ADT Reviews

ADT is always dependable. Everyone I've dealt with has been pretty good. Also, installation was quick - it was pretty much within five minutes of the salesman. I’m highly satisfied with the monitoring service that I got for my home. Everything's been good, so far.

I was not happy to learn that the service that I thought was being transferred to my new residence was not to fulfill the original 3 year agreement from the purchase of my previous home. NO! It was another 3 year contract, 3 LONG years that I am not certain I now want. On top of that, the installer told he me couldn't continue with the installation until I Read and SIGNED the contract that was emailed to me... in the middle of moving. Who keeps up with their email, certainly not me. I had to stop unpacking, log into my email account on my phone (since my desktop wasn't working yet), find the aforementioned document and sign and send it electronically. NO, I am not happy. Communication from the beginning would have saved a lot of frustration on my end, and likely retained me as a customer when my obligatory contract is finished.

Equipment & cameras do not work on consistent basis, which causes my home to be unprotected frequently & long periods. Requires frequent repairman visits to my home for long periods of time, which is inconvenient for me. Recently, was told by ADT repairman that ADT had sold a product that does not work. I paid a high price upfront for security equipment & cameras but equipment & service is not dependable. If I change to another home security company I would have to buy new equipment & cameras so I'm stuck with ADT & they know it so they don't care about customer satisfaction.

I'm very satisfied with ADT. A bunch of people on the street had their system and we figured we’d get it too. I got a remote, a keypad, and the ADT yard sign. Their reps were able to answer all my questions and were always pleasant to talk to. The installation team also showed up on time and finished their job in a timely manner. ADT has given me excellent service so far and I'm staying with them.

We have had ADT for years because we trust them and know they are always there when we need them. We haven't had any problems and we have had their security system for several years and we recommend them highly to anyone.

I bought a house in January 2017 which came with an ADT sensor system that I planned to do a significant renovation on within 6 months. ADT confirmed the sensors and system worked correctly. Knowing that I only needed monitoring of the house for less than 6 months I specifically asked if I could activate the service and then cancel with one month's notice which the sales representative indicated wouldn't be a problem; they didn't mention the 2 year contract or $800 cost to exit the contract early!

I have been an ADT customer since December 2016. When I signed up for the service back in 2016 I paid the installation fee ($99 plus taxes) prior to the arrival of the technician and few days later when the technician arrived I selected to be enrolled in the Pulse plan. After discussing pricing and different options with the technician I paid the amount that would cover the difference between the promotional package as well as the fees necessary to obtain any permits necessary in my city ($131 plus taxes). Again the technician assured me that ADT will take care of the paperwork, permits and everything else.

In May 2017 I contacted ADT to set up a consultation for a home security system and exterior cameras. On June 3 a representative in an ADT uniform came to the house and we agreed to have a home security system installed along with 4 exterior cameras. Approximately, a month later we were having problems with one of the exterior cameras being offline. We contacted the technical support department and were told a technician would have to come out and service the camera. Jeff, an ADT representative from the corporate office, came out on Monday, August 7. He indicated that he could not service the camera because our account was with Defenders (ADT’s subcontractor – a company I did not contact nor agree to do business with). He also indicated that the reason we were having issues was because the cameras installed were interior cameras and they were getting wet.

Nice brand name and the system was acceptable for periods of time but we had many outages. I believe we had people come back to our house 3 times and did 10 plus phone service calls when there were outages. After moving to a new home, we tried again and had many of the same issues. We decided to switch to SimpliSafe which has been much easier to use and flawless.

We’ve known ADT for years and have been very happy with them. We've got lots of stuff from them and the service has been excellent. The sales reps were great. They’re friendly, helpful, knowledgeable and responsive. The installation team was great too. They came on time, got the equipment in and explained it thoroughly. They also cleaned up after themselves. Overall, it was a fantastic experience. They were very professional and that's good enough.

We are, so far, happy with our choice to have ADT for security in our home. The first time I set off the security, the call to me was friendly, knowledgeable, and helpful. Would recommend to friends who desire security for their residence. I feel safe at night after setting for night security. And, that is important.

The ADT installers were very professional. I thought I was going to have a little rough time to use the security system but it is really easy. It's working fine and I don't have problems with the alarms, windows, and everything. We're going to get motion cameras soon and we would use them again.

I've had ADT for a long time even before I moved to this area. I had ADT when I lived in Virginia and in Illinois. By the time I got ready to move into a new development, there had already been break-ins. And so, we contacted ADT to get set-up when we had the house built. Right now, I have door and window contacts, motion sensors, and cameras.

My experience with ADT has been excellent. Thursday, 8/17 I went to my daughter's, setting the alarm and leaving through a distant door. My daughter told me she had had a call from you, and when I got home Friday I found a note from the sheriff's deputy that he had checked the premises.

