ADT Reviews

All good service from ADT. Reasonable pricing and professional people that you deal with. Have never had an issue that was not resolved quickly either by telephone or in person in a timely manner. I would recommend ADT to anyone.

Speechless. No other customer service experience has brought me shaking from nerves. No a calm natured person, I tried to reason with my tech so he can perform the service of the cameras that lasted working only 2 weeks. I waited 3 weeks for the sales guy to show up even to adjust my camera. Then when the back camera stopped working I was patient for another week and a half. I waited cause he assured me he doesn't want the tech on the project to get in trouble. And when all the cameras gave out and he refused to pick up my calls - I called customer service for a new tech.

You were quick to respond to the change in my password and solved the problem fast with an excellent staff to help me from the phone. I will recommend your service to all my friends and relatives. I feel much more relieved in my house with the system on at night.

The ADT representative was on time, professional, personable, knowledgeable and he answered all of my questions. The problem was repaired. He even sat down to wait for the apparatus to become more familiar with its surroundings. What else could you ask for?

2/23 6:24 AM. BURGLARY ALARM. Proceed with caution. Sensor: Living Room Motion (Zone 3). I received a call this morning from an ADT representative to notify me of a motion alarm in my condo. She stayed on the phone with me while I checked my ADT Pulse. Cameras in my home did not show any activity. We agreed to not call the police at that time. She would call if the alarm went off again. I am very pleased with the service I am receiving from ADT.

This is the second time I've used ADT for monitoring and I am completely satisfied with all aspects provided. Alarm notifications always are within company guidelines. I have had no equipment failures during this service time of over three years. I will recommend ADT to all of my friends!

I wanted basic coverage for my home but I didn't realize that basic was not what they were installing. I cannot afford the kind of coverage so I called and it will be rectified tomorrow. It was done with no problem and I appreciate that.

I feel grateful knowing that someone is taking care of my business at home while I am away. Especially being a victim of violence I feel safe knowing that I am safe at home at night. ADT gives me security and safety and puts my 6 year old child's mind at ease.

Love ADT. We have been with them for almost 21 years. Have never had a problem. Anytime we set off false alarms they call back within 15 sec. It's so quick. The price for security is reasonable. Thank you ADT for always taking care of us and having such great customer service.

I have had good experience with ADT. I have had ADT for nearly 20 years. I did not realize how my daughter was scared at times when we would get home late. She felt protected when here by herself. When I thought that I would get rid of ADT, we decided to get a new system. Really love the system. Well worth the money for protection. Have set the alarm off accidentally and they would call to check to see if everything was okay. Love it.

We have had them all through the names changes and bought companies and have never had anything wrong with the equipment or their people working the phones. Great company The people are always there when the alarm is going off and so steady and calm. The workman when we moved was professional and told us some things that we did not know but could use.

I can find many wireless cameras online. I have Pulse in my home. Why doesn't ADT have any such accessories and prices on their website? I would like to compare prices without having to listen to a salesperson initially. Otherwise, excellent service from ADT for over 25 years!

Great to deal with when I need them for any kind of service or support work. Need to keep monthly service fees at a even level with other Security Companies, i.e. Simpli-Safe, Vector and some of the local security company services.

I have been very pleased so far. ADT keeps up w/ any & all extended beeps & low battery on health device. I feel much safer now. I would recommend ADT to friends and relatives. The only time I have had a problem was w/ the updated version on the installation. All is fine now but I am still getting use to all the bells and whistles.

Hope to purchase another home in the future and restart up my service with you! Felt safe having alarm system in place! ADT has a quick response and employees friendly & helpful. Looking forward to feeling safe again when I do get another house in the next few years. Thank you!

I have been a customer of ADT for 16 years. It is good to know that you can feel safe and secure in your own home. I enjoy the valuable services, protection, and customer service from ADT. I believe I made the best choice by utilizing ADT. Thank You!

We had a problem with the great North Wind blowing against our front door and jiggling it so that the alarm went off! The Tech who came to help was friendly, courteous and creative in the fix. Thanks again ADT.

We had been an ADT customer for years before moving and make the huge mistake of going with the Xfinity package including home security. We quickly switched back to ADT since they are truly the best in the home security business -- from sales, installation staff, phone support, technical help... and most importantly monitoring our home effectively. If we ever move again, we will always choose ADT.

Over the last 20+ years, we have lived in 2 homes. We protected both homes with ADT Security Services. Never once in this time frame have we had any problems with ADT. I would recommend ADT to anyone looking for a truly reliable Security Service.

A while ago I complained because I have been with the companies you took over for many years, and my billing went from $28.00 to $43.00. You reset my billing to $28.00 a month ago or so and now it is up to $35.00. Are you putting me back on the $43.00 in a few months? Because if you are, I am done with you.

The only problem is that I was not able to secure all windows and the alarm panel is at my back garage door of my home and is hard to hear the alarm when I am in my bedroom. I would also be interested in some type of visual monitoring.

I am considering going to another company. My monthly bill went up and customer service they were going to remove the 25.00 off my bill, it is still appears. My phone and cable company gives a better rate and offer more for the same monthly fee.

Everyone with whom I have dealt or spoken with ADT, whether in sales, technical, or customer service capacities, have been, without exception, of the highest quality in terms of knowledge of the product, truthfulness, and consideration for me, the customer.

Representative was very pleasant, informative and compassionate. She took the time to go the extra mile. The phone conversation was precise and information was given to me on how to be able to resolve the issue myself by going online and researching the manual for the system.

I am very happy with the alarm service. I have had them for 6 years and feel very comfortable when I leave my home. I wish the cost wouldn't continue to rise as it may get too expensive and may need to look into another company.

