ADT Reviews

ADT has been the best home system service we have ever had. They are so thorough, professional and always prompt when our alarm goes off, or when we need assistance from customer service. We are so pleased and very happy with service. Thank you.

We have been customers of ADT for several years. It has been comforting to know that we could leave home or go to bed at night without fear of someone breaking in and threatening our lives. Also, we have not worried about fire because of the touchpad which will notify the fire department or the police if necessary with only one touch. We couldn't be happier and the peace of mind is well worth the price.

I'm very glad that I purchased ADT's service. It makes me feel secure. So far I've had no problems but it's nice to know that it's there if I need it. Several of my neighbors have had break-ins. I am not sure that they have ADT but Three neighbors across the street from me have been broken into. So far I have been exempted. Thank heaven. So I think having ADT is a good deterrent.

I don't remember the gentlemen's name but he was very patient with me as I was having several senior moments about my alarm going off and I was out of town. He did a great job getting me to understand what he was trying to get me to do.

Impresses with equipment and service. Installer was very knowledgeable and nice. He explained the workings in detail and also was very clean during the visit to my home. I feel much Safire having ADT in my house. I use it each day and nite. I hope a dog so leaving her doesn't worry me like before. Thank you.

ADT is a good product with excellent support staff and customer service. The monthly price is relatively low. I've been a customer for several years. I recommend their product to everyone who asks of me regarding a security company for their home or business.

Due to some instances in my life, I have set off my alarm. ADT has always responded in a timely fashion. The representative was always concerned with my safety first and then when I explained that I had set the alarm off myself, she was very understanding. I am happy with my association with ADT.

I have been an ADT customer for many years. ADT is customer friendly, easy to do business with and has always done an excellent job monitoring my home and shop. When I travel away from my home I know my property is as secure as possible!

The system works very well. We have always had immediate notification and quick service if we have had any problems. Our one complaint is that the alarm went off in the early hours of the morning due to low battery. It was hard to go back to sleep. Now a new battery will be mailed to us but will take 7-10 days, so until then each night we have to set the alarm so that it will not go off while we are asleep. I think shipping should be expedited.

I like using your service, even if the price is higher than what I was paying in Illinois. The service works just as expected. The testing is very painless when needed, which is weekly. I have used ADT for the last 8 years and will continue to use them.

After being an ADT customer for over 10 years with no issues, I relocated to another state. Again, no issues. Then, I moved across town the following year, and had an awful experience, from the (lack) of customer service, to erroneous charges to my debit card: an $800 + cancellation fee, and TRIPLICATE debits for the activation/monitoring fee. Both incidents were disruptive to my budget -- I spent an inordinate amount of time on the phone with both ADT and my bank. If it were not for the outrageous contract I'm bound to with ADT, I would definitely take my business elsewhere. The only redeeming comment I can make is that the tech who installed my system was helpful and friendly.

ADT allows me to feel safe in my home, a thing that's a little hard to come by these days. The only problems I have ever had with my ADT Security System are ones that I created myself. However, I wish ADT would come up with a software system that would allow them to test all covered windows and doors REMOTELY on a scheduled basis.

Joseph was the tech who worked hard to get the right remote and set it up for me. He had to drive to a neighboring town to pick it up as the system I have was not the same as in the computer. But it all worked out.

I've had ADT for 4 years and I feel very safe in my home while I'm here, and I know my home is protected when I'm not at home. If the alarm happens to go off before I can shut it off ADT will call to make sure I'm ok. I like that. You provide a valuable service for your customers.

ADT has provided competent, timely, and friendly service to us. They respond quickly and are patient. We are elderly and live in an urban setting, so we appreciate feeling safe because of our ADT security. The few technical problems we have had have been resolved quickly.

Staff walked me through the steps to determine if problem was with ADT or Frontier. Quickly determined it was Frontier and gave the process to reset my ADT modem. Once Frontier was able to isolate my 2 problems, one outside and one inside the house I was able to reset my ADT with no problems.

ADT Pulse - Satisfied with the service so far. I love the alert that lets you know when a specific door in your home opens. The cost is affordable for what you get. Customer service is great too. The person that installed my equipment was kind and knowledgeable. I would definitely recommend ADT to a friend. My friend who convinced me to get ADT received a $100.00 gift card with her promotion. I did not get this perk. Nevertheless, I am satisfied.

I love my upgraded ADT system. I can look at my camera all day. I also love the phone app. It's so futuristic and gives you peace of mind. I might get another camera for another angle, but so far I am very satisfied.

The ADT salesperson we worked with was personable and helpful and the installation tech was professional and efficient in his installation and explanation of how to use the system. We have been ADT customers for several years; and this installation was a move to a new house. It went very smoothly and we are quite satisfied.

I was very pleased with the service that your service tech provided. He was knowledgeable and did his job and fixed the problem. He explained the problem to me. He even tried to sell me a monoxide tester. Please give this man a raise as he is a great company man. Thank you.

We responded to an ad that showed a great price for product and service that we were looking for in a security system. ADT is a respected and well known name, so we called. I found out that we were not actually talking to ADT but an ADT dealer. I was ok with it, but I just did not realize it before calling. The rep on the phone was extremely helpful and got us set up for an in-house meeting. I was not thrilled with the fact that I could not get any real price info over the phone, but I was ok with it. The rep came to our house, and he was great. He was informative, helpful, friendly, and he made us feel very comfortable with our purchase.

We have used ADT for several years and have been happy with it. The only issue we have is the cost to add a sensor. We were told at the time of installation we could have up to 8 sensors without additional charges. In our new house we only needed 4, but since we added a door to the back of the house, we were asked to pay $138 to have 1 sensor put in. Service has been good, but the wireless card in our system has been replaced 3 times, the last one appears to have been a good one, so no issues for a while. We will still stay with ADT, just wish additions were not so high. We ended up moving an internal sensor to the external door. All is good.

