ADT Reviews

The product is great, the installation was perfect. Could ask for any of that to be better but it cost $99 for the installation, and at that time they were running a promotion to receive a $100 gift card back if you mail some stuff in. Well it's been two months and I still haven't received that gift card yet.

I have been with ADT for quite a few years and can honestly say that the knowledge and consideration that was given to me in my time of need was second to none. Whether a door was opened while on alarm by accident or I needed a new battery at a certain window or door that started beeping, ADT had the answers. I have suggested to a few neighbors that ADT was excellent and provided the type of security that we needed in this changing world, unfortunately because of the changing times and violence we need to have our alarm systems on at all times even while at home. Although I live in a very quiet, gated community I still have my alarm system on while I work from home. I feel secure knowing that ADT is there for protection. Most of this community is protected by ADT as far as I could see. Thank you.

I've had ADT 2-3 months and so far the system has worked great. Recently we had an incident where one of the family members forgot to unarm the system and the alarm was activated. The police was immediately at the door asking if everything was ok.

The activation went pretty well. However, when I made the appointment, it wasn't made clear to me how long the install would take, so I thought the 2pm-4pm window would be fine for us to still leave at 5pm to get to our evening plans. The installer showed up at 4pm and moved as fast as he could - he was very accommodating. That didn't leave him enough time to really show us how to use the system, however, so we had a few lingering issues and problems. The technician I worked with on the phone a couple days later was great and resolved them.

My experience in transferring an existing service was smooth and efficient in equipment set up and support. Billing overlapped for two payments and required customer service contact to resolve. My experience with customer service was professional and the problem resolved immediately. I love the worry free and seamless protection.

This is the second BAD interaction/installation I have had from ADT. After receiving and reviewing the electronic contract I learned that I would not own the equipment I am paying to be installed in the home I do own. I tried several times prior to my appointment to get an alternate contract; by email then and third time by mail. My wife even rescheduled our appointment because we had not received the new contract. Your installation tech arrived without the full complement of the equipment to be installed and wanted me to sign the original contract. Needless to say I am disappointed in ADT's business practices, lack customer oriented communication, and the take your money and run approach to sales. I am now searching for a new security provider after 12 years and 3 homes with ADT!

One of the things I like best about ADT is their service. They always make sure that I understand how the equipment works, they answer any questions I have thoroughly, and they have fast and friendly response times for my convenience.

A sense of comfort and relief knowing that ADT is always monitoring my homes, when I am there or away. The representatives are always professional. When there is an alarm event, they are always calm, capable and informative. Would and have recommended ADT!

My wife and I couldn't be more pleased with ADT. We seem to test the system every so often, accidentally, by forgetting to turn it off before we leave the house. We've no more than gotten in our car, then the people from ADT are calling us to make sure everything is alright. Once we didn't answer the phone fast enough, and the police had been called and were at our door. As embarrassing as that is, I don't think you can feel safer with any other security system or people.

Better be safe with ADT than sorry; ADT is a 24/7 vigilance against would be unwanted visitors to my house. I had ADT for 5 years and would continue with ADT as long as they keep the same top quality service.

A while back I had an issue with my system as I was turning it off in the morning. It couldn't connect and was continuously beeping. When I called for help, the woman I spoke to was very patient and helpful. I ended up needing to unplug the battery, which was a "task" as it was difficult to open the system due to the placement directly under my cabinets. She was able to talk me through the procedure, and then made sure that it truly was reading with the dispatch. My situation was taken care of efficiently, in a friendly manner and with great patience. Thank you!

ADT has been my security company for some years and up to now I been very happy with the security that I been getting from ADT. When I have had an intruder the ADT person call me within seconds of the alarm going off. Happy wife, happy husband, happy be with ADT. Best there is out there. Thanks for the peace of mind.

Installation was easy, panel is what I ordered; a two way system that allows ADT to talk to me through the system. In the few times I set the system off on accident, the ADT people were polite and professional.

Tech arrived an hour before appt. window and announced this with a personal phone call. He was friendly, proficient, knowledgeable and valued our time. There may be less expensive options out there, but the service from ADT has been worth any price difference. Best in the business as far as I can see.

I really appreciate having ADT as it is really effective alarm system, with up to date features, like your mobile app, which makes the monitoring very friendly. I've recommended ADT several times to different people, with some degree of success.

Most reliable home security company. It makes you feel better, either away from home or at home, knowing that ADT is on the job. My neighbors had other companies that didn't provide the same level of service and care as ADT. They all switched to ADT based on my experiences with the company.

ADT has been very good to me, whether there is a problem with equipment, which is pretty rare, but every single time, over the past 14 years or more that the alarm has went off for any reason there is always an immediate phone call from them to make sure everything is ok! Thank you for many years of helping provide security to my family!

I accidentally hit the 'panic' button instead of the 'disarm' button on my keychain control. The result was an instant phone call to my landline, my cellphone and my computer. I explained to the very polite person who called that I'd made a mistake and thanked him for the prompt response. Had this been a real emergency I would have received help quickly. Thanks!

I've been with ADT for over 3 years and am very pleased with their customer service. I've had a few occasions where I've had to contact them for assistance and each time the resolution has been efficient, thorough and professional.

I've been with ADT for many years now and I am very satisfied not only with your customer service but also quick response. I feel secure that my home is being constantly monitored while I'm away from home. I love the convenience of ADT Pulse.

Always available to quickly to an alarm even if done by me in error. Very professional. Always available to answer any question or solve an issue. Really like wireless phone feature as backup to land line in case land line wire cut for any reason.

