ADT Reviews

I've had the ADT alarm system for quite a few years now and the service so far has been very good. The sales representatives have all been good and the installer who came was very informative, showed me everything he had to and did the job. My experience has been very good and I feel more secure with it being in my home because I travel.

I have an alarm service and the company kept changing names. Then one time, it became ADT. I have a digital keypad in the house from them and so far, I have no qualms about their service. They send me a bill, I pay it, and everything's been fine.

Do not buy this service if you do not plan on being a very long-term customer! Despite what everyone you speak to will tell you, you cannot cancel without a huge cancellation fee. I purchased a plan that I knew was going to be short term so the fact that representatives tell you that you are free to cancel at any time was a big selling point... until I cancelled and they charged me a $1,000 fee. When I complained about the false advertising, I was told that they only claimed I could cancel, they never claimed they wouldn't charge me $1,000 when I did cancel. The contract they give you to sign (telling you it is an agreement to pay for the initial installation) contains fine print that tells you they will charge you a fee if you cancel within three years and apparently they do not consider $1,000 to be an unreasonable cancellation fee. I will never again do business with ADT.

I was going on vacation and wanted to feel secure, so I decided to get the security system by ADT. My service package includes the motion detector and keypad. I've had a couple of problems and I had to get somebody out to fix the system battery. I had a battery replaced which costs more than I thought it should for a technician to come out and replace a battery. The cost was real prohibitive as far as I was concerned and I thought that wasn't real good. Then I had a telephone line that had a problem and I got a different provider come out and get it back online. But other than that, I'm happy with the system. I've had it for almost 10 years now and I'd recommend it to my friends.

In general have been pleased with our home security system and would recommend to friends. Have been particularly impressed with the attitude and knowledge of service technicians that have come to my residence for problem I was unable to solve. Wait times are long many times.

About a month ago, my alarm system failed which in turn disconnected my landline telephone service. I immediately called ADT and was assisted by a great telephone representative. She patiently walked me through all of the prompts while assisting me in getting my alarm system and telephone service up and running in a short time. Thank you for your prompt efficient service and I'd most definitely recommend ADT to a friend.

A couple of people who we knew in the neighborhood had ADT and there had been a couple of house break-ins so we went with ADT, too. Their reps have been very effective. They came out and did everything. They installed the system and put the signal receptors at all the doors and windows and tested it. I've had them for more than 10 years and their service has been fine.

I am very happy with ADT. I have the camera also and have used it with my system. I hire a person to check my dogs when I am gone and can see if they are feed and happy. I checked out other systems and found people around here are happiest with ADT. I will get my chime moved back upstairs to my bedroom so it won't bother people napping on the couch.

The installer (Michael **) was very prompt and extremely cordial. He was patient with our questions and gave us clear and professional instructions. We feel completely reassured by our decision to install and appreciate that we were able to test and confirm the system's operation and implementation. We recently journeyed out of town and had total peace of mind even while we were gone. We would not hesitate to recommend ADT to anyone who asks or needs this type service.

We’ve had ADT for many years. We've had it here, where we have been for 20 years and also back when I lived in New York. My husband is 90, I’m 89 and we don’t want anything complicated that’s why we stayed with ADT. A woman of my age, sometimes I forget. I'm hanging in there and I wouldn't change it for anything. With ADT, I feel secure. I just go on with my life and never had to concern myself about the people breaking in. That’s the way I felt in New York and I have the same attitude down here. The system itself is very smart and simple. I like that when you're leaving, you put the alarm on, you walk out and just press one button.

My alarm just happened to start beeping on last night. When I went to check it I decided to call ADT and give them the code that appeared on the alarm screen. I was then informed that my services were not connected. ADT has not monitored my alarm since Dec. 22, 2015. Here it is June 28, 2017 and I have paid out of pocket a total of $521.82. I want my full refund credited back into my account. Also when I signed up with ADT they were running a $50.00 referral fee for both the signee and the person who gave the referral. Needless to say that neither one of us received anything from ADT. This should have been a red flag then. However, I continued with the service thinking that the service would be better, but to my knowledge it has only gone downhill.

Nathan was very thorough. He explained everything. He didn't mind repeating the information several times until we understood everything. He demonstrated and gave us an opportunity to practice. He was very knowledgeable and kind. Kindness and patience go a long way with me. He understood what we wanted and gave us the protection we needed.

When we got a new house, it was set up for an alarm and we went with ADT. It's the system we've had from as early as 1992. The installation team upgraded the system and everything is working fine. They call me in the event that the alarm goes off and they still can get a hold of me if I were out of town. I've been quite happy and ADT has been good.

I’ve had ADT ever since I bought my home and I love it. I had to get a license for the police and the fire department to come. Just in case the alarm goes off, ADT allows me two times free and then I have to pay a bit more. It works whenever there’s anything open that shouldn’t be open, then they call me on the phone just in case something does happen. And if I pushed the wrong button, I can give them my password. When they came in for the installation, my son said they just put it in and then left. But it had the code on it that I can use in case I don’t have my key with me. My son also had to go to work so I know the installation didn’t take too long. My son’s a fireman so he also double-checked it. I like the system because I feel safe when I’m away from home. I have my two sons who come over just in case I’m out of town.

The original sales person (Aaron **) made promises and sold products that do not function. I have made repeated calls to him, he will not return calls. His business card says he works for ADT. Numerous calls to ADT with promises that I would get a call back from Heidi (she is never available) which resulted in no calls back. I finally spoke to Marty a supervisor, he had to check on something, he never called back. He still won't return numerous calls. Here are the issues: 1. Sensors do off if you have pets (I was told this would not be an issue if your pets were under 60 lbs). 2. The outside camera does not work at night. 3. Doorbell video. After 4 months the video doorbell people charge for their service (it does not work without the service). I want to discontinue service due to the deceitfulness of this company and the inability of anyone to follow through with concerns.

