ADT Reviews

We got rid of DSL and got U-verse, we touched nothing with our phone line that connects to the monitoring service. U-verse hooked it up, we were making calls off the monitoring line but ADT could not see it on their side. I had a U-verse install guy at my house on the phone with ADT, nothing. So then I had to pay $200+ for ADT to come out, he flipped the phone cable and it worked. I saw it and asked him, his response: "Yeah, this is how we get to come out to charge you." They flip the phone lines. I wouldn't sign for the work and he said that happens all the time. Finally if they call you with message that says "Timer test not going through," that means monitoring is not hooked up. Purposefully vague. Completely and utter scammers, awful company.

I called to cancel my account with ADT and was promised by an agent two months free to retain my services. I agreed not to cancel and the next month they withdrew money from my account. I called and the agent explained that there was no note made on my account for two months free, however she agreed to give me the next two months free. The first month went well, no money was withdrawn from my account but the second month they tried to withdraw money again!

I made an appointment to have equipment installed and the Tech showed up at 8:00 am with no equipment and said he couldn't do anything because he had nothing with him, so I rescheduled again 2 weeks later for the installation. They gave me a time from 9:00 am to 12:00 pm. No one showed up and the reason I found out they were not coming was because I called. I didn't even get a call from them telling me that no one was coming. They have the worst communication I have ever seen and no one was able to help. Here I am 6 weeks later and still waiting for parts. If I knew I would have never gone with ADT. There service is terrible. I am still here waiting to see what happens and also trying to find a way to break this contract. That made another appointment with me and I am afraid that they are not going to show.

Having the Alarm connected a lot of personal items disappeared from my home. ADT has done nothing to help me with this situation. They offered to reduce my monthly payments but it has not happened yet... I cannot cancel due to the 3 year agreement.

I was sold a system by a salesperson that pushed their pets-friendly motion detectors. After spending around 500 bucks on a security system, the system did not work with cats. (When cats jump on furniture or climb stairs they trigger the motion, regardless of weight. The system interprets it as a head moving.) After many false alarms a technician came out and stated there was nothing they could do to adjust for cats. They also mentioned that a lot of the salespeople either lie to get the sale or do not understand the systems they are selling.

ADT called the city of Columbus police to my home, after I deactivated/reset my alarm system, before leaving my home. ADT never called the numbers they were provided to ensure why the alarm was set off. After sending in a complaint of the charge of $100 it has taken ADT over 5 months to send me letter, stated they refused to pay the false alarm charges caused by their customer service for not following ADT's protocol, which was to use the contact numbers before calling the police. As a valuable customer, ADT should honor their responsibility of paying this payment.

I can only wish that I had read some of these comments before I agreed to have ADT come to my house. I was told that a technician would be out on 2-3-14 to install the system. At 4 PM I was called and told they would not make it. I confirmed that I would not be charged until the system was installed and sure enough I checked my account and they put the charge through. Unbelievable. Then I was told it can take up to 14 days to return money that they had no right taking in the first place. My personal opinion I was hiring them to protect my home and I feel as if I gave my banking information to common thieves. I called another company same day and now have peace of mind. It is worth the extra money per month. Trust me pay more, DO NOT USE ADT!

I am not going to write the five paragraphs I would need to let you know how bad service is so, I will keep it simple. I have a small business and contacted ADT. They sent out a rep that quoted me a ridiculous $2500 fee for just the Pulse system and a DVR, maybe one camera, the rest were mine. I contacted an associates rep in Savannah to understand this crazy quote and he tried to help and told me it was ridiculous, I could do much better and he could help, as my rep was new. Because of his assistance I chose to continue. I couldn't believe it when I called him the next day and he had been FIRED for intervening. At this point, I was in mid-installation, so couldn't back out, and I just kept believing in the ADT name, what an idiot I have been.

Working on this since September 2013: Following was requested from ADT (this forum, I believe), and submitted October 2013--no reply. I am writing this request because of our dissatisfaction with ADT and our economic situation. ADT is a great system, but it is not for us at this time. Reason for dissatisfaction with ADT is from start. Installer was not customer-friendly. He was a non-professional, high pressure installer. Primarily, trying to sell more ADT products/service than we had requested (we reported his actions to ADT--I believe he was with a contracting company, not ADT). Secondly, he would not install key pad where we wanted because of "security," issue, and he placed it in a very awkward location.

I have worked for ADT - one of their authorized dealers... People need to know, MOST of the time it's NOT ADT. It's another company USING their name as a authorized dealer. IF people ONLY knew WHAT ACTUALLY happens at these places, you would be horrified. Major turnover, high drug use from managers and employees, and it's well known by owners. And yes, THEY will lie for the contract.

I've had ADT alarm installed for almost 2 years. On January 7th, my alarm stopped working. I called ADT for scheduling a service, they said that the first available time is on January 27 between 12 and 5pm. After talking to different managers they schedule me for January 17th between 2 and 4 pm. I took whole afternoon off from work because nobody else could be home that day, but the technician never show up. Someone called me at 4:15pm (after my 2 hours window) and said that the technician could not make it today, and next available time is on January 23rd between 8am and 1pm. So not only I already lost half a day off work and income but they want me to stay home another day.

We are about to close on our new home in Trimble, MO. Upon calling to arrange utilities, they said they use a service called "all connect" to send you on to the next service you need. Well it was okay until I got switched to the Security company, which I told the man I didn't think the house had ever had one and weren't decided upon installing one. So he ties me up for a good 20 minutes I try to be polite and get off the phone. He says we need to set a consultation appt. to be able to stay eligible for all the discounts that come with new home owners. So against my better judgment which I told him I wasn't comfortable giving him my credit card info, but he said I promise you it is only to hold the discounts till Feb, and the servicemen to be scheduled to set aside an appointment , NO CHARGES would be submitted unless we order and sign a purchase agreement.

They charge you for faults with their own system. The young woman I talked to in technical support was EXTREMELY rude. In my opinion, they simply care about the customer's money and to cancel their services will cost 500-700 dollars. Go with someone better.

After 15 years of prompt payment to ADT without a single service call and maybe 2 or 3 (false) alarms, I decided to cancel my service. I sent notice of immediate cancellation via certified mail on November 11, 2013 and received a letter back stating they would cancel after 30 days. I received a bill in December which I ignored thinking the paperwork and the computer would catch up with each other soon. I got another bill in January. I decided to pay the approximately $50 fee and the $1 or so late charge. Today, January 30, 2014, I got a call from a collection agency. Are you kidding me??? They didn't even have the courtesy to pick up a ** phone and talk to me after 15 years. What a bunch of jerks!! Go ahead and sign up for ADT, I dare you!! Good luck!!

I contacted ADT in December 2013 regarding a home security system. I was inquiring about the rates on the Pulse system and the standard ADT security system. After speaking with the representative for over thirty minutes, I was informed that there was a 2006 bill for $253 for my address, when I had an account with Brinks. ADT informed me that they purchased Brinks and that I was responsible for this bill because I failed to cancel my service with them and of the contract. I told ADT that this was not correct and that I had no outstanding bill with them or Brinks and that I did contact a representative and cancel my service because I had gone with a different monitoring service. I also informed them that I had never received a bill stating that there was an outstanding balance in the entire 8 years. I requested a copy of this bill, and as I stated, the last monitoring was in 2006. ADT is showing additional billing for six months of monitoring which they did NOT provide. I am asking to that this matter resolved immediately!

I had to cancel service 1 year into a 3 year term. There's a cancellation fee: $629.00 (75% of the remaining monthly rates). I requested that service be terminated on 1/29/2014, but their policy is to terminate the service on the billing date - which is 2/28/2014. The companion telephone service needed by ADT's service terminates 1/29/2014. This means that ADT is going to bill for service until 2/28/2014 but the system will offer no protection after 1/29/2014.

ADT was great when I was inquiring about the service. However I asked if the contract I was entering into was going to be a problem, being I was moving in 2 years. The sales person said no problems, just give him a call back they will take care of it. When I called ADT to cancel, too bad you have a contract. This was the words I received from them.

Or when initially discussing with a sales rep. I received a mailer which specified $850 in free equipment, 15 free sensors, $99 install fee, etc. I spoke to sales rep over phone and he basically gave me the same info, so I scheduled my install. The installer was very friendly, the first thing he did was come in and ask when I wanted the keypad mounted. I decided on a location and he went right to work getting that thing on the wall as soon as he could. The next step was to survey the house, yes, after he already installed the keypad! Well, he then went back to his car and brought in a box full of equipment, this is where the scam started.

Had the system installed, after two years was getting an alarm code that the phone rep stated was a failing 14v battery, I spent 75 dollars on a new battery, kept getting the alarm, then told oops it's the key fob battery (3 dollars), then they raise my rates. Now the system won't "update" (at 1am) it alarms, told on the phone, "You must have a new phone system." Nope, same Comcast system, so now they tell me I can pay for a tech to come out and troubleshoot it. It's 45 every 15 mins really? Okay, so now let's cancel. What do you know, they can't do that over the phone as that department is closed until Monday. ADT is the worst!

For more than 15 years, I paid for ADT home security. On no less than three separate occasions I asked if a thief cut my phone wires would the breach be detect. Knowing I was asking for the safety of my family they still said yes. True as I later learned the hard way during a break-in is their monitoring system only checks about every thirty days. My phone wire were cut and my son walked in on the intruders who had already hurt my small dog and were carrying knives they used to cut up my phone wires. We were lucky they ran but it took me roughly from 1:15AM to approximately 2:00AM to reach an ADT operator. He could not have cared less. I was promised a few month of monitoring fees in a refund but an ADT manager halted that.

I will be very short and to the point. What good is having an alarm if you can't get service when you need it. I have had an alarm system since 1980. That's when all of you really worked hard and gave good service. My alarm system stop working yesterday. I called your company and was told they couldn't come to fix it until Wed. I explained I am leaving Monday night and will be gone for 1 month, I need help. You guys couldn't care less. I pay all this money and will have no protection when I really need it. I called Honeywell and Xfinity and will get a new alarm system put in when I get home. I will tell everybody I know not to use your company. I am sure you don't have the name you use to have. The more people who know this the better it will be. Soon people will say ADT, didn't they once sell light bulbs? You will go down just like all the rest of the companies who don't give customer service. Sorry guys you really dropped the ball.

After moving to a new house, my family decided to get a security system. The initial phone consultation went fine, with a promotional discount on "all of the equipment" needed and a reduced installation fee. The installation appointment started as scheduled, and the first thing the installer did was run wires and mount the panel to the wall. No issues thus far...

I had ADT install a security system after my husband died. I saw they advertised for $49.95. When the man was done installing, the bill was $1,500. He gave me no contract, no term/agreement or 3-day notice of removal. I found online that this is against the law. I contacted ADT to remove the equipment, they were scary, aggressive & NEVER provided me with a contract, or the terms/agreement or a removal order. I am waiting for my reimbursment . By NOT providing me with ANY contract, terms/agreement, or cancellation policy, you KNOW you have broken the law. The man who removed the equipment, also said that the man who removed my smoke alarm also broke a law by removing my smoke alarm. These people at ADT were so very hard to work with, so very aggressive, & they break the law. Thank you, I hope I have helped someone.