I have had nothing but excellent response from ADT representatives since my initial installation several years ago. The times I have accidentally caused the alarm to activate has ALWAYS been followed with either a recorded/actual person (as appropriate for the alarm) immediately. My local provider also provides excellent service.

I have been so pleased with the great customer service at ADT! Everyone I have spoken to has been very friendly, helpful and professional! I feel very satisfied with ADT for my security system needs. I have been a customer for a long time and will continue to be due to the efficient and caring way that they treat any security event.

ADT is a great service. There is room for improvement. I think the app should have Touch ID and the ability to arm and disarm from the app. Really like the installation process and technician that installed and explained the process. Very helpful and thorough.

We had almost a million without power from the winds about a month ago here in SE Michigan. Some for several days. We for about 2 1/2 days. ADT called and notified us they noticed our battery was low. I called a rep and she did advise us to get a new one, told us the kind.

My review is not going to be your average review. The reason for this is because I have had zero contact with ADT this year. My system works perfectly. I use the phone app and it works perfectly. In the beginning, I spoke with ADT a few times with false alarms while the kids were learning the system. But now, we don't talk to ADT. And that is a very good thing. It is nice to have a service provider that does their part, completely, and accurately. I've never had a problem with billing, equipment, or service. We don't have a need to call ADT. Everything is perfect. Silence is golden. Thank you ADT!

ADT has an outstanding reputation! When the need arose, it was not difficult to choose ADT. Numerous neighbors in my neighborhood are ADT customers already and that fact alone tell you something! Further, the two representatives who came to install the equipment was second to none. Outstanding people who work well together. Very proficient and knowledgeable.

While on vacation, our city security checked our front door and it opened and the alarm went off. Our neighbor said the police were there in minutes. The system worked exactly as expected. I was notified by ADT on my cellphone that the alarm was triggered. In my excitement to leave on vacation I went out the garage door and left the front door unlocked. My bad. Our neighbor had ADT security installed. Lesson learned.

I just canceled my account with ADT. I didn't have a bad experience, but I felt that ADT did not value my business, as I had not heard from them in the over two years that I had the service. I switched to a new company that gave me a much better system, including an outdoor camera and two-way radio communication (like an ONSTAR) for just a little more money. In San Jose, the police will not respond to an alarm, and without two-way speaking ability with the alarm company, I couldn't verify that I really needed police assistance. Had ADT known this and offered an upgraded system, I probably would not have switched. I appreciate the safety coverage they supplied for the time I had them, but I feel much safer now with my new system.

We have used ADT for our home security for many years and have always found them to be cost effective, up to date on current technology, and very attentive to our needs. In addition we have not had any service problems or issues.

I had forgotten to shut off the stay button and they responded very quickly and were very nice in helping me. It was done efficiently. The lady took very good care of me. I rate the call with 5 stars and will be recommend your service everyone I know.

ADT alarm systems work extremely well, easy to use, and are very affordable. I appreciate the sense of security it gives me and my family. It's so easy to use. My daughter can come and go from the house without any difficulties. The quarterly billing is also a nice feature.

Couldn't be happier with the service and installation process. The entire installation process was smooth and professionally completed. All questions were answered before reactivating our alarm system. Even before I agreed to a two-year contact with ADT, an authorized technician came over to our home to inspect our existing system and answer all questions without any sales pressure whatsoever. Overall, it's been a great experience and now we feel safer knowing our residence is protected whenever we're not home.

I am not totally upset with ADT just a little upset on a few fronts. I have been trying to get page 1 of my contract, so I can get my Visa card, to no avail. Would be nice to get that. Also, had taken a while but supposed to get glass breaker fixed today. Have had for a little over a month but have had to change code on my phone 3 times, not once every two months.

Good company! I have never had any problems with them. Always there for us, and have never let us down. We love the abilities in our system when we are out of town, or just when we stay at home. Lastly very cost friendly and effective with our pulse system, please keep up the good work ladies and gentlemen. Thank you from us to you!

ADT provided a great experience. I could not ask for a better experience. This is the best place to visit and I would recommend it to a friend. I will definitely prefer to receive adt mail everyday. Adt is the best place to receive emails from. Thank you.

Tech Bobby was great. He was on time, did excellent job, explained to me how to work all the cameras. The third keypad at front door. Oh I should have been had that. Bobby installed it just right. Not too high not too low. Shoutout to Toranado ** sales representative. It all starts with him. He was great. I love ADT???

Have been customer's for a short time, but am very satisfied with your system and personnel. On one occasion the remote did not disarm the system. It was a very short time before we got a call from ADT. It is comforting to know someone is on the job all of the time. Have recommend your services to several friends.

ADT is a fine home security system, with excellent customer service. Our prior system malfunctioned frequently, and ADT has proven highly reliable. We would recommend it to others seeking an affordable, dependable system for their home. We believe you will find ADT a satisfactory supplier.

I've been a happy customer since 1990, and when I called to inquire about any possible senior discount in my new retirement, they rolled back my monthly bill to the rates they were in 2000. THAT is customer relations, and THAT is why I plan to stay with this company a looong time.

The person who installed did a great job and finished it in a reasonable time frame. Having security monitoring service gives us security and peace of mind. The control panel is easy to operate and that's very helpful for older people. I recommend it to everyone.

The installed home security system provides a safe and secure environment for our home and its furnishings. We are very pleased and confident of the security features. Protection and warning of fire or intrusion very important to our feelings of safety and security.

Hard to rate a service that just sits in the background and works. Seems to work well and calls/response has been good. It would be nice to have a second key fob. Seemed to be having a problem with 'panic' calls recently, but replacing the key fob battery seems to have fixed that.

Reps are professional, knowledgeable and patient. I have used ADT in my homes for quite a while. I do wish the monthly fees were less, though. Keep up the excellent customer service!! I have and would recommend ADT.