The installers were competent, on time, and polite. The system works as described, and we have had no problems. I especially like the Pulse which allows me to view the camera and to turn on and off the system remotely.

We recently moved in to a new house in a new city. We wanted to have a security system installed and called a few companies. ADT was by far the most upfront about their charges. Craig was our installer and did a fantastic job. There was no pressure to upgrade but he gave us honest feedback about what we needed to keep our home secure. It was a great experience for first time security people!

Technician was excellent surveying our alarm needs, explained everything in detail, gave us a comprehensive estimate & let us make our decision based on his explanation & our budget. We have been customers of ADT for 18 years & have always received excellent service from all Employees, Representatives & Technicians, Keep Up The Excellent Service!

I'd set my alarm, went out, remembered something I needed so entered the house. I forgot to turn off the alarm and shortly after entering the house, it went off. My fault but ADT called immediately to make certain all O.K.

We have had ADT home security for almost 12 years and it has always given us peace of mind. Last year we added the life alert system for my husband and we have been very pleased with the responsiveness when we have needed it. Thank you ADT for excellent service over the years. We recommend you without reserve to our family and friends.

This tech was awesome, second time he's been here. Probably the most knowledgeable, polite and friendliest of your techs I've ever dealt with! Couldn't be more satisfied!!!! I would like the same tech every time I have a service call! He also called half hour before he arrived and was on time!!

I had been contacted by ADT that I had a low battery reading. I purchased another one, but it never charged. The representative determined that it was the wire. It was repaired, quickly. She was very professional. She arrived early. I was very satisfied.

I have had a good experience so far... Customer service is great. You don't wait on hold very long at all. The only downside is that where I live it takes a while to get someone out if I have a issue.

Power went down following Hurricane Irma. ADT contacted us throughout the day to alert about power trouble. Power restored 14 hours later and somehow activated fire alarm. We were not reachable by phone at that time so emergency contacts were notified and fire equipment dispatched. Happy to know all systems working as they should and apologize to firefighters for false alarm.

ADT has always offered quick and satisfactory service. Could not be more pleased. Calls are always answered promptly and the person of ADT seems to be very capable and understanding my reason to call. On several occasions a service person has been prompt and knowledgeable of the systems and solution to the problem.

I'm pleased with the service. I don't have any complaints at this time. I feel very safe and comfortable when family and friends attends different events at our home. I would definitely recommend this product to family members and friends. I am also confident that they would recommend this product to their family members and friends.

Tech was very professional and helpful, the only complaint we have is a check was written to pay for the upgrade and the tech talked to someone which he gave our bank information to complete the transaction. He then told us to void the check everything was complete and paid for. We then received a bill from ADT for the same amount. The original check was never cashed so we canceled it and paid the new bill we were sent. This seems odd. Thank You Cathy.

I first became aware of ADT's products, monitoring service and support while in the Army. ADT was in the lead by providing the most advanced, computer assisted line security, remote monitor queries rate per minute, rapid notification of MP station when activations occurred with the monitoring personnel working with us till alarm activation was resolved. When I wanted a home security service and system, I went to ADT because a check showed they were still the industry leader in sensor design, site placement of local site sensor monitor/control unit, integrated UPS (uninterrupted power supply), line security and multiple queries per minute with the same quality corporate monitoring staff.

Matt, Jesse and Pat did a phenomenal job installation our security system and cameras. A big shout out to Matt for assisting us for 5 weeks trying to get Comcast to activate service at our house. He is knowledgeable, customer focused and a true asset to your company.

ADT notified us of a smoke detector going off, right down the line of our call list and then notified the Fire Department in a most timely manner. Spared us of a fire and any damage to our home. Only had lingering smell of smoke for a pot left on the stove but nothing more. I am so thankful to God to have ADT!!!

I'm a bit of a technophobe and so I've called ADT a few times with very simplistic tech questions about my system. Most of the time I can find answers on their website but sometimes I want a human to walk me through. The service people are always very patient and they listen to my questions. I get full answers and often helpful additional info about my system. ADT customer service is very responsive, top notch.

twice and they were on time and resolved my issue. I use the ADT maintenance guide as need and find it very complete resolving what few issues I have incurred of which has been battery replacements over time. ADT has always been there and helpful when needed.

Overall ADT is outstanding. ADT Pulse is very good at providing a sense of security by allowing you to monitor your home from your mobile phone. Overall a great value. Providing peace mind. If the Pulse app had an emergency button to call police or fire department it would rate 5 Stars.

We just bought our home and chose ADT to provide our security service. Due to a delay in our closing, the original scheduled appointment for installation was delayed for a week, but they were very understanding. Upon installation, we were guided through the use of the system and we discussed some external safety issues as well. Very professional and courteous! Highly recommended for peace of mind!

event. I would recommend ADT to anybody that needs a home monitoring system.

From my initial call to the tech servicing my camera the process was flawless and excellent. The tech was knowledgeable and also suggested a few new setting for capturing images when alarm is triggered. Also he positioned the replacement camera, he adjusted it to view a larger image area.

I am well satisfied with the service provided by ADT, no problems with the equipment or monitoring services. Any contact with ADT personnel has been a pleasant experience. On the few occasions that we have had an accidental alarm we have received a call almost immediately.

It's been a good experience with our alarm system. The employees of your company have been very helpful each time I have called for assistance. The only negative experience has been backup batteries do not seem to last. During our last hurricane Irma the system seemed to go dead after losing power for a few days. Otherwise it's been fine.

Been an ADT Customer for over 15 years. Started with just the beginnings of an alarm system and have moved up with technology. Secure the house with window alarms and now use the ADT Pulse which can be worked through the Echo Dot and with an IPhone or Android. The service representatives in the call center are really efficient and help with any questions or concerns. The service representative who explained the ADT Pulse system was really knowledgeable and I felt at ease learning the system for someone over 60. And the technician who performed the install did a nice job and also was very efficient and knowledgeable. Feel safe, secure and comfortable!