I ordered ADT over the phone. The salesperson was nice and appeared to be knowledgeable. I was very clear that I was shopping for the best price and the most secure alarm system. Note that I have owned several houses, so I knew exactly what I wanted. I wanted one outdoor camera, 5 contacts, 2 motion sensors and glass break. The sales person quoted me a price which I told her immediately was MUCH higher than what Guardian had quoted me. She then adjusted her quote and stated that she could provide ALL the same services as Guardian with the exception of two cameras. She could only provide one outdoor camera.

My brother called and told me that he was getting ADT. We live in the rural part of Western Oklahoma and he lives down the road from me. He told me that I needed to check into it as well because there have been some break-ins around our community. So, I called ADT and they sent someone out and I got it and I've had it since. The interaction with the installation team was very good. I got the general system and I've had it since. The only issue that I have is that every six months or so, the price keeps going up a little bit. Sooner or later, it would be priced where the average person won't be able to afford it.

Sometimes I forget to turn off the alarm before opening the door to let the dog out. Within seconds, I receive a call or my emergency contact receives a call. Thank you! I appreciate knowing that there is not a delay in getting help if I need it. The operators are always courteous and helpful.

We had a break in our house and then had the ADT security activated. We’ve had a couple of technicians come out and they’re always responsive. It’s been a good experience all the way through.

I changed my tv/internet/phone system about 6 months ago. Because of the new set up, my alarm control panel was no longer connected to the phone system. I never received a call from ADT about my alarm system not being connected. So, basically, if someone cut my phone line, my alarm would be disabled and ADT would never know. I finally got the phone line reconnected to the alarm panel. I switched to SafeTouch, which offered a cellphone backup, and for less than ADT was charging me. ADT told me the alarm would no longer be monitored. What they DIDN'T tell me was they sent a signal through the phone line DISABLING ALL MY ALARM ZONES! The technician from SafeTouch had to reconnect all my zones. I think ADT's actions are underhanded and despicable, and I'm glad I got rid of them.

I have been a customer with ADT for 12 years, and I swear, I will never go to them again. I had to get a door sensor replaced and they quoted my an exorbitant $400. This is on top of the "Service Plan" that I have and paying a fees for the service every month. I got pissed off with them and opted to cancel the service. They were more than willing to let me go for a $600 penalty because according to them I was under a contract. How the hell can one be under contract for 12 years. I made a move 2 years ago, and apparently it reset the contract. According to ADT, a MOVE means a new contract. Ridiculous. Stay away from this company.

We've had ADT for three years at our home and have only experienced one problem so far and that was with our garage contact. We contacted ADT and they quickly had a tech repairman come out. He installed a new contact that took care of the problem. We have the service contract with our alarm and paid nothing for this work. We have a smoke and carbon monoxide detectors as well as perimeter security alarm. It's a great peace of mind. We HIGHLY recommend ADT.

Kevin has been great. He had to come out a few times to get everything working. This was because we have a new home and some things were not done correctly and this caused problems. This was no fault of ADT or Kevin. He was great and very professional.

Whenever I call with a problem or question, the customer service reps are always friendly, courteous and helpful. They make even the worst situations bearable. Even when they have helped me solve the problem, they always ask if they can help me with anything else. Keep up the good work and thank you.

I got the security system from ADT with a digital keypad, a wireless keychain remote and an interior motion detector. Thus far the service has been fine and I'm very happy with ADT.

We had Brink’s before and then ADT took over them a couple of years ago. We got the keypad and all the motion sensors. They’ve been very good with their service and when they installed the new equipment for us. We had one time when the alarm got tripped. They were concerned about it and called to make sure we were all right. They're there for us and they definitely do their job.

I had the impression that ADT would be the best. It gives me a certain amount of comfort and it did all of the things that we needed to be done. The security equipment seems to be pretty sound. Also, we have two door openings and then the little button for safety. We've had their maintenance crew come out and fix things. And they are all very polite and confident. Overall, ADT is a pretty good deal. It was easy to get started and to keep going. And it makes us comfortable that if somebody or some animal opened the door at night, we would know.

My experience was good. I was surprised as how far ADT security had changed. So far I am enjoying my system, and have had no problems. I have only set my alarm twice since I had it installed. I don't set it much, because there is someone here most of the time.

The installer did a great job explaining each product available to me. He was very thorough and friendly. The only thing that was not explained was when I selected my billing date being told that the first bill was going to include a prorated month and a month ahead of time. But that was figured out really quick by me creating a login to ADT's website and looking at my bill. Otherwise it was all great!

I was the victim of an attempted break-in. I have never been so scared in my life. Every time I would walk past "that window" I would almost vomit. I didn't want another monthly expense but ADT from the initial call for help to the installer taking his time and explaining each detail on a steamy hot day really eased my mind and made me feel whole again. Their customer service is amazing. Reps were polite and patient.

When I moved in this house in 2009, I was shopping around for different security systems in the neighborhood and someone told me to go to ADT. I've been with them for seven years now and they've been wonderful. I got the camera system on the inside where I have one camera upstairs and one downstairs. But because the neighborhood is getting kind of screwed up I'm thinking about adding one to the outside. The installers who came out were great. When they came in, they put in a rudder to run the cameras and were professional.