I am very satisfied with the service that I have received from ADT for over 10 years. I know that they are diligent about the alarms that go off because I have always received a call from ADT every time my alarm has activated. I am really appreciative of that.

We had our ADT system installed one year ago and it has worked flawlessly. We love the software remote option. We had a smoke alarm go off and the ADT team called us in seconds to check on us. Thank you ADT.

I find the service and company to be good. I find most companies today (Ex - cellphone and cable) will do anything to get customers, via a cheap or free system, then when an existing customer wants more they have to pay high prices for upgrades that the new customer will get for free. Hence the loss of the older customer. Ex - I recently switched back to Comcast because Fios, after being with them for 5 years, would give any break on anything. They'll give away features for 2 years but older customers never seem to benefit.

ADT is always there for us; my wife feels safer when alone in the house. We do feel the price is high compared to their advertisements AND we do not have a wireless system or the remote access as advertised. The house is secure when we travel.

We are satisfied with the quick response when our alarm system goes off. We are very unsatisfied with our cost per month for the length of time we have been customers and our senior age of the expense. We have an older model and we have been told it is costly to update. Thank you.

The technician was very hospitable and courteous. He knew his job. He walked me and my family members through new procedures of the alarm system. ADT has been protecting our home for 10yrs now and they keep getting BETTER. Thanks ADT.

Our experience with ADT has been exceptional. From Pete who graciously came to our home to give us a non-pressure informative session, to our installer, to the call line and efficiency of our phone app. We are utterly pleased!!! We easily learned the technology and feel very secure and safe!! Thank you.

I called ADT for service on my smoke detectors and the technician that showed up was professional and knowledgeable. He put on covers over his shoes, fixed the issue and answered all of our questions. We have been ADT customers for 17 years and they have always taken care of us with fast reliable service.

Salesman was very knowledgeable. Install tech were great. Of course we added few more options per Theo suggestion. We are tech savvy so love all the available features. System and app are awesome. Actually thinking about switching my system up north to ADT. Happy customers.

The rep Lucas really helpful and very patient. Thank you Lucas. My only wish was when I called customer care about getting help with putting picture on my phone which I'm still unable to do only help was app was not up and running. I'd rather deal with rep in area instead.

I have been with your company for many, many years. I am now on retirement which makes it difficult to afford monthly expenses. So I was concerned about my yearly bill. The representative was very nice and gave me another option. Thanks so much.

I know that you send emails every so often and tell me to test my system and sometimes I do it. I never hear back from you to let me know that everything is all right. I want someone from ADT to call or text me saying that my alarm test was done and that it was fine or not and let me know what to do, if it needed some kind of adjustment.

Our service is great. We love the thought of leaving the house and know that it is secure and safe... Thanks for the security. We haven't had to use it yet and don't want to have to. But knowing you are there anytime is great to know.

I have complete confidence in ADT monitoring my security system and protecting my home while I am away. They are always courteous and professional when responding to an alarm and understanding when we've had accidental alarms. Their follow up with the police department after an alarm and feedback to update me about the status of my home is what I like most about ADT.

Recently, we switched to a Pulse system when we removed our land phone line. The conversion went great. The techs did a great job installing the new system and clearly explained its functions. Shortly after, a lightning strike fried our box and ADT was quick to respond fixing the issue. Great company and a fair price for services.

ADT is always there... Keep a good watch on my home. I feel comfortable when alone and protected. If not home and alarm goes off ADT contacts me and if they can't reach me they contact people I designated. Very prompt and courteous at all times.

We accidentally set off our motion sensor. The alarm went off. About 30 seconds went by, ADT called my husband's cell phone which is NOT the primary number. He was asked if everything was ok, he said yes, he was NOT asked for a password. He hung up and then about 60 seconds later my cell phone rang, which IS the primary call number. We don't understand what happened.

Recently I set off the alarm by accident when returning to house. In a short time, ADT called to check up. The agent was efficient and courteous, easy to understand and asked all the right questions. It was good to know ADT was monitoring our alarm. We have had this alarm for almost 20 years and it gives us peace of mind.

I would like to know why I haven't received the decals I ordered in February and again on March 11, 2017? When I called on March 28, 2017, I was told by the Representative another set of decals was re-ordered and change the status in Yard Signs and Decals on ADT website back to 1 decal sets per calendar year when I receive the first set for 2017. Please advised. Thank you.

1st time my alarm went off the lady was very nice and helpful. Second time lady was very rushed and wanted to get me off the phone. Told me to change the batteries. I asked how to do that and she told me to take off front panel at front door. I have a panel at back door and downstairs. I couldn't figure it out, so I haven't used my system.

My Parents were staying at the house and my father set off the alarm one night and didn't remember how to disarm it. And the alarm company called me. Everything was fine. They treated it perfectly. They called me first and verified with me.

Good company to deal with in all aspects. Been with them for 15 years with 3 emergencies - had quick and efficient response. Several of our friends have over the counter security systems which have failed them. ADT has immediate links to needed authorities. Have no complaints in any areas of doing business with them.

Installation of ADT Home Security Cameras - The installer was thorough and complete. He showed us how to operate the system on a day-to-day basis. The installer was polite and personable. Everything worked well and has continued to work well since he commissioned the system. He is an asset to the ADT family.

Very pleased with ADT. I feel safer with ADT. Response to my accidental setting off alarm is very reassuring. Thank you. I tell my friends and family to call ADT due to the number of break-in happening across the cities. Please try to keep rate at reasonable amount to allow me to continue to afford in my future years.

