ADT Reviews

3 yrs at roughly 30$/mo plus approx 700$ install.

The amount of money involved is small. The maddening part of this equation is not. I wonder what laws have been skirted enabling ADT to do this. Shame on ADT.

I decided to cancel the service and then things got ugliest, they would not allow me to do an immediate cancellation so they could bill me for another month.

On June 2nd I cancelled. I got a better offer by another alarm system company. I called ADT that day and cancelled. They also said that I needed to contact them by mail, verifying the cancellation. I did that. A few days later the money in my account was taken out. I called Carlos and asked him what was going on and he said that he didn't know. He also claimed that he wrote void on the check. When I called the bank I found out he was lying. He never wrote void on the check.

I have called Moore Alarms time and time again but my calls have been useless. They have an answering service that answers their calls. Moore Alarms has never returned any of the 15 plus messages I have left them. I also went out personally to two of Moore Alarms locations. The first location I went to, nobody was there. The second location I went to doesn't even exist. Moore Alarms has cost me more than $174. I had 7 charges pending in my account. When the $174 was taken out, my funds were in the negative. Each of those pending charges went through and on top of that, each was given a service charge. My account is negative $375.

Sercurity companies are the worst, where my system never worked correctly from day one. I recieved 3 months free service to get me to keep the service and upgrade to a cellular connetion, which also cost more per month.

right now we can't afford any extras being I am not emplyed and husbands income dropped over 1/2 what he was making. they will not cancel our contract like the rep said they would.

excessive customer service calls made to Defender Security automated telephone system because a live person is not available to take customer calls in the middle of the day, 2:00 p.m. on a Thursday. Excessive bank penalty fee's due to negative balance as a result of them illegally processing the installation fee for the security system twice in the same montn. Who do you know that installs two (2) residential alarm systems in one (1) month? NOBODY thats who. I WANT MY MONEY BACK. AND I WANT TO ENSURE THAT THAT COMPANY IS PROHIBITED FROM EVERY ILLEGALLY ACCESSING MY PERSON BACK ACCOUNT EVER!

My home was broken into, contents stolen, and a pending contract that ADT refuse to cancel without any cost to me as the customer.

The following day I received a call from Patrick Schalkofski, he insisted I keep the system if he waived all the Tellular fees and refunded my initial monitoring fees. He also stated that I wouldn't start paying until May 1, 2008. I have this all in a fax he sent to me the day of our conversation. More than a couple weeks passed, and I hadn't received my check, so I called Patrick, left a message and waited for a return call.I also needed help installing my system completely. I had tried calling the tech that came to install it with no return call. After a couple days, I tried again, no answer, no return call. Just recently I tried various times to get a hold of Patrick, and I explained the situation to the receptionist, Valerie. She indicated that I should talk to Vanessa, the office manager. She tried repeatedly in the following weeks to have Vanessa answer the phone, and I left countless messages with no return phonecall.

The point where I understood that there was something really wrong was when I picked up a letter at the post office from Absolute Security indicating that the cancellation process had been finished and that I owed $1539.65 for the unused portion of my 3 year contract. They were also threatning legal action if I didn't pay. I am really upset and feel I was taken advantage of, and that the lack of communication with me is suspicious. I was willing to keep the system, but these were not the circumstances. I have paperwork indicating my conversation with Patrick, and call records of how many times I tried to contact the company.

I lost $30 to the county for installing the system. $66 for monitoring fees deducted from my bank account, and now a bill for around $1500, which I do not feel I owe. All I want is for them to remove the system and return the fees I paid.

Now they said they mailed out a check, but in a lesser amount more than a month ago from my call on 5/14/08. I asked to speak with a manager, but they said there wasn't one available. So I asked the rep to have the manager call me on my cell phone, but I haven't received any return call. Now I'm waiting not only for the refund, but to clear up the amount that needs to be refunded to me.

The aditional charge of 107.17. interest charge on my card Time spend calling to resolve this issue

Then I called ADT to see why they hadn't responsed, the option said press 0 if you alarm is going off, so I did, and after a few minute wait, an operater came on. I asked why no one had responded, and they said that our alarm had been turned off before it was dispatched. I told them it had been on for over 5 minutes, but they kept referring to it as an aborted alarm. I asked them why no one had responsed before it was aborted, and they said they were having unusually high call volume that evening, so it hadn't been dispatched before we shut it off.

