2-10 Home Buyers Warranty Reviews

For the past two weeks, I’ve been sleeping on my couch because my bedroom is simply too hot. What started as an inconvenience has become a significant disruption to my daily life. I’m not looking for special treatment—I’m simply asking 2-10 Home Warranty to honor the service I pay for by assigning someone with the authority to resolve this claim and provide a clear path forward. How long should a homeowner have to wait for a functioning air conditioner in the middle of summer? Can someone from 2-10 Home Buyers Warranty please help bring this to a resolution?

Unfortunately, it appears that 2-10 has retracted this agreement due to misunderstandings of our contract and various errors made by customer service representatives. They are now proposing a cash-only buyout of approximately $1,500, which is inadequate to cover the costs of fixing or replacing the system. To make matters worse, they reversed their decision and agreed to do the original promised repair on June 16th. Well, today June 18th, 2-10 said they can only do a cash-only buyout offer. Wow!

This company was highly recommended by contractors for their professionalism and willingness to solve homeowner issues. Obviously, since the were acquired by Front Door, located in Memphis, they have taken a different approach to Customer service. Make sure you document every interaction as every point of contact will tell you something different and escalating only gets you a voicemail that you will need to chase. Very disappointing indeed.

Over the course of this claim, I have spent countless hours on the phone with customer service representatives, explaining the same issues repeatedly, waiting on hold, being transferred between departments, and attempting to get clear answers. Despite all of this time and effort, I am still no closer to a resolution. I paid an independent HVAC contractor out of my own pocket to properly evaluate the system, and significant issues were identified, including refrigerant leaks and concerns regarding a cracked heat exchanger. Now, after months of delays, 2-10 wants yet another diagnostic evaluation performed. At some point, it begins to feel less like a genuine effort to resolve the claim and more like a strategy to delay making a decision.

What makes this even more frustrating is that when I purchased the warranty, the sales representative specifically represented that these types of HVAC failures would be covered. Now that I am actually attempting to use the coverage I paid for, I am being met with exclusions, additional requirements, delays, and shifting explanations.

I have also requested that 2-10 retrieve and review the original sales call so that the representations made during the purchase process can be verified. To date, that request has not been honored. Instead, I have encountered what feels like endless red tape and barriers to speaking with anyone in management who has the authority to address my concerns. Reaching a supervisor or decision-maker has proven nearly impossible despite multiple requests.

To make matters worse, the contractor assigned to my claim acknowledged that he had not recently performed a leak test on the system, yet claim discussions and recommendations continued without current diagnostic testing being completed. I even paid a $65 service fee for the visit and expected the proper testing to be performed.

A home warranty is supposed to provide peace of mind when major systems fail. Instead, this experience has been marked by delays, excessive bureaucracy, poor communication, difficulty reaching management, conflicting information, and a complete lack of urgency despite the fact that a family with three children has been waiting since March for a resolution. If you are considering purchasing a home warranty from 2-10, I strongly encourage you to carefully document every conversation, keep detailed records, and make sure you fully understand how claims are handled before relying on the coverage. Based on my experience, I cannot recommend 2-10 Home Warranty.

As a loyal customer of nearly 20 years, I expected a much higher level of service and professionalism. Long-term customers should be treated with respect and kept informed, especially when concerns are raised. Unfortunately, my experience has been the opposite. I hope 2-10 Home Warranty takes steps to improve its customer service, communication, and accountability so that other customers do not experience the same level of frustration.

Based on my experience, I cannot recommend 2-10 Home Warranty. Customers pay for protection and should be able to count on basic communication, timely repairs, and honest updates. Waiting four months for microwave oven replacement. I urge 2-10 Home Warranty to review these claims, improve communication, confirm whether parts have actually been ordered, and take responsibility for resolving appliance claims in a reasonable amount of time.

Fast forward to June 2026, and I still have not received a single refund check. Each time I call, I get a different answer. Representatives claim they cannot locate the notes regarding the refund, despite a manager specifically telling me that everything had been documented. They also refuse or are unable to provide any records of my previous calls, even though they claim notes are taken on every customer interaction.