We have this system for my Mom as she has been known to fall. We have actually used it 2-3 times for emergencies & the response has always been quick. There have also been a lot more times when my Mom has bumped her button. Every time the people have been extremely nice & immediately take care of resetting her machine.

The installer had done a great job. However there are few mandatory things that are missing. Like a ADT Hold on the front yard and few other stuff. And need to know if there is something else I need to know about ADT.

I have been a customer for years and never had a problem. ADT calls you back immediately. ADT is always courteous and willing to help. That's why I would recommend ADT to anyone who needs a good Home Security system. The Tech guys are great. They explain everything they plan to do to fix your security system.

Several times when we are too slow to disarm, it triggers the alarm and immediately we get a call both to my land phone and cell phone. Very efficient. And they also acknowledge when it was corrected. Thanks for your constant watch.

Called in because I was having trouble with my pulse. Customer service was great and very efficient. Customer guided me through the steps to make sure everything was working Proper. And last but least the button for United States and Canada was set wrong after that we fixed it and app went to working well!! Thanks!! Great job!!

I feel safe and secure with my alarm. Very easy to use. Price is reasonable, the ease of paying online monthly or quarterly is wonderful. I recently added the camera and it works with ease. Thank you ADT for great Customer Service.

For the last couple of service calls, you've sent a tech named Nate. This gentleman has been prompt and provided us high quality service and expert advice. Please continue to send him if and when we need additional service calls.

We have no complaints with the service we get from ADT. Every time I had contact with ADT it was a pleasurable. Questions answered and the issue at hand was addressed and resolved. Thank you for the feeling of protection.

I am very happy with the ADT Pulse System that we installed. It is nice to have the cameras and the home automation features always available on my smartphone. For installation, I was very happy with California Security Pros, and I would highly recommend them.

Was very promising and did not make a huge deal and let me speak my mind and continue on. Feel he was fair yet a little negative. They gave me peace of mind when I was worried about a few suspicious characters.

I have full confidence in the reliability of my ADT security system. It has been 100℅ reliable each and every time there has been a breach of any of the entry points. The 24 hour monitoring has responded every time there has been an alarm incident. The yard sign and window decals alone serve as deterrence to anyone looking for an easy target. Thanks ADT for protecting me and my property.

We have had ADT for several years and they have always been on their toes. You have that safe feeling going to bed or going on vacation that you are being protected. Thank you ADT for taking good care of us.

We had to re-enter the house after setting the alarm. Although we thought we had turned the alarm off and on again, we did something wrong. I got a call in the car about the alarm to see if was genuine; I handled the entire matter over my cell phone to avoid the police being dispatched and being assured that the alarm was set. Great job by a mature agent.

I am very pleased with ADT service. They are prompt and accurate and always polite. I like their service and would recommend them to anyone. When you call for service they come very soon and fix the problem. If you need security they are the ones to call.

Recently switched from another company that had really dropped the ball. I really like the ADT service. The installation went smooth and is very user-friendly. I love the camera and the remote also. Love the pulse system. I will definitely recommend to others. Very happy.

It took several calls for me to make my decision. But, once I did, ADT rolled out the red carpet. The installer was nothing less than professional and courteous. And, I accidentally left a pan on the stove one night that started smoking a bit and the ADT fire/smoke/temp alarm in the hallway went off. ADT called me within 30 seconds to see if they needed to dispatch fire department and I explained what happened. They then walked me through resetting the system. Great Service and the system works great! ADT makes me and my family feel safe and secure whether we are sleeping or away from our home.

Have always been satisfied with ADT. Have not needed them yet but someday we may need them. Phone tech have always tried to solve problems. People in the field have always been neatly dressed and very courteous. They have always arrived when scheduled and have cleaned up after their work.

I was home waiting service to be done last Friday. My appt was for 10 a 12. After 1:00 pm, I call ADT. The rep on the phone told me they did not see an appointment for me. Needless to say, I was not happy as I had made an appointment week prior. After calling, they apologized and said they would give me a discount and rescheduled for this Saturday.

I have been a customer a long time. I would like to have cameras outside my house but they cost too much. With most companies when you upgrade it's free as long as you stay with them. Like a 2 year deal.

Our service at our home was installed more than four years ago and we have received very good service from ADT on alarms as well as when we may need service to the system or just questions that we have pertaining to operation of the same. It has been a very good working relationship. There are no excuses just action to get the job done on their part. We also had their service on another property that we owned and have since sold and had likewise experienced the same high level of service there for the three years that we owned it. Thank you ADT.

Very happy to have this service. We decided to be proactive and know that we and our household are protected. Thank you! We do want to get another remote as they are extremely convenient. Very easy for us to operate.

Contract incomplete. I still waiting for change de DVR Hard Disk. About two months waiting for One terabyte Hard disk instead 500 megabyte. I call several times to Media tech in Ponce PR and they don't do nothing yet. Also I contact ADT and problem persist.

Great service. Price too high. Called to get replacement sensor. Told that the price was $85 and a technician had to come out. Explained that it was only the top piece that had fallen off, but could not get just that piece.

Professional and timely. Jason ** did a great job with the installation and we are pleased with service and product so far. The outside and inside cameras add a great sense of security and we are glad we got them. Overall a very good experience.

Awesome experience. The technician was very professional and made me feel confident I was getting the best services for our home. He had the best customer service skills. I really was impressed! Everything we went over was thoroughly explained. We are super happy with ADT!

I feel secure knowing that ADT is there for me. Whenever an alarm has sounded, they are always prompt to respond. Their customer support has provided friendly service whenever I've had to get in touch with them. I would recommend ADT service to my family, friends, and neighbors.

