2-10 Home Buyers Warranty Reviews

I had a claim for plumbing and it went pretty well, although not what I expected. There was one remaining item which they said that they would need to get a confirmation from 2-10 for and they still haven’t come back to fix it. It is the master bathroom toilet flush. The handle gets stuck and needs to be replaced. The flap also still doesn’t quite work correctly. The plumber said he needed to change it. So the job is not complete. 2-10 should be getting more feedback on exactly how well the job done is being done because there may be claims that the jobs were complete when they were really not complete.

The water heater claim went great after the second people came in. The water heater itself was about 50 years old and they couldn’t replace the elements that were in that tank. So they ended up having to do a whole new one. They replaced it, and everything was good. The techs were real good. They knew what they were doing. They came in, and they did their job. They were pretty quick and very courteous.

Six months ago, I had a claim, a water backup. The contractors were out within a few hours, got it fixed, and everything was fine. That water backup claim was just like we planned. It was quick and easy, 100 bucks and it was done. I also called 2-10 when my freezer quit working and they had somebody out on the same day. However, he did not fix it and left. A couple of days later, somebody else came and looked at it, but they didn’t fix it. Then about five days later, 2-10 finally got back with me and said that it took a while, but they'd give me 850. I already paid $100 so, I really got 750 for my $2,000 refrigerator. And I was out of the refrigerator for over two weeks.

Our heating system was overworking and was not producing enough heat for over a month. The previous technician who came did the wrong thing with it. But the most recent technician was excellent. He came in to make some adjustments and changed the bulb so now, it’s fixed. Overall, it was a good experience with 2-10.

I've had coverage with 2-10 Home Buyers Warranty since September. So far, I've had two claims with them. When I submitted a claim about a water heater, 2-10 sent someone out within 24 hours. The contractor was very professional, knowledgeable, prompt and he knew his stuff. He looked at the water heater, diagnosed the problem, determined that it needed to be replaced and called that in. I got a call that evening and had the replacement scheduled for the next day. They came through and put a new one in and it’s been working great.

I made a phone call in submitting a claim because the online option wasn’t very user-friendly. It says, “If you wanna submit a claim, you can do it faster online,” but I didn’t find an area where it said, "submit your claim". Nevertheless, the contractors they sent out were great. They were friendly and professional, and they kept their area clean. I was surprised at how quick they were able to get it done, and I was very impressed by the turnaround time because it was starting to get cold. So, I was happy we didn’t have to go too long without heat. Since they have been out, everything has been great.

Our hot water heater started to leak. We got up on Saturday morning and had no hot water, and we went down to the basement and found water on the floor. The technician did an excellent job. From the foreman that I talked with, 2-10 is the best one that processes hot water heater, but it took nine days, which is a long time, to not have hot water. But they said that was part of the process of making the claim and having to order the water heater and get all that stuff in, and 2-10 typically processes hot water heaters quicker than others. Some of them take three weeks to a month. And so, they told me I should be glad that I had 2-10 in this case. I would definitely recommend 2-10.

My wife dealt with them for our air conditioning unit and they sent someone out within 24 hours. The tech met with my wife and he was knowledgeable, and he gave her straightforward information. We ended up not having it repaired, but having it replaced. 2-10 gave us the limit and getting the credit was surprisingly easy. The whole situation was fixed within a week. I was happy with the overall service, the responsiveness and how they handled the claim. I haven't had a home warranty in the past and I wasn't sure how it would work out with this one, but I'm more than likely to keep it and renew it.

My recent claim with 2-10 was a pretty sour experience. They sent a vendor out through our home warranty that didn't quite understand what he was doing on snaking the main plumbing line and ended up jamming our line with faulty equipment, and it cost us several thousands of dollars. 2-10 told me that it was outside of our policy and they could do nothing other than reimburse two service charges of $100. We had to replace a section and had to get all kinds of work with major jetters and restructuring the backfills and to flush out what had been jammed.

I called 2-10 for the first time and their reps were really nice, helpful and to the point. Their contractor came right out as they said and they got the issue fixed. It was a wonderful experience. 2-10 was quick and dependable.

I've been with 2-10 for four years and the customer service is amazing. I’ve never had any issues with 2-10. They always greet you like they’re not being bothered. There’s never a dumb question. If you’re upset with trying to find out how long it’s gonna take, they’re really, really good about making sure that they call the person that’s coming in to fix them. They’ve taken care of it. They get right back to you and let you know what’s going on.

I still don’t have hot water to this day. 2-10 wouldn’t pay to have the hot heater tank replaced. The code changed from the time of when the house was built, and they had to put an updated hot water tank in, and they wouldn’t pay for it. The warranty wasn’t outlined saying that if the code changes over the years and they have to replace something that there may be some additional expense to the consumer. I was under the impression and I understood that the insurance was to cover major appliances. The hot water tank is a major appliance. And for them to tell me that they’re only gonna take care of the hot water heater tank and not all the things that go with it didn’t make any sense because no company would install without the things that was required.

I had an issue with my fridge and 2-10 sent out a tech. He ordered the parts and I had to defrost my fridge because there was ice buildup. But when he came out to do the fix, he took everything apart and told me that they gave him the wrong part. So, I had to put my fridge back together and find another time to do it, which meant that I had to re-defrost my fridge by the next time that I managed to get in touch with him. And in the process, I ended up having to throw away a bunch of food.

I’ve had good experience with 2-10 most of the time. Their reps are usually really nice and whatever I’ve had to call about, they’ve gotten someone to call me and check on stuff. The only problem is that, sometimes, the people they send don’t really know what they’re doing too well. For my dishwasher, the first guy sent out looked at it but it wasn’t like he tried to find out what was wrong with it. My dishwasher is an older one but it was working really well until it wasn’t going through the cycle.

When my water heater was leaking, I called 2-10. They sent someone out and he fixed it.

2-10 doesn’t have a clientele list that is available here in Saint Joseph and with several different things that we’ve had them do around our house, they’re calling somebody in from Kansas City and there’s plenty of people here that can do the job. For my electric water heater claim, they gave me the names of three different people. I called one of them and they said that they didn't work with the warranty company. Then I called the other two and there was no answer. So I went back to 2-10 and they kept giving me somebody else.

I had a claim which was kind of an emergency and I was not too happy with the response that I got as far as how long it took for them to get out there. We had a pipe busted in the foundation and there was water coming out of the slab of the house. The 2-10 rep I talked to was fine but it was either Friday or Saturday when I called and the contractor didn't make it out here until Tuesday. Also, they didn't give too much information as far as what they could do. They just said that I needed to get with 2-10 to see what they actually covered and how much work they could do because it was something beyond what they were able to do at that point in time. So I really got nothing out of that and it was a waste of time waiting for them to show up.

The water heater was all good but after a month, the cold water was back. All of a sudden there was no hot water. I felt that it needed something the last time but this second-time experience, I was pretty happy. The same guy came. He was very old for his age, but he really helped us out. He did what he was supposed to do. 2-10 Home Buyers Warranty was really good and very helpful. I'm really happy with them.

Submitting a claim with 2-10 is very easy. I usually submit a claim online. The website is very easy to use. They did a good job. I work in that space, so it's very streamlined. The contractors are very professional, and most of them are good, but sometimes, the delays are insane. Compared to others, I think 2-10 is definitely better. But it takes a while to get a contractor sometimes. Still, given how difficult 2-10's space is, they managed to do a good job. The process is very streamlined, and usually, they take care of the issues in a very prompt manner to the extent possible. They offer the option of finding my own contractor but it looks like that’s not their preferred method and they very clearly disclosed that they will reimburse you only up to a certain amount. So, you might be left with some out-of-pocket expenses.

Our heating was done perfectly and the tech was amazing. Prior to that, I had another issue that I had to use through 2-10. They have been amazing and I won't go with anybody else. I've also told other people about the company that I went through from 2-10. They were able to break down everything and let me know exactly what needed to be done. They checked some other things down in my basement too just to make sure everything was good because I told them that I had no idea kinda what was going on down there. They were excellent. Filing a claim with 2-10 was fairly easy. The first time I called in, it took a while for them to get going but every time I called, they were extremely nice. I've had 2-10 Home Buyers Warranty since February of this year and I’ll surely continue with them 'cause I need it.

Zero stars if I could. Only have them cause it was rolled into with the homes our builders made. Was okay for fixes within the first year of buying a house 3 leaks around the window and only got 2 of them fixed. A front door that will not close against the weather stripping and door would not latch unless I deadbolt the door. If I wanted to go out an get something, I'd have to deadbolt the door or the pets/kids would get out. When I finally got them to send someone from the builders they were only able to fix the latching and said it was the best they could do... I paid $$$$$$ for a house and that's all they could do. After that It is hard to get them to come fix any issues with the house. A leak from a shower that was badly install. Finally got them to fix it but the damage from the leak on the drywall and base boards were not. Come a little over 2 years and have another window leak... I need to find someone to fix it on my own.

2-10 contracted our AC repair claim to R & S Cooling, and they made an appointment to go out and look at the problem. But I had some issues with R & S. It took them three weeks to get this resolved. I had to call them with no luck, and then 2-10 to see what was going on. 2-10 said they needed parts ordered for the repair, and it looked like no one had ordered them. I was able to talk to R & S one time, and the lady said that yes, they had to order the parts. And she told me to call back because not all the time do they get information that the parts were there. So I might get it before they did.