Very attentive customer service. ADT has always been a fair and reliable source for home safety and security. Whenever an issue has come up they have always been there. I would recommend them to anyone that has an issue with security and or safety.

We are very pleased with ADT. The installer clearly and thoroughly explained how the system worked and ensured we knew how to use it. ADT was chosen because of its long established reputation and has lived up to that reputation. We would recommend ADT to others.

My experience[s] with ADT can only be described as excellent and then some. We have been using ADT for many years and other than upgrading over the years our contact with ADT associates has been limited. But I can tell you their personnel is well trained and uses "common sense" when common sense is needed.

I really like the new false alarm procedure. It gives you the option to put your code in, and receive a call indicating that you have stopped The false alarm. Thank you that is a wonderful option for those of us who need it. I have been with ADT security for a very long time and would not consider any other security system. Thank you for what you do for us.

From the day I had the system hooked up to the day that my phone tower had some type of issue and required a re-set service visit on my control box, I can report that ADT has been nothing short of stellar in its service. Keep it up!

From the moment that I called, I was very impressed. The installer was informative, knowledgeable and patient. I asked a lot of questions and he answered all of them. I feel safe and secure knowing that I have ADT in my home.

We have had ADT security for a few months now and like the idea that our home is secure when we are away, or even when home and the alarm is set. Unfortunately, or fortunately, we discovered how well it works when I neglected to close one of the doors when running late to an engagement. The police came and our neighbors converged on the house when the alarm went off. Needless to say we found out that it works!

I have the ADT full system with three cameras and contact doors and windows. I've had a service guy come out to repair my camera and put in a new circuit board which he had to put downstairs. The installation team came out originally before I got the cameras and they did a good job with our window and door contacts. They set my alarm to make sure the decibels were high enough so that we can hear it and wake everybody up. I've been with ADT for over ten years now and my experience has been good. ADT's service has been excellent.

We have ADT in New York at our other house and so far, it’s pretty good. They’re on point and you can always get ahold of them. We have the cameras and the digital keypad, interior motion detector, and yard sign. All our interactions with the reps have been very good. Any issues that we had, they’re able to resolve it. The installers were excellent, very professional, and very knowledgeable.

This company has been around for years. I decided to upgrade my system. A rep walked me through the process explaining the enhancements and how they worked. Also the tech did not leave until the system was fully functional.

I got the basic alarm that includes two keypads and a glass discriminator. The people during the installation were professional. They came and did what they said they were going to do. The service has been great and ADT is very competitive price-wise. I had them since 2004 and I'm very happy with the service. Their customer service is excellent and they do everything they can to keep you as a customer which you don't see very much anymore.

I had Brinks Security until ADT bought them out. Since switching to ADT, I’ve never had any problem and I am really satisfied with their service. There was a time when I got a call from them while I was outside and told me that my alarm has gone off. When they told me where the alarm was coming from, I knew that the dog had set it off. They just put an “ignore” on there until I had time to go to my doctor’s appointment and get back home. Then there were also times when I had to have ADT out to install the sensor again after having a new front door put up and to disconnect a sensor between two rooms after adding a spa room behind our bathroom. I never had any troubles with the technicians that they sent out.

I've been using ADT for over 10 years and it's been a good experience. I have alarms, a digital keypad, internal motion sensors and a yard sign installed. I've talked to their customer service a couple of times and they've been very responsive.

I contacted ADT to reactivate the system that I have in my new house. The salesman on the phone give me the monthly fee around 50$ a month. I told him is double what I was paying for my security system with the same options. He then told me "no it's not that much, it only 1,5 a day, I spend that on a bag of chips!!!"

So far, our experience with ADT has been all right. We moved from Atlanta and when we got to Kentucky, my wife set things up with them. The installation team was fine. We’ve had them back a couple of times since we’ve been here and they took care of everything. Overall, ADT has been very good.

I had a security system since the 80's and ADT took over the previous security system in the 90's. I have upgrade several times. If I have any problems they are very responsive. More importantly, they truly monitor your home.

ADT has been good. A couple of times, I've had problems with the system not turning off and I had to call them. They had to do something at the office with refreshing the system and that didn't work out. I mentioned to them that I've had this problem for a couple of times and they said, “Well, whatever we did, hopefully, it won't happen again.” They've always tried to be helpful. I also had ADT in a previous house that I owned and I have been pleased with them. Plus, I have the mobile app where I can turn the system off or set it anywhere with my smartphone.

We went to a meeting and heard about ADT. We talked with a fellow and they came out and set us up and it was wonderful. We appreciate it and we feel more secure. We have cameras on our own with monitors that we have in the front, to the street, and we have door monitors for the ADT. The services and the products are excellent and we are highly satisfied.

I have had ADT for 25 years and right now, everything is good. My alarm system has interior motion sensors and a digital keypad, as well as 3 yard signs. However, my digital keypad doesn’t beep anymore. ADT has been good to me so far and they've been great. They respond on time, the alarm works, and they give me a little courtesy call to ask me if everything's okay. They're great guys. I’ve recommended them to both my sister and daughter. They're very good and I love them.

I've had ADT since 2002 and they were a little high but they adjusted their price. I have the motion detectors and fire alarms. I also have the windows and door protection which is on a remote. The installation team has been great and I've had interaction with them when I've had problems since then. Six months ago, I found out that my smoke alarms were not connected to the alarm going out to the fire department, so they came out and installed an alarm and put it on the wireless system. I've had some false alarms, wherein the remote was in my pocket and I accidentally pushed the alarm key, but they took care of those. A cop came out but that was handled appropriately. Overall, I've been completely happy with ADT.

