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3 Day Blinds Reviews

4.5
3,112 reviewsRating Calculation
A company’s ratings are a time-based and verification-based weighted average numerical calculation of the ratings submitted by consumers in the most recent 24-month period.

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About 3 Day Blinds

3 Day Blinds is a custom window treatment manufacturer, designer and installer. The company can custom-create blinds, shades, shutters and drapes to provide you with the window coverings for your style and light preferences. Its products are available in most of the United States, and the company has professional measuring and installation services in most areas. It offers free consultations to learn more about styles, pricing and custom options.

Visit www.3dayblinds.com
Pros
  • Fast custom fabrication
  • Variety of options
  • Full-service window treatments
Cons
  • Nontransferable warranty
  • Consultation required for pricing

3 Day Blinds Reviews

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    Page 22 Reviews 2925 - 3075
    Customer Service

    Reviewed Aug. 12, 2019

    I am so very sorry I went with 3 Day Blinds. I used them years back at a previous home and they did a good job on all new wood blinds throughout my house. I also note, this was back when you went into the store to order. On May 13, 2019 a designer came to my home and she measured the windows that I wanted to be complete. I decided on wooden, white, wide blinds for the dining room and custom made, drapery panels, ring loops and a new black rod for my large, sliding door in my living room. I was excited!

    However, my fabric was back ordered, so I had to wait past the end of June I was told. After many, many phone calls, I finally learned that my order would be completed mid July. Previous to this, I did learn that my wooden dining room blinds was received by their installer, R&R Installations in Sacramento. I know they didn't want to make a partial trip to Concord to install, but I was eager to have at least a part or my order installed, as I have paid in full! The wooden blind was installed on May 25th. The installer who came for the blind was very nice, however the valance over the blind was damaged and he said he would have to order a new one. I am still waiting for that to be resolved.

    In July I received a call from received a call from a Venitza **, saying that they did finally get the back ordered fabric, but unfortunately it was flawed so they could not have the panels made. I couldn't believe it! Finally on August 1st a package (I guess it was the panels) was shipped up to R&R Installations in Sacramento. I know this because, I was able to get some info from OnTrac, their overnight service. It is now August 12th, and I still have no drapery in my living room and I still have a broken valance over my blinds in my dining room. I ordered all of these products and paid in full with the designer in my home on May 13th. This is inexcusable how 3-Day Blinds treats their customers. I would never recommend them to anyone. They have the worst customer service I have ever experienced as a homeowner. Sincerely, Anne

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    3 Day Blinds
    Response from 3 Day Blinds
    Hello Anne,

    Thank you for your taking my call and for sharing your experience. We apologize again for the delays, and appreciate you for being patient.

    Verified purchase
    Installation & Setup

    Reviewed Aug. 12, 2019

    Great service, product, except for the open and close lines. Get easily tangled and one slat is ALWAYS cockeyed. Installer came back to swap out damaged-in-delivery slats, and adjusted the cockeyed one, but, it's back. Great overall product.

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    3 Day Blinds
    Response from 3 Day Blinds
    Hello Lucy,

    At 3 Day Blinds we have a dedicated Customer Care team to answer questions and address any concerns with your order. Also, all of our blinds are covered under warranty. We have ordered replacement carrier clips and shipped them to your local installer. We also set up a work order so that an installer can come out and address that for your. You should be receiving a scheduling call once the parts have been delivered in 5-7 business day. In the future, please give us a call or email us and we will be more than happy to assist.

    Verified purchase
    Sales & MarketingPriceStaff

    Reviewed Aug. 12, 2019

    Order shutters for my 3 bedrooms and family room. The sales rep was very good with showing us all the options. Price was within our budget. Clearly stated the lead-time which was very accurate. The installers were professional and efficient. Will be happy to recommend 3 Day Blinds to my friends and if the opportunity arises will definitely order from them again.

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    3 Day Blinds
    Response from 3 Day Blinds

    Thank you for your feedback and support Paul! It means the world to us to hear that you love the treatment. Thank you for sharing your experience!

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Aug. 12, 2019

    My experience with 3 Day Blinds was excellent! The representative arrived on time and was very professional and knowledgeable. I will definitely order any future window coverings from 3 Day Blinds. Thank you.

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    3 Day Blinds
    Response from 3 Day Blinds

    Thank you for sharing your feedback Ana! We aim to offer the very best customer service possible, and we are glad to hear that we are on the right track.

    Verified purchase
    Staff

    Reviewed Aug. 12, 2019

    I have used 3Day Blinds for 24 years. Most of my house is 3Day Blind products. I appreciate all the Reps that have come to my home. They have been professional and knowledgeable. I love the products. BUT in this last order, I chose a blackout blind for my guest bedroom. It has a huge halo around the perimeter and does not darken the room. I'm disappointed and would not have changed what was there (a 3Day Blind) had I known. This picture was taken without the other window blackout drape. It's more obvious when that is up too.

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    3 Day Blinds
    Response from 3 Day Blinds

    Thank you for your feedback and continued support Laurel! It means the world to us to hear that you love the treatment. At 3 Day Blinds we have a dedicated Customer Care team to answer questions and address any concerns with your order. Please give us a call at (800)800-3329 or email us at PostInstallSupport@3day.com, and we will be more than happy to assist.

    Verified purchase
    Customer ServiceInstallation & SetupCoverageStaff

    Reviewed Aug. 12, 2019

    I bought blinds, roller shades, valances, to the tune of over $12,000. Jackie was our designer and she was great. The installation guy did everything he was supposed to do. He kept everything neat and cleaned it up. We looked at them and pointed out something wrong, and he told us we were right. They didn’t cover up the window completely. So, I contacted Jackie, and then somebody contacted me. 3 Day Blinds sent Eric back out here and he remeasured it. They are redoing every valance. But the installation process met my expectations. Eric was really good.

    When Eric left, I thought they were gonna be okay and the fabric was gonna be relaxed. But when I looked at them, they were not. So I called Jackie, and she came back out here. She remeasured, and said the fabric won’t relax. Two of them didn’t even come close to fitting the window. And the ones in the living room and the kitchen are not even close.

    I absolutely love the quality of the items that I got from 3 Day Blinds. And I’ll be really happy with the valances once they get them in, which will not be till the middle of next month, and I’m not happy about. My biggest pet peeve right now is they have every dime of that $12,600 and I’m looking at valances that they’ve left hanging up here that do not cover my windows. I paid so much money for beautiful valances that I ordered, but they were too narrow. I sent an email and told them about it but I haven’t heard a word back. I’m not happy about that either.

    When Chris called me after they got my money, I would’ve waited for five weeks by the time they’re supposed to be here. I sent an email to Chris asking for updates on my valances because it was over 10 days already. He sent an email back saying that my valances have been ordered and to expect them between September 10th and the 17th. When I saw that, I was not happy because I knew they had been paid in full. I should’ve never allowed that second payment to go through. I’m having a party over here for my birthday on the 11th of September, but what can I do? I have to just sit here and look at them. Overall, 3 Day Blinds has a good product, and I would recommend them. In fact, I already have. There’s a lady I know who bought a brand new house in Tamron and she asked me who did the valances. She said the fabric and the blinds are great. And I told her it was 3 Day Blinds and gave her the number.

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    3 Day Blinds
    Response from 3 Day Blinds

    Thank you Thelma! We always strive to deliver a great experience, and appreciate all the feedback we can get!

    Verified purchase
    Staff

    Reviewed Aug. 11, 2019

    My original order was placed on May 15th and I am still trying to get my order properly filled. I ordered longer wands on July 10 after my first install and will finally get them on Aug 14. This will be the 3rd visit from the install team. The installers and scheduler have been very professional and courteous, but the company just can't seem to get it together. Hopefully all will work out on August 14th.

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    3 Day Blinds
    Response from 3 Day Blinds
    Hello Paisly,

    We are sorry to hear that your most recent experience with 3 Day Blinds was not excellent. We strive to offer the very best customer service, and we apologize for falling short of our goal. We are glad that in the end, we were able to resolve the issues with your order, but it should not have taken as long as it did. Your feedback is greatly appreciated, and will help us to service our customers better in the future. Thank you for shopping with 3 Day Blinds.

    Verified purchase
    Customer ServiceInstallation & SetupPunctuality & SpeedStaff

    Reviewed Aug. 11, 2019

    We got three different things from 3 Day Blinds. We’ve only received one of them, and I’m still waiting for the rest of our order. But I knew it was gonna be this long. They gave me the estimates of how long it would take. There were two things that were gonna be longer, one was a shutter coming from a different vendor, and one was a vertical blind. My shutters are coming at the end of September. The vertical blinds is supposed to come between 8/15 and 8/22, which is the one for our bedrooms. It’s very bright in there so I’d be happy to have them.

    The designer was phenomenal. She was very thoughtful, and had a lot of great suggestions. The installation team was very nice, and very professional. We had somebody scheduled for later in the day, and they called me that morning so they could come earlier. So they came earlier and did it very quickly. The quality is great.

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    3 Day Blinds
    Response from 3 Day Blinds
    Hello Stacy,

    Your patience means the world to us! Thank you for trusting 3 Day Blinds with such a large project for your home. We know you are going to LOVE the treatment!

    Verified purchase
    Installation & SetupStaff

    Reviewed Aug. 11, 2019

    I added 4 more windows and a slider blind from 3 Day Blinds as I loved my blinds that I’d purchased a few years earlier for my living room. I do love the slider blind. The window blinds are good but they don’t seem as sturdy as my previous blinds so I’m not as ecstatic. The service was excellent by all of the team from the salesperson to the appointment scheduler to the installers.

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    3 Day Blinds
    Response from 3 Day Blinds

    Thank you for sharing your feedback Catherine! We aim to offer the very best customer service possible, and we are glad to hear that we are on the right track.

    Verified purchase
    Customer ServiceInstallation & SetupStaff

    Reviewed Aug. 11, 2019

    I have used 3 Day Blinds several times, and never had this problem. Our sales rep was good, and we like the blinds and shades we chose. The installer forgot to put brackets on the bottom of the shade on a door. One of the blinds broke the day after we got it (a string broke). The installer would not come back to put the brackets on until the broken blind was resolved. Finally another installer came a month later, put the brackets on, and took the broken blinds to be fixed. That was 2 1/2 weeks ago, and we have not heard from the installer. When I call R&R installation, they haven't located our blind yet in the warehouse. Our sales rep has made some calls, and no one has called us back to resolve this. In addition, we paid half when we ordered the blinds, and the other half was charged to our account (June 21) before the blinds were installed. (June 25). This has been a terrible experience.

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    3 Day Blinds
    Response from 3 Day Blinds
    Hello Chris,

    We are sorry to hear that your most recent experience with 3 Day Blinds was not as excellent as the first. We strive to offer the very best customer service, and we apologize for falling short of our goal. We are glad that in the end, we were able to resolve the issues with your order, but it should not have taken as long as it did. Your feedback is greatly appreciated, and will help us to service our customers better in the future. Thank you for shopping with 3 Day Blinds.

    Verified purchase
    Installation & SetupStaff

    Reviewed Aug. 11, 2019

    Thank you for the excellent service! The material is beautiful and the installation was impeccable. Even though, there were a couple of blemishes on some slats in the shipment box, those were replaced in a timely manner!

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    Verified purchase
    Installation & Setup

    Reviewed Aug. 11, 2019

    The service from 3 Day Blinds was absolutely fantastic from the lady who came out to measure to the installer. The installer saw a glitch in the first set of blinds and without me asking said he would have them remade and he would return to install them at no extra charge. I could not have been more satisfied.

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    3 Day Blinds
    Response from 3 Day Blinds

    Hello Alice,

    Thank you for sharing your experience! It means the world to us to hear that you love the treatment. Thank you for choosing 3 Day Blinds!

    Verified purchase
    Installation & SetupStaff

    Reviewed Aug. 11, 2019

    I really didn't know what to expect from 3 Day Blinds. In the end they were great. From the initial visit to the installation they were fantastic. I have received a lot of compliments on the shades I ordered. Will reach out to them again if I need my other blinds replaced.

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    3 Day Blinds
    Response from 3 Day Blinds

    Hello Pete,

    Thank you for sharing your feedback! We aim to offer the very best customer service possible, and we are glad to hear that we are on the right track. Thank you for choosing 3 Day Blinds!

    Verified purchase
    Staff

    Reviewed Aug. 11, 2019

    This is the second time I had 3 Day Blinds out to install window treatments. I requested the same design consultant and she helped me find the perfect window treatment both times. The installers are top notch and their goal is customer satisfaction. Definitely recommend. They bring the showroom to you!

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    3 Day Blinds
    Response from 3 Day Blinds

    Hello Terri,

    Thank you for sharing your experience! We aim to offer the very best customer service possible, and we are glad to hear that you love the treatment. Thank you for your continued support!

    Verified purchase
    Installation & SetupStaff

    Reviewed Aug. 11, 2019

    My entire experience with 3 Day Blinds was amazing! The consultant was very knowledgeable about the product which made my choices simple. The blinds were delivered and installed within 10 days. I didn’t need to measure or install anything plus they hauled away the old window treatments! I would highly recommend 3 Day Blinds to anyone looking for a new look for your home!???

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    3 Day Blinds
    Response from 3 Day Blinds
    Hello Julie,

    Thank you for sharing your feedback! We are happy that 3 Day Blinds was able to make your experience so effortless.

    Verified purchase
    Installation & SetupStaff

    Reviewed Aug. 10, 2019

    I found the salesperson very helpful in choosing the right blinds for my situations. The installer was also very skillful and did a quick job of installing the two blinds I purchased. I really love my choices and would use their services again.

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    3 Day Blinds
    Response from 3 Day Blinds

    Thank you for sharing your feedback Judith! We aim to offer the very best customer service possible, and we are glad to hear that we are on the right track.

    Verified purchase
    Staff

    Reviewed Aug. 10, 2019

    I ordered two new mini blinds and put in a repair order to restring two honeycomb blinds on 7/15/19. The new mini blinds came. One was installed; the other one was built incorrectly - 6 inches too short - and a replacement was ordered many weeks ago but has not yet been delivered. The delivery person took the honeycomb blinds in for repair at that time - weeks ago - and I still do not have them back. I am extremely disappointed with this poor performance by 3-Day blinds. It has been almost a month since I started this and my house is still missing the mini blinds for one window and the honeycomb blinds. These are things I paid for weeks ago and there is no expected delivery date. I would give them ZERO stars for this if it was possible. 3-day blinds does not seem to care about this customer.

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    3 Day Blinds
    Response from 3 Day Blinds

    Hi Joanne, Thank you for taking out call to provide additional details regarding your order. The information you provided will help us to service our customers better in the future, and we apologize for the lackluster experience with 3 Day Blinds with your most recent interaction. As discussed, we are willing to go above and beyond to make sure you know that we are sorry, and that we value you as a customer and appreciate your continued support. Thank you for bringing your case to our attention, and for allowing 3 Day Blinds the opportunity to make things right.

    Verified purchase
    Installation & SetupStaff

    Reviewed Aug. 10, 2019

    Salesperson was knowledgeable and took time to make sure We got the blinds we wanted. Installer was prompt, and explained installation as he was installing the blinds. Would definitely recommend 3 Day Blinds to friends.

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    3 Day Blinds
    Response from 3 Day Blinds

    Thank you for your feedback and support Caroline! It means the world to us to hear that you love the treatment.

    Verified purchase
    Installation & SetupStaff

    Reviewed Aug. 10, 2019

    I worked with Tony in Tampa for my daughter Emily **. He made it very easy to pick the perfect products and set up a quick install. He was a professional, very nice person and so very helpful. Emily loves her blinds.

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    3 Day Blinds
    Response from 3 Day Blinds

    Thank you for sharing your experience Susan!

    Verified purchase

    Reviewed Aug. 10, 2019

    3 Day Blinds here in the Palm Springs, California area did an amazing job of helping me fix my window today Robles. From the first guy who showed up and made recommendations to the installer, the service was second-to-none. I am very happy about how hassle-free the experience was. Thank you!

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    3 Day Blinds
    Response from 3 Day Blinds

    Thank you for sharing your feedback Toni! We aim to offer a superior customer service experience, and we are glad to hear that we hit our mark. Thank you for shopping with 3 Day Blinds!

    Verified purchase
    Installation & SetupSales & MarketingStaff

    Reviewed Aug. 10, 2019

    The install went well. Installer was quick and helpful. Sales associate was not as helpful. I would have rather had blinds that block out light better in my bedroom. I am an Migraine sufferer and sometimes need a dark room.

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    3 Day Blinds
    Response from 3 Day Blinds
    Hello Patricia,

    At 3 Day Blinds we have a dedicated Customer Care team to answer questions and address any concerns with your order. Please give us a call or email us and we will be more than happy to discuss further.

    Verified purchase
    Installation & SetupStaff

    Reviewed Aug. 10, 2019

    My experience with 3 Day Blinds went fine. Renee was the designer who came out and I really liked her. She showed me all the shades and was really nice to work with. I purchased silhouettes and roller shades, and everything went fine during the installation.

