ADT Reviews

Terry, who installed the system in my home, was extraordinary. He was very knowledgeable, thorough and explained the process and technicality in a way that I understood. He didn't bog me down with technical terms beyond my comprehension. Instead, he provided me with all the information that I would need to successfully use the system to my benefit. He was friendly, courteous and made me feel comfortable in putting my trust in ADT home security system. I would give him a 5+ star if I could.

We've been with ADT and haven’t changed in so many years. I never had a problem with customer service, ever. We have a really old system. It’s our original wireless system that was put in many years ago. We’ve done some changes in the house and they had to take some stuff out but it’s always been good.

Going with ADT was convenient. I've had them for 15 years. I think their service features and the quality of my security system are good. Moreover, the price is okay. We like ADT.

I’ve known ADT for quite a long time and contemplated about getting the system. The person I spoke to on the phone initially seemed like a very nice gentleman. Even the installer was a nice person too and did a nice job. He said there was no pressure to buy additional wall and window mounts but he gave a good explanation why they're important to have in certain places. He's very informed and professional. We have the touchscreen, main station, and the fire alarm that alerts the local fire department. I like the service so far. I’m very satisfied and there's peace of mind knowing that we have the system whenever we go for any length of time or even for a day or overnight or out to visit family.

A friend recommended ADT when I lived in New Mexico. My interaction with the sales representatives is good and they were fine. I have home automation, cameras, the security system and the Pulse system. They offer good service and products. I like everything I’ve got. Everything has been as expected. Plus, I like all the functionality and it’s been easy to use. I’ve had them for 14 years, 4 years in my current home and 10 years at my previous location. I upgraded some of the cameras ‘cause the older ones would disconnect from the system, and so far so good. I’ve never had any issues with ADT, and I've recommended them to others.

It would take some time to go into all the details of my experience with getting an ADT Home Security system installed so I will just highlight the major events. My installation was scheduled for Sat 4/29/17. The technician arrived at 8am but didn't leave until around 8:45pm! My entire day gone! The technician was very nice but may have lacked experience. He asked where I wanted the main panel, drilled a hole and placed the panel in its position on the wall. He later asked if I had a landline installation or cellular. I was surprised he didn't know.

I've been thoroughly satisfied with the service of ADT. The sales representative explained everything and the installation went good as well. I'm really happy with the response times and with the service calls. Everything's working out great.

My sister has ADT and she was having success with it. Then I happened to meet the installers while they were in my neighborhood and made a decision to get it. However, they said that the rate would reduce after so many months but it never did. Nevertheless, it’s been a good experience with ADT. Their service has been very convenient.

The sales rep and the installation team from ADT were both very positive. It wasn’t but a few days after I called that a sales rep contacted me. Then the installer came and walked through the house to see what I needed. He was very pleasant and seemed to be very knowledgeable. He gave me little tips and hints for the number of years he has been doing it. I got the little gizmos at the windows and on all the doors. If a window’s raised, it would alert me. I’ve had it now for about three years and the batteries started going dead in the various wireless options. They came and their guy installed new batteries. He was very punctual. And the times that I have set the alarm off myself, not meaning to, sometimes I get a call but most of the times, I don’t because I hurry back quickly. My overall experience with ADT has been very pleasant. I’m very satisfied and have recommended ADT to two other people.

We've had ADT for many years. Their sales reps were all professional. The installation team cleaned up after themselves. We've had to have them come back out because something would stop working and they were able to fix it right away. It's been a very good experience with ADT.

I arm my ADT every time I leave the house and I hardly know it was there. I figured if somebody tried to break in and the alarm was set, it would go off and it would scare the hell out of them.

Excellent service. The tech knew exactly what to do and how to make it best for our family and security desires. Only issue was the unexpected charge of 1400 for extra equipment. While not the tech's fault and I understand the need for the equipment, simply the installation cost was openly explained. I assume that is because many would walk away due to the amount.

Our home alarm system hasn't worked right in 3 years!! We have requested multiple times for a new system. They come out and fiddle with it. Refuse to put in a new one. 2 days later it goes off every 3 hours until we unplug it. There is no comfort or safety in that!! When we finally canceled the service they continued to charge us for months. We had to cancel our card and have the credit card company block charges from them... the system has clearly been unplugged for months! Customer service made false promises through the whole thing!! Very unhappy!! My bird who chirps when people pull up is more safety than ADT has provided.

I have been using this ADT home security system for last two months. The door bell camera stop working after two weeks. Then I spend 2 hours on the phone, they fixed it. After one month doorbell camera not responding. I called the customer service and representative said he will send a technician. I have waiting for a technician for last two weeks. Very poor customer service. I don't recommend this system, especially that doorbell camera.

Everything is going smooth with ADT. The representatives were very, very helpful. But at first, I got young kids who put the system in and they didn't do a very good job. The next time I called ADT, I got a gentleman, wearing a uniform and he did a very good job. He was very polite, kind and helpful. Overall, it was a great experience and I'm 100% satisfied.

Our first usage of an alarm system was with ADT. I was pleased with them, but their rates continued to go up and so did my telephone bill. I dropped that and went with Comcast and Xfinity with the WiFi, telephone, and the home alarm system. I have two years free through Comcast, though if I had to drop them, I might very well come back to ADT because I had no problems.

I had ADT in my other house for three years and had it now in our house since I moved for about a little over two and a half years. Our service package includes home security for our house and smoke alarms. When I was moving in and one of ADT's guys was here to fill out the papers, my daughter-in-law who was helping me fell and he was very nice and stayed till I found out she was fine and nothing was wrong. Everything went well when I bought it and I feel safe at night when I sleep.

ADT provides excellent security for our home. We are very pleased with their service. We have not had any issues with the way they have handled any alarms, especially when we have accidentally set off the alarm ourselves. We have recommended them to friends and family.

