ADT Reviews

Needed a service call. The rep was more than accommodating due to time constraints on my end. Received a call the next am that the tech was ill and the new tech would be a bit late. I was given a time that worked for me. Chris was on time and was courteous, efficient and explained everything that was needed to solve my problem. Great customer service!

We are satisfied with ADT's service. If someone enters then the alarm goes on. My husband was there during the installation of our system and the installers were able to answer his questions. They got everything set up in a timely manner. They were friendly and knew what they were doing. It went smoothly.

ADT, which was then Brinks, had good recommendations from a friend of mine. The sales rep was comprehensive, had a thorough view of my needs and understanding of what we were looking for and recommended the system features we got. We have ADT's wall arm and disarm and full protection for glass breaking and window as well as door opening and closing. The installation was flawless and so far I'm very satisfied with the features of my system. I like the ease of use and immediate responsiveness even if the alarm is false.

I have been an ADT customer for roughly 12 years. Customer service and response to alarms is usually great, however we are having a reoccurring problem with "tamper alerts". We have performed every adjustment and battery repair suggested. We discovered this happens each time the temperature drops. The customer service reps are resisting our suggestion that new sensors are needed. We are ready to cancel our service.

ADT sales dept. explained that I would be paying a monthly rate (the price sales dept gave me and the installer gave me were totally different). The sales dept never mentioned that I would need additional holes to mount ADT equipment and an electrical plug outlet to use. I had explained to ADT sales that I had an existing alarm system and the sales office said they would use that and just add their keypad in the same location (NO electrical outlet was required for that alarm keypad). The installer, Cheryl was frustrated when I didn't want to use her choice of keypad installation (on my living room wall). We never were able to go over the keypad system and operation as when I asked a question, she said to read the paperwork she gave me as it was in there. I didn't receive the extra features they had promised and my monthly payment came out to $4 more a month for 3 years (which customer service has corrected).

Originally, ADT called me when the alarm went off, and I advised them NOT to contact the police. The person I spoke to confirmed this and hung up. A month later, I received a false alarm fine from the city where I live because ADT had called the police despite telling me they wouldn't. When I called their customer service to query it, another customer service agent advised me to pay the city and I would be reimbursed by ADT. I asked her multiple times if we would be denied reimbursement and she said no.

I recently got ADT security service installed in our house. Accidentally tripped alarm 3 times in last month, never ever got a call from ADT monitoring service. Is anyone at ADT really monitoring our service? Or, was it just a selling trick? Would appreciate a response from ADT regarding what should be customer's expectation on monitoring service. Thanks.

The service that I'm getting from ADT has been good so far.

ADT technician was at my home today and to discuss the new security system they were selling and If I agree they will do an install. He visited my home and told me he would like to check if the signal is reachable in my home before any installation. I told him I will not be taking any installation with proper documentation and signature. He said it is just a check. He dismantlement my existing security system without my authorization and then started saying there is no power supply and he will need to move the panel, I disagreed to move the panel and after a lot of discussion decided I don't want the system and told them to put the system back to the state it was.

ADT purchased the company that I was previously doing business with and a few years ago, there was a problem where the cops would get false alarms and they would come by. We are allowed three false alarms per year before we are fined $100 a pop. I got fined a couple of years in a row. So I called ADT and spoke to someone who said they will have it checked, disarmed and have the fault rectified.

I have been a ADT customer for over 16 years. Their system is easy to use, it’s reliable and has does not need maintenance. It has a feature that uses a mobile number to contact emergency services and a much better mobile system than previous. I pay a little bit more than the systems being offered for self installation, and I do not have to have some awkward gizmo somewhere in the house to manage the system. When my electrical power goes out, the backup battery is able to support the system thru the power outage. Their customer service is professional and has always been able to answer my questions or provide additional options. My system is hardwired with some battery operated sensors. Batteries lasted over ten years in those sensors. I would recommend ADT to anyone searching for a solid security system.

Awesome tech and easy installation - The technician, Andy, was extremely friendly and helpful in setting up our security system. He took the time to explain different protection levels and how that added up for upfront/monthly payments. Finally, he even made sure we understood how to operate our security system before departing. Overall, it was an exceptional experience!

I’ve got the ADT cameras, motion sensors, door alarm and window alarms. They are all wireless and the system is excellent. Three weeks ago we got new alarms for the doors that we hadn’t done initially and the sales rep was very courteous, pleasant and knowledgeable. Then the installation team came in and they knew exactly what they were doing. They did their work for about half an hour and got out. ADT is a very good company.

I needed a security system and ADT is well known. I’ve had them for years and I have the wireless feature. The price went up but they have done their job so far.

Please let customers know that ADT Security has zero liabilities if there are losses due to theft, as shown in the Terms & Agreement. VERY IMPORTANT! I was an ADT customer for 8 years and had burglaries and was never notified by ADT & Police/fire department. I lost about $45,000 in cumulative theft. I bought the business with pre-installed ADT security system. I was not informed they were monitoring my biz whenever a delivery would come in, with inventory at least $1,000. Next day it would disappear. ADT can remotely turn on and turn off system. In the area of my biz was village ordinance requiring keys be given to fire department. My neighbors gave their biz keys to them. Their own ADT employees (cops and fire department personnel and their affiliates) enter premises under the color of the law then steal, not notifying biz owner (me) there was someone in my business.

