3 Day Blinds Reviews

NOW! One of the cords broke on one of the other blinds. The installer came out, but the main office gave him a 4 foot cord and the shade has a 3 foot cord on it. Again, the main office knows exactly what kind of shades I ordered and how long the cords are. Shade still didn't work right. The main office ordered new parts (clutch and rollers). The installer came out but the parts were not for my blind. The installer then said the end cap was broken and needed to be replace and he would order several for me and would have them sent to me.

I received the caps but they are not for my shade. I again called and spent 30 minutes with the customer service person and was that the exact end caps for my shade would be sent to me. Again, the caps sent to me do not even look like the old cap and are not the right size. Oh Well. Guess I'll have to call the company that installed my other shades. They work perfectly. Again, 3 Day has nice shades but if they break watch out!

The order arrived. They installed the shutter and punched a hole in my bathroom wall during the installation on a bathroom window (my brand new home), the build out on my shutter on the French door blocks access to the doorknob. We specifically asked about the size of the build out she said it was minimal and not to worry...that was a lie!

And now only 3 months later one of the shutters is warped and doesn't close properly and I have been trying to have this issue addressed for over a month now...and I've been work with customer service for all the other issues and they are sticking to "it's an unfortunate circumstance however you signed the documents "... In my opinion they are thieves just looking to make a sale. No standards for quality of product, installation or customer service. I'd rate them a zero if that were an option. I wished I had checked here first! Buyer be warned.

All I can say is if you're considering purchasing vertical blinds or any product from them no matter what they promise in their warranty BUYER BEWARE of their extensive use of plastic because once they have issues not only will you be unable to order the plastic parts required to repair them they will not help you. They do have a repair facility but to get their authorization to get them repaired under warranty seems to be impossible. I Be advised plastic will degrade with heat and most windows are exposed to the sun and heat so it's a bad design. STAY AWAY FROM THIS COMPANY. THEY WILL NOT SUPPORT THEIR PRODUCT WARRANTY IN ANY WAY, SHAPE OR FORM. Until I receive product support I will not change my view about their product quality.

A good corporate citizen with any business sense would understand how the integrity of their stated warranty is critical to their success. I did receive a message from their corporate office that they can help me get the parts but when I call this individual he doesn’t answer. Now today I receive a message they no longer make these parts yet advertised on their available parts online. They offer to sell me new blinds at a discount but now the same type of window is completely made of plastic!!! I believe at this point a reasonable solution based on their warranty they should replace all of my purchased window blinds and continue to offer the same warranty as my original purchase.

I had already called and complained about the first fall, but when the second one fell and took place I wasn’t gonna let this slip by and asked for an urgent action to be taken. I had to do this because I had just came back from a major surgery and I didn’t want to go anywhere near the shades knowing how sensitive and pained I was already with surgery and all. My fear grow and grow and later I hear from them that they want to exchange out all the shades out into another pair of new ones from the same style and everything just all switched out. Therefore, this was about the product itself and injuries it had occurred.

My other problem is a Contract Breach they did without our acknowledgment and permission of my husband’s signature showing on another contract dated September 10th. Therefore, as we ordered the product, which was on September 1st, we receive a call saying there’s a remaining balance. Although, we financed through Green Sky for the total amount for the entire houses window treatment as well as we did put a downpayment to start the job is what we were acknowledged. The contract with the remaining amount, this contract that we still have no knowledge about comes up with a remaining balance dated September 10th. We have never met anyone upfront from 3 Day Blinds since September 1st so why is there a signature on a new contract with a remaining balance? Is something needing investigation and a good explanation of why???

However the custom blinds were 6 weeks... In addition to going through several visits from the salesperson and install coming to measure. This process went on way too long and I should have cancelled out but by that time I had invested too much time. This added 2 weeks onto the process so lets put total time involved at over 8 weeks. Order initiated 7/3 and installed early September (around the 6th).

Finally the financing debacle left me with a very negative feeling about the whole transaction. I was clear up front that I wanted to use my own credit for at least the majority of the transaction. They offered me financing through GreenSky that would be interest free for a year (starting from the initial interaction). When everything was done the total of the initial financing was through their resource. I was willing to let this pass figuring I would charge the balance to my preferred method for the remaining balance when blinds installed.

I asked the installer and he said it would be taken care of. Next thing I know it was charged to their financing method. I called and the salesperson said that she could not request an adjustment but maybe I could pay a portion of the balance using my card. No go with Greensky on that option. I went back to the salesperson and demanded she get her manager involved. Manager called and left me a message to say it was too late. They had closed their books. I found this odd since it was just charge several weeks ago and called but had to leave a message to that effect.

To this date she has not called me back to explain why she could not handle my request and it has been a month. I resign myself that I would just pay off what is there. However, it leaves HUGE doubts about servicing their expensive blinds based on the customer service I received once they had the money. I would not recommend this business and do not view them as having any integrity. If anyone wanted my advice I would suggest going through Lowe's or Home Depot. Basically same product and I trust they would be able to beat the service of Three Day Blinds on their worst day.

The hour of his arrival came and went, and I called him, and he said he had called me but I didn't answer...well, yes, we had confirmed twice the same morning, so I didn't take my phone to a meeting, thinking, logically, that the appointment was confirmed (my husband was waiting for the installer at the condo). I call him, and he is verbally abusive on the phone, and I tell him not to come. I call the installers, and they, after two weeks, send someone else, who installs the blinds incorrectly. I call 3 Day Blinds and they say they have no other installer in West Palm Beach. So--the blinds do not work and a renter is coming to the condo in four days. This is not a professional organization. Avoid them.

I am not in the habit of making a final payment before I see the end results, but because I liked the product that was presented I agreed - however I find it unconscionable that they would draw money out of my account without first contacting me, especially when the amount was sizable and was done so far in advance of the installation. Therefore, I would not recommend this company to my friends.

I was told she would e-mail me later that night with the options. I did receive an e-mail but only on the 2 most expensive ones and for all 3 windows. I e-mailed her back and left a VM requesting the quotes on the lower priced option and for only 2 windows as well as the 3. I said this was most likely what we would go with. 1 week later, no return call, no return e-mail and even after completing the company survey... no response from the company. I guess my cheap order wasn't worth wasting their time with. Went with another company, lower priced, great service!

The communication is HORRIBLE with this company. From the scheduler Rebecca that says she will call you back & never does (twice this has happened) to the installer Seth who has an excuse & explanation for everything. Two weeks later...my issue has yet to be resolved. I DO NOT recommend this company to anyone... not even my worst enemy. When you pay for overpriced blinds because the company can install it fast for you... BUYER BEWARE! Once they do fix it... I get to fix & repaint the holes left in my new construction dream home. Just ridiculous and very disappointing.

Within two days we were assigned a "case manager". The case manager called me and basically told me I had no recourse. I said that I did not get my 3 Day Blinds that I paid extra for and she was unapologetic. When I pressed her that this was unacceptable she only offered to refund the expedite charge. When I asked to speak to a supervisor it got even worse. The supervisor actually told me he could not guarantee when I would get the rest of my order and stated I don’t want to give you "false hope". 3 Day Blinds should change the name of their company to “3 days of false hope.”

She was CLUELESS. The measurements were a joke (she continuously changed the numbers on paper without once remeasuring). I literally had to show her how certain things were done (by how the reputable companies salesperson showed me)... So, I texted her Sunday night (24 hrs after) to let her know that we would be canceling our order and that I'd email the cancel notice first thing in the morning... Which I did. Heard absolutely nothing from her all day. Finally at 8:01 pm I received an email that said it'd be canceled. However, today - 4 DAYS later - we noticed the money was still deducted from our account. And of course no one will answer any calls - including our salesperson! ABSOLUTELY POSITIVELY DO NOT USE THIS COMPANY!!!Their salesperson are ridiculous... Their product is RIDICULOUSLY overpriced and they have the absolute WORST customer service on the face of this earth!!!