I am VERY disappointed with ADT representative who installed my security system on 2/11/2017. I learned he no longer works for ADT and now he works for COMCAST. I ordered three outside cameras and one indoor cameras. This guy told me he was installing three outdoor cameras and one will remain inside. He also told me that there is no longer any difference between the outdoor cameras now. He set everything up and then told me that because of Washington, DC laws ADT must get the cameras approved for installing outside the home. Therefore, I waited from 2/11 until April (after I called someone from ADT on status) to be told that ADT no longer has outdoor cameras. I was also told that the ADT Representative who installed my security system LIED to me.

I could not access my ADT account, so I called and spoke with a very friendly, helpful, and knowledgeable young lady who assisted me with my issue. She walked me through the process and stayed on the line with me until my issue was resolved. Such a breath of fresh air to receive that kind of attention in today's world! Keep up the good work and give that young lady a raise!

My experience was good. I had a problem with the motion that motions were being detected when the alarm was armed and away on my Pulse. The agent was very nice that was assisting me and now I have a problem with my remote. Who handle that type of problem.

I am a non-affiliated homeowner and I have been using ADT for about 30 years. They are attentive and quick to respond. The only problem I see is the updating of systems. The system I have now is about 24 years old. I often wonder if it doesn't need updating! Other than that, I would recommend ADT for everyone.

I called ADT on a Saturday they were there to install on Monday. Gave me the best available rates, used my existing equipment! The tech was extremely friendly and knowledgeable! I have recommended ADT to 2 other families and will continue to recommend!!!

On the occasions that the intrusion alarm has sounded, ADT monitoring personnel have responded very rapidly and accomplished all required identity checks. No complaints - personnel were always efficient and courteous. Appropriate follow up questions were always asked and confirmed.

ADT is so reliable that I've been a customer for many years and they still amaze me with their professional care of making me feel safe and secure at all times. I love having a company that notifies you and your contact person when an alert has occurred. That's what ADT does best!!!

The remote control design is flawed and has caused two false alarms within three weeks. Once I pressed the away button and at the same time the silent alarm and the police came. The second time I have my keys in my pocket while I worked outside on my yard and the alarm went off without me pressing the button and the police came to my house - I was totally shocked that the Dallas Police were at my home. Total cost $200, I want to be reimbursed for the expense.

I thought Daryl was awesome. He showed me how everything works even hooked up my other system for me. Don't have no problem with ADT. When I call I get immediate response. I get the help that is needed and they are all awesome.

The customer service is excellent. Right after my alarm accidentally went off, about a minute or two, I received a call from ADT. They were professional about the way they handle the call. I feel safe with ADT. Thanks.

I have to praise your Customer Service for telling me I could replace the battery (the large one that is for the system) when I didn't think I could do it myself. It would have been a service call but I really didn't think I could do it myself. I wish I had taken the woman's name because she was so nice and said I could definitely do it myself and save a service call fee. She was absolutely right! I did it and was so proud of myself and saved money. Your staff is wonderful!!! I have not talked with anyone that hasn't been helpful and so pleasant. I've had my security system with your company for a while and it was the best decision I ever made.

The ADT installer arrived on time and explained what he was going to do. He gave me several options of different equipment and thoroughly explained each one. By the time he left I felt confident that I could use the system correctly and am very glad that I chose ADT for my security. I especially like that I purchased the Pulse system and can control things using my phone. Thanks, ADT!

Unfortunately we have a squirrel that has taken up residency at our summer home in Olympia, Washington and he likes raiding the place and when that happens we get a call from your folks to let us know that he is back. We've all gotten a laugh about it even though we have had three different exterminators trying to catch the little **. Everyone I have spoken to about it has been absolutely great! I just wish they could catch the squirrel for me!

My experience with ADT Security, has always been top notch. Every representative displays a high level of awareness, and consistency! Reps are always pleasant, demonstrating effective listening skills, making every call pleasant. The only thing I would recommend changing, would be the billing ahead process!??

I have had ADT for many years since the name change from Brinks. I've required service on only a few occasions and have found it to be very good. From the phone contact to the service techs, my experience has been positive. I would recommend ADT.

Headed into retirement and tighter budget... monthly fees just keep rising. I called to discuss options but they really had none. So we are investigating other options. We are satisfied with ADT service but it's getting price.

ADT is the best security. Easy to use and I feel safer in my home. ADT is a great value. The monitor is easy to use. The reps. are very informative and helpful with any questions you have. The payment plan is affordable for anyone.

Several weeks ago we had a false fire alarm. The ADT representative called within thirty seconds of the alarm going off. Walked me thru clearing the control panel. Very professional. We have used ADT in all of our homes. We feel very secure knowing ADT is on the job.

I have been using ADT for over 10 years. I have been able to get help over the phone and also all the servicemen that come to the house are so knowledge, nice, and helpful. Quality of service is 10+ in my book. I always feel secure with the security provided.

ADT is on the ball when my alarm is activated. Super fast alerts and rep response is to activate on either my phone, tablet or computer any place or location that I'm at. Great customer service and especially super repair service. I am a retired police officer.

I have had the pleasure of being a ADT customer for the last years. I recently moved into my new home and had the service transferred. The ADT team did a awesome job to ensure that my transfer went smoothly and as affordable as possible. Thank you ADT for your dedication and dependability.

I had my alarm system installed in 2001. It was under another company which went of out of base and their service was taken over by somebody else and then eventually, was taken over by ADT five years ago. I have the basic residential monitoring, one camera, indoor camera and three door sensors. After being broken into, I didn't feel secure and I didn't want to move either and so I wanted to take every precaution I could. I got the door repaired and reinforced so it's much more difficult for somebody to break in. I upgraded to a video alarm system and I have the camera installed so that I can have a record which the police had also recommended. ADT brought out a whole new system and they installed it. The technician knew what he was doing, tested it thoroughly and showed me how to work everything. Also, it's very easy dealing with their customer service people. They were very knowledgeable and helpful.