The electric water heater went out right before I was gonna be gone for about a week. But I didn’t call until I got back. I called 2-10 Home Buyers on a Thursday and they sent someone out on Tuesday. The contractor put in a different kind, different than what I had, but they said it was what the warranty covered. The other one I had was digital and you could change the temperature like when I went on vacation, I could turn it down, while this other one, you have to turn off the power at the electric panel. You have to unscrew screws to change the temperature. But this new one is working. I just have to leave it on when I leave even if I’m gone for a week. I’m not gonna change the temperature. That’s the only issue I had.

It takes a while to get through 2-10 when filing claims. And being a property manager, when the owners have the warranty under their names, we have a difficulty when we don't have the account number, and we say street versus lane. We’re in Leavenworth, and a lot of times, their contractors are from Kansas City so we’re about 30 to 45 minutes out. Sometimes, depending on the situation, we have issues getting people out quickly because of the drive. It would be helpful if customers are allowed to choose vendors to work with.

I liked that 2-10 has additional coverage on the HVAC for crane service and we were impressed by that, which was why Richard and I decided to put a 2-10 home warranty on our own home. We ended up using that but since the last claim that I had on the dishwasher, I'm left with a little bit of a bad taste. The last guy who worked on it was very good as well as whoever answered the phone. They were very efficient but the guy before that was not good. I found him and his outfit to be very difficult to deal with, which was why I dropped them.

We bought the house about a year and a half ago and the Realtor had worked out the deal where the seller purchased a year of home warranty for us. We just continued on with it and 2-10 has been very good to deal with. The heating system quit working. It was something up in the air handler in the attic and we had no heat for a couple of weeks. The tech that came out was wonderful.

We had a gas water heater claim. The contractor came by and said that we needed a new water heater, and then he talked to 2-10 and handled everything. I didn’t have to make any other phone calls or be transferred 5,000 times. He said that 2-10 would cover it up to this much. We had to pay $300 on top of what 2-10 covered but for a brand-new water heater, we were okay with that. He was really good. He just would text message me when he was getting close to the house and he always showed up when he said he was gonna show up. He was easily accessible if I had any other questions. Definitely recommended him. The claim was very easy and everything worked out perfectly.

I have a washer that needs to be replaced, but 2-10 is telling me that they can only give $100 coupon because I had it a long time. They gotta do better on that. My washer is like $900, and I paid for it. 2-10 wants me to buy a new one so that they won't be spending money fixing the old one. The money they offer to replace an item is too small. I've been with 2-10 for a very long time. As a valued customer, I'm supposed to have an exclusive rate. But they give better and great price to new customer, but the price keeps going up for the old customer. I really need a price reduction.

We had a heating claim and we sent the person out to go see what was going on. They said that the compressor had gone out, that they needed a new compressor and that I would have to pay to have the old refrigerant disposed of properly but everything else was covered. But when they finally got the part, they said that in order to replace the part, they had to clean the evaporator coil which that was gonna cost $350. But I had already paid $237 previously for the drainage and removal. Still, they said they can’t replace it unless we clean the coil.

Having 2-10 has been priceless. Submitting a claim was simple, easy and convenient. I did it over the phone because it was my first time to file a claim and I didn't understand how to do it online. The claim was with the air conditioning system and we haven't had to use it since they've been out.

The water heater was leaking badly and it wouldn't stop leaking. I saw the warranty information and I knew they were closed that day 'cause I claimed it on a weekend. So I went online just for fun and it was pretty easy from beginning to end. Just a few buttons and I had it done. They literally called me first thing in the morning on Monday. They stayed in contact with me and got me what I needed. There was confusion on what they cover because I still had to pay about $700 to get it done. But the contractor was professional and quick. They did everything they needed to do. It took them a while to get the water heater because there was a delay, but the second they said they had it, they were in and out within two hours.

I do my claims with 2-10 either through their automated system or by phone call. Normally, I use the automated system as I can get through and put it in pretty quickly, and then I normally get a call back within that day if I do it early morning, and then go throughout the process from there. The contractors all seem vetted and they're all good and did a good job. Having 2-10 for my property is very valuable. My house is about 14 years old, so that's really when a lot of major components start breaking. So, it's good to have the warranty to help cover some unexpected cost.

I continue to renew with 2-10 and I have been with them for 3 years now. It's a decent service and I haven't had any main issues with them. I also like the claim submission process. I had a claim for my heating system and it went well. The heat wasn’t turning up, so the gentleman came and fixed it. I spoke with him and communication was good. I paid my copay and it was a good, smooth interaction.

We bought a home and the previous owners covered up the fact that the air handler system was busted. Submitting the claim on the phone to 2-10 was easy. Thank god we had the warranty because we had to have contractors come out. At first, the contractors ran a patching solution in the lines, but it did not solve the problem. Then, they came back and they were going to do the same thing. But we told them they needed to look at it because there was something obviously wrong with it. That contractor tried to replace a single piece and said it was a completely wrong piece for the system. And so, we got that switched out. Then, the system still was not working properly, so we had to call again.

My water heater claim with 2-10 was handled really well. Everything was very fast and efficient. They did their part and hurried up and ordered a new water heater. The contractor also worked hard and got it put in. And it took about a week altogether.

I've been with 2-10 for a year and a half and it has been a horrible experience from start to finish. I’ve submitted claims both online and over the phone. Doing it online is easier and faster. Their technicians have been fine, but the whole process is ridiculous. 2-10 is not helpful to expedite things when you have issues. It takes way too long to submit a claim, get someone to look at it, submit it back to 2-10, and then for 2-10 to order the parts. Then they come in and get it scheduled. My air conditioner broke and it took 10 weeks for it to get fixed in the middle of summertime. Now, my refrigerator has been broken for seven weeks. The guy was supposed to come today, but he never called. It’s not worth the hassle, so I won’t be renewing 2-10 again.

We contacted 2-10 Home Buyers Warranty to fix out furnace on 9/27, our current best case scenario will be to have it fixed by 12/5 (70 days.) Customer service is atrocious with no compassion or regard for safety. One tech let me know he had been kind to me since he refrained from yelling - a sad standard indeed. Additionally, they hire questionably competent contractors (ours had "heating" misspelled on his card) but then are happy to blame delays on them. This has been a painful experience and long experience.

I called 2-10 for the oven and also called the day before for an electrician. 2-10 sent out a tech for the oven within 3 days, which was really fast. But then he had to come back because he didn’t have the part so he had to order it and the whole process took 10 days. Other than that, the tech was a really nice guy and he knew what he was doing. I've had 2-10 warranty since we bought the house in the end of February and moved in at the end of March, and everybody that I had to call were prompt in getting somebody here. The customer service is really good. Also, the people that came out here were very nice.

I called a claim in and they had a contractor call me within a couple of hours. I had a pleasurable experience with the claims reps. It was exactly what I needed. The time frame was very exact. I felt really well informed. The contractor came out the next day, and they were very courteous. They diagnosed the problem with the system, they ordered the system and installed it. Everything was absolutely perfect. The first young technician was very courteous and thorough. And then the owner of the company communicated well with me, and called me and kept me informed throughout the process of ordering and shipping the unit in, and scheduling installation. It was absolutely fantastic. The price was also good.

There has been an issue with my heating and gas system so I called 2-10, and then the contractor company came out and called me then took care of it while I was at work.

When putting a claim, it's extremely easy. I do it either on the phone or internet. It's fantastic. And everybody's been really good. I would be an advocate for 2-10 and would love to do a commercial for them.

I've been with 2-10 Home Buyers Warranty for almost two months now. Their claims process was super easy. We were having a breaker shut which seemed to only happen mainly with a cold weather and our lights in our living room wouldn't turn on at all. I filed a claim online and the process was really fast. I was called the exact same day, on a Saturday, by the electrician to set up and get everything fixed. The contractor came within three or four days and the service was great. He went through a lot of stuff because we had some weird things going on. He closed off some wiring and fixed everything. So far, everything is working perfectly. Having 2-10 Home Buyers Warranty has been easy, affordable and fast.

Submitting claims is usually an easy process but this recent time when I called for the AC unit, the contractor they gave me didn’t call within two days. So, I called the contractor and he told me, “Oh, we no longer work with them.” I had to call 2-10 back and get a different contractor, and that person called me within 2 days and we set up the service. Then, he came out and had to replace the motor or some belt thing. So, it took a little backwards and forwards to get it done. Still, I'm satisfied with 2-10.

We’ve had two claims with 2-10 recently, and we were very unhappy with one. We had a three-door Kenmore refrigerator and its freezer at the bottom stopped working. But it was a self-repair system so it couldn’t be repaired and 2-10 had to replace it. We expected something similar from our warranty, but what they came back with was nothing like what we had. The replacement cost they gave us did not approach what we had originally paid nor what it would cost to actually replace it. So, we won’t be having our appliances covered by them in the future.

My heat went out on a Friday and I called 2-10 and spoke with a representative because I didn't wanna have to take time going through online and then losing it or something. I wanted to make sure everything was taken care of. The contractor said legally, they're not obligated to work on the weekends so I waited. They contacted me back on Monday or Tuesday, got me on a schedule, came out, realized they couldn't get the part and tried to order the part. Then, they realized that they had to get a whole new unit. They said they were waiting for the unit but they had it in their shop the whole time.

