2-10 Home Buyers Warranty Reviews

2-10 provides good coverage. However, when submitting a claim with them, it's a little difficult to get an actual person on the phone. The automated system is complicated and you have to keep going around and around and around. When I made a claim for the washer, I was contacted the very next day with the guy to do the repairs. He came out to diagnose the problem so that happened quickly. But once he ordered the part, it took about three weeks to get it. 2-10 did not update us on what was going on but the company that they contracted to do the work did. When they finally got the part, the contractors did an excellent job. They scheduled me as soon they had the part and as soon as they could get in, and they fixed it.

I had 2-10 when we bought our house two years ago as recommended by our realtor. I had the warranty for the year and then we had let it drop. But recently they helped us sell my husband’s grandmother’s house and our agent was saying, “You should really look at getting it back.” And it has been worth it so far since they need to replace the entire ac unit for me. Normally, those things cost several thousand dollars. The people themselves has been great, but they also have some kinks in their system.

2-10 was the one that my realtor told me about. I purchased their warranty and I have them since October of last year. So far, my interactions with their reps have been good.

There was a bit of a mix-up when I submitted a claim. And when I called 2-10 back to verify, they did not understand what I was saying. I originally did the claim online and the process was kind of difficult because where I thought that my problem should be listed, it was in its own separate category, which was weird to me. I was having an issue with clogged drains. And instead of being under sewer, it was under its own category called snaking. They were asking for further information but it didn’t make sense for my issue. And then, I saw snaking after a while. The problem was not resolved and I had difficulty securing follow-up appointments with the contractor. So I had to go with somebody else to fix the issue, and they were able to fix it for less. Also, it is unfortunate that bigger ticket items are not covered bu 2-10, like for the cleanout.

I have 2-10 since 2014 and recently, I submitted my claim to them over the phone. My interaction with their reps was positive and they sent the contractor out within a day or two, which was pretty quick. Then, the tech who came out took care of what we needed and the air conditioner's performance since then has been good.

When I called 2-10 to make a claim for appliances, it didn’t work to make a claim. I had to pay $100 for a technician to come and do a repair. They also told me if the appliance didn’t work next time and it is not related to that repair, I have to pay another $100. It didn’t work for me to pay $100 when I can buy then use the appliance with an almost similar price. So, even though I had the appliance problem, I didn’t use the warranty. Thankfully, I didn’t have any other things breaking.

My recent claim experience with 2-10 Home Buyers Warranty was good. I did it with a person and their customer service was alright. Also, the contractor was cool, but what I needed wasn’t covered by my insurance. The claim was for a flue pipe. I had to pay for them to come out here and look at it. Then, I had to pay for what was not covered. I was a little sad, but the insurance is still good to have. 2-10 can come in handy another time.

It’s been over 2 1/2 weeks since we’ve requested for our AC to be fixed. Contractor came out and needed to order a part. We were told 2-10 had ordered a part 2 weeks ago and no one has contacted us. We were told 5 business data for the part and it would be fixed. There’s been a lack of communication and it is getting hot outside. Having been told that it would only take a few days, now that it’s taking weeks is beyond me. I’ve informed them I need it taken care of as soon as possible, as I have a newborn just came home. There’s no reason it should be taking this long, not to mention, I have to do all the following up. No information or communication coming from them unless I call.

2-10 provided an adequate service but some of the communication could've been a bit easier. Sometimes, the online process would work, but more often than not, their website wasn't specific enough for me to submit a claim. It would ask me which system I was gonna submit a request for and when I would pick a system, it would have a list of things to submit for. Then, if the specific item that I wanted to submit a claim for wasn't in one of the options on their lists, it wasn't always clear how to submit my different claim.

We’ve had 2-10 for almost two months now and our experience has been good so far. I go online when submitting claims and navigating the website has been straightforward and intuitive. Overall, the technicians have been great. There was a technician who was not primarily an English speaker and there was a little bit of a disconnect but the quality of his work was good. We've had a few problems with our house and they've significantly helped us mitigate the cost of it. I have also encouraged our friends to negotiate home warranty when buying a house.

2-10 can do better as far as explaining what things are covered and what’s not covered. We had a broken water bibb outside that was connected from my house to the outside, and 2-10 said it wasn’t covered because it was not on the foundation. But other than that, everything that we had claimed was done well. When I file a claim, 2-10 would give me the name of the company handling the claim and the callback number to follow through on the claim order. My experience has been all right. They also gave me a discount for our yearly renewal because we’ve had them since day one.

I don’t like 2-10's overall claim process only because they use off-brand providers. It’s just a bad process when one does business with people that have really low rating. When I submit a claim, I always feel like I get a runaround. I have to call this number, call back this one, call their claims department, call their separate department for this. It’s never an easy conversation. It’s long and drawn out. I have to have an hour and a half to call them.

When we bought our house the previous owners included 2-10 Home Buyers Warranty in our agreement. We’ve been with them for a little over a year and a half. So far, I've submitted two claims for an AC repair. I did it on the phone and got the automated service for the most part, but it was clear and concise. I spoke to a rep during the first claim and everything went great. I was very happy with the customer service. The overall claims process was very easy. The interactions with the contractor have been good. I had the same guy come out twice. He was really nice and very forthcoming with any and all information. It was a good experience overall.

I’ve had a horrible experience with 2-10. We tried contacting them. ‘Till now we’ve had several issues that have not been rectified completely. We’ve had out-of-pocket expenses that makes the cost of owning the home warranty essentially worthless. 2-10 has been useless. It’s been a waste of time. We’ve wasted our money.

My experience with 2-10 has been terrible. When I call them I'm on hold forever. There are delays in getting back to us as well. Previously, they sent an AC guy to us to look at our AC. He didn't call for three or four days even though I called them several times. When the tech came, he said that this and that needed to be changed. He said that they will send the request to 2-10 and I should call 2-10 and they would approve it.

When we called for my most recent claim with 2-10 Home Buyers Warranty, it wasn't a very good experience. The person whom we talked to asked us if our microwave was a total failure. We told him that our machine works but then there's a loud sound emanating from it. He never told us that our claim would be denied because the machine was still working. So, we went through the process and we had a contractor come out. The contractor said that he would be back with the part within a couple of days. He said we had his word that we were gonna go get the microwave fixed.

2-10's claims process over the phone was good. It was easy and I have no complaints. The contractor was responsive and the guy was pretty informative when he came out.

Our home is an original build year of 1996 and with homes that are a bit older in age, it seems to be a more standard practice with home buyers to acquire a home warranty. We were using standard market practice of acquiring a home warranty at the time of purchase. The home seller selected 2-10. Submitting a claim with them has been convenient. It’s been simple and I like that 2-10 has the tendency to offer a voucher or a refund towards the replacement of the appliance. It's kind of leaving it at the discretion of the consumer. A home that’s old also has a tendency to have older appliances. So, that’s been a convenient feature of 2-10.

When we bought our house, it was 15 years old and the appliances were probably 15 years old too. So, we thought we ought to get the warranty. We got one from 2-10 and we have them for two years now. The service was really good. You call in about a problem, you get somebody out, and it gets fixed. There’s no hassle and the process seems to be very smooth. Everyone’s always wanting to help which is not always the case like with a health insurance company. Their first thing is always deny then you got to go fight and all that kind of stuff. So, it was a breath of fresh air to have a company that stands by what they're selling. We don’t want stuff to break, but if it does, we’d like the assurance that it’ll get fixed on a timely basis, done right, and you don’t have to go fight tooth and nail.

It's easier to submit claims with 2-10 on the phone if you wanna talk to someone and I'd rather talk to someone. But it is a bit of a pain in the butt to get to that person. After waiting and going through an automated system, you end up talking to someone who will ask you the same questions all over again and I don't like that. But other than that, they are good. Recently, I had a claim for the heating system and the tech they sent out was really nice. He was thoughtful and he adjusted his time for me.

