ADT Reviews

I have asked this company to stop calling me. They tell me that they will remove my number and never do it. They keep calling me and harassing me with their recorded messages. They have various levels of customer service that never helps.

After reading all the complaints, I just canceled with ADT on Dec. 19, 2012. Hopefully, I have no issues. They do have lousy customer service. At one time, I was trying to get alarm service for my kids, and OMG the runaround they gave me just to get price quote. They had me transferring to billing, then to sales and still they could not tell me the cost without having someone physically looking at the property. I was so frustrated I just said never mind. Stay clear of ADT Company.

False entry - It is with regret to complain about 2 of your employees working in the Westfield Crescent area in Yeovil, Somerset, that on Monday evening, 17/12/12 at 8:15pm, they arrived at my neighbor’s front door and walked into her porch way and opened her front door and walked in. When asked what they wanted, they said they were selling security home alarms. My neighbor is an old lady in her 80's. This was very frightening for her as you can imagine. Under no circumstances should they have done this. There has been a few burglaries around the area so you can imagine how scary this was for her. I expect you to send her a letter of apology today, 19/12/12. If this is not received by Monday morning 24/12/12, then you leave me with no alternative but to report your company to the police. They should not be visiting homes at that time of night when it’s dark especially of old people. The address to send the letter to is **. I expect this to be received by 24/12/12. The lady’s name to address it to is Thelma.

Zero customer service - I have been an ADT/Broadview customer for years. Over the last year, I've noticed that they don't care to spend enough money to have call centers properly staffed. If you have technical issues, good luck. You'll be on the phone forever. Of course, the sales and marketing lines are answered right away, but forget it if you have problems. Horrible. Choose any other company. Rip off.

ADT has deceptive billing practices. They overcharged me and renewed my contract with them after I asked to cancel. When they could not collect the renewal fee from me, they sent me to collections where it dropped my perfect credit score and now I am being harassed by collection agencies. For a company trying to build referral business, I say you are doing it wrong.

I contacted ADT to have an alarm system installed, and a few weeks later, an alarm installer was sent to my home to install the system. At that time, I signed a contract with ADT and he installed the units on the contract. Contract price was for $199.00, and two weeks later, I got a bill from ADT for $424.00, plus my credit card was charged for the monthly fee after I had provided different bank account information for the automatic debit. I called several times and spoke to the customer service department and was told to send in a copy of the contract and that they would update the automatic debit information as well as my bill amount. I did what they asked and still this month an automatic charge was on my credit card and my bill still reflects the total $424.00 amount even though I have explained to them that only $199.00 worth of items were actually installed on my home.

I had a system installed 3 years ago by an ADT subcontractor. It never worked right from day 1. After several calls and a few tries to repair it, they could not get it fixed and wanted to keep me locked into a 3-year contract until I told them I was going to sue them in small claims court. They agreed to cancel the contract. I contacted ADT again and told them I wanted an ADT employee to install a new system. I paid the $99.00. They sent out a salesman that sold me a system that would not work in an unheated garage. Then the installer took out my old system and told us it was a 2003 model and outdated. I told him that’s impossible. I just had this system installed 2 years ago. He showed us a date on the system - 2003 mfg. date, so I got scammed by their subcontractor.

My husband called and made an appointment for ADT to install the system on Saturday. They said they would be here at 7:30. At 7:45, they called and canceled and said they could not come until Thursday. I called US Security today and they told me they also deal with ADT but could be out here tomorrow morning at 8. I told them someone was already scheduled for Thursday. They told me all I had to do was call and cancel, so I did. At 8:30 tonight, they called and said there was an error. It turns out just because I canceled, they have to wait until they close the call before they could come out and it could take up to 30 days. They already took $108 out of the account and said unless I go to another company, I would have to wait; however, they won't return my money for at least 14 days! This is bad when a security company made me feel that I'm not secured!

I invested in a home security system. The salesman had a great "pitch" and I put my complete trust in his knowledge in securing my home as it is rather large. I was to get a Buy One Get One Free smoke detector which I never got. And after installation, the tech tested the system only to tell me that I wasn't going to be able to hear the alarm go off because of where it was installed in the back part of my house and that I would need to invest in another product that would cost me another $100. I called the salesman who said he would talk to his boss and get back with me, and he never did.

My wife & I have been ADT customers for several years because ADT acquired the two previous companies that we used. When moving into a new house we transferred our contract to the new house. Recently we replaced three outside doors that had wireless door sensors. The plastic casing for the sensors could not be salvaged by the internal transmitters although they still work. However, they cannot be installed in the new doors because the plastic case is not available. The plastic transmitter case is about the size of a tube of lipstick.

I was a Broadview Security customer for years and was very happy with the service that they provided. Then ADT took over (insert scary music here). It has been absolutely terrible. I recently relocated and will be in an apartment until we buy a house in our new location. We are in the process of selling our home at the former location, and have received word from our real estate agent that the alarm is constantly beeping. I called to cancel the service so that we can show the house without interruption, and was told that we could not cancel at that time and to call back because an agent wasn't available. Huh?

We had an appointment with Jant **, a salesperson of ADT in Auburn, WA. Her appointment was for 11am and she did not show or call us until 11:45 am that day. She was rude. She rescheduled for 1pm that day. She again was rude and her personality **. For long-time customers like myself, that was not right for someone to be working for ADT. They should be presentable for the company and not angry or rude. That person should go back to school for manners and learn about customer service. Thank you!

I began shopping and pricing other alarm companies, because I wasn't happy with the price that ADT gave me to switch over to wireless service. I called ADT about three weeks ago and asked for prices and also inquired about what I would need to do if I wanted to cancel. The salesperson gave me the number and said all I had to do was call. I found another alarm company with a better installation price and scheduled an install with that company. I called today to cancel my ADT service and was informed that there was a 30-day notification for cancellation. When I called originally for my quote and to ask about the procedure to cancel, I was not told that there was a 30-day cancellation required. I'm cutting off my home phone line next week, so they are basically stealing money from me - my new company is installing today, and I will have no home phone line for ADT to monitor from. I consider it fraudulent sales practice that they purposely didn't tell me about the 30-day cancellation requirement when I called and spoke to a sales rep about my service. It was obvious they were hoping they could use that as a ploy to keep me as a customer.

I wish I did this check before I signed up with these folks. I got an old outdated system (per ADT) and I have had nothing but problems. They (Protect Your Home) have been here 6-7 times trying to get this system to work and so far they can't. They don't call back and they don't show up for their appointments. I had one tech after debating with my wife on why should he come to the house to fix my system. He called up and said he was running late and would be there within the hour. He never showed. Buyer beware.

ADT withdraws payment before they even send a tech out to evaluate what is needed in a particular home. A yearly fee is calculated for what they feel your home will need. When the tech arrives, he states different and more sensors are needed, so all the extra frills are deleted and end up costing more than originally quoted. The affiliates (sub-contractors) are based in another state. When I cancelled my contract within the 72 hours, cooling off period, the installation company managers were irate. The tech came to remove the equipment and literally tore the sensors off the walls, and didn't put the furniture back, etc. I am now left with holes in the walls.

My elderly mother had ADT for many years since she lived alone. About two years ago, she required 24/7 live-in care, and needing to conserve money, we cancelled the ADT service. My mother passed away last February, and we started the difficult task of emptying the house of all the contents and preparing it for sale. I called ADT and told them what I wanted to do. No problem and no mention of three-year obligations. I met the sales guy at the house and told him about my mother and my situation and what I was doing.

I signed up with an agent for a two-year contract. Now, they say I have three-year contract with them. In order for me to cancel the contract, I have to pay 90% of the remaining balance for the three-year contract. When I contacted the local ADT office who signed me up to find out what is going on, the agent was not working there anymore. The owner or manager said he would investigate and follow up with me, but never did. Now, I am stuck with paying for the service that I cannot afford. In fact, during the first one and a half years of the contract, I rarely turned on my alarm. So, watch out people. If you need to have service with ADT, make sure you sign up with the corporate office. Also, when I call the ADT customer service to ask for their copy of my contract, they said they do not have my contract on file, yet they know I have a contract with them. Isn't that something?

I should have backed out when the installer didn't have all my equipment the day of the installation (Note: ADT subcontracts their install work). A half day off from work turned in an entire day as the installer showed up at noon rather than morning and by the time he finished the work, day was over. When he left, he left about 100' of wiring hanging out of the bedroom wall and coiled up on the floor "for a quick install of the rest of the equipment." Another 2" of wiring was sticking out of the living room wall. No idea why. I had to take additional time off work for the installation of the rest of my equipment. Securing the final pieces of equipment was no easy task either as the salesman who sold me the system was no longer working for ADT, so the messages I was leaving on his phone went unheard.

I signed up for ADT after being bombarded by mail from them just after moving into my new house in September 2011, despite my better judgment. The system was installed by a contractor (ADT does not tell you that these guys are not employed by the company until problems start showing up). Over the course of the last 14 months, the system never properly functioned, as false alarms go off on pretty much a daily basis at all points in the house. I've had them look at the problems on multiple occasions, had at least 6 different technicians come over this time, and everyone blamed the guy before him, without actually fixing the false alarm problem.

Absolutely horrible company and service. Stupid us, we signed a contract. Never, never, never ever sign a contract with this pathetic company. Alarms go off for no reason (ADT Security Services). The people are incompetent. You never speak to the same person twice, so every time you call you have to explain things over and over because they do not keep accurate records. We turned the system off after two months, but even then the alarms went off. We keep paying for a service but have none. Never never deal with this company. The best thing that can happen to the world is that ADT goes out of business!

My service never worked properly from day one. I continuously complained and was told I would be charged for tech calls. I was constantly harassed for the error codes sent to the monitoring facility. When my three-year contract was up (February 2011), I called to cancel services. They continued to pull money from my checking account. I put a block on my checking account so they couldn't do so. They changed the amount and continued to pull money out monthly - oftentimes, causing an overdraft fee. I wrote a complaint to them, requesting the cancellation and a refund for money unlawfully withdrawn from my account, but nothing was done.

I called on 11/12 Monday and spoke to Judah and was told nothing about ADT being involved with "Protect your Home". One was doing the sales part and one was monitoring the system. To make a long story short, after making my appt. and the salesman (from Protect your Home) came to my home, he was not very pleased at me not buying everything he said we needed and when I told him that I wanted a bill sent to me every month, well, that was something else. He didn't ask me before making out the paperwork for a draft to come out of my checking acct. every month. So when I said that I wanted a bill sent out, he said, "I will have to start all over and it will be another $1.00 a month.” Well, he was so upset. I said, “Just keep it like it is.”

Not receiving accounts via email as requested 3 months ago - Charisma Nursing Durban has contacted your office several times to request statements online for monthly payment. I have phoned Durban, JHB, and Cape Town. To date, have not paid your account due to the fact that our request is not met. I presume ADT has enough money? Please could someone contact me so that I can sort this issue and we can make payments? I will not be liable for any interest on these payments due to lack of assistance from ADT accounts department.

Protect Your Home came to put a security system in my home on Sept 27. After having it act up continually for a week and after them replacing the system three times, they decided to remove it completely. I had to pay them upfront, but my refund is taking almost two months due to company error and it's still pending. I would never recommend this slip shod company! I have since purchased an alarm system from Guardian Alarm and am extremely happy with it.

Trying to cancel service with ADT is problematic to say the least. Go online, and there's nowhere to cancel service. So you send them an email through their site to cancel service (logged into your account). They respond requiring 30 days written notice with a fax number and alternate mailing address. Fax in the cancellation, and they conveniently "never" got it. The net result is you end up getting billed for more services. Basically, it's a scam to keep charging you for services. I would avoid ADT like the plague they are. Besides continuing to provide services and "losing" cancellation requests, it's likely that the police will not respond to the alarms anyway. (Side note, we did have one alarm case where ADT said they would call dispatch - we were not home, so for all we knew, the alarm was valid - but the police never came.)