I was not home at the time however my husband handled the transaction. He was very pleased with the rep and the time it took to complete. I would certainly recommend ADT to my family and friends. Thank you.

Had to close our business in July 2016, called and cancelled our ADT Business Security Service. We get a bill for $750.00 June 2017 saying that we owe them. How can any company charge for product or services not rendered? Try that at your place of business and see how far that goes with your customers. It’s time to hold ADT and giant companies like them to account, from taking advantage of hard working people. SAY NO to ADT.

For years I've had ADT in my house. It's just the basic package with the motion and fire alarms, and I feel safer with the system in my house. They've been very good too. I had a problem paying the bills. It was a little high and I told them I really couldn't afford it but I didn't wanna give it up because I liked my alarm and then they lowered it for me. If any problems arose, they’ve always been there for me. When I call them, they come pretty fast. It's usually within a day or two after, and sometimes, they even get here earlier. I don’t have any problems with them, and they just come over, do their job and go. Last time, the keypad wasn’t working properly and the alarm needed batteries. It had to be reprogrammed and they fixed it right away. They were very nice, polite and helpful. I would recommend them.

I was having problems with my Hallway motion detector and after having to pay a $50.00 dollar fine for a false alarm it was time to call ADT. The Tech was great. My problem with ADT is the billing department. It should not take over 4 weeks for a check to clear. I gave them a check on May the 26th and today is the 23rd of June and it still has not cleared. I think that this is unacceptable. It's a big deal because I am in the process of changing banks and I can't do so until this check clears my bank. I hope that I don't have to call ADT again because it will have to be a cash payment. Never again will I pay by check. I am also getting a bill stating that I still owe for ADT coming out on the 26th of May.

Our family is very pleased with the service we receive from ADT. We have been with them for over 5 years. The customer service is great and very prompt. We will continue using ADT for all our future needs and definitely recommend them to everyone. Thank you.

I’ve been with ADT for a long time. I’ve got an old system in my house that you wouldn’t recognize it. I called customer service ten years ago when I changed my phone number for the police department to contact. And within the past six months, I was here and all of a sudden the alarm started to go off so I called ADT's customer service to know what happened and what I have to do to fix it and it was very helpful. I have the basic features. Somebody breaks in, the alarm goes off and somebody calls the police from ADT. I have a button that if I need help, I can press to get the police and to get the fire. Also, I’d love to be able to monitor from afar, but I’m not willing to pay for it.

ADT's service is very good. Their installation crew that they came out to the house was very professional. So far everything is fine.

I’ve had ADT on and off for 15 years but I’ve had it in this house since 2007. It works flawlessly and I’ve had no problems with it. I enjoy using them. The customer service team helped me out in changing batteries and in installing and removing sensors. When I accidentally set off the alarm, they didn’t call me stupid and helped me out. They handled it very professionally and they were very patient. The technicians came out twice. They did the job and were neat and clean. ADT also has water detection and remote features. But I try to keep everything as simple and basic as possible and it works for me.

Love the system, however, once in a while when I set the alarm it gives me a periodic beep. I have to de-alarm and reset to make it stop??? The yellow alert stays on all the time. Why? Minor issues but all in all I love the service.

On the 31st of last month I called your service department concerning my system battery. I was getting a 'Bat' icon on my unit. The service person I talked to finally got around to telling me I needed a new battery. After determining that ADT would replace the battery I asked that she do that. She explained that the 'shipping' would take 7 to 8 days. I told her fine and to ship the battery. I got the impression she was attempting to get me to purchase the battery from a third party as she told me that I probably could get it quicker than from ADT.

I called and asked on an ad/special that was on Nextdoor for my neighborhood. Pretty typical sales pitch very efficient. ADT sent a guy named Seth ** out to my house. I was very impressed with Seth as he was very patient with me and knowledgeable. He was excellent at his job because he listened to my concern and my uncertainty. I have never had an alarm before and was not totally sold on the idea. But he worked through my indecision and doubt and again was very patient with showing me how to use equipment. Seth is ADT as far as I am concerned.

The technician did an all-around outstanding job. He arrived exactly on time at the beginning of the "window" for the call. He took us through the whole house when doing his survey for the recommended protection our home needed and explained everything about the capabilities of the current security technology which would be best for our particular home configuration. He did a great job educating us on using the system and downloading and using the Pulse application for our mobile devices. Also, he performed the installation in excellent time, explaining everything he was doing, and then testing the installed equipment to be sure everything operated as required. This was a great experience for us.

I'm a new home buyer and I was looking for a security system to keep my family safe. My parents had an ADT system and they never had a problem so I went with confidence. On 6-6-17 approximately 2:30 am my house was broken into, woke up to my alarm system going off. Still in a daze I go to turn the alarm off and find my door open. I did not receive a call from an ADT person nor was our local law enforcement notified. Come to find out my system got disconnected by a storm of some sort sometime in March.

I've been with ADT for 20 years and I continue to renew with them for their reasonable rate. We got an upgrade last year and the guy that came to install it was okay. We got the whole box changed to digital. We also got the monitor so we could monitor inside the house. The upgrade is fine for us and it's simple. Overall, I have good service from ADT.

We’ve had ADT for almost 20 years. They were in the neighborhood when we moved in and came to the door. We looked into it at that time. We have their standard package and it’s been very good. I feel comfortable that they answer so quickly if the alarm goes off. Anytime it does, they call within 45 seconds. Then one time we needed to get a new battery and somebody came out. They were very quick about it and professional. They respond to us quickly or to any number we have given them. And they check that out. If they don’t get an answer, the police always come. They make me feel secure. And so, I’m pleased.