We had another company previously that became a candidate for a merger or buyout from ADT. All things considered, it went fine after the turnover. The equipment may be a little bit ancient but it works and I had to have the horn on the alarm fixed. ADT came in and they went to where the horners were sitting, cut the old one off and put the new one on. We tested and it worked fine so we're put back in business. Everything went fine and I'm happy.

I got an alarm system from ADT and the installation was excellent, except that they couldn't put in the radio type and they had to use a landline. The only cell service that's available where I live is Verizon and they use AT&T. I'm out in the country and I live in the woods. Still, I've been happy with the alarm system because I feel a lot safer with it.

My in-laws have had ADT home monitoring for 20 years at the same home. This week when I went to stop the service because the home was going to be put on the market they made it such a painful process. My M-I-L is 90 years old. She couldn't follow all the prompts that the phone put her through. So finally I had to get involved. They wanted a faxed letter, death certificate (because they couldn't be guaranteed that my mother in law wasn't divorcing and that indeed her husband was deceased) along with other information. Really, 20 years of service and someone calls to say they want to cancel service and how would she handle all of this if I weren't there to help her. I had ADT when I was relocating from one state to another due to a job transfer. They were a pain to deal with then as well. They are only happy and accommodating when you start service. Not for canceling.

I got tricked into a contract with double the price. They did not state beforehand 2 months of billing would be charged to my card. They don't want to honor their money back guarantee of 6 months, they lie over and over. I went to cancel one week later after my service was installed and spoke to management about how unhappy I was with my installation and security system and simply just wanted to cancel. They proceeded to tell me I was already over my 3 day satisfaction guarantee and I stated they have on their website a money back guarantee for 6 months. The agent told me there was no such thing and that she don't know where I got that false information when on their website it clearly states I have 6 months hassle free. Clearly it's not hassle-free.

I've been using ADT for a long time and it was all great to begin with. Since then, I've added different things to the system and it's always going very well. I'm very happy with the system. I would recommend it.

When we moved into the house there was already an alarm system but, it was not the ADT. My sister who lives in Everett Massachusetts has an ADT system and she really liked it so when we switched the carriers, we went with ADT. We got the basic system unlike my sister's which talks and tells them when the front door is open. ADT took over what we had and listened to what my wife and I had to say about what we like and didn't like about the system that we had. They were good about modifying based on our needs.

Somebody got robbed across the street so a few of our neighbors and I decided that we needed to do something because we were going to go on a long trip. I was very happy with the presentation of the gentleman from ADT as well as what he had to offer and the efficiency of how they put the system in. We got the basic alarm function and we have a wireless system. The installers put all the sensors in then we had a problem with the far reaches of our house so they came back and rewired the system with a wire for those sensors so I would have better connection with them. After that, we put in additional motion detectors and deleted a couple of window sensors. The technicians came as promised, did the job and were gone.

We got doors and windows, and motion, fire and smoke detectors from ADT. The installation was lengthy because our phone system wasn't compatible and the installers had to put something in the attic to make it work, but they got it done. Then somebody came who tried to switch us to another company. I called ADT and they assured me they had no one in our area. I would recommend it ADT.

Our experience with ADT has been very good so far. Everything's working well. Their sales rep was very nice and the installation process was fine. I have recommended ADT to friends.

We upgraded our old system to the Safe Watch Pro 3000 to take advantage of an improved system as described by the ADT salesperson. After installation, our two major complaints is that the salesperson said that the upgrades would take only a couple of hours - it actually took approximately 8 hours to complete. Also, we were led to believe that the upgraded system touch pad would enable us to control the volume of the sounds that the pad makes for alerts and to control the brightness of the pad's display - neither can be done with the Safe Watch Pro 3000. We have to use a flashlight to view the display data.

I decided I needed a security system and got ADT. I used to live with my momma's sister but I'm living alone now and I felt more secure now that somebody else has the eyes while I'm at home. I have the video cam for the front door and inside the family room, plus the ability to turn on the security alarm via my iPhone. My niece dealt with the sales rep and installer and they were thorough. Everything meets the requirement so I'm satisfied. Anytime we call they come. Sometimes we have problems with the internet so it's hard to determine if it's ADT, the internet company or the cable company but luckily they came all in the same day which worked out really well. I had immediate service.

ADT is a company that's been around for a long time & good reputation but also keep up with the new technology that keeps us feeling safer in our homes whether away or in the living room.

ADT bought the company I was with. So, with the acquisition of a new company, I've had ADT since and it's all been good with them. I've had them do mostly maintenance and during the switched over, they came and made a change and they’re very good. I would definitely recommend ADT.

The installation involved the removal of previous alarm equipment and verification that all the ADT equipment was working correctly. The installation was handled well by Aaron, the installer, and made me feel comfortable with the new ADT system. Several features from my previous system were missing from the ADT setup, but Aaron was able to provide the chime service and voice identification capability during the installation. He made a real effort to make sure I was satisfied and trained on my new system.

I call to cancel the service and they never stopped the service and I just received another bill. They also told me I overpaid but refused to give me a refund for the overpayment, stating that they do not do that. So because of their mistake they will lose a customer over this. Very disappointing.

We had a security system for 10 years before we got the ADT system and ADT had to adapt by putting in new equipment. We now have just the very basic ADT service package features but my satisfaction has been very good. The people that installed the system were very nice. ADT was very easy to work with and their system is much better and more reliable than the one we had before. We've changed companies a couple of times and ADT is the best home security provider that we’ve had so far.

