ADT vs. Xfinity

What is the difference between ADT and Xfinity?

ADT and Xfinity offer smart-home security solutions across the nation. ADT has more than 145 years of experience in the security industry, making them a well-known name to most people looking for security solutions. Xfinity started as an internet and TV company and is just getting into this side of the industry, so its services are relatively new but more affordable. This guide outlines the details of each company and their services to help you make an educated purchasing decision.

Installation and cost

Installation type	Professional or DIY	Professional
Installation fee	Included in package price	$100
Upfront cost	$404.00 to $1,593.95	Equipment cost of $360 to $600+; financing available
Trial period	None	Not stated
Contract terms	One month for DIY; 36 months for professional	24 months

	Professional or DIY	Included in package price	$404.00 to $1,593.95	None	One month for DIY; 36 months for professional
	Professional	$100	Equipment cost of $360 to $600+; financing available	Not stated	24 months

Monitoring plans and pricing

Monitoring price range	$24.99 to $39.99 per month	$30 to $50/month
Monitoring options	Professional	Professional
Self-monitoring	—	Self protection feature available (live recorded video) for $10/month
Upgraded self-monitoring	Not offered	Not offered
24/7 professional monitoring	$24.99/month	$30/month
Upgraded professional monitoring	$39.99/month	$50/month

	$24.99 to $39.99 per month	Professional	—	Not offered	$24.99/month	$39.99/month
	$30 to $50/month	Professional	Self protection feature available (live recorded video) for $10/month	Not offered	$30/month	$50/month

Security equipment

Wired or wireless?	Wireless	Wireless
Camera options	Indoor and outdoor	Indoor, outdoor and doorbell
Video doorbell		True
Control panel
Motion sensor
Entry sensor
Glass break sensor
Keychain remote		True
Siren	True	True
Panic button	True	True
Yard sign

	Wireless	Indoor and outdoor							True	True
	Wireless	Indoor, outdoor and doorbell	True					True	True	True

Smart-home features

Smart locks		True
Smart lights		True
Smart thermostat		True
Garage door control		True
Temperature sensor		True
Water sensor		True
Smoke detector
CO detector		True

	True	True	True	True	True	True		True

Technology

Mobile app	True
Mobile app monitoring	True
iOS rating	4.8	4.3
Android rating	4.6	4
Notification/alert options	Email, text and push	Email, text and push
Home automation capabilities
Voice integration
Amazon Alexa
Google Home		True
Other integrations	Alexa, Google Home and Samsung devices	xFi Gateway, Xfinity camera devices

	True	True	4.8	4.6	Email, text and push					Alexa, Google Home and Samsung devices
			4.3	4	Email, text and push				True	xFi Gateway, Xfinity camera devices

Reputation on ConsumerAffairs

Overall star rating	4.2	1.2
Verified customer reviews	ADT reviews	Xfinity Home reviews

	4.2	ADT reviews
	1.2	Xfinity Home reviews

All information accurate as of publishing date.

ADT

ADT is a nationwide security company that specializes in smart-home security. ADT sells security packages at three different price ranges to give customers more flexibility with their options. When customers buy a package, the installation is included in the price. Other benefits include a 30-day trial and a six-month product guarantee. While ADT can be expensive, the benefits outweigh the overall cost for some customers.

ADT packages

• Secure Package: The Secure Package starts at $599 and includes a control panel, a motion detector and three door/window alarms. Customers can add additional equipment for an affordable price. Monthly financing is also available and starts at $9.98 per month for 60 months.
• Smart Package: The Smart Package starts at $919. This package comes with the equipment from the Secure Package and a smart door lock and a smart plug. For financing, customers can pay $15.32 per month for 60 months.
• Complete Package: The Complete Package starts at $1,049. This package comes with the entire line of equipment from the Secure and Smart Packages and adds an indoor camera and a Google Nest Doorbell. The company offers 60-month financing starting at  $17.48 per month.

What ADT customers say

ADT has an overall positive rating on ConsumerAffairs. Many happy customers cite a positive installation experience with technicians that clearly explain the ins and outs of the system. Some customer reviews do note issues with false alarms and difficulty canceling the service. Customer service reports were mixed, but many customers commented on polite, respectful interactions and fast service.

Xfinity

Xfinity is known for its wireless solutions, but the company has recently emerged in the security space with smart-home security systems. It has a fairly wide product range, but there are a few significant gaps — the company does not currently offer a video doorbell, for instance. The company is still a good option for many people because there’s no upfront cost and the company has relatively affordable monthly fees. Many of the purchases include additional features like internet and TV access, which can help customers streamline everything wireless in one place. All purchases include a 30-day guarantee.

Xfinity packages

• Base Home System: The Base Home System is $15 a month for 24 months or a one-time payment of $360. This is considered to be a good choice for homes with one or two entrances. This package includes a touch-screen controller, three door/window sensors, a pet-friendly motion sensor and a yard sign.
• Complete Home System: For $20 a month for 24 months or a one-time payment of $480, customers can get the Complete Home System. This package includes a touch-screen controller, five door/window sensors, a pet-friendly motion sensor, a wireless keypad, an indoor/outdoor camera and a yard sign.
• Ultimate Home System: The Ultimate Home System costs $25 a month for 24 months or requires a one-time payment of $600. This package is Xfinity’s most robust and comes with a touch-screen controller, 10 door/window sensors, a pet-friendly motion sensor, a wireless keypad, two indoor/outdoor cameras and a yard sign.

What Xfinity customers say

Xfinity has mixed reviews on ConsumerAffairs. Customers who enjoy the service frequently comment on the HD cameras, mobile app control and competitive pricing, calling the equipment and service a good value. Other customers express frustration with customer service-related issues, including being passed from rep to rep to get their issues resolved.

Bottom line: ADT or Xfinity?

Where ADT and Xfinity really differ is in the product selection and price point. Xfinity does offer a DIY monitoring option for $10 a month, so that can be a good selling point for some customers. ADT video doorbells, which are a common security solution. Comparing the two is difficult, but weighing your needs and your budget is the best way to find the right solution for you when choosing between ADT and Xfinity.

• ADT is best for someone who wants a well-rounded security solution (and can afford it).
• Xfinity is best for someone who wants to streamline all of their wireless solutions in one easy place.