For more than six months, I have been given nothing but excuses, conflicting information, and endless runaround. The company acknowledged the overpayment, approved the refund, and then failed to follow through. Instead of resolving a simple issue, they have repeatedly wasted my time and refused to return money that they admit should be refunded. My experience with 2-10 Home Buyers Warranty has been extremely frustrating and disappointing. Their customer service, communication, and accountability have been unacceptable. Based on my experience, I cannot recommend this company.

Despite the urgent nature of the situation, I was unable to receive timely assistance and was left waiting for over a week. Because the issue required immediate attention, I located a company on my own to address the problem. I was informed that the company that completed the work would need to contact the warranty company directly in order to process the claim and reimbursement. Prior to that I was advised that I would be eligible for up to $2,000 in reimbursement if I completed a form and submitted paid in full receipts and work order information; however, I have received no meaningful update or resolution regarding that claim.

I paid approximately $700 for this warranty coverage with the expectation that the company would provide assistance when major home systems failed. Instead, I have spent significant time trying to obtain help, with little to no support when urgent issues arose. Based on my experience, I cannot recommend this company. I am requesting that my unresolved claims be addressed immediately and that my policy be canceled due to the company's failure to provide the level of service promised.

After calling the service provider multiple times asking for an ETA the scheduler told me that 2-10 was responsible for buying the part, not them, when I was told originally by 2-10 that the service provider would order and then call me for an install. 8 weeks later, no call, and I have to call 2-10. I get hung up on, even though I'm being extremely calm, and have to call back. After speaking with another claims manager, no parts had been ordered. He told me that they would order the parts now, and they would have a supervisor call me to speak to me about charges, which now are $600 extra, for what should cost me $0. So, here we are in June, my initial call was in April, and we still have window units that barely cool the home, and no central AC.

We just called 2-10, again, and there are no parts on order. 10 weeks, no AC in 90 degree plus weather. The claims manager assured me that the parts are now on order, but it'll be at least 2 more weeks before the parts come in. That's 3 MONTHS WITH NO AC!!!! And they knew about it and lied to me multiple times. Just another company with extremely poor communication, lying, and no internal system to back them up. I'll place another review if the supervisor that is supposed to call me Monday, actually calls me, and another of our AC is working in 2 weeks.

Now I am dealing with a second claim involving my refrigerator and freezer, which stopped cooling. This is not a minor inconvenience. A refrigerator and freezer are essential household appliances, and when they stop working, food is lost, routines are disrupted, and the household is placed under unnecessary stress. This second claim has now been open for 35 days, and I am still not sure whether the needed parts have even been ordered. Once again, I am left waiting, following up, and wondering whether anything is actually moving forward.

A home warranty is supposed to provide peace of mind. My experience with 2-10 Home Warranty has done the opposite. Instead of timely service, clear communication, and dependable follow-through, I have experienced delay, uncertainty, and what appears to be a lack of accountability. One delayed claim might be a mistake. Two claims handled this way feels like a pattern.

Based on my experience, I cannot recommend 2-10 Home Warranty. Customers pay for protection and should be able to count on basic communication, timely repairs, and honest updates. Waiting four months for a stove igniter and now 35 days for a refrigerator/freezer repair is unacceptable. I urge 2-10 Home Warranty to review these claims, improve communication, confirm whether parts have actually been ordered, and take responsibility for resolving appliance claims in a reasonable amount of time.

My current system is a high-efficiency 120,000 BTU, 2-stage, variable-speed, 95% AFUE furnace. However, 2-10 only offered approximately $1,800 as a cash-in-lieu settlement. Based on multiple independent HVAC quotes I received from reputable companies, the actual cost to replace a comparable system ranges from approximately $9,000 to $14,000.

I also purchased the Luxury Package specifically because it advertises up to $5,000 in furnace replacement coverage, so the amount offered was extremely disappointing and does not appear to reflect the real-world replacement cost of a comparable system. In addition, 2-10 provided very little written documentation throughout this process. My claim activity and updates were not properly reflected in the customer portal despite multiple requests, making it difficult to track decisions and communications related to the claim.

