ADT Reviews

I am very pleased with my ADT. I would recommend it to family and friends. I like when you call the customer service is great and ready, willing and able to assist you with your needs. I looked forward to many years with great service.

Have been pleased with the service and level of security with ADT since 2007. While my wife and I are very fortunate to live in a safe community it's made us feel very secure the few times our alarm has been set off and the quick response time from ADT. Compared to security systems of some friends and family we know we made the right choice to go with ADT!

We've had an ADT system in our home for a couple of years. Like any new custom installation with unique requirements, there were a few small things that had to be worked out, but the tech support has been timely and effective every time and things have been working flawlessly for many months now. It's great to know that when we arm the system at bedtime or leaving the house that ADT will be keeping an eye on things for us. The service is efficient and thorough for the price. We're glad to have ADT on our side.

The explanation of the program was easy to understand. Also, the installation was done quickly and expertly. I would recommend ADT to friends. I am waiting for the new inside door to be installed and will contact ADT when it has been. I will call ADT to re-install the sensors on the new door.

A person opened the door when the alarm was set, sending the alarm off. The alarm was cleared in a timely manner, therefore, no policeman was called. ADT responded in a very timely manner explaining why the incident did not require a call to the police department. With this kind of action from ADT, it makes me feel real safe knowing that ADT is actually watching my home.

I am happy with the security of ADT because I feel safe all the time without any worries. In addition the agents and the technicians are very kind and they are all the time ready to resolve any problem or doubt. Thanks!

I feel very secure with ADT and on the few times I have had to speak with a representative (for example, new door installation, and how do we handle the sensors, etc.) they have been very helpful. My system was in place when I bought the house, and never have I ever considered being without it.

We have been very grateful for the last two years having ADT in our lives. We had a situation and then we contacted ADT and we feel so much more secure. Whenever we have a question, they are so wonderfully pleasant to talk to and to figure out everything. Someday soon we would like to give an "ADT contract" to our daughter, son-in-law & children.... Big thank you!!!

We love ADT and feel secure knowing that they respond to our needs and any alarms, even if they were accidentally triggered. Response time is excellent and if we need service, they are prompt and courteous. The equipment and technology is up to date and works well.

ADT is the most reliable system I know. I had two different alarms before this one, there is no comparison. It's WONDERFUL!!! When I call I always get excellent service. I know I couldn't find any alarm company that would serve me better than ADT.

We installed ADT in the early 2000's for peace of mind, especially when we travel. Fortunately, every alarm that has occurred has been due to our error. We appreciate the quick response time. It's very reassuring to know ADT is working for us.

I have not had any problems with my service. The contract is fair and the price is affordable. My only complaint is the lack of communication. I wish there was a monthly newsletter or notifications of some sort. I forget I have a contract until there's a bill due.

How do I think about ADT? Well, I think it's a very reliable organization. I do not remember exactly the time we are with them, but it's like 10 years. They act very fast. Thank God I've never had any emergency, but there was an event where I really liked what they did, and it was once, the battery of my Fire alarm stopped working, I had not noticed and they were the ones that told me!! I do not want to change this service ever. I recommend 100%.

We called for a repair due to the alarm for door entry going off in the middle of the night after being set. A repair person was to come on Saturday. He/she never showed. We called. A man said it was to be a phone repair and to just shut the door alarm off. We did. The alarm still went off at the other box. We called. Now the triangle was showing on both boxes. They would send someone on Tuesday. We said that would not work scheduling wise. They said OK Wednesday. We got a confirmation for Tuesday ca. We called back, not Tuesday, Wednesday. No problem. Tuesday the man arrives. Our plans are upset. He says he fixed the problem. Triangle still lit on both boxes.

Wouldn't have any other system. ADT is the best. Never a problem. I recommend my friend to get ADT. Everyone that I have spoken to have always been extremely helpful. Prices are the best. System is very easy to use and understand. I highly recommend ADT .

I have had ADT for years and am very happy with the quick response they provide. My teenage daughters have set it off before and before they put in the code, ADT was calling to make sure we were okay. I definitely feel safer knowing I have ADT. Thank you :)

The first year was not good but since then service and functionality of the system has improved. It took too many service calls and complaints to get them to replace the defective door lock. I had to deal with the defective lock for about a year before they would finally replace it. It has worked well since they finally replaced the lock.

Prompt and timely service and responsive to smoke alarm detection and alarm detection. Would recommend ADT for your security needs. Customer service when alarms set off is prompt and courteous and a real live person rather than a recorded teleprompt message.

Whenever I walk in the door and don't get my code entered quickly enough, my cell phone goes off immediately! :) So far, so good!! I would definitely recommend this to a friend. ADT provides an excellent service! Thank you very much!

Our overall experience w/ ADT has been good. We haven't experienced any recent problems w/ our alarm system. They respond to issues rather quickly. Payment process is fairly simple. We've been an ADT customer for almost 19 years now. We'd recommend ADT to others.

