ADT Reviews

ADT has promised three times beginning last summer to send me at least the two yard signs which they indicate I am due every year. I've been with them since the last millennium (over 20 years) and despite my perfect monthly payment record, they can't seem to honor their commitment to send me replacements for my broken signs. I'm wondering why they refuse to help me clearly draw the "line in the sand" that they solemnly advertise around the home of a thus far loyal customer. Is Brinks reading this? Find the house with the broken ADT signs, look up my phone number, and give me a call. If you call me before ADT gets me the yard signs they owe me, and promised me seven months ago, I'll switch to your company (if you have yard signs).

We have nothing but an excellent review of ADT. We have been highly satisfied with the professional sales, installation and use of ADT equipment. We are senior citizens with one being very technologically challenged. But we have found because of our training with our Installer, the system can be learned even by tech challenged senior citizens. Thanks to ADT, we feel safer since the system has been installed.

I'm very satisfied with my ADT service so far. My service package includes the camera, a key fob, sensors, motion detector, the keypad, signs and decals. When I first called one of the representatives to get service, he explained some of the items and features they had. He even told me that they deal with the military and have military discounts so he asked me if I was in the military and I told him, "No," but that I worked for the military. He didn’t run my credit and everything went well.

Tim was very knowledgeable with what he was doing. Had a difficult task, but that didn't stop him. He figured out the solution and now my doorbell works. Thank you so much, Tim. Also thanks to Adam ** for getting me the help I needed.

Last week I received a packet of offers from various companies. Included was one from ADT offering a free security system, plus free wireless remote control, free 15 door/window sensors, and a free Visa gift card valued at $100.00. I have had ADT (Brinks originally) for years, and I have never been offered any incentives such as this ad offered new customers. When I recently added a carbon monoxide detector, I was told my system was outdated and to make it compatible with today's system, I would have to update mine. Needless to say, it was not free. It appears that old customers, and senior citizens at that, are not as important as getting new ones. I am disappointed.

Great service, no problems, wish my bill was a little less!! Been with them for quite some years (had wired service prior). Would recommend this service to others, installer was great, always help if we call.

I feel so secure with this system. I am alerted quickly when necessary. Customer service is very friendly. I would highly recommend this to anyone interested. I am so happy we decided to install this system. The controller panel is very easy to use and installed in a quick to reach place.

We have been an ADT customer for over 15 years. It has always given us peace of mind when we traveled or if our children were home alone. Since my husband passed away two years ago I value the security ADT provides even more. I like knowing that while I'm out of the house, no one can enter without ADT being made aware. It's also comforting at night when I'm home alone. The added fire alarm is an extra bonus. Anytime I've accidentally set off my alarm, ADT offices call me immediately to verify if I am aware of the alarm. I highly recommend ADT.

The representative was very nice, polite and respectful. Responded quickly to my request. Representative followed up to see that the fax was received and to ensure all my needs had been met. I highly recommend this company I have. I used other companies so in comparison I am very very happy with ADT.

This is basically all I need to keep me safe. I would recommend this to my friends and family, also, you get a referral fee just for referring someone to ADT. If I were you, I would get ADT for security and safety reasons. I want and will not live without it!!

With ADT, and my travel during the summer, I feel safe with your services when I am 60 miles away. That sense of security for less than a dollar a day can't be overstated. I sleep better as does my family too. It is an investment to be with you and a worthwhile one. Thank you ADT.

We moved into this house about two years ago and we saw ADT was advertised. We also asked around before going with them. When we called, two men came in and told us about the different programs. When we agreed to everything, the rep called up his office to see if there was a man who could come and install it and there was someone who was available that afternoon so he came in that time.

I reside in a rural location, far removed from ADT's regional base, yet since I've had my system for a number of years, on more than one occasion they have scheduled (and kept the appointment) on-site equipment upgrades. Those upgrades have always occurred without any disruption to service.

I am a widow on a fixed income and ADT has made it affordable for me to enjoy the safety and security to feel safe in my home. Been with them for years and recommend them highly. The security system in my home is dependent and reliable and never had any major problems with it. If you don't have a system yet please consider it.

You can't keep raising the price & expect for customers to stay! When I called to talk to someone about the change, a rep by the name Michelle was very rude. She said it's only a few dollars more a month? Really? How about we have Michelle pay for those few dollars more since it's nothing to her!

We have been pleased with your service thus far. We would like to look into upgrading our system with more modern features such as the ability to do remote setting from our mobile phones or through internet or wireless remote settings or logging in to our account through the web.

The technician who checked our system was professional, courteous and efficient. We were also very pleased with being scheduled with a quick appointment time. That was a big plus in this situation. We were very happy with the service rendered for this problem.

We forgot to turn alarm off. My husband went to bring paper in for us to read. ADT called within two minutes. My husband talked to a very profession lady. We thank you for helping us stay safe. We live in a neighbor that has always been safe. The past few years there has been break in. Thank you.