Another concern was the explanation provided for the valuation. 2-10 stated the cash offer was based on “national averages,” even though the contract language references contractor replacement costs. They also indicated that approximately $200 of the offer represented labor costs for furnace replacement, which several independent HVAC companies told me was unrealistic. To make matters more frustrating, I have now been without AC for over a month during the Georgia summer, where temperatures and humidity are extremely high. Overall, this experience has been frustrating, confusing, and lacking transparency, especially given the level of coverage I paid for.

When he arrived to install the part, he was unable to because in his opinion one of the pieces he needed to remove was installed incorrectly by the manufacturer and would have to be cut off and redone by a plumber or at this point the unit needs to be replaced. That was a month ago. My husband has been on the phone with 2-10 all day and they will not move forward with anything. We have literally been without a working oven for 6 months, we have paid 2-10 thousands of dollars, and I'm out $200 in service fees. I wish I could give them 0 stars. Their customer service reps will do anything but make things right! Do not use this company!

I was initially assigned multiple in-network HVAC contractors who either failed to respond or failed to move the claim forward. This forced me to temporarily obtain an out-of-network diagnosis to prevent further damage to my home. 2-10 later instructed me to return to the in-network process. An in-network contractor inspected the system, submitted the diagnosis, and the claim was approved with parts/equipment authorized. However, after approval, the contractor stopped responding and the approved work was never completed.

Despite numerous calls, emails, and requests for supervisor assistance, I was eventually informed there may no longer be an available in-network contractor in my area to complete the approved work, and that I may now need to proceed out-of-network again — leaving me responsible for thousands of dollars in additional costs despite fully complying with the process requested by 2-10. As of today (5/20/2026), the claim remains unresolved and reimbursement for my previously submitted diagnostic invoice is still pending.

The total cost of the replacement was $4,813, yet the warranty only reimbursed $699. After paying into the warranty for over 10 years, this was extremely disappointing and nowhere near enough to cover the actual expense of an emergency replacement. While I understand policies and limitations may apply, customers should clearly understand how little coverage may actually be provided in urgent situations where immediate action is required. Based on this experience, I question the value of continuing to pay such high monthly premiums for such limited support when it matters most.

2-10 dispatched the same company, A-1 Appliance on 04/30/26. I called on 04/30 to A-1 Appliance to ask questions. They told me they would not work on the dishwasher because it was hard wired to the power in the wall, and I need to hire someone to disconnect and kill the power in the wall, install a power cord and connect it to an outlet, and pin a loose wire beneath the dishwasher before they come back out. I called 2-10 on 04/30 and told them this information and requested another company because they were refusing to come out and properly diagnose the issue and want me to pay money to modify the setup when it is perfectly fine. They just didn't want to turn the power off at the breaker.

2-10 told me no. They had to be sent out again, and submit in writing they will not begin any repairs until the power has been modified. I pushed back until they agreed to speak with 2-10 and wanted to hear from them they will not work on the device. I had to call back because A-1 was closed for the day. I called another company and paid out of pocket to have the dishwasher diagnosed. It took the guy 10 minutes and identified a short in a wire had burned out the control panel and they both needed to be replaced. They provided me a quote of over $500 to repair the dishwasher, which is more than it is worth. I called 2-10 again on 05/01 and they were unable to reach A-1 Appliance. I had to explain the entire situation again, because the first person did not note anything on my dispatch. I told them I paid for a 3rd party company to diagnose the issue and I need someone to fix it, or buy me out.

I was told they would not consider the diagnosis from the other company because 2-10 did not dispatch them. I called 2-10 again on 05/04 and explain everything again, because there were no notes. The rep made contact with 2-10 and explained I could potentially receive a buy-out of the device due to my experience of paying someone else to diagnose the original problem. I was told they could update my claim to allow me to utilize a 3rd party vendor to repair the device for potential reimbursement, but they need to send someone to inspect and approve the diagnosis before I can repair it. I asked to just buy me out so I can buy a new device. I was told this needed to be approved and escalated to claims. I was told someone would call me back on 05/05 to discuss.

No one called me on 05/05/26 by 3 PM so I called back. I had to explain the entire situation again. The rep couldn't even find my claim, agreement, or any record of my previous calls. I was told someone would call me back who could access my information in 1-2 hours. No one called me back. I called 2-10 again on 05/06 and had someone who could access my agreement and dispatch. They did not have any record of my multiple phone calls and provided me opposite information that I was provided on 05/04. She spoke over me the entire time. She was combative and kept saying 2-10 was not going to buy me out or allow me to speak to someone else.