I have not had trouble with ADT service at my home. However, I lately cannot access ADT Pulse on my iPhone. There is a mandatory software upgrade required, but I cannot get to the login page to do anything. It shows the login page for part of a second and goes back to requiring my fingerprint. I have been locked out of Pulse since Friday, 22 Sep 17. How do I get out of the lockout so I can update the software and use Pulse on my iPhone again?

I am VERY dissatisfied with your billing department. I have been trying for many months to get my account straight. You send me a bill for $67.56 when it should only be for $33.78. I am not behind in paying my account because ADT takes it out of my bank automatically. What is going on? It seems the right hand does not know what the left hand is doing. A company your size should do better than this. Get it right.

I have been very pleased with my ADT at both of my homes. A technician was sent out to my Goldthwaite home and fixed the problems I had. A nice lady took care of my problem in my Vidor home caused by Hurricane Harvey. I am a customer for the remainder of my lifetime.

We have sold our home, moving into our RV, called ADT to advise and cancel. We've been customers for 9 years and paid faithfully. Over a year ago, a salesman told us we needed all new equipment, that our equipment was old. Our old equipment worked fine! But he convinced us it was the right thing to do. Now when cancelling the service we are told we have to pay due to this equipment and we over $800. Said if new buyers use ADT, may be reduced... I said, "You are basically threatening me that if the new owners do not want ADT service that I will be punished?" That their salesman Cade sold us equipment we didn't really need? Don't get involved with ADT! Read all the reviews online... They do this to everyone! They are happy to sign you up but they do everything they can to keep you from cancelling. It has really been a really stressful experience. We are seniors, and we do not need this stress in our lives.

We are just moving to the Omaha area. Having the alarm system installed during the move has been a great benefit for us. We have had a learning curve and your company has been fantastic to work with! Thank you!

I have been an ADT user for over 10 years (two homes) and couldn't be more pleased with my service. My system has performed flawlessly and protected my home and family. Calls to ADT are always responded to by knowledgeable staff and my questions quickly answered. System is periodically updated and has never caused a problem. I know it works because I recently left the house and inadvertently left a side door ajar. When I returned the police were waiting and I had to show proof of residency. Scary but good. I will continue to use ADT as long as I own my homes.

We have been very happy with ADT. Installation was a breeze and happened very quickly. The system is very useful, friendly and we felt like we were provided everything we needed to keep our family secure. The app is helpful as well. Would definitely recommend!

We’ve had ADT for 25 years now and we’re well satisfied with their service. Our service package includes the camera and the Pulse which has the remote. We had fine experiences with their sales reps and installers. We were building a new house this time and each time we were in a new house, the installers came over and reinstalled our system. ADT has been very efficient and I’d recommend them.

I feel so much safer with it. The world have changed so much that everyone need one even in a very good area. Ever little box help your safety.

I was pleased with the marketing approach and the installation; all my needs were met, it was a great price, and the installation rep was very professional and courteous. I'm a little confused about billing and there were some annoying steps in the transition away from another provider but I suppose that had more to do with security and ensuring that I was who I said I was. Overall great experience!

Thanks Melissa for all you have done to ease the pain and bring this issue to a resolution.

I'm happy with ADT. My house has the alarm, as well as fire and police call. Also, some years ago, I upgraded and I got new screens on my windows and I got these little chips that you use to swipe past the control boxes. The fellow who came was very nice and it was great. I'm perfectly content with what I've got and I haven’t had any problems.

ADT came standard with the house that I bought and the package included sensors and monitoring. The people in service and monitoring have been great. ADT has been competent, professional, and prompt. They've given me continued excellent service. I'm extremely satisfied.

ADT has been very good and satisfactory. I got every feature in my service package. A repairman came and fixed an issue and everything is ok now. We’ve been very pleased that if an alarm goes off, they call immediately. The people at ADT and the installation team were ok as well.

Finding a failing sensor that was triggering repeated sounding of the burglar alarm at 1:00 a.m. was a challenging experience, but Regina (in Rochester NY) patiently walked me through multiple steps needed to stop the alarm. She remained on the phone until 3:30 a.m. when we finally identified the offending sensor and secured the system. Ray, the technician who came on Monday morning, was just as patient and professional. He relabeled the chart of zones, added a glass-break sensor, and made certain that the system was working. Both employees were an excellent example of the kind of service that will keep me as an ADT client in the years to come.

I signed up over the phone and my bill was supposed to be $28. The representative asked me if I had a home phone line but never told me my bill was going to be over $50 since I didn't have one. After the installation process, I found out how much more my bill was. When I contacted ADT, they refused to do anything about it. I was also supposed to get a $100 gift card from Wal-Mart for signing up. All the information I was given was incorrect - myadtrebate.com & this number 800-220-3417. I finally found the correct information and had to call a company called Intel Solutions who said they had mailed out my rebate form, to an incorrect address. When I asked her to resent it, now the promotion has expired. Nothing this company has done has been up to my satisfaction.

We have been with ADT for over 10 years and have been reasonably happy until recently when we have been having problems with our system. We are paying for a premium service and are very disappointment with the service. We recently had a routine inspection and just found out that our line has not been connected to the police service for over 6 months and no one has notified us. The engineer said we needed to schedule another appointment to check the line as his shift was already finishing. So we did not have a working alarm when he left. We called to schedule an engineer and they came and sorted the line as it was a loose wire. Then after a few days we got an invoice for £220 for the work they did. What! We pay a premium service and this is what we get - over 6 months of a nonworking alarm which we paid for and a faulty wire with their equipment and we have to pay extra! What kind of service is this?

