ADT Reviews

Requested resend. Okay. Will be there about 2 pm. At 2:45 pm (no tech), I call and am advised that "tech returned at 2, tried to call both house and mobile, left messages". Also "3 dogs at gate". Now the lies. I was outside in full view of the property entrance from 1:45 until 2:45. And the dogs were in the house!

Advised that it would be 'at least a week' because 'they were very busy'. Oh, they were happy to offer me a couple of months free service. Now added insurance against theft beyond the deductible would have been more appropriate.

I have now changed alarm companies (I waited until a temp system was in place before posting this). I paid about $1000 to Brinks and thought it was a great investment. Now a similar (but updated) system will cost me about $1200. However, the alarm company has a good reputation and has been in business many years. Not as many as Brinks Home Security had been. But we shall see. Stay away from ADT. I am also checking with my tenants to advise them of same (I pay for the installs, they pay the fees). That will be 3 less ADT customers. Good riddance.

On December 12, 15, I lost broadband connection. Again on January 12, 2012, I lost broadband connection; the service technician stated that ADT's IP signal in California was down. I live in Florida. All of the above dates do not reflect what I have experienced in 2010 nor does it account for the times and hours I personally spent trying to reset ADT's iHub to no avail. ADT Pulse has consistently failed to provide me as a customer with a reliable security system that works as it should, maintains a connection to broadband and its devices and it does not live up to its advertisement hype.

I upgraded to this system because I do not have front windows to my home and my peephole does not allow me to see who is at my front door. My neighborhood has been plagued with burglaries and home invasions (16) through back patio glass doors and as such not having my security system working consistently creates an unsafe and stressful situation. As a consequence, one night around 2 am, when the system was down, my motion light (not part of ADT) went on my back patio, one of my very small dogs started to growl and pace the floor of my upstairs bedroom. I had no access to the camera which was pointed to the patio door, no emergency button to push on the touch screen, so I had to grab my 2 dogs and run into the bathroom and lock myself in.

As I waited for the worse to happen, the stress of the situation caused my blood pressure to rise up into my ophthalmic nerve causing a green spot to appear in the center of my field of vision. This occurred after July's event. To date I have not recovered from the damage to my eye due to that stressful situation, and now I have to take blood pressure medication. I continue to suffer from stress every time I have to go though this failed equipment and wait days and sleepless nights for it to be fixed just to fail again. As an elderly woman living alone with disabilities, the last thing I need is a feeling of being a target because the security system I bought for my safety just doesn’t work.

The total delinquency was less than $200. We paid the back bill and were paying every month. ADT said that they will not be out to fix the sensor. The company that installed it is out of business! I was paying extra for the maintenance program. How can I get this repair done? They refused to do it. I have a back bedroom that is not being monitored. I live in the sticks. I need to have the back monitored. We were happy until they refused to do the repair work.

Why would I accept a downgraded system for a cheaper system? Since then, I have sent emails and got no responses. I have been asking for someone to come back and take this unit out. I haven't heard anything from the home office.

My Sales Representative is making promises to come out but it is 1/12/12 and there is still no resolutions. I am very disappointed and dissatisfied with this service. I need someone to get me some resolutions.

This system, as of 1/10, has been beeping for low battery. That again is very disturbing. I need a better unit, or remove their unit and void the contract.

Thanks for any assistance to change this image.

I purchased my house about 3 years ago and it came with a full security system installed and was being monitored by a local services. As I moved in, I have discontinued their services and have ADT to monitor safety of my family. We had a service manager visited us and gave us all the options and also told us that we don't need any addition equipment to be installed (deal at that time included one single panel and some wiring- since we had existing system). I was told that since this was given to me free, I can utilize this if something happens to my panel in future. After 3 years, my panel is not working and I am asking for someone to come and install the panel that was owed to me.

I started my conversation on the 26th of Dec 2011 and called numerous times too many departments at ADT including customer service, local agents and so far only thing I have gotten is a runaround. Seems like no one wants to take accountability for anything. Is this really how the customers are to be treated? Worst is who we trust to monitor the security of our most valuable assets (our families and our livers) are demonstrating lack of trust and accountability. Very shameful.

I hope this letter will awake the company and its management to change the behavior of the employees or time is not far, when the largest security will lose all its customers.

The second time, the alarm malfunctioned the day before people were to start preparing for an estate auction at the house. The company couldn't get a technician out for four or five days, and there was no way we could ask the auction people to work at the house with the alarm blaring. Once again, we had to disarm it ourselves. At that point, because we cannot keep solving the alarm problem from 450 miles away, and because it is close to impossible to get a technician to the house in a timely manner, we left the system disconnected and I decided to try to get the remainder of my money back. After all, on behalf of the farm corporation, I had paid $3,546.23 for three years of service and was forced to drop the service after 10 months because it simply wasn't working for us.

In an attempt to get some money back, I have called both ADT and Protect Your Home. Again and again, each company tells me that I have to call the billing department of the other company. No one takes any responsibility. No one gets back to me. This isn't just bad customer relations; it's no customer relations at all. Ideally, I want part of my $3,546.23 back. However, I would be happy to start with some kind of contact from the company. I do not believe ADT is set up to handle security in remote places.

And I've certainly been warning other farmers about them. The company has seemed very short staffed from the start (I had to drive 40 miles in December 2010 to meet with the company rep who took my money, and ADT's technicians have an enormous area to cover). I think the logical next step, maybe the only one open to me, is to take this up with the Better Business Bureau.

The installer knew I had cats, obviously from them running around in the house. The salesman said that the "pet alley" would allow for any animal and wouldn't set the alarm off. It was explained to me that the motion detectors went by body mass and weight. So unless the cats were over 3 feet tall and weighed more than 40 pounds, there was nothing to worry about. Wrong! Just to make a long story short, the incompetent installer put a pet alley motion detector in the front of the house, which proves he knew I had pets, and a regular motion in the back of the house. The cats (2) set the alarm off about 15 times the first weekend, basically every time I went out of the house.

ADT bought out Broadview and since my system is a "legacy" system, meaning a Broadview system, I'm stuck in the middle. ADT won't replace the system with their pet-friendly equipment and won't let me pay to change out the old system for the newer one either. ADT told me that I will have to stop all monitoring for 3 months and then come back as a new customer. But I will have to pay off the entire 3-year contract first.

Friends, beware. I now have a system that even though it has two motion detectors, they can't be used or the cats will set them off. I am down to just 2 alarms, one on each door of my house. I'm paying $42 per month for that? Can you say add them to bankruptcy?

I am not sure what the sales reps do but to me, they are just looking to deceive people to make their sales quota. I have all of my paperwork and of course, I see that this is a 3-year contract though I was told it would be for 1 year with the chance of having to pay a higher monitoring amount. I told the rep, "don't touch my account for anything other than the monthly monitoring fee" and that I will check my records and see if the installation charge was taken out. I have to pull records for the last year.

I will never consider ADT as a source of a system. If I should choose to purchase on in the future. I will also pass on my experience with this ADT salesperson to my friends and associates. I don't appreciate this kind of treatment.

We phoned and left messages, but he only replied once we threatened to cancel the contract, to which he told us that there is nothing he could do to install urgently as promised. We tried contacting the ADT head office, but the phones always just kept ringing. When we were able to speak to someone, they would put us on hold for as long as 20 minutes at a time. I used up R600 just to make phone calls to ADT, to find out what's happening with our application, so we decided to cancel the application due to lack of service from ADT.

I spoke to the consultants, and again they gave me the wrong information about how to cancel. Finally I got hold of Hendrik again, and he told me to email a cancellation letter to him as well as to the head office, which I did immediately. Then the long wait started we heard nothing from ADT (again). to say when they will pay back my money. After about 60 phone calls, and about 20 emails (which I have proof of), I got through to a supervisor (Peter **), he told me they never received the cancellation letter, which at that time I have emailed to 5 different email addresses at ADT, so I emailed him the proof, and he said he will give it to a Vusi **, who was supposed to contact me the day after I spoke to Peter.

Guess what, he did not phone back the day after, so I phoned and sent emails again. Finally, after about 4 days, Vusi phoned me back, and said that they do not have any proof that I paid, so I sent him the proof. Now, after all this time waiting for ADT to pay back my money, they say it will take another 7 to 14 working days before they can maybe pay me back. this is unacceptable. I want my money back.

She also informed me that I would mostly likely be billed in September for my next payment since I am having the product installed in my home 2 days before the month is over. On 08/02/2011, I noticed that my account was charged $52.74 from ADT and I contacted her immediately and told her that I was billed today and that it also charged me a NSF of $28.00 because I didn't expect any bill coming out right now so the account was empty. She told me that was basically not her problem, she set up the service but do not deal with billing. She then hung up with an attitude. I then called the customer service line and spoke with Ebony **. She stated the reason the amount came out because it was prorated and charged me a full month, so from 07/29-08/01 it was $6.20 and from 08/02/09/01 it was $46.54 which totaled up to be $52.74 and I told her to stop payment from coming out of my account until the system is fixed and my money is replaced.

I also called a guy that was in the troubleshooting department and he sent a signal out to the system and it didn't work. He then told me to close the door, hit the password and away, then in a couple of seconds, then close the door like I'm exciting, then wait awhile and walk in front of the motion detector, I did so and the alarm never sounded. All this went on while I was on the phone with him. We performed this task several times and he said that he was going to get somebody out there as soon as possible but it was scheduled two weeks away, again nobody showed. I then call her office and was transferred to her supervisor who did not answer, so I left a voicemail. She didn't respond, so I left another voicemail and yet again no response. So I called the office again and asked for her supervisor and was given a number to a guy who name at this time I can not remember, but I do have it written down at home, he didn't answer either so I left a very detailed and displeased voicemail.

A couple of days later, Tanika's supervisor called me back and she stated that she apologize for the inconvenience that she was on vacation and was not aware of what was going on. I explained the entire situation to her along with the fact that I had been speaking to other customers of ADT and their entire home is wired including windows and they pay less than myself. I also told her that I was charged a NSF for a bill that I had no knowledge of until September. She asked me was there a billing date on my contract or my installation paperwork, and informed her it was not. So she said that she would reverse the NSF and get a technician out to service the system because it could be something as simple as dust inside the motion, and she would send a guy out that service my area that is a veteran in the alarm business, could evaluate my home and get me covered fully for a cheaper price.

This set up was to occur on 08/13/2011 and I stayed home all day and no one called nor showed up. I phoned the supervisor again on that following Monday, 08/15/2011, and she never called back nor answered. I then called the customer service line and spoke with several people in billing that stated that they could not help me only to pay my bill and if a tech come out and find fault in the system, they will credit me in 30 days. By this time, I am extremely upset. I have made several attempts to reach out and get this resolved and I did not feel like I should have been the one chasing these guys around to get a product of theirs working properly, get my money back and better service for my dollar. I then stopped calling for awhile to at least see if somebody would contact me.

Sometime in August on a Saturday, I had left the home for the day when a service technician called my cell and said he is 5 minutes out from the home. I told him I was not there because I was unaware of him coming. He stated he would document it and for me to try and reschedule. Well now, I was feeling a little confident in the company so I called again to set up an appointment and the customer service rep basically said she would schedule somebody to come out and they did not again, and this was the first week of September. I completely gave up. I said if these people want payment, they will call me and get this resolve themselves. Well, they tried. They sent me a bill for $53.04 due on 09/02/2011, then I get another bill for $192.66 due on 10/11/2011 for October and November and another bill for$ 241.39 for 46.54 due 12/02/2011 for December and January. Yet my system is still broken.

I was fed up with their antics, so I called and spoke with my mother and she phoned them on 12/5/2011 on my behalf and she spoke with Gail in the corporate office through their phone number 1-866-561-0952x24731. She explained all what took place and Ms. Gail told my mother for me to call and speak with her. I call her on 12/5/2011 at 12:11 pm and she didn't answer so I left a voicemail, yet she never responded. I called back on 12/8/2011 at 2:25 pm and left another voicemail and yet there was no response. I called again on 12/9/2011 at 10:02 am and left a voicemail, yet there was no response. Today, I have made my final call on today 12/14/2011 at 1:25 pm and it is now 3:02 pm and I have yet to hear a response back from her.

This has been the worst experience of my life. I have never dealt with a company so great that treat you like this and expect you to pay them. Yet they scream about contract but they are not holding their end of the contract together. I know my service will be cut off on 12/30/2011 and as you can see, I have reached out several times from August to now and I have been left in the dark. I will continue to write anyone that will listen and solve this issue. I don't want this issue on my credit when I did nothing to put it there and I don't want to be with a company that will not service my needs especially when I'm paying for it. Please help.

Of course, then we need the better version of the keypad and when everything was added up, the cost was closer to 1000 dollars. When the salesman told us there would be a three year contract involved, we said okay but told him that we were renting and did not plan on staying there for 3 years. He assured us that this was not a problem and that our equipment would be moved at little or no charge to us, but we would have to fulfill our 3-year contract.

When the installer showed up, he said we were going to get 4 door sensors and 1 motion detector for the whole house! That was not what we had discussed with the sales rep. The guy said he felt bad and offered us another motion sensor at half price (still 80 dollars) gee, thanks. Then they charged my bank account way more than they were supposed to before the agreed upon date. Finally, I had to tell them they were not allowed to charge my debit card anymore and to bill me monthly. They promised a $50 credit for my troubles that they never actually credited to my account. When I moved about a year later, I found out that not only would they not move my equipment for me but that they expected you to leave the equipment at the previous address and buy a new equipment at a discounted price.

The discount was a whopping $100 of $800 to $900 system or I would have to terminate my contract and pay the $900 termination cost. I finally convinced them to install at no charge because that is what I was told would happen, but they said I had to move and unhook the equipment myself. They would not do it. So finally, I am getting the equipment installed and telling them I want in writing that there is no installation charge. They gave me that but guess what? They charged me a $155 install charge anyway and when I called, they apologized blaming installer error in filing the paperwork. They assured me that the money would be put back in the bank, but that this process would take ten days or more. They also offered another $55 credit to my ADT account for my troubles. I argued that it did not make sense that I had to wait 2 weeks for my own money, but they said there was nothing they could do.

I finally ended up disputing the charges with my bank as ADT was taking so long to get me my money back and my bank credited the money back right away. ADT sent the dispute back to my bank and told them that I was supposed to have paid and it was a valid charge, so my bank took the money back out of my account and overdrew my bank account by $121. I called ADT and they said that they went ahead and credited the money to my ADT account and applied it to my next bill by mistake.

They said they would credit my bank account but the process would again take 10+ days. I asked them why I should have to wait that long when they screwed up? I also asked them why someone would tell my bank misinformation and basically tell my bank I'm lying about the charges if they knew I was in the right? To both questions, they only said "I'm sorry, I don't have an answer for that".