I have been very pleased with ADT. The customer service employees are always very polite, very knowledgeable and helpful in any way possible. ADT is very fast to respond to any alarms whether a real alarm or an accidental alarm and take the appropriate action.

The technician that came out did a fabulous job at installing the sensors in my house. He went above and beyond to make me feel comfortable and it was 100% courteous. He informed me of everything that he had to done to make sure it was a smooth installation.

I am in Mexico and I received a notice of charges. The rep checked and my account was not coded correctly. Great customer service! The rep was very helpful and corrected the situation immediately. I wish I remembered her name!

Peace of mind is what I have, now that my property is under constant surveillance, under the watch provided by ADT. No one can just walk into my home at random without me "hearing" that they've arrived, welcome or not!! I would happily recommend ADT to anyone who lives alone, travels often, or just needs to have peace of mind in their life.

Great service each time I call! The techs who come were out excellent! Reps came out twice to adjust cameras and to ensure they alerted on time! Reps has explained how to use the system and cost if need more cameras.

Customer Service over the phone misled me to believe that first false alarm would be waived. We accidentally dropped control and panic button set off alarm, police came, and we owe a $200.00 fine. Can you help? Additionally, we were not properly notified prior for ADT summoning the police.

I am very pleased with ADT. I like that I can be so far away from our 2nd home and know it is being watch at the same time. My only issue is that I did have an issue with someone opening the door at this house and it was in the Mechanical room which no one can get to the rest of the house by opening this 1 door. Alarm did go off and ADT did call me. Being 4 hours away I ask for them to call Police. Police did show up and I guess Police made a very small attempt to close the door but did call ADT back and said they could not close the door and owners need to come and lock up. This message was not given to me from ADT. What was told to me was that the officer did try to close the door the best he could and thought it was good.

We have had ADT for over 10 years now. We had a break-in in our attached garage and only a St. Anthony medal in our car was taken. That's when we realized we needed a whole house protection. ADT installed a complete system with remotes and an auxiliary control panel in the upstairs master bedroom. The system detected several attempted break-ins that scared the burglar each time. We love our system and feel completely safe. The system also detects fire and smoke. We love having a system that calls us when we are away. ADT gives us full peace of mind when we are home or away.

I was very pleased with the initial installation. The ADT man was nice and explained everything well. He took his time and was very patient as he explained to my wife and myself. The installation was incomplete because there were four outdoor and one indoor camera that had to be back ordered. I expected these cameras and the installation to complete the end of January. We are approaching the end of February and I still have not received the cameras. I am disappointed. I have been an ADT customer for many years at my Houston residence and this is the first time I feel let down.

I had a wonderful experience with the representative. Very knowledgeable and explained everything I wouldn't to know. Great job and thank you. I will recommend a friend and I also talk to people about how great the system is. I had no problems that ADT could not fix.

We are very satisfied with our ADT service in our home. It is very helpful and dependable. We feel very safe because we know which door is being opened because it tells us so. We feel very secure when asleep because we know we are being watch over.

Really enjoyed your representative's visit for estimate and install. 5 star service. Very good at explaining and it went very smoothly. I would recommend ADT to friends. Also, I already use ADT at my business and I've been satisfied with that level of service also. One thing though... I never received the $100 gift card. Who do I contact to follow up on that?

My interaction with ADT personnel has been nothing less than exceptional. However my interaction with Defender personnel has been somewhat less than what I expected. I finally had to get an ADT person to contact a Defender customer rep who knew what she was doing to get what I needed.

3 Phone calls since Feb. 1 and the billing problem has not yet been fixed. The automatic withdrawal from my checking acct. has not yet happened. I'm now 5 days "late". This has been a problem since the Jan. payment!! Please fix it permanently or I will find another security service. I don't have time to deal with this every month and I'm never late on any of my payments for anything. Automatic payments are out of my checking account.

Superb security company. I have had ADT for slightly over a year. I am very pleased with this system. The price is reasonable. Installation was very easy and the installer was willing to answer all my questions. Customer service has always been pleasant and answered all questions about the system.

Thinking the grass was greener with another company was a big mistake. ADT came back to uninstall the other equipment and put back ADT equipment. Never switching again. Grass is really never greener on the other side. It is a smoke screen!

When you need them they send the police to your house fast. So that's a good thing to me and the things they put in my house so good. And it easy to work so I will tell everybody to give you a call. I to add camera to my plan so I can see what going on at my house when I'm not there.

Our service tech was Pat **. He arrived on time and neatly and professionally installed a new iHub and synced the cameras. He also installed a new touch pad and tested the water flood sensor. He was very good. I will use him going forward to service our system.

I've been with ADT for years. I've made a lot of mistakes and set off my alarm and received quick response from ADT. If there is some way to offer a senior citizen a discount one is very welcome. Thank you for your years of services.

We got our ADT service through USAA. All interactions with the ADT staff have been positive and we've been satisfied with the service so far.

Certainly would recommend to a friend. Never a problem with ADT, thank you! Immediate response from ADT when system accidently goes off. Very pleasant and helpful always. I feel that your personnel are very well trained, if I have any problems a technician always comes right away to fix. Thank you again.

Great peace of mind. Very professional organization! Installation specialist really knew what he was doing and he was prompt, courteous, informative and neat. The install took very little time and he allowed me to choose sensor locations. I really like being able to set the alarm remotely. I am very please I chose ADT.

I will make this short and sweet. I have never had a problem with ADT and they always have been, polite, friendly, knowledgeable and helpful. They have notified me when necessary of any trouble with my home and replaced cameras when they went bad and walked me through the replacement.