At any rate, the next thing I knew there was an email asking me to provide input on the installation. I thought that was rather strange given that I have yet to lay eyes on anyone with the blinds. I therefore answered the survey stating that very fact. I then received a telephone call from 3 Day Blinds and I wasted yet more of my time going through the narrative. The second person from the company then called to state that in addition to the email I should have received a telephone call setting up the date and time of my choosing none of which of course occurred.

I then received a call from the local installer who then proceeded to give me a weekday schedule. I started to ask how many times must I repeat myself regarding no weekday installation? Before I could finish my thought I was met with insulting remarks about how this is the first time I am talking to you, I don't know anything about any of this etc etc. It was on a Friday afternoon and I was not about to elevate my blood pressure and so I simply got off the phone. The next phone call was from the previous person I had spoken to who assured me that they will get an installer from the Orlando area because I made it crystal clear to him that I do not under any circumstance want the current installer in my home.

I also stated that I will contact my credit card company and sever all ties with 3 Day Blinds because it simply too much nonsensical drama for which I have neither the time nor the energy. He agreed that I should be going through it and that it is entirely up to me if I wanted to sever all ties but that he will try to find another installer. An entire week went by without any communication from anyone. And so I did the next best thing for me. I called Capital One and narrated the entire experience. They then reversed the charges.

Today, exactly 32 days of my making the purchase I received a phone call from a person from 3 Day Blinds stating that I cannot sever ties and that they can work out a credit of some sort. My response was very simple..."Oh yes I can and I have and the next time get honest, competent people to represent your company." The utter and sheer arrogance that she thinks should could tell me that there is an agreement when they have not held up their end of the agreement and that I should not consider it a personal affront to being lied to explains why consumers have given them 1 stars across the board. I intend on reading reviews in the future before embarking on another business relationship with any company. If I had done my homework I would not have found myself in this horrible mess. I wish there was a ZERO star but since that is not an option I will settle for one star.

After 2 email attempts to the sales rep and 2 emails to the company, I finally had the installer out to my house on the 28th of March. He added two brackets to the front window to pull the cords, one on each side, away from the window so the blinds wouldn't catch on the window. Nothing could be done with the Roman shade in the kitchen because "that's how it was designed". I have sent replies to the customer survey and still haven't heard anything. If the installer had checked the blinds, he should've known the kitchen blinds wouldn't open without lifting the blind and that the front blinds wouldn't open without catching on the window. He never went over the operation of the blinds with my son. If he had, he would've noticed the problem.

I don't like the brackets on the front blind. He should've called and discussed my options before adding the bracket. If I would've known how the blinds turned out, I would've preferred no cords on the front blinds and a top down bottom up blind in my kitchen but I was led to believe what was ordered was the better option. The sales rep should've been more clear on what was being ordered and the installer should've had more communication with me. Now I'm stuck with a substantial dollar amount in purchases I'm not happy with. I was told 3 Day Blinds was a great company and were reasonably priced. I paid over $3800 for 9 blinds and I'm not satisfied.

Once the installation started they shipped the wrong valance and a shade for the kitchen. We also purchased a five channel remote and was given a single channel. We have just completed the work 6 weeks later and then the original promised date. Customer service tried to help but they have very limited authority or capabilities to really resolve any problems. In summary stay away from 3 Day Blinds. Find a local supplier and installation company, you may have to wait a few days longer but it will be worth it.

Many homes here in Sedona have blinds and I have never seen them warp - it is the company's quality that lets them warp. This is a rental property and I need to rent it out and definitely don't want to spend months waiting for the company to finally realize they don't have the right product for my needs. I kept calling and reporting the issue for months now but they don't return calls. Desired Resolution: Refund. Desired Outcome. I need them to uninstall their blinds and give me a full refund. If they don't want to uninstall and re-install the window coverings I had I will take care of it myself but I do need my $12.625,66 back.

Upon my request for a repair person to come out and make a list of all the parts that would be needed to fix them they asked for $85.00 for a service call, which I gladly paid. Upon speaking with this customer service person, she had no clue about anything I was telling her, I wondered if she had seen one of their blinds. The service person came out and I spoke with him over the phone and asked him to please check all the blinds while he was there and so I could walk him through the problems I was aware of. He informed me that a button usually on the bottom of the blinds would not work for my blinds because of the width of the decorative tapes, and that the same part would have to go back on, and that they could be repaired in their original manner. That was acceptable to me.

Now 3 weeks later I just received an email stating that the buttons have been discontinued, which we had decided wouldn't work for my blinds. Now this customer service person is telling me to have a service person go out and check to see what parts will be needed is going to cost me $200.00, I emailed her and said he has already done that, he just needs to put the parts on. All of these parts have a lifetime guarantee. They need to hire experienced people who know how the function of the blinds work, so they can offer better customer service. I am assuming they have been sold since all stores have been closed.

To my dismay, the design consultant deleted all other measurements. Although she assured me that she could get the measurements for the other windows back, she stated that she was having difficulties with obtaining all other measurements outside of the measurements for the sliding glass door. I decided to move forward with the payment for the verticals for the sliding glass door. I made a 51% deposit and the consultant told me that she wanted to make sure that the measurements for my sliding door was accurate and that someone would be calling me on Monday 11/27/17 to come out and re-measure. No one had called me on Monday, 11/27/17, thus I called the company on Tuesday, 11/28/17. I informed the customer service agent that I was going away for a few days for a cruise and I demanded that someone come out prior to my departure. Someone came out on Sunday, December 3rd to do the re-measure.

On December 11th I called 3 Day Blinds because my install date of December 16th was approaching and I had not heard from anyone. Upon notifying the customer service that my install date was approaching and that I had not heard from anyone that I was concerned the customer service representative was so rude and continued to remind me that I signed a contract and that the anticipated install date was only an estimation and not a guarantee. I asked to speak with his supervisor and was directed to Jodi **. Jodi ** stated that she would look into the contract and get back with me ASAP. To my dismay, Jodi too began to remind me that I signed a contract that stated that the install date was an estimation and not a guarantee. Jodi went further to remind me that "I had the option to not move forward with the install at the time of the consultation.

I then reminded Jodi that the design consultant talked to the company being in Riverview where I reside and that the company has never had any issues with delays. Thus, based upon the assurances of the design consultant I chose to go through and put down a deposit of 51%. December 16th came and went. I notified the blind company that I will be cutting my losses and not moving forward with the deal as I am very dissatisfied with the company and personally believe 3 Day Blinds is a scam. The design consultant hasn't returned any of my calls and Jodi **, the lead has been downright rude, cruel, and nasty in my interactions with her.

Original Review: Dec. 7, 2017

3 Day Blinds phone agents lied to me and it’s going to cost me over $2,500 to fix. I've purchased a standard honeycomb shade and three dual-shades from 3 Day Blinds for four windows in my home since May 2016. I recently had the windows in my home replaced. At the beginning of this process, I contacted 3 Day Blinds to inquire about having my blinds' length cut down, per the dimensions on my newly installed and soon-to-be trimmed windows. I was told that for an $85 visit fee and $40 cut fee per shade that my shades could be picked up at my house, cut down, and returned to me.

With the knowledge that my shades could be cut down, I told my contractor not to worry about matching the window opening to my shade length, but to focus on installing the trim to look its best. Now that the work is complete, I contacted 3 Day Blinds to schedule the home visit and trimming of my shades. I was informed that 3 Day Blinds does not trim shades. They were sorry I was misinformed, but that's their policy. There is nothing they can do for me -- except help me order $2,500+ of new shades! Buyer beware in trusting 3 Day Blinds.

