3 Day Blinds Reviews

I called customer service and was told they could replace them. I asked why I would want to replace a cheap and defective product with what would most likely be another cheap and defective product. I wanted my money back. This individual refused to offer a refund and became rude. I asked to speak to his supervisor and as told someone would call me back. After a couple days, I called them and finally spoke with someone who assured me that I would receive a refund. Which I did. Finally. Will never use 3 Day Blinds again. The product is cheap and poorly made. Like most things these days.

I called and made an appointment with a consultant, Deborah **. I met with her on Monday August 22. I explained my situation and she helped me pick out the best blinds for keeping my room as dark as possible. She explained that it would be a few weeks to get the blinds in and installed as they were a custom order and I wasn’t paying for express shipping. This was okay with me, since I wasn’t moving in to the new home for several weeks anyway. That day, my credit card was charged for the 4 blinds that I ordered. I asked Ms. ** to email me the invoice/receipt instead of printing out a hard copy. She never did so (to this day I have never gotten any kind of invoice or receipt).

A few days later I got a call from the installation company to come measure the skylight. The installer came and had to go up on an extension ladder to measure the window. Several weeks later, I had heard nothing from 3 Day Blinds or Ms. **, so I emailed customer service inquiring when I could expect my order to be ready. After this, I had brief contact with Ms. ** who claimed that she failed to put my order through because the measurement of the skylight was smaller than the original order, so she needed to refund me money, and could not place the order until she did that (not true it turns out), and that she had been away for two weeks and was sick. At this point I called in to Customer Service and complained about the issue. I spoke with a gentleman named Wendall. He also said that he could see no order, provided me with a case number and said that a case manager would contact me within 24 hours.

Two days later, I had heard nothing. So I called back. I did not get the name of the person I spoke with but she basically said that “everyone is so busy here that the best way to reach your case manager is email.” She gave me his name and email and I sent him an email on 9/29. Again, I got no response. I called back on 10/3 and spoke with a very nice woman (again I did not get her name). She apologized and said I “was on a list” to get a call that day. She promised to call me back herself the next day to make sure that I had been called and she did so (she is the only person who followed through during this whole fiasco).

I did finally hear from Joseph **. He said that my order was being “expedited” but that he couldn’t give me a ship date, but I would be contacted when it did ship. I asked him if he received my email of the 9/29 and he stated he did, but that he was “too busy” to respond. I got an email from Mr. ** on 10/5 saying my order would be delivered to the installer on 10/10 (a Monday) and they would call me to schedule. On Thursday 10/13, I emailed him because I had not heard anything from the installer (why do I have to do this?). They finally got in touch with me and scheduled the install for Tuesday 10/18.

On Tuesday, the installer shows up, but the work order, which according to the installer comes directly from 3 Day Blinds, did not specify that one of the windows was a skylight, so the installer did not have the appropriate ladder. They rescheduled the skylight install for 10/20. On 10/20, an installer showed up, but was hesitant to go up on the ladder alone, so he refused to do the install. The first date they could reschedule for a two person team was 10/27. To recap: my 3 Day Blinds have now taken 60+ days for installation.

The consultant failed to submit my order, and that was ONLY caught because I called to check on it. I have never gotten any paperwork/invoice/receipt from 3 Day Blinds for this order. I have been repeatedly ignored, the only contact made over this issue has been ME calling THE COMPANY. Once the huge error of not placing my order was discovered, someone should have been in touch with me on an almost DAILY basis keeping me informed of progress. Instead, I had to continue to call for updates.

A HUGE miscommunication with your installation company resulted in me having to wait an additional 2 weeks for my blinds. There is simply no reason that the installers should not have known that the skylight was situated as it is. First, Ms. ** viewed the skylight and should have made a note of its height. Second, there was someone from the installation company here, on a ladder measuring that skylight. Third, the first installer also saw the skylight and could have communicated its situation to the company.

In the interim we have called and emailed half a dozen times with no response from Design Consultant or Agatha the customer care representative. Yesterday I called one last time saying I was called our bank card dispute center if I did not hear back. I received an email this morning saying they would refund the $125.00 installation charge. I have now contacted the Bank of America Dispute center and we will see where this goes. This company and their people are terrible.

So I got a call they are coming to install everything that was ordered a couple of days ago. Two days ago I was waiting diligently for them to come install all the reorder stuff, and he said he rang the doorbell and there was no answer. Two people here and nobody heard a knock on the door OR the doorbell? I was going to the window constantly to see if they were here yet. He took a picture of the house from the outside and is using that as proof that he was at my door, but I swear with two people here, nobody rang the bell or knocked on the door. He said he called the house, and I had a call while I was in the bathroom. By the time I got to it he was not there and he left no message.

So this guy has a record of calling me but never left a message, and said I never answered the door. This guy should be fired. He is playing games. He never turned in the reorder in the first place and got it wrong twice, it went into space once. Then he came back twice and it has been since June and now we are almost in November, and I can't get this company to get everything straight and finish this job. I will never ever order from this company again. I am completely livid!!!