I am completely responsible for every word below. My experience with the ADT rep **, State College PA, has been absolutely appalling. Here is the sequence of events. I called ADT, and arranged for a visit by the ADT rep **, from State College, PA. ** arrived on time and went through the house quite rigorously, gave me various options and described the equipment that is on offer. We zoomed on two options, and he brought up the costs on his tablet and suggested that I sign there and then. I told him that I am expecting an estimate from Comcast and hence I will not sign until I get the other estimate. He left me with a written offer.

Last night, the trouble light on our ADT keypad lit up, and we had no idea why. So, when we contacted ADT the next morning, they said, "Well, it’s because we can't see the monitoring signal for your home." When I asked why they had still been charging me for monitoring, they said, "Well, you'll have to speak to billing about that." When I asked them when a technician could come out, the woman, Sandra, did everything in her power to discourage me. "It will cost you a lot of money. Why don't you call your phone company (they use "old school phone line technology blah, blah, blah", but I wouldn't relent as I told her that I needed to get the monitoring re-established).

We live in the land of consumers, and with over 450M people living in the US, this makes for great opportunist to write their own tickets to success. If you ripped off a dollar from every American, you would make 450 millions. But you know it is not so easy. I made a huge mistake, and as a result I am $189.74 short. Not refundable and I agreed to it and it was recorded. However, if I may, I could save you the headache and maybe you won't be disappointed. Please anytime you purchase and agree to a conversation recording, you put your self in that predicament, so do not agree to anything over the phone until you are fully satisfied with their services. There are plenty of smaller local companies that actually do way better, than major companies like ADT. So best of luck to you all, and remember do not agree until after the service is provided. I am disappointed and it is my own fault, I agree. However, we should all learn from mistakes. Please let my mistake use your better judgment in making a better decision. If this write up saves 10 out 100, I will feel it served a good purpose. Be well and again best of luck.

The worst thing you can do in the USA is to request the security service of ADT. I installed my system more than a year ago, I paid $1200. After a time the system started to give false alarm at any time of the day in particular on the 2 am. The technicians were never able to solve nothing. They can only work from 8 am and 5 pm from Monday to Friday. Where is the 24/7? Even while at home on several occasions when the alarm come off, I wait to see that fast acting. Don't trust more than 5 minutes to call, that if we were ok, if it were a real alarm perhaps dead.

I've used ADT for the past 6 years and really haven't had much of a problem with their service. I called last week to get a couple of new quick keys to replace the ones that no longer worked. The sales rep gave me the dog and pony show as to how I could upgrade my system through a special promotion with minimal cost out of pocket. The new quick keys would cost me $209 to replace. The upgrade would cost me $79.01. Since I'd been wanting to update my system, I bit on the promotion. The appointment was made and install rep came at the scheduled time.

We ordered ADT service in August 2013. Complete service was installed and we paid for that, plus 6 months in advance. The alarms kept going off and service calls were basically blown off, until 3 months later we got a customer service rep that said the system shows that there's no service in this area and that someone should have come by a week after installation to verify all was well. So, a week later a technician came by, who looked at everything and said we do not get service in this area and it should have never even been installed. That we were entitled to a full refund. Just call the company billing dept and they can see in the system that service was never activated.

I have had ADT Pulse for 3 years. I have had over 20 documented service calls. My ADT sales representative has documented my service call. Her name is Dulce **. We meet on Jan 6th 2014 and discussed my issues for the past 3 years. And the only solution was to spend another 1,800.00 USD to replace a current system that I already paid for, which does not work. I was told the old system had issues and this new system would fix all. We set up a installation on Jan 13th to replace my system that was not working and had no functionality.

After a rash of local break-ins in Spring 2010, we signed a contract with ADT (door-to-door salesman). We were concerned about signing the contract, which was for a minimum of 3 years, as we were moving in 6 months to an area that was not under ADT coverage. The salesman assured us this wouldn't be a problem, because there was a clause that the contract could be cancelled without penalty, in that event. We moved in Nov. 2010 to the new area, and we called to cancel our ADT. ADT REFUSED to cancel our contract, and said that there was no such clause, and that the salesman was an independent contractor. They would not honor his promise to us, and we were stuck paying $40.00/month for the entire length of the contract, which was automatically withdrawn from my bank account.

My mom had this security system, while I was away in FL someone had cut the wires on the inside of her house to the system. After that she was robbed of all her pain medications...2 months later when I came home and called them to ask about fixing the problem, they were to send someone out. That never happened. I told them to come get it. They said she bought it and the only way she could get rid of it was by someone else buying it or taking over her contract. So what I am saying is this is worthless, they are just interested in the money, they are supposed to be monitoring my Mom and didn't even know her system was down.. or just don't care as long as they got their automatic withdrawal!!

I signed up for ADT a year and a half ago. I mentioned I was only staying at that particular house for a year or so to the salesman. I tried to cancel today, and was informed by ADT customer service and their "customer loyalty" representative that all services run on a 3 year contract. I told them I would never have signed a 3 year contract, and was told I did, and in order to discontinue service I needed to pay $575 which is 75% of the remaining billing cycles and must be paid in the next 30 days. The loyalty rep also asked for my email address and password to send me a copy of the contract. $575 and my email password to cancel??? I'll never recommend this ** company. They will rip you off for sure - don't sign anything!

I needed a wireless keypad installed in my bedroom; it took over two weeks to obtain an appointment. They would not provide me with an appointment without giving them a credit card via the phone. Then the installation guy comes and looks around for two minutes, says he doesn't have the equipment and I will need to call for another service appointment and ask them how much it will cost??? He was extremely lazy and did not come to do any work. Trust me on that. I cancelled my service that day.

My wife and I just built a home, so we were starting from scratch and though we don't have much we were thinking of getting a security system. When we changed our address we got a packet from USPS about, lo-and-behold, ADT (through Protect Your Home). I am going to refer to the two together as ADT because ADT is apparently okay with PYH representing them to customers. There is no way they don't see the mountains of negative reviews about being attributed to them through these morons.

I received a letter January of 2014 from a collection agency stating I owed money to ADT. I cancelled ADT January 2013, paid the bill off. When I received the letter from the collection agency I called ADT and they stated it was paid off in full. I requested a letter stating it was paid in full and and so far it's been almost 2 weeks and no letter. I call every day to get a letter. Collection agency can't do anything about it until they received confirmation from ADT that it's been paid. If this affects my credit I will be extremely upset.

I had ADT, then I moved so I called to transfer service. Well they transferred me to another line when I called and I was on hold for a ling time. I eventually get a bill for $715 to get out of the contract so I called and told them all I did was move, I wasn't canceling. They again transferred me and again I was on hold forever. The day came where I did get a hold of someone and she told me that it was gonna cost me $200 for installation, just because I moved. I was not told in the beginning I would have to pay that, it would be free. Well now they have sent me to collections for the $715 without any warning!!! Also, I was informed they don't use licensed techs half the time. SO BEWARE.... DON'T USE THEM!!!

We have an issue w/ our system following a power outage. ADT's customer service rep Leta and supervisor Caida, (could not understand either one of them) informed me today that they would not, could not come out & address our issue unless I agreed to pay $100 for a service call OR sign up for a maint. plan! Sounds like a scam to me! They also informed me that it is in my contract? I reminded the supervisor that I did not sign a contract! The supervisor did not hear me! She said well it's in your contract?? I said, “You’re not hearing me! I have been a customer 27 years.” That WAS recognized before that longevity as a customer is a valuable thing?

Still waiting for them to show up for an appt that started at 3pm... what a crock. I have been on hold with their "service dept" for 30 minutes....another crock. This company has the worst customer service.

I am having the same problem noted across the web about service with ADT. When making the sale, I expressed my concerns of only carrying the service to the end of the lease in which in this rental apartment would have only been a year. It was insisted that the contract was only a year and now that I have to move to another condominium in another city for a job opportunity and the landlord does not want physical equipment in the property. Now I have a $900+ cancellation charge for a three-year contract that my sales representative insisted was supposed to be only one year. I would have never consented for a three-year contract for an apartment that I was simply renting for one year.

ADT failed to credit payment resulting in balance consistently showing $100 higher than it should have been. When asked for an itemized bill, never received it. When called to make the request again, was on hold for over 30 minutes - on 3 separate occasions! Message kept repeating that someone would be with me momentarily but, alas, no one ever awoke from their nap and/or completed their meal break to do so. Ended-up receiving a letter that service would be deactivated (no date provided that this was supposed to happen on) because payment was behind (due to $100 not being credited). Immediately sent another $100 payment to avoid that hassle until I could get someone competent to sort out billing.

On Dec. 9 2013 called to cancel service as I was moving and WELL out of contract (4 years of service). I had a monthly plan. The lady I spoke with (after a 30 min wait via phone) tried to talk me out of the cancel and tried to push more product on me.... (If you call to start service there is NO wait time fyi...) I was able to cancel starting that day with no more auto pay.......... Well surprise surprise I am still being billed. Dealing with this currently. DON'T USE THIS SERVICE!!!!!! 500 plus bad reviews and only 4 good ones. WOW

They installed hidden cameras we were unaware of behind the control panels. Took money from my accounts without permission. Just be careful and don't trust them.

My 2 year ADT contract ended so I called to cancel. Two months gone by and noticed that my American Express card was still being charged. I called them back and the rep. said don't know what happen. "We (ADT) owe you $77.00." Two more months gone by and my American Express card was still being charged. I called and they say they are working on it. I also called American Express a month later. ADT refunded four months of charges on my AE card and send a check for $71.98 with a total of 6 months. So I asked American Express to return two of the months and that I will keep two months on the card and the check they send. Two days before Christmas 2013, I got a collection notice from ADT for $148. Looks like this is common practice from ADT. Someone should start a Class action.

On December 5th I saw an ad on TV for ADT so I called up and the rep. asked me how I heard about them and I said TV so I agreed on the price that was advertised. The guy came on Dec. 18th and installed the system. He gave me two pieces of papers to sign, he said it's for the equipment he installed. I did not look at the paper because I know we already agreed about price and all that. I told her I just wanted the basic plan so my bill will be thirty something dollars after taxes. Now they are charging me for fire alarm monitoring which I did not ask for and the contract have nothing about fire alarm monitoring or equipment. They are charging me for something I did not ask for or want from them, now they are saying that I had 3 days to cancel. In 3 days I did not know they were charging me for fire alarm. I told them if they had told me in the beginning that my bill will be so much I wouldn't have taken it. They are charging me for something I do not have.

I've been a customer with ADT for > 15 years. I recently cancelled my land telephone line service (which is used to monitor my alarm system) and I wanted to notify ADT. I've called customer service 3 times over the past 2 weeks and been placed on hold for over 30 minutes. I still haven't spoken to anyone! Now, I just want to cancel my service since ADT can't p/u the phone and help their customers then they're probably incapable of providing security service. My solution... stop pay on the ADT monitoring services as of cancellation of my land line phone service.

Company allows other people to enter into my home after the service is installed.... They have come into my home, after service was installed and they also allow people to come into my home. A few things have been lost from home since I installed the service... NOT Recommended!!!

My sister (I am her caretaker) had an account with ADT security for years in Brunswick, GA. She closed her account, turn her phone and moved to Atlanta in June 2013. She asked me at that time to call ADT for her and terminate the service and I did. Three months later, I noticed on her bank statement that ADT continuing to charge her account. I called back ADT and gave them the confirmation number that they gave me in June, and they said they don't give out confirmation number for cancellation. I explained to them that she vacated her house in June and her service wasn't even operational because there isn't even a phone at that house. I got nowhere with them. I disputed the charges with the Bank. After the bank investigation, they refunded her money and said her chargeback was reasonable and valid. They kept sending invoices saying she owed $99.00 and now they are sending to collection. It is unbelievable tactic to a Widow of a POW. SHAME, SHAME, SHAME, that companies have to do this for money. I hope this will get to somebody's attention and thank you.