3 Day Blinds contracts out their installations, which is fine. But, they should remain integrated in the process more than the level I have seen. Basically, 3 Day Blinds is out of the picture once the order is placed by the customer. This is a huge disappointment, especially when there is an issue with either the installation or the finished product. In my case, there was an issue with both, the installation and the finished product that was delivered to the installer to install. From my experience, there is a huge disconnect between the installation process and 3 Day Blinds.

Before my initial design consultation, I updated 3 Day Blinds with my cell phone because all they had on my file is my work number. I made a point to call 3 Day Blinds and ask them to remove my office number and add my cell. The representative I spoke to seemed efficient, and said she changed the number for me. However, I soon came to realize that something must have gone wrong because the installers only had my office number to reach me. How or why, I have no idea. But, it caused many problems during the installation phase.

Once my finished product was shipped, I received an auto generated email from 3 Day Blinds advising me of the shipment. Once received by the installers, I am supposed to receive a call from the installer to schedule my installation. I never received a call. So, I called the installer number that is listed in the shipment email notification from 3 Day Blinds. I scheduled my own installation appointment with the installer directly, and was told by the installer that I would receive an installation appointment confirmation email, and that the installer will call me about 30 minutes before his arrival since the appointment time is a block window of time. I reiterated to the installation company to be sure to call my cell phone, and once again gave it to them. I even asked the rep to repeat it back to me.

On the day of the installation (SATURDAY), I was home waiting…and waiting. I never received a call from the installer. I called the installation company 1-hr after my appointment time had passed to inquire about the status of the installer. I left a message on their voicemail to advise that the installer never showed up and never called me. I called back again on Monday morning about the installer missing the appointment, and left another message detailing out the situation, and once again leaving my cell number. I never received a call back.

I called again on Tuesday morning, this time, someone answered the phone. It was the same woman with whom I had spoken the week before when the installation appointment was scheduled. She was very nice and apologized, and then told me they had been calling my office number. I asked her WHY, considering I had changed the number on file, and always left my cell in the 3 voicemail messages I had left with the installation company. Her response was, “You will need to call 3 Day Blinds to correct it.” I had already corrected it before the initial consultation! I had also always given the installation company MY CORRECT CONTACT NUMBER. So, evidently because the installer supposedly called my office number and did not reach me on the day of the installation, DESPITE THEM EMAILING ME A CONFIRMATION EMAIL, the installer did not fulfill the installation appointment.

What a ridiculous waste of time! I scheduled yet another installation appointment with the installation company. Once again, I reiterated to the installation company that my office number is not where I can be reached. My installation appointment was scheduled for 5 days after my first installation appointment, 12 days after I placed the order with the designer. The installer had a window of 3-5pm for my installation. He did not arrive until 6:30pm. The installer was very nice. He installed the two shades, and even pointed out to me that both of the shades were made incorrectly. The roll direction was not what I ordered. So, he said he would get in touch with 3 Day Blinds, advise them of the error in the roll direction, place a replacement order, and that the installation company would call me to schedule the re-installation once they receive the replacement shades.

It’s now been 3 weeks since I placed the order and I STILL do not have the shades I ordered! “THREE DAY” Blinds, not accurate! I received a “courtesy care” email and phone call (left me a voicemail) from 3 Day Blinds asking about my experience. Via phone and email, I expressed my discontent at the level of service and lack of competence I’ve received in the handling of my order by 3 Day Blinds and their installation. The response, which I received 2 days later expressed no apologies for any part of my complaint. I will NEVER use 3 Day Blinds again. There are other companies who have the same products, for the same prices, but have better reviews.

Installation appointment #2 is set and they show up with spacers but not the right type of screw to hang the blinds. During this time we are living with glare in the house during the day and a sense of living in a glass house at night. Installation appointment #3 is set and he comes out and can only hang four out of the five blinds because yet again he doesn't have all the proper equipment with which to hang the blinds. Installation appointment #4 is set and he comes out and gets the fifth blind hung but cannot correct gaps in the valance so it is decided to recut the valance and place a keystone in the center to hide the gap where the two boards come together.

Installation #5 appointment is set and he comes out and hangs the new valance and places the keystone, which is off center. Three months have now passed since they came out, insisted on full payment up front and cashed the check while the ink was still wet. How they stay in business is beyond me. We won't be using them again - ever.

Now pls ask them to come and measure the one that was not aligned with the other windows? My living room looks so ugly now, I have my son's birthday party on 9th and around 20 families will come. This is going to be embarrassing! This is so bad man! Above all, I wonder why this person does not know how to use the restroom??? One of the installers used the restroom and they didn't flush the toilet, there was poop on the toilet and on the floor, when I asked them about this they started arguing with me.

I called your office and spoke with one supervisor named Joseph, while I was on the phone I asked this guy that you have to clean my toilet before leaving and the guy who messed up the toilet cleaned all the poop. This is just ridiculous Corey, and I am serious about this. I will never ever recommend you guys to anyone and also will try my best to depromote you guys by all the means I have. How can these installers be this rude? I just kicked them out of my home.

Anyway, the Hunter Douglas vertical honeycomb which is the only thing that will work on my door, but which no one ever even suggested, is more expensive and 3 Day will not compensate me for my time, inconvenience, being overcharged, lack of privacy and security. The "case manager" I dealt with at Home Office wrote and told me "You never requested compensation," to which I replied, "it should have been offered by you." Her response was that when everything is complete (my having paid for all their rip off products) that she would "consider" compensation. Linna is her name and she represents the quality of their products to a tee -- need I say more. I asked Linna to have one of her supervisors contact me immediately. Crickets, as I have heard nothing.

If anyone is interested in doing a Class Action suit against 3 Day Blinds, let me know. This is absolutely ridiculous and these people need to be held accountable. It is not right to treat clients this way. If it weren't for customers they would not be in business. We pay for their salaries!!! I can stand outside my bedroom window and look straight in and see my bed. I have been barricading boxes around my bed for over two months so I will feel safe. DO NOT BUY FROM THESE PEOPLE; YOU WILL BE SORRY!!!

Not only were these blinds way too expensive to begin with, but they sold them to us under false pretenses. There was no such thing as a LIMITED lifetime guarantee when we bought them. If you're considering buying anything from them I would definitely make sure what you hear is the truth, and get it in writing, not in some small contract print after the fact that you already purchased them.

The large shade in the dining room over the three windows is not straight, there are no corner returns so the end of the shade especially the ones over the trim show bright white wood instead of material. One of the kitchen blinds had a spot so they order a new one with the wrong cord. The installer put it up left in a hurry with my other shade and I had to take the spotted one back and he ruined that cord. I had a second opinion from BJ Blinds and Drapery's on my issues. She was appalled. My first contact with "Steve **" was about a week after install he sent the installer to my home to take pictures twice and said he sees nothing wrong!! Maybe he should look at them in my home rather than making that decision from his office in California REALLY...

I called again customer care and filed a second complaint and asked that Steve ** not be involved because he's no help! So who calls me Steve **. I told him I really did not want to deal with him. He said he'd pass that on. No calls to help me since. They are not a company that stands by their product. Once they have your money you're dead to them. I blame myself for not reading the other reviews. I'm a senior citizen and live on a fixed income. I saved over two years for my window treatments. SHAME ON THEM!!!

The blinds arrived, installed and the French door blinds had to be moved as they were interfering w/ the doors opening completely, the windows installed on an outside mount, which the sales rep recommended for total darkness in my bedrooms and entertainment room - they have total light leak around all windows. 3 Day Blinds blamed the installers that it was a new/different type of process, therefore not their fault. I was given only the choice of new replacement blinds, at my expense, 30% off and had to do it within 30 days, only after great problems contacting them. As another customer put it, they lost my business after spending over $6,000. Do Not do business with this company. Very poor "customer service".