I found out my salesperson quit shortly after he helped placed my order to top it off. He was new to begin with. He put in the wrong order, with wrong texture, wrong measurements and told me my having Mondays off as the ONLY day for install would be "no problem". Wrong! Everything has been a problem. Then I was told ALL would finally be corrected with a credit of about $300 back to my credit card (not even the full amount). The new sales rep tried contacting someone to help her while at my home, without luck. No one answers, not even for her! This is horrible business, terrible customer service and honestly I'm surprised this company is still in business. I would never recommend this company.

The first installer was great and knew what he was doing. The second installer was not consistent at all. He installed all the top pieces that were missing from the original order and they all had to be redone until they fit properly. We have had the warped lightless wood slats reordered and shipped 3 times now and are awaiting the 4th shipment because they keep sending the wrong type. After speaking and emailing someone in California several times, they finally gave us a refund for the blinds on the french doors. The installer was to come to take those blinds down, but the company never scheduled the visit. We finally took them down ourselves. On the installers most recent return, he was to install the new slats to replace the warped ones and take back the blinds from the french doors. He said he had no orders to do that and he would not take them.

I called the person in California again and she said she would reorder the blind slats that were incorrect. She stated that is was clearly on the order that the installer was to remove the blinds we had taken down. I have asked that the installer not come back to the house since he is not following directions. We shall see if this ever gets resolved. I did receive a refund for the incorrect blinds, but I will not recommend nor use this company ever again. It has scared us off from any company sending fliers and coupons. We now feel if you have to advertise that much, you probably do not have repeat business! Never again!!!

I place an order for two blinds on June 11, 2016, and it's now August 18 and I'm still waiting for one blind to be installed. 3 day blinds are full of excuses, their customer service is terrible, and no one ever calls you back to provide any updates although they promise to call. So, I called again and was told that I have to wait until maybe Sept 1st, if I'm lucky and the blinds arrives with no damage, UNBELIEVABLE. If you don't know, 3 day Blinds does not allow for refunds which is why I'm stuck with them. I requested a refund back on July 7th when I first encounter the issue.... Sorry to say I'm still waiting for this nightmare to be over. I will make sure to let everyone know my opinion for the next few years. Hopefully when all this is completed and installed... maybe I'll get a call from 3 day blinds with some compensation offer but, I won't hold my breath.

After another week of waiting, when the blind came in it took another two weeks to schedule that install. When I called Customer Service to complain I got the run around. I had to call multiple times, and the person I spoke with, Yesennia, said she was the only person who could help and was very dismissive. She said they did me favor by expediting the re-order of the blinds. They offered 1/2 off the installation fee b/c they said it was eventually installed and that they didn't have to compensate anything if they didn't want to. I am 40 years old and a working mom of four kids. I went through them with the hopes of a quick and easy process, and have never written a complaint about a company before, but wanted to forewarn anyone who thought they might pay a little extra to get a good quality blind easily installed. Their name is misleading and I cannot recommend them. Very dissatisfied!

Original Review: Aug. 3, 2016

Unethical designer - Faye **, the designer, specified a product that was not what we wanted. We specifically stated we wanted room darkening. Our original choice was not available. She then showed alternatives. The one we choose was not room darkening (she did not point this out to us). When the installer completed the installation, it was obvious the blinds are not room darkening. Faye just claims, I signed the contract, which I did. But I was not aware the blinds were not room darkening. She refuses to "make it right, and won't return phone calls. David, at 3 Day Blinds is sending replacements at a 50% discount. Avoid Faye ** in the Chicago and Northwest Indiana area.

The price change jumped over a $100.00 from our initial re-order conversation, it's likely going to take another 5 weeks and they promise to compensate us but only after we pay in full, and have the new blind installed, then we can call and plead our case to the manager. The same manager that the customer service rep couldn't get on the phone all day to figure this out. I'm holding my breath. This was a terrible experience and I'll make sure to let me friends in need of blinds and Realtor friends of the crappy service and experience I had with this company.

3 WEEKS later, I received a call and set up an appt. for the next week. The installer arrived and did not check anything or do anything other than to put the fallen tines back up. Guess what, they all fell down again. This has gone on since December and I am sick of it. $1000 down the toilet. I will never order from this company again and I will tell everyone I know what a lousy product it is. By the way, the rep the came out said that "one of the great things about our blinds is if they get stuck or out of line, you just have to open and close the blinds and they will automatically realign". THIS IS A LIE.