This is not the first time we have had the alarm go off with no response from ADT, but this was the worst because of the length of time the alarm was on. I would be interested in knowing if other people have had a similiar experience with ADT or other major security services.

Even though I was not actually robbed by a burgular, and for that I am thankful, I feel that I have been robbed by ADT because they faithful collect the fee every month, but they do not respond to security alarms in a timely way.

In December of 2007, I received a service interruption and balance of $222.42. I contacted the Vegas office and was told to fax a letter describing the incident and request for cancel, which I did on 12/17, 2007. On 1/5/08 I received a billing for a balance of $230.19 and I called the Vegas office again on 1/15/08. They show a letter received and denied, but nothing sent to me about this. They agreed to contact the local office to waive what they said was a $1200 cancellation fee.

Today, May 10, 2008, I have received a letter from Law Offices of Barry Serota stating that I have five days to pay $208.09 or legal action would be taken. I will not pay this amount and if necessary, I will file against them for the harassment.

This has caused severe stress and sickness due to the loss of my business and ADT constantly sending bills and not handling the issues when I call them. It is as if they are not even listening to my problem, but just answering the phone so they can get some sort of credit. I cannot pay this, as it is not due them...what did they monitor??? There wasn't even a system in place, as the whole building was burnt to the ground.

I am economically being withdrawn by paying for no service and I am getting upset because I sent them a letter from my commander stating that I will be deploying soon, his orders will be coming in 3-4 months.

Hundreds of dollars wasted, stress.

This has put a hardship on my husband. He is on disability and the stress to us has caused sickness

In a classic bait and switch, Joseph Morte signed us up on a 2 year contract with a $500 early termination fee. We discovered all of this quite by accident when we called ADT to freeze our account a couple months later. We have been fignting with ADT for almost 6 months now and the company is completely unwilling to alter our contract so it reflects what we were told we were purchasing. Everyone at ADT acts powerless. One cusomer servive rep explained that ADT was in the business of making money and therefore would not change the contract. We filed a complaint with the BBB and ADT contacted us saying they had a resolution, they ended up telling us there was nothing they could do, wow, some resolution. Google ADT lied, we are not alone.

We have lost all financial flexibility. We are stuck paying ADT $30 a month for the next 2 years. The alternative is to cancel the contract and pay a $500 termination fee which makes little sense.

To my dismay that evening i had a negetavie balance on my account because they took out the money immediately. I called that night and the next morning and was assured that the money would be credited to my checking account immediately. I received a call from the manager stating it will take 72 hours for the refund and they could not cover my overdraft fees.

I am not even a customer yet and they this to me. It didn't take them 72 hours top take my money and now i have to wait all these days to get it back.

After numerous calls (and I mean numerous), and sending copies of my original contract, I was told to contact the branch that initially did the installation because they had mistakenly giving us a NEW contract on top of the one we already had. I contacted the local branch and was told and I quote WE NEVER DO TRANSFERS, ONCE YOU ARE OUR CUSTORMER YOU ARE OUR CUSTOMER FOR LIFE. Hence, since we had signed paperwork, which we were told was for a transfer but turned out to be a new contract, we are still being charged the cancellation fee. From my conversations to the many people I spoke to at ADT, I came to the conclussion that they can tell you whatever they want over the phone and not honor their word. They are very dicieving with their business practicess.

Damaged credit report

I contacted the BBB,but ADT is unwilling to work with me.They just took advantage of me as an elderly person.

Even after pleading and complaining of not being notified of the renewal, ADT is holding me liable for 75% of the charges for the remainder of the year's contract. Essentially, I will end up paying more than $200.00 for service they will not be providing. I THINK THESE AUTOMATIC RENEWALS WITHOUT THE COMPANY NOTIFYING THE CUSTOMERS IS UNFAIR AND UNETHICAL! IT SHOULD BE CONSIDERED UNLAWFUL.

I contacted the company after 18 months to add a delay to my back door. At first, I was told there would be a high charge for someone just to come out and look at it. Then I was told they couldn't come out as far as my house, but yet they came to install.

