ADT Reviews

Efficient installation. Have difficulty using the Pulse App. Otherwise, have experienced no difficulties with system. Can sleep well at night because not listening for "noises" or strange sounds. While I live in a relatively safe area, there are woods and many dark places for strange folk to hide. Have already recommended ADT to friends.

Prompt call to alarm. Really appreciate it. Very professional operation. We have used ADT for over 10 years and have been very pleased with their prompt response. We will continue to use them as long as their pricing continues to be competitive.

Your agent was very thorough in describing the reason for dispatch of police to my condo. I explained that I had canceled the alarm like I usually do but she explained that since I had activated a panic alarm that I also needed to call ADT immediately together with a phone call to you. I was not aware of this and also did not know how I had accidentally activated the panic alarm because there is not a button for it on my key fob. She also told me what button to press down on to activate the panic alarm! Now I am a little more knowledgeable thanks to your agent.

Everything is fine - I thought I had already sent a review. Reset went very smoothly. My security system is up and running. Just fine after being out due to Hurricane Irma. The person was knowledgeable and it only took a few minutes.

I am very pleased with my system. I've had a few hiccups recently, but calls to your customer service folks fixed all the issues quickly. Am looking at getting another camera or two. I really like the key fob feature as well.

I would love to have plans without having internet. I've been a loyal customer for years and love the service. Billy ** was a technician with ADT. Thanks for your loyalty. I live out of state and own a home in Georgia. ADT has lived in my home for years.

My experience with ADT has always been exceptional. The technicians are always pleasant and work quickly and effectively. I have already recommended ADT to several of my friends. I also very much like the way ADT responds to customers when an alarm goes off. While I applaud your service, I think you are expensive and you should have lower rates for senior citizens.

With technology changing rapidly, I would think that ADT would be informing clients of what new technology is available from ADT that clients might want to consider. For example, we are interested in exterior home camera systems, both wireless and wire that we might want to take advantage of to further secure our home. Other than new technology, we are very happy with ADT and except for a brief departure from ADT, have been very satisfied with ADT for over 15+ years. We feel we can trust ADT with our home security.

Occasionally while cooking, or having a fire the smoke detector was accidentally set off, it seems before I even have a chance to grab a towel and wave the smoke detector ADT is calling to check that everything is OK. The last call was less than 10 seconds response time, the dispatchers are always very concerned and courteous. We are very pleased with our ADT service.

ADT Services. Most tech support people are polite and helpful. However, sometimes you get an impatient tech and it does makes me feel like I am bothering he/her and worst of all the problem does not get fix at all. Nonetheless, the technician that came to my house on October 2, 2017 was very professional and knowledgeable. A great person. The Loyalty Department is awesome. I spoke to Jay on Oct. 2nd, 2017 about an issue and he resolved it right away with care and respect. Thank you.

About once a month, I get a trouble light on my panel. It is caused whenever we have a thunderstorm and the phone gets cut off for a second. I call ADT and they do a test, which of course, sounds the siren and makes the neighbors think I'm being invaded. But ADT is always very nice about it and they solve the problem and the trouble light goes off. I wish the system were not that sensitive, however.

While we've been fortunate and not had any untoward incidents, we have had a couple of false alarms where we have accidentally set off the alarm. When this happened the response was swift and very professional. We would recommend ADT to everyone. Great feeling to be safe in your own home.

While we do not contact ADT frequently, ADT has contacted us on several occasions. They contacted the one to call a couple of times when the motion detector was set off. False alarms, but appreciated their checking. Called to let me know our battery was in trouble after a long power outage. Replaced the battery, and we are working again. I trust ADT to protect the property.

ADT is always professional and very helpful in aiding me with any technical difficulties I experience with your cameras or equipment that I have. I appreciate the courteous and friendly service that your company gives me and in a timely matter. Your information that you give us is clear when updating and troubleshooting over the phone. You provide professional technicians to come out to my home and I appreciate the experience that they have to share with me to correct any problems that we are experiencing.

We have been members of ADT since 1992 and would not change. The system failed once in 25 years and was upgraded for a minimal fee. Their monitoring and reporting of intrusions is as specified. Great service. They have grandfathered my rate, so we are currently under their quoted fees. My only recommendation would be to allow new features without canceling my grandfathered rate or only with a small increase.

I have had a couple of problems with my system such as having to reset after power outages for long periods of time. ADT representatives have helped me tremendously to get my system back up & running. They have always been very helpful, friendly & patient with me. I would recommend ADT to anyone looking for a security system. Just recently my husband accidentally set the alarm off & for some reason I did not get the call from ADT & I did not get to my remote quick enough to turn it off so they went ahead & called the local sheriff's office & they were there within a very short time to check everything out.

We really rely on using the Pulse app on our phones when we are away. This is a great way of knowing things are secure. I would recommend ADT to anyone who wants the security for their home. The monthly charge is minimal for the security we receive.

We were having work done on our home and the alarm was accidentally activated. You were on the phone immediately to check to see if there was a problem. We explained the situation and your agent told us how we could work around the system during construction. Thank you ADT.