Technician was very knowledgeable and professional. He sent me an email prior to his arrival, giving his arrival time and his picture so I'd know he was the a legitimate ADT technician. The technician arrived on time and worked on other issues that I had with my system. He didn't want to leave until everything was fixed and the batteries replaced and I was satisfied. AWESOME TECHNICIAN!

They have been so great. I would recommend them to others. They have responded very quickly. They check things out. They do a great job. They are very good at what they do. I can greatly depend on them to do the best job that can be done. I am a retired police officer and you could not ask for a better job.

This system gives me a sense of security both when I am at home and when I am away. The smoke, fire and carbon monoxide monitoring are a great feature. I haven't used the pendant yet, but when the time comes I'm sure it will be useful.

I have the utmost admiration for the staff of ADT as their attention to details and prompt response to alarms is reassuring. I have no fears that my home is protected. It is secure. I can leave home and be reassured it is safe.

Very prompt response when alarm is activated. Courteous and professional staff. If problems arise with ADT system, immediate assistance is given and problem resolved. We know our home is adequately secure and safe. Knowing that the ADT signs and logo in our windows is a deterrent to possible break-ins.

Love the way it works, excellent job. I have no complaints. I set my alarm with much trust because it has happen before, opening the door while I have set my alarm & my wife has forgotten to shut it off and the alarm goes off and a operator calls me as soon as possible making sure if it was an accident or not. I know my home is safe when no one is home with ADT. I love it!

Don't know why my base unit decided to enter an indeterminate state or how many end users have reported this, but your support staffer did a great job, original S/W & Q/A, maybe not so... Took a long time, so probably a persistent memory leak or storage overflow...

I am very pleased with the security that ADT gives us and with response time. However, the price advertised on your commercials is misleading: we have basic service with fire monitoring, and we pay over $50/month, not anywhere close to "about a $1 a day". Our bill was close to a $1/day when we first began services but has increased despite not adding additional features.

I would really recommend the security system to a friend any day. I am satisfied with my new upgrade especially when I go on vacation or other activities. I can rest assure that I am protected and most of all I can enjoy.

I was the victim of an attempted break-in, while I was home in bed. My husband had left for work and about 20 minutes later is when it happened. We called ADT within the following week and had it installed. I love knowing that if anything like this should be attempted again, this time they won't get the window up without my knowing it. I feel safer with ADT monitoring my home and can restfully sleep, knowing that by installing ADT it will NOT happen AGAIN, without my knowledge.

We like the quality and concern of the service technicians. They listen to our questions and act accordingly. The value of the services is good and allows us the use of our smartphones when we are away from home. We like the security that ADT gives us in our home.

We actually had a couple issues, I was not able to watch previously captured videos on my Apple products. My wife and daughters could watch them on their Samsung products. They came out and switched out the camera to see if that would take care of the issue, it had not so they were looking into to seeing if it was an app issue with Apple. Then about 2 weeks after they were not getting a signal from our alarm system, They came out and switched out the radio in the alarm box and it actually took care of both issues and everything works perfect now. They stayed in touch from the install until after everything was all set and they were pleasant to deal with. Night Watch was the installers.

Fortunately for us, our system alarm went off one time. We had a small fire in our oven sending a lot of smoke in the kitchen. The alarm went off. A rep from ADT called to make sure that we were OK. We were fine.

ADT has always been prompt, easy to work with, and truly adds peace of mind! Pricing is competitive for the services offered and the loyalty department makes it hard to switch with some awesome incentives! I recently upgraded to Pulse, same price with an addition of some expensive addons priced too low to share via their department, retail would have been over $750... with them less than $450!

I called in order to update ADT with our current banking information since we changed banks. The automated system only allowed for me to get to a representative who thought I wanted to cancel my service. After explaining several times to the gentleman who took the call, he finally understood that I was not canceling my account and transferred me to the correct department. I wish there was an option on the voicemail menu to reach the billing department.

Every telephone contact or service rep visit has been handled professionally. We had an equipment update installed promptly and on our schedule. Telephone support has always been very helpful. I received a courtesy call within 10 seconds of setting off our front door alarm by accident. I'm very satisfied with ADT.

I'm just so happy to know you are there if we need you. They call the minute something happens out of the normal. I have not had anything seriously go wrong, but it gives me relief knowing you are there. Thank you so much!!!

Quick and courteous response over the more than 40 years I have been with ADT. I have a hybrid system that has been installed entirely by ADT. Grown to know local service people who provide my service. They are polite and thorough during all visits.

Was using stove. Thing got too close to heat & began to melt. Was alerted to problem and it was resolved quickly. VERY pleased with response time and courtesy of staff. Have Pulse and use all the time. So convenient. Sometimes there are issues with connection but overall is A+.

This company has been pretty efficient since I've used their services for the past 11 plus years (since 2006). I've been happy with ADT since I've been with the company. No plans to change anytime soon. But have been strongly considered upgrading with the company but not quite sure what and if I can afforded upgrades.

In my business I have had terrible service from most security monitoring companies. I have been using ADT for over 6 years and I could not ask for better service! The service is always up and works wonderfully! I have added two of my homes to my ADT service and all continues to be stellar.