I knew I wanted to cancel, so I waited for the 2-year contract to be up and gave my required 30-day notice. They canceled my account prematurely and charged me the $200 cancellation fee PLUS a previous month that they debited my account. After received no less than 3 more bills for odd amounts and speaking to at least 7 different people, they finally got the final bill correct.

We paid the pro-rated amount, but they turned us over to a collection agency anyway.

I have called Cory Zemaitis (708 548-9818) and his boss Jim Lezza (630 205-2178) several times, with no response. I am paying for something that I have not received. I am asking for a new, boxed DVR.

The wood to the side frame of the door is split and chipped. The plate over the hole for the deadbolt lock won't stay in place; therefore, there is nothing to slide the deadbolt lock through. Yet the sensor is in that hole. I can't lock my home except the lock on the door knob. Anyone can enter my home.

Today, I asked that they refund my money which was met by a 1/2 hour of: Let me connect you to.... All I want is my money back so I can get a reputable company to install a security system for me. Needless-to-say, I am extremely dissatisfied with their company, customer service and product.

I have been unable to get a refund of $917.00.

$1500 initial install and $45 per month of monitoring all wasted as the system never worked.

After reading the ADT complaints on line, it seems to be a scam that TYCOs ADT practices over and over, all over the US. I asked a business acquaintance who monitors security systems in another state about their reputation, and he said they are bad news. Most of his present customers were past customers of ADT. He said transient people do the installations for the larger ADT franchisees and are suspect in more ways than one. Many systems are unreliable due to the unqualified technicians installing them. Because of their contracts, it does not matter. ADT is Insincere and Not Secure.

Well a couple of months went by, and it was the end of August when I received a phone call (she left a message) from Marie Small in the Syracuse, NY office of ADT (original contact/sales person). This was the Friday before Labor Day, and she now knew that I had contacted the BBB. I was not home and did not get the message until Labor Day when I returned home. Again I called Ms. Small - had to leave a message, did not hear from her. It was now October - nothing from ADT. In November I decided to take advantage of their 6- month money back guarantee if not satisfied with their service as the six month mark was October 26th, 2007.

ADT is saying that I haven't given them an opportunity to correct the situation, and therefore the 6 month money back guarantee doesn't apply. The BBB wasn't able to help me. I went to the NYS Dept of State - Division of Licensing Services as suggested by the BBB; they haven't been able to help me. I have been told that because ADT has a contract signed by me, and that I didn't give them the opportunity to correct the problem - they are refusing to refund my money - over $2,000. I ask you - how many months should a consumer have to wait before a security company returns a call for service? I can't afford to hire an attorney for this; who else do I go to for help? I don't want to depend upon ADT in an emergency given their response time in this situation.

Ms Small also told me she would send me a capital improvement form to fill out to recoup the sales tax. After several calls to her, I finally got that form after two months. THEN - I did not get the credit back to my American Express card until I contacted AMEX myself - explained the situation to them, and THEY recouped the sales tax for me! I told them to not allow any more charges to my account from ADT Security. To this date, I have not paid any monitoring fees as I want my money back. There is so much more I could tell you - I have a file that is approximately two inches thick! I am so frustrated and upset with this company - I do NOT WANT TO DO BUSINESS WITH A COMPANY LIKE THIS!

I tried to cancel the contract - I even told the corporate contact - Bonnie Gurney, that they could send me a bill for 75% of the monitoring time (fees) left as stated in the contract. She refused to do that. The contract also states that they can come in and remove their equipment and that is fine with me - but I told them they would have to pay for a contractor to repair any damage, etc. inside my home and that I don't want any live wiring left.

Potential consequences: break-in and loss of $100K worth of equipment. $35/month for nearly 3 months for an alarm system that does not work.

I have to pay the remainder of the contract.

In July 2007, I lost my job and was forced to sell my home. When I attempted to terminate service I was told that I would have to fulfill the balance of my contract and was rudely provided another copy of the contract demanding payment. The second option, taking the monitoring equipment was not an option as it had been installed and wires run through the walls of the house which were irretrievable. ADT's response was too bad, sorry about that. Like many ADT customers I'm now hounded for payment of the remainder of the contract despite the fact that I could not take it with me as promised or that my contract could be terminated upon relocation.

I was able to stop payment to ADT because it had not been processed, but the person said that if it has been processed I could call again. I ordered the credit insurance at $11.95 per month from Visa.