The day the installer comes to deliver and install, the blinds are 1" too short. Or the max for the one swag I requested. It looked ridiculous as you could imagine. So after much back and forth, they will NOT replace the blinds because Jen - my design consultant said I approved this - which I did not!! I saw her enter in the size of the windows on her laptop - it was the correct size. Jen even admitted to me on our initial conversation when I was dissatisfied that SHE consulted with the work room and THEY decided to make them an inch too small to give me the one swag I wanted. I clearly said - I was not interested in a country french look of two swags so if they can't give me one - I would cancel the order.

Clearly Jen is only interested in getting her commission on a larger order. I paid over $3000 for 4 freaking blinds!!! The other two look ridiculous also. Jen measured the window and put the dimensions in exactly. Not giving any room for clearance on the top moulding and extra fabric on the sides so now my other set has about a 3" light gap and butts up against the moulding rather than encompassing it. Clearly she was new at this despite all the experience she claimed to have and 3 Day Blinds won't cover their 'design consultant' mistakes.

I called Gillie again and left a VM message around 4:30 yesterday. No result. What do I have to do to get you to honor your commitment to install quality product that works the way it should? Why would anyone want shades that provide no privacy whatsoever?! I will NOT be ripped off by you or any other shady (pardon the pun) characters. I fully intend to contact my attorney regarding this matter and every consumer advocate I can find on the internet. Seeing some poor old lady being mistreated by a large company will play great on the 6 o'clock news.

I feel that I have been more than patient. I can think of no reasonable explanation for you to completely ignore me, other than it was your intention all along to take my money and lie to me. I am waiting now for a call-back from the BBB. It's totally up to 3db how this story ends. This is your final opportunity to do the right thing. Oh, and by the way, I am NOT PLAYING! I fully intend to carry out all of my plans listed above and any more that I think of along the way. The ball is in your court. Let's see what you do with it.

The blinds were supposed to come to my house, or so they said. Apparently they went to the shady installer's house. After many times to try to contact him he said he was moving and couldn't find them amongst the mess. I finally got him to schedule installation. He was a no show. Later that day 3 Day Blinds called and said they wouldn't be working with that installer and I needed to schedule with a new installer. So I got my blinds 6 weeks after I ordered them. Why is the company called 3 Day Blinds? So shady installer, very late installation, and many different appointment for which I had to miss work to wait for them. Do not use this company!

Our installation was incomplete due to the missing valances for the master bedroom and the kitchen. It'd been 6 weeks+ and no one had been in contact with us about the missing valances. We called and left them a few voicemail for the consultant. We even texted her and receive no response for a few days. We finally called customer service and found out that the valance have not been re-ordered. We asked to speak with the managers and had been told that they were busy. They took down the phone number but we have not received any call. This is a very bad customer service. Be aware of WENDY **, DESIGN CONSULTANT ** from the 3-Day Blind. A customer with bad experience with the consultant and customer service.

After going back and forth with 3 Day Blinds, now with no responses from them for the last week, we still don't have the problem remedied. 3 Day Blinds wanted ALL of the money up front before the installation was even done and the money was taken out of our account within 24 hours - so we don't even have the recourse to stop payment until the blinds are installed to our satisfaction. Why we are having such a difficult time in getting such a "simple fix" to be scheduled and performed is beyond me. Suffice it to say- we will not be giving 3 Day Blinds any more of our business due to their poor customer service and follow-up.

About 2 weeks later the installer came back to finish the drapes and do the rest of the installation. Someone from the sales office showed up to help him. They hung the drapes in the den and the motorized shade was installed and looked great and worked perfectly. However the shades for the great room were the wrong size and I still didn't have the correct size valance for the den. I was in another room when the salesman along with the installer figured out the shades were not the right size and would need to be remade. By the time I came back into the room the salesman had snuck out without speaking to me and the installer told me he was "stuck with the job of breaking the bad news" to me... those were his words.

After the installer left I called the "customer care" department. My call went to voicemail and I left a message for someone to call me back. No one ever returned my call. In fact I called three more times over the next two days and each time got voicemail and no return call. At that point I called American Express, and requested they investigate the problem and reverse the charges for the portion of my order that I hadn't received and that was incorrect. It wasn't until I had the charges reversed that 3 Day Blinds bothered to contact me. By that point I did not want anything more to do with them. I even have a letter from American Express that states they reversed the charges due to the fact that 3 Day Blinds didn't respond to their request for documentation.

Fast forward to nearly six months later and 3 Day Blinds is still trying to collect, even threatening to send the unpaid balance to collections. Thank goodness I paid with a credit card and kept detailed emails and notes. I have made it clear to 3 Day Blinds that if they attempt to send this to collections I will pursue legal action. They are a very unethical company that should be put out of business.

Thinking that perhaps the new rail was supposed to nestle inside the old rail and "expand", I again scheduled the installer (by now the 3rd or 4th visit), took more time off work, and was told... it's not the right size. More time went by, more calls, more e-mails. I finally received the correct length rail, but have been waiting for a decorative plastic piece for the window - the installer accidentally broke it on one of his visits, and after about a month, I finally received the replacement piece... in the wrong color.