We have had a couple of occasions where the alarm was activated, once where we accidentally set it off and another where the sensor in our basement went off in the early morning hours and the monitors response time was within seconds.

We have had ADT for many years and we are very please with the service we received from them. They are always very timely when our system goes off. We would recommend ADT to all of our family and friends.

It's a bit confusing, but I must admit it is easier to use than the previous website. I would recommend ADT especially if you live in an urban area and you live alone. The key fob remote is also extremely helpful if you're elderly or disabled. The email alerts are helpful and the staff are also professional.

I had ADT for more than 10 years and their representatives have been good to me, so far. They also put a new security here not too long ago and I’m satisfied with it.

Our house was burglarized several days ago. We called ADT to get a security system. Customer service was very nice and told us the prices and options available to us. Because our wireless reception is spotty at best, he recommended that someone should come to our property to determine if we can get ADT installed. He set up an appointment for us and stated that someone would come to our property 2 days later at noon. I called ADT. After waiting for nearly two hours after the set appointment time and was informed that no appointment was scheduled for us and that we have to get an appointment for another day. Not planning on ever doing business with ADT in the future, considering I could have worked that day instead of sitting around all day for nothing.

We have had ADT for many, many years. We have gone through 2 batteries and we have called and they are mailed out immediately. Every time our alarm has gone been set off, they call within just a few seconds. We have no complaints. Everyone we have ever talked to at ADT is friendly, courteous & helpful.

For the most part, I'm very pleased with my ADT. I'm 86 years old and feel like I'm protected while living alone. Sometimes I don't understand how my system works and such, but I feel secure knowing that my home is being monitored by ADT.

We switched to Brinks then ADT bought them out, and we have the window sensors and the lights. They're giving me peace of mind. Their sales reps were knowledgeable and the installers were great.

We recently purchased this home with a functional security system monitored by ADT prior to our purchase. Since we were from another State, I checked online for ADT to have the monitoring reactivated and called the toll free number. I explained what I needed and was told that by law, they would need to install new keypads and would confirm the system was functioning properly. When asked for the cost, I was told with signing a 3 years agreement, they would include a $1,000 credit for equipment. The service call would be $99 but they would include a gift certificate to cover this. I made the appointment and gave them my credit card number.

I have had to call customer service on several occasions. The equipment is fine but needed to prevent alarm going off as I was having work done in the house. Multiple silly questions that I had. Customer service is exceptional, knowledgeable and caring. Just a FYI I am a senior citizen and am technologically challenged. I wish that all equipment services had people like ADT has, or at least be trained by them. I would not change for anything. Thank You. Thank You. Thank You.

I have nothing but good experiences with ADT. We have had our system since 2009 and we use it. It is reliable as are their representatives. Mostly I have set the alarm off by accident. I know the check up call will come or the sheriff's department will. Know ADT will protect us and our property.

My alarm went off. I did not know what set it off. Just as I was about to call ADT, they called me. I had forgotten about the handheld device and did not realize I had set off the alarm handling the device. It was explained to me very well. I now have this at my bedside... hopefully I won't have to use it. I feel secure with ADT.

I have the ADT system, which includes motion sensors, window breakage, and smoke detection, in a rental property. I was very happy with their speed when the alarm went off, accidentally. They were very prompt in calling my house.

The new system has been great. I love it and I have had been questioning me about the service and I told them I got it thru ADT. The chaplain that comes to my house had it installed in his home after seeing it work in my house. He had it installed in his home so I am glad that I got the system.

I'm so tired of the chirping from the system. It has been going on since the middle of June, now it's the middle of August. It chirps all night, it may stop for a while, but starts back, they have sent people out, we have talked to customer service and nothing has changed. Supposedly, they are upgrading, but how can you upgrade and your service is worse than it was when we got the system. I get up at 4:30 in the morning and most of the time I have been awake because of that darn chirping every 30-60 seconds. Not happy at all, the service may not even be working, since it chirps all day and night.

Our son came to visit and we went off to supper and left his dog at home. We did not realize the alarm would go off, we set "away" like we always do. Your people explained the issue and was very kind. Thank you for making us feel safe when the system is activated.

It was an interesting experience, fun and educational. The young man was on time, identified himself and we began a close relationship, over the next 4 hours. He knew what he was doing and explained his step by step activities (to all my questions). We had the devices installed in a manufactured home and it was the 1st one he had done. Also, the wall used had a legal room added on and that made his job a little more difficult. The Area Manager came to visit us and to see him (for the first time). After it was installed and working properly, the worker gave us detailed instructions on how to turn it off and on, set it with a new code and made sure we were comfortable in doing these things, BEFORE he left. (Too bad my husband forgot lots of the important things like the remote to turn it off before opening the door and remembering the manual code). No problem as I was there. Hahaha.