We have really enjoyed our ADT system since turning it on. It's that extra comfort we feel when we leave home or turn in for the night. The installer was informative and friendly, and answered our questions. Thanks again for peace of mind!

Satisfied with the service provided, but wasn't given equipment ordered when signed up. When the tech did the installation he didn't have the glass break sensor that I ordered with the salesmen. He said that he would check on it and get back with me. I never heard back from him. After about a week of not hearing from him I called myself and was told they would have him come back. During this waiting time we had a issue with our motion sensor and had to have the tech come back out for false alarms.

Thank you for this fabulous means of peace of mind. Every layer of the process from getting the system in to making it work for me and my family was extremely efficient. I would recommend this system to anyone who wants to feel safe all of the time.

The technician did a first rate job of working on my system. Had to replace the keypad unit. Took very little time, checked out all features and made sure everything worked like it should. Appreciated his time and efforts. Thanks.

While I am satisfied with the service, I would be more satisfied if the monthly cost was more in line with other security services. A lowering of the monthly cost would be appreciated. This higher monthly fee may make me search out other security options.

I have always trusted ADT to protect my home and family. They are conscientious and courteous. I have recommended them to my family, friends and neighbors. They offer you the basic protection plan as well as the Medic-alert console. With this option they provide a feature in which they test your system monthly so that they could hear you in case of a medical emergency. I had to use them on one occasion in which they had to contact emergency services to get me an ambulance to get to the hospital. They literally saved my life.

Easy to use and nice system. I love the chime that tells me what door is being opened (especially with a little one). The installer was very nice and professional. The only issue I have is the contract which lasts 3 years (in an apartment), you have to pay if you decide to move.

I had issues with a den sensor. The first tech replaced the sensor but I was still having issues. When the second tech came out to install my cameras he replaced the main keypad which solved the sensor issue. I felt at ease that he took my concerns seriously and problem solved without having to call and ask for advice or permission.

I am thrill to have chosen ADT. I feel confident and secure with a well-noted company. My only regret is that I didn't do this much sooner. The installer Chase ** was extremely nice and excellent, very helpful when I have called earlier. Everyone at ADT is helpful. Thank you.

My husband and I are moving to another community. We are seniors and are downsizing our lifestyle to incur fewer expenses. We wanted to change over to another company receiving the same service for less money but were basically told that we are locked into our contract unless we pay the large fee ($772) to get out of the contract. If we choose to keep the service at our new location we will have to enter into another three-year contract. So, unless the buyers of our home take the service we have we are with ADT for another three years or for life. While you may be satisfied with what they are offering, be careful to review the contract before you sign. Know all of the restrictions and binding agreements in the contract.

ADT's sales reps were knowledgeable and the installation went good. We've had experiences of the batteries going bad and beeping. It's always in the middle of the night and my husband goes to the panel to check which sensor it is and replace the battery. Also, there were a couple of times when we accidentally set it off and had to call or they call us about different things. Other than that, everything has been good and I would recommend them.

I had an alarm in December 2016. When I called in, the representative said they would call me back with the police report. When they did not I called back and then was told if the police did not notify and they wouldn't call back. I received a false alarm notice in Feb since it was sent to wrong address. I did have them come out to fix alarm after that.

I am very disappointed in this agency. I feel they use 3rd parties that practice deceitful sales tactics and provide misguided information to the consumers who look to them to keep out the criminals. I was sold 2 smoke detectors that did things that my normal smoke detectors did not do. I lived in apartment so I thought this would be pointless but then was told this is equipment that could be taken anywhere I moved. I lost my job and decided to move with family until I could find work. In hopes of being able to take these smoke detectors I called to get the systems removed as I was told when I moved they would take the equipment down.

This is my second time with ADT. I was satisfied the first time I used them, so I naturally went back to them when we moved. The sales process was very easy since I knew what I wanted. I got the digital keyboard and wireless remote this time. The installer was very professional, and he explained the system. I'm very satisfied with the service.

Everything has been fine with ADT. We've had good service and have no complaints.

I got ADT when I moved from Florida to Georgia and everything was good with their sales rep. He explained to me how to use the new keypad and the new keys they gave me. Their service is excellent and I love it. They are very experienced. I will choose them over anybody else.

I was an ADT customer and had been for many years. However when I moved out of our main house, I ended up going through another vendor that ADT contracts with named Defender and didn't realize it. When my contract with them finally expired, I called ADT direct since I wanted to make sure that I was only dealing directly with ADT. I explained that I would be moving in approximately 2 months depending on how long it took my place to sell but I didn't want to wait and not have any security alarm protection.

We were with ADT years ago. We quit them and went to Brink's but they bought out Brink's. So far, the services are okay, but we have to have a certificate in order to receive the deduction for our insurance billing. On that certificate it needs to say that we have wireless which we do. However that is not provided by ADT and they have something else that's on there. And every year it gets to be an issue. Every year I write ADT and every year I put it on a questionnaire but nothing ever gets resolved.

We got Brinks a long time ago. Then they said I'm now with ADT and we have stayed that way. The installers were good people and knew what they were doing. Also, they have good reaction time and are very attentive. I've made mistakes on getting out of the house and they call right back to let me know that the alarm went off.

After over 10 years of being a customer with ADT, I called to cancel service because I am moving. They mailed me the last bill and charged me for an additional month of service after I had cancelled & moved. I called ADT & they said this is their "company policy" to charge for one month after cancellation date. What a rip off!! I will never use them again.

ADT customer for many years. At the beginning of February I called ADT to get 3 more sensors installed due to my house's renovation. While on the phone they quoted me $ 400 for the installation which, in my opinion it was outrageous. So I decided to cancel their service (I do not have a contract with them) and to contact a different alarm company.