I don't feel safe, my system is not working, I can't be home for a 5-hour block for them to fix it between 8-5. Their contract actually says I can't sue them. Don't they understand this strategy will cost them many thousands of dollars in sales as I will now tell everyone I know not to use them? I will also actively campaign online against them. I'm changing to a local company that is cheaper, reliable, can fix my system after 5 or on weekends, and will let me out of their contract whenever I want. If any attorney thinks I have a chance at suing ADT, please email me.

What's the big deal? The big deal is that when my home was burglarized, neither the ADT monitoring center nor the police were notified. The robbery, which happened at about noon on Thursday, August 23rd, went undetected while I was out of town. My dog's vet called to tell me that my dog was in their custody. This is how I found out my home had been burglarized!

Paying for service that doesn't work; no ability to cancel service.

I recently got a quote for a house that already has a system in it. The system worked completely fine, and when they came out to check it they said they changed the way they treated Zones, and that every window in the house would have to have a separate Zone and could not be treated as a group of windows in the same Zone, even though they were all in the same area of the house. For the kitchen, for example, they wanted $650 to treat each window separately. Prior to that they had treated the whole kitchen as a single Zone. They are not real smart people because they are not thinking about winning the service contract, only the quick buck for the installation.

First house took over a year for the system to get completely installed since they way underestimated the job and only installed part of the system. No discount for the service was offered during the time the system was incomplete; we still had to pay for all the months we only had a partial system. The second time when they told me I had to pay $600 more to revise a system that was completely working, I refused their service. Economic damage in this case is to ADT because they lost a customer.

This was a good wake up call for me. I learned that if this had been a real emergency then this service would not have helped me. I informed them that I wanted to cancel my service because of this. ADT said that I cannot cancel my service because I have a contract. If they don't hold up to their side and supply a service, then I should not have to hold up to my side. I want this canceled and my contract canceled.

As a result of trying to coordinate meetings with the vendors, I have taken numerous hours off from work. The stress that they have caused has been unbearable and their attitude of indifference has been un acceptable. They truly did not care when I called to cancel my contract and once again took it with indifference. They are too big and do not realize their responsiblities to the consumers who use them. The result of all this is that I am now faced with either having to give up my telephone or my alarm with ADT. Unfortunately, I was planning a vacation and am now faced with the stress of possibly have to cancel it until I can get an alarm company that can be compatible with Comcast and is responsive to their customers. One last thing, I have come to hate the song We Wish You a Merry Christmas after listening it for approximately 2hrs while I switched from dept to dept at ADT and the song looped while I was on hold with each one.

Our patients are scared by the noise of the alarm system. You can imagine what that sound does to dogs and cats. If frustrates their owners, and it causes the staff to run crazily about to turn the alarm system off. We have had numerous false alarms which is not making us very popular with the local police.

The day of installation came. The installer learned at that time that our office telephone system was surviced through Vonage. He did express some concern but said that he could make it work somehow or another. He assured me that the monitoring would work. In his attempt he cut some wires and re-wired some and said there it's all done.

When he left I discovered that my Hi-speed connection and my vonage telephone system was not working. I immediately called Miss Salazar but recieved a message, I further called the office and told them what had happened. they finally gave the phone number of the installer and I was able to contact him. He said he would not be able to come back to my office untill the following day. I asked what he had done with the cutting and splicing and also told him what had happened. He said, I guess what I did, did not work.

He instructed me over the cell-phone on what to do to reverse it. After I finally restored my phone and Hi-speed internet I called miss Salazar to explain to her that I needed the system to be un-installed because it was not working in its intended way, etc. She returned my call and said, we can un-install it but that I would still be liable under the contract and all money and service would be forfeited ($1076.00), yet I would still be charged for all monthly service fees.

Naturally I disagreed. She said she would contact her supervisor and have him contact me. He never did.

After almost seven years I am unable to locate a copy of the original agreement in our files, but I highly doubt it was that long term. I have repeatedly requested back up documentation. My requests have been ignored.