I got the ADT service when I moved into my house a long time ago. It was Brinks when I signed up. The system was built into the house and we had to activate it. I have the yard sign and the system came with the smoke detector. I'm very satisfied with the ADT service except I see ads that I can get the service for a lower price than the same amount that I've been paying for 10 years. Other than that, they're responsive any time I accidentally set off the alarm so it's all good. The system works, it's easy and doesn't cause me any trouble.

ADT’s service is great. The customer service reps responded right away during that one time I needed them and the technicians that did the initial installation were good. Everything has been very positive that I have had no problems at all.

The phone number (800-238-2455) listed on the monthly statement received yesterday for billing question kept playing commercials for a long period of time. It is a waste of time. At the end of commercials, I was given an another number to call which is again controlled by a voice recognition software. Anyway, I was not able to reach ADT customer service through this number and finally I went to ADT website to provide my details to get a callback. It took more than 1 hour to get connected with a live agent. Very poor customer service.

I live in a somewhat rural area. Prompt response to any issues with the system. Loved it and would recommend it to anyone who needs peace of mind when at home or away.

I heard about ADT several years ago and everybody that had it was pleased with their service. So, when I had to make an investment, I called them and I’ve had them for more than 5 years now. They’re very good at telling us when there has to be a change and how to update our control box. When there’s been one problem over the last several years, I called them up and within one day I had somebody there to fix it. I’m very satisfied with ADT and I would recommend them.

We’ve had ADT since 2007 or 2008 and we got door entry, smoke, fire, and burglar alarms in our package. I’ve had both business and personal and their service is fine. I’m very happy with them, but I wish the costs would quit going up all the time. All in all, they have a good product for the money.

We have everything ADT had to offer and the service has been very good. Even the sales representative was very good, and the installers were very knowledgeable and courteous. They were here on time and they got it done like they say they would. Several of our friends had them too.

I bought an alarm system with a digital keypad from ADT. They did a good job when they installed it and the times that we've had issues, they've called right away. The experience has been very good so far.

If somebody breaks in the house or if we open the door when it's set, the alarms go off. If we open the door, the ADT team calls us very promptly to ask us for our password. We also have one motion sensor installed. When a technician came in and replaced our keypad earlier this year, he was excellent. I just wish we had an accurate user manual for our system. In the 16 years we've had it, the clock is never properly set. We just lived with it since the last time we called about it, they wanted to charge $25 to come and set the clock. The fellow set the clock, but when we tried to change it for daylight savings, the instructions I had didn't work. But we don't use it for a clock anyway. All in all, I would recommend them.

I decided to go with a fresh company when I moved into my new house 12 years ago and my new neighbors who had ADT said it's a good place. I have had service come out two or three times and they always do a good job. They call if I accidentally set off the alarm. But it looks like I have to call them again because the alarm beeps loudly and surreal and I've been getting up every morning at 4:51 to turn it off. It disturbs my sleep. ADT said the backup battery would recharge in two to three days but it's not. Also, their monthly fee for monitoring is out of line with other companies. I could get it for $16.95 with some other company but I want to stay with a company I have trust in.

I am submitting this review/complaint in behalf of my father. This is an unresolved issue from June 2017. On 6/23/17 due to a lightning storm my father's ADT Security system got damage. Since he couldn't afford the repairs and is not bound to a contract, he chose to disconnect the service. However, it has taken me nearly 3 months to have them cancel the service/billing. I've made about 20 phone calls and sent several emails with a cancellation letter as per their request along with my POA so I could deal with this situation and not having to involve my father into this. Unfortunately, I never got a response from ADT.

This is seriously the worst company I have ever dealt with along with their contracted company Defenders. Following a break in, I had ADT home security system installed and I thought everything was going to be secure in my home. I couldn't have been more wrong! The problems started with my dog's bark setting off the glass break sensors causing me to come home from what I was doing to turn off the alarm multiple times. The crappy application was barely functional and so I had no other choice but to come home to stop the beeping to calm my dog down.

The representatives were very professional and respectful of my home and my security concerns. In the end, the package cost much more than I had expected. However, the representative did a good job to rearrange things and lower the cost and still keep our home safe. The trouble indicator came on the following day, but the alarm system is working. I need to call in and figure out what the panel issue is. Overall, I was quite pleased with the equipment, installation and the representatives. Again, my only complaint would be the cost.

When we came to Huntsville, we signed on with a local security, Broadview, then ADT bought them. We have outside doors alarm and sensors that if anybody comes in on one of those, ADT will pick up. During installation, their team was on time for the installation of the two new remotes. When I first had ADT, my experience was not so good, but now, I find their service to be excellent. They have improved in the past few years. When I talk to them on the phone, they're really nice and I don’t have any problem. They help me out anytime I need help.

I've had ADT services for 20 years. We had the security system changed up because we changed the alarm for some windows And then we had it changed to wireless. My husband called and got that going. The installer was good and he seemed very adept.

I am very unhappy. I have spent thousands on ADT Pulse items for my home and I pay monthly for service and now the ADT Pulse app has completely stopped working. What's the point in having ADT Pulse if you can't use the app? ADT's Pulse app is the only app out of the zillions of apps I use that doesn't work at all - No other companies have this issue. That is the whole reason I got ADT in the first place. You have got to be kidding me. I want everyone to know. The old app worked fine and then ADT decided it had to give the Pulse app a new look and this newer app from a few months ago didn't work for two days. They finally got it working again and then, since 7 days ago the Pulse app completely stopped working. You can't see your cameras, you can't open your garage door, you can't turn a light on, you can't lock your door, etc. You can't do anything but you have paid for all of this equipment and you get to keep paying for it each month.

My family is attempting (for the third time) to cancel and get their refund from ADT as we speak. Their sales were misleading and their reps refuse to transfer the call to a supervisor or manager, after being completely unprofessional and not only continuously interrupting, but hanging the call up! The most terrible customer service! We advised we would contact the BBB, which did not seem to faze anyone - after checking BBB, their negative reviews rate is 94%! Do NOT create this headache for yourself, and stay as far from ADT as you can!