I signed up for my fifth alarm and it will be the last. My last house alarm system I was told I should install an alarm even though I was only going to live there only 10 months. I was told I can move the alarm to my new house. So I got the alarm system. When it's time to move, I was advised that to move my alarm, I need to pay for a new set up fee which is the same price as getting a new alarm. When I called customer service, they told me they will talk to a supervisor who simply answered I need to call a different #. I called and they told me it has to go through my local office Springfield, MO.

I moved from ** in March 2012 and my ADT account was transferred to the new address at ** as I was told. I kept doing payments online (March and June 2012) but the payments were posted to the old account which ADT never cancelled. When I received the first statement for the new address, I noticed no payments were posted. So, I started calling customer service to try to have them to cancel the old account and transfer any payments done after March to the new account. I stopped making payments to the new account trying to have this resolved first. And since June, I have spent hours and hours on the phone with customer service representatives that said the amount paid in the old account was going to be transferred.

To everyone who signs up with ADT security, here's information from me that would be helpful to anyone who will either sign up for ADT Security or look elsewhere. ADT Security has a payment policy in the contract that you and the representative that installed the equipment sign off on and that asks you which day of the month would you like your payments to be withdrawn from your bank account. The customer gives the representative the day of each month, and now you're officially set and the installation is complete (not quite). Next month comes, and you notice that no payment has been withdrawn from your account yet. So you call customer service and explain to them that no payment has been withdrawn from your account yet, and they tell you that an ADT authorized dealer has not picked up your contract yet.

Well they said it would take about 6 to 8 weeks to get my $50 rebate. I still haven't gotten it after 4 months. I called them and e-mailed them; still no rebate. Then when they installed my system, I was going to write a check and he said they would take it out of my account. Two months later I wonder if I would get a late past due notice about the late installment payment. I never received a bill. Is their security like their Sales and Billing? Read the reviews before you think about dealing with this so-called company.

I originally signed up for a Brinks Home Security System, which became Broadview. I was very happy with the professionalism and customer service of this original company. Unfortunately, ADT purchased Broadview and since then, things have been horrible. After accidentally setting off the alarm in my home, ADT never called my phone, which the previous company did promptly. If they aren't monitoring my security system, what am I paying for? I recently needed to add an additional building to my policy and when I called ADT for what should have been an easy sale, they managed to interrupt me and yell at me to the point that they lost the sale and my current business with them. I will never use ADT ever again, ever.

I worked two jobs and was gone a lot, so ADT showed up one day wanting to sell a unit. She wanted peace of mind. She was promised a lot of things that was all untrue. She was told if the unit wasn't working, they would know. So they were gone in no time. After installing, the door sensors fell off. We haven't even got to use the alarm; they won’t repair it either. We just want it out, but they sent their lawyers after us. We had to pay a renewal fee and still don't have a working alarm. They prey on the emotions of people and don't keep their promises.

We installed ADT in our home complete with a fire sensing smoke detector. Our home burnt down even with alarm system, completely, and ADT threatened lawsuit if we did not pay over $600+ for the entire 2-year contract. We did have to pay the entire amount (2 years) even though home totally burnt down.

For the last 10 or 12 days, our ADT alarm goes off in the wee hours of the morning - initially 2 am or so then 1 am after the recent time change. I was told to enter cancel twice which works. I was told it was a server problem and IT said the fix will be done in 3 days. It is still going off 12 days later. It wakes me up every night and I can't get back to sleep. I am exhausted, stressed and falling asleep at work. The folks running IT at ADT should be fired. You would think that customer service would have contacted me to say they did not have a fix. So I called again and they said to enter a 3-digit code (holding the last digit until alarm beeps) which they said may or may not work. I will know tonight.

I started with Brinks, which got bought out by Broadview, which recently got bought out by ADT, which is where the trouble started. My motherboard died in the beginning of July. That’s right, 4 months ago. I have called repeatedly to get this fixed. I have scheduled several service calls. Twice they actually called to let me know they weren't coming, the remaining times they didn't bother. The best part is they keep charging me! They won’t refund the money, but they'll offer a downtime credit for when my service is returned. I don't know when that will be. Every time I call they are rude and dismissive, like it is my fault their equipment broke. Please warn your friends and neighbors. I am trying to get some of my money back from the credit card that I used for auto-pay. Three months at $40/month, for a broken piece of equipment.

I am an ADT Security customer. I've been one for the last 18 months. My first 12 months were fine, till the system just started going off for no reason even in the middle of the night. I called customer service, and they told me to change the batteries. That worked good for one day and then, all over again, alarm goes off for no reason, then it says garage door open and the door isn't even open or system failure, or living room failure, etc. If you call customer service, the first thing they want is to let you know, no matter what, it’s going to cost you $25.00, yet I pay $50.00/month. That doesn't matter; the first thing is it's going to at least cost you $25.00. I will say this, they better get all they can because as soon as my contract is up, they can have it, throw it in the trash, burn it or whatever they choose cause I want it out of my house. Also, just because I have to rate this with a star, I give it two thumbs down only because that is all I have - two thumbs.

After owning a $2,500 ADT home alarm system, it has been nothing but trouble and expense. Do not place this troublesome system in your home. Here's the list of problems I've had. I have had numerous false alarms which interrupt my work on human hearts - somewhat important work, huh? The keypads are designed that only an engineer or an ADT tech knows the sequences of codes to produce a desired result. Very user-unfriendly, in fact, the best you can hope is that you can arm and disarm the thing (and I also work with complex high-tech medical technology that most people only see on a PBS special). But my ADT system is the most complex thing in my life.

We called on numerous occasions to repair ADT’s faulty equipment installed just months prior. No one called or showed up to any of the appointments. The equipment itself kept malfunctioning and giving false alarms, to which the neighbors and police department were not too pleased with. Now that we refused to keep their service and equipment, they are charging us a cancellation fee of $775.73 for early termination. My point is this: if you give the customer something that works from the beginning and provide honest service with technicians who actually show up when asked, you don't need to put early cancellation clauses in your contract because people are happy with your service. What happens to those folks that lose their homes due to unforeseen circumstances such as financial hardship or natural disaster? I warn those who even think of using ADT. Buyer, beware!

We switched our business account to ADT, thinking that a big company would provide great service. Boy, were we wrong. The alarm system went down several times the first couple weeks. We were forced to leave our establishment un-secured overnight several times because ADT does not provide "same day service calls." They tried really hard to get our business, but after we signed a 3-year contract, everything changed. Their service department is the worst I have ever had to work with. I hate everything about this company and would never recommend it to anyone. Save your self the pain and go with anyone but ADT. After reading the contract a little closer, I realized what a bunch of crooks they really are. How can they offer a security system and not be liable for any damages if the system does not work?

I have been paying extra for a insurance offered by ADT. This was to cover all components, including batteries for wireless system. After being put on hold waiting for their tech to show up, he came around noon. He said the batteries were no longer covered and if the panel needed to be replaced, I would have to pay another $500. This company does not care about its clients. I had a top of the line ADT system that was supposed to be backed by support. When the tech didn't show up, I called and was notified that my contract had been sent to a sub-contractor? This is not the way you treat your paying and loyal customers.

In March 2012, we contacted ADT to get services transferred to our new house that we had purchased. Upon notification of our transfer, ADT sent a sales representative, Mary **, to meet with us at our new house on March 17. She produced a catalog of options for security systems and services. Mary pointed out the least expensive system and it was completely wireless. We explained that our system in our previous home was completely wired and that for peace of mind to us, we would pay the extra for a wired system. We completed the paperwork and set a date for the following weekend, March 24, to have the system installed.

I am an ADT guard for the Torrance, CA office. They bragged about their great health/dental benefits and how well they take care of employees. On my first pay check I saw $15 missing and called HR. She explained it was for a 401k retirement package. I asked her to fax a copy of the document I signed requesting service and then forgot to follow up. Six months later I received a mail detailing where this money went. I called HR again and she told me I need to call the brokers and not her. I did and closed the account. One year later, there is no refund and as for ADT, there are no sick/personal days off. There’s no vacation pay. I just have a paycheck and a job. Please note if you call for an armed response, you won’t get it. ADT will con you for profit and yes, I will quit ADT as soon as I find a job.

As the owner of a NAPA Auto Parts store, we were approached by ADT for "preferred pricing". We signed a 3-year contract, paid for the equipment and installation and continued with the service for 5 years. After the 4th year, we began to hear of other security services in our area that were substantially less expensive, 50-65% less expensive! Since we had fulfilled our obligation, we called to discuss the termination process. This was in October - we originally signed our contract in August. ADT has in very small print, a clause that only allows the consumer to terminate the contract 30 days from the original date of signing. The term automatically renews for another year, and you are responsible for the entire balance. So, we had to wait until July (and make sure we sent a letter at least 30 days from the contract date) in order to terminate. We paid our last quarterly bill, and then received a partial bill for the 22 days in August. Now I'm a little angrier and threw away the bill. Now I have a letter from a collection agency. Funny, I'll pay it, but would like to warn anyone even considering ADT. We have a better service for 1/3 of the price!

Don't use Protect Your Home of South Windsor. They redid my alarm system this week and forgot the front door. Isn't that the most important? Now, I can't leave the house because they don't work weekends. They are not good at customer service needs.

Numerous times over the course of 5 years we have called ADT to disable these false chimes and they continued to run us around and not officially fix the issue. They sent people out to fix it and yet it was never solved. Over the years, it became so unbearable that it begin to go off randomly and we would have to constantly go and bypass the alarm. ADT has clear records telling us how to disable it. After 5 years, we decided to have ADT fix it correctly. We called ADT to come out and demanded service regarding this issue. The man said he couldn't fix it and would schedule a vendor meet with Verizon to better assist the problem. Upon him scheduling the vendor meet, I asked who is paying for the bill. He did not respond. We never authorized this work between the two vendors (ADT and Verizon).

Due to my financial situation, I needed to cancel my monitoring service with ADT. My contract had been fulfilled so I was no longer obligated by contract to continue my service. It took over 3 months for my service to be stopped and in the meantime had to continue paying for service. I was told in my last phone call that I would be refunded a portion of my bill, but that has yet to happen.

Be aware that no matter how long you have been an ADT alarm customer, if your service is ever disconnected twice, you can never get it turned on again. Never. This is a company policy. Ripoff.

I’ve had ADT since 1999. I had no problems in Skokie, Illinois, but I found out after my system was installed in Eugene, Oregon that ADT does not notify police, but a security service. I felt they should have revealed that upfront when I signed up. I had to have service last month for a dead battery (I am not capable of standing on ladders and changing batteries). When I called, it was a 10-day wait for a service tech to come out. When I made the appointment, I was told I would have to pay for the battery, but I was not made aware ahead of time that I had to pay a service charge of $154 for the tech to come out.

ADT is far from consumer-friendly. First of all, in September 2009 and to my dismay when I returned home from Afghanistan, I found that ADT had installed their home security system using both of my electrical outlets leaving me without a plug in for my workbench. What was the install fee they charged me for anyway? It sure wasn’t for them to install anything. I now had to be inconvenienced with having to use an extension cord for my workbench!

We had to fire ADT Security for lack of service. Although I pay monthly for maintenance, I couldn’t get a faulty sensor replaced! On 9/5, after more than a week of messing with 2 sensors, I made an appointment to have two faulty sensors replaced. We had already replaced the batteries, checked them for being loose, kept the batteries out for 5+ minutes, etc., and they were still sending error alerts. On 9/9, the ADT tech came out. He chose to replace only 1 sensor because the 2nd one was working right now. Within 12 hours, it was sending error signals again. We made an appointment for the following week; tech cancelled at last minute. I made three more appointments, and he showed up for none of them! After over a month and five appointments later, it was still sending faulty signals, and I was still unable to secure an exterior door. I finally had to hire another alarm company so I could fully secure my home! ADT was great at taking my money - poor at providing service. To add insult to injury, I didn’t even get credited for the month of service I couldn't use!

I got this service for my brother who lived in his own house, but was severely autistic and had caregivers coming and going all the time. My brother passed away three months after the service started. There were so many issues to take care of in terms of his affairs; I just kept the auto-pay going for about 7 more months even though the house was vacant.