I have been e-mailing my "customer service representative", but have not received a response. Since I am sure that the information associated with my case number includes not only what I ordered, but the color as well, I am astounded that the wrong one had been ordered. During this 9 month ordeal, I have ordered the same type of window coverings (for basic windows - not specialty shaped) on sale from JCPenney for a fraction of the cost. I will never use 3 Day Blinds, again.

I also had a big holiday party scheduled at my home so now nothing on my windows with company coming as well. I plan to go with someone else and unfortunately I financed these blinds $4200 through their finance company, so I will see how that pans out as well. No communication and no regard for the customer.. Avoid them at all costs.

I sent the blinds back with the installer and immediately called my sales rep, who referred me to Customer Service at 3 Day Blinds. I talked to Joe ** and requested refund of the family room blinds. After a long conversation, he told me he would need to consult with his team and would "probably" call me back the next day with a decision. After 8 days, I did not hear from him and called him back. We had a long conversation and he told me he could not give me a refund. He said all the "right things that a customer service person learns" but did not provide me with a "Superior Client Experience." I learned my lesson. I should have researched 3 Day Blinds and would have seen such poor reviews. Poor quality and poor customer service. Will highly recommend not doing business with 3 Day Blinds.

I'm shocked. I've made my own in the past when I had the time, using lux fabrics and wanted to splurge a little on the kitchen. I waited to see the outcome before also making the living room curtain decision and so glad I did. If I had to give an honest estimate of what this 950.00 out-of-my-pocket should have really cost? No more than $50.00. The workmanship is that poor.

Updated 1/9/2016 - It has been almost 2 months from my original complaint and nothing has been done to rectify the issue. The rep contacted me and offered a solution. I accepted. However, the solution was never carried out and now all I have received is a song and dance routine. I'm furious. I've asked for a refund. Silence. I need help getting resolution. Too many people with the same complaints as mine are being used. Too many hardworking people trusted this company only to have hundreds of dollars lost. 3 Day Blinds is not a charity.

Well, it did NOT accomplish this at all. Now, calling again, everyday, customer service explaining someone will be contacting me?? Really?? Installer came to re-measure (only after I threatened to cancel order). Now it is a week and a half later - no resolution. I've received a call stating they needed to go over measurements, etc.

I finally e-mailed them and requested they come and remove their shades and I want a full refund. I have NEVER dealt with a company like this, that there is absolutely NO customer service. No one seems to know what is going on. Their prices are high and I will not recommend them to anyone. I've dealt with Blinds to go, in the past, they were wonderful - but they are not in my area - where I reside. Shame on 3 Day Blinds - which is also False Advertising. Consumer does not get product in three days - installer does - at this point I think that should be named 30 Day Blinds.

Updated on 11/27/2015 - Well, now it's November 27th and I still do not have an answer as what the company is going to do. However, in the graciousness of their hearts - they have offered me a 30% discount if I order new shades - are they Fr**king kidding me!?? $1400 + aggravation + plus order from them again!?? Are these people high??? Waiting to see what action credit card company is going to take. It is SO unfortunate that these companies - like many out there - get away with this. Horrible!!!

Original Review: Oct. 29, 2015

My wife and I own a Realty company and six homes near Seattle. We ordered a full set of blinds 8/26/15 and was scheduled to install 9/01/15... with 31 days in August that would have been the sixth day. I can forgive the poor advertising, but that should have been a red flag. The blinds were delivered and Sat here waiting for install past the install date. Another red flag. The installer seemed good, but came to a snag in my office when he discovered he could not properly install my blinds as the valance was not measured correctly. He said they had to re-cut the blinds, but I think he meant valance and it was not to take more than a couple of days as they were in the area. This was the first week of September. A week later we called them because we had not heard anything, and they said our job had not been done because they were too busy... so it would be yet another week and for us yet another red flag.

The installer came back out Monday while I was in California on a quick trip and told my staff that he could not do the job yet again due to measurements... ARE YOU KIDDING me, again? Red Flag time. This is Thursday the 29th of October, Monday is November 2nd... into our 3rd month. I got here at 6 am to provide security for the ladies as they arrive. It is very dark outside this time of the year at 6 am and I am the only one entering the building. It is scary and I must sit here in my office without being able to see who may be looking in until the rest of the staff arrive. We paid in full upfront and we are all feeling quite let down and disrespected. Poor service, bad measurements, lack of communication, attitudes on the phone etc. are not the measure of a company I would recommend. Sorry to have to be so blunt, but really this is ridiculous.

I decided to give them one more chance and the customer rep assured me that they would make it right this time. They were to be delivered on 9/14/15. The installers never contacted us. I communicated this several time to the rep and she kept telling me that she would contact the installers herself and have them call me. Finally after informing her that we were finished with this situation, she called me while she had the installers on another line. This is the only way that we finally got a re(re, re, re)install date. This has been set for Friday, October 9th. I do not have high hopes that this valance will look any better than any of the other ones did. Needless to say, I will never use this company again and would never recommend them to anyone else. 3 Day Blinds should be renamed to 6 month Blinds.

