ADT Reviews

We were never told a service trip would cost $130 plus parts or we would have gotten the maintenance contract for $7.00/month. Consequently, we just paid $130.00 plus $30.00 for parts (a total of $160.00) for a faulty sensor (their equipment). It would have been cheaper to go to the new cell phone system, but my hubby handled it. Ah! What a rip-off!

Don’t go with ADT. I have had nothing but problems with ADT. They won’t ever call me back to fix the problem but hold me to the 3-year contract. These people are thieves.

The alarm was not operating properly. We waited three times and no service person came out. Our alarm has not been working for over two weeks. We were informed we still have a few months left on our contract. This is the rudest company I have ever talked to. We are resorting to get a local attorney to write them a cancellation notice at the end of the contract. Avoid this company.

On August 22nd, ** from the Haltom City ADT came to our home, made his presentation and in turn, I presented him with a check in the amount of $5,141.88. On August 27, to my dismay, I was notified by our bank that ADT had issued two transactions against our bank totaling $10,283.76! I called the ADT 800 number and spoke to Tasha (#**) who informed me that ADT would issue a credit. On September 4th, our bank informed us that ADT has not issued a credit. When my husband called Mr. **, he was informed that he would need to drive to their Haltom City office and present proof of this double charge. After doing so, he was told this would have to be reviewed. I would not recommend this company, and wish I would have taken the time to read the reviews posted prior to doing so.

When I called, I spoke to a very nice representative who assisted me in getting set up. I was very specific when I told him I did not want automatic payments. He did say that he will have to have my first payment by credit card and when the tech came, there was a form I could sign not to have automatic payments. I even upgraded my system. When the tech came over to install the system, they were nice; however, they wanted me to do an even greater upgrade, in which I could not afford and told them so.

ADT failed and many others! If you want to have peace of mind for your family, please stay away from ADT! ADT failed to dispatch fire rescue when my smoke detectors started going off. After my house was totaled and 2 loving pets perished, the Fire Dept Investigator checked my alarm system. Everything was operational on my end. He called from my burnt and asked ADT why they didn't dispatch help. They claim they never got the alarm. Four days later, ADT took out my next month's payment and 3-1/2 weeks later, not a word from ADT.

ADT is a big scam. An ADT sales rep had me sign a 36 month contract knowing that I was only going to be in my apartment for 9 months. I realized the term of the contract the day after installation and have been trying to cancel ever since. After numerous lengthy phone conversations with different customer service reps, I was told that I had to speak to the local office. Now, the local office is telling me that I had 3 days after I signed the contract to cancel. They are trying to charge me a $900 cancellation fee. It turns out that there have been several complaints at my apartment complex regarding this. The sales rep is deliberately signing people up for 36 month contracts without informing them. Is there any action that I can take?

Sales people called and harassed me seven times today. They called from several different area codes and phone numbers and hung up on me when I asked them to remove me from their phone list. I called the 800 customer care number, who transferred me to another line and I was disconnected. I had no idea this company was so desperate and hungry for sales nor did I know how unprofessional and uneducated their staff were. The very last call I received which was at 6:30 in the evening tonight was from a completely different number. The woman on the other end insulted me by asking me if I was using my real voice or an accent, then I hung up. I have never been so insulted or have ever experienced such harassment from sales people. I know the economy is bad but seriously, hire folks with tact and professionalism. I am dumbfounded with this racket. They should be out of business in no time.

The alarm system went off. Nobody at ADT had my account on file. I tried to cancel the police response and was put on hold 4 times. ADT has never merged their database with Brinks two years after they took over. That's why nobody at ADT could take or respond to the alarm. Then ADT tried to bill me for an additional 30 days, and then threatened to ruin my credit if I did not pay them.

In attempting to secure a security system for my home in Fla., I poorly chose ADT. I wish I had read this website prior to my lack of common sense. They never showed as agreed upon. At one point, Ed **, the sales rep, came to the house and made nice with me. I should have run. He convinced me his company was the way to go. I was promised all new equipment (I had an existing system not in operation) including monitors, the entire home would be wired including a large sliding glass door etc.

When I called to inquire about ADT providing services and mentioned the $99.00 advertised special, the representative never informed me that there would be additional charges for the equipment/installation. This should always be explained to the customer. I went from $105.00 up to $2,000.00, which far exceeded what my expectations were and could afford at that time. ADT misrepresents information/services to the customer, which is totally unacceptable and in my opinion, is stealing/conning the customer. I complained and the total was brought down. But if it had been explained to me by the sales representative via telephone, I would have expected the quote given and been prepared to determine what I could afford without having an installer standing in my home prepared to install.

I called ADT to install a security system. After numerous times of me telling them that I could only do a Saturday, they scheduled me for a Tuesday. Obviously, I took off from work to be at the installation that should have been scheduled from 10-2pm. After waiting until 2:30pm, I called ADT to see what was going on. I was advised that I was given the wrong time and that the rep would be arriving around 6-8! I canceled the service on 7/27/12. I was advised that my money would be returned within 7 business days - that was not the case. After waiting for 10 days, I called again and was told that the first request for a refund was not processed due to an error. I demanded a refund and was told again it would take 3-7 business days. Well today is August 17, 2012. I think at this point it's called theft...

I got a call around 12.15 p.m. on 08/17/2012 asking for the home owner; and when I said “yes they are talking to the home owner,” the sales rep started to introduce himself and the ADT services. I immediately said that I am not interested in the service. Then, the ADT sales rep told me to "shut off". Funny, this guy doesn’t even know how to say "shut up". This person had a south Asian accent and first introduced himself as Shai. Maybe I heard the name wrong, but the bottom line is these people who are in the front line of your business are doing a super job of ruining your company name. I am in customer care also for nearly 10 years in my life, but never have I told a customer to "shut up" when they are not interested in your business. This person made me angry, and the chance of me investing in your company service in the future is slim to none, and I might not recommend to anyone either. The phone number I got the call from is **.

To say that I was dissatisfied with ADT would be a gross understatement. I have never been so unhappy with a company. It all started in July 2009 when I engaged ADT services for a restaurant I opened at **. Unfortunately, I closed that restaurant in December of 2009 as I was losing money hand over fist. For 6 months, I begged and pleaded with ADT to move my equipment from that store to my existing small 450sq ft ice cream stand at the above address. All of this time I was being debited $30.99 per month from my bank account (see enclosed bank statements) for a service that I wasn't using and couldn't use as I had no access to the property. I was under the impression that I had to keep on paying for the service at Highlander Point even though the business was closed until the contract expired, which is what your representative told me.

In February 2011, my ADT Alarm System was reactivated upon my request. I was asked to sign a paper which included Visa info. I am aware that what I signed was not a contract as I don't intend to do so. My request was just a reconnection which I should not be obliged to enter into a contract. The paper didn't even clearly indicate that I will be charged through my Visa but later found out that I have been billed monthly through my Visa.

Cancellation with these people is impossible to complete! Stay away from these people! My wife called ADT on 6.17.12 to cancel our services. Our three year contract had been completed several months before. She was assured on the phone that the services were cancelled and that we would receive a refund for the balance of the month. Services were, indeed, cancelled the next day. It is now August and we have had two more months of services taken out of our account. And all we need to do, according to ADT, is pay one more payment and they will refund the $27.00 promised in June! ADT, this is shoddy and unethical business practice if not outright fraud.

I should have read all the complaints first before I called ADT to have an alarm system installed. How stupid I was not to do research. I only have had the system for a week. Here is the rundown of all the ** I had to deal with... I wrote a check for over $1,000 to have the stupid system installed. They cashed my check and took about another $1,000 from my account; they double-billed me, which I didn't authorize. This meant I needed to spend time calling my bank and ADT. The Pulse system they installed did not work, so I had to spend a lot of time trying to schedule a service time. The techs from ADT came to my house 3 times in the past week, and they still couldn't fix the stupid system. This means I took 3 days off without pay and got into trouble at work. I still need to call back to schedule another appointment. If you are reading this comment, you should just contact another company to avoid all the ** that you will deal with if you chose ADT.

I'm sick and tired of your company calling me night after night after night. If you continue this, I have every intention of suing you for everything you have. Your actions are illegal and it's about time someone stop this now.

The salesperson came to my house, appeared very professional and courteous. He told us about the promotion of $99 install and $34.99 per month. However, since I have no landline and only use cell phones, that increased to $44.99 per month. He said it is a 1 year contract and I asked what I needed to do if I ever decided to cancel. He said, "All you have to do is just pay one and a half month's payments and you can cancel your contract." We signed the paperwork and about 30 minutes later, he came back and said something wasn't right on the contract he filled out and had me sign another contract, not telling me what the difference was. He also set the monthly payment to come out of my account on the wrong day and since I was unaware of that, it overdrew my account!

A third party sales guy told us that we are bound by a 2-year contract; however, the fine print says three. Therefore, someone lied to us and now, ADT says that I need to pay over $300 for early termination. I canceled the phone line six months ago and ADT didn't even know! The sales guy also said that ADT regularly checks their system to make sure all is in order. Like I said, ADT didn't even know it was disconnected. Because of this issue, I would never recommend ADT to anyone, not even for a dog house!

ADT was supposed to install a device that would allow the system to function through my wireless router rather than my home phone. After 5 failed attempts and several months of no alarm service, they offer no solution and absolutely no credit or incentive. The final call, they offered me a credit if I remained a customer and assured me that the part was in stock and ready for installation for yet another service call. I called to verify and of course, one hour before he was set to arrive, no part. When I called back, I was told it was my fault for discontinuing service to my home phone, when I had notified them months in advance. I was also told to be thankful that I was on the "premium" service and wasn't charged for all those service calls, service calls that never happened while I sat home waiting.

My monthly payment was to be $47.99 and I had gotten behind, so I was paying an extra payment each month to get caught up. They withdrew $145 out of my account without me okaying it. They said they would refund it, and it's been almost two weeks now. The sales people lie about the length of the contract, and I told the people on the phone. They said, "Well they were fixing that but it is still a three-year contract." I never had a chance to read the fine print, they rushed in and signed everything and left. I would never ever again let an ADT salesperson on my property. They are all liars.

The billing department was disrespectful and sarcastic. ADT insisted on replacing warranty parts with reconditioned parts. I was unable to replace my key fob because my panel and fob are no longer being sold by ADT. I asked ADT to upgrade my system to a current system, but they refused. I am a long term customer and I am ready to go to a different alarm service. I asked ADT to waive the $99 fee to upgrade my panel and fob, and was accused of trying to get something for nothing. ADT was rude and unwilling to bring my alarm equipment to something current and replaceable. Dealing with this company has become a nightmare. I want ADT to honor long term customers by being courteous, helpful and willing to update the obsolete equipment that I am forced to use to protect my home. I do not feel that I am asking for too much.

ADT/Protect Your Home: I have succumbed to being forced to send you an email, blog, write a letter, and send this as a review because no one is listening. You don’t know who I am but at least 30 different people a week from your organizations know who my husband and I are, because that is how frequently we are trying to contact you. That and the 10 calls a week we get from ADT to contact us that our system is not working. Well, pardon my French, but no ** it’s not working. That’s why we keep trying to get someone to help us.

We had service with Brink's Security and then ADT Security took over. My husband and I decided to go wireless because we never used our home phone. ADT Security said we could receive security through a wireless. The system at first went off once in awhile the first couple of months. Eventually, it was four to six times a day and through the night. Each time we called, we were told that they were updating the system. We finally got sick and tired of the beeping noise and had them send a service person out last Friday. We had a poor signal that only registered half of a bar and that was with an antenna. We called a supervisor and had the service disconnected.