We've had 2-10 out to repair the dishwasher four times. We had them out once this year already and called them again. I said, "I should get my $75 back since this is the same problem you were out for earlier in the year.” They said that my contract renewed in August so it was a new deductible. I told them that I spent $300 just in deductibles to have them out here four times and that I'm about ready to just get a new dishwasher. The repairs were gonna cost $504 on a $500 dishwasher so I got the cash-out option. It has been two weeks, but it’s supposed to take three. I ordered a dishwasher through a family member that gets discounts on Whirlpool so the dishwasher has already been replaced.

2-10 dispatched the contractor and he came out quickly, which was way better than my other home warranty company. He was nice, professional, told me everything that was going on and what the next steps were. They had to see if it was gonna get approved. He came back and said it was approved, and then made the appointment for me to get my air conditioner fixed. He came out within a timely manner and it went awesome. I had no problems at all. Plus, I like that 2-10 covers Freon. The technician had to fill it up because it was completely empty and I only had to pay the $85 fee.

My sister-in-law suggested 2-10. The process when I filed a claim for the heating system, a gas one, was good. Also, the guy knew what he was doing and fixed it.

2-10 is great, quick and dependable, and I've had no issues with them. I submitted a claim when my water heater went out and they assigned a plumber. The contractor came out and verified it was leaking. And because of the location of the hot water heater, they got the carpeted stairs dirty trying to get the old one down and getting the new one up. They offered to clean them, but we chose to do it ourselves. They were friendly and professional.

The gas water heater unit was not heating, so I submitted the claim over the phone. The rep I dealt with was so good. The contractor had to get a part, which he was able to do within a decent timeframe. A year ago, I've had issues with 2-10's contractors, but for this recent issue, the contractor was a little better. Our experience, overall, went great.

Whenever you put in a service claim with 2-10, it takes several days before you get a response from a tech who has to come out and do an evaluation. Then, they submit it to get approved. We’ve had three major events at my house this past year. When the swimming pool pump went out, the contractor 2-10 sent was the most competent and reputable contractor that I’ve dealt with. The guy did an awesome job. He came out and diagnosed it, and once they got the approval and the new motor, they put it in and everything was working fine. From start to finish, that claim took about seven days.

I did the claim for my heating system online which was pretty easy. The tech said the blower needed to be replaced, so he replaced it. Scheduling took one week and there was an additional week because he didn't have the part. Now everything working okay.

They did exactly what they were supposed to have done in a very quick and timely manner, and I was very pleased with the service. This was my first claim, and I was blown away with how prompt everything was.

The realtor gave 2-10 to me as a gift for closing on the property. But it was difficult to submit a claim. It took forever to get through to somebody on the phone. The phone system was awful. You go through so many automated selections. The contractors were good but the claim regarding the Freon split with the air conditioner was difficult because they couldn’t repair it, and 2-10 didn’t wanna pay for it. It was troublesome. I'm disappointed and will never to use them again.

The air conditioner didn’t work at all. It was hot back then. I did a service request to 2-10 online, and the response time was great for that. The technician was fine, and everything is good. The tech had to repair the compressor. They had to order it and he had to come back. I also had trouble with my central VAC. I filed a claim in August, and it didn’t get resolved until November. I ended up having to go out of service to get a provider for that. Other than that, everything has been great.

We had a claim with 2-10 and it was a very long process from start to finish. There were lots of phone calls and miscommunication. We called the purchasing department, and they told us to call somebody else. We didn’t really need a regular diagnostic because we already know what’s wrong with the stove, but the lady said he would wait for it. So, the people came out and did a diagnostic to make sure that the stove needed to be replaced. That situation got messed up. And my grandma was very upset about receiving her stove almost like six weeks later. I wish they were a little bit more clear and just communicated that it would take six weeks, instead of saying it would be the following week and they would get everything situated. They need to work on their communication and make sure they got a customer service team that’s competent and knows what they need to do.

Submitting a claim with 2-10 was fast and easy and better than Old Republic, our previous warranty. The refrigerator claim went fine as well. The refrigerator got the two double doors up top, and then the drawer for the freezer. When we opened it up, there was something that was leaking out of the back of it into the freezer, and then it was becoming a sheet of ice, and then that sheet of ice was melting. The repair worked and there's been no more water leak. The contractor didn't say much and just said we were good to go. He was there for maybe 30 minutes. He came back out and he vacuumed underneath the fridge, which we had already done. We've had not had any issues since then.

Submitting claims is pretty easy. I call and the reps have been nice and considerate. The most recent one was for a gas leak. The tech came out in three days and he was really nice. The only issue was the company closed at 4:00. That was messing up my work schedule and I had to take off from work a few days. They had to come out to do an estimate and then come back out and fix it. But everything’s fixed and good to go.

My oven was showing an error when you press the keyboard, so it couldn’t be used. I did a claim with 2-10 over the phone, and everything went fine. I paid the $100, and they paid the rest of it. The tech had to remove the controller and put a new one in there. It was hard to get the material, though. It took about five days for them to get the material.

When the tech came out, he said that he took some notes and then he took it back to the office, and I got a phone call back from Evans Appliance and said that they could not find the part. So, they got back with 2-10 and they sent me a check for the appliance, and I had to go out and buy a new one. I got the check about a week and a half ago, and I bought the other refrigerator a week later. The technician was good, but the one at the office that wasn’t so great. I had to call every other day trying to figure out what was taking so long because between the time that the tech came out and said that he was going back to order parts, that took about two weeks for them to tell me that they couldn't get a part.

When the heating system wasn’t working, 2-10 sent wonderful technicians. They came out, checked the furnace, had to order something, and then came back and fixed it. Now, everything’s good.

The first contractor 2-10 sent for my AC and heating did very well but it took him a week to get around to it. So, it was great when I found out that if I found somebody I could trust and understand that was closer, they could come out and do the work under their system. And so for the last two issues I've had with my AC and heating, I used the same company and they were able to come right out and do the job.

It's a long time to get what you need done, but they're fair. It took three days to get a hot water heater as they had to come out and see what the old one was. By the end of the third day, we had hot water again and everything is operating fine.

I had a refrigerator claim and it took forever. The process was terrible. I thought to be without a refrigerator for a month was awful. I had to live out of an ice chest so that was not too good. They should expedite much faster than they did. I know they had a lot of orders but some things should be a priority, like an air conditioner or refrigerator. I wasn’t too happy but either they offered me money or replacement, and I took the money and bought one.

My AC claim with 2-10 went fine, and John came and repaired it and it's working fine now. Our unit had quit blowing cold air, and it was just blowing lukewarm air, and it was back when it was still a little hot outside. was John, the guy who came, was a really nice person and he did good quality work.

The downstairs is still not heating up at all. The first guy did a shoddy job. He said that he fixed it, but he didn’t. He mentioned something about the wires. He said to move the wires in an organized type of way. I said okay and he wanted to go to Home Depot, but I had to go back to work that day ‘cause I was already away from work for two hours. 2-10 said they were gonna send out another guy but the only time this guy from a different company wants to come out was on the weekday. I can’t do a weekday unless it’s after 3:30. He said he can’t do that. I do need to reschedule and have another individual come out. For the toilet, I’ve had three people come out to try to fix it.

I contacted 2-10 the following day to see if there was an update. After speaking with two customer service reps who gave me conflicting information, I then spoke to Diane who seemed more knowledgeable about my claim. She had received the recommendation from the service contractor who had inspected the heater. The recommendation was that the heater needed to be replaced, which I initially found encouraging. However, Diane put me on hold as she wanted to contact the contractor directly. When she came back, she advised that the claim was going to be denied as the heat exchanger cells had cracked before the service warranty was purchased on July 24. I asked how they could prove the cells were cracked before the coverage began since they didn't inspect the heater prior to July 24. Her response was that the heater needed to be in good working order before coverage began and if I wanted to contest the denial, I would have to get a "second opinion" from another contractor (at my expense) and if it differed from their contractor, they would have a third contractor inspect it to be the "tie breaker". Considering that it was November 26, two days before Thanksgiving, and there was no way of knowing how long this process was going to take, I had no choice but to replace the heater. I asked Diane if they would provide a written explanation for denial of the claim but she said they don't normally do that.

The heater claim with 2-10 Home Buyers Warranty went good. The furnace wasn't working. It had a burning smell and it wasn't heating. I made the claim and they came out a couple of days later. The tech that they sent out was very good. He was able to diagnose it. It ended up that the blower motor had to be replaced. He had to go back to the shop to call and get approval. He was able to do that that same day. So, he came back a couple of hours later and got it fixed. It is working good now.

There was an issue with the electric water heater. It had some rust spots underneath it which caused it to drip into the pan that had a crack. I had to have a new water heater. The website was user-friendly when I used it to file a claim. The contractors were fine also. 2-10 worked for me. They took care of the problem. They were a good company. 2-10 Home Buyers Warranty was provided by the seller for me, as part of the closing.