I called customer service and was told they could replace them. I asked why I would want to replace a cheap and defective product with what would most likely be another cheap and defective product. I wanted my money back. This individual refused to offer a refund and became rude. I asked to speak to his supervisor and as told someone would call me back. After a couple days, I called them and finally spoke with someone who assured me that I would receive a refund. Which I did. Finally. Will never use 3 Day Blinds again. The product is cheap and poorly made. Like most things these days.

I called and made an appointment with a consultant, Deborah **. I met with her on Monday August 22. I explained my situation and she helped me pick out the best blinds for keeping my room as dark as possible. She explained that it would be a few weeks to get the blinds in and installed as they were a custom order and I wasn’t paying for express shipping. This was okay with me, since I wasn’t moving in to the new home for several weeks anyway. That day, my credit card was charged for the 4 blinds that I ordered. I asked Ms. ** to email me the invoice/receipt instead of printing out a hard copy. She never did so (to this day I have never gotten any kind of invoice or receipt).

A few days later I got a call from the installation company to come measure the skylight. The installer came and had to go up on an extension ladder to measure the window. Several weeks later, I had heard nothing from 3 Day Blinds or Ms. **, so I emailed customer service inquiring when I could expect my order to be ready. After this, I had brief contact with Ms. ** who claimed that she failed to put my order through because the measurement of the skylight was smaller than the original order, so she needed to refund me money, and could not place the order until she did that (not true it turns out), and that she had been away for two weeks and was sick. At this point I called in to Customer Service and complained about the issue. I spoke with a gentleman named Wendall. He also said that he could see no order, provided me with a case number and said that a case manager would contact me within 24 hours.

Two days later, I had heard nothing. So I called back. I did not get the name of the person I spoke with but she basically said that “everyone is so busy here that the best way to reach your case manager is email.” She gave me his name and email and I sent him an email on 9/29. Again, I got no response. I called back on 10/3 and spoke with a very nice woman (again I did not get her name). She apologized and said I “was on a list” to get a call that day. She promised to call me back herself the next day to make sure that I had been called and she did so (she is the only person who followed through during this whole fiasco).

I did finally hear from Joseph **. He said that my order was being “expedited” but that he couldn’t give me a ship date, but I would be contacted when it did ship. I asked him if he received my email of the 9/29 and he stated he did, but that he was “too busy” to respond. I got an email from Mr. ** on 10/5 saying my order would be delivered to the installer on 10/10 (a Monday) and they would call me to schedule. On Thursday 10/13, I emailed him because I had not heard anything from the installer (why do I have to do this?). They finally got in touch with me and scheduled the install for Tuesday 10/18.

On Tuesday, the installer shows up, but the work order, which according to the installer comes directly from 3 Day Blinds, did not specify that one of the windows was a skylight, so the installer did not have the appropriate ladder. They rescheduled the skylight install for 10/20. On 10/20, an installer showed up, but was hesitant to go up on the ladder alone, so he refused to do the install. The first date they could reschedule for a two person team was 10/27. To recap: my 3 Day Blinds have now taken 60+ days for installation.

The consultant failed to submit my order, and that was ONLY caught because I called to check on it. I have never gotten any paperwork/invoice/receipt from 3 Day Blinds for this order. I have been repeatedly ignored, the only contact made over this issue has been ME calling THE COMPANY. Once the huge error of not placing my order was discovered, someone should have been in touch with me on an almost DAILY basis keeping me informed of progress. Instead, I had to continue to call for updates.

A HUGE miscommunication with your installation company resulted in me having to wait an additional 2 weeks for my blinds. There is simply no reason that the installers should not have known that the skylight was situated as it is. First, Ms. ** viewed the skylight and should have made a note of its height. Second, there was someone from the installation company here, on a ladder measuring that skylight. Third, the first installer also saw the skylight and could have communicated its situation to the company.

In the interim we have called and emailed half a dozen times with no response from Design Consultant or Agatha the customer care representative. Yesterday I called one last time saying I was called our bank card dispute center if I did not hear back. I received an email this morning saying they would refund the $125.00 installation charge. I have now contacted the Bank of America Dispute center and we will see where this goes. This company and their people are terrible.

So I got a call they are coming to install everything that was ordered a couple of days ago. Two days ago I was waiting diligently for them to come install all the reorder stuff, and he said he rang the doorbell and there was no answer. Two people here and nobody heard a knock on the door OR the doorbell? I was going to the window constantly to see if they were here yet. He took a picture of the house from the outside and is using that as proof that he was at my door, but I swear with two people here, nobody rang the bell or knocked on the door. He said he called the house, and I had a call while I was in the bathroom. By the time I got to it he was not there and he left no message.

So this guy has a record of calling me but never left a message, and said I never answered the door. This guy should be fired. He is playing games. He never turned in the reorder in the first place and got it wrong twice, it went into space once. Then he came back twice and it has been since June and now we are almost in November, and I can't get this company to get everything straight and finish this job. I will never ever order from this company again. I am completely livid!!!

I found out my salesperson quit shortly after he helped placed my order to top it off. He was new to begin with. He put in the wrong order, with wrong texture, wrong measurements and told me my having Mondays off as the ONLY day for install would be "no problem". Wrong! Everything has been a problem. Then I was told ALL would finally be corrected with a credit of about $300 back to my credit card (not even the full amount). The new sales rep tried contacting someone to help her while at my home, without luck. No one answers, not even for her! This is horrible business, terrible customer service and honestly I'm surprised this company is still in business. I would never recommend this company.

The first installer was great and knew what he was doing. The second installer was not consistent at all. He installed all the top pieces that were missing from the original order and they all had to be redone until they fit properly. We have had the warped lightless wood slats reordered and shipped 3 times now and are awaiting the 4th shipment because they keep sending the wrong type. After speaking and emailing someone in California several times, they finally gave us a refund for the blinds on the french doors. The installer was to come to take those blinds down, but the company never scheduled the visit. We finally took them down ourselves. On the installers most recent return, he was to install the new slats to replace the warped ones and take back the blinds from the french doors. He said he had no orders to do that and he would not take them.

I called the person in California again and she said she would reorder the blind slats that were incorrect. She stated that is was clearly on the order that the installer was to remove the blinds we had taken down. I have asked that the installer not come back to the house since he is not following directions. We shall see if this ever gets resolved. I did receive a refund for the incorrect blinds, but I will not recommend nor use this company ever again. It has scared us off from any company sending fliers and coupons. We now feel if you have to advertise that much, you probably do not have repeat business! Never again!!!

I place an order for two blinds on June 11, 2016, and it's now August 18 and I'm still waiting for one blind to be installed. 3 day blinds are full of excuses, their customer service is terrible, and no one ever calls you back to provide any updates although they promise to call. So, I called again and was told that I have to wait until maybe Sept 1st, if I'm lucky and the blinds arrives with no damage, UNBELIEVABLE. If you don't know, 3 day Blinds does not allow for refunds which is why I'm stuck with them. I requested a refund back on July 7th when I first encounter the issue.... Sorry to say I'm still waiting for this nightmare to be over. I will make sure to let everyone know my opinion for the next few years. Hopefully when all this is completed and installed... maybe I'll get a call from 3 day blinds with some compensation offer but, I won't hold my breath.

After another week of waiting, when the blind came in it took another two weeks to schedule that install. When I called Customer Service to complain I got the run around. I had to call multiple times, and the person I spoke with, Yesennia, said she was the only person who could help and was very dismissive. She said they did me favor by expediting the re-order of the blinds. They offered 1/2 off the installation fee b/c they said it was eventually installed and that they didn't have to compensate anything if they didn't want to. I am 40 years old and a working mom of four kids. I went through them with the hopes of a quick and easy process, and have never written a complaint about a company before, but wanted to forewarn anyone who thought they might pay a little extra to get a good quality blind easily installed. Their name is misleading and I cannot recommend them. Very dissatisfied!