My local rep is Ali from Millennium Alarm Systems and is ALWAYS available. Our installation tech is Zeke - seriously who knows their installer on a first name basis? I recently moved and the process was smooth as butter! I had to call into the 800 number and the woman there was impeccable with her service and information and made sure I was 100% clear on everything. I would and do recommend ADT and Millennium to whomever I speak to - I have other alarm companies trying to tempt me with referral fees (I am a real estate agent) monthly. I tell all of them that I am all set and there's no way you could get me to switch providers or recommend to my clients anyone else.

I thought I paid extra a month for an annual check up of my system. The telephone response time after an alarm is great, but I'm not sure the last time a check up was made and it's been years since the battery was checked or replaced.

Consultation was fantastic, installation was great. Very happy with ADT thus far. Installer waited for me to return home to go through the system and how everything worked. Looking forward to having you protect my home and me in the future.

We have had Brinks/ADT since our house was broken into several years ago, and have enjoyed a great feeling of safety ever since. I depend on ADT to monitor our home at all times. ADT has alerted us every time we have had an occurrence, accident, or not, and I am happy with the response.

I had ADT installed after my house was burglarized. (I know... Barn door, horses... Yeah, yeah). I use it all the time now. It is part of my routine. It is set every time I leave the house, even doing yard work, and when I am in for the evening. Peace of mind.

We were coming up to the end of our three year contract on our townhome when we sold and bought a much larger family home. When we called to transfer our existing service, with a few added window sensors at the recommendation of the ADT phone sales rep, ADT sent out an interesting character to install our new system, who smelled a bit strange, but was very friendly.

My family and I moved here from ND in July. All ADT reps and customer service have been great with being understanding from multiple reschedules when purchasing our house to the install process. Customer service has been great as well answering all questions to help with the system.

We had several problems because of power outage during Hurricane Irma. Subsequently there were issues with a motion detector. Your several servicemen were prompt in responding to our calls and we did get our problems solved. I particularly want to commend Rick ** who finally resolved our problem. The people we spoke to on the phone were also helpful. Considering that we're without phone service for 12 days and had no security system, I would have thought that we would receive credit for the 12 days we were down.

I'm very pleased with my service. I recently accidentally set off my alarm. I was panicking trying to get my code in but it was not working. ADT called and I said that I had set it off and please not call the police. The young man calmed me down and told me to close the door that had set off the alarm. As soon as I did that it stopped. When I had opened that door I realized I had set the alarm off so I ran to the keypad leaving the door open. Thank you ADT for helping an elderly woman and keeping me safe.

I am extremely pleased to be an ADT customer for almost (10) years. I am always treated as a valued member of the ADT family and I would certainly recommend ADT to my family members and friends. I have placed my home protection monitoring services in the hands of America's number one home security monitoring protection services. Thank you ADT for giving me my peace of mind.

I'm very pleased with the response time as well as the help I've received from ADT over the years that I've had this service. I feel much safer in my home and I get a discount on my home insurance, both are nice for a Senior Citizen to have.

I am so happy to have ADT "protecting" me at all times. I am a 100% satisfied customer! I feel so safe with my system and when I have a concern I am treated with respect and understanding. I would feel very comfortable referring ADT to my friends.

I became disabled, the customer care gentleman that assisted me gave me excellent service, he was very caring, and to me, he showed true empathy to my needs. He is an outstanding employee. I don't know his last name, but I sure do recall his first. Thank you for hiring such a wonderful individual named "John". Without him I would no longer afford to have your services. Thank you.

We have never regretted our decision to choose ADT as our home security provider. They were instrumental in protecting our home from a potential break-in within the last year. We couldn't be happier with the quick, consistent, caring reps who contact us any time something is happening and even in cases where nothing was happening but could have been. That's the kind of company we want to work with. Thank you again.

A ADT representative phoned me quickly after the alarm went off. He explained how to check the battery and how to reset the alarm system. He explained if the alarm sounded again with 24 hours we would need to replace the battery. His instructions were clear and easy to follow. As it turned out we did need to replace the battery. ADT has always given us good service and responded to our needs quickly.

ADT has provided me with a great experience the whole way through. They came to my house to show me what we could do and walk through the options with me. Then, the installation happened very quickly. The technician was so kind and efficient and was able to walk us through everything we needed to know. They provide great service for a great price.

ADT representative was great. Very helpful in assisting us in replacing our primary battery. They also tested the system for us and did a follow up. We would recommend ADT to friends and others interested in a security system for their home and/or business. We have been with ADT for more than 25 years.

ADT made it so easy to change a couple of our security devices in our home after the building of an addition onto the back of our house. I called one day, arrangements were made for a service person to come out that day, and changes were made promptly and easily. Thank you.

I called to cancel my ADT because I was having problems and could no longer afford it. The customer service rep was very courteous and because I had been a customer for several years the rate was reduced for the next six months. Now I can keep ADT and hopefully get back on my feet. Thanks, ADT.

My window washer disturbed one of my window devices which immediately caused my alarm to start beeping. While the window washer and I were scrambling around trying to realign the small unit, to no avail, I received a call from ADT with the option of talking to a live person. I chose that option and the rep was so patient and helpful. She stayed on the line with me for over a half hour while I tried everything, including changing batteries. Eventually, thanks to her, everything was reset and my alarm system was working again.