2-10 has been trying to fix my microwave. A couple of times, it went out and their contractor fixed it, but around 45 minutes later, I tried to use it and it went right out. And I called them back. The people just come in and out, and it seemed like they were kinda building a new microwave. And every time, it would go back out. The last time, the technician said he doesn’t know what’s going on. He said he did everything he know to do. They took it to the shop this time. I’ve been waiting for it over a month now. They said they’re going to bring it on Monday. I have called 2-10's customer service and told them that I've been without the microwave for so long. They keep trying to repair it, but why don’t they just replace it?

The drive motor of my garage door was messed up. It wasn’t too long until 2-10 sent somebody out. However, they couldn’t find the motor to replace mine. The contractor told me he was gonna get the parts and come back. I called him a couple of times, and he said he’d be here the afternoon or sometime that afternoon, and it didn’t happen. It was a good two weeks, and finally he called me one night and said he was coming over and fix the garage door. I told him to be sure to fix it because I use that door when I go out all the time. My front door is about five steps down. Since I had 2-10 I had a couple of thing repaired. Earlier this year, they had to replace my water heater and they worked on it right away. But it took a bit to get it out of that little hole, and the contractor said they do not dismantle doors. So, I had to get somebody to do that myself to get the water heater out.

We had a water detection alarm set in the pan underneath the water heater and it went off. The water heater was leaking and the alarm gave us warning enough to call 2-10 before we were flooded. They had to replace the water heater but it couldn’t get delivered right away because it was over the weekend. But that wasn’t a problem. We were able to drain the tank and turn off the heater, and we just went without hot water for a few days. We’ve used 2-10 a couple of times and had no complaints. I’m pretty happy with everything I get from them. I am a realtor and I regularly recommend 2-10 Home Warranty.

I have an ongoing claim with 2-10 for my heating unit. It's been open for quite a while. It opened up on mid-November, and at first it took some time to do some research, then they said they were gonna replace the furnace. But I only found out through my HVAC person that they ordered the wrong one so they have to order another one. I called and it’s supposed to be in this week, so that means installation, hopefully, next week.

2-10 had somebody come out, and he ended up having to come a number of times. The fellow said that we needed a new furnace. At first, they were not going to do a new furnace. Then, a bunch of people talked and they said, "Oh, okay, we didn't have the right information," so they said they would do a new furnace. The contractor was very easy to talk to and he explained things to me. He answered my questions, and he apologized for not having the right part or that it was taking so long. We didn't have any heat for all that time and it was cold here, so I wish it would not have taken so long. But, sometimes, it is what it is. Overall, things went well with the claim.

We had an issue with the compressor of our refrigerator. The contractor diagnosed the problem and then he got the part quickly. We were fixed within four days of calling. I was very satisfied with the timeframe.

2-10 could improve their response time in getting people scheduled and getting them out. There have been other home warranty companies that I've worked with that are a little easier and quicker to get people out. My AC is an Apollo. It’s where your water heater cycles the hot water through a coil that gets blown over and that’s what heats the house. It was really slow to heat the house so when you wake up, it’s been running through for hours and then you get to take a cold shower in the morning.

The plumbing guy came out for the water heater, looked at it, and then he had to go back. So in the end, it took about a week before I got a new water heater and everything hooked up. That’s the only part that I wasn’t exactly happy with. We didn’t have any hot water in the house for a while. I have the standard plan with 2-10. So there was a bunch of stuff that was not included, and the water heater had to be approved. That took a day by itself to do. So they could try to speed the process up, with approvals and the turn time from start to finish. But outside of that, they took care of the water heater and everything was good.

I did a claim with 2-10 for our broken water heater, and they realized the urgency of the request and did react fast on the issue. Their contractor checked it then came back because I wanted to do it in an expedited manner. Everything went extremely well.

The plug-in in my bathroom stopped working and then the other bathroom also stopped, and then the washing machine’s receptacle stopped working. I called my friend who helped me find the house and she told me to call the warranty company. I was a little surprised there because they didn’t have an electrician in their network. They told me I would have to pay a $100, and then when I called, they told me I had to pay the electrician and then they would gonna reimburse me, which they did, but it was a little inconvenient at that moment. The people I bought the home from found me an electrician. When the electrician came out, I gave him the $100, and then he had to come back the next day and fixed it. When he came back, I gave him the rest of the money.

The gas water heater claim we had with 2-10 was excellent. The top of our tank was leaking. There was a red residue coming down its side. I talked to a lot of computers when I submitted the claim, which was frustrating. They were like, “Oh, prompt here, prompt here, prompt here.” They did not have someone answering the phone, saying, “How can I help you?” Nevertheless, the contractor who came out was great and he replaced the whole water heater. The timeframe to get it completed was fine, too.

Our washer was not going through all the cycles, so 2-10's contractor came out and fixed it. The problem was not solved on the first time that they came out, though. They had to add a different part, and the washer has been working fine since. That took about 30 days because a part was on backorder. We were also without heat for 30 days when we had an issue with the heating. 2-10 and the contractor pointed fingers at each other about getting a backordered part. I would call 2-10 and they would call the contractor, but I don't hear from the contractor. I gave up calling. We just waited it out until we actually heard something. So, they're not the greatest, but they got it fixed.

We’ve had 2-10 for 10 years with three different houses and rental houses. My wife is a realtor and she also uses 2-10 whenever she’s making transactions and that’s because of the local representative here. It’s fairly efficient and straightforward when submitting a claim. We normally call in because we’ve been using them for so long. There are contractors we have used in the past and who we don’t want to use anymore, and 2-10 accommodates that pretty well, which is probably the main reason we stay with them. We’ve been using the same AC person for years and they allow us to continue to use them.

When water was leaking from under the refrigerator, I submitted an online claim with 2-10. The tech came out the next day. He was quick and thorough. He had to order a part, but he came back out within the week to fix the refrigerator. However, he couldn’t fix it and said that is was too old. So 2-10 gave me money to replace it. We also used it with our air conditioner, which has been okay ever since.

I put in a claim for a gas water heater with 2-10 online, and then I followed up with a phone call an hour later. The customer service was good when I was talking to them. However, my claim took a little too long. I put in the claim on Friday and the water heater was replaced the following Wednesday. I didn't have hot water that whole time. It seemed like the weekend was an issue. I'm not sure if it was with the contractor or with 2-10, but they made it sound like to get approval from 2-10, it was gonna take at least 24 to 48 business hours, which would have been the following week. But my claim went pretty well, the vendor was good and they were all nice.

My gas water heater was leaking from the bottom when I came home, and submitting a claim for it was really easy. The tech that came was very nice and told me what he was gonna do.

2-10 didn't have a lot of service providers for my whirlpool, and the one that they did have, I had a really bad experience with them. I wish 2-10 had more service providers in my neighborhood for the whirlpool. But they did a good job in terms of verifying all the diagnosis and getting my money reimbursed quickly. Everything was timely. My deductible is kinda high, though.

We've had some good and bad experiences both with 2-10's reps and their contractors. We've had 2-10 for nine years now and they've been receptive to what we needed whenever we filed claims. Their reps are courteous, but the work done by the contractors has been a hit or miss

We wanted a warranty for protection as we bought our own house and we've been with 2-10 for three years now. Setting up a claim is easy to do and easier than some that I've had before, especially when you're dealing with third parties and having to call and get something set up. It's usually pretty quick. The online process was a little quicker versus having to call in, sit on the phone for someone, and explain all the details.

My latest claim with 2-10 was a bit of a mess. Their contractor came to fix my heating, and after he fixed it, he charged me 400 and some dollars. He said he didn't think it was gonna be covered, and misrepresented what the unit was to 2-10 probably because he wanted to get paid more. He got an attitude with me when I was upset that he said he could take the part out then I could call somebody else. I fought for it and eventually 2-10 agreed that it was a unit that should’ve been covered. They reimbursed the money that I had to give the contractor, which I got within a week. But I had to give him money that day, so I was not really pleased with that service.

I've had 2-10 for 17 years on this home alone. I normally submit claims online and it's easy. Although I try to use the website to do an inquiry and check status, and it doesn’t work for that. No one ever calls back. And it really is the luck of the draw with contractors. I’ve had some contractors that are not very good. I went for a month trying to get my ice machine repaired because the contractor I had didn’t know what they were doing. 2-10 had to switch contractors and got me with someone who knew how to diagnose the problem. Then, when both of the ovens went out, I was told originally that they would have to order parts. We then received a phone call that those parts were not available and that we would be getting new ovens. And then, we got a call from another contractor who came out, and they pulled the circuit board and sent it in to be repaired. That one took about three weeks from start to finish to be repaired.

I have a claim on our furnace because I heard a growling noise. The guys came out and replaced the blower but that didn’t fix it. I have another claim in saying that it didn't work and I'm waiting to see the response. Our water heater claim was just perfect. The plumber came out and had to order the water heater. Within just a few days, they came out, installed it within about an hour and 15 minutes, cleaned up and they were done.

I do my claims online and 2-10 sends out the contractor. The contractor comes out and makes an assessment. We pay them the fee that they charge us, and they tell us what they can do or what they’re gonna do. They say they’ll be back to fix it or they’ll make an assessment and see if I have to have a new appliance. I feel comfortable with them. They do well.