We were told that "if any measurements were off, they are 100% guaranteed and will be corrected". Clearly this was a bold-faced lie. If this site allows me to, I'll update this commentary with what happens. We shouldn't have to endure conflict to correct their mistake. In exchange for a considerable investment in our home we're getting the run around. It's such a disappointment. 3 day blinds is made up of a bunch of crooks. They don't follow through on what they say they will - once you've paid your bill, you don't matter.

I read the reviews (overwhelmingly negative) about 3 day blinds prior to deciding to give them a try. Stupid, stupid, stupid on my part. If only I could go back in time. I will NEVER again read so many negative reviews and still go forward with a company. Do yourself a huge favor. Listen to me. I WAS A FOOL NOT TO BELIEVE WHAT I READ. Don't be a fool like me. If you choose to get high end blinds go elsewhere --- anywhere but 3 day.

Unknown to me, they had charged the balance of over 1k to my credit card even though the installer called and reported that the shades were wrong and could not be installed. They were to re-do the order and after numerous calls to customer care (what a joke that name is) another installer came out 8-21-15. Again two of the shades had cords that no one told me about and then said they could not make cordless shades for 2 of the windows due to the length, but my contract specifically listed cordless shades. I rejected the install. I finally got to speak to someone in accounting who was to review the order and call me back. She left one VM at home on 8-24-15 when she was to call me at work. I returned the call the next day and never heard from her again.

Today 9-04-15, I called and asked for a supervisor which took about 15 minutes since every time you call the order needs to be reviewed. Casey finally told me he had to talk to the account again and I would get a call by close of business. I did not get a return call and they have charged the full cost to my credit card and I don't have any shades for over 2 months. This is the absolute worst and most deceptive vendor I have ever encountered. It has been reported to my credit card and they are investigation. I plan to look in to filing a fraud complaint since we signed a contract for cordless shades, but they can't make them and just want me to accept what they give me.

The consultant took us through the order on her tablet, with us "checking" each feature along the way: Top down/bottom up as well as the two colors of the "duoshade". It looked and sounded satisfactory and we signed her tablet. We waited weeks for the install. My mother's went smoothly: a top down/bottom up shade. After installing ours on the upper floor, we asked the installer "How does it go down?" He looked surprised and said "it doesn't!" We were shocked and he informed us that he didn't believe this type of duoshade even came in a top down/bottom up style, telling us to call the company. We immediately called the consultant, who ignored our call and never called back.

Next we called the company, explained our situation and they also never called back. We called again and they were rude, unhelpful and went so far as to tell us that the consultant said that we never even asked about a 'top down/bottom up style" which is a blatant lie, proven by the fact that the order was correct on the lower floor. We asked them to please refund our money and pick up the blinds, they refused flatly telling us we signed a work order and that was that. This company will not return your calls, keep you on hold forever, refuse to refund your money, and practically call you a liar who ordered the wrong thing. The last customer rep, Jeff, told us that they would fight any request for a refund. I was guided into buying this apparently non-existent product by their consultant. Had I known that what I wanted was not possible I would have AT LEAST ordered something else or not ordered AT ALL.

I only found out from the installer AFTER the installation that what this combo (a top down/bottom up duoshade) is not even possible! When 3 Day Blinds asked her about this call, she completely lied, saying she was calling to ask if two different sizes were available on one shade! WHAT does that even mean? We never asked for two different sized blinds on one shade. It is a blatant lie - I have a witness (my mother) who sat in during the consult and heard the call and the consultant, Kathy ** tell us that this duoshade was available in a top down/bottom up style. I am not the expert and could not possibly have known whether it was true or not. I am not stuck with a window covering that does not work with my style of window and scammed out of $2,308.15. I want a full refund and the shades taken away. I do not want to pay for the mistake of their incompetent, confused salesperson.

All I wanted for them to do is to combine my order and give me credit so I can get what I originally paid for but they claim that they couldn't because it was part of their policy so I had to reselect for each order they screwed up on and they'd give me 30% off. That's comparison to going to a dealer and buying a Mercedes but them giving you a honda. And if you want what you originally ordered you'd have to eat that first order they screwed up yet they'll give you 30% off. How do you do business like that? Save the headache and stay away from them!!! They're evil and I've been fighting with them for over 1 1/2 month and still nothing has been done.

Third, called customer service again because my husband was afraid of the span of the blind would not be supported by just two end brackets. (Chris, said they would not, and he needed to talk to an installer and would call us back first thing following morning) he did not. Called customer service again, (still no call from Diana or Chris) and got Dale, he told me 3day blinds did care, but to wait for Chris to call me, later that afternoon. I kinda pitched a fit, and asked for a supervisor and he told me he was a lead person and could open a ticket and get an installer out at no charge to see what they could do. The installer is due in three days to see if they can rectify my problem. Still no call from sales person or Chris. What do you have to do to get this company to care? We will see if this problem gets rectified.