Now it's Christmas and I need the money that never should have left my account in the first place. So I called my bank to see what I could do. They said they could not reverse the charges again unless ADT faxed them something, saying the charges should not have occurred and so I got the fax number and called ADT. ADT told me that they would not fax anything to my bank so that I could get my money back faster as they do not do "correspondence with financial institutions". I told them "but you guys screwed up, now my account is overdrawn and I'm giving you a chance to help me out and make it right". He again refused and said there was nothing he could do. I asked to speak to a supervisor but he would not transfer me.

This is the worst company I have ever dealt with and I have and will tell anyone thinking of getting service with this company to go elsewhere. They do not do good business. I would like to add that I had to make one of these phone calls on my lunch break and a co-worker overheard and asked me about it. She said she had the same problem and they took money out of bank twice without authorization. Horrible company!

ADT are the biggest crooks in the industry. It ain't right. I wanted to get a four-month extension and they told me that my contract was until 2016 and if I did not pay, they would sue me for 90% of the contract and add on extra charges. So now, I am stuck with a company that is total dishonest. I wonder how they sleep at night. It is hard enough to be a small company in a struggling economy to have to deal with a company that only cared about the money.

Do not use this company for any reason; they are very dishonest.

ADT currently is withdrawing the payments from my mom's account but as of today, I will contact the bank to have this block. I know there should be some sort of exceptions when situations like this arises; however ADT's response proved to me that they are a business that doesn't care about customers; it's all about the money. I currently have business and home service with them but after this episode, I think I'm taking my business elsewhere.

I have been rescheduled for December 6, 2011. I just want to ask if this is some type of joke, playing with clients' time. Is this company professionally managed? Every time I had to call to find out the status of the technician, there is no one senior to take responsibility for the technician not coming or finding out the reason for this, and making sure that this does not happen again.

I had been paying for their services for last 3 years, and this is the first time I asked for some service, and this is the type of service I got? I can never recommend ADT to anyone. Can someone solve this problem and see who is accountable for it? My system keeps beeping after certain intervals. It is difficult to sleep.

I never signed the contract with ADT but they are apparently trying to hold me to this contract saying that by installing the alarm system, I am somehow bound to them. But the system has not worked for the past two months! I refuse to pay the monthly fee and I will not sign the contract they sent me through the mail!

Wanda said she would have someone out on Friday to at least put another camera up so I can have a better view of my back yard. Of course that did not happen. People pay for this service but I feel I am not treated or respected as a customer. I have been put on hold because either someone is on vacation (Gary). Daniel did show up with a camera—the wrong camera. He did not come back and of course there were issues with rain and latters and manpower again.

So I am now on hold until Monday when Gary is off vacation. Now a company like ADT and advertisement does not say you lack manpower to get service to customers. Wanda told me Daniel told her why he should go back and just replace the cameras on Monday instead of making two trips. Keep in mind camera 1 is out and camera 4 has water on the lens. This was verified by the two installers from the installation department the Lanham office. They where better than Wanda’s group. So what does the customer do? I am paying for a service and still have problems. I do feel Wanda wants to be everyone’s friend instead of being the boss.

There are no consequences for ADT but the customer is the victim. You can forward this to ADT’s corporate office if you like to. I do not know who to send this to at ADT.

They took the $99 installation fee out of my account at least 3 days before the installation date, which the sales woman insisted was not binding. They say it will take 10-14 business days to refund the money. Amazing that it took them less than one day to bill the money, but takes them 14 to return it. No matter what, this is deceptive business. If they do not refund the money, it’s criminal.

Before signing, however, I asked how the service agreement worked if I were to move. He assured it was a seamless process, which involved taking my equipment, re-installing it at the new residence, and just continuing the remainder of the three-year contract I would have to commit to. Knowing I would return to Arizona in the near future, I specifically asked if the easy relocation process he described also applied if I were to move to here. He stated it would not be a problem at all and even assured me that they allowed up to two years to resume service after relocating.

So, I signed and started ADT service. Unfortunately, because my copy of the contract is currently still packed in a box somewhere, I don't know for sure if I was negligent for not properly reading the fine print that day. If so, it was because at the time I was fraught by several life events, including caring for a dying father and fears for my safety as a single woman. As a sidebar, I recall sharing some of my personal concerns with the nice young couple because we had struck up a rapport, and they both seemed so caring. This then resulted in him asking me if I knew that God loved me, and did I want to pray and be saved right then and there in my living room. However, I do not ever recall seeing anything about Safe Streets USA on the contract and assumed he was providing accurate information.

For almost a year, I was actually happy with the ADT service. But my dad passed away over the summer, the lease on the Florida rental home was over in August, and I found myself again unemployed in a horrible job market. I called the number shown on my monthly ADT invoice (which also never reflected Safe Streets USA) and informed the rep that I would soon be moving from the current residence and relocating out of state. I let them know that I loved the service but would need to stay in temporary housing for a short while until I could find and move into my own place. I courteously provided all physical contact information and stated I would call the new local ADT office after resettling as the sales rep who sold me the system said I would need to do. I then asked the phone rep about removing the equipment. Contrary to the information given prior, the phone rep indicated that the equipment could not be removed, but another system would be installed at the new residence.

I continued to assume everything with ADT would just be the similar to starting and stopping utilities. Then, the fun started! The day after moving out, I began to receive harassing phone calls from a company called Safe Streets USA. They said that because I had terminated their service, I was now in breach of contract and liable for $911.00. It all seemed very confusing—I had never heard of them before, but provided the same information as earlier about my relocation and the reasons for doing so. They said I was in breach of contract because they did not have jurisdiction in Arizona. I said, so were not allowed to move to other states—even for employment?

I explained to the person calling me that I was in my car and about to venture on a 2500-mile drive across the U.S. but that I would certainly call them after arriving at the new destination to resolve the matter. While traveling, I continued to receive more phone calls, and within a day of arriving at the temporary residence in Arizona, two notices of certified mail from Safe Streets USA had already arrived. The letters nastily stated that if I did not pay them $911.00, I would be reported to a collection agency.

I finally found a place to live and got moved in while continuing to receive calls and certified mail from Safe Streets USA. Meanwhile, my calls to corporate ADT have resulted in continued frustration with conflicting information from the various phone reps I've spoken with and repeated the same story to over and over. Some of the corporate ADT reps stated that Safe Streets has no right to those types of tactics while others have said it's basically my problem that I moved to another state where a company I've never heard of before does not have jurisdiction.

Then, a rep from Safe Streets said they would stop harassing me if I just let them coordinate a new agreement with corporate ADT here in Arizona so that they could get their money. I agreed, both to get them off my back, and because I really do hope to be safer with a security system. But now I would not only have to pay for a new installation, but sign another new three-year contract with ADT.

I've had enough. The installation did not take place today and I basically told them to ** off. I will pay Safe Streets $911.00 only for the sake of preserving my credit. This experience has also taught me to never sign another contract with any company for any service. Never again.

1) The technician who installed the system did so improperly. When we had a burglary attempt a month or so after it was installed, the system completely malfunctioned. The alarm didn't go off (except for sporadic, short beeps), and it did not call the police. When ADT came to inspect it afterwards, the admitted it was never hooked up properly.

2) When I moved out of the house in July 2011, I called to discontinue the system. Because I was unable to recount some random password I had given for the account (even though I offered any other information they would need), they were unable to process the cancellation.

3) I called back a week or two later to try and finalize things, and they put through the cancellation notice.

4) I was billed a month or two later, and when I called to check in, they notified me that there was no record of the account ever being cancelled. And that I now owed them $600+ for remaining months in the contract.

5) Over the next FIVE months, I had a series of at least 12-15 calls with ADT, trying to resolve the issue. This time had to be taken out of my work hours, so that I could call during their work hours. And it easily ate up at least 8-10 hours of work time between being put on hold, transferred, etc.

6) After finally being transferred to someone in the "corporate" office, she promised to email me this supposed contract I had signed. And said they might be able to negotiate down to a $200 fee (although they had charged my account an extra $100 since I had moved out of the house). She said to call her back after I received the email.

7) I never received the email. And called and left two voicemails that were never returned. So I decided to wait for them to contact me.

8) Nearly two months later, I was contacted by ADT again asking for the $600 balance. I spoke with a customer service representative and told him about my previous conversation with the woman from corporate, and he insisted no conversation could have taken place since there was no "record" of it in their files. And that they certainly would not have negotiated down to $200. Basically, accused me of lying. I asked him if he could at least email me a copy of the contract, and because I again could not supply this mysterious password, he was unable to do so.

9) Finally, I posted on ADT's Facebook wall yet again (this seems to be the only way to get someone with authority to actually contact you). And guess who called me today? The same woman from corporate who the man insisted I had not talked to.

10) When I mentioned this to her, she said that conversations with corporate are not listed in their files. (?? )

11) When I asked her about the un-returned voicemails and emails, she insisted they had been sent and that she always answers her voicemail. (?? )

12) She offered to "generously" cut down the fee to $200 (plus the $100 they had already charged since I moved out of the house). But also basically said there was no way that my second conversation back in July (when they said they were cancelling the system, but actually didn't) took place, because it was not recorded "on record". Thus, they said that my system was not effectively cancelled until more than two months after I had moved out of the house. SO not true.

13) She would not budge with the $200. So I had to give in and pay it, since I did not want them calling collections (as I am in the process of purchasing the next house).

Absolutely ridiculous. Disrespectful. And dishonest. I will NEVER be using this company again.

When we received invoice # ** from ADT, we contacted ADT to cancel the service on 7/15/11. But we continued to receive phone calls and bills from ADT regarding payment due. We again contacted ADT to cancel the service on 8/3/2011 and again on 10/17/2011. It wasn't until the 10/17 phone call to ADT that we were instructed to put our request in writing and to fax it to xxx-xxx-xxxx. On 10/24/2011, we received a letter from ADT asking yet again to put our request to cancel in writing. It was mailed and faxed on 10/24.

Since 10/24, we have received numerous automated phone call from ADT regarding payment. Every time we received a phone call, we re-faxed our request. Now we are being told, that not only has ADT refused to cancel our contract, even though we have more than met your five-year requirement (we have been with you for 9 years), but ADT is continuing to charge us for services we have been asking ADT to cancel since before August 3rd, 2011.

The fact is, I moved out of the house in Augusta and the service should have been disconnected in September. The associated phone number has been cancelled yet I'm billed for 3 more months. The representative claims that she can ‘waive’ for me the 30-day notice and not charge me an additional month and make it effective tomorrow. Oh, how kind of you! I guess who will not provide security for my new home? ADT! I will also tell everyone that I know not to use them. Their gorilla practices needs to be stopped. Stay away for ADT!

Then, I sold the house in 2 years and called ADT to cancel the services and found out that I still need to pay 70% of the remaining 3 years contract! I have been working diligently with sales guy asking to assist me with this situation, but the only answer I got is "you signed the contract, pay cancellation fee".

ADT service is nothing special, not better than any other cheaper alternative. Do not get into this trap!

On Thursday evening, 10/13, I went to reset the time on the keyboard and got an `Enprom Error' on the the screen. ADT was calling my house, and couldn't get to the phone fast enough. I called them back, and the line kept getting cut off. So I called the next day from work. I had a service man come out within 2 days, and was told that since the power went out, it burnt out the board in the control panel box, and will need to be replaced for $500.00. I told the guy I didn't have the money at the time to fix it, and paid the $25.00 service call fee, and off he went. I had an electrician come over, and told me this is a used system.

How do I know that the service guy didn't do something to the board? He called GE, the maker of the keyboard, and they never heard of that type of error on the screen. Well, someone knows, cause it was designed by humans and it shows up on the screen. I guess I will try to have auto drafting stopped, if they will authorize it, as I was told by the CS Dept. I have to call a different number, and then have a 3 way call to stop auto drafting. Send me to collections. I will be there with everyone else.

Don't use ADT. I should have these first, or talked to a friend, who I found out, worked for ADT sometime ago. She said don't use them. They are a rip off! I am going to take to small claims and see what can be done. They don't deserve the 1 star rating, they should get a big fat zero.

The 3 rude police officers were back and on the phone again was ADT saying the sensors were tripped again! I said, "The alarm and the motion sensors aren't even on! By this point, the officers looked at my alarm panel and said the obvious. It must be broken. So, I scheduled a service appointment with ADT to have the problem fixed. The guy showed up, looked at the panel and said it was fine. I said that just to be on the safe side, I want it replaced and I was allowed this with no charge under my service protection plan. He agreed but wanted to come back at another time with a better and more upgraded model. I said that it was fine and scheduled work for two weeks later.

The guy leaves and I go about my business. An hour goes by, I look out my front windows and there he is, still in my driveway parked in front of my house. So, I went outside to make sure he was okay. He was just sitting there not doing anything, not writing, not holding a cellphone, nothing! He made up some story about how he was writing up the work order and he would be gone in a minute. So, I went back inside and started a load of wash. The load finally got done about an hour later and I went to put the new sheets I just washed on one of the beds. Out of the corner of my eye, I saw a van. I pulled back the curtains. It was the ADT guy, still sitting there!

This time, I went down stairs to specifically ask him to leave and conduct his work order elsewhere. As he saw me coming out of my house, he started the van and left very quickly. Two weeks later, he comes back with the new alarm panel. I was so happy and my fiance was there to ask the guy some questions about some temp sensors we wanted to get. The guy fixed the panel but then started asking me odd questions. He asked if I ran the house as a B&B, I said yes. He asked if I stayed here with the guests, I said most of the time. Then, he asked me who else lived around here and what are the other businesses on this private street. By then, this was sounding weird. I told him that I had to go take care of things for my mom and he left, or so I thought. I went about my business and an hour later there he was again. This time I was ready to leave and help my mom. So, my fiance and I left and the ADT guy was still there. My dad stopped by the B&B an hour later while I was at my mom's and then when he got back he said the ADT guy was still there.

The next morning early around 8:00 am, I got a frantic call from my neighbor! Her car had been broken into and her purse and other personal effects were missing. She went on to tell me that the ADT guy was in my driveway after I left for 4 hours! She said that all he did was stare at her and her house, and at my house. She said that she left to get her daughter from school which was about 20 miles away, and when she came back ,he was still there. Later that night, her car was broken into and she swore up and down that it had to have had something to do the the ADT guy. So I called ADT, and they transferred my call to the local office. The manager was very nice, he said that the guy should have stayed no longer that 20 mintues in my driveway. He gave me the guys name and other information I needed to give to my neighbor, so she could give it to the investigating officer who, by the way, was also interested in why the guy was sitting outside my house for so long.