When our air conditioner went out, my husband was really impressed with the gentleman who came out. We expected the worst, and the AC guy was awesome. However, when our water heater kept going out, 2-10 sent somebody out and I was told I was going to get a refund if they couldn’t do anything for it. They couldn’t do anything for my water heater and they kept procrastinating. The contractor kept telling me, “I can't fix anything until I get approval through 2-10.” They also tried to tell me that it was gonna be $700 or $800 to replace my water heater. There was no coverage. It was like I might as well have just purchased a water heater and had somebody come out and do it myself.

2-10 is a professional company. They have been around for as long as I can remember as a real estate agent and I’ve been doing this for 30 years. We have several properties that we manage and some of them have 2-10 warranties. When we have a claim, we either go online or call in to submit it and the reps we talked to so far were very polite and cordial. We didn't have any difficulty dealing with them. Normally, we'd get an expectation of when the contractor’s gonna call us, which is about 24 hours, and that would be met depending on the claim. For some plumbing and AC claims, it depends on what the contractors' schedule would be and some of them have been very lax and didn’t get to us immediately. We also normally call 2-10 and complain if we don't get a good contractor.

I've been using 2-10 Home Buyers Warranty for fifteen and a half years, and have had a good experience. Submitting claims is fairly simple. I would usually call on the phone and the reps have been very helpful. I would tell them what has happened and they would send somebody out. Usually, they would tell me that someone is gonna call within 24 hours. The interactions with their contractor have all gone well, except for the one time we weren’t pleased with the provider they sent. The provider was horrible and when 2-10 tried to intercede, they were horrible to 2-10 on the phone as well.

Previously, I had another company that was no good and someone told me that 2-10 is really good. I went with them and submitting claims has been pretty good so far. However, I'm wondering what's going on with my microwave above the stove. It has been two and a half weeks. The contractor came by and looked at the microwave. He saw some burnt spots and he said that I needed a new one. He recommended it for replacement to 2-10. They just have to make sure they can find a replacement.

I had an issue with my washer and dryer. I submitted a claim over the phone with 2-10 and the rep I talked to was good. She answered all my questions and made sure I understood everything. Then, the tech came out three days later. His professionalism was good and he explained what he did. He said everything was right, then he said that everything was good. But when we went to use the washer at a later date, it was still doing the same thing.

I've been satisfied with 2-10. It's definitely worth having. They were just more delayed than if I were to do it myself. But it's worth it in the long run. I'm a Realtor and they are referred in our office a lot. I refer them to all my clients and I want to use them myself. I like to call people so I always call them. I'm never on hold for a long time. But there was a miscommunication a couple of times when we were trying to do our dryer and they ordered the wrong part. But then it was fine and the other one were decent. A couple of times, they had to get two opinions before they replace a system. But that's understandable. Like right now, we're without AC. But it's gonna be replaced on Monday.

Our experience with 2-10 has been nothing short of completely awful. We put in a work order for a non- working AC upstairs on March 26. They tried replacing one part but it didn’t work. The contractor (who has been great) recommended replacing the unit. 2-10 initially said they would to both us and the contractor. Then radio silence for over a week. When we called to find out what was going on, they changed their mind and wanted to try another part. Which no one ever ordered. We were told multiple times the part was ordered, but it never was. Even the contractor couldn’t get them to order the part.

!!!BUYERS BEWARE, IF YOU DON’T READ ANY FURTHER, PLEASE DON’T PURCHASE 2-10!!!! Today (5/16/2019), I contacted 2-10 HBW to request reimbursement for an urgent furnace repair. My furnace went out at 3am and I called a certified HVAC Company to do urgent repairs. It was 40 degrees out and dropping and I have a newborn. The repairs were done. They first replace the igniter, then realized I had a bad board. I paid for the repairs as it was urgent $816.00 for both items.

I had a hot water heater leak under the house and unfortunately, since this is a rental home, I didn't want to have it the way it was built. I submitted a claim with 2-10 online on a Friday afternoon and they said the tech would call me back in 24 hours, but that wasn't the case. I had to reach out to him and the problem wasn't taken care of until Tuesday the following week. So, my tenants were out of hot water for almost a week. 2-10 also said that they were gonna pay for the hot water heater repair and maintenance.

I’ve been with 2-10 for almost two years and generally, I prefer submitting claims over the phone. However, their automated system takes forever to get through. I know they’re trying to have calls shuttled to the right place but the process is tedious at times. They should give me someone to talk to. I only had one claim last year and it was fine. This year, there has been a few and there has been a lot of confusion. I talk for a living. I’m very clear about what is wrong and what needs to be done. I paid $200 for two guys to come out here and do nothing. The guy looked at it and said they couldn’t do it and walked away. I gave him a $100 check for just walking on my door. It was the same thing with the issue I had on my stove. We had a gas leak downstairs and I smelled gas coming up. I thought it was coming from my stove. The guy came out, checked it and said it was fine.

We had an issue with our refrigerator and it was easy to submit the claim online with 2-10. They were great and their communication was fantastic. But the contractor that they sent out sucked. They were terrible and 2-10 should never use them again. They came out two days later and they took our $100 for the service fee but didn’t do anything like they were supposed to.

I've been with 2-10 for seven years and every time whenever I’ve had an issue, customer service has been very courteous and helpful. They’ve always set me up with a date and time, and it’s worked out. I’ve never had any issues. Yesterday, they called because my payment was declined because I haven’t had any sufficient fund. They've been keeping me updated so it won’t affect my credit reports. I was able to pay it online. It’s a good program and I’m gonna continue to use it.

I submitted a claim for my dishwasher online to 2-10 Home Buyers. The process was very easy and their contractor came out the next day. He was very professional and I would trust him again. However, he ordered the part and he never told me the part was coming to my house. He said that the part was coming in Saturday so he would set up an appointment for Monday. I asked him why don't we wait until the part comes in. So, I waited 1 to 5 on Monday because I thought the part was coming to him. The next day, I called Sears and said asked why didn't anybody show. That's when the guy on the phone said, "Oh, you weren't told the part comes to your house?" So, 2-10 had to reschedule.

2-10 was a warranty that was gifted to us when we bought the house, and it was convenient that we stayed with the company. For the most part, it’s been pretty good. I just didn't like this last service that I received because they didn't repair the issue. Up until this last one that came, I was very pleased with the technician that they had sent out.

We have 2-10 since last year and we speak to a representative when we submit our claims to them. When we filed claims for our garage door & AC, which were simple ones, there weren't any issues. But recently, there was an issue with the toilet and I filed a claim online with 2-10. Then, my wife followed-up with a call which went smoothly. We ended up getting a plumber that was outside of the network, which was fine because 2-10 would reimburse us for it. We just had to pay upfront and they'd reimburse up to $500.

When we purchased our home, our Realtor negotiated the 2-10 warranty into our purchase. The most recent go-around has been incredibly frustrating. We, back in September, had to submit a claim for the microwave which completely quit working. They came out and fixed it. And then, last month, it quit working in the exact same manner. We called 2-10 and got a claim submitted. Unfortunately, that process did not go smoothly. I got an email right away saying that the claim had been dispatched, but then I never heard from anyone. So, I called back to 2-10, and they said it was not dispatched and it was gonna be another three days. And I told them I had the email so I was totally confused.

I’ve been working with 2-10 Home Buyers Warranty for at least six years. I’m a real estate agent and I handle my clients' claims with them. Lately, we’ve been setting up an online account for buyers and helping them work through submitting the claim online but in the past, I would typically call 2-10. I love their service reps. Interacting with them has been a good experience, but my experience submitting claims has been varied, mainly because of the contractors.

We are Realtors, so we have known about 2-10 professionally for longer than I can remember. I've had direct experience with other warranty companies that were less satisfactory than the 2-10 for the most part. So, 2-10 is the one we tend to promote most often and that’s the one we’ve had on our personal property for a number of years. But my last experience with them was decidedly not positive.