After two months, I'm still waiting for ADT to phone me. I keep getting false alarms and no one wants or can help me what I must do. It's easy to take a client's money but the after services, don't use subcontractors that can't do the job. So it's easy to say they're going to charge me extra for the false alarms. I want to cancel my ADT but can't because this is a new contract.

When I signed up for ADT, I was not informed by the telephone representative that there was a three-year contract and if I moved, I could not move the equipment. When the serviceman installed the equipment, I was asked to sign a document that verified the installation but was not told that this was a three-year contract and that I could not move the equipment. When I relocated a year later, I called ADT to arrange for relocation. I was told that the equipment must stay in the current home and that I would have to purchase new equipment (that was about $900). I refused since I felt I already owned equipment. So for the past year, I have been paying $40 per month for disconnected service.

My ex-husband and I just divorced. I have exclusive right of possession of the house until either the house is sold or he pays me for my half of the house. Until such time, I had an ADT security alarm. I am the sole authorized user. This morning he went to the house and had all the locks changed. When ADT called the house (they were supposed to call my cell phone and not the house), he told them that we had recently divorced and he got the house. He talked to a manager and that person put the alarm on test mode and canceled the police call. I received an email, but no phone call. This has caused great upheaval as he is now in the house and I may no longer see the money I was to get prior to him being able to get into the house as per the judge's order. I had a password and code that my ex never knew of. I thought the whole idea of having a password was so that no changes could be made without my authorization. Now I have to go to the lawyer and fight this out. I am considering suing ADT as someone who had no authorization was able disarm the system.

I have had so many issues with this organization over the past 2 years that I could write a book about how not to run a business. ADT hides behind this wall of technical legal contracts that it forces in your face every time they do any service or provide any equipment. I have over $10,000 of equipment provided by ADT that is not operating as the salesperson represented to me that it would. There is fraud, misrepresentation, and you name it, this organization has done it.

I referred a customer to ADT. After installation (within the 72 hour cancellation window), my customer chose to cancel. From that time, 7 days ago till now, he has had no success in contacting anyone who will acknowledge that his cancellation fax was received (even though he has two successful transmission reports from Office Depot). After countless new numbers to try and contact the "correct person", still being given the runaround, we have still no resolution to the debacle. I will not be referring my customers to ADT if this is the kind of service that is delivered! Easy in, hell to get out! Buyers beware!

I called ADT to get info and quote for service. This was a poor choice. All that ADT wanted to do was collect data. Their questions were not appropriate and invasive. Also, the ADT representative could not speak clearly or in an understandable language. I called back and asked to speak to someone to complain. ADT finally located a number (5+ minutes). I called the number - it was to report impaired drivers! Frustration and aggravation were readily available; they give that away freely.

October 3, 2012 - I upgraded to a cell alarm security system yesterday. The installer asked me if I had phone service after he installed the new system. I had a dial tone and told him that. He worked a little longer and then left. I tried to call out and all I had was a busy signal. My son tried to call me last night and he said my line was busy. I still have a busy signal. I called ADT for service. They said they cannot repair the problem made by the installer until the 18th of October. That is unacceptable!

When I signed up for ADT business service, the sales person offered a $150 rebate on $1,365 installation charge and credit for 4 months of monitoring service ($85 a month). I never got either! When I called ADT billing, they told me I must call the local office. This is strange because they are “ADT Billing” and they are the one who took my money, so why can't they offer the credit “their” salesperson offered? So I tried calling the Orlando office at least 6 times. Each time I'll be forwarded to voice mail, and never did they call back! I feel like their attitude is "we got your money and good luck recovering any of it". I have both the credit and rebate offer from their rep in writing, so I am giving them one last chance before taking this to the BBB and credit card company. Really bad customer service ADT. Why do you piss customers off like that?

I have had ADT for over 5 years. Because of an error with my auto-pay, my service was cut off, and no phone calls were made to me to make me aware of this. As soon as I realized, I paid the amount in full and was led to expect the service to be turned right back on. Instead, I was told that I have to sign another 3-year contract where I would need to pay 3 years in full, regardless, if I discontinued their service. Because I had already committed to a multi-year contract before, was a great customer for over 4 years, and was never called about the auto-pay stopping, I feel strongly that I should not be made to sign another 3-year contract. ADT would not discuss this at all. The best they would do is offer up a 2-year. The principle of this situation makes me furious and not ever want to use them again. I'm shopping for alternatives. They are the worst customer service oriented companies around.

I purchased the ADT system in August 2012. I was informed by the installer that the system would cost $450 plus a monthly fee of $45. I just reviewed my credit card balance and noticed that I have been charged another $450 system charge. When I called ADT, the lady stated that I was paying the $450 in two flex charges. I told her if I knew that this system cost this much, I would have never purchased it. She tried to tell me the flex charges were stated on my contract. I have reviewed my contract and there was no mention of any flex charges. I feel I have been lied to and ripped off. Everyone get a quote from their rep before he installs anything!

We had scheduled a service call between 3:00 and 5:00 with ADT to inspect our poor phone line connection after being told by our phone company that the problem was not theirs. The problem goes away when the ADT alarm monitoring line is disconnected. This system has been in the house for about 20 years and we have been paying the monitoring fee all along. My wife and I changed our schedules to accommodate their service tech. We were told the service fee would be $158 for the first half hour and additional time would be more.

Their billing department is totally incompetent. It took several months to transfer the service to a new occupant, and then it took several more months to get them to get the paperwork right with nobody really taking responsibility to get it to work out. Then when I paid by credit card my remaining balance, they never charged the card although they had a record of my request and card number on file. They just sent it to collections. Three months later, I tried to pay again by credit card and they charged it okay but still sent my account to collections. I will never use ADT again for anything.

I've been using ADT Home Security for many years. The original installation was a good one. We had a lightning storm that damaged all units in the security system except the wiring. I requested to have everything replaced with the same or better units. We had to wait many days before they could schedule someone to come out. The service guy came once and didn't have the parts. We waited another few weeks. He came again and installed a downgraded keypad without the touchscreen and highly informative system information I was used to. He said that's all he had and he could bring the one I wanted later. I told him, "Okay, that's fine," because we needed the security system (we've been burglarized twice).

I live in TX. The alarm goes off 12:45am. I disarm and reset it. Minutes pass and no call from ADT. Did I mention we pay to be monitored?! After several automated prompts, a pleasant agent answered and I explained the situation as well as my concern that I had not received a call. She asked me to hit *2 and informed me the zone that triggered the alarm was my phone line; I checked my landline and it was dead. Freaked out, I informed the rep the phone line was working fine earlier and if it were possible for the line to be tampered with from the outside. The rep replied "I'm not a burglar. I don't know, maybe there was an accident that took the phone line out. You should contact your local phone carrier." I asked her where she was located and she replied Roswell, GA. Did I mention I live in TX? ADT should change their name to TWT, Total Waste of Time!

Several days ago, our alarm system went off at 2:20 am indicating there was a problem with a low battery. I called the customer service number provided in Irving, Texas (I live in Sacramento, CA) that we had been provided with and was told to hit the cancel button twice. Great, it stopped. I was told it would stay off for 24 hours and that it would be October 11 before someone would be able to come out and fix it. That would have the beeping start every morning at 2:20 am. I tried calling later that day a local number with the hope of getting a little quicker service and after several hours that morning, all phone numbers I tried were being answered in other states, including Tennessee and Florida. After several calls to different numbers, someone finally told me how to disconnect the battery and that would stop the beeping and not affect the system as the battery was a backup in case the electricity went off. Great! However, at 2:20 am the beeping started again.

Typical bait and switch. Oops, we didn't know you had CO detectors and oops, you need another zone expander; $483 unexpected expense. Oh and btw, if I didn't use their CO detectors, they rip out your old ones and leave holes in your walls. Ridiculous. Oops, don't support your natural gas detector either so we'll disconnect that. Customer service is probably the worst I've ever experienced. I spent literally over four hours on the phone with them in two days. I get different answers from different reps who are not knowledgeable or helpful. They bounce you around from person to supervisor to different departments, always on hold. One rep was helpful and we spent two hours on the phone reprogramming the names of zones. I tried to call back the next day to change one more and got nothing but the runaround and a rep who was a serious ** and refused to do anything. Oh and 20 minutes waiting and bouncing around to reach that **. The thing that irks me the most is that I had to sign a three-year commitment, and we're only two days into it. Horrible. Stay away and save yourself the hassle. BBB review next!

So I thought it would be a good idea to have a security system, but I thought wrong. First they set up appointment but no call and no show. Then, they set up another then the same thing happened. Then three appointments. Then finally, they got to my home and installed my system. They gave me my bill and it was $247 then. A couple of days later, they sent me a bill for $315 and then I looked on my ADT account that bill was $305. So, I went and looked at my bank because I did it to where it came out of my bank. They took $68 and then another $247 and I still owe the $105 and some change. Now they told me I was going to get a free install and two months free for not showing up for their app. But guess what, I'm still paying for my install and my two months so how do you figure that? I don't recommend. I should have gone with Vivid. It would have been cheaper and I would have gotten a camera. They went back on their word even though they record every time you call. They don't put nothing in their notes and they just want your money. Don't use them! Oh yeah, then they try to say it's a mail in rebate.

ADT double billed me a week apart. They billed for the first payment which was a 3-month payment but I paid a 6-month payment. A week later, they charged my account again for a 6-month payment that I did not authorize. They told me they could not immediately credit the unauthorized 6-month charge to my card. It would take approximately 7 days. I asked if ADT would pay any overdraft charges that my account may receive since they took over $300 out of my account without permission. They said that would also take 30 days to refund any extra charges to my account after it was researched by the Research department.

I had an alarm system installed about 4 months ago. I was not aware that it wasn't really ADT until I called the ADT toll-free number to inquire about a camera system for my home. At that time, I was told that my contract was with an authorized dealer for ADT, not ADT. I was then told that ADT would only be responsible for my monitoring and anything else was through the authorized dealer. On August 30, 2012, I had a new front door installed, in which both parts of the wireless door sensor had to be moved. The tape on the small sensor would not stick anymore, therefore, allowing that part to continually fall.

My system has not worked properly for the last 3 months. I have had several technicians come in and out of my house with no results. The latest iteration consisted in ADT missing an appointment on a Saturday, after making me wait in my house for 4 hours. This was followed by a call from a manager who informed me that if I wanted my system working, I had to wait at home for an additional 2-3 hour window on Thursday. When is this going to end? When will ADT fix my system?

We had an iPod stolen from the tech as he was all over our house and shouldn't have been. He should have only been at the two key pads. Also our system wasn't fixed until three months later. They issued a $50 gift card for the service and a $100 but you have to wait six weeks to get it and pay a certified check for $2.95. Nothing has been done about the iPod.

The salesman was very nice. I wrote a check for down payment of $329 and after 3 attempts for scheduling installation, it did not work out. They kept making appointments without asking me first. On the last try, the guy never showed up and came the next day while I was at work. I asked for cancellation. I don't want to deal with ADT and now I am waiting for my check. The billing department does not answer the phone or does not have one and I kept getting transferred to different departments. God forbid when I used them and got robbed.

On 8/22/12, Bob, an ADT salesperson, came to my home in response to my call. I explained to him that I was having issues with my car being vandalized in the alley behind my home and I wanted to purchase and have installed security cameras. We went outside and I showed him where the problem was. He suggested a place for the cameras and quoted me a price. He left and called back 15 minutes later indicating he could not give me the price he quoted; it would be higher. Bob was not knowledgeable; I requested another salesperson. The same night, I received a call from Kevin ** indicating he could be at my home in 15 minutes. He arrived; I explained, as I had to Bob, the purpose of the cameras; Kevin seemed knowledgeable. He wrote the order and phoned in my Visa debit card payment of $1,274.25 on 8/22. The installation was scheduled for the following week. The day the installation was scheduled, I phoned Kevin that morning; he assured me someone would be at my home no later than 11:00 AM. No one ever showed up.