I saw my neighbor again later on that day, and she was very upset. She said that she received a call from the manager I talked to and he yelled at her. He said that because of her and I the local office got reported to corporate and he also lied and said that ADT doesn't use vans at all, so it couldn't have been ADT. First of all, I know how to read! The van had ADT on both sides of it in blue! I have never heard something so ridiculous in my life. You see ADT vans just about everyday driving around on the street! My neighbor explained to him that we live on a private street with 3 B&B's and a lawyers office on it. No one had guests at the time and the lawyer is 80 yrs old. I was staying at my mom's at the time because she's sick and my other neighbor and his wife were at their other house 15 miles away. There is no one else who was so suspicious or creepy as that ADT guy that could have done it. Coincidence, maybe, but I'm not too sure. Just be careful with these guys if you do sign up with them. They don't care about their customers. I can't wait until my contract expires.

As a result, the outstanding bill is causing a financial burden and will not be a priority due to our families financial status. Eating and maintaining a roof over our heads is the major concern. Everything else is secondary or falls in the get to it if we can status. This causes customers to be extremely disgusted with servicers that prey on the hope that customers fall into their traps, only to leave them stuck and never realizing the power of word of mouth which I intend to spread nationwide and in to businesses, saving them from this tragic end.

After many other issues such as an intermittent sound, the fire alarm was not connected to my burglar alarm etc. I decided to terminate my contract and find another alarm company. In my opinion, I have done all I could to stay with ADT, and they've done all they could to send me away. When I called to cancel, I was told that I have a contract for 3 years and I will have to pay a hefty fee. So far, nobody wants to listen to me, since somehow now my contract is with Defensive Security, a subsidiary, even after I send a letter to the President. If I would have know I would have choose another company rather than ADT. Please, before signing with them read the many reviews available online. In this challenging economy, I would rather want to support a small and honest company rather than ADT.

Another eighteen months or so later, I have a baby and have to move again. My contract was supposed to be up in six months so I continued paying as it was cheaper than the termination fee. But then I ran into some financial trouble and called to cancel and was informed that instead of months, I have another year. I was then told that if I could transfer service again, it would be forgiven and I'd have a new contract. I asked if they could work with me and we kept going round and round about it.

Two months later, they are saying that I will go to collections if I don't pay the $426 balance on my contract for early termination. So, the great service and experience I had was all a sham! He lied to make his quota and would have gotten away with it if I hadn't had to move. These people are so rude and unprofessional about the contracts.

I am being sent to collections and my credit will take a hit. ADT calls at least three times a day for their money and is not willing to work out a better payment plan than half now and half in 30 days. I will never again use ADT security and I apologize to anyone who has used them due to my recommendation.

4 years later, we got rid of our land line and replaced it with a VoIP line to save money and cancel our monitoring. A couple of weeks later, our alarm started chiming at 6:21am and flashing CH TROUBLE. I found out that the alarm will do this every morning at 6:21 am unless I "power down" the system (meaning it doesn't work at all anymore) or I reinstate monitoring which has gone up to $35/month.

As a consumer, I am livid and frustrated that I was tricked by this company since the alarm that I paid for will no longer work. This information was not shared with me when we signed up and had I known this, I never would have had Brinks install this alarm. We always figured that we would cancel monitoring after the three years, so why would we have signed up knowing that the alarm would no longer function after the three years.

Moving into a new house, we thought that by doing a contract with monthly payments, it would help us spread out some of our new found costs as homeowners, rather than paying for the system up front. We were duped by Brinks/ADT and it is time that they pay for their actions for not being honest with consumers. We need officials who will take action against companies that defraud the public and take advantage of people. Their behavior is unacceptable. They are sneaky and conniving and are not up-front about the true terms.

I asked the service person why I didn't get calls when the alarm tripped off in the middle of the night. She said that I hit the right code in a 'timely manner' - that would be about two minutes or so. That was certainly enough time for an armed intruder to force my wife to enter the code. Their response when I mentioned that - 'stop being ridiculous.' So, it is ridiculous to be concerned that I have an unsecured door and that they don't follow the protocols they claim to follow as part of their contractual service obligation? Meleleuca Security didn't think so.

It been over a year and I have not received not one rebate. I've contacted STAR rebate (who only communicates via email), Elite, and ADT. All have informed me that I cannot cancel my contract based on not receiving any rebates for over a year. This is a total scam. I would love for someone who was able to cancel to contact me. I've filed complaints with the BBB.

Because it is so inconvenient for me to schedule an appointment when a battery died in one of my keypads, I asked ADT to put a hold on contacting me about the needed battery change. These calls were coming every day around noon and were made by a live CS rep. I was required to choose a future date for which to re-convene the daily calls. On the date I selected, I was awakened from a dead-sleep at minutes after midnight with an automated call that ADT was receiving a trouble signal. I assumed it was a glitch in the system that caused the auto-message to be delivered at precisely the beginning of the chosen date. The next night, however, same thing. On day two, I simply forgot to deal with it and night 3, it happened again. I promptly called the number provided by the recording, "for my convenience," and requested that the midnight calls be stopped immediately. The CS rep asked for my security code, which, in my startled, rudely-awakened-once-again state of mind I could not recall. Without the code, it seems, she couldn't help me. I didn't have the energy to deal with it the following day, so I got the same wake-up call last night. They have a Facebook page, so I commented on it about the situation and my comment appeared briefly before being removed.

Honestly, any company that makes a decision to inform customers of maintenance needs at midnight is just making stupid decisions. They have 12 reasonable hours during which to inform me of any problems with my system and discuss solutions. ADT has proven that I am so invaluable as a customer that they do not care if they inconvenience me with midnight phone calls for routine informative calls. Further, whoever is in charge is making very dumb decisions. Ultimately, I just don't want people who make stupid decisions and do not value their customers to be in charge of the security of my home.

The end result was that the house was destroyed, and every electronic device was taken. We live in south Florida where homeowner's insurance is difficult to obtain and very expensive. We are not covered. ADT is not honorable; we have since received a bill for the technician to come out and tell us the system was installed incorrectly. That's just nice. And they accept no responsibility.

Once we had it turned off, ADT turned off my whole alarm system. I have nothing! I had an alarm installed when we built our home but it wasn't monitored for the first 2 years we lived in our home. Now, I don't even have that.

Here is the situation: I had my system installed in April of 2009. The next month, I had a tenant move in and I called the service center for help adding a user to the system. While I had them on the line, I asked about the motion detector that did not seem to be working correctly. I was told that it was probably on a delay. I mentioned that I have walked around in front of it at various intervals after having set it and the technician still insisted that it was working properly and that there must be either a delay for the system or some sort of an interval time that it needed to be activated. I thought this was odd but figured ADT is a huge company and that they must know better than I do.

Since then, I never really thought about the motion detector again until someone was able to break into my kitchen window (in direct line of the motion detector) in April of this year. I called ADT to have someone come out to check the motion detector as well as reinstall part of the front door mechanism, which had been removed with my old front door and not replaced by the contractor working on that.

The technician strolled into my home on the day of the service appointment in May not by introducing himself at the door (as the sales rep stated was customary), but instead by opening my door himself and walking straight in. He fixed the front door situation within 5 minutes since I still had part of that attached to the wall. The repair of the motion detector, however, took longer with a series of battery changes, walking around, and calling people on his cell phone for at least an hour before he decided that he needed to order a part for it but not, of course, before needing to use my bathroom and spending 10 minutes on his cell phone in the truck.

The month of May ends, June comes in, and I get a bill for $388.01. Interesting, I think. I still haven't received a call about this part that needed to be ordered. I called the Billing Questions phone number listed on the bill and I was told that I would need to call the local office to find out when the service would be completed and to discuss my complaint about the professionalism of the technician. I called the number I was given (800-999-5950) and asked for the service manager as I was told. My call was transferred to a voice mail for a Tim/Tom, and I left a message stating that I would be unavailable between 10-6 but I would be able to pick up early in the mornings. The service manager called me back 2 days later and left me a message to call him. Okay, fine, I played the phone tag game and I called him back the next morning before leaving for work and I was again transferred to the voice mail where I attempted to leave a sufficiently detailed message so that he could also leave a message if necessary.

A few days later, I got a call in the middle of the day. I abandoned my patients and I walked out of work to take the call thinking that this would be the only chance I would get, given the way things had been going. Instead of the service manager calling me, it turned out to be a ticked off representative who was angry with me that I was not at home to give the technician directions to my house for the service appointment. What service appointment? This was the middle of the day on a weekday. There was absolutely no way that I would have been able to have a rep come to my house at that time and to be frank, now I was a bit ticked off myself that someone had been sent to my home without my authorization!

I tried leaving more messages for this service manager but I was never answered.

Then the collection calls started coming in. I received a call just about every single day asking for payment on the account. Every time that I was able to pick up the phone, I did and after the rep went through their script of asking me for payment, I asked them to read the notes on the file. They would do so and then say, "Oh, looks like you're waiting for the service to be completed before paying the bill." I would respond, "Yes, that is correct and can you please put in a message for a manager to call me back?" They would respond that they would do so, but that call never came either. A few times I will admit, I did get quite angry with the reps when it was the 4th or 5th time in a week that I had had the same conversation, but one of those same reps said to me that they didn't have any requests on file for a return call from a manager. So what was going on during all the previous calls? Were they just brushing me off to get me off the phone?

On August 6th, the service technician came back to my house supposedly to fix the motion detector. Three months should be sufficient time for a security company as large as ADT to get a part for a motion detector, I would think. He showed up again, helping himself to the door without waiting for me to invite him in. He said he was here to 'check out the motion detector'. I asked him if he had the part that he had claimed he needed to order and his response was that he didn't know anything about a part needing to be ordered. Really? Why was this technician sent out if he didn't have this "part" and why is it that ADT wouldn't have spare parts and/or replacement detectors? Basically, it was another colossal waste of my time and aggravation to have him in my home again. I asked him to have his supervisor give me a call back to talk about this as it was seriously getting obnoxious. Again, I never received a call from a service manager but I got plenty of collection calls.

One rep in particular stood out as she gave me a considerable attitude about paying the bill (I'm pretty sure this call was on August 14th). I, again, explained that I was waiting for the service to be completed and I am still waiting for a call back from a manager. She asked if I would like to speak with one then, and I said, "Yes, that would be fantastic." She then put me on hold for 20 minutes before hanging up on me. Great. More wasted time and still nothing accomplished.

Finally, the next Friday I got a wonderful rep whose name escaped me, but she attempted again to get a manager on the phone for me. This time, instead of leaving me on hold for 20 minutes and hanging up, the rep picked up the phone every few minutes to tell me she was still trying to get someone on the line. This was a dramatic improvement in what I've been dealing with and I told her so. She eventually told me that she couldn't get anyone but made a few calls and I was able to find out that they were 'still waiting for this part' for the motion detector but that she could book a service appointment and make sure that they have the part at that time. She was also able to stop the daily collection calls since the service still had not been completed. I thanked her and we agreed that once the motion detector was fixed, that the account would be put up for review in regards to my having to pay for a motion detector that has never worked.

Finally, another technician was sent out on September 11th. Coincidentally it was the same day as my Orkin scheduled service appointment. The Orkin guy showed up at 9:05 in a neat and ironed uniform, waited at the door for it to be opened for him, and was extremely professional throughout the service call. The ADT guy showed up later, sat in his truck for 20 minutes, opened the door, and walked in on his own. Let's just say that the bug guy's professionalism severely exceeded that of the ADT technician. The motion detector was replaced and now functions correctly. That only took 4 months, but thank you.

Now here's the problem. I have been trying to navigate your system to talk about the payment for the service of fixing this problem. The motion detector never worked. I called after it was installed and I was told that it was working. With the window break-in, clearly that was incorrect. After all this time, annoyance, disgruntled phone and service representatives, I have a huge problem with the fact that you now want to disconnect my service because I haven't paid the bill. It's not like I haven't tried to contact anyone and it's not that I haven't paid my monthly bill. I should not have to pay for a security system that has been faulty from the start. Had it worked at some point and then failed to work, then I would agree with paying for the service call, but that was not the case. Let's not even mention the fact that the technician spent an excessive amount (of my billed) time "testing" the detector. Testing included the activities I mentioned earlier (talking on the phone, wandering about, and using my bathroom).

Hopefully, we can come to a better conclusion than terminating my service and forcing me to use another provider while notifying all of my other new homeowning colleagues of the service I received.

A response would be greatly appreciated, thank you.

On July 13, 2011, my home was burglarized, and the security system never responded, nor was either of us contacted. After the police investigation and contacting ADT, they sent out on July 15, 2011 a new technician named Jason **. His number is **, and he found multiple failures in the system (report is attached). When we first negotiated with ADT, they said they are liable. A representative by the name of Corinthian ** stated that ADT insurance would take care of my losses.

After contacting them numerous times for over two months and being sent to several agents, finally Edna ** of the claims department made an offer of $500 to pay as a deductible. I didn’t have insurance due to the fact that we just moved in the home in July 11, 2011. I refused; their system’s failure makes them negligent and makes them responsible. My losses are estimated at almost $10,000, but in conclusion Mrs. ** stated that they will not reimburse me. I will have to file a claim on my own insurance, which I do not have.

I feel that the service I purchased would have functioned properly; the alarms system should have sounded, and the police and I should have been contacted. Therefore, if this procedure has been followed, it would have not given the burglars time to clear my whole house. Therefore, I feel that ADT is responsible for my losses, and they should reimburse me for my losses.

In May 2011, I decided to seek out a large, reputable alarm monitoring service company and mistakenly chose ADT without adequately researching other customers experiences. The saleswoman misled me into signing a three-year contract, the terms of which were buried in the fine print and not disclosed verbally. I only found out much later, when I tried to cancel my service. A week or so later, the installation crew showed up. They complained that they weren't really that good at programming these systems. Well, they were right. After the installation, the alarm system starts beeping in the middle of the night scaring us half to death. It turned out that it's trying to find a landline telephone signal, although we installed a cellular based system. I called ADT to get a service technician out there to rectify the problem. Sure, they could come out the following Thursday! So after we suffered through several sleepless nights, with the beeping starting around 11 pm, another team of service technicians came out. They also failed to fix the problem. On the third try, they managed to actually repair the system. However this was just the beginning. Now we started getting phone calls from ADT saying that there was a problem with our alarm system. Several service appointments failed to repair the system. I suspected that the cell signal was too weak for the communications unit in our closet, and it was said so several times to ADT. This proved to be correct even though no service team even correctly diagnosed the problem.

After months of taking time off work to get incompetent service technicians trying to repair our alarm system, I finally had enough. When ADT once again called to inform me that my alarm system was not working properly, I asked to cancel my contract. The lady I spoke with said no problem, to consider it done. About six weeks later I find out that ADT is still charging my credit card $48 in monthly service charges. I call customer service and they inform me that I have to pay out the full value of my three-year contract if I want to cancel my contract. This was the first I heard of the three-year term. I proceed to write a strongly worded email to the President John Koch and the PR director **.