I have been on hold for over 2 hours and STILL on hold right now as I type. It is beyond ridiculous that if hold times are going to be THIS ridiculously long that they either: 1) Allow you the courtesy of knowing your hold time so you don't keep waiting if it's too long (like this) or 2) Offer a call back service. I'd rather them call me back tomorrow than waste this much time of my life with this awful hold music and keep telling me "Someone will be with you momentarily." We have ADT at my work and I was seriously considering getting it for my home when I saw all it offered, however if this is how they handle their customer service or lack thereof, that gives me no confidence that they can securely protect my home. I'll be going with someone else.

Six weeks ago, I had a new front door installed in my home and in the process, the wire was cut. I called ADT to get someone to come out and fix it and all I got was the run around. After numerous calls, I got some scheduled to come out. It turns out that the person that was to come out the first time was a sales person and he couldn't help me. I called back to ADT and they sent someone else and he didn't have any interest in helping me. Said it wasn't his job and left. Called back ADT and they scheduled a third person to come out between 8 and 12 and he didn't even show up so I again call ADT and they send a fourth person who still can't put in a new wire in my front door. After numerous calls, I spoke to a manager who was supposed to call me back with a solution and I have yet to heard back. So since they didn't call me back, I called again and spoke to someone else who is sending the fifth technician to fix the door. Worst customer service ever. I will never recommend this company to anyone. So unhappy with the whole situation. The worst part is I'm stuck.

Like most people, we were paying ADT monthly by electronic check generated by our bank. Without our authorization or knowledge, ADT changed us to quarterly payments. Our checks continued to be sent to ADT and ADT continued to cash them but because it wasn't for three months they stopped monitoring our property. ADT never called to tell us they stopped monitoring our property or refund our money.

I read many of the accounts and I was astonished how closely their experiences matched mine. In April 2013, I talked to the ADT salesperson on the phone and told him that I planned to move soon and I would like to update the security system to add value to the house. They thought it was a good idea and agreed that it would be a bonus to the new owner. I mentioned the same desire to the installer when he arrived and he repeated the same line. He also added that I had the option to move the balance of the contract to a new house with no additional costs if I chose to retain the security service benefits rather than pass them to the new owner.

I moved and wanted to move my service to new house. I have called ADT 8 times today. After waiting 33 minutes on hold, why do I want service like this? Went to website to find another number and after 7 times being left on hold. This not a company that cares about their customers. I want their equipment out of my house.... Is the only way to stop service is stop payment. Hey ADT hire some people!! Oh still haven't been able to talk to a customer service rep. They'll call me! Yea! Just stop payment it easier!

I recently upgraded my alarm system and signed another 3 year contract. I was initially with Broadview and had no issues with them or when ADT took over when they bought them a few years ago. My first 5 hour window appointment resulted in a complete no show by the installer and a wasted day for me. I called and complained (after a 40 min wait on hold) and was given a free months monitoring and a new appointment. The second appointment was kept, but when it came time to pay, the cost was higher than what I was quoted and he also wanted to collect the first months monitoring. I refused and explained that the first month was free due to the previous no show appointment. The installer made a phone call and both billing issues seemed to have been resolved and I wrote him a check for the installation. A few days after the installation, I found out that no one was able to call in on my landline. The alarm system was attempting to pick up the calls - callers were getting a fax tone.

I wish I would have read these reviews before signing a contract with Protect Your Home/ADT. I had a system installed in April 2013. I questioned the installer about the 3 year contract I was signing. He told me twice that if I sold the property that I could cancel the contract with no problem and no early termination fee. Well, I did sell the property in December 2013 and when I tried to cancel the contract, I was told I could Not cancel without paying 75% of the remaining contract balance. They did say I could transfer the service to another address, but I would have to pay for another installation and start all over on a new contract.

We have had 3 different repair individuals come to our home over the course of 1 1/2 year of "service" with ADT. Each told us that the former ADT professional had done something wrong. With the last individual, we were additionally told that we should switch to a wireless service (at an additional cost), but because there was a promotion for new customers, we might be able to persuade the manager to give us a discount. We left a message for the local manager, but he never called us back. Tired of paying for a service that was nothing more than a yard sign, we just cancelled the policy. Friends recommend other (cheaper) services and we'll be checking those out.

My husband and I signed up for ADT Home monitoring when we bought our first home. The service was great until we had our front and back doors replaced. The alarm boxes on the doors would no longer work on the new doors and we could not use our alarm for six months. No one from the company contacted us to determine if there was an issue. The bills kept coming, but it would seem our home (that was "monitored 24/7") didn't make the list any longer - how did they not notice the alarm hadn't been activated? Six months later, we decided to move and rent our home. I called to cancel the service, I was dealt with rudely and charged $234. I still have all the paperwork including the contract.

Had alarm installed. Agreed to $99 install and 45 monthly. I was double billed. When I called they said they would correct it and refund the money. After a week I called back since the money was not yet returned to my bank account. I was then told it takes 30 days to refund my money. I told them unacceptable and was put on hold. I was then told my money would be released soon. After 3 weeks I contacted my bank. In less than 4 weeks they drafted nearly $500 and have only offered words of apology.

About three months ago, I expressed that I was retiring and would like to cancel my existing account with ADT. The customer service agent told me they wanted to work with me and offered me a $9.86 per month payment. I was pleased with that amount and told him I could live with that per month on my limited income. Then several months later, on Christmas Eve, a $21.99 amount was ACH'd out of my bank account. When contacting the Billing department, it was a different story this time. They claimed that this amount was not possible and I have a contract with them until February 2014, when this is false and asked them to send me a copy of this imaginary paperwork I never signed. It was never sent of course. They also would not refund my payment for this month and told me to contact my bank for a reversal. They have horrible business practices and even if their conversations are taped, they must not review them. If they did, they would have known of the existing deal their agent made, and they could see the transaction they took out for the last three months. Use any other security system. They do not value their customers!!!!

I had Brinks security system and when ADT bought the company, I was transferred to them. Three months ago, I transferred my land line to my cell phone without thinking that the change will affect my alarm system. I had a problem with the alarm battery and one month ago, I called them to see if there is something wrong with my system. I found out that due to the changes made, I do not have the signal transferred from my house, and I have to make some changes to adapt to the cell system. Go figure, I asked why did you bill me for 3 months when I have no service and one representative told me that it is my responsibility to do monthly tests from my house not theirs.

I had a Brinks security system installed in 2004, and Brinks was subsequently bought out by ADT. Having been several years, I wanted to upgrade. The technician came out a week ago (there was no problem up until this point) to install the Pulse system. He had difficulty installing my system and the installation kept causing my internet connection to crash. Eventually he got everything installed. I selected the position of my camera, created an online account and downloaded the corresponding app.

It appears that ADT develops procedures and trains employees in the art of upsetting customers and making them miserable. Since they bought out Brinks, I have had nothing but horrible experiences with ADT. Components of my older home system have gone bad and caused alarms. The first time, a glass break sensor went bad. The alarm was screaming. When you call ADT, you have to navigate through all the same voice prompts as anyone seeking a new system - choose 1 for sales, etc. There is absolutely no special access for people who have an active alarm going off. In addition, the customer service staff is the same as for the general public - you wait on hold while the alarm is screaming in your ear. Then the staff don't know what to do - they have to look it up. When the screaming alarm finally stops, they schedule a technician.

I had a wireless Security System put in late summer. After about 6 weeks, I accidentally did not manually disarm it when I opened the door. The system alarmed, but did not transmit to the ADT office that monitors the system. The radio signal was not strong enough to transmit. After two visits from Steve **, who originally installed the system, he removed it and stated all monies would be refunded since the system did not work. They have continued to bill me after three calls to the company and assurance everything would be corrected. In addition, the monthly fees have not been refunded or credited to my credit card. I am extremely frustrated.

Called ADT to cancel my service since I was surrendering my house to the bank to avoid foreclosure, despite my financial situation they insisted that they were holding me to end of my contract (6 months). Was with them 3.5 years but unfortunately signed a 2-year renewal..

On the morning of my ADT install, a fraudulent purchase was made via my debit card. The $1000 purchase was made via phone while the installer was upstairs. I later discovered that he had been in a guest bedroom closet where I had hidden my purse. Coincidence? We think probably not... Police investigation is ongoing. I managed to get the purchase cancelled, but my peace of mind is gone.

I became interested in a security system, and looked online ADT has a site that said special for the holiday season 49.95 installation and as little as pennies a day...I called, the salesmen came in an ADT car, and we sat down and discussed. Of course the pennies a day was a small system front and back door motion sensors and 100 extra for fire. I gave him 3 checks, 2 for permits 100 and 90 and 75 deposit. Today the installer arrives...old junk car no name tags or identifying credentials...He had to go back to the car to find them, then tells me, he would give me the back or front door for free it was on him..."Don't worry about it"...

I called ADT customer service 2 weeks ago because there was an orange light lit up on the panel. The customer service man who served me at the time asked me to reset the system. While he showed me how to reset the system, my alarm went off and he did not know what to do and asked to set up an appointment with the service department for repair in 2-3 weeks after. I could not wait that long because I cannot sleep while the alarm continues to go off periodically. Finally I found the the battery was weak and change the battery myself. It showed that the customer service help is ignorant and tells people to do the wrong things. It an F for rating.

I set the burglar alarm off myself. Took them 10 min. to call. I discussed with them what took so long, no reasonable answer. A week later, I did the same. Took 7 min. to call. Stuck in contract for 1 more year. When it's over, it's over. Never again will I use ADT.

I am receiving no less than 4 calls a day from ADT and I have asked them to stop. Today I asked for a manager and I was disconnected. They are calling from a local number and it is a different person every day. The last caller said they were blanketing my area with a marketing push. I already have a security system and I am not interested in using their service and NOW I never will. They are calling from 281-973-3819.

I have had ADT for just over 2 years now. The wife and I were both deploying and thought it would be a good idea to have a security system before we left. We recently moved and had set up an appointment to get the install. I called on a Monday and they scheduled it for Friday at 1-3 and was told installation will be $58 due to holiday specials. On Wednesday, I get a phone call saying they have canceled my appointment because it will take longer than expected so 1-3 would not work and they need to schedule it for the morning. I told them I will have to wait until the following Monday to schedule an appointment because I needed to check my work schedule. I got a call Thursday, Friday, and Saturday asking for me to schedule an appointment and I gave them the same response.

I had ADT install security cameras at my business this year and after being billed TWICE for ONE contract for months I decided to cancel my contract with them. As I did my investigation about this matter, I came to realize that the second account that I was being billed for was opened by complete fault on ADT's part. Due to their lack of communication between departments I was now being billed twice for one service and after I refused to pay the bill for the account that was not valid I was put into collections.

The unit was installed Aug. 29, 2013. On Nov. 19, 2013, the unit started acting up by giving false alarm and check doors and window indication. A repairman came during the evening on Nov. 23, 2013. He checked out the problem and did not discover any issues. However, he stated that the mother board may be faulty and may need changed.