I have written directly to the president of ADT Security Services, Inc. in Pleasanton, CA and even brought this matter to the attention of David E. Robinson, President of Tyco Fire & Security, Tyco International (US) Inc. which is the parent company of ADT. No response. I have been dealing with their collection agency for almost a year. Today I received a letter from a new collection agency after having no response to my last letter on April 5, 2007. This prompted me to do a little ADT research on the web.

My research took me to https://www.consumeraffairs.com/homeowners/adt.htm

I was appalled by the litany of consumer complains about ADT. Apparently our experience is not uncommon. In retrospect with the amount of time I have put into trying to resolve this issue it probably would have been cheaper just to pay them. It would appear that this is their modus operandi. Harass and harass and harass until youll just give up and pay.

This is not the first time they have taken money from my account. I do not know what to do. I removed their equipment from my home. I do not have their services, yet I continue to be billed. I have another alarm system. I have asked them to stop accessing my account and they threatened me, over the phone. Please help.

We had other calls, appointments scheduled, only to have more no-shows and extended waits on the phone--one for over 45 minutes, being forwarded to 5 different departments and having to explain my situation 5 times. I demanded reimbursement for the past 3 months in which I was NOT able to activate my system due to the issues with the window alarms in my daughter's room.

Because I was so insistent, I do not have financial losses, but their customer service and their poor quality of service is being reported.

I made it clear I wanted to maintain the existing contract due to the fact the remaining time on the lease was about 15 months. The rep. from ADT advised me this was NO PROBLEM but stated I needed to sign the contract to reflect the new business.

A new owner purchased the building and decided he wanted to change the building from residential/commercial to 100% residential (condos). Per the ADT contract if you are able to get the new tenant to continue with ADT you can end your contract without having to buy out the remaining contract, however this building was being gutted.

I am stuck with a $ 1387.18 payoff bill from this company. I realize I should have read the fine print before signing this document, but I felt the rep was steering me in the right direction. I have paid more to ADT since I closed my business than when my business was open.

ADT is only willing to refund us one years service fees. This is completely unacceptable.

In August, we were finally connected to a manager who assured us that there had been a problem getting the check to us, but it was taken care of and should be coming soon. For over 3 months, ADT has held our $800.

After a year of not really using the system, I decided to cancel and was told for the first time that this was a three year contract and was in the print on the back.

Since I am in the second year, I was told I would have to pay $100. These people are very deceptive and I would never sign up with them again.

On July 5, ADT company charged me again. I called many times and they said I had a credit and that the account is canceled. What I don't understand is if they suspended the service on June, why do I owe them part of July?

They sent her account to a collection agency, Collect Tech System, stating that my daughter owed $77 for a contract that was never cancelled. She is now being harassed by several calls from this credit agency. They refuse to listen to any of the documented facts that she has, nor can she receive any satisfaction from ADT after trying to contact them several times.

ADT has tried repeatedly to withdraw additional funds from a closed bank account, well after the cancellation date.

We had two technicians in our house and both lied to us further more, first tech told us that the reason it does not work it is because this unit was USED. The second tech came to the house, promised us to correct the situation by installing a DVR - They lied to us initially regarding the capabilities of the surveillance system to be able record the movements of objects also that we will not need a DVR and all the info will be available on the Internet?

They charged our credit account for $800.00 without authorization and completion of work.

On Tuesday my husband called our Insurance and they said they don't give that discount. When I got home, I called Ridley and told him we didn't want it he said to let him call his boss. The owner called me and said he would give it to me for $29.95, which is the employee discount and rather keep arguing I said Ok. On Thurs when the guy came out to install the service my husband called me at work and said they wanted him to sign for $39.95 and I said no so when he got things installed and was telling my husband about everything my husband called me at work to say we don't get a smoke detector.

I called Ridley back and asked him how would they know if my house was on fire, he said I would have to push the button on the main panel. I again asked him, how would you know if I wasn't home my house was on fire and he said he would have to call his boss. I told him I was never given what I was told I would get and this was to much hassle to not even have started the service yet and I didn't want it. He told me I had a contract to keep. He started yelling and I hung up on him. He called right back and told my husband he would give him the $300 smoke detector for $50 and my husband said ok just to get this over with.

I tried to cancel the contract and was told to pay a fee of $128.50 in order to do so. I complied. However, I kept receiving bills from ADT. It turns out that it never got cancelled.