I needed a security system and ADT was a prominent name. We got the normal burglary prevention system. My windows and doors have sensors on them. I've also got two wall control panels. It was installed 16 years ago. Dealing with their sales reps and their service has been very good. Every once in a while, we have somebody come out to service it. We also call them when we think we have a problem. The service people who have come out did a good job and have solved the problems. When we inadvertently tripped the alarm by accident, I got a call from ADT in about 30 seconds. They were checking on us to see if there's any problem.

I have been an ADT customer for about 20 years or more. I love the service and I feel my house is safer and more secure because I subscribe to the service. Recently I had cameras installed and I can view my property from the app on my phone.

I've had ADT for about 7 years. When they come to my home they are courteous and work efficiently. On the phone the staff is the same. The hardware is easy-to-use and first grade quality. Yes, I would recommend ADT security- simple, safe, effective!

The few times our alarm was tripped (accidentally) we had a phone call from ADT immediately to alert us and see if anything was wrong. I appreciate that a lot. I have total confidence in ADT and feel a little safer just having the protection! Thanks ADT!

I've never had an issue with ADT, been with them for many years. Anytime I have had to call they are always extremely nice and helpful! I would recommend them over and over again! They are one of the easiest companies to work with and have always done what they can to resolve the issue!

I have had ADT for a total of 10 years. I am very satisfied with them, they are wonderful and very reliable. I would rely on now for every time and I would recommend them to anyone especially in the homeowner field.

You should keep more technicians like the gentleman that installed all those goodies. I was so afraid that I couldn't operate the system that I almost backed out and told you to tell the tech not to come. My experiences with this new phone is enough to keep me from adding any technology to my house. So I "bit the bullet" and welcomed him. He sat down, listened to my fears, and changed the subject and helped me to relax by asking me what I used to do. I taught school for forty years. After laughing about my experiences I began to relax. That was it. He told me I had nothing to worry about. He was right. When he was finished, he showed me everything, explained it in teacher language (so I could understand the terms) and the "how to do it". When he left I almost hated to let him go. He was polite, funny, and genuinely cared for my safety.

Alarm at 4 am. The response time was quick. We are not sure what set it off for the second time in two days but the representative talked with me about the possibilities of things that could set off a motion detector. She was very professional and pleasant.

I'd recommend ADT to family, friends or anyone interested in setting up a home alarm/monitoring system. I appreciate that a real person contacts me if the intrusion alarm is accidentally/intentionally tripped and if incorrectly authenticated, the local police department responds. ADT also monitors panic mode and ensures appropriate agencies are notified should I ever need assistance. Their pricing is extremely reasonable for the peace of mind I have whenever I'm away. Their personnel are also personable, professional and knowledgeable, and they provide excellent customer service. Thank you, ADT, for providing me the security and peace of mind I need for my home.

When I have had issues as the alarm going off a phone is received and dealt with quickly. When there has been beeping issues, I have called ADT and they acknowledged a need for new batteries. I just need more ADT Signs to place around house (requested on last visit and not brought). In all, ADT has been professional and quick.

ADT has signed a 2 year contract with me for a rental property then contacted the renter to sign up for a contract on the very same property. Unbelievable that they try to double up on the same property. When I contacted them all I got was double talk and excuses. I am going to contact California state authorities about their dishonest business practices.

We have been with ADT I think since the 1970's and had no problems with our security system. We never had any burglary or any threats. We surely feel very safe at home because we consistently put on our alarm and there are big ADT signs all around the house.

My parents have ADT so I chose them. I have the security system but I didn't have the camera and that was the last time that I upgraded the service. The ADT Pulse app went through my smartphone. The technician who came for the installation of the upgrade was helpful. First, he asked how many sensors that I have and I couldn't count. He walked around and he did a count of that.

After installed the system with a $27.99 offer coupon I have to upgrade to received cell system for $24.00 more. The installer didn't inform us and said we were all set. Then ADT told us the inconvenience of not have the upgrade. Please tell everything to the possible and future clients before signed the contract.

I liked the product and the installers were nice. I have complained that they put it on the light switch, which is naturally being turned on and off and it turns off the system which makes no sense. I also have no idea how to get the $100.00 rebate. Can someone contact me please? Thank you.

We have had our system almost a year now and with it great peace of mind. The technicians who installed it were professional and courteous, reviewed all of our options and did not attempt to sell us something we did not need. We are very happy with our system and would encourage everyone to look at this product.

I'm so happy to have this company as my alarm protector, because no matter the time of day, they take care of my home and make sure that everything is okay with my house and the people that is home, I just can explain how happy and thankful I am. Thank you for your great service.

I have never had a security system before. I had such a positive experience with both the installer and the Sales representative. They were so kind to me, they explained all my options with the cost. They made sound recommendations and did not try to sell me anything that was not needed. I would recommend them to anyone who is in the market for a security system. Thank you.

Not at all happy with ADT rep's statement that staff only responds when alarm lasts longer than 25-30 seconds. How do we know system is working properly when we turn it off immediately after accidentally activating? This wasn't policy when we signed up for service.

