2-10 Home Buyers Warranty Reviews

I recently had a very poor customer service experience with this company. I was transferred from one person to another for over an hour, and still didn't get a straight answer to my questions. Very disappointing.

DO NOT GO WITH THIS COMPANY. Filed a claim on October 28th and after 3 different contractors they sent, it is December 4th and we still do not have our Gas Pack working and the lows are in the 20's and 30's just about every night. They said they ordered the part and then the contractor went to get the part and it was not there. 2-10 assured contractor it was there so contractor went back again and it was still not there. Then 2-10 said they would order another part but then said the part isn't available anymore and they are having to have a part made by the manufacturer.

We had a terrible time trying to get our HVAC unit fixed. 2-10 sent out one vendor who made a diagnosis and we paid 100 for that but he then declined to do the job so 2-10 sent out another who after two visits and spending 850 we had air and no heat, so another vendor was sent out and his diagnosis was that we had no freon ... after just paying 500 from the last vendor!

Have not had one successful service request with them, their contractors do not answer their phones or respond to the service requests and 2 10 customer service are trained to be dismissive and rude. I have never been interrupted so many times in a single conversation. These people are there to take your money, not to help their customers. They will literally pull every excuse out of the book and keep telling you within one business day then within two business days and all of a sudden it becomes within six business days and then becomes an endless loop of no one answering the service requests. Then if you use an independent contractor they will not honor their reimbursement policy under any condition. Terrible home warranty, STAY AWAY.

I am extremely dissatisfied with my experience with 210 Home Warranty. Trying to get in touch with anyone is nearly impossible, and when I do, the customer service is subpar at best. They don't even have email support! What if I was DEAF?! Despite having a warranty, I’m still being charged for services that should be covered, and the entire process is a hassle. It's not worth the stress or the money. Save yourself the trouble and look elsewhere for home warranty coverage. I would not recommend this company to anyone.

Our refrigerator broke. It has a coolant leak. We are now going on 1 month with no refrigerator and the repair is not schedule for another 2 weeks. Worst customer service experience I have ever encountered.

This company started of okay the first year, but got progressively worse during the second year. I will not be going with this company once my contract expires. They are very difficult to get a hold of. They almost never respond to an email, so you need to call, which has an average wait time of over an hour. They say they have a call-back system, but I have used it at least three times and never received a callback. They also seem to have lost all their contractors in north central Kansas. A company 2-10 worked directly within year one of my contract (i.e., 2-10 hired them to make a repair on my property) said they dropped 2-10 because 2-10 is too difficult to work with when I had said company back out for a repair in year two of my 2-10 contract.

Miscommunication nightmare. Put in a claim AC claim two weeks ago, technician came out and told me that compressor needed to be ordered and that it would be 3-5 days. After called for an update after a week got told my part was ordered. A week later I call in again and got told my part only now is at the requisitions desk and should be getting ordered. Why would they say 3-5 days two weeks ago and it’s only now in the process of being so sourced and this whole time no one had reached out to me. I was the only one reaching out.

Absolute "WORST" customer service and home warranty service provider I have had the displeasure to have dealt with. Service reps will lie and try to postpone taking actions just to keep your monthly payments going into their pockets. Nothing is beneath them when it comes to fraudulent service! Save yourself,...just dont!

This company is a complete scam. We had an HVAC claim that was completely and egregiously mishandled. I am beyond frustrated with the terrible service from 2-10 Home Warranty, especially regarding an HVAC claim that has turned into a complete nightmare. When I initially filed the claim, 2-10 sent a so-called technician who spent no more than 8 minutes at my home. He barely looked at the HVAC unit, didn’t even attempt to diagnose the problem beyond seeing if it would turn on, and then had the audacity to collect the $100 service fee and leave without any resolution or consideration of the issue.