I am now living in my daughter's home. She had the system installed over 3 years ago! We didn't really use it then. My daughter passed away this year, and I wanted to feel safer here, so called ADT to activate the system. Mark (sales rep) came out to help me! He was informative and wonderful. He was compassionate and it helped so much with this situation! I had to have your service guy come out a couple times to adjust things. He was great also, and I am sorry not to have his name handy, but he was just great to both me and getting everything perfect. I am now feeling a lot safer here with ADT! Many thanks for your lovely staff and for your reputation!

The installation of my new ADT cameras and alarm system was very pleasant. The installer was as nice and knowledgeable as anyone could be. I would highly recommend it to anyone. I have enjoyed the system and the price is very reasonable. Wish I would have had this earlier.

I really appreciate it ADT. They were very patient with me as I couldn't remember my code to turn off my alarm. Totally forgot! Getting old. Thanks for being there for me! The lady, who I forgot her name, also mailed me my code. Thanks for doing that for me. When my alarm went off they called my husband pretty quickly. Then they called me too. They are great service.

I'm truly bless to have ADT for my service. ADT is there in need of time. They're with you twenty four Seven and three hundred and sixty-five days in a year. ADT WILL KEEP YOU SMILING. I would tell everyone ADT GOT MY BACK.

We have had wonderful success with our ADT service and have experienced NO negative issues whatsoever. Our initial sales person was good and any customer service we've experienced so far has been great. The service is efficient for our needs and fairly inexpensive. We hope to continue with your service for many years. Thank you so much!

I've used ADT now for 2+ years and I can't be happier with the service. Each time I've had to call customer service, it's has been hassle free and extremely helpful. I feel safe and comfortable in my dwellings. I intend to move soon and will definitely continue using ADT.

We have used ADT for several years now. We have and are still very satisfied on how ADT supports our needs and is always on top of problems that we may have. I make a phone call about anything and it is corrected right away or they will lead me through how to correct whatever it might be.

The service representative was very thorough in helping me to change my plan. The only thing I didn’t like was having to wait on the line for a period of time before someone answered my call. It took me two days to get to the service representative line. I did a callback number but the call was never received on my end so I called again a second day to change my plan.

I like the use of the keypad and the cell/mobile options. Allowing me to be anywhere and still have some control over the actions at home. I can open my home to family even when I’m not home. I have grandkids that stay in the area and sometimes they need to come over when I’m not home yet and I can let them in without issue.

The installation person that came to my home to upgrade to Wireless from Hardwire was wonderful. He was on time and explained everything that he would be doing. After all the work was completed, he made sure to test everything. My system is working fine, and I appreciated him so much. I would recommend his services to anyone.

We have been with ADT for 11 years now. Not only do we feel completely safe, they have resolved any issue that has arisen over the years without any hesitation or dispute. Most recently, two payments went missing and Chris in customer service went above and beyond to help me and resolve our issue. We are extremely grateful and always very happy with our service.

I have been with the company for years. Excellent service. Never had a problem. Such a peace of mind to have this feeling of safety. If I have ever had to call them, they are always so helpful and really make the effort to answer all my questions.

The technician was professional, punctual and explained what and why he was doing what he was doing. He needed to address why my system was getting a low signal. He also helped reset my ring doorbell. Would recommend this security company to a friend or family.

ADT has been prompt, timely and professional with quick responses both for alarms and equipment issues. I can only give them the highest marks for quality service and employees. I highly recommend their service to any seeking quality workmanship and individuals.

We really have never had an incident at our home but we feel very secure with ADT as our provider. I would recommend ADT to anyone. When we have needed an additional door secured they were very prompt and very pleasant to have in our home.

Last week we armed our system as we were leaving and instead had the sirens blaring. A call came in from ADT in less than a minute, the system was checked, and all seemed well. I was impressed by the speed at which we were notified as well as the reassuring attitude of the caller.

I'm very satisfied with the entire alarm system. The installation was neatly done professionally and the technician was very thorough in explaining how the system was set up and if I wanted to I can add additional devices to the system.

ADT has been a good and fair company to work with. They are always there when I need them. They are just a phone call away. When we hit the panic button by accident they always call to check on us and when we hit the silent alarm they were quick to call and send out the police.

We have not had any issues that ADT hasn't been able to resolve and we know that whether we are at home or away that ADT is protecting our home. We are very pleased with ADT and have already recommended friends about your services.

I live in a small town & in what I feel is a nice neighborhood, but even so, being a single female, I wanted to feel even more secure. I have just a basic security system, but I cannot even begin to describe the sense of safety and security I feel now from having it. The monthly payment is worth every penny! Love having a security system.

Install of my ADT system was performed quickly. Installers were very knowledgeable and were able to instruct me on how to utilize the new system. Answered all my questions. They walked me through the process of accessing the ADT website and helped me set up my account. Great Job.

ADT did an excellent response to my recent accidental alarm alert. I have had this service since 1997. I have found the responders reliable and feel that my property and person are secure with this company. I have recommended this service to my daughter who has also signed up for this service.