We had a situation where my cousin was in town. We gave her the correct procedure to manage the alarm. She did not, but thanks to my remote app I was able to rectify the situation. Thanks ADT FOR AWESOME SERVICE.

Having ADT makes me feel very comfortable in my home. However, I believe that someone should check in with me to evaluate how I feel about my system. I may be interested in some upgrades or there may be cheaper plans available. But I wouldn't know because no one has contacted me.

We've been with the ADT for many years, our testament for our satisfaction. The security afforded gives us the feeling of safeness upon entering our house, a paramount features. Any questions that may arise, they are always there. Thank you.

As long as I religiously turn the alarm on before I go to bed and when I am away from my house, I do feel more secure than not having ADT. All contacts with ADT on the phone and online are good, and all questions are answered.

ADT always delivers excellent customer service! Our family feels safer and protected due to our ADT alarm system. It's great to be able to travel having the peace of mind that our home is safe. And when the kids stay home alone, we feel safer too knowing that the ADT call center is just a "push of a button" away.

I called ADT and arranged for a technician to come to my house to troubleshoot a communications failure my alarm system was having. The technician was supposed to arrive on May 15, 2017, but no one ever came. No one even called me to reschedule. Given the problems I have been having with my system and the low quality of service, I now completely regret signing up with ADT!

The ADT representative that called regarding the subject notice of low battery in sensor was professional and courteous. He was responsive to my request to allow twenty four hours for me to replace the battery. I have had similar experiences in the past with representatives of ADT.

We have had excellent service. Our requests have been addressed promptly and accurately. Technicians have patiently walked us through our problems and requests. Service has been interrupted and restarted promptly as requested. They have given good advice. I would certainly recommend ADT to my neighbors.

Why so hard to get $99 back from installation? Just mail it or apply to bills. Reps are great. Installer was nice. Wish I had a booklet so I could, at my leisure, learn more about my system. But mostly, I wish your company would just easily rebate the $99.

I have been one of ADT's favorite customers for many years. Our first service began in Stone Mountain. They are one of the original name brands and I personally will not entrust any other security company to secure my home.

ADT are very timely with call response in the event of an alarm alerts their system. I have experience dependable and professional services since inception. Also, ADT are very personal and friendly with their communications. Having ADT system does help to ease some of the world tensions.

I am very pleased with ADT. I feel very confident when we go out of town and at home. It is good to know that they are there watching over everything. They have been very nice also when we set the alarm off accidentally.

Recently, one of our grandsons inadvertently set off an alarm at our house while we were on vacation. Our grandson had called us by the time ADT contacted us so all went well when ADT contacted us minutes later. The contact person was professional and concerned.

I am very thankful for your service. One year ago my home was broken into, but since I have your service my life has been a lot better. My PTSD being a 3 time Combat Veteran. ADT Pulse has made it so easy to check from afar, turn on and off to throw off timing of thieves waiting.

They are there when you need them. If you have a problem they will help you fix it. If they can't fix it over the phone, they will set up a appointment. I have been really happy with them, and I been with them for 8 yrs.

Need new window sensors due to old ones are defected. Had 4 replaced but had to order more. Tech was rescheduled for 5/10/17, 12-5pm. Spent all day waiting and never showed up. Not one phone call, text or email! Wasted my entire day waiting for a no show! Called ADT and they said, "Ooops. Sorry the parts never came in." They knew the parts didn't come in on Tuesday!! Why wasn't I notified??!! Been 2 weeks now I can't use my alarm system! I should charge ADT for wasting my entire day and not being able to use my alarm for 2 weeks now! POOR communication skills at ADT!! Better be here tomorrow like I was told! And if not, have some COMMON SENSE to let me know beforehand!

The customer service agent arrived on time and explained in detail all of the options available to me including the prices. I had received a flyer in the mail offering a lower monthly cost along with 2 remotes and a $100.00 Visa and that was also taken into consideration when deciding what plan I was going with. She installed the alarms in all the windows and doors and also the keyless entry on the backdoor since that is the primary door that is used for coming and going. She was polite, very professional and very engaging when talking.

I have had ADT for well over 15 years now in multiple locations. Very professional, and reliable system. Best known in the industry and would not use another. I sleep great at night, and that is what matters. Reputation and reliability are what matters most when it comes to the safety of your family. That is what ADT provides. The only issue is when the system upgrades are done, it's no seamless. I usually have to reboot my system. That should not happen. This is something I should not have to worry about.

We talked with an tech/installer about types of cameras to use for security on the outside of our home. He gave us lots of information on types and places to put the cameras. We have not installed the cameras at this time but we do know what type we need. Installer was very knowledgeable about ADT products.

ADT is a great company and their representatives and repairmen are professional and courteous. Would definitely recommend them to anyone. When I had my home alarmed with another company, ADT upgraded the existing system without question. They were wonderful to work with.

At 4:30 am my alarm went off!!! Fortunately your rep. called and helped me through it!!! Very happy with his kindness and stayed on the phone until I felt safe!! It is such so comforting to have a service so quick and helpful.