My service stopped working after 2 months and when I contacted them about fixing it, they told me to troubleshoot myself by changing the battery. When I was not able to, they said to do another test. We did the test two times. I went away on vacation. I told them I was afraid my home would be unsecured, set up another appointment only for the guy not to show up. I see on the website if you are not satisfied within 6 months, you can cancel. I now want to cancel.

We hired ADT to install the pulse system in our house, 2 wireless cameras, thermostat, wall switch for lights, wireless plug for outlet, touch screen, motion sensor and control panel. The install took one day and when the tech left, the system was working fine. The next day, the cameras went offline prompting a service call. The tech worked for a couple of hours and then informed me he had to replace the cameras and he would be back next Thursday with the cameras.

I opened an account with ADT in 2009 when I bought my new home. I wasn't home on the day of installation, but my boyfriend was at the house, so his name ended up on the account as the account holder (despite the fact that I am the sole owner). I found that I rarely used the alarm and decided to cancel. Because my boyfriend's name was on the account, I was required to submit proof of ownership to cancel. I began the process in April, and faxed over the required documentation. When I called to follow up, ADT claimed they'd never received the fax. So, I double checked the fax number (it was correct) and faxed the paperwork again. After a few weeks with no response, I called and discovered that, again, they claimed to never have received my cancellation request.

It seems I somehow entered into a service contract for 5 years. It seems I'm moving and won't need their service. The financial department did tell me what's needed to be removed from this contract (proof of a 6-month lease or moving to out-of-service area). Then I spoke to two different people in the relocation department. It seems they're the ones who want to hold me to this contract and make me pay $475 or be hounded by collections after I move. This is not acceptable.

I signed up for service back in October 2011 and was staying with family in another city due to school schedule for myself and my children. My husband is overseas working as a civilian contracted paramedic. I would visit our home 1-2 times a month to check mail, mow the lawn, etc., and every time I went to our home, the alarm system showed an error message. I contacted the company and wanted someone to come out since the system was new and not working. Sometimes they were able to restore the system by phone but I never knew how long that lasted since I was not in the home.

On March 2012, I added the ADT Pulse option to my alarm for over 300 dollars. Less than one month after installation, ADT Pulse stopped working. A site visit to deal with something that should have been on warranty has been invoiced in the amount of $241.82. This is absurd; according to the contract, this should have been in warranty for three months. After more than one month of dealing with phone after phone conversation, I give up. Tomorrow, I am going to the State Consumer Affair Commissioner. Hopefully, they might stop this anti-consumer practice. I would not recommend ADT. It is better to install a different service with no long-term commitment. ADT contract is absolutely one-sided. Fortunately, we have state laws that protect us from these arbitrary contracts.

I bought this system and it worked one week. I called and people came out and it still did not work. I had some paneling taken off my wall and they took the wiring down. I called to see if they could send someone out to put it back on the wall. They sent two people out and neither one could put it back. They then after phone and phone. I said cancel it and took the system down. I paid for service that I did not have but one week and now they are asking me for $1,000. I do not have this money. I live on Social Security. They have taken advantage of me. I have heard from several other people that they do the same things to them.

On 6/13/2012, I purchased a security system from ADT. I paid $658 for the equipment and $45.99 per month. Everything was fine until the system stopped working after two weeks. I called and called and called ADT. Finally, they sent a tech out and he did not fix the problem. I called again several times and they sent another tech out the next day. He did not fix the problem either. I then had my attorney call ADT. They promised someone would call and reschedule to have someone come out and fix the problem right away. They called and said the earliest they could send someone out was a week from today. I told them from the very beginning that I am never home on Thursday or Friday. I stayed in town this week just so they could come repair my system. Then, when they called to reschedule, they wanted to send the repair person next Friday.

The home that we monitor is unoccupied and we've received two false alarms for the same motion detector causing us $150 in police fines which our current company (not ADT) wants us to pay. When I called ADT to inquire about how they'd handle the situation if I was with them, the sales representative asked me if it could have been a raccoon. Then she actually said to me, "Maybe it's a ghost." Nice job sales. You talked me right out of a contract! Sounds like I was a lucky one!

Do not do business with these creatures! I bought my system in August 2011 after somebody broke into my neighbor's home. I paid $99 installation fee. Here are all my complaints since day one!

I had an ADT sales representative (from the Pleasanton, CA office) tell me that I will only have to pay $199 for a one time installation fee and $47.99 on a month-to-month basis. While we were signing the contract, he purposely hid (his hand was covering) section 2 of the contract, which states that I am stuck in a two year contract and will be forced to pay 75% of the 24 months (if I cancel early). I immediately called back the representative and he told me that I should just "make up a lie" to get out of the contract during the first six months. Unsatisfied with his response, I called corporate. The corporate office only switched me to one department after the next. They finally told me that I have to make a written request to cancel the installation/contract to be refunded.

3 year contract I thought was month to month - I am moving from Mississippi to DC and was told that I would be charged the remaining $75 for charges from August 2012- 2014. I was completely unaware that I signed a contract that was not month to month. The staff on the phone was completely unaccommodating. I will never use ADT again. They only want the money.

I am a homeowner in Homestead, FL and an ADT customer for over a year. A few months ago, I upgraded my ADT system to the ADT Pulse with Cell-fi which cost me an additional $500 and raised my monthly payments to $36 per month. ADT is required to contact myself first, then my wife then a neighbor whenever there is an alarm. I have glass break sensors near every window in the house and window and door sensors on all the doors. This morning, I armed my system away and positioned the camera as always when I left for work.

They say I owe over $800. I never signed a contract. I was called and told that my account was in collections because I owed for an ADT security system. I never agreed to have a system installed and one never was. I never saw a service rep. Further, I was told the system would be free because they wanted a sign posted in my area. Again, I never agreed to this and one was never installed.

I am a victim of stranger stalking. I had an ADT Alarm system installed about 6 months ago. About 30 days later, the stalker breached the alarm and has been doing so ever since. ADT has sent technicians to fix the system so that it can't be breached 7 times without success. I have lost count how many times I've called the sheriff's department. I notified ADT in March that I would no longer make payments for security that I wasn't getting. I got no response until I called them on 7/6/12. I was told that I sent the letter to the wrong department and location even though I noted on the letter to forward to the appropriate person. ADT is now sending me threatening letters. Why are they allowed to sell alarm systems that can be breached? And why can't they fix the system?

We had ADT come out today to fix the sensor that fell off our outside TV. Our home alarm system went off at 2:30 am the night of the 4th as the previous sensor fell off the TV, turning the alarm on. ADT never called to confirm if the alarm was valid or not. So, I called them as the alarm went off for at least 30 seconds before we turned it off. Well, needless to say, the technician stated that ADT will not receive the notice of the alarm until it is going for 2 minutes. 2 minutes? Do you know how much stuff can be picked up in 2 minutes? What is the point of having ADT if my next door neighbors could call the cops before they do? They are absolutely worthless and I am appalled by their service. Stay away and don't look back.

I own a building and a tenant (a hobby shop) moved into my store and wanted a security system installed to protect his merchandise, so I had ADT install their security system. Their advertisements and emails said that a contract for 3 years was required. I signed some papers and gave them a nice check, but was only handed a copy of the checklist we went through, which makes sure that I understand how the system works and that the system is working properly. Two and a half years later, the hobby shop went out of business and vacated my store. I called to cancel ADT, but was told that I would be charged over $1,000 in early termination fees. When I asked how that can be possible, they told me that I signed a 5-year contract.

I purchased an ADT alarm system from ADT and had it installed in my apartment by an ADT service tech. After one month, the panic button was set off by one of the children and the Los Angeles sheriff responded. Two weeks later, the L.A.S.D. responded to a cellular triggered silent alarm. I told them that there was no cellular device attached to my alarm system and that the alarm system has been malfunctioning. After this incident, I called ADT to try and attempt to fix it. ADT has done nothing to resolve, repair or correct this issue. In fact, they closed the account and sent this to collections. It is illegal to charge for protective services when the service does not work or malfunctioning.

Run ASAP. This company has the worst service and treats their customers like **. They are told not to take any anger from customers because there are so many unhappy customers. It took me three hours to contact them and their Las Vegas company home protection is a group of losers with a mouth on them. The service sucks, the employees are kids with no common sense and no supervisor.

I am writing because I signed up last week under false pretenses, that ADT would match or better the offer I was receiving from CPI Security. I was advised that the $30.00 that I was paying for 8 years would be matched or lowered if I signed with ADT. Your telephone sales agent advised me of this directly, before sending a nice guy out to disconnect CPI and install an ADT unit. Well that was all a lie. I am now tied in a contract for $42.99 for three years and no one at ADT will help me. I was told I have to wait 3 months to get my price cut down by a maximum of $6.00. It’s either $2, $4, or $6, as I was told. Well that's not going to help me. CPI said that they cannot wait for 3 months and they are willing to take me back if you refuse to honor your agreement. I want ADT to either match CPI for $30 or better, which is what my monthly bill with them was or let me out of this contract. I am not paying a bill until this is resolved. Your people keep calling for a payment. And I keep telling them I have filed all kinds of complaints against your company for fraud.

I thought I was dealing with the authentic ADT Company from the beginning and not the dealer “Protect Your Home”. I have made several service calls to check the system and I still don't think the system is working properly. When I tested the alarm, it could put my cat to sleep. It’s not loud, but sounds like elevator music. It seems as though my system has another remote floating around. Weird things are still happening when we leave home. Protect Your Home intercepted the service call and did not put the system in that we requested. He came in and put holes in our wall and installed the kind of system with the cell. That is not what we wanted. We feel safer when we don't use the alarm system. I thought the motion light was supposed to stay on or come on when someone walked by with or without the alarm set? Correct me if I'm wrong. We are paying a higher bill for a different system that we didn't want and a higher bill than we anticipated.

I had an ADT system installed on June 6, 2012. I have a dog that weighed under twenty pounds. I was told by the representative that as long as the dog weighed less than twenty pounds, the motion detector would not pick up the dog. I was very happy and pleased about that. When the tech came out, he also saw the dog and said that everything would be fine. The tech installed the motion detector where he thought it would be better (upon my request).

In 2004, my contract with ADT was finished. I decided not to renew as the service wasn't very good. At that time, I was told I would have to pay for a technician to come out and disconnect the service. The technician disconnected the ADT. When I asked why the panel was still lit, he told me that it was okay and not a problem. On this past Friday, June 22, 2012, the alarm went off and I couldn't reset it. The alarm was very loud. I finally turned off the electricity at my electrical panel, which also turned off my hardwired smoke detector. I phoned ADT, who told me that the battery had died and needed to be replaced. The person helped me to disconnect the alarm from the battery.

I was informed via a letter that my bill will increase each month. I read the reason: because cost of business has increased but I am very upset. I do not understand one bit how I can sign a multi-year (4 years!) contract and yet ADT can change the signed contract?! ADT service does nothing for me. They will not call the police unless two zones are tripped. What good is this? Do I really want to go to my house with an alarm going off and not know if someone is inside? Very disappointed! I highly suggest you take these people's comments seriously before adding ADT. The long contracts, ability to increase your bill at will, and they won’t even call the police unless two separate zones are set off! Horrible company!