During the installation, the gentleman worked very quickly and actually drilled holes into the wrong window frame. I caught him but not in time. He claimed that the representative listed the wrong room and that is why the mistake occurred. I cannot get anyone to help me out with this error as the rep. seems to have dropped of the face of the earth and nobody has gotten back to me regardless of sending in photos of the damaged frame, as requested.

Two weeks after the blinds were installed, the blinds in both the master bedroom and bathroom began to come apart and fray. TWO WEEKS! Finally someone came out from the installation company (not 3 Day Blinds), took photos and stated that both blinds needed to be replaced. He "puddied" the window but nobody will repair the damage. This is outrageous! Nobody will call back and I am stuck with the repair bill and now have to wait for new blinds to be installed. I strongly recommend you stay clear of this company. They make a quick buck with cheap material and then disappear. I have never seen anything like it.

Every time I call they tell me they will call me back, they will check what's going on, they will give me a tracking number for the new blinds. Yet nothing happens! I tried to contact the sale person that came to my house (Aimee). She texted me back... 'call the office' (obviously she already got her big commission). That's why you should never pay in advance for something that needs to be installed! Would never work with this company again! Worst quality and worst service I've ever got!!!

The blinds were installed on 11/10/14. I checked in on the install at about 60% through the install and immediately noticed that they were letting in an IMMENSE amount of light. I told the installer to stop and re-install the original roller shades because this would not be acceptable. He didn’t have time to re-install the original blinds. I told him the sample card of the blinds I view blocked out the light and these were not blocking anywhere near the light of the sample card. He explained that on the samples card the fabric lays completely flat so no light comes in between each blind. However when they are hung, there is a natural separation that lets in light between each blind. He took pictures and told me I would hear from corporate in 48-72 hours to figure out a resolution.

I did not hear from corporate and had to call the designer and corporate directly to get someone to speak to me about my issue. I finally spoke to Jeff on 11/19. He created a claim ticket. I had to repeatedly call him to find the status. On 12/2/14 he told me that they would suggest replacing the blinds with honeycomb. I explained to him that I do not like the looks of honeycomb blinds and told the designer this as well. I was clear about the performance and aesthetics I was looking for and if they did not have an option to fit my needs they should have told me that, and I would not have ordered anything. I also explained that the big issue here is that the sample that I viewed to make my selection was not representative of the actual final product. I then pushed to have this escalation to a manager/ supervisor.

I was introduced to Bashar ** . Bashar took my information again and said he would look into it. Again like with Jeff, I had to repeatedly make contact and push for a status. Finally on 12/17/14 Bashar told me that they reviewed the case and would not give me a refund. He told me that they have a different product line from Hunter Douglas that looks and functions like the one I have but blocks out the light. They would give me a credit towards this product but it costs 2-3 times of the product I have. I felt like this is a bait and switch sales tactic. Again if they would have told me that this was my only option from the beginning, it would have been out of my budget and I would not have ordered anything. I demanded this get escalated again and Bashar or anyone from day blinds will not return my calls or emails.

To resolve this I would like to have a full refund of $5,000.00 and my original shades re-installed. Overall my issue is that the samples I used to choose the blind were not representative of how they actually perform. I was very clear on what I was looking for in both the light blocking performance and visual aesthetics. 3 day has had HORRIBLE customer service and now I have to look to a new company to replace these blinds/shades so I can get what I was looking for. I have completely wasted $5,000.00 and feel like I was ripped off.

When putting my home for sale, I wanted to get the Roman Shades fixed for the new homeowner. I called 3Day Blinds, received a 'case number' and was assigned to their installation contractor, Elite Installations in San Jose. But apparently Elite cannot repair the cords, they can only do installations. So they in turn shipped the blinds to another sub-contractor, Carol's Draperies. And then, Carol's Draperies REFUSES to make the repair because it is against "their policy" to repair a soiled product. (My shades had a stain on them, and they actually refused to repair the faulty cords on this very expensive product).

The consequences to me where that I had a defective product with the cords still under the 7-year warranty, but the sub-contractor's business policy prevented me from getting them repaired. I contacted 3Day Blinds and spoke with Jeff **. He kept saying "we stand behind our product," but had no solution for a sub-contractor to repair it. He tried to get an exception to Carol's Draperies, but they refused. I asked why he did not have another sub-contractor, and he could not answer. I asked how he can stand behind his product" when he has nobody to fix it, and he could not answer.

WORST CUSTOMER SERVICE AND BUSINESS PRACTICE EVER! If my company did business this way, we would not last long. All I could get was the shades' cords mailed to the new home owner to "do a self repair." Totally unacceptable. I highly recommend anyone find another blinds company, as there are many competitors. In my new home I contracted with Budget Blinds, who is cheaper, has great product, and does their own installations, no outsourcing to another company. Don't purchase from 3Day Blinds, they have refused to do anything for me at all.