After multiple attempts I requested her to escalate my phone call to a supervisor of some sort so I can speak to someone who understood an electrician cannot repair a dishwasher because she kept saying, A-1 Appliance will not work on the device until an electrician goes back out and replaces all wires within the dishwasher, which they cannot do. I was told my case was being escalated and I would get a call back on 05/07. She wouldn't provide me her first name, a call reference number or anything. Just initials, R.S. No one called me on 05/07 by 3 PM so I called 2-10 back and the person on the phone couldn't locate my dispatch, agreement, or escalation. He requested someone to call me back within 1-2 hours. No one called me back.

It has now been 14 days since my initial claim submission and nothing has been repaired. My tenant needs a working appliance and I went and purchased a new dishwasher and scheduled delivery and installation. 2-10 called me back on 05/08, the escalation specialist. Was on the phone with him for 45 minutes for him to tell me it was my fault for not calling 2-10 to tell them A-1 would not repair the dishwasher or properly diagnose it. I should have called to request a new company be sent out to repair, all because 2-10 doesn't keep any records of phone calls or notes. I explained I have since purchased a new dishwasher and I want some reimbursement because they have failed to perform their end of the contracted agreement of diagnosing, and repairing my appliance. I was told it would need to be escalated again and someone would call me back on 05/11/26.

I am writing this on 05/13. I have since spoken with three (3) different people in the past two (2) days and they are all escalating me to the claims department, then to the claims management department and consistently on the phone with them for 45 minutes to hour at a time. There are hold times for 2-hours to reach someone. I keep being told, I need an electrician to repair the dishwasher before an appliance company will repair the dishwasher which doesn't make any sense.

I am not asking for 100% reimbursement. I want to be compensated for a portion of my new appliance because they have wasted my time and caused me to spend money I should never had to spend because the company they hired refused to do their job, but it is somehow my fault. Just last night, the rep I spoke with stated, I should have kept the broken dishwasher so they could send someone to confirm it is in fact broken and only needs a control panel so they can be 100% sure. Why? Just so they know, but it wouldn't change the outcome of anything.

When I reopened the claim, the contractor became visibly upset during a follow-up visit while I was home alone with my young son. He stated that the system had “leaks everywhere” and criticized the installation work, despite the fact that both outdoor and indoor units had previously been replaced through 2-10’s own network. He demanded another payment and left after loosely taping part of the system in the attic. When I contacted 2-10 afterward, a representative informed me that the contractor should not have charged me and admitted there had already been multiple complaints about him.

A second HVAC company, Evolution Heating and Cooling, was then assigned. They claimed the issue was simply that the outdoor unit needed chemical cleaning and charged me another fee. Just hours later, I returned home to find gallons of water leaking through my ceiling from the attic unit. I personally vacuumed approximately 4 to 5 gallons of water from the overflow pan to prevent further damage to my home.

While investigating the issue, I also discovered a completely disconnected duct lying on the attic floor with the securing tie cut and tape removed. The second contractor later reattached it and then claimed the system likely had a refrigerant leak, though no actual leak test was performed. After additional delays, I was informed that the evaporator coil needed replacement. However, I was then told the coil is no longer manufactured and that the system uses outdated refrigerant, making proper replacement difficult without replacing both the indoor and outdoor units together.

Despite this, 2-10 offered me approximately $1,200 for a repair involving obsolete equipment that contractors themselves stated could not reasonably be repaired in the manner proposed. When I questioned how the amount was calculated, I was told the labor pricing from their contractor network was “cheap.” I later obtained an independent diagnosis from a licensed HVAC company, Reliable Heating and Air, which confirmed there is an active refrigerant leak and recommended replacing both units due to compatibility concerns, the age of the system and the fact that the leaking may be caused by both indoor and outdoor units.

When I attempted to submit this report to 2-10, I was repeatedly dismissed, interrupted by representatives, and ultimately told there was “nothing more they could do.” I was later informed that because of a “compatibility clause,” they would not assist further, despite years of paying for premium coverage and previously being told major HVAC replacement situations would be covered under my “top of the line” policy.