ADT has been incredibly great to me. Response times less than 3 min for several officers arrival time, and 20 seconds or less phone contact after alarm is triggered. Also I've been unable to pay due to medical reasons and ADT has been very decent to me, helping me pay, and even gave me 6 months free service. ADT is a stand up company, and a very awesome service!

I accidentally set my alarm off. The representative was very courteous. Had to wait awhile in getting through. Wish there was a telephone number just to report accidentally setting off alarm. Usually keep set on no delay so always call to report so police are not called.

I was very pleased with the installer's attention to details and giving me a system that meets my needs. While the "add-ons" added to the cost of this system, they were necessary to this house's security. The other house's system was added in 2009 and has worked well through the years. Well pleased with ADT.

I feel that ADT provided me with an easy way to secure my home. They were able to update and reestablish service on a preexisting system very quickly. I feel that one thing that ADT could improve on is the options they have for service. Unless you live in the stone age you have to have their second tier package, and if you live remotely you can't use the perks of the top tier package. The packages for service felt forced as I didn't have much of an option as to what I chose. This can be discouraging as you do have to sign a 3 year contract with them.

I wrote an earlier review when I was unhappy with several issues. To their credit ADT resolved these issues and resolved my problem. I was impressed they were sensitive to my problems. Thank you ADT.

My first experience with ADT was in 1956 in the US Air Force. The base I was on stored nuclear and thermonuclear weapons next to a SAC base. All the storage and assembly buildings were protected by ADT Systems. That knowledge gave me confidence in the ability of ADT to protect me and my family.

ADT responded to an alarm at my residence in the middle of the night. The operator stayed on the line with me the entire time while I checked to make certain that everything was okay and that it was probably just a flying moth/or ? that set off the alarm.

I have called numerous times to complain about our ADT Pulse app crashing since the new update on Sept. 18th. I was told ADT is aware that iPhone 6s and above are having a problem with the app, but they have no ETA for a fix. I would think a company as large as ADT would make this an urgent issue and fix it asap, since the app is non-functional right now, and therefore not even a reason to have the Pulse system. We were in Australia when the update came out and were not able to access our home camera or system from there. NOT GOOD! The customer service reps I spoke with were excellent; they are not the problem. The IT department perhaps needs an overhaul, if so many people have the Pulse system but are unable to use it at all. I have been with ADT since the 90s, but will drop them if this is not fixed soonest. The app crashes immediately upon signing in (if you get that far), thus making it useless.

Amazing customer service, technician installed all equipment, explained features, and I'm purchasing another company item for my home security with installation completed by the same technician. One of the apps that I have allows me to view all recorded motions from my phone which is convenient. Satisfied with purchase.

ADT has been great for my home protection. Their service is excellent and I am very satisfied with everything. I know that my home and Family are protected by one of the best and oldest alarm companies around. I would highly recommend ADT to family and friends.

I have been very happy with the service and support received from ADT. Always pleasant and helpful people on the other end of the line. Added security with the Pulse technology is reassuring especially when traveling. Thank you, ADT team.

ADT has always been on top when my alarm goes off. They always follow up to make sure everything is ok. They ask if I need anything else. They are calm and professional. They call back to make sure the police have arrived or to let you know they are on their way.

My interaction with the staff when I have any type of problem has been efficient and far exceeds my expectation. An excellent staff monitors the site! My last alert and problem was solved within minutes; I was instructed to be able to do all of the work, to buy the replacement and install the part.

My basement back door alarm was not functioning like the other door alarms are. Determined by your tech that it needed a new battery. ADT tech I spoke with was very courteous, knowledgeable, and quickly determined the problem. New battery needed on the alarm for that door. Battery has arrived here at my address. It will be installed by a man who repairs things for me.

Michael did a fantastic job explaining how the alarm works and what we needed to know about the motion detector and the glass break detector. We really appreciated everything Michael did for us. We would recommend this alarm system to our neighbors, family and friends. This alarm system is very user friendly. Thank you.

Customer attention is tops. Video camera reliability needs work. I like the cameras and history created. BUT if power goes off, cameras don't always restart or connect. This means NO video surveillance or recording until I return or reach someone to repower. This means unplugging and plugging back in.

We are happy with our new security system. The cameras are easy to access and I love how we can do everything from our phone. My only complaint would be that we were under the impression that we would receive a key fob with this package. Overall I would recommend this system to all my friends. Thank you ADT.

I would have preferred a system that make noise when the door opens and shut and announce what has been opened and closed. We have not had any issues with the system. It's been 2 months. I would recommend ADT to others if they were looking for security.

I am very pleased with ADT’s service. I have been a member for 8+ years. Prompt courteous service! Immediate call from pleasant staff member to inquire if all is well upon alarm indication. Staff members answer questions in courteous manner regarding troubleshooting questions.

I was very happy with the technician that installed the system. The sales advocate did not communicate clearly what the package included in terms of the number of contacts. There was a problem with the verbal password ID. Somehow there was a miscommunication between the tech and the associate that inputted the password and it was misspelled. Have to wait for ADT to send the password by mail so I can use it.