I have been an ADT customer for many years and have had some issues with them but remained a customer of theirs. Recently, I contacted them to update my control panel. I was interested in the mobile touch pad. Upon speaking with Jonathan, he set up and order an installation for me which was suppose to take place tomorrow 2/17. I had some easy question and called today to speak with a representative. Well the first representative could not answer my question (I asked if my new panel will have the remote key fobs with it) he transferred me to another rep. Upon speaking with that rep, I come to find out that the control panel I was supposed to have installed was not the one I wanted. In addition, I was being charged $50.00 for a bracket I didn't even need and $59.00 install fee.

Bottom line: I was lied to from the beginning, and at every turn of this debacle, by every ADT employee I spoke with, bar none. I would never have started service if I knew ADT would not let me move the $1400 in equipment that I was promised would move with me, nor would I have started service if I knew ADT would force a new, extended contract when we moved.

Service installation by Technician Jorge was great. He was patient during a whole day project, explained everything in detail and was of uber assistance! He took pride in his work and did everything neatly and was not trying to do his job sloppily. Thank you ADT. We are glad we have you.

ADT is excellent and we're very happy with them as our security system. We've had them for so long. Anytime we've had a problem, they've been very helpful. I've screwed up turning it on a couple of times and they call and get me squared away. We used to go to Arkansas and that was the only time we would put it on. But then we had break-ins in Brookfield, our very nice suburban area, so we put it on every time we leave and even at night. ADT is a sense of security for us. We've not had any problems with people breaking in.

ADT assigned Technical Support with Defenders, Inc. DBA Protect and scheduled an installation of their alarm security system in our business, which is a church. The installation was never installed correctly & our telephones are not workable due to incorrect installation of the alarm systems lines. Per our phone provider. Manny came out immediately and doubled check the phone lines & stated, have we had an alarm system installed recently. The answer was yes on 11/16/16. He stated, that it appears the alarm system lines are interfering with our phone lines. He suggested to call ADT and request a monitoring Service Tests to check their lines to see if they are ran correctly, which we did on 1/26/17. The results were the alarm system is not working at all.

ADT equipment upgrade installation compromised use of bathroom receptacle (now unusable for hair dryers), it resulted in bathroom not being to code requirements. No longer complies with NEC code nor OSHA Standards. Existing required GCFI outlet was compromised.

I had ADT when I was in Maryland about a year ago before we moved to North Carolina. My experience in signing up with them and my interactions with their reps have been great. And anytime I had to call for anything, they’ve really been great in getting me squared away. They’ve come and they've taken care of whatever needed to be taken care of. ADT is a great service and they're great to work with.

December 2016, I upgraded my current ADT service to include an outdoor camera after a few packages was stolen at my front door. I paid over $200 for the upgrade. A technician comes the following week and installs a "Ring" video doorbell. I was surprised to see that they were installing a proprietary product. The sales department did not mention that when I placed the order. The installer told me that ADT would have access to recorded video if it should ever be needed by law enforcement. They NEVER said I had to pay Ring after the first 30 days $30 a year or $3 a month for video recording! To keep my bill affordable the sales rep up-sold me (while doing the install) on a hub and dimmer switch and an additional indoor camera. None of which work consistently. Ring disconnected my video recording after 30 days.

In December of 2015 I started a small tax preparation business that's only open from December until April. Knowing there would be sensitive information in the office, I decided to get a security system for the office. I ended up calling the first company that came up on the search engine which was ADT Security. Within a couple of days they sent a sales rep out to our office to go over their different plans. The rep made me feel so comfortable, not knowing it was a set up to later be lied to. I was told by the sales rep that I was only agreeing to a 36 month price lock but I could cancel at any time without an penalties.

I was given misleading information when I called. This was verified by a manager who listened to the recorded messages. Repeated calls to the company have resulted in runarounds by several different people. I still have not had resolution 6 weeks later. My calls are not returned. I thought I was contracting with ADT and then was told Defenders was the company on record for the first 3 months. Several newspaper and flyer ads gave different phone numbers and different information about equipment. I left a good alarm company for a very bad one.

I've had ADT for years. Their reps call when the alarm goes off and they send the police when I don't answer the phone. They're excellent and I'm very happy with the service. The system always works and I don't plan on switching.

I have had ADT for around 12 years and have been ok with the service except customer service people and a incident a little while ago. First any time I have spoken to CS every one have has been unfriendly and I had to beg for help. Anybody can say whatever they want. The most recent thing is my DVR crapped out so they replaced with a very cheap and no remote and very loud fan with no remote. No instruction manual or any documentation. I asked and got a appointment for the cheap DVR and problems of using my security system to go back and view things. They called ahead of time and said the DVR I got is it. Asked for a manager, said that is the DVR and that's it... I also have warranty. Not satisfied.

I've lived in one house for six years and in another house for over 20, and sometime during that period I decided I needed a security system and I selected ADT. I had the house built wired with the security system so six years ago when I first moved in, I had the main ADT program installed and activated. It's working and ADT does a check once a month. It's silent but efficient. There's nothing that has caused me to make me want to change, although other security systems are advertising quite a bit and some of their features sound very interesting as well as considering that I would have to increase my monthly payment if I were to add some of the similar systems with ADT.

We moved to the country "where you don't even have to lock your doors" but we did anyway. We were broken into the first year. That's when we had ADT installed. We joked that we were like Fort Knox now. We are both retired now and home all the time so we don't set the alarm but we lock the doors!

I'm very happy with my experience. I have the wireless keychain remote and the interior motion detector, and I’m satisfied with them. Working with the ADT rep has been wonderful, he's a really nice young man. Also, I have set the alarm off a time or two by accident and ADT has been wonderful.