A few weeks after moving in to my new home I had my ADT system installed and re-activated (there was one already in place just need to be upgraded and activated). The installer was polite, knowledgeable and very competent. So I have no problem whatsoever with the system or the installation. However, about two weeks after install I traveled to Australia for six weeks and because I have been gone I haven't received a bill or email notice that any money is due. Do you have a paperless system of sending bills and receiving payments electronically? If so I would like to sign up. Thank you.

My remote does not work even with new batteries. How do I get it replaced? Also am I receiving my AARP discount? Service is good most of the time but have had multiple false alarms that caused police reaction. Once when I was out of town and was not contacted and this caused my system to be off.

Prices not as reasonable as the competitors' prices. Prices go up after the year with no added services or consideration for long term customers. When you take time to call to dispute the increased charge they are all too happy to discuss and reverse the charges. Why do we have to take our time to call. Just keep our bill the same.

I have been an ADT customer for many years. Recently, I upgraded my alarm system. The technician was polite and arrived on time. He made sure that I understood everything about the installation. I will definitely recommend ADT to anyone searching for a reliable security company.

We recently signed up with Google Fiber and discovered that the GF phone was not compatible with our ADT system. A technician came and upgraded our entire system as well as install a cellular based connection for our ADT system. The installation went well, was quick, and we are quite happy with the results. We can now use our smartphones to manage the system.

Everything that we asked for went well. We were going out of town and our arrangements for our home to be watched over, ran very smoothly. Thanks. It is always easy to be connected with, and be treated professionally to take care of our business.

From the initial consultation with sales, to the installation, and most recently the home automation upgrade, our experience with ADT has all been wonderful! We have never felt pressured to buy more equipment or services than we needed at the time.

One day not too long ago I was not very attentive to turn off your system right away being preoccupied. The police responded right away. It cost me $25.00. However, I was impressed how quickly they responded. Needless to say now I am extra careful.

It is somewhat aggravating to change our password every 30 days. Wish it could be maybe every 60 to 90 days. Other than that so far I'm pretty satisfied with the service you provide for my home security system. Was also satisfied with the installer of the system. There have been a couple of times the alarm was accidently set off and all I received was a message on my cell, but no one from the monitoring stations bothered to actually call me to inquire why the alarm went off.

I am very displeased with the monthly monitoring increase. This becoming a more frequent thing and I can't keep up with it. I'm currently shopping for another security service. I'm sure I'm not the only long time customer who is not happy.

I am pleased with ADT and their services. I feel very safe and am grateful for that peace of mind. I would recommend their services to everyone. It is worth the price for security and peace of mind. Also, being able to monitor my camera and temperature as well as my alarm alerts from anywhere with ADT makes it all worthwhile.

I had a system installed. A very knowledgeable salesman explained the system, recommended and place motion detectors in various places. We feel lucky to have had an alarm installed before and incidents of improper entry occurred. I highly recommend the installation of an alarm, gives you an extra measure of security when you travel!

Whenever I call ADT to inquire about my statement date and charges I receive a customer service representative who is professional, knowledgeable, courteous and polite, exhibits a genuine willingness to assist me, makes me feel valued.

I have not had good experience dealing with ADT "Authorized Representatives" but am extremely satisfied with the service of ADT employees. Have not had to have much in the way of help or service but am extremely satisfied with what I have needed and received. Occasionally a representative from some other security company comes knocking at my door but our conversations end up being very brief. If they are not from ADT I am not interested.

It took me a bit of poking around to find the spot to make the necessary change, but I did ultimately get the change of email done. I have twice posed a question on the timer I have from ADT and how to program it. I have received nothing from either of those requests, posted several weeks apart.

I am consistently impressed and happy with the service I receive from ADT. They are always helpful and understanding with any circumstance I've had. I highly recommend ADT any chance that I get. We are customers for life and will continue to stay loyal to ADT.

We have had ADT for several years. Over the years the alarm has been triggered a few times (hit the wrong button, the dog triggered the alarm etc). Every time this happened we have gotten a call from ADT within seconds ensuring we are safe. I feel incredibly reassured having ADT as our alarm system.

ADT is Good so Far. They monitor my house 24/7. I can see on my phone and monitor it whenever I want to. The response time is right away so I have no problem referring family and friends. Great job ADT.

Was VERY VERY pleased. Great job and on time to install. I hope lots of people get the alarm system as it is so necessary to protection. Very affordable and necessary in these times. Great company and a wonderful team to work with for protection.

I gave four numbers to call. ADT only left a message on home phone when alarm went off. Didn't have correct phone numbers and didn't leave a message on my cell. Because of this they called police unnecessarily and I am being charged $186. I am asking ADT to pay this fine as I feel it was their fault for not leaving a message on my cell and not calling my husband. If they pay for this I will be happy because everything else is good and they have updated my information.