Buyer Beware! Do not waste your money on this company. Do your research and pick a different one. I’ve been out of AC almost 2 weeks in the middle of summer in Arkansas. The AC company that they sent had the part but 2-10 Home Warranty wouldn’t allow them to use it bc they could get the part cheaper, so I’ve been waiting on the cheaper part for 2 weeks. They give me NO ETA on when it will be in or fixed and the customer service is rude and clueless. They will give you the run around anytime you call and act bothered you are calling. This could have been fixed 2 weeks ago, but they use their own cheap parts and apparently the slowest shipping required for it to get here. The ac company affiliated told me one lady was waiting ALL SUMMER for her part to come in. 1/10.

2-10 Canceled the coverage I had with them without timely notification because they had computer issues that prevented them from collecting premium electronically. Who is responsible for the error? Apparently, customer service wanted to pass the blame to me the customer and did not apologize for the error. I was told that in order to resume the service, I had to pay 2 payments. No thanks, and good riddance. Poor customer service and poor policy practices. Call or email a customer timely when issues arise rather than 2 months later!

First time working with them and will be the last. Decided to keep them due to the builder using them. Time to file a claim and getting the run around from both them and the company they hired. Save your money and go with another company.

This Company is totally unreliable!! In early June I called to file a claim because our AC wasn't working, I was told that the policy had been cancelled in 2022!!!! But as I looked at the bank Statements we've been paying them up until May 2024 which covered us till June 16th. I definitely stopped payments and called them!!! Wanted to talk to a manager in charge about why we had paid them for the past 2 years and wanted my money back!!!

The WORST home warranty company ever. I will be reporting them to the Better Business Bureau as well. File a claim to get my toilet tank to start running and the contractor they provided me business is permanently closed. I went through 3 contractors before someone could come out and fix it. The contractors they provide NEVER answer the phone. 2-10 does not communicate with their customers or contractors. I will be taking my business elsewhere.

This home warranty was a complete waste. I won't be renewing it. You pay a lot only to get poor contractors and terrible customer service. I had to dispute my bill with my credit card company and hire my own contractor. I should have checked the reviews before purchasing.

I file a claim on 06/21/2024 for HVAC repair for my house, today is 07/17/2014, almost 4 weeks, still waiting for ordering parts, terrible service. I offered to reimburse parts cost to me, so I can have this repair done sooner, they refused.

TRUST ME, you do not want to do business with this company. I would give it 0 stars if possible. I had a warranty for a few years and then my refrigerator broke and I made a claim. They only gave me $1400 for a refrigerator valued at $2999. I tried cancelling my warranty for the following year that I paid for in full after this issue and they decided they were not going to give me a refund and cancelled it anyway. It is July 2024 and the warranty was supposed to be good until June 2025. They robbed me blindly twice. There are so many other warranty companies. Please do not sign up with them. You will absolutely regret it. I wish I had done more research. They have a horrible reputation.

Would never recommended this company ever! Spent 5-6 days without AC with my parents who are in their 80s. Lack of communication from this colaina and never showing up with the part at all.. You're quick to take our $$ but not to fix anything. Then waited til day 5 without AC to tell us ya don’t have the part and can’t fix it at all. We spend $100 just for someone to come out and then never show up at all. We ended up having to come out of pocket for another company! Just to get AC I also had to purchase a portable ac just so my folks to survive the 5 days in 97 degree weather

2-10 has the absolute worst customer service. I've used other home warranty companies without issues, but 2-10 does not have any interest in keeping their customers. Plan to wait on hold forever when you call and not get resolution. Most recently, I was on hold for 45 minutes. Won't be a returning customer.

This company shouldn’t be in business. Since we renewed our initial policy we have actually had issues in our home that have been an absolute disaster to get handled. Our hot water heater went out and it took 3 weeks to get a resolution, and would have been longer had I not called back and forth to get these approvals complete. The first two vendors they assigned never called or reached back out even after I tried to call them. Every time you try to call customer service it’s over an hour to reach anyone, so don’t plan on having a full time job if something goes wrong because you won’t have time for that part of your life.