We have motion detectors and a keypad from ADT and the system notifies them if the alarm goes off. Their people have been responsive whenever we've had a service need or a malfunction that needs to be addressed. They came out once to remove a defective old keypad. They were very good about making sure that was done in a way we understood and not leaving a mess behind. We're happy customers.

I've had ADT for 8 years. I've always been very happy with them and have recommended them. I just got back from a seven-week visit in Georgia yesterday and it was set the whole time I was gone. I had no problems at all. I feel comfortable when I set it. And that if something happens, I'm going to be notified really fast. There was one time that it did go off when I came back from a trip and forgot that all my doors were on the security, so I set it off. The policemen showed up but the experience was great.

The motion detector is useless because I have cats and a dog. I was ASSURED by ADT reps that our pets wouldn't be a problem for the motion detector. That turned out to be a complete lie. Every time we use the "Away" setting the pets set the motion detector off. It took about the 8th representative of yours I spoke with to tell me that the motion sensor starts picking up around 4', maybe even less. If I had been told that up front I would have never signed up for this faulty, useless system.

We've had ADT for about 25 years. We have their security system and a glass break feature. We’ve been paying $40 a month for all those years and our system isn’t updated. In addition, the technician drilled a hole in the door to reinsert the sensor in the front door and that was $85. Our experience with ADT is fine but they're a little expensive for what they did.

Several houses got broken into all at the same time on my street. I was with Brink's for a good while and they merged with ADT. I went through some adjustment periods in the beginning with how to use the alarm and the pet movement tripped at one time where I had to adjust the motion sensor. I also had several accidental trips and when I talked to them, the reps seemed to be very courteous, very prompt and professional.

The sales reps from ADT have been nothing but cooperative and nice and tried to fix whatever problem there might be. I’m a domestic violence survivor. I called ADT for installation and they were out here in a pin drop. Later when I was living alone and now in my upper 60s, I got the health alert as well. I'm safe with ADT. It's a good company. There are all these new companies advertising this and that in radio feed. But all these radio stuff going over tells everybody in the whole wide world one's business and I like to keep my business private. Only within a WiFi protected area of my house do I do anything and none of it is on my phone. And when we had a big power outage once and my health system broke and needed a new battery, even when my system is an older one, it didn't take but a heartbeat for them to get me a new one. And then I needed help figuring out how to install it and they helped me do that. They're an excellent company.

Seriously worse company and I took hardly a week to realize. I was not given complete details of their packages and now the lady says they disclose all the information after the installation through paperworks that their flood of emails. And if you by any means don't get a chance to look into the so-called emails in 3 days, you are in soup. The guy who came to address my concerns told me how the system works and I immediately decided to cancel the service in a week after the installation, and they said I should pay 75% of the contract (i.e. about $1050) to cancel the service any time after 3 days. That's just ridiculous. Never saw any other American company work like this. What is most strange is, they even e-signed themselves on my behalf and claim that I signed the contract - and no escape without paying the termination fee of 75% now. Ridiculous!!

We have been customers of ADT for about a year now. Their alarm system service is awesome but recently we fell upon hardship and missed 3 payments. I called yesterday to see if we could get caught up on our payments but we were told we breached the contract and couldn't pay the past due balance. There was nothing we could do about it. I asked if they had any "loopholes" for military families who fall upon hardship. They told us NO. We had to pay $1500 in order to even restore our service. Bummer!

ADT has been fantastic. They've helped me with batteries needing to be changed, sensors on the door, as well as power outages and resetting. They also helped me when I accidentally set off the smoke alarm. If there's anything I need, they're very nice and personable, and always very efficient to call. The techs that have come were very courteous and helpful. I'm very satisfied with the service.

I've been with ADT for so long. My system is the old wall mount and it's hard-wired and it is the basic service package. One time, their installation team came out here to replace the motion sensors and they were very cordial and answered all of my questions. They were very experienced and they understood what they're doing. My experience with ADT over the years has been excellent. They've done a great job. And I like the fact that they contact us immediately as soon as the alarm goes off.

We are always amazed at how fast ADT responds. Recently we accidentally set off our house alarm - the security check call came through before we completed turning off the system. So professional and careful what they ask in case there is a intruder in the house. We have always had excellent care from ADT. Would recommend them to anyone looking to install a security system in their home.

They raised my rate without notice. I called and cancelled. They then held out another payment. I called and was told they would issue a refund and told it takes ten days. When I didn't get my refund, I called today talked to a David ** in account mgt. was told my bank was holding my payment which is not true.

We've had a couple of times that ADT called us. My wife tripped their alarm once when I wasn't here and ADT responded immediately. Now, I feel more secure and my wife likes their system in our home.

I have a large house with almost 40 contact points, so I bought a security system from ADT and the system package included inside camera, motion detector, and outside speakers. And all work very well. I’m also with United Services Automobile Association that’s affiliated with ADT so I got a discount from ADT. I've had ADT for close to 20 years and I'm extremely satisfied with it. Anytime I have a problem, their service department handles it for me extremely well. I have to call in if I'm having a problem and need something checked out here and make an appointment. But they usually get someone out here almost immediately if it affects my security. But it may take them a while longer if it's not something that's affecting my security like just a low battery. For the most part, their people are professional and friendly, although I've had a couple who didn't do what they were supposed to do, but it was corrected immediately.

I have had ADT systems in two of my homes. My first experience included multiple attempts to get them to correct the address where the alarm was, as my billing address was different from the location where the alarm was. For some reason, this seemed incredibly difficult for them to fix. On one occasion when the alarm went off, the police were advised to go to the wrong house.

My monitoring service stopped due to ADT's fault in August 2016. But because I was behind in my payment, they could not send a tech. out to service my ADT system. They say that they have no record of me telling them that I need service, even though they were not monitoring my system due to no electricity going to system. I let the collections department know that my system was not working, but again, I was told of their policy: no payment, no tech.

