2-10 Home Buyers Warranty Reviews

If I could give this company a negative number I would. I bought a home last year that came with a 1 year warranty on my AC unit that was 15 years old. My AC went out and they sent a contractor who replaced a coil that cost me out of pocket $300 + and didn't fix the problem. The contractor repeatedly said I needed a new unit, but 2-10 wanted to replace parts and refurbished parts at that. The compressor was the problem and I first authorized the purchase of a "new" compressor, but specifically told them I didn't authorize the use of refurbished parts and would instead take the ridiculous cash offer of $900. They never called me back as they said and ordered the refurbish part. Now they not only want to charge me a 20% restocking fee, but they also want to charge me $100 service fee for what the contractor would receive if installing the compressor that I didn't authorize the purchase of and which is not being installed.

Do not waste your time or money with this warranty company. After filing a claim for a leaking water heater that was damaging our finished basement, the company was unable to connect us with a local contractor and instead instructed us to find our own. The claims department was so understaffed that no one could approve the repair work despite us calling multiple times a day for over a week.

I have been a 2-10 HBW customer since 2021 and currently hold Supreme Coverage. My Whirlpool WEG750H0HZ0 gas range has had multiple failed repair attempts over the years including a touchscreen that was never truly fixed (told to keep it connected to WiFi as a workaround), igniter failures causing food safety concerns, and burners that trip the breaker — a safety hazard. Their own authorized technician recommended full replacement after multiple failed attempts. 2-10 HBW never followed up. I have always had to initiate every contact. When they finally agreed to replace the unit, they proposed a GE model that fails to meet their own contract requirements (Section B.1) which states replacement must be of "similar features related to primary function, capacity and efficiency."

I’ve had a very frustrating experience with 2-10 Home Warranty and their assigned contractor, Best Electronics. After waiting weeks for parts and service, the technician replaced components but the dishwasher still doesn’t work. There was no clear diagnosis, and I was told additional parts would be ordered without identifying the root issue.

Difficulty in communicating. Waited 4 months to get dishwasher installed. They replaced dishwasher with a cheap dishwasher that is smaller. Does not dry dishes and of course has mold around seal because of constant moisture. Oh and seal falls out around door. I could have taken buyout except it would have cost me an additional $200.00. What a joke and it does not match rest of appliances. I was not allowed to pay the 40.00 extra to get one that matched.

I would never recommend 2-10 Home Warranty. I have paid for the higher premium. I haven’t needed to use it until recently. I was told by a representative that I could purchase a new refrigerator, after my compressor was bad and had black oil. They told me the allotment they would pay towards my new refrigerator. I went out and purchased a new refrigerator. I called back to begin the process for reimbursement. I was then told that the claim wasn’t processed correctly and the refrigerator could be repaired. The refrigerator is 15 years old, the compressor died and has black oil. The repairman said it was toxic. I did the research and learned black oil is a red flag and shouldn’t be repaired. 2-10 warranty said the service vendor said they could repair it. I was told by their representative that I could buy a new one and receive reimbursement - that never happened.

Purchased the Pinnacle subscription and was assured and guaranteed by the sales associate that everything HVAC related was covered with this upgraded and more expensive package. Was even reassured that crane service to install a new unit in the attic was covered. A year and a half later, my upstairs unit died and I tried to file a claim. The in-network vendors are substandard and dishonest, and that’s being extremely kind. I went through 3 of them at $100 each and none of them even looked at the equipment, they showed up, collected the $100 and left a receipt.

I would have given this company more stars based on my prior one-off small jobs experience but this most recent one was so bad I have to warn others to avoid this company. My fridge went out, they sent a technician to confirm it was done. 2-10 kept telling me the technician would deliver a new one (he laughed and said no that's not how their company works-as he knows more about how their company works than they do). They gave me a delivery date of two weeks after all this (without a fridge) for a Monday, but instead, their third party travel delivery company tried to deliver it a week early with a 20 minute notice.

Our home builder is using this company, they are the worst. They came to do our 1-year and did tons of drywall repair all over the house but never came back to fix any. Our AC unit went out 8 times and I had to miss work because of this. Warning ⚠️ do not use them. Our house is a mess because of them. They don't care you have small kids.