We love ADT Pulse. After Hurricane Irma, we were able to log in and see whether our power/internet had returned. This is a great service. We changed our thermostat to lower the A/C since we had been away and set it high to save electricity.

Very pleased with system. Employees were very friendly and informative. Good response time when alarm is activated. We are completely satisfied with the way this system performs and we do not plan on changing to another system. I would recommend ADT to others.

Can't say enough good things about the technical expertise that the local technician Joel gives to the clients of ADT. He has been very helpful, arrives timely and is very courteous. We have been with ADT for over 20 years. We will stay with ADT.

Our ADT system includes the digital keypads which were already in the house when we moved in 15 years ago, and we also have motion sensors. When we screw up and the alarm goes off, we tell them that everything is okay, then they would ask for the password and everything will be fine. If the system wasn’t working right or they do not do their job then we’d get something else, but it's doing what it’s supposed to do so far. And, the service we're receiving from ADT has been fine.

ADT secret digital life is quite good but I not sure it is the way we should go. I don't think that we got enough security outlets coverage in our house for what they charge.

We were having a rush of problems in our neighborhood and an ADT person came and spoke to us. I had a professional experience with their sales rep. Also, we had no issues during installation and the installer answered all our questions. He was in and out quickly and did a very professional job. The alarm service itself is excellent and it's easy to understand. We use it every day and we're completely satisfied. I've recommended ADT to my friends and they've already employed them.

Helpful in making appointment to fix. Called to confirm appt. Polite and knowledgeable. Reviewed possible causes of outage. I bought new battery but system still not working. Last battery put in in 2013. Have not had previous problem. System is efficient.

We’ve been with ADT for years and everything’s working fine. We have an alarm system, motion detectors, and yard sign and we’ve had no problems.

Bedside monitor is also very helpful. I feel very secure with our ADT system. I would highly recommend ADT for anyone wanting security for their home.

My system originated with Brinks, and ADT assumed it as a legacy system. The upstairs hall monitor gave three false alarms within a 48 hour period while I was away, and the police were called for the first one. The ADT tech who responded was superb, replaced it and improved the positioning. No charge.

We have been an ADT customer for many decades. We are very satisfied with the peace of mind that a good quality security system provides. ADT uses effective and reliable equipment. They also provide excellent service and follow up if there is a security risk.

We set our alarm on every night, turn it off every morning. We have the basic features like the interior motion detector and yard sign. We also have the security cameras so we’re safe with what we have so far.

We have ADT’s alarm system and we are satisfied with their service. The installation went smoothly and the installers were friendly and knew what they were doing. There were also able to answer my husband’s questions and got everything installed in a timely manner.

We had ADT when we lived in Oregon and I’m very satisfied with the service. We have all the features including the motion sensors and we have the fire and security in case somebody tries to open the door or the windows. The sales rep was fine. The installers were knowledgeable and answered any questions that I had to my satisfaction. I think ADT is the best security alarm system and monitoring that you can purchase. I don't have any problems and I feel secure. We also have a home on the West Coast still and we still have ADT on that one too. But the monthly monitoring fee keeps increasing. Almost every year, it's another dollar or $2. It started out as $26.99 a month and now, it's $34.99 a month. That's a big jump in my opinion. I have recommended them to everybody out here in my neighborhood and almost everybody has ADT. There are a few who started out with ADT but when the fees went up, they went with somebody else.

Anyone reading this post please never, ever use ADT. They are a horrible company and absolutely don't care about small businesses, or anyone in general. In October 2014 we opened an account with ADT for our small fashion boutique, and for smart business reasons we decided to close the store in Nov 2015. We obviously called to cancel our ADT service since we were no longer going to need them.

Fortunately my ADT system has never had to be used to indicate an intruder. I have had false alarms due to doors not being shut all the way or metal front door interference. The lack of intruders may be due to the signage on front and back of house indicating that the property is protected by ADT. The ADT system gives me the opportunity to travel and know my property is monitored while I'm away.

Tyler was fantastic! Patiently explained everything. My husband and I are both over 65 and sometimes require extra time to understand technical stuff. Have never had a security system before so everything was new to us. He is a very pleasant person. We were ready to take him into the family by the time he took his leave. Very satisfied with the system so far. We have recently moved to Savannah from NY. Have not had to use it for any emergencies. Would like to thank Tyler and ADT for helping us feel secure here.

I have been a customer with ADT for a decade and I have truly enjoyed my experience with this company; please present to me the latest products that you have available. Thank you for your reliable service. Looking forward to the next decade.

To say the least I am EXTREMELY disappointed in the customer service at "Defenders." I find it downright comical that when I called very late in the evening on August 23rd just to inquire about what they had to offer the rep was more than eager to get a tech out to "speak" to me first thing the next morning. The tech showed up completely ready to install, apparently the sales rep didn't explain that I hadn't even made a decision yet. I explained that I was having a new front door installed on September 15th and wanted to hold off until that was done. The tech and the sales rep both assured me that it wouldn't be a problem to come back to move the sensors. I agreed to the install, after it was complete I called and scheduled a service call for the 16th to move the sensor. I was given false information on a couple of things from multiple people along the way but I didn't make a big issue out of it.

No complaints. I feel safe when I sleep at night knowing my house and my family is protected. I love that I can control the volume setting on the keypad, that's a huge plus. Customer service is superb! I look forward to the next many years using this company.