On September 22, I got a reply from the Customer Relations Department's John **. I explained to Mr. ** that I want ADT to let me out of my contract. He proposed that at my next scheduled service call, ADT would get one and only one more chance to repair the system. If they would fail to do so, he would refund all installation and monthly service charges to date and cancel our contract. I agreed.

On September 29, I again took time off work to go meet the service technicians at my house. The appointment window is from 3 to 5 pm. Nobody showed up or called, in spite of me requesting that they call my cell phone before the appointment to confirm. No shows were quite common, so I was not very surprised at this.

On September 30, John ** claimed that the service technician showed up at 2:36 pm, but was denied entry by my wife saying we didn't need service. My wife was at work at the time as I was. Besides, 2:36 pm was outside the scheduled window, so I requested that Mr. ** honor the agreement made and refund me my money. He said he was going to look into it and call me back that afternoon. He never called. I called him several times and left messages as well as email him. He never contacted me.

On October 3, I again called John. He didn't answer the phone so I left a message. Then I wrote an email to him, Koch, and the PR director, stating that I will start reviewing ADT service and complain to the Better Business Bureau. Now John ** finally called back, only to change his story to say that the service technician was there not at 2:36 pm, but at 2:58 pm! I maintained that was outside of the window. He then went on to say that he was on site for five minutes, thus hitting the window. However, I never got a knock on the door or a phone call inside the window. John refused to refund me the money, a total of $458.

In the summer, I decided to switch to the pulse system--biggest mistake ever. When they did the install, they replaced the box and it was totally gone. Once again, a tech would come out and fix it but I would have the same issues the next day. At this point, I was frustrated and I decided to cancel with ADT. I did so over the phone and no one said that it would take 30 days to cancel.

I finally talked to a local rep and she credited me back a few months of monitoring since it was not working. I then was told that I needed to fax a letter to her stating all the issues and that I was cancelling with ADT. I did this on 9/1. I thought it was all taken care of. Now, I am so pissed that I decided to dispute the pulse install on my credit card for $500. I got the money back on my credit card and the company said that my case was closed.

On 9/27, I get a bill in the mail for the $500 and monitoring fees for October. I am beyond pissed now. I called and they told me that I was on a 3-year contract and it would be $1,900 to get out of the contract. I told them that I am not paying for something that does not work. I had no choice but to have them try to fix it once again.

I called last night and they did confirm that I have a major issue with my box. Then, I was informed that no work order can be generated when my account is passed due. I told the account account services I am not paying for something that does not work. Any help would be greatly appreciated.

The alarm kept going off, which was aggravating the neighbors who kept calling the police. I finally dismantled the speaker to avoid the constant noise that was disturbing my neighbors and called ADT with specific instruction not to call the police anymore.

Well, all went fine when I spoke to the representative on the phone. They apologized for the inconvenience and took my payment of $126.00. However, after making that payment, the rep said he needed to transfer me to another person to reactivate my service. Still I am okay, my patience is still in good standing. Then a new rep got on the phone and told me that they canceled my contract (which I only had 6 months left on) and now I need to also pay three more months service and sign a new three-year contract.

I was informed that regardless of the circumstances and their website problems, they have the right to cancel at any time. Then he told me that this is a kind measure they are offering to ensure that we remain a valued customer. So in all, I payed my bill of $126.00 just to be told that I had been canceled. Did I forgot to mention I was also informed that my bill had a tacked on cancellation fee of $300.00 plus, on top of the $126.00? I was told I have to pay that within three months. Then as a valued customer, they offered me a new contract that would cost me a total of $1560.00 plus first three months payments due up top, all caused by their website issues. All in all, I do not recommend ADT to anyone. They will scam you out of your money and treat you like you have no common sense and like you have no choice in the matter. I feel that my family has fallen victim to this company who advertises to "keep your family safe" and "values their customers".

Once ADT got hold of my address and phone number, they never stopped harassing me for 5 years; days, nights, weekends, and even holidays to sign up with ADT. That kind of horrific sales made me run as far away from ADT as possible.

I even had to file BBB complaints and also with consumer affairs; but it did not stop ADT. Since ADT knew I filed complaints against ADT, they became even more hostile and aggressive. My only reason to change phone numbers is because of ADT. However, ADT knocked at my doors instead. I had such difficulties getting rid of ADT. Unfortunately, I could not move until now.

What a nightmare I had with ADT! I would never recommend ADT to anyone.

Beginning in May, I began to have a false alarm go off on a regular basis. The worst time of all is in the middle of the night scaring me, waking me up and compromising my sleep. When I set the alarm, 95% of the time it won't let me set it without bypassing an area which defeats the security purpose. To try to get one night’s uninterrupted sleep, I decided to not set the alarm and I get 3 beeps and ADT calling 3 times a day.

The technicians have been sent out with no solutions. I continue with this headache and paying for security for a defective system and ADT says there is nothing more they can do.

This is a horrible system.

2) BUSINESS ACCOUNT - This facility was discovered robbed on 05 Jun 11 (along with several other business on the avenue). Neither the perimeter alarm nor the motion unit detected the robbers. We contacted ADT everyday for the following two weeks to come out and repair the unit. No one showed. I told them to cancel my account until the alarm was repaired. I understand from Chris (**) that there are no notes on the account regarding the robbery or repeated requests to service the account. This is outrageous, and it confirms the incompetence of ADT.

3) HOME ACCOUNT - On Tuesday, 20 Sept 11, my son set off our home alarm. None of our contact numbers were called. However, when I called to cancel the account this afternoon, I had to confirm both my number and my husband's contact cell number, and they were both on the account. Lastly, the police did stop by about three and a half hours later.

ADT is clearly too incompetent to maintain the security services for both our home and business. I have been a loyal client of ADT for over 14 years, even trusting them enough to do a recent installation in my home.

We tried to explain to John, the representative, to cancel our account. He continually just tried to beat around the bush. What does it take to cancel this account? After much confrontation, John said we had to answer some questions, we said OK. John then tried to talk to us about testing the equipment again. We told him we wanted this account cancelled again. And John quit trying to talk about the equipment and said he needed the password. We said, "Fine, why didn't you just ask for the password at first, instead of talking about testing the equipment?". We gave John the password and he said that is what he needed. We said why didn't he just ask for it? John said he would enter this into their system. He said they would send us a statement of a bill of $160! We said no, we cancelled in May of 2011 because we had no service to our home and the bill was fully paid in May 2011.

We do not owe any amount. They would not allow my wife to talk to them about the account they just continually called our home and harassed us. What does it take to cancel this account?

In 2011 we had to close that business because of lack of business. We informed ADT and received confirmation. Then 4 months later we received a threatening notice from a lawyer to pay more than $1200 within 5 days! We had not heard anything in 4 months and then suddenly this. Apparently, the "packing-slip" type of form the ADT representative had me sign had some very small lettering, stating I was signing into a new 5-year contract. This while their service rep told me on several occasions that everything stayed the same.

This is pure entrapment, especially since he wrote RELO in large letters on top of the packing-slip. I contacted the ADT Customer Relations Team Leader who had handled the case with the Better Business Bureau, who offered me to "settle" for $500. He wiggled and wiggled and was hiding about all kinds of formalities, but basically still demanding a year and a half worth of service for nothing. Not only extremely bad business, but also borderline criminal. Be aware of what you sign. They will give you the impression it's just a packing-slip for work done, but you will sign a contract with letters so small you can not even read them without special glasses.

I started with Broadview and now with the takeover it seems I am nothing but a bother to ADT. The customer service lacks any sort of professionalism and education. When I called to upgrade my system, the call goes through ADT and on three separate times, the ADT person acted confused and put out that I was originally from Broadview. They stated they will connect me to the right number but never offer to give it to me so I don't bother them any longer.

I wanted to upgrade my alarm system before my husband went out of town. I thought with great hope and obviously too high expectations that they would be able to get it in within the next two weeks. Shame on me, I am a current customer (not important) and add that I am a Broadview customer (really not important). They would not be able to get there until 4-5 weeks later.

Today, I found out that ADT ran an inquiry on my credit history without my authorization. Because I am doing refinance on my mortgage, it delayed my mortgage closing time. I just can't believe how ADT can inquire credit history without authorization.

One day we noticed the internal home functions were not working. When we contacted ADT, we were told we did not own the equipment; they could not help us, unless we signed up for service again. They then went on to tell us that a code was sent out by ADT over the phone line rendering our equipment useless. We paid more than $1200.00 (not including a one-year advance payment for monitoring) during the purchase and installation process, and we thought we were buying equipment, with no clear indication we weren't during the sales and installation pitch.

ADT in my opinion has sub-par monitoring service and deceptive sales practices. In addition, they mislead you as a customer by phone, and in the end hi-jack your alarm equipment via phone patch in an effort to strong arm you into a new service contract with them. If ADT wants to pick up their garbage, come and get it. Barring a resolution from ADT, I will never sign up or recommend ADT. I would rather warn people of their thuggery. Steer clear of ADT. There are more practical and cost effective home security solutions out there.

When I called for service, the soonest that they could get here, for only the $25.00 trip fee (warranty is only 90 days), was a week. But if I wanted emergency service, I could pay $304 for the first hour and $95 for each additional hour with "no upper limit". I made 2 calls to the service department. I was basically told: "That’s all we can offer. And if you do not authorize the emergency service charge, we will not send anyone out.” If you use ADT, make sure you test their hardware very frequently as it seems to be very "failure prone". And anticipate at least a week to get any problem corrected. Furthermore, do not believe that the "asap" telephone number for service means anything but alphabet letters.

Today he came back and would not leave again and came to the window again. My husband went to the door and recognized him as the guy who took our sign and he admitted it tonight. He disturbed our piece and is an arrogant degenerate. He is a thief. Then, he came back by and threw a hard liquor bottle in our yard. I cannot believe the level of inappropriate behavior of this ADT salesman. Also, he lied to our neighbor in an attempt to sell them an alarm system by telling them we had been robbed.

We will never buy any service or product from their company and will actively advise others the same. Do not buy ADT.

Sometimes, when they call me, I pick up and they offer me a free home security system and when I tell them that I don't own a home, they hang up on me. (Not very nice if you want someone to buy your product). I have also told them not to call me ever again and they say that they will take me off their list and it will take a few weeks for my number not to show up. That doesn't make any sense to me. If you take a number off of a list, then it shouldn't be on the list anymore; therefore, it wouldn't get called. I don't get that at all.

Also, I get calls from other home security system companies, trying to give me free in-home security systems. Why are these people trying this hard to put a home security system in my home? I do not want it and I never will, yet they keep calling. I am beginning to think that this is a way for people to spy on me in my home and they keep trying and saying that it's free so I would eventually buy into it. I won't have my privacy invaded by anyone. I am a human just like everyone else and no one has a right to do that, or even harass me by calling my phone everyday. I want it to stop. I have tried everything but they won't stop calling me.

I told them I just want to cancel my account and get out of the contract. On their website, which you can find at this url: http://www.safeco-security.com/safeco-about.asp, they clearly state: "ADT Money-Back Service Guarantee: Refunds the system installation prices and pays all monitoring fees if the homeowner isn't satisfied within six months of installation. Hassle-Free."

I am still in my six months and have tried to cancel twice. Both times, they told me I cannot cancel and that the website is incorrect. They say that you can only cancel if they cannot fix the problem! Otherwise, you can pay 75% of the remaining contract and get out that way.

I just want to warn everyone to stay clear of this company as they are dishonest, have very poor service, very unprofessional installation techs and will all-around screw you over. Oh by the way, when I got a new phone number, I called to update it and that is when I found out that my ADT system has been tied to my old address for the past four months and ADT corporate told me that the authorized dealer had messed everything up and I need to contact them. Upon contacting them, they said I need to contact ADT direct. I had to call ADT back, get a supervisor and get on a three-way call with Safeco so that ADT could tell them that they do own my contract and have to handle my issues.

In short, stay away from them. I'd be happy to share more details with anyone wondering or experiencing the same problems.

2 years later, I tried to cancel and was informed that there is a 3-year contract requirement. I told the customer service representative that I specifically asked the question about contracts and was told that there wasn't one. She told me that ADT is not responsible for what their sales people say or don't say.

Really, because it's your company and your company's reputation. Then, a few days later, my alarm started setting itself on its own and going off. Finally, the panic button went off and wouldn't shut off. I was in the process of unplugging the alarm and taking out the battery, when ADT phoned to see if everything was alright. I told them what was going on. I told them I called the previous day to report the problem and was instructed to power down the system for 2 minutes and that everything would be fixed. Of course it wasn't.

So after giving my pass code and telling the customer service representative that everything was fine, they proceeded to send the police to my house. Then they called me back over a dozen times.

I was furious over the harassment. ADT is anything but professional and are just a rip-off company. They don't take responsibility for their employees! I am frustrated with the company and the service.

The system now works but is so complicated we cannot get it to work. The call center, first technician, and General Manager Craig Taylor all assured me that the motion detector with its new technology can be left armed with windows open. They even don't install window sensors because the motion detector is enough coverage. The experienced 30 year veteran Technician Kirk assured me that if I was to do that, we would have lots of false alarms. So now, we have paid extra for motion detector that cannot operate while the windows are open on a hot day. The control panel is so complicated, and we still cannot get the system to work all the time. They still refuse to uninstall the system.

Now I understand, when you schedule with ADT, you get either a morning schedule, between 8:00 - 12:00 or afternoon schedule, between 12:00 - 5:00. When the second technician came and left, we realized that not all of the alarm was working. We called, set up another appointment. The third technician came, made the changes and left. After he left, we realized that he disconnected some other area of the alarm. We called, set up another appointment. The fourth technician came out and corrected the problem, but now we realize that he, too, disconnected another part of the alarm. This is our 5th appointment. We should have left the system as it was and never attempted to have any changes made. When I called this last time, the customer service person tried to blame it on the system, stating that you never know when an area can go out. This area she is referring to, was one of the new changes we had installed within the last 60 days. We hardly doubt that it would have gone out this quickly, since we have had the system over 15 years and this area she was referring to had never had a problem before ADT's technicians touched it.

We moved into a rented home. Our landlord previously had an ADT alarm system in the house. She contacted ADT to have the security system removed but ADT convinced her to leave it and have ADT install a new one in her new home. The ADT alarm beeped every time we entered our home, and then continued beeping every few minutes. Our landlord gave us the code to disarm it but It wouldn't stay disarmed. It turned itself on again with the incessant beeping. It was night after night of disarming the system again and again, and getting no sleep.