I recently switched to ADT and immediately had one camera failing frequently. One technician came but the failures continued after his efforts to resolve the problem. A second technician (James) came and spent several hours and did not leave until he was sure the problem was resolved. I have had no further failures.

I was told when my system was put in to expect a $100.00 Visa card. Nothing about me filling out request. As my printer is down, I went to my bank yesterday and we tried to get the confirmation and was told too soon yet. You have billed me and I have paid for my first quarter. This is poor business and I do not understand nor could I encourage a friend after your company not holding up your advertisement.

I have had ADT as a security provider for a number of years. I have had great service with the equipment and the staff. Based on my personal experience with ADT, I will continue to use them for security service.

I had another system for years installed in my home but ADT is by far the better security system. I recommend it highly. It's the only system you will ever need to feel secure in your own home. It was easily installed and it's easy to use. Get it today.

I am 88 years old and my wife is 76 years old and we live in a 55 plus old community. We found that your installer did an excellent job on both installing our system and instructing us on its use. We are pleased that we have ADT protecting us and our belongings. We did have incident when our dog had to go out at night and the alarm was tripped before I could get to it and we did receive a call from your staff to confirm everything was all right so the system worked as it should. My father worked for many years at ADT in Hartford, CT. We feel that we purchased the best system for us.

Love my ADT. I was now so impressed with the people that installed it but they are no longer with the company. Safe Streets has it now and they are OK. I loved the ADT people. They are great. Would recommend them 100%.

Whatever the situation may be for example the alarm going off or repair or replacement of an item. ADT is always right on time to handle the situation for me. I appreciate what they have done for me in the past, the present and I look forward to having ADT as my security protector in my future. I will recommend ADT to anyone and everyone.

We would definitely recommend ADT to friends & family for peace of mind. We use our ADT service every day, we love that we can access the controls from our phones anywhere, anytime. It's good to have that security for your family, every day.

We currently have two homes protected by ADT services. We have had a satisfying relationship with ADT spanning nearly twenty years. Great service, no hassles. Thanks. We have recommended ADT to friends and neighbors. Any issue that we might have had triggered a very prompt response and a rapid resolution of the problem.

Would recommend all my friends and family too! They're always there for you...

We are very happy with our service, especially with the assistance of Burnett **, who was extremely understanding and helpful. We are especially appreciative of the iPhone app, which allows use remote access. Again, we would not be customers if it were not for Mr. **.

First time ADT customer... Michael ** was our sales person and installer. He explained every detail, was courteous and professional. We love our new system... and have told other friends about ADT. Have had no issues at all and we feel safe and secure with our new system.

We are very pleased with the service with ADT. We were with Brinks when ADT took over that company. The transition was smooth. Personnel is always polite and helpful. We recommend them to our friends. Thank you for your service.

Two days ago, my alarm system went off because my brother forgot the alarm code. I was contacted immediately which ADT is very good at, to inform me what happened. I was not able to answer, the police came by my house to check my house to make sure everything was ok. I feel so safe with ADT.

I am pleased with the security monitoring that I receive from ADT. They contact you immediately when there is an issue. Early one morning my alarm went off and I was immediately contacted by a rep from ADT. After answering some questions I told them to send the police and they stayed on the phone with me the entire time. My system was malfunctioning and I got an appointment to get it looked at the next day.

I had an issue with my alarm, timing for repair was tight, so scheduled for a Saturday. Local agent called next day and had someone who was in the area would I be available, informed him I was home and if they could get to the house quickly as I was leaving for the birth of my 1st grandchild. They arrived within 15 minutes fixed the problem and I didn't miss the birth of my new granddaughter. Thank you.

So far, so good. Great installation. Cell phone app works well. Still waiting for my doorbell. My son entered the house and didn't get to the security box in time so the alarm went off. You immediately called the police but when my son entered the correct code, you canceled the police. Fast, thanks.

Since we installed ADT, we had to call only once for service. I use the app on my cell to check the system when I am away. I am satisfied with your service. I will recommend ADT to my friends.

Great service and complete work satisfaction, very good explanation about the problem and also the resolution... Will refer to my friends also. The technician took just 10 minutes to fix the problem. Very knowledgeable about the issue and the fix as well.

I cannot say enough good things about my service tech. He was very nice and knew what the problem was within minutes of being at my home. Very helpful. I had to leave work to meet him and was back to work in about 30 minutes.

We would highly recommend to family, friends, and neighbors the services of ADT Security. The few times we have had contact with the dispatchers it has been due to our errors or we had questions. We found them to be courteous, professional and helpful. The response time was very quick, and I know in case of any situation we can certainly trust the response team of ADT... we thank each person for a job well done... We wouldn't have a home without them...

