2-10 Home Buyers Warranty Reviews

My contract expired a couple days ago, and 2-10 had the gall to email me a delinquency notice which states that “nonpayment without cancellation of your plan agreement WILL lead to a referral to collections.” And of course you cannot cancel your contract on their effen website. I call them to cancel and they take down my information and try to transfer me to their sales team where I’ll be on hold for hours. So I ask if their sales team can call be back instead, they agree, and here I sit waiting for that callback.

I wasted a whole week of my time And was constantly lied to by16 different people. Eventually I decided I had no option but to cancel my warranty!! Which I did, only to find out I would not get a full refund but a pro rated one. Losing $300. This company are totally crooked and had no intention of honoring this so called Supreme warranty. They are absolutely the worst company I have ever done business with. Do not get a warranty with them under any circumstances!! No customer service or support. Beware of doing business with them!

Why don't you provide your warranty holders with a copy of the estimate? And yes I also requested same from YOUR contracted vendor and didn't receive a response! All they want to know is if I'm prepared to pay the $885 out of pocket. STAY AWAY FROM 2-10. THEY don't want to cover large expenses. Our unit is only 6 years old well maintained it grounded out, so WHY should we have to come out of pocket $885!? I am requesting a copy of the estimate and maybe I'll get a call back???? BEWARE AND STAY AWAY!

We have been without AC in Georgia since end of May early June! Send a copy of the estimate with a breakdown of the cost to repair our HVAC system and include what 2-10 is paying for refrigerant and detail the type of refrigerant and the number of pounds. At this point I don't trust that they will be honest. They also advised me I would be refunded my $100 service fee for the part delay. When I called to confirm Friday I was advised it had been submitted for review and approval was never told that 2 weeks ago. The goal post continues to move.

My wife today has spent yet another hour and a half on the phone trying to get this resolved. Mind you, for this week she has spent a total of nearly 8 hours on the phone between being on hold and getting called back. Today she was disconnected and once we finally had someone call back, we were told that the next phone call from someone that could help would be in 2 business days!!! Here in Ga, the heat index has been over 100 the last week.

Now we will have to wait even longer with our kids, pregnant niece that is having a high-risk pregnancy, my wife that has been recovering from surgery, and family pet in a home that has an indoor temperature that approaches 90 degrees on some days. This is an absolute joke of a warranty company. Piedmont, a contractor that 210 contracts with, has failed to do this repeatedly over the last 5 weeks- yes, 5 weeks. This is starting to smell like a Better Business Bureau issue now.

The contractor came out on the 15th and performed his diagnosis. He determined that there is a leak in the system. He said that he would have to come back and do a nitrogen test to find the leak. The contractor returned in a couple of days and performed the nitrogen test and determined that the leak was coming from the coil. He said it would need to be replaced.

The contractor stated that he would have to report the findings to 2-10 and they should be reaching out to me in a couple of days. I did speak with 2-10 again and they explained the situation. In the past 4 weeks, I have spoken with no less than 8 different reps (Ian, Veronica, Abraham, Ceasar, Andrea, Alex, Veronica, Sandra) with 2-10 warranty.

A couple of these reps said they were from the escalation department (Andrea, Alex, Sandra). The first rep told me that I would have to pay out of pocket $2655.00 to the contractor for the repair or in lieu of, I could accept a check for $2015.00 to apply towards the repair by a contractor of my choosing. I was trying to understand why I have to come out of pocket $2655.00. They explained that they don’t cover modifications and code corrections. I also asked, why am I only being offered $2015.00 in lieu of, while my 2-10 agreement states the covered costs are a lot more than the $2015.00 being offered. The rep stated that they would have to take a deeper look and get back to me.

I ended up calling them again and speaking with a different representative. Again, the rep went over everything, and the end result was still the same. I could pay the $2655.00 or take the check for $2015.00. I expressed that neither of these options were satisfactory to me. The rep said that they would have to consult and get back with me before the end of the day.

Again. I had to call them back and I usually give them two days before I reach out to them on the follow up. There is a pattern with some 2-10 reps saying they ae going to call back when they don’t. I believe it was the third call on a different day and the third representative that seemed as if he was actually trying to assist me with my repair. We were literally on the phone for over an hour and I thought that this was the beginning of our repair being taken care of.