Do not even call them if you receive a gift card in your mail box! You will never meet the condition for the gift card offer. This is the only one company that charges you ($105.19) for a quote and charges you a second time when you decide to not sign a contract with them. They don't leave any room for thinking about the offer, comparing with other providers or even reading the contract.

First they will rip you off by sending a bunch of college sales kids to come and convince you need all this equipment, then their crappy system malfunctions and I get stuck with $800 worth of false alarm bills. Then send out incompetent techs that accidentally break your stuff (they dropped my window AC unit out the door). Now one of the tickets I couldn't pay just went to collections screwing up my credit. Thanks ADT. Now to make things worse instead of helping me and following up with corrective measures they are only concerned about when you are going to pay them. I wouldn't recommend ADT to my worst enemy.

I saw ADT next door so I got one too. However, I got a little annoyed because I wanted to add two more windows and they want to give me two cameras. I told them I can do the windows but I'll get the cameras when I can afford it or, I can get one camera at a time. I know it's about $100 for a window and I got two windows that I wanted done. I thought I’d have a camera on two corners of the house, northwest and the southeast. But they want to do it all at one time and I don't need that then and I couldn't afford everything at one time. It's not good because it doesn't speak good for the company. I still have the old system because their system came in after I had another system. And that did the windows and they put the little hickeys on it. I had that for about 10 years with an alarm on it, but they don't use that now.

I called ADT on August 5, 2016 to terminate service at my office. I was told by the agent representing ADT that I would need to write a letter on letterhead, and that it would take 10 days for the company to process the letter. I wrote and sent a letter that same day. I received no response the entire month of August. In September I got a bill. I returned the bill with a copy of the Aug 5, 2016 letter explaining that service had been terminated. In October I received a bill. I got back on the phone, and on Oct 28 the company replied that they'd received my correspondence and that I had to send a letter on company letterhead. I mailed AND faxed my August 5 letter.

I hate this company! They use very deceptive practices to get a sale. They advertise you will get $1500 worth of equipment with 15 window and door sensors. This is a lie! The guy came out and accessed our house with 3 exterior doors and 22 windows. The advertised 15 sensors was a good start. However the salesman was so cunning that he had everyone worn out and confused. We ended up getting 3 door sensors 0 window sensors and a glass break detector. Somehow we only got $800 worth of equipment.

I ordered service over the phone and then decided to go with Vivint instead. When the ADT technician came for his appointment, I informed him that I decided to go with Vivint in order to receive the service I desired. The ADT person asked me what I was going to be getting and I told him. He said that he would give me all the same items for the same price. I said... hey.. why not. He told me the items I wanted would have to be ordered and would be installed in two weeks. Three weeks later, I called ADT and was told they do not offer the items at all. On top of it, the guy had me sign a contract for the increased priced which I thought included the items and ADT will do nothing to help me. I was told they would not decrease my charge to the original agreed upon fee when I set up the appointment. This is a very deceptive company. The customer service employees are horrible... they will not listen to any complaints.

The installer arrived pretty much when he said and was very nice. I did the wireless system so only a couple of holes in the wall. From there downhill. I was supposed to get my special at $27.99 with 15 window connections and a panel box and door contacts was included in the 15. I only received 2 of the contacts because he said I didn't any more than that. I received one door alarm and until I read the reviews I don't know if it's been installed correctly. He put a couple of window contacts on because he said I didn't need any more than that.

I had another company before and ADT bought them out, and I stayed with ADT. I pay for it by the year, which has been great for me. They gave me a 5% discount for doing it and I've had no problem with it. It's something I set up to do to begin with and I've stuck with it over the years. When my alarm goes off, all the salespeople call immediately. The batteries went out one time and they put in a new battery for me and they did it very quickly. Another time I thought that the alarm system was set and when we left the house, it went out. Then the police came, they called and sent in my daughter. Everything worked great and ADT did a good job. I would recommend them to anybody.

Three months ago I responded to a brochure from ADT. The company came to install the system. The technician was here from 9-5 when I asked him to leave. He was rude, belligerent and refused to leave. I threatened to call the police. The second technician spent five hours trying to reprogram the system. I had service for one month. After that I have had a yellow triangle telling me the system is not connecting with ADT. ADT now tells me that the keypad installed is not adequate for my house.

My experience is that ADT charged me for installing new equipment even after I turned equipment in from previous location. Secondly, ADT did not regard the time put in the contract period, which was over 18 months. Instead, they began and extended a new contract period of 3 years. They charged me over $800 to have system put in at new location, which also already had a system in place. In addition the new system malfunctioned, causing disconnect in monitoring and inability to use remote pulse to set or disable alarm, forcing me to go to a hotel due to feeling unsafe, over 65, living alone. Refused to let me out of contract and/or adjust charges.

I've had service from ADT when I was living in Santa Cruz. I went on the yellow pages and at that time I didn't have any reviews on the services because I didn't pay too much attention to it. Here in Los Banos where I live right now, since I have had service with ADT before, I didn't see any reason not to go back to them because they provided good service. I called them and I said I wanted to install the system here in this other house and there was no haggling, no discussion of anything that I could get a better system for this money. What I was getting was what I had in mind and we didn't discuss prices. There was no sales pitch on their part and I wasn't expecting one. They just sent a technician home and then that was it.

My package with ADT includes the window sensors, a keypad, and a voice that tells me when a door is open. I felt very comfortable after the woman I talked to explained how things worked. So far, I'm satisfied with their service. They're doing their job since I've never had to use them. When I forget to disarm the alarm in the mornings, I do run over and punch the code in real quick. The first time that happened, I did get a call from ADT. Now after that, I have not gotten a call.