We accidentally set off our alarm one morning. We typed in our code to turn off the alarm, but we did not receive any call from ADT regarding the possible break-in. This is not the experience that we had in the past. We were always called and asked for our password when any alarm was set off.

My husband's key FOB broke on its own and ADT was very prompt about sending a technician out to our home to replace it. My husband said the technician was very pleasant, prompt, professional and explained to my husband in detail and new features to the new FOB. We have had nothing but excellent service from ADT, not to mention peace of mind for our safety while in or away from our home. I would and have recommended ADT to family and friends, as we at the utmost confidence they have our best interest in mind.

Recently our alarm went off in the middle of the night while we were sleeping and again they were let us know and were the phone it was because of the weather ice on the door wall.

I had to call them for help and they were extremely helpful! They walked me through the process I needed without any trouble. It didn't work the first time but worked the second time. They made sure it was working before we got off the phone.

I accidentally set off my alarm a few weeks ago and the response to the event in notifying the police and my contact was speedy and according to instructions... This is the first time that my alarm was set off and the process of notifying everyone was enacted. That was a good test for me to have reassurance of my system working properly.

We are very pleased with ADT services at our condo on James Island. Central Station has been very responsive during the few times our system has been triggered. I would like someone to contact me about mobile access to our system.

I have been with ADT since 2008 and have had a couple of problems, mainly with the hard drive. Thanks to our saleslady at the time and I regret not remembering her name, she advised us to take out the ADT insurance, which we did. She has saved us hundreds of dollars and our tech Don from Jacksonville has been a great guy of knowledge and expertise. When we did occur a problem and there's only been 2 issues they were promptly fixed and we didn't miss a beat or lack of any security! We have suggested ADT to many of our friends and family and will continue to do so. Thank you for your great product and services.

After we had our house broken into, one of our neighbors told us about ADT. So far, everything has been very good with their service and with their reps. I would recommend ADT to anyone who needs it.

We have had ADT for about 2 years, and have been trying to terminate the contract on account of breach of contract. A 3rd party ADT representative visited the house and offered 'free' installation with a 3 year contract. The 3rd party installed the system that week. During the installation, they rarely returned calls after we had issues with the sound detectors. We had to call ADT corporate to get the 3rd party to respond. The 3rd party also failed to inform us that our 1959 Florida house with roll-out windows, 3 panel sliding glass doors, weren't conducive to the proper window protection ADT is contractually obligated to. In addition to failing sensors, failing sound detector (we have dogs and concrete floors), and overall system that is still 'off' on account of ADT technicians failing to keep their promised times, we have never been delivered the Medical Alert device we were promised via contract.

I recommend everyone reading this to have the freedom of just knowing that you're always safe. Starting with having this system in place for any emergency that you might face. Knowing that someone is always there, professional installation and know how to use it to your advantage. The world's a better place just knowing eyes wide open. Installation Technician Ramon **, truly at the top of knowing how to provide outstanding service. Thank you, sir.

A young lady from ADT came to the door and it sounded like a good deal since I live alone so I've had them ever since. The sales rep was a lovely young woman and a typical door-to-door salesperson. The installation was free, which was a big factor, and I had other friends who had ADT so I figured I'd try it. The system goes to the police and fire departments and I'm 99.9% satisfied with their service. I've been approached by other companies that charge considerably less and I preferred to stay with someone I'm comfortable with.

This was a great experience. Technician was polite, knowledgeable and very helpful. He explained each step with installation. Explained and taught us the new upgrades and their components. He took as much time as we needed to learn the system. The new system is much improved. I recommend him and ADT, especially this technician, very highly. The system is easy to use and it is reassuring to have this system in our home.

I moved into my newly built home, in 2015. I had a ADT Security Specialist show up at my new home, to sale me Home security system and services. I was told by the ADT Security Home specialist, that the contract was for 1 year at a time, and it would cost about $54.00 monthly to service my home for security services. Well be very careful of ADT Security representatives selling you ADT series. They will falsely lie to you to buy their services, and once they have you sign the contract, it is. It what was initially told by the representatives selling you the services.

My house was recently broken into, and if it had not been for ADT, the robber(s) may have possibly been able to take so many of my possessions. However, because of ADT, they only were able to take my television (the police found it in a ditch on the next street)... Thanks ADT for a security system that I can depend on.

Thanks for a wonderful experience.

ADT is like an investment that provides peace of mind on one of your larger investments, your home and any human/personal valuables (e.g. My 2 year old dog - Matilda). If you don't have such a system in your house - the next they offer a free install & product consider it!!

I am a long term customer of ADT. My home was broken into, while the alarm was activated. ADT called when the alarm went off and I told them call the police. The police came and the butler answered the door. The police never questioned the butler because he said the alarm wasn't going off. Nevertheless, I came home 7 hours later to find my door unlocked and my alarm still activated. Somehow ADT blame me for incorrectly arming my system. At this point I had the system for 10 years. They fought tooth and nail trying to blame for the break even though I disarmed the system in front of the police now 9 hours later. They refuse to pay the $500.