Everything’s good with ADT. There were no problems with the installation team and their reps were polite and explained the service. Overall, I’m satisfied.

Local ADT office, but have encountered their staunch resistance to our request. We have been ADT clients for 9 years. This year, we chose to upgrade our system to have cell phone access for our home and garage doors. We paid for the upgrade and the installer came to complete the work. After he finished, I went to look and was HORRIFIED to see this monstrosity in my daughter's closet!! We previously had a small, unassuming box that plugged in. Now we have boxes, cords, wires and it looks absolutely awful!

We use the ADT system at my boss’s house in order for me to get in and work. The system was easy to learn and when we had problems, ADT came and fixed them for us. They sent out people who knew what they’re doing and were on top of things. They even upgraded a device because we're having so much trouble. They’re easy to work with and if we have issues, they make that easy too.

In July of 2014 I purchased my house, I was almost immediately contacted by an ADT representative; I have never had any need for home security since I have lived on military installations. She informed me that I would be eligible for a $250 rebate if I signed up. She made an appointment for me with a local installer and I was also told that the installer would sit and discuss the best options for me with my house and I could still decide not to get an ADT system.

I was an ADT customer for many years both at home and at my business. About 3 years ago I relocated my office. I called ADT, said I was relocating. They asked, "Cancel service or relocate?" I said, "Relocate" "Then we will send you to sales dept." I set up the new address with sales, started the ADT monitoring service there and thought that was it. I found out that ADT continued to charge me for security service at the building I had vacated... for about 2 YEARS. They were auto-deducting from my account and my bookkeeper didn't catch it.

Our installer "Scott" was very professional and personable. He answered all my questions and left us with a feeling that we made the correct choice in choosing ADT as our security system provider. If ever we were to upgrade or move our system and need another installer I would very much like Scott to handle the re-installation or any future installation. Overall a very good job!

Our original ADT window stickers are starting to crack and fall off of the windows and I was making a trip to our vacation home April 20-24 and wanted to replace them. Though we have ADT in Florida, we don't get mail there, so I ordered stickers to be delivered to our primary residence in Ohio. I ordered the stickers well in advance of my trip. About a week to 10 days before my trip, I realized I had not received them and called again. I have now returned home from my trip and no stickers have arrived at either house. What do I need to do to get stickers to replace my old, original, decaying stickers?

A relative of mine had ADT and I decided I need it also, so I called them. So far, it’s been fine. The lady that sold me the service made a statement at the time that if I was going to change my windows and stuff like that out, there’d be no problem, they’d come and take them off and put them back on once I had the windows changed at no charge. When I was about to have that done, they told me there would be a charge. But once I explained to them the lady told me there wouldn’t be, they didn’t charge me for it. The installers were great. My system beeps and all that type of stuff when I come in and leave the house or when I set it but I’ve never had any cause to have the police here or any false alarms. I’m happy with them.

My husband got ADT for our home about three years ago. They were always very positive and very helpful. When I had a situation that I couldn't really afford it, they were able to lower the monthly fee. Fortunately, I haven’t had any reason to test it, though I think the quality is good.

Our experience with ADT was fine and we've had no complaints about our home security system. The technician was professional and very careful with his work. However, I saw an ad for SimpliSafe and they're doing $15 alarm monitoring per month. We're paying a hundred and SimpliSafe gets away with only $15, so ADT should clarify that in their advertising.

We bought ADT after we had a burglary while we were away in 2010, and I am pleased with their service, prompt response and the politeness of the people. They are always nice, and have kept the price down. Anytime we've had any occasion, like when we set the alarm off ourselves, they had been quick to respond. As soon as we do it, we wait for the phone call and sure enough, they do. As soon as we give them the code word, we're clear and they've done their job. One time, I had to replace the battery, so I called them and they told me what I needed to do. I went to the panel, pulled the battery and gone and went to get a new one. I put it back in and everything checked out. I'm happy with ADT. We've never had to test the ultimate thing. But as far as we know, everything is fine.

**, the ADT guy they sent to my house to install my system, was very patient with me, which is saying a lot. He was very friendly, and very, very patient with me. Being a new homeowner, you kind of want to do the best for your new home. I feel that having ADT, and the customer service that I received, I would recommend ADT to anyone.

I absolutely loved the excellent customer service. From signing up with the service to having my service connected. The techs were very professional and I completely understood how the security works because the techs were very patient with me and my family. Courteous, respectful and polite. I am so glad and happy with my home security and the personnel staff did an amazing job.

I have the wireless system from ADT but it's an older type system that's not controlled by the smartphone. They called me not too long ago because the storm blew one of my doors open and the alarm was going off. They were very helpful and very considerate. They woke me up so it took me a minute to get conscious of what was happening but I'm very satisfied with them. I've had my ADT system for quite some time and it's getting to be quite expensive and the price has gone up consistently every year that I've had it. But it's not a problem. If it were, I would've already called, complained and found another monitoring system. I'm very pleased with ADT and I would recommend them.

I signed up with ADT mostly because of their reputation. I've been with them for 2 years and it's been a fine experience. Everything during the sign-up felt like clockwork and the technician who took care of the installation did well. We're very satisfied with ADT.

In the many years that we've had the system there has been only a single erroneous alarm. The State Trooper checked & cleared the property before I arrived home. Upon my arrival home I called ADT and rep stayed on the line with me the whole time while I went through each room, until I was comfortable. Very pleasant and not hurried. The service techs that have come to the house have been very professional and timely. Support is outstanding.