Very dissatisfied with billing and service. After a year of being double-charged, I requested a refund. After sending two letters with no response, I instructed my credit-card company to stop paying. I sent another letter explaining the reasoning and requesting a response to my first two letters. No response was made, but rather a small balance, which is more than offset by what I overpaid, was sent to a collection agency, which has violated the Fair Debt Collection Practices Act. Now, I am exploring legal options and writing this review in hopes that my three letters are actually answered and avoid having to burden our courts with a low dollar dispute.

We have had ADT for years. Recently we upgraded to camera surveillance. Initially the app was sporadic. However, since the app upgrade, we are much happier with our service. Very happy to be able to view the camera while away and set the alarm.

Alarm goes off in middle of night. I get up to check situation to see if I had a break in. Within 7 minutes ADT called. Told me what area triggered the alarm. Wanted to know if I wanted an officer to come out. As I found nothing wrong, all was well. It assured me that ADT was doing its job.

We have been customers of ADT for 28 years. We had the system installed when we built our home. The only suggestion I would have to improve service is better/simpler instructions on how to use the new, updated keypad. I'm not a tech person and I find the instruction booklet difficult to understand.

Anytime alarm was accidentally set off, ADT was contacted by a member of this household and situation was corrected in a timely manner. We have only had two bad situations and one was caused by a birthday balloon in path of sensor. The second incident was caused by a authorized handyman who did not know the code. Other than these two alarm incidents, ADT has been great. Additional problems were our fault as we cannot always find the flashlight near the main box to turn alarm off when we re-enter our home.

Now that I have this system the quality of my sleep has greatly improved. Because I slept upstairs I was aware of every little sound at night. Plus, we are somewhat isolated so the yard signs let people know I have this protection. A great investment for me!

ADT is the number one security system that you can always count on for safety. Very valuable customer service experience. Friendly and courteous. Very professional service with a smile. I would recommend all my friends and family to ADT security.

I found out about ADT from friends and family. Their service has been great. Their sales reps were knowledgeable and very helpful, while their installation team was professional. They did an okay job and we were satisfied. I would highly recommend ADT.

The ADT service representative was very respectful, courteous and professional. He resolved all my issues in a short amount of time. He is truly an asset to ADT. Thank you for service. He check and made sure all wiring and connections were in working order and explained my remotes and bypasses.

ADT was calling me extremely quickly after my dog unintentionally set off the alarm while I was away. I'm thankful for the rapid responsiveness that ADT gives as well as peace of mind knowing that I don't have to worry while I am out of the house.

The entire 1st floor of our townhouse is being removed/reconstructed and the interior then being rebuilt. There have been numerous instances of the alarm going off. ADT has worked with us and provided schedules, etc. to cover work time. They have been great.

Cameras haven't worked in days. Sent an email to ADT alerting them that my "security cameras" were not working nor available for download. No one has contacted me, so not having any faith in this system either. Any assistance in correcting would be greatly appreciated.

So far happy with ADT other than the Pulse app has been down for over 3 days and that is upsetting as I cannot see the activity in my house, and I am paying more for this app. I will cancel if this is not taken care of real soon.

I signed up with ADT Security in 2015 because at the time I was living alone with my daughter in Dumfries, VA. We were awaiting for my significant other to return from Korea with the US Army. In 2016, we relocated to Loudoun County and the home already had an existing alarm system. I called to cancel ADT services and was told that I had another year left on my contract. I could move the services or pay $700+ as an early termination fee. I did not have that money at the time.

Overly willing to report to police when false alarms are set. It started with them not calling a couple phone numbers agreed upon before calling police. Each time no one had proper numbers sometimes they would call only one. Twice my personal panic alarm went off first while cranking car in driveway. No way to undo so I wait 20 mins. for a call on our cellphones even our home phone. One hour later a call from ADT saying they would be sending police to my home at my cost of course. The next time while outside my home it was in my pocket because they are broken at top. My wife disarmed panic alarm on keypad in home right away. ADT still called cellphones, no answer then called the police who arrived 45 mins later. Going back to Monitronics OR CPI Monday morning. WE ARE PAYING CITY POLICE UP TO 200.00 NOW.

I finally feel so safe with having an ADT system. The technician, Ben **, couldn't have been a better fit with me. I enjoyed him so much and felt very comfortable with him in my house. I have wanted a home monitor system for some time, and now I can get a great night's sleep knowing that I am protected.

We’ve had the ADT service for about 20 years and they've been good to us. When we needed them, they’ve been there.

Always polite customer service reps. My last issue, I was going to ask for help with my service. After hearing of my issue, the Rep. "Offered Assistance" before I had a chance to ask for assistance. It is unfortunate that there are not service providers that have "Human" service reps with a certain level of compassion. Machines/Computers cannot discern circumstances. This "Customer Service" rep. actually left me feeling like they cared.

Thank you for always giving us a call if it takes us too long to cut off the alarm??? Thank you for having a live person to talk to!!! Love ❤️ our wireless system. You all have great customer service. Keep up the good work. Thanks for not sending a lot of emails.

No longer have ADT. We have had a lot of problems with our system, sometimes it would work and other times did not. Why, I don't know. But was checked by technician a number of times. Each time thought it was fixed.

Years ago, we purchased our service package from ADT, which included the window and door alarms, motion alarms and broken glass alarm. We've been with them for five years now and their services have been excellent. The sales rep was fine and the installation had been fantastic. The installer was very professional and thorough. He explained everything when he was doing it and I'm pleased with the whole thing. ADT employees have also been very prompt. If there's a problem, they do what they promised they're going to do. They also call and check on it too. They've turned on the voice box on the control panel and they talked to us through that. They're outstanding and everything is great. If a friend asked me, I'd tell him to get and buy ADT.