My experience with ADT was very enlightening and educational regarding points of entry on my home, different risk assessments, and how I am able to protect my home and family. Dustin, our technician, was very friendly and professional and installation was very easy. I was surprised with how nicely the newer hardware was installed; no wires needed and it perfectly covered the places my previous ADT equipment was installed. Overall I would have to say that I am very happy with the services as a whole and would recommend ADT to my friends and family.

The serviceman was prompt and very knowledgeable about my home security system. He checked all the systems and replaced all batteries. I was pleased with ADT's speedy response to my request. Thank you for your prompt attention to my problem and the pleasant serviceman you sent.

We needed to replace the standby battery. We had little difficulty removing the old battery and finding a replacement, but could not get the new battery properly installed. We were able to contact a local representative by telephone, and he came within a very short time and replaced the battery in seconds. Great service for old folks!

I am greatly pleased with ADT's promptness to provide information and warnings about what is happening in the area I live. I also appreciate ADT's security for our home and knowing it is safe when we are here and when leaving our home. We are not afraid to leave our home when traveling.

I wish there was a way to continue to learn or relearn how to use our system effectively... I have set off the alarm twice now and it's because I have a warning light I don't know how to correct... If you are monitoring my device someone should reach out and let me know or ask if I have problems...

I am very happy with ADT. For example, my alarm started acting up and the alarm went off, less than one minute I was receiving a call from ADT's dispatch checking on me. I was very surprised on the reaction time. Thank you for protecting me and my family!

My neighbor across the street was selling ADT so we knew about ADT. I called in for questions about the system and the reps were real informative and gave me answers I needed to know, but it was my wife who managed the purchase herself over the phone. We had full description including the advantages of the system upon signing up and it helped that we had somebody we know telling us about the system. So, we got a good basic package that we're satisfied with.

Since we have had ADT, they have been right there when our alarm went off, calling to check on us. Any questions have been answered and instructions given when needed. I feel safe with their protective services. People are very friendly and helpful. Thank you ADT.

We have had ADT for 27 years. I received a keypad in February 2016. The #1 button on the keypad is not working properly and I called to schedule someone to come check it. I was told that they wanted to charge me $90.00 because I do not have a "maintenance agreement." First of all - I was NEVER offered a maintenance agreement EVER from ADT. Second of all - I have been with ADT for 27 years (my first system installed in 1990). Third of all - now your supervisor representative tells me that my keypad is only covered for 90 days?! Your supervisor representative did waive the $90.00 fee (for someone to come to my house), but in her quest to do this she portrayed herself over the phone to be a hero.

Your older customers like my husband and I could likely benefit more from some help in learning how to use the website and Pulse on the phone. Some of us are not as computer savvy as your younger customers. When our system was installed the guys were very nice but they went over the website rather fast. I can understand they were ready to leave after all the installation. I tried to call their supervisor at a later date. Even though he left his card, I receive no answer or call back. It was as if once we had paid for the installation we were on our own with the website. I think it is a lot to get use to in a brief one quick visit. A follow up visit would be very helpful.

We just bought our first house. It should have been a very positive experience but because of ADT, this is becoming a nightmare. My biggest mistake was to google ADT number online. I ended up with a third party provider, Defender Security (without knowing). I got an initial quote for monthly service without a landline. I decided it was too much and said no thanks. Then, they transferred me to the sale department. I mentioned we were customer of USAA and I heard about a discount. So they gave me the "USAA" discount, which now, I know, they can't give because they are not ADT. SO I was told a certain price, which was reasonable for us, so we went ahead with it.

I recently sold my house so I called to cancel my service. I still had over a year left on my contract but I sold my house; can't help that. I was told I had to buy out my contract in order to cancel. They don't care why you have to cancel, they just want your money. I can see having to pay if you want to cancel your service because you just don't want it anymore, but I sold the house. IT IS NO LONGER MINE!! You need to change your policies in order to accommodate people who sell their house.

I have had an ADT alarm for 3 years and recently we experienced a false alarm from a defective glass breakage sensor. ADT came out to repair it at no cost but the police charged us $75 for the false alarm because they came out to investigate. No one was in the house when the alarm went off and no glass was broken. We tried to get ADT to have the charge reversed or pay for it themselves, but I was just advised that they won't do that. So, after 3 years, I am looking for another monitoring station. I am paying $456 (Cdn) a year to them and they have lost my business over $75! I even told them they were going to lose my business and they didn't care.

We have ADT SERVICE at our two homes. From installation forward, we have been extremely satisfied with ADT. Your service assistance, in person and on the phone, has been courteous and efficient. The ADT Pulse app is straight-forward and useful. In short, you're one of three companies I can recommend to anyone without hesitation. Thank you.