I received a robocall for a service I was interested in hearing more about. When I spoke to a lady she insisted that I called her first. I in fact was returning a robo call. She wouldn't give me a word in edgewise and rather frustrating. I asked for a manager and was hung up on. I called back to speak to a manager and once again the same thing happens. This company likes to dominate the conversations and railroad you into service. They are nice until you say no. I was considering service, no I will advocate to never contact this company. They bait you in with "free" then explain in the first sentence it isn't going to be free. Afterwards you deal with aggression and pressure. I will plan to disconnect my companies business account in the wake of this conversation. The bulky antiquated "new" equipment is outdated and not worth the effort. Then to be suckered into a 3-year contract. Terrible.

Very pleased with services we have received thus far. Always feel safe and secure. Can always call if there is a problem. Really appreciate their quick response when we accidentally press the alarm. Makes us aware the alarm is working properly.

It's a shame that you live in a country where you can't even be secure in your own home. I used to think a lot of Alabama and was happy when we retired here. But I'm not quite the same after we got robbed. We were not home when it happened. So my son who has ADT recommended it to us. We then got the basic security package from them and am glad we haven't needed it yet.

There had been some robberies in our neighborhood. When we called ADT, they sent a representative out to look over the house and made some suggestions so we followed what they said and it’s been fine. The alarm has gone off only when I did it but I've always gotten to it and shut it off before they called. I also called the customer service because the battery was going dead and they walked me through replacing it. It’s been exactly what I paid for and what I expected. Both of my sons have it as well.

They are a third party service, they use intimidation tactics against their customers and are bullies!! I unfortunately signed with them and it's been downhill ever since. The tech who installed, didn't know what he was doing, was at my house till 11 pm! He hit on me, left unnecessary holes in my wall (still not fixed), he left trash for me to clean up, found a keypad and window sensor in it, hope I'm not getting charged for that! Called a week later because my equipment was not working. Another tech had to come out. He was frustrated because he had spent his day fixing installations and was even more frustrated when he found out he was not at my house to upsell me on equipment. Nobody took the time to explain how to use any of the equipment. I called three months later to see how much it would be to break the contract and that's when the real problems began.

We have used ADT for many years now and are very satisfied with the way their customer service and monitoring employees handle our system. They are courteous and respectful to their customers and the need of the customer. ADT lets you know that you are a valued customer.

I’ve had ADT for over 16 years and I’ve been satisfied with them. When my alarm triggered at any point, they were always on point with calling me and reaching out to all the people that are on my own roster.

ADT has been awesome to me over the years I've had service with them. I have peace of mind knowing my home is protected by ADT. And the customer service is excellent. I will continue my service with them for years to come.

13 years - Very well pleased. Brinks installed the residential system in 2004, raised the price and then sold out to ADT. Installation and service have been quite satisfactory under both companies, except, of course, for the price increase. I've set off the alarm accidentally a few times, but the "test" was always eminently satisfactory. Response was good. It is always nice to know the residence is safe, even when I am on vacation. When I call, their folks are very courteous and helpful. I REALLY appreciate the ability to access my account via the Internet.

The installers explained to me what they were going to do and what I needed for the security system to make sure I was secure. They were cordial, and I didn’t have any problems with them. ADT has been very adequate and they’ve always responded whenever there was something to respond to.

The whole entire process was super easy and pleasant from start to finish. The installation technician was very knowledgeable and great to talk to. He was a military veteran which I was happy to see. ADT HIRES our veterans. Would highly recommend ADT. Thanks to all that helped me with the process.

The technician is very professional and knows the job he's doing. ADT customer service/manager representative whom I talked to over the phone gave me a good deal regarding the upgrade of our system. A satisfied customer indeed! Would recommend to a friend...

We live in an older neighborhood and one of our neighbors, the one whose side yard is touched by our back fence, was broken into and had a very unfortunate experience with the burglar and ended up at our back door bleeding. So we looked into getting a security system. I called ADT and they sent out a young salesperson and we were impressed with him. He explained everything and he was personable and gave us confidence in the company. We got the wireless alarm box and we have one fob. We have alarms on a couple of our windows. And then, we have two glass breaks. We have a two-storey house and it's all on the first floor. We have the automatic doors on the garage but we also have an alarm on the man-door. The battery on my fob has bit the dust so I have to change that.

ADT personnel was very professional in calling me when my alarm went off. We were travelling out of the area and they notified local police to the site when I did not answer the phone. They also called the person listed as my emergency option. I was happy and felt protected. They did a great job!

Customer service rep. was very polite and informative. She answered all my questions and provided all the information requested regarding sensor positions and quality of life for batteries; she then set up an appointment for a technician to come out.

Makes us feel completely secure when inside our house, and when gone out, need not worry of break-ins. Also the chime feature is great which always alerts when someone walks out or comes in a door, always helpful in a house with kids.

ADT service is the best. Would not have any other security system. They are a phone call away. I feel confident with the people I have talked with. If ever a problem or just a concern of mine, ADT service personnel, phone response are very friendly, seem to be really wanting to help me.

There was a young lady going around selling and trying to get orders for ADT. That was in 1998 and we ended up getting it. The installers came and did very well what they had to do. We have an old system compared to what’s going on now and it's the regular whatever it was back then. We don’t have the one where you could be outside somewhere and start it or stop it. We have the security and the feature that alerts the cops and firemen. We also have the chimes on the doors. The main thing, however, is we have to physically touch it in order for it to work.

The company representative, Shaun, was all I expected. He called to see if it was alright if he was ahead of schedule, it was. Once he arrived he went about the job of upgrading my system in a very professional manner. When the job was completed he went through the upgrade to make sure I understood it. He repeated to make sure I could handle it. He was courteous, respective and appeared to know what he was doing. He was a "five star" representative.