When we had to have a battery replaced and some other issues resolved, the technicians found that the signal box needed to be replaced as well. The box we originally had was for AT&T. The technician discovered that the AT&T signal was too weak in our area and changed it to a Verizon box. Our daughter recently changed her phone, TV, and Internet from AT&T to Comcast and found out that her security system was not getting signals. ADT technicians came out and spent several hours and installed a signal box to get her system working properly. In both of these situations, the ADT technicians were knowledgeable and professional as all of our interactions with ADT have been. In both of these situations, the underlying problems were complicated and took time. We would definitely recommend ADT.

Service is quick, alerts are quiet and when I've had to call response is quick and easy. I have use ADT for the past 20 years never have had a problem with there service! I highly recommend ADT to all my friends and relatives. Service calls are also quick (Battery replacement)!

ADT service tech arrived on time. Stood at the door and showed his badge, instead of just saying he was from ADT. He was very professional and courteous. Did his job very well, was very informative and helpful. Not only did he help resolve the problem, he made it a friendly visit.

I have been a customer since 2010 when I purchased my home. The service is great. The only downside is that it is expensive for adding any equipment. I am very happy with the equipment but I would love to add a couple more cameras to the perimeter of my home.

We contacted ADT about a problem we had and we set up a time and date for a service call. However in the meantime, my husband was admitted to the hospital for 12 days and we were also visited by Hurricane Harvey. Ultimately, when we were at home to be able to schedule a call, ADT came within 48 hours of our contacting them. Very happy.

Each time we have accidentally set off the alarm, ADT has called soon thereafter. It is comforting to have that immediate feedback that ADT is monitoring our house. We have confidence in ADT that they are always there. We would always recommend them to family and friends.

The only thing that I don't like is the message service. ADT keeps sending messages about the new update. I delete the message and five minutes later it's back in the messages again. Seriously I can read. I don't need a message every five minutes. Well everything else is good. Great service.

Call for alert to house. Kind person we talked to. Was available and informative. Asked for our password. Was very helpful as to what to do and where the alarm was. This has happened before. I came home and checked and all was ok so I did not have to call back.

Never had a problem, in my previous home I had ADT and worked well. I especially like the easy little device to enter and it instead of punching in your code. Satisfied and would recommend ADT over other service. I did have another that came with the Condo but switched.

When we decided to add an alarm system there really wasn't any real decision to be made. We never even considered anyone else. We went with the leader in the industry and were not disappointed. They were very thorough and neat. We are very satisfied with ADT, and feel very secure. With all the goings on in the world today safety is big concern, and we sleep a lot better now.

The installation was quick. The customer service I have received from ADT has been good. If my alarm goes off ADT is extremely prompt at calling me. I am very pleased with the remote and the easy of sitting and disarming the system.

Everything went perfect. I would recommend to my neighbor. The app works great too. I am really enjoying the Ring doorbell camera. No complaints here. If I move again, first thing I will do, is call ADT. Great service and great products.

ADT never disappoints. They are always courteous and quick to respond. I would recommend their services to anyone looking for in home alarm system monitoring. Their staff is knowledgeable and can walk you through any situation on the phone. We've been very happy with their service.

Taylor was very helpful in correcting the error in our billing statement for the month of Oct 2017. She is generously kind and easy to talk to. My wife is very happy in the results of our questions. She is highly recommended for the job she is in now.

The monitor for heat was not working and one of the door alarms was not activating. Representatives walked us through it and we were able to fix door. Monitor needed a repair person to fix. An appointment has been set up for repairs. Very professional assistance.

I had 2 contacts with Customer Service reps on this issue. Both were very positive. Both reps gave me accurate info based on the error codes & I replaced the battery & got the system up & running last night.

I can no longer access the Pulse app on my phone. When I attempt to reset, it doesn't recognize my email - but I get plenty of ADT email at this address. Also, ADT never responds to surveys. Otherwise, I feel secure in my home with our security system.

We decided to have an alarm system for our home. We decided to go with ADT. The presentation to us was awesome. The installation was awesome. The system itself is awesome. We are suggesting ADT to our friends, neighbors and anyone else. The overall ADT experience is awesome.

We have always enjoyed ADT Home Security Systems! One month in all of these years we did try a cheaper system and got out of that REAL QUICKLY and went back to ADT. Have recommended it to others in our condo association and members of the Pt. Tampa Civic Association. (We call CAPT). Thank You ALL for your monitoring!!

We feel safe because of the protection ADT provides. The system is easy to use. We have recommended ADT to others. Several homes have ADT protection in our subdivision. The safety you provide means a lot to us. Thank you. We will continue your protection.

I have been using ADT for 20 years. The only issues I have with is they keep going up on the on monitoring and as loyal customer they should perhaps offer something more than just monitoring. Offer some upgrades on the device.

I had asked that my credit card be billed on the 5th of each month, but it is being billed at the end of the month. Just leave it as it is. Installation went very well, and Don was very informative and courteous. The system is working as I expected.

I found the inability to get an intelligent person on the phone most frustrating. Your service vendors were most uncooperative when I tried to change service from one residence to another in the same city. The entire experience was frustrating, not consumer friendly. A huge waste of time.

We've been customers of ADT since 1991. This is our 3rd home to be protected by this company. I can't tell you how comforting it is to know that our home is protected when we're not at home. Be it taking the dogs for a walk or a week's vacation, we're always comfortable knowing ADT has our backs!