I've been with 2-10 since June 2018 and they have great customer service. The claims process is very easy. But what I don't like is the fact that when I put in a work order, it always takes days for someone to be sent out to my home. When I call, I feel like my things are emergencies like the first time I made a claim because I had a gas leak. I had to have my gas shut off which caused my hot water to be cut off. My water had stopped for two weeks. This time, I made a claim regarding my air conditioner. The issue had to do with the AC's Freon and 2-10 sent out Adanac Air Systems. I called Monday and no one came out until Friday. I don't like the fact that the timeframes are a little messy. Other than that, everything is okay.

My claim with 2-10 went great. My mom was watching the house. We were out of town on a cruise, and she did it online. The contractor came quick and he ended up having to come back because they had to do a replacement.

I filed a claim online for my swimming pool and there were some simple fixes that 2-10 should be covering but they don’t. The issue was with the pop-up jets, which is a part of the pool system and it starts with the above ground stuff. Part of their explanation was that if it’s in-ground, they don’t cover it. So, I had to pay for a contractor to come out. I've had them for three years and this is pretty typical with them.

Recently, our AC was out again. Submitting the claim with 2-10 was easy. I just called in, hit two or three buttons, and it was done. We submitted the claim yesterday morning and around 6 o’clock, we got a call from the contractor. They're coming today at 3:00. So, it's not long at all for someone to be scheduled to come out. A few weeks ago, we had a problem with the same AC unit, and the same contractor came back out. We had to wait a few more days for them and it was a little warmer at the time too so it was a little more unbearable. Also, it wasn’t covered under the warranty. We will probably end up having to get a whole unit ‘cause this is the second time in two months that we’ve had to call somebody.

2-10's claims process was quick and easy. The lady was nice and helpful. I really didn't have to do any kinda legwork or anything. I just called them up and explained the problem. They found a contractor and called them, and the contractor came out. My son was at home and he said that the guy was friendly and did what he did. The air conditioner started cooling, and we were happy that it wasn’t hot.

Submitting claims with 2-10 is difficult. I called and spoke to a representative, and they just listened, typed in whatever they needed to type in and sent out an auto-generated email. That was it. They did their process, which in the whole scheme of things is the most minimum. When you submit a claim, you have to wait until it's submitted and 2-10 gets somebody. In my last claim, there was water leaking in my house. There was water on the walls and there was water drenched in the floor. But 2-10 really didn't constitute it as an emergency until I started getting agitated and even when it was classified as an emergency, nobody showed up in four days.

Our experience with 2-10 has been good. We've had them for about a year now and I don’t have any complaints. The reps are good when I phone in a claim. They send everything then they resend reminders. They send emails to my husband. I’m not that email person, but that’s a good way to communicate. The technicians were good for the 2 times that I have called. They came on time. I’m happy with them.

There were several options about filing a claim with 2-10 but I did mine online and navigating through the website was easy. The HVAC guy was not good at all and I re-issued a claim with them. I had water in my vents and the guy said that there was no reasonable issue with my service that 2-10 would do anything about. He seemed very knowledgeable of what 2-10 would and would not cover. He told me that I should probably call my home insurance company and have them do something. However, I have the extended warranty and everything that is wrong with the system is covered under it.

My realtor recommended 2-10. Submitting a claim to them has been pretty fast and good. I call to request a service and then the next day I schedule the appointment. I’m happy with it. The contractor that they sent was great too. He explained to me everything and gave a good service.

Usually, I submit claims over the phone to 2-10 Home Buyers Warranty. Though it isn't difficult, I've had one bad experience thus far. Representatives told me that I didn't have to pay the deductible 'cause the claim was a repeating occurrence. But, they ended up charging me 'cause the supervisor overrode what the representatives said and no one called me to inform me. Nevertheless, their contractors get my issues resolved for me. Any time I call, I just pay the $75 and 2-10 sends someone out right away.

2-10 Home Buyers has good customer service. Everything’s gotten taken care of whenever I've called. I file my service requests online. I only called once after the company we were using was gonna be two weeks out and I got a new company. Requesting for service with their reps was pretty easy and simple. We got a new person on Thursday and they came out that Monday because they were booked on Friday.

My experience has been horrible. Anytime 2-10 puts a call through, it takes two to three weeks before they get someone to come check what the problem is. Then when the problem is identified, it takes another two to three weeks before they come pick it up. My microwave had an issue recently and I called 2-10, and they sent someone to check it. It took so long before they were able to replace it. The second time the microwave went bad, we put in the call and someone came to pick it up. On the eighth week, the microwave hadn't been replaced and I called to know when the microwave would be ready and they still haven't. I'm very dissatisfied.

I've been with 2-10 Home Buyers Warranty for five years and have been very happy with them. I wouldn’t say their claims process is easy though. You really have to follow up and stay on them and not give in. They’re definitely an insurance company and not looking to pay for everything. But, if you hold your ground and you know the companies in your area, then it would work out. Their customer service is great. But their sales, their service, and their part distribution centers don’t always talk to each other so calling in isn’t a pleasant experience. I also tried submitting online, but it was a terrible way to go.

The hot water heater went out, then our air conditioner upstairs. Generally, 2-10 sends out the contractor on the next business day. For the AC, we put the claim in on Saturday and the contractor came out on Monday. I was very impressed. They did a great job and they did it quickly. On the other hand, when the plumbers came out, I felt like they were trying to jerk us around a little bit. They told us that there was a part that was messed up. They initially came out here and reset a breaker that has kicked on the water heater. I happened to be crawling under there with the plumber so I could see what he was doing. He showed me what he reset and then, he left. The water heater went out again and it took four days for him to come out to replace that part.

The first claim with 2-10 was the double oven not working properly. We contacted 2-10 and they set the repair up. That process got a little messed up but it wasn’t 2-10’s fault, it was the contractor’s. They didn’t follow up. I had to end up calling them to schedule the appointment after contacting 2-10 to get the information for them. It took a little over two weeks to even get someone out here. They kept canceling appointments. Even after we paid them, it took them over a month to cash the check. So, they didn’t even close out the service request for over a month after we had paid them.

I've submitted 3 claims with 2-10 and the experience has generally been good. I've done it online and over the phone and they both work just fine. There was one time with the website that wasn't working so great 'cause it didn't have the right options or the right way to describe the claim. It kept trying to steer me back towards a plumbing claim and that was not exactly the right issue. The website generally works pretty well for the standard stuff, but if it doesn't fit in one of the molds that are on there, it doesn't work with the user. It's stubborn. So I called and when I explained it to them, it was fine. The claims reps I've spoken with have been been professional and straightforward. The contractors were good guys too. They came and did their work. They were professional and on time. They didn't leave a mess.

I recently submitted a claim with 2-10 and the contractor they sent was good. They just replaced the toilet.

Taking almost a month to get our AC fixed. Half a week to get a contractor out to look at it, then it took 3 days for part to be ordered, then 8 days to come in, then a week before contractor can fix.

I have been with 2-10 warranty for 19 years now and have been a loyal customer. I have had several contractors come out to fix my refrigerator, stove, sink, toilets, water heater and washer and dryer. I have no complaints on the service received until just recently. Even though 2-10 is pricier than other warranty companies, I have remained loyal. I never write reviews but this recent incident warrants one.

One time, it took me 10 days to get my hot water tank replaced. The first time the contractors of 2-10 were out there within about 36 hours. And the last time they never showed up and called. I ended up paying for it myself. When you're out of water, you’re outta water. I have to have water. So, I did not contact them. When I did contact them, they told me I would've had contacted them before I hired the other person.

I've had 2-10 for a couple of years now and it's a long process to submit a claim. The first time I submitted one, it wasn't bad. They fixed it within a week and I didn't have to wait. This time, I had to wait a little bit longer. The whole time, it's hard to get to somebody and to find out what's going on, I waited an hour on the phone. First, I called one department and they didn't know what was going on. They had to transfer me to another department. They kept saying that 2-10 had a long call line, so I waited on the phone until I was able to speak to somebody. My interaction with him was a relief but he had to take a long time because my case was a little different from others.