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    3 Day Blinds
    Response from 3 Day Blinds

    Thank you for sharing your experience Carol!

    Verified purchase

    Reviewed Aug. 9, 2019

    Everything about giving the order and having a timely consultation went just right. The blinds that we picked out turned out better than expected. The dark blind was just what we wanted and colors matched our room. I would recommend your Services to anyone who asked.

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    3 Day Blinds
    Response from 3 Day Blinds

    Thank you for your feedback and continued support Richard! It means the world to us to hear that you love the treatment.

    Verified purchase
    Customer ServiceInstallation & SetupCoveragePunctuality & SpeedStaff

    Reviewed Aug. 9, 2019

    We wanted some type of window covering to be installed over a sliding glass door; the morning sun comes in and is hard on the eyes, during the winter months. My wife insisted that they would be as inconspicuous as possible; our design consultant made the perfect choice- pull-down accordion shades. They are perfect- we just was completing a full remodel of the downstairs and they blend perfectly with the new paint/color scheme. Plus, you can hardly see them, when they are "rolled-up"-everything my wife wanted. The installation tech took extra time to demonstrate how to care for/maintain the shades-excellent customer service.

    The sole glitch in the entire experience was: We made the original appointment for 3:00 P.M. At 12:30 P.M., as we sat down to enjoy lunch at a local restaurant, our design consultant called and wanted to meet immediately-almost 2.5 hrs early and we were not at home. We agreed to keep the original appointment time- the design consultant was 20 min. late, since they decided to do some shopping in the interim. That's the only downside to the entire experience: the design consultant seemed to value, her time more than ours-the customer. But, she did take all the time in the world to ensure we had what we wanted....

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    3 Day Blinds
    Response from 3 Day Blinds
    Hello James,

    Thank you for your feedback. We apologize for the scheduling issues experienced with your consultant. We are coaching our team members so that your experience is not repeated, and thank you for providing us with information that will help us to improve our services. Thank you for choosing 3 Day Blinds!

    Verified purchase
    Staff

    Reviewed Aug. 9, 2019

    I spoke with a 3 Day Blinds rep and he was excellent. We ended up buying the honeycomb blinds in regular shade and liked them. Since we wanted to order another one, I emailed rep Ashley but I never heard back from her. But I'll give her the benefit of the doubt and still tell my friends to order from 3 Day Blinds if they need blinds.

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    3 Day Blinds
    Response from 3 Day Blinds
    Hello Linda,

    Thank you for your feedback! We have contacted Ashley again on your behalf, and asked her to reach out to you. Thank you for choosing 3 Day Blinds and for sharing your experience with your friends and family!

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Aug. 8, 2019

    Mom had a coupon for 3 Day Blinds and we bought three Honeycomb cordless blinds and one up and down Roman shade from them. The design consultant who came out was knowledgeable and the installers arrived on time. They were really quick and our experience with them was great. They told us all about the blinds and asked if we had any questions. We’re also thrilled about the products we purchased. They’re absolutely perfect and they’re better than I would’ve picked for myself. I would recommend 3 Day Blinds and I even wrote to the designer the minute we got the shades saying how fantastic they were.

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    3 Day Blinds
    Response from 3 Day Blinds

    Thanks for sharing Barbs! We are happy to hear that you were impressed with our offerings and service!

    Verified purchase
    Installation & SetupStaff

    Reviewed Aug. 7, 2019

    I got mini blinds from 3 Day Blinds and purchasing them was a great experience. The rep was very professional, pleasant and she knew what she was doing. She knew all the options, and she didn’t try to push anything on us. She just listened to what we wanted and helped us go from there. The actual installation process went very smoothly and took a lot less time than we thought it was gonna take. I really like the blinds, though the only thing is, and this is our fault, they're mini blinds. I didn’t realize they were gonna be the kind where you pull the blind up rather than the kind that you can push up from the bottom and pull down without having the strings. I forgot about that and to even ask about that option. Other than that, we’re real happy with them.

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    3 Day Blinds
    Response from 3 Day Blinds
    Hello Deborah,

    Thank you for your feedback! We aim to offer the very best customer service possible, and we are glad to hear that we are on the right track. At 3 Day Blinds we have hundreds of style combinations, that are all excellent options. Thank you for choosing 3 Day Blinds!

    Customer ServiceInstallation & SetupStaffReliability

    Reviewed Aug. 6, 2019

    Updated on 08/09/2019: They finally came back to install the mess ups. Guess what? They messed it up again!!! Wohoooo! The blinds that were supposed to be corded came in the cordless version, so the installers had to take them back and I still don't all the blinds I paid for. Isn't that just awesome? If you're looking for the most incompetent group of people on this side of the hemisphere, look no further! With 3 Day Blinds, your blinds come with 3 months of misery, free of charge! Order now!

    Original review: If you're looking for a part-time job calling/emailing customer service, this is the place where you want to get your blinds from. They were quick to come over and take my money. Got 3 blinds. 2 came defective (1 wouldn't move at all), and 2 came in the wrong color. Total of 4 defects for 3 blinds. One of the defective ones they thought they could fix it, so they took it back. Re-scheduled an installation for 3-weeks later. Less than 48h before that called to say that they couldn't fix it and would have to make new ones. You had 3 weeks to figure that out, you morons! You're more likely to hear back sooner from the Pope via pigeon post than from the "case manager" that is supposed to help you. The level of incompetence is off the chaaaarts! $1500 for 3 blinds over a month ago and I still don't have 3 working blinds. If you love overpaying and don't value your time, 3 Day Blinds is just right for you!

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    3 Day Blinds
    Response from 3 Day Blinds
    Hello Henrique,

    We apologize for any delay in completing your project. We see that you were scheduled for installation yesterday, and your Case Manager will review all outstanding issues with your installer and reach out to you to discuss the next steps moving forward. We hope you know that 3 Day Blinds is dedicated to correcting the issues with your order to deliver products you can be proud of. We understand your frustration with the turnaround for the project being extended beyond what we had planned, and we are more than happy to discuss an outside the box resolution to make up for the delays even though we do not typically credit custom orders. Thank you again for your patience.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Aug. 6, 2019

    I saw an ad for 3 Day Blinds and I got a big roll up blind for my atrium door. Their rep who came out was very helpful and the installer showed up on time. He was very professional and he did a really good job. So far, my new window treatment keeps the sun out in the afternoon. I’d tell my friends that I was satisfied with my experience with 3 Day Blinds and I'd advise them that if they need the same product I have, I’d recommend it.

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    3 Day Blinds
    Response from 3 Day Blinds

    Thank you for your feedback Cheri!

    Verified purchase
    Customer ServiceInstallation & SetupPunctuality & SpeedStaff

    Reviewed Aug. 5, 2019

    I used 3 Day Blinds in the past and this time, I purchased faux wood products from them. The installation was done on my moving day and the installer was very patient. He worked around me and was very courteous. He was in and out and was always in communication. I knew when he was coming in, even up to the minute, as he called and told me how close he was based on what his phone's navigation was telling him. And my experience with him was awesome. All in all, my transaction with 3 Day Blinds was fast and simple. Plus, I love my new blinds. In fact, the day before, I called 3 Day Blinds and ordered more.

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    3 Day Blinds
    Response from 3 Day Blinds

    Thank you for sharing your experience Sandra! We are happy to be able to take one thing off of your moving day checklist. Thank you for choosing 3 Day Blinds!

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Aug. 4, 2019

    I’d heard good things about 3 Day Blinds and their consultant was awesome. She explained what I understood and what I didn’t understand. I purchased wood blinds for a rental house, so I wanted a very low-cost option and she gave me exactly what I wanted. The installer was great as well. Fast service, good quality.

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    3 Day Blinds
    Response from 3 Day Blinds

    Thanks Cynthia! We are happy that your consultant was able to help you make an informed decision about your blinds! Thank you for sharing.

    Verified purchase
    Customer ServiceInstallation & SetupPunctuality & Speed

    Reviewed Aug. 2, 2019

    We needed our blinds quickly and through 3 Day Blinds, we can get them faster. The installation went fine except one that's making noise. I received an email saying that they were gonna be taken care of but it's been a couple of weeks since. Still, we like the cellular shade blinds we got from them.

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    3 Day Blinds
    Response from 3 Day Blinds
    Hello Jeffrie,

    Thank you for your feedback. I see we have already contacted you to resolve this issue, and will continue to follow your case until your project has been completed with no further issues. Thank you for your patience.

    Verified purchase
    Installation & Setup

    Reviewed Aug. 1, 2019

    I had a coupon from 3 Day Blinds and used it to get the white shade one. I had a very good interaction with the designer who came over. The installation went perfectly and the windows look good.

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    3 Day Blinds
    Response from 3 Day Blinds

    Thank you for your feedback John!

    Verified purchase
    Installation & Setup

    Reviewed July 30, 2019

    I like 3 Day Blinds' product, and I had an excellent experience with the designer. I ended up getting the vertical blinds in the family room and the other type in the kitchen. The installation took about 45 minutes and it was excellent. I’m gonna get three more windows done eventually.

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    Response from 3 Day Blinds

    Thank you for your feedback and continued support Joseph! It means the world to us to hear that you love the treatment.

    Customer ServiceInstallation & SetupStaff

    Reviewed July 29, 2019

    I had a rep come to my home and I picked my blinds in April 2019. On May 6 she asked if I could pay in full (Which I did - big mistake). They came out to install some of the blinds in June and have still not finished the job. I have called the rep, Kris, that they assigned as my case rep and he does not return phone calls or emails. I have emailed the main customer support with no phone call or email response back. This is ridiculous. I have spent over $10,000 and paid in full (yes stupid mistake) and still do not have all my blinds installed!! If someone could at least call me back I wouldn't have gone and gave them this terrible rating - and called them weeks ago and told them so. Still nothing!!

    Would not recommend them to anyone!!! I live in Colorado - so I'm sure I've given 3 Day Blinds enough info on this. Maybe a supervisor will figure it out and do the right thing and call me!!! I still need a few extra blinds I would like to get in my home and I will not be going through this company!!! Terrible customer service!! The one good thing - the installer was a hard working - good guy! The company customer service sucks!!

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    Response from 3 Day Blinds
    Hello Enea,

    Thank you for taking may call today and providing further feedback on your experience. I am happy your appointment has been scheduled, and we will follow up with you after to make sure all of your concerns have been addressed. Your patience is tremendously appreciated!

    Verified purchase
    Installation & SetupStaff

    Reviewed July 29, 2019

    We’ve had a good experience with 3 Day Blinds before, so we went with them again to get a Roman shade. The design consultant who came over to our house

    was excellent and we like the style of the shade that we got. The installation and quality of the product were great as well. We were very satisfied with our experience and we’d tell others to go with 3 Day Blinds.

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    3 Day Blinds
    Response from 3 Day Blinds

    Thank you for your feedback and continued support Elizabeth! It means the world to us to hear that you love the treatment.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed July 28, 2019

    We got the Honeycomb on two skylights from 3 Day Blinds. The consultant who came out was perfect and the installer was great. His name was Mike and he was here twice. He was friendly, professional and thorough. He also cleaned up his mess. So far, the blinds seem pretty good. It's hot here and they’re helping with the heat. All in all, everything went well and our transaction with 3 Day Blinds was fast and efficient. I would refer them out.

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    Response from 3 Day Blinds

    Thank you for sharing your experience Alisha! ! It means the world to us to hear that you love the treatment.

    Verified purchase
    Installation & SetupStaffEase of Use

    Reviewed July 27, 2019

    Everything was peachy keen with 3 Day Blinds. I learned about them from recommendations of friends and family members, and I decided to buy from them. I got roller shades with the color of cocoa and their rep who came out was exceptional. She knew the product and could explain everything to me because I told her I was a newbie. She was also a very strong team player and she even apologized about the blind being out of stock. But I told her not to worry about things she couldn’t control. In the grand scheme of things, I certainly had other things to worry about.

    Outside that delay, my experience with them was wonderful. During installation, the installer brought his son with him to help, and he was superb. He performed exactly like the woman who talked to me about it said. She said it would take just a few minutes, that they'd clean up after themselves, and I wouldn’t have to worry about anything, and that was exactly what they did. They put everything in in about 5 to 10 minutes. They were a team and they worked as a team. Also, I was not disappointed with the product. In fact, I was and am still very pleased with the quality, ease of use, and everything about it.

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    3 Day Blinds
    Response from 3 Day Blinds

    Thank you for your feedback and support Joe! It means the world to us to hear that you love the treatment. We aim to offer the very best customer service possible, and we are glad to hear that we are on the right track.

    Installation & Setup

    Reviewed July 26, 2019

    My wife ordered 6 honeycomb cordless shades and they are functioning fine BUT I had a fit when I saw the "package and handling" and "installation" fees. For 6 shades $1747 we were charged $372 for "package and handling." We were also charged $235 for the installation which took him (and I'm not exaggerating) 35 minutes. Just recently I ordered 3 cordless honeycomb shades from Blinds To Go and shipping was $31 and I installed them myself (4 screws for each shade). 3 Day Blinds took advantage of my wife and lost us as customers.

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    Response from 3 Day Blinds
    Hello Stephen,

    We appreciate your feedback, and apologize for any misunderstanding regarding charges for installation and packaging and handling. At 3 Day Blinds we offer many options for turnaround on orders so that we can offer products that can be made and installed within 3 days and still offer more cost effective options. When orders are placed with expedited processing and shipping time, there are additional fees for these services, but we review the available options prior to finalizing new orders. If you have any questions regarding the billing for your order, please call our Customer Care team at (800)800-3329. Thank you for shopping with 3 Day Blinds!

    Verified purchase
    Staff

    Reviewed July 26, 2019

    No satisfaction guarantee...be forewarned. Hired 3 Day Blinds to match previously installed blinds by them 4 years ago (under a different homeowner). Their consultant came to my house to see the blinds and match them. Although she matched the material, she failed to tell me that the lower and upper trim was no longer in production. Now I have a blind that doesn’t match any of the other blinds in the room. They recommend I put that blind in another room. The ONLY reason I hired them was to match the rest of the blinds. At about $500 per blind (standard size double casement window) I could have just as easily mismatched the blinds with a cheaper company and saved a lot of money. Now after a month of bouncing around their overstaffed company, I still have yet to receive any direction on how to get the product returned and refunded. I’ll never do business with them again. Save your money and go elsewhere.

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    Response from 3 Day Blinds
    Hello Jeff,

    Thank you for your feedback. We continually change our products for the better over the years which can make matching older shades more difficult in some situations. We apologize for any inconvenience, but we are glad that we were able to find a suitable resolution to address your concerns. Thank you for giving us an opportunity to makes things right and for shopping with 3 Day Blinds!

    Customer ServiceInstallation & SetupPriceStaff

    Reviewed July 18, 2019

    When the installer came to install my blind it was cut wrong in the factory so they took it back to fix it. That was two weeks ago and I still have no blind. The customer service people are completely unresponsive. Of course they have already charged me over $1,600 for this blind and no service. Don't use these people, they are horrible. **

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    Response from 3 Day Blinds
    Hello Ginger,

    We apologize for the delay in completing your project, and thank you for your feedback. I see we have already resolved this issue, and we thank you for your patience in this matter, and for providing us with information that will help us to improve our customer service.

    Customer ServiceInstallation & SetupPricePunctuality & Speed

    Reviewed July 18, 2019

    Bought two cellular roller blinds from 3 Day Blinds for our sliding glass door with a western exposure in our new house. I needed blinds in a hurry as our new house in Florida did not have blinds on some of the windows and it was hot! Chose 3 Day Blinds even though they were more expensive because of their promise to have them installed quickly. Boy how things change after you pay for the blinds. The promises start to fade away. Only after I threatened to cancel my order within the 3 day cancellation period, did I get any service.

    Unfortunately one of the blinds was rolled too close to the clamp and rubbed each time it was rolled up or down and eventually started to fray. They replaced the roller shade but their product clamps have changed and when it was installed it didn't fit right next to the other shade and left a large gap where sunlight came through and it hit the right baseboard so it doesn't lay right when it is down. Called Chandry ** with the warranty department while the installer was here to figure out a solution. She didn't answer her phone and has not called me back after more than a week. Their products are low quality, over priced and they do not stand behind their blinds.

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    Response from 3 Day Blinds

    Hey Richard, we would love the opportunity to resolve this issue in regards to your blinds. Would you be willing to provide us your invoice number, phone number, or address associated with your account so we can look into this? Once we have your information we will have our customer care team reach out to you immediately to assist in resolving your issue. Thank you for allowing us to help remedy this situation and we look forward to hearing from you soon.

    Customer Service

    Reviewed July 17, 2019

    Not satisfied. I feel cheated as I made a purchase of $3k. Not satisfied. We had blind stick so long - bigger than the length of our window and have been calling person in charge. No pick up of phone, no email response. We have gaps in blinds. Valance was showed in better in a picture but stuff that is put up is substandard. Totally ridiculous if no one is held accountable and able to answer.