I have been an ADT customer for several years. My system works wonderfully. I know because I have dropped items and set off the glass breakage alarm, opened doors and walked out without turning on the alarm, and more. In each of these several instances, depending on the time it took me to disarm the system, ADT has responded with either an automated phone call or when I didn't move fast enough, a live person phone call - very impressive. Additionally, even the signs in front of my house are a deterrent because the bad-guys know ADT works. There have been three break-ins in my neighborhood in the past couple of years, but none at my house. Finally, I really like the App. Once in a while I forget to ARM the system, but it is simple to do so with my phone. I am an ADT fan and by the way, I got nothing for this positive review; I am simply a satisfied customer!

I called to discuss my 8% rate increase with no explanation and after 15 mins on the phone with your representative I received a reduction in my plan. She was polite and said I was a long term customer and was happy to help.

I am still waiting for my $199.00 refund for my "free" installation. When I called the office they told me that they recorded me saying that I understood there was an installation fee. I agreed to pay it because I have a paper that requests a refund of my $199 installation fee. I am a senior and feel like I was scammed. BEWARE.

I was cooking dinner and went upstairs for what I thought was a few minutes. The next thing I knew my alarm was going off with the smoke detector. ADT was calling me before I could get down the stairs. They walked me through what I needed to do. They kept me calm by them being calm, but at the same time they urged me to act quickly. After everything was under control, ADT called me back to make sure everything was okay. I really appreciate how professional they were. If I would have felt just a little panic or lack of knowledge in their voice I would have lost control. I have never been in a situation like this. I am so grateful we chose ADT for our security.

Ever since we purchased your security system we have been very pleased and always feel protected when we are away. The agents are friendly and helpful. We appreciate the promptness of the alarm response whenever something triggers the alarm in our home.

I have been with ADT since 2007. I am happy with the service and the prices they charge. Never have had any problems. Thank you ADT management and service technicians are use the ADT Pulse on my smartphone network well.

I feel much safer now that I have ADT. It is a good company and I would recommend it. My neighbors had a break in and they purchased ADT. I will continue using ADT for peace of mind. I live in a rural community, and I have wonderful neighbors, however, knowing I have the security from ADT is wonderful in times as we now have.

The technology that they employ in my home is first rate; it's all digital, of good design and reliable. It's very convenient, and offers peace-of-mind, that I can monitor my home when I'm away via ADT's Pulse website. ADT responded quickly to a recent (self-caused) false-alarm at my home which shows that they are monitoring my system.

I have had very few problems with my alarm system over the last 10 years. Occasionally I need speak to someone and one phone call gets it done in just moments. Very very responsive to customers' needs. I am very pleased.

I have no problems with ADT. When I call for a reason they are always there to help me. My alarm works perfect, I am very happy with ADT. Yes I would definitely recommend ADT. The representatives are always courteous and very attentive to my needs. Thank you ADT.

I have had ADT for over 20 years, and I feel very safe with it. I would not change for anyone or anything. When I call they always help with my questions. I would highly recommend them to people I know that are looking for a good safe system.

Matt was my tech, he did a excellent job, quality work and did everything I ask him to do. Very satisfied with the job, and with ADT, hats off to Matt and his team for a job well done. We had a old system and needed a few equipment changes. Matt took care of all of that, made sure that everything was working, and explained how to operate everything. By the time he was done you couldn't even tell someone was working here.

We have had the ADT system since 2006. We have had a few false alarms but all but one was human error. A glass breaker failed early on, was replaced and no further problems. Our system is mainly wireless and the batteries last 10 years +. You cannot ask for more than that. Every time I have called customer service they have been courteous and answered my question the first time around. The CO detector has to be replaced about every 5 years, they do wear out. We have a service contract so response time is usually very fast.

The installer was great. I love the system. I never received the Visa gift card I was promised. Customer service says I did not respond to an email which I never received. The installer said it would be mailed to me within 3 months???

I couldn't be more satisfied with the entire experience. The sales rep/technicians were outstanding and I felt very comfortable with the system and how to use it. I called about a communication issue on 10-2-2017 and my wait time was minimal. The gentleman who assisted me was very courteous and scheduled a technician for 10-4-17. Thank you for great customer service which is virtually non-existent today.

The agent was very tentative, professional, concerned and did not hang up until he solved my problem. I wanted to cancel my contract because I have an issue I am trying to resolve and won't have it done until maybe the end of February or March 2018. Because I have been a good and long stand customer with 3 different accounts, he agreed to give me a credit for three months that would cover my account and then review it again after the three months end.

You never know what you have signed up for until you have a problem. ADT's installers and contracts are farmed out to 3rd parties. All ADT does is provide the well-known name and field alarm calls. Nothing but headaches with the 3rd party organization, Defenders. They forgot to obtain my alarm permit as promised. Three months later I had a false alarm (wind blew door open) and San Diego Police sent me an invoice for $400.00 for not having an alarm permit. Endless hours on the phone with Defenders trying to resolve. I AM NOW PAYING ADT EVERY MONTH FOR MY ALARM AND IT IS IN TEST MODE since I don't have an alarm permit. ADT's customer service response, "I know this is awful but you have to call DEFENDER. We don't own your contract." Hah! If I only knew then what I know now... Steer clear of this well known, shady operation. My .02 cents.