2-10 has been quick with my claim. They tell me upfront what I need to pay and my out of pocket is not too expensive. Another thing that I like is when they send out people, they fix what I need to be fixed and they call me right away. I used to call 2-10 for my claim but since they have the online option, I just go online because it is quicker. But sometimes I still call them if I have to speak to a representative. They have good customer service and I appreciate it. Their reps have been great and really helpful.

It's difficult to submit a claim with 2-10 and if you try to do it online, you still have to call them anyways. Their website is also a little confusing. It has you answer a whole bunch of questions then you type in all those things and it just tells you to call. Whenever I submit a claim, they tell me that I would be contacted by a contractor in two business days though they say that it could be sooner. Whoever's hired by 2-10 to to come out has the responsibility to contact me and they try to give me a window for the appointment.

2-10 Home Buyers Warranty was in my contract when I purchased my home. I've been with them for over a year and when they asked me to renew, they gave me two different prices. The first was $174 a month and I said that I couldn't afford that. They called me back and another lady talked to me. She said that it would be $38 a month. The price was right and I said I could do that. I called when I submitted a claim and spoke with someone. The interaction with both the claims rep and the contractor were very good although once, I waited a while before I got a contractor out. I would recommend 2-10. It’s a good service to have for the home.

It was easy to submit a claim with 2-10 and their customer service reps were straight to the point. The contractors are pleasant as well. But our issue is that everything is in exclusion to the claim that we filed. For example, we moved the refrigerator that we had in the house into the garage, and they tried to exclude that from the warranty claim because we moved it there. That made no sense to us. We had an AC problem, and they didn’t cover that as well. That AC came with the house. So, there was another issue that we had to pay out. So basically the warranty really hasn’t done anything for us.

I originally made a claim with 2-10 for my furnace. At night, it got down to 60 degrees in the house. I had the furnace on but it wasn’t turning on. I called 2-10 for that. In Ohio, the temperature fluctuates. It could be 80 degrees one day and 50 the next. The next day, it was 85 degrees and the air conditioner wouldn’t work. I called 2-10 back and had them come out and look at the air conditioner. Since it was getting into summer, I would rather have the AC fixed then the furnace. I called Monday night.

I live in South Carolina and it is late May and 90+ degrees and really humid. I lost my A/C last Sunday. 2-10 finally got someone out last Thursday. My compressor is frozen. They called me Friday, and said it will take 5 business days to approve the contractor to order the unit. The last time I had a problem, it took a week to get the core after it was approved. So it will be at least 3 weeks without A/C In 90 degree weather. When I asked if they could expedite, they said no.

After calling around and getting a few quotes from warranty providers, we got a good offer from 2-10 and they seemed to have a good package. It has been pretty convenient whenever we had to submit claims. We would call them to report the issue and the service has been quick and to the point. It has been hassle-free. There's usually somebody assigned to the case on the same day, and we get an update regarding which contractor was assigned. They would come out in a day or two after that, depending on if it is a weekend or not, but we always had good response time. Some of the contractors have been better than others but my experience with them has always been good. I've been very satisfied with them. They're always professional, and happy to help. They explain what they're doing and give us any information that we would expect.

I had an electrical problem and 2-10 was a little slow in getting me somebody. I had to get my own contractor but they reimbursed me and everything was fine. However, my second experience was not so good at all. I had a plumbing problem and they didn’t cover anything. The main sewer line backed up and flooded the bathroom and the kitchen. It also stained all my carpeting and ruined the bathroom floor. I had to call Roto-Rooter in and they sent me a guy who came out with his little dinky machine but he didn’t do anything.

I've been covered by 2-10 for over 15 years. This past year has been the worst year. My thermostat went in the middle of winter. I had no response from 2-10 for almost two weeks. Finally, a guy came out from ServiceMaster. He left me without a filter, told me my furnace needed swept, and he’d be back and I’d have to pay him another $118 after paying him the initial fee. So then I called 2-10 again, and nobody calls from 2-10. I had to have the unit fixed! If I didn’t have a fireplace, I would have frozen to death. I had a contract with Oasis and they came and my unit is fixed now. But I don’t understand 2-10 anymore. Their service is awful.

My 2-10 plan came with the home I purchased but I found that it wasn't really helpful. The website wasn't helpful. When I had issues, I had trouble trying to figure out if it was covered or not, and I didn't get a clear answer. I've used 2-10 twice, where the first one was for a weird leak coming in the kitchen wall. On 2-10's website, I was trying to find how the issue would be covered or what box I would need to select to start or to have somebody come out and look at it. But it wasn't really clear what option I need to select. So I called a representative, and then I was on hold for 45 minutes.

My realtor gave me a 2-10 Home Buyers Warranty for a year with the purchase of my home. However, when I tried to submit a claim online, it was extremely difficult because I couldn't find the place where I needed to say what the problem was. It seemed to cover everything but what I needed. Still, when I called, customer service was 100% fabulous and my issue was taken care of right away. I explained to their reps that I was having trouble online. They asked me what the problem was, I told them and they said they would set up a time and everything. That got a little complicated but eventually, everything worked out.

We've had 2-10 for a couple of years. We first got it with the purchase of our home through our agent, and then we continued it because we had good experience with it. The claims submission has been straightforward. Our claims has been taken care of fairly quickly. We had an issue with our ac, and contractor was very helpful.

I chose 2-10 for the premiums that were offered in comparison to the normal home warranty provider. Our realtor also pointed out 2-10 as having more options offered in their standard coverage as opposed to other companies and it has worked out pretty good. Within the first month or so, my heating element went out so I had that replaced and I just had to pay the deductible. So I was covered there and it was a quick process. The appointment was set up by the next day and I got my heat serviced. Then recently, I got my AC serviced with the changing of the season and that was another thing that was offered, a pre-season maintenance on my AC. So so far, I’ve been pretty happy.

Our A/C unit stopped blowing cold. We called 2-10 Warranty and a tech was dispatched from a local HVAC company. The tech confirmed that the coil had a leak. The HVAC company recommended that the condenser unit be replaced rather than just the coil for two reasons... 1. The cost of a coil plus the freon would be close in price to a condenser unit which contains freon and... 2. Only replacing the coil would mean that other parts could fail as the unit is getting old.

We put in a service request around 4/17 because our ac wasn’t working and the weather had gotten warm. It took 3 weeks for the new part to come in. Okay that’s reasonable. The new part was broken and now rather that just replacing the unit we have to wait another 2 weeks before another new part comes in. I have people in my house with medical conditions that are worse with heat. My upstairs is 78 every night! It is ridiculous to make people wait 5 weeks to fix a problem. And if this second new part has a problem they have already said they will just continue to order it and make us wait until a good one comes in. This is absolutely ridiculous. Do not use this company!!

People had been nice on the phone and my experience submitting a claim has been good. I tried submitting a claim online for our air-conditioning but I couldn't figure it out. There's a box that says, "File a claim", and then it was just blank and I received an email from 2-10. I sat there hoping somebody would get back to me quickly. I have a 21-month old kid and I need air-conditioning in our house. Someone was supposed to call me in 24 hours, but they didn’t. So I called the contractor, and they weren’t apologetic for not calling.

I usually make claims through the 2-10 website, and there are problems with the website occasionally, especially if you have multiple claims. If you have a plumbing issue and then you have another plumbing issue, it doesn't allow you to add another one so that requires you to call in. Sometimes it’s successful based on whoever’s answering, but sometimes it’s very frustrating. Also, sometimes the contractors are okay and sometimes they're not. Somebody came over for my washing machine which is front-loading and has a digital board. The person looked at it, said my washing machine was clean and they didn't understand what the problem was, and that I should probably check the drain. I was frustrated because I thought that that’s what the contractor would do. Because the washing machine wasn’t able to replicate the problem that it had previously, I paid $75 for nothing.