Our technician was knowledgeable and worked with us to do the best package according to our needs. He was not too friendly or warm but did meet our needs as far as the alarm system goes. The whole process took about 5 1/2 hours and he taught us how to utilize it and where to call if we had any questions or concerns. The customer service rep was very kind and helpful but no one seemed to explain the Visa cash back process and I just assumed it would be mailed to me. I am very happy with my alarm but definitely would've appreciated more detailed information during the whole process.

The people in my apt. building came into my apt. and although they had the code # it didn't work for them so the police came. They were polite and checked everything out. I just hope I don't get charged for this false alarm since they did have the key.

Overall, I am have been very dissatisfied with my experience in upgrading my ADP system to Pulse. Last month, I explored upgrading my current ADP security system to Pulse as well as adding an automatic door lock. After spending some time on the phone with the salesperson, we agreed to a price and setup an appointment. I called back shortly before the scheduled appointment to exchange the lock for a doorbell as I was unable to drill the hole for the deadbolt, which I was told ADT did not do. In this follow-up discussion, I learned that the original salesperson did not code the appointment as an upgrade and therefore the incorrect time for the job was set. Even though this was of no fault of my own, ADT was pushing to reschedule the appointment instead of finding a way to make this work.

We purchased a package from ADT which included our doors, windows and garage door. Thus far, their service has been excellent. They are always available and we've had a great experience with them.

I signed up Monday Aug 7 2017. I was installed Aug 8, 2017. I was leaving for a trip to New York for a week. A few weeks before that there had been some break in in the area so I decided to get an alarm system. They came to install, said they couldn't mount my panel on the wall, then he said he could. Then the panel they brought is old!!!

After my home was broken into, I contacted ADT without hesitation. The Company is the leader in the business and every job I've worked that had a security system was an ADT system so I was already familiar with the equipment, services, protocols, and professionalism. I am already recommending ADT to my family, neighbors and friends so they are never a victim like myself.

I very, very rarely give bad reviews, but I am so upset with the crookedness & unprofessionalism I am experiencing with ADT. Nevermind robbers, ADT stole $2,500 out of our checking account. That's right, they did not have permission to take that $ out of my account. It was supposed to be monthly payments over 4 months. It all started when I made appt to have our existing ADT system service turned back on. Installer came out & told me that we could not use old system due to some new regulations & wanted to sell me a $5,000 system. After settling on needing only 1/2 of that & still being $2,500 & not budgeted for (On phone they told me there was less than $100 setup fee then $19.95/mo for 1st yr, w/2nd & 3rd year a bit more expensive, depending on service I selected) installer told me that we could split payment over 4 month period, so I agreed.

I really don't know where to start. Our technician was extremely nice and also very thorough! He went over everything and answered all our questions, even when we asked them twice! Gave demonstrations of the equipment and explained everything until we were comfortable. We have a great level of comfort now!

David the Security Advisor was very professional and helpful. He tried everything he could to satisfy our wants and needs. The CSR that I talked to on the phone promised a lot of things that couldn't be done but David did his best to satisfy our wants.

We've been with ADT for years and we're satisfied with our experience with them so far. They’re friendly and helpful. And the installation team was on time.

It brings peace of mind to me that I am able to sleep soundly without worrying about every little noise. My children who live away also don't worry about me knowing that I have a security system. I use it faithfully, and have actually had it alert me when I left something too long in the microwave and the smoke detector system alerted me -- by the way, my regular smoke alarm never did go off.

I have had this company for quite a while. I needed to have my old system changed out and the company sent a technician who was able to get my system updated quickly. I am satisfied with the response time on callbacks.

Have had for 2 years and love the Pulse Service. I have my A/C, 2 wall outlets, and 1 light bulb all connected to it. Everything is programmed for scheduled times. Perfect when I leave town and no one is home. My neighbor also has her own code when she comes over and I love that I get all alerts on my phone.

Last month I had a false alarm while I was out of town. ADT responded quickly and appropriately, called my son, who went to the house, also a Sheriff's deputy came. They established that it was a false alarm. I found out about it after I returned from out of town. I work out of town in a facility that doesn't allow cell phones, so ADT had to use the backup contact system already in place.

We have had reliable service for the past 7 & 1/2 years. Also customer service was supportive in price negotiations and lowered our monthly bill. Our emergency contacts have been notified, fire alarm is in order and the phone operators have provided clear communication.

We’ve had ADT’s basic package for several years now and I’m totally satisfied with them. We live out in the country and I know if the alarm goes off, they respond pretty fast. My son went out the door one time and didn't set the alarm. It went off and they couldn't get a hold of us. There was a policeman here in a short time and I was happy with that. He didn't need to come out, but I was happy to see that if we did need him, they would be here. So, it worked out well and I'm happy.

Technician responded to my request for a service call after one of the monitors was activating itself for no apparent reason. Tech came, replaced the unit plus also replaced the master control unit used to turn alarm on and off. It was getting worn and some of the numbers were hard to push. Done promptly and all is working well and as advertised.