Bought a new house - seller had bought a 2-10 policy for us. First time turning on A/C - It did not work. 2-10 determined it was a pre-existing condition even though we did not know anything about it nor was it determined during inspection. What is the point of having a home warranty.

Horrible customer service. Warranty doesn't cover anything it says it does. Took me days to get someone to help me cancel the policy. Rude people on the customer service line. No follow up. Want to let other consumers know to not buy this plan.

I am requesting that this matter be escalated to a supervisor or claims resolution manager. My family moved into a brand-new home in October 2024. In February 2026, we began noticing water dripping from a downstairs light fixture whenever the master bathroom shower is used, particularly during longer showers when my wife washes her hair.

This has got to be the worst experience I have ever had. Home warranties cover old equipment when you buy a house. These people are saying it denied because it’s pre-existing, whatever that means I called in a work order, took a contractor about a week to come out, he found a leak said it need to be replaced and leaked down again. I called back to find out where the claim was and these people were just sitting on it so they sent another company out. I had to pay another hundred dollars so there’s $200 down.

I am updating my original one-star rating after being contacted by 2-10, who are now assisting me with this matter. While the experience was very unsettling, I appreciate their outreach and efforts to help bring this situation to a resolution.

I been with 2/10 20 years and they have came out to fix AC 20 times. I have two policies and my air conditioner now has duct tape on it and it does not work right now. They made me change thermostats out of pocket twice and the people they send are not qualified and lack communication and professionalism. Right now my AC unit is 20 and guy stated the furnace is gone but they keep asking him why my system is not heating my house. I been cold for two months. Had to install electric fireplaces because they will not replace anything. I have replaced everything in my home myself. After 20 years updated everything except the AC. I’m paying for two coverages and it’s still not working.

2-10 would not honor their own policy and replace a non-repairable refrigerator with a similar capacity although their policy explicitly states they will use a reasonable effort to replace with a similar capacity. Accordingly I have a new refrigerator with a similar capacity that costs $1,600+ and a offer for a cash out replacement offer of $800. I have called numerous times and no one is willing to help

I am sad to be writing this since we had been loyal customers of 2-10 for years and several properties. Unfortunately, the first expensive service requested they do ANYTHING to get out of it. I need an AC unit condenser replaced (according to the contractor they sent out) and 2-10 sent me an email saying the repair is covered in my contract but they would prefer I take a buy out. I declined because I need AC and want the repair, but they are saying I accepted the buy out (crazy since I know I chose the repair option on the email they sent). I have been calling for days. They will not return my call or the contractors since she has been kind enough to assist me with this nightmare. It seems they are trying to ignore us long enough that my family is forced to pay out of pocket for the repair due to freezing conditions. I am beyond frustrated and disappointed in a company I once trusted. I will keep calling. This is wrong.

Buyers beware! They will not honor warranties. Will not repair for catastrophic structural home warranty! They are a scam! Do not buy here!!!! I am a veteran. This company has no integrity. They are also racist. I hate that for this company.

They are pretty good just for your basic needs. I had them for a total of 3 years. But when my hot water heater went out they 2-10 showed their true colors. I knew I would have to pay for some things out of pocket, but was blown away when the plumbing company they sent to my house wanted to charge me out of pocket for things I just purchased recently. I ask 2-10 if they can send someone else out for a 2nd opinion 'cause the plumbing company wanted to rip me off and charge for replacing new things I just purchased and had the receipts to prove it. 2-10 refused to send another company out and was more than happy to have companies they partner with rip off their customers. I knew 2-10 would 100% cover my water heater and knew there was other parts I’d need to buy and the additional labor that went with it. I had to pay $1,900 out of pocket, when it should have been only about $1,100.

Well.. 2-10 clearly outsources their CSR peeps in India so unless you speak Hindi or Tamil, be prepared for a very difficult conversation. Beyond that initial hurdle, our experience regarding our claim regarding a failed water heater was absolutely horrible. Getting a plumber to our house took 3 days, then another two days later our claim, which was based on THEIR plumber's diagnosis and recommendation - was denied (we had to listen to the agent's v/m a dozen times to even understand what the hell he was saying, his English was seriously that bad).