Installation was timely and smooth. Customer service has been helpful. Communication was swift when my alarm went off one night. It was a false alarm; but I appreciated the quick response from ADT; and they made sure I was safe and not in any distress.

We live on a farm and my daughter got ADT for her house and my house many years ago. Their installation team did a fantastic job and I've been very satisfied with the system for all the years that I've had it. I can go out and not worry that something's going to be in my house when I get home. I got the ADT medical alert bracelet as well. I love my experience with ADT and I'd recommend them to a lot of people.

I would not feel comfortable living alone if I didn't have ADT. Anytime I've had to call them with a question, or if it has gone off, they are quick to respond. It's easy to set and learn the code. Absolutely, feel it is a service I will never give up.

ADT has been reliable, easy to use, mobile use and the service works well. Comcast has been haunting me to increase my Comcast TV and phone to add the security service and reduce my overall bill. I have continued to discuss with Comcast and periodically lower my bill. I always tell them that I am satisfied with my ADT service and costs and do not want to use Comcast for security. They get upset but they leave me alone for a couple of months.

Called for appt. Rep. was very knowledgeable when placing call for appt. on behalf of my mother. Response time from call to actual service appt. was extremely fast. Would definitely recommend ADT to any potential new customer! Products work just the way they are designed.

Please do not consider purchasing the ADT Pulse Security System. It is very unreliable and expensive. I had the system installed into my brand-new built home 13 months ago. Since then my surveillance camera malfunctions at least once a week. I've called technicians to come visit the house over six times, along with over two dozen phone calls to ADT tech support. Since June 15, 2017, with the new upgraded ADT Pulse System, the camera surveillance system is totally not functioning. In summary, do NOT purchase the ADT Pulse Security Monitoring System.

Have been a customer for many years. They are reliable and dependable. If your problem can't be solved over the phone or online ADT will send out a service tech in a sufficient amount of time to take care of your problem.

Good customer service. The appointment time was met. The tech was very polite. This was the second time we'd had an issue with this particular sensor so the tech just replaced it. I was very pleased with how this service call went.

I got the basic monitoring package from ADT. I've been with them for a long time. Their sales representatives have been helpful and responsive while the installation team was pleasant. One time, my battery went out and they sent somebody. Their service has been excellent.

I am very satisfied with the service provided by ADT and their technicians. The only problem I have is ordering yard signs. I have tried this on 2 occasions and never get them. Can you tell me why? This will help to serve as advertisement for you.

I accidentally left my stove on with a pot with a hot dog and water, and went out onto the patio and got involved in trimming some herb plants. The water boiled out of the pot and the hot dog burned, starting the kitchen to fill with smoke and the alarm went off. I had left my phone in the house. I removed the pan from the stove, shut off the alarm, and called ADT to cancel the alarm. I opened the doors and the windows, before the police dept arrived. He was courteous and prompt. The situation was under control before he arrived, so he did cancel the fire dept, call I am sorry for the incident and will be more diligent and aware to not go to the patio when I am cooking in the house. Thank you for your excellent service.

I work 70 - 80 hours a week. I have been using ADT for one year this month. I cannot even begin to express in words that one of the greatest investments I have made is purchasing the equipment for a very dependable and reliable home monitoring. I have left my home every day with the knowledge and confidence my home is secure. I would highly recommend ADT Home Monitoring for one's personal protection and securing your personal property.

This is mine and my wife's first house! We wanted to have protection for our home, We choose ADT. Every day since we've gotten ADT installed we have felt like we've made the best decision! We will always have ADT, no matter where we go and how many houses we live in. ADT will always be in our home! As long as ADT stays around we will have it! And I personally really like the new iPhone ADT app. Very nice and user friendly. Thank you ADT!

Mr. Ron **, an Outstanding Rep for ADT. Ron is Prompt, Courteous, & Knowledgeable. Ron has Friendly but Persuasive approach in advising and matching customer need, with the exact product to arrive at a most satisfying experience. These experiences ensure customer loyalty. I will absolutely use ADT for all my future security. Ron is deserving of Recognition for a Job Well done!!

I have never had any problem with ADT. When I call they answer promptly with a friendly voice and a sincerely interest in my call. They solve the problem and it is usually taken care of in a matter of minutes. I feel safe having them on my side.

Although we're satisfied with the protection and customer service, it's always been a huge problem with the system locking up our landline service during an event or when it's merely transmitting to the ADT computerized system. When this happens, family, friends, and current and prospective business clients hear a fax tone-like squeal and hang up. While family and friends usually will try to complete the call several times, some prospective clients are lost for good. We never know when the system will lock up the landline. Yes, we can upgrade to a new, wireless system but we don't have the budget for it. Since there's no chance ADT will improve the system we purchased 16 years ago to bypass our landline, I'll continue to rate it just two stars.

I set up an appointment with ADT to upgrade my system and sign a contract for three years at a lower monthly rate. ADT called three times to confirm this appointment. On the day of the appointment, nobody showed up from ADT. I called ADT and they said that they had mistakenly ordered service from a different state and had canceled the appointment. I explained that nobody had notified me of this and that I had wasted a day waiting for a service tech who never showed. The ADT rep said somebody would call me back to discuss the issue. Nobody did. I called back twice and complained again. Both times, I was placed on hold for 10-15 minutes. In the end, ADT offered to reschedule and give me one month free service for my inconvenience. That was not enough for the inconvenience and exceptionally poor customer service.