I would rather risk my house burglarized than deal with ADT. The salesman, Andrew, was friendly and showed off the system on a Saturday, which fit into my schedule. It was all downhill from there. They never were able to accommodate my schedule for installation, eventually made an appointment without consulting me (I had to change my schedule at the last minute). Communication with ADT and even between employees of ADT is poor to nonexistent. They spent hours at my house and only half installed the system, leaving no instructions on how to operate the panel. They left a note that the "internet was not working" even though it was.

We were never told a service trip would cost $130 plus parts or we would have gotten the maintenance contract for $7.00/month. Consequently, we just paid $130.00 plus $30.00 for parts (a total of $160.00) for a faulty sensor (their equipment). It would have been cheaper to go to the new cell phone system, but my hubby handled it. Ah! What a rip-off!

Don’t go with ADT. I have had nothing but problems with ADT. They won’t ever call me back to fix the problem but hold me to the 3-year contract. These people are thieves.

The alarm was not operating properly. We waited three times and no service person came out. Our alarm has not been working for over two weeks. We were informed we still have a few months left on our contract. This is the rudest company I have ever talked to. We are resorting to get a local attorney to write them a cancellation notice at the end of the contract. Avoid this company.

On August 22nd, ** from the Haltom City ADT came to our home, made his presentation and in turn, I presented him with a check in the amount of $5,141.88. On August 27, to my dismay, I was notified by our bank that ADT had issued two transactions against our bank totaling $10,283.76! I called the ADT 800 number and spoke to Tasha (#**) who informed me that ADT would issue a credit. On September 4th, our bank informed us that ADT has not issued a credit. When my husband called Mr. **, he was informed that he would need to drive to their Haltom City office and present proof of this double charge. After doing so, he was told this would have to be reviewed. I would not recommend this company, and wish I would have taken the time to read the reviews posted prior to doing so.

When I called, I spoke to a very nice representative who assisted me in getting set up. I was very specific when I told him I did not want automatic payments. He did say that he will have to have my first payment by credit card and when the tech came, there was a form I could sign not to have automatic payments. I even upgraded my system. When the tech came over to install the system, they were nice; however, they wanted me to do an even greater upgrade, in which I could not afford and told them so.

ADT failed and many others! If you want to have peace of mind for your family, please stay away from ADT! ADT failed to dispatch fire rescue when my smoke detectors started going off. After my house was totaled and 2 loving pets perished, the Fire Dept Investigator checked my alarm system. Everything was operational on my end. He called from my burnt and asked ADT why they didn't dispatch help. They claim they never got the alarm. Four days later, ADT took out my next month's payment and 3-1/2 weeks later, not a word from ADT.

ADT is a big scam. An ADT sales rep had me sign a 36 month contract knowing that I was only going to be in my apartment for 9 months. I realized the term of the contract the day after installation and have been trying to cancel ever since. After numerous lengthy phone conversations with different customer service reps, I was told that I had to speak to the local office. Now, the local office is telling me that I had 3 days after I signed the contract to cancel. They are trying to charge me a $900 cancellation fee. It turns out that there have been several complaints at my apartment complex regarding this. The sales rep is deliberately signing people up for 36 month contracts without informing them. Is there any action that I can take?

Sales people called and harassed me seven times today. They called from several different area codes and phone numbers and hung up on me when I asked them to remove me from their phone list. I called the 800 customer care number, who transferred me to another line and I was disconnected. I had no idea this company was so desperate and hungry for sales nor did I know how unprofessional and uneducated their staff were. The very last call I received which was at 6:30 in the evening tonight was from a completely different number. The woman on the other end insulted me by asking me if I was using my real voice or an accent, then I hung up. I have never been so insulted or have ever experienced such harassment from sales people. I know the economy is bad but seriously, hire folks with tact and professionalism. I am dumbfounded with this racket. They should be out of business in no time.

The alarm system went off. Nobody at ADT had my account on file. I tried to cancel the police response and was put on hold 4 times. ADT has never merged their database with Brinks two years after they took over. That's why nobody at ADT could take or respond to the alarm. Then ADT tried to bill me for an additional 30 days, and then threatened to ruin my credit if I did not pay them.

In attempting to secure a security system for my home in Fla., I poorly chose ADT. I wish I had read this website prior to my lack of common sense. They never showed as agreed upon. At one point, Ed **, the sales rep, came to the house and made nice with me. I should have run. He convinced me his company was the way to go. I was promised all new equipment (I had an existing system not in operation) including monitors, the entire home would be wired including a large sliding glass door etc.

When I called to inquire about ADT providing services and mentioned the $99.00 advertised special, the representative never informed me that there would be additional charges for the equipment/installation. This should always be explained to the customer. I went from $105.00 up to $2,000.00, which far exceeded what my expectations were and could afford at that time. ADT misrepresents information/services to the customer, which is totally unacceptable and in my opinion, is stealing/conning the customer. I complained and the total was brought down. But if it had been explained to me by the sales representative via telephone, I would have expected the quote given and been prepared to determine what I could afford without having an installer standing in my home prepared to install.

I called ADT to install a security system. After numerous times of me telling them that I could only do a Saturday, they scheduled me for a Tuesday. Obviously, I took off from work to be at the installation that should have been scheduled from 10-2pm. After waiting until 2:30pm, I called ADT to see what was going on. I was advised that I was given the wrong time and that the rep would be arriving around 6-8! I canceled the service on 7/27/12. I was advised that my money would be returned within 7 business days - that was not the case. After waiting for 10 days, I called again and was told that the first request for a refund was not processed due to an error. I demanded a refund and was told again it would take 3-7 business days. Well today is August 17, 2012. I think at this point it's called theft...

I got a call around 12.15 p.m. on 08/17/2012 asking for the home owner; and when I said “yes they are talking to the home owner,” the sales rep started to introduce himself and the ADT services. I immediately said that I am not interested in the service. Then, the ADT sales rep told me to "shut off". Funny, this guy doesn’t even know how to say "shut up". This person had a south Asian accent and first introduced himself as Shai. Maybe I heard the name wrong, but the bottom line is these people who are in the front line of your business are doing a super job of ruining your company name. I am in customer care also for nearly 10 years in my life, but never have I told a customer to "shut up" when they are not interested in your business. This person made me angry, and the chance of me investing in your company service in the future is slim to none, and I might not recommend to anyone either. The phone number I got the call from is **.

To say that I was dissatisfied with ADT would be a gross understatement. I have never been so unhappy with a company. It all started in July 2009 when I engaged ADT services for a restaurant I opened at **. Unfortunately, I closed that restaurant in December of 2009 as I was losing money hand over fist. For 6 months, I begged and pleaded with ADT to move my equipment from that store to my existing small 450sq ft ice cream stand at the above address. All of this time I was being debited $30.99 per month from my bank account (see enclosed bank statements) for a service that I wasn't using and couldn't use as I had no access to the property. I was under the impression that I had to keep on paying for the service at Highlander Point even though the business was closed until the contract expired, which is what your representative told me.

In February 2011, my ADT Alarm System was reactivated upon my request. I was asked to sign a paper which included Visa info. I am aware that what I signed was not a contract as I don't intend to do so. My request was just a reconnection which I should not be obliged to enter into a contract. The paper didn't even clearly indicate that I will be charged through my Visa but later found out that I have been billed monthly through my Visa.

Cancellation with these people is impossible to complete! Stay away from these people! My wife called ADT on 6.17.12 to cancel our services. Our three year contract had been completed several months before. She was assured on the phone that the services were cancelled and that we would receive a refund for the balance of the month. Services were, indeed, cancelled the next day. It is now August and we have had two more months of services taken out of our account. And all we need to do, according to ADT, is pay one more payment and they will refund the $27.00 promised in June! ADT, this is shoddy and unethical business practice if not outright fraud.

I should have read all the complaints first before I called ADT to have an alarm system installed. How stupid I was not to do research. I only have had the system for a week. Here is the rundown of all the ** I had to deal with... I wrote a check for over $1,000 to have the stupid system installed. They cashed my check and took about another $1,000 from my account; they double-billed me, which I didn't authorize. This meant I needed to spend time calling my bank and ADT. The Pulse system they installed did not work, so I had to spend a lot of time trying to schedule a service time. The techs from ADT came to my house 3 times in the past week, and they still couldn't fix the stupid system. This means I took 3 days off without pay and got into trouble at work. I still need to call back to schedule another appointment. If you are reading this comment, you should just contact another company to avoid all the ** that you will deal with if you chose ADT.

I'm sick and tired of your company calling me night after night after night. If you continue this, I have every intention of suing you for everything you have. Your actions are illegal and it's about time someone stop this now.

The salesperson came to my house, appeared very professional and courteous. He told us about the promotion of $99 install and $34.99 per month. However, since I have no landline and only use cell phones, that increased to $44.99 per month. He said it is a 1 year contract and I asked what I needed to do if I ever decided to cancel. He said, "All you have to do is just pay one and a half month's payments and you can cancel your contract." We signed the paperwork and about 30 minutes later, he came back and said something wasn't right on the contract he filled out and had me sign another contract, not telling me what the difference was. He also set the monthly payment to come out of my account on the wrong day and since I was unaware of that, it overdrew my account!

A third party sales guy told us that we are bound by a 2-year contract; however, the fine print says three. Therefore, someone lied to us and now, ADT says that I need to pay over $300 for early termination. I canceled the phone line six months ago and ADT didn't even know! The sales guy also said that ADT regularly checks their system to make sure all is in order. Like I said, ADT didn't even know it was disconnected. Because of this issue, I would never recommend ADT to anyone, not even for a dog house!

ADT was supposed to install a device that would allow the system to function through my wireless router rather than my home phone. After 5 failed attempts and several months of no alarm service, they offer no solution and absolutely no credit or incentive. The final call, they offered me a credit if I remained a customer and assured me that the part was in stock and ready for installation for yet another service call. I called to verify and of course, one hour before he was set to arrive, no part. When I called back, I was told it was my fault for discontinuing service to my home phone, when I had notified them months in advance. I was also told to be thankful that I was on the "premium" service and wasn't charged for all those service calls, service calls that never happened while I sat home waiting.

My monthly payment was to be $47.99 and I had gotten behind, so I was paying an extra payment each month to get caught up. They withdrew $145 out of my account without me okaying it. They said they would refund it, and it's been almost two weeks now. The sales people lie about the length of the contract, and I told the people on the phone. They said, "Well they were fixing that but it is still a three-year contract." I never had a chance to read the fine print, they rushed in and signed everything and left. I would never ever again let an ADT salesperson on my property. They are all liars.

The billing department was disrespectful and sarcastic. ADT insisted on replacing warranty parts with reconditioned parts. I was unable to replace my key fob because my panel and fob are no longer being sold by ADT. I asked ADT to upgrade my system to a current system, but they refused. I am a long term customer and I am ready to go to a different alarm service. I asked ADT to waive the $99 fee to upgrade my panel and fob, and was accused of trying to get something for nothing. ADT was rude and unwilling to bring my alarm equipment to something current and replaceable. Dealing with this company has become a nightmare. I want ADT to honor long term customers by being courteous, helpful and willing to update the obsolete equipment that I am forced to use to protect my home. I do not feel that I am asking for too much.

ADT/Protect Your Home: I have succumbed to being forced to send you an email, blog, write a letter, and send this as a review because no one is listening. You don’t know who I am but at least 30 different people a week from your organizations know who my husband and I are, because that is how frequently we are trying to contact you. That and the 10 calls a week we get from ADT to contact us that our system is not working. Well, pardon my French, but no ** it’s not working. That’s why we keep trying to get someone to help us.

We had service with Brink's Security and then ADT Security took over. My husband and I decided to go wireless because we never used our home phone. ADT Security said we could receive security through a wireless. The system at first went off once in awhile the first couple of months. Eventually, it was four to six times a day and through the night. Each time we called, we were told that they were updating the system. We finally got sick and tired of the beeping noise and had them send a service person out last Friday. We had a poor signal that only registered half of a bar and that was with an antenna. We called a supervisor and had the service disconnected.