So I have been an ADT customer since 2001 and last June 2011, I added the pulse system to my current one. I sold my house so I went to cancel my service and they told me I would be billed for 75% of the remaining balance owed on my contract. I said, "What contract?" I was never told I had a 3-year contract when I added the pulse system. That is **. I either have to pay that or move it to my new address, which is not an option, or get the new owner to pick the last two years of the contract. I have been a customer for 11 years and they put me into a contract without even telling me. Way to treat your customers. I am not going to pay this and they better get my account to zero ASAP. How can they charge somebody like this in this economy? You guys get the worst customer service ever!

My wife called the 1-800 ADT sales line. After talking to a sales rep for 25 minutes, they wanted a credit card number. My wife refused. Why would they need a credit card number at that point? They said that they would not send a sales rep to my house unless she provided a credit card number. A manager got on the line, told her the same thing and then hung up on her.

My husband and I signed up for a 1-year term in March 2011 (offered by the sales rep because we lease) and though it's not standard it was written into the notes of the contract and we made sure they understood we would only sign up if it was for one year. In that year, the service was shotty at best and the few times the alarm went off, we only got a call once, 3 hours after the alarm had gone off. A few months ago, my husband stopped paying them and told them he wasn't going to pay them due to the lack of service and effective breach of contract on their part, and we told them we were not renewing our contract.

Beware in signing up with ADT. The salesman would say anything to you as well as the technician to sell their product. My alarm was broken and I asked for a repair. They claimed that they don't have repair, but they can install a new device and that's the only way that they would come to my house to take the system out. I was selling my house so I told them that I am moving and I will only do that if I can cancel the contract when I have to move and without penalty. They assured me (both the sales and technician) that I would pay the 30 days after I cancel, but then after that, the account is cancelled without penalty. But when I cancelled today, they told me I have a balance of $800 something which is about 75% of the contract. They denied that anyone can cancel, etc. They are a total ripoff.

I have quit my ADT service over 6 months now. I have had a conversation with ADT every month stating that our service is done, yet they keep billing me. I paid 2 months even though I never wanted or had this service. They bill every month even though every month I call and complain that I shouldn't be receiving a bill for over 6 months. I have now found hundreds of complaints online of the same situation. I would like to start a class action law suit. The economy is hard enough without business like this ripping off loyal clients. I've documented each conversation we've had and every time we've spoken, ADT states there is no further bill. Ridiculous!

I ordered ADT Security Service for my home. They installed the system in my home on May 15th, 2012. But the very next day, I changed my mind and I wanted to cancel the service. The contract paper says, "You may cancel this transaction without penalty or obligation within three business days from the above date (which is May 18th 2012 midnight).” So, I sent a cancellation letter via USPS Express mail on May 16th, 2012, which was delivered to the ADT office on May 17th 11:35am. I have all the mail receipts and tracking numbers (**) but they denied to receive the letter before May 18th and still now they did not close my account and keep on charging monthly service charges from my credit card.

ADT Pulse is pure garbage, so don't waste your time or money. First, they told me I could monitor cameras real time through any computer, not! No federal system will allow QuickTime because of security failures, not even my local library. Then, I set the cameras to take stills every 5 minutes. Now they cut that back to 30 minutes. The wireless cameras are pure junk and you can't recognize someone 10ft away. No motion sensors on the cameras, no email of motion trip, pure garbage with 45 degree viewing area. The website shuts you out after 10 minutes. Save your money and get a rabbit to watch and protect your home - it would be just as effective.

As a loyal client of ADT South Africa (15 years) with 6 businesses and 2 private residences, I had one business that had to close due to tough times. I was handed over by ADT to debt collectors, after escalating the matter to the executive level. Think they would be interested in keeping me as an existing client. The response I got was the following: "According to our pre-legal department, this matter has been handed over to our attorneys and we cannot assist you any further. We would however suggest that you liaise with our attorneys directly." Be very careful. This company can ruin your credit history in a blink of an eye. They do not care, and based on all comments on the web, it seems to be a company policy.

Whenever you move/relocate, you will end up renewing your contract. So if you keep moving for every 2 years in this country, your contract is never going to end. Ridiculous amount of early termination fee, 75% of total money you owe them in 3 years. If the alarm goes bad due to weather problem, if they cannot help you fixing it over the phone, you will have to pay $125 for the tech to come just because of any bad weather day. If the phone line shuts and comes back, the alarm is not working as it is supposed to be. Then you pay for the tech. So all you do is pay, pay and pay for such a poor, very poor customer service. I wish this website had something called frustrated than angry.

My son and his wife lost their home to a fire. The day after, his wife called ADT to let them know that the home was a total loss. ADT told her that my son would have to be the one to call. In the confusion of trying to find somewhere to live, trying to find clothing, food and a home for their pets, she forgot about it. Six months later, they get a bill for over $600 for breach of contract and late payments. Really? ADT called my home (backup) at least 5 or 6 times during the period after the fire saying that the alarm was going off. There was no house! I told them this repeatedly. My son and his wife have tried working with them with proof of everything that happened. ADT has the worst customer service I have ever encountered. Please don't use them. They have added more grief to an already horrible situation.

I received a call from ADT while at work that there was an alarm event at my home. I was asked what I wanted them to do. Naturally, since everyone was out of the house and it was broken into last year around the same time, I said call the police. I also called my daughter. She went home and found no sign of a break-in. I called ADT. The new rep said that the alarm event was unspecified. They couldn't identify a window or door that was opened. I asked why the first rep hadn't told me this when she called. I could have had a neighbor check it out. In addition, I had added to to the system 6 days before and the technician checked all doors and windows. I got a bill for $151 from the city. When I told ADT that I should not be responsible for the bill, that the rep did not tell me the alarm was unspecified, and that a technician had checked my alarm 6 days prior to the event, ADT still denied my request to reimburse me and sent a cookie cutter letter saying that alarms should be checked once a month. It was 6 days prior and the rep did not tell me it was an unspecified event. So, I paid for their faulty system and lack of information by their rep. I am angry. This was not my fault. I should be reimbursed.

I have been called down to my business on two different occasions regarding cameras being installed and have had my time totally wasted. The first person came (not scheduled) on Wednesday, 5/30/2012, and said that the order was for inside cameras. I came down and she left shortly thereafter because she did not have proper equipment. The second unscheduled visit was from two gentlemen who had the wrong cameras again. Mr. Greg ** was the business representative. I really feel that I should get rid of ADT and go with another company. I have ADT alarm system and I might cancel it all together and go with someone else in order to get a better package deal. Please someone contact me at **. I will be checking around for new service. Thank you.

At the urging of her parents, my daughter got ADT security for her first home (rental townhouse). She had just signed a 1-year lease with her landlord, 10/1/11. Since then, 05/01/12, her job has relocated her to a different state to a new dwelling that already has a security system. Her landlord graciously let her break her 1-year lease, with full security deposit returned to her. But ADT is charging her $1,030.27 termination fee. She said, “I signed a 1-year lease, why in the world would I sign a 3-year contract for security? I got the security for safety and for protection from theft, vandalism, etc. and now I'm getting ripped off!" They keep telling her she can transfer the contract to her new location. But the new apartment building has its own security, which she is paying for. Why would she want/need to pay for 2 systems? They are very ignorant and are not budging.

I am the owner of Manhattan Laser Clinic in New York. I can tell, without hesitation, without exaggeration and misinformation, for each and every of my ADT Security accounts I have had since the year 2002, ADT does not supply security but only charges for it. Do not believe anything your sales rep says, not even if it's in writing, since it is not binding once you sign the contract. You will not get service, security, customer support and whatever they say. It does not matter. You will be asked to pay for your technical problems, even the ones that occur and persist due to installation errors. Their system is built that way! Their intention is to grow by binding customers to almost unconstitutional contracts. Every single link in the chain of command is instructed to do their part in reaching this goal. They are not there for you. Do not make that mistake.

Please release and cancel this contract based on the fact that I overpaid for the installation of equipment on the pulse system that was continuously faulty. I have never received a telephone call from ADT whenever the alarm system went off, even when my wife was here alone and ill and my daughter pressed the button for help. On the times that the alarm did go off, ADT never called me on my telephone or any alternative number. I have tried to work with you, I have called you several times and you have not responded in a diplomatic manner. I took my concerns to the salesperson (Tabitha) and she told me that she had since quit ADT because of their practices.

I've been waking up to communications error alarm every day! I called ADT and they set an appointment window for two weeks away! When I got the service, it was Brinks and they were awesome; then two companies took over, with ADT being the last. They have not increased their techs, even though they have almost the whole market. I called ADT again today. I first called a bit over a week ago; my call today was to see if a tech could come earlier - no help! This company is disappointing. They need a wakeup call! You can't take over a market and not expand your service to the customers! Every day that I get woken up to that alarm, I'm submitting a statement to every website I can until the time I meant to wake up!

ADT kept calling and pressuring. Carl hung up on me a couple of times! These are horrible cold calling techniques. Carl was loud, rude, and obnoxious!

Why bother using ADT to keep the thieves away when they rip you off themselves? We signed a contract for 3 years. I called to cancel and was informed I would need to write a letter and send it to the company. I was fine with that. Then, she said you will also be charged $280 for stopping service. I told her the contract was for three years. She said unless you call the company and let them know you do not want to renew the contract, it is automatically renewed. What a ripoff. I found my original agreement that was for 3 years, nothing stating what she had said and I am going to fax with the letter to see if I can get rid of them. If you are thinking of using this service, don't! They do not care about you as an individual, only the dollars they can rob from you. Customer service when calling is also rude.

I had the ADT alarm installed in my house in November 2011. They wanted to charge me more than they offered me, after they installed it. I called the company and they sent another technician to complete the connection. It was working fine until February 2012, when it started having problems and since then, I've been having 4 different technicians at home trying to repair it. I tried to cancel the contract and they will charge me a lot of money. I have paid every month without using it. Instead, I received several phone calls every day two or three times a day that they have a troubleshooting signal in their system. They call in the middle of the night, and I have to call them back, but it seems they don't have a good organization, because nobody knows anything! Please don't use this company.

Pets killed due to ADT Pulse - Went away for the weekend, set thermostat to "cool"; returned to find house at 110 degrees, pets dead, plants dead. The house was so hot you could not stand it. It was literally 110 degrees. The Pulse was malfunctioning. The ADT rep came. I was assured that rep would be Pulse-certified. The rep arrived and said, "I know nothing about the Pulse system." I had been assured that prior to the rep's arrival, he would have equipment to fix the issue and would be qualified. This is a blatant safety issue and to think only pets died. What if it had been a person, elderly, etc., instead? The monitoring system has record of the temperatures. I had an electrician check the wiring and it is fine. The Pulse Z-Wave board is bad. To date, there have been no fixes, no assurances from the company. If anything, I have been given the runaround. I call and speak to reps and supposed supervisors, and they then never return my call with my concerns. The rep left today without fixing the issue and was supposed to call back with times and equipment. No call back, typical. I abhor this company.

Be extremely careful if you decided to sign up for ADT service. Ask questions. Check everything they promise. ADT representatives use shady business practices but even more importantly, their service is useless. I think I was not smart enough to research before using them (was too busy). I am not too busy to write this review so people don't fall into the trap I did. I installed the system a few months ago and had an incident where the alarm went by accident and police was dispatched but never arrived. I was a bit puzzled but didn't pay attention. Also, ADT contacted me asking more details on how to get to my place and I gave them details. I have to say I live in Los Angeles not in a jungle; they had my full address and my address can be easily located by Google maps. I guess if it was a robbery or something, I could be dead with ADT Security System.