As usual, ADT's response was spot-on. Having the police come prior to the ambulance worked well. I have a dog that I refer to as my "guardian angel" and having my son come right behind the first-responders worked very well. Everything was fine, and my son was able to take care of Merlot and me in that order.

We just updated our ADT system to the Pulse system, I must say we are enjoying it very much, compared to the old system. The Family really likes its easy use, we can view while away, turn on and off devices at the touch on the new app that comes with the system, we like the new inside camera and may soon add more cameras for better viewing of locations around the home. It's a great system. I would recommend to anyone that needs a new system!

The ADT service is fantastic. I received the alarm notification by text promptly, received a call from ADT asking if we were ok. They were very concerned for our safety first and did a superb job in getting P.D. to our home. Thank you ADT!!!!

After some initial issues (they ordered the wrong parts) I was relatively happy. Had a full system including a camera setup for driveway. I was told that they would store 1 week worth of video footage in case there were any issues. All I'd need to do is login to Alarm.com to retrieve the footage. I'd had some issues with my camera which I troubleshot then called technical support because we had another issue (the feed was only available on my cell phone and not my girlfriend's). They said we should reinstall the app and it should work. It didn't but we figured at least the feed works on my cell phone.

The service tech found two of the sensors were defective and replaced them following a full system test to confirm the newly installed sensors were working properly. Test completed, the service tech reviewed the test process and results with us and provided a copy of the invoice.

We had new windows installed, scheduled an appointment the next day to reinstall our sensors. ADT technician Matt **, the most courteous and knowledgeable technician I've ever met, also reviewed and checked our entire system, ensuring that every facet of it operated correctly. When he finished, he thoroughly briefed us. If I ever need an ADT technician again, I want Matt **! Great ADT Service!

ADT provides affordable and comprehensive home security. Backed by professional, knowledgeable and courteous customer support ADT is fast to respond to any questions or problems with their service. ADT has an excellent website that facilitates both support and questions you may have with regard to your security system. I have been a customer of ADT for over 16 years.

The person was very professional, fast and friendly. I would highly recommend ADT for a security firm. The system makes my wife and I feel more secure while we are home or away. We have been long time customers and do not plan on changing anytime soon.

Before leaving on an extended trip or vacation we info ADT that the contacts will be gone. They are to notify the police first if there is an incident. We always feel comfortable knowing our home is protected while we are away.

The installer Dean did a great job of installing, explaining and demonstrating our new system. We have been with ADT for years and just updated to the Pulse system. We highly recommend ADT and love our new system. Well done.

Love the auto fall detect; mom was outside in the yard and fell; and the service went into action right away; fortunately she was not seriously injured but we were grateful for the fall detection feature.

Installation - Jorge was very personable and knowledgeable. He made sure that I understood the new system before he left. I was very appreciative of his time he took with me. As a trainer in Clinical nursing, I know that it is not always easy to be patient with your client and realize that they may not know something that is so everyday and commonplace to you. He was awesome. Thank you.

Our service call was for low battery. Service date June 2017. The rep from ADT gave us a call to notify that he was on his way to our home. When he arrived he checked the system and replaced all batteries. He was very professional and answered any questions we had. We would definitely recommend this repairman to anyone. Also if we have any need for service in the future we would request this repairmen.

So far I have not had any problems with the alarms. I really like to be able to check at any time on my phone if there has been a problem at the home. It is nice that my dogs do not set off the alarm and that I can set it so it doesn't go off with me in the house at night.

We turn our system on each time we leave our house. We have cameras that we installed. It would be nice to see if we could work it with our alarm system then app it to our phone so we can take a look at what is going on. We currently only have cameras outside but we have not been contacted about an upgrade when I know of people that I have referred with a newer system. Just would be nice if we were contacted about an upgrade since we have been with ADT several years!

ADT Service is above all others. The technician was the best most knowledgeable technician I have dealt with. I would always recommend ADT above any other alarm service. They are not always the cheapest alarm service, but you get what you pay for. I trust ADT to be there for me.

Pleased with alarm system. Feel secure in my home. Comfort in knowing when I travel I do not have to ask someone to check on my home. My family is pleased that I have installed an alarm system. I would encourage older individuals who live alone to have an alarm system installed because it does give one a peace of mind.

Very satisfied. Very good customer service. They are alert and call us and police immediately. I'm very happy and secure with ADT service. Customer service always there to help their customer. Congratulation for a good service. Hope always be the same.

My service with ADT is the I can say that the easy way to set the system. The pulse video that monitor the interior of my home and the keyless entry that disarm and arm my system. The gentleman that install the system was excellent and very professional, and the way he help show me how the system works was great. I have enjoy the way the system has work with no problems at all. Thanks ADT.

In 1987 I had a burglary at my house. I spoke with my neighbor across the street. She said that, after she had had a burglary, she had investigated every alarm company and ADT was clearly the best. Knowing how thorough she was, I was absolutely certain that she really had investigated each and every alarm company; so I had an ADT system put into my house. Around 2002 my fiancé had a burglary; so I had an ADT system put into her house. We were married in 2004. It is now 2017. During the last 30 years when we have had ADT protection, neither of us have had a break-in or a burglary. Our ADT system has rarely needed service; but when it did need service, the service was prompt and thorough. On a few occasions I have had questions about our ADT system. When I called, I always got the help I wanted promptly. We are completely satisfied with ADT.

Excellent service. I am very satisfied with all services since our system installed. Your tech man explained everything to my wife and me. I am enjoying the outstanding protection. It is a great feeling that we can leave our home and know all is safe.