ADT’s service is fine. One time, when I went on vacation, I had to call their customer service and they were able to help me. Their technicians were also good and very professional when they changed a battery for our system. However, the only thing that would be nice is, when they call on your cellphone when the alarm is going off, that they have a caller ID that says “ADT” instead of an 800 number so that you know whether to take it if you're somewhere.

ADT's service has been fine. We set the alarm when we go out and if something makes a big noise it would set the alarm off. I accidentally set off the alarm and they called but I was wondering how long the alarm has to go off before they call you to see if everything's okay.

We had Brinks then ADT took over them. The only time we've ever used them was when we didn't get to the alarm on time. But every time we've had to call, which has only been two or three times, it's never been a problem. I would recommend them.

I have the interior pad and the keychain remote from ADT. I also have their app on my phone. So far, I'm happy with them. I've had a false alarm twice. One time, we thought we had an intruder. My mother lives with us and she was wandering around. I told them there is someone breaking into the house. It's impressive how fast they contacted me and got the authorities here. That's good. Plus, all of my interactions with their people have been positive. Having had a false alarm, it's reassuring when I get to bed at night knowing that I'm going to be safe.

When we moved into the house 13 years ago, the guy that was telling us about all the different amenities told us about ADT. We got all the features included in the service package – the post box, windows, and doors. The installation went smoothly and their team was professional and courteous. Whenever I talk to the sales reps, the experience has always been pleasant. Sometimes, when I accidentally set off the alarm, they call right away to check and make sure it’s not anyone breaking in or to see if everything is okay. They're very efficient.

The sales rep was a friendly guy and our interaction was very good. The installation team was exceptional, too. When I'm asleep, the ADT system lets me know if somebody breaks in the door. ADT's service is good and I like it.

We did a lot of research before we got our home alarm service. We originally bought it from Brinks then ADT took over that company. We have the heat sensors, the home alarm, the keychain remote, yard signs and door signs. Their service has been wonderful and great.

I’ve been with ADT ever since I bought my house which was 16 years ago. My alarm system has the digital keypad and ADT yard sign. Anytime I have had to call, the reps have all been courteous and very nice. I never had a bad experience with them. The installers have been able to do what they’re supposed to do so no problem there either. ADT is a good company. I like their product and the way they do business. I love them so I’m here for the long haul. I don’t plan to change but people call all the time so I would say, “No. I have an alarm system. Thank you.”

I’ve had ADT for about 14 years and I don’t do much more than, turn the alarm on and turn the alarm off. One time, we had a lightning strike and they came on out. They replaced some parts and they did what they’re supposed to do.

Despite paying for ADT fire and security alarm/monitoring for nearly two years, when we HAD a FIRE, the ADT smoke alarm NEVER went off (although it was only 5 ft away from the basic smoke alarm that did)! Thank goodness my family was home when the fire started and our cheap battery-powered alarms alerted us to the fire and we could call 911 in time. Besides this fundamental FAILURE of ADT's fire system to protect my family and home, we experienced HORRENDOUS customer service after this event.

I used to be a Broadview Security customer and when ADT bought them out, I became an ADT customer. A couple of years ago, when I went to have my cameras installed, there was a problem, but that was worked out. Right now, I have cameras, yard signs and the digital pad. But when I first moved here, I would not have used ADT because the people I talked to were not nice and their monthly rate is too high. I called several times and asked if it could be lowered and they said no.

When we changed our TV service, ADT got disconnected and we were not aware of it. The lights would work right on the little box and it would say the front door is open. It does all of those things that I would expect but we were not connected to the central office that would trigger anything if somebody tried to get in. When we set the alarm, it would still beep as usual. It was out for many months and we were not aware but we paid the bill every month. There should be some way that would trigger and say we're not connected anymore. But except for that one experience, we're very satisfied with ADT. The security system does what we want it to do and the people that came out and worked here were fine. We’ve had a couple of things and ADT gave us advice, told us what to do or sent somebody out. They were very helpful.

We got the door, the window and the motion sensors with ADT. The installation team was fine and we’re really satisfied with the overall experience.

I came to ADT home security because the "name" even if they have the highest monthly charges compared with other competitors. They advertised as $27.99/mo. The guy came in just cut off my existing system (H&H), to check the signal. Everything was fine so far. After that, I was asked to sit with him to discuss the "package ". I was told that I need to pay additional $7,000 dollars after the credit discounts. Obvious, I can't accept it. Then he offered the alternative option to pay $47.99/mo. I declined as well. The installation terminated. He took off ADT pad. And I asked to re-hook the wires to my existing system. The guy just went out and left my home without security system. This is a nightmare experience that I never had before. What a terrible customer service! If there is an option to rate as zero star, I would do this.

We had a service technician come to our house today because half the time we can't use the Pulse app because of "network" issues. The technician replaced something that pertains to the radio, it worked while he was at the house but now it is not working at all. It is frustrating. We pay money to have a security system that doesn't work at all now. ADT expects my husband and I to inconvenience our employers by missing work so they can come back out. Not happening they can be inconvenienced on Saturday around our schedule. For our inconvenience we were given a month credit. I told the supervisor I spoke with if our house is broken into they will get the bill since our security system isn't working. I cannot wait for our contract to end because I will stay with them. My confidence in ADT has been lost. Thanks ADT.

ADT made an unauthorized charge on my MasterCard. Unfortunately, when initiating service for installation, customers are required to give a valid credit card number. I gave my credit card number which was obviously stored in their system and was charged when my monthly monitoring service bill amount was in dispute. I have already disputed this charge via MasterCard; however, this post serves to warn others about ADT practices. ADT/Defenders (authorized ADT representative) did not coordinate with each other resulting in inaccurate monthly billing. Subsequently, I discovered I was paying my bill and ADT was simultaneously charging my MasterCard. Worst service provider in America. Lawsuit forthcoming as I can substantiate everything that I have written in this post.