I've been with 2-10 since I bought my house. It's my first home purchase so I was a little bit nervous. The real estate agent set it up with the seller and the seller paid for it with the closing of the house. Submitting a claim is very easy, but the first one was a little confusing because I didn't understand what my coverage was just based on the documentation that was provided to me in the closing. I had to pull back up and find out what was covered, what wasn't and get my own registration packet.

I had a claim for my washer and it took a lot of frustration on my part for them to actually get the claim opened and send somebody out here. The actual website to submit the claim is simple enough but it took 2 or 3 weeks for someone to come out so I was not very satisfied at all. I would have liked lesser effort on my part because I had to call them 5 or 6 times and get transferred around their call centers and whatnot, which was very frustrating. But once my claim finally got addressed, it was fine.

We didn’t realize that the Freon was covered by our insurance, which was the Supreme one. During this past year, we had three leaks in one of the units. I called 2-10's HVAC and the tech came, filled it in, and charged me 150 for labor. Finally, when they said that there was a leak and we needed to fix it, I said, “No, I have an insurance. Let me call them.” So I called 2-10 and they said that they would definitely check it out and send somebody.

When I purchased my new condo, I requested a warranty with the purchase and 2-10 was the warranty that the real estate agent provided the seller. I made a claim over the phone when my air conditioning system died on me, and the first group they sent in wasn’t the best. I told them, “Don’t bring those clowns back to my place." The next people they sent back were perfect. They came in, analyzed the problem with the air conditioning system, ordered the part and got it repaired three days later. They were very professional.

The claim started off as a leak in the ceiling, and that was really bad. The air conditioning lines run through there. There was a company that 2-10 sent out to try and deal with that, and that was a three-week nightmare. And then finally, I said, “We’re not dealing with them anymore.” 2-10 sent out another company, which I paid out of my own money for, and they fixed it instantly. It was a non-issue.

We had a homebuyers warranty with another company, but they went up on the prices, so we started looking around, and decided to go with 2-10. Usually, Sears works on our appliances. But most of the time, we have to go out of network and use our own contractors. We’re having a problem now though. On October 28th, the control board went out on our double oven and we have been trying to get it fixed since then.

I thought that 2-10 was a good company and they're going to take care of things that are supposed to be done if they got broke, but that was not what happened. I call them to submit claims, and my latest experience was not good. I am not pleased. They were supposed to fix my air conditioner, and they had me have somebody come out and get it and fix it because they couldn’t find anybody to come out. And apparently, they didn’t give them what they wanted to hear or a good price, so they got somebody else to come back out. And instead of replacing the unit, to which it does needs to be replaced, they put it back together.

It was super frustrating that, within a month of owning my house, I had to fight to get 2-10 to cover my 20-year old furnace. I was on and off the phone for like a week straight and I talked to many different reps, but the front-end people were not great. They were like, “It’s not even that cold in Colorado, so you probably haven't even used your furnace that much.” That’s not cool. We get really good warm days here, but there has been some really cold days. And I was without heat for about three weeks. They shouldn't warranty something they're not gonna cover. And I told them, “How could you be proud of what you’re doing if you don’t back up what you say you’re gonna do?" I was mad. I had to go back to the person who got the home warranty for me, and they had to go to their rep. And then, when the rep got involved, she was amazing. She said they would cut me a check. I'm grateful that it's covered and done, but it was really a hassle.

Submitting a claim with 2-10 has been really good. Every time I would contact them, the technicians were here really quick and the communication was great. However, they’re giving me so much trouble with fixing the fridge. I've been without ice for almost two months, and it’s frustrating. The appliance company has been coming over a few times and tried really hard to fix it. They’ve already replaced the actual ice maker. They replaced some valves in the back but it’s still not working. The appliance company has told 2-10 twice that their recommendation is to replace the refrigerator but 2-10 just sent them out for the third time.

I had a heating claim where I had not heard from the contractor. I left messages. And this is the second time that the 2-10 switched to a different vendor. I feel like the contractors were really not responding to the client. There was also a plumbing guy and I haven't heard from him as well. There was another plumber that did come by for a leaky faucet and they were okay. It's easy to file a claim with 2-10 but when I had the same issue about switching to a new contractor, 2-10 recommended that I call them again and leave a message, which I had already done. They didn't immediately switch the contractor for me and I wondered why. And I had to wait a few more days.

Final resolution I received a check on yesterday 11/26/19 from 2-10 Home Warranty to replace my oven.

I started with 2-10 Home Buyers Warranty when I bought the house in 2012. When I moved again in 2016, I just kept it because I was by myself and if something breaks, I need somebody to fix it. I've only had one claim since then, which was just recently, and that was disappointing, to put it mildly. I was only reimbursed for a portion of the well pump that I had to replace. My understanding was that it was covered because I paid extra for it, and then I only got reimbursed like a third of what I had to pay out.

I have 2-10 Home Buyers Warranty for a couple of properties. There was one recent claim and the people that they brought on board to represent were 2-sta0r individuals. I often just went ahead and paid out of pocket. We purchased three rental properties and so you get the home warranty for the first year. But with the way things have gone, we'll probably just go out of pocket and pay for a reputable company to come do it once. The problem is not on 2-10 though. I get that there's gotta be margins to be made and it's gotta be profitable somehow, but they have individuals that can't get business unless it's referred to them through a claims department.

Making claims is the worst experience and I told 2-10 yesterday that as soon as it expires, we're going with a different company. We're on week seven with our refrigerator. They've never called me back once the inspector came out and said he couldn't fix it and couldn't get parts. I have been calling them two to three times a week for the last seven weeks. We still have no refrigerator. I got 30 something people coming next week for Thanksgiving and no refrigerator.

We had a clogged pipe and a pipe that needed to be replaced for the kitchen line. Submitting the claim online went well. We had a little bit of going back and forth with 2-10 and a little bit of work to get them to cover everything. I had one gentleman from there who was claiming that I was going to have to pay out of pocket and that they were not going to cover because it was a different repair than what they thought it needed to be. So, we had to have a discussion about explaining what the actual problem was and what needed to be fixed. It was about a four-week process and I was fairly dissatisfied with the timeframe, but he ultimately agreed to cover everything and it worked out.

I've been with 2-10 for about 13 years, but right now, I'm not very happy with them. It takes a very long time to get claims handled now. In the last couple of years, there were too many times where the contractors came out immediately and diagnosed the problem, but I had to wait for a part to be ordered. And more than half the time, they come back out but it was the wrong part. Almost every time, 2-10 confirms that they got the correct part order sent in from the people doing the work, but they ordered the wrong part.

2-10 is doing great and I have no complaints. When my water heater had a gas leak, which could be pretty serious, the contractor they sent fixed it and resolved a life-threatening situation.

We had some crappy contractors from 2-10 back-to-back. We had a guy come out to do some plumbing repairs. He was in a rush and didn't wanna look at anything else. He just said that he had to go. After that, he didn't recaulk the toilet bowl until I brought it to his attention. And after he recaulked the toilet bowl, he left all the trash in the sink and on the fixtures.

2-10 was fantastic. Their contractors, on the other hand, were not. They came and worked on the house. And when they got in, they got caught in my driveway and they scraped up my entire concrete in front of my driveway. They did fix the problem. They were quick with it, and I did appreciate. But then I came back to the house after work, and I noticed that another pipe had burst. So, I called 2-10, and they were really quick to get them to come back out, and even though 2-10 agreed that what was happening was one job, their contractor kept arguing saying that it wasn’t. And they were at my house for about 45 minutes before they did any work, and then they left because I didn’t wanna pay them for another job. But 2-10 was understanding. My wife had a conversation with the claims department and they agreed to have us hire somebody that we trusted and we’ve worked with.

The heater was blowing room temperature air and wasn’t blowing hot air. I filed a claim with 2-10 around 30 October and since then, they’ve been back three times. The issue with the heater continued after it was supposedly fixed the first two times, then the last time they came out, they got it corrected. But all of a sudden, there was a leak that wasn’t there before. I texted the contractor yesterday, asked him what’s the status with the box that’s leaking, and he said he has gotta get me scheduled. So, I don’t know if he’s talking to 2-10 or what.

I've had 2-10 since 2006. They’re good. Throughout my years, 2-10 had been great. But the last few individual that have taken care of different services for me, they did a very poor job. When they went out to troubleshoot my air conditioner, they misdiagnosed it. So it took them to send two other people out there to get it fixed. And it took almost 30 days for them to get somebody out there to get it done and that was just one company. So I was disappointed in that. I called the owner of 2-10, the manager, and explained it to him. When they sent the contractor out there, as soon as the person left, the AC broke right back down. But the second person they sent out there finally got it right.

I just submitted a claim with 2-10 and it was very easy and fast. I did it over the phone and the rep was very prompt, intuitive and easy to talk to. Also, the contractors' service was excellent. Everything was cleaned up and very professional. I got a buy-out, and the check was FedExed to me. As a whole, the claim was handled very well.

The claim that I filed with 2-10 went really well. I did it online and it was super easy. I filed it on a Friday night, so it did take until Monday morning for somebody to come out. But it wasn’t an emergency, so it was handled very quickly. I sent 2-10 a message on Monday afternoon because I hadn’t heard from the contractor yet. Once they told me who the contractor was, I went ahead and reached out to them directly instead of waiting for them to call. They scheduled for the next day and then beyond that, they told me what needed to be done and that they would call me when the part came in, because a whole part needed to be ordered. They called me the day it came in, and they came out the next day and fixed it. I was satisfied with the time frame.