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    Customer ServiceInstallation & SetupPunctuality & SpeedStaffReliability

    Reviewed July 15, 2019

    I have tried contacting customer service at 3 Day Blinds about the problem I’ve had with my $8,000 purchase of blinds, but I have not heard back from anybody. On June 1st I ordered 11 roller shades, 6 of which were motorized, and 3 plantation blinds. I was told the shades would come in and be installed within the week. The shades were not installed until June 22nd. The motors for my blinds have not been working since the day they were installed, and they are still not working. The day they were installed, and they are still not working. The company sent an installer out to fix the motors on June 29th, but as soon as he left, they were not working again.

    Experience. The sales representative originally came out on June 1st and I was told the shades would be installed in less than one week. They did not get installed until three weeks later, and since the day they were installed, the motors on all windows were defective. I had a service rep come out and try to fix the motors on June 29th, and they worked for the short period of time he was there, but shortly thereafter they stopped working again. I have called the company and left messages, as well as emailing customer service, and I also completed a survey that was sent to me, expressing my dissatisfaction. I have yet to hear back from anybody and it's July 15th.

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    Customer Service

    Reviewed July 12, 2019

    Jim ** - Case Management Specialist and Justin ** - Sales. You sold my wife blinds. You took measurements and set up the order. We had a few questions of Justin while we waited but Justin was done with this sale and never responded. To date, after getting paid, Justin has been a ghost. Order was wrong and also missing parts. After repeated efforts to find out why parts weren't delivered. After countless waits on phones and getting the runaround. Instead of enjoying her blinds after the long delivery wait my wife has had nothing but stress and aggravation. As sad as it is to say, 3 Day Blinds is lying. Now in the mix is a Jim ** who has done nothing to resolve the issues and only adds more frustration for my wife. Conclusion? If you want customer service from a reputable company with salespeople who don't disappear, go anywhere EXCEPT 3 Day Blinds.

    Louis **

    Customer

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    Customer ServiceStaff

    Reviewed July 11, 2019

    I informed my consultant, Debbie, that I was going to have surgery and wanted my blinds in prior to my surgery date. I was informed that it would be done, as long as it was paid for... Of course, Three Day Blinds called for payment and was on top of things. Then it changed, etc. Stress came in. I spent over $1,200 at the end it May, it is now July 11th and I still am having issues with my blinds. I was told that my piece had come in. I told the rude customer service person that called, not to send anyone to my home if they did not have the correct piece because I have had three prior visits, all with the incorrect valances/returns. This would be the fourth visit. She said that she did not want to send anyone into a "hostile environment." REALLY??

    I wish I would have read these reviews before I spent my money dealing with Three Day Blinds. I will not use them to order draperies for the remainder of my home or for anything else. I wish that I could get my old blinds and a refund. The company does not take responsibility for their mishaps and customer service, that is non-existent.

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    Customer ServiceSales & MarketingStaff

    Reviewed July 5, 2019

    Three years ago we bought six Hunter Douglas Duettes, including motorized Vertiglides for the sliding glass door. 3 Day Blinds was helpful and courteous to get the sale. After the sale, the whole attitude changed. Within weeks, the motor broke. Two weeks to get serviceman out. Two weeks to get replacement motor. Two months later, most hanging hooks pulled out of shade fabric. Two weeks for service call. Another two weeks for curtain replacement with thicker fabric properly designed for motorized system.

    One month ago, drive line broke. After runaround and being ignored, we decided to abandon use of the expensive motor drive and simply open and close by hand. It wasn't worth the hassle and poor communication to get a repair under warranty. Also, the technician they scheduled to come out to look at problem informed us he "knows nothing about Hunter Douglas products". Perhaps 3 Day Blinds strategy is to inconvenience clients into submission. Though we are extremely careful with our window coverings, a cord broke on a five foot by seven foot top-down, bottom-up Duette. Same hassle and runaround. 3 Day Blinds is set up for sales - NOT SERVICE. I would never use them again.

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    CoverageSales & MarketingPricePunctuality & Speed

    Reviewed June 21, 2019

    3 Day Blinds charge a premium, insist on a huge up front deposit-which I refused. The salesperson specified a PVC material in a full west sun exposure window. I was overseas deployed and the blinds became burned as PVC material will. When I inquired about a repair or replacement of some type they said they wouldn't cover it. Their choices for materials and no warning this may happen. I paid over 6K for my blinds and they got the money and ran. Incompetent quick sales operation.

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    Installation & Setup

    Reviewed June 19, 2019

    I had a consultant come out and measure my living room and kitchen for drapes. Don’t know what type fabric they are. Anyway my bill was $6000. When it came time to install the guy came out with drapes in hand and no rod. Made me sign a paper which I did. Said he would be back then he went on vacation. I later called California their office and was told rod was shipped to installer but he has to work and he would not stay home to sign for rod. This went on for two weeks. Another installer came with rod today and drapes are missing hooks he stated we must of had. He went into bedroom where drapes where are stored and looked under the bed for hooks. What a mess. I asked for money off. They told me they would give me only shipping and handling. About 250 dollars. Be careful with this company. I am still negotiating.

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    Customer ServiceStaff

    Reviewed June 12, 2019

    Horrible experience and will definitely spread the word how terrible their customer service is. I set up a consultation visit for 12 NN and I was informed AFTER I’ve set up the appointment that they will arrive between between 12-1 PM and will need 2 hours to discuss 2 small windows for blackout shades. 2 hours!!! I informed them that I only have 1 hour and 20 minutes because I have an appointment, but suggested I should just reschedule due to not enough time after asking me how much is my budget. After expressing my disappointment over the phone, they said “let me turn this around” but never got a call back and no one ever showed up. Unprofessional! Worst customer service!

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    Customer ServiceContract & TermsPriceStaff

    Reviewed June 1, 2019

    I purchased 3 blinds. 2 came with the wrong cord, and my large sliding door shade for $627 was the wrong product. I called California because my sales girl did not return my calls. I spoke with a JODIE **, “lead” there, whatever that means. When I told her I did not want to reorder the incorrect product that came and to just credit my account, that is when I was told she couldn’t and I signed a contract, which by the way I never received. I said the contract would be null and void since YOU sent the wrong product as well as the other two shades, have the wrong pull cords and were taken back. So 2 of my shades are inoperable since there are no cords and the installer took the cords back and the wrongly sent shade product. I have now put in a dispute with American Express for the cost of these shades. Horrible people! They are crooks and there surely is fraud going on here. They are rude and there is absolute NO customer service here. STAY AWAY!!!

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    CoveragePrice

    Reviewed May 29, 2019

    We had an appointment with our sales rep on 5/10/19. On that day we contracted with 3 Day Blinds and paid the entire amount for 4 windows, which was immediately taken out of our checking account. On Monday 5/13/19 the re-measure representative came out to confirm the measurement with an install date scheduled for 5/17/19. Two days later a representative called and asked if we could change the appointment to 5/18/19, which we agreed to. On 5/18/19 the installer came out. Much to our dismay, the header for the blind was bigger than our hard sided cornice, due to being inaccurately measured (twice apparently).

    It is now 5/29/19 and I continue to wait for the correct header so that our cornice can be re-attached. I should add that the blinds cost more than the windows they covered. In addition, one of the blinds already fell out. I was easily able to put it back, but still.... Also of note, I wanted a couple of extra blinds so that if one did break, I could easily replace it. Bottom line for that is that I was told that extra blinds only come in multiples of six and that cost me over $100.00 as I had to get 12 blinds or nothing at all. I am not pleased.

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    Customer ServiceInstallation & SetupContract & TermsCoveragePricePunctuality & Speed

    Reviewed May 14, 2019

    ISSUES:​​ Since I am on a limited income as an elderly woman, I am concerned about costs regarding renovations​. I wanted 3 WHITE ROLLER SHADES AND NO VALANCES.​ Eric ** ordered the wrong color for one roller shade. I was pressured into buying valances to cover a gap along the top (there is no gap allowing light in and after seeing the installation, I wanted them removed). The cost of valances was not accurately conveyed based on a verbal quote of $10.00 to $20.00 by Eric **; actual cost $110.00. The shipping cost was not discussed and disclosed.​​ The only copy of my transaction at the time of purchase is titled as a "Hold Order" which 3 Day Blinds is representing as a contract.​ I did NOT receive a copy of any signed agreement at the time of purchase.

    ​RESOLUTION:​​ My case was assigned to Jodi **.​​ Upon her review, she decided I was responsible as per the "contract" and I would have to pay for the replacement white shade that was obviously not entered correctly by the Eric ** in the first place. She stated that since I signed the contract with the wrong color code entered, I agreed to their mistake. APPARENTLY THE LACK OF MORALS, ETHICS, COMMON DECENCY AND CUSTOMER SERVICE IS THE WAY 3 DAY BLINDS CHOSE TO OPERATE THEIR BUSINESS. Also, even though I agreed to purchase the valances based on Eric ** deception, I would not receive a refund.​ When I asked to speak to her boss, she stated that she was the "end-of-the line." ​​
    ​
    Four days later, 2 people; Nicole ** and Tina **, from 3-Day arrived and priced the white shade at $282.69.​ Since I was already charged $599.15 for the NASTY TAUPE SHADE, the total amount for the one shade is now $881.84​. Nicole said the taupe shade would be removed from my unit and I nixed that idea.​

    I plan on cutting it to pieces. If I were to purchase a white shade from another company, the amount would be even greater and 3 Day knows that.​ I will never use them again, nor recommend 3 Day Blinds; and they could not care less.​

    ​DETAILS:​ I wanted all WHITE ROLLER SHADES and NO VALANCES.​ I was told by Eric **, that valances should be included since there would be a gap along the top that would allow light to pass through.​​ ​Since I was also concerned about the additional cost, Eric stated that the cost for the valances was minimal;
    between $10.00 and $20.00 per valance.​​ ​I grudgingly agreed to three white valances and the order was placed along with three white roller shades;
    one being room-darkening.​​
    ​

    ​When the first valance was installed in the kitchen window, it was not flush with the wall and angled inward. It looked very sloppy and it was not white, it was ivory; as were the other two.​​ ​The last roller shade WAS NOT WHITE, but was a very nasty taupe, which did not even go with anything in my room.​​ I told the installer as soon he started to install the shade that is was the WRONG COLOR.​​ The installer said he would take care of it and inform the company. I did not need to do anything. I was already steaming mad from the first window in the kitchen and decided to call anyway.​ The installer did nothing to support me.

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    Customer Service

    Reviewed May 9, 2019

    Was told it would be 2 weeks to get my roller shades for the patio door and it is now 3 weeks and was told maybe next week. Speaking with customer service via email...they were rude rude rude. They do not care. I Will review again IF and WHEN I ever get my product.

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    Reviewed May 4, 2019

    We have a honeycomb shade that doesn't work. Not even 2 years old. The cord snapped and we have to pay $85 for someone to come get it, or $20 to send it in to be repaired. The blinds are broken. Look ridiculous. So disappointed after spending $4,000 on window treatments. Never again!!!

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    Price

    Reviewed March 29, 2019

    I cancelled my order within 3 days as my right, and while they did credit me for the initial down payment within several days, they went ahead and charged me the balance remaining. Why?? No good reason other than a "glitch". This is fraud. The order was cancelled. Why then charge me again. I paid interest on that charge and they would not reimburse me for that. You can not reach a live person EVER and the turn around time is never same day. They tell me I will get my money in 7-10 business days so I am out of pocket for an additional 2 weeks. Steer clear of this company!!

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    Punctuality & Speed

    Reviewed March 7, 2019

    We had a appointment, a young lady came, we picked the style for 7 windows. I measured all the windows, but the young lady insisted on doing it herself. The blinds came more than 3 days later, they were all too too small, leaving enough of a gap that you could see inside the house, my measurements were correct. After a week, they sent another person to inspect the blinds and he concurred the the blinds were indeed too small! They reordered the right size, after 3 months, they were replaced. While the blinds are what we asked for eventually, I would not recommend these people.

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    Contract & TermsPriceStaff

    Reviewed March 6, 2019

    Do not buy anything from this company. The sales person screwed up the order, wrong material for valance and I was told "tough **" you signed the contract. One of the shades is uneven and they don't care. The salesperson Sara is a total liar. This is overpriced and the product is inferior.

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    Punctuality & SpeedStaff

    Reviewed March 5, 2019

    Salesperson was obviously rushing through the appointment and trying to get me to buy something quickly. The measurements were not accurate because I watched him miss the granite backsplash that intrudes into the window at the bottom which would make it impossible to put a shade all the way down. He had no sense of style and was simply telling me what other people buy. It was a waste of 2 hours and I won't be buying from 3 Day Blinds.

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    Customer ServiceInstallation & SetupCoveragePunctuality & Speed

    Reviewed March 2, 2019

    I met with a representative from 3 Day Blinds (Colorado Springs) and selected blinds for my French Doors. I was able to see a sample of the material, but as for the blinds themselves I was only shown a computer drawing. The blinds arrived two weeks later. The first blind was installed - it was HORRIBLE! There was a flimsy velcro attachment covering the side view of the window mechanism. The blinds themselves were crooked (this was NOT an installation problem). The drawstring to raise/lower the blinds repeatedly was caught in the blinds themselves.

    When the blinds were raised all the way they bulged out. NONE OF THIS WAS SHOWN IN THE COMPUTER ILLUSTRATION USED TO SELL ME THE BLINDS. I immediately notified the company (call/email/pictures). They said their team would review my "case". They are now refusing to give me a refund. I will only receive credit to purchase new blinds. I have notified my credit card company, and they are disputing the charges. HORRIBLE CUSTOMER SERVICE!!!

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    Customer ServiceContract & TermsPriceStaff

    Reviewed Feb. 18, 2019

    We needed window treatments for several rooms in our home. Our search to find a company was quite difficult. You might not think it would be since we live in Minneapolis. We called and worked with 2 other local blind companies. The first company took our order and we never heard from them again. Not even to get our down payment. (Weird right.) The second company was twice the price of what I expected a fair price would be. We called 3 Day Blinds. Three must be the charm! They came out right away, measured, were extremely pleasant. They helped me choose colors. They were knowledgable about everything. They even brought their own printer to give me an estimate and a contract on the spot. My Roman Shades arrived prior to the promised date. They are stunning! I feel I received quality sewing and fabric. The installer was terrific! Thank you! I will recommend you to everyone I know.

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    3 Day Blinds
    Response from 3 Day Blinds

    Thank you for sharing your experience Kristen! We are always updating our inventory to offer the best quality materials, and we are so happy that we were able to deliver exactly what you were looking for. Thank you for choosing 3 Day Blinds!

    Staff

    Reviewed Feb. 18, 2019

    I want to spare you the details but this was the worst experience I’ve ever had. Three Day Blinds should really be listed for me as four-month blind. I started the process in November and I just finished with them this last week. From the designer all the way to five installations I can tell you we only had one positive experience with one of the installers at the very end, who by the way told me to use Hunter Douglas next time. Much better quality. They should be ashamed how they treat their customers. I dealt with Keith a designer???, Wendell, Kris in corporate???

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    Installation & Setup

    Reviewed Feb. 7, 2019

    Had 3 Day Blinds install 4 honeycomb shades 7 years ago. They are very nice shades and do just what I need - insulation from heat and cold. I only raise and lower these shades once a day. After about 3 years the internal cords of one blind broke and they had to send it back to the shop. OK good. The cords on two of the shades broke and one of them 3 Day replaced free. The other one I had to pay $80 as they are "under warranty". I just had to pay for labor.

    NOW! One of the cords broke on one of the other blinds. The installer came out, but the main office gave him a 4 foot cord and the shade has a 3 foot cord on it. Again, the main office knows exactly what kind of shades I ordered and how long the cords are. Shade still didn't work right. The main office ordered new parts (clutch and rollers). The installer came out but the parts were not for my blind. The installer then said the end cap was broken and needed to be replace and he would order several for me and would have them sent to me.

    I received the caps but they are not for my shade. I again called and spent 30 minutes with the customer service person and was that the exact end caps for my shade would be sent to me. Again, the caps sent to me do not even look like the old cap and are not the right size. Oh Well. Guess I'll have to call the company that installed my other shades. They work perfectly. Again, 3 Day has nice shades but if they break watch out!

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    Customer ServiceInstallation & SetupStaff

    Reviewed Jan. 30, 2019

    This was the worst experience ever. I am a first time home buyer. I spent upwards of 5k in the Plantation shutters. Lisa ** the interior designer assigned ensured me that I should sign and pay on the spot just to get the process started but that I had time to change my order after she sent examples of the other option we discussed. Short story she never sent it. 9 days went by and I called to request the other option. She said it was too late, I then asked to cancel the order. She informed me it was too late for that as well as she place my order an entire week earlier...without even consulting me.

    The order arrived. They installed the shutter and punched a hole in my bathroom wall during the installation on a bathroom window (my brand new home), the build out on my shutter on the French door blocks access to the doorknob. We specifically asked about the size of the build out she said it was minimal and not to worry...that was a lie!