Original Review: Aug. 3, 2016

Unethical designer - Faye **, the designer, specified a product that was not what we wanted. We specifically stated we wanted room darkening. Our original choice was not available. She then showed alternatives. The one we choose was not room darkening (she did not point this out to us). When the installer completed the installation, it was obvious the blinds are not room darkening. Faye just claims, I signed the contract, which I did. But I was not aware the blinds were not room darkening. She refuses to "make it right, and won't return phone calls. David, at 3 Day Blinds is sending replacements at a 50% discount. Avoid Faye ** in the Chicago and Northwest Indiana area.

The price change jumped over a $100.00 from our initial re-order conversation, it's likely going to take another 5 weeks and they promise to compensate us but only after we pay in full, and have the new blind installed, then we can call and plead our case to the manager. The same manager that the customer service rep couldn't get on the phone all day to figure this out. I'm holding my breath. This was a terrible experience and I'll make sure to let me friends in need of blinds and Realtor friends of the crappy service and experience I had with this company.

3 WEEKS later, I received a call and set up an appt. for the next week. The installer arrived and did not check anything or do anything other than to put the fallen tines back up. Guess what, they all fell down again. This has gone on since December and I am sick of it. $1000 down the toilet. I will never order from this company again and I will tell everyone I know what a lousy product it is. By the way, the rep the came out said that "one of the great things about our blinds is if they get stuck or out of line, you just have to open and close the blinds and they will automatically realign". THIS IS A LIE.

The day the installer comes to deliver and install, the blinds are 1" too short. Or the max for the one swag I requested. It looked ridiculous as you could imagine. So after much back and forth, they will NOT replace the blinds because Jen - my design consultant said I approved this - which I did not!! I saw her enter in the size of the windows on her laptop - it was the correct size. Jen even admitted to me on our initial conversation when I was dissatisfied that SHE consulted with the work room and THEY decided to make them an inch too small to give me the one swag I wanted. I clearly said - I was not interested in a country french look of two swags so if they can't give me one - I would cancel the order.

Clearly Jen is only interested in getting her commission on a larger order. I paid over $3000 for 4 freaking blinds!!! The other two look ridiculous also. Jen measured the window and put the dimensions in exactly. Not giving any room for clearance on the top moulding and extra fabric on the sides so now my other set has about a 3" light gap and butts up against the moulding rather than encompassing it. Clearly she was new at this despite all the experience she claimed to have and 3 Day Blinds won't cover their 'design consultant' mistakes.

I called Gillie again and left a VM message around 4:30 yesterday. No result. What do I have to do to get you to honor your commitment to install quality product that works the way it should? Why would anyone want shades that provide no privacy whatsoever?! I will NOT be ripped off by you or any other shady (pardon the pun) characters. I fully intend to contact my attorney regarding this matter and every consumer advocate I can find on the internet. Seeing some poor old lady being mistreated by a large company will play great on the 6 o'clock news.

I feel that I have been more than patient. I can think of no reasonable explanation for you to completely ignore me, other than it was your intention all along to take my money and lie to me. I am waiting now for a call-back from the BBB. It's totally up to 3db how this story ends. This is your final opportunity to do the right thing. Oh, and by the way, I am NOT PLAYING! I fully intend to carry out all of my plans listed above and any more that I think of along the way. The ball is in your court. Let's see what you do with it.

The blinds were supposed to come to my house, or so they said. Apparently they went to the shady installer's house. After many times to try to contact him he said he was moving and couldn't find them amongst the mess. I finally got him to schedule installation. He was a no show. Later that day 3 Day Blinds called and said they wouldn't be working with that installer and I needed to schedule with a new installer. So I got my blinds 6 weeks after I ordered them. Why is the company called 3 Day Blinds? So shady installer, very late installation, and many different appointment for which I had to miss work to wait for them. Do not use this company!

Our installation was incomplete due to the missing valances for the master bedroom and the kitchen. It'd been 6 weeks+ and no one had been in contact with us about the missing valances. We called and left them a few voicemail for the consultant. We even texted her and receive no response for a few days. We finally called customer service and found out that the valance have not been re-ordered. We asked to speak with the managers and had been told that they were busy. They took down the phone number but we have not received any call. This is a very bad customer service. Be aware of WENDY **, DESIGN CONSULTANT ** from the 3-Day Blind. A customer with bad experience with the consultant and customer service.

After going back and forth with 3 Day Blinds, now with no responses from them for the last week, we still don't have the problem remedied. 3 Day Blinds wanted ALL of the money up front before the installation was even done and the money was taken out of our account within 24 hours - so we don't even have the recourse to stop payment until the blinds are installed to our satisfaction. Why we are having such a difficult time in getting such a "simple fix" to be scheduled and performed is beyond me. Suffice it to say- we will not be giving 3 Day Blinds any more of our business due to their poor customer service and follow-up.

About 2 weeks later the installer came back to finish the drapes and do the rest of the installation. Someone from the sales office showed up to help him. They hung the drapes in the den and the motorized shade was installed and looked great and worked perfectly. However the shades for the great room were the wrong size and I still didn't have the correct size valance for the den. I was in another room when the salesman along with the installer figured out the shades were not the right size and would need to be remade. By the time I came back into the room the salesman had snuck out without speaking to me and the installer told me he was "stuck with the job of breaking the bad news" to me... those were his words.

After the installer left I called the "customer care" department. My call went to voicemail and I left a message for someone to call me back. No one ever returned my call. In fact I called three more times over the next two days and each time got voicemail and no return call. At that point I called American Express, and requested they investigate the problem and reverse the charges for the portion of my order that I hadn't received and that was incorrect. It wasn't until I had the charges reversed that 3 Day Blinds bothered to contact me. By that point I did not want anything more to do with them. I even have a letter from American Express that states they reversed the charges due to the fact that 3 Day Blinds didn't respond to their request for documentation.

Fast forward to nearly six months later and 3 Day Blinds is still trying to collect, even threatening to send the unpaid balance to collections. Thank goodness I paid with a credit card and kept detailed emails and notes. I have made it clear to 3 Day Blinds that if they attempt to send this to collections I will pursue legal action. They are a very unethical company that should be put out of business.

Thinking that perhaps the new rail was supposed to nestle inside the old rail and "expand", I again scheduled the installer (by now the 3rd or 4th visit), took more time off work, and was told... it's not the right size. More time went by, more calls, more e-mails. I finally received the correct length rail, but have been waiting for a decorative plastic piece for the window - the installer accidentally broke it on one of his visits, and after about a month, I finally received the replacement piece... in the wrong color.

I have been e-mailing my "customer service representative", but have not received a response. Since I am sure that the information associated with my case number includes not only what I ordered, but the color as well, I am astounded that the wrong one had been ordered. During this 9 month ordeal, I have ordered the same type of window coverings (for basic windows - not specialty shaped) on sale from JCPenney for a fraction of the cost. I will never use 3 Day Blinds, again.

I also had a big holiday party scheduled at my home so now nothing on my windows with company coming as well. I plan to go with someone else and unfortunately I financed these blinds $4200 through their finance company, so I will see how that pans out as well. No communication and no regard for the customer.. Avoid them at all costs.