I had Protect Your Home, an authorized dealer for ADT, install a security system in my home on December 2010. ADT supplied the monitoring. We recently cancelled the service as we were not getting the security expected. ADT sent us a bill for over $800 because they said that we had terminated the contract early. They finally admitted that they were the ones responsible for originally breaking the contract and they decided to waive the $800 charge. They told us that they had purchased our contract from Protect Your Home and they would be the party responsible for returning the money spent on the installation. Protect Your Home has refused to do so. As a result of all the back and forth negotiations, I have done without a working system for approximately three months.

Two years ago, my wife purchased an alarm system from Brinks for our new house. They changed their name to Broadview and then sold out to ADT. A few weeks ago, a representative from another security company told me all a crook needed to do was cut the phone line and the system would be unable to notify police. I run a large whistle-blowing website against a multi-million dollar corrupt church that has a habit of hiring thugs and convicted felons to do their dirty work and they spare no expense to silence witnesses who would expose their abuses and violations of human rights. So, I want real security and not something a child could easily defeat.

I had my account on automatic draft and wanted to stop the payment and receive a bill monthly. I called my installer to get the correct number to call. I called ADT and talked to five different people before I was told to call my local security office. I called the number they gave me and the installer I just talked to answered. He said he could not stop my automatic draft, that ADT had to do it. So he called ADT then called me back and told me to call them again. So I called and they said I didn't have an account this time. Really?

Please be warned, this is the most crooked company I have ever done business with. My husband and I had an ADT security system installed in early April. The full installation charge was supposed to be $440 as stated in the contract that we signed. To account for the $440 charge, my husband wrote two checks, one for $220 at the time the contract was signed and one for $220 when the installation was completed. ADT cashed both checks for a total of $440, but also used one of the checks to make an additional electronic charge of $220 that was never authorized. Therefore, they ended up overcharging us by $220.

The system never worked properly since late 2/2012 and gone absolutely crazy on us for the past 2 weeks. Dozen of phone calls were made, including three conversations with the regional manager. I have received multiple appointments, but no one showed up. I will also make a complain to consumer protection agency in the next 24 hours unless I receive a phone call by a technician providing me a time and date of service.

I called because I had to move back to my mom since I lost my job 2 months ago. I called to cancel my services and they told me I have signed an agreement for the next 3 years! I told them I wasn't aware of this! The guy who came to my house didn't mention to me or my husband anything! The almost 2 hours that he was there is not fair! What can I do? I can't pay. I never used the service. Never! Because I moved after one month the service was installed, I tried so hard to make them understand me but they keep saying "you signed, you pay it!" I know it was a mistake not reading what I was signing but is it not the salesperson's responsibility to let us know about this too? Really bad.

In approximately 2001, we had an alarm system installed and while we paid extra to have a pet friendly system installed, we just found out in April 2012 that unfortunately, the monitor at the bottom of our basement stairs was not a pet friendly monitor (assume that the monitor in our living room is also not pet friendly, this monitor has not been changed). The service person also indicated that the location of the monitor was not appropriate (should not be at the bottom of stairs). He kindly installed a new monitor in a different location. My frustration lies with the fact that we paid extra for the pet friendly system but did not get what we paid for. I cannot tell you how disappointed and unsatisfied we are with ADT. Not sure what can be done to try and rectify this situation but am hoping that ADT can offer some sort of compensation (e.g. new key pads at both doors; new monitors on our patio doors; new living room monitor).

Mr. Chris **, ADT from Richmond, Virginia. Mr ** made promises for a $50 reward for a referral which resulted in an installation. The $50 is not the issue here. The issue is "poor" response, customer service and lack of compassion for your customers (3). Needless to say, I recommended ADT since I had a commercial location and had several friends who did as well as Mr. **. That will no longer be the case from me. Knowing you are the largest security provider around, I know you don't need the "small" guys like us, so you will lose our business as soon as contracts expire. As a member of the American Independent Business Alliance, this is exactly why we exist! Small businesses survive for a reason! I do not enjoy writing this.

On 1/9/12, I had my alarm system installed. When I called for my appointment, I was given the promotion cost of $99, 15 sensors and a gift card. After the technician inspected the house, we decided to go with wireless because that was what he suggested. That brought the price to a whopping $2,800! While I do understand that a wireless system is more sophisticated than a hard wired system, I think the price jump is outrageous, especially when I used the discount code for my husband’s job (detective in the police department).

The inside truth about doing business with ADT: I was a senior sales rep with ADT for seven years and became an expert in the tactics, policies, and contracts ADT offers to both commercial and residential customers. There are two clearly distinctive sides of ADT: Field Operations (consisting of Sales, Service and Installation) and Corporate (primarily consisting of Executive Management, Administration, Legal, and the Central Monitoring Centers).

Every month, at the same date of each month, there is a communication failure. It’s always between midnight and 12:30 each month. It’s always four days prior to them taking my payment out.

I moved from St. Louis in 2010 and I was told I had to renew my contract for 3 years. Every time I move, I am told that I have to renew my contract for 3 years. I cannot afford to renew and if I don't renew, I am told I can get out of the contract for $759. Furthermore, every time I renew, my contract goes up in dollars. Why is there not somebody regulating this company? It's as if they can do whatever they want to do to the hard working taxpayer. I went through a divorce and I cannot afford any more bills.

Everyday for the past week, we have been receiving recorded phone messages stating that ADT has been notified that there is a problem with our security system. We do not nor ever had their system. On May 9, I contacted them regarding the daily call and was placed on a "do not call" list. At 2:00 am, I was awakened again with this message. Tiffany (manager of Corporate Escalation) advised me that it would take 5-7 days if the problem was corporate and 30 days if the problem was one of their authorized dealers. She was polite, but that is the best that she could do.

I had an ADT system with added fire-monitoring installed on 7/15/2011 which I paid $1459.48 for and am paying $48.14 a month for monitoring. Ever since the system was installed, I have had more than I can count false alarms and tech after tech coming to "fix" it. Police have responded to false alarms also, which will cost me if they have to come again. Now, they want to charge me $25 each time to come "fix" it. I got the alarm installed for "peace of mind" and have had nothing but headaches. I can't get out of the contract without being charged over $1500. I can't set the alarm when I leave and if my home gets burglarized, my homeowners won't cover a claim.

I am so angry at ADT Security. I have been waiting for a technician since Monday, was told that tech can't be here until Tuesday! Tuesday, they called and cancelled for Wednesday. On Wed., tech showed up (very nice) fixed problem and system malfunctioned again last night. We have been listening to system beep all night long since Saturday evening!

I had Brinks since 2003 and they where bought out by Broadview. I am disabled and have 2 special needs children. In 2010, I needed the 2-way communication and Broadview didn't offer it. I stopped my account that I had for 7 years. I was told that the contract had an annual renewal clause. They even got smug and said, "don't you read your contracts?". Yes, but after freaking 7 years. I thought my 2-year contract was over unless I cancelled it (which I did). They played little games with me that I need to talk to customer loyalty department. Long time later, I still owed them $380.00, so I switched to Monitronics. I filled BK with them and they stopped taking money out of my account. They told me they can't talk till BK discharged.

I cancelled my security service with ADT after my contract was up. Repeated submissions of my written cancellation notice were ignored by ADT. Repeated requests that they stop the automatic payment deduction from my checking account were ignored. Now, another month has passed and they deducted another payment from my account. I will dispute the charge with my bank but I still can't get ADT to respond.

ADT is as horrible as the people who robbed me in the first place. I was renting a home and signed up for ADT after I had been burglarized. I signed the three-year contract and everything was fine until the home rental I was renting got sold and I had to move. After my move, I found out that ADT does not transfer their services. I was given the choices of continuing to pay the monthly fee without being able to use their services, transfer them to my new place and resign a new contract with them or pay a $700 cancellation fee. They were inconsiderate and absolutely horrible to work with. I feel that they ripped me of just like the initial robbery. I will never use their services again.

After Protect Your Home's refusal to install the exterior strobe light so that it was visible from the street if it were flashing (indicating a crime was in progress), I cancelled the monthly payment that was charged to my credit card. I made numerous request. No response from Protect Your Home until the payments stopped. By the way, ADT is now stating that Protect Your Home of Indianapolis, IN is no longer their associate! ADT needs to either step up to the plate and right the wrongs by this company or give the customer their money back in full.

After submitting this letter, they finally came out and connected my fire alarm on April 27, 2012. I contacted Carmelo this same day when the installer arrive and advised him they only connected one fire alarm per the technician since we couldn't connect two. I paid the sales rep Carmelo with ADT $333.00. Since we only connected one, he agreed he will contact his boss and call me back for the refund and two months credit on my bill for the experience I encounter. Today, May 2, 2012, I didn't receive a call from Carmelo, so I decided to call. He said the same thing, he was heading towards the office and within an hour I will hear from him. As of 7:17 pm, no call from Carmelo. I questioned him again regarding the difference to be refunded and the credit for two months.

I do not know if anything will be done but I will continue to write this complaint. I just got this ADT system and it states if I have any problems please call. First they had my order wrong so I had to give more money to the tech. I called about the mixed up and the customer service rep was so rude. I asked him to transfer me to someone else because he was being rude to me. He hung up. I called back and spoke with a supervisor and he assured me that he will discuss this with the rep because he could see who I last talked with. He then asked whether I wanted him to call me back to let me know what he had determined. I said yes and he stated that he will call back in an hour. I am still waiting for that call.

The device is not responding. I cannot activate and arm the house security device.

I registered on the MyADT website to monitor my account, etc. All went well, but now when I attempted to log in to the account, my log in information is not accepted. Thinking I forgot my password, I went the "reset password" route to no avail. Even though I pressed one key at a time, entered the correct log in information, the system would not accept the information as correct. ADT's answer? Use a different browser. The tech person I spoke with didn't have a clue even though she mentioned she wouldn't be a help desk tech, without knowing about computers and the web. Get a clue, lady. Programmers (be they for programs or the web) make mistakes and it can cause glitches. I went through all the cache cleaning, cookies removal, etc, drills, but nothing worked. The more I experience and read about ADT, I am inclined to tell everyone I know who is thinking about installing an alarm system, don't use ADT!

I was an ADT client for 3 years and transferred my services to a new address. After a year at my new home, I decided to move. ADT charged a $600.00 so-called early termination fee. Their claim is when I moved, the contract was automatically renewed for 3 years! Do not use this company.

My fiance and I were moving into a lease home on April 1st. I called ADT on March 14 and was scheduled for service activation on Monday the 2nd. Today, it is April 30th, I still have not received activation. I have called them, they schedule times to come out and you sit here for a 5-hour window on Saturdays and they never show. They say they are going to call in a 2-hour window to activate and you rush home from work, but they never call. You call and try talking to a sales manager and the customer service hangs up on you. This company is a joke and it is very obvious that they do not put the customers first and their customer service is horrible! I will not use this company nor would I ever recommend them to anyone!