My service stopped working after 2 months and when I contacted them about fixing it, they told me to troubleshoot myself by changing the battery. When I was not able to, they said to do another test. We did the test two times. I went away on vacation. I told them I was afraid my home would be unsecured, set up another appointment only for the guy not to show up. I see on the website if you are not satisfied within 6 months, you can cancel. I now want to cancel.

We hired ADT to install the pulse system in our house, 2 wireless cameras, thermostat, wall switch for lights, wireless plug for outlet, touch screen, motion sensor and control panel. The install took one day and when the tech left, the system was working fine. The next day, the cameras went offline prompting a service call. The tech worked for a couple of hours and then informed me he had to replace the cameras and he would be back next Thursday with the cameras.

I opened an account with ADT in 2009 when I bought my new home. I wasn't home on the day of installation, but my boyfriend was at the house, so his name ended up on the account as the account holder (despite the fact that I am the sole owner). I found that I rarely used the alarm and decided to cancel. Because my boyfriend's name was on the account, I was required to submit proof of ownership to cancel. I began the process in April, and faxed over the required documentation. When I called to follow up, ADT claimed they'd never received the fax. So, I double checked the fax number (it was correct) and faxed the paperwork again. After a few weeks with no response, I called and discovered that, again, they claimed to never have received my cancellation request.

It seems I somehow entered into a service contract for 5 years. It seems I'm moving and won't need their service. The financial department did tell me what's needed to be removed from this contract (proof of a 6-month lease or moving to out-of-service area). Then I spoke to two different people in the relocation department. It seems they're the ones who want to hold me to this contract and make me pay $475 or be hounded by collections after I move. This is not acceptable.

I signed up for service back in October 2011 and was staying with family in another city due to school schedule for myself and my children. My husband is overseas working as a civilian contracted paramedic. I would visit our home 1-2 times a month to check mail, mow the lawn, etc., and every time I went to our home, the alarm system showed an error message. I contacted the company and wanted someone to come out since the system was new and not working. Sometimes they were able to restore the system by phone but I never knew how long that lasted since I was not in the home.

On March 2012, I added the ADT Pulse option to my alarm for over 300 dollars. Less than one month after installation, ADT Pulse stopped working. A site visit to deal with something that should have been on warranty has been invoiced in the amount of $241.82. This is absurd; according to the contract, this should have been in warranty for three months. After more than one month of dealing with phone after phone conversation, I give up. Tomorrow, I am going to the State Consumer Affair Commissioner. Hopefully, they might stop this anti-consumer practice. I would not recommend ADT. It is better to install a different service with no long-term commitment. ADT contract is absolutely one-sided. Fortunately, we have state laws that protect us from these arbitrary contracts.

I bought this system and it worked one week. I called and people came out and it still did not work. I had some paneling taken off my wall and they took the wiring down. I called to see if they could send someone out to put it back on the wall. They sent two people out and neither one could put it back. They then after phone and phone. I said cancel it and took the system down. I paid for service that I did not have but one week and now they are asking me for $1,000. I do not have this money. I live on Social Security. They have taken advantage of me. I have heard from several other people that they do the same things to them.

On 6/13/2012, I purchased a security system from ADT. I paid $658 for the equipment and $45.99 per month. Everything was fine until the system stopped working after two weeks. I called and called and called ADT. Finally, they sent a tech out and he did not fix the problem. I called again several times and they sent another tech out the next day. He did not fix the problem either. I then had my attorney call ADT. They promised someone would call and reschedule to have someone come out and fix the problem right away. They called and said the earliest they could send someone out was a week from today. I told them from the very beginning that I am never home on Thursday or Friday. I stayed in town this week just so they could come repair my system. Then, when they called to reschedule, they wanted to send the repair person next Friday.

The home that we monitor is unoccupied and we've received two false alarms for the same motion detector causing us $150 in police fines which our current company (not ADT) wants us to pay. When I called ADT to inquire about how they'd handle the situation if I was with them, the sales representative asked me if it could have been a raccoon. Then she actually said to me, "Maybe it's a ghost." Nice job sales. You talked me right out of a contract! Sounds like I was a lucky one!

Do not do business with these creatures! I bought my system in August 2011 after somebody broke into my neighbor's home. I paid $99 installation fee. Here are all my complaints since day one!

I had an ADT sales representative (from the Pleasanton, CA office) tell me that I will only have to pay $199 for a one time installation fee and $47.99 on a month-to-month basis. While we were signing the contract, he purposely hid (his hand was covering) section 2 of the contract, which states that I am stuck in a two year contract and will be forced to pay 75% of the 24 months (if I cancel early). I immediately called back the representative and he told me that I should just "make up a lie" to get out of the contract during the first six months. Unsatisfied with his response, I called corporate. The corporate office only switched me to one department after the next. They finally told me that I have to make a written request to cancel the installation/contract to be refunded.

3 year contract I thought was month to month - I am moving from Mississippi to DC and was told that I would be charged the remaining $75 for charges from August 2012- 2014. I was completely unaware that I signed a contract that was not month to month. The staff on the phone was completely unaccommodating. I will never use ADT again. They only want the money.

I am a homeowner in Homestead, FL and an ADT customer for over a year. A few months ago, I upgraded my ADT system to the ADT Pulse with Cell-fi which cost me an additional $500 and raised my monthly payments to $36 per month. ADT is required to contact myself first, then my wife then a neighbor whenever there is an alarm. I have glass break sensors near every window in the house and window and door sensors on all the doors. This morning, I armed my system away and positioned the camera as always when I left for work.

They say I owe over $800. I never signed a contract. I was called and told that my account was in collections because I owed for an ADT security system. I never agreed to have a system installed and one never was. I never saw a service rep. Further, I was told the system would be free because they wanted a sign posted in my area. Again, I never agreed to this and one was never installed.

I am a victim of stranger stalking. I had an ADT Alarm system installed about 6 months ago. About 30 days later, the stalker breached the alarm and has been doing so ever since. ADT has sent technicians to fix the system so that it can't be breached 7 times without success. I have lost count how many times I've called the sheriff's department. I notified ADT in March that I would no longer make payments for security that I wasn't getting. I got no response until I called them on 7/6/12. I was told that I sent the letter to the wrong department and location even though I noted on the letter to forward to the appropriate person. ADT is now sending me threatening letters. Why are they allowed to sell alarm systems that can be breached? And why can't they fix the system?

We had ADT come out today to fix the sensor that fell off our outside TV. Our home alarm system went off at 2:30 am the night of the 4th as the previous sensor fell off the TV, turning the alarm on. ADT never called to confirm if the alarm was valid or not. So, I called them as the alarm went off for at least 30 seconds before we turned it off. Well, needless to say, the technician stated that ADT will not receive the notice of the alarm until it is going for 2 minutes. 2 minutes? Do you know how much stuff can be picked up in 2 minutes? What is the point of having ADT if my next door neighbors could call the cops before they do? They are absolutely worthless and I am appalled by their service. Stay away and don't look back.

I own a building and a tenant (a hobby shop) moved into my store and wanted a security system installed to protect his merchandise, so I had ADT install their security system. Their advertisements and emails said that a contract for 3 years was required. I signed some papers and gave them a nice check, but was only handed a copy of the checklist we went through, which makes sure that I understand how the system works and that the system is working properly. Two and a half years later, the hobby shop went out of business and vacated my store. I called to cancel ADT, but was told that I would be charged over $1,000 in early termination fees. When I asked how that can be possible, they told me that I signed a 5-year contract.

I purchased an ADT alarm system from ADT and had it installed in my apartment by an ADT service tech. After one month, the panic button was set off by one of the children and the Los Angeles sheriff responded. Two weeks later, the L.A.S.D. responded to a cellular triggered silent alarm. I told them that there was no cellular device attached to my alarm system and that the alarm system has been malfunctioning. After this incident, I called ADT to try and attempt to fix it. ADT has done nothing to resolve, repair or correct this issue. In fact, they closed the account and sent this to collections. It is illegal to charge for protective services when the service does not work or malfunctioning.

Run ASAP. This company has the worst service and treats their customers like **. They are told not to take any anger from customers because there are so many unhappy customers. It took me three hours to contact them and their Las Vegas company home protection is a group of losers with a mouth on them. The service sucks, the employees are kids with no common sense and no supervisor.

I am writing because I signed up last week under false pretenses, that ADT would match or better the offer I was receiving from CPI Security. I was advised that the $30.00 that I was paying for 8 years would be matched or lowered if I signed with ADT. Your telephone sales agent advised me of this directly, before sending a nice guy out to disconnect CPI and install an ADT unit. Well that was all a lie. I am now tied in a contract for $42.99 for three years and no one at ADT will help me. I was told I have to wait 3 months to get my price cut down by a maximum of $6.00. It’s either $2, $4, or $6, as I was told. Well that's not going to help me. CPI said that they cannot wait for 3 months and they are willing to take me back if you refuse to honor your agreement. I want ADT to either match CPI for $30 or better, which is what my monthly bill with them was or let me out of this contract. I am not paying a bill until this is resolved. Your people keep calling for a payment. And I keep telling them I have filed all kinds of complaints against your company for fraud.

I thought I was dealing with the authentic ADT Company from the beginning and not the dealer “Protect Your Home”. I have made several service calls to check the system and I still don't think the system is working properly. When I tested the alarm, it could put my cat to sleep. It’s not loud, but sounds like elevator music. It seems as though my system has another remote floating around. Weird things are still happening when we leave home. Protect Your Home intercepted the service call and did not put the system in that we requested. He came in and put holes in our wall and installed the kind of system with the cell. That is not what we wanted. We feel safer when we don't use the alarm system. I thought the motion light was supposed to stay on or come on when someone walked by with or without the alarm set? Correct me if I'm wrong. We are paying a higher bill for a different system that we didn't want and a higher bill than we anticipated.

I had an ADT system installed on June 6, 2012. I have a dog that weighed under twenty pounds. I was told by the representative that as long as the dog weighed less than twenty pounds, the motion detector would not pick up the dog. I was very happy and pleased about that. When the tech came out, he also saw the dog and said that everything would be fine. The tech installed the motion detector where he thought it would be better (upon my request).

In 2004, my contract with ADT was finished. I decided not to renew as the service wasn't very good. At that time, I was told I would have to pay for a technician to come out and disconnect the service. The technician disconnected the ADT. When I asked why the panel was still lit, he told me that it was okay and not a problem. On this past Friday, June 22, 2012, the alarm went off and I couldn't reset it. The alarm was very loud. I finally turned off the electricity at my electrical panel, which also turned off my hardwired smoke detector. I phoned ADT, who told me that the battery had died and needed to be replaced. The person helped me to disconnect the alarm from the battery.

I was informed via a letter that my bill will increase each month. I read the reason: because cost of business has increased but I am very upset. I do not understand one bit how I can sign a multi-year (4 years!) contract and yet ADT can change the signed contract?! ADT service does nothing for me. They will not call the police unless two zones are tripped. What good is this? Do I really want to go to my house with an alarm going off and not know if someone is inside? Very disappointed! I highly suggest you take these people's comments seriously before adding ADT. The long contracts, ability to increase your bill at will, and they won’t even call the police unless two separate zones are set off! Horrible company!

So I have been an ADT customer since 2001 and last June 2011, I added the pulse system to my current one. I sold my house so I went to cancel my service and they told me I would be billed for 75% of the remaining balance owed on my contract. I said, "What contract?" I was never told I had a 3-year contract when I added the pulse system. That is **. I either have to pay that or move it to my new address, which is not an option, or get the new owner to pick the last two years of the contract. I have been a customer for 11 years and they put me into a contract without even telling me. Way to treat your customers. I am not going to pay this and they better get my account to zero ASAP. How can they charge somebody like this in this economy? You guys get the worst customer service ever!

My wife called the 1-800 ADT sales line. After talking to a sales rep for 25 minutes, they wanted a credit card number. My wife refused. Why would they need a credit card number at that point? They said that they would not send a sales rep to my house unless she provided a credit card number. A manager got on the line, told her the same thing and then hung up on her.