Part of the agreement when we bought the house was to have the seller pay for the home warranty and they chose 2-10 Home Buyers Warranty. Their representatives were very courteous and helpful. But 2-10 could work on the wait time a bit. It wasn’t too bad, but I would’ve liked to wait a bit less. The first plumber that came out through 2-10 misdiagnosed what the problem was. I ended up calling a different contractor because they told me that 2-10 wasn’t gonna cover the root problem. When I called the other plumber, they found out it was just a clog, there were no roots out there. I called 2-10, explained everything that was going on and asked for reimbursement for the other plumber. They worked well with me and sent me a check within a week. I definitely liked that because, in the beginning, I was told it could take 45 days.

I’ve been a Realtor for years and I’ve sold the 2-10 product over anybody else’s for years. They have some things that I like better. I've had 2-10 for about four years too and I like the way that they are able to take care of a split air conditioning unit. They take care of Freon and things of that nature. I do my claims over the phone and their customer service has been good. They take your call and they are very courteous. I found the claims process to be easy. Overall, my experience has been good although I have had complaints about the repair guys sometimes. 2-10 can’t help it. A national company can’t control what is here locally such as the workers.

2-10 is perfect. If I need them, they’re available. I don’t have a long wait time, and they’re very prompt getting the issues resolved.

When we bought the house, it had 2-10 Home Buyers Warranty, then we tried a different company, but went back to 2-10. We weren't crazy for the vendors on the other company. When we had a water heater problem, 2-10 didn’t let us replace the water heater because it was working. But typically, every time I’ve had a situation, they’ve handled it well, which is why I continue to work with them. Our interactions with their reps have been great. Typically, they give us an estimate on when to expect the contractor. But last time, the AC guy didn’t call us for days, we like that company though so we waited.

We’ve been in this house since September and 2-10 was purchased for us by our sellers. We bought one for our buyers at our other house and we paid $800 for it. Our first claim had something to do with an air conditioner switch. It was with a company I hadn’t heard of before but it was no big deal. The technician came right out and he said he could do it. It was probably more for me to spend $100 than it was for him to buy the part so, that was a disappointment. I don’t mind paying the deductible but not if it’s gonna be more than the actual work that has to be done. That was off-putting.

We had an issue with our gas oven and 2-10 Home Buyers Warranty couldn't find any service provider for it, so that was unfortunate. I pay a good amount of money every year to keep my 2-10 warranty up and running, and this appliance is one of the most popular appliances I have but they couldn't find a provider. They suggested I should find a third party by myself and then bill it to them. But I called a third party and that guy also could not fix it so I just left it. We've had 2-10 for more than 10 years and I'm not happy with this particular service.

I’ve had no problems with 2-10 up until now. I have a refrigerator claim in, and on the 26th of April, they told me it would be three to five business days before they could make a decision on whether or not they were going to pay for the part or pay the replacement refrigerator. I called them today, and they still haven't made a decision, and it’s the seventh business day. The contractor’s already been out, and he said that it needed a very expensive computer part. And he’s already relayed that information to 2-10, and they've been working on it since the 26th. They need to shorten the period on something like a refrigerator.

I heard about 2-10 when I closed on my house. I went with them because my first two years were locked on the price lock guarantee - when they contract is up, I'm gonna look for somebody else. I normally send claims online, and the experience is 7 out of 10. Then they shoot an email saying, "Hey, your information has been contracted out." Recently, we had a claim, and then they will give the contractor 48 hours to reach out. So, normally, I end up reaching out directly to whoever the provider is, and there had been a couple of instances where I had to call 2-10 to ask them to send it, while they see somebody else because I didn't get any response from the contractors that they use.

I had a situation with a sewage pump that's a little bit different than a sump pump, and 2-10 Home Buyers Warranty told us a sewage pump is not covered, which I would have no idea whether it was covered or not. Also, I got three furnaces in my house and three AC units. So, they had told us when I called on the last issue with an AC unit that it's only covered for them to come out twice, which can be an issue. If you're a house with one unit that's one thing, but if you're a house with three units, that's another. So I don't feel like that was really disclosed at all. 2-10 could provide more clarification on what is covered.

I had a claim with 2-10 Home Buyers last year and it looked simple and easy. But sometimes, I feel like the people that I'm speaking with are not very knowledgeable as far as the process. When I ask questions, they don't really have educated answers for me. For the last repair I had, I didn't find out about the problem until the pool people came out and opened my pool. They noticed the problem that I wasn't even aware of.

I've had a pretty good experience with 2-10 Home Buyers Warranty. Submitting claims has been pretty easy and affordable. Every time I've called them, they actually care about my issue and fix it quickly. Within an hour two, someone gets out. Thus far, the quality of the technicians whom they send has been very good. However, the guy who came out here was saying that they would never find a certain part. That time, I was thinking that my AC couldn't be down and I was wondering what he meant in saying they would never find the part. The techs are very prideful yet very good at what they do. But, they also sometimes think of the answers without thinking a little outside the box. Still, 2-10's guys fixed my issue within a week.

My AC unit was working fine and then all of a sudden, it just stopped producing air. I called 2-10 and they said somebody was gonna come out. They also said I had to give the company $160. I even went to the bank and got the money to give to them. I waited and received the phone call and the company said they were gonna be out that Friday, but nobody ever came. I hired another company to come out and put some Freon in the AC and it ended up costing more than $160. It sucked, but I had no other choice. I didn’t call 2-10 back. I didn’t think they were a real company and was just a scam. Now, I just think it must have been a thing to make the sale of the house look good. I'm a first-time homebuyer and like to have my stuff covered. I am gonna call American Home Shield.

I filed a claim for my fridge because it would freeze up, and I couldn't close the door sometimes when it freezes inside. Submitting a claim with 2-10 has been easy and all the contractors were very nice and professional. But I'm thinking about looking for something different. I want more coverage and a lower price.

We moved in to our home in July and we’ve had the coverage with American Home Shield since then. We’ve had one claim and the experience has been great so far. I tried to do it over the phone and I got as far as I could with the automated system. But then, I had to wait around and try to speak to a representative because I had an additional question. It got worked out and I had no problem. I had a furnace issue and the contractor came out quickly. He was prompt and he showed me how to do some of the work that he was doing, which was nice. He was also fast and courteous.

We've had 2-10 for a long time and our overall experience with them has been good. Recently, I submitted a claim with them over the phone and the rep I talked to was very nice. The contractors came out and my husband dealt with them but they haven't finished the work yet.

It reached 80 degrees here one day and when I turned the AC on, it was jacked up. It didn't work. So I called it in and put a service request with 2-10. I told them what my problem was and they picked a contractor to come out. They got back with me and told me when the person will show up. I paid the $100 for the servicemen to show and they went ahead and did the work.

I love 2-10. They're awesome. The reviews and stuff that I looked through initially showed that 2-10 is one of the top ones, and everything has been great. I’ve used them multiple times and every time, they have come through. I really enjoy it. I bought it again this year so I plan on keeping it. I have even recommended 2-10 a couple of times already. They have great customer service and I really appreciate that. It means a lot in a company. They have been really helpful because they’ve been able to give me help and advice on what to do. I’ve had the same electrical issue before and they would tell me that since I'm calling it all at one time, it's only one deductible. That is awesome. It helps save some money. I usually call my claim in over the phone so I can give them a little bit more details of what’s going on and the process is great too. It's not hard at all. It’s just knowing exactly what it is that you are needing help with.

I submit my claims over the phone and I always had a lot of different representatives with 2-10. Most of them are nice. But some of them have come across pretty rude. Right now, our air conditioning has been broken for 13 days, and it's 82 degrees downstairs. Everytime we talk to them they tell us something different. So, it's been extremely frustrating. May 12th someone came out. The contractor told 2-10 what to do to fix it, and 2-10 has taken 12 days and they still haven't ordered parts. They've told us many different things. I talked to a lady named Max, and she said she ordered the parts and that it would be seven to 14 days until they would come in because they were shipping across the country.