ADT has an offer campaign of a "free" $100 Visa card with new customers, etc. Once one is a customer, ADT charges the customer $99 for the "install" whether or not anything is "installed." The "free" $100 is a scam. But, this is the least of it. In order to qualify for the "free" card, one must have certain ADT documents which one may have trashed without realizing that they were needed. Secondly, administration of the Visa deal is MPELL Solutions which has its own standards that must be met. Their information which eventually comes with the card is incomplete.

We had Brinks and then ADT took over them. It's nice that ADT didn't have to come out and do anything. They just took over everything that was here. Our keypad in the house even has Brinks still written on it. Everything's been fine since the switch.

I went with ADT because of their reputation. They're good and dependable and I've been very happy using ADT. Their reps are knowledgeable and easy to contact. They're also prompt in responding whenever the alarm system goes off.

I have only had ADT since January 2017 and can't wait to get rid of it. I am overcharged every single month. Bill is suppose to be $59.99 monthly, I end up paying $117+ a month. I guess I have a credit, which I am NEVER TOLD ABOUT. Defenders; the people who installed my alarm took a check that was never cashed and now they call me every single hour of the day between 8 am - 5 pm telling me I owe them money. I asked for a paper bill to be sent so I can begin to pay it since THEY SCREWED UP and I'm stuck paying for the incompetent employee's mistake & now I have to pay double for this service. I was told a bunch of lies when I called originally on price and installation costs. I wish I would have found another alarm company. Looking now, hoping to cancel service within the next month or so, as soon as I have another alarm company set up.

My parents have been loyal customers for years. When my father died she began to rent and inquired about a moveable system. She was sold on a wireless system she could move when she left the rental - she paid over 400 for installation and such - now they tell her that was not true and she would have to pay another 350+ and her "400" credit to relocate??? So she should just keep paying to install the systems with no benefit to her? And she has 13 months left on contract?? They lied and now she is liable for 500+ to cancel? Isn't this why they have been in trouble in CA? We expected to pay maybe 100 to relocate - Comparable to others? Agh!!

ADT continues to call my phone every day. I'll answer and the line disconnects and then they call again from another number and will transfer me to someone. By then I have been on hold and nothing gets resolved. I finally spoke to an agent and told her what is going on with the incessant phone calls. She tells me that on her end there is no record of the phone calls. I asked if she could please somehow take me off the call list. Her response was that she could take me off the phone list, but then if I had an emergency and my alarm went off that they would not call me! Absurd!

ADT false information. Be aware! In February 2016, we received a call by ADT company saying that our house was selected among the houses of our sector to have a system ADT free with the condition to put the panel ADT in front of the house for 3 week AND No obligation to subscribe. The agent on the phone said that a representative will be sent to us to explain the approach if we are interested.

I moved and the previous owner of the house that we purchased had ADT. So, we went with the service. When we first moved in, it was a regular alarm system. The guy that came out and did the first installation did great and explained everything. But, we did an upgrade and it's scheduled for the 22nd. So far, their service has been great.

Have had acct w/ ADT since Feb. 2016. Many conversations w/ ADT staff later, month after month, I STILL do no receive a monthly bill, although I am told repeatedly by each person I speak with at the company to, "Be assured, I have personally corrected the problem and you will now receive notice each month of your upcoming bill..." or other similar words. I'm still waiting on monthly emails in hopes of saving trees, but otherwise, send me a bill!!!

My fiance asked me to set up an ADT account and everything was fine until I was out of town and he wanted to switch the billing card from my credit card to his. The property still has the same occupants. WITHOUT MY KNOWLEDGE OR CONSENT the contract was cancelled in lieu of a simple billing update, and I had no idea until I received a Collection Letter from Defenders, Inc. for $508.26. We tried speaking to Defenders and ADT Corporate and they wouldn't correct the problem. We tried again to simply reinstate my account and they refuse to do so without a $100 account activation fee. I never deactivated my account! This is concerning to me not only because my pristine credit rating is being compromised, but this policy is scary because if someone wants to rob you, all they have to do is cancel your account and set up their own without any verification or authorization???

We've had the service since 2012 and it's been great until we decided to move and no longer needed their services. We had renewed our contract last year not knowing we would potentially move, and called ADT if we could cancel. I may have expected a small cancellation fee but would you call over $700 a small fee? We are not pleased with the options or lack of options we were given. We could not transfer over the service to a new home because we were moving in with relatives that already had their own security system.

The ADT service is excellent and I love them! The installers came about 9:00 in the morning and they worked until around 4:00. They were nice and they went over everything with us. When we first got it, the kids from next door came over and without thinking, I opened the door and the alarm went off. It happened to me several times but the reps were very sweet when they called me. They didn't yell at me. They said, "That's okay. We understand." I told my husband, "One of these days, it will go off and they're not gonna call 'cause they'll think I'm doing this again." But no, when it goes off, they handle it beautifully. And we've never had anybody break in. So we're lucky.

I’ve been with ADT for many years now. I got the security monitoring where I can monitor through my phone. There was an incident when their technician was trying to put a window contact and he accidentally drilled through the roof in the corner. That room is not being used for a long time, and one day I saw water coming from outside through that hole when it rains. That was one bad incident I had and ADT never fixed it. I got a handyman fixed the hole. Then I had to add one more entry to the house, where I would set the alarm. They said they have to come here and it’s only 5 seconds, but they have to charge $85. They cannot do it by phone and only a technician can come and code program and they won’t let me do also. But overall, they are a good company to go with.