Customers are lucky to get their money credited correctly or get it back if they cancel. ADT just does NOT care about customer satisfaction. They think they are too big to be hurt by bad reviews. They are a bully company. I would never be a customer or work for them again. They rule by fear of losing your job and demand ridiculous tasks that produce no revenue for the company or employee. They offer little training and their managers are pathetic little power robots. Managers have this little game they play with people's lives. They load you up with appointments the first year and then yank the rug out from under you and choose the next new sales person hired to load up with sales while the older employees are left dangling and sent out to the "high crime" areas knock doors. Out of maybe 10 "door knock" sales, 8 will cancel and then you get a negative check that week.

I moved from the location that ADT covered and cancelled all utilities (including ADT). They continued billing me, even after 1) I moved (they forwarded to new address), and 2) subsequent buyer installed new system. THEY CHARGED ME KNOWING THEY WEREN'T COVERING MY HOUSE. Will never use them again.

The following has happened on several occasions: An alarm goes off and it is a false alarm. I then clear the alarm and by-pass the defective sensor. ADT calls and offers to send a technician. So far, almost, so good except that the equipment seems to be repeatedly defective. A date is then given for the technician's visit which is usually 3 weeks to a month out in time. I complain that this is unacceptable and am required to talk to the scheduling department. In all cases (about once per year) I have to wait for 10 minutes or more. Therefore there are two complaints that I have, 1 - faulty equipment after having been checked yearly, 2 - excessive wait times.

After waiting three weeks for install, a technician came out. He was very odd, acted unprofessional and reminded me of Robin Williams with bad joke after bad joke. He wasted so much time talking incoherently. I was uncomfortable with him and suspected that he could be high. I had plans for this install day that I sacrificed. He then told me he did not have a ladder, refused to use my ladder because it wasn't ADT approved. He said he would have to reschedule the install. I told him if he didn't go get his ADT-approved ladder, my business with ADT as a viable provider was over.

When we shopped around for a home security system 3 years ago we quickly came to realize that this market was about hard core sales. ADT is not above any of it. In an effort to seal a quick deal, they left out several extra costs. We ended up needing and having to pay for later. Because it was our first time purchasing a home security system, we were pretty easy targets. One of the items they forgot to mention was a mandatory permit our city requires. Three years after our purchase, and for the first time since having the system, we had an emergency to which the police could not respond because we did not have a permit. The issues: 1) We really were never told of the permit by the headquarters, the authorized dealers or the installers. 2) When we called them the headquarters, the authorized dealer did not recognize any fault on their part even though our local ordinance states it is the vendors responsibility to let us know. In fact, they said it was a new ordinance here which is not true. Ordinance has been around for 8 years.

We have a malicious, unpredictable, but highly educated stalker in our neighborhood. After several actions threatening myself and my wife, we decided to have a comprehensive security system installed, largely to protect us and our property from this individual while we are at home and during our extended travels. We contacted ADT and explained to the ADT agent, Kristie, that we wanted a complete home security system that would include, amongst much else, 1) a remotely activated front door lock, and 2) outdoor cameras that were motion activated, stored recordings offsite, and that was remotely accessible (all of these features are present on the indoor cameras). We explained that if ADT could not provide all of these features, then we would have to contact another company that could.

Last night shortly after 6:00 p.m., my doorbell rang and when I opened the door. There was a man with an ADT binder and identification. He tried to tell me that he had an appointment with me for a home security system. I told him I did not have any appointment with ADT. Three times he tried to make me feel bad for "forgetting" the appointment. I did not let him in my house, just spoke through the security door. We just bought this house and I believe he got a list of recently sold homes and was just making the rounds pretending to have an appointment. I asked my husband and he knew nothing about an appointment either. I got angry with him, he went away and then sat in his car in front of my house for 40 minutes. My husband raced home from work and parked in front of our house right behind his car and went to the driver's window and asked him what he was doing. He then tried to sell the home security system to my husband.

I have had the ADT Pulse System since 9/12, and have had nothing but problems with the system. I should have realized that I was in trouble the day they came to install it, when 9 employees arrived, and no one had any equipment to install, even though my appointment was scheduled over a month in advance. The manager never ordered any parts. I have taken over 15 days off work during the week where no one has shown up for scheduled appointments. And they always have an excuse.....I have wasted over 8 weekends waiting, for no show service....And if you hit the lotto and they show up, they never have any repair parts, or equipment. I would fire most of the installers and technicians.

ADT is a fabulous company to work with, as long as you never NEED them. We called because of a random, intermittent beeping and got an appointment for the next day between 5 and 7pm. The tech showed up at 8:30pm. With 3 young children sleeping, he started to do his work, which involved making the alarm beep even more. By 9 it was fixed and he left.

On Wednesday, Aug 28, 2013, my alarm panel gave me a low battery warning. I didn't contact ADT as I wanted to see how long it would take for them to contact me. When I went to leave, on a trip, Saturday Aug 31, 2013 my alarm would not arm. I called ADT and was advised that a service call was not available until Friday Sept 6, 2013 of which I advised her that that was TOTALLY UNACCEPTABLE. I also asked why they had not contacted me about the low battery warning and she advised that it just showed on their system that morning. I have a full service contract with ADT which is just about worthless. My son let a technician in on Thursday, Sept 5, 2013, was at my house about 5 minutes and left.

Before having my alarm system installed, I read many reviews on this site that scared me and I almost changed my mind and cancel the instalment. WELL AM I GLAD I DIDN'T DO THAT! I had an absolutely great experience from the customer service rep on the phone and all the free equipment they agreed to give me to the installation guys who came in and installed the system. I even had to call customer service after the install for testing and technical support, and they were friendly and patient and very, very helpful.

I called trying to get general information on services available and they wanted all business address information and my first and last name. They REFUSED to answer any questions without knowing more information than they should up to that point, then transferred me to a number where I was supposed to know someone's access code. Not a good start to a potential business relationship.

I got service with ADT over 3 years ago. As soon as I got the service, a constant beeping started in the home, not an alarm but a constant beep that was enough to drive a person insane. I called ADT to come fix the problem with their equipment. They stated they would for a $100.00 charge… their equipment not mine, their problem but I have to pay. Meanwhile I felt my home was now being violated by the company that was suppose to protect me. I couldn't sleep from the beeping and refused to pay them $100.00 to fix something they had JUST installed. I figured out a way to disconnect the one door that seemed to be causing the problem. Finally, I could sleep.

I decided to get a home security system and immediately thought of ADT due to name recognition alone. I called and set up an installation date and they debited $89 and ran a credit check that day. A day later I decided to check with Consumer Affairs (I neglected to do this first) and was shocked at the volume of letters from those who had ADT and were fighting various issues. I learned a lot and I decided not to go with them. I called to cancel the install and have my money returned. I was on hold for quite a period of time and then I was told I was being transferred to an "account specialist" and was on hold another long period. It made me think how frustrated customers that were having problems with their system must be to get some help.

For many years, I have entrusted the security of my business office to ADT and their security system. In July of 2013, our office was burglarized. After the burglary, an ADT technician came out and verified that the motion detector did not go off when the perpetrator came into the office. It was verified that everything was set correctly and he could give no explanation as to why the alarm did not activate.

ADT contacted me 6 weeks after they attempted to put wireless security in my home and their rep stated they had a new system that would now work in my residence. The rep knew that I couldn't get services through AT&T at my residence. He stated that it was now through Verizon. I had them install the system and it never worked because it was wireless services through AT&T. It was a total bad experience that is not ending. 2 months after I got out of the contract they are still trying to charge me for services I never received.

I keep getting calls at my home phone wanting me to become a new customer. I've asked repeatedly to be placed on a do not call list and was just told there are over 5000 ADT companies and I will have to tell each one to not call me!!! Please find some way to stop these calls... this is harassment and I really don't want to have to file charges but will if this problem is not resolved. Thank you for your time and hopefully assistance in this matter.

Much to my chagrin, I found out that after I had sold my home, there was no way that I could transfer the existing service to the new homeowner. The only way to do it was for them to open their own account and start a new contract. And that's what ADT and their installation services are all about: the contract. When I signed up, there is no way in God's green earth that I would have agreed to a 3-year contract for service, yet that is what I signed up for, once I checked the paperwork. I believe I was bamboozled, convinced that I could easily transfer the service over to a new address or homeowner. Now, I am ready to pay my "stupid tax" of 75% of the remaining contract, and I find it nearly impossible to cancel my service.

I had terrible experience with ADT Protect Your Home. I have been overcharged for over $1000 for equipment that the technician agreed to give to me for free. I have been trying to call Protect Your Home for two weeks to solve this issue and have been transferred numerous times and been put on hold forever. They also called the technician at least twice and the technician confirmed that those equipment were given to me free of charge. Still, as of today, Protect Your Home refused to give me the money back. Worse even, they didn't even call me back as they promised when I left a message. Very, very disappointed. Stay away from this company.

I am a single woman with a 12-year-old child. I had ADT Pulse installed in my house in Feb 2012 shortly after I got divorced. The installation took a few hours and the rep told me before he left that he tested the system and it was all working. Few days later, I set the alarm and left the house. When I came back, opened and closed the doors multiple times but the alarm did not go off nor ADT called me indicating an issue. I called them. They sent a technician on 3/1/2012 who after multiple troubleshooting hours told me he had to replace the board and fixed my issues.

After a burglary at my previous home I contacted an ADT "authorized" dealer in my local town. It went great - it took all day, but it went fine. My home was secured for the "low" price of $44.99 a month. I went over the contract with a fine tooth comb because we only wanted a one year contract (we would be moving within a year). Done deal - no problem. That was in February of 2012.

I just sold my house and moved into a rental apartment in a different state due to a new job I took (looking for a house right now, but haven't bought anything yet). ADT insisted that I owe 75% of the remaining contract value. I asked to speak to a supervisor. After being put on hold for several minutes, I was told no supervisor was available and that I would get a call back within 24 hours (I left my number). Nobody called. I called again today and cancelled the service. After asking how much I would owe, I was told "about $800". Really? "About"?? I'll see what that translates to. My question about lowering the amount was answered with "can't, ADT policies don't allow for that".

On renter's contract termination, when owner has decided to sell and we've moved out... What a shock... and a reason that any sane person should AVOID using ADT for anything. 75% of the remaining term ("approximately"). Stunning... if they had decided to cancel me, I wonder if they would have refunded 75% of what I have paid them.

We have had ADT Service at our last 3 home locations. During a previous relocation, ADT failed to reconcile our account to correctly reflect a transfer of service and we were subsequently charged hefty cancellation charges, passed on to a collection agency to recover and it took months of painful calls and letters to resolve the issue. Against my better judgment, and in spite of our bad history, we continued a relationship with ADT at a new home. Having shared our experience with the salesperson, he noted that we would not be subject to a contract nor cancellation fees; let me add that at all locations, wiring and systems were already in existence, there was subsequently no installation costs to ADT.

I have had nothing but problems with ADT. We recently moved and were told that if we signed up for another two-year contract, we could have the same equipment as we had at our other house. A representative came to our house and told us that they would not give us what we were told we could have by their operators and, on top of that, if we wanted the same equipment, we would have to pay for it. ADT has lied to me personally numerous times. They are a very dishonest company.