I would like to see compatibility with the SmartThings app. I would also like to be able to close my Kwikset Kevo lock and other smart Kwikset locks. It would also be nice to see integration with Google Home. I am really appreciating the Amazon Echo integration.

I've been an ADT customer for 15 years. I got the motion sensor and sensors on all the doors and windows. I'm fully satisfied and will continue to use the service.

We have currently had ADT for at least 17 years, and recently you made a change when doing a vacation package. It was about time. Thank you and continue doing a great job. I love PULSE, it was a life saver when my husband was in an accident while on vacation. I was able to let my neighbor, allowing her to water plants and also retrieve information I needed.

ADT has given me peace of mind. Being a new customer, I have contacted the service department several times, customer service and have had techs out to my home. Everyone has been so nice and helpful. Techs on phone and in person knowledgeable and aim to please.

At $53 a month to have my doors and home monitored for movement, gives me peace of mind. From beginning to end the whole process was easy. Installer was informative and helpful, the system is easy to use and has an app for my phone. With an amazing discount I also got the RING doorbell which gives me the ability to see who is at my door even if I am not home. It also records the video as well.

I decided to get ADT as I am a new home owner. For many years I lived in one apartment or another where there was some security and I never thought about protection. Now, the security is very important to me and the police, fire and medical emergency buttons are an important part of that. Yes, I would recommend ADT.

Josh from ADT came to my home and explained all of the options I had. My wife and I wanted a very specific setup, he worked with us to get it ordered, installed and running properly very quickly. I was very impressed with both Josh and ADT.

Anytime I have had an issue with my alarm system, your customer service team has always been helpful and responsive. From replacing my system battery to determining alarm event codes a customer service rep has always been able to resolve the problem. Keep up the great work.

Love the service and prompt call back. I feel so safe at home knowing that me and my family are well protected. The operator is calm and pleasant. I recommend for anyone who wants security in their homes to go with ADT. I will be upgrading soon when I have the money. ADT is the best company, I will not be switching to no other security company.

Love ADT! Everything about it! From setup to over the phone CSRs to technicians... Always receive the best (and always friendly) service! The greatness of the company shows through by the people whom are obviously happy working for ADT! Awesome products, great service, user-friendly pulse and website... What's there not to like? Have never once even considered switching companies! Thank you all!!

I have received ADT service for both Burglar & Fire for over 25 years in 4 different homes. Have always had excellent service for both installation and monitoring. Even Customer Service for English speaker persons on the phone have provided excellent service.

We received a low battery signal. I called ADT and was told they no longer had our battery model. After I ordered it elsewhere at (very costly). I received a message from ADT that they had found one and it was on the way. We installed the one we had purchased and the ADT battery NEVER arrived! We used to have a local representative whom we could call who would have taken care of this for us. We no longer do!

We are very please with our system. We have not had any problems with it nor any of the people that we have had to contact if it has gone off. We would highly recommend this system to other people for their or business.

We have had ADT for some time now and I must say that in today's world it is nice to have the security of ADT. Hearing the sounds when I set it, come home to turn it off and set it for a safe night at home reassures me of the superior service of ADT. Thank you ADT.

Great company to deal with and I also enjoy the great techs they send to the home. ADT provides great customer service. I have been with ADT now for over 15 years and they have always solved my issues to my complete satisfaction.

I am completely satisfied with the service ADT provides. When an alarm goes off by mistake we get a call quickly. When I have called to change alert words the tech has been friendly and has gotten the info immediately. I have no complaints.

I am very pleased with the service that ADT provides. I have been a client for many years, never thought of changing alarm companies. They are quick to call when alarm goes off, and very quick to handle any situation that I have had with my alarm, even the false alarms that have been set off by us.

A representative came out to help with our Pulse concern. It was working in our cellphones initially and then was not reflecting what was showing on the main control box. I was no longer able to operate the system using Pulse. We found out that the cell power needed was not sufficient in my area to be consistent.

We were with another company that was bought by ADT. We've had really great service with ADT. This includes rapid response to our "smoke/heat" sensor that was triggered by a pest control fogger that I had set off and forgot to cover that sensor. We were about 1.5 miles from home, heard sirens and then a call from ADT folks. I also purposely trigger the system to verify it as well as the support. It's always great.

Love the response time of my ADT service in Midland, TX. I receive a call from a customer care representative almost immediately after my alarm activates. This gives me peace of mind when I am at home, away on business, or on vacation. I appreciate their quick actions to ensure my safety and the safety of my property. Keep up the good work.

The tech couldn't have been any nicer. He was very nice, friendly, professional and knowledgeable, and really took my safety concerns into consideration. I was thrilled that we were able to schedule the installation as quickly as we did, within 2 days. He really explained things as he was going along that helped me to understand the system better. He took the time to show me and explain the panel and how to use it and had me test the stay and away buttons and made sure I was completely comfortable with turning on/off the system before he left.

They are extremely quick to respond, giving my wife and me a lot of confidence and peace of mind. The operators are always professional and courteous. We have had them for several years and I wouldn't change for anyone else.

Pulse icon on phone disappeared while I was cleaning up phone. Icon was still in notification settings but could not get icon on Home page. ADT person pleasant but not able to help after multiple tries to resolve. Person asked her supervisor but still unable to resolve. Needed to call Verizon and they understood my problem and icon was again put on Home page.

Twice our friend and "cat-sitter" had inadvertently set off the emergency alarm and twice the police response was fast (arrived before she could figure out what she did wrong), professional, polite and reassuring. ADT followed up with phone calls. She was using the key fob. Just a suggestion: could the key fob be designed to reduce the amount of false alarms; e.g.: if the "panic button" needed to be hit twice in rapid succession to engage? That bright red emergency button, easy to see, is also easy to mistake if one is in a hurry and has her hands full! Thank you for great service!