My husband and I signed up for a 1-year term in March 2011 (offered by the sales rep because we lease) and though it's not standard it was written into the notes of the contract and we made sure they understood we would only sign up if it was for one year. In that year, the service was shotty at best and the few times the alarm went off, we only got a call once, 3 hours after the alarm had gone off. A few months ago, my husband stopped paying them and told them he wasn't going to pay them due to the lack of service and effective breach of contract on their part, and we told them we were not renewing our contract.

Beware in signing up with ADT. The salesman would say anything to you as well as the technician to sell their product. My alarm was broken and I asked for a repair. They claimed that they don't have repair, but they can install a new device and that's the only way that they would come to my house to take the system out. I was selling my house so I told them that I am moving and I will only do that if I can cancel the contract when I have to move and without penalty. They assured me (both the sales and technician) that I would pay the 30 days after I cancel, but then after that, the account is cancelled without penalty. But when I cancelled today, they told me I have a balance of $800 something which is about 75% of the contract. They denied that anyone can cancel, etc. They are a total ripoff.

I have quit my ADT service over 6 months now. I have had a conversation with ADT every month stating that our service is done, yet they keep billing me. I paid 2 months even though I never wanted or had this service. They bill every month even though every month I call and complain that I shouldn't be receiving a bill for over 6 months. I have now found hundreds of complaints online of the same situation. I would like to start a class action law suit. The economy is hard enough without business like this ripping off loyal clients. I've documented each conversation we've had and every time we've spoken, ADT states there is no further bill. Ridiculous!

I ordered ADT Security Service for my home. They installed the system in my home on May 15th, 2012. But the very next day, I changed my mind and I wanted to cancel the service. The contract paper says, "You may cancel this transaction without penalty or obligation within three business days from the above date (which is May 18th 2012 midnight).” So, I sent a cancellation letter via USPS Express mail on May 16th, 2012, which was delivered to the ADT office on May 17th 11:35am. I have all the mail receipts and tracking numbers (**) but they denied to receive the letter before May 18th and still now they did not close my account and keep on charging monthly service charges from my credit card.

ADT Pulse is pure garbage, so don't waste your time or money. First, they told me I could monitor cameras real time through any computer, not! No federal system will allow QuickTime because of security failures, not even my local library. Then, I set the cameras to take stills every 5 minutes. Now they cut that back to 30 minutes. The wireless cameras are pure junk and you can't recognize someone 10ft away. No motion sensors on the cameras, no email of motion trip, pure garbage with 45 degree viewing area. The website shuts you out after 10 minutes. Save your money and get a rabbit to watch and protect your home - it would be just as effective.

As a loyal client of ADT South Africa (15 years) with 6 businesses and 2 private residences, I had one business that had to close due to tough times. I was handed over by ADT to debt collectors, after escalating the matter to the executive level. Think they would be interested in keeping me as an existing client. The response I got was the following: "According to our pre-legal department, this matter has been handed over to our attorneys and we cannot assist you any further. We would however suggest that you liaise with our attorneys directly." Be very careful. This company can ruin your credit history in a blink of an eye. They do not care, and based on all comments on the web, it seems to be a company policy.

Whenever you move/relocate, you will end up renewing your contract. So if you keep moving for every 2 years in this country, your contract is never going to end. Ridiculous amount of early termination fee, 75% of total money you owe them in 3 years. If the alarm goes bad due to weather problem, if they cannot help you fixing it over the phone, you will have to pay $125 for the tech to come just because of any bad weather day. If the phone line shuts and comes back, the alarm is not working as it is supposed to be. Then you pay for the tech. So all you do is pay, pay and pay for such a poor, very poor customer service. I wish this website had something called frustrated than angry.

My son and his wife lost their home to a fire. The day after, his wife called ADT to let them know that the home was a total loss. ADT told her that my son would have to be the one to call. In the confusion of trying to find somewhere to live, trying to find clothing, food and a home for their pets, she forgot about it. Six months later, they get a bill for over $600 for breach of contract and late payments. Really? ADT called my home (backup) at least 5 or 6 times during the period after the fire saying that the alarm was going off. There was no house! I told them this repeatedly. My son and his wife have tried working with them with proof of everything that happened. ADT has the worst customer service I have ever encountered. Please don't use them. They have added more grief to an already horrible situation.

I received a call from ADT while at work that there was an alarm event at my home. I was asked what I wanted them to do. Naturally, since everyone was out of the house and it was broken into last year around the same time, I said call the police. I also called my daughter. She went home and found no sign of a break-in. I called ADT. The new rep said that the alarm event was unspecified. They couldn't identify a window or door that was opened. I asked why the first rep hadn't told me this when she called. I could have had a neighbor check it out. In addition, I had added to to the system 6 days before and the technician checked all doors and windows. I got a bill for $151 from the city. When I told ADT that I should not be responsible for the bill, that the rep did not tell me the alarm was unspecified, and that a technician had checked my alarm 6 days prior to the event, ADT still denied my request to reimburse me and sent a cookie cutter letter saying that alarms should be checked once a month. It was 6 days prior and the rep did not tell me it was an unspecified event. So, I paid for their faulty system and lack of information by their rep. I am angry. This was not my fault. I should be reimbursed.

I have been called down to my business on two different occasions regarding cameras being installed and have had my time totally wasted. The first person came (not scheduled) on Wednesday, 5/30/2012, and said that the order was for inside cameras. I came down and she left shortly thereafter because she did not have proper equipment. The second unscheduled visit was from two gentlemen who had the wrong cameras again. Mr. Greg ** was the business representative. I really feel that I should get rid of ADT and go with another company. I have ADT alarm system and I might cancel it all together and go with someone else in order to get a better package deal. Please someone contact me at **. I will be checking around for new service. Thank you.

At the urging of her parents, my daughter got ADT security for her first home (rental townhouse). She had just signed a 1-year lease with her landlord, 10/1/11. Since then, 05/01/12, her job has relocated her to a different state to a new dwelling that already has a security system. Her landlord graciously let her break her 1-year lease, with full security deposit returned to her. But ADT is charging her $1,030.27 termination fee. She said, “I signed a 1-year lease, why in the world would I sign a 3-year contract for security? I got the security for safety and for protection from theft, vandalism, etc. and now I'm getting ripped off!" They keep telling her she can transfer the contract to her new location. But the new apartment building has its own security, which she is paying for. Why would she want/need to pay for 2 systems? They are very ignorant and are not budging.

I am the owner of Manhattan Laser Clinic in New York. I can tell, without hesitation, without exaggeration and misinformation, for each and every of my ADT Security accounts I have had since the year 2002, ADT does not supply security but only charges for it. Do not believe anything your sales rep says, not even if it's in writing, since it is not binding once you sign the contract. You will not get service, security, customer support and whatever they say. It does not matter. You will be asked to pay for your technical problems, even the ones that occur and persist due to installation errors. Their system is built that way! Their intention is to grow by binding customers to almost unconstitutional contracts. Every single link in the chain of command is instructed to do their part in reaching this goal. They are not there for you. Do not make that mistake.

Please release and cancel this contract based on the fact that I overpaid for the installation of equipment on the pulse system that was continuously faulty. I have never received a telephone call from ADT whenever the alarm system went off, even when my wife was here alone and ill and my daughter pressed the button for help. On the times that the alarm did go off, ADT never called me on my telephone or any alternative number. I have tried to work with you, I have called you several times and you have not responded in a diplomatic manner. I took my concerns to the salesperson (Tabitha) and she told me that she had since quit ADT because of their practices.

I've been waking up to communications error alarm every day! I called ADT and they set an appointment window for two weeks away! When I got the service, it was Brinks and they were awesome; then two companies took over, with ADT being the last. They have not increased their techs, even though they have almost the whole market. I called ADT again today. I first called a bit over a week ago; my call today was to see if a tech could come earlier - no help! This company is disappointing. They need a wakeup call! You can't take over a market and not expand your service to the customers! Every day that I get woken up to that alarm, I'm submitting a statement to every website I can until the time I meant to wake up!

ADT kept calling and pressuring. Carl hung up on me a couple of times! These are horrible cold calling techniques. Carl was loud, rude, and obnoxious!

Why bother using ADT to keep the thieves away when they rip you off themselves? We signed a contract for 3 years. I called to cancel and was informed I would need to write a letter and send it to the company. I was fine with that. Then, she said you will also be charged $280 for stopping service. I told her the contract was for three years. She said unless you call the company and let them know you do not want to renew the contract, it is automatically renewed. What a ripoff. I found my original agreement that was for 3 years, nothing stating what she had said and I am going to fax with the letter to see if I can get rid of them. If you are thinking of using this service, don't! They do not care about you as an individual, only the dollars they can rob from you. Customer service when calling is also rude.

I had the ADT alarm installed in my house in November 2011. They wanted to charge me more than they offered me, after they installed it. I called the company and they sent another technician to complete the connection. It was working fine until February 2012, when it started having problems and since then, I've been having 4 different technicians at home trying to repair it. I tried to cancel the contract and they will charge me a lot of money. I have paid every month without using it. Instead, I received several phone calls every day two or three times a day that they have a troubleshooting signal in their system. They call in the middle of the night, and I have to call them back, but it seems they don't have a good organization, because nobody knows anything! Please don't use this company.

Pets killed due to ADT Pulse - Went away for the weekend, set thermostat to "cool"; returned to find house at 110 degrees, pets dead, plants dead. The house was so hot you could not stand it. It was literally 110 degrees. The Pulse was malfunctioning. The ADT rep came. I was assured that rep would be Pulse-certified. The rep arrived and said, "I know nothing about the Pulse system." I had been assured that prior to the rep's arrival, he would have equipment to fix the issue and would be qualified. This is a blatant safety issue and to think only pets died. What if it had been a person, elderly, etc., instead? The monitoring system has record of the temperatures. I had an electrician check the wiring and it is fine. The Pulse Z-Wave board is bad. To date, there have been no fixes, no assurances from the company. If anything, I have been given the runaround. I call and speak to reps and supposed supervisors, and they then never return my call with my concerns. The rep left today without fixing the issue and was supposed to call back with times and equipment. No call back, typical. I abhor this company.

Be extremely careful if you decided to sign up for ADT service. Ask questions. Check everything they promise. ADT representatives use shady business practices but even more importantly, their service is useless. I think I was not smart enough to research before using them (was too busy). I am not too busy to write this review so people don't fall into the trap I did. I installed the system a few months ago and had an incident where the alarm went by accident and police was dispatched but never arrived. I was a bit puzzled but didn't pay attention. Also, ADT contacted me asking more details on how to get to my place and I gave them details. I have to say I live in Los Angeles not in a jungle; they had my full address and my address can be easily located by Google maps. I guess if it was a robbery or something, I could be dead with ADT Security System.

I had Protect Your Home, an authorized dealer for ADT, install a security system in my home on December 2010. ADT supplied the monitoring. We recently cancelled the service as we were not getting the security expected. ADT sent us a bill for over $800 because they said that we had terminated the contract early. They finally admitted that they were the ones responsible for originally breaking the contract and they decided to waive the $800 charge. They told us that they had purchased our contract from Protect Your Home and they would be the party responsible for returning the money spent on the installation. Protect Your Home has refused to do so. As a result of all the back and forth negotiations, I have done without a working system for approximately three months.

Two years ago, my wife purchased an alarm system from Brinks for our new house. They changed their name to Broadview and then sold out to ADT. A few weeks ago, a representative from another security company told me all a crook needed to do was cut the phone line and the system would be unable to notify police. I run a large whistle-blowing website against a multi-million dollar corrupt church that has a habit of hiring thugs and convicted felons to do their dirty work and they spare no expense to silence witnesses who would expose their abuses and violations of human rights. So, I want real security and not something a child could easily defeat.

I had my account on automatic draft and wanted to stop the payment and receive a bill monthly. I called my installer to get the correct number to call. I called ADT and talked to five different people before I was told to call my local security office. I called the number they gave me and the installer I just talked to answered. He said he could not stop my automatic draft, that ADT had to do it. So he called ADT then called me back and told me to call them again. So I called and they said I didn't have an account this time. Really?