At this point, I have dealt with:
• 3 HVAC companies
• 5 separate service visits
• Multiple failed repair attempts
• Water damage to my ceilings
• Conflicting diagnoses
• Poor communication
• Contractors improperly charging fees
• A discontinued AC system that cannot realistically be repaired as proposed. After almost a decade as a loyal customer, I expected professionalism, accountability, and a fair resolution. Instead, I have been left with property damage, an unreliable AC system going into summer, and an inadequate payout offer that does not come close to covering the true replacement costs. I am sharing this experience so other homeowners fully understand the challenges I encountered during the claims process.

You heard that correctly, a charge for installation of something that isn't being installed. DO NOT USE THIS COMPANY! It is a joke!! Also, do not expect a call back in 24-48 hours like they promise because it isn't happening. You will have to call them and I hope you enjoy elevator music because you will be on hold on and off for at least an hour. I have contacted my realtor who has promised me they will never use this company again.

Eventually, a representative on the general support line told us to move forward with the repair, pay the invoice ourselves, and submit it for reimbursement because they were too short staffed to provide authorization in time. We followed their instructions exactly. After paying more than $3,000 out of pocket to stop the water damage and complete the repair, our claim was denied because the work had not been “pre-authorized.” Despite acting in good faith, following their guidance, and trying repeatedly to get approval, we were left covering the entire cost ourselves. Save your money and avoid this company.

My unit: 5.8 cu. ft., True Convection, self-clean. Their proposal: 5.6 cu. ft., standard convection only. Worse, they sent a written statement claiming their expert researched "the Whirlpool line and all brands under the Whirlpool umbrella" and found 5.0 cu. ft. is the largest available. This is completely false. Maytag and KitchenAid — both Whirlpool-owned brands — make 5.8 cu. ft. True Convection slide-in gas ranges. Their cash offer is $1,060 — which doesn't even cover the retail cost of their own proposed replacement at $1,799. I have filed a BBB complaint and am escalating to the SC Department of Insurance. This company collects premiums for years and then makes false statements in writing to avoid honoring their own contract.

Communication has been inconsistent and unprofessional throughout the process. I’ve paid the $100 service fee and continue to pay a monthly warranty, yet I still don’t have a working appliance—and no one, including a supervisor, has followed up with me. I strongly recommend reviewing the Yelp feedback for Best Electronics, as my experience aligns with many of those concerns. At this point, I’m still waiting for a proper resolution, clear communication, and a competent service provider from 2-10.

When I went to cancel, the representative said "You only have 2 more months for this year." He knew why I was cancelling. He offered me a discount on my next two months and service call if I would stay for 2 more months. Really?? The only thing I am happy about is no longer paying a monthly premium for no service. The phone time was very long, putting you on hold and not coming back for long periods of time. This is my first negative review I have ever given to anyone. I feel people need to know how bad they are!!

I finally decided to try and have an out of network vendor that was reputable take a look and I submitted a quote of $8950 to 2-10. They came back and stated the attic unit is not covered at all and only the outside unit was covered and gave me a price to compensate me of less than $500. My warranty states $5000 for equipment. This is a very detailed and thought out scam. When you call you get someone in Sri-Lanka that will keep repeating the contract exclusions to you that you didn’t have access to in the beginning on purpose. I hope someone sues them eventually. I don’t have to money to pursue legal action or I would. Buyer beware.

I rushed home only for them to not be able to fit the fridge through my door. They tricked me into "rejecting" the fridge with it not fitting through my door even with the door off, and it was a shit show thereafter. I called almost daily waiting 1-2 hours most times. They told me it would still be delivered on the original Monday (two weeks from the incident). Monday came and went, I called daily, they told me it was lost didn't know where it was and promised me it would be delivered Thursday or Friday, which it wasn't. Then they told me it would be Monday, when it didn't come Monday, I called and they found their information and Lowes didn't match but that it would now be delivered within 1-5 business days, then I got a call 4 days after that, that because I rejected the fridge and they don't TAKE INTO ACCOUNT MEASUREMENTS IN THEIR CONTRACT, that I now have to accept the measly $800 cash offer instead and go get my own fridge.