This was the first security system we have ever had so I was starting from scratch. Early on and throughout the process I was impressed with the detail, communications and follow-through. From the initial sales call the plan was discussed thoroughly with all aspects of the equipment, service and installation discussed. I did call back with questions a few times and each time I was treated very well, questions answered completely and response times were all good. Then came installation. Nate was our technician and installer. Nate is outstanding 5 Stars!! Nate, was prompt and on time, discussed all aspects of the installation in detail, and thoroughly explained all equipment, recommendations and options. And Nate's training on utilization of the system, remote, and App were excellent. No Surprises. We are Pleased and we would recommend ADT and Nate capabilities in the future.

I had a friend that was working for ADT and I was having some issues in the neighborhood, so I decided it was time to handy up the security. I've always had dogs but still I don't want them hurt if I'm out of the house and somebody tries to get in. The sales rep knew pretty much what I was asking for and explained some new benefits. They're friendly, informative and answered all my questions. Then the installer came out and he just stuck to his business. When he got it all done, he explained everything to me a couple of times. I'm an old lady, so we do learn but it takes us longer. So I was a little confused on the remote and he clarified all that for me. Since the day he got me up and running, I've been functioning, so job well-done. Their service people are also always nice and polite.

I’m really satisfied with ADT so far although I’ve been in this house for just a couple of months. I have the features for theft and fire and everything’s been smooth. Even the sales rep/installer that came was great.

My daughter had ADT and told me about them. The installers did a good job and I got a yard sign as well as a keypad that I have to set every day. As soon as the alarm goes off, the reps quickly call me and they're very good. The alarm went off by mistake, but ADT has been good to me. All in all, I'm very satisfied.

I have remained a customer of ADT over the years, being very satisfied with the service. A friend asked if she should give ADT my name as a referral for me to receive a referral discount. I called ADT to inquire and the person was unable to answer. She transferred me to another who was equally evasive, stating that the business must be a qualified ADT sales but could not tell me how to determine who is a "qualified" ADT salesperson. Nor did they have a list. So I feel they are advertising referral discounts unfairly, as the public does not have ready access to this information. They were also somewhat short and began to question me. This was the first time I've been made to feel uneasy or displeased with their response but it definitely left a poor impression.

Installation of two outside cameras and a door bell camera. Glass break alarm and carbon monoxide alarm. Technician very knowledgeable and courteous. Installation process was very professional and well done. Technician explained all the various operations. He was very patient answering all my questions. Very pleased...

The person who helped me in the phone was gracious, knew her job and patiently guide me step by step to find and fix the problem. The only negative thing is that I did not receive the batteries that your company sent, but since your employee had told me the specifications of the battery needed, I bought and installed it as she had explained me.

I have not had any getting in touch with someone when I have a question and they are always so friendly to help me even when I set the alarm off myself by dropping my ironing board or my loom machine getting off track.

This is as accurate as I can get. We asked for a new monitor screen, and we have not heard from ADT. Ours has a glitch with the button to turn the video on and off. We told the tech that came out, he said he wrote it up.

I recommended my sister to ADT. She talked with a customer rep and did not get an accurate cost. She was completely floored at the cost when the installer arrived and gave her the true cost of the system. She did go ahead with the installation because she needed a system in place. But I recommended she call for assistance and hopefully get a credit to her account on the cost. NO Way could I afford that cost! I was very shocked at what they charged her!

I have been with ADT a few years now and have enjoyed the security they have provided us. The rep who serviced our system recently was very knowledgeable and courteous. I will continue to use them for years to come. Just stay competitive price wise and if you do I will stay with ADT for the remainder of my life.

I highly recommend ADT for all of your home security needs! They are efficient, friendly and extremely helpful. I feel 100% safe with them heading up our family's home security needs. They are priced right too, so a good value for the money. The Pulse Application is very convenient as well.

Love the new wireless system and really easy to operate with the phone. Definitely feel safer when we are away. I have recommended this system to friends and family because a lot of them don't have landlines or want to cancel them. Can't really think of anything else. Thanks.

With being a single mom of four I wanted to have a sense of safety and security. I love my ADT system as it has been a way of checks and balances for me and the children. Growing up we had an ADT system, but all of the new features that are offered now make this system a must-have for all families!!!

We love the safe secure feeling we get from ADT. Partnered together with RING and Amazon ALEXA, our home is buttoned up and safe with home automation giving us complete control. Even in our safe hood our system was tested by a bad guy. He ran off.

ADT was recommended by a friend and it was a better home security according to my son-in-law's research. I called and talked to ADT about the package and made arrangements to have it installed. I have the motion detector and a camera inside and two outside included in my service package. I’m not smart with computers and I had to call in a few times to figure out how to set alarms for certain things, and I really appreciated the service reps who were very courteous and helpful. Everything had been pleasant and informative. I’m very pleased with ADT and I would tell that to anybody.

When ADT has had reason to contact us it has always been a good experience. I know we are being served. The calls have always been prompt after alarm had been activated. Fortunately all have been due to authorized entry but human error.

I have alert for all my doors and the windows and motion detector. My system beeps quite a bit when I turn it off and the ADT lady I talked to said the battery was not low, but she couldn’t tell me anything to do about it. Sometimes I can punch in the last two numbers a couple of times and it’ll stop. Overall, we’ve had ADT for a number of years and I’ve been well-satisfied.