I wanted to reach out and tell your company about one of your representatives and the professional manner in which he displayed. Mr. ** was thoroughly committed to making my home safe. He started a job that was not up to the standards that he knew ADT required. He took the time to completely reinstall your system over three separate visits. One visit took 13 hours. He didn't place this job on anyone else. He stayed committed to finish what he begun. I'm thankful for this type of dedication when it comes to representing one's commitment in seeing that the customer is well pleased. Thank you, Mr. ** for knowing your craft and willing to display a wonderful character while working to make sure a job is well done. ADT you are fortunate to have a man such as Mr. Richard ** representing your company. I now feel more secure. Thank you.

Good service but unhappy about not receiving our gift card as promised when we signed up and unhappy we got charged for 2 months 2 days after installation and then again charged for a month the following month. So we paid for 3 months of services and only been with them for 2 months.

I'm very pleased with ADT and has been using them for 11 years now. Their customer service was excellent, very supportive and attentive whenever we've needed their help.

Over the past several months, I have had the necessity to call and speak to the Customer Service representatives. Each time, they have been courteous and knowledgeable and treated me with the utmost respect. No fear or hesitation when I need to call them... nothing like having to call other companies' CS offices! Keep up the magnificent work!

You have given me my life back!!! I am a senior citizen with a beautiful home in a once wonderful neighborhood. With the passing of older persons: my family as well, these once well-kept homes became rentals and with that came the lack of interest in maintaining a property, and a lack of respect and behavior regarding those that dwell in a living environment. My situation was not unique. Drugs were just about everywhere. The children of one of the landlords was involved in buying and selling. The people that came to the property were loud, and their language disgusting. Their treatment to me and my property were the trappings of a sick and drug-affected mind. Even to the point of telling an unrelated party that they would poison my dog.

I'm "very" pleased with my ADT services. Each contact with ADT gives me great confidence. If my alarm goes off within 1 to 3 minutes I get a callback. They always check to see if I'm safe in my home. My report of stolen yard signs was replaced fast.

Like working with ADT. Like the options I have to keep my house safe. I like the indoor cameras and the ability to check my house when I am out. Just wish they would give us more options and special prices to try their new features.

We have been very satisfied with it. The system is very user-friendly. We had a few minor glitches at first but were handled in a very timely manner. I stopped carrying the key fob because it has caused false alarms. I keep my keys in my pocket so certain ways of movement would set it off. All and all I would say it's a very dependable system.

The service person was on time, clean, knowledgeable and efficient. He answered all our questions and got the job done on his first visit. Also we were able to get the appointment the day before so that was extremely convenient.

I accidentally set off alarm by entering my exterior door to my basement when I returned home. I forgot that the alarm was set. The ADT person first called on my home phone but then on my cellphone. I entered the house and turned off the alarm while still on the cellphone with ADT.

Have never had a serious problem with your service. Minor issues have occurred and been solved quickly and any questions I have called in have been answered. However when ADT acquired Brinks, no updated signage was offered to clients. I have a Brinks sign in my front yard and decals on my windows. I would think you would want to advertise YOUR company.

Very professional service, and the system works very well, Especially the camera systems. The price can be a bit better, but I understand due to the labor involved with the installation. My one complaint would be the salesman on the phone should be more accurate with the description of the camera equipment and monitoring system.

Window sensors are too sensitive. Birds and thunderstorms set them off. Independent contractor installed them but ADT said they have better ones now. They should have been installed. I'd have to pay for an upgrade. That would be too much additional.

A customer since April 2000, my system was recently upgraded. I had to sign up for another two years. I miss the instant alarm setting. I liked the idea that if there was a problem during the night the alarm would sound without a sixty second delay.

All around professional service and system. Good for me. I would recommend ADT to everyone who needs a top notch security system. Installation and customer service is great. Can't say enough about them. Only system and company that I can knowingly recommend.

I fell in my home, pushed my emergency button, and help arrived quickly--saved my life. ADT always responds immediately. I highly recommend their security and medical emergency service. I have used their service for about 25 years and as long as they continue the good work they do, I will continue to use them.

The woman that I spoke with was friendly and efficient. Interested in helping me obtain the information I needed. Painless experience! I received the information needed within a few minutes. She also instructed me on how I could get information needed in the future by accessing the website.

I am pleased with my service. I just wish you had a senior citizen's rate. I also would like if you had a system that gives alerts for seniors who live alone. This would help also with devices that can travel when not at home.

It's been three years that I've been with ADT and they've been good.

I had (3) installers at my residence to ensure that I was completely satisfied with the installation of the new equipment. I was more than satisfied, I called the company to have excellent reviews inserted into their files. Thank you ADT.