When I bought my house, part of the deal was that the guy would buy us a home warranty. He chose 2-10 and we liked them for the first year so we renewed it for one more year. Then this year, we actually decided not to get it because we got everything fixed and we don't need it. But they answered every time we called and when we had a question, they seemed knowledgeable for the most part. Also, my wife doesn't like to talk to people on the phone so the fact that 2-10 has the option to submit claims online where you don't have to talk to people is nice. It's actually super easy to do online too. You log in and just fill out the little form then they'll give you a call within the timeframe that they say on the email. There is one contractor that they sent out that was kind of "eh" but I told 2-10 I don't want him anymore so when I had the issue for the same thing, they didn't send him out. Otherwise, the contractors were fine.

We’ve had the 2-10 warranty for 15 years that we’ve been here in the house. When we first moved in, it was kinda pushed on us for one year, and then we could drop it. And then, it was like, “Hey, we have a problem with this. We have a problem with that.” And we just paid. Back then, it was 50 bucks, then now, we just pay $75 for their contractor to come out.

My claim with 2-10 Home Buyers Warranty regarding my dryer went well. It took them three weeks to fix, but eventually they fixed it. The issue was the availability of the technician to come out to my house. Basically, they were fully booked for weeks. When we were able to schedule one, the tech called in sick. That was why it took a bit longer, but it was done. When we have a claim, we hope to get it resolved within a week because some things are just too essential in the house. I have kids and I have to do the washing and the drying. But since I didn't have the dryer, I had to go out and be somewhere or use a commercial one, which was inconvenient.

I’m a real estate agent with Keller Williams and 2-10 was a big presence in my office so I decided that when my other warranty came up, I would give 2-10 a shot. Submitting claims is easy for me. It has been a learning process, but overall, the experience has been okay. When the contractor said that my dryer could not be repaired and had to be replaced, I called 2-10. There were some back-and-forth phone calls and I had to hold through every phone call. The agent put me on hold and got the contractor on the phone. She confirmed with him what was wrong and then she told me that the cash in lieu would be an option for me. Then she went on to say that it would be 7 to 10 days before I even get an email. I’m not gonna wait another couple of weeks to get a dryer so I asked if it was safe to buy a new machine. I purchased what I wanted, instead of waiting for them to reimburse me for something.

For submitting a claim, I'm not really pleased with 2-10 Warranty. I don't feel that a lot of the stuff is covered properly. They don't enclose the information like what isn't covered or what is covered. Like if you have a plumbing issue, plumbing shouldn't be covered or not covered because it is a slab-encasement or they would say they only pay 500 for concrete slab. But it's a warranty. If I got a leak from my shower that's behind the wall, that should be covered, period. I wasn't pleased with the coverage and there are too many stipulations as to liabilities and legalities that didn't cover certain things. If they're gonna cover the shower valve, then they should cover the whole repair, and not just say that they're only gonna give me 500 because of the slab and they're not gonna pay for the drywall. If the contractor has to bust out the concrete, they're only gonna pay 500. That's just ridiculous to me.

2-10 was included with my paperwork from my lawyer and mortgage company. The first issue I had was not successful as I was needing air conditioning work. I filed my claim with a phone call and I was told it would be three weeks. The claims person should have realized that three weeks was unacceptable and found, on her own, another provider that 2-10 uses. I was surprised that they did not offer that. This was in the height of summer when it was 95 plus, which means I had to go through my real estate agent to find somebody else for me.

Filing a claim with 2-10 is pretty simple and doing it online is much easier. They respond quickly to us. It's less than 24 hours before somebody tells us that a service call is coming out. It depends on the day but during the week, we get a message back that somebody will be coming within an hour or two or less than that. We haven’t had any issues with this part of the claims process, although we had a couple of issues with the contractors.

When we file a claim with 2-10, it could be a great experience or it could be a nightmare depending on who we get on the phone. Their reps are either knowledgeable or they have no idea what they're doing. We can also do our claim online, but then it depends on if their site’s working. It’s either a good day or a bad day, never in between. And as far as I’m concerned, the contractors they use can’t be licensed because they're just ignorant. 2-10 should get vendors that are competent in making a repair. But the reason why they can’t find anyone is because they don’t pay their vendors. Let’s say, it costs 950 to replace the water heater. 2-10 is only going to pay the contractor $450. Nobody’s gonna work for that, so you’re gonna get what you pay for. I’m now in the process of transitioning out from them to another company.

Overall I've had a positive experience with 2-10; when things can be fixed. However, when the appliance they can't fix and agree to replace (after almost 3 months of trying) they want to replace it with the cheapest possible alternative rather than even coming close to an actual replacement. My 3 year old high end Kitchenaid French door refrigerator kept breaking and I was forced to use frozen water bottles to keep it cool enough to store any food (have a freezer in the garage).

In July of 2019, I called 2-10 to fix my oven as covered by my warranty. The entire process has been riddled with issues. The communication 2-10 gave was sporadic at best with myself, and virtually nonexistent with the contractor. The results were crossed lines on who had what piece, whether or not it was lost or unfixable. It took until October for them to figure out they needed to replace the unit. Then it took them another month and a half to get anywhere near replacing it. It's November 2019, Thanksgiving is next week and I still don't have an oven.

A&D Appliance figured out that the dishwasher could not be fixed, and I couldn't wait two months to get a new dishwasher. The person that I talked to at 2-10 said that it would have to go before the committee. He had already gotten the report from A&D Appliance, and they didn't know how much money they would allow for a new dishwasher. So I went ahead and bought the dishwasher and got it installed. And then I called again this past week and the guy told me that since I did not go through 2-10 to get the dishwasher, they won't pay anything. But nobody told me that. I am very, very disappointed. Their warranty stinks.

2-10 Home Buyers Warranty came with my home when I purchased it back in 2009. The coverage was for structure and then I purchased the additional coverage at that time. I did leave 2-10 for about six months because my premium got so high that I went with a different company. But I filed one claim with this other company and ended up having to pay over $600 out of my pocket. So I dropped them and went back to 2-10. Submitting a claim with 2-10 is very easy. I've done both online and over the phone. Their website is very user-friendly. I've had to file several and everything has worked out fairly well. This time, I've had to wait longer on the part than ever but it's not hard to do. Some of the contractors are a little sketchy and they don't have a uniform, but they're also workers and they don't necessarily show up in a suit and tie. Other than that, I had a really good experience with 2-10.

The washer I had had been really loud. It sounded like a rocket taking off. And then one day, when I did the laundry, it smelled like burnt rubber, and then when I got the load out, there was a piece of rubber about eight inches long that had come out of my washer. I was freaking out thinking I was gonna have a fire. The contractor that came out was fine. He brought his son who does work with him, so it was kinda awkward, but other than that, he did fine. And he noticed all the problems with my washer, so that was good. He did his job appropriately. He seemed like a nice guy, but it was very awkward because his son just wouldn't stop talking to me.

Our gas water heater quit making hot water. We submitted a claim with 2-10 and it took a while for someone to come out because we were fixing to leave on a trip at the time. So when we got back, the tech came out and he was pretty prompt. Once we got back from our trip, he was here in four days and he was good. He took out the old heater and put in the new one. And he did it all in one morning. Everything went well and the new water heater seems to be working fine.

I have done a couple of claims with 2-10 Home Buyers Warranty in the past and they've been very efficient, so I stayed with them. I'm beginning my third year with them in September. So far, when I submit a claim to them, my experience has been good. There was a little snafu with the last one, but it was corrected quickly. I usually schedule the service request online. But in this last instance where the heat went out, after putting the request in online, I had to call in. I had two systems so it wasn't an emergency. But the original contractor they had signed up to come out had all their service techs on vacation that week. And that was not unheard of. If 2-10 is gonna recommend somebody to come out, they should make sure that they're not talking 10 days for a service, which is what it would've been for this. It was almost two weeks.

I changed the review to a 4 star bc of the detail in using Consumer Affairs to gain feedback and improve the quality of service provided to your customers.

I contacted 2-10 to have some pool equipment repaired or replaced. There were some minor issues, but we had no problem raising it with the contractor and they fixed it. When the contract was set up, the type of pool that was selected was not correct. It was freshwater instead of saltwater. Moreover, saltwater is more expensive. I contacted 2-10 to tell them that it was an honest mistake. They read the contract and let me change it in order to use it for this particular service. It was kind of them to do that.

Submitting my claim with 2-10 was easy and smooth. Initially, I thought the contractor's service was great. However, everything is taking significantly longer than we were told. And they’re not great at communicating. They brought an air conditioner in, but they needed a bigger one. Luckily, we don’t need necessarily need an air conditioner right now so it’s not the end of the world, but we wanna know what’s going on. Everything on the 2-10's side went really smoothly though.

Initially, my latest claim did not go well. The contractor who came was extremely unprofessional and rude. I did not feel comfortable with him in my home so I asked that he not return. I called 2-10 and I made a complaint. I also requested a second contractor, which they sent out. He was kind, knowledgeable, and much more professional. He also kept communication with me, which I appreciated. However, the parts got delivered to the wrong area twice, so it took a while to get and the claim just got closed out within the week. 2-10 needs to vet their contractors more thoroughly. I’m not sure how they do it currently, but I would not want the first contractor representing me. I would think that they'd feel the same. The good was that the online claim was very easy and the communication via email was continuous, which I appreciated.