We phoned ADT. We explained that ADT had insisted that our landlord leave it behind and that it wouldn't stop beeping despite all efforts to silence it. ADT's customer service representative thought our problem was amusing, even funny! He explained that the unit beeped because it was no longer connected to ADT. ADT knew the equipment would relentlessly pester us until it was removed, reconnected or destroyed and they took no responsibility whatsoever for the aggravating situation they forced us into. Even our landlord was unable to get ADT resolve our situation.

When we suggested destroying the equipment, the service representative encouraged us to do so saying that the unit no longer belonged to our landlord and it no longer belonged to ADT. No one owns it so ADT felt no responsibility to service or remove the equipment. We were told to disconnect the battery to stop the beeping but we explained that the unit required a security code by an ADT technician to get the battery or the mounting screws. Then, he said that if we weren't able to disconnect the battery, we could just let it run down, which could take a long time

We rammed tissue into the speakers, wrapped it with towels and ripped out the speakers. However, everything we did just made things worse. Now, it was literally screaming in deafening decibels. Finally, I pried it off the wall, at which point, it became plain that the battery would never run down because it required cutting wires in the wall. Weeks later, ADT invited us to activate the system left behind, the one that they knew would make life absolute hell until re-activated or destroyed.

In our opinion, ADT doesn't care about anyone but its bottom line. Apparently, their equipment isn't worth the cost of a service call to remove it. Why trust a company that cares nothing about inconvenience it inflicts on the public?

What kind of company is this for security service? First, they give you first available appointments 4 days out which is ridiculous for a security company. You get better service for cable. Second, the technicians charge $120/hour which is unbelievable for a service technician, especially one that instead of fixing your problem, causes an incident that could have burned your house down. It is impossible to get through to someone with authority to credit your account for mistakes made by their company.

Don't go with this company if you actually want your home to be safe. They don't even call you if your battery runs out and your system shuts down. You have to tell them you want that option. The worst company ever.

When it's all said and done, I still owe them for service through November! Why the hell can you not call and cancel right away?

While he was at our house, he started to fill out pages of paperwork and informed us that he had just started with ADT. He said that the paperwork had to be perfect or they would not accept it. He asked us to just sign a few papers and he would complete the rest later with the help from his supervisor. And because it was a lot of paperwork, he just summarized what the document said and pointed us where to sign. After signing the papers, we let him leave so we could get to making dinner and taking care of our animals. But we were never given a copy of the contract to review.

He came back several days later to do the installation with a relative. It turned out to be a complete disaster as it took a very long time and they did not seem to know what they were doing. They neglected to put a sensor in one of the windows we have on the ground level and they cut a hole in the wall and installed the control box in one spot. We had told them not to as we were planning on tearing down that wall.

Shortly after installation, we encountered problems with the system for it went off by itself. I spent so much time calling the technicians trying to get it fixed but I finally gave up and just stopped setting it.

It had been over a year and in March of 2011, we decided to cancel the contract. I called ADT but was told that we could not cancel because we had signed a three-year contract. I informed the customer service person that it was a one year contract but she said that they only sell three year contracts. We had to call back for the next two months to get them to cancel. Because of this, we had to switch bank accounts just so the electronic payment would not go through.

I have spoken to FTC and to the Attorney General regarding this and will be filing complaints with both agencies; I’ll do the same to Better Business Bureau.

We were never late on our monthly bill as it was taken directly out of our checking account and we kept our service for over a year. Upon canceling, ADT is trying to charge a termination fee which we do not owe. Both the Attorney General's office and the FTC have told me that under the FTC, Federal Regulations at 16 C.F.R. Part 429, “the seller must provide a copy of a completed contract at the sale” which was not done. We were not given any contract to review when the salesman left our home. We therefore contend that we fulfilled our one-year contract as we understood it.

We feel that ADT used deceptive sales practices by preying on new homeowners who they know are working, busy moving, setting up new homes, etc. The ADT representative led us to believe that we signed up for just a one-year contract and now that we are canceling, they are charging us $500 for the termination fee. We feel that they violated the FTC laws so we do not owe them any more of our hard-earned money.

We called Secure Watch, who could no longer find any listing for services. They told us to call ADT. However, ADT could not find us listed as receiving services as well but said that only my husband (since I had told them the "account" was under his name) could cancel the contract (that they could not find a record of) and stop automatic drafts. Therefore, ADT is continuing to take payments out of our bank account even though they cannot find a contract for them to do so. Please note that we did not receive security services for a great part of our contractual period because of constant system failures.

I asked her to send a technician out. She said, "I can get a technician out to you on 8/23/11". I was flabbergasted and told her that was unacceptable. She replied that she could have a scheduling manager call me. I told her that would be great as I'm not planning to be awoken all night long for the next 8 days!

I notified my husband, who is currently away on business on what occurred. He checked with me later in the morning to see if I'd heard from ADT and I told him no. He called and was assured our service call had been placed on an elevated status. My husband called me at 5:32 PM to ask if anyone had called. The answer is no.

My husband called ADT again and this time was told, “No, we can't get a technician there before 8/23/11.” Okay, fine, if I could yank the thing out of the ceiling myself I would do it and I would smash it into a million little pieces and mail it back to ADT. But, alas, I can't reach the silly thing. I have a maintenance service plan with ADT – for all the good it's doing me.

At this point, I am resigned to no sleep for the next 8 days. As soon as ADT gets out here, they will be coming to remove all equipment as I will be going with a new company as soon as I can. ADT – the no service company!

On 7/1/11, I called to confirm that my service had been terminated. I was told my email was never received. Found out that I was given the wrong email address.

I promptly emailed the cancellation to the new email address I was given. I was assured that it would go through. When I called about a week later, I was told my email was never received. When I read back the email address I was given the second time, I was told that it was wrong – again. By now, ADT had taken another payment.

I emailed my cancellation a third time to a different email address from the first two. I was assured on the phone that my account was canceled and that my email was merely perfunctory. When I called to confirm that my account has finally been canceled, I am told that my email was never received and my account is still active.

At this point, I asked to talk to a supervisor. All he could do was make excuses and frustrate me to no end. When I stated that I want my money refunded immediately, I was told that was not the policy (I had asked for my refund on the previous phone call and was again assured that it was put in the system). When I complained that ADT should be bending backwards to make me feel better after the circus I've been through, I was told that, as a business owner, I should appreciate their policies. Quite rudely I may say!

I answered that if I had screwed up with my customers the way that ADT had been screwing up with me, I would move heaven and earth to make that person happy. The supervisor blew me off like I was not worth his time.

I am horrified at the service I have received from ADT. At every step of the way, I have been misinformed, treated badly, and had money literally stolen from my account.

Today, I received a letter from ADT dated 8/9/11 stating that my monthly rate was going up! I don't know how it is that ADT is able to stay in business with their atrocious customer service and apparent "immovable and unyielding" policies.

I want my money back! I've been trying to cancel my account since 6/22/11 and today is 8/15/11. Can someone please take responsibility and do not only the right thing, but what should have been done months ago – cancel my ** account and give me back my money immediately!

Terrible customer service. I will never do business with ADT again and I will be sure to continue to post negative and scathing reviews until I get my refund.

Thanks in advance for your acknowledgment to this email in advance.

Linda **

The complaint: The wire are exposed, right? So I called up ADT and asked if it would be possible for them to get a tech to attach a box to cover their wire. They came up with some excuse saying that because it wasn't their tech that took out the box, they can do nothing about it. So I asked if I was supposed to just let the wires hang like that and if they even provide a box covering for families who have a new ADT system installed. The receptionist said that they usually provide one. I asked, "Well why can't you do that for us? Your tech never left us with a box covering" and she just kept making excuses.

Honestly, this is the second major complaint about their customer service. They're supposed to be helpful but really ADT is out to get your money and screw you over.

When I called to inquire about the upgrade, I was told there would be a $155 charge per window. Well, obviously, I felt that was a bit steep as I had at least five windows that I wanted this feature on. You do the math. When I expressed that I felt that this was a bit costly, especially considering the length of time I've patronized business with them, I was told that was the charge.

After much persistence on my part, they referred me to a customer loyalty representative. They did work with me. They offered the first three for free and half on the other two. That equals $150 for all five windows.

Two days prior to the scheduled date for the installer to come out, I decided to add an additional motion detector. I gave them a call and they quoted me $170. When I ask if they could work with me on that charge, again stressing 21 years of business with them, they wouldn't budge.

The next day I had another system installed from a reputable security company. The install included wireless cell feature, all windows equipped with the breakage sensors, cameras, two motion detectors, and the wireless remote controls. Not to mention some other features that ADT do not currently offer. The only out-of-pocket expense I incurred was the monthly monitoring fee. All mentioned above was free.

I called ADT to cancel the upgrade and my service with them and they were willing to bend a little more. However, I still had to cough up $155. That included only the five window sensors and the additional motion detector. The new security company secured all windows.

Here's my point. It's really sad when a customer remain loyal to a company for so many years and when you reach out for help the only thing they're concerned about is what they can get out of you, dollar wise. As the largest security company in the nation, their focus is solely on profit rather than good old fashion customer service values.

Customers, beware if the time ever came for an upgrade to your security through ADT.

Both companies knew when this sale was in the works, that the ADT systems are different from the Broadview/Brinks systems. Yet ADT still has not, 18 months later (August 2011), trained a workforce to service the 1.3 million systems they purchased. And owners are barred from even doing a simple thing like changing the batteries in a wireless system! But when one calls either the national or local offices to have this done, the only response is, "We will get to it when we have a technician trained to do it."

It is obvious that TYCO and ADT bought Broadview only with an eye to the profits 1.3 million monthly monitoring payments would bring into the company, in terms of revenue, and could give a ** about providing quality service. They even touted Broadview's customer loyalty and "low attrition rates" (a quote from Naren Gursahaney, President of ADT Worldwide). Assuming, I guess, that we former Broadview customers could be counted on to take any crap they dished out.

Stay away from ADT – unless you are fond of spending your hard-earned dollars in return for dismal customer care.

I called and emailed asking for someone to install a second panel, but the tech was very argumentative over the phone and didn't want to even make the effort to drive over and do what ADT reps had promised (which was to install a second panel).

Ten minutes later, he called me back and said that they (ADT) didn't have an address for us! (They hold the contract), I provided him with the address. Fifty-two minutes later, I had arrived at the site. Eight minutes later, the police showed up. I then asked the officer how long ago did you receive the call? His response was eight minutes ago. So, it took ADT one hour and 15 minutes approximately to even contact the police.

I spoke with Dave, the manager on site, at 2:05am. He transferred me over to customer relations which was closed. Extremely irate that no one from ADT was available to me for over one hour after an alarm event, I have lost all faith and confidence in this company.

After 16 years with ADT, I have now switched to Time Warner Home Security effective on August 4, 2011.

On Sunday, after speaking with a next door friend, at her advice I reported the theft to the local police. I also phoned ADT on Sunday to check on my alarm system, as I still could not figure out what append to my laptop. ADT informed me that one of my sensors was not working correctly, and they set-up an ADT technician appointment. The technician came and replaced the sensor batteries. After a test, he left my home. A couple of weeks go by, and I phoned ADT on Sunday of July 19, 2011, to request assistance with a completed ADT alarm test. It is to ensure that all components were working correctly. The ADT representative questioned as to why I was concerned of my system. I advised Sarah that my home had been recently broken into; I had ADT do a recent replacement of batteries for the sensors, but the ADT technician did not address the window tabs. I need to be sure all components are working correctly. Sarah (ADT monitoring person) then gave me some information about ADT contacting me on June 23, 2011 about an alarm event. I informed her I had no alarm event on the June 23, and that a representative had been doing some test after replacing batteries.

Sarah next shared with me that my account had been taken out of monitoring services on June 15, 2011, and placed back in monitoring service on June 17, 2011. I asked her to confirm that dates, as I could not believe what I was hearing. She confirmed the dates listed above. She also informed me that I could view this in my online account for altered history. I had some issue of logging in, but once I did, I noticed that the history for June 15, 2011 was not available. I was told that it’s on a one month history viewable for end users. So, I check my online utility to view the history of my stolen computer, and found that the last time I had it in active session and IP for my home was on June 16, 2011. Damn, this is getting more and crazier by the minute now.

I called ADT customer representative to get some understanding of all this crap. I was told that my ADT billing account was disconnected by ADT due human error. Next, I was told that I have an extended contract period of three (3 years), as a result of the ADT human error of disconnecting my billing account). Next, I have a break in, in which I did not put the puzzle together, but the break-in happened during the period of my ADT account monitoring was placed out of service. Who disconnected my ADT? ADT has yet to let me know about this. Yes, I want an attorney. I need an attorney to help me legally tackle these incompetents.

We got duped and we want it cancelled.

I filed a complaint and they gave me a number to call, which I did. A very nice gentleman answered. He says billing will send a bill for System ($600); and he can cue in the command to convert System to local. We even discussed payment options not to pay the $600 in one shot. He said it takes 24-48 hours for System to change. 3 days later, nothing changes. I called and a woman tells me he sent the order to the wrong department. It is in his e-mail at work there. He gave me the wrong information; $600 has to be paid upfront and even then, it will take another 48 hours before System is live locally.

However, on or around June 14, 2010, it was my understanding that ADT Security Services either bought out Broadway Security or joined forces with them. Nevertheless, I became very concerned about all these changes going on in rapid succession, so I called ADT for service on March 15, 2011 and was given the assurance that all is well with my system. Since then, on more than three occasions, my home-alarm system was inadvertently activated and to my surprise, no one from ADT contacted me to find out if all was well in my home. Mind you, both Brinks and Broadview Security never failed to respond to any alarm coming out of my home.

On or around June 13, 2011, I called ADT and requested service. It was quite a surprise to learn from the person I spoke with that ADT was not receiving any signal from my system indicating something was wrong. I was shocked to hear this considering all along I was paying for a false sense of security; thank God I was fortunate nothing seriously went wrong in my home.

According to the person at ADT, he will have a technician at my home on June 17, 2011. This was a disaster. Unfortunately, I didn't get his name because I was so confused the way he was carrying on. He demanded to look in my bedroom where I have my computer and when I questioned as to why he needed to do that, he became very angry and said I need to look at other service providers I'm currently using, but when I objected and told him it's not right for him to titivate with other utility company equipment, but this made him more angry and he told me that he's got other customers waiting on him for service. At this point, I became scared and asked him to leave my home.

I immediately called ADT and spoke with someone proclaiming to be a supervisor. I figured he would listen to my ordeal, but he told me it's common practice for their technicians to behave in that manner. I immediately requested to have my services disconnected, but the supervisor told me I needed to call back during regular business hours. On June 25, 2011 at 3:28 p.m., I spoke to Tanya on 1-800 number who reminded me to call between Mondays - Friday between 8:00 a.m. - 6:30 p.m. to cancel my contract. On June 27, 2011, I spoke to Lynda at 8:32 a.m. who gave me a new number to call. Tara answered the phone and then switch me over to Laveda at around 9:50 a.m. who said she's a supervisor.