On 5/6/2016, I bought an upgrade system (ADT Pulse) from ADT for $1000. And I pay $52.99 per month to ADT. On 10/?/2016, I called ADT to cancel my service, the rep checked my account and told me I paid my equipment and I can cancel any time I want. So I told her to cancel the account for me. I thought that's it. But they kept charging me. On 1/7/2017, so I let my credit card company to deal with them. I got my refund back. Boys, little do I know about ADT. On 4/8/2017, I received a collection letter from Hillcrest Davidson. On 4/10/2017, According to them I owe "Protect Your Home" $648. I said, "Who?!?!" First time I heard... We had a confrontation, I hung up on him. On 4/11/2017, a gentleman voice left a message. When I called back, I hung up the phone as soon as I knew it was the rudeness rep.

We do and have recommend to friends and neighbors. Fortunately we have not had to really use the service. But, knowing it is there offers great peace of mind. Several years ago we had a false alarm, response was quick and comforting.

Feel safe during the daylight hours and can put my mind at ease during nighttime hours as well. I have had the system a number of years and I have recommended the system to a number of relatives as well as my close friends. My relatives as well as close friends have told me how much they have enjoyed the security of the services and they have recommended the services to others as well.

Company was very nice and pleasant to work with and the tech was very knowledgeable and helpful helping me. Taught the functions of the pulse system and how to change and look at faults and status of the system. They clean up behind themselves.

I love ADT!! It has really given me peace of mind. I was in a very bad marriage - verbally and emotionally abused! I had ADT already in place because before my marriage I was living alone. After my marriage broke up and I was divorced I had cameras installed. I was afraid of my ex coming to the house and causing trouble. Because of the ADT system he has never come around. I feel safe and secure whether I am home or not. Just set my system and relax!! Thank You ADT!!!

I installed a $15,000 system at my place of business. From original contract setup, to installation, to payment handling, to issue troubleshooting, it's been complete incompetence across the board. Our system is just now working properly after two months of tech support, ADT claims they haven't received payment even though the bank has confirmed it's cleared and was deposited into an ADT account, and phone support is clueless. I've invested countless hours into making things work with ADT and it's incredibly disappointing how little effort has been given on their side.

The smoke alarm works fine but it was just smoke. We were call by ADT. ADT said the fire station was notified. We ask would they give us a number to call to indicate everything was ok. ADT said that was not possible. We waited 30 minutes. They came, we explained. I called the fire department the next day. They said, "Of course there was a number to call to cancel a smoke detector alarm." Why didn't ADT know that??? Please explain.

I’ve been using ADT's alarm system for years. The services has been fine, so far. My sales guy was good. He was with the company when it was Brinks back then. He was a young guy that was going around. The installation people were fine. Overall, my experience has been excellent.

I had ADT for approximately three years in my home. Due to unforeseen events I had to reluctantly cancel my service. I called customer service to let them know that although my service was cancelled my alarm continued to go off twice a day. I was instructed to disconnect one of the boxes ADT installed in my home. I did that. Then I was told to find the second box that was responsible for the alarm going off. Three different customer service people have told me that the box I need to find is "somewhere" in my basement. Yet, myself as well as friends and family have not been able to locate this box. Since I no longer have ADT they refuse to come out to my home to find and disconnect the device. We are stuck with an alarm system that goes off twice daily even though we have no alarm. And this has gone on for over a year. Priceless. ADT had terrible customer service as far as I am concerned.

ADT has been an excellent company to work with. Response time has been excellent, and the people have been very professional in their response with us. We would definitely recommend ADT to anyone needing or wanting a home security system. All personnel seem very well trained in their jobs. All in all, a very good experience.

Our alarm system covers fire/smoke, motion detectors, every door and window. Totally independent of phone and cable connections. Not dependent on household power (with exception of continuous charger). Wireless internally and wireless to monitoring center. This is a good system - I love the remote - and it gets me a discount on my homeowner's insurance. What more could you ask for?

My husband accidentally set off alarm & didn't realize it. They responded quickly, called us both & was very cordial & calm, easy to understand & asked if we needed any assistance. We explained, "No thanks." It was an accident, my husband had headphones on listening to loud music. Did not hear or realize it was set off by himself. lol

I have had this security service for 4 years and never one moment of problem. I love ADT. I always feel safe when I'm at home alone. ADT is so easy to contact and the price is always affordable for me every month, I can always count on the same price. I would definitely recommend ADT to all of my friends. This is a easy security service to have.

I have ADT for thirty something years. I'm pleased with the service I get and they do what they say they'll do so I keep renewing my contract with them. When I started, what I have was all that was available. And that has served me well for the last 30 something years so I haven't felt a need to change anything. But I've upgraded the system several times over the past years and got new equipment. All of my interactions with their reps have been very pleasant. If I have an alarm, which is rare and usually my fault, they are on the spot and we get it cleared up pretty quickly.The only thing that I have thought about and then considering is that my security system operates off of a landline and I would be interested in an upgrade to a non-landline type of security when that becomes available.

We had Brinks at first and ADT picked up Brinks. The door contact with the home was already prewired for everything, so the only thing ADT did was change the box where the controls are and put in new keypads. It was fine when they came out to do it and they've been efficient whenever the alarm goes off, so I'm satisfied with the service. But I will be happier if the rates were lower. It bothers me that so many other companies are offering reduced rates and they're not. We're getting monitoring from them and the equipment was already here. They sent us a couple of stickers and then there was nothing else that they needed to do. It amazes me that with the same service that every other monitoring company is offering, ADT's rates aren't coming down.

We are very happy with the new system that was added to our home. The only problem we have is remembering how to use it sometime. With time we should sort it out. I don't have anything else to say except that we feel safe with ADT.

Just had the system installed, the Technician was great, he explained everything he was doing and answered all my questions patiently and professionally. I felt very comfortable about operating the system when he was ready to leave. Had ADT several years ago and feel that you have made many improvements to your service.

It was comforting and a Safe feeling to press the Alert Device when I needed it on March 8th and April 1st. The response was quick and well done to notify the EMS for my Assistance. This is the reason I'm glad I have ADT at my need whenever I do have a necessity.