To be aware there is safety and calm in one's home is a gift in today's world. ADT allows one to have a mind at peace. They are professional and attend to problems with care and quickness. Top decision of my life installing ADT.

Great experience from the ADT salesperson to the installer to the Pulse system itself. I love that I can look at my phone and see if all is clear and if the system is armed or not. It also sends me alerts when the system is armed and unarmed. Very easy to use. I love it and recommend this to anyone who is looking to protect their home.

ADT always provides customer service. ADT has friendly technicians and friendly staff who are willing to assist you. ADT gives us a 15 minute lead time call to let us know approximately when they will arrive. Giovanna in San Angelo Texas has been willing to assist and provides customer service effectively.

My alarm went off at 7:30 one morning and I did not receive a status check. I find this highly unusual that no one checked on this. A door was opened accidentally but I still should receive a phone call.

I have been a customer with ADT and really love them. When there was possible break in at my home they called me and my emergency contact to see what to do before they called the police. Keep up the good work ADT!!!! ADT is always there when you need them.

Had the ADT system alarm not alerted me (out at dinner) and the local fire department of an ongoing event in my home caused by the family cat, I could have possibly lost my home. Prompt action by ADT minimized the damage to my residence.

ADT helps us feel safe at home as they take their customers' safety to heart. I've had a few false alarms and they have called within a second; 1 to make sure I'm alright, and 2. Not to call the cops so I will not be charged for a false alarm. They are very helpful, will answer any questions and walk you through testing your alarm. Best customer service. I recommend ADT to my family, friends and anyone looking for reliable and affordable home security company.

I am completely annoyed with the lack of customer service that I was promised when I signed on with ADT. Due to an error in billing I was promised two months of free service. And yet my account was billed. I would like this matter addressed as soon as possible.

I received technical support to reset my passcode. The tech was very patient & helpful in directing me through the process! I am 74 & not very knowledgeable about computers. He was extremely patient through the entire process! He was very reassuring even when I had he had to repeat his instructions to me!

Lower your rate for great customers. I been a owner for many many years, no problem, pay my fee every month and always on time and, paid the full amount. Left a bad system for ADT and enjoy it and that peace of mind that when I am on the road or away from my residence, my wife and kids are safe. I have told countless family members and friends about your great protection system, some have gotten your service. Keep up the excellent job. Owner for life and in all my houses.

I live in a townhouse and I got two motion sensors and some magnets up the doors from ADT service. It’s a great system. The salesman was very informative and he said that it’s what I needed which helped me decide to get the package. The installation guy knew his business exactly and he explained how everything works and what I need to improve the system. I’m satisfied with the service.

We have had ADT since October 2005. We value their service as it provides security and peace of mind for me and my wife. We got ADT after two break-in attempts. Have not had any problems since. Upgraded to the Pulse system and recently added Z-wave units and cannot be happier. Every time we have contacted or been contacted by ADT personnel, they are the best.

ADT and their Primary Provider called Defenders with Protect Your Home has been a nightmare. They lied about the cost, it was the typical "bait and switch" tactic. Then they added additional fees for an electrical permit and alarm registration for a total of $132.10 and when I questioned them on it to another representative I was told they are not necessary. Would they have said or done anything about the additional charges if I hadn't questioned them, I doubt it.

I have been an ADT customer for a number of years. They have an excellent product. Their customer service are always very helpful and show concern for my safety, anytime I have an alarm activation. I would recommend ADT to my friends.

We like the knowing we are safe and our things are safe when we gone. There has been several robbery in our area. We work nights & can now relax. I would recommend ADT to anyone looking for a security system.

Excellent work. Friendly, knowledgeable, went above and beyond. Got the system put back together and working after the cable system messed it up. Also replaced battery and did functional tests. Involved rewiring the phone splitter to match the new cable box. Great job.

ADT is a great company to have home security with. Had them for about 17 years. If you have a problem they come right on out and get it fixed. ADT has a very professional customer service. I would highly recommend them.

My last situation with ADT is my apartment smoke alarm went off. They contacted me immediately. I told him that everything was fine. I was just cooking in the kitchen with all the windows closed and they said okay. They will call the fire department to cancel the call.

Associate was very friendly and knowledgeable of all equipment. Recommended to my Step Daughter and she chose to have the installation as well in her new home. Will recommend to others in the new sub division. Looking forward to a safe home for the future.

I frequently traveled over the 14 years I have been using this system. It gives me peace of mind to know my family is safe when I am away. We love having the doors chime to notify us if someone kid coming or going. This has helped when watching our 2 nephews that run faster than all of us. Thank you for the great service.

Called ADT about a false alarm we set off. He answered all my questions and gave me the info I asked for. Very professional. Very happy with the service. Also informed me of some of the improvements that have been made that I didn't know about.