ADT is one of the worst companies I have ever dealt with. I moved into a house where the previous owners had ADT set up. For 6 months the system never went off. Randomly at 3:30 in the morning the alarm goes off. When I called ADT the staff George and Veronica were completely rude and said there was nothing they could do and we would have to rip the system out of the wall to stop the noise. They also said it would cost $160 to have someone come out and turn it off!! I can't believe they don't have ANY way to monitor/control the system! Imagine how much of a help they would be if someone broke in while the service was on! I will NEVER use ADT for service. Any good provider would have had someone come out and disconnect the alarm and possibly earn my business in the process, instead of wasting an hour of my time tearing breaker boxes out of my attic!

I was trying to schedule an appointment for my system to be replaced. After waiting over 25 minutes on hold, I was able to be transferred, to be transferred again, by the third time I was told someone would call me in 24 to 48 hours to schedule an appt. Well after questioning that I was put on hold again. Finally someone came on the line to say my system was under Kaiser. They would have to service it, yet my payment goes to ADT. What is really happening? I am very dissatisfied with this company. ADT take my payment out of my acct. each month without a problem. Yet I can't get service to make an appt.

I was sold a high end alarm system PULSE PLUS when I requested for a simple system. PULSE required use of apps on devices which I could get to work. On July 22, 2013, I met with Sandy ** - Sales Representative at my home for a security system consultation. I expressed that I wanted a simple system. She kept talking about PULSE - but I was clueless what this was. I reminded her that I only needed a simple system.

First of all, you should NEVER sign up for ADT unless you're a HOME OWNER. Why? This is a 3-year contract, and if you are renting and move out in a year or two, you're setting yourself up for some bad debt. What these people don't tell you is that when you move to a new place, you are basically starting all over again. You STILL have to pay the additional $100 for installation, another new home system, AND your contract starts ALL OVER again. Yup, that sucks. And, ADT only deals with calls when your alarm triggers. The contractors (such as Protect Your Home) are the ones who you have to deal with - your bills, fees, warranty, and cancelling service. Of course, when the technician comes to install your alarm, they will tell you "It's yours" and "When you move, you could take this with you and we will come install it for you too, at no cost". But if you don't have this in WRITING or is not stated in the contract, you're pretty much screwed.

My soon to be ex-husband was able to change my account several times and I just found out he was able to get his name on the account and change the password. I have dealt with ADT several times about this and they gave him my password. NEVER USE ADT.

Signed up for an ADT system three years ago. Quickly learned that it does not notify the homeowner if a smoke/fire alarm is activated. Tried to cancel the coverage with them as I felt this was the reason I had purchased alarm coverage. Learned on CANNOT cancel their coverage with ADT until the three year contract one has signed (noted they never mentioned this when I was signing up?) has been fulfilled. So for three years I have been forced to pay for alarm coverage that was basically worthless to me. I did not even use the system. FINALLY my three year commitment has ended. Called today to cancel my service and was informed there is a "30 day cancellation policy" and that I will be billed another $35 for coverage during that time. Leaves me feeling that the ONLY thing ADT is concerned about is how to best separate me from my cash!

I had an ADT System installed in my new home on May 17, 2013. It constantly lost its signal. So finally, the worker told me he could not get a signal in my home. I am not sure why they could not figure out they could not get a signal before they left a hole in the wall of my brand new home. I called ADT about the hole. She said, "Sorry, we are not responsible."

When we signed up with ADT almost 3 years ago we received an attitude from both the guy that came to our house to sign us up as well as from customer service representatives over the phone. Today we cancelled with them and got more attitude and instructions to power down that we could have used earlier. We were told "no, you have to call back Monday to get those instructions." Here are the oh so difficult instructions we were waiting on all weekend... unplug the transformer and take the batteries out of the keypad. Once again, things that could have been brought to my attention YESTERDAY!

Since they installed system, it has never worked. I've been making my monthly payments for something that has never worked. Every time I try to cancel the system, they tell me that I'm under contract for 3 yrs. I review contract and nowhere does it say that I signed a 3-year contract. This company is one the most unethical money greedy in this country. Do not sign up!!!!!

So an offshoot of ADT came to my home a few weeks ago and told me that my house is in a good area and the view is very attractive so they will give me a nice deal to allow them to put the ADT sign in my yard. They first started off by telling us that they will give us 10 days free, and every month, I have to pay only $30. After asking them multiple times whether or not I will be signing a contract, they told me No, it's a month to month payment. So after they installed the system, they told me to sign some papers saying that they installed the service correctly and that they taught me how to use the system.

I cancelled my service and I asked the representative if I currently owed anything on my bill and she said no. I received a statement a couple of weeks later stating I owed $51.49. They argued with me and said I owed the money. I told them I did not. I paid the payment regardless because I want to keep my outstanding credit rating. I would not recommend ADT services. They obviously are a bunch of thieves. I cancelled my service because I found the company, Smith Thompson. Only $16.95 a month for wireless monitoring. Less than half of what ADT charges.

Home was robbed with spouse in house and alarm did not go off (armed). ADT wants 150 bucks to cancel service. Anyone else had similar experience? Oh, and so was the robber!!

Protect Your Home charged me $106.03 on 8/28 to send a sales person out. Sales person determined that he should not sell me the system because I already had a system in the home. I moved from in Colorado and I would be stuck with the three-year contract. I called 9/3 because I was not reimbursed the $$. The person on the phone told me it was probably due to the holiday weekend and it should be reimbursed in the next few days. I checked again today, 9/19, and it was still not reimbursed so I called again.

I have my system for 17 years and as you know, it keeps going up. Why pay $39 a month just to monitor. Two people were Very rude and basically said that's what you have to pay. Long story short, looking for a new company and very sorry I got my neighbor to get a system. I will from now on to whoever I talk to tell them to stay far away from ADT!!!! I also read tons of problems they have with people (what a surprise). Well I do believe that over time, word of mouth will hurt them in the pocket book. I work for a large hospital w/ over 12,000 employees. Guess what's going in our employee paper!!

I've been with ADT for about 14 years. And what happened is, the first 3-5 years with them, I have a $47.99 a month. and the years go by, it goes up now to $69.99 a month. When something came up with my system they are charging me always up to $100 but I don't receive any good service with them. Then I realize to move to another monitoring company.

Do not do business with ADT Security Company. They are not a reputable company. I have had their service since January 18, 2005, and the monthly charge is $46.94 and is about to increase again. I discovered that a local company charges only $16.00 per month. The new company was unable to set the ADT Lock out Code to default so I can use the old alarm and ADT refuses to give the code to me. This means I will need to buy an entire new alarm system for about $700.00. (My system is a Safewatch PRO 3000EN). Even after the alarm has been entirely paid off, it is technically not yours because you can't use it unless ADT is your security provider.

My parents have been customers since 1996. Always paid the bills on time. They had an old system and sometimes the box worked and other times it did not. When a Technician was called they would take a paper towel, wipe the box out and say, the system/box is old and they do not have parts. Again the bills were paid on time. My dad passed and for her security, we finally upgraded the box as suggested by the technician. Recently, my mom was hospitalized for over a month and the quality of her life has changed. She has to go for additional surgery in a couple of weeks. Her choices in life now is to move into a home or live with me.

A rep called me and set up a time to install a system in my home and they told me that the man putting in my system would know how much my bill would be, that they take out in 24 to 48 hrs after install. The man that installed my system told me the bill would be $57 and change. ADT took out $98 and $108 for the install. They told me I have 3 business days to fax them and cancel the contract and I did that well within the time period. They never told me anything about charging me for services or explained any of those things to me. They also said they weren't fixing all the holes they put in my new home. I haven't heard from them at all and they are supposed to give me my money back within 10 days of my fax.

A local company was going door-to-door in our neighborhood offering ADT services through their authorized dealer. We have a few delinquents in our neighborhood so we thought it would be a good idea. As usual, the sales rep was very friendly and we signed our lives away. We first paid $111.87 for the installation fee. Then an additional $75.63 for prorated service charge for May 24 to July 31. I have our certificate of installation from May 24 and at that time, our system was still in the 14-day familiarization period where ADT won't respond to our system. Why should I pay for the time when they won't even respond?

My family has been with ADT for 25 years! My brother, sister and my family! Your experience is not been our experience for years. You were shopping price not value security and ADT offers much value and comfort to us. The response time is fast because police department recognizes ADT. I read they protect airports and government agencies for years. Your story is suspect to me.

My parents are an elderly couple and have had ADT Security services for a few years. Recently, my Mom upgraded to get a new system and called ADT to cancel the services. They told her that my Dad had taken out the original contract and that she could not cancel without his authorization. My Dad has Alzheimer's Disease and heart disease, and has for numerous years. He is/was incapable of taking out the service and of course it was my Mom who started the service. They told her she would need power of attorney for my Dad to cancel and then gave a bogus address for her to send this to. She explained the situation to me and I tried to cancel.

I am in the military, and I have had ADT for about 2 1/2 years. I got orders to Korea and canceled my service with them the beginning of June, did every thing they asked me to do for canceling it, and sent them everything they needed. Called back on June 10 as I was driving out of town just to confirm that it was shut off. Was told that it was. At the end of June, I was billed again by ADT. Well, it is now the middle of September and I'm still fighting with them while stationed in South Korea. If you are in the military and move around a lot, it's not worth the trouble. Find a different company to go with.

I was told by the young man who installed my system on Aug. 8 that I would be getting a Visa $100 gift card. I have contacted the company 3 times and gotten the runaround! Still no card! Bank of America is ending the promotion today. Think I was scammed!

I had problems with alarm starting late June 2013. Same situation as others, told one day, waited on them, no show, called back. They claimed different day was set up, totally untrue. Set up another day, I asked for heads up call to give me 20 minutes to meet them. They said tech would call before. By end of day, called 800 number. They say tech had come and left. I mention previous conversation. This person told me it was not their policy to call before. Then set up appointment 1 1/2 weeks later. I was there waiting. Tech came and then left. I was waiting in office, vehicle parked side of building. Tech failed to make any effort to go to side of building or even knock on door. Also, they all have my phone number. No calls.

Today I had a scheduled appointment to add some items to my current system. The ADT technician who states he has been with the company for over 18 years shows up and states right away that the system I have is meant to be in a business and he is not familiar with it. He also stated that he didn't even have the correct code or equipment to add to my system. I even called a representative from ADT while the technician was here. Well, now my system will not arm. I have spent over 3 hrs. and counting on the phone between an ADT-authorized dealer and ADT.

I have been relatively unsatisfied with this company, both as an employee, but also as a person who cares about their customers. My rating on this company is as follows and really should be looked at closely b/c the items I note are what you (the consumer) should be concerned about:

A door representative for ADT came to my home and I initiated an installation of a system; however, it never worked correctly. I called in and another representative was sent out. He informed that it had been installed incorrectly with the existing system. He provided numbers to call; however, until this date, September 3, 2013, no one has responded. I am still receiving a back draft monthly of $51.00 without service or a system. It was disconnected by the representative. What do I do to contact, cancel, and receive monetary adjustment for this scam of a service.

I was contracted with Pinnacle Security through 7/26/13, was paid up current and submitted a registered letter to terminate the monitoring as of 7/26/13. Subsequently, ADT purchased Pinnacle, started billing me for services that had occurred in June 2013 to the current time (9/1/13). I have responded to their inquiries to explain the termination, paid up monitoring, but they continue to bill me and threaten Debt collection. To make it more interesting, their equipment has not been connected since 8/10/13, so no "monitoring" could have been performed. STAY AWAY FROM ADT!!! They are unscrupulous in my opinion.