When I called to cancel, for the second time, I was told I had to pay those bills and a cancellation fee of $220.25. I wrote a letter and got one bill credited. I was still unable to cancel.

This month my contract is up and I still had to fight with two people in order to cancel the service!

I have spoken to the Customer Service and Billing Depts several times without success. They make up stories to explain the differing amounts. Their rep also told me that it takes them 4-6 weeks to post checks to customer accounts!

I told them the check had cleared my bank and was asked to fax front/back copies of the check. This has been done twice, despite transmission verification. After the second fax was sent I spoke to a supervisor who confirmed she had received it and that she would take care of the situation. That was two weeks ago.

I am still receiving ADT computer generated phone calls telling me I need to call them again about this delinquent account.

I informed them that he was out of the country but I had a full, durable power of attorney. First, they said that they did not honor power of attorney contracts. Then, again after hours and hours, they admitted that they would honor the power of attorney but I would need to fax it over with a letter from him. Again, I explained that he was in Greece and I was in Florida with the power of attorney. I could have each of us send a fax but I couldn't do both. Then, they just wanted to talk to him. I told them that I needed a direct phone number (1-800 numbers do not work internationally) and they said that they don't have any direct lines and couldn't give a number.

In the morning, I found a "secured by ADT" sticker on my car with the following written across the back of it in large green letters, "*******!" When I got to work, I called ADT and was put in touch with someone at 561-988-3600. From what I was told, the person who came to my door was not an ADT employee, but was an Authorized Dealer. Upon further questioning, I found out that ADT does not screen any of their sales people for criminal backgrounds.

This is quite scary considering these people are gaining access to neighborhoods and homes under the pretext of selling security. I have already called the Lathrop, CA police department and will be filing out a complaint directed towards ADT for harassment and threats.

When the police came to my home, they felt ADT bore some responsibility, and my insurance company thought so as well. But when I wrote to ADT about it, their response basically was 'We don't know if your home was actually burglarized, and if it was, so what--that's what you have insurance for. We will vigorously defend any lawsuit you file'.

I have a police report and pictures (which I sent them) showing the disarmed alarm system, the broken window, etc., and they insinuate that I was lying about my home being burglarized! Not only was my home burglarized, but the fact that the burglars knew exactly what to do to disarm the system tells me that this definitely was not their first time.

ADT instructed us to turn off the alarm system, which deactivated the security system, and stated they would not be responsible for any security breeches during this time.

We were also told that a service person would not be available until Tuesday (this occured early Friday evening).

When I called ADT to cancel I found out that I would have to pay 75% of 3 yr contract. News to me, that would add up to $473.

ADT customer service, said they could not do anything for me, either pay each month or eat the cost of 473. Very Shady Company!!!

On July, 06 we attempted to make a payment via phone to ADT, but their system would not take the payment.

We have received a penality citation notice from the City of Dallas, because we have not been able to prove we have alarm coverage.

I spoke to three different people who gave me three different options. One operator told me she'd write on my request that I had requested termination previously and that there should not be a problem. However, the super (Tylanda) said read contract. I understood notice was needed, but I gave an early notice by several months and was told to wait til end of June. Not told, send a letter again in May 06. Although the contract says 30 days, I gave more than two notices, each in writing months earlier. They just refuse to accept my earlier request without a confirmation number. I paid on time and completed terms of contract. The first operation never said a confirmation number was even available.

I called them and asked if they had the date I canceled. They said March 26th. I asked if they bill for services in advance, and they said yes. So I asked, "then why I was being billed for april, may and june when their system says I cancelled in March?" All of a sudden he says "... well... uh, I mean with YOUR account we bill RETRO, meaning the charge on your card is for Jan-Mar".

I don't think so! I've done 3 chargebacks on my amex and each time ADT tells a different story. The last one saying that we didn't cancel until May 26th.

Amex credited my account and said that they would seek retribution from them as it was obvious they were changing the story each time.

I tried to cancel service and was charged pro-rated amount for the next month because of so called 30-day notice. Never was told it was a 3-year contract, was told by ADT representative that it was a 2-year contract with cancellation fee of $200.

Overall sorry service and poor communication.

The gentleman calls to say he's with the Children's Relief Fund, and don't worry, we're not looking for donations. The sigh of relief is short-lived as he proceeds to tell me they're working with ADT home security. When I said I was on the DNC list, he tells me non-profits are exempt from it.