Their representatives are very friendly and know what they are doing. Their online site allows you to do monthly alarm self tests and you can even order supplies. Overall a reliable company to deal with. When your alarm goes off the call center calls you very quick which is peace of mind.

Tech came out to replace a defective sensor. He arrived on time, was polite, courteous and knowledgeable. He had the work done in minimal time and cleaned up. I enjoyed sharing camping stories with him! Great job! The previous technician had installed the wrong sensor in my door!

I have had your monitored alarm service for years and I always feel safe for my family and my belongings when I arm the system and leave home. Whenever my alarm goes off by accident your team responds with a response call within 1 minute. I love the service.

I have the plain service package with ADT because I don't have a good enough internet service to push the pulse. The sales reps had been courteous and friendly. We have had ADT for 20 years now, however, several months after the installation, they came back and had to re-do my keypad. They were wonderful though. The technician was a really nice young man who was very polite. He did a good job and cleaned up everything. I would recommend ADT, and I have as well.

Even if I accidentally press the button, I get an almost immediate response. Always a caring and polite voice in checking to see if I'm alright, and inform me that they're re-setting the system. I'm impressed that they never make it seem routine, and are glad to be able to help.

After my husband died, I used the Stay feature at night and even during the day. ADT responds immediately to any alarm, even when set off by mistake. They call all the numbers on the list I have given them to verify if there is an emergency. Their customer service people have helped me establish secondary codes for visitors. I would recommend ADT to anyone, and often do.

I can't think of anything you could do any better short of adding things like push button lighting and doors etc. We couldn't be more satisfied with your services. At some point we intend to automate more things slowly as we can afford them.

I have nothing, but positive things to say about ADT. I have had wonderful service in all areas. I had my alarm upgraded and they did it in a timely manner. They show up on time and they clean up after they are done. Sometimes I have needed to troubleshoot a problem and their customer service department has been very helpful and work to solve the problem. I am extremely happy with their overall service and I would highly recommend them.

Excellent protection and service. Like online trouble shooting. The cost is getting prohibitive and will look for a comparable service. There are many options but nothing exceeds ADT service with real people not just a smart phone. Hoping ADT will offer packages like the self installed smart phone packages.

The Tech we had to update our system was remarkable!!! He was the nicest, most respectful, knowledgeable man we have ever met!! I am very thankful that the day I called to cancel our service that the woman I talked to talked me out of canceling! Only because we weren't utilizing it like we used to! But we do again now! We love that we can arm and disarm with our phones! Thanks we are very pleased!!!

I recently had an apparent malfunction of my alarm system; the entry tone beeps sounded at 3 AM (not alarm) when I was sure no one was entering. I was concerned but after checking everything out chalked it up to the wind. A couple of days later, the entry door immediately sounded the actual alarm when I entered rather than give me the delay to be able to enter the code to turn the system off. At this point I called ADT. A very understanding young lady listened to my experiences and then said she would walk me thru resetting my alarm. I was very appreciate because I have a very busy schedule and didn't want to make an appointment for a tech to come out. It's been a week now and haven't had any "malfunctions", the reset appears to have fixed the problem.

We accidentally set off the alarm and ADT called immediately which is very reassuring if it was the real deal. ADT is always very prompt on any type of alarm. We depend on ADT to provide security and safety for our home and they do a fantastic job.

Whenever we have ANY kind of an issue, ADT is always so quick to respond and always with friendly, personable service. We couldn't be happier with ADT. Thanks so much. We will recommend ADT to family and friends in the future.

While closing the outer sliding door, I pushed harder than usual and the alarm connection fell off. I tried to place it back on but a piece had broken off. The repairman, who came that afternoon, fixed and tested all the other connections in the house before he left... wonderful to have such pleasant people working for ADT.

I have contacted ADT a couple of times via the telephone. Both agents very helpful, courteous, and cared about my issues. They answered my questions and assured me of various aspects of my system. I highly recommend contacting ADT via phone for excellent assistance.

On our home’s ground floor, the windows and the doors have ADT shatter sensors as well as smoke and carbon monoxide detectors. Installing these has been pretty smooth and they told us all about the system. We've had some things replaced over the years that needed it, whether it be batteries or sensors and they always do a good job with that. Right now, we are waiting on the technician, who is supposed to be here between 8:00 and 12:00, to make our system wireless, take it off the landline phone and then set it up on ADT Pulse. Also, put in the ring doorbell for us, and one camera inside the house. He’s late and he did not call, so, I'm dissatisfied with that. If his previous assignments got extended, most companies would have called to inform me. Overall, though, ADT has been very useful. The company has generally done very well for us in all of the matters with the security and fire systems.

I ask for carmmer--sorry about the spelling. And no one came or call, so I had to buy one. The reason I wanted one, someone is throwing dead bird in my yard. They broke my windmill. I did have another company wanted me to stop your company.

Always have someone come out immediately when there is a problem. Just asked for yard signs and stickers and received both - Fast service! Impressive! We need to use the system more - are pretty homebodies now that we are retired. Our cat is our new alarm!