According to Laveda, I'm in a contract with ADT which runs through September 29, 2012. I told her that this was totally unfair especially all that I went through with this unreliable service and I want a company that I can trust and rely on, so I'm leaving ADT without any regrets. I was told by Laveda that I will have to pay the remaining balance of $29.95 per month through September 29, 2012. I could understand that I'm liable for some kind of penalty. For example, consider the length of time I'm with its predecessor at $36.37 per month then to $29.95 with fourteen months remaining on the contract, a difference of $6.42 multiplied by fourteen equates to $89.88. Lastly, I've had no upgrades since the inception of the contract with Brinks, so I don't even understand why I had to be tied in to a new contract.

I requested a copy of my original paperwork, and it took five months to receive it. Upon receipt of the paperwork, I informed the company that my password had been fraudulently changed without my permission. The company did its investigation and saw that much of my information that I provided had been fraudulently changed or altered by someone from their company.

The presidential team contacted me and at first offered a 21 credit, and then offered a one year free monitoring. The problem is that I had already paid over a year, and then stopped because I could not access my account. I was placed into collections by the company and told that there was nothing else that I could do. I am still in collections due to their error, and am still being told that there is nothing that can be done.

I have lost monies dealing with this company. I have also been denied credit because I am in the credit bureau because of a fraudulent action on their part. My son has had to spend gas money to fax off another request form, as well as monies for the fax. I have had additional medical bills because I have been so stressed out that I am in collections because of fraudulent activity by the company.

When the new company came out to set up my service, they could not reset the "installer code" on my hardware. We called ADT and they refused to either give me the code or reset it. They have hijacked my hardware, rendering it useless unless I remain an ADT customer. The new company tried several of the "standard" panel codes, but none of them worked.

In order for me to switch to a new company, I must purchase all new equipment. This should be an illegal practice. That equipment belongs to me and ADT has basically stolen it by installing their own code and refusing to let me use my own equipment with a different vendor!

I informed him that I had to take my children to practice at 5:50pm and would not be back until 8:00pm. He informed me that I would have to reschedule the visit. I was pissed! I called the customer service line and rescheduled the appointment with a promise that I would be given the first appointment in the morning at 8am. I took the appointment; and it is now 9:30am and there was no sign of the tech yet.

I called the customer service line again and was told that the tech had two people ahead of me and would possibly be there at 11:30am, but could not make any guarantee because a job they have listed for an hour could take 5, like what had happened the previous day. ADT has no respect for the customer's time and does not seem to care that I have had to take off two days from work without pay. I am losing almost $200.00 by missing work.

When I asked them what type of compensation I would be getting for the no-show, he stated that they do not provide any because they made no guarantee that I would receive service; and because I told the tech he could not come at 6:00pm, that I cancelled the service call. ADT is nothing but a bunch of people reading off of index cards that say, "I understand you are frustrated...(insert name)." I have been with them for 11 years when it was Brinks; and the customer service was great!

June 2011 we replaced Qwest phone service with Comcast high speed VOIP system. Problem was back. Unable to get both to work at same time (voice and alarm). Since ADT was unwilling to give us any guarantee that anything would work after paying $140/hour for their service contractor to visit us, we canceled. They said that was fine, they would charge us $175 to cancel. Since the system has not worked for 3 years, I thought I was being pretty generous to simply offer to walk away instead of demanding a refund.

They told me that they were going to charge us $135 and they were going to send it by bill so that we could not reverse the charge on the credit card. We offered to tell our story on every website under heaven. They implied that they do not care about bad press or unhappy customers; they can find more suckers where they found us. If ADT ** up your phone line every time the system calls them, then they cannot call you back and will not send the police when you need them. What use is that? We were charged over $500 to get a non-working system working, and it never did. Now we are being charged $135 to cancel a service we did not receive.

Several months after the installation, I received a phone call saying that I had to pay a permit fee. I am certain the sales man I spoke to originally said that they would cover all permits. I told the person who repeatedly called me at work that I was told I did not have to pay this permit fee. After several calls, I asked to have the system removed and a full refund to which I was told that I would still have to pay out the 3 year contract. I asked to speak to a manger who immediately told me that the permit was already pulled and that I did not need to pay it. I asked him why I was harassed to pay this fee to which he simply apologized and assured me it would not happened again. Earlier this week (end of May), I got another call at work telling me I have to pay the permit fee. I told the person that I already spoke to a manager to which she said that the Manager said that now I had to pay the permit fee.

I wrote ADT directly but four days later, I still have not heard back from them. I can only assume that they approve of Protect Your Home's unethical behavior and deceptive sales strategies. Yesterday I received a letter from ADT/Protect Your Home with a collection notices saying that I am overdue on my payment.

I was so upset that I spoke to two managers, Bob and then James. They were very rude and told me that it's too bad and that this is what I get. Well, they left me speechless. I called to see if they'd pay for the holes put in my wall, and they said, "No. We aren't going to sugarcoat it. If you had listened to the recording, you would have known exactly what you were getting." Also, James asked me to listen to the recording again, and it did not say anything about a 3-year contract. I wouldn't have these thieves in my home for security under no reason. They are stealing you blind. I canceled the service right then and there, and James hung the phone up on me.

We agreed and the agent, Eric, came to the home and completed the account setup. The agent advised me that nothing with the codes had changed and now, my name was the main account and the balance should be transferred within 24 hours--the two months' credits will follow. Now, we are receiving collection calls from Appeal regarding the previous balance that was on my husband Shawndell **'s account. I explained everything that took place and what we were advised. The agent stated that the person who came out was there to try and collect the balance and not to setup a new account. Now, I am in a three-year contract with no credits applied and my husband still has a balance due on the previous account. We are still receiving calls and have reached out to ADT but this issue is still not resolved.

On 4/11/11, the installer came to the store. He started installing their DVR box and told us that he can't figure out how our old system had been set up. Something about it being wireless and running through a modem, but that he will try his best to make it work with the new DVR. After all the installation was done, he told us that the 4 cameras that we have were not compatible with their DVR. Therefore, we would need to get new cameras. Mr. ** said he will bring a camera to test out, so the installer left the job half complete because the 4 cameras were not working. Mr. Norris returned with the new camera about 4 days later. Mr. Norris came back with a camera and showed us the image, which was not what we expected or needed for our system.

My boss told him that it was not what we need and if we can just switch back to our old system. He proceeded to tell him "okay, I will call on Monday to set up a day to switch it back". A couple of days passed and no call from Mr. Norris. When we finally got a hold of him, he told us that he spoke to his manager Chris ** and as per their conversation, we need to speak to him about a refund. John also told us that it wasn't good, but that on his personal opinion, he thinks we are entitled to a refund. He wished he could help us out, but it was out of his hands and it was up to his manager who is by this point, not returning any phone calls after numerous messages were left on his answering machine.

The manager Chris finally called us back. After an hour on the phone, explaining to him that the only reason we called ADT to begin with was for them to make the 4 cameras run in real time, not delayed. He continued to say "at the end of the day, the job was done and it is what was down on the contract". We have to finish paying for the rest of the unit since it's now ours and that it is out of their hands if our 4 cameras are not working because they are not compatible with their DVR. Though he can sell us the 4 cameras at a "discounted" price. If the installer would have done his job right prior to the installation, he should have known that the cameras were not going to work with their DVR. He should have informed us and we would have denied installation. But he told us that after the installation was complete. They are now calling it a job complete because the DVR was installed. The job they were contacted for was never completed because the 4 cameras are now not working, therefore, not providing security for our employees or customers. At the end, we have gone from having 4 security cameras that provided protection for both our employees and customers but was 5 seconds delay, to having 4 that don't work.

You can install your own effective system. I would suggest you keep any valuables in one of those heavy steel gun lockers that you can buy in sporting goods stores. Bolt the locker to your wall and floor. You can bolt them so that the door only opens about 6" into an adjacent wall, enough room to lock and unlock it and still access the contents. The 6" restriction should be enough to prevent a thief from manipulating with a crowbar into the door.

There are many state-of-the-art, battery operated loud screeching alarms available, for $25 or less. Go to eBay and look up "battery alarm system." Some of them come with an auxiliary speaker which you can run a wire to the speaker and outside your home under the overhang of your roof. So the neighborhood will be alerted. They will call the police. Don't expect ADT Security Systems to do it.

On March 6, 2011, I got a call stating there was a trouble alarm at my old location. I called ADT to inform them that my service should have been cut off. The service rep stated that I missed my billed cycle. My billing cycle started on the 23th of each month. Therefore,my service would not be cut off until March 23,2011. I told ADT I was not paying for service at a location where I was not living any more. The service rep stated that it's ADT's policy that they do not do prorates.

So I am being billed for 29 days of service because I missed the billing cycle by one day. The service rep also stated that I was lucky because ADT could charge me up until July because I signed a five year contract. I told them I was not paying for service after the cut off time. I haven't received my final bill yet. Please follow up. If you need any other info let me know. This is a rip off consumers need to know.

We moved the business to a high-rise office in a Bank of America building so we no longer needed ADT. I phoned them to get the procedure for cancellation. We faxed them the details with a 30-day notice. Okay, so far. Then, out of the blue, I started getting calls from their collection agency in New York. The collection woman said that we owed ADT $1,900 for early termination. My contract (which ADT themselves provided a copy) read that I can cancel after the initial five years and that it auto renews annual thereafter. For the life of me, I cannot determine how they came up with that figure. The collection woman just kept saying that we terminated after the contract was renewed.

Our five years was up in February 2010. I cancelled in September 2010. The collection woman said that to avoid any penalties, I had to have cancelled the contract 30 days before February 2010 and that once the contract was renewed, I was stuck. I told her that I was not clairvoyant and had no idea that the company was moving. (Partly because we were robbed three times in as many months). She just kept yelling at me that I had to cancel before the contract was renewed.

I said that the contract clearly states that once the five years has been met, the contract would renew annually. The policy goes on to state that if we cancelled after the policy was renewed, we were liable for 90% of the remaining duration of the contract. So, if it renewed in February 2010, and I cancelled in September 2010, wouldn't I just owe 90% of October - January? The collection woman basically said that I was stupid and that we'd let a judge decide on what to do with me! "Fine by me," I said. I'm not afraid of their scare tactics. I can read English perfectly well, thank you!

The technician came on December 1st, told me everything looked good, installed a new panel, explained to me how the panel worked and left. The next day, I found that my first floor windows and garage door were not monitored. I called the center immediately and the technician called me back. He stated that that part of the system was wireless and that it would be additional, and for further details, I would have to speak with my salesman. I asked why he did not explain this to me when he was here, and explained that I was upset that he left my house without the alarm. After many phone calls by the sales associate, sales manager and regional office, I have not been able to come to a resolution with my current issue. The only recourse I am left to is to cancel my service.

Please find the attached copy of the sales contract. As per contract, note that the garage door and kitchen windows are itemized. They were never hooked up and my house has never been fully secured. Please reimburse the initial set up fee, first month monitoring fee and any other fees associated with this void contract. I have already been in contact with my credit card company. I have advised them of the situation and told them to stop all payments. Thank you for your time. Please feel free to contact me to resolve this matter.

(1) Lost time at work for installation. I took time off from work and stayed home 4 times for the installation of a security system which was never installed. Two times the technician did not show up and I was not informed. (2) Delays in follow up and installation. (3) Phone calls and emails to the district manager were not returned in several instances. (4) Service installation was scheduled and either the technician didn’t show up or the technician left. (5) I was told that the equipment promised under the contract would not be delivered at the price quoted and as the technician did not show up for the installation, I was then informed that I either accept another piece of equipment or pay additional money.

I moved to my new residence and contacted ADT in mid October to get a quotation and have a security system installed. I also informed the sales person that I was thinking of an alarm system for my business so if this experience worked well, I would give ADT more of my business. ADT gave me a written quotation on 10/26 (he didn’t show up for one appointment but finally we had an appointment and quotation when he came over on 10/26). Sales person was Tyvone **.

The installation was scheduled for 11/23/2010. I was given a window from 8 am until 12 noon and took the day off from work, technician was Greg **, on 11/23 (Wednesday, the day before Thanksgiving). He told me that the package I had bought was not appropriate due to the position of the phone jacks in my house. He suggested that I get a cell phone system which would cost more money ($150 difference plus $9 per month extra free). I said that I would go with the cell system and make the change in my order only if he could install the system without any further delay since I wanted to have the system installed. If there was to be a delay to procure and schedule the cell system, then I would like for him to install the original system (with the landlines). He made a few calls and promised that he would return on 11/25 in the afternoon. I took the day off and waited for the technician the entire day. He didn’t show up. I tried calling but got no response. The week of November 29th, I called the sales person Tyvone a few times. He called me back on Wednesday, 11/31, and said that he didn’t know anything about the technician not showing up and he didn’t see that an installation was scheduled for 11/25 at my house. Apparently, the technician had lied to me.

Tyvone then called me on Friday 12/2 at 5pm saying the installation would occur on 12/6/10 (Monday) in the morning. I had no advance notice to schedule the day off, but was desperate to have the system installed. So I took the morning off. On Monday, 12/6/2010, the technician showed up but didn’t have the intercom system that was part of my order. He started the installation of the rest of the security system but left without completing the installation. He left all his paperwork in the house and also some equipment. This was my third day off work and still I had no alarm system. I then reached out to the district manager, Rick **. Rick said that he was sorry about my experience and promised to take care of the installation and ensure that it was done right. He asked me to email him and call him directly if I had any questions.

The installation was scheduled for 12/14/2010. I emailed Rick ** a few times and also left several messages. He never called me back. On the scheduled installation date of Tuesday 12/14/2010, the technician did not show up. I had taken the morning off from work (my 4th day off). I called Rick ** and also Tyvone. I was informed by Tyvone that there was a problem -- ADT could not install the talk/see/listen intercom system since the price quoted in the contract was for the wrong system (talk/listen intercom). It was 10:30 am. I had already been waiting for 2 hours and the technician had not shown up, and I felt that I was being forced to either pay more money or install an intercom system that I didn’t want. I was totally fed up and had no faith in what anyone was saying to me. I called up Ackermann Security on the same day. The sales person showed up on the same day in the evening and has scheduled the installation for next week.

I feel lied to, cheated and am emotionally distressed! I feel threatened, fearing that they could send an intruder at my home in my absence or whatever to get even because of they way they sounded and acted on the phone with me. I am worried now and don't know how to handle this situation!