ADT is worse than they have ever been! We left them after a 3 year contract many years ago! We were elated and perfectly content with Brinks Broadview until they sold out to ADT! Once we realized we would be right back with this truly incompetent company, we were upset but sat back to give them a chance to no avail. They are worse than they were over 10 years ago! We were finally, after being repeatedly double billed and our alarm going off 3 separate times and no calls whatsoever only to the first time we called them, told their policy was to wait for a certain period of time before calling! Nice, huh? Meanwhile, anything could happen and you'd have paid for nothing. Actually, worse than nothing!

In early March 2012, my house alarm was set off, because I mistakenly gave the wrong entry code to relatives visiting from out of town. When I arrived home approximately a 1/2 hour later, my alarm was still going off. ADT had called me in the meantime on my cell (I was driving and couldn't answer the phone.) and left a voice message saying they would not be sending the police.

We always have alarm system on our homes. I saw the ADT commercial, we called them for their services and we got the system on my house. The first month of having the alarm system, about 2 am, the alarm got off. So my wife and my kids woke up and they were scared. They thought somebody was inside the house. I turned it off and checked everything - there was nothing so I set the alarm on again and 15 more minutes, the alarm went off again. So the next day, I called ADT and told them what happened. They set an appointment with a technician for next Monday. They told me that I didn't have to pay any money, so I took a day off from work so I can be there. The technician didn't show up on Monday and didn't call.

We had ADT and 3 other firms provide quotes for a security system for our home. We explained to all 4 that we wanted a cellular link to the monitoring station. As we had heard, that if the telephone line (or cable in our case) is cut, the monitoring service does nothing, as there may be a phone/cable outage in the area, we may have not paid our telephone/cable bill, etc. We advised the ADT estimator that we have very poor cellular service with AT&T and we had to resort to a MicroCell Tower to receive consistent cell phone coverage. She told us that although ADT uses AT&T, there would be no issues with cellular service.

This company took out money on my account without letting me know! I called to cancel at least 8-9 times. Each time, I was lied to and was told that I would get all my money back. Then I was told that there was nothing they could do, then they again said they would send my money. There's nothing yet! I want all my money, $102.86 plus $86.38, or I let my lawyer handle this for me! Then I will get more for the stress and aggravation that you have caused! You have messed with the wrong person this time!

I rented my home to Daniel & Jennifer **. While they resided there, they had the alarm company ADT come out and remove our current alarm system. Our system cost us over $3,000 for a complete, hard wired system. This was done without our knowledge or consent. The renter had ADT install motion detectors and some magnetic door alarms. I have contacted ADT on several occasions. They told me a private company installed the equipment. ADT did say they would contact the contractors and have them give us a call to correct the problem. The contractor did call. They told me that they could not speak to us. They could only speak to the renter. They then told me I would have to take them to court because they are not interested in resolving any issues I have with them. I have left several messages for Mellisa, who is a supervisor at ADT, her number is 866 561 0952 ext. # **. She has not returned my calls. I simply want my home alarm system to be replaced back to the way it was before they tore it out. Please contact me at **. Thank you.

The system was explained to me as a cell phone-actuated (I could turn it on and off from my cell phone.) alarm, which turned out they did not contract for. Much less, they do not even have these units in their inventory. It was installed on 4-16-2012, and it went haywire on 4-18-2012. ADT called and tried to fix it over the phone with no luck, and so, they said they would have someone from service call me within 48 hours or less to arrange to get it fixed.

As a 70-year-old widow, my children suggested I install a home security alarm system. I went to ADT Home Security Systems and they were happy to take my money and install a system. About a year later, I had to change my internet service and did not realize that ADT had a clause in their contract stating that I could not do that without their permission. After several weeks with the new Internet service, I noticed that my ADT monitoring panel was flashing a code and called them to report the problem. That is when I learned that they had not been monitoring my system due to the change in Internet companies I had made. My main concern is that no one from ADT called me to report that my home security had been turned off for weeks and that, by contract, I was required to continue paying my monthly fees even though they would not be actually providing me with any services.

On March 9th, Phyllis **, a rep for ADT, came to my home so that we can choose a plan that's best for us. After much discussion, we decided on a plan that would include wireless service installed for $199. This was called in and deducted from my checking account before this rep ever walked out of my front door. I made sure she understood that I was looking for iPhone features without the camera. She called her supervisor and assured me that I would be able to set my alarm from my iPhone and since my home already had an ADT system, my current door and window contacts should be functional with this plan. I was also promised a free wireless remote for my younger son.

I have been a customer for 16 plus years. I have never been late with a payment. I called to request a keypad replacement because ours is worn out and some buttons do not work consistently. I was told that I need to make an appointment with a sales rep because they would have to upgrade me. I realized this is a code to charge me more. I asked what the charge would be and my answer was to make an appointment with a sales rep. I asked to speak to a manager and had to argue to get to speak to one who immediately had an attitude. She told me the same as the previous person did. So, I am now trying to find another company to change to because they have made me so frustrated and angry.

I called to cancel my service due to a financial emergency. The intent was to re-instate the service in about 6 months and to include my newly built two-car garage and loft once my cash flow was back to normal. To learn that ADT was going to enforce their 30-day cancellation policy, which I find incredibly ridiculous that it takes 30 days to cancel an electronic service, on a system that wasn't currently active due to a severed phone line. The phone line had been severed for approximately 2 months, which I continued to pay for regardless; to have to pay for an additional 30 days for a system which is down, is in my opinion extremely rude and reflects poorly on ADT. I have been a great customer for several years, never missing a payment. My wife and I currently own three properties and will soon assume another in Florida. To think, this is the type of customer that you are prepared to use your 30-day "cash grab" strategy on totally reflects poorly on management. As a sales professional, I would never dream of penalizing my customers for leaving me as a client. Some of my best customers today are clients who tried other services and returned because they realized I was the better company to deal with.

I have a problem with my alarm and called ADT on April 9th and was told they would be out on Friday, April 13th. No one ever called or showed up. I called and was told, on Monday, April 16th, that the contractor they set service with no longer works with ADT and I would have to make another appointment. The next appointment date is April 24th which I cannot make so they scheduled me for May 8th.They cannot service their equipment. I asked to be let out of my contract which they refused. I left ADT before for the same reason and they purchased the company I went to. ADT is a nightmare.

My 83 year old mother had ADT wire my house in 2009. Now that I am getting ready to put tile down in my bedroom, I find out that the wiring is under my carpet! They installed the wires through the bedroom closet and over my baseboard, under the carpet to the other side of the doorway and along the sides of the baseboard to attach to the phone lines. If the installer were smart, all he had to do is run the line through the wall (like most installers do). But, I assume that this was the quickest way to install the unit. Now, I have to pay $125 to get the installer back out here to change the installation properly, or I can tile over the lines and see what happens later on.

I purchased our home last year and updated an older system through ADT. The system was not activated until this month due to a major renovation project that took place. I contacted ADT to come out and set up the system. Everything is set up except for the smoke alarms. I was told by the sales rep I don't need a permit to activate the smoke alarms; the service tech says I do. After four (4) visits by various ADT employees, I still have conflicting stories on whether this system can be activated or not. I need an answer from someone who can resolve this.

On November 2010, in response to local advertising for alarm monitoring service for $19.99 per month, an ADT salesperson sold a 3-year contract. The salesman stated that the monitoring of the existing alarm system in my house was to include fire, burglary, and police emergency monitoring. It turned out later when an ADT technician showed up that he had to change my existing control box and keypad. A Homeowner's Insurance Certificate was provided with fire, security, and police monitoring check marks selected.

I have had my alarm system with ADT Security since I purchased my home in 2007. When I purchased my alarm system, it was wireless and had a land line home phone. I am in law enforcement and it was a requirement to have a land line, and as of September 2010, we were not required to have a land line phone. At which point, I disconnected my service with my carrier of choice and notified ADT of the change and primary contact number. So, as months and years without issues, then I decided to call to inquire about billing increases and discovered my home was not being monitored since 2010, but continuously being billed monthly.

ADT installed their system according to the advertisement and what I wanted. While installing, that is where the high-pressure started trying to get us to purchase more monitors. In addition, I was told during the initial contact that if we installed ADT, we would get the installation fee back (not done). We were also told that instead of purchasing ADT monitors, we could buy monitors from RadioShack for $29.00 and save several hundred dollars. Not true and other monitors from others cannot be added system. I have tried to contact appropriate individuals to rectify this situation and cannot get a return call. If this is the way ADT operates, I would not purchase.

Why are offers made to incoming clients, when existing clients have to pay dearly for additional equipment? We have been receiving offers by mail and phone which include free 15 windows or door sensors, fire and panic alert and wireless remote control. Why long time clients are punished?

I have this company service for more than fives years as agreed for $29.95 a month. They keep raising the price to $56 a month. On 12/10/2011, I called to cancel their services and they asked for a written letter. I did fax it in the same day. On 4/9/2012, they sent me a statement asking for $319.02 for 12/1/11 to 5/30/2012. In the meantime, I have a new company do the same services for $120 a year since 12/10/2011.

I've been a customer of ADT for almost 10 years and upgraded to the Pulse system last August so in theory, I could monitor my house while traveling. I travel 120 days/year. The salesmen came, got me to sign a contract and they never finished the installation. Boxes were still on the floor for the electrician to complete and now they are telling me they won't remedy the situation until I pay my past due bill. Past due for what? It has never worked and I have spoken to 5 people each time I call without the next person having any knowledge what I spoke to the previous person. It is like having a car that never worked. I am so angry and sad at the same time. Thanks for letting me vent!

After signing contracts, I found out this system never worked and the signal was not being picked up by ADT (system does not work or reach central command center). What is the point of an alarm if it is not working and cannot be monitored? After many visits and many calls with outrageous call wait times, I am trying to cancel my account which is proving very difficult but I will not give up until justice is the result.

ADT has been completely worthless. I had the product installed 5 months ago and it has never worked properly. So I want to get out of my product and it looks like I'm going to get screwed. I will trash ADT forever. I hope one of those ** guys never come to my front door.

On March 19th, the installer from ADT arrived. He asked me which of my four doors I wanted secured. I gave him the information and he began his installation. He approached me regarding the key ring that came with my package and said he could get me one for $75, but ADT will charge me $150. I informed him that I only needed the one that was coming with my package. A few minutes later, I told him that I changed my mind about one of the doors I wanted secured and that in fact I wanted a different door done. He immediately told me he could give me another door for $50, but ADT would charge me $100. Hesitantly, I agreed and asked if I could write him a check. He insisted that the payment was cash and once he finished in my home, he trailed me to the bank. The next day, I got a call from the sales rep who wrote up my contract and informed him of some other billing issues I was having with ADT and also mentioned his “fast talking” installer who talked me out of $50. I was informed by the rep that I could have gotten that door without a charge. I was livid to say the least.

I have used ADT for several years at 2 different locations. I rented my home out for 1 year and the renters also used ADT in our absence. When I moved from my other residence back to our Seminole home, I again called them to reactivate. Of course, I signed a new contract. On December 28th at approx. 6 a.m., ADT phoned my husband to tell him that an alarm was activated at our home and asked if we wanted them to phone the police. He said yes and that we were out of town, but would call one of our children to respond to the home.

I called ADT after burglary at a rental property I own. Salesman said, "This month, we have great incentives: no charge for installation, pay $99 now, and we'll send you a Visa card to cover it." He gave me price and promised that it covered fees and tax, and he told me I'd be locked in for only a 2-year contract. But he never sent the Visa card. After 3 calls to the company, I finally got the number of another company that fulfills this offer, but only if you send them $4.95! This was before waiting 6-8 weeks for the card.