Needed a service call. The rep was more than accommodating due to time constraints on my end. Received a call the next am that the tech was ill and the new tech would be a bit late. I was given a time that worked for me. Chris was on time and was courteous, efficient and explained everything that was needed to solve my problem. Great customer service!

We are satisfied with ADT's service. If someone enters then the alarm goes on. My husband was there during the installation of our system and the installers were able to answer his questions. They got everything set up in a timely manner. They were friendly and knew what they were doing. It went smoothly.

ADT, which was then Brinks, had good recommendations from a friend of mine. The sales rep was comprehensive, had a thorough view of my needs and understanding of what we were looking for and recommended the system features we got. We have ADT's wall arm and disarm and full protection for glass breaking and window as well as door opening and closing. The installation was flawless and so far I'm very satisfied with the features of my system. I like the ease of use and immediate responsiveness even if the alarm is false.

I have been an ADT customer for roughly 12 years. Customer service and response to alarms is usually great, however we are having a reoccurring problem with "tamper alerts". We have performed every adjustment and battery repair suggested. We discovered this happens each time the temperature drops. The customer service reps are resisting our suggestion that new sensors are needed. We are ready to cancel our service.

ADT sales dept. explained that I would be paying a monthly rate (the price sales dept gave me and the installer gave me were totally different). The sales dept never mentioned that I would need additional holes to mount ADT equipment and an electrical plug outlet to use. I had explained to ADT sales that I had an existing alarm system and the sales office said they would use that and just add their keypad in the same location (NO electrical outlet was required for that alarm keypad). The installer, Cheryl was frustrated when I didn't want to use her choice of keypad installation (on my living room wall). We never were able to go over the keypad system and operation as when I asked a question, she said to read the paperwork she gave me as it was in there. I didn't receive the extra features they had promised and my monthly payment came out to $4 more a month for 3 years (which customer service has corrected).

Originally, ADT called me when the alarm went off, and I advised them NOT to contact the police. The person I spoke to confirmed this and hung up. A month later, I received a false alarm fine from the city where I live because ADT had called the police despite telling me they wouldn't. When I called their customer service to query it, another customer service agent advised me to pay the city and I would be reimbursed by ADT. I asked her multiple times if we would be denied reimbursement and she said no.

I recently got ADT security service installed in our house. Accidentally tripped alarm 3 times in last month, never ever got a call from ADT monitoring service. Is anyone at ADT really monitoring our service? Or, was it just a selling trick? Would appreciate a response from ADT regarding what should be customer's expectation on monitoring service. Thanks.

The service that I'm getting from ADT has been good so far.

ADT technician was at my home today and to discuss the new security system they were selling and If I agree they will do an install. He visited my home and told me he would like to check if the signal is reachable in my home before any installation. I told him I will not be taking any installation with proper documentation and signature. He said it is just a check. He dismantlement my existing security system without my authorization and then started saying there is no power supply and he will need to move the panel, I disagreed to move the panel and after a lot of discussion decided I don't want the system and told them to put the system back to the state it was.

ADT purchased the company that I was previously doing business with and a few years ago, there was a problem where the cops would get false alarms and they would come by. We are allowed three false alarms per year before we are fined $100 a pop. I got fined a couple of years in a row. So I called ADT and spoke to someone who said they will have it checked, disarmed and have the fault rectified.

I have been a ADT customer for over 16 years. Their system is easy to use, it’s reliable and has does not need maintenance. It has a feature that uses a mobile number to contact emergency services and a much better mobile system than previous. I pay a little bit more than the systems being offered for self installation, and I do not have to have some awkward gizmo somewhere in the house to manage the system. When my electrical power goes out, the backup battery is able to support the system thru the power outage. Their customer service is professional and has always been able to answer my questions or provide additional options. My system is hardwired with some battery operated sensors. Batteries lasted over ten years in those sensors. I would recommend ADT to anyone searching for a solid security system.

Awesome tech and easy installation - The technician, Andy, was extremely friendly and helpful in setting up our security system. He took the time to explain different protection levels and how that added up for upfront/monthly payments. Finally, he even made sure we understood how to operate our security system before departing. Overall, it was an exceptional experience!

I’ve got the ADT cameras, motion sensors, door alarm and window alarms. They are all wireless and the system is excellent. Three weeks ago we got new alarms for the doors that we hadn’t done initially and the sales rep was very courteous, pleasant and knowledgeable. Then the installation team came in and they knew exactly what they were doing. They did their work for about half an hour and got out. ADT is a very good company.

I needed a security system and ADT is well known. I’ve had them for years and I have the wireless feature. The price went up but they have done their job so far.

Please let customers know that ADT Security has zero liabilities if there are losses due to theft, as shown in the Terms & Agreement. VERY IMPORTANT! I was an ADT customer for 8 years and had burglaries and was never notified by ADT & Police/fire department. I lost about $45,000 in cumulative theft. I bought the business with pre-installed ADT security system. I was not informed they were monitoring my biz whenever a delivery would come in, with inventory at least $1,000. Next day it would disappear. ADT can remotely turn on and turn off system. In the area of my biz was village ordinance requiring keys be given to fire department. My neighbors gave their biz keys to them. Their own ADT employees (cops and fire department personnel and their affiliates) enter premises under the color of the law then steal, not notifying biz owner (me) there was someone in my business.