Please be warned, this is the most crooked company I have ever done business with. My husband and I had an ADT security system installed in early April. The full installation charge was supposed to be $440 as stated in the contract that we signed. To account for the $440 charge, my husband wrote two checks, one for $220 at the time the contract was signed and one for $220 when the installation was completed. ADT cashed both checks for a total of $440, but also used one of the checks to make an additional electronic charge of $220 that was never authorized. Therefore, they ended up overcharging us by $220.

The system never worked properly since late 2/2012 and gone absolutely crazy on us for the past 2 weeks. Dozen of phone calls were made, including three conversations with the regional manager. I have received multiple appointments, but no one showed up. I will also make a complain to consumer protection agency in the next 24 hours unless I receive a phone call by a technician providing me a time and date of service.

I called because I had to move back to my mom since I lost my job 2 months ago. I called to cancel my services and they told me I have signed an agreement for the next 3 years! I told them I wasn't aware of this! The guy who came to my house didn't mention to me or my husband anything! The almost 2 hours that he was there is not fair! What can I do? I can't pay. I never used the service. Never! Because I moved after one month the service was installed, I tried so hard to make them understand me but they keep saying "you signed, you pay it!" I know it was a mistake not reading what I was signing but is it not the salesperson's responsibility to let us know about this too? Really bad.

In approximately 2001, we had an alarm system installed and while we paid extra to have a pet friendly system installed, we just found out in April 2012 that unfortunately, the monitor at the bottom of our basement stairs was not a pet friendly monitor (assume that the monitor in our living room is also not pet friendly, this monitor has not been changed). The service person also indicated that the location of the monitor was not appropriate (should not be at the bottom of stairs). He kindly installed a new monitor in a different location. My frustration lies with the fact that we paid extra for the pet friendly system but did not get what we paid for. I cannot tell you how disappointed and unsatisfied we are with ADT. Not sure what can be done to try and rectify this situation but am hoping that ADT can offer some sort of compensation (e.g. new key pads at both doors; new monitors on our patio doors; new living room monitor).

Mr. Chris **, ADT from Richmond, Virginia. Mr ** made promises for a $50 reward for a referral which resulted in an installation. The $50 is not the issue here. The issue is "poor" response, customer service and lack of compassion for your customers (3). Needless to say, I recommended ADT since I had a commercial location and had several friends who did as well as Mr. **. That will no longer be the case from me. Knowing you are the largest security provider around, I know you don't need the "small" guys like us, so you will lose our business as soon as contracts expire. As a member of the American Independent Business Alliance, this is exactly why we exist! Small businesses survive for a reason! I do not enjoy writing this.

On 1/9/12, I had my alarm system installed. When I called for my appointment, I was given the promotion cost of $99, 15 sensors and a gift card. After the technician inspected the house, we decided to go with wireless because that was what he suggested. That brought the price to a whopping $2,800! While I do understand that a wireless system is more sophisticated than a hard wired system, I think the price jump is outrageous, especially when I used the discount code for my husband’s job (detective in the police department).

The inside truth about doing business with ADT: I was a senior sales rep with ADT for seven years and became an expert in the tactics, policies, and contracts ADT offers to both commercial and residential customers. There are two clearly distinctive sides of ADT: Field Operations (consisting of Sales, Service and Installation) and Corporate (primarily consisting of Executive Management, Administration, Legal, and the Central Monitoring Centers).

Every month, at the same date of each month, there is a communication failure. It’s always between midnight and 12:30 each month. It’s always four days prior to them taking my payment out.

I moved from St. Louis in 2010 and I was told I had to renew my contract for 3 years. Every time I move, I am told that I have to renew my contract for 3 years. I cannot afford to renew and if I don't renew, I am told I can get out of the contract for $759. Furthermore, every time I renew, my contract goes up in dollars. Why is there not somebody regulating this company? It's as if they can do whatever they want to do to the hard working taxpayer. I went through a divorce and I cannot afford any more bills.

Everyday for the past week, we have been receiving recorded phone messages stating that ADT has been notified that there is a problem with our security system. We do not nor ever had their system. On May 9, I contacted them regarding the daily call and was placed on a "do not call" list. At 2:00 am, I was awakened again with this message. Tiffany (manager of Corporate Escalation) advised me that it would take 5-7 days if the problem was corporate and 30 days if the problem was one of their authorized dealers. She was polite, but that is the best that she could do.

I had an ADT system with added fire-monitoring installed on 7/15/2011 which I paid $1459.48 for and am paying $48.14 a month for monitoring. Ever since the system was installed, I have had more than I can count false alarms and tech after tech coming to "fix" it. Police have responded to false alarms also, which will cost me if they have to come again. Now, they want to charge me $25 each time to come "fix" it. I got the alarm installed for "peace of mind" and have had nothing but headaches. I can't get out of the contract without being charged over $1500. I can't set the alarm when I leave and if my home gets burglarized, my homeowners won't cover a claim.

I am so angry at ADT Security. I have been waiting for a technician since Monday, was told that tech can't be here until Tuesday! Tuesday, they called and cancelled for Wednesday. On Wed., tech showed up (very nice) fixed problem and system malfunctioned again last night. We have been listening to system beep all night long since Saturday evening!

I had Brinks since 2003 and they where bought out by Broadview. I am disabled and have 2 special needs children. In 2010, I needed the 2-way communication and Broadview didn't offer it. I stopped my account that I had for 7 years. I was told that the contract had an annual renewal clause. They even got smug and said, "don't you read your contracts?". Yes, but after freaking 7 years. I thought my 2-year contract was over unless I cancelled it (which I did). They played little games with me that I need to talk to customer loyalty department. Long time later, I still owed them $380.00, so I switched to Monitronics. I filled BK with them and they stopped taking money out of my account. They told me they can't talk till BK discharged.

I cancelled my security service with ADT after my contract was up. Repeated submissions of my written cancellation notice were ignored by ADT. Repeated requests that they stop the automatic payment deduction from my checking account were ignored. Now, another month has passed and they deducted another payment from my account. I will dispute the charge with my bank but I still can't get ADT to respond.

ADT is as horrible as the people who robbed me in the first place. I was renting a home and signed up for ADT after I had been burglarized. I signed the three-year contract and everything was fine until the home rental I was renting got sold and I had to move. After my move, I found out that ADT does not transfer their services. I was given the choices of continuing to pay the monthly fee without being able to use their services, transfer them to my new place and resign a new contract with them or pay a $700 cancellation fee. They were inconsiderate and absolutely horrible to work with. I feel that they ripped me of just like the initial robbery. I will never use their services again.

After Protect Your Home's refusal to install the exterior strobe light so that it was visible from the street if it were flashing (indicating a crime was in progress), I cancelled the monthly payment that was charged to my credit card. I made numerous request. No response from Protect Your Home until the payments stopped. By the way, ADT is now stating that Protect Your Home of Indianapolis, IN is no longer their associate! ADT needs to either step up to the plate and right the wrongs by this company or give the customer their money back in full.

After submitting this letter, they finally came out and connected my fire alarm on April 27, 2012. I contacted Carmelo this same day when the installer arrive and advised him they only connected one fire alarm per the technician since we couldn't connect two. I paid the sales rep Carmelo with ADT $333.00. Since we only connected one, he agreed he will contact his boss and call me back for the refund and two months credit on my bill for the experience I encounter. Today, May 2, 2012, I didn't receive a call from Carmelo, so I decided to call. He said the same thing, he was heading towards the office and within an hour I will hear from him. As of 7:17 pm, no call from Carmelo. I questioned him again regarding the difference to be refunded and the credit for two months.

I do not know if anything will be done but I will continue to write this complaint. I just got this ADT system and it states if I have any problems please call. First they had my order wrong so I had to give more money to the tech. I called about the mixed up and the customer service rep was so rude. I asked him to transfer me to someone else because he was being rude to me. He hung up. I called back and spoke with a supervisor and he assured me that he will discuss this with the rep because he could see who I last talked with. He then asked whether I wanted him to call me back to let me know what he had determined. I said yes and he stated that he will call back in an hour. I am still waiting for that call.

The device is not responding. I cannot activate and arm the house security device.

I registered on the MyADT website to monitor my account, etc. All went well, but now when I attempted to log in to the account, my log in information is not accepted. Thinking I forgot my password, I went the "reset password" route to no avail. Even though I pressed one key at a time, entered the correct log in information, the system would not accept the information as correct. ADT's answer? Use a different browser. The tech person I spoke with didn't have a clue even though she mentioned she wouldn't be a help desk tech, without knowing about computers and the web. Get a clue, lady. Programmers (be they for programs or the web) make mistakes and it can cause glitches. I went through all the cache cleaning, cookies removal, etc, drills, but nothing worked. The more I experience and read about ADT, I am inclined to tell everyone I know who is thinking about installing an alarm system, don't use ADT!

I was an ADT client for 3 years and transferred my services to a new address. After a year at my new home, I decided to move. ADT charged a $600.00 so-called early termination fee. Their claim is when I moved, the contract was automatically renewed for 3 years! Do not use this company.

My fiance and I were moving into a lease home on April 1st. I called ADT on March 14 and was scheduled for service activation on Monday the 2nd. Today, it is April 30th, I still have not received activation. I have called them, they schedule times to come out and you sit here for a 5-hour window on Saturdays and they never show. They say they are going to call in a 2-hour window to activate and you rush home from work, but they never call. You call and try talking to a sales manager and the customer service hangs up on you. This company is a joke and it is very obvious that they do not put the customers first and their customer service is horrible! I will not use this company nor would I ever recommend them to anyone!

ADT is worse than they have ever been! We left them after a 3 year contract many years ago! We were elated and perfectly content with Brinks Broadview until they sold out to ADT! Once we realized we would be right back with this truly incompetent company, we were upset but sat back to give them a chance to no avail. They are worse than they were over 10 years ago! We were finally, after being repeatedly double billed and our alarm going off 3 separate times and no calls whatsoever only to the first time we called them, told their policy was to wait for a certain period of time before calling! Nice, huh? Meanwhile, anything could happen and you'd have paid for nothing. Actually, worse than nothing!

In early March 2012, my house alarm was set off, because I mistakenly gave the wrong entry code to relatives visiting from out of town. When I arrived home approximately a 1/2 hour later, my alarm was still going off. ADT had called me in the meantime on my cell (I was driving and couldn't answer the phone.) and left a voice message saying they would not be sending the police.

We always have alarm system on our homes. I saw the ADT commercial, we called them for their services and we got the system on my house. The first month of having the alarm system, about 2 am, the alarm got off. So my wife and my kids woke up and they were scared. They thought somebody was inside the house. I turned it off and checked everything - there was nothing so I set the alarm on again and 15 more minutes, the alarm went off again. So the next day, I called ADT and told them what happened. They set an appointment with a technician for next Monday. They told me that I didn't have to pay any money, so I took a day off from work so I can be there. The technician didn't show up on Monday and didn't call.

We had ADT and 3 other firms provide quotes for a security system for our home. We explained to all 4 that we wanted a cellular link to the monitoring station. As we had heard, that if the telephone line (or cable in our case) is cut, the monitoring service does nothing, as there may be a phone/cable outage in the area, we may have not paid our telephone/cable bill, etc. We advised the ADT estimator that we have very poor cellular service with AT&T and we had to resort to a MicroCell Tower to receive consistent cell phone coverage. She told us that although ADT uses AT&T, there would be no issues with cellular service.

This company took out money on my account without letting me know! I called to cancel at least 8-9 times. Each time, I was lied to and was told that I would get all my money back. Then I was told that there was nothing they could do, then they again said they would send my money. There's nothing yet! I want all my money, $102.86 plus $86.38, or I let my lawyer handle this for me! Then I will get more for the stress and aggravation that you have caused! You have messed with the wrong person this time!