Submitting a claim with 2-10 has been great. The reps are very adamant and prompt about the kind of problems. They follow up in less than 24 hours. In fact, they called me once again to set up an appointment. The appointment would have been set up in 24 to 48 hours. It was something that was not covered 'cause it was broken by someone else but I got it fixed already. Having the warranty is very valuable because it covers for things so I don't have to fix things around the house myself. Also, it brings down the cost of getting things fixed and all I have is the trip charge to cover and to pay for.

The home that I used to live was covered by 2-10 Home Warranty and I figured I needed it when I became a homeowner. When I make a claim, I would call in and talk to a rep. It’s easier for me to do that and request the service than to try to go online and try to come up with a password because I have enough passwords. But I hate having to use 2-10 because there’s a monthly fee and there’s a fee that I have to pay every time I call in for a service request. Otherwise, their reps have been very professional.

When we bought our home in November, we requested a home warranty, and the sellers purchased the home warranty through 2-10. We noticed that there was a leak on our ceiling on the main level and the drywall. It’s coming from one of the bathrooms upstairs, so I went and checked the home warranty and gave 2-10 a call. The claims rep was friendly and she seemed to be on top of what was covered. I worked from home expecting a plumber and they never showed up. I called and found out that I could have just called someone and then filed for a reimbursement. So, that was not good. I canceled the claim because 2-10 was sending somebody over 35 miles away in Metro Atlanta. I’ve been slammed at work and we’ve been away from the house so much, and we haven't had time to be home for a plumber.

My realtor recommended 2-10. I had a claim over my dishwasher and I filed it over the phone. While I don't have any problem with the representatives, I wasn't very pleased with the nature of the coverage. The first contractor didn't call too, but, again, that wasn't 2-10's fault. The contractor blew it off. There was a death in the family and the contractor disappeared. So I called 2-10 again and they got me a different contractor. And this time, that contractor called when I was told he would. these contractors were fine.

Putting a warranty on the property was cheaper than paying out-of-pocket for the stuff that needs to be fixed. The family that owned the house before us already had 2-10 and there was seven months left on the warranty. We kept it and renewed it. We will be with them for two years at the beginning of August. When submitting a claim, I go online and when I log in, they have options to pick what type of appliance and what the issue is. I just click it from there. The website is user-friendly. Normally, it takes a day for the contractor to call. However, this last time, the first company that they picked for us never called us. A week went by and 2-10 reached out to us to see if we’ve been contacted yet. My wife said no and 2-10 changed the company to another one that they contract with.

I’ve been with 2-10 Home Buyers Warranty for about two years now. So far, I’ve used their service once for my dishwasher and once for my AC unit, and so far, the experience has been great. I called on a Friday that my AC was not working and the earliest 2-10 could get somebody out was Tuesday. The gentleman came Tuesday morning and within 40 minutes, everything was back up and running. It took a while for them to schedule somebody here but considering it was the weekend, I kinda understand that. If it was a Monday, it would’ve been different. But overall, I was satisfied. Everything was fine. The service was quick and easy. They set everything up, they told me what the cost would be and when the technician would be out here, and everything they said was true.

We bought a house, moved in, and within a few weeks, the outside air conditioning unit went out. I’ve had coverage with 2-10 within three weeks to a month and everything worked out for me. The contractor that came out was younger than I expected but very knowledgeable, polite, good, and very nice to work with. He was very professional and knocked it out. The motherboard was fried so they had to come in to replace a little board full of little chips and stuff. I can probably find the board if I searched for it and try to fix it myself but I figured the unit has the home warranty, let me utilize it to do things proper plus it’s gonna be $100 deductible.

2-10 was efficient in terms of the time we could expect the contractor out and it was very easy to submit a claim. I just put it in online and they got back to me pretty quickly. I'd give the website a 10 on user-friendliness. The issue was with the LG refrigerator that came with the house. It's pretty new and although the company came, ordered a part and fixed something in the evaporator, there were some other issues on the control board and they haven't come back since. The control board is not working and it's not cooling. But I'm just gonna call today and let 2-10 know about it, see if they can send me another company or just call the company itself. I need something to happen. Having a warranty is very valuable just for knowing that I've got some things covered and then they can find the company for me and I don't have to pay so much out of pocket.

2-10 Home Buyers Warranty came with our house. The people before had it and didn’t have any problems so we just thought we'd just stay with 2-10. Submitting a claim by phone was a fine experience. 2-10 contacted the contractor and the contractor came the next day. He was very respectful and did what was needed to be done. It turns out that the AC just needed Freon and has been working fine since the repair.

I filed a claim with 2-10 Home Buyers Warranty but they don’t cover it. I had someone come out but then when they sent the diagnostic back, 2-10 said that it wasn’t covered on the warranty, so I haven’t gotten it done yet. 2-10's representative was fine. However, the contractor had a little bit of an attitude, but it wasn’t that big of a deal.

My experience with 2-10 has been pretty good and pretty responsive. However, navigating through their site is not that easy. I do it on my phone. But you could figure it out if you deal with it long enough. Also, when I put the service request in, I didn’t hear anything, but when I called, everything was immediate. They set me up with a contractor quickly and I was able to get my service done the next day. The service that I received from the plumber for the water heater was good, as well. He worked to see if it could be replaced. I'm still waiting on them to give me a call back for the actual replacement of it, but the heater's working right now.

My recent experience with 2-10 Home Buyers Warranty was great. The previous owner used to have 2-10 Home Buyers Warranty. I took over and stayed with them. It's a great program and I like it. I had a plumbing repair claim and it was determined that the main hose for inside the house in the basement was leaking. I got somebody to fix the issue right away and it cost me around 1,500. 2-10 refused to get me anything even after I got a deal. For my washer and dryer, ordering parts took too long. I reported it before April 19 and it took a week for someone to come over. Ordering the parts took a month. I called many times, but the tech said he didn't get the part and that he had to order it. Hopefully, the washer and dryer are fine now. It got fixed and everything is okay. The washer and dryer are something very important in the house. Imagine months without it. Even with all the big issues, 2-10 is a great company and I like it.

It was difficult not being able to talk to somebody when submitting a claim at 2-10. I had to go through a series of punching numbers. This happened on Wednesday and I didn't get a contractor till Monday. The contractor put in a new hot water heater and was perfect, but I'm dissatisfied with the amount of time it took to get them to the house to fix the problem.

My biggest complaint with 2-10 is that the contractors that are typically contacted don’t contact us within the amount of time that they are supposed to. So, I end up having to call back or clients have to call back and get a company to schedule with us. Also, sometimes, certain things that aren’t covered. At one point we had an issue with an air conditioner awhile back, and there was a lot of back and forth between the homeowner and the contractor, and then what 2-10 would cover and what they wouldn’t. And the homeowners eventually just said, “Forget it. This is such a headache.” They felt like they were getting put through a lot to get anything taken care of. But that was just one circumstance.

I am writing this review while I am in the midst of activating the home warranty purchased through a house purchase. It has been 10 days since my insured fridge failed on Friday April 26 and there still is no end in sight. 2-10 Home Warranty is the opposite of customer-focused, lacks ownership and accountability for driving customer results. It has become apparent to me that they are in business to collect money and not deliver on their service. Further, many of their customer experience practices are questionable at best, and leave customers in the dark about if and when resolution will found.

I heard about 2-10 from neighbors and upon recommendations from people, I decided to go with them. I’ve been with them for five years and submitting a claim is usually good. However, there was one time when they couldn’t find a part for my AC. It took three months without having an air conditioner and then, they gave me $600 only. I had to replace the entire air conditioning unit, which cost me three grand, just because they couldn't find a $200 part. All the other claims I made, though, were fine. There was one guy who came to fix the fridge and he showed up drunk. So, we reported it and 2-10 took him off of their list. Having a warranty is very valuable. 2-10 replaced my water heater and my refrigerator, and I didn’t have to pay anything but the deductible.

Submitting claims over the phone to 2-10 Home Buyers was easy. I called and went right through their system. As long as I follow the steps, their system takes me to who I gotta talk to. When I had a claim for my water heater with them, it wasn't the greatest experience. They said they had 48 hours to find a contractor and we were without a water heater for 48 hours before they called and said they couldn't find a contractor in our area. We ended up having to find our own. I called the first person in the phone book, and they were there in 10 minutes. Still, 2-10 works. We just send them the bill and they refund us the money. Everybody that I've talked to there has been great.