Being a customer for 15 yrs, I thought this would not be a problem. They told me they would send someone 149.00 plus 40.00 per hour while they were here. They offer a free system advertised in our newspaper every week to new customers for 99.00. So I will have to cancel ADT and then I will call them and have them reinstall a new system for 99.00. Does this make sense? I have talked to supervisors and they say they understand but to have someone come out for a loyal customer is still 149.00 plus 40.00 for each 1/2 hour.

What? Are you kidding me! They continue to call my mom directly and then since they say they've called her and got no response, they call those listed next on the list. Dah! She is deaf, so obviously she is not going to answer the phone! Hello! Can you hear me now! My mom has already told them that they have to go through TDD Relay (711) to get a hold of her. Still to this day, they do not! When I suggested that they text her, I was told that they do not text people. So, how would you get a hold of your deaf customer when an alarm is going off?

Also, if they get a hold of everyone on the list and leave voice mails, ADT's job is done. What kind of security is that? The operators in the monitoring area do not like you questioning them, are very rude and have often hung up on me! I urge folks, who are deaf, to call and complain! This company does not have your security or best interest at hand! What is a customer paying for the sign in the front yard and some misc. stickers?

Thanks but no thanks! We will take our business elsewhere and will look into legal representation! I urge folks to find another security company that is not affiliated with ADT. Disgusted with ADT security! My mother's security is not their first priority. Their priority is getting as much money from you as they can!

I demanded for a tech to come out and no one called. On Nov. 10, I had another call regarding a burglar event. On Nov. 11, I received a call from the dealer and was offered for a tech to come out, again and a refund for 2 months of monitoring. I explained that the offer was not acceptable at this point and that they could do better. My family and I have been inconvenienced and I have invested a lot of money in a company that has not held up their end whatsoever. Their customer service, response time and equipment is poor! ADT also has responsibility in this and choose to play the blame game. I wouldn't be opposed to the dealer coming to pick up their equipment, cancel our contract and give me a 100% refund so that I can go with someone who can handle the business.

Today, the phones are not working at all again, both of my numbers ** and **. I have been continually called by ADT telling me something was wrong with my system due to the telephone, and vice versa, the telephone company tells me that it has been ADT. But yet with the terrible service, I have continually paid my bills and have asked them to give me some credit and they have refused. I am so mad that if I do not hear from both companies, I will file a complaint and also hire me an attorney to proceed with a law suit. I would appreciate hearing from someone right now if you can get through.

My dad took off work to meet them and they said they had no record of our appointment and didn't send anyone until 2pm. The tech said not only did the system fail but the ADT subcontractor that installed it, installed his own equipment and not ADT. They said they would install a new system on Nov 2, 2010, almost 2 weeks after the break in. During that time, we are expected to pay for service even with the system not working and that mean I had no smoke detectors or anything for 2 weeks because they are all tied in. They never installed a new system. The tech showed up another 6 hours late on Nov 2nd and they replaced the same box again. I am force to pay a $1,000 deductible on my homeowners insurance to get my stuff replaced that was stolen in the robbery.

I think ADT allows (or maybe promotes) this kind of scam done by their sales reps because they are not helpful on the phone and even if you try to contact to Corporate Customer Relations Consultants in Florida. As a result, we were not aware of a 5 year contract and the signing was like a bait-and-switch deal. After experiencing this with ADT, I personally persuaded the company I work to switch their alarm systems in 3 different locations to other security company (which offered significant discounts though, and free setup). Everything fine for now but ADT problem still not solved. Interestingly the early termination fee they want us to pay is the sum of remaining 4 years.

I was told that the alarm could be moved and installed in my new home and I could continue my contract. On January 19, 2010, the Tampa office sent an installer to my house. I took the day off from work. The installer arrived very late in the day. The installer suggested I buy the wireless system and said it would be easier to move and he would not have to drive into my walls. Knowing it would probably be moving the system, and knowing it would be easier on the installer, I decided to pay the difference to have the wireless system installed.

The system was installed on the 19th, and all was good, so I thought. On 4/23/10, I was laid off from my job and decided that it was time to go ahead and move. I called ADT to see what the process was for uninstalling my system, so that I was prepared when my house sold. The ADT customer support lady said that the alarm was to stay with the house, that I would have to purchase a new alarm for my new home, and if I didn't, I would have to pay a $900 plus fee for breaking the contract. If I bought a new alarm for my new home, I would have to sign up and start my 3-year contract up all over, but if I could convince the new owners of my home to sign up for 3 years, then I would be out of my contract.

I was shocked, since I thought I had bought my system, and was told by ADT that I would move it. Again, also, at install, the installer said I could move it. I would have bought the wired version, if ADT had been upfront and told me that I was not purchasing the equipment. I would not have paid more for equipment that I did not own and could not reuse. The buyers of my house said that they did not want to make a contract with ADT and did not want the alarm.

I called the Tampa ADT to ask them to come remove their equipment. They said there would be a $150 charge for removal and they wanted me to leave the alarm there for the new owners. I tried to convince ADT that the new owners did not want it and it is their equipment, much to my anger, and that they need to come remove it. ADT would not, so we disconnected it ourselves, including all parts and drove to Tampa to return the system. I had the Tampa office give me a receipt. I called ADT several times to express my anger at being lied to from the beginning, to no avail.

After I moved, I received a call from a sales person asking if I was ready to have an ADT alarm installed in my new home. Of course by then I did not want anything to do with ADT. I explained my situation and he said he would mark it down in my file. About 2 weeks later, I received a call from ADT saying that they could not get a reading on my alarm system. I told them that my alarm had been removed over a month ago. I was surprised it took them that long to notice that there was no signal coming from my alarm alerting them to a problem.

I called the Tampa installer, who originally installed my system, to complain and asked if there was anything he could do. He said since I took it on myself and uninstalled the system myself, and already contacted ADT. there was nothing he could do. He said he could have removed it for me to take with me, but it was too late. He said I'm on my own and in his words he said that he is just a "pee on." I told him that I want this matter to go to a class action suit. He got mad and said I was just going to get him in trouble. We hung up. I paid the $900+ break of contract fee. I sincerely hope that someone will step up and take situations like mine into a class action lawsuit against ADT. Consumers need to be protected from ADT.

As this company has misrepresented itself to me, I want a full and complete refund and any amount that I might have incurred by my bank for being short of funds due the this .I spoke with Erica, employee # **, and was assured that I would get a full refund. But since then I spoke to another agent and he said that no money was taken from my account. When I confronted him with the proof, he said that it would take 30 days or longer to get my refund. I am completely unsatisfied by the deceitful behavior this company chose to use against me.

Cancel account. Unsatisfactory. Well, I am disabled and live on a fixed income and these people lied and took money out of my account. And now I am facing the possibility of insufficient funds from my bank which I surely cannot afford.

As this company has misrepresented itself to me, I want a full and complete refund, and any amount that I might have incurred by my bank for being short of funds due to this. I spoke with Erica employee # ** and was assured that I would get a full refund, but since then I spoke to another agent and he said that no money was taken from my acct. but when I confronted him with the proof, he said that it would take 30 days or longer to get my refund. I am completely unsatisfied by this deceitful behavior this company chose to use against me.

The technician that was dispatched had replaced the sensor after checking for faulty wiring on 08/18/2010. A couple of days later we had the same problem monitor beeping continuous. This time however, the customer service technician told me that it is not possible to log in remotely and I had to shut down the system completely.

The dispatched technician found that the board itself was bad on 08/27/2010 and he had to order the part. He spent 3 hours trying to find out what is wrong. I took a day off from work knowing ADT technician will come and fix the issue.

After a week, on Friday 09/03/2010, a technician came for the third time in a month to install the new board and after he left we had the same problem. The system is off since 09/03/2010 when it worked 2 hours on that day. This time my husband took a day off from work. For the last couple of weeks we have been trying, unsuccessfully, to cancel our contract per ADT customer satisfaction guarantee customer can break contract within the first 6 months of service if services rendered are not satisfactory. What's worse is that ADT deplorable customer service representatives from the billing department that keep referring us to Alert Security Services of St. Augustine FL each time we try to call. It's important to point out that we've called that number - (904) 829 5359 - numerous times - leave a voicemail, to no avail because no one returns our call. On the two occasions somebody answered, once the CSR assured us that the manager will call us next day first thing in the morning, and the other time that we got the Daytona office and were told to call back after lunch. Nobody called us back.

We are completely dissatisfied with ADT service and we are cancelling it. We've tried three times to fix the issue. We took two days off from work and nothing was resolved. I have written a letter to Mr. John Kock, ADT President and ADT Billing explaining all the facts and asking to cancel ADT service as of 09/03/2010. We have attached a copy of the Police report on 08/15/2010 and ADT Money-Back Service Guarantee certificate received where it states: "Full Instalation and Monitor Refund - Refunds the installation and pays all monitoring fees if, after we have attempted to resolve your concerns, you are not satisfied within six months of installation. "On 10/07/2010 we have received an ADT Invoice with charges for technician two trips fee of $53.50. This is outrageous due the fact that technician was not able to fix the issue 3 times and we took 2 days off from work.

What they didn't tell me was that my account automatically renewed and that I was 3 months shy of the renewal date and I owed an early termination fee. Further, they wrote off my balance and sold my information to a collection agency who sent me forceful letters to pay or else. I called the rep from the collection agency and he was so sympathetic that he said he would close my account with their company. Today, I get another collection notice from another agency to pay up. Let me say that I am so angry with ADT that even if I could pay them, I wouldn't. Their hidden clauses and the way they do business is horrible. I do not recommend ADT to anyone and hope this is read by many. I have been taken to collections and this has affected my credit score.

ADT gives a false sense of security with this product. For the grace of God, they did not kill my wife. If you can give answers and referrals, it will be of great help. A lot of people do not have a cell phone. Thank you very much.

It turns out the contract is not transferable. When you read the contract it does not state it is not transferable nor does it state it is. It talks about cancellation penalties. Because my daughter was told it was transferable, she paid to have it reinstalled in two different residences believing she needed to in order to fulfill the contract. She has now relocated back to DFW due to a divorce and new employment to get back here.

She has been told the three years started over again when she transferred it to her last apartment in San Antonio in February of 2010 and to cancel she has to pay 75% of the remaining term of the three-year contract to the tune of $707. Twice she moved the service with the understanding there was only one three-year contract--the original, not two more--that the three years started over with each new address.

This information needs to be supplied in a clear, straightforward way. I was told by a phone representative at ADT that you can not trust what their sales reps say--you have to read the contract. After rereading the contract, indeed the transfer issue is not addressed in any fashion. People need to be told in writing that each new address is a new three-year term.

When I asked the rep to add this maintenance agreement, he said "$5" per month which I agreed. I asked when will I get this added to my account, he said after he get the document signed. I even asked why cannot they just send me in email or fax which is much easier and they could save one person's life. He was just saying "yes" like the ad for "Peggy". The "Stay" functionality doesn't work. ADT is a rip off. Please don't sign into that. It's a 3 year contract and if you cancel it's $379.

At noon, no one showed up. I waited for 20-25 minutes and no one showed up. So, I called Tiffany, the head consultant of the two young ladies that sold us the system. I had to leave a voice mail. I waited another 20-25 minutes and called again. She was very nice, and said she was sorry. She would make a call and call me right back. She did so and said that there was another mix up and they had me scheduled for 3 pm. I was disappointed, but told them that 3 pm would be okay.

She said that someone named Stephen would be calling me because they had the same problem the day before. Within 10 minutes, Stephen did call and said that he was sorry but they had booked the appointment with him for 3 pm. He said that he was free and he could come then. I told him that was fine and he was there within 15-20 minutes. When he came in, we went over the order form that he had and it did not match what we were told when we purchased it. He very nicely asked if he could see the forms I had. After looking over it, they did not match. While talking, he said that our situation at home would not work because we have a 132 lb. St. Bernard that has freedom in the house while we are away. The system we were sold would not work. Also, the system they sold us was only for two windows and we were told it was for the whole house.

Stephen called his boss and he agreed with him. Stephen then called the consultant and explained that to her. She said that she did not know that, and gave the phone to her team leader, Brandon. He was trying to get us to go ahead and take the system and I told him no because if the system was not going to meet our need, why would we want it? He tried to get us to buy more and we could work it out by getting two windows at a time. He continued, and I told him that I would talk to my husband when he came home.

Then, we decided not to do the system since it would not give us what we were sold, and would not meet our needs. We got the name of his boss and phone number, and called him and told him that we wanted our check back and the paperwork that had our information on it. He said that he was not sure he could do it because it had already been sent to TN. My husband kept calling him to find out about our check and paperwork to cancel, and we did not get any answers. And the last word was that he would contact me and I did not hear from him.

I called him the next morning and he said that it had been sent to TN. I told him that I was calling to report all of this to ADT. I am copying the cancellation notice as we speak and I am getting it off in the mail before my three days stated to cancel. If they do business like this, I am not sure they would do what they said so I have to make sure that my end of the contract is correct.

I know friends that have ADT and it is a great monitoring system. I do not like the way SecureWatch conducts their business. They need to teach these consultants what alarm system goes with what the house needs. I know that my situation with a big dog is rare, but it makes me think how many other people have thought that they were buying one system and got another. And yes, we asked questions, and they were answered. Thank goodness the installer knows what he was doing; the rest of the team needs to follow his example.

I have requested that all the sensors be replaced; this was also the recommendation of two of the engineers who came to my house. ADT has stated that they will only replace one sensor. I have disrupted my weekend plans on at least 5 occasions to wait for an engineer.

I called ADT and they said that someone in accounting forgot to cancel the account and the monthly fees were still being billed. Needless to say, I never received a bill from them, a letter or a phone call. They claim they tried to call me but the number was disconnected. When I spoke to the customer service rep back in March or April, I gave her my current address, telephone number in Florida and she assured me everything would be fine. Wrong.

ADT has since talked to Mr. ** from Apelles and told them ADT has made a mistake, but said he would wait for someone to send them something in writing. I also asked for a letter of apology from ADT and I wanted it to include that they have notified the collection agency that they made a mistake and Mr. ** said he could not send a letter but would said a bill with a zero balance. This is so ridiculous and also annoying that I cannot get a letter even though I did everything right.

I had to check on my credit by getting a credit report. I was sick to my stomach all day and an extreme headache as I have never had a collection agency knocking on my door and have a excellent credit rating and I am in the process of closing on a home and hope this does not ruin my closing.

Now my system is down again and they are saying I will have to pay 25.00 service fee for them to come out and put new batteries in the parts they just sold me in July 2010? I don't understand how a company like ADT Security Systems can be allowed to stay in business ripping off customers the way they are doing. They were to schedule someone to come out and fix my system either after 5:00 or on a Saturday, but I was informed they have none. Well, now I am stuck with a system that doesn't work and a 49.00 payment a month for what? I stay by myself and really need a reliable security system! I can't use my system at night so I am not getting very much sleep! And I should not have to pay for something that is not working! Lemon Law should effect these companies too!