My experience with ADT lately has not been very good because the alarm goes off for no apparent reason. I don't know why but it only happens at night because that's when I turn it on prior to going to bed. There's a recording that says there's a movement but there is no movement because I have all the doors shut and nothing is going on. And then sometimes it's very hard to turn off. Or the minute I turn it back on within a minute or so, it goes off again. They were going to send some batteries but I haven't received them yet. So that's what I've been waiting for.

My next door neighbor had an ADT system, and most of the systems where I live were ADT so I went with it and I've been happy. I've had an upgrade since I first purchased it. I got the fire and carbon monoxide detector, and put two cameras outside my back door. Somebody tried to break into my house and the alarm went off. The response time was quick, the deputy came out, but nobody actually got in. I've set a camera on my deck by the back door and I got one on the inside by that door. So if somebody does get in through that door, I can tell who it is because the camera takes pictures. I haven't had any trouble since I put the cameras up.

We've been using ADT for three years, and haven’t had any problems with it. We get ready to leave, turn it on, come back, and cut it off. There were a couple of times when we came in and forgot to cut the alarm off or the dogs were out. It went off and we were gone, and the people at ADT canceled it. The only thing that concerned me after the fact was that if somebody wants to break in while we're gone, they could come in. Although the alarm system is going to go off and tell them that it's armed, they could still run through here for ten minutes and pick up something if it was lying around. I called ADT up and asked them about a siren or something because noise is more of a deterrent than the little sound system that goes off inside the house. They came up with some amount of money that I had to pay to get the speakers or the megaphone outside installed but that was out of the question. So far, the system is helping.

The young lady I spoke with stated she would email some information and follow up with me the next day. Neither occurred; and obviously ADT has my correct email info. I have been a customer for a lot of years and should not be treated like this.

I have been an ADT customer for years, seven to be exact. I recently wanted to upgrade my ADT to include smoke detectors. The installation company did not come within the scheduled time. I had to phone them (ADT) to see what the problem was. After conflicting stories from a worker, then a manager of ADT, I was assured that the installation company would contact me within the next business day for some sort of resolution. Fast forward a week and nobody contacted me. So I phoned ADT back and talked to the same manager. After apologies, I was asked to continue the communication by email. It has been ANOTHER week and neither the manager or the installation company has contacted me. I guess this is how ADT treats customers after continued patronage: neglect and complacency. I am currently looking for a new security service provider.

We were having break-ins in the neighborhood so I called our realtor and she recommended ADT. The sales rep was very helpful and was able to get somebody to come out and set up the whole system within three days. They came from Tucson which we are about an hour and a half away from. They provided very prompt service.

I have been very happy with my ADT system. I would however really like a refresher on what all it does. I was so anxious about it when it was installed that I don't remember all the features. For instance, I'm pretty sure they told me there was a panic button, but it is not labeled and I don't remember which button it is.

I first had your system installed December 2016, after purchasing a home. I was advised by the technician in a flyer I had stated I would receive a $100 gift card. As of today 2/2/17 I've yet to receive it. Papers were to be mailed to me to fill out and haven't received that either. I'm very upset about it too.

My lamp was cutting on as programmed. I called ADT and spoke to someone for technical assistance. The person told what to do and I was able to reprogram the lamp to cut on, I haven't had anymore problems. Thank you for your help.

The ADT system has been fine and I have no problem with it. The ADT representatives have been here wanting to do the wireless thing on the system but I didn't have them do it because my three neighbors around me have wireless and they have nothing but trouble with it. I don't have a bit of trouble with mine except that once in a while or every three years, the battery goes dead. And I just change it.

I was gonna install ADT in my house so when technician came first think he disconnect my entire alarm system without my consent and not in professional way just pull out from mainboard and keypads. I did not question technician first because I assume they are well trained. When come to price I was given crazy number over $5000 so I did not go for that. When technician was leaving he say that my system is reconnected but it will take about 15 min to reset and he left. Next day nothing working so I call ADT customer service and they say that they can't help me and I should call my existing company so I say, "It's fine but who will pick up the bill for reconnecting my system?" Answer was, "Not us. You will have to pay for it." Very disappointed and surprise that they are still in business.

Not worth the hassle. We've been an ADT customer for over 7 years and during the course of our time with the company at our previous residence we've never experienced the kind of service or lack thereof since recently. It began when we moved to another home. The agent who processed the transfer did her song and dance about receiving the following for free: 2 key fobs, 1 carbon monoxide detector, motion sensor and a $100 free gift card, all for $99 + the first month so a total of $139! Great! We set up new service for not only $139 but $539 and no gift card! Not only did the tech spend 3 of the 6 hours in the closet sleeping he installed a system we were never told about nor did we want (which cost more) he incorrectly installed the garage sensor therefore, any small gust of wind would set the alarm off! He also never installed 5 of the window sensors and kept one of the key fobs.

We have had the ADT home security system for about a year now and it has not performed very well. The smoke/heat detectors have gone off repeatedly many times and have had the fire department at the house since they have went off when no one was home. They have been replaced more than once and relocated as well since the first technician that installed them placed them almost directly over the heater in the kitchen. The police have showed up when the system malfunctioned with no warning to us.

We’ve had ADT for a couple of years now and I love it. The only time I’ve had problems with them is my daughter lost my extra set of car keys, so I asked if they could give me a deal on the remote and they said no. I almost cancelled at that point because we paid a lot for our service each month. I pay all that money per month and we’ve been good customers paying on time, and then the rep wouldn’t give us a break on ordering the remote. Overall I’m very happy and I’ve recommended it to people.