I had a pulse system installed in March 2011 after being an ADT customer for years. The folks installing the system didn't bring the right equipment (and the thermostat didn't work). I was told I'd be contacted the next day to finish installation. That process took until June and a threat of cancellation to get the rest installed. Then the system didn't work, plus there was no air conditioning through summer in Georgia. I have been trying to cancel and get a refund ever since. Finally, I got the local office to come and collect their equipment but I am still getting collection calls. Apparently, at ADT head office, there is no mention of a refund even though I was promised one by someone about 15 calls ago. Their head office rarely speaks to the local office and nobody has ever called back when promised. It has taken a year, at least 50 phone calls and still no resolution. I don't know what more I can do.

I have used ADT Security for 11 years now. Recently, ADT Security forwarded me a letter advising of a change from monthly to quarterly billing. I called to remain on monthly billing and was told it was not an option. Why do we (customers) allow companies to request and obtain advanced payments? On top of that, I received another letter from ADT Security advising me that their rates would be increasing by $1.79. People, when companies take over our finances, we are in deep trouble. So have all of your family and friends write to ADT Security and complain. ADT Security is not our financial controller--we are. Note: I pay all of my bills!

I am not surprised, that yet another verbal promise that ADT will make good, for ADT's complete screw up regarding the promised, contracted and scheduled alarm system at my home. This is absolutely unbelievable, that a company can make so many promises, break appointments and not fulfill committed work. Yet, you will charge my credit card for work never performed an alarm committed, yet, never installed.

I have been an ADT customer for 6 years. I moved a year ago and thought I was just transferring my service from one place to another. Little did I know, it renewed my contract for another 3 years. Now I am moving and I will not have an alarm at my new place. ADT is charging me $932 to cancel my contract. They did not install the equipment in this home, all they did is transfer the monitoring from my old home to this one. I promise, I will never use them again. I will see to it that no one I know ever uses them again. The power of social media. I will cost them far more than $932.

On Wednesday, 4/4/12 at 12:05pm, a young man, apparently an installer, was banging on the glass & wood door instead of ringing the bell. He was beating so hard I thought the panes would be broken. When I came to the door, I saw the logo on the blue shirt and immediately told him I did not want the service. The man began to tell me he had an appointment, I told him I am the home owner and I did not want it, that on Tuesday, April 3, 2012, a salesman was here and I told him I was not interested. Again the young man told me he had an appointment for someone that does not live at this address.

It's a shame you have to go through all this just for good service. So follow these instructions and you won't have a problem. When dialing, you must complete the automated for an operator. Once an operator is online, ask to speak to the supervisor. The supervisors in this department will help you better than the other departments. Why? I don't know. It just works. Here is the department's number, 1888-720-5982. ADT is not perfect but if you speak to the right person, they will solve your problem rather quickly. I use this number for rebates, refunds, no penalty cancellations, deals, specials and or billing and technical problems. 1888-720-5982 Mon through Friday 8am to 11pm, Saturday 9am to 10am, Sunday 10am to 6pm at eastern time. I hope this helps you all. I use this number for additional credit as well. Glad to help.

I had an ADT system installed in my home two weeks ago. I wanted the service to help protect some investments as well as my family. When the sales rep contacted me, I was told that if I had my system installed and referred people to them, I would have the system monitored for free after 5 referrals. I am not to this point yet, because the system was installed incorrectly, no owner’s manual was provided, no yard signage, no window signage and a defunct system. I have emailed and called the company multiple times and have yet to see any service. I am appalled at this type of service and recommend you only to deal with a factory dealer and not any other type.

My elderly mom's sensor on her basement door is gone. I don't know if it fell off or if someone removed it. When I called about a replacement (now I can see a service call fee and a fee for the missing sensor, a small one since they are only double sided taped onto the door), they want to charge a $25 call fee and $130 for the first half hour and $31.00 for each half hour after that. That is highway robbery. The contract was supposed to be month to month, but now they say she has another year. Her last service call was $25 plus the cost of the sensor. It came out to less than $40. Talk about inflation!

I have a security system at my rental property in Florida. It came to my attention last September that my previous tenants had disconnected the service the previous year. I have been trying to cancel service since September 2011 by phone, email, fax and mail. My requests have been ignored and the company continues to automatically deduct payments from my bank account.

My mother died due to the incompetence of their customer service representative. The medical alert was pushed, but with no response. Time was a factor that resulted in her death. Then, I found out after they had called the primary number that the number they initially called was for a restaurant! Please. Someone contact me as soon as possible.

I had ADT services at my business for 9 years and had already fulfilled my 5-year contract. I wrote a letter to cancel and because I did not realize that they automatically renew yearly, they billed me for 90% of the year. The contract had just renewed so I owed for almost an entire year of service. I could not keep up with bills due to the economic crisis at the time. I got letters from attorneys saying they were going to add $1000.00 worth of attorney for a balance of $447.00. My rep said that if I reconnected the service, then they wouldn't proceed with going to court. Well, he had my secretary sign a contract to authorize reconnection when I was not here.

ADT Security System installed a system that never worked properly. It would alarm the police and police would respond to a false alarm. After numerous times responding, I was fined by the police. The contractor that installed the system for ADT could not resolve the problem. They still wanted me to pay the monthly payment even though system was inactive.

I purchased a wireless system from ADT based on the information my salesman provided. I was assured I could move the system. My home was on the market, I was very clear that if I could not move the system, I was not interested in signing a contract because we were moving to a rental when our home is sold, building a new home and moving again within a year. The salesman gave me a definitive verbal agreement that it would be no problem. I was able to move the system to my rental location after two weeks of frustration and finally a trip to the corporate office. They did require me to sign a new two year contract. I had them give me in writing an agreement to move the system again in 9 months for a nominal service installation charge when we moved in to the new home. However, when I tried to move the system, they refused. Calls to the corporate office were most frustrating and insulting. The local office never returned my calls. I am now living in a house with no alarm system, which is distressing as we were burglarized prior to purchasing the system from ADT.

They are straight liars! First, ADT bills me every month but turns out its defender security that I’m doing business with, which makes it impossible to get in touch with anyone and get any kind of help! I’ve been in my contract for one year and I’m moving into a new house that has an ADT system installed already. They want to charge me for installation and start my contract over. What on earth makes them think that I want to continue to do business with a company that I can’t even get in touch with and when I do, no one can answer anything because they’re always passing the buck between companies? If you want a security system, don’t get ADT.

From day one, things have been somewhat out of order. The installer was running late, which was not a problem. He did an okay job and left no mess. He also did not leave a remote or sign for yard. He said that since he was late, he neglected to bring them. He said he would send me one. He did not and after several calls to the alarm team in Garner, NC, they sent a sign and after several more calls, they sent the remote but neglected to tell me that ADT had to program it. Needless to say, the remote is still laying in the same place I put it. Now the situation is that I have no landline and ADT wants around $100.00 to change to another type of communicator and additional $15.00 per month charge. The $15.00 per month, I can live with but cannot see the additional charges for the communicator since I was unaware of needing it. I will gladly pay the additional monthly charge if you want to add the proper equipment at no charge. Thank you very much for addressing this situation.

My system never worked properly. I have disabled most of it since it keeps beeping when nothing is wrong. I guess it is a battery problem. I called them and they want to charge me to have someone come to take a look. I have never used the system, but I keep paying. I have emailed them about how to cancel and if I can get a new contract with better equipment, but there’s no response. What an awful company.

I had ADT installed in December of last year, the 16th. The representative was great, very knowledgeable, explained everything fully and so we went over everything and I signed up. The contract states one payment on joining of $107.09. I have a very simple system, monthly payments of $46.00. They were to take the payments directly from my checking account. That's when everything started. I was told that I had overpaid them by $2,000, which they had returned via my account. This, of course, never happened either way, I would not have that kind of money.

We had ADT install a system in 1987. We have door switches in all exterior doors plus 3 fire alarms (2 thermal and 1 smokes). Recently, we had some plumbing work done and the plumber suggested we notify ADT in case his torch set off the nearby smoke alarm. I was shocked to hear from ADT that they were not monitoring our fire alarms and hadn't been in 25 years.

I've called ADT six times today alone and keep getting the run around. They canceled my repair appointment without letting me know. I call in to find out where the repair guy is and they tell me he won't be coming out. Then they say the next opening is over a week away. The lady didn't seem to care one bit so I'm deciding to cancel after having several issues and having the service for less than three months the lady transferred me to billing and the call got disconnected, this has happened 4 times. I'm currently waiting on hold to possible be hung up on again. I can't even cancel my service. Their service is so bad.

I agreed and signed a three year contract with ADT. Each year, I paid in full. At the end of contract, I contacted ADT to advise I no longer wanted their service as I had secured another vendor already. I was told I needed to provide my password which I could not remember but I did return the bill stating on it to cancel the service. I was repeatedly billed, made numerous calls and explanations, still don't recall my password, conveniently no record of my statements cancelling service are to be found and no record of my phone calls.

An ADT salesman came to my house this morning while I was away and my wife answered. He told her that there had been break-ins and robberies in our area recently and so he had been "sent out" to let people know that they weren't safe. She told him we already had a system and he started to ask her lots of questions about our current system and how it worked. We have a "no soliciting" sign at the entrance to our neighborhood. We have a security system sign in our front yard. I do not want random men coming to my home and essentially threatening my wife and children in the middle of the day because we don't use their product. The next time the ADT man visits our house looking to put fear into the hearts of women and children, I will be checking the response time of our local police department because you'd better believe I will call the cops on him.

ADT is not perfect. But if you speak to the right person, they will solve your problem rather quickly. For rebates deals, specials and or billing and technical problem, I use this number. Normally, a supervisor will help you. The number is 1888-720-5982. It’s available from Monday thru Friday from 8 am to 11 pm (Eastern Time) and on Saturday from 9 am to 10 am. On Sundays, the number can be reached from 10 am to 6 pm. Hope this helps you all. I use this number for additional credit and tech issues, but all in all ADT needs to get their stuff together.

When you call for a quote, you get the best customer service and responsiveness. If you haven't made up your mind, a manager will talk to you and convince you of the great service and coverage offered by Protect Your Home (authorized ADT dealer). I had my system installed. During the installation, the technician caused 2 damages - one was a hole on the wall. He realized the system could not be installed where he had opened the hole and while opening the hole, the drill messed up the basement's electrical system. Protect Your Home said they would pay for the damages, but I would need 3 quotes (Net 6 quotes as the type of damages caused required electrician and handyman). I had to pay to get the damages repaired. They do not cover any cost for getting the quotes and many companies charge a fee for coming to the house to provide quotes. The cost of getting the 6 quotes was higher than paying the $400 I had to pay to get the damages fixed.

On 11/22/2011, I contacted ADT, I spoke with a Ms. **. I informed Ms. ** (1-800-437-3611) that I was going to terminate my contract with ADT because of the monthly cost ($31.79). However, Ms. ** said that ADT would lower the cost to a monthly charge of $22.99, if I would remain with the company, and that they would mail to me a contract for one year. I received the contract signed it and returned the said contract to ADT Security Services, P.O. Box 631877, Irving, TX, 75063-0030.

I had moved from my old resident in December of 2011 and transferred my service to my new address on December 14 and for two months, ADT have been charging me for both residents. I saw the error on my bill and called customer service. I told them of the problem was kept on hold for 45 minutes then I asked to speak to a supervisor, Angela is her name, and she told me that I was having service at my old address. I said, “How?” I was standing there when the tech gave my order. She then stated that they would give me back my money in seven days. I have yet to receive it.