The sales rep claimed to be an ADT representative. The shirt said "ADT" and all the paperwork says "ADT," including contract installation agreement and warranty. The phone number on all paperwork was the 800 number for ADT. I had no reason to think that this was not an ADT representative. When the installer came out, they did not finish installation. They claimed that they were not sent with everything and they would come back. They never did.

Then I received my credit card bill in less than one month with a charge to ADT with ADT's 800 number on it for $50. When I called the number, I was told that the representative was not from ADT and that ADT uses local dealerships to sell and this person was from some company called Secure Watch. The free time periods or price agreements/contracts made were with Secure Watch not ADT and that ADT would not honor the agreement. If I cancel my contract, ADT would charge me a fee for 3 years of monitoring and report negatively on my credit report.

Again, all contracts and contact given by representative was for ADT and billing is coming from ADT. If this is as they claim and my contract is with another company, then how can ADT be billing me or charging me a fee for canceling?

Of course, when they finally tracked down the number for Secure Watch, I was told that they are ADT dealers. I am confused. If they are an authorized ADT dealer, how does ADT get out of honoring the contract?

Of course, Secure Watch says the person over my sale is no longer with the company so they can not verify any agreements. I would think that my copy of the paperwork would be verification but they will not accept this. I have been told on every attempt to resolve this, that a manager would call me back but they never do. The representative will not connect you through to one.

Meanwhile, I am still paying the $50 a month fee. My husband is not working and I can not afford this. The only solution I can see is to cancel the credit card or have the charge blocked by the card company. I am afraid to have a negative report against my credit so they have you stuck.

It seems to me that ADT is committing fraud and hiding behind a 3rd party company as a loop hole. Something that was only supposed to cost $150 installation for 1 year and free to cancel is now to cost over $1900.

As of 8/13/10, the fire alarm panel remains "illegal" even though ADT Security Services has sent several ADT representatives and technicians to inspect and correct the issues, only to find out that the panel cannot be repaired. In addition, the paperwork which ADT Security Services Inc. were supposed to file is still incomplete, therefore, our agency continues to receive violations and we have been back and forth to court at least two times a year since 2005. Contact has been made with Mr. ** from ADT as well as several supervisors over him, only to get the runaround and unfulfilled promises. As of 8/13/10, we have exhausted all options in attempts to address and rectify this situation.

When I asked for and spoke to a manager, he told me it is my fault because I did not do my 30-day system checks per contract so ADT has no record of when my system stopped working. They refuse to pay me a dime for all of the 3 years I have paid for no connection to the main ADT base system. Anything could've happened in my home with regards to vandalism and they would not have had a clue.

After one year, the property went on the market and we vacated the property. I contacted ADT to let them know and they cancelled the service. But after two months, I was still being charged. I called up ADT and was told that it was cancellation charges of $1,556.22. I told them that there was a mistake and I contacted the head office and explained what happened. They told me they would be in contact with me. I did not hear back till I received a letter from a collection agency. I was very upset, so I called the sales person and he remembered our conversation and said he would look up the telephone records and contact me back. Nothing happened.

So then I called Josh, manager of the local office in Aurora, and he told me mistakes happen and that he would waive the fee. I then hear back from the collection office saying that head office were going to pursue the written contract and had lost the telephone records and so they wanted $943.43. I explained that it was not my fault that they had lost the telephone records and I was not willing or could afford to pay this fee. I was then told by Josh that he would call me on Friday to resolve the matter. It is now Monday. I can not get hold of him. I talked to collection agency and he said he was told, too, that he would hear on Friday, but has not heard. I am at the end of what to do next. I am very upset I do not have this money. I would have never agreed to a five-year contract without knowing I could get out of it. I have done all the calling with little results and need help. Please advice.

I have everything I own in my apartment because I couldn't afford a storage space due to being a disabled veteran with no income. I am constantly worried about losing everything. I also am disabled and my apartment is unsecured so if someone breaks in I cannot defend myself and no one would be notified. I'm developing all kinds of stress related problems due to this. I desperately need help to either get my money back from ADT so I can purchase a new Alarm system from a company with a better record of customer service with residential customers.

I eventually turned the alarm off (after several minutes) and immediately made a call to the ADT monitoring service to inquire about why I had not received a response. I was not able to get through to the monitoring service because I was placed on hold for several minutes. I tried again in the morning to see if the inability to access the monitoring service was due to a "fluke". Once again, I was unable to access the monitoring service because I was placed on hold.

I have three major issues. One, the monitoring service did not respond when my alarm was triggered. I eventually reached customer service and they sent a technician to the house. The technician was unable to determine the cause for the alarm failure. They noted that their records indicated that the alarm signal did in fact make it to the monitoring service, but the signal only activated for 3 seconds before it was turned off. I know for a fact that the alarm actually went off for several minutes while I checked the entire house. Even allowing for 35 seconds for the signal to reach the monitoring service, the monitoring service should have received a signal for significantly longer than 3 seconds. The alarm was activated for several minutes. My second problem is that I attempted to reach out to ADT monitoring service when I did not receive a response, and I was placed on hold. This occurred on two separate occasions. For a business that receives a monthly fee to provide emergency monitoring, this is inappropriate.

My third problem is that I requested to exercise the "6-month money back guarantee" that I received with my contract materials. I was denied the ability to end my contract due to my dissatisfaction with the service. The contract materials and 6-month money back guarantee materials presented to me state that I can receive a money back guarantee within six months of initiation of service if ADT attempts to resolve my issue and I am still not satisfied. The ADT technician was unable to determine a cause for my alarm monitoring failure. Thus, the issue was not resolved. At the time of the technician visit, the technician reported that the system had no defects.

So, presumably, my problem is intermittent. Though I am paying a monthly fee and a large installation charge, I have absolutely no guarantees that my service will reliably respond to an emergency. When I contacted the ADT representatives and requested to terminate my contract due to dissatisfaction with the service, they informed me that I am not authorized to terminate the contract. Their rationale is that since they cannot identify the problem with the system, they have no responsibility to provide a remedy or relieve me of my contract.

Aside from the system failure, I am also dissatisfied with the fact that I have been unable to access the monitoring service on two occasions. If I am paying a monthly monitoring fee, I feel that it is inappropriate to be placed on hold in an emergency situation or during an alarm event. The representative told me that my concerns were unjustified. The representative claimed that ADT does not have a responsibility to ensure that its customers can access the monitoring service without being placed on hold. They state that they cannot control call volume and will not guarantee access to the monitoring service. I am dissatisfied with this level of access and protection afforded by the monitoring service. I feel that I should be able to reliably access the monitoring system if I need it. I was unable to do this on two separate occasions. This is the second basis of my request to terminate the service. I was told that dissatisfaction of this nature was insufficient to be relieved of my contract.

I signed a two year contract where I essentially agreed to pay an installation fee and monthly monitoring charge for two years. In exchange, ADT agrees to offer monitoring service and alarm system support for the contract period. I have paid all of the fees in a timely manner. ADT on the other hand, has failed to provide adequate monitoring service or remedy my problem so that I can receive reliable monitoring coverage. I feel that ADT's 6-month money back guarantee is not being appropriately honored. Thus, I have a problem with the advertising materials that were given to me when I signed my contract. When I signed my contract, I was provided with a certificate that guarantees my money back. The certificate agrees to provide a refund of monitoring and installation services if the following conditions are met: 1) ADT attempts to resolve the issue. 2) The customer is not satisfied. 3) The dissatisfaction occurs within 6 months of starting the service.

I feel that I have met all three conditions. I have given ADT an opportunity to resolve the issue with the alarm system. The technicians cannot find a problem with the system, thus they have not resolved the problem. I cannot rely on this alarm system to reliably afford the appropriate level of protection. I know from my experience that my system is not functioning properly, because the monitoring service did not respond when the alarm went off for a long period of time. Thus, I remain dissatisfied with the alarm system itself. I am also dissatisfied with the monitoring service, since I was unable to access them on my own (using my phone) on two separate occasions due to being placed on hold. This is not appropriate for a service that provides emergency monitoring.

All three of these issues occurred within approximately one month of having ADT service. Thus, all three conditions of the money back guarantee have been met, yet ADT will not honor the 6-month money back guarantee. I have paid between $500 and $600 for installation of an alarm system that is not working. I am also being held to a 2-year contract for another 22 months of monitoring service that I cannot reliably access when needed. If I cancel the service, I will be charged 75% of the monthly charges. If I refuse to pay these charges, my credit will be impacted (I have never had any credit issues at all). I am an active duty Army officer who is separated from my husband, who is also on active duty and stationed in another state. I am pregnant and have a toddler in the house. Despite paying the charges to ADT, I cannot reliably protect my family.

Two weeks later I received a bill from ADT for $56.42 for the end of June/July service. We started calling the Rep. Devin and left messages. We eventually called Elite directly. They told us that they would get Devin to call us. When he finally called, he was now telling us that the monitoring rate was $43.99. He was trying to tell us that this is what he told us. I told him why would I switch from a company that I have been with for 11 years and paying less for ADT. He then tried to tell us that the promotional was only for 3 years and he would give us $1,600 to compensate the rate difference. I told him he was full of it and called Elite. I spoke with Brittney. She wanted me to send her a copy of my signed contract. I did. I didn't hear anything back for days. I called Elite. They told me a supervisor would get back to me.

I waited 2 more days. I called ADT and spoke with a Jerrid in Accounting. I told him my story and he conferenced in Elite. We spoke with an Alex in accounts. He told me that he has a copy of the contract in which the amount of $43.99 was on it. I asked him for a copy of the contract. He said he would send it. Two days later I called Elite and spoke with Brittney. She informed me that her supervisor told her that she was going to cancel our contract. I told her I wanted it in writing. I received a letter stating that our contract was canceled by Elite and that they would come out and pick up their equipment. Two days later, I received the cancel letter.

Six days later, I received a letter from Elite with the copy of my contract. In it it shows amounts of money to be paid that is different from my original contract. Two weeks have passed and the ADT system is still in my house. I went online to see the status of my account with ADT. It showed still active and a bill for August to be paid. On 7/30/2010, I called ADT and spoke with Christina/Accounts. She told me that ADT has not received a notice of cancellation. She took down the information and was forwarding a notice of complaint to Elite. She was also questioning the notice of cancellation.

ADT can bill me for cancellation of service before the three year contract is up since Elite is not fessing up to two different contracts nor canceling my account. Money is being directly removed from my account for monitoring service. How many other people did the Elite rep. scammed? On 7/30/2010, I went back to Monitronics, which means I am paying for two alarm companies until ADT cancels my account. When ADT removes their equipment I will have holes from their equipment now.

When I called ADT back and talked to a manager, she told me that was human error and it happens. I am a single female living alone and if someone had hurt me this morning I would still be lying there waiting for help. The point of paying $45 per month for an alarm is so that help shows up when it goes off. I want out of my contact so I can switch to another company but ADT said there is nothing they can do. I just have to hope that next time the operator gives the wrong address to the police! Don't use ADT, their monitoring service and customer service are bad. I don't feel comfortable using ADT's services and would like to cancel my contract so I can use another company that will actually show up when the alarm goes off.

ADT in Gainesville and the Accounting Office in Jacksonville make it very clear that you should never believe their Sales Representatives when you purchase a system. You should take your home security contract to an Attorney to decipher the fine print. From my conversation with ADT, there is absolutely no one up the chain of command who will stand behind what the Sales Representative said at the time of the sale. Scam is the word of ADT - simple as that. There seems to be nothing credible in what any of the ADT Associates say or do except send out the bill.

She still had me sign the contract knowing full well it was 3 years. Yes, I hadn't read the contract...but something as pertinent as that should have been stated knowing I was only here for a year. I have just tried to cancel, and was informed that I have 2 years left on my contract, which I have to pay. On asking to speak to a manager, they agreed to give me 50% off. I reluctantly agreed, as I leave the country in a month's time, and am unable to fight it. The sales reps need to be more upfront/honest, especially when dealing with rental customers.

I signed the agreement given to me, believing it would have the quoted price verbally given to me. At a closer look I was charged for one remote, but was not told it would be extra and had a higher monthly fee than was quoted to me. On the day of install the installer was there at approx. 0900 and did not leave until nearly 1300 (1 pm). I asked on more than one occasion if the install would be finished before 1200 since I had to be at work at 1300. The install was not complete before 1200.

As a result I was late for work and the installer was not able to complete the work. The installer had to return the next morning to register the cell unit because they were not able to do it that day. On the way to work I called the representative that scheduled my install to express my unpleasant experience and the discrepancy between the verbal and written quote. I never got a call back from that representative. When I went to cancel my current home security system; they offered me a better price and I stated I would consider the offer to find out if I could still get out of the contract. I called ADT and asked when the 3-day grace period started.

The representative put me on hold to verify the time frame. When the representative came back on the line they stated the 3-day grace period was from the day of installation. So I asked if there would be any sort of installation fee and she stated no. I just needed to send a letter of cancellation and was given the fax number. With the completely unsatisfactory service and lack of response of the representative about the quoted price, I decided to cancel service.

I later got a bill stating that I owed over $900 for cancelling my service agreement too early after I had my original company reinstall my equipment. I immediately called the company and they referred me to the "local" company. I was told by the local company that the representative was wrong. I asked to speak with the manager and was told I would get a phone call from him. I asked for his name and number. I called the manager and left a message on the manager's voice mail and I never received a call from the manager. I was given a call from the person who had stated that the 3-day grace period was from the day of installation to apologize to me and offer me the price that was quoted verbally to me of $34.99/month and reinstate my account and I would not get charged the penalty and installation fee of over $900.

They have sent my account to a collection agency and threatened to negatively impact my credit. According to them, it was my responsibility to test their system monthly to ensure it was working properly. When I pay for a service, I expect the service provider to ensure their system is working or at least let me know if there is a problem, which they did not do.

A call into ADT complaint department said that "Protect Your Home is our biggest customer but we receive the most complaints from them". Protect Your Home told me that I would be able to change my security code online, which was an important option for me to have. They assured me that I could not only do that, but also do it through an iPhone app.

Well, the technician arrives and he says that is not possible. The poor guy, who is a just a salesman/installer, traveled 3 hours to get to my house and he tells me he will get a bad review for not having completed install at his company. Protect Your Home wasted my time, 2+ hrs on the phone plus 2-day wait for service call, in addition to the time of the installer who wasted his time, gas, and he gets a bad review. The look on his face made my girlfriend cry. It is despicable what they put him and us through.

My refund will be held for 2 weeks. My time, I lost offer on competitor service. Installer lost time, gas money and received bad review by default for not hooking service up at the house before departure.