We had the ADT security service 30 years ago when we lived in another place and we got it again. Our experience with ADT has been fine and I haven't had any problems with the equipment and service.

I am unhappy about the monthly price increase. We called ADT in the past when they wanted to increase the monthly price and told them of what other companies were charging. They seem to be very grudgingly willing to talk about the price and reduced it. We thought that was a permanent price then it increased again from 16 or 17 to 22. It’s nice to have the service, but there are other companies that do it for much less than that here in Atlanta. I don't think the services are worth $22 and I don't see why we should pay more. I don't think ADT is very competitive.

We did the upgrade with ADT so we could have the camera hooked to it. I was kind of already sold on it when I called a sales rep, so I scheduled the installation. The one guy that came out to install everything was very professional and knowledgeable. Everything has been going well and we’ve been very happy with the service so far. The ADT people are easy to work with.

I’ve been with ADT for a while now and I’m very satisfied. They’ve been good people to work with. I used to work on a little bit of alarm system myself so when something goes wrong, I get on the computer and we would fix it right there.

ADT's service has been good. We reached out to their representatives only when we needed help and they've been able to take care of the issues we've had. The technicians had been great, too. They've always been on time and professional. Everything has gone smoothly.

They came out to install but couldn't because lack of internet signal. Never heard back on any solutions nor when I would receive a return of my payment. Failure to provide not only an alarm system but then to not even have the common decency to contact me is unacceptable.

I don't know where to begin. My daughter in Murfreesboro, TN needed to upgrade the security system in her home. When she moved in, the security company told her that it was not possible to install an alarm horn or outdoor cameras. The eaves of her house are very high and the attic did not permit ready access to placement positions. Robert ** from ADT Security Services in Nashville worked for 6 hours one day and recruited Perry ** to help. Both of these installation technicians returned and worked another 6 hours!!! They came up with an solution that really demonstrated their skill, product knowledge, determination to deliver excellent service. These men accomplished what others had failed. They were friendly and maintained their sense of humor when I accidentally unplugged the camera while they were downloading its online installation. Thanks guys!!! You are wonderful!

I've had ADT for about 10 years. I got the yard signs, motion detectors in the house and keypads at three locations. It was one person who did the installation. We’re hardwired all through the attic and down on the walls. It’s quite a job but he did a really good job. I’ve got a lot of screens on the windows so he had to run wires to all the windows in the house as was the doors and the overhead garage doors. Then, I had him come back and install the monitor of the fire detectors. I had him come back again and do the wireless system in.

I tried telling an ADT rep that I was having problems with the door closing but she started to be a little bit inconsiderate, let me know the alarm had gone off and that I was subject to charge by the fact that the police have to come out to the phone. It was quite irritating as she wouldn't understand or hear my side of the story. At one point, I was at the brink of getting another company because I was so disturbed by that person who received my call. But I called another time and got another person. Then they sent the technician out who was very nice and made up for all of the ills. He took care of the problem and I haven't had it since. So far, ADT gets the job done and my home is secured and that's enough.

ADT's system was installed in a museum where I worked. I also got the system in my home but I feel that information about the extended warranty thing was misrepresented to me. But any technician I've had has always been fine and my service has been generally good.

Just letting the public know that these people WILL and DO call EVERYONE you know WITHOUT authorization if you are late on your bill and disclose all of your personal info!!! I had been with them for 9 years and I am am going thru a divorce and my (husband) closed our checking account in which our bill was being drafted and I JUST opened another account, spoke to a girl last Friday telling her that I was not home because I was staying with someone because I just had surgery. I TOLD her SPECIFICALLY that I would call her back THIS Friday to give her the info and SHE told me that I would get a $25.00 credit for setting it up on draft again and that my total owed was $67.00 or some change! Well, I JUST received a text from my daughter's EX husband asking to contact me because this company had been calling him EVERY SINGLE day telling him that my account was past due!!!

I'm very pleased with my ADT HOME SECURITY system. I would recommend it to anyone that's in the market for a security system. No technical issues since I had it. I look forward to any updates available to my current system without increasing the monthly cost.

Customer service for ADT has to be the worst that I have ever experienced! They neglected to take down proper information when making an appointment. I asked to have the technician call on my cell to let me know that he was coming so that I could be home. He called my home number because that is what the representative wrote on the order. Needless to say, I missed my appointment. Also, when I called, the representative pulled up the wrong account because she put the wrong number in to look for my account. Makes me wonder how well our home is being monitored!

Both men were courteous & efficient. Drew did the installing & Mark explained everything as it was happening. Once Mark had someone on the phone to activate the system explained what was happening along the line., explained how to work the sensors on the windows, doors, etc. So far so good. Haven't had any false alarms yet (keeping fingers crossed!).

We're very happy with our service from ADT. We bought our house almost 30 years ago. My wife was going to be by herself with the kids so we called Brinks Security, whom ADT bought. They sent somebody over, went over what we needed and we installed the system. We saw a technician a few years ago because our line was outdated. He came in and put a new pad and new wiring. He was a very nice and professional guy. I even recommended ADT to my son and he got it installed too.

I have made a number of attempts to cancel my contact with ADT. Each time I am left on hold for 15-20 minutes. When I do eventually get through I am "disconnected" mid phone call. I ring back only to be told I have to start the process again!!! Then something "disconnected" and have to ring back and start again. DO NOT USE THIS FIRM AS THEY WILL NOT CANCEL THE CONTRACT WITH YOU AND WILL KEEP TAKING MONEY FROM YOUR ACCOUNT.

We had a dispute over the price of our security system with ADT. I wanted them to put a security doorbell so I called them. Their rep said that I’d get two free keypads if I choose their Pulse System. I asked for smoke detectors instead and he said it will cost $100 each. I ordered four. I also wanted a siren outside because the last one I had didn’t work. He said that will cost $90 and I told him I’d pay for that. He never mentioned any other money and he said that they would just add the doorbell to my payment each month. That was fine by me.