We have used ADT in our home in Canada and when we bought a house down in Florida, we put it there as well. But then Hurricane Irma went through and knocked it all apart. We've moved from that house and no longer have ADT available here in our second home in Canada, because we don't have phone lines. Back then, we have cameras and a light that we can turn on and off from ADT. Their service has been fine and we'd recommend it.

ADT is quick to respond to a compromised event in my home. On numerous occasions they have alerted me and/or a qualified friend that we have not responded to turning off the active button when entering my home. ADT asked the proper questions to secure the home. I am very pleased with their service.

The monthly price goes up too much every year. I understand it will go up somewhat due to inflation, cost of living adjustments, etc., but the increase is disproportionate. We started at about $30 a month. Now it's almost double after about 6 years.

When my husband and I built our new home in 2000 I was only one of two on our block. I felt that with my husband in a nursing home that I needed an alarm system to have protection. I have continued to carry ADT since that time and I am so grateful that service is available.

I had a smoke detector cause a fire alarm in my home. Since it was monitored by ADT and the alarm was loud enough to mask the phone call from ADT, they called the fire department who arrived within minutes. The alarm was false; caused by a defective detector. I called ADT, told them a detector was bad and that I had disconnected the detector. They dispatched a technician within two days who came out, replaced two detectors and also took the time to replace batteries in several motion and glass-break detectors. All this for $25! Great job!

ADT is EXCELLENT. Extremely fast responses. Very courteous and knowledgeable representatives. Very dependable. I highly recommend ADT to family and friends. I have used ADT for years and have been very satisfied. They always go above and beyond to make sure their customers get the best of service.

I am very pleased with my experience. I am much more comfortable at night with my security system on. My children also feel more comfortable with my having the system. My house is a one family residence. My system shows any entrance to my home. I know if anyone enters my home without my being aware they are there.

I have been pleased with my ADT products and service since I had my unit installed a few years ago and plan to continue to use ADT as long as I continue to be pleased. I would also recommend ADT to friends and family.

We were pleased with the service technicians Estefano and Glen performed when updating our ADT alarm system. They were very thorough, courteous and explained all the features on our phones and made sure we understood how to use the new system. Very pleased with ADT and have been a customer for many - many years. I would highly recommend ADT to my friends.

My family has been with ADT a long time, before that with Broadview which they bought out. We've had a lot of errors with the signal, spent money and time for these system errors with no real long-term solutions. Customer service representatives are friendly but when I expressed my concerns they just use empathetic expressions of understanding and offer no real solutions (except to send someone out who I have to pay again for the same problem that I've paid for before... multiple times).

I was wearing the Medical Alarm Wristband while moving items to our camper for the Hurricane Irma evacuation. Apparently I bumped the alarm. The response was quick, as usual for any alarm. I was not aware that I had triggered the alarm until my cellphone rang. The contact person cleared the alarm and we were back to normal. Thank you ADT. I had never used the Medical Alarm except for one testing session I called for. It was reassuring to know it really worked.

ADT called that my alarm sounded. First time since the system was installed over 2 years ago. Fortunately it was only a sensor that had to be reset. The technician at ADT stayed on the phone until I reset the sensor and one other and checked that the system was working properly.

I love my ADT system. My wife is housebound disabled. If I need to go out, I feel secure when setting the alarm. I also like the fact I can work the alarm through my iPhone, except I do at times have issues with the connection. I also like that I can work the alarm through my Amazon Alexa.

I like the stand alone system that doesn't need a phone line. I original Brinks which changed to Broadview which changed to ADT. GREAT COMPANY. I like the many options they give you and the prompt response to the alarm when it goes off. I recommend the Taylor's.

I am a very satisfied customer. So far so good! I do like the app feature on my phone to monitor the activity while I'm away from my home. That's definitely a plus plus! I will recommend this service to a family member or friend... Thanks ADT!!!

With this system I feel secure. This was installed when my house was built 17 years ago. My neighbors' homes have been broken into and our home has not, probably due to the security system. Our vehicle outside has been broken into, but again not our home. Thank you for your service. My mom also has this system to protect her as well so we do recommend this service to others.

ADT has consistently responded quickly when the alarm has activated. We have not had any instances where the alarm did not activate. ADT staff are always very courteous and professional. The staff was very helpful in assisting me with updating my information.

Have had numerous problems with my alarm system over the past several weeks. Took two weeks to get an appointment and after waiting all afternoon the technician did not show. Had to wait another week for another appointment. Have been with ADT since 2010. Very unhappy.

I will admit to not using the system that much. I've got 3 pitbulls living in my house. That being said, the ADT system is still always on. The smoke detector is, if anything, too sensitive. But I wouldn't have it any other way. I feel very safe, and it helps protect my pets when I'm not around.

My installer was super! Got right down to business but had time to answer any questions I had. Very professional & I would recommend him & ADT to family & friends! Explained equipment & how to use it. I've been with ADT for about 12+ years so have recommended this company to many!

The sales rep explained what would be the best system for us, and did not try to have us purchase items that we didn't need. The installation rep was very knowledgeable and completed the job ahead of schedule. Definitely would recommend this company.

I sometimes forget I set my alarm and then open the door, causing it to go off. ADT has always called immediately to check if there's a problem. This makes me feel secure and protected. I am glad I have ADT! THANK YOU!

Everyone I have spoken to are all very helpful with my equipment and its features. Each time have a problem I always get it resolved. The most convenient for me is the fact that I can set alarm on and off wherever I am from ADT app.