I rented my home to Daniel & Jennifer **. While they resided there, they had the alarm company ADT come out and remove our current alarm system. Our system cost us over $3,000 for a complete, hard wired system. This was done without our knowledge or consent. The renter had ADT install motion detectors and some magnetic door alarms. I have contacted ADT on several occasions. They told me a private company installed the equipment. ADT did say they would contact the contractors and have them give us a call to correct the problem. The contractor did call. They told me that they could not speak to us. They could only speak to the renter. They then told me I would have to take them to court because they are not interested in resolving any issues I have with them. I have left several messages for Mellisa, who is a supervisor at ADT, her number is 866 561 0952 ext. # **. She has not returned my calls. I simply want my home alarm system to be replaced back to the way it was before they tore it out. Please contact me at **. Thank you.

The system was explained to me as a cell phone-actuated (I could turn it on and off from my cell phone.) alarm, which turned out they did not contract for. Much less, they do not even have these units in their inventory. It was installed on 4-16-2012, and it went haywire on 4-18-2012. ADT called and tried to fix it over the phone with no luck, and so, they said they would have someone from service call me within 48 hours or less to arrange to get it fixed.

As a 70-year-old widow, my children suggested I install a home security alarm system. I went to ADT Home Security Systems and they were happy to take my money and install a system. About a year later, I had to change my internet service and did not realize that ADT had a clause in their contract stating that I could not do that without their permission. After several weeks with the new Internet service, I noticed that my ADT monitoring panel was flashing a code and called them to report the problem. That is when I learned that they had not been monitoring my system due to the change in Internet companies I had made. My main concern is that no one from ADT called me to report that my home security had been turned off for weeks and that, by contract, I was required to continue paying my monthly fees even though they would not be actually providing me with any services.

On March 9th, Phyllis **, a rep for ADT, came to my home so that we can choose a plan that's best for us. After much discussion, we decided on a plan that would include wireless service installed for $199. This was called in and deducted from my checking account before this rep ever walked out of my front door. I made sure she understood that I was looking for iPhone features without the camera. She called her supervisor and assured me that I would be able to set my alarm from my iPhone and since my home already had an ADT system, my current door and window contacts should be functional with this plan. I was also promised a free wireless remote for my younger son.

I have been a customer for 16 plus years. I have never been late with a payment. I called to request a keypad replacement because ours is worn out and some buttons do not work consistently. I was told that I need to make an appointment with a sales rep because they would have to upgrade me. I realized this is a code to charge me more. I asked what the charge would be and my answer was to make an appointment with a sales rep. I asked to speak to a manager and had to argue to get to speak to one who immediately had an attitude. She told me the same as the previous person did. So, I am now trying to find another company to change to because they have made me so frustrated and angry.

I called to cancel my service due to a financial emergency. The intent was to re-instate the service in about 6 months and to include my newly built two-car garage and loft once my cash flow was back to normal. To learn that ADT was going to enforce their 30-day cancellation policy, which I find incredibly ridiculous that it takes 30 days to cancel an electronic service, on a system that wasn't currently active due to a severed phone line. The phone line had been severed for approximately 2 months, which I continued to pay for regardless; to have to pay for an additional 30 days for a system which is down, is in my opinion extremely rude and reflects poorly on ADT. I have been a great customer for several years, never missing a payment. My wife and I currently own three properties and will soon assume another in Florida. To think, this is the type of customer that you are prepared to use your 30-day "cash grab" strategy on totally reflects poorly on management. As a sales professional, I would never dream of penalizing my customers for leaving me as a client. Some of my best customers today are clients who tried other services and returned because they realized I was the better company to deal with.

I have a problem with my alarm and called ADT on April 9th and was told they would be out on Friday, April 13th. No one ever called or showed up. I called and was told, on Monday, April 16th, that the contractor they set service with no longer works with ADT and I would have to make another appointment. The next appointment date is April 24th which I cannot make so they scheduled me for May 8th.They cannot service their equipment. I asked to be let out of my contract which they refused. I left ADT before for the same reason and they purchased the company I went to. ADT is a nightmare.

My 83 year old mother had ADT wire my house in 2009. Now that I am getting ready to put tile down in my bedroom, I find out that the wiring is under my carpet! They installed the wires through the bedroom closet and over my baseboard, under the carpet to the other side of the doorway and along the sides of the baseboard to attach to the phone lines. If the installer were smart, all he had to do is run the line through the wall (like most installers do). But, I assume that this was the quickest way to install the unit. Now, I have to pay $125 to get the installer back out here to change the installation properly, or I can tile over the lines and see what happens later on.

I purchased our home last year and updated an older system through ADT. The system was not activated until this month due to a major renovation project that took place. I contacted ADT to come out and set up the system. Everything is set up except for the smoke alarms. I was told by the sales rep I don't need a permit to activate the smoke alarms; the service tech says I do. After four (4) visits by various ADT employees, I still have conflicting stories on whether this system can be activated or not. I need an answer from someone who can resolve this.

On November 2010, in response to local advertising for alarm monitoring service for $19.99 per month, an ADT salesperson sold a 3-year contract. The salesman stated that the monitoring of the existing alarm system in my house was to include fire, burglary, and police emergency monitoring. It turned out later when an ADT technician showed up that he had to change my existing control box and keypad. A Homeowner's Insurance Certificate was provided with fire, security, and police monitoring check marks selected.

I have had my alarm system with ADT Security since I purchased my home in 2007. When I purchased my alarm system, it was wireless and had a land line home phone. I am in law enforcement and it was a requirement to have a land line, and as of September 2010, we were not required to have a land line phone. At which point, I disconnected my service with my carrier of choice and notified ADT of the change and primary contact number. So, as months and years without issues, then I decided to call to inquire about billing increases and discovered my home was not being monitored since 2010, but continuously being billed monthly.

ADT installed their system according to the advertisement and what I wanted. While installing, that is where the high-pressure started trying to get us to purchase more monitors. In addition, I was told during the initial contact that if we installed ADT, we would get the installation fee back (not done). We were also told that instead of purchasing ADT monitors, we could buy monitors from RadioShack for $29.00 and save several hundred dollars. Not true and other monitors from others cannot be added system. I have tried to contact appropriate individuals to rectify this situation and cannot get a return call. If this is the way ADT operates, I would not purchase.

Why are offers made to incoming clients, when existing clients have to pay dearly for additional equipment? We have been receiving offers by mail and phone which include free 15 windows or door sensors, fire and panic alert and wireless remote control. Why long time clients are punished?

I have this company service for more than fives years as agreed for $29.95 a month. They keep raising the price to $56 a month. On 12/10/2011, I called to cancel their services and they asked for a written letter. I did fax it in the same day. On 4/9/2012, they sent me a statement asking for $319.02 for 12/1/11 to 5/30/2012. In the meantime, I have a new company do the same services for $120 a year since 12/10/2011.

I've been a customer of ADT for almost 10 years and upgraded to the Pulse system last August so in theory, I could monitor my house while traveling. I travel 120 days/year. The salesmen came, got me to sign a contract and they never finished the installation. Boxes were still on the floor for the electrician to complete and now they are telling me they won't remedy the situation until I pay my past due bill. Past due for what? It has never worked and I have spoken to 5 people each time I call without the next person having any knowledge what I spoke to the previous person. It is like having a car that never worked. I am so angry and sad at the same time. Thanks for letting me vent!

After signing contracts, I found out this system never worked and the signal was not being picked up by ADT (system does not work or reach central command center). What is the point of an alarm if it is not working and cannot be monitored? After many visits and many calls with outrageous call wait times, I am trying to cancel my account which is proving very difficult but I will not give up until justice is the result.

ADT has been completely worthless. I had the product installed 5 months ago and it has never worked properly. So I want to get out of my product and it looks like I'm going to get screwed. I will trash ADT forever. I hope one of those ** guys never come to my front door.

On March 19th, the installer from ADT arrived. He asked me which of my four doors I wanted secured. I gave him the information and he began his installation. He approached me regarding the key ring that came with my package and said he could get me one for $75, but ADT will charge me $150. I informed him that I only needed the one that was coming with my package. A few minutes later, I told him that I changed my mind about one of the doors I wanted secured and that in fact I wanted a different door done. He immediately told me he could give me another door for $50, but ADT would charge me $100. Hesitantly, I agreed and asked if I could write him a check. He insisted that the payment was cash and once he finished in my home, he trailed me to the bank. The next day, I got a call from the sales rep who wrote up my contract and informed him of some other billing issues I was having with ADT and also mentioned his “fast talking” installer who talked me out of $50. I was informed by the rep that I could have gotten that door without a charge. I was livid to say the least.

I have used ADT for several years at 2 different locations. I rented my home out for 1 year and the renters also used ADT in our absence. When I moved from my other residence back to our Seminole home, I again called them to reactivate. Of course, I signed a new contract. On December 28th at approx. 6 a.m., ADT phoned my husband to tell him that an alarm was activated at our home and asked if we wanted them to phone the police. He said yes and that we were out of town, but would call one of our children to respond to the home.

I called ADT after burglary at a rental property I own. Salesman said, "This month, we have great incentives: no charge for installation, pay $99 now, and we'll send you a Visa card to cover it." He gave me price and promised that it covered fees and tax, and he told me I'd be locked in for only a 2-year contract. But he never sent the Visa card. After 3 calls to the company, I finally got the number of another company that fulfills this offer, but only if you send them $4.95! This was before waiting 6-8 weeks for the card.

I had a pulse system installed in March 2011 after being an ADT customer for years. The folks installing the system didn't bring the right equipment (and the thermostat didn't work). I was told I'd be contacted the next day to finish installation. That process took until June and a threat of cancellation to get the rest installed. Then the system didn't work, plus there was no air conditioning through summer in Georgia. I have been trying to cancel and get a refund ever since. Finally, I got the local office to come and collect their equipment but I am still getting collection calls. Apparently, at ADT head office, there is no mention of a refund even though I was promised one by someone about 15 calls ago. Their head office rarely speaks to the local office and nobody has ever called back when promised. It has taken a year, at least 50 phone calls and still no resolution. I don't know what more I can do.

I have used ADT Security for 11 years now. Recently, ADT Security forwarded me a letter advising of a change from monthly to quarterly billing. I called to remain on monthly billing and was told it was not an option. Why do we (customers) allow companies to request and obtain advanced payments? On top of that, I received another letter from ADT Security advising me that their rates would be increasing by $1.79. People, when companies take over our finances, we are in deep trouble. So have all of your family and friends write to ADT Security and complain. ADT Security is not our financial controller--we are. Note: I pay all of my bills!

I am not surprised, that yet another verbal promise that ADT will make good, for ADT's complete screw up regarding the promised, contracted and scheduled alarm system at my home. This is absolutely unbelievable, that a company can make so many promises, break appointments and not fulfill committed work. Yet, you will charge my credit card for work never performed an alarm committed, yet, never installed.

I have been an ADT customer for 6 years. I moved a year ago and thought I was just transferring my service from one place to another. Little did I know, it renewed my contract for another 3 years. Now I am moving and I will not have an alarm at my new place. ADT is charging me $932 to cancel my contract. They did not install the equipment in this home, all they did is transfer the monitoring from my old home to this one. I promise, I will never use them again. I will see to it that no one I know ever uses them again. The power of social media. I will cost them far more than $932.

On Wednesday, 4/4/12 at 12:05pm, a young man, apparently an installer, was banging on the glass & wood door instead of ringing the bell. He was beating so hard I thought the panes would be broken. When I came to the door, I saw the logo on the blue shirt and immediately told him I did not want the service. The man began to tell me he had an appointment, I told him I am the home owner and I did not want it, that on Tuesday, April 3, 2012, a salesman was here and I told him I was not interested. Again the young man told me he had an appointment for someone that does not live at this address.

It's a shame you have to go through all this just for good service. So follow these instructions and you won't have a problem. When dialing, you must complete the automated for an operator. Once an operator is online, ask to speak to the supervisor. The supervisors in this department will help you better than the other departments. Why? I don't know. It just works. Here is the department's number, 1888-720-5982. ADT is not perfect but if you speak to the right person, they will solve your problem rather quickly. I use this number for rebates, refunds, no penalty cancellations, deals, specials and or billing and technical problems. 1888-720-5982 Mon through Friday 8am to 11pm, Saturday 9am to 10am, Sunday 10am to 6pm at eastern time. I hope this helps you all. I use this number for additional credit as well. Glad to help.