ADT came with the house we bought. The previous owner had let the bill run out and so we had to have it turned back on. They came out, checked the system and set it up. At first, it didn't go right because there was a new technology upgrade that needed to be done. But they saw to it that it got done and my satisfaction's very high. Since then, they've double-checked on us and we've had a little bit of feedback with the control desk as we got to know the system and remembered to use it and turn it on. But all in all, its been a very positive experience. Their system works well and I like it. They also gave us a little bonus that if we referred them, we'd be getting more. We're very happy customers.

I love ADT's service. I had a couple of accidental calls when I hit the button but so far, I never had a break in. I have that sign out front and one out back and that probably helps keep burglars away. The guy I talked to when I got their service called a couple of times and checked on me. He was also trying to add on something but I told him that was it for me. The equipment is working but they need a better system when the power goes off. It should have batteries.

My friends have ADT in their houses. I got a service package from them as well and it includes all the sensors for the windows and doors and cameras. The service so far has been excellent. The sales reps have been excellent too. Whenever I have any questions, I call them and they are very prompt.

We recently had a fire in our house as a result of a grease fire in the kitchen. I was in another room, and by the time I got to the kitchen and saw the flames soaring three feet above the stove, the alarm started to sound and my phone started to ring. As my husband was putting out the fire, I was answering the phone to find ADT alerting me to the fire. While I was talking to them, another call came in from our fire department. They had been alerted by ADT and were on their way. It all happened so fast, and it was so comforting to know that ADT had this all under control before I even knew it was happening. I have shared my experience with many others, and would highly recommend them to others. Very thankful and amazed at the phenomenal service!

I just signed up for an appointment with a technician to install a system on my home. He wanted all sorts of information, credit card #, birth date and last 4 of SS# (for an ADT credit check - really?!) - it didn't seem right to me, but he promised all sorts of free equipment. He said he didn't even want the CCV # on the back of the card because the card wouldn't be charged until after the installation. So I went ahead and made the appointment.

Lance ** stayed at our home from 9A to 5P, installing and setting everything up just the way we wanted. We were comfortable with the activation process and the cellular uplink by the time he left. There have been no alarms, so I can't speak to response time. We do feel safe & secure. We have not done a test yet, and are a little nervous about doing that.

When I bought my first house in 1998, ADT reps were circulating through the neighborhood. I went ahead and accepted the system. They were also doing a deal that they would install so many sensors as well as a motion sensor and it wasn't going to cost me anything except to start the monitoring process. They got the service technician lined up then they set a date and he came out and did it. So far, so good and and I chose to stay with them because of the comfort and ease of use of their system, as well as the quality of their service. In 2002, I built my second house and the move with ADT was seamless, too.

Bait and Switch from ADT. I am a customer of ADT since 2013. In June 2017 I was offered Pulse for 25.99 per month with a new system installation for 54.99. Technician came at my home and he couldn't install at that time due to gfci switch. I said I will take another appointment later. They started immediately charging 25.99. I called them back again in August 31 after summer vacation to schedule appointment. They said that they will do the installation but billing department told me that now price will 39.99 per month.

I am currently in my second contract with ADT. The first contract, product, and service was great. When I moved recently, I signed a new contract with ADT. The representative that helped me advised that the new contract would replace my existing contract, and that I would receive customer loyalty discounts, etc. I was emailed a copy of this in writing. The installation at the new address took many more hours than it should have. The installer left once without advising us that he would be returning. He took a lot of breaks, and was not professional. We did not feel comfortable with him setting up our system. We do not like the new system that was installed. The one we had at our previous address that was installed two years earlier was user friendly, the alarm was louder, and the glass break sensor was not constantly false alarming like the new one does.

I got vandalized and I heard of ADT. I've had it about four years and I have two buildings that are protected along with the house. A contractor put the system in and it was a good. I have the motion sensor in the middle of the hall and the wireless keychain remote with the little buttons that you push when you're outside. We try to be very careful with not setting the alarm off, but we've done it four times since we've had it. For example, we would forget the garage is locked and unintentionally set the alarm off.

ADT's rep came to my door and the guy's initiative led me to sign up with them. I have the system installed 17 years ago and I recently had to have a new horn put in. Their reps walked in here, did the job, walked out, didn't charge me a dime. Everything I've had done has been done right quickly. I've also had questions so I've called up and got excellent customer service. So far, so good. Every time I forgot to undo the alarm, they called me right away.

Not at all satisfied with ADT. In just 1 week of installation having problems. My payment is 27.99 took out $52.00 from my Credit Card. Had to Monitor ADT instead ADT monitoring my house. Asked for paper billing to keep track, was charged $1.00 extra for paper billing which I was not disclosed to me prior. Asked for my Credit Card # and was put on file, not letting me know of additional options available. After installation I was disclosed the information of 3 years contract lock in. Was told everything was free with installation. To my surprise each window cost $ 40. Business gimmick. Still does not have a plaque for my home. Service lousy.

ADT is the worst security company to do business with and their service sucks! When you have problems they just keep trying to make you sign longer contracts! If your product is as good as you say you wouldn't need a 3 year contract to lock people in! Gonna try Frontpoint cause they have better reviews!

Our ADT system was put in several years ago and we’re happy with it. We have door and window breaking sensors and smoke sensors included and the service has been excellent. The installation went fine and the guy who did it was very efficient and he put the stuff in with no big destruction. Everything was explained through the installation and the user book. ADT is on the job. They even email me when things are wrong.

ADT service is terrible. Always there is signal problem and give false alarms. They advertise money back guarantee but that scheme is just to cheat customers. There is big difference between ADT dealer and ADT corporate. The dealer signs the contract with us and install equipment and never help to solve problems. We need to run behind ADT corporate to solve problems. ADT are so smart to play with customers - I as a customer cancels ADT alarm monitoring system under 6 month money back guarantee. Then, ADT dealers sent customer name to external collections to collect money as per contract whereas ADT corporate issues money back under money back guarantee. ADT corporate knows these problems and never solve them by understanding customers.