I remember one cold night a few months back, my garage door would set my alarm off when the wind blew against it. The Attendant answered the alarm so quickly and after I told him that the wind blew against the door apparently because everything else appeared ok. The Attendant said, "I will send out a Police just to be sure at 3 am." They came out and looked around my home and one of the policemen told me, "Your Home is the most secured house on this block." I felt real good about that.

My several years' experience with ADT has been nothing but POSITIVE all the way! On those occasions that for various reasons through the years, I or house guests have accidentally tripped the alarm system, ADT has been exceedingly responsive with an immediate phone call to determine the status at home--whether an emergency exists and if we are safe. The persons making phone contacts from ADT have always expressed concern for my safety, which enables me to feel well looked after, safe and secure; their response time and follow-up are excellent! I am impressed with the professionalism and peace of mind the ADT agency provides; accolades to each of them!

Very pleased with the expansion & upgrade to our system. Technician was super. If he ran into an issue he continued to work until a solution was found. Very professional and conscientious. Additions to expanded system works very well. Would certainly recommend ADT.

ADT provides consistent, quality service at an affordable price. I feel safer with ADT than without them. Equipment quality has withstood thirteen years with only one battery change which I was able to do myself. There is very little maintenance outside of performing a monthly test.

Our house lady set the alarm off while checking our home while we were gone using the entry same password number as in the past. The alarm upset her but she was healed when your professional staff reset the alarm and halted a public security check. Your staff is very efficient and told me that she entered the building during an equipment reset, thus setting off the alarm. No worries. Thanks.

I like it whenever my alarms goes off - that I get a call. Especially when it is on Stay and it goes off. I don't always get a call. I have been an ADT customer for at least 15 years and in the past- I always received a call if my alarm went off for even 30 seconds.

ADT is the right security system for me for many reasons but here are just a few. Professional technicians, punctual with appointment times and knowledgeable of the effectiveness of the ADT products. The system is user friendly and any questions I have had were answered well with precision. Thank you ADT!

I accidentally triggered an alarm at my place and within a few minutes a call from ADT to check on me. That's great service. I would have give 5 stars if someone from ADT would contact me and let me know: Can the alarm system NOT going through landline? Can the system uses Time Warner-Spectrum Road Runner Internet connection? I really want to get rid of my landline, I'm only have it for ADT security and landline is getting expensive to keep. All my calls are cellphone.

So far my only real contact with ADT was with Zak the installer. He was very knowledgeable, explained our choices completely and was very personable. Fortunately I haven't had an alarm situation yet. Hopefully when and if that occurs, your monitoring people will be equally as professional.

We were very happy with the service, professionalism, and response of ADT for 10+ years. We just recently sold our house and highly recommended ADT to the buyers. We wouldn't hesitate to use ADT again if the need arises.

Your folks could not get their scheduling straight. My wife waited at home all day for the service person who was to come at 8AM. Service person came the next day, approx. as scheduled, and successfully diagnosed and fixed the false alarm problem.

ADT is outstanding. We know we are safe and secure with our ADT protection. Whether we are out for a short time or away on vacation for two weeks, we never have to worry. They are always available to assist us with any questions or concerns. Their service has been remarkable. Thanks to all who make it such a great company.

Came in the house hand full and accidentally hit the wrong button after put in code. Alarm went off and the service center called and it was taken care of very quickly. The lady that called was very nice and took care of everything.

I have ADT for business and home. I love that the system is very easy to set and disarm. At home I love being able to see who is at my door when I'm not at home. At the business if something happens I get a call right away. I'm very happy with both systems. Thank you.

I have had the system many years and am well pleased with it. Thank God, I haven't had a fire, but it has alerted me on other occasions. I would not do without it. I am thankful at night to know that I am protected. Everyone needs this protection.

I love my Alarm System. I feel safe with it being on my apartment. My sales rep was VERY NICE and my Tech was VERY NICE. I will tell family and friends about ADT security system. Also I need to add my son to my ADT system so that he can come and out my apartment with any problems starting as of June 2017.

I have had ADT since they were Brinks, about 30 years. They are responsive when you call for service, they always follow up on alarms and they are fair with their pricing. I have a plan where I can call for service without charge and they are always very professional.

The equipment performs as expected and the telephone/monitoring agents are very helpful. This gives us the peace of mind that our home in FL is secured when we are away for the season. We recommend to everyone who also want to not worry about security.

It is very user friendly. We love it and makes our home feel safe. I can monitor from anywhere. It helps us feel safe when we are home and asleep. Thank you for providing us with your service. I would really recommend this service to my friends and family.

I have been with ADT for years and I must say, I appreciate their services. The staff is very... friendly (Customer Service). They are always prompt and I must admit sometimes I do forget a payment. No worry because they will call you. I think as mentioned before, the staff is so friendly and I am NOT always a friendly person. Could you please correct something on my account. My first name is MICHELE... Just one "L". Everyone makes that mistake. THANKS, Love ADT.

We've been customer of ADT for several years and delighted with their service providing protection for fire, carbon monoxide, theft and security. They are immediately responsive whenever service is requested. Their phone app is very easy to use to turn security on and the fob is easy to use.