After a week went by and I still had not heard from her, I sent her an email. I also sent customer care an email. Another week has now gone by and I have not heard from either party. I filed a complaint with Muoy, a supervisor, who promised to get back in touch with me after discussing the issue with Kimberly. I have not heard anything from her either. I sent Kimberly and customer care a 2nd email and still continue to get no response from either of them. 3 Day Blinds has the worst customer service I have ever experienced. They're right up there with vendors from China. Never do business with 3 Day Blinds!! Who knows what they're really doing in your home.

I am pleased to inform that my issues with 3-Day Blinds have been resolved to my satisfaction. Mr. C. ** from the Customers and Sales Support Department responded to my complaint accurately and with the utmost courtesy. It was handled very professionally. He gave me a concrete answer and I have already received a refund. Thank you very much. Sept.19.2014

Original Review: Sept. 12, 2014

My ordeal with 3-Day Blinds started back in August 4, 2014. The decor consultant assigned to me was Michael **. He was polite and seemed to be knowledgeable. I thought I was ordering a soft-fold roman blind to replace the door of my laundry closet but instead he ordered a flat roman blind. After paying $678.46 and electronically signing a contract, he proceeded to schedule a date for the installer, 4 days later. We had agreed on August 8 at 3:00 PM. That day, while I was driving from Los Angeles, I got a call from the installer asking if he could arrive at my place a bit earlier. I told him to go ahead since my husband was home at that time. After the blind was installed, my husband signed after completion.

When I arrived to my home I was surprised and very angry to see that the blind installed was flat and not soft-fold as I have ordered. I called customer service immediately. I was told someone would contact me shortly. I called Michael ** at least 6 times, I got no answer. I emailed him and got a short reply saying he would look into it. 5 days later I got a call from Crystal ** stating that I would need to re-order the blind and wrote we are unable to cover the re-order at 100% of the cost but what we can do is off you a 50% discount. I told her that I was not willing to spend more money in order to correct Michael **'s mistake. I have also requested several times the contact information of their legal department. I have also indicated that I want a refund but neither one of these two requests have been fulfilled or addressed.

I then received the following message: What I can do is apply the 678.43 that you have already on the original order and then if there is an overage on the re-order we can then offer 50% off of what that cost is. I hesitated but agreed and indicated that this must be done within a 4-day frame since San Diego is my second residence and I would have to plan a trip specially to have this fixed. I got the following answer: we will not be able to complete the order with such a tight time frame because the production time frame will take at least 7-8 working day. How come it only took them 4 days the first time but now I'd have to wait 7-8 working days? I tried to call Ms. ** several times and I get her voice inbox and whenever she replies to my messages she does not address my concerns/questions regarding 1. my Refund and 2. their legal department.

I feel trapped, stripped of my rights and with no choices. I do not wish to spend more money. $678.46 is a lot of money for a 40 by 60 (approx.) blind, as it is. I regret having done business with 3-Day Blinds. I only want a refund. What are my rights? I reviewed the contract and it's very vague. It only indicates: Roman shade, Edgewood Cream **.

The email:

Hello Brenda -

Your email address and phone extension were given to me by the folks at the Main Office.

I have tried calling you, but only got a voice mail. I am hoping that this may reach you faster.

This is not a pleasurable correspondence for me; but I need someone to take care of this problem immediately and it appears it is you. So, this issue now falls in your hands.

Saturday I ordered 9 blinds for my wife's office that opens it's doors tomorrow, Tuesday. The woman, Merry, who assisted me at the Santa Margarita/Marguerite store seemed to have great difficulty operating the computer and getting things "to work". But after 45 minutes it appeared the order was made. She took our business bank card and charged the $1,372.09 to the account to start the order. After what seemed to be such a difficult task for her to set this order up, I was relieved to at least have gotten that far and to have the order placed.

Several hours later, I received a call from Merry as I was standing in Home Depot about to purchase the supplies that my plumber, electrician, carpenter and painter all needed. This crew was at the office working over the weekend to make sure the office was ready to open on Tuesday. So, they were working on things till I arrived with the next load of supplies that they all needed.

Merry told me over the phone that "somehow" the computer "voided" my order and that she needed to "re-run" my credit card. I didn't feel comfortable with this and specifically asked "are you sure the order wasn't voided in your computer base only and not on the charge? Are you sure the card won't get charged twice? " She responded "no, the card will not get charged twice.." and I asked again, the same question in a different way. She sounded skeptical but said "no, it shouldn't charge it twice".

Reluctantly, I gave the number to her again.

After a 1/2 hour on the phone with the bank - we got no where. Apparently your company needs to release the charge verbally over the phone.