Since a very bad encounter I had some time ago, I had nothing but great encounters with everybody at ADT. I have Pulse and the normal stuff to the call the police and the fire department. I also have the carbon monoxide, the wireless keychain remote and digital keypad that I use all the time. Every time we have something installed, the same guy comes over and he's been great. He's come out for a couple of repairs and has been absolutely terrific. But when we upgraded the first time, a different guy moved our thing to a more convenient place and he took care of everything.

My husband has a friend who's had ADT. After they talked about it, because we were not happy with the company that we had, my husband suggested we call ADT. We went with the package in the middle and had the two remotes. The installation guy that came out was wonderful in explaining everything and he was very courteous. Last week, we had an issue where my husband pressed the wrong button and the screen was not what we were used to. When I called, they were able to very quickly help us. Overall, I have been very happy with the service and the installation.

I've had ADT for a while now and I’ve been very happy with it. One guy did the installation and everything went beautifully. I have no complaints and I wouldn't change anything right now.

Our technician was on time and very polite. He was here for awhile because there was a lot for him to do but he never seemed irritated or rushed. When he was finished with the installation he went over everything and even answered our questions. I wish all the technicians were this polite and prompt.

I've had ADT for over 20 years since it was called Brinks. We got a new box and some new keypads as upgrades because the other ones were old and weren’t working properly. I called ADT and they had a representative call me. The she came in here and gave an estimate. She was very open to me saying “I’m not going crazy here. I just want to discuss the work.” So, she made sure that boxes and keypads were replaced, and they updated some wiring.

ADT has been an awful experience to work with. I was in the process of a move and they shut off my service too early and were horrible to work with to set up in my new location. Once they admitted they made a mistake in shutting my service off too early, they told me they couldn't fix it. It was their mistake. Eventually, they said they would fix the problem, but never did. The people I worked with were clueless to the issue and just gave me standard answers that didn't help.

The volume of the siren when we open or close the door is very low. My husband is hard of hearing and we needed a louder system so he can hear it better. It’s so low that I don’t see how it would detour a robber if ever one comes along. When he forgets that he’s gone through a door and then the alarm comes on, he doesn’t even hear it or realize it until he gets a phone call. But we had an excellent service that day we had the system installed. We are set up with a two-year contract and so far, it’s been great.

I was appalled the first time I got woke up at 8am to a call from ADT. After finding out it was for a update... I told them not to call me again before 11am. Now 5 more times I get calls at 8am from ADT... and a 6th today at yep... 8am on a Saturday! Guess who cancelled service today and will warn the world of this ignorant behavior. Not to mention the installer was lazy, plugged this huge plug adapter In at a plug that was at the end of my steps. So everyone hit it or kicked it on accident (3 kids)... not in a good location at all.

ADT was the first co. I contacted to get a quote. After hearing their terms, I told the sales women I was going to shop around. She immediately said her manager could help me with some things that could lower costs. The manager told me I could get what we agreed on for under $30.00... 27.99. I told him I did not have a landline. He asked if I had internet and I explained I had Spectrum. So he led me to believe he could hook up through the internet.

Professional installation. My new roof killed the old system. Love the new system. Subsequently, my bedroom was a target for thief quite soon after and the alarm scared him/her away. Thank you for my safety. The disputed was eloquent and efficient!

I had Brinks originally which merged with ADT, and I just merged right along with them. I have the alarm system with glass breakage and window and door sensors. All has gone well with their staff. Their sales people were very cooperative and informative. I'm very pleased with the customer contact and the services provided.

We feel very secure and confident that our safety is being monitored by your company 24/7. Great feeling and much appreciated!! Your staff is professional, personable and shows that they truly care. Any questions were answered quickly & efficiently. Thank you.

Weve had ADT for so many years. We got six sensors for windows and doors. However, two cameras were supposed to come free with the package that we bought but we never got those. Everything has been good with the exception of not receiving our cameras. During the installation, one man came and he did a really good job. He knew his job well, went from one point to the other and was in and out in a short period of time. We've only had a couple of alarms go off. Once was because the door jarred loose after we left and the other was when we have a window open in the laundry room and the wind from outside made the sensor go off. We leave our dogs outside and we've never had a problem with that because ADT explained to us at first that we couldn't have bigger animals inside. We've been completely satisfied with ADT and have recommended them to several friends.

I could not be more pleased by the customer service support I received for resetting my alarm code. ADT is absolute perfection in all areas. I would recommend ADT to everyone. Even when I removed the batteries in the smoke detector, I received a call to ensure that everything was alright.

When I purchased my cell phone my home was in a dead zone with ATT - so they provided a micro cell to solve problem. After ADT added a radio receptor I began to receive Messages from ADT that I had a battery problem. After sending out a service rep I was told the current ADT radio could not work with micro cell - had to disconnect - Hence can't use cell phone in house. Looking for a new security service provider.

Thank you ADT for such a quick response to my needs. I was cooking on grill and fire started. ADT fire/smoke alarm notified ADT immediately and fire department was here within minutes. Fire had not traveled far but so happy I have them to monitor my residence.

I really am glad that I chose ADT for my security. I use it almost every time I leave my home. It is so easy to work and I do feel good about having it. The fellows that installed my security system were very cordial and explained everything to me and my daughter and John did test me to see if I understood everything he explained and that was a good test to do and I passed. Thank you again for doing a great job!!! It makes me feel more secure.

ADT used to be Brinks when they first started two years ago. I have their fire and police features included in my service package with them and I'm pleased with it. They really seem to be on top of things when the alarm goes off, calling and following up. They’ve been consistent and reliable and I've appreciated that. I'd recommend them.

This issue was fairly resolved by the company.