    And now only 3 months later one of the shutters is warped and doesn't close properly and I have been trying to have this issue addressed for over a month now...and I've been work with customer service for all the other issues and they are sticking to "it's an unfortunate circumstance however you signed the documents "... In my opinion they are thieves just looking to make a sale. No standards for quality of product, installation or customer service. I'd rate them a zero if that were an option. I wished I had checked here first! Buyer be warned.

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    Customer ServiceInstallation & SetupStaff

    Reviewed Jan. 23, 2019

    I spent several thousands of dollars on blinds for three rooms. The blinds took over three month to arrive and then more time to get installed. In the kitchen they had to be replace because they hung wrong, which of course took more time. Now the valance in my bedroom is falling apart. I have sent five different emails with photos attached and no one will answer me. $3000.00 dollars to them might not mean much to them but to me it is a lot. I used some money I was left from a death to pay for them. It is very disheartening that no one will take responsibility. Now I understand why my salesperson up and quit the company. Probably treated as bad.

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    Staff

    Reviewed Dec. 14, 2018

    I live in Northern Indiana: 30 minutes from Notre Dame, 1-1/2 hours from Fort Wayne, and 2 hours from Chicago. I filled out their form so I could order some samples. They stated there wasn't a representative in my area, yet they sent the samples. Based on statements on their website, I assumed I could measure, order, and install myself, of which I am quite capable. I received the samples and sent an email asking for a quote. Apparently, I can order samples but they can't sell me their products because there isn't a representative in my area. Based on these reviews, it sounds like I dodged a bullet. This company can't possibly last very long with this horrible business model.

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    Customer ServiceSales & MarketingStaff

    Reviewed Dec. 14, 2018

    Purchased around 21 vertical blinds with a lifetime warranty and no time limit on the warranty to the original owner. Over the years when there were issues with the many plastic mechanical product parts that would fail I simply took them to the store where they were purchased and they repaired them on the spot. Beautiful customer service. Now 3 Day closed all their storefronts so you must either order the parts you need online but they restrict what they will sell you like If a window has 30 shades and the plastic clips are heat damaged and falling apart they will sell you 10 of the clips when you need 30. When I try to order even 1 part the system doesn’t recognize my invoice any of them as I have several invoices. I have contacted this corporate office over and over and to date received No support. Nothing. Zip. Nada.

    All I can say is if you're considering purchasing vertical blinds or any product from them no matter what they promise in their warranty BUYER BEWARE of their extensive use of plastic because once they have issues not only will you be unable to order the plastic parts required to repair them they will not help you. They do have a repair facility but to get their authorization to get them repaired under warranty seems to be impossible. I Be advised plastic will degrade with heat and most windows are exposed to the sun and heat so it's a bad design. STAY AWAY FROM THIS COMPANY. THEY WILL NOT SUPPORT THEIR PRODUCT WARRANTY IN ANY WAY, SHAPE OR FORM. Until I receive product support I will not change my view about their product quality.

    A good corporate citizen with any business sense would understand how the integrity of their stated warranty is critical to their success. I did receive a message from their corporate office that they can help me get the parts but when I call this individual he doesn’t answer. Now today I receive a message they no longer make these parts yet advertised on their available parts online. They offer to sell me new blinds at a discount but now the same type of window is completely made of plastic!!! I believe at this point a reasonable solution based on their warranty they should replace all of my purchased window blinds and continue to offer the same warranty as my original purchase.

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    Installation & SetupPrice

    Reviewed Dec. 13, 2018

    They make their own shades low quality, but then sell at high prices. Roman Shades are really bad and Honeycomb shades fall apart. Very disappointed with the shades that installed in my home. Not worth the money at all.

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    Customer ServiceInstallation & SetupStaff

    Reviewed Dec. 11, 2018

    Unfortunately, it seems like no one really cares here. Our Sales Rep told us to "call the main number" in California when it took over 2 weeks to get our blinds delivered (he couldn't call?). Calling the main number, we dealt with people who were pleasant but just not helpful or efficient. When installers finally came, one of the shades was the wrong size (really?). No calls from our Sales Rep or emails from anyone about a new install date, etc. I expected more service, more attention to detail. What a disappointment.

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    Customer ServiceContract & Terms

    Reviewed Nov. 11, 2018

    So where do I start, alright here it goes. The first time we heard about the company is when we bought our fifth house and this was it, no more buying houses. This was the last house we would buy. In 2015, we asked many window treatment appointment and it looked like they gave the best amount of quotation, but we did not know what was coming next. We did decide to purchase from them, but after 3 years I went back to them. At first it was all good. The shades were ordered and a set of shutters for the master bedroom was ordered at the time of measuring took place, which was on September 1st. Everything was fine, but things started falling down, such as one of the shade landed on the floor without anyone even touching it and later another fell down and this time on someone’s head.

    I had already called and complained about the first fall, but when the second one fell and took place I wasn’t gonna let this slip by and asked for an urgent action to be taken. I had to do this because I had just came back from a major surgery and I didn’t want to go anywhere near the shades knowing how sensitive and pained I was already with surgery and all. My fear grow and grow and later I hear from them that they want to exchange out all the shades out into another pair of new ones from the same style and everything just all switched out. Therefore, this was about the product itself and injuries it had occurred.

    My other problem is a Contract Breach they did without our acknowledgment and permission of my husband’s signature showing on another contract dated September 10th. Therefore, as we ordered the product, which was on September 1st, we receive a call saying there’s a remaining balance. Although, we financed through Green Sky for the total amount for the entire houses window treatment as well as we did put a downpayment to start the job is what we were acknowledged. The contract with the remaining amount, this contract that we still have no knowledge about comes up with a remaining balance dated September 10th. We have never met anyone upfront from 3 Day Blinds since September 1st so why is there a signature on a new contract with a remaining balance? Is something needing investigation and a good explanation of why???

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    Customer ServicePriceStaffProcess

    Reviewed Nov. 9, 2018

    I ordered blinds through Three Day Blinds. One window was an off the shelf type order for a smaller window. The blinds were nothing you could not get for $29 at Lowe's or Home Depot. I went with it because I thought it would be easier. That window came to $400 installed. Done within a week convenience and impulse. Would not recommend it to anyone as I think there are other alternates equal in appearance but at much less cost.

    However the custom blinds were 6 weeks... In addition to going through several visits from the salesperson and install coming to measure. This process went on way too long and I should have cancelled out but by that time I had invested too much time. This added 2 weeks onto the process so lets put total time involved at over 8 weeks. Order initiated 7/3 and installed early September (around the 6th).

    Finally the financing debacle left me with a very negative feeling about the whole transaction. I was clear up front that I wanted to use my own credit for at least the majority of the transaction. They offered me financing through GreenSky that would be interest free for a year (starting from the initial interaction). When everything was done the total of the initial financing was through their resource. I was willing to let this pass figuring I would charge the balance to my preferred method for the remaining balance when blinds installed.

    I asked the installer and he said it would be taken care of. Next thing I know it was charged to their financing method. I called and the salesperson said that she could not request an adjustment but maybe I could pay a portion of the balance using my card. No go with Greensky on that option. I went back to the salesperson and demanded she get her manager involved. Manager called and left me a message to say it was too late. They had closed their books. I found this odd since it was just charge several weeks ago and called but had to leave a message to that effect.

    To this date she has not called me back to explain why she could not handle my request and it has been a month. I resign myself that I would just pay off what is there. However, it leaves HUGE doubts about servicing their expensive blinds based on the customer service I received once they had the money. I would not recommend this business and do not view them as having any integrity. If anyone wanted my advice I would suggest going through Lowe's or Home Depot. Basically same product and I trust they would be able to beat the service of Three Day Blinds on their worst day.

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    Punctuality & Speed

    Reviewed Nov. 8, 2018

    I made the mistake of ordering a blind from this company. 400.00 for one small blind with installation. Three months later and five visits from this company and they still can’t get it right. They all lie and blame each other. I am now throwing the blind in the garbage and asking for a full refund. Save yourself a lot of headaches and don’t buy anything from this company.

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    Customer ServiceInstallation & SetupPrice

    Reviewed Nov. 3, 2018

    From the measurement, to the price, to the installation, to the "customer service" this company fails. Their guarantee is 3 days... 10 days after you actually receive the blinds—which don't fit or aren't what you ordered. They try to gloss it over, but truthfully, they only do what the law requires to make things right, which isn't enough by a long shot. Their customer service reps. are patronizing and unyielding. I would NEVER do business with them again. I disputed their charges with my bank.

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    Customer ServiceInstallation & SetupPunctuality & SpeedStaff

    Reviewed Oct. 27, 2018

    I made the mistake of purchasing 3 Day blinds, and I am writing so that other people, at least in South Florida do not make the same mistake. I paid a considerable sum to a nice salesman named James in West Palm Beach for the blinds and, after a month, I was duly contacted by the contractor they use to install the blinds. We agreed on a time. The installer, after agreeing on a day and time and that he would reconfirm the day and time later in the week, did not do so, and accused me of lying when I told him he agreed to come. I had his number on my telephone, by the way, but he denied having ever spoke with me. So, we agreed to another time, and he reconfirmed several times.

    The hour of his arrival came and went, and I called him, and he said he had called me but I didn't answer...well, yes, we had confirmed twice the same morning, so I didn't take my phone to a meeting, thinking, logically, that the appointment was confirmed (my husband was waiting for the installer at the condo). I call him, and he is verbally abusive on the phone, and I tell him not to come. I call the installers, and they, after two weeks, send someone else, who installs the blinds incorrectly. I call 3 Day Blinds and they say they have no other installer in West Palm Beach. So--the blinds do not work and a renter is coming to the condo in four days. This is not a professional organization. Avoid them.

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    Customer ServiceInstallation & Setup

    Reviewed Oct. 23, 2018

    I spent thousands of dollars with 3 Day Blinds, just for my bedrooms. Products arrived, and boxes look totally looked fine. Installer came to put the shades on and before he can put it on shades my sliding door one fell apart. This tells me the quality is really not good. Also he didn't do a good job installing the master bedroom window and the bathroom. For the sliding door shades, I don't know when I will be receiving it. A case was open with them, and it's been almost a week since this happened, and I am yet to receive a call. Only emails. Oh by the way, the saleswomen whom sold the shades to me also resigned. That tells me a lot about 3 Day Blinds. I want my money back and you can take your shades.

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    Installation & SetupProcess

    Reviewed Oct. 3, 2018

    In late August 2018 I contacted 3 Day Blinds to come out and give me a quote for 6 windows. I was told IN WRITING it would take 7-10 business days to have the blinds fabricated and installed. It took almost 9 weeks! The installer lost the measurements and a month later he had to come out to my house and measure again. That process took another two weeks. While he was installing the blinds I noticed that he drilled into my window frames. I was very upset about that. I cannot and will not recommend 3 Day Blinds. I will go to someone local next time like Home Depot or Lowe's.

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    Customer ServiceInstallation & SetupSales & MarketingPricePunctuality & SpeedStaff

    Reviewed Sept. 30, 2018

    I hired 3 Day Blinds to install custom drapes. I have been caught up in 4 month nightmare. I was told by their salesman, Kirk **, that they did their own installation. Not true. They hire incompetent independent contractors. I was forced to pay the full $6,668.00 prior to installation. I was supposed to have my drapes installed in July. Installer showed up unprepared, without proper brackets, the drapes were uneven. I have requested a refund but their main office in Irvine refuses. Their product is expensive, salespeople lie to make sales, 3rd party installers incompetent, customer service office horrible. I have gone to BBB, waste of time. I also asked for a charge back from my credit card company, which is the only action that got their attention. Stay away from this horrible company. They should not be allowed to be in business preying on consumers.

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    Customer ServicePriceStaff

    Reviewed Sept. 20, 2018

    I ordered from 3 Day Blinds on Saturday, September 15, 2019. Yes, I agree with another person who said they were pricey. I will not order again. Anyway, they called me on Monday, September 17, 2018 and told me my order would be in on Friday, September 21, 2018 and wanted to set up an appointment. They took the balance out of my checking account on Wednesday, September 19th and then called me on Thursday, September 20th and told me that only one item was ready and the other two would not be ready until October 5th. Less than 50% of my order was ready and they took the balance. I think these people are crooks. Save yourself and your money. DO NOT ORDER FROM THEM. And, I haven't seen the finished product yet. Now I'm really afraid.

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    Installation & SetupCoveragePriceStaff

    Reviewed Sept. 18, 2018

    I ordered custom valances from them. Final product was well constructed but flimsy for the high cost. I expected better quality fabric. Sales rep was very nice and seemed knowledgeable. Paid more than half the price up front. One week before my scheduled install date I noticed a large deduction from my checking account without my explicit permission. When I complained, they referred me to the fine print. Thankfully, there was enough money in the account to cover it, but it could have wreaked havoc with bounced checks at 35.00 per bounce to say nothing of demanding 100% of payment before I have received the merchandise. Wrote a letter to the CEO, who apologized, but I have since discovered they have not changed their business practices. Do yourself a favor, work with a local merchant who has a reputation in the community to protect. This company is not good.

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    Reviewed Sept. 17, 2018

    It's unfortunate that this company actually creates an expectation of timeliness with their name because our 2-3 week blinds took over a month and then when they came, one was warped and one doesn't fit and it seems that if we follow their protocol, it will be another month before we have replacements. I would never recommend them to anyone.

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    PriceStaff

    Reviewed Sept. 4, 2018

    Sadly I should have read reviews first. Same story. Nice consultant. Ok price. I ordered shutters. They came in three months. What happened to THREE day blinds. This is three month blinds. End product was nice, installer was nice but you better be very, very ,very patient. To top it off, the installer brought the shutters in a box marked “made in China”. I could be wrong but I was under impression they were made in America. Also, my mom ordered regular mini blinds from this company after me and waited over 6 weeks for them. Again, THREE day blinds??? Never again. Go to Lowe’s.

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    Customer ServiceInstallation & SetupStaff

    Reviewed Aug. 31, 2018

    I had never used 3 Day Blinds before but did read some decent reviews so as I had just remodeled kitchen and family room I wanted to replace drapes & mini-blinds. The sales lady who came to my home was helpful and made good recommendations. My problem is not with her or the end product, which seems satisfactory. My complaint is with how they collect their payment. I gave them a check for more than half of the total amount upfront. I was told that they would call me a couple of days before installation to arrange for the "final" payment. I never heard from them so I called the day before installation and was told that they had pulled the "final" payment (over $1800.00) out of my checking account 11 days before the installation was scheduled. I find this very disturbing and it made me very angry. It also caused my account to be overdrawn (the only time in 40 years this has happened to me).

    I am not in the habit of making a final payment before I see the end results, but because I liked the product that was presented I agreed - however I find it unconscionable that they would draw money out of my account without first contacting me, especially when the amount was sizable and was done so far in advance of the installation. Therefore, I would not recommend this company to my friends.

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    Customer ServiceStaff

    Reviewed Aug. 17, 2018

    I purchased a new home and scheduled a rep from 3 Day Blinds on 7/30 to come there to order blinds. Nothing was "custom" other than the sizes is as usual. I'm a Real Estate Broker and have used and recommended them many times. This time I've not heard from my rep nor the company and it's 8/17. I move in 8/20 so I'll have nothing on any windows. I've called them 2x for update and they just said they should be here soon. Like I said, rep NEVER checked in with me so I won't be recommending this company to any of my clients; in fact, I'll let them know this experience and have them tell their friends. It's disappointing overall as it's usually been about a 3 or 4 stars for me but it's a 1 this time. They should teach their reps and operators better skills in customer service and the rep should know to call me once or twice to see what she could do to assist me. Never again.

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    Customer ServiceInstallation & SetupStaff

    Reviewed Aug. 13, 2018

    The reviews speak for themselves/Avoid this company! We were promised an installation date a month ago. No one called us to let us know that our product had been backordered. We’ve been the ones calling every week for an update. We’ve already been billed for the product and still NO installation date. We have asked to speak to the manager that has zero people skills and responded angrily back at us only to “happily offer a refund.” We are in the real estate business & we will NEVER EVER recommend this unprofessional business.

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    Customer ServicePriceStaff

    Reviewed July 24, 2018

    Had a consultant come to our home. She was friendly and appeared to have knowledge of the product. She gave an initial estimated quote because the 3 windows were too high for her to do an exact measure. Quoted on 3 different styles of blinds. I told her the most expensive option was out... way too much $. The other 2 options, I wanted to see a breakdown and maybe would consider going with the more expensive option on only 2 windows instead of the full 3.

    I was told she would e-mail me later that night with the options. I did receive an e-mail but only on the 2 most expensive ones and for all 3 windows. I e-mailed her back and left a VM requesting the quotes on the lower priced option and for only 2 windows as well as the 3. I said this was most likely what we would go with. 1 week later, no return call, no return e-mail and even after completing the company survey... no response from the company. I guess my cheap order wasn't worth wasting their time with. Went with another company, lower priced, great service!