I'm currently satisfied with the service with ADT. I've been with them for 18 years and have yet had serious problems. Thanks for your service. Please continue to protect the people who choose to be protected. Thanks for not forcing a person to make changes not needed.

I have had the best experience with them. My alarm has gone off many times by accident, especially before I got used to the system. They are quick to call and check on me. I always feel badly, but they ALWAYS have been so very kind and understanding. I really do appreciate them and their sweet spirits. I would definitely recommend them to anyone who needs a monitoring system. I fought getting one for a very long time, but with some "not so gentle" prodding from my children. I finally relented and I really am glad I did. I do feel more secure knowing that if something was to happen, I wouldn't be alone or in trouble hoping I would eventually be found.

I have had ADT for many years, and have experienced no problems. Anytime that I have called them, they have responded quickly. When I upgraded the system, they fully explained how to use the new system. The service representatives are always very courteous and professional.

After being told by the first rep I contacted on replacement batteries that I could get them any Home Depot, I went to my local one and not only do they not carry them but I called back and was then told to go to my local Walmart and they did not have them either. I ended up having to buy them on Amazon and broke my nails replacing them as I was going away and could not wait for service appt. Your reps are extremely kind and caring individuals. I would like to suggest that maybe when you sent the first warning that batteries are low you also send replacement batteries.

I have been very pleased with ADT for many years. There have been several opportunities to change to another company, but I plan to stay with ADT. They are the best in customer service and everything! I would and do recommend ADT to all my friends and family.

We got the security system about 4 months and are very satisfied. We were out of town couple of times and the alarm went off and they were right on the spot calling us about the alarm going off and notifying the police right away. We are happy about the smoke detectors they have that notify the fire dept. right away if a fire occurs.

Once we actually had the REAL ADT installed it has worked perfectly. You should not allow independent contractors under the ADT name to install systems. Now we don't have to worry about false alarms. ADT came within 2 days when we had a problem with the system and replaced all the batteries. No other problems since then.

We are very pleased with our system... We are both elderly but find the system easy to use. We saw a special on Tv about Fort Knox & learned that ADT was chosen to protect that facility more than 70 years ago!!! Impressed!!!

Batteries of two ADT remote garage door openers required replacement due to continuous indication. The contractor who installed the system was called who asked to contact ADT. ADT customer service representative set-up the appointment by a technician the next day. It was my understanding that no service fee will be charged for the visit as in an earlier main control panel battery replacement. The representative also did not mention of any fee at the time of setting-up the appointment. The work by the technician was satisfactory. It was not until I received the bill that a service fee of $25 was charged in addition to monthly bill. An email was sent waiver of this amount but was denied. This experience was not to my satisfaction.

I never received my $100 gift card that they promoted. I called got the runaround and still never received my free $100 gift card. Then they withdrew a payment a month earlier than they were supposed to which disrupted my monthly bills. Still wait for my refund which I never received after calling and speaking with three different people on three different occasion... SHAME ON YOU ADT FOR FALSE ADVERTISING AND STEALING AN UNAUTHORIZED PAYMENT.

I have had the ADT alarm system installed for several years and have had no problems. They are quick to respond when we have inadvertently set off an alarm so I have felt confident that in any actual emergency they would be just as quick.

I have had ADT security for many years. I feel very secure and safe having ADT as my security company. They have responded promptly when needed and are very reliable and professional. The system is very easy to use. I have two pads; one downstairs and upstairs.

I've had ADT for 47 years. We have all the features they have on the doors and windows. The reps who work there were all fantastic, always courteous and helpful. The installation team was also good. There was one who wasn’t from ADT, and they had a service where he screwed it up. But when the ADT serviceman came, he straightened things out right away and did a good job. Everything I had with ADT itself was exemplary. They did everything they’re supposed to and they went out of their way to make sure everything goes well. When I had a little problem, they came over quickly and fixed it. I'm completely satisfied.

Gotten a call from Protect Your Home, informing me they received several alarm warnings from my back door to my dining room and living room windows. I told the representative everything was fine and no warnings from the keypad and the system was disarmed. They were prompt and checking my status to make sure there were no force entries into my home. After checking my call was forward to technical support to see if there was any problems of my system and the representative walked me thru the steps to check my system and the door and windows sensor. They were very courteous and helpful.

Easy, peasy. During initial conversations regarding home security, with different agencies & equipment, I found that the combination of Protect Your Home and ADT had the best combination of services. Ease of understanding initial questions leading to the home site visit and concluded with instructions and completion was exactly what I expected, and received. The installer (initials J.C.) was extremely professional even when we were interrupted by an overseas phone call. All questions were answered, again professionally without hidden agendas.

I closed the account in August, 2016 because of faulty equipment and terrible service. They have continued to bill us monthly even though our contract with them ended in 2011!!! Don't do business with this crooked company!

I called ADT and they set up somebody to come out, survey the territory and give me a bid. All the people I've dealt with have been excellent. The salesperson was very thorough, courteous and nice. He asked all the right questions and was very extensive. He tried to find ways around it and gave me different options to make the thing work. It was not a hustle type thing. I had an existing built-in system. So, expensive wiring wouldn't be necessary.