2-10 sent contractors who were nice for my Freon split claim. They did the job.

I've been with 2-10 for at least 10 years now. I have filed about three claims and the company has been fair about giving me coverage and paying the replacement costs. I’ve had contractors come out and make some repairs on one appliance, but when one part of the AC went out, I replaced the whole unit but I only got coverage for just the air handler.

I filed a claim to 2-10 Home Buyers Warranty for a heating system issue. It was not working. I was out of town and the first time my wife turned on the heater, she said, “The heater is not working. It might be the pilot light.” When I got home, I worked on the pilot light and the contractor came by and said, “She’s right, it didn’t even kick over.” He needed some parts so he ordered them in, and he came back. The guy was very nice, cordial, picked up all his tools, and did a good job. It took a couple of days to get things fixed, but the claim went well. The pilot light is working fine now and I'm happy.

My last claim with them was terrible. They said my conditioner went out of my air conditioner. They were not gonna pay to replace the air conditioner itself. They were just gonna pay to replace the part and they said they couldn't pay to get someone to put in the part in for me. The contractor was kinda helpful but I didn't know it was gonna cost me $100 for him to even come out and look at it.

When my downstairs/upstairs system was low on Freon, the first guy 2-10 assigned never called me. I called 2-10 back and they got a second guy who showed up quickly and did a good job. He checked the whole system and walked me through it. It also turned out that the little starter in the air handler had gone bad. It ended up being two visits, where the same guy came out. And it seems to work out. They didn’t charge me for the first one because they had to do it two years ago, but I paid the $100 for the second one as it was a completely different issue, which I understand. I would have probably paid twice that just getting the part and I'm sure I had paid the guy a small fortune.

So far, submitting claims to 2-10 Home Buyers has been okay. One time, I had an issue with my washer which went well. Their contractor called me immediately and was able to schedule a time to come out. Within a week, my issue got fixed. However, the second time I submitted a claim for a dryer, I ran into an issue. The provider told me that they were trying to call me but then they could not get my number. That claim worked out okay but I expected them to be more proactive in reaching out to me.

The claim regarding my Freon was great. Some kind of part that had worn out was needed to be replaced. The problem got solved in three weeks and that timeframe was fine.

Everything went well with my claim, which I submitted on a Friday. We got the whole air conditioner unit replaced and the guy from the Ken Williams said that it’d be Tuesday or Wednesday. They came on Tuesday and installed it on Wednesday, October the 30th. Then, the following week, on the 6th, the serviceman came out and inspected it. I then found a couple of little issues and they came back on the 13th to fix it and make sure everything was kosher. We also had a building permit that we had to get from Brevard County. Ken Williams has to call Brevard County to have the building inspector come out to inspect if the installation is up to code. We were happy with Ken Willaims. They are a good company and 2-10 should keep them. 2-10 is working out for us and we're also happy with them. They are worth it.

Trying to get someone out here was a hassle. When you call 2-10, it took forever to get through to the right person. It was just all a hassle. And then, they could not find the part for a long time. I was without a refrigerator for over two weeks. I lost a lot of food. I had to put a lot of my condiments, food and necessities in a cooler. I had to throw away a lot of it. And then, when they got the guy to come back out here, it was a used part they put in my refrigerator, which did not make me happy.

It’s simple to submit claims both online and over the phone. When the contractor came out the first time they thought it was a pulley that needed to be replaced, which indeed needed to be replaced. But there was also a cracked blower assembly, which they found out the next time they came out. When they did it the first time, they turned the dryer back on and it wasn’t making a noise, so they thought it had fixed it. But then once the dryer got warm after running for about five minutes, the noise would come back. So, that’s when they came back and they dug deeper into the dryer and then found out that it was a cracked blower assembly. We waited a few days for them to come with a new blower, they installed it and we haven’t had issues since. I’ll renew with 2-10 again. I only have about a year left here in my current position ‘cause I’m in the military, and then I’ll sell the house after that. But I plan to keep 2-10 while I still own the house.

2-10 replaced the air conditioner and they did a really good job. I'm very satisfied with them. I've had them since I bought the house 16 years ago and have kept them for the convenience. I pay a lot but in some years I've been lucky and don't use them. Overall, I've had no trouble with 2-10 Home Buyers Warranty.

The refrigerator stopped cooling, so I called 2-10 and they had a repair guy come out. The repair guy said that there was a class action lawsuit against the refrigerator, so that I would have to contact LG to get permission for him to fix the refrigerator. I did that and he told me it should take a couple of days. I followed up with LG and they told me they sent the permission to the contractor several days earlier, and he went MIA. I called and called, and didn’t hear anything. I never heard from him again. So, I was without a refrigerator for about three weeks. I finally called 2-10 and said, “What’s up with this?” And so, they stepped in and said, “Because you’ve been without a refrigerator for three weeks, we’re just going to send you a credit so you can get another refrigerator.” So, they did that.

I filed a claim to 2-10 when our furnace died. It was 28 years old and the parts were not available anymore. A technician came out in about four days after filing the claim. The technician was good. We decided to call 2-10 earlier one time and we weren't too happy with the interaction we had about our dishwasher. The person we spoke with kinda gave us the runaround. And we said, "You know what? We don't even wanna deal with this." They offered us a $100 check if we went out and got a new one. We ended up taking that.

My realtor got me a 2-10 warranty when I closed on the house in September, and I've submitted a claim once. The roofing guy that was sent out was nice. I like him.

The lady that we bought the house from had 2-10 on their own, so we wanted to continue it. We've been with 2-10 for over 20 years. They do their job pretty fast, but it seems like it takes forever for the people they contact to the do the work to get in touch with us. A couple of them have been pretty good. A couple of them haven’t been very good at all. One of them didn’t even show up. With 2-10, there were some stuff that were covered and some that weren’t. We have a little refrigerator downstairs that malfunctioned, and they didn’t cover that because it wasn’t our primary refrigerator. But the rest of the stuff they’ve done has been okay. When I told them I wanna get another contractor, they found somebody else, and then I heard from those people the next day after they changed it. But they somehow went back at a later request for the same one that didn’t show up. So, that wasn’t very good. They probably didn’t change their records at all.

The water heater was leaking and it was outside of business hours on a really late Friday afternoon. So I didn’t see somebody come out until Monday, but obviously, that was expected. The technician was very nice and pleasant. I would definitely recommend working with him. They said it wasn’t able to be fixed. So, they replaced the whole unit, and it was really quick. They thought it would take about a week to do. But they did it in less time than that. It works really great, so I’m happy.

2-10 was part of the deal when we purchased the home. The submission of the claim for my air conditioning that was not functioning well was fine. It was after that, however, that I wasn't incredibly pleased. Although they were able to send someone out in a day or two, the contractors were awful. When they came out they told us that the AC was going to burn our house down. They shut the unit off even though it was still 100 degrees here.

We had a couple of service calls on our AC and for the most recent one, the techs that 2-10 sent out were great. They were very responsive and when they came out, they did their thing and were done. That was not the norm with the other ones that we've had, so it was nice. In fact, people don't use the warranty because when 2-10 has to send out to a contractor, the customers have to wait and they can wait up to 48 hours. But one time, it was in the middle of the summer and it took 21 days for us. But we had a warranty, so we weren't gonna be paying out of pocket.

I filed my claim online and then got an email or a text confirming that they got my message and saying that the contractor is on their way as well as the contractor's name and number. When the tech came out and fixed the air conditioner, he found that there was something wrong with the fan and the motor. He replaced that, but when he did his final walk-through, he said that it looked like I may be leaking Freon. It was all part of the same issue. I’ve used 2-10 for years and they have been super. In fact, I’ll be renewing again this year. I never let it lapse and it has paid off. Last year, I heard from them early and they gave me a discount for paying early. But I haven’t heard anything this year. Also, I talked my daughter into getting one for her condo.

My claim with 2-10 Home Buyers Warranty about a washer was perfect. Some stabilizing bars were broken and I needed a new transmission too. It took a few days to get it fixed, but everything is now working perfectly. The timeframe was just fine and my interactions with the contractor were good. I'm on my third year now with 2-10 and so far, everything has been fine.

The sellers had included a one-year 2-10 warranty with the house when we bought the house. After the first year was up, I renewed it and added a few things. Submitting a claim, which I do online, is easy. We had a claim for a leak. There was a hole in a pipe in the wall which we found early enough. It was just a couple of hours once the plumber got here and figured it out. He looked at it and said everything else was good. This guy has been to our house three different times for three different issues, so my wife was familiar with him. My wife was pleased with how quick he figured out what was going on, and it wasn't really as big of a deal. We were both happy.

We started having water on our ceiling and we had discoloration. The plumber came out and he is the worst plumber that 2-10 has ever picked. We’re still having the same issue. I'm not calling him back out. Also, it’s $500 and 2-10 said that it’s not covered under them, so it’s on us, which is pointless for me. What the heck am I paying home warranty for if they ain’t even gonna fix the actual issue? We got money for a new dishwasher last year because the same person they sent out couldn't fix the issue. I’m thinking about cancelling with them.