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    Customer ServiceInstallation & Setup

    Reviewed July 21, 2018

    Ordered 1st part of May and just getting call about installation. Buy from Lowe’s and get 21 day guarantee. If I purchase more it will be from Lowe’s. Will give update about satisfaction on shutters after installed.

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    Customer ServiceInstallation & SetupPunctuality & Speed

    Reviewed July 18, 2018

    I ordered my blinds on June 30th, scheduled to install on the 7th (holiday week so I was ok). They called and left a message to tell me the material was delayed so no install. I called back and left a message that I needed a Saturday appt since I work. No return call. I got a call on Wednesday from the installer saying he would be late. Um, no I am at work. No one called me back to schedule an appointment, and certainly not mid week. Well, this is their modus operandi, don't answer the phone, unless corporate calls. Scheduled for the next week during my vacation on Tuesday, and get a reminder saying Wednesday. Ahhh, I have no one to be here Wednesday so I have asked for a full refund. Promised customer service would call me, no call. I am DONE with this company!!! If their product is as bad as their service it is good riddance.

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    Verified purchase
    Customer ServiceInstallation & SetupPriceStaff

    Reviewed May 17, 2018

    I have no idea if I like the blinds yet as they are not installed yet!! I have spent over 3 hours today trying to get it taken care of. They were supposed to be installed today, but they fired the installer and still haven't passed the paperwork to the new installer. I have spoken to the installer and he said all he needs is the paperwork and he can pick them up from the former installer and install them. The company seems to be a mess with the right hand not knowing what the left hand is doing. The salesman answers his phone very infrequently. He must know we are having a tough time and is avoiding us. It is a serious mess. Oh it has been almost a full month to get our 3 Day Blinds and we still don't have them. Expensive and a major pain in the rump!!! Don't use them! Go somewhere else.

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    Customer ServiceInstallation & SetupContract & TermsSales & MarketingPunctuality & Speed

    Reviewed May 8, 2018

    Sales and contract writing went very smoothly. I had to work on the day of the installation in my new home, so I had my sister meet the installer to let him in/out. When I arrived the next morning, I had notice the breakfast nook blinds were installed wrong. I contacted my salesperson Missy. She said she would follow up to get this corrected and that’s the last that I’ve heard of her. I guess when they have your money... that’s all that matters.

    The communication is HORRIBLE with this company. From the scheduler Rebecca that says she will call you back & never does (twice this has happened) to the installer Seth who has an excuse & explanation for everything. Two weeks later...my issue has yet to be resolved. I DO NOT recommend this company to anyone... not even my worst enemy. When you pay for overpriced blinds because the company can install it fast for you... BUYER BEWARE! Once they do fix it... I get to fix & repaint the holes left in my new construction dream home. Just ridiculous and very disappointing.

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    Customer ServiceInstallation & SetupPunctuality & SpeedStaff

    Reviewed May 7, 2018

    I contacted 3 Day Blinds with the confidence that I would have my blinds completely installed in time for a family party I was having. The salesperson came and did a very thorough job. We chose our blinds and everything went downhill from there. Our installer arrived on time and immediately informed me that my order was incomplete. They sent wrong product in order to show that the order was fulfilled however it just gave us false hope that we would have the blinds in time for our party.

    Within two days we were assigned a "case manager". The case manager called me and basically told me I had no recourse. I said that I did not get my 3 Day Blinds that I paid extra for and she was unapologetic. When I pressed her that this was unacceptable she only offered to refund the expedite charge. When I asked to speak to a supervisor it got even worse. The supervisor actually told me he could not guarantee when I would get the rest of my order and stated I don’t want to give you "false hope". 3 Day Blinds should change the name of their company to “3 days of false hope.”

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    Verified purchase
    Customer ServicePriceStaff

    Reviewed April 26, 2018

    Last Saturday (April 21st 2018) I had a salesperson (Dawn ** - avoid her at ALL COSTS!! As well as this terrible company) come into our home as we were looking for shutters for our large front window and decided on Roman Blinds for the 4 bedroom windows. As soon as we got the quote (which was more than DOUBLE what another (way more reputable) company gave us. Right then and there I shouldn't gone with my gut. I wasn't impressed from the get-go with the salesperson, but continued to give it a chance. She texted (not called but texted) her supervisor to see if it'd be ok if they matched the price of the other company, to which she was told yes, as long as we did it today. So against my better judgment I agreed and we gave them the check for 55% of the purchase price.

    She was CLUELESS. The measurements were a joke (she continuously changed the numbers on paper without once remeasuring). I literally had to show her how certain things were done (by how the reputable companies salesperson showed me)... So, I texted her Sunday night (24 hrs after) to let her know that we would be canceling our order and that I'd email the cancel notice first thing in the morning... Which I did. Heard absolutely nothing from her all day. Finally at 8:01 pm I received an email that said it'd be canceled. However, today - 4 DAYS later - we noticed the money was still deducted from our account. And of course no one will answer any calls - including our salesperson! ABSOLUTELY POSITIVELY DO NOT USE THIS COMPANY!!!Their salesperson are ridiculous... Their product is RIDICULOUSLY overpriced and they have the absolute WORST customer service on the face of this earth!!!

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    Verified purchase
    Customer ServiceStaff

    Reviewed April 11, 2018

    The company accessed my checking account without my approval. Then when I asked for my signed documentation which they never gave me they refused by not answering my email requests or calling me to say when I should expect the documents. They also stated that the person who referred them to me would get a discount; this hasn't happened. They are obviously untrustworthy and violated my rights by accessing my account without my written approval. I will be filing a complaint with Consumer Affairs, FTC and the FDIC.

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    Customer ServiceInstallation & SetupContract & TermsStaff

    Reviewed April 11, 2018

    I purchased the blinds on 3/10/18. It is now 4/11/18 and I have yet to receive the blinds. I received an email stating that the blinds will be installed on 3/27/18. Given that I work for a living I contacted the local number provided in the email. No answer. I called that number again and same response. I even called the representative whom I had let into my home on that fateful Saturday afternoon. My gut instinct told me to not make the purchase because I thought that they were affiliated with Costco!

    At any rate, the next thing I knew there was an email asking me to provide input on the installation. I thought that was rather strange given that I have yet to lay eyes on anyone with the blinds. I therefore answered the survey stating that very fact. I then received a telephone call from 3 Day Blinds and I wasted yet more of my time going through the narrative. The second person from the company then called to state that in addition to the email I should have received a telephone call setting up the date and time of my choosing none of which of course occurred.

    I then received a call from the local installer who then proceeded to give me a weekday schedule. I started to ask how many times must I repeat myself regarding no weekday installation? Before I could finish my thought I was met with insulting remarks about how this is the first time I am talking to you, I don't know anything about any of this etc etc. It was on a Friday afternoon and I was not about to elevate my blood pressure and so I simply got off the phone. The next phone call was from the previous person I had spoken to who assured me that they will get an installer from the Orlando area because I made it crystal clear to him that I do not under any circumstance want the current installer in my home.

    I also stated that I will contact my credit card company and sever all ties with 3 Day Blinds because it simply too much nonsensical drama for which I have neither the time nor the energy. He agreed that I should be going through it and that it is entirely up to me if I wanted to sever all ties but that he will try to find another installer. An entire week went by without any communication from anyone. And so I did the next best thing for me. I called Capital One and narrated the entire experience. They then reversed the charges.

    Today, exactly 32 days of my making the purchase I received a phone call from a person from 3 Day Blinds stating that I cannot sever ties and that they can work out a credit of some sort. My response was very simple..."Oh yes I can and I have and the next time get honest, competent people to represent your company." The utter and sheer arrogance that she thinks should could tell me that there is an agreement when they have not held up their end of the agreement and that I should not consider it a personal affront to being lied to explains why consumers have given them 1 stars across the board. I intend on reading reviews in the future before embarking on another business relationship with any company. If I had done my homework I would not have found myself in this horrible mess. I wish there was a ZERO star but since that is not an option I will settle for one star.

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    Customer ServiceInstallation & SetupPriceStaff

    Reviewed April 5, 2018

    We recently built and closed on our new home in Austin, Texas. I contacted 3 Day Blinds for a quote for window treatments. Diane the sales person was awesome pre installation. We paid for expedite service to have the installed in three days. The installer arrived on the 3rd day and installed the blinds. The motor blinds were not working properly so he indicated that new motors would be ordered. It has been almost a month and we have three blinds in major areas that are inoperable due to motor issues. We were assigned to a case manager "Crystal" who has not been very helpful in getting the situation resolved. The total cost of the blinds we chose is almost 5K. I am extremely unsatisfied with the product, quality and customer service experience and we are currently reviewing our legal options since we financed the blinds and the company has not met its obligations. I would never recommend this company. Buyer beware.

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    Customer ServiceInstallation & SetupStaff

    Reviewed April 3, 2018

    I made a purchase the early part of February. The blinds showed up as promised but I was dissatisfied with the design and installation. I purchased Roman Shades for the kitchen. I was told the ends would wrap so the ends would have a finished look. I agreed that would be fine. During the sale, I was not told the pull cord would be underneath the blind so every time I want to open the blinds, I have to lift up the blind and locate the pull cord to raise the blind. In closing the blind, the cord is easily located but the blind ends up laying on my arm as I lower the blind because it doesn't lay flat due to the cord being underneath. The blinds in the front room are top down bottom up. I was told it would be easier to open the center window if I had pull cords because I had a table in front of the window. I agreed. When the blinds were installed, the blind would catch on the window every time I opened it.

    After 2 email attempts to the sales rep and 2 emails to the company, I finally had the installer out to my house on the 28th of March. He added two brackets to the front window to pull the cords, one on each side, away from the window so the blinds wouldn't catch on the window. Nothing could be done with the Roman shade in the kitchen because "that's how it was designed". I have sent replies to the customer survey and still haven't heard anything. If the installer had checked the blinds, he should've known the kitchen blinds wouldn't open without lifting the blind and that the front blinds wouldn't open without catching on the window. He never went over the operation of the blinds with my son. If he had, he would've noticed the problem.

    I don't like the brackets on the front blind. He should've called and discussed my options before adding the bracket. If I would've known how the blinds turned out, I would've preferred no cords on the front blinds and a top down bottom up blind in my kitchen but I was led to believe what was ordered was the better option. The sales rep should've been more clear on what was being ordered and the installer should've had more communication with me. Now I'm stuck with a substantial dollar amount in purchases I'm not happy with. I was told 3 Day Blinds was a great company and were reasonably priced. I paid over $3800 for 9 blinds and I'm not satisfied.

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    Reviewed March 21, 2018

    On January 13, 2018 a designer representing 3 Day Blinds came to my house and we selected solar shades along with some Roman shades. The total cost was $4,998.35. About three weeks later, we received the solar shades and were told that the Roman shades were in production. At the end of February and many promises later, I was told that the order for the shades had been CANCELLED not once, but TWICE. By this time, a “case manager” has been assigned to handle the order which arrived today, MARCH 20. The shades were not what we ordered on JANUARY 13. Now I am being told that I cannot get a refund because there is a 30 day cancellation period. ARE YOU KIDDING ME?? This whole thing has been a nightmare. All I wanted were some Roman shades for five windows. Don’t bother using this company unless you want continued delays, excuses and frustrations.

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    Customer ServiceInstallation & SetupPunctuality & Speed

    Reviewed March 9, 2018

    The reason we used 3 Day Blinds was because we needed the blinds installed ASAP. We paid extra for expedited shipping and was promised the delivery and installation in 3 days. After paying the nightmare started. We were called and told the tech was going back to his home state (3 Day Blinds uses subs in Florida). Then we were called and told the shipment was delayed then we were told we had to wait because the local tech quit (this was after we were told the only tech they had was from TX) and finally told we had to wait because they had another customer to install before use.

    Once the installation started they shipped the wrong valance and a shade for the kitchen. We also purchased a five channel remote and was given a single channel. We have just completed the work 6 weeks later and then the original promised date. Customer service tried to help but they have very limited authority or capabilities to really resolve any problems. In summary stay away from 3 Day Blinds. Find a local supplier and installation company, you may have to wait a few days longer but it will be worth it.

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    Contract & Terms

    Reviewed Feb. 23, 2018

    I met with a consultant and agreed to purchase Top Down Bottom Up blinds. They sent standard blinds. In order to resolve the issue, I was forced to pay an "upgrade" fee to get the blinds I thought I already purchased. I was already locked into the contract and had no way to back out or return the standard blinds. I had no choice to pay more than what I already agreed to, to get the product I wanted.

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    Customer ServiceInstallation & Setup

    Reviewed Feb. 22, 2018

    I ordered 38 blinds from 3 Day Blinds on Oct 23rd 2017. The blinds were installed mid November. Most of the blinds were mismeasured as the installer acknowledged himself. One week later the first blind started to warp and many are badly warped by now - it is winter = cold outside! This was reported to the company by me and the installer who had to come out to finish the install that is still not finished! The company has two kind of blinds - vinyl and wood. I have two big windows with wood and the rest vinyl. Both wood and vinyl are warping and don't close properly. They now want to replace the blinds with the same product which makes no sense because the same thing will happen with the same product.

    Many homes here in Sedona have blinds and I have never seen them warp - it is the company's quality that lets them warp. This is a rental property and I need to rent it out and definitely don't want to spend months waiting for the company to finally realize they don't have the right product for my needs. I kept calling and reporting the issue for months now but they don't return calls. Desired Resolution: Refund. Desired Outcome. I need them to uninstall their blinds and give me a full refund. If they don't want to uninstall and re-install the window coverings I had I will take care of it myself but I do need my $12.625,66 back.

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    Customer ServiceInstallation & SetupPriceStaff

    Reviewed Feb. 21, 2018

    I had salesperson come to home. She didn't even explain different products. She just went right to figuring out cost. I said I thought that was high. She said, "Our blinds are metal. We don't sell vinyl blinds." Decided to buy. She also said lifetime guarantee. Both were not true. After researching web page. I called and no one wants to talk to me now. They call it 3 Day Blinds and week and half before coming to install. I also was told they would install at my convenient and was told if After a week if I didn't take 8:30 appt. I would have to work another week. I am handicapped and not good in morning but no one cares now. They got 780.00 from me. They aren't coming for three days and had nerve after all this to ask for rest payment before. "No way," I told them. "When they are installed and I am satisfied I will pay balance." Very bad business. Five different people involved and no one wants to talk after they got my money. I wouldn't recommend them to anyone.

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    Customer ServicePriceStaff

    Reviewed Feb. 17, 2018

    3 Day Blinds used to be a great company when they had local stores, now you are in contact with an 800 number, and people that who are not familiar with how they are made or what parts may be needed. My blinds are older and in need of some repairs (broken wands, broken pulls, and the bottom plate had come off of some of the blinds, this home has been rented for the past 6 years to an older lady).

    Upon my request for a repair person to come out and make a list of all the parts that would be needed to fix them they asked for $85.00 for a service call, which I gladly paid. Upon speaking with this customer service person, she had no clue about anything I was telling her, I wondered if she had seen one of their blinds. The service person came out and I spoke with him over the phone and asked him to please check all the blinds while he was there and so I could walk him through the problems I was aware of. He informed me that a button usually on the bottom of the blinds would not work for my blinds because of the width of the decorative tapes, and that the same part would have to go back on, and that they could be repaired in their original manner. That was acceptable to me.

    Now 3 weeks later I just received an email stating that the buttons have been discontinued, which we had decided wouldn't work for my blinds. Now this customer service person is telling me to have a service person go out and check to see what parts will be needed is going to cost me $200.00, I emailed her and said he has already done that, he just needs to put the parts on. All of these parts have a lifetime guarantee. They need to hire experienced people who know how the function of the blinds work, so they can offer better customer service. I am assuming they have been sold since all stores have been closed.

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    Customer ServiceInstallation & SetupContract & TermsSales & MarketingPunctuality & SpeedStaff

    Reviewed Dec. 18, 2017

    On 11/25/17, a design consultant came to my home to measure the windows and sliding glass door for my home. The consultant arrived earlier than scheduled, but I made the adjustments with the anticipation that I would finish sooner. The consultant was at my home for more than 3 hours, which was spent on measurements and selecting the product. Upon completing the estimate the consultant provided me an estimate of over $1800. The design consultant was requesting 51% deposit and I informed her the price was out of my budget. The design consultant then recommended that I could break the project up into small parts and thus I decided to go with the recommendation and asked that I have the verticals for the sliding glass door first.

    To my dismay, the design consultant deleted all other measurements. Although she assured me that she could get the measurements for the other windows back, she stated that she was having difficulties with obtaining all other measurements outside of the measurements for the sliding glass door. I decided to move forward with the payment for the verticals for the sliding glass door. I made a 51% deposit and the consultant told me that she wanted to make sure that the measurements for my sliding door was accurate and that someone would be calling me on Monday 11/27/17 to come out and re-measure. No one had called me on Monday, 11/27/17, thus I called the company on Tuesday, 11/28/17. I informed the customer service agent that I was going away for a few days for a cruise and I demanded that someone come out prior to my departure. Someone came out on Sunday, December 3rd to do the re-measure.