I found the app (ADT Pulse) very convenient to use and very helpful for a quick check on the house. The idea to log the "activity" is very useful. The use of the camera is also very nice. Finally, the ability arm/disarm is very helpful when I am on the go. All in all, very good product and service.

There has never been a "crisis" situation, thank goodness, but when there has been an accidental alarm ADT is right there checking to make sure we are OK. They are always very polite too! When we are away from home or out of town it is nice to know that someone is watching the house. We also have the medical part on our fob so that if we fall in or around the house we can get help. That's a comfort for old folks.

I’ve been an ADT customer for a bit over a year now. I’ve used a few other alarm companies in the past. But none have compared to ADT. I am a 100% satisfied customer. From install to daily use it’s all been great. The mobile app is awesome. I can monitor every door, window and motion with ease. Thanks.

I called customer service as my Pulse gave me a message I had to upgrade. Install new app was response. She was VERY nice and tried to help me though she wasn't familiar with my brand. I have NO clue how to delete or upload apps! I have to call someone else.

You all are a great company to work with due to your prices on certain items and parts of the alarm system, and you all be helping me by finding me a cheaper price range on my cameras and alarm system that me and my husband could afford to pay each month, and we love you all company. We are not even thinking about leaving you all company.

Great service!! The system is user friendly and easy to set automations and schedules. I recommended the system to friends and family and coworkers. The system monitoring fee is inexpensive and worth every penny. I truly like the indoor camera. I use it daily when I'm away from home!

The service is good. When I have called, I have received timely help. The system is reliable and easy to use. When I come home the system is on and it makes me feel safer. I was directed to ADT through my insurance company.

ADT has provided our security service for more than 14 years and our experience with them has been extremely positive. The equipment provided works well, alarms are given prompt attention and customer service is great to work with. We would highly recommend ADT to prospective customers.

Before we moved into our house, it already had the Brinks system installed. Then, ADT absorbed Brinks’ alarm business so they replaced the original system that I had and added some additional sensors. What we have now is a standard alarm system with the keypad, motion detectors, and smoke detectors. It's been a service that works and has been good so far except for the problem that we had with their local contact through the cell phone system. They're using AT&T who has lousy service in this area and they won't switch to Verizon which is good service. So sometimes if the contact drops off, it wakes me up in the middle of night beeping that it's lost contact. There's nothing that they will or can do about it. It happens once or every couple of years so I wish they would get rid of AT&T, and everything would be great.

My son has used ADT for years in different places and one of my neighbors recommended them to me too. I live by myself so I’ve been considering some kind of an alarm system in case I fall. I also got the watch that I can wear. The sales representative was a nice gentleman and I enjoyed dealing with him. The technician was very professional and fast too. He explained the system to me and helped me set up my iPhone. I have the fire, the medical alert and the entrance system which I’m pleased with. I went out of town after I got the system and I got an alarm around midnight, although I didn't know what set it off. But there was nothing looted in the house and I was able to use my phone to reset the alarm. The service has been great and the price is right too. I’m very satisfied with ADT.

My neighbors, Mau from next door, and Daniel across the street, have ADT. My house was robbed about eight years ago and Daniel was nice enough to give me stickers even though I didn’t have an alarm system. Andrew sold me the system and he was great in sales, while Jesse was great in service and did everything, including installing the smoke alarm. I went a little crazy and got too many features, but I went back to ADT's basic offer and got what was recommended. I have a system in my master bedroom, one in the living room and one in my office. I got the initial $100 gift card for buying the system and when I called back to readjust it because I had too many systems done, the customer service rep gave me another $100 gift card because she couldn’t reduce the price. I’ve already received a gift card and the other one is in the mail.

Johnny our representative stopped by. He was very friendly and professional. We were offered a great price for the amount of equipment provided. Installation was super quick. The representative thoroughly explained the system. So far our ADT system has not had any problems in the last two months and is very easy to operate. There is no price you can put on keeping your family safe.

We've had ADT for quite a while and I like them. We have the regular little pad where we set our alarm, and the installers were very good, all the way around. So far, everything that I've had has been good and I'm perfectly satisfied with my experience with ADT.

ADT wants a 78-year-old woman to climb a ladder to change a battery or pay ADT $30.00 to change it for me after I purchase the battery. I pay them over $50.00 a month and they cant even change a battery for me. Time to find a company that provides better service to senior citizens.

I am pleased with my ADT service and have been for the past 20 years. What impresses me the most is the speed at which service calls are handled and the professionalism of the representative I have had contact with both on the phone and in person.

NO INTERNET - I called the 800 # eight times and no matter what I stated was wrong I got the same recording. I then went to chat on my cell phone and was able to get through. Service was scheduled for the next AM. Technican was super and found and fixed the outside line in about 30 minutes. The 800# was a joke but my repair was completed and I am a happy customer.

Overall we've had a good experience. However, when our doorbell camera was installed, no one ever told us that there would be a monthly charge of three dollars per month to review recorded video. A bit deceiving to say the least.

The three years we have had ADT not once was there any type of problems. No one little issue. Very happy with ADT and would recommend them to everyone. Also, their prices were very reasonable... ADT installer was very thorough and I believe everyone should use ADT for security.

Alert detector has gone bad - This is my second problem with the same ADT Technician. He is quick with his diagnosis of the problem and is also quick with the repair. He also was knowledgeable about my system and answered several questions I had. Fast, courteous, and represents ADT very well.