We've had ADT for 40 years and we have the basic package overall. Sometimes we've had to call ADT because the batteries need to be changed and they’ve been very prompt and guided us. But sometimes we just get the batteries ourselves and need little instructions on how to install them. They’ve been very patient and helped us all the way. I would recommend them.

The only thing that I know of that may have caused an incident with our security system is when an AT&T Tech changed out the modem for my U-verse account and had all my equipment, including the landlines, out of service for a while. Otherwise I am completely satisfied with my ADT system.

We are very happy with our decision to purchase the ADT system. We feel safer, worry free. Well worth it. Everyone we dealt with was very professional and polite. You will find that if you make the decision to go with ADT, you wouldn't be disappointed.

Happy with the system and how easy it is to use. I do have questions about cameras not catching all movements. I have seen where some things have not shown up on recordings. I feel it could miss something important. Also I have not received my Visa gift card for signing up. Will I receive it?

I am truly pleased with my choice for my home protection service. ADT was my first choice. I chose it because of its reputation, quality of customer service, promptness of service, and answering of any questions I may have concerning my service. I am wondering if I can change the date of my bill payment to another date. If so, that would be awesome. I would love to change it to the 26th of every month because that is the date on which I get paid. I would welcome that opportunity. I love my alarm system. It makes me calmer knowing that my home is safe during the day when I am at work and know my pets are safe!

We have been lucky so far and our alarm has gone off because of a door blowing open after we have left our home. However, ADT has called us immediately and asked the appropriate questions to make sure we are the homeowners. If they can't reach us on one number they immediate call the others within seconds. Great service!!

My grandmother who lives alone was not sleeping due to not feeling safe. I decided to add security service. My only option in a section of Gainesville, Fl was ADT. My previous experience with ADT was poor. I vowed to NEVER use ADT again. My grandmother needed to feel secure and I had no choice. For the past 3+ years I paid ADT, she was happy, sleeping. The problem as of April 2017... she lost her key fob for security system. I called ADT to replace. After back and forth the total was $78; I agreed and it was scheduled. Tech went out next day. I called ADT about another problem and discovered the installation was done incorrectly and no signal for the monitoring service was received until today (tech brought new key fob and programmed). I'm like WHAT... for the past 3+years I have paid for something that was not working.

Great Company. Excellent and dependable with competitive pricing. Company able to control cost by eliminating waste. I have never experienced any problems with this service. We rest easy knowing we are protected. GOOD JOB everybody.

Due to a burglary, I had ADT install an alarm system in my home. Since then I have been burglarized 3 additional times. Why does ADT call my daughter who is 6 hours away to tell them to call the police. I live in rural Coos Bay County, there are only 4 sheriff's deputies on duty night shift in the entire county. By the time they are informed of entry the burglar has already taken whatever he wants and has already left. Also, the audible alarm is not loud enough to be heard by neighbors. I am now installing my own video camera system so I will at least be able to identify the burglar.

I have maintained contracts with ADT for 20+ years at my residence in Burbank, California, and at my residence in Spokane Washington. I have been generally satisfied with the quality of service, although there have been some difficulties with equipment failure. In Burbank I've had difficulty with one motion sensor which sporadically sets off the alarm for no known reason and I have had to bypass that station to avoid false alarms. In Spokane one of my motion sensors lost an electric contact while batteries were being replaced, also requiring bypassing that station each time the alarm is set. Because service calls are unreasonably expensive and warranty periods are unreasonably short, I have opted to live with the failed items. Additionally the monthly monitoring fees have more than doubled such that I am having to re-evaluate the necessity of maintaining the service.

Great service as well as feeling protected at all times. We feel that our home and belongings are always protected. Do not have any regrets about leaving on an extended trip or an overnight stay. We would definitely recommend your service to anyone.

We have been using ADT for almost 10 years and have been very happy with their service. The staff are well trained and very responsive when a problems occurs. We would recommend ADT to friends and family. We also appreciate the window/door stickers and the in-ground ADT signs which are very effective.

I can only tell you that all the times that the alarm have gone off, I could not have asked for more in relation to the time of response. I can certainly add that at all times the agents calling have been very courteous and accommodating. I feel very secure knowing that someone will respond quickly to any emergency in case that I would not be home! Even when I am home I feel secure.

I travel a lot. While crime is low in my neighborhood, I always wonder if I left the garage open or if anything is wrong back home. With ADT, I not only get the cameras and app to monitor the house, I get the monitoring service to dispatch a car if something were to happen while I'm away. For me, that peace of mind is easily worth the price of monthly monitoring.

I have had positive feedback with all my requests re: ADT Pulse. All ADT personnel that I have had phone contact or have made a visit are very professional and informative. I have no complaints. Technology is what it is. I am a senior citizen and ADT is reliable and patient. They talk me through an issue to fix it or immediately set up a visit for my peace of mind. Thank you!

We're having an excellent experience with ADT. Luckily, we've never had any attempted break-ins for us to be called. So in that regard, it's been great, because we have had numerous break-ins in the neighborhood. The only time we've ever been called about the alarm was about four years ago when it went off. We were on our way out of state. As it turned out, the alarm only went off because the severe thunderstorm set off the motion detector. But the police came out, they checked, and the doors weren't open. Then ADT reset it. And then last year, we changed over from a landline to the cell phone service so it's no longer connected to a landline. Their rep explained what our options were and we were happy to go with the new setup that we got.

The person helped me to clear the problem so my Pulse on my phone was working. They did an excellent job. The person was very patient and was extremely helpful in solving my problem. At this time, I have not had any more problems with the Pulse system.

Recently needed to check alert system. Great experience getting check out on the medical alert system and assuring myself everything was working perfectly. Called the toll free number and presented my concern and was told how to check the system. Followed the instructs and received the response I was looking for. Thank you!!