I've been an ADT customer for 13 years or more, and everything is okay.

Do not sign up for ADT. Hands down the worst customer service ever! No service person shows up for a booked repair service and no phone call to tell us he/she was not coming! Wasted our time waiting for him/her. No one answers the customer service phone line after we called repeatedly to see where the service person was. However they promptly answer the sales line and told us they could do nothing for us and was told to call the customer service line again on Monday? So our store has no working alarm for the entire weekend and who knows if ADT will decide to answer the customer service line on Monday? Horrible company service. They have lost us as a customer and would not recommend them to anyone.

I got a service package from ADT that included one window monitor, several things on the window and the front door, the garage door and the back door, and then a motion detector. The only thing that sometimes happens is if I start my car in the garage, especially in the winter, even though I have the garage door open, I’d back in and somehow it manages to set off the carbon monoxide sensor downstairs in the basement. But there isn’t anything that can be done about it. The sales reps have all been real helpful when I talk to them. Then the installation team had always been really nice. The last time they were out here is because I changed phone services and it took me three months to realize that it wasn’t even monitoring. It runs on Wi-Fi now. I’m very happy with their service.

ADT have been around for years and when I was looking for a security system, they were the most prominent name that I recognized so I got their security system. When I've had some questions, their representatives answered them. And if I had a maintenance issue, they've responded. Other than a few malfunctions on the camera which they corrected, I'm quite satisfied with ADT.

At first I thought it was a good deal then I started using the it and soon after I realized how many holes were in the system so I upgraded to be what I believed to be completely protected, well I was wrong! And when you have to call then it just gets worse. They don't give a crap about making the customer happy. Long hold times and if you want to speak to supervisor, forget it! Never happens, just more holding in silence and then they say "sorry no one is available." Well, guess what? I have finally had enough charge. I'm done!!!

We live in the country and our son was telling us that we should get ADT. So, we looked at it and decided we want it. We called the people and they came out and talked to us. The installers were very nice and explained stuff to us that we didn’t know. And the service so far has been very good. Every time I make a mistake and hit something on the pad that I shouldn’t, they’re very nice to me. They also take their time when we have to call in if something goes wrong with it. The only trouble we had was they couldn’t figure out why the one in the garage would go off but they took them out and redid it for us. And we hadn’t had any trouble with it since. We love ADT. We travel a lot and go off on trips and it's nice to know that the house is taken care of. If anything goes down, they call us and then they’ll call my son and he takes care of it for us. Everybody should have ADT if they live out in the country like we do.

Terrible customer service and terrible pricing!!! ADT doesn't honor the USAA member pricing or having any consideration for active duty military members. We moved and had to take ADT with us. ADT raised our monthly price, quoted us free installation and equipment, but we ended up getting charged $500!!! The installation tech said he "had to charge us something" even though we were quoted for free equipment. When we call customer service they say there is nothing we can do to cancel or reduce cost except to remove some sensors. The ADT customer service NEVER follows up when they say they will and I get different information from the representatives every time I call. It's not right to deceive customers with their false advertising, empty promises, and forcing us to pay more because we're locked in a contract!

Excellent service from initial phone call to inquire about a security system through installation. Stacey from the Fort Wayne office confirmed my order and helped me understand what to expect. Clint was my installer. He was on time and quickly got to work. He explained the online app and helped me understand the system. Thanks everyone.

I have been with ADT for over 13 years and have had one contact with them in this time. That was to change the battery by myself. If the alarm, burglar or smoke goes off they never phone to inquire as to what is the matter. I am really not sure if they are worth the money and effort. Close neighbours would probably react at a much faster pace. They seem happy to receive my monthly payment for their fees but have never contacted or suggested upgrades or anything else. They marginally lowered my monthly rate only after I had to phone them and say I was offered a better price from another source. I suppose I am not too impressed. I will say one thing, however, they have nice pretty signs.

First off let me start by saying this is my experience and I have definitely learned from it. ADT Security is so awful. Please if you're thinking about going with ADT do yourself a favor and go with someone else. I'm not the type of person to blast a company like this but I feel like people need to know what's going on. I've read countless stories exactly the same as mine on their Facebook page. I'll start by telling you when I turned 18 I lost my father and was left all alone in this world. I did what I could to take care of myself but it was very hard. I had to move into a horrible apartment complex where people got robbed and even shot on a weekly basis. Naturally I needed a company to protect all of my deceased father's valuable items that he left me, and I ended up going with ADT. Boy did I screw up there.

My experience with ADT has been fine. Their people came, put the system on and never came back again which is the way I like it. However, I've had the service for many years but nobody has ever bothered to come and tell me that there are's something new which are even less expensive. I've talked to my friends who had some other services with a lot more features yet pay less than me. I also want more features for free. If it's going to cost a lot, I don't want it.

My experience with ADT has been very positive. I was in an app working group with an ADT person. I knew him and trusted him so at the time it made sense to get the security system. I have accidentally set the alarm off on several occasions and we know for sure that there's gonna be a call. We don't even think about it anymore. When we hear the alarm go off mistakenly in the middle of the night, we go "Just keep the light on because they're gonna be calling us in a minute." and sure enough, it always happens. They're always courteous, too. Everything works fine and we're more than happy with the service.

DO NOT BUY VIDEO SYSTEM... WARNING. Had PULSE installed with 2 exterior cameras, and interior camera, and a RING doorbell camera. Needless to say, my vehicle was broken into and the camera did not record the event... why you might ask? Because after it records 30 seconds of video it takes 4 MINUTES... 4 MINUTES to reset the camera and to start recording again. This system is worthless. After being a customer for 10 years the loyalty program had the gall to offer me 50% off my bill for 4 months. Great... that replaces about 10% of what I lost.