A lot of categories are still missing when I do my claims online, especially the recent ones with HVAC. When I was trying to do with HVAC, I could not even see that option online, so I had to call their representative. And he put it in some category, and got it done. There were a few issues I faced. But otherwise, it’s been very easy. If I find the option online, submit it, and then I get an email with an assignment to a contractor. Everything is so quick and seamless. I haven’t had an issue if I find the category there.

We're here in South Florida. We made our claim on October 1st, and we didn't get it settled until October 20. And it was 90 degrees every single day. We got the runaround from everyone, from 2-10 Home Buyers Warranty. In the end, we didn't get charge anything from them. They took care of everything but we were not satisfied with the process and the length of time it took. That was not how it should have been. I'm a Realtor and I refer people to 2-10 Home Buyers Warranty, and now, I am doubtful.

My washer was leaking and the dryer stopped working. I called 2-10 and told them what was up. Submitting the claim was a quick process and it was effortless. The plumber whom they sent called me and we arranged a day that he would be able to come out. 2-10's warranty is at a fair price for a month. Additionally, the deductible is much cheaper than what it would have cost me to have things fixed. 2-10's process was good and the people were all pleasant to talk to. My repair was done rather quickly so I'm more than happy.

We’ve been using them the entire time we’ve had the house in California. So, it was excellent. The claims process is fairly straightforward. I would go online, put the claim in, and I would get notified relatively quickly. Back when we had tenants in the house, the heat pump went out in January while the tenant was pregnant. That didn’t go as smoothly as I had liked. It took quite a while to get the parts that they needed in and then the same thing happened a couple of months later when the AC went out.

When we purchased our home, our realtor recommended 2-10 for insurance company, and we've had coverage for four years. They've been fairly responsive. They're better than the other home warranty company we had previously. So, I would recommend them at this point. However, they always send out the same person to repair pretty much any appliance that we've had an issue with and that guy is a little bit a unique individual, not really by the book type of person. But he always seems to get things done. The amount of money they've offered us for the dryer seems a little bit on the low side too, but besides that, we've not really had a problem. I prefer to talk to somebody in person when filing a claim and everybody has been always fairly pleasant. They should maybe have shorter response times after filing a claim though. But I think my problem with that is that things always seem to happen on a Friday.

I had the absolute worst experience with 2-10 that it made me think about changing our warranty program. I had a claim for the air conditioner, and from the day that the contractors came out, to when they were allowed to do the work after being okayed by 2-10, it took a month for us to have the parts replaced and get our unit to work again. There was a miscommunication, where the contractors were saying that we needed to have two parts while 2-10 was saying that it should be one part, and going back and forth with contractors trying to order the part.

My realtor made the seller buy a warranty from 2-10 for me and this is the company he has always used. I have it for three years now and sometimes, it could be difficult to file a claim with them, depending on not knowing the model numbers and stuff. They ask for it on the information tab and I just put N/A. But they still take care of me and send someone out right away.

The online claim submission was easy. The contractors we had were quick. 2-10 is a good thing to have. For buying a home, it is valuable.

My experience with 2-10 has not been wonderful. We got the warranty because we bought our house as is, and we had a house before that was an older house that needed things done on it, and it seemed like the smart thing to do. They were highly recommended to us by somebody else that has their program, and they had good success with them, but that has not been the case for us.

I had a claim done with 2-10 when the water heater stopped working. On the first day that the tech came out, he checked it out, diagnosed it, and then he left. The home warranty then ordered the part and as soon as it came, about five days later, the guy came back and installed it. Everything is good so far, and I hope it goes like that forever. I don't want to live without hot water again.

I only had one claim with 2-10 Home Buyers Warranty and the experience was very unsatisfactory. We bought the new house and we had some repairs that we were trying to get done, but only one was covered. With other home warranties I've had in the past, it didn't matter if the issue was pre-existing or not. We paid out whatever fee and their contractor came out and they did what they had to do. There was never a question of whether it was pre-existing condition or not. We had one issue that popped up after we purchased the house and the shower would not turn off either. It was determined to be a concealed repair because he had to go behind the wall, in the wall, to get to the pipes, what needed to be replaced. I've had numerous other plumbers come out since this repair, and I got charged around $800 for the repair. Everybody else said that should've been a $200 to $300 repair. So, I'm not happy.

Our gas water heater claim went fine. The rep was very good when I called the claim in. The contractors were always very strong on letting me know when they were going to be coming and then when they were on their way. They were the ones that were doing some other work for me and noticed that the water heater was making a screaming noise. I wasn’t familiar with that and they worked with 2-10 to come up with a solution. 2-10 was providing the unit. The contractor picked up the equipment then they came and installed it. We had a little problem with certain parts. The connectors wouldn't fit with the heater, and so we had to wait for a second visit. The connectors that were supposed to be used were not in the package. When they got those parts, they finally came out and installed them. So, it’s been done and it's working fine. And I was lucky that I wasn’t without hot water for a week and a half.

We made a claim for our refrigerator. 2-10 arranged someone to take a look and they decided the replacement. They gave us the lowest model that we didn’t like. We had to take the buyout offer. I got a check of 800 bucks and if I minus 100 bucks I paid off and the insurance premium I paid off which was 500 bucks, I only got 100 bucks. That’s not much. I recommend 2-10 for a new homebuyer, but not for people who already live in a home. I only have two months with 2-10. It’s okay, but I’m not going to renew.

I've been using 2-10 for 15 years. I'm a real estate agent, so I refer them to a lot of properties. I make claims online and they're usually pretty good. If I have any complaints, I just let the rep know and they handle it.

2-10 was who our realtor recommended when we bought our house. When our AC went out, and the reps that we spoke to were so unknowledgeable. I had to ask specific questions to drag answers out of them. They weren’t forthcoming with anything. 2-10 needs to train their people better on the knowledge of what they are discussing with the client. Eventually, I stopped dealing with 2-10 and only dealt with the contractors. It was not a good experience at all. Their contractors, nevertheless, were great. They ended up replacing the AC.

The contractor 2-10 sent us for the lights was great. The guy was very professional and was open to communication. I also liked his cleanliness. 2-10 was very proactive in getting someone out and they would answer any question that we had. Sometimes, when you have a service like this, you’re not sure about stuff even though it’s on the paperwork. And there's really a lot of paperwork, as with any company, for a consumer to read. It’s so much easier when I’m able to call 2-10's office and ask if they are able to cover a problem. And they get people out immediately. On this claim, they sent a good one and then they followed up to make sure he came in and the job was completed.

The heating coils were bad and the thermostat wasn’t tripping the way it should. It was only going on when the blower was on instead of auto. When my girlfriend called 2-10 to get the service set up, it ended up not going through. I don’t know if it was just a mix-up but when I called and got it all set up, the reps I talked to did really well and the techs were out here within about two days. They were from Holder’s Heating and Air and they were extremely professional. I work third shift, and they had to come in during the day, so I left a note on the window saying that I was sleeping and they got the job done. They also left me a note letting me know everything was done and they locked the doors up behind them.

Everything's fine with 2-10's service. When I submit a claim, it takes about three days for a contractor to come out. I recently had a water heater claim, and the tech was better than most. He explained what he was gonna do, and whatever he said he was gonna do, he did it.

My friend bought her first home over a year ago. I finally visited as she lives a little farther than me. We were talking about her home and she mentioned getting a few things fixed through her home warranty. She then told me about 2-10 and how great they were and what they cover. I was amazed because I never heard of this. So she referred me and I signed up thinking that it is great to have. Something break and need to be replaced and my husband works very hard to fix them. I thought it would be great to have have this peace of mind. Well just 4 short days after I could start using my warranty I noticed that my heater was not working right, just my darn luck of course. It was 29 degrees outside and really cold inside.

We did a claim with 2-10 for the sump pump but the problem with it wasn’t covered under the warranty completely. We ended up having to put out an additional $200 plus, which was disappointing. But the service provided was fine and everything went well.

I've had 2-10 since end of June. I prefer submitting claims over the phone and so far, the reps I've spoken with have been fine. In a day or two, they'd send a contractor out. So far, those they've sent out have all been fine. The techs communicated well, trying to find the problem. The first time we called 2-10 for the garage door opener issue, the tech came out, thought he knew what the problem was and he fixed it. A couple days later, it didn't work. I called them back. Then, they said they’ll send a senior tech out. They did and he did a couple more things. Now, I’m on the third time.

I’ve been a customer for about three and a half now when I purchased the house. Filing a claim seems to be pretty seamless. I had water heater issues, and they didn’t have any in-network plumbers, which was kind of odd ‘cause I do live in a bigger city, Toledo, but they allowed me to go out-of-network. I hired my own and all I had to do was send 2-10 a picture of the bill that I paid, and I got my full refund a week later. Typically, I go online to put a claim in. Their website is very seamless. If I’m not 100% sure of something and it’s multiple claims, like this last time I had multiple issues that kinda tied into each other so I wasn’t sure if it should be one or two, then I will call 2-10. A couple of years ago when I had my first experience with them, the contractor himself had issues getting the proper model number of exactly what 2-10 would have supported. He kinda cursed home warranties in general right off the bat. But towards me, he was very friendly.