Runaround for weeks, sending multiples faxes. When it's about to disconnect, nobody knows how to help you. Well really they are trained to do exactly that. Won't get service from ADT ever again.

It's a long story but the ADT tech lied saying he was giving us a month to month, when in fact it was a 3-year contract. We needed month to month because our lease was ending. Now we're in a different state still paying on their contract. BUT THE BIGGER PROBLEM IS THIS... They sent another tech out in the middle of our contract stating we didn't even have service and we had to sign A NEW CONTRACT. The name he had was wrong. He had typos on his business card and we knew we did in fact have service. We called ADT to verify he was even an employee. To our surprise they said he was not and we should call the police on him.

I had ADT for about 6 years. During which time they were constantly raising my fees. Well a week ago, a rep. with another company stopped by after seeing our ADT sign. They went over their company and what they provided and so forth. I was impressed with the cost and services so we chose to switch. With ADT, we only had 1 motion sensor and 3 door breaks, with this company I got all my main windows covered, all 3 doors, my outbuilding, motion sensor as well as a camera for only $15 more than what I paid ADT for practically nothing. Also, it will run off my wireless connection if the phone line goes down. It's a lot nicer.

Signed a contract for upgrade with ADT. They debited my account without authorization. Then, I never heard from them for 3 weeks. I called and emailed them to no avail. If you call the installation scheduler, you get voice mail and they don't return calls. Salesman did not respond to my emails.

I purchased an alarm through a company that I was extremely happy with only to find out that they went bankrupt and ADT bought my account. My alarm stopped working; my sensors were not being tripped. I called and they were having me reset my system... Except the directions for reset was for a whole different system that I don't have. I was never contacted that they showed system failure. When I finally was it was by a machine. I asked to be always contacted by a real live person and was told my system failure was not as important and that live operators didn't call because they were busy with real calls. I spent 5 days trying to figure it out. Finally they setup an appointment for me and they were told who to contact. So what did they do... Show up a day early for the appointment and never contacted the person. I have never been treated the way I was with ADT.... Think hard before going to this company!!! I could have been lying dead for 5 days. This company should lose their license. Worse customer service and they don't care at all about you!!! BEWARE!!!!!

ADT take 1 minute 30 seconds to receive message after your alarm went off and got it tested by their technician which is not good at all for crisis situation... Please ask them to show and prove that they can instantly receive message when alarm went off.... I am making sure that in my community no one do the mistake I did. I don't even feel safe having ADT system at home.

I bought a house in upstate PA, had my phone line hooked up on a Thursday, and the ADT phone calls started pouring in on Friday. After the second one, I asked to be added to their "do not call list".... & after 7 more phone calls later (each one I asked to be added to the "do not call list"), I received another call Monday morning, and another, and another..... Finally I decided to call ADT myself.... to remedy the situation. After 2 hours on the phone, I finally spoke with an actual supervisor (Panashe **). He Basically told me that "ADT has a multitude of representatives", and that "it may take up to 30 days for THOSE REPRESENTATIVES to stop calling me" and that ADT has placed me on their "do not call list"; additionally, they ("ADT") are not responsible, nor able to stop those "OTHER REPRESENTATIVES" from calling me. This company is the biggest sham in America.... DO NO business with them. It's total BS!

We have a contract with ADT and we had to move to the suite next door. We wanted to just transfer the service and honor our contract that will end November 2014. They said no problem and sent out a representative to come make the transfer. When the rep came he informed us we had to sign another three year contract. We only want to transfer!!!!! We told him we would NOT sign another three year contract. He asked what was our concern. We said we couldn't be certain that we would be here for three years. He then told us, "Not to worry you can just cancel. ADT can not hold you responsible for any payment because they do not ask for a Social Security or tax ID." I could not believe he said this. We are just trying to honor our contract and just transfer service. They didn't even put in any of the equipment because our office already had ADT equipment. I wish someone could advise us on how to get out of this contract.

Purchased the ADT system on 8/3/13. By 8/6/13 had a false alarm. Report filed by police. They came to my home (2) the same day...We still don't know what happened...Well I received a bill from the police department stating I owed $616.00 payable by the 9th of Sept. Well I received an additional letter stating that I didn’t have a permit, and if a permit is not filed by a certain date, I could be fined 1,000 plus one year in jail...Well I hit the floor.

My account with ADT at this apt. was canceled in April 2013; they never came out the second time to fix the problems. The previous account was canceled approx. Jan 2011 from when I owned a home and moved. They have sent 4 different collection agencies, some of them, also with repeated threatening bills. I am a handicapped senior over 70 years old. It is very harmful to my health for this to be going on for so many months. I thought it was finally over when they put money owed to me in my bank. But then I got the threatening bill from NCO Financial Systems of Wilmington, DE. The amount on the bills is not always the same. It goes up and down, by a lot.

My 89-year-old mother expressed concern that ADT had never responded to the alarm going off at her home. I set it off myself three times and called them to see if they were receiving the alarm signal. They were not. I had another company check out the system and they found the wiring had been incorrectly installed in 2000 and there had never been a connection!!! She had been charged and paid 13 years. When contacted, ADT denied responsibility and said it was her responsibility to try out the system monthly. They continue to bill even though a letter terminating their "service" was sent with a return receipt in our possession. After 6 documented calls, we are left hanging. Yesterday they said the fees are still due though service ended 5 months ago on our end (and never were initiated anyway!).

When I signed the contract, I was told I could cancel and any time or relocate the service. I was told of the cancellation fee, but when told I could just relocate the service I was at ease and didn't enquire about the fees. I knew that I was only going to be in the house for a few months before relocating. I just figured that I would relocate the system. The agent for ADT did tell me there would be an installation fee for relocation and I thought that was fair. Today I call to cancel entirely and was told I would have to pay 90% of the outstanding contract, approximately $950.00. I was reminded of the relocation option but would have to start a new contract of 3 years! They did reduce my service charges by $15 per month. However I have no choice but to continue. I was told that is the best they could do. There must be a consumer advocacy group who can help with this situation?

I went to cancel my contract and they told me I had a three year contract. The ADT representative told me that I could cancel anytime and there would be no fees. I knew that I was staying at my current residence no more than 2 years; I was told that I get another alarm system at my new residence, but I would have to sign another 3 year contract. I stated no. ADT misrepresents their products.

I had a fault in a sensor for house alarm. I called on a Sat, they said they would put in service call to schedule apt to come out since they were my able to trouble shoot over phone. A week went by and no one called me so I called again, they said ticket had been picked up and someone would be calling. ANOTHER week went by still no call so I called again and demanded a manager. They finally have me on apt for 4 days later so I took it just desperate to get alarm up and running. The day of service they were to come between 8am-12pm. No one came till 2pm!!!!!!!! What poor, poor customer service!!!!!!

Wasted TWO days waiting for service people to show - both days were a no show without even a phone call. ADT will not let me cancel.

On July 31, 2013 we had our system installed. After 4 hours of installation the tech was done. Within the hour of him leaving the alarm went off and my husband called the technician who asked us to read what the keypad said and it was low battery. I thought okay, did they forget to put in new batteries but the technician did inform us what to do. At that time we had other concerns about the system that we voiced to him and he assured us he would pass it on, but also gave us some numbers in the meantime to get in touch with. That evening we called the District Manager but no answer and left a message on his phone. The next day my husband contacted the rep who made the initial call to me offering us the service. The rep assured us that he would get in touch with a technician and call us back. (this was Friday). No phone call over the weekend.

I installed an ADT alarm system in my 1 year lease apt on 12/3/12. I lost my job on 2/28/13 and had to relocate to NC on 3/21/13 for another job. I cancelled ADT and paid what they told I did owe them and thought I was done. Come to find out that the authorized dealer Home Defender whom ADT sent to do the install and at the time of installation I was not home and did not inform my mom who was present and who ultimately signed the contact. That they were going to charge me for 3 years. ADT never told me that when I called for the install and never mentioned Home Defender when I installed or when I informed them of relocation.

I have an alarm system in my home which I fully own and had requested ADT for erection service. Their sales rep called, Milton came to my house to do a presentation. During the presentation he mentioned that they (ADT) uses contractors for reaction. I was happy with that as I always wanted to have reaction guards in case of need. I then got a call from the ADT call center asking if I was happy with the service and I mentioned to the guy that I have not seen any of their reaction guys in my area, and he said he will follow up and I never got to hear from him.

I just moved into a new home. The previous owner had ADT and the city has its fair share of crime, and so I decided I would give their service a try. I called them to renew the service. A sales representative (Trish) came to my house and I asked her if I could cancel my service within 30 days without penalty because I was renewing the previous owner's service. She said yes. Now I am 20 days into my contract and when I call to try to get out of the contract, they told me that I was given incorrect information and that I had a new account, and so I only had 3 days to cancel without penalty. I have spoken to multiple people there and they will not cancel my contract without penalty because it is my word against theirs.

Alarm on keypad went off in the middle of the night and scared me to death. Called 911 and after police left (Thank God I was ok) I called ADT. They said, "Oh that means your battery is low!" Excuse me but waking me up in the middle of the night with an alarm is NOT the way to tell me! Called ADT the next day several times all I got was that's the way it is and it will take data for them to come replace the battery! In the meantime my security system is useless unless I don't mind it going off every 4-6 hours! After at least 8 phone calls - two to the stupid ** who sold me the system - they came and replaced the battery. Incompetent unfeeling **. I don't feel safe.

We signed up with ADT after we bought our home in October 2010. The cost of the system was free, with a 3 year contract and a monthly fee of approximately $47/month. The sales rep assured us that ADT monitors their system against snipped phone lines, etc. (This was our first home and first alarm system. We took the sales rep's word that they provide this). We would set the alarm every night before bed and every day we left the house for work or any other reason not to be home. We knew the alarm worked, as the alarm was activated by our dog one day while at work and the system worked fine as we received a call and the police did end up showing up at the house. This occurred sometime shortly after the initial installation and no alarms were triggered since then until sometime in January 2013.

First, we were LIED to about the crime in our neighborhood. We were told that there had been MANY robbery and burglary crimes. This was NOT true because I spoke with the Assistant Chief of Police and was told that this was a scare tactic to get business. The "Professional Installers" took two days to get it installed but not before cutting holes in my walls they didn't need. A low battery alarm went off the first week and we were told that we would have to pay $$$$$ for them to send a technician out. The Customer Service Supervisor basically told us that we were screwed. They only give you THREE days to decide if you like the system. That's a CROCK. Our problems started on the 4th or 5th day and the system hasn't worked right EVER! I would NEVER EVER recommend ADT to anyone. They could care less if you are happy. They only want your $$$ for a stupid sign in your front yard.

I had an alarm system installed in April 2013 and canceled within two days. I've call them several times within 30 days and have stated that someone will call me back. It never happen...They said that they cannot taken the system out on the weekend which will take only 15 mins. Now I have had this system in my house for over three and a half months with no service...And no refund. They just want to keep the money for the installation and leave me with a system that does not work. They have lied about calling back…3 months now. They have lied to me about service...That ADT do not service residential only corporate. The tech lied about service...

The systems are horrible and their customer service is non-existent. Please do not sign up with this company.