I love this service. It provides me and my family with comfort and security. I will continue to enjoy all that it gives. If I was to move I would carry it to my new location. The customer services is very welcoming as well. Thanks.

I feel safe and confident that ADT is monitoring my home. There has so many times I accidentally set off the alarm or panic button, and one break-in, ADT always called to see if I Was ok. I wish they would change out all batteries once a year.

I am a new customer so I haven't had much time with ADT, although everyone I have encountered has been helpful. The only complaint I have is with their PULSE mobile app. It is not consistent and I have had to delete the app twice just to get it work. Hopefully they are working at making that better.

Rechargable keypad battery replacement. The service man was timely and efficient. He knew exactly what to do and did it. More important to me was his patient, courteous and polite interaction as he answered several of my questions. He is an outstanding ADT Representative. In an era of shoddy service, and poor attitudes... he is a welcome change. He is worth gold... hang on to him.

My wife and I have had ADT service for the last year and have been extremely happy to have it. We have had a few break ins in our neighborhood and we feel fortunate to have an extra pair of eyes looking out for us and our property. This is what we get out of our ADT equipment and ADT personnel. They are both on the job 24 hours a day!

ADT has a well thought out alarm response procedure. When an alarm goes off, a security representative calls the owner to verify the situation before sending the police or sheriff. This prevents false alarm responses. The owner must provide a contact number other than the home phone line since the alarm system seizes the home land line to send the alarm to ADT. Newer installations may use wireless reporting, eliminating the need for a home landline.

I love the ADT Pulse app. It's so convenient. There's only a couple of things I wish they would put back on it that they seemed to have left off in the updates. The sensor history. I know it still shows the last 24 hrs but I like to go back further especially when I'm on vacation. And text alerts would be nice when the alarm has been deactivated. I know we get email alerts and notification inside the app but sending a quick text to my phone doesn't seem too much to ask as I'm not always logged into the app or have my email open always. Food for thought.

My alarm system had a low battery. I called ADT and followed their instructions by purchasing a new battery and my husband installed it. We were told it would take 24 to 48 hours for it to charge. During that time period I had to silence my door opening chimes because every 4 hours the system beeped and I had to manually silence it. I was not happy. To add to this issue my smoke detector battery needed changing so again I called ADT and they advised me to change the battery and then it would probably take another 24 to 48 hours for my system to recharge. Well 4 days later system still reporting low battery and I also received daily calls from ADT saying the same thing.

I love my ADT monitoring system. We feel safe and protected against any intruders. It's great to know help would be on the way. It's not about using the system but the security to know if something did happen we would have help.

Home security monitored from my IPad. Easy to keep in touch with security due to fact that it can be monitored on my IPad as well as text alerts from home station via texts. Made aware of power failures as well as possible break ins. Police notified quickly and am aware of any problems repaired i.e.: power outages.

The Tech that came to our home was very good. He took the time to show us everything we needed to know. Unfortunately right after he left we got a new modem. I hope I will be able to do what I need to get back online.

Very Helpful and we like having our home more secure when we are out of town. We are pleased with your Company and have recommended the service to many neighbors. Keep up the good work and keep us secure. We keep recommending your service.

ADT is always there to sound an alarm when something is wrong. I sometimes forget to shut it off when we leave the house, or in the mornings when I get up, and then my husband will go out and the alarm goes off and I have to rush to shut it off. Sometimes I don't make it, but ADT has never complained to me about this problem. They always contact the police... it's just that it takes awhile for them to come here, but that's always been during the day and not night. I hope if something really bad is about to happen that the police get her quickly then! I have no complaints about ADT at all!

ADT pulse, ring door bell and stick up camera have provided a new sense of security. There have been a few issues with arming and disarming the panel via the phone app, but contacting 800# has resolved the issues so far. We signed up with a special so our installation was free!

I wasn't sold on ADT until I met with your installation technician Trevor **. After speaking with the sales department of ADT, reviewing other companies and speaking with other people regarding their systems I was confused about what my home needed. When Trevor came to our home he listened to my husband and my concerns, inspected our home with great detail and took the time to explain to us what he felt would be the best security system. He also took the time to show us the equipment, explain what it did and answer all our questions. During installation he explained what he was doing, answered all additional questions and made sure we were okay with device placements. After installation he explained the system again, showed us how to use it and didn't leave until we were ready for him to go. This was the absolute best installation job I could have ever wished for. Thank you ADT for sending Trevor **.

My installation team was friendly and knowledgeable, and they got my system installed. However I am now having problems with the Wi-Fi signal and am unable to log into either the Pulse or the Ring. Plan on calling the service technician for him to rectify the problem.

I am 91 years young and live alone and have had service for quite some time and have felt secure and protected. However, to date have had no need for any service (so very thankful) but know it is there always. Have recommended ADT several times.

My Builder utilized BRINKS to provide my home with monitoring service in 2008 and shortly after ADT apparently acquired BRINKS and has provided my service since the acquisition (or merger) and they have provided excellent service. I would request the services of ADT in my next home if I were to move.

I did not realize I hit the red alarm button on my key chain, didn't even realize what it was until I got a call within seconds of setting it off. So happy I know now what it is for and the quick response was fantastic. I will stay with ADT as long as my monthly fee does not go up, as I know other systems are cheaper. Great service also, as I needed a battery changed in a high location last year.

ADT was kind enough to identify the problem and fix it. Although it was a little difficult to reach out to them, finally I was able to get hold of the right person. But getting a schedule from ADT was a little difficult.

I like the PULSE system in my house. Lets me remotely check and handle my schedule through their easy to program modes. The only problem is the main Security panel. Too sensitive. Every time I handle it all hell breaks loose!