I feel that this is the best because this one calls and gets our attention to be able to put this in our yards and wherever it needs to be. And they are prompt to get this done and hooked up and out of your hair as soon as possible! They are kind and very good attitude and answers all your questions and if they don't know the answer they will get a hold of someone that can answer our questions!

I've been with ADT for about 30 years and it's been a very positive experience. I've been very pleased with them and nobody else has come up with anything better. Whenever I call about anything, it seems to be taken care of very quickly. Once, their tech came out and changed the pad up in my bedroom, and he was very pleasant. My sense of security being with ADT has been fine and I haven’t had any attempted break-ins. It's been very effective and every time anything happens, I get a call or I call them and everything is taken care of.

I’m pleased with the service I get from ADT. I’ve had them probably 10 years or more and had excellent service over the years. I feel very secure with the system. Also, everybody who comes here seemed to be very polite and professional. The installers were courteous and I speak very highly of the people who serviced me. I have motion detectors, things on my windows and doors, and two remotes. I had my systems checked but the issues were very minor.

I have subscribed to ADT, which used to be Brinks, for more years than I can remember. Their service has always been exemplary. Not only that, the price is extraordinarily cheap. The features of the alarm system fits my needs. I will be their customer henceforth and forever more.

Having had ADT for several years, I was well aware of what to expect for my appointment; however, I was truly impressed with the knowledge and expertise of the ADT technician. He installed my security service with precision and was extremely neat. Moreover, he even brought booties to cover up his outside shoes. Job well done!

I've always been happy with ADT and have gotten good customer service when I've needed it. Things seem to be working well. The sales rep was very accommodating and he explained things well. The crew that came in to install the system was informative and did a good job. I feel safe when I have the system on and it's been easy to use. It goes off when it needs to.

I learned to appreciate Ackerman more after trying another service (ADT). What a BIG MISTAKE. I do not know exactly why I changed. That is, except I was told by ADT they would treat me fairly and it would be worth it to make the change. After having the system for about four days, I decided I did not want it anymore (prices changed among other disappointments) and was told it was too late. I didn't want it because I found this was the wrong SECURITY service to trust. (Main reason) - I prefer my accounts paid on time. Since a few years have been added to my age, I have mostly automatic payments. Someone from ADT, (Didn't get the name from the not so nice person.) decided to get a large sum from my account without my permission. As I asked questions, I discovered she had gotten my credit score without my permission as well. There was a freeze, I thought, on my credit.

While ADT does the job, the cost goes up every year. Now it would cost a lot to change to a company with much lower monthly fee. We feel trapped.

I have ADT for about 20 years now and I've only had some people out about twice all those years. I had some problem about a year ago and they came out within three days and fixed everything. I have the burglar alarm system and it's really good. And then, I got the ADT Pulse. It's one of the systems where you have a camera in your house and you can go through your cell phone and see what's going on while you're away. I use all the time and it works good.

Put me back, unexpected costs not told initially. However the alarm probably saved my uncle's life. He couldn't leave middle of night, confused and may have been robbed or lost in dark. We love the app on all cell telling when alarm is on or off.

ADT has served us for 20 years in two different homes. The equipment as functioned perfectly. We depend on ADT to keep us safe at home and at night. When we travel we know our home is safe from break ins, fire, and water. Soon we will be building a new home and we know that the only choice for our security system will be ADT. Every employee from the salesman, to the installer, to the person on the phone when I call with a question has been polite, professional, and knowledgeable. The online gateway to services and account is easy to use and understandable. Best company around! I highly recommend ADT.

We were with Brink’s and then when ADT took over, we just went right along with them. ADT gives us excellent service. Their technicians' very efficient and pleasant and I've never talked to anyone there that wasn't as polite as they could be. Also, our sense of security with them is very high. Occasionally, when we have too much smoke in the kitchen, it sets the alarm off. They call us immediately to make sure everything is okay. And then once, we had just left the house and was a couple of blocks away, they called my cellphone and we turned around and came back and everything was okay. Another instance was when we weren't home and the alarm went off and they couldn’t reach us, they notified the police and they came out and checked it out to make sure everything was okay. We're very happy and we have been totally satisfied with ADT.

ADT has some great home security options, but they don't disclose that a third party is who your contract is with. They also don't disclose ANYWHERE in my contract that you have to re-enter a new 3 year contract EVERY time you move. This is NOT good when you're a renter and tend to move a lot. I don't like contracts to begin with and it's actually rare that at any rental for up to 3 years because of rent increases and other factors. High pressure and misleading sales at time of installation. ADT and their third party contractors that are actually providing the service don't seem to communicate with each other. You can ONLY use ADT supplies with their services which are astronomically expensive. Had I known all of these details before getting a home security system, I would have shopped around! I trusted the ADT name though. I do, however, feel secure with the security system itself.

I called ADT several numbers but all representative hang up or transferred my call. We moved from Gurnee. We completed the relocation and had accessed number. On 9/3 9:00 pm, the man visited my house and introduced himself as ADT salesman. We believed ADT send the man for extended our agreement from Gurnee. He made a contract and told me I would be able to cancel his service anytime. Also, my husband reminded him about double check of previous contract cancellation. But, we've charged double for 7 months. I called several numbers of ADT. Many of representatives hang up phones, also screaming. Some representatives told me "ADT but TOTALLY DIFFERENT COMPANIES". It's not be the reason as the sales told me as he was from ADT.