I sent the blinds back with the installer and immediately called my sales rep, who referred me to Customer Service at 3 Day Blinds. I talked to Joe ** and requested refund of the family room blinds. After a long conversation, he told me he would need to consult with his team and would "probably" call me back the next day with a decision. After 8 days, I did not hear from him and called him back. We had a long conversation and he told me he could not give me a refund. He said all the "right things that a customer service person learns" but did not provide me with a "Superior Client Experience." I learned my lesson. I should have researched 3 Day Blinds and would have seen such poor reviews. Poor quality and poor customer service. Will highly recommend not doing business with 3 Day Blinds.

I'm shocked. I've made my own in the past when I had the time, using lux fabrics and wanted to splurge a little on the kitchen. I waited to see the outcome before also making the living room curtain decision and so glad I did. If I had to give an honest estimate of what this 950.00 out-of-my-pocket should have really cost? No more than $50.00. The workmanship is that poor.

Updated 1/9/2016 - It has been almost 2 months from my original complaint and nothing has been done to rectify the issue. The rep contacted me and offered a solution. I accepted. However, the solution was never carried out and now all I have received is a song and dance routine. I'm furious. I've asked for a refund. Silence. I need help getting resolution. Too many people with the same complaints as mine are being used. Too many hardworking people trusted this company only to have hundreds of dollars lost. 3 Day Blinds is not a charity.

Well, it did NOT accomplish this at all. Now, calling again, everyday, customer service explaining someone will be contacting me?? Really?? Installer came to re-measure (only after I threatened to cancel order). Now it is a week and a half later - no resolution. I've received a call stating they needed to go over measurements, etc.

I finally e-mailed them and requested they come and remove their shades and I want a full refund. I have NEVER dealt with a company like this, that there is absolutely NO customer service. No one seems to know what is going on. Their prices are high and I will not recommend them to anyone. I've dealt with Blinds to go, in the past, they were wonderful - but they are not in my area - where I reside. Shame on 3 Day Blinds - which is also False Advertising. Consumer does not get product in three days - installer does - at this point I think that should be named 30 Day Blinds.

Updated on 11/27/2015 - Well, now it's November 27th and I still do not have an answer as what the company is going to do. However, in the graciousness of their hearts - they have offered me a 30% discount if I order new shades - are they Fr**king kidding me!?? $1400 + aggravation + plus order from them again!?? Are these people high??? Waiting to see what action credit card company is going to take. It is SO unfortunate that these companies - like many out there - get away with this. Horrible!!!

Original Review: Oct. 29, 2015

My wife and I own a Realty company and six homes near Seattle. We ordered a full set of blinds 8/26/15 and was scheduled to install 9/01/15... with 31 days in August that would have been the sixth day. I can forgive the poor advertising, but that should have been a red flag. The blinds were delivered and Sat here waiting for install past the install date. Another red flag. The installer seemed good, but came to a snag in my office when he discovered he could not properly install my blinds as the valance was not measured correctly. He said they had to re-cut the blinds, but I think he meant valance and it was not to take more than a couple of days as they were in the area. This was the first week of September. A week later we called them because we had not heard anything, and they said our job had not been done because they were too busy... so it would be yet another week and for us yet another red flag.

The installer came back out Monday while I was in California on a quick trip and told my staff that he could not do the job yet again due to measurements... ARE YOU KIDDING me, again? Red Flag time. This is Thursday the 29th of October, Monday is November 2nd... into our 3rd month. I got here at 6 am to provide security for the ladies as they arrive. It is very dark outside this time of the year at 6 am and I am the only one entering the building. It is scary and I must sit here in my office without being able to see who may be looking in until the rest of the staff arrive. We paid in full upfront and we are all feeling quite let down and disrespected. Poor service, bad measurements, lack of communication, attitudes on the phone etc. are not the measure of a company I would recommend. Sorry to have to be so blunt, but really this is ridiculous.

I decided to give them one more chance and the customer rep assured me that they would make it right this time. They were to be delivered on 9/14/15. The installers never contacted us. I communicated this several time to the rep and she kept telling me that she would contact the installers herself and have them call me. Finally after informing her that we were finished with this situation, she called me while she had the installers on another line. This is the only way that we finally got a re(re, re, re)install date. This has been set for Friday, October 9th. I do not have high hopes that this valance will look any better than any of the other ones did. Needless to say, I will never use this company again and would never recommend them to anyone else. 3 Day Blinds should be renamed to 6 month Blinds.

We were told that "if any measurements were off, they are 100% guaranteed and will be corrected". Clearly this was a bold-faced lie. If this site allows me to, I'll update this commentary with what happens. We shouldn't have to endure conflict to correct their mistake. In exchange for a considerable investment in our home we're getting the run around. It's such a disappointment. 3 day blinds is made up of a bunch of crooks. They don't follow through on what they say they will - once you've paid your bill, you don't matter.

I read the reviews (overwhelmingly negative) about 3 day blinds prior to deciding to give them a try. Stupid, stupid, stupid on my part. If only I could go back in time. I will NEVER again read so many negative reviews and still go forward with a company. Do yourself a huge favor. Listen to me. I WAS A FOOL NOT TO BELIEVE WHAT I READ. Don't be a fool like me. If you choose to get high end blinds go elsewhere --- anywhere but 3 day.

Unknown to me, they had charged the balance of over 1k to my credit card even though the installer called and reported that the shades were wrong and could not be installed. They were to re-do the order and after numerous calls to customer care (what a joke that name is) another installer came out 8-21-15. Again two of the shades had cords that no one told me about and then said they could not make cordless shades for 2 of the windows due to the length, but my contract specifically listed cordless shades. I rejected the install. I finally got to speak to someone in accounting who was to review the order and call me back. She left one VM at home on 8-24-15 when she was to call me at work. I returned the call the next day and never heard from her again.

Today 9-04-15, I called and asked for a supervisor which took about 15 minutes since every time you call the order needs to be reviewed. Casey finally told me he had to talk to the account again and I would get a call by close of business. I did not get a return call and they have charged the full cost to my credit card and I don't have any shades for over 2 months. This is the absolute worst and most deceptive vendor I have ever encountered. It has been reported to my credit card and they are investigation. I plan to look in to filing a fraud complaint since we signed a contract for cordless shades, but they can't make them and just want me to accept what they give me.

The consultant took us through the order on her tablet, with us "checking" each feature along the way: Top down/bottom up as well as the two colors of the "duoshade". It looked and sounded satisfactory and we signed her tablet. We waited weeks for the install. My mother's went smoothly: a top down/bottom up shade. After installing ours on the upper floor, we asked the installer "How does it go down?" He looked surprised and said "it doesn't!" We were shocked and he informed us that he didn't believe this type of duoshade even came in a top down/bottom up style, telling us to call the company. We immediately called the consultant, who ignored our call and never called back.

Next we called the company, explained our situation and they also never called back. We called again and they were rude, unhelpful and went so far as to tell us that the consultant said that we never even asked about a 'top down/bottom up style" which is a blatant lie, proven by the fact that the order was correct on the lower floor. We asked them to please refund our money and pick up the blinds, they refused flatly telling us we signed a work order and that was that. This company will not return your calls, keep you on hold forever, refuse to refund your money, and practically call you a liar who ordered the wrong thing. The last customer rep, Jeff, told us that they would fight any request for a refund. I was guided into buying this apparently non-existent product by their consultant. Had I known that what I wanted was not possible I would have AT LEAST ordered something else or not ordered AT ALL.

I only found out from the installer AFTER the installation that what this combo (a top down/bottom up duoshade) is not even possible! When 3 Day Blinds asked her about this call, she completely lied, saying she was calling to ask if two different sizes were available on one shade! WHAT does that even mean? We never asked for two different sized blinds on one shade. It is a blatant lie - I have a witness (my mother) who sat in during the consult and heard the call and the consultant, Kathy ** tell us that this duoshade was available in a top down/bottom up style. I am not the expert and could not possibly have known whether it was true or not. I am not stuck with a window covering that does not work with my style of window and scammed out of $2,308.15. I want a full refund and the shades taken away. I do not want to pay for the mistake of their incompetent, confused salesperson.