    On December 11th I called 3 Day Blinds because my install date of December 16th was approaching and I had not heard from anyone. Upon notifying the customer service that my install date was approaching and that I had not heard from anyone that I was concerned the customer service representative was so rude and continued to remind me that I signed a contract and that the anticipated install date was only an estimation and not a guarantee. I asked to speak with his supervisor and was directed to Jodi **. Jodi ** stated that she would look into the contract and get back with me ASAP. To my dismay, Jodi too began to remind me that I signed a contract that stated that the install date was an estimation and not a guarantee. Jodi went further to remind me that "I had the option to not move forward with the install at the time of the consultation.

    I then reminded Jodi that the design consultant talked to the company being in Riverview where I reside and that the company has never had any issues with delays. Thus, based upon the assurances of the design consultant I chose to go through and put down a deposit of 51%. December 16th came and went. I notified the blind company that I will be cutting my losses and not moving forward with the deal as I am very dissatisfied with the company and personally believe 3 Day Blinds is a scam. The design consultant hasn't returned any of my calls and Jodi **, the lead has been downright rude, cruel, and nasty in my interactions with her.

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    Stacy increased rating by 4 stars.
    Customer ServicePriceStaff
    After a positive interaction with 3 Day Blinds, Stacy increased their star rating on Dec. 11, 2017.

    Updated review: Dec. 11, 2017

    3 Day Blinds reached out and resolved my concerns to my satisfaction.

    Original Review: Dec. 7, 2017

    3 Day Blinds phone agents lied to me and it’s going to cost me over $2,500 to fix. I've purchased a standard honeycomb shade and three dual-shades from 3 Day Blinds for four windows in my home since May 2016. I recently had the windows in my home replaced. At the beginning of this process, I contacted 3 Day Blinds to inquire about having my blinds' length cut down, per the dimensions on my newly installed and soon-to-be trimmed windows. I was told that for an $85 visit fee and $40 cut fee per shade that my shades could be picked up at my house, cut down, and returned to me.

    With the knowledge that my shades could be cut down, I told my contractor not to worry about matching the window opening to my shade length, but to focus on installing the trim to look its best. Now that the work is complete, I contacted 3 Day Blinds to schedule the home visit and trimming of my shades. I was informed that 3 Day Blinds does not trim shades. They were sorry I was misinformed, but that's their policy. There is nothing they can do for me -- except help me order $2,500+ of new shades! Buyer beware in trusting 3 Day Blinds.

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    Verified purchase

    Reviewed Dec. 4, 2017

    Very unhappy how my shades fit my windows. When I ordered them I was not told these shades would not fit my windows properly. They stick out about an inch and a half from my windows. Plus I was told there would be no pulls on them and there was. When I complained, I was told I could order new ones with a 30% discount. I already paid thousands of dollars for the ones I have. This is what happens when you pay for something before it is installed.

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    Customer ServiceInstallation & SetupPunctuality & SpeedStaffProcess

    Reviewed Nov. 21, 2017

    The total cost for two backdoor window shades, with a promotional discount, came to a little under $600. I expected this. But along with that cost, I expect a certain level of service. The initial appointment was great. The designer was prompt and courteous. He was friendly, offered suggestions, but wasn't pushy. He brought along with him many samples for me to see. I felt good about the first visit. First impressions are important. Well, it's been downhill fast ever since!

    3 Day Blinds contracts out their installations, which is fine. But, they should remain integrated in the process more than the level I have seen. Basically, 3 Day Blinds is out of the picture once the order is placed by the customer. This is a huge disappointment, especially when there is an issue with either the installation or the finished product. In my case, there was an issue with both, the installation and the finished product that was delivered to the installer to install. From my experience, there is a huge disconnect between the installation process and 3 Day Blinds.

    Before my initial design consultation, I updated 3 Day Blinds with my cell phone because all they had on my file is my work number. I made a point to call 3 Day Blinds and ask them to remove my office number and add my cell. The representative I spoke to seemed efficient, and said she changed the number for me. However, I soon came to realize that something must have gone wrong because the installers only had my office number to reach me. How or why, I have no idea. But, it caused many problems during the installation phase.

    Once my finished product was shipped, I received an auto generated email from 3 Day Blinds advising me of the shipment. Once received by the installers, I am supposed to receive a call from the installer to schedule my installation. I never received a call. So, I called the installer number that is listed in the shipment email notification from 3 Day Blinds. I scheduled my own installation appointment with the installer directly, and was told by the installer that I would receive an installation appointment confirmation email, and that the installer will call me about 30 minutes before his arrival since the appointment time is a block window of time. I reiterated to the installation company to be sure to call my cell phone, and once again gave it to them. I even asked the rep to repeat it back to me.

    On the day of the installation (SATURDAY), I was home waiting…and waiting. I never received a call from the installer. I called the installation company 1-hr after my appointment time had passed to inquire about the status of the installer. I left a message on their voicemail to advise that the installer never showed up and never called me. I called back again on Monday morning about the installer missing the appointment, and left another message detailing out the situation, and once again leaving my cell number. I never received a call back.

    I called again on Tuesday morning, this time, someone answered the phone. It was the same woman with whom I had spoken the week before when the installation appointment was scheduled. She was very nice and apologized, and then told me they had been calling my office number. I asked her WHY, considering I had changed the number on file, and always left my cell in the 3 voicemail messages I had left with the installation company. Her response was, “You will need to call 3 Day Blinds to correct it.” I had already corrected it before the initial consultation! I had also always given the installation company MY CORRECT CONTACT NUMBER. So, evidently because the installer supposedly called my office number and did not reach me on the day of the installation, DESPITE THEM EMAILING ME A CONFIRMATION EMAIL, the installer did not fulfill the installation appointment.

    What a ridiculous waste of time! I scheduled yet another installation appointment with the installation company. Once again, I reiterated to the installation company that my office number is not where I can be reached. My installation appointment was scheduled for 5 days after my first installation appointment, 12 days after I placed the order with the designer. The installer had a window of 3-5pm for my installation. He did not arrive until 6:30pm. The installer was very nice. He installed the two shades, and even pointed out to me that both of the shades were made incorrectly. The roll direction was not what I ordered. So, he said he would get in touch with 3 Day Blinds, advise them of the error in the roll direction, place a replacement order, and that the installation company would call me to schedule the re-installation once they receive the replacement shades.

    It’s now been 3 weeks since I placed the order and I STILL do not have the shades I ordered! “THREE DAY” Blinds, not accurate! I received a “courtesy care” email and phone call (left me a voicemail) from 3 Day Blinds asking about my experience. Via phone and email, I expressed my discontent at the level of service and lack of competence I’ve received in the handling of my order by 3 Day Blinds and their installation. The response, which I received 2 days later expressed no apologies for any part of my complaint. I will NEVER use 3 Day Blinds again. There are other companies who have the same products, for the same prices, but have better reviews.

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    Customer Service

    Reviewed Oct. 25, 2017

    I am completely unsatisfied with this unsafe product and I told the installer right away at my home and he reviewed the product to not fit the sides of the inside window sill. I told him to take back and he said he would write a note. I called right away and was told she, Ramona at Customer Service said she would review. It is terrible product that does not fit within the window and I have been told it is normal and you can see within each side into my home. I asked for my money back and she said she would not refund me. I asked about their motto of highest customer service and she said that they cannot refund. This is uncalled for. This was one blind for $630.00. I do not want a new blind, I want my money returned.

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    Installation & SetupPunctuality & Speed

    Reviewed Oct. 13, 2017

    So this is our second time around with 3 Day Blinds. I figured our first disappointing experience with them had to be an anomaly so chose to try doing business with them again. We needed blinds for five floor to ceiling windows. The consultant comes out and measures the windows. Husband tells her at least four times about our last experience with missing spacers for the blinds and she assures him the spacers will be shipped with the blinds. An appointment is set five days later and the installer comes out (initially an hour early - we weren't home so he left and did not plan on coming back, coming back only because the company insisted he come back) only to find there are no spacers so he cannot hang the blinds.

    Installation appointment #2 is set and they show up with spacers but not the right type of screw to hang the blinds. During this time we are living with glare in the house during the day and a sense of living in a glass house at night. Installation appointment #3 is set and he comes out and can only hang four out of the five blinds because yet again he doesn't have all the proper equipment with which to hang the blinds. Installation appointment #4 is set and he comes out and gets the fifth blind hung but cannot correct gaps in the valance so it is decided to recut the valance and place a keystone in the center to hide the gap where the two boards come together.

    Installation #5 appointment is set and he comes out and hangs the new valance and places the keystone, which is off center. Three months have now passed since they came out, insisted on full payment up front and cashed the check while the ink was still wet. How they stay in business is beyond me. We won't be using them again - ever.

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    Customer ServiceInstallation & SetupCoverageStaff

    Reviewed Sept. 7, 2017

    This is the worse experience I had in my life. The installers were classless and unprofessional, they look like homeless people and drug addicts. They don't even use good language, I wonder how can your company have this kind of useless people! They didn't wear shoe cover and bring all the dirt from outside to my living room, they kept the frame and panels on my sofa sets and ripped it off, bought 7 windows, installed 6, and one they broke. Out of the 6, one was damaged and another one was not aligned since it was not measured properly. They will have to remove this 2 and put it back again.

    Now pls ask them to come and measure the one that was not aligned with the other windows? My living room looks so ugly now, I have my son's birthday party on 9th and around 20 families will come. This is going to be embarrassing! This is so bad man! Above all, I wonder why this person does not know how to use the restroom??? One of the installers used the restroom and they didn't flush the toilet, there was poop on the toilet and on the floor, when I asked them about this they started arguing with me.

    I called your office and spoke with one supervisor named Joseph, while I was on the phone I asked this guy that you have to clean my toilet before leaving and the guy who messed up the toilet cleaned all the poop. This is just ridiculous Corey, and I am serious about this. I will never ever recommend you guys to anyone and also will try my best to depromote you guys by all the means I have. How can these installers be this rude? I just kicked them out of my home.

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    Customer ServiceCoveragePriceStaff

    Reviewed Aug. 1, 2017

    I wish I had read all these reviews before I contacted and contracted with 3 Day Blinds. The honeycomb shades did not fit, did not cover the windows and provide privacy and light filtering which were my two criteria. 3 Day Blinds wouldn't refund my money because they said they were "custom made." Really? If they were customized why didn't they fit? Then they overcharged me for a product I was looking at before the honeycombs. I did not realize that. Oh yes, 3 Day Blinds wants to access your credit card and take monies out. I advised 4 days ago not to do this anymore, and they are trying to do it again today. It has taken me two months to be able to find something that will fit my French doors. However, the product is not produced by 3 Day Blinds which is a good thing, because maybe they'll fit.

    Anyway, the Hunter Douglas vertical honeycomb which is the only thing that will work on my door, but which no one ever even suggested, is more expensive and 3 Day will not compensate me for my time, inconvenience, being overcharged, lack of privacy and security. The "case manager" I dealt with at Home Office wrote and told me "You never requested compensation," to which I replied, "it should have been offered by you." Her response was that when everything is complete (my having paid for all their rip off products) that she would "consider" compensation. Linna is her name and she represents the quality of their products to a tee -- need I say more. I asked Linna to have one of her supervisors contact me immediately. Crickets, as I have heard nothing.

    If anyone is interested in doing a Class Action suit against 3 Day Blinds, let me know. This is absolutely ridiculous and these people need to be held accountable. It is not right to treat clients this way. If it weren't for customers they would not be in business. We pay for their salaries!!! I can stand outside my bedroom window and look straight in and see my bed. I have been barricading boxes around my bed for over two months so I will feel safe. DO NOT BUY FROM THESE PEOPLE; YOU WILL BE SORRY!!!

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    Customer Service

    Reviewed July 10, 2017

    I already have cordless blinds from 3Day Blinds before. Then I ordered more for the rest of the rooms, but blinds WITH CORDS was placed for my order. Now that everything was paid for & several messages were left from their rep. nobody's returning my call, this is very frustrating. What a customer service!!! NEVER AGAIN!!!

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    Customer ServiceInstallation & SetupContract & TermsPriceStaff

    Reviewed June 1, 2017

    Has to be one of the worst customer service I've ever come across... but oh so nice until after the order was placed, paid for, then installed. Once that was all completed, they didn't give a ** about us. Ordered 4 custom blinds for my condo that cost around $2400.00. Was told when I ordered them that it was "Lifetime Guaranteed" that if they didn't work properly or parts were needed they would be replaced. One of the main reasons that we decided to buy the blinds from 3 Day Blinds. Well 2-1/2 years later everyone of the blinds aren't working properly. Called and told them what was happening, and now I was told it's a "LIMITED Lifetime Guarantee". A service person would come out but we had to pre-pay $87.00 in order for them to set up an appointment, which they would notify us in 3 to 5 days for an appointment.

    Not only were these blinds way too expensive to begin with, but they sold them to us under false pretenses. There was no such thing as a LIMITED lifetime guarantee when we bought them. If you're considering buying anything from them I would definitely make sure what you hear is the truth, and get it in writing, not in some small contract print after the fact that you already purchased them.

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    Customer ServiceInstallation & SetupPriceStaff

    Reviewed March 2, 2017

    I made a purchase of custom flat shades for my kitchen, dining room, 2 sets of french doors, 1 large shade above french doors in kitchen, one large shade above the three windows in my dining room, 2 shades also mounted above trim in my living room finally 1 blind for a single door in my living room. The cost amounting to almost $6000.00. I called three days after install with issues that needed to be addressed.

    The large shade in the dining room over the three windows is not straight, there are no corner returns so the end of the shade especially the ones over the trim show bright white wood instead of material. One of the kitchen blinds had a spot so they order a new one with the wrong cord. The installer put it up left in a hurry with my other shade and I had to take the spotted one back and he ruined that cord. I had a second opinion from BJ Blinds and Drapery's on my issues. She was appalled. My first contact with "Steve **" was about a week after install he sent the installer to my home to take pictures twice and said he sees nothing wrong!! Maybe he should look at them in my home rather than making that decision from his office in California REALLY...

    I called again customer care and filed a second complaint and asked that Steve ** not be involved because he's no help! So who calls me Steve **. I told him I really did not want to deal with him. He said he'd pass that on. No calls to help me since. They are not a company that stands by their product. Once they have your money you're dead to them. I blame myself for not reading the other reviews. I'm a senior citizen and live on a fixed income. I saved over two years for my window treatments. SHAME ON THEM!!!

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    Customer ServiceInstallation & SetupStaff

    Reviewed Feb. 14, 2017

    I ordered roller blinds for my (whole) home. The consultant was lovely but I waited more than one month for word that the shades were ready for my home. Finally, I called the consultant back - they had the wrong telephone number. I asked the consultant to change it. She said she did. Again, I waited. Called her back. No response this time. Called the company. Not customer service friendly at all. Finally got a partial install. The installer reeked of cigarette smoke. Left blinds uninstalled. I called company back. Again, not customer friendly. Second phase install. The texture of the blinds didn't match those that had already been installed. Called customer service. No help. Just open a ticket. Oh, they still had the wrong phone number. Finally got someone to listen, and here comes consultant to help me re-select 7 blinds. Waiting again. 3+ months of this and I'm tired of their snotty, irritable customer service people. Also know that the installation people are a separate company - NEVER AGAIN.

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    Customer ServiceInstallation & SetupPricePunctuality & Speed

    Reviewed Jan. 27, 2017

    Please, please, consider not making any deals with this company. They are terribly expensive. Their products are not worth thousands of dollars. I was told I didn't have to pay the balance until the installation was all done. They came to install the blinds, and one of the panels was missing pins, the installer left in a rush leaving the panel on the floor without even saying goodbye. The company sent me an email about paying the balance saying that it was due before the installation. I paid it all, and 2 weeks later the job still was not done. Anyone would think that as a courtesy you won't pay a balance until all services are complete. I had to call them numerous times to have them "finish" the order, as of today I am still waiting for someone to call me back. Worse company ever. May as well just throw your money in the garbage. Very expensive and not worth it!

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    Customer ServiceInstallation & SetupStaff

    Reviewed Jan. 18, 2017

    I wish I had done more research on companies, especially 3 Day Blinds, as I have now seen many complaints about the "customer satisfaction" they supposedly guarantee with every mission statement at the bottom of every form and correspondence! I'm appalled they have an A+ rating on the BBB, as this is not reflected on ratings and comments I've seen. I had the usual experience of a very nice and helpful sales rep. Presley ** come to my home, measure and show me choices for venetian window/door blinds for my entire house, contract to sell me such, with a credit card for 1/2 down payment of $3,000 - unbeknownst to me this included an auto charge for the remainder of the blinds upon installation. Never recommend this, as I learned limits your dispute chances w/o great effort on your part to dispute it with your credit card company!