My contract with a third party with ADT was cancelled 5 days after making a payment. ADT admitted it should not have been terminated. Third party, Safe Streets, wants to collect from me for breaking my contract. I was told by Safe Streets that if black female dogs pay their bills online, then I would not have this issue. Racist. So sad! The issue is not resolved.

I upgrade my system to include several thousand dollars of wireless coverage for windows and doors. I was told that the system was mine and that I would be able to take it with me. This was a lie. Now that I am moving, ADT says that I can't take the system with me. This is shameless and it appears from all the other complaints on this site that it is a rampant problem as well.

I had a man named Cameron come to the house my family and I rent. He told me he was from ADT Security, and we could get a free system. I said ok. He was soliciting in my neighborhood, not aware that we have a "no Soliciting" deed-restricted community. I had system installed that my landlord never okayed, and I was told it was wireless and have a good size hole in the wall, which I am now responsible for.

About 2 months ago, we decided to install ADT security system in our home. A salesman name Demond ** from Alliance security called me and came out to see my house. He initially said it takes over $19,000.00 to get the system installed even though we previously had Brinks system installed. Mr. ** then gave me a huge deal cut the price down to $1,000.00. I have to sign two checks. The first check pays to Alliance Security with the $459 collected by the tech who installed the system, the second check with the amount of $541 signed to Demond **. After Mr. ** collected the check at my house, he left.

I had a sales person call me about having an ADT system put in my home. I told him I need a camera setup. I was told they could do that with the standard system. I was turned over to another person and at this point, I was told that this cost an outrageous amount. I told him at this point I was not interested in this anymore and hung up.

Two of your men came into my house two months ago and told me they had a promotion for home security. They told me I could have a trial for 3 days and if I do not want it, I could fill in the cancellation form. I filled the form within the three days and sent it. Meanwhile, you took $99 from my account. I called to complain and the response was that they will refund my money.

We were originally Brinks Security customers. I never had a problem with Brinks. If service was needed, they came out ASAP. A couple of years ago, they were bought out by ADT. Last night, our smoke alarm was beeping but there was no smoke/fire in the house. ADT called and said that there is a problem with the system. We needed to call them back as we had a phone problem. We immediately called back and sat on hold for over 20 minutes. No joke, it was ridiculous. This wasn't the middle of the night. It was 7:30 pm. When we finally got through, they walked my husband through 20 minutes of troubleshooting and said we need service to come in. We were receiving a CP error. We were told that someone would contact us within 24-48 hours to set up service.

We were told we would have a yard sign within days of installation of ADT. We still do not have a yard sign. The reason? Our sign reads Monitronics, not ADT. Please respond.

I have tried to contact their customer service about my contract payoff. I have to close the checking account this is taken out of, and need this billing to finalize an estate. So far, I have gotten no help.

I have been a client with ADT for eight years. For eight years, always paying on time, never had a bounced debit order, nothing. Today, if I calculate, I've paid over R30,000 for a system that I don't even own. I phoned ADT to cancel the service and they told me that when I cancel, they will be coming to take the system out as the system doesn't belong to me. I feel that after paying so much money at least I should be owning the system.

My entire home filled with smoke and the fire alarm never went off nor did I ever receive a call from ADT. When I called them, they said they never received an alarm message and that they were really sorry. After 24 years, I guess it's time to change.

In August 2011 a sales rep came to my home to install my system and had me sign contracts. No problem. I needed to pay an initial payment of $350, but I was supposed to receive a rebate for $250. Needless to say, that never happened. ADT proceeded to deduct my monthly monitoring fee each month. Things were fine. Today, 3/1/12, I opened a strange piece of mail. It was from a collection agency for ADT for $1055.99. I was completely floored. I called ADT. They told me the sales rep back in August did not process my original payment, so now I owed $379 to re-activate my service. Not even the $1055.99 they reported negatively on my credit. Since all their policies and procedures say I should have known my initial payment wasn't processed, I now must pay a higher monthly monitoring fee each month and sign a new contract for another 36 months; otherwise, they would sue me!

I've been an ADT customer since 2004, but needed to cut back on some expenses due to the poor economy, and requested cancellation in Oct 2011. The person on the phone said they would give me two months free to get through the holidays. I said that I would only agree if I didn't have to call back and cancel again. The gentleman assured me that yes, indeed the account would be cancelled if I didn't call back to let them know. I agreed to the free two months, of course!

My mother-in-law passed away after being an ADT customer for 19 years. The company charged my husband a $500 early termination fee for cancellation of service when we sold her house. His name was on the account with hers because she was 90 years old and he was the one to be contacted in case of an emergency. He explained the situation to ADT with absolutely no result. He put the charge on his credit card. ADT are crooks!

I was disconnected and then reactivated. I gave my credit card information to my rep so they could debit my payment from my account monthly. I also understood that this would occur, not really checking monthly on this bill until December's bill came, and I noticed that these charges were crazy. I believe it was $198.00 due, I attempted to contact them and it was not resolved.

My sensor on my front door is inoperable. It took me 3 weeks to get my first appointment in which I took a half day at work to sit 4 hours for a no call, no show. I called and they said the tech went home sick, and gave me an appointment for a week later. The day of my new appointment comes and I take another unpaid half day of work and another no call, no show happens. I called the office and was told I was not on the technician’s work sheet, but I got an email confirming my appointment. They gave me another appointment for today, 2-25-2012, between 8 and 12, another no call, no show. I called and talked to a manager and he says it’s flu season.

I am extremely surprised and really disappointed by unfair charge after I had discussed with the customer service rep some months ago. The monthly charge was paid directly from my bank account. That is why it went so long without being noticed. It happened to be today (02/23/2012). I checked my bank account and found out that the monthly charge remained the same ($43) instead of $27.99 as agreed. Isn't it illegal to do this? Isn't it a violation of Customer Service protocol? Shame on ADT!

On October 26, my husband and I met with an ADT salesperson, to have a basic alarm installed in a house that we had just purchased in San Jose, CA. The sales person, Ramil, encouraged us to upgrade our existing home too. I made an appointment for another salesperson, to give me a quote, two days later. The salesperson, Nary, never showed up as planned. Ramil agreed to travel 40 miles north, to give us a quote. On November 11th, we purchased a high-end Pulse ADT alarm system in our home. The system was to replace an existing network security alarm system. The salesperson was professional, with a high level of customer service. However, the positive experience ended there.

I had an ADT rep come to my house on 9/2011 to set up service. The rep failed to inform me of the 3-year contract. The next day, when the installer came out, he informed about the contract and I advised him to disconnect all the equipment because I didn't want it. He said he couldn't do it that day, he had another appointment and for me to contact the rep who came to my house. Well of course, he wouldn't call me back so I contacted customer service and they said for me to fax a request to cancel in and they would take care of it. I called to verify if they had received it and was told I wasn't in the system. I needed to fax it to the local supervisor Michael **.

I have been attempting to cancel my business account with ADT since September 2011. I called their customer service department, where I was informed that I needed to write a letter on company letterhead with my account number on it. I did that, faxed it into their Customer Service-Business Cancellation Department number that the service rep provided me. The fax number they provided was **. A few weeks later I received a past due bill and called them to find out the status of my fax. I received, "What fax? We did not receive any fax,” but they did have record of the conversation.

For the past 5 months, I've been getting an FC on my home monitoring system. I've had ADT for 2.5 years now. It comes up once a month, then goes away and had no idea what it was. It apparently means failure to communicate. So for the past 5 months, ADT has not been monitoring my system nor did they let me know that there was an issue communicating with my system. My bill per month is $27.99 for monitoring, $6.00 for remote key fob and $6.00 a month for maintenance. So I called them and they were rude about it and didn't mention that they wanted me to test it, which cause a high decibel screech for 1 second. Thanks ADT.

I purchased an ADT home system well over a year ago. I now get a San Diego County Sheriff bill for over $100 saying it is not permitted! I already pay $450 for a fire station to stay open and now CA wants a state fee. While we watched our homes burn in the '03 firestorm "there's nothing we can do," we are told. No ambulance (that was an added tax years ago). We await a casino ambulance and bill. Long sheriff waits if anyone can come at all result in "go to a hotel for safety" while trespassers and tractors they permit on your property. Animal calls, they don't so even a mountain lion cornering my 9-year old. Only a mile from a city line and with a city address, we get no help from them. Driving to the CHP’s office is more help. County sheriff low budget. The city answers the ADT calls to wake the sheriff from his nap. Permits should be paid for ahead by this company and notices of what services are available here.

I was unable to access my account. ADT does not return online complaint calls. The website says they will return a call in 48 hours or less. Forty-eight hours is an extremely poor level of service rate, which doesn't seem to matter since it has been 3 days and no call yet. Perhaps my alarm makes me feel better, but if this is their level of service I have to wonder if the system is going to work and if they will respond when needed.

About 6 or 7 months ago, our alarm system had a message on the keypad saying that our system was not working properly. The alarm system would still arm and disarm, but was not responding to ADT or police dept. It also would beep very loud from the keypad until we canceled it out usually around midnight and would wake us up. We called and set up an appointment to have it looked at. The tech came out and said he needed to order a part to fix it.

My wife and I ordered service through ADT a few months ago. We got transferred for work a few months later and decided to rent our house. We have great tenants and they decided to keep our security system and got a contract under their name. A few months later, we started getting letters saying that we had past due bills.

We signed a three year contract with ADT. We moved a year later and were told no problem, they would move the service at our new home. What we didn't know is that by doing this we were beginning the three years all over again. What a rip off. Read every word of those contracts. Lesson learned.

I have been a client of ADT for over 4 years. The problem with ADT system I had is when someone opens the front door and I am working in the back of my store, I cannot hear the door chime. In December of last year, I contacted ADT and was told by sales rep that if we install new system and move the keypad to the back of my business, all my problems will be resolved. I was given a quote of $248.00 and was told that there is a coupon for $100.00 off on installation. When the technician installed the system on December 16th of last year, I complained right away to him that the door chime in the new system he installed is actually quieter than the old one. I was told that there is nothing he could do. He even showed me the speakers on the new and old systems and old speaker was 3 times larger than new one. He promised to investigate and to call me back within few days. He never did. To my surprise, ADT billed me $421.12 instead of $248.00 with $100.00 discount (invoice #**).

I contacted ADT, even though the system in this house is Brinks, over two months ago. I paid $200 over phone and waited for technician to call to set up system. Jason contacted me. Ellis is the one who set up the account. And after running through the entire house opening and closing windows, doors and all, the one "zone" that will not register is zone 4. I told Jason I thought this would happen since this is an older home and right before they sold it to me in 2005, they replaced all the windows. Zone 4 is now a solid plate glass 100' wide window. I was not sure what was here before, but that is what it was when I moved in.

I sent a letter to ADT, as required to cancel service in October 2011. In November, I got an invoice. I called, and they told me there wasn't any problem and that my service is canceled, and there is no charge. In December, I got an invoice and a threat, I called, and they told me there wasn't any problem and that my service is canceled, and that I have no balance. In January 2012, I got an invoice for twice the amount, and the same threat of collection action. I called, and was told ADT had no letter or record of any calls to them about my account. I was told to send a letter (I did). They would make a note of our call, and there would be no balance. It's February, and guess what? Now, I am told that my letter was not signed, and the service was not canceled, but I could cancel today with just my password and a balance. Yes, I am upset that any company would handle any account in this way. So, at best, all I can do is pay, or have my credit attacked.