I like ADT. When I set the alarm off inadvertently I get a call and everything is OK. I trust the alarm. But, my alarm system doesn't connect to my IOT gadgets. I have Amazon Echo in my home but I can't control my ADT system from them. I have HomeLink wireless control rearview mirror in my car but I can't activate or deactivate my ADT from my car because HomeLink doesn't connect with ADT. ADT needs to upgrade the system to work in the IOT world.

We are very happy with the ADT system and the customer service. They have installed the system as we preferred, and it has been working well. Their customer service has been very prompt and helpful. We would recommend this excellent company.

Overall, ADT has been there for me when needed. Although, there have been some minor issues with the ADT Pulse app connecting with my security system, the customer service team has always gone above and beyond to assist whenever I run into an issue. Any issues I have ever had were very minor and easily and quickly corrected. From the initial installation to normal daily operation of the security system, I am thoroughly impressed with ADT. It is wonderful to know that the amazing team at ADT along with my security system installed is there for my family when I cannot be. Thank you!

I have been AFTER FOR A NUMBER OF YEARS I HAVE NO COMPLAINTS. IN MY experience and opinion this is one of the great companies to have monitoring your home. I feel very safe in my home. I rely on my alarm system to work while I'm gone away from the home and when I'm in the home. ADT is a great alarm company. I have tried some of the other things that they offer and it was great also. So yes I would highly recommend ADT.

ADT's field representative was a pleasure to work with; explained everything, never mislead us as to what we were getting on product or pricing. The installer was very professional and the office staff I talked to was also a pleasure to deal with (I didn't have any issue, just had a couple of questions regarding police permit, etc.). I would recommend them to anyone interested in home security.

Good overall service. I especially like the prompt phone call following an alarm as well as the emails that are immediately sent when an alarm occurs. I have been an ADT customer for over ten years and have been pleased with the quality of your service representatives.

The service is so dependable and easy to use I rarely think about it. I know that ADT is always on the job. When AT&T did some wiring changes due to the switch to U-verse my ADT temporarily stopped working. ADT service personnel responded quickly to fix the problem.

We have not had any problems with the system. It has worked very well. We would recommend to a family member or friend. The system makes us feel safe when we are at home or away. We use the ADT app on our phones which is great! It is very easy to use, being we are not so techno savvy.

I have been a customer of ADT for approx. 3 years. I recently moved and was told that I would have to have a new account and with the new account, I have less coverage. Very misleading. I would have liked to have some of my windows covered.

We have ADT since they purchased Brinks. What comes the two combined to more than twenty years. They always provided us with an outstanding customer service and technical support anytime it was needed. We have strongly recommended to our friends that like us, have never been disappointed.

Encountered technical issues with the alarm, but was able to resolve those fairly easily. Cancelling services not as great an experience - had to call a few times and one representative stated I would not be billed the following month and then I was billed and had to call and deal with that and getting the charge refunded.

We had a problem with one sensor. It would keep beeping and even though we tried to reset it, it kept on beeping. Then we couldn't even set the away on the system. We called to get help and initially they sent batteries out to us. Subsequently when the replacement of a battery didn't solve the problem, a technician was sent out. Right away he saw that we had placed the new battery without taking the clear coating off. (He said even techs had done this). Anyway after he left, most of the other sensors became coming up as errors. We called the tech back and he said to replace batteries, which we did except for a motion detector, which we couldn't figure out how to open. He patiently worked with us through several phone calls and a picture sent by phone so he could determine what kind we had. He then told us how to open it and we were able to enable all our sensors. Since then our system has been working fine.

The ease of calling and talking to a technician about the problem that you are having. They are very knowledgeable and are always willing to help. They are very quick with answers to the problems that you have described to them and while you are checking on the problem they will stay on the phone with you.

ADT's program is peace of mind. You can speak to a person or use their very helpful website for any questions. Additional signs & stickers are provided if necessary. I feel safe in my home and I received a cost break with my home insurance.

I accidentally push my fire alarm button while trying to change the batteries and received a call from ADT. The customer service representative answered all my questions and addressed all my concerns both with patience and professionalism, thanks (ADT) security service.

I have only good things to report on this company. They check up regularly to make sure I am testing my system. They are available to answer any questions or when I mistakenly set off my system. I have peace of mind when at work or away. Keep up the good work.

You guys do a good job at monitoring my house security. You answer promptly when there is an issue. I will recommend ADT to friends if there is a need. At the least suspicion/alert you guys would just call to find out what's happening. Even when the battery malfunctions, you guys notice and call. Keep the good job going.

I have had ADT since I moved into my home. When the equipment started getting older they came out and redid everything free of charge. Each time an alarm has sounded I am promptly notified and since I have cats that could have caused the alarm they do not immediately call for a police visit but ask me specifically which I am sure has saved me money since I am allowed only three "freebies". Very happy with ADT.

When we moved to a new home, they were able to accommodate the existing system from another company without having to replace everything. They are always sensitive to the cost of replacement or repairs. We have used them for many years without any issues and find them very responsive.

ADT has been monitoring my home for 12 years. After a lightning strike fried my Alarm's board, the technician came out and resolved the issue. Always available via phone and the website allows changes that do not require a human contact.

We have had an excellent experience with ADT and their quality of service has been wonderful, I say this because we have had other services and none have compared to ADT's. Thanks again for providing us the assurance and peace of mind that we can feel safe because of your company.

I do not have any complaints for this company. When the alarm goes off, they call me almost immediately. I called them two weeks ago to let them know that I would be away till the 25th of this month. They were very helpful and took care of everything.