My husband and I had talked about getting an alarm system but never did. It wasn't until we purchased our home it became a necessity. I spoke online with a representative who was quick and knowledgeable about what we were looking for. We were set up within a day to have someone come out and see exactly what we needed. The next day, a technician came out and installed everything. He took the time to explain how it all worked. I have been recommending ADT to everyone who is thinking about getting a system. It is a wonderful feeling to go to sleep at night or leave for work and know your home is protected, and if there is an incident help is on the way.

The person that I spoke to was very polite, professional, and listened to my concerns whereupon they answered all my questions and gave me a full explanation of how to handle the problem that had occurred. I have been pleased every time with the service from ADT.

I am most pleased with my ADT. I feel safe. I have the sign posted on my lawn and on all the windows. The inner voice of the alarm keeps me aware of someone entering when I am at home. I like the system a lot.

I disconnected the landline service from AT&T and a wireless new system had to be installed, and it was very professionally and to my complete satisfaction. Your technician was courteous and knowledgeable and very good at explaining the new system.

Great experience with both the ADT representative and installer. They were on time for their appointments, gave clear and specific information about their products/services, and gave us the service that we asked for. We have used ADT for years and chose to go with them for our new home. They are great and we are having them install a system for our daughter.

The front door alarm battery needed to be changed. This made the front alarm trigger when set. Both myself and husband was at church then work and was unable to check messages on our phones. The police was call to our home however, everything was fine.

We have been very pleased with ADT. Our neighborhood has changed over the years and adding the ADT Home Security system gives us peace of mind while at work or on vacation. We have recommended ADT to several of our friends.

When I signed up for your service, I was to receive a $100 gift card after paying for the service for 12 consecutive months. After the end of my first year, I tried to collect my gift card and was told that it had expired, as my service began in 2016. I have had nothing but the run around from ADT since my request on June 1, 2017. Either I get the gift card or I cancel my service. The ball is now in your court.

ADT is awesome. I've had my service for over a month and no problems so far. What I like about the service is you can use your phone or the remote from anywhere and set the alarm and also they have a guard to ride pass my house and keep an eye out for me since I'm alone.

I have called Darrin ** about this twice. I am still waiting for someone to come and help me with these issues. I need to have one camera turned slightly to cover an area that is not seen on any camera. I need someone to show me how to capture an event so that it is not erased at the end of the month. I need a manual that tells me how to use this system. I was told I would receive a text whenever there was an event. Then I was told I would receive an e-mail. When Nick set up my system, he said he didn't know how to do that. I am unhappy. I need some assistance.

I received a call that there was entry and a broken glass alarm. A friend came to feed the dog and his code wouldn't enter. Security was dispatched and no entry and no broken glass. The next day the tech came to check the keypad and all was fine. The first dispatch caller was rude and curt the second was very helpful and for that I am appreciative.

I am very happy with ADT security Service. They respond immediately; and when necessary take immediate actions to contact police if no answer on phone which has happened when I was outside and forgot my alarm was on. The police showed up to check on me. It was a false alarm as I forgot; but I felt totally safe, secure and protected by my security system from ADT. And I am very happy with all representatives that I have spoken to when the alarm goes off by accident. They are fast and very pleasant to talk to. Keep up the great work!

I'M a home owner and have the ADT service for the last 3 or 4 years. I like it, because with the app you can handle your alarm from anywhere. Don't matter the distance and you can arm or disarm it from your cell. You feel great. If have any issue at your home, they call you immediately. That happened to me. And police and firefighters were at home instantly.

When I bought a home in this area about 3 years ago, it was not my first use of ADT services. I was happy to return to using them because of their responsiveness and the technology available to customers to help them feel secure and safe in their home. They have not failed to deliver as promised.

Customer Service handled my call well, also got an appointment same day, as requested. Your tech, Robert, called and arrived at the time given. Very professional - very courteous gentleman, answered my questions - took care of the problem. Thanks.

First, I was very satisfied with the response time to my call for help. First responders and fire dept. came in 15 minutes of my pressing my alert button. Thanks.' However, my complaint is to do with ADT communication with my contact people (2). They were told by a ADT rep that I had been taken to emergency at a local hospital. NOT TRUE!! And First responders NEVER tell ADT such info (I checked). Of course my contacts spent much time trying to track me down at several hospitals. I never left my home. Please ensure that this type of misinformation never happens again. It caused much confusion and time wasting.

Your staff is superb! I now have custody of my three grandchildren ages 4, 3, and 2 years who are very curious about the ADT buttons and my home. They trigger the alarm during late night and early morning tours of my home. Your staff has been amazing with their promptness in contacting me to ensure the safety of me and my three newly inherited grandchildren. Thank you!

I wish that this would work with wifi. I have broadband connection for the web, and that does not work with Pulse. I also have a wired network for computer with wifi connections that I use with the ring doorbell. And It works very well.

I have been very pleased. When I call I always get very helpful people that put my mind at ease. They react quickly the 2 times that my alarm went off and helped me know what to do. Also helped me with getting the services I need at a reasonable price.

To date, ADT has provided quality service at an affordable price. I am extremely happy so far and will continue to be a customer. The ease with which I am able to communicate with customer service, their professionalism, and the availability of in-home service technicians is wonderful. Keep up the wonderful work.

Had trouble with monitor. I have always been happy to have ADT because every time I call them they are so quick to help me solve my problem. And as of now it is solved. So happy with ADT. I will be upgrading soon. Thanks ADT.