While I fear this is legal -- it's not right! Until someone steps up and makes non-profits accountable to the DNC list, this is the kind of garbage we can expect. I'm writing my congressman next!

I agreed and paid $500 for the wireless system and signed a service agreement that I thought was a one year (but it turned out to be a three year agreement).

When I explained that I DID NOT OWN THE HOME AND I WAS NOT INFORMED THAT I HAD TO BE OR SHOULD BE the home owner, ADT representative said there was nothing they could do. ADT told me the only way to get out of the contract was to have the homeowner agree to take over the contract or the new renter.

I called them 5 times and no return calls. So I assumed they were taken care of. Then I get a letter 6 months later from a law office. And they were very threatening but right… it is cheaper to pay them then a lawyer and the paperwork does state that we have to pay 90% cancellation fees.

We are being forced to try and sell it to the buyers of our home or pay $830.05 which is 75% of the remaining amount. Nowhere in the contract does it rule out a scenario like ours. Our problem is the lack of consideration of the situation and the seemingly greedy desire to charge us unfairly.

I am looking to shell out $650 for services that I will not and can not receive.

I took the feb 17th appt. with a 12-5 window. I was home the whole time, I called at 3pm to assure that thet they were still coming and they said they were en route. 5:30, still nothing, no courtesy call. I called spoke to angela she gave me to tech, tech handed me to kurt and he said they will have to reschedule. I said absolutely not, I was going to leave early next morning for a week and I need this corrected. Also, they never gave me a call -- I had to call them.

I than spoke to Demitre who assured me someone will come. 7,8 -- Nothing heard. 8:30, Bob calls said he is running late, I said o.k. He said can you reschedule to tomorrow? I explained it was impossible. At this point I had also stressed to this company the danger my son faces without this alarm working. He assured me that he will be in my home 9:00-9:30. 9:11pm Missy calls and tells me tech will not show and I have to reschedule.

1. The alarm was misled when my security system is on or off.

2. The alarm is fixed six times and ADT Technicians couldn't any solutions.

4. The false alarm drives me insane. The alarm set's on by itself. The alarm went on from my bedroom window. Since the condo where I stay is located on the 2nd floor, it is a very remote chance that any intruder will come from the bedroom window.

We repeatedly asked and were told that we could cancel at any time. After about a year of monthly payments and calming down like the rest of the country I decided to cancel the monthly service. I was told that to read the fine print in the contract and I was liable for two years at 75%. Currently a collection agency has contacted me and ADT want the two years at 75%. I am more than willing to go to court as these bloodsuckers should not be allowed to capitalize on my personal fear for profit. Their timing was by no means accidental.

Because of ADT continually drafting my account after being told not to, the bank closed my account because of overdrafts (from ADT) in the amount of $101.00. After the Bankruptcy was discharged, I now have $101.00 from the bank in collections, and outstanding bills from ADT that I can not get off my credit report because I've already filed bankruptcy. This has all be due to ADT's incompetence and lack of obeying the law.

Anyway, we signed a contract. No address was specified for monitoring on the contract as it was left blank when we signed (I have a copy). To make a long story short, we moved and ADT wouldn't honor the salesmen's promises. They say the "dealership" made the promises of moving our system, not ADT as they just provide monitoring. Of course, the dealership is no longer in business. An ADT rep told me that they don't like working with the dealerships and they are trying to get rid of them because of these issues.

What's funny is ADT won't provide monitoring services to me if I reinstall the system myself at the new address. They're talking out of both sides of their mouth. So, I'm stuck with paying my pre-authorized credit card charges of 29.99 which they say I can't stop, and ADT will NOT provide monitoring services to a different address. The Better Business Bureau was worthless beacause they just note that we agree to disagree. I don't even see my complaint as a "black mark" on their web site.

ADT keeps asking for extensions of time to respond to the complaint, and I just keep paying them. What really steams me is that ADT bad mouths the authorized dealerships and blames all issues on them, but they are aware of all business practices of dealerships and are glad to purchase new contracts from them. FYI, you can buy security systems from local companies (or wireless self install kits online) and get monitoring for 1/2 the price of ADT.