I have had this home warranty for a year, and it has been the worst experience I’ve ever had with a service company. When something breaks, they rarely have contractors available. Instead of providing help, they tell you to find your own vendor. Then, after you go through the time and expense of doing that, they either claim the repair isn’t covered or push back on reimbursing you. I am currently waiting on reimbursement for three separate services over the past year. Each time, I’m told a check has been issued, yet nothing ever arrives. On top of that, the customer service is absolutely horrible. Representatives are unhelpful, give inconsistent information, and provide no real solutions. Getting answers or follow-ups is nearly impossible.

We had our HVAC go out and contacted 2-10 Home Warranty. It was almost impossible to reach anyone! We had 2 phones calling, on hold for hours and no call backs! Finally complained with BBB and thought we were going to get some help. No!!! Still no response!

Beware! My experience with this company has been a nightmare. The out of state company that they contracted with took three days to respond with a service date only to cancel and reschedule eight days out. A young man arrived on that date to tell me that he was just there to determine the issue. This is despite the fact that I submitted a claim online for a broken garage door spring which is covered by the warranty. This 'technician' then tells me he has to submit a claim to 2-10 for review and await their approval. He said after he receives the approval, it would be another 1 to 2 weeks before they could schedule the repair.

I’ve made the decision to cancel my service agreement after numerous mistakes and poor handling of my claims. I was unable to reach 2-10 via phone for over 2 weeks, while waiting for a claim update. Contractors they used left me dealing with more issues than when I initially submitted the claims. They refused to cover a part replacement after an inaccurate (read: impossible) diagnosis by this service contractor. If they’re unable to locate a contractor within 2 days, they force you to find an out-of-network provider and offer very delayed reimbursement, provided you’ve endured the arduous approval process. You’re better off saving the money and just paying for the repairs instead of this warranty.

My son and I have been consumers with this pathetic company for 4 years. No more were simply going to cancel our contract. We were patient and hoping things would improve. They haven't..customer service reps, Meela(?) her supervisor, Neri(netti)(?) are the two most recent representatives in this company that we've had correspondence with. We're wondering does this warranty company just hire employees from the public assistance lines or something..very unprofessional, frazzled, act as if they're the CEO, or COO.. of the warranty company. Information from one rep to the next is always conflicting. They try everything to deny every claim that's represented.. no matter if it's appliances to systems.

2-10 is a JOKE! After going back-and-forth with them on the phone because they kept saying that we weren’t insured when we were literally looking at the things we were insured for (lying to our face).. Dude hung up because he said we were being threatening when in reality he just didn’t want to deal with us. We sent them detailed photos of our HVAC system because it needs to be replaced, it’s literally leaking carbon monoxide.. We sent them all the underlined problems that we already had an inspector look at, they demanded that we have their own person and be sent out just to state the SAME EXACT THINGS that we told them.. We paid $100 fee just to have our time wasted and aren’t getting covered despite it literally leaking poison gas… DO NOT USE THESE SCAMMERS.

We have had coverage since 2018. In 2025, one of our garage door springs broke and the garage door would not open. 2-10 Warranty was contacted using the website and a repairman arrived in one day to replace the spring. The out of pocket deductible was the only amount charged. In January 2026 our garbage disposal was clogged and 2-10 Home Warranty sent a plumber within 48 hours to repair it. It was also covered by the warranty. I am very pleased with the service.

Impossible to reach them and they call from private numbers. Their partner companies also very bad and don't even worry about their customers, Vey very bad company.

As of the writing of this review, I have two open claims and it has been over 60 days on each claim. I spoke to the two different service contractors and they can see in their system with 2-10 that they still have not ordered the parts even though they put the request in the same day they came out to analyze the issue. This company is fraudulent and negligent in their behaviors. Meanwhile, they are sending me emails asking me to renew. I have waited on hold 4 times each lasting 40 minutes or longer. I get a customer service representative who apologizes and says they are "escalating the claim" and I will hear back in 3-5 business days. This does not happen, we are business day 10 after my third escalation. I am going to attempt to petition my state congress person to take action against this awful company.

They are great at selling and taking your money. I needed them for a claim on a weekend, and was told they, nor their partner network work on weekend. Was also falsely told this was industry standard. Their coverages are low, their service is horrible. Stay away. I had to look through my emails for my agents cell number to get ahold of a person, only to find out they like to enjoy their weekends off, not serving their clients. Sorry, when you are in a service related business, this doesn't fly.