Mind you, it's been almost a month, and they have dragged this out, misinformation every call, no one knows what's going on it's like they're all working for a different company. Mind you, I called and confirmed they had my measurements which was a blatant lie on their end. The check will take up to another two weeks to get here, if I even get it. I've lost food, can't cook or meal prep so I've wasted so much money getting take out, I've had to buy ice daily. WHAT A NIGHTMARE. DON'T WASTE YOUR MONEY, TIME OR ENERGY.

I submitted a claim and a plumber was sent to evaluate the issue. The plumber ran the shower for approximately 30 minutes directly into the drain and did not observe any leakage during that time. However, after his inspection he indicated that the issue likely was not plumbing-related and may instead involve a crack in the shower tile or possibly the shower base. He recommended that a tile installer inspect the area further. Since that visit, I have contacted 2-10 Home Buyers Warranty on three separate occasions. Each time I have had to re-explain the entire situation, wait through extended hold times, and was told someone would return my call. Most recently, I was told that there is nothing further that can be done.

This is extremely concerning. I pay monthly for warranty coverage, the home is still relatively new, and we are currently forced to limit shower use because extended use causes water to leak through a downstairs light fixture. Beyond the inconvenience, this situation presents a potential safety risk as well as possible structural damage if it continues.

At this point, I am requesting a formal review of this claim and clear guidance on how this issue will be addressed under the warranty coverage. If the matter cannot be resolved, I will need to explore filing a formal complaint with consumer protection agencies and the Better Business Bureau. I would appreciate prompt attention to this matter and a response outlining the next steps toward resolution.

The second guy had no idea weren’t even hooked gauges up on a heat pump and he did not even charge it back up said he did not have Freon what air-conditioning person that has no Freon all back. They set up their original guy back out. It took him all over two weeks to come out he did charge it back up however it’s leaked back down again and now they’re saying it’s pre-existing because the first guy came back out the second time. When I called back in called last week, they said they were escalating so it could take 48 hours to get a call back. Never got a call, called a date. They said they’re escalating. It said it would take 48 hours in the meantime, I’m burning up because of this company all they do is take your money and never pay out. Worst company ever.

Original Review: March 25, 2026

I am extremely disappointed with my experience with 2-10 Home Warranty, now owned by Front Door, Inc. I have been a loyal customer since 2000—over 26 years—and originally purchased my home warranty at the recommendation of my builder. Over the years, I have referred many others to their services and never had a major issue until this most recent claim.

I submitted a service request through the portal for my AC unit. A contractor came out and diagnosed that the compressor had failed. Given that the unit was 26 years old and replacement parts were no longer available, it was recommended that both the indoor and outdoor units be replaced. I spoke with the authorization department and was told the replacement was approved, with some out-of-pocket costs for items not covered under my policy. I agreed to those costs. The contractor was notified, and everything seemed to be moving forward.

The following day, I received another call from the authorization department stating that additional necessary supplies had been missed in the original estimate, and my out-of-pocket costs would increase. Although I found it unusual to receive a second authorization call, I agreed again. The representative confirmed approval and notified the contractor. To be certain, I called back to verify the updated authorization. That representative confirmed the amount, reviewed the non-covered items, and reassured me that everything was approved and parts would be ordered. I was told the contractor would contact me to schedule the repair.

However, just one hour later, I received an email stating that my claim had been put on hold and that urgent action was required regarding a cash buyout in lieu of the condenser. When I called for clarification, I was told that my policy suddenly did not cover the replacement, and a buyout was being offered instead. This was shocking and unacceptable. I have maintained Supreme coverage for over 26 years, including additional HVAC coverage. I received multiple confirmations from several authorization and escalation representatives that the work was approved, and the contractor was also informed. Even the contractor expressed confusion at the sudden reversal.

This level of inconsistency, lack of communication, and reversal of approved work is unacceptable from a company I have trusted and supported for decades. I have contacted corporate and repeatedly requested to speak with a manager to resolve this issue, but have yet to receive a satisfactory response. I expected far better from a company I have remained loyal to for so long.