I normally call in my claims with 2-10 and their reps are very helpful. And so far, the contractors have been very knowledgeable, respectful and polite. I filed a claim for my central air. There's two problems. One, the electrician needs to come out and replace the breaker. The second part, there's a leak on one of the core lines, so that has to be replaced. That was why we have loss of Freon and some other things has to be done and 2-10 don't cover it, so it has to come out of pocket. But the other items that need to be replaced, it's covered under the 2-10 warranty.

Filing a claim is a bit of a pain. I do it online and if I didn't even bring in a claim and I don't have any other claims out there, then it's just a matter of figuring out the way that 2-10 has us press things. First, they show me what my plan is. I know my plan so that confuses me. Then I go back out, go back in, and then go back out and I just start getting through online 36 minutes just to figure out where in the system I am to actually make the claim. If I have two claims on the same system, the site wouldn't let me do it. I ended up having to call the second contractor in because it's like there's already a claim up and it wouldn't let me open it.

I have called 2-10 a bunch of times and I've had a good experience. When our air conditioner wasn’t working when we turned it on, I called 2-10 to submit a claim. The beginning was kind of chaos, but it ended up being okay. The company that we went through was having internal issues. When they originally fixed it, it wasn’t fixed. And then it took a month for somebody to come out and actually fix it. The owner who came out and fixed everything was amazing.

2-10 Home Buyers Warranty is okay, but I'm looking for somebody cheaper. They don't have a whole lot of what I'm looking for in coverage that other companies carry. Also, the people that they send over are very low end and sketchy.

I do my claims with 2-10 Home Buyers Warranty over the phone. And their representatives have been okay. They give me the contractor information right then. The contractor contacts me at that point. Some of them come right on out. Some of them don't. With the claim that I filed for my microwave, they were able to come out the next day. That person came scrambling out. As far as my garage door, they assigned one person. But my tenant had an issue with him, and he didn't want to fix the issue. So, then, they assigned it to somebody else because the original person said they were done fixing that issue. So, when they assigned to Door of America, he took a little while. I had to keep calling him. He fixed the issue a year or two ago. But he eventually came out to fix it. But it took him a bit longer than I wanted to take.

Since '07, we've been with 2-10. Their representatives are friendly and their claims process is fine. But 2-10 does not have any contractors generally in the area. And to find somebody who would be willing to work with 2-10 is virtually impossible. It was fine when we generally started with 2-10, but progressively, it has gotten worse over the years. I think they've established some type of negative relationships with contractors in the area.

I submit my claims over the phone and my interactions with 2-10 claims reps have been mostly good. Sometimes they could get a contractor to come out the same day or the next day. But sometimes it takes a few days, which usually happens in the summer time when everyone's air conditioners go crazy in the heat. But 2-10 has been good to us, so we continued with them. We recently had a Freon issue with my air conditioner, and the contractor was very polite and clean. He made sure he put his little booties on when he came in the house, and he went right to work and got us up and running quickly. He showed pictures and showed what was going on. The air conditioner has been working fine since.

I'm the property manager of a house that has a warranty with 2-10. There was a Freon problem with an AC unit and 2-10 assigned a company. I stayed inside the house during the repair and the tenant could not be there. When the technician came and showed me a whole bunch of pictures of the unit outside, it looked like the USS Oklahoma in Pearl Harbor. There was so much rust, it would be caked in rust. He said there was nothing he could do with it and that there was a water sprinkler head that was shooting into the air conditioning unit outside which was causing all the corrosion. So, I asked him what he was gonna do and he said he was gonna report it to 2-10.

My 2-10 warranty was offered as part of the agreement to buy my home and it wasn't great at first, so I asked them for a refund for the last three years, and then they made it right when I asked to keep speaking with their bosses. They were able to get a contractor out to service my air conditioner in 2 weeks. However, they were supposed to order this coil and they said they had to order the manufacturer's one. They couldn't just order an aftermarket one so I had to sit without AC for another two to three weeks. And then, when they came in, I was talking to the AC guy and he said, "No, that was just the aftermarket coil that we just made work." So they kinda yanked me around a little.

I've been with 2-10 since I bought this house late last year. So far, my experience has been good. Last time I got a problem, there was leaking in my master bathroom wherein the shower face was under the bath. Their contractor came to my house and told me what kind of problem it was but 2-10 didn't cover it so I fixed that by myself.

We had some leaking from the hot water heater. I submitted the claim over the phone and talking to the representatives at 2-10 was difficult. When I submitted the claim, we haven’t had any hot water, and we also had the leak. And they didn’t consider that to be an emergency. While the people that were coming out identified it as an emergency, 2-10 did not. And so they wanted to just submit it as a regular claim, but the provider was stating that they would come out sooner and they just needed 2-10 to escalate the claim. When I spoke with the contractor that was coming out, they were saying that they would not be charging us additional money, but they just needed them to escalate it in their system and resend the order. 2-10 refused to do that.

Our central air conditioner wouldn’t come on and I filed a claim for it with 2-10. I submit claims usually over the phone, and the representatives have always been nice and friendly. Submitting claims this time around is good. When I had my stove replaced, it was hard to get a hold of the contractor. They finally got the stove replaced. It took longer than I thought it was gonna be. But with the air conditioner, everything was good.

I've been managing an apartment for 10 years and I thought we'd use the 2-10 company. Submitting a claim was easy peasy. I usually go on the phone 'cause I'm always on back and forth, and I'm not in my office so I do it that way and it's very fast. They give a timeframe on when to expect the contractors and I like that it's very accurate. The contractors were super professional and they explained everything they were going to do. I find it very convenient having a warranty especially when I'm very busy. If anything happens, it's been very simple for me to get everything done.

I have three systems and two of them went out. Kay and her group at 2-10 could not have been nicer. They could not have been more efficient, as far as following up. I was bringing my own contractor in, but the amount that I’m gonna have to pay it out-of-pocket is so much greater than the reimbursement from 2-10. The reimbursement was extremely low. I realized that they get a price break because they’re ordering quantity. But if you looked at two other outside contractors, there is no way that 2-10's in-house contractor resource could come in and replace it at that amount.

I've had 2-10 Home Buyers Warranty for almost 12 years. It was recommended and it seemed reasonable. Submitting a claim is not too bad. Sometimes, it takes a little too long to get a repair. Sometimes, somebody comes in to see what they need to repair, and then they gotta get back with the warranty company and negotiate what the repair is gonna be. And then sometimes, it takes too many days. We can’t complete one job in one day, so I gotta take two days off of work just to get something taken care of. A lot of times, the contractor either can’t make it the day they say they’re gonna make it, or something happens where they need to order a part, and it takes a second day or several days before I can finally get something repaired. The process is a little lengthy.

2-10 was purchased as a housewarming gift for me and I’ve had it since March 25. I’ve had an awesome experience. Recently, one of the thermostats went out on the water heater. When I contacted them regarding the claim, they dispatched someone right away. The contractor contacted me within 24 hours. The technician was great, very professional and he fixed the problem.

I've had to file several claims with 2-10 Home Buyers Warranty over the 20 years that I’ve had my house. When I've called and said that I needed a service request, they’ve been good. I call, I say what I need, and they hook me up with a service provider, and then, the provider calls me within 24 hours and I schedule the appointment. I also had no problems with their contractors. High Priority was one of the plumbing people for my toilets. I had to call them back because the issue continued. And they came and they fixed it. The 2-10 representatives were also very helpful in resolving that. I’ve recommended 2-10 to other people.