    The blinds arrived, installed and the French door blinds had to be moved as they were interfering w/ the doors opening completely, the windows installed on an outside mount, which the sales rep recommended for total darkness in my bedrooms and entertainment room - they have total light leak around all windows. 3 Day Blinds blamed the installers that it was a new/different type of process, therefore not their fault. I was given only the choice of new replacement blinds, at my expense, 30% off and had to do it within 30 days, only after great problems contacting them. As another customer put it, they lost my business after spending over $6,000. Do Not do business with this company. Very poor "customer service".

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    Price

    Reviewed Jan. 14, 2017

    I ordered blinds from 3 Day Blinds for my home that I had just remodeled, and the quality of the more expensive blinds was extremely poor. I had pinch pleated blinds put in on my French doors and windows in my living room and the first time I tried to raise them the pull fell apart in my hand. The installer told me to use a little glue on it. The dark "wooden" blinds in my bedrooms were put in backwards. I complained and they sent a different installer that apologized and rehung them properly along with rehanging the French door blinds that were extremely crooked. The only ones that have stood up are the least expensive white ones. All in all I won't buy from them again.

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    Customer ServiceInstallation & SetupPriceStaffReliability

    Reviewed Dec. 12, 2016

    I placed an order to provide window coverings for my entire home. The total came to $4000. Everything seemed to be running smoothly, the sales person was fine and they were completed in a timely manner. Upon installation, I noticed some imperfections with the vertical blinds I got for our sliding door. I had ordered the fabric covered slats. I'm not a fan of vertical blinds, but that was the only affordable option. Within a week it was apparent that these blinds were cheap and not going to hold up for any amount of time. They were uneven on the bottom and the slats were starting to break from the holder on top.

    I called customer service and was told they could replace them. I asked why I would want to replace a cheap and defective product with what would most likely be another cheap and defective product. I wanted my money back. This individual refused to offer a refund and became rude. I asked to speak to his supervisor and as told someone would call me back. After a couple days, I called them and finally spoke with someone who assured me that I would receive a refund. Which I did. Finally. Will never use 3 Day Blinds again. The product is cheap and poorly made. Like most things these days.

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    Verified purchase

    Reviewed Dec. 8, 2016

    I allowed a salesperson to enter my home, show me options, products. She measured my windows, had me pick out options. She pressured me into using my credit card. I did not feel comfortable doing so. Being a widow and on a limited budget I thought it would work out. I did not check any boxes, nor did I authorize for 3 Day Blinds to charge my credit card again. They did anyway. I have never received a thing in the mail, stating they would be charging my credit card for the balance. The paperwork I received clearly stated that I did owe the balance until the product was installed. The sales consultant arrived at my home on 9/28/2016. As of this date, 12/8/2016 the 3 Day Blinds company took all my money, I have no blinds!!!

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    Installation & SetupStaff

    Reviewed Dec. 8, 2016

    When our shutters were installed they had defects. They offered to replace one of several that had defects even after sending their factory rep out to confirm the problem. They want us to pay for new shutters instead. After weeks of talking in circles with people who say they want to help we're nowhere close to resolution and extremely dissatisfied and frustrated. Do NOT do business with this company. This is not a local rep issue. She was great. This is a systemic corporate issue. These are the worst kind of people to work with and you will regret spending your money on them.

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    Customer ServicePunctuality & SpeedOnline & AppStaff

    Reviewed Dec. 6, 2016

    I met with the sales rep and placed the order. My card was charged and I was given a delivery date and install date. Then she went silent. Three weeks later I tried to contact her but only got her voicemail. She didn't return calls or respond to email. I contacted Corporate and they informed me that my order was "on hold" because the Rep never finalized the order. They took it off hold. Two weeks later I was notified that the installer would be available. We set a date and it went without a hitch, yet I was still missing two blinds. As I dug into the details of the missing blinds, I learned that they had double-charge my card for these two items. They reversed the charge and promised a delivery date for 4-weeks later. Here I am six weeks later and it's still silence from 3 Day Blinds. The status on their website says the blinds are still being manufactured.

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    Customer ServiceInstallation & SetupPunctuality & Speed

    Reviewed Nov. 24, 2016

    They were 4 weeks late installing. They put the remainder of the payment on my card without even a phone call. When I called to ask them to put the final payment on a different card they said that they could not do that because they couldn't issue a credit to the original card. Are you kidding me! Some of the wood blinds were suppose to be textured but after the order we were told that they don't make those anymore... hummm. This was the second time that we used this company. Now they have lost our business after spending over $6000.00 with them...

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    Customer ServiceInstallation & SetupPunctuality & SpeedStaff

    Reviewed Nov. 22, 2016

    I recently purchased a new home and wanted to get blinds for the master bedroom. This is particularly important to me as I suffer from chronic migraines and light bothers when I have an attack, so I need to have a very dark room. I wanted to get blackout shades for all the windows, especially the skylight which is directly above the bed.

    I called and made an appointment with a consultant, Deborah **. I met with her on Monday August 22. I explained my situation and she helped me pick out the best blinds for keeping my room as dark as possible. She explained that it would be a few weeks to get the blinds in and installed as they were a custom order and I wasn’t paying for express shipping. This was okay with me, since I wasn’t moving in to the new home for several weeks anyway. That day, my credit card was charged for the 4 blinds that I ordered. I asked Ms. ** to email me the invoice/receipt instead of printing out a hard copy. She never did so (to this day I have never gotten any kind of invoice or receipt).

    A few days later I got a call from the installation company to come measure the skylight. The installer came and had to go up on an extension ladder to measure the window. Several weeks later, I had heard nothing from 3 Day Blinds or Ms. **, so I emailed customer service inquiring when I could expect my order to be ready. After this, I had brief contact with Ms. ** who claimed that she failed to put my order through because the measurement of the skylight was smaller than the original order, so she needed to refund me money, and could not place the order until she did that (not true it turns out), and that she had been away for two weeks and was sick. At this point I called in to Customer Service and complained about the issue. I spoke with a gentleman named Wendall. He also said that he could see no order, provided me with a case number and said that a case manager would contact me within 24 hours.

    Two days later, I had heard nothing. So I called back. I did not get the name of the person I spoke with but she basically said that “everyone is so busy here that the best way to reach your case manager is email.” She gave me his name and email and I sent him an email on 9/29. Again, I got no response. I called back on 10/3 and spoke with a very nice woman (again I did not get her name). She apologized and said I “was on a list” to get a call that day. She promised to call me back herself the next day to make sure that I had been called and she did so (she is the only person who followed through during this whole fiasco).

    I did finally hear from Joseph **. He said that my order was being “expedited” but that he couldn’t give me a ship date, but I would be contacted when it did ship. I asked him if he received my email of the 9/29 and he stated he did, but that he was “too busy” to respond. I got an email from Mr. ** on 10/5 saying my order would be delivered to the installer on 10/10 (a Monday) and they would call me to schedule. On Thursday 10/13, I emailed him because I had not heard anything from the installer (why do I have to do this?). They finally got in touch with me and scheduled the install for Tuesday 10/18.

    On Tuesday, the installer shows up, but the work order, which according to the installer comes directly from 3 Day Blinds, did not specify that one of the windows was a skylight, so the installer did not have the appropriate ladder. They rescheduled the skylight install for 10/20. On 10/20, an installer showed up, but was hesitant to go up on the ladder alone, so he refused to do the install. The first date they could reschedule for a two person team was 10/27. To recap: my 3 Day Blinds have now taken 60+ days for installation.

    The consultant failed to submit my order, and that was ONLY caught because I called to check on it. I have never gotten any paperwork/invoice/receipt from 3 Day Blinds for this order. I have been repeatedly ignored, the only contact made over this issue has been ME calling THE COMPANY. Once the huge error of not placing my order was discovered, someone should have been in touch with me on an almost DAILY basis keeping me informed of progress. Instead, I had to continue to call for updates.

    A HUGE miscommunication with your installation company resulted in me having to wait an additional 2 weeks for my blinds. There is simply no reason that the installers should not have known that the skylight was situated as it is. First, Ms. ** viewed the skylight and should have made a note of its height. Second, there was someone from the installation company here, on a ladder measuring that skylight. Third, the first installer also saw the skylight and could have communicated its situation to the company.

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    Customer ServiceInstallation & SetupPunctuality & SpeedStaff

    Reviewed Nov. 3, 2016

    The Salesman, aka Design Consultant, came to our house an hour late. The scheduler said 5. The Design Consultant claims it was supposed to be a window of 5-6. We specified we wanted pull down roller shades, no cords. We went through his book and selected pattern and color. Our dinner guests arrived so the Design Consultant gave us a price and said he would email a copy of the order. Which he did and which we looked at price to confirm it was as he indicated. When installer came to install the blinds they had cords and could not be installed on our sliding glass french doors. 3 Day said we were wrong and were sending their "expert" to install. Expert came and said these blinds CANNOT be installed because they have cords. 3 Day Blinds said the pattern we chose ONLY comes with cords and we ordered them and they will not give us a refund.

    In the interim we have called and emailed half a dozen times with no response from Design Consultant or Agatha the customer care representative. Yesterday I called one last time saying I was called our bank card dispute center if I did not hear back. I received an email this morning saying they would refund the $125.00 installation charge. I have now contacted the Bank of America Dispute center and we will see where this goes. This company and their people are terrible.

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    Customer ServiceInstallation & SetupPunctuality & SpeedStaff

    Reviewed Oct. 27, 2016

    After my roller shades were ordered by the sales person, the measuring in the depth of the window was not done correctly. When installer Ray came out to install 2 power roller shades, one of them did not work and had to be reordered. 2 of my other roller shades were cut too short and he said they would be reordered, and the valances did not fit the 2 of the 7 windows, and he said those would be reordered. He was supposed to reorder the 2 shades that were cut too short and reorder the valances as well and reorder the new power shade that wasn't working. The power shade came about 3 weeks later and now I could not get both shades to work on one remote. I never got the two rollers shades that were cut too short because he never actually reordered them. So he had to come out again to remeasure those and the 2 valances that were done wrong.

    So I got a call they are coming to install everything that was ordered a couple of days ago. Two days ago I was waiting diligently for them to come install all the reorder stuff, and he said he rang the doorbell and there was no answer. Two people here and nobody heard a knock on the door OR the doorbell? I was going to the window constantly to see if they were here yet. He took a picture of the house from the outside and is using that as proof that he was at my door, but I swear with two people here, nobody rang the bell or knocked on the door. He said he called the house, and I had a call while I was in the bathroom. By the time I got to it he was not there and he left no message.

    So this guy has a record of calling me but never left a message, and said I never answered the door. This guy should be fired. He is playing games. He never turned in the reorder in the first place and got it wrong twice, it went into space once. Then he came back twice and it has been since June and now we are almost in November, and I can't get this company to get everything straight and finish this job. I will never ever order from this company again. I am completely livid!!!

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    Customer ServiceInstallation & SetupStaff

    Reviewed Oct. 17, 2016

    I'm beyond frustrated with the way 3 Day Blinds has handled my case, as a customer. I contacted this company back in July 2016 to install blinds for my kitchen, front entry and French doors. Here we are mid October now, and the task has yet to be completed. I've spent countless hours on the phone, leaving messages, emailing back and forth, and being available for 3 installers and 2 salespeople to show up at my home for this job to STILL not be done.

    I found out my salesperson quit shortly after he helped placed my order to top it off. He was new to begin with. He put in the wrong order, with wrong texture, wrong measurements and told me my having Mondays off as the ONLY day for install would be "no problem". Wrong! Everything has been a problem. Then I was told ALL would finally be corrected with a credit of about $300 back to my credit card (not even the full amount). The new sales rep tried contacting someone to help her while at my home, without luck. No one answers, not even for her! This is horrible business, terrible customer service and honestly I'm surprised this company is still in business. I would never recommend this company.

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    Staff

    Reviewed Oct. 6, 2016

    Do NOT believe salesperson who will tell you that you have 3 days to rescind order. Company did not let me rescind order even when saleswoman admitted it was within the 3 day window. Corporate will NEVER let you change your mind.

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    Installation & SetupPrice

    Reviewed Aug. 24, 2016

    We ordered a set of blinds for a customer 5/31/16 which had an estimated install date of 8/15/16. We understood that it was a custom order, so the wait isn't the main problem here. As 3 Day Blinds farms out installers, it is very hard to get a hold of your actual installer. On top of that, 3 Day Blinds was unable to verify where they shipped the blinds- to the customer? to us? to themselves? or to the installer??? Now they can't find our order and hint it may need to be reordered!!! NOOO!!! Please don't make us wait another 3 months for this ONE ITEM!!! Because of the amount of people that end up being involved in their ordering and installation process- it ends up being very aggravating as the consumer. Paying more money to go with ANY other company would have been a better option than all of this madness.. AAAGGGHH!!!

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    Customer ServiceInstallation & SetupSales & MarketingStaff

    Reviewed Aug. 21, 2016

    When we received the flyer and coupon for 3 Day Blinds, we were excited. We had seen so many great window treatments from this company on all the decorating shows. Did not know the blinds do not come in 3 days unless you pay an up charge. We think this is false advertising. The sales rep seemed very knowledgeable, although, when the blinds arrived, the set for the french doors were too wide. The wood slats were warped in the kitchen and some of the order was missing.

    The first installer was great and knew what he was doing. The second installer was not consistent at all. He installed all the top pieces that were missing from the original order and they all had to be redone until they fit properly. We have had the warped lightless wood slats reordered and shipped 3 times now and are awaiting the 4th shipment because they keep sending the wrong type. After speaking and emailing someone in California several times, they finally gave us a refund for the blinds on the french doors. The installer was to come to take those blinds down, but the company never scheduled the visit. We finally took them down ourselves. On the installers most recent return, he was to install the new slats to replace the warped ones and take back the blinds from the french doors. He said he had no orders to do that and he would not take them.

    I called the person in California again and she said she would reorder the blind slats that were incorrect. She stated that is was clearly on the order that the installer was to remove the blinds we had taken down. I have asked that the installer not come back to the house since he is not following directions. We shall see if this ever gets resolved. I did receive a refund for the incorrect blinds, but I will not recommend nor use this company ever again. It has scared us off from any company sending fliers and coupons. We now feel if you have to advertise that much, you probably do not have repeat business! Never again!!!

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    Customer ServiceInstallation & SetupStaff

    Reviewed Aug. 18, 2016

    Where do I begin, this is the worst company ever!! I WOULD NEVER RECOMMEND THIS COMPANY TO ANYONE! I wish I never let the sales person in (Ketty **), who has never bother to call me, terrible customer service. In reading some of the reviews, I see that I'm not alone with my complaint. I wish I would have read the reviews, but believe it or not I'm a repeat customer (not anymore).

    I place an order for two blinds on June 11, 2016, and it's now August 18 and I'm still waiting for one blind to be installed. 3 day blinds are full of excuses, their customer service is terrible, and no one ever calls you back to provide any updates although they promise to call. So, I called again and was told that I have to wait until maybe Sept 1st, if I'm lucky and the blinds arrives with no damage, UNBELIEVABLE. If you don't know, 3 day Blinds does not allow for refunds which is why I'm stuck with them. I requested a refund back on July 7th when I first encounter the issue.... Sorry to say I'm still waiting for this nightmare to be over. I will make sure to let everyone know my opinion for the next few years. Hopefully when all this is completed and installed... maybe I'll get a call from 3 day blinds with some compensation offer but, I won't hold my breath.

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    Customer ServiceInstallation & SetupStaff

    Reviewed Aug. 16, 2016

    I spent over $800 on a blind...The three-day blind concept was lost on me as I waited over one month for the blind to be ready. I was told there was a 3 week back-order after I placed my order. When they finally came in, I took the day off work and my install was scheduled from 1-3. He never came, although he did call and say he was running behind. Then he called again and said he wouldn't be there until 6:30. Then he called a third time and said the traffic was bad and he couldn't make it. I had to reschedule another day for the install. When he came, the blind was completely damaged! They had to re-order it.

    After another week of waiting, when the blind came in it took another two weeks to schedule that install. When I called Customer Service to complain I got the run around. I had to call multiple times, and the person I spoke with, Yesennia, said she was the only person who could help and was very dismissive. She said they did me favor by expediting the re-order of the blinds. They offered 1/2 off the installation fee b/c they said it was eventually installed and that they didn't have to compensate anything if they didn't want to. I am 40 years old and a working mom of four kids. I went through them with the hopes of a quick and easy process, and have never written a complaint about a company before, but wanted to forewarn anyone who thought they might pay a little extra to get a good quality blind easily installed. Their name is misleading and I cannot recommend them. Very dissatisfied!

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    Customer ServiceStaff

    Reviewed Aug. 12, 2016

    I ordered 2 blinds, received them and they were not what the rep told me they would be. I called to get a refund and they do not do refunds. I was able to talk with Jay ** who finally agreed to see if a refund was possible or send a new rep out to discuss replacing what I received. That was over 3 weeks ago. Jay ** never has returned my call. I have called numerous times and still no response. I would NOT recommend this company. I am stuck with blinds that I don't want. Very unprofessional at all levels.