Responsive, polite, easy to plan and install system, not pushy, got what I was looking for. Chose ADT over my prior service when we relocated. ADT was respectful. After more than 23 years my prior service dishonored me with endless runaround and no respect.

Our installer was diligent in getting everything set up for us and explaining the services and costs and was a great in helping us pick the right equipment for our security needs. The installer was very professional and very personable putting us at ease. The equipment is easy to use and meets all our needs!

I cannot say enough about the great service from Caleb, the level of his knowledge, his ability to explain everything, and his follow-thru with questions and issues. I got the system that I wanted and purchased a few more items based on Caleb's suggestions. I just cannot stress enough how much a great salesperson/installer makes the entire process so pleasurable. I highly recommend the ADT system and ADT as a company.

ADT came with the house that we bought and it’s been very good. I've had a couple of issues with some of the sensors and they came right out and replaced them. They are a good company and the experience has been excellent.

I was interested in upgrading my alarm system. With all the cool new tech out why not. I have been an ADT alarm system customer for a while. At my prior house and now at my current house. My contract was expired so I went online to see what was offered. It looks like they have a system that doesn't need a phone line (finally I can cancel my phone line) and a system that works with your garage door opener from your smartphone (cool). So I call them up and they say they are going to send a sales person (great). I remember 10 years back at my 1st house when the first representative came by. He showed me brochures, did a walk of the house, talked about the system and talked about the protection. After he left I looked forward to the install date and felt good about my decision.

We upgraded the system and had people from ADT come a couple of times. We've had only good experiences with them. The house we're in right now was a seasonal home. We weren't living here in the winter and it was really cold. The thermostat battery wasn't working, apparently, and the pipes froze. So we had them put in a new system that would let us know if it was getting too cold.

We're all set with ADT. The system is working fine and the service has been excellent.

Everything's been good with ADT and I'm very well satisfied with the service.

My experience with ADT has been the worst I've ever had with a business. When our system was installed over a year ago, the installer said it might not work too well because our wifi isn't very strong. He didn't try to sell us another camera because he said it wouldn't work, due to wifi. But he installed our system anyway with just one camera. About 3 months later, we had them come back because our system wasn't working properly. A friend parked in our driveway claimed a rifle was stolen from his truck, parked directly in front of the camera. But we couldn't find a pic of it because our system wasn't working. This caused a huge problem!

I've had ADT for nine years or longer and the service has been great. Installation went good, but the installation guy came a little late and was also a little late leaving. But that was fine with me and he was a great guy. I feel so much safer with ADT and I wouldn't do without it. I would highly recommend it to anybody. My son has also put one in his house last year.

ADT has been very good and reliable, and I'm very happy with them. We've been with them for about 16 years, and their service has been very good and it meets our needs. The response of the ADT team has been great when we've had false alarms, as in instances of pushing the wrong button or opening the wrong door. The customer service reps have all been very courteous, competent, and easy to deal with. The technicians were courteous as well and knew what they were doing. They were very capable and got the job done. ADT does what they're supposed to do and we reap the benefits.

I have the security from ADT. Whenever I have a problem, they come right away, so that’s great. This is why I’ve stayed with them for many years.

We were Brink's customers before. We got switched to ADT when they bought Brink's and we've been very, very happy with ADT. One time, we had a failure in our box and someone came out and everything got fixed. Also, the alarm has been set off by mistake a couple of times and the police have been summoned and ADT has followed through.

ADT is awesome. We've had them for over 30 years. We first heard about them when we lived in Florida, even before they were ADT. Two people that rented our apartment or condo asked if they could put in a security system. We asked them to leave it there after and we had it put in our next place and the next. We've just had ADT every time since. When we talk to their sales reps, they've been very helpful. We were the ones who contacted them first every time we move. They would ask what we were interested in and we'd say exactly what we wanted.

I had ADT put alarms on my doors and the gentleman who installed it was very courteous. Everything was positive during installation and I'm very satisfied with the service so far.

ADT has been my only home security service provider. Overall, the security system is good in functionality and performance, and I've felt okay and had a good sense of security since I used it. The security equipment has a fine quality, and the system's features suit my needs at the moment. I once needed to reset my panel information and replace the back-up battery, and their customer service representatives were very helpful. I also had to have a technician come out to service my system once a few years ago, and that interaction went fine as well. I would recommend ADT as the first choice in home security.

The guys that came to our house to talk/install were great. They played by the book, but also listened to what I had to say. They told me that the first thing they do is install the keypad on a wall. I asked that we discuss things before they start installing. They had to call it in as a deviation from protocol, but did so at my request. The people on the phone were pretty pushy and did their best (successfully in this case) to keep me on the phone until a time was set up and my credit was checked. Not too wild about that, but I get it since there's a fear of losing the customer.