The customer service department makes promises that are NOT applied on the billing side. When I called to address, they shuffled me back and forth between the two departments being told "that doesn't fall under our responsibility" from customer service to billing and back. After one hour, ten minutes on the phone, I canceled. My neighborhood is safe, I'll take my chances. RESEARCH OTHER COMPANIES WITH SOUND COMMUNICATION BETWEEN BILLING AND CUSTOMER SERVICE. It felt like I was dealing with Comcast.

We had ADT security package for quite a while and we're satisfied with it. Everything's fine and dandy, and we've had it upgraded once. The equipment works fine and it gives us the security to have an alarm at night.

I have been an ADT customer since 2004. We upgraded our security system two weeks ago. We added two outdoor cameras, one indoor camera, five more door/window sensors, one smoke detector, Ring doorbell, a digital control panel, and upgrade keypad. The installation technician didn't know what he was doing. He spent more than twelve hours to install the digital panel with keypad as well as the door/window sensors. He even called his coworker to come over to install the cameras for him. Eventually, one of the cameras was blocked by the outdoor flood light because he forgot the camera location where I wanted him to install. He wanted me to keep the camera location since it was too late to reinstall the camera. Also, he told me a big hole would be left in the wall if the camera moved to different location. Now the side camera can only cover less than 40% of the designated area.

August 2015, I signed contract with ADT for security services for my home. The representative told me that it would be a 2-year contract at $44.99 per month (wired security system in which most components were already in my home). Ridiculous rate, yeah but was busy and not thinking clearly. Then after reviewing contract I found that it was for 3 years! The representative also told me that I would have one free move, meaning that if I moved, I would not be charged to move my system. It turns out that, not only am I charged for moving, I have to purchase more equipment and extend my contract for three more years. The worst of it is that I have a security system at my present address, but is required to buy new from them (ADT) because I'm still under their contract. Someone please help. I hate to ruin my credit because of this swindling dishonest company. Anyway consumers BEWARE!

Anytime I have a question, false alarm, or need to be reminded to test my system ADT has never failed me. It does not matter what department I have talked with, they have always been courtesy and professional. I would not trust anyone else with the security of my home and safety of my family.

ADT is a Co. that's been around for a long time & good rep but also keep up with the new technology that keeps us feeling safer in our homes whether away or in the living room.

I went with ADT as they seemed like the best one. Their team came to put in the equipment and then after that, everything's been fine. Luckily, I live in a fairly safe neighborhood but we never know.

ADT has been providing me with security for my home since 2007 and I have been very pleased with the service as well as customer service. Always professional and there to accommodate your needs. I would definitely recommend ADT. Excellence to say the least!

The referral incentive is a waste of time and the department who handles it is incompetent. I think it's a scam to get you to open up an account and contract with them. I have been running in circles to follow up on my referral check since July 2016 and they are still giving me the runaround. At the end of my contract I'm moving on and I will never refer them again if this is the disorganized shady way they handle business by not honoring promises to loyal customers.

The installation and service is superb; however, the individual who was supposed to be the recipient of $100 rebate check for his referring me to ADT never received the check. My service was installed in October 2016. In addition, I was told I could get a free month from the Loyalty Department because of this.

ADT Service has not been functioning properly for about 6 months. A technician came to "fix" the problem but issues persisted. The Alarm would go off on its own for no reason, all hours of the day and night, and go off when it shouldn't. It then went off and wouldn't turn off regardless if I unplugged the machines and attempted to log in online to turn it off. I contacted ADT to schedule another technician service and requested they turn off alarm. The tech was scheduled to come out later that day.

AT&T secret digital life is quite good but I'm not sure it is the way we should go. I don't think that we got enough security outlets coverage in our house for what they charge.

Defenders ADT got in touch with me promptly and completely satisfied my dispute with them.

The rep answered my question and took care of my issue. They were patient and made sure all my needs were addressed. It was a seamless process and what I look for when dealing with ADT. I have never had a bad experience with dealing with the company and this time is no different.

ADT's sales reps were good in explaining things. I got their fire alarm, sensors, as well as the smoke and motion detectors that go with the windows and everything that I have. The installers also added the phone to the new system, and it's up-to-date, so far. The only problem that I had was with the batteries that go with the system and the sensors. The battery doesn't go out frequently, but it's been there for a long time that it's had its toll.

We continue to have issues with the system and we had a technician come out twice after the initial installation because the system arms itself. It still does arms itself with armed stay option at least once a day. Please fix this!

The guy who convinced me to get ADT was extremely nice. He was a good salesman, and everything he said happened. Even the people who came over to install the system were extra nice. They were all wonderful. But I was disappointed a couple of months ago because somebody tried to open the window and the alarm went on. It was on for about 15 minutes before we tried to get back and check. We turned it off, but nobody even bothered to call us. Next time I’m disappointed, I’m gonna take it out and get somebody else. I have the alarm because I want to feel secure. But if ADT doesn’t call me, then what’s the use having the alarm? Other than that, I like it. It’s working with the basement, and I’m satisfied. I will recommend them. As a matter of fact, I’m trying to convince my sister-in-law to get it. She lives next door to me and I think she’s gonna do it. But they have to be a little bit more up to it.

ADT's sales reps were very friendly, cooperative and helpful and whenever we called their installers, they come right away and solve any problems we had. They call me immediately if the alarm goes off and they did whatever they could to make it easy.

ADT is a great company. I feel like it's a great value for the money. I appreciate the help from customer service, whenever I call to ask any question. They are understanding of my needs and I feel that I get a good value for my money. The added security and benefit of the app and the convenience of using it anywhere are great for my busy lifestyle.

Our experience was excellent -- from the salesman to the technician. Responsive. We are happy to have ADT service!! I will definitely recommend this company to anyone who asks. And since we are in a new subdivision, that is a real possibility. Thanks for everything.