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    Installation & SetupStaff

    Reviewed Aug. 7, 2016

    6 weeks ago $900 blind ordered for our kitchen. Installer destroyed the blind. He was totally unprofessional e.g. walking in his shoes on the kitchen counter, complaining about his company etc. 3 day reordered the blind and installation. Still not correctly installed. The installation company scheduled a follow-up. However the first installer showed up again despite our being told he was fired. Another appointment was scheduled between 3:00 and 5:00 for today. We got a call from the installation company and 4:45. They haven't known where their installer was all day. We are out $900 and 4 afternoons of having to reschedule our lives.

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    Scott increased rating by 1 star.
    Customer ServiceInstallation & Setup
    After a positive interaction with 3 Day Blinds, Scott increased their star rating on Aug. 9, 2016.

    Updated review: Aug. 9, 2016

    I submitted a review a few days ago regarding Faye **. She has subsequently compensated me for the error.

    Original Review: Aug. 3, 2016

    Unethical designer - Faye **, the designer, specified a product that was not what we wanted. We specifically stated we wanted room darkening. Our original choice was not available. She then showed alternatives. The one we choose was not room darkening (she did not point this out to us). When the installer completed the installation, it was obvious the blinds are not room darkening. Faye just claims, I signed the contract, which I did. But I was not aware the blinds were not room darkening. She refuses to "make it right, and won't return phone calls. David, at 3 Day Blinds is sending replacements at a 50% discount. Avoid Faye ** in the Chicago and Northwest Indiana area.

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    Customer ServiceInstallation & SetupStaff

    Reviewed Aug. 2, 2016

    Horrible, horrible, horrible... Don't do business with this company! Ordered 7 roller shades on may 23rd; still don't have the shades but the company has been paid for them! Still no satisfaction with agreeing to a Credit... They are expecting me to pay for something I have not received! Terrible customer service experiences; big waste of time! Go to Lowe's or home depot. Same 7 roller shades, great quality/Bali, Quoted at $650. Wished I never let the sales rep in my house... She has never returned a call or followed-up. Bet she got her commission though! They should re-name the company... 3 year blinds because that is probably when they will show up to install them... Stay as far away as possible!

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    Reviewed July 22, 2016

    I have never had anything disappear from my home. Coincidentally a significant piece of jewelry disappeared from our home after the installers from 3 Day Blinds were in the house. I contacted 3 Day blinds and the police. Investigations are still under way.

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    Staff

    Reviewed July 5, 2016

    It has been 7 weeks since I've ordered my blinds. Just like one of the other reviews, nice consultant came to my house, took my money and left. After seven weeks and 6 sets of the wrong blinds and 1 installer from the company who could not help figure out their mistake I still do not have my blinds. Whether it was the wrong mounting, no drill holes, sagging fabric or the wrong privacy backing that was ordered it just got worse and worse. Please, please, please do yourself a favor and order from a company that will stand by their product. Not a company that has a manufacturer that doesn't know what they are doing.

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    Customer ServiceInstallation & Setup

    Reviewed June 28, 2016

    My wife and I ordered blinds for 14 windows. The lady helping us gladly took our money but when we asked when they would be installed, we were told, that since we refused to pay $400, installation would be whenever they wanted to schedule it. I called customer service, nothing. Finally, I was given the phone number of the installer and told to take care of it myself. I have no idea when the installation will happen. This is without doubt the worst company I have ever dealt with. My advice is to stay as far away from 3-Day Blinds as you possibly can.

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    Customer ServiceInstallation & Setup

    Reviewed May 26, 2016

    I had used them once before with no problem so I am stunned at my current situation with them. I ordered two blinds and one was a foot too short when it was installed. As bad luck would have it, this blind is also in our walk-in closet/changing room! Rep apologized by email and said he would see to it right away. That was three months ago. It's been radio silence from him and the company since then despite repeated inquiries by me. Appalling customer service and just plain irresponsible.

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    Customer ServiceInstallation & SetupPriceStaff

    Reviewed May 13, 2016

    AVOID AT ALL COSTS! The initial design consultation was with Lisa **. She quoted us just over $6,000 for the blinds which we paid in full. I questioned Lisa on how expensive they were and she assured me that the top notch customer service, warranty, and installation made it a bargain. Blinds took almost 5 weeks to install, and they had the wrong address and phone number for us in their system which caused further delays. A $1,200 shade that came was measured wrong and had to be re-ordered. We decided to change an option on the shade to be re-ordered and I was told that I would be called back later in the day or the next day. More than a week goes by with no phone call. I send multiple emails and make multiple calls before getting a call back.

    The price change jumped over a $100.00 from our initial re-order conversation, it's likely going to take another 5 weeks and they promise to compensate us but only after we pay in full, and have the new blind installed, then we can call and plead our case to the manager. The same manager that the customer service rep couldn't get on the phone all day to figure this out. I'm holding my breath. This was a terrible experience and I'll make sure to let me friends in need of blinds and Realtor friends of the crappy service and experience I had with this company.

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    Installation & Setup

    Reviewed May 13, 2016

    I ordered blinds and an arch covering. The measurements that were taken by their designer were incorrect and thus the arch could not be installed or even replaced. The blinds were incorrect as well. The company sent me wrong blinds 2 times. After months of waiting for an installation I expressed to them that I do not need the blinds anymore since the arch could not be installed and the blinds were sold to me with the pretense of a design that involved the arch. The company refused to provide a refund nor to pick up their merchandise. I disputed with my credit card and won the dispute. Now they sent it to debt collection. The collector is telling me that I owe the money without asking me anything.

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    Installation & SetupStaff

    Reviewed May 4, 2016

    I ordered blinds for 3 windows in November 2015. It took more than 4 weeks for the blinds to be delivered (you have to pay a premium for 3 days). Finally, they were installed. Less than 1 week after installation, the tines began to fall down, one by one. As I recently had surgery, I was unable to rehang them myself but I had company over at Christmas and they were kind enough to put them back up for me. One day later, they fell right back down again. Put them back up and a few days later fell right back down again. So I called and they told me they would have an installer come out to check what the problem was within 3 to 5 days.

    3 WEEKS later, I received a call and set up an appt. for the next week. The installer arrived and did not check anything or do anything other than to put the fallen tines back up. Guess what, they all fell down again. This has gone on since December and I am sick of it. $1000 down the toilet. I will never order from this company again and I will tell everyone I know what a lousy product it is. By the way, the rep the came out said that "one of the great things about our blinds is if they get stuck or out of line, you just have to open and close the blinds and they will automatically realign". THIS IS A LIE.

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    Customer ServiceInstallation & SetupStaff

    Reviewed April 29, 2016

    I should have read these reviews before spending money with 3 Day. Delay, after delay after delay!! The installation should have been... "should have been" is the predominant word here. The salesperson was wonderful, promising a 2 week turnaround - only expedited payments for simple blinds will get you 3 days! Well we decided to wait and not pay extra. After all we were already paying so much. Time goes by. Phone calls to the apologetic saleslady, with a promise to pay for the shipping and the expedited installation. She calls to say it was shipped on Monday. On Friday still no product. She called again to say it was on their truck, but they do not know where it is. Can you believe this? I hope I eventually get the blinds!!

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    Customer ServiceInstallation & SetupCoverage

    Reviewed April 28, 2016

    The 'design consultant' came out to the house and measure my windows, which I had measure repeatedly many times before calling this company. After I had selected a style and fabric I liked and we were about to order, she realized the one swag style in the tulip style shade would have to come in two swags because my window was an inch wider than the required amount. The designer, Jen, said she would check with the production end and make sure but she was pretty confident there would be no issue seeing how she assured me the shades were custom made. I never heard anything so naturally I assumed all was OK.

    The day the installer comes to deliver and install, the blinds are 1" too short. Or the max for the one swag I requested. It looked ridiculous as you could imagine. So after much back and forth, they will NOT replace the blinds because Jen - my design consultant said I approved this - which I did not!! I saw her enter in the size of the windows on her laptop - it was the correct size. Jen even admitted to me on our initial conversation when I was dissatisfied that SHE consulted with the work room and THEY decided to make them an inch too small to give me the one swag I wanted. I clearly said - I was not interested in a country french look of two swags so if they can't give me one - I would cancel the order.

    Clearly Jen is only interested in getting her commission on a larger order. I paid over $3000 for 4 freaking blinds!!! The other two look ridiculous also. Jen measured the window and put the dimensions in exactly. Not giving any room for clearance on the top moulding and extra fabric on the sides so now my other set has about a 3" light gap and butts up against the moulding rather than encompassing it. Clearly she was new at this despite all the experience she claimed to have and 3 Day Blinds won't cover their 'design consultant' mistakes.

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    Installation & Setup

    Reviewed April 19, 2016

    It took scheduling installer 6 times before a 3 window job was completed. Installer either was a no show or didn't have what he needed to finish the work. Was hard to get company to work w/ me. Finally contacted AmEx to investigate. Stay away!!

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    Customer ServiceInstallation & SetupStaff

    Reviewed March 30, 2016

    New shades were installed last Thursday, March 24th 2016. Two of the shades are ill fitting and allow gaps on each side of about an inch to inch and a half. The installer called the company and reported the problem and I received a return call right on the spot. The woman on the phone took the inquiry and promised me a call back within 24 hours. Today is March 30th and I have yet to receive a call. Yesterday, the 29th, I called the designer, Gillie ** and she assured me I would hear from the company representative yesterday afternoon. You guessed it. NO ONE CALLED !

    I called Gillie again and left a VM message around 4:30 yesterday. No result. What do I have to do to get you to honor your commitment to install quality product that works the way it should? Why would anyone want shades that provide no privacy whatsoever?! I will NOT be ripped off by you or any other shady (pardon the pun) characters. I fully intend to contact my attorney regarding this matter and every consumer advocate I can find on the internet. Seeing some poor old lady being mistreated by a large company will play great on the 6 o'clock news.

    I feel that I have been more than patient. I can think of no reasonable explanation for you to completely ignore me, other than it was your intention all along to take my money and lie to me. I am waiting now for a call-back from the BBB. It's totally up to 3db how this story ends. This is your final opportunity to do the right thing. Oh, and by the way, I am NOT PLAYING! I fully intend to carry out all of my plans listed above and any more that I think of along the way. The ball is in your court. Let's see what you do with it.

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    Customer ServiceInstallation & SetupPunctuality & SpeedStaff

    Reviewed March 12, 2016

    Never buy from 3 Day Blinds!!! I bought blackout blinds for my son's room. The experience left much to be desired. The design consultant was nice but couldn't measure an arch on her own. Isn't that the reason they come to your house, to measure? So then I had to schedule an installer to come measure. This guy was super shady. He was telling me different options to use instead of the blinds I was going to buy. Then he gave me fliers for his business and his wife's business. He told me not to tell 3 Day Blinds.

    The blinds were supposed to come to my house, or so they said. Apparently they went to the shady installer's house. After many times to try to contact him he said he was moving and couldn't find them amongst the mess. I finally got him to schedule installation. He was a no show. Later that day 3 Day Blinds called and said they wouldn't be working with that installer and I needed to schedule with a new installer. So I got my blinds 6 weeks after I ordered them. Why is the company called 3 Day Blinds? So shady installer, very late installation, and many different appointment for which I had to miss work to wait for them. Do not use this company!

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    Customer ServiceInstallation & Setup

    Reviewed March 8, 2016

    After a wait, 3-Day Blinds consultant finally informed that the delay for the installation was because they could not make one long valance and have to break it into 3 valances. The consultant told us that she would email some of the valance pictures so we know how they look. We did not receive her email and tried to email and call but got no response.

    Our installation was incomplete due to the missing valances for the master bedroom and the kitchen. It'd been 6 weeks+ and no one had been in contact with us about the missing valances. We called and left them a few voicemail for the consultant. We even texted her and receive no response for a few days. We finally called customer service and found out that the valance have not been re-ordered. We asked to speak with the managers and had been told that they were busy. They took down the phone number but we have not received any call. This is a very bad customer service. Be aware of WENDY **, DESIGN CONSULTANT ** from the 3-Day Blind. A customer with bad experience with the consultant and customer service.

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    Customer ServiceInstallation & SetupPunctuality & Speed

    Reviewed Feb. 6, 2016

    We had a representative come out to measure for blinds for two bedrooms and a master bedroom with a sliding glass door window. Husband's concern was that the blinds be measured so that the blinds would not catch on the slider handle when being raised or lowered and we were assured that had been taken into account. The installer shows up as promised only to say the measurements were not entirely accurate and that because of that, the blinds are hitting the slider handle. He says there's a quick fix for the problem but he doesn't have the particular part on his truck. He states he'll let the company know and we can expect that the problem will be remedied within the week.

    After going back and forth with 3 Day Blinds, now with no responses from them for the last week, we still don't have the problem remedied. 3 Day Blinds wanted ALL of the money up front before the installation was even done and the money was taken out of our account within 24 hours - so we don't even have the recourse to stop payment until the blinds are installed to our satisfaction. Why we are having such a difficult time in getting such a "simple fix" to be scheduled and performed is beyond me. Suffice it to say- we will not be giving 3 Day Blinds any more of our business due to their poor customer service and follow-up.

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    Reviewed Jan. 28, 2016

    I placed an order with 3 Day Blinds in August 2015. I ordered a motorized shade for a skylight, drapes and valances for the den, and shades to cover the dome shaped windows over the French doors in my great room. The fact that they wanted full payment up front should have been a red flag for me. In October I get a call saying my products are in and we schedule for the installer to come. When he showed up he only had the den window coverings and he was totally unaware of the rest of the order. But even that portion was incorrect. The door valance was the wrong size and he couldn't finish hanging the drapes because he said it was a two-person job. He said he would have someone contact me about the rest of the order and my drapes were left on my den floor while I waited for the rest of the order to come in.

    About 2 weeks later the installer came back to finish the drapes and do the rest of the installation. Someone from the sales office showed up to help him. They hung the drapes in the den and the motorized shade was installed and looked great and worked perfectly. However the shades for the great room were the wrong size and I still didn't have the correct size valance for the den. I was in another room when the salesman along with the installer figured out the shades were not the right size and would need to be remade. By the time I came back into the room the salesman had snuck out without speaking to me and the installer told me he was "stuck with the job of breaking the bad news" to me... those were his words.

    After the installer left I called the "customer care" department. My call went to voicemail and I left a message for someone to call me back. No one ever returned my call. In fact I called three more times over the next two days and each time got voicemail and no return call. At that point I called American Express, and requested they investigate the problem and reverse the charges for the portion of my order that I hadn't received and that was incorrect. It wasn't until I had the charges reversed that 3 Day Blinds bothered to contact me. By that point I did not want anything more to do with them. I even have a letter from American Express that states they reversed the charges due to the fact that 3 Day Blinds didn't respond to their request for documentation.

    Fast forward to nearly six months later and 3 Day Blinds is still trying to collect, even threatening to send the unpaid balance to collections. Thank goodness I paid with a credit card and kept detailed emails and notes. I have made it clear to 3 Day Blinds that if they attempt to send this to collections I will pursue legal action. They are a very unethical company that should be put out of business.

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    Reviewed Jan. 10, 2016

    I ordered window coverings in April of 2015. It is now January 2016, and I am still waiting on an item from 3 Day Blinds. I have 9 windows and one arch, which is slightly elliptical in shape. The designer told me that they could fabricate to fit my window, but when we received the covering, the rail had been cut too short and the fabric did not cover the window evenly. The designer ended up coming out to the house to remeasure again. The installer has now been to the house 3 or 4 times, phone calls have been made, e-mails have been sent (multiple times on each). I was eventually told that they could do half circles only. I requested the proper length bottom rail to adequately support the fabric. When they finally sent one to me, it was even shorter than the original. I called to notify them that they sent the wrong size, and after some "investigation", was assured that it was the correct length. I was told to wait for the installer to put it in.

    Thinking that perhaps the new rail was supposed to nestle inside the old rail and "expand", I again scheduled the installer (by now the 3rd or 4th visit), took more time off work, and was told... it's not the right size. More time went by, more calls, more e-mails. I finally received the correct length rail, but have been waiting for a decorative plastic piece for the window - the installer accidentally broke it on one of his visits, and after about a month, I finally received the replacement piece... in the wrong color.

    I have been e-mailing my "customer service representative", but have not received a response. Since I am sure that the information associated with my case number includes not only what I ordered, but the color as well, I am astounded that the wrong one had been ordered. During this 9 month ordeal, I have ordered the same type of window coverings (for basic windows - not specialty shaped) on sale from JCPenney for a fraction of the cost. I will never use 3 Day Blinds, again.

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    3 Day Blinds Company Information

    Social media:
    Company Name:
    3 Day Blinds
    Year Founded:
    1978
    Address:
    167 Technology Dr
    City:
    Irvine
    State/Province:
    CA
    Postal Code:
    92618
    Country:
    United States
    Website:
    www.3dayblinds.com