Every person in 2-10's office is super sweet. But it is the general contractor that is a pain in the butt. He called me this morning and he can’t get here until Saturday. I told him I got a ham sitting in the refrigerator that needs to be cooked and it didn’t fit in my toaster oven. But he was super nice and asked if I would mind if he came in the evening. I told him absolutely not and that he could come anytime he wanted and get me an oven. He said he will be here if he can squeeze it in tonight or the next night, if not, it’ll be Saturday morning. The contractors in Brooksville are super, super booked, but 2-10 have been very pleasant.

My microwave was not working. It wasn't heating up and it had an ozone smell when I would turn it on. 2-10's claim submission process was really easy. I dialed the 1-800 number and then went through an automated service. Thereafter, they sent us out a heating and air contractor. Other times, we had techs come out for our garbage disposal, washer machine and microwave and they've all been really nice people to deal with. Overall, 2-10 is a really nice company. They're also pretty good with their price.

Called 4-16 to get service on refrigerator. Service company had not called in two weeks. Called them, they could not care less. New company assigned, never called. 2-10 = -8 which really sums up the service.

The 2-10 reps are quick in taking information when I file a claim. They are professional and courteous. 2-10 have good customer service all around.

2-10's customer service was great. I submitted an air conditioning claim over the phone and the representative did a great job. And I was impressed with the service contractor. He also did a good job.

I submitted my claim at 2-10 for my dishwasher online which was pretty easy. I had the option to get $100 to go towards a new dishwasher instead of having a contractor come out, which I did.

I had a leak through my room and upon going to my attic, I figured out that the issue was my condensation line. I called 2-10 but the contractor they assigned took more than four days. They kept canceling. So, I paid out of pocket and had someone come and fix it. Still, their reps were pretty good. They sent me to the right place. It was just that their contractor was not organized.

The last time we used our 2-10 warranty was horrible. We had a dishwasher that went out. We put a call in on the evening of the 15th of April and a contractor came the next day. He said at first that the problem was the motor and that it needed to be replaced. However, 2-10 refused to replace it. The tech came out and tried to put the motor in and it didn't work. He called 2-10 and since then, we’ve been getting the runaround that they’re too busy. They haven’t had time to look at it.

When I first started, 2-10's home warranty was a bit cheaper than others. I used to call in my claims but then now they have the process online and it hasn't been that difficult. In the beginning, it was a little difficult trying to figure out which way to go with their site. But after a couple of times, it has been a lot easier. Since I've had them, I only had one time when I got into a pissing contest with one contractor. The claim was for my air conditioner which I have on my rental. The tech was acting like the repair was something he couldn't do or didn't want to do. He was asking how he was supposed to do it. To me, he was trying to shortcut.

I’ve been with 2-10 for five years and they’ve been good. I like them. Usually, they answer the phone when I submit claims. We haven’t had any problems with them. And generally, the techs have been okay. But one or two may be so-so. Also, another thing is sometimes if there’s some emergency, we have a hard time getting them.

I had a bad experience with this company. My AC stopped working 2 weeks ago, I submitted a claim immediately, licensed contractor came to fix it. They said that needed Freon. It worked great for a day and then stopped working again. I reopened the claim, same contractor came back and said “We put a lot of Freon, there is a leak somewhere, we will submit diagnostic code to 2-10." After several calls to customer service, and two weeks later, Customer service representative says: “Based on what I am reading here, the service is not covered because the problem is lack of maintenance, dirt caused the problem. So you have to pay to the contractor for their service”.

I called in when my tenants said ac not cooling home, I was told a mechanic would contact me within 24hrs of the call. 4 days later mechanic calls to tell me he is going to be there between 11 and 3 that same day. I left work losing a half day of pay!!!! Only to go and wait for him. He then calls me that he can't make till between 5 and 6, so I went and waited for him again, only he never showed up!!! So I call 2-10 and they tell me I can find my own contractor.

2-10 handled the claims pretty good. But every time I renew with them, we asked them to send me some papers saying what they don’t cover. I haven’t received the paper yet, so I don't know when something ain’t covered. I never got my paperwork in four years. If something came up with my air conditioner, they would tell me I gotta pay for certain things to get it fixed when I should’ve had the handbook and looked to see what is being covered. But everything else is pretty good.

I had to call the emergency line of 2-10 late at night and a live person answered. That was a huge good thing.

We purchased our home and the sellers had a home warranty with 2-10. Initially, when the sellers purchased it, there were certain things they didn’t put in the warranty. The wine cooler was one of them. So, when we moved into the house and realizing there was a wine cooler and those can be expensive if there's an issue, I called 2-10 and I got that added to our policy. So, we paid the $40 I was to add. We actually ended up having an issue with the wine cooler. And I called to schedule. I was told that for their process, they reach out to some local contractor, and that contractor would have 24 hours to get in touch with me to schedule. And about two days passed, I never heard anything. I called 2-10 back and told them I was just trying to follow up on the status. They tried to call the contractor. But they weren’t able to get in touch with that contractor either.

2-10 Home Buyers Warranty is very responsive. When something goes wrong, they get it fixed. I had one incident which didn't make sense but it was resolved. One year, I had made a service call and apparently, that service call cost some money. The next year, one of the accountants told me, "So you are costing me more than your premium." I told him it was insurance. He was equating what I paid versus what I gained the previous year and he wanted to change the premium. But I told him no and eventually, he said, "Okay."

We've been with 2-10 for three weeks and have had two claims already. I called the number that we needed to call to get somebody out here and I told them what the problems were. Then we had a tech come out to diagnose and repair the problems. I had one issue with one of the technicians from one of the companies though. He wasn’t professional at all. My husband wasn’t home at the time and the technician started asking oddball questions about to us. And when I tried to got through him to show him different things, he didn’t wanna move out the way. He was also making too much eye contact and made me and my friend feel very uncomfortable in the house. I had to file a report against him. That got handled and a new technician was sent out.

My claim with 2-10 for my air conditioning unit was done over the phone. Everything went fine. A contractor came out within a couple of days and the quality of his work was great. He also kept me in tuned the whole way. My air conditioner has been working since the repair.

Submitting a claim with 2-10 is kind of a pain in the butt. The warranty was recommended by my realtor because the house that I bought is an older home with older appliances. About a week or two after I have officially moved in, I noticed that there was a problem with the heat pump and it was still kinda cold. So, I had a tech come out and had it diagnosed. The technician said that he needed to replace it with a part and I thought I could use my home warranty since I thought it was covered. But when I tried to use the home warranty, they told the service tech that it was not covered because it was pre-existing. When I started reading a lot of fine prints on things, different people that had made complaints against the company, and people having different horrible experiences, a lot of them said that 2-10 would not pay out and say that the issue was pre-existing so they don't have to pay anything.

Our heat stopped working completely. Contractor dispatched quickly and diagnosed that the unit needed replaced. Took over a week for 2-10 to contact us with information that the unit would be replaced but there were a lot of details not covered by the warranty that we needed to authorize payment for. Once authorized, they then ordered the new unit. Then an additional 2 weeks passed until our contractor received unit and could come back to install it. Along the way, every time I spoke with someone at 2-10 I said, "This is an emergency, we have no heat, why is it taking so long?" No one ever seemed concerned, would just say, "Sorry. This is the process."

I made a claim online and the 2-10 website was not very user-friendly with putting in a request, but I figured it out. It would improve if there was a button that you could click on that had request service. Also, the initial service fee is hefty because some things can be fixed under $100. Nonetheless, the contractor that they sent out was from here, and he was great.

On a Sunday afternoon, all of a sudden, the toilets wouldn't flush and there was water backing up in both of our tubs. And then, the water went down but the toilets still wouldn't flush. So I called 2-10 and they were very friendly and called somebody. And I waited an hour, but they never called me back. I called somebody again who then said they would call another company that was supposed to respond right away and I didn't hear anything. I called back, and 2-10 said I should go ahead and book service on my own since they weren't able to find somebody who could come out. And none of the toilets were working. It was not an option not to do anything or to wait until Monday. It was my first experience with 2-10 and it was bad. And I told them that and they said, "We're very sorry." And then, I called Roto-Rooter and they came out within an hour. They snaked the drain and the toilets started working again. It was fairly easy.