All I wanted for them to do is to combine my order and give me credit so I can get what I originally paid for but they claim that they couldn't because it was part of their policy so I had to reselect for each order they screwed up on and they'd give me 30% off. That's comparison to going to a dealer and buying a Mercedes but them giving you a honda. And if you want what you originally ordered you'd have to eat that first order they screwed up yet they'll give you 30% off. How do you do business like that? Save the headache and stay away from them!!! They're evil and I've been fighting with them for over 1 1/2 month and still nothing has been done.

Third, called customer service again because my husband was afraid of the span of the blind would not be supported by just two end brackets. (Chris, said they would not, and he needed to talk to an installer and would call us back first thing following morning) he did not. Called customer service again, (still no call from Diana or Chris) and got Dale, he told me 3day blinds did care, but to wait for Chris to call me, later that afternoon. I kinda pitched a fit, and asked for a supervisor and he told me he was a lead person and could open a ticket and get an installer out at no charge to see what they could do. The installer is due in three days to see if they can rectify my problem. Still no call from sales person or Chris. What do you have to do to get this company to care? We will see if this problem gets rectified.

During the installation, the gentleman worked very quickly and actually drilled holes into the wrong window frame. I caught him but not in time. He claimed that the representative listed the wrong room and that is why the mistake occurred. I cannot get anyone to help me out with this error as the rep. seems to have dropped of the face of the earth and nobody has gotten back to me regardless of sending in photos of the damaged frame, as requested.

Two weeks after the blinds were installed, the blinds in both the master bedroom and bathroom began to come apart and fray. TWO WEEKS! Finally someone came out from the installation company (not 3 Day Blinds), took photos and stated that both blinds needed to be replaced. He "puddied" the window but nobody will repair the damage. This is outrageous! Nobody will call back and I am stuck with the repair bill and now have to wait for new blinds to be installed. I strongly recommend you stay clear of this company. They make a quick buck with cheap material and then disappear. I have never seen anything like it.

Every time I call they tell me they will call me back, they will check what's going on, they will give me a tracking number for the new blinds. Yet nothing happens! I tried to contact the sale person that came to my house (Aimee). She texted me back... 'call the office' (obviously she already got her big commission). That's why you should never pay in advance for something that needs to be installed! Would never work with this company again! Worst quality and worst service I've ever got!!!

The blinds were installed on 11/10/14. I checked in on the install at about 60% through the install and immediately noticed that they were letting in an IMMENSE amount of light. I told the installer to stop and re-install the original roller shades because this would not be acceptable. He didn’t have time to re-install the original blinds. I told him the sample card of the blinds I view blocked out the light and these were not blocking anywhere near the light of the sample card. He explained that on the samples card the fabric lays completely flat so no light comes in between each blind. However when they are hung, there is a natural separation that lets in light between each blind. He took pictures and told me I would hear from corporate in 48-72 hours to figure out a resolution.

I did not hear from corporate and had to call the designer and corporate directly to get someone to speak to me about my issue. I finally spoke to Jeff on 11/19. He created a claim ticket. I had to repeatedly call him to find the status. On 12/2/14 he told me that they would suggest replacing the blinds with honeycomb. I explained to him that I do not like the looks of honeycomb blinds and told the designer this as well. I was clear about the performance and aesthetics I was looking for and if they did not have an option to fit my needs they should have told me that, and I would not have ordered anything. I also explained that the big issue here is that the sample that I viewed to make my selection was not representative of the actual final product. I then pushed to have this escalation to a manager/ supervisor.

I was introduced to Bashar ** . Bashar took my information again and said he would look into it. Again like with Jeff, I had to repeatedly make contact and push for a status. Finally on 12/17/14 Bashar told me that they reviewed the case and would not give me a refund. He told me that they have a different product line from Hunter Douglas that looks and functions like the one I have but blocks out the light. They would give me a credit towards this product but it costs 2-3 times of the product I have. I felt like this is a bait and switch sales tactic. Again if they would have told me that this was my only option from the beginning, it would have been out of my budget and I would not have ordered anything. I demanded this get escalated again and Bashar or anyone from day blinds will not return my calls or emails.

To resolve this I would like to have a full refund of $5,000.00 and my original shades re-installed. Overall my issue is that the samples I used to choose the blind were not representative of how they actually perform. I was very clear on what I was looking for in both the light blocking performance and visual aesthetics. 3 day has had HORRIBLE customer service and now I have to look to a new company to replace these blinds/shades so I can get what I was looking for. I have completely wasted $5,000.00 and feel like I was ripped off.

When putting my home for sale, I wanted to get the Roman Shades fixed for the new homeowner. I called 3Day Blinds, received a 'case number' and was assigned to their installation contractor, Elite Installations in San Jose. But apparently Elite cannot repair the cords, they can only do installations. So they in turn shipped the blinds to another sub-contractor, Carol's Draperies. And then, Carol's Draperies REFUSES to make the repair because it is against "their policy" to repair a soiled product. (My shades had a stain on them, and they actually refused to repair the faulty cords on this very expensive product).

The consequences to me where that I had a defective product with the cords still under the 7-year warranty, but the sub-contractor's business policy prevented me from getting them repaired. I contacted 3Day Blinds and spoke with Jeff **. He kept saying "we stand behind our product," but had no solution for a sub-contractor to repair it. He tried to get an exception to Carol's Draperies, but they refused. I asked why he did not have another sub-contractor, and he could not answer. I asked how he can stand behind his product" when he has nobody to fix it, and he could not answer.

WORST CUSTOMER SERVICE AND BUSINESS PRACTICE EVER! If my company did business this way, we would not last long. All I could get was the shades' cords mailed to the new home owner to "do a self repair." Totally unacceptable. I highly recommend anyone find another blinds company, as there are many competitors. In my new home I contracted with Budget Blinds, who is cheaper, has great product, and does their own installations, no outsourcing to another company. Don't purchase from 3Day Blinds, they have refused to do anything for me at all.

After a week went by and I still had not heard from her, I sent her an email. I also sent customer care an email. Another week has now gone by and I have not heard from either party. I filed a complaint with Muoy, a supervisor, who promised to get back in touch with me after discussing the issue with Kimberly. I have not heard anything from her either. I sent Kimberly and customer care a 2nd email and still continue to get no response from either of them. 3 Day Blinds has the worst customer service I have ever experienced. They're right up there with vendors from China. Never do business with 3 Day Blinds!! Who knows what they're really doing in your home.

I am pleased to inform that my issues with 3-Day Blinds have been resolved to my satisfaction. Mr. C. ** from the Customers and Sales Support Department responded to my complaint accurately and with the utmost courtesy. It was handled very professionally. He gave me a concrete answer and I have already received a refund. Thank you very much. Sept.19.2014

Original Review: Sept. 12, 2014

My ordeal with 3-Day Blinds started back in August 4, 2014. The decor consultant assigned to me was Michael **. He was polite and seemed to be knowledgeable. I thought I was ordering a soft-fold roman blind to replace the door of my laundry closet but instead he ordered a flat roman blind. After paying $678.46 and electronically signing a contract, he proceeded to schedule a date for the installer, 4 days later. We had agreed on August 8 at 3:00 PM. That day, while I was driving from Los Angeles, I got a call from the installer asking if he could arrive at my place a bit earlier. I told him to go ahead since my husband was home at that time. After the blind was installed, my husband signed after completion.