Always pleased with your services! Quick to respond when an alert goes off. Have had your company for ten years now, your rates are very reasonable only increasing a slight bit every year, and your service is consistent in checking whenever an alarm go signaled.

We always get an immediate response and have experienced excellent communication in the event of an alarm. We have been with ADT for many years and I have recommended them to clients as well and will continue to do so.

My experience with ADT have been great, no problems with service or their response. Will continue with the service. But would like to have update system as a long time customer. At least send me some information on the newest and latest... I also would like to know how to get an extract keypad.

I am very pleased with my new system, knowing that it is providing me security that I did not have before. Everyone that I spoke with including the installers were very courteous and polite. The two installers were ready to answer any questions that I had. I do have to say, that I just got my first bill and it was higher than I expected. I thought that my bill was going to be $39.99, and I received a bill for over sixty dollars.

ADT is great. I never have a problem. They are prompt and courteous and very professional. Makes me feel safe and secure. When needed in person appointment scheduling is done quickly and technician always show up on time. You can rely on ADT always.

I have no complaints. ADT security service is good for me. I have had the service for 4 years. All communications were positive. The system is easy to manage. I feel safe having the alarm system in place. When I needed a new battery, ADT was right on it.

Because I own another house with ADT, I decided to stick with this company for my current house. The installer was very competent and encouraged me to add on window glass break monitors, etc. This did drive the installation cost up but because I have animals was probably the best answer for securing the property.

The tech was prompt, curious and informative. He was very well versed with the products and made suggestions on what would be good and what wasn't necessary. Very pleased with the product and services. Would recommend this tech and provider to anyone.

I have been with ADT since 2010. I highly recommend it. If you're looking for the best home or office security system this is it. They monitor 24/7 to keep you and your possessions safe. ADT is second to none.

You should implement a system where you should forward calls to the fire dept. due to a smoke alarm only if the customer warrants it. Three times so far the fire engines have come to my house due to the smoke alarm going off due to some burning toast or something minor like that. Or at least, you should have the ability to cancel fire dept service upon verifying from the affected customer that there is no need.

Yes I would recommend a friend or share my positive experiences with ADT. Also I have utilize the tools ADT have fortified me with. Truly I'm thankful for the protection. I hope to receive better discounts for cameras.

I have had the system for quite some time and it works well. The commercial on TV for ADT is accurate and says what it means and means what it says. I would recommend ADT to relatives and friends who would ask which security system that they should go with.

System is great and our contact/sales manager is excellent. The problem is we can't get anyone to address the credit month we were to receive. We've been billed every month and have yet to have anyone address the credit we were guaranteed.

We started out with Brinks and it eventually became ADT. We have had no problems with the system, and the phone representatives have always been helpful. The technicians that have responded to a problem (not ADT problem - telephone problem) were extremely helpful. I would recommend ADT for home security.

I feel confident that our home is secure with ADT. I like being able to check whether it is armed with my cell phone. That is reassuring, especially when out of town. They are quick to call when the alarm is set off and I like getting an email report of that.

My smoke alarms are out of my reach so when one of ADT's was getting low, I asked for someone to come out to change it. It sounds like a simple, even silly problem but it can become a nuisance when the constant beeping starts! He did a good job.

I think ADT is a good security system. I got no problem with it but I just got one question in case the system breaks. Who should I call? I did not get a calling card or a phone number who or where to call. Can you please provide me a phone number.

Worst billing dept. Ever. During install they charged credit card and promised it would not be used for monthly service... they lied and charged credit card for monthly payment. I contacted and canceled this, and asked for monthly bill. I have yet, to receive a monthly statement. Thanks to new microchip card, old card canceled and they can't charge my card no more. Still have not received a statement.

ADT has done a great job in keeping my family feeling safe. Alarm response time is always at a fast pace. And service is always with a smile. We greatly appreciate ADT's services. Thank you for all you do to keep us safe.

The young man that installed our fire/smoke alarm was very courteous and knowledgeable about the installation. He helped me determine best place to put my alarms. He was quick and neat...and made sure that everything was working properly. Also the young man that installed the outside camera did a great job... He made sure that I could see most of the front porch and driveway...which was what I needed since packages have disappeared from the porch.

We do appreciate having the home ADT service as one never knows when one might fall and have to use that part of it. I like the house doors and windows when we are not home. The price is very reasonable. The price is better than any of the ones we've had in the past. Am really pleased with this set up. Thanks.

System works great. ADT very informative and cooperative in identifying problem. Get calls for trouble alerts and company does come to my home to resolve the issue. When I get some money I'm going to order the Pulse system so that I can see/view my premises when I am away from home, and can see what's going on there as well.

When I set my security when I'm home I feel safe knowing that if anyone tried to get in, the alarm will go off and I can call for help. When I set it for the night, I know that the movement of someone will trigger the alarm and the police will be sent.