We had another company previously that became a candidate for a merger or buyout from ADT. All things considered, it went fine after the turnover. The equipment may be a little bit ancient but it works and I had to have the horn on the alarm fixed. ADT came in and they went to where the horners were sitting, cut the old one off and put the new one on. We tested and it worked fine so we're put back in business. Everything went fine and I'm happy.

I got an alarm system from ADT and the installation was excellent, except that they couldn't put in the radio type and they had to use a landline. The only cell service that's available where I live is Verizon and they use AT&T. I'm out in the country and I live in the woods. Still, I've been happy with the alarm system because I feel a lot safer with it.

My in-laws have had ADT home monitoring for 20 years at the same home. This week when I went to stop the service because the home was going to be put on the market they made it such a painful process. My M-I-L is 90 years old. She couldn't follow all the prompts that the phone put her through. So finally I had to get involved. They wanted a faxed letter, death certificate (because they couldn't be guaranteed that my mother in law wasn't divorcing and that indeed her husband was deceased) along with other information. Really, 20 years of service and someone calls to say they want to cancel service and how would she handle all of this if I weren't there to help her. I had ADT when I was relocating from one state to another due to a job transfer. They were a pain to deal with then as well. They are only happy and accommodating when you start service. Not for canceling.

I got tricked into a contract with double the price. They did not state beforehand 2 months of billing would be charged to my card. They don't want to honor their money back guarantee of 6 months, they lie over and over. I went to cancel one week later after my service was installed and spoke to management about how unhappy I was with my installation and security system and simply just wanted to cancel. They proceeded to tell me I was already over my 3 day satisfaction guarantee and I stated they have on their website a money back guarantee for 6 months. The agent told me there was no such thing and that she don't know where I got that false information when on their website it clearly states I have 6 months hassle free. Clearly it's not hassle-free.

I've been using ADT for a long time and it was all great to begin with. Since then, I've added different things to the system and it's always going very well. I'm very happy with the system. I would recommend it.

When we moved into the house there was already an alarm system but, it was not the ADT. My sister who lives in Everett Massachusetts has an ADT system and she really liked it so when we switched the carriers, we went with ADT. We got the basic system unlike my sister's which talks and tells them when the front door is open. ADT took over what we had and listened to what my wife and I had to say about what we like and didn't like about the system that we had. They were good about modifying based on our needs.

Somebody got robbed across the street so a few of our neighbors and I decided that we needed to do something because we were going to go on a long trip. I was very happy with the presentation of the gentleman from ADT as well as what he had to offer and the efficiency of how they put the system in. We got the basic alarm function and we have a wireless system. The installers put all the sensors in then we had a problem with the far reaches of our house so they came back and rewired the system with a wire for those sensors so I would have better connection with them. After that, we put in additional motion detectors and deleted a couple of window sensors. The technicians came as promised, did the job and were gone.

We got doors and windows, and motion, fire and smoke detectors from ADT. The installation was lengthy because our phone system wasn't compatible and the installers had to put something in the attic to make it work, but they got it done. Then somebody came who tried to switch us to another company. I called ADT and they assured me they had no one in our area. I would recommend it ADT.

Our experience with ADT has been very good so far. Everything's working well. Their sales rep was very nice and the installation process was fine. I have recommended ADT to friends.

We upgraded our old system to the Safe Watch Pro 3000 to take advantage of an improved system as described by the ADT salesperson. After installation, our two major complaints is that the salesperson said that the upgrades would take only a couple of hours - it actually took approximately 8 hours to complete. Also, we were led to believe that the upgraded system touch pad would enable us to control the volume of the sounds that the pad makes for alerts and to control the brightness of the pad's display - neither can be done with the Safe Watch Pro 3000. We have to use a flashlight to view the display data.

ADT is a company that's been around for a long time & good reputation but also keep up with the new technology that keeps us feeling safer in our homes whether away or in the living room.

I decided I needed a security system and got ADT. I used to live with my momma's sister but I'm living alone now and I felt more secure now that somebody else has the eyes while I'm at home. I have the video cam for the front door and inside the family room, plus the ability to turn on the security alarm via my iPhone. My niece dealt with the sales rep and installer and they were thorough. Everything meets the requirement so I'm satisfied. Anytime we call they come. Sometimes we have problems with the internet so it's hard to determine if it's ADT, the internet company or the cable company but luckily they came all in the same day which worked out really well. I had immediate service.

ADT bought the company I was with. So, with the acquisition of a new company, I've had ADT since and it's all been good with them. I've had them do mostly maintenance and during the switched over, they came and made a change and they’re very good. I would definitely recommend ADT.

The installation involved the removal of previous alarm equipment and verification that all the ADT equipment was working correctly. The installation was handled well by Aaron, the installer, and made me feel comfortable with the new ADT system. Several features from my previous system were missing from the ADT setup, but Aaron was able to provide the chime service and voice identification capability during the installation. He made a real effort to make sure I was satisfied and trained on my new system.