Have been an ADT subscriber since 2008 in North Carolina. Just changed to ADT here in Baton Rouge. Have always had excellent service from ADT. Yes, ADT is expensive, but by my standards they are worth the extra cost. I can now observe both of my houses' cameras on my computer and phone.

I have had ADT for many years now. And I feel very secure with it. Use it daily. Many of relatives and friends asked about it. Told them how I would not want to go without it. Hope some at least called ADT. When I am alone, I feel very comfortable and have no insecurities. Run out to get it now, you too will be happy you did.

I had accidentally pressed my panic button, causing the alarm to go off. ADT called within 20 seconds, which made me feel very good, even though it wasn't a real emergency. I feel confident that they will provide the help I need very quickly, if a real emergency should arise. Thank you ADT!

My husband was confused and hit the wrong button which started the alarm and called the fire company. Our landline was down at the time, so it was very hectic! The fire company arrived, but all was resolved. Thank you for your prompt assistance!!

City-wide power failure Christmas morning 2015. Power went out while my daughter was preparing our traditional shrimp and grits. Soon after, we hastily left to grandparents' home for early dinner. Before the meal was over, we got a call from ADT. My daughter forgot to turn off the burner under the shrimp. We arrived to a yard full of firemen. Lots of smoke, but praise God, no fire. ADT contacted me and notified fire dept asap. This could have been a real disaster! System worked perfectly!!! Like a TV commercial. Thanks ADT!!!

Installation was easy and setting up service was ok. Only concern is that I have begun getting flyers and offers for new ADT service by mail. It's a lower monthly rate, why was I not offered this upon sign up? Also, doesn't ADT know I am a customer? They service my residence - why am I getting new customer offers?

Ring is a very useful tool especially when away from home. Also can turn on light at night, activate and deactivate alarm thru Pulse application on smart phone and perform live view on both inside camera and Ring camera. Can also verify the health of communications.

We have had a contract with ADT for several years now and have been impressed with their overall service and support. We obtained a service for my parents and have contracted with ADT for services in our new house here in Sierra Vista. Overall, we've very pleased.

I appreciate the immediate response to my dilemma. The technician changed the sensor and gave me good advice for maintaining my system. I was unaware that the moisture in my bathroom could interrupt the sensor's operation. He replaced the sensor and tested the others. Thanks again.

The technician who installed the system was patient and thorough. I thought we were connected to a service that would contact us if alarm was tripped for a prolonged period. When we replaced our door we got an automated phone call to our home... Previous there was a voice from the alarm and asked for a voice code... I guess we no longer have that service?

We've used ADT for almost 20 years at two different locations. The level of service at the new location is stellar. If one of our cats triggers the motion sensor, we get a call from a real, courteous human being. Thank you!

I was very please with the salesman. Very knowledgeable. Explain in a way I could understand. He gave me his card so that if I had a question I could cal. I did on a couple occasions and he promptly returned my call.

I have had great service and response turnaround time with ADT. Whenever there is a situation or question, I am able to reach and receive timely and professional responses. Recommend this company to all of my acquaintances for their security service.

Customer for 12 years. ADT has performed beyond my expectations. When a problem developed ADT handled it immediately and corrected it. The alarm service gives me great peace of mind that my home is protected when I am away. Will continue to be a customer for many years to come.

Technician was not very helpful, was not sure how to install the items nor did he want to place wiring in wall or out of sight. Technician was also was very rude, he did not seem to want to do the job. He wanted to accomplish the job his way or no way. Very unprofessional.

The alarms are very good. However, when the power went out the alarm sounded. I turned it off but after a few minutes it sounded again. When I called ADT the operator told me that the only way to stop the alarm from sounding repeatedly was to disconnect the battery. To me, that is a poor way to manage the alarm system.

The installation went easy. The system seems easy. The fobs seem easy. All seems well until you lean over with the fob in your hand and it goes off. When you carry in your hand and a finger presses a button and alarm goes off. Ugh we have had a few false alarms but I am not sure we will get used to it. We can't cancel because it costs way too much.

House and Medical Alert - So far I haven't need the alarm. Peace of mind knowing that it's there. For the medical alert, I tapped the button in error and within seconds, they called me to see if I was alright. Good to know that it works no matter where I am in the USA.

The ADT customer team was extremely helpful and knowledgeable. I was very pleased with the service they provided, the quick appointment and the follow-up service they provided also. I would highly recommend ADT services to others and would never switch service companies.

We got ADT security in Feb 2015 in Texas. We knew we were moving in 2 years, and the salesman said we could cancel the contract without any penalty when we moved. We cancelled in July 2017 when we moved to Colorado. Now ADT is hounding us for $300 they say is remaining on the 3-year contract!! We would never have signed a 3-year contract if we had known it wasn't cancelable.