When I arrived to my home I was surprised and very angry to see that the blind installed was flat and not soft-fold as I have ordered. I called customer service immediately. I was told someone would contact me shortly. I called Michael ** at least 6 times, I got no answer. I emailed him and got a short reply saying he would look into it. 5 days later I got a call from Crystal ** stating that I would need to re-order the blind and wrote we are unable to cover the re-order at 100% of the cost but what we can do is off you a 50% discount. I told her that I was not willing to spend more money in order to correct Michael **'s mistake. I have also requested several times the contact information of their legal department. I have also indicated that I want a refund but neither one of these two requests have been fulfilled or addressed.

I then received the following message: What I can do is apply the 678.43 that you have already on the original order and then if there is an overage on the re-order we can then offer 50% off of what that cost is. I hesitated but agreed and indicated that this must be done within a 4-day frame since San Diego is my second residence and I would have to plan a trip specially to have this fixed. I got the following answer: we will not be able to complete the order with such a tight time frame because the production time frame will take at least 7-8 working day. How come it only took them 4 days the first time but now I'd have to wait 7-8 working days? I tried to call Ms. ** several times and I get her voice inbox and whenever she replies to my messages she does not address my concerns/questions regarding 1. my Refund and 2. their legal department.

I feel trapped, stripped of my rights and with no choices. I do not wish to spend more money. $678.46 is a lot of money for a 40 by 60 (approx.) blind, as it is. I regret having done business with 3-Day Blinds. I only want a refund. What are my rights? I reviewed the contract and it's very vague. It only indicates: Roman shade, Edgewood Cream **.

The email:

Hello Brenda -

Your email address and phone extension were given to me by the folks at the Main Office.

I have tried calling you, but only got a voice mail. I am hoping that this may reach you faster.

This is not a pleasurable correspondence for me; but I need someone to take care of this problem immediately and it appears it is you. So, this issue now falls in your hands.

Saturday I ordered 9 blinds for my wife's office that opens it's doors tomorrow, Tuesday. The woman, Merry, who assisted me at the Santa Margarita/Marguerite store seemed to have great difficulty operating the computer and getting things "to work". But after 45 minutes it appeared the order was made. She took our business bank card and charged the $1,372.09 to the account to start the order. After what seemed to be such a difficult task for her to set this order up, I was relieved to at least have gotten that far and to have the order placed.

Several hours later, I received a call from Merry as I was standing in Home Depot about to purchase the supplies that my plumber, electrician, carpenter and painter all needed. This crew was at the office working over the weekend to make sure the office was ready to open on Tuesday. So, they were working on things till I arrived with the next load of supplies that they all needed.

Merry told me over the phone that "somehow" the computer "voided" my order and that she needed to "re-run" my credit card. I didn't feel comfortable with this and specifically asked "are you sure the order wasn't voided in your computer base only and not on the charge? Are you sure the card won't get charged twice? " She responded "no, the card will not get charged twice.." and I asked again, the same question in a different way. She sounded skeptical but said "no, it shouldn't charge it twice".

Reluctantly, I gave the number to her again.

After a 1/2 hour on the phone with the bank - we got no where. Apparently your company needs to release the charge verbally over the phone.

I immediately called the office and received no response except for the message machine stating "machine is off". I called 3 other stores to try and reach someone...same result: "machine is off". Is this normal for places of business to turn off all their answering machines so that customers can't leave messages or at least get basic information? I don't understand this. I bring this up because, as you will see, this has been one bad experience after another with this purchase from 3 Day Blinds.

I even called "the great indoors" because I knew there was a station for 3 day blinds in it's store in Irvine. I asked to speak with the store manager and was connected with Gary. I explained the situation and the urgency. Sure enough, Gary could not find the 3 Day Blind representative. Gary took my name and number and said he would return my call with any information he could find. An hour later Gary called. He still couldn't find the 3 Day Blind representative but he gave me the Main Office number.

This was all Saturday late afternoon/early evening.

I am now sitting here waiting for the account to be released so that we can continue construction AND I have to pay the crew overtime to pull this off tonight.

I spent 1 1/2 hours on the phone with the Main Office trying to get help or to speak to a manager. I feel like all I got was the run around and it was explained to me that I needed to go back to the original location to get the correction made. The problem with that is that the location isn't open till tomorrow. That is not acceptable. I need this taken care of NOW.

Right now....I don't ever want to do business with your company again and I will make it a point to not refer your company. This has been a very frustrating experience. Even from the very beginning.

Let me explain:

I got several quotes from vendors for blinds....but there is a 3 Day Blinds office right next to our home. So, I thought I would get a quote from you folks. When I walked into the office the woman was pleasant but made it clear that she was unhappy with "whatever". I figured she was having a "bad day". But I started to get uncomfortable when she incorrectly inputed information regarding the blinds and couldn't "fix it". So, she left the quote "incorrect". I simply couldn't understand why she couldn't fix the problem so that the numbers, sizes and costs were correct. That way, if I went with 3 Day, it would just be a matter of coming in and saying "place that order please".

I felt uncomfortable and explained to her, Suzi, that I had several other quotes that I was going to need to sort through before placing the order. I also noticed that I had several "more affordable" bids for the same type of product. She then reassured me that your company was the best choice because they could get the blinds the fastest, years of business, etc. etc.

After a week or so - I thought "well, what could go wrong....all these folks do is "BLINDS"....so they must have this process down to a routine versus going with someone else like Home Depot. So, I went back to the office to order it. Strangely enough - the sign said that the office should be open, yet the doors were locked and no one was there.

I figured....maybe they are on lunch break. I came back 2 hours later. Same situation: Doors locked.

I figured....must have had an emergency. I came back the next day. Same situation: Doors locked.

I called - left a message stating my name, phone and that I needed to place the order so that we would have the blinds by Monday, today.

I then drove to "the great indoors" and tried to order the blinds from that location. When the representative saw that Suzi had built the order he said that I should go back to her to place the order. I couldn't believe what I was hearing. Is the commission that important that it overrides the customers needs?

2 days later I receive a phone call from Merry explaining that Suzi had quit and that she, Merry, was now at that location. So - you folks leave an office without staff for almost a week?

I was about to order the blinds from someone else. I should have followed my instinct.

Instead, I went in to speak to Merry. That's where we pick up at the 45 minutes of trying to order the blinds. All I heard for the majority of the time is "oh, the computer just crashed" - "uh-oh, I think the order just got lost" "phew, it's still there" "hum, I can't seem to change that number"...."now, why is the computer doing that"

My gut said to walk out. Instead I waited.

I feel that I have been EXTREMELY patient and willing to give your company a chance to fill this order. In my mind, my rational was consistently "it's ok, these folks 'just do' blinds....so we'll be ok"

My gutt said consistently: "something is wrong, go somewhere else"

I'm angry, frustrated and just bewildered at this experience

I now need to find an account that I can access since I can't seem to get anyone's attention at your office to finance this last day of construction.

2 hours after my initial message to you...I still have not received a phone call from you.

I don't think I'll ever do business with you folks again and I'll be very blunt with people about my experience with you folks - It will take quiet the measureable act to rectify my position at this point. I'm at my wit's end.

I have left messages with every voice mail that I got "forwarded" to and now I have emailed you. I will continue to find SOMEONE who can take care of this and just forward this email to whomever can address this.

I will be returning my blinds and using another company..

Anyway, she calmly told me I would only be saving $50 if I did it that way. During that time, I thought she actually figured it out on laptop (because she did have one) so I agreed to do it her way. However after looking at the invoice after she left, I found out she was wrong. I called 2 days after to cancel my order. She begged me to make me happy and would do whatever I said. I told her I would be happy if she would split the savings difference, which would be about $60. She agreed and I kept the order. Anyway, the deal never fell through. The sales rep never contacted me back to resolve the issue. Then I finally contacted the manager and she told me the sales rep who helped me left for another job. The manager of the store, Linda bull was of no help at all. she emailed me and told me a different story. That is my complaint.