SUPER unhappy. This company does NOT follow up with their clients or know what they are doing. Their installer punched holes in the walls of my new house, then never got the alarm installed properly. So I have holes in my walls in my new house. I had to chase them down after a week of phone tag to come and install it properly. I still have holes in my walls. No one is following up on getting this repaired, even after I complained about it to corporate and the local office. So I'm just going to have to fix it myself at this point. DEFINITELY, go with another company. To add insult to injury, the alarm went off the other night and no one in the house heard it. Amazing! It wasn't until they called our phone that we woke up.

I paid ADT every month for almost 20 years before being wiped out in a burglary. When I called to find out why they hadn't sent the police they didn't even know we had been broken into. Then they acted like it was my fault for not having a cellular backup! Why had they not reached out to tell me one was available and recommended!! I'm shocked at the number of positive reviews. Most sites have them at 1-2 stars. I would give them negative stars if I could. By all means use ADT if you only want the ILLUSION of security instead of ACTUAL security. I'm now working with a local firm that is responsive, proactive and ACCOUNTABLE

I am very disappointed with my ADT experience. I purchased services a little under a year ago for a property that I was renting. I purchased $1000 in product and have always paid my bill on time. A couple of weeks ago I found out that our landlord was going to be selling the property once our lease was up at the end of the month. My husband and I had to make temporary living arrangements until we are able to purchase a home towards the end of the year.

I've been with ADT for close to 30 years and it’s been effective and efficient. I kept them for that long because if the mouse trap works, you keep using it. But there was a time when I was thinking about changing because they were switching over to a WiFi-based system and I still had the old wired system. They had never sent me any information saying that I could upgrade. Then when I called them up and started telling them that I was thinking about moving, all of a sudden I was able to get the new upgrade. They had never told me I was eligible for it.

We got an ADT system at the time we had break-ins in the neighborhood. Talking to their representatives have been great and the gentleman who installed the system was good. Then there were technicians who upgraded the system here about a year ago and that was fine. I'm very happy with the ADT service and I also recommended it to a friend.

I saw ADT on the television and read about it in magazines and it’s been about a year and a half since we've had them. We have it on and we feel secure when we’re here as well as when we leave. I had to call them one time, and their representatives were all good. So far, it works like it’s supposed to and we’re satisfied with it.

I have been with ADT for two years now and have been a great paying customer. I recently moved from a rent house into a new construction home. The new home came equipped with the Honeywell tuxedo touch keypad, camera on the front door, z wave thermostat, z wave light switches, and an integrated automatic dead bolt in the front door. I called ADT and told them to relocate my service from the rent house to my new house. They set up a date for a tech to come out. I took off work to meet with a tech and he begins to tell me that the smart home technology is not compatible with ADT's out of date service. He proceeds to tell me that the only way ADT can service my house is if he pulls out all of my smart home equipment and installs ADT's proprietary equipment. I told him that if ADT cannot take over my smart home equipment that I payed a lot of money for then ADT and I cannot do business.

This company had an ad on the television for $30.00 a month, so I went for it. I had to sign a two year contract. When I got my first bill it was for $50.00 a month. I didn't read the fine print, so that is my fault. However they were not honest at all.

I had ADT and I love them. They're always there to answer your call. If they needed to come do anything, which wasn't very often, they did come. And if it was something covered, they wouldn't charge for it. Because they had come, we had to change the door, have it made and put in. They had to come and redo that, but they didn't charge anything. I'm very well pleased with ADT. The only reason I left them was that I moved. With age, I downsized from a house to an apartment with a 24-hour doorman and a garage walk right into the building, so we no longer have security systems in individual apartments. Otherwise, I would have still been with ADT.

We had ADT in our former home in Oakland Township, Michigan and we were very satisfied with it, so we kept the ADT system that came with the secondhand condo we bought. We’ve never had to replace any of it other than batteries and I activate it every night. When I make an accident and set off the alarm, their Johnny-on-the-spot is very, very quick to respond. It would be a major upgrade if a lot of the things worked off of smartphones, but that’s not necessary. We are very pleased with way the system is.

Do not sign up with this company! They don't stand with their clients and will hide behind a clause in the contract. We were not told, even though we asked, that we need to get a permit with the city. Turns out we do and we were fined $300 for failure to have a permit which only ADT can provide. ADT's response was "Sorry it's your responsibility to know and we are not required to tell you." We would break our contract for this alarm system that may not work due to it not being permitted, but they want $600 to do that!

We’ve had ADT installed more than 10 years ago. The problem is it's an outdated system and doesn't have any of the advantages that the new alarm system offers. You can’t even have the alarm working with a wireless phone, like to the internet, and you have to have a ground line to be able to work with the alarm system. Other than that, whenever there is a problem or for some reason the alarm goes off, they always call and problems are taken care of.

Have been with ADT for 20+ years. Why isn't a discount given for senior citizens on fixed income or after you have been with ADT for so many years? Visited my brother in Ohio and his system is more extensive than what we have and the cost is half of what we are paying.

I was impressed from the moment I called ADT. Even though we had been looking at other systems the representative I spoke with when I first called as well as the installation technician, Larry ** sold us on the product. They were both extremely professional and knowledgeable. Larry was exceptional. He was not at all pushy and did not make the presentation a sales pitch. The installation was a breeze. Thank you ADT.