This system has been serving us effectively for 13 years and it has been free of problems or quality issues. Although it took considerable time initially to "get fully acquainted" with all the operational details of the system, it all worked out smoothly.

Moving need to set up removal of system and installation at new - Had a great experience with the the service scheduler, Jennifer was a great help and was able to answer all my questions. The removal and installation at my house is all set up and some new equipment added. Cost was very reasonable.

Very professional, well maintained. The very best investment in security services. No others even come close to ADT. Very user friendly and helpful. The peace of mind I now enjoy is well worth the investment. I would highly recommend ADT services.

On more than one occasion I have triggered my alarm by mistake. The response from ADT was always quick and efficient. A call would come to my designated telephone number and the responder to my call always sought to make sure I was safe. Appropriate information was gathered from me such as my password after my safety was determined. I wholeheartedly recommend ADT to family and friends. I have been with ADT for many years, including when I resided in another state.

Continue to give good service and a good price for monthly payments. ADT calls very quickly when there is a false alarm. And they do want your feedback on how was you treated and was they polite to you. And I enjoyed seeing the new upgrade they do have.

I called about updating my information regarding an upcoming trip for which I am using a housesitter. The representative was very helpful setting up the chain of events if there should be an alarm incident, taking the name of my housesitter, establishing code words etc. The process was quick and I feel good about knowing that my housesitter should face no problems in an alarm event.

This company always respond to an alarm going off. I feel secure having them monitor my home and I am confident with their level of legendary customer service received. Sometimes the alarm goes off accidentally because someone in the home did not make it in time to turn off, but we always receive that call to secure our safety.

System kept beeping through the night. Tore off the battery holder trying to open it. (No instructions available.) Re-glued the pack back on; didn't work. (No Instr. avail). Called in for service appt. Came out and re-positioned battery holder. Works. Could use better instructions on battery replacement.

We did not close inside garage door fully and it blew open triggering alarm. ADT called phone numbers... home/cell and reached me 2 blocks away... advised ADT not to call LE until I verified most likely cause of alarm. Great service. Customer more than 15 years.

Always feel good when I leave the house knowing that ADT is on the job. Doing a good job. I have told a lot of people of the service and a couple have had it put in. On the road some and just knowing helps a lot. Enjoy the service tech is and when I need one. Always on time and helpful.

I've been very happy with the service that ADT provides, we have even added two cameras for additional security. However, somewhere along the way our ADT sign has disappeared and I would like it replaced. Could you provide us with another one? Thank you.

We are an elderly couple that feels secure with ADT. They are always so helpful and courteous. When the alarm goes off, our phone is ringing immediately to check on us. Knowing that they are there gives us tremendous sense of security. Thanks to all.

We love the app and the comfort that our in-house system provides is priceless. The app is wonderfully convenient, quick and easy to use. We have glass and motion protection. I believe the ADT sign in our front yard is an additional deterrent.

I couldn't find any information on how to replace the battery in my system. It was not covered in the manual. I called ADT and after talking to a technician it was decided that I needed a service call. He arrived within 24 hours. He was very efficient and showed me just how to replace the battery in the future, giving me tips about how to do it. Many thanks for his help.

While on vacation, out of state, I received a live call from a LIVE ADT person telling me that our alarm from the living room motion detector had gone off and asked if they should call police. With me being out of state I had no choice but to request police be notified. Next day I called local police admin number to see what was up. They reported finding all secure and had logged it as a false alarm and that no other action was necessary. When I returned home I could find no indication of what could caused the alarm. I put it down as an anomaly. It happened once before years ago, w/ same result. Twice in 4-5 years is pretty good. Cops thought so too. Keep up the good work.

I had other security services in the past two years; my major concern with both was not being able to control alarming and de-alarming from my smartphone. I told the ADT salesman this was a major concern, and he assured me I wouldn't have that problem with ADT, and he was absolutely correct. I also was pleased with the installation, and the very helpful suggestions the installation representative made. I'm very satisfied with ADT and intend to keep them for the indefinite future.

The customer service person was most helpful in arranging for a replacement battery to be shipped to our home. As soon as it arrives I will be able to install the new battery. We have been fully satisfied with our ADT system. If you need additional information please let us know.

So far we've had great service from ADT. The technician who came in to do the installation was very professional, knowledgeable and courteous. He explained all the items that were available to us and gave detailed explanation on how they worked as well as gave cost to those items and how the items would benefit us as homeowners and would give us the security we were looking for. Thank you ADT.

Relocated the control panel to a more central location. Don't use the system except at night and when away. System is essentially the same whether when used when in the house or away because we couldn't use motion detectors because of our pets.

ADT has kept up with all technology relative to home security???? Their apps and their system does everything anyone would ever need to secure their home. Thanks for a quality product! Even my wife who is technologically challenged can easily navigate through ADT's systems.