I was quite disturbed to find out that after an ADT installation in July that the sensors installed were faulty. I found this out by myself by accident because I had the chime function on. When I checked 2 other doors, they were not working either. ADT came out and informed me that the problems were faulty sensors and replaced them. When I asked more, he said there was a batch, but there was no way they could trace them. All ADT customers need to be aware that there was a "batch" of faulty sensors (according to the ADT serviceman who was here).

My home was in Michigan. Because of poor conditions in Detroit, police would not investigate alarm calls. ADT imposed a $7.00 per quarter charge for a private security company to go out and verify there was a problem at the home, and then the police would go out on their word. In my case the home was broken into, keypad was pulled out of the wall and people were living in the house. I called ADT to find out why I was not informed of the breaking and was informed that there is no way for the company to verify a breach in the system. When I asked why their advertisement claims 24-hour monitoring, I was hung up on by call center clerk.

After seven months of trying to get ADT Protect You Home to understand that they owe me and my family for the lost of my things on July 13, 2011. They still will not understand that my home was burglarized on July 13, 2011 and that the crook had to have went into the front living room in order for my alarm to sound off. When I came home on July 13, 2011 I heard my alarm was going off and some kids outside were pointing it out to me that it was going off for 30 minutes. I do have some letters that I gotten from ADT claims. In those letters a man named Jeff **, was making up lies about the technician not finding nothing wrong, which is a lie by Jeff.

I was scheduled for wireless installation today and the customer services told me that the technician will visit between 12:00 noon to 5: 00 pm. The technician did not show up until 4:00 pm. When I called customer services told me that the technician had called at my cell phone. I told them that he did not call because there were no incoming or outgoing calls between 12 to 4pm. Then they told me that they tracked him through GPS and he had come to my place and might have left a note.

I had an alarm system, put in by apex alarm system because I wasn't satisfy with ADT from the past, when several month with Apex Security system they sold some contract with ADT alarm system. I wasn't happy but in the contract it states that they can sell some contracts to any supplier that's besides the point. I was paying them on time till I, myself notice the police came here to my house without me pressing anything etc. I called the company, they told me they will send someone to the home, well, no one never show up. I then received a letter stating in March 19, 2010 that the monitoring center receive signal of low battery or the control panel was lost then again I called the ADT security system. They told me again that someone will come out.

We recently bought a new home and were told by the seller's office that the security alarm companies would be beating down our door to gain our business. Well, this didn't happen for the first few days so I called a local, authorized ADT Dealer, Protect America. The lady on the phone said that she had been working for ADT/Brinks, etc., for over 20 years and enjoys her work as well as the company. She promised me (2) free key remotes, the cell uplink for free (equipment only) and installation would be free. At the end of the call, she told me the installation would be $107.17 after she originally stated it was free.

They are thieves! Do not use them! I purchased a home that already had the system installed. I called ADT to re-activate. Sales rep, Randy, was a great guy. He answered all my questions and was very friendly. They wanted three-year contract to proceed, I will not do this. He brought out a "rider" (supplemental form) for a one year.

On October 2011, I walked to what would be a heart breaking experience. More than $30000 worth of goods was stolen. Computers, camcorders, three plasma TVs, designer bags and leathered coats plus much more. But the heartbreaker was my $31000 of jewelry collection over 28 years, some even belonged to my dead sister. The tech who came to fix it the next day stated that the wires crossed. There was no way there could be a signal to the police are to ADT. The insurance company said ADT was not at fault for the lost.

I moved to a new home in December 2011 and had ADT install a cellular alarm system since I do not have a phone line or an attic. The technician installed the monitor pad in the kitchen area due to better reception. As soon as the technician left, the alarm went off and it gave an alarm code of 103. I called ADT and they sent another technician. The new technician complained about the previous technician and he moved the monitor box to another location, leaving my holes in the wall of my new home. When the technician left, the alarm went off again. To this date I have been paying for an alarm service which does not work. I called ADT customer relations department to no avail. Today is Jan 20, 2012 and I am still waiting for a call from ADT.

Long time (great service) Brinks customer. After Brinks bought by Broadview, then slammed to ADT. Sloppy service, lies from service techs. I had equipment failure in December 2011. Called "ADT". Promised to send tech between 9-12. At 11:45, receive call (on mobile so tech has the right number, agreed?) that tech is late. Okay, I will be here. 1:00 call because no tech. Advised tech came to house called repeatedly on both mobile and land line, and "there were 3 dogs at the gate". Note both have automatic number identification (ANI) and there were no calls! But there would have been 3 dogs at the gate!

On 10/ 21, 2010, I upgraded my existing ADT security system to the ADT Pulse Premier (Interactive Solutions). This included an outside camera at my front door, 2 nanny indoor cameras, 1 motion detector, 1 thermostat, 1 light dimmer, 1 touch screen, 1 keypad, 1 key fob, 1 broadband iHub, 2 smoke detectors, 1 lamp module. ADT completed the work on 12/10/2010. Since the day of installation, I have had nothing but problem after problem with this system. In 2011 alone, I have had to call for a service technician to come out to my home on March 30, 31, April 4, June 30, July 18, August 1, 8, and 25 because the iHub failed to maintain a broadband connection or device connection.

A sensor in the back bedroom was damaged. When I called ADT, I was told to replace the battery. It took me a couple of days to find the weird size battery and replacement did not fix the problem. That was in November 2010. I was only available to meet with a repairman on the weekends. After several months of trying to meet up with the local repair. After months of no help, my wife told a lady at ADT that she would not be paying the bill until the back bedroom sensor was replaced.

Last December 30, 2011, I met with an ADT Sales Person who said that they would upgrade my present system. On 1/2/12, the installer came and replaced my unit, downgraded my electronic talking keypad to a cheaper brand that does not talk, and eliminated my key ring remote. He just left and did not provide any direction in using and arming the system.

I have talked to numerous people with the company. We referred my brother to have ADT installed at their home. We were told we would receive a $100.00 bonus offer and that they would receive a $100.00 bonus offer. Everyone that I have talked with transfers me to someone else. I have sent in emails to be contacted with no response. I would like the $100.00 bonus offer to be honored both for us and for my brother. I will file a Better Business Bureau complaint next if I do not have resolution to this matter.

The sales rep was nice. But the company itself runs like a used car lot. I let the rep know that I was going to gather other quotes but he scheduled me for an install regardless of never receiving approval. I kept getting calls, and still get them, got one today even though I went with another security company. I highly recommend you do not get involved. They are a really annoying, greedy and tacky company.

My church had called ADT because I wanted them to take over the current camera system we had, so they came and put in their DVD recorder and they promise me that signing a 5year contract, ADT will do maintenance any of my cameras even though they are not ADT camera. Now, I called after 3 years and they told me that they will only do maintenance on ADT cameras only.

I am writing to you because I don't have any other option left. I have gone through all the tel # published on your websites and talk to multiple agents at your customer service area and also as per their request, left multiple messages to the local ADT office. In the case of no answer, I have asked one of your ADT representatives to send an internal e-mail to the service manager of the area. Still No answer. One of the largest security monitoring companies in the US, who we leave all our piece and mind to, can't find an individual who can simply take accountability for their action.

I called to cancel my ADT service on 1/05/12 due to problems with the alarm system. A customer service rep told me my account had already been closed. When I asked how long had my account been closed while I was paying them $99.00 every 3 months for over 11 years; the CSR put me on hold then came back in 5 minutes and said she made a mistake and the account was not closed. She then told me the company will close out my account effective 2/02/12. My account is paid in full until Feb. 2012. The company is spam. The charge a fee and do not monitor the alarm system to see if its working. I believe they charged me money and they did not provide a service.

Sensor failure on smoke detector generates a loud beeping every four hours. Service tech showed up, after four weeks, without the parts. Blamed it on Hurricane Irene. I made numerous calls to customer service. Their response was, "We will send an email to the center to get you expedited." Nothing came of that. They offered me one free month. I am canceling today going with another provide. The actual customer experience in terms of service delivery was awful. Under Brinks, my service was stellar. My recommendation would be to stay away from ADT.

I ordered ADT on 11/22/2011. I was given a contract for installation price of $149 and a monthly service of $48.99. Then I get the bill! The installation fee is $199. They also have two monthly charges of $4.04 for smoke/heat detector, not in contract. They also have a fee of $6 for extended service plan! Not in contract!

I would like to know if this has happened to anyone else. We have built a new home and thought we may want a security company for our home. We contacted ADT and they quoted us an amount over the phone that it would cost per month. It was quite a bit more than we were willing to pay, so we said no thank you. A lady called a couple of days later and said she would come out to the house, making it sound like she could get the payments a lot lower per month than originally quoted. Two days after that and a couple of days before the lady was to show up from ADT, our mailbox was bashed in by a bat. Our first thought was that ADT did this to make us feel we needed security in an uncertain neighborhood. We were wondering if this has happened to anyone else who has inquired about ADT.

In December 2010 I signed a three-year contract with Protect Your Home, a subsidiary of ADT, for a security system for my mother's farm house in eastern Washington. I had power of attorney for my mother and had to make all the arrangements from my home in Oregon, 450 miles from the farm. By September 30, 2011, the system had failed several times. The first time we contacted ADT, we had a wait of several days before a technician could come out and fix the system. Because we had to stay at the house with the alarm sounding, we finally got someone to talk us through disarming it until the technician could come.

I got the "security system" before it was bought out by ADT and was under Broadview Security. That was the first mistake. The installer took over 8 1/2 hours to install a system in a 2,000 sq. feet mobile home that had previously been wired with another system. The entire time, he talked on the phone with his cousin about buying Pit Bull puppies (probably for fighting?) in Knoxville and then arguing with his girlfriend about where they would eat dinner that night. Yeah, I know way too much about the guy's personal life now. So when it came time to finish up and sign the contract, he falsified his hours right in front of me, which gave me no confidence in the service right from that minute.

I have been receiving calls from ADT from day one. When the rep came to talk to me about the service, he tried to convince me to sign a 2-year contract to lock in the monitoring charge. I said "no" because I wanted to make sure I would get what I expected. Well tonight, I asked when I could cancel because my year is up and the rep laughed and told me I signed a 3-year contract. Well, the whole purpose of asking a rep to come out and not call before the installation was to make sure that this was something I wanted. I don't do long term contracts for this very reason. Not to mention that they want the $99 installation fee that I thought had already been paid and my receipt says the same thing.

On 30 December 2008, at approximately 5:00 pm, an ADT salesperson came to door offering an ADT system free of charge. Because of what he said was a recent break-in in the neighborhood. I asked him if free included no monthly service charge, and so he simply walked away without so much answering my question or saying good-bye. Clearly, as soon as he realized making a sale with me would not be quick and easy, he just walked away without so much as a good evening, so as to not waste any more time with me.

I applied online for an alarm to be installed. I waited three weeks for someone to contact me, but in that time I got a NR of a consultant from ADT (Hendrik **) from a friend. Hendrik came to give a quote at my home for the alarm, and he promised me that he was going to give this application through as urgent, and that it would be installed before 5 working days. I paid the amount of R1,395 to ADT, and that is when my problems started. We never heard back from Hendrik, so that he could to tell us when the alarm was going to be installed.