I replied to an offer that was in the newspaper, gave them a call and they sent an agent out when I first moved in to my home. The customer service representatives are spot on. They stayed with me until they're sure that I had all my questions answered. As a matter of fact, they'll ask me a few questions to be sure that I understand their answers, which sometimes, I didn't, so that really helped. Their website monitors my system and if I don't do a test that will run through their system once a month then they send me an email. They keep reminding me until I do it. And I'm actually pretty delinquent right now, because I haven't had a chance to do it. They also do an automatic payment from my Visa which gives me a little bit of a reduction on my monthly service amount. It's always right and they send me a link to the statement so that I can verify that it went to the right place. I've never had trouble with ADT.

We were notified that the alarm went off when we were away. We were sure that everything was secured and set properly and had left just a short time before the alarm went off. We scheduled an ADT visit to check out the system. It was found that two of the three door sensors were faulty. The service rep replaced them and also was very helpful in giving us info about the system and answering our questions. Also, much to our surprise, the service call was at no cost!!! Your service rep was absolutely great as well as your response to our problem.

I have been with ADT for 9 years. I even moved and brought my ADT service with me. I recently purchased a new home, and the home builder has pre-wired my home with another security system. Once I told ADT of this concern, their response was either to continue to pay my ADT charges until the end of my contract along with the security plan that I have in my new or to pay an unbelievable early termination fee. I will never associate or refer anyone I know to ADT. In my opinion, they lack the ethical business customer service model of a successful company.

I am disappointed in the ADT customer service. My mother is a senior who pays for ADT services. She has a key fob as part of her home security system. I recently discovered that the key ring part of the fob is broken. She says it broke several weeks ago. Now she has trouble keeping track of the device as it is not on her keychain. She says when she called for a replacement she was told they only replace if the device is completely broken. When I called ADT on her behalf I was told the same thing. When I asked to speak to a manager the rep said she could only transfer me to sales where I could buy a replacement, which is not what I asked nor wanted.

We've had ADT for the home alarm system for 4+ years now, and we have never had a bad experience with them. All activations – accidentals or power failures only – have been immediately recognized and challenged. The ADT people were alert, friendly, and helpful. Probably the best service we've had.

Accidental panic alarm due to miskeying buttons - ADT response was so quick. It's the reason I prefer them over other security company. I have been with them for two updates. Each update is so far ahead of the other companies. I have let my friends and family know how reliable they and proficient they are.

We moved into home and ADT installed after 8 years in last home. We noticed 4 months in that our keypad doesn't light up like other people's. When calling you was told I was outside 90 day warranty and had to pay. When I asked why it wasn't set up to work correctly they said I had 90 days to change. I was offered $100 off service call but would still have to pay. I feel this is done on purpose to generate service call and was not denied such from operator. Disappointing I now have to pay and take half a day from work/family to have something correctly installed that wasn't the first time done so. Will definitely consider another company since ADT doesn't care to fix a mistake they made.

Very pleased with the support I received. Customer service is great. I'm very pleased with the service I received. I rest assured that my home is being monitored with the best support team that is being provided to me. Thank you.

Alarm / electrical misfire - Prompt notification and resolution. Nice job and polite person. It was an electrical failure and just an on/off electrical disruption that was resolved by the power company. An ADT representative contacted me and we did the identification and cleared the alarm status. Handled very politely.

I looked at various security systems after our home was rebuilt after a fire. I had known of ADT from other people in the neighborhood, and they were by far, the larger group and reasonable priced among other competitors. So, I went with them, and I'm very satisfied with the service, both the communication when an alarm system goes off and most importantly, what the alarm sensor is -- whether it's a motion detector, a door, a window or a battery that needs to be replaced. It seems those things tend to happen at a much higher percentage when I am out of town than when I'm in town, which is the only time I alarm the house. So, I don't know whether that's what's triggering the increase in sensitivity or not.

I took off of work to have security cameras installed only to find out that they would not record 24 hours a day so I was told to call ATT to schedule someone to come to my house to give me a quote. I called the very same day and was told that somebody from the local office by my house would be giving me a call to schedule an appointment either that day or the following Monday. I never got a call on either day so I called back and was placed on a 15 minute hold then got disconnected and never received a call back so I waited another 20 minutes and called ATT again. Was also placed on the whole. There seem to be some confusion as to whether or not they could give me a quote over the phone or if they had to send someone out again. Was placed on hold for 15 minutes. Phone got disconnected. Never got a call back.

They refuse to give service you pay for. ADT installed our monitoring service which has to have 13 hardwired smoke, heat and CO detectors 9 years ago and we have had no less that 40 false alarms - sometimes the fire dept has had to respond. ADT is supposed to fix the problem but only gives lip service. We have tried to stop paying for the service and terminate it but they turn us over to a collection agency so we are now going to the state attorney general to sue them.

I had Monitronics for years and spent around $39 a month. I got a flyer in my mailbox that said with ADT, I could get two remotes and a bit more than what I was paying for. It was really something I was interested in because I was going to get more. I had the alarm on the house, but didn't have the Stay alarm, the fire, and the police protection that I have now with ADT, so we stopped Monitronics and put ADT, which we're very happy with. The reps are all very polite. They'd call up and ask if everything is okay, tell me which alarm is going off, and then ask if I need any further assistance. I wish it was not as high in price, but I can't complain about it.

While we were gone, the alarm went off and ADT contacted us. I knew right away that the problem was a new dog that I thought was under the weight limit, and had tested the system by having the dog run through the room to see if it would set off the motion detector. It didn't, so I thought we could turn it on while we were gone. I guess we were wrong. I explained that to the ADT representative and all was well. I was happy with the quick response.