I have been with ADT a long time (since 1983). My experience has been exceptional. ADT customer service when I had to make contact was always professional and courteous. In terms of ADT service for my home, that too has been exceptional. When my fire or alarm system is low, I am contacted to let me know that I need to replace batteries or check zones which are not working. I have in the past and will continue to do so in the future recommend ADT to family and friends.

I have had ADT several years and they have always provided great service. Last year my husband died and I am now living by myself. Having ADT has made me feel very safe and secure in my home and my children are very happy that I have protection enabling me to be independent.

Very appreciated for the positive outcome of addressing your loyalty program in adjusting the premium for this customer. Thank you. For the excellent customer service when addressing my needs as an individual over the age of 60. Every contact I have had with ADT has been a positive one.

Our experiences have been good with ADT and we are happy with them. While the price has risen over $10 a month from our initial install in the early 2000's, we would still use them again should we purchase a new home.

I have been an ADT customer for a while. I have not had a problem when I called them. I sometimes don't push the alarm hard enough and they call me. A few times the police came out, oh well we are all human. I have recommended them to family and friends. I will continue to use this service as long as I can.

We have been an ADT subscriber for several years and could not be more satisfied with the service. We have had very few incidents but when we did have one it was handled quickly and efficiently. Thank you for Being there ADT. We have no plans to cancel service or change services. When you have the best why change anything?

I am satisfied with ADT service. Easy transition of setting off alarm accidentally. I immediately received a call from ADT for a complete security check and safety of premises. I would definitely recommend ADT Security to family members and friends.

We have been ADT customers for many years and have added the Pulse system recently. Their professional monitoring is alert and responsive and the technicians are knowledgeable. When a question or need arises, we are able to contact someone by telephone without waiting and they have always been most helpful in resolving any problems.

The new technology that ADT has put out is amazing, with all the burglaries going on in our community, I feel that at least my home is safe. With ADT monitoring, the local thieves have to come up with a different strategy to break into my home. My neighbors have taken notice to my monthly tests and are very aware of my ADT home alarm system.

Needed to use medical alert system twice this week. Response was fast within 10 minutes. Responders were very caring, professional, helpful. I was very pleased and happy with ADT. It is wonderful to know that ADT is here for me. Would recommend to my friends. Thank you for quick response. I am a very satisfied client. Keep up the great work.

Our system keeps going offline, usually several times in minutes. I have previously mentioned this problem before, wondering if our security is compromised during these times. No one has responded before, and I doubt I will receive any response to this either.

So far, I have had nothing but perfect service, every time I set off my alarm by mistake, they make sure I'm ok, always helpful whenever I need advice or service, and I've been with them for 16 years. Since I requested and received my remote key, I've been even happier.

We ordered new pulse camera. The technician, Thomas, did a great job of installation. He stayed on the job until all pictures were received on all of our devices. He also called 20 minutes before arriving. No negative comments about this service.

Quick phone responses. Easy to understand customer service reps; they provide accurate information with walking you through features on your system as needed. Would love to have periodic information about upgrade options on equipment (annually with contract renewal for example); I know our system is dated, but still working.

The system makes me feel safer. I really haven't used it that much. I feel that the signs placed outside pretty well do the job. When I first got the system I had lost my dog so it definitely helped me feel safer. But a year later I got another dog and since have only used it if I'm traveling.

Had a excellent experience thus far. No complaints. ADT Pulse is also great to have. ADT brings my family and I a sense of security every day. The app is very user friendly and highly recommend ADT to anybody. ADT has good customer service when I had a question roughly 2 years ago.

I have been a customer since 1997. First with Brinks and now that it is ADT. My service has been excellent. My billing has been kept reasonable. The persons I have had contact with are pleasant and very helpful. I recommend this company 100%.

Nice and Excellent Product, quick response on devices and quick response in the command center and the best price in the market. Francisco, the technician, is excellent person and excellent professional in this area. All devices is in the correct place and cover all areas in the house.

Wish someone would come back to house to go over alarm after a few days to make sure we understand everything, we have set it off accidentally a few times trying to understand it, and no one reviews the website with us.

I am very satisfied with my experiences with ADT. Either I or one of my relatives accidentally "opened a door" without deactivating the alarm on several occasions. ADT response has always been prompt and accurate. I am grateful for the company.

I have been a customer for many years and I always feel comfortable that I am safe. If I accidentally set the alarm off, I receive a call. When I leave on vacation I have no worries, I know my home is well protected. Also the cost for this protection is very reasonable. Thank you.

ADT installed many years ago. Only once was there a false fire alarm when we were no one home. Firemen showed up and neighbor opened door. The ADT billing department is always willing to answer my questions. Service works fine!

Great company, good service reps, very courteous people. The rep that came to our was very generous with good information. He also knew his job real well. I would recommend ADT to everybody. He came with what was needed for job. Didn't have make another trip. Very efficient and to the job at hand. Long time customer of ADT.