The consequences is that a collection agency is now hounding me for $75.25 which I refuse to pay since I've cancelled this service repeatedly.

At the end of three months of this I got upset and requested the alarm to be taken off. Again I received more appointments for someone to come and take the alarm off -- again no one came. After another month of this I was told they do not come to get the equipment since they cannot use it again. I told them to close the account. Now they keep sending me bills stating I have a contract and they want to charge me $500.

At the time, we were considering putting our house up for sale and we explained that to the salespersons. They told us that in order for us to receive the "free installation" we would have to sign the contract for three years. I again explained that we do not think that we will live in this house for three years and that we did not want to sign the contract. They were persistent. One "pretended" to call a supervisor and ask if we would be able to break the contract if we moved within the three years. The "supervisor" reassured me that the contract was easy to break as long as we SOLD OUR HOUSE we would not be obligated to the terms of the contract.

I asked that it be put in writing, and that section be crossed off our contract. The salespersons did cross it through and initial it. We were satisfied with their cooperativeness and we agreed to have the system installed. In Nov. 2002 we put our house on the market and it sold in two weeks. We officially sold our house in Feb. 2003, at which time, we called to cancel our contract. During the phone conversation, the person agreed to cancel our service and stated that they would send our final bill.

When we received our bill, it stated that we owed over $950.00 for 75% of the contract. We were completely surprised to say the least. My wife called and was told that NO MATTER WHAT we could not break the contract. My wife explained that we were assured and reassured that by selling our house, the contract would be voided and she was laughed at by the phone rep. When asked to speak with the Manager, she was told that there was no way a manager would talk to her. Aggravated, my wife hung up to call back a different day. Of course, each and every time she called, she got the same run around.

Finally two months later, she talked to the only helpful person at ADT, Melissa. Melissa explained to my wife that independent contractors do the door to door sales. (by the way they work on commission only) She told my that ADT gets a lot of complaints due to the deceitful tactics of these salespeople. She also told me that ADT does not officially own the contract, that the company that initially sold it to us holds the contract for one year and then ADT buys the contract. She told us to contact that company for problems.

My wife then called that company. She was told by the Manager that the sales crew that sold to us that day no longer works for the company and that all of the files for that crew has come up "missing." I agreed to send a copy of our contract, which I did. Of course I received no call. I called back two weeks later. The manager stated that he can't be sure who put that line through the part of the contract in question, however in any event, the salespeople are NOT AUTHORIZED to alter the contract in any way. I explained to the Manager that they called their supervisor and got authorization. The Manager said that the supervisor was the one who initially sold me the service, and of course he is no longer with the agency. And we were instructed to call ADT.

Sam should go to Small Claims Court with a copy of the contract that was modified by the salesperson.

Even after the system was removed they still kept taking the payments out of my bank account. They did this for many months. Also the police were sent to my house for no reason and I was charged by the police dept. for a false alarm. I am a diabetic and the stress and frustration has aggravated this condition.

I try calling and they tell me they will settle this matter but after I hang up the phone I never hear from them until I call again and get the same response.

Vincent should stop calling and start writing. He can send a certified, return-receipt-requested letter, reminding ADT that it has previously agreed to refund his money and stating that if he does not receive payment within 30 days he will institute legal action. Ideally he should include a copy of the letter he received from ADT. If ADT doesn't pay up, Vincent can sue them in Small Claims Court.

What he didn't tell me is that after the three-day cancellation date if I decide to cancel the service, that their contract says that I have to pay them 75% of the remaining service charge for a three-year contract. I called the company a few months later because my mother didn't like the system, and she didn't use it. I sent a letter of cancellation in November. Then I found out that I still owe them $742.00. I believe this is contractual fraud, and that I have been deceived by ADT Security Services, Inc.

When i arrived and went inside the business had been burglarized and i called the police out so they could take a report. The officer told me again that this occurred the previous night and the alarm company said they had no way of contacting me. I told the officer that three different telephone numbers are listed with the alarm company.

The loss was estimated at about $1,000.00. I then called ADT to find out why I wasn't notified and spoke to Marty. She said I was paged and no return call came in and then she connected me with Kim who read over the log and said that proper procedure was not taken, all the contact numbers listed should have been called.

Kim said she did not know the procedure to be taken next but there are some people who need to be trained on this type of situation.