, but upon moving to a new location we needed to cancel. Asked how and they said to send a fax with the info, which we did. Then noticed we were still being billed. Called to ask why and they said the form had to be signed. Fair enough, but they didn't bother to tell me that when they got the form. Just threw it away and kept charging. Now that's how you treat a long-time customer! Would not use this service again.