I immediately called the office and received no response except for the message machine stating "machine is off". I called 3 other stores to try and reach someone...same result: "machine is off". Is this normal for places of business to turn off all their answering machines so that customers can't leave messages or at least get basic information? I don't understand this. I bring this up because, as you will see, this has been one bad experience after another with this purchase from 3 Day Blinds.

I even called "the great indoors" because I knew there was a station for 3 day blinds in it's store in Irvine. I asked to speak with the store manager and was connected with Gary. I explained the situation and the urgency. Sure enough, Gary could not find the 3 Day Blind representative. Gary took my name and number and said he would return my call with any information he could find. An hour later Gary called. He still couldn't find the 3 Day Blind representative but he gave me the Main Office number.

This was all Saturday late afternoon/early evening.

I am now sitting here waiting for the account to be released so that we can continue construction AND I have to pay the crew overtime to pull this off tonight.

I spent 1 1/2 hours on the phone with the Main Office trying to get help or to speak to a manager. I feel like all I got was the run around and it was explained to me that I needed to go back to the original location to get the correction made. The problem with that is that the location isn't open till tomorrow. That is not acceptable. I need this taken care of NOW.

Right now....I don't ever want to do business with your company again and I will make it a point to not refer your company. This has been a very frustrating experience. Even from the very beginning.

Let me explain:

I got several quotes from vendors for blinds....but there is a 3 Day Blinds office right next to our home. So, I thought I would get a quote from you folks. When I walked into the office the woman was pleasant but made it clear that she was unhappy with "whatever". I figured she was having a "bad day". But I started to get uncomfortable when she incorrectly inputed information regarding the blinds and couldn't "fix it". So, she left the quote "incorrect". I simply couldn't understand why she couldn't fix the problem so that the numbers, sizes and costs were correct. That way, if I went with 3 Day, it would just be a matter of coming in and saying "place that order please".

I felt uncomfortable and explained to her, Suzi, that I had several other quotes that I was going to need to sort through before placing the order. I also noticed that I had several "more affordable" bids for the same type of product. She then reassured me that your company was the best choice because they could get the blinds the fastest, years of business, etc. etc.

After a week or so - I thought "well, what could go wrong....all these folks do is "BLINDS"....so they must have this process down to a routine versus going with someone else like Home Depot. So, I went back to the office to order it. Strangely enough - the sign said that the office should be open, yet the doors were locked and no one was there.

I figured....maybe they are on lunch break. I came back 2 hours later. Same situation: Doors locked.

I figured....must have had an emergency. I came back the next day. Same situation: Doors locked.

I called - left a message stating my name, phone and that I needed to place the order so that we would have the blinds by Monday, today.

I then drove to "the great indoors" and tried to order the blinds from that location. When the representative saw that Suzi had built the order he said that I should go back to her to place the order. I couldn't believe what I was hearing. Is the commission that important that it overrides the customers needs?

2 days later I receive a phone call from Merry explaining that Suzi had quit and that she, Merry, was now at that location. So - you folks leave an office without staff for almost a week?

I was about to order the blinds from someone else. I should have followed my instinct.

Instead, I went in to speak to Merry. That's where we pick up at the 45 minutes of trying to order the blinds. All I heard for the majority of the time is "oh, the computer just crashed" - "uh-oh, I think the order just got lost" "phew, it's still there" "hum, I can't seem to change that number"...."now, why is the computer doing that"

My gut said to walk out. Instead I waited.

I feel that I have been EXTREMELY patient and willing to give your company a chance to fill this order. In my mind, my rational was consistently "it's ok, these folks 'just do' blinds....so we'll be ok"

My gutt said consistently: "something is wrong, go somewhere else"

I'm angry, frustrated and just bewildered at this experience

I now need to find an account that I can access since I can't seem to get anyone's attention at your office to finance this last day of construction.

2 hours after my initial message to you...I still have not received a phone call from you.

I don't think I'll ever do business with you folks again and I'll be very blunt with people about my experience with you folks - It will take quiet the measureable act to rectify my position at this point. I'm at my wit's end.

I have left messages with every voice mail that I got "forwarded" to and now I have emailed you. I will continue to find SOMEONE who can take care of this and just forward this email to whomever can address this.

I will be returning my blinds and using another company..

Anyway, she calmly told me I would only be saving $50 if I did it that way. During that time, I thought she actually figured it out on laptop (because she did have one) so I agreed to do it her way. However after looking at the invoice after she left, I found out she was wrong. I called 2 days after to cancel my order. She begged me to make me happy and would do whatever I said. I told her I would be happy if she would split the savings difference, which would be about $60. She agreed and I kept the order. Anyway, the deal never fell through. The sales rep never contacted me back to resolve the issue. Then I finally contacted the manager and she told me the sales rep who helped me left for another job. The manager of the store, Linda bull was of no help at all. she emailed me and told me a different story. That is my complaint.