First off their basic package is awful. Our alarm went off more than once and neither time was I called - my husband was the primary contact. Both times he was unable to answer and I never received any notice. Secondly, when I tried canceling and switching to Vivint they claimed I never called to confirm my contract end date to make sure I had no fees. Plus, he tried smearing the new company by saying they had scammed me. Then he wouldn't let me cancel because my husband's name is the one on the account. I have power of attorney while he is deployed and he insisted this was their policy - THAT'S THE POINT OF POWER OF ATTORNEY!!!

I had the alarm system installed on 7/17/2013. I paid the initial deposit on 7/16/2013 in the amount of $108+. On the original contract I gave installer, J. **, two checks - one in the amount of $100 and the other for $108+ from two different accounts. In the meantime I see a withdrawal of $184+ or thereabouts from my checking.

System malfunction on 6-8-13. Three service calls. Technician stated he cannot repair system. Was advised that I needed a permit to repair system. However, when I initial installed the alarm system, there were no permit pulled to install it. As of 7-22-13 system is still not repaired. Sent a certified letter to cancel my contract on 10-16-13 due to poor customer service. Was advised by customer service that I will be billed a cancellation fee for terminating my contract. ADT Security is a joke.

I contacted ADT after someone tried to break into my home. The rep that called me was extremely aggressive. He called me relentlessly which should have been a sign until I locked down a date and time. The guy came and looked around. Wanted to charge me $800 for 3 door sensors and $50 a month for service. THAT'S IT. I said that seemed very expensive for 3 sensors. I asked about the ground floor windows and motions and he said that will be very expensive before even asking me for my budget. So I told him I would have to discuss it with my husband and he said, "Go ahead," expecting me to make a decision with him still in my house. I said, "No," I would discuss it when he left. He turns around and goes back upstairs and doesn't say a word. Grabs his beat up old briefcase and heads to the door. Then he says very snotty, "These deals don't last long so you will miss out if you don't sign up now." I said that we would think about it and that it didn't seem like much of a deal, and he hands me his card and leaves. No "Nice meeting you", no "Please call with any questions" and no hand shake and no good-bye. He just leaves. So rude.

ADT contacted us after 90 days to advise they have not received a signal from our system. Today, the tech arrived and and stated, "It's your (our) fault that the system is not working." He stated that we moved the modem from one place to another and the ugly magnets they place on your door were misaligned. I then stated that ADT never instructed or advised how the system worked when the tech stated "Everything I do here is chargeable". Being in business and knowing customer service, I promptly threw him out of my home.

Had ADT install security system. Equipment was expensive. The first tech didn't know what he was doing. He became frustrated when he was there for 8+ hours. He didn't want to complete the job and come back a week later. I told him that was unacceptable. He didn't bring the correct indoor/outdoor cameras I had ordered. The cost of equipment was $1500+. The salesperson said we could break the equipment charges up over 3 months which I thought was fair. He took my credit card info and stated there would be one charge for $500 after the install and that I would receive a bill in a month for another $500+ services the following month. Instead they charged my card 1 month later which we discovered when we were grocery shopping for our 3 kids. Our card declined. Called our bank to see why it declined and lo and behold they stated ADT made a charge of over $500.

I no longer subscribe to ADT's alarm monitoring service, but still have the alarm in my home. The transformer stopped working and as a result, the system is not working. I had an electrician verify that the transformer is no good. He suggested I call ADT and buy a new one from them. They will not sell me a new transformer, but will send a technician out to my home for $200, which does not include the cost of the transformer. I know how to install the transformer. The electrician showed me how. It's easy. I've given this company enough of my money.

Signed contract for home monitoring on 2/2010 & was never late with payment! Cancelled contract 6/2012, because ADT would not send serviceman to repair system for 5 days. Received refund for overpayment - payable to my deceased husband that did not sign the contract. They give free legal advice, too, for how to cash a check, fraudulently! Installation was done by Brinks before they were bought by ADT.

On June 04, 2013 my shop was burglarized. The ADT alarm did not work until the police officer who was called to the scene set it off. On June 14, 2013 my shop was burglarized. The alarm once again did not go off until police arrived on scene. Each time, the break-in was reported by a passerby noticing the smashed glass door. ADT did not receive an alarm until the first officer entering the premises set it off. No ADT monitoring system activity occurred since alarm was set each time the previous night at store closing. The second time this occurred, we got video of the burglary which occurred at 4:41 am. The alarm sounded around 9:00 am when officers arrived. TWICE!!!! What have I been paying for? No security in this security service. Each time technicians could find no reason. I believe these detectors do not work in darkness/dimness. Girl in billing was very understanding on 07/15/2013. Supervisor in Customer Service was a jerk.

Having been an ADT customer for over five years already, I decided to upgrade to the Pulse system because of increased traveling. I asked about canceling if I had to move as that was a possibility in the future because of my job. I was told that this was no problem because I was already a good customer for many years. You can't imagine my anger when a year and some months later, I moved and called to cancel my service. I was told I would owe $890 to cancel! I explained in detail what I was told by the sales person and they said that there is a provision that I had to PAY 75% of the contract! This is a SCAM!

ADT collected a deposit for over $400 and is saying they did not. Source documents and tracing numbers submitted to the company as proof of payment. However, they do not acknowledge payment and continue to request documents during every call made to follow up on the status. Its been over 7 month with no resolution to this problem.

They set up a camera in the living room, set up a cell phone and Samsung pad. After a couple of months, the internet went down and had to have a technician come out and set it up again. Internet went down again, same thing. They acted rudely and like we were stupid that we could not set it up ourselves. Now, we do not use the camera, have a new iPhone4, not set up, and they will not reduce our bill. We are locked into this contract, camera or not, cell phone or not, until Jan. 2014. These contracts suck. Never again. No more contracts. They could have at least come and gotten the equipment that no longer works and decreased our bill each month. Lousy company.

I waited until two months before the cancellation of my four-year contract to send two letters asking them to not renew as required. Soon after my contract ended, I received a bill for $415.59 stating that they never received my two letters. They automatically renewed the contract for a year and then charged me for early cancellation. ADT is deceitful and parasitic, and I will go out of my way to discourage anyone from using their services.

Fast forward, I could not possibly begin from the start of the problems. I began receiving calls regarding sensor signal. I waited over 1 week to finally have the technician make the repairs which he could not. Not only could he not identify where the trouble signal was coming from, he suggested to me to simply remove the trouble signal from the entire main system. Really? How could he suggest remove the entire trouble signal when he did not know what was causing the trouble signal or where it was coming from. He was looking for the easy way out. Almost two hours later, the tech assured me the problem was repaired. Two days later, I began receiving calls again from ADT, strangely at odd times of the night, at 2am, 4am, 7am, reporting the same trouble signal.

I paid monthly for Extended Service Plan for over three years. My wireless system stopped sending signal to ADT early on Friday morning & started sounding trouble signal every few minutes. When I notified ADT, the service rep. told me that the next service call would be scheduled for the following Wednesday, but then scheduled it for the following Tuesday, but gave me bad information on how to stop me the trouble signal, which kept me awake. I was told to climb into my attic & "look for black power cord (the actual power supply cord was a thin white cord)". He asked if I had any electrical tape, & instructed me to turn off breakers in my house power. Supervisor told me that if I insisted on the service call, I would have to pay $300.00 for the call (I had to pay for new back up battery last year - also not covered under extended service).

I called to discontinue service that my wife had installed while I was deployed with the military and it was in my name. The ADT agent that I talked to said that there is a 30-day notice before it can be discontinued and it stated that in the contract (with an attitude). I did not sign any contract since I was deployed but it is in my name; my wife signed, but I can't get it discontinued since I don't know the password. We had a different company before so when ADT came out, they only hooked up one of our two keypads and cut the wires to the other system. DO NOT use ADT.

I have had my system for approximately 7 months. In that time I have had 3 false alarms. I can rationalize the first 2 occasions but this last time I had enough. I called and spoke with a customer service rep. She asked for my phone number to pull up my account. After waiting several minutes in silence, I finally realized she hung up on me. I called back and spoke to a gentleman and explained that I was just hung up on and he sounded as though he didn't believe me. He asked if she really hung up or was I disconnected... Really??? He did not offer an apology but instead asked what the problem was.

I called ADT after my security camera was smashed in. I was told, by the police, that they might have a camera system I could afford. When the rep came out, he used my concerns to convince me that I needed to protect my home. I ASKED what it would cost to get out of the contract since I live on SSI if anything ever happened. He told me, $100, and I had a 6-mo. satisfaction guarantee in my packet... So I agreed to have the system put in. It took several weeks before it was installed but in the meantime my landline crashed and we went to cell phones. I told them this when we rescheduled and I was not told this would change anything.

My restaurant business has been burglarized with ADT installed. The motion sensor did not pick up the movement at all when the burglar went in. They broke the windows and came in without opening the door. Had it on camera. Didn't catch the crooks. When I called ADT to complain, they asked me did I forget to arm the system. Really? Wow! What a service. Beware; if you're thinking to get ADT, you're paying for something that doesn't work.

We have been with ADT for a long time. Recently, a salesperson from ADT called in to pitch for this supposedly safer alternative to the phone line system (the conventional system) to a more reliable wireless system that could not be tampered with. Lo and behold! The system is temperamental and sometimes works and sometimes it does not. But the real kicker is, you don't know when this can happen. We have had over 4 visits from ADT technicians to our house because the alarm goes off in the middle of the night and NO ONE CALLS back from ADT to check whether or not it was a REAL situation.

In January 2013 I spent $1600.00 to have a wireless system put in complete with motion sensor and fire alarm. ADT prides itself by marketing 24/7 365 monitoring but this is not the case. ADT lost communication with my security panel. That being said they have no idea if an alarm goes off. After talking with tech support I was told they only ping your panel once a month to make sure it is communicating with them. A service call was scheduled at a $25 charge plus $123 per hour to have the panel fixed and programmed to check communication once per day.

I have been an ADT customer for over seven years. I upgraded equipment almost a year and a half ago. I specifically asked the installer whether I could cancel my system if I moved because that was a possibility. I was told that because I was a loyal ADT customer for over five years, there would be no problem. However, when I called to give the thirty day notice, I was told that even after spending thousands of dollars over the past seven years for monitoring, upgraded equipment, etc., there would be a $836.51 to cancel! The service rep on the phone explained to me that tucked in the details of the contract, unexplained to me, is a clause that charges you 75% of the remaining balance!

I pay more than 2 years for ADT. When someone enters my home, they don’t know.

When I originally called to get information on your services and equipment, I was interested in the Pulse system with touch screen. I was told that I will be getting that on the day of installation. Was also told that it will be $49.99 a month for the monitoring, $99.00 for the installation ($105.93 including tax) and $149 for the Pulse upgrade. Those were all the total costs and all that I will have to pay for the system and monthly monitoring.

I called to cancel my service with ADT and they told me I had to write a letter, which I did canceling the account. We moved out of the state and I find out a year later they are still CHARGING for services they are no longer providing. When I call to try to remedy this, I am put on hold and told I am at the wrong number. This is the worst company to deal with, poor service and horrible customer support! Never again.

Two days ago, I called my insurance company for a referral to a home security company. I was given the number of ADT and was told I'd get an $850 discount for my membership in AAA. Trusting that AAA did its homework, I authorized ADT to install security in my bedroom, which has 10 points of entry. After one day, the electromagnetic fields generated by the monitors were causing the leaves of my houseplant to curl weirdly. I called ADT and asked to cancel (since my contract said I had 3 days to cancel), but they put me on hold so long that I had to hang up. The supervisor, Christy, called back and left a message to call her through the general contact number. That was an all day process going through the menu since they disconnected several times, put me on hold and transferred me, etc. I called AAA to complain about their referral to their affiliate, but they said they had NO affiliation with ADT.