I am 78 years old. Besides El Paso, TX I have owned and resided in homes in South TX Rio Grande Valley, San Antonio, TX, Miami, Washington DC, Detroit, Chicago and San Diego CA. Also lived and worked in seven (7) countries in Latin America over a 25 years time period. I have mostly had and continue to own and operate ADT. Since age 21, I have been a Municipal Police Officer, Border Patrol Agent, Intelligence Agent and DEA Agent. I know about Security. I highly value your product and have mostly had ADT. You guys have a good product and you well service your contracts. Thank you.

Two smoke detectors were installed. The service was done in a timely manner. The technician was professional and courteous. All questions were answered and new devices were tested. I was pleased with the service and will recommend ADT to others.

I am extremely satisfied with the security services that ADT is providing to me on a day-to-day basis for over five years. I completely trust ADT and would like publicly acknowledge the fact that I can depend on ADT to protect me and my family members. Thank you very much to each staff member at the ADT Customer Service Department. You are working very diligently in giving me a peace of mind. :-).

We feel very secure with our new system. Setup was fast and flawless. Service was great. We made the right choice using ADT. I wish they would have given us two fobs. But we will have to purchase an additional fob if we want.

The website is very user friendly. When I've had an occasion to call, the folks on that end are professional, knowledgeable and friendly. Would I recommend ADT to friends and family, YES!!! I will keep ADT all the days of my life. :-) Safe and Secure is how everyone should feel.

I accidently set off the fire (panic) alarm one day while dusting. I stopped it but not before the fire department was notified. I did not hear my phone. After apologizing and telling the fireman it was an accident, I called ADT back. I was very satisfied and impressed with the speedy response but embarrassed.

I'm a senior citizen and I am glad I'm an ADT customer. ADT provides excellent service and the cost is very reasonable. My wife and I now feel secure in our home, after a home break-in, and before we got ADT service. Getting ADT was a good decision that my wife and I could finally agree on something.

The Agent was very cordial and polite. She was able to answer my questions. She was able to input my new information and rectify my account. She was patient and friendly. She asked if there was anything else she could assist me with. I appreciate great customer service. Thank you.

Always before the security company wanted to know almost to the minute when we were leaving and returning. Wanted to know if anyone was going to be in the house while we were gone. Wanted to review our contact people. Always asked if they should call the police first or our #1 contact person. None of these questions were asked. I feel a bit less secure.

ADT called to verify that our smoke alarm had gone off several times in a period of 2-3 months. Each time we had called in to say we were fine and no need to send the fire department. However, after the 3rd or 4th call, someone from ADT called to see if there was a problem that kept tripping the alarm. The woman on the phone laughed and was sympathetic when I told her the only problem was a teenager learning to cook who got the oil in the frying pan too hot on several occasions. I appreciated her sense of humor and understanding!

The consultant was very knowledgeable and friendly. Very patient and engaging. I was quite satisfied. The questions were intelligent and precise. And the solution offered worked for all. This company is really experienced and definitely a leader in the industry.

Couple nights ago we had an incident in our house. The alarm went off. The respond from ADT was fast. I was surprised they stayed on the phone with my wife until police arrived. I appreciate their service. I will recommend it ADT to anybody.

Getting ADT has been the best thing we have done. When we go to bed at night we feel safer knowing if someone tries to get in, that the alarm is on, and will go off. We not only we will hear it, but we will get a call from the company asking us if we are all right. Knowing someone is right there is important to us.

We were in Albuquerque and we had a special agent gone bad who said he was going to kill me. ADT was set up by the government to protect me from this guy. He only got 10 years. So then I decided to keep it when I moved. At some point, we were also traveling a lot but we don’t travel that much these days, but when we do, we use ADT. The only problem we had was we have an architect house and we’re sitting on a lot of clay and the moisture changes. The house tilts a little bit this side or the other way, so we had to disable the front door alarm because of the shifting. However, because the motion detector covers that area, we don’t really need that front door alarm, so we’re good. But, at one point the camera was on but we could not get in to check online.

I called ADT Support about the terrible, blurred picture quality from one of my outdoor cameras. They immediately set up a Technician Appointment at my convenience. The technician arrived at the appointed time and immediately diagnosed the problem---water had gotten into an improperly installed camera. He rapidly replaced it and my ADT Security System was back in business. The technician was not only super competent, but very personable as well.

I am completely satisfied with the outcome concerning my ADT alarm. Representative was very courteous and knowledgeable. My concerns were taken care of in a very professional manner. I would recommend ADT to my friends and family. Thank you for your service.

ADT is one of the best Security Systems companies on the market. They always notify me via phone calls (home and cell) as well as e-mail whenever they believe there is an unauthorized entry on the premise. If you didn't authorized anyone to enter the premise and the alarm went off, ADT would immediately notify the police on your behalf. In addition, they're extremely reliable whenever services are required.