Twice one window drop just enough to set off the alarm, and both times we were on vacation. The ADT officer came to the house and found that nobody was on the property, no windows or doors opened. They called me and left messages on my cell phone and it just happened we never turned on the phone. When got home a message was on the home phone to call. The service of ADT is excellent and would highly recommend them to anybody looking for an excellent security company.

We are extremely satisfied with our equipment and service. Fast contact if an issue arises. Remote access is great. Customer service is outstanding. Website is great. Salesman was very helpful and work with us for equipment selection and was present during installation. Installers are great.

I live in the country and always had trouble getting a good night's sleep due to all the strange noises from the woods and the house itself, but since I started using ADT I sleep like a baby knowing that if any of those noises turned out to be something it would set off the alarm and the police would be notified right away. It's a great comfort to have an alarm system.

We recently upgraded our system and love the flexibility of being able to arm and disarm the system remotely. The Technician that upgraded our system was professional, knowledgeable and extremely helpful. We are very satisfied with ADT. We would and will continue to recommend ADT to family and friends.

We have five grown children with families and we travel to visit with them a fair amount, and we wanted our house to be protected from people getting in that we didn't want to while we're gone. We've used the ADT security system for a year and a half or so, and it works. We have the remotes to set the alarm when we leave and turn it off when we come home. We also have motion and door detectors. In addition, some sliding glass doors and breaking glass detectors. The ADT reps have been very responsive to my request. And once in a while, I accidentally set the alarm off and so I end up talking to the ADT team on the phone. They call to check and make sure everything's okay, and they've always been very friendly. They did a good job and their charges were reasonable. I'm totally satisfied with ADT and have recommended them to several friends already.

I got motion detectors and door protectors from ADT and I’ve had very good service from the company. Their people came in, set up my system, were professional and I appreciated that. They were on time and it didn't take them long to do what they had to do. They cleaned up after and showed me how to use all the particulars. With the system installed, I feel safer at night or when I'm gone, and I know the house is locked down and that if something happens, I'll get a notification that'll let me know. So I’m very happy with my ADT experience and I’ll keep it for as long as I can.

I really like my service with ADT. My home got broken into and ADT was the only company that could come install their system at no charge the next day. I felt safe after I got the system after I got use to setting the alarm. I really trust that I have a secure system. Thanks ADT!

I truly love the sense of security my ADT system gives me. I have had a couple of instances where my alarm has gone off (my cat tripped a motion sensor once) and the staff have been caring and professional. Thank you for being here for me and my family.

The experience I receive from ADT is wonderful, and I would not have another security company for my home or business. I would tell my friends to chose ADT for their home or business for a safe no worry free system.

It was easy. The person who came to our home was very professional and gave us an accurate suggestions! We are very happy with our decision to acquire this system. My daughter got hers first and recommended it to us. Now we are doing the same with other family members.

Mr ** was a knowledgeable, caring, respectable person! This next statement has nothing to do with Mr **. When I called to schedule the service call, I was not informed of a $25.00 trip charge which I thought was very unprofessional! I was upset! I should have been notified the day I called in!

We feel very safe and secure that our home is protected by ADT! Very easy to use and not too expensive... Just right for us. We also have a second home and we have ADT there also. We also use the alarm at night to feel even more safe in our homes.

I requested that motion alarm be turned off for a period of time. The customer service representative was very helpful and informed me (in addition to what I was requesting) how to bypass the alarm within the house. Very helpful!

Austin was on time and offered great suggestions to improve the security of my home. He informed me of some of the limitations of the equipment so my expectations were met after installation was complete. I appreciated his honesty. I hate to be let down when my expectations are not met and the sale rep doesn't inform me that I'm expecting too much from the equipment. Austin also offered what I thought was a gracious cost savings due to my over 12 years of business with ADT. Ultimately, the system install cost much more than I had anticipated but not the fault of anyone, it is because of the number of entries to the house and adding video to our plan is what drove the price. I like ADT and will recommend it to my friends and business clients.

Always have had a good relationship with ADT, hope to never change. The response with the alarm has been great. Whenever I call I get good service and quick answers. This company is the best by far... I called about the monthly fee increase and due to the long service I have had with ADT the cost was lowered. Great job and I have always told others of the great service.

We have been with ADT for several years now. We have felt safer with it. They have been quick to call and get a hold of us if they maybe problem. Always polite. When we have called in about a problem with equipment, they have been here soon and taken care of it for us. So far we have been very satisfied with ADT Service.

Called to ask about the rate increase. I told her I couldn't do a rate increase I just had one. Was very nice woman and helped me. I would call back again if and when I have a problem. I have had ADT a while and didn't want to change.

I would like recommend. ADT company is good when they came to install security system on my house on time, explain good detail. I put # 10 point for them... I will recommend to my friend once again. This is company I choice.

I definitely feel safer knowing that my home protected when I am away and my wife is home I know that she will be protected and safe. When we are away I know that the house will not be vandalized. Other than the price I think it is a wonderful service. For what I get the price is high.

Very satisfied with our alarm system. Gives us a feeling of protection whether we are at home or away from the house. The response to an alarm on the rare occasion that we inadvertently set it off is very quick.

ADT has really been a life saver for me. I know I am secure in my home as well as when being away. I have ADT in my home to keep myself from being afraid to live alone, also to know I can return home to a safe place and can sleep knowing I am well protected.

ADT was charging me for service for over a year, and I wasn't even connected with ADT. But, I called and talked with a few different people until I got a hold of nice lady (whose name I can't remember). She was very helpful, and helped me resolve my issue. Thank you.

I have positive experiences with the services and products of ADT except for the unreliability of the APP I use to activate my system. It has touch enabling and sometimes I am in my vehicle attempting to engage the alarm and I can't, so I either input my password manually, or sometimes I just code in before I leave the house. Otherwise, I have no problems with any ADT products.

I have recommended them to several of my family members and friends.