I been dealing with my AC unit for 2 weeks and still no fix. At first, the ac unit would not shut off, call in a claim, got a tech out, he clean and refilled with freon. That same day the breaker tripped so I called back to get a tech out. From that point on the unit would run 30mins and the breaker would trip. I made a new claim to have the electrical box checked. Never got a call from the contractor for an appointment so I called back and was told the contractor refused the claim and they had no one in my area to fix the tripping breaker and that I could have an electrician come out myself to check the breaker so I did just that.

Pleased with turnaround time on payments. Almost impossible to reach a person in customer service. Most communication is through their customer portal which severely restricts reaching a customer service person. One of the most difficult customer service systems I have dealt with.

If I could give a zero I would. Whomever is approving the claims need to be fired. I have been without air for 3 weeks. They have sent the same contractor twice and the 1st time they came they told 2-10 I needed a part to get my unit to work but 2-10 sent them again to see they could fix it without the part. Did I mentioned this is a new unit 2-10 had installed and it's only 4 months old?

Right upfront. We give the representatives we’ve talked to in the customer claims department 5 stars. They are doing an impossible job. The rest of the company gets an 1 because there is no lower rating allowed. Our AC stopped working 5 days ago. A local HVAC vendor was rapidly dispatched, and he made a diagnosis. He said he provided all the info to the 2-10 parts procurement department in order to get the part in 3-5 business days. Three different claims reps told us he didn’t, and gave us three different lists of necessary info to get the part ordered. Vendor didn’t return our calls. His voice mailbox is full. No progress over the weekend. Fourth of July coming up. We call the company that does our regular maintenance. This morning, they are here. They quickly diagnosed the problem — THE VENDOR HAD IT ALL WRONG. The very pricey part he wanted to replace had nothing to do with the problem.

Was a customer for 8 years. Monthly fee increased each year. Watch out for the clause that if damage in an appliance is caused by an uncovered component they will not cover the repair. For example, the tech believes a leak in my washer soap dispenser caused damage to the rest of my washer so they would not cover the repairs because the soap dispenser is an uncovered component. I cancelled my service that day.

I had my water heater explode and leaking on father's day. 2-10 was closed so I called a contractor to come and shut off the water and get a new tank. I notified 2-10 and had work completed. They first told me it was not covered because I did not go through them so I was going to cancel them. They agreed to have contractor send over the bill for them to look at. It was 1050 for emergency visit as well as replacement. They said they would only cover 520, they don't pay for emergency visits. Now they say I have to pay the contractor first before they will pay anything. I have been sitting on hold for 2 hours waiting to speak to someone and No one seems to help. Don't waste your money. I am sure other companies are more geared to customer satisfaction. I have had this coverage for 6 years and this is the first issue. I will be looking for another company.

2-10 HBW will do or say just about anything to DENY your claim; when they DO pay out, you can expect them to nickel and dime you to death! They do NOT have many "in-network" providers; instead they "authorize" you, the homeowner, to find someone local to do the repairs; then they pay a tiny portion of the actual cost. It took us a week or more (with no use of our kitchen sink) before we found a plumber to diagnose and repair our garbage disposal. We called for authorization (which in my 20 year history of dealing with this company, was routinely given to the contractor at the time of the repair). The reps said, I will call you back. But she did NOT call back; not for a few days.

If I could give zero stars I would. Our AC went out Sunday night. I called and the after hour voicemail said in an emergency they should with a reimbursement of $250. I called and got someone out here. The unit was completely out of Freon and fried. It needs to be replaced. It's June in Georgia and our house was 87 degrees. I've got a special needs five year old that is current immobile due to a cast. The techs we called got on the phone with the warranty company and told her there was nothing they could do to fix it. It has to be replaced, but they could do it that day. In total I was on hold for THREE HOURS waiting for her to get authorization just for her to let us know that they would not authorize a new unit. If the tech could fix it, they would only reimburse us $500 for a $4500 repair.

Please do not consider this company if you value fair treatment when something breaks down. I purchased a home with older but functioning appliances and HVAC, seeking protection through a 2-10 Supreme warranty for any potential issues in the first year. Trusting my realtor's recommendation, I believed this was a reputable company.