I contacted ADT about a home move on 6/17. I explained that I needed to coordinate a movement of my security system and needed to be out of my house by 6/29. After holding for around a half hour, they responded that they had increased call volume and would need to contact me later. The call never came. I went through this process four additional times, each time being promised that they would return my call and place a high priority on my account. It was the worst customer service I have ever experienced and I would highly recommend against ADT for your security needs.

After attempting to cancel my ADT contract and being offered an immediate cancellation with the contract amount owed being removed from my checking account, I opted to finish the contract out. I had to do it in writing, which I complied with. An additional payment was taken out of my account and was reimbursed. However, when using another company for security services, it was discovered that the panel was never connected to the phone line. It literally was coiled in the wall unit and not plugged in.

I was an old ADT customer who resumed the ADT service last year without knowing they tricked me into signing a 3-year contract. The rep confirmed I was eligible for month to month service, but the contract signed was a 3-year contract. I called to cancel the ADT service today and they told me I had to pay $790 penalty. I was shocked and called ADT customer service, accounting, local branch and they insisted I signed the contract. I was considered as a new customer, etc. This is outrageous ripoff. I would never go back to ADT service and highly recommend anyone to review your contract before signing. ADT will find ways to squeeze every penny out of you through unfair contract.

I discontinued ADT and went with another company. Only after switching to a third company did I realize that ADT was still billing my account. Granted, I should have caught it sooner, but that doesn't change the fact that they billed me for over two years for nothing. What kind of security is it when you don't know it's not connected? I love to join a class action suit. After reading the other customers’ complaints, it should be just around the corner, so let me know.

In August 2012, I called Protect Your Home and spoke with a salesman about installing an alarm system. I was renting a row home in Baltimore which had equipment in the house but it was not activated. The salesman told me that someone could install new equipment in the house the next day. So I scheduled an appointment. The salesman told me three things: I needed to have the landlord sign a consent form (because I was not the owner of the house); it would cost $99 for the installation; and the approximate cost per month for the alarm would be $45 plus tax. He NEVER mentioned that I would have to sign a 3-year contract during installation.

I cannot figure out how a company can double charge you for an install and then take more than a month to refund you. I have been told 2 different times I would have a refund in 3-5 business days. I received $50 because they took a monthly payment out but I am still waiting on my other $99. Now I was told again today after they had trouble figuring out where my money was that I would have a refund in 3-5 business days. Never ever deal with this company. Two yrs ago for the original install, they tell you your cost for install and equipment change will be billed over 3 months. Well, that didn't happen; they took it all out at once. Not happy with ADT!! I can't wait for this contract to be over!!!!!

Having determined that the new alarm system could not be activated at night when most needed due to system errors, I was told I would have no night protection for several more nights until a service person would come to fix the problem. So I would not be protected at night when most needed until ADT decided they would send someone to fix their error. I consider that to be a breach of contract/promise.

I have had ADT for over 15 years. I had a break-in and they talked to the person and shut the system off. I had called them to put cameras in and they said it would be over $600 to put in, so I declined. I cancelled the service since it didn't work and they are still billing me for $364 and said it is the balance of the contract. I told them my contract was over a long time ago and this house was a move. I was told when it was in my other house that I was allowed a free move. I also asked them to provide me with a contract that I wanted to see my signature on it and they said they do not have one to show me.

Don't get Security System from ADT... I have had one installed in the house of my daughter, who has disabilities, for her safety, and we have had the system for only two weeks and it has been a nightmare. They did not set up service correctly. They kept my credit card numbers to pay the monthly bill unauthorized. The account was set up incorrectly, and I was transferred to several people, but no one could decide who can make what decision and would say "I am getting my manager" and sent me to another department who said the person I was talking to should have been able to help me.

I have now phoned for 4 days to get my alarm fixed but there is not even a call back. The technical service people make promises and so does the call center. They don't even phone you back. You phone them and are put on hold for 10-20 minutes. Is this fair? Is this what they mean when they say: ADT Always there? I have one word: Incompetent!

My name is Karola. I am the caregiver for my mother, Lillian, who is 82 years old, and who is living by herself and suffering from senile dementia. One day, an ADT Security Systems saleswoman knocked at her door, and after finding out that my mother didn't have an alarm and emphasizing that all the neighbors already had security with ADT, she offered my mother to get the security service. My mother signed a contract she didn't fully understand; she was by herself, and didn't consult with me or anyone. She didn't understand she signed for three years, and that if she canceled before the three years, she still had to pay in full for the remaining.

I have been a loyal customer of ADT for over a year. I have been contacting the customer service department for two weeks to either cancel my service or to get a relocation. Each time I call not only am I on hold for an extensive amount of wait time, I have yet to get a rep to contact me about relocation. This has been going on since May 28, 2013. I've been told numerous times that someone will call me back and I'm still waiting. Today is June 10, 21013. My bill is due on the 14th and proration is going to have to put in place because I am in a new home with no protection, no system, and no idea how to get my system relocation. The cancellation department was easily contacted and had no problem not trying to fix the problem but simply tell me to cancel my account, its 90 dollars and again still no word from the relocation department. I am very unsatisfied and this is not my first unsatisfactory report on this company. My services are in Montgomery, AL and I am relocating to Clarksville, TN. I need a supervisor or someone to contact me immediately because this is not the way to run a business.

In May or June of 2011, I activated ADT Security Services at my new home. I rented another home in a nearby county due to my job. I called ADT and asked them if I could switch my service to the new location as that would be where I would be keeping my work files. They said, "If you keep the system at the first location for another 2 months, you won't have to pay the $99 start up fee." I agreed. Two months later, I was allowed to get out of the lease of the new place as it had mold and it was making me ill. All my other services, internet, telephone and TV allowed me to merge the accounts from the new place to my home address.

After our home was vandalized, my husband contacted ADT to have an alarm system installed. One of the main reasons he went with ADT was the $100 rebate. I filled out the paperwork as I was instructed to do. I made a copy and mailed it to the address provided, before my 30-day period was up. I checked online and could not find any information about my rebate. So after calling, I was informed that Security Choice (the company handling the rebate offer) would not honor the rebate any longer because it was after the 30-day period and they had not received my paperwork. After the second call, I was told that it was my responsibility to make sure they received my form and that I should have called before the 30 days to make sure they had it.

I realized I needed an additional window contact so I could put in a window air conditioner. I called ADT and asked could they mail me a couple of contacts. They said they do not and if I wanted to have an additional contact installed, they would have to send a technician at the cost of $152 for the visit. I asked them to explain to me why I should pay $152 for a $2 contact that takes 2 minutes to install. I was met with silence. In any event, I will be going back to Slomins. At least they did not mind mail out parts. By the way, the next day I found an old contact in my basement, put a piece of double stick tape on it and 2 minutes later I was ready to put my AC unit in.

Stay away from this company!!! I had a basic wireless system installed. It cost me $105 which they charged my bank account before they came out. The representative on the phone asked how we wanted to be billed. We said we wanted a paper bill and not to have it drafted out of our account. When the service man came and installed our system, after hours of him trying to sell us a more expensive system, we said once again we wanted a bill mailed for the service. He said that was okay. Three days later, ADT took $144 out of my checking account.

I was leaving my residence for the day and could not get my security system to activate. I called "customer service" and was put on hold for 10 minutes. When the representative finally came on, he was rude, condescending, and impatient. An afternoon appointment was scheduled for four days later. I left the office at noon, went home, and to my surprise a tag was on my door indicating a repairman had already come and I needed to reschedule my appointment. I called, explained the appointment was for the afternoon. Once again, I was treated like I didn't know what I was talking about even though family members could verify the date and time of the appointment.

I'm in the process of closing on a house and was told by my insurance company how much I would save on my annual premium if I had a monitored fire/burglar system installed. It made economic sense to me so I contacted ADT as they were one of the providers who would work out a discount based on who my insurer was. I did not need to be "hard sold" on their service as I was already going to install and figured ADT, being a nationally known name, would be one of the best, but the rep proceeded to run through the entire script with such condescending phrases as, "Wow, you qualified for our (insert name of premium package) at the best price! Congratulations!" and other "used car salesman" type tactics that just served to infuriate me.

I told the man who hired me that I found another position. I was also not comfortable with the 847 complaints that have been posted. Here is his reply: "Wasted unnecessary time and energy; Do people wrong and it comes back at 7 times worse. ** off you old **."

I had a 2-year contract with ADT that expired on 05/21/13. I called immediately on 05/22/13 to cancel my service with them as my wireless system was originally installed inefficiently & faulty by an ADT contractor who didn't know how to hook up a wireless system & even admitted that it was his first time doing it. Needless to say that I had to call ADT numerous times to have it fixed since day 1. They had the same contractor come out to fix the same problem over & over, but since he didn't have the knowledge, he just returned again & again with no result. ADT finally sent out their own technician after nearly 2 months of my calling to report on the wireless system not working (& only after ADT tried to pass the buck, saying that I had to work with the contractor, their own authorized dealer, for a certain amount of time before they can step in).

I've had to call ADT several times to ask for clarification on my installation costs, system use, etc. The most recent call I made was to see about getting an adjustment as I found that they overcharged me for 'window breaks' and did not give me the USAA discounted price as listed on their ADT website for USAA customers. The customer service rep told me she could only have the salesperson contact me. I tried to explain that the salesperson no longer is employed by ADT, and it was the installer that sold me the additional window breaks. It was like talking to a wall. I'll have to see if I get a call or not. Not holding my breath.

Apparently, ADT doesn't bother to notify you if your system is no longer connected to their monitoring station. I cancelled my home phone in August 2012 and didn't even think about the alarm system. 9 months later, I still have not received any phone call (they had my cell phone number on file) or notification that they were no longer receiving a signal from my house! When I called to ask about it, I was told that if the monitoring station stops receiving a signal "sometimes they get a notification and inform you, sometimes they don't". Yup, that's peace of mind for ya!

I called ADT to cancel service for our commercial business. I had been a good customer for nine years. The sales representative said we just needed to settle that month's bill, and we'd be done. ADT sells what it believes are outstanding contracts to law firms to harass you for payment. The first once must have given up realizing that ADT was in the wrong when they closed my account. Now a second firm, Euler Hermes, must have bought the account and is sending threatening letters and phone calls. Do yourself a favor and don't ever use ADT!

I am extremely angry at ADT. On 05/18/13, when I got home from work and tried to disarm the alarm, it would not take the code. In fact, the alarm went off twice from me trying to enter the code repeatedly. I called ADT but the technician was not able to solve the problem or even guide me through to the system battery to take it out because she could not come up with the particular model I have. We ended up disarming the system altogether and a service appointment was scheduled for 05/24/13 between the hours of 12:00PM and 5:0PM.

First, they show you a system that you can actually see people's face on, then it gets installed and the cameras are horrible! Then, we complained and they came in with a more expensive camera (2 cameras). For $1,600, you would think that it is a superior system, right? Wrong. You can see someone coming in, not who it is if you don't recognize their body structure! When we call to cancel the system, we are locked into a three-year piece of ** system at $210 a month! Do yourself a favor, go with Guardian. They are not anywhere near a rip off like ADT!