The rep kept asking for information and then putting me on hold. In the end, he gave me some great news by saying that he had gotten my out-of-pocket expense down to $1350.00. He said that our entire system would be replaced inside and out. At this point, my wife and I are ecstatic. I told him that I would be willing to pay the $1350.00 out of pocket to the contractor.

The rep told me that the contractor would be reaching out to me. After several days and no contact from the contractor, I reached out to the contractor to see when the repair would be made. The contractor told me that 2-10 had cancelled the call because I had opted for the $2015.00 in lieu of which is not true. I reached back out to 2-10. I’m on the phone with the 2-10 rep and constantly being put on hold while they research and investigate the claim. At this point, I’m now being told that the contractor couldn’t do it for $1350.00 but now the out of pocket cost has risen to $2675.00 but the in lieu of amount has also gone up to $2300.00.

At this point, out of pure frustration with the back and forth, the conflicting and false information, and no end in sight to our uncomfortable situation, I requested to speak with a supervisor. I was told that it would be a couple of days before a supervisor contacted me. Several days later I received a call from the escalations department. I explained everything to the rep in the escalations department. At this point, 2-10 is only talking about me accepting the check for $2300.00. It was the 2nd of 3rd rep in the escalations department that straight out told me that it would be better if I just accept the check. Someone from 2-10 escalations called me a couple of days ago (July 6, 2026) with the same offer and I told them I wanted to escalate the situation further. They told me that I would receive a call back from the next level.

Today is July 10, 2026 and I’m still waiting for the call. This has been a harrowing experience for my family. This service order was placed around June 10, 2026 and it is now July 10, 2026. We have been paying 2-10 for 22 straight years. We have used them in the past with no problem whatsoever. I am shocked and appalled at the treatment that my family and I have experienced dealing with this service request. I renewed my policy for another year as I was submitting the request for this service. Ever since this started, I can no longer pull up my account online. My family and I would greatly appreciate any assistance in this matter.

I waited until Monday the 6th, got no call from the plumber; called him expressing my need for immediate repair and received no response. On Tuesday the 7th, I cancelled the dispatch online through the 2-10 website, and hired my own plumber. I called 2-10, asking for rebate of the $107 service fee. I was told the service fee would not be returned. I told the agent that I found this to be unacceptable and asked to speak to a supervisor. I was told that would prove fruitless, as the answer would be the same. To date I have not received any additional calls from 2-10.

One of the biggest frustrations is that customer service representatives appear to be located outside the United States, making communication difficult. In addition, since the company’s recent merger or system change, the representatives often seem unable to view my warranty plan correctly or even schedule service requests. When they do get a contractor the system provided my number incorrectly to the contractor causing scheduling delays and frustration). During one call, I was promised a callback to resolve the issue on not being able to create a new claim, but that callback never happened.

My most frustrating experience involved an electrical issue related to my garage door. I called to have the original electrician return to complete the repair, which I believed should have been covered under the existing claim at no additional charge. Instead, I was told that because the original claim was scheduled on May 30 and my policy renewed on June 1, I was no longer eligible to have the contractor return under the original claim. It makes no sense that a one-day difference surrounding my policy renewal would eliminate coverage for work that was already in progress.

To make matters worse, I was informed that I now have to pay my $100 service fee in advance by charging the credit card on file before a new claim can even be scheduled. In the past, I always paid the contractor directly at the time of service. This new process was never clearly communicated and feels like another unnecessary hurdle for customers.

Overall, this experience has been frustrating, time-consuming, and disappointing. Between poor communication, missed callbacks, confusing policy interpretations, and changes to long-standing procedures, the quality of service has fallen far below what I have come to expect. Unless customer service and claims handling improve significantly, I do NOT recommend 2-10 Home Buyers Warranty to other homeowners.

Unfortunately, just two days later, I started hearing the same clogging sounds from my kitchen sink again. I called 2-10 Home Warranty on Monday and was initially told that the repair was covered under a one-month workmanship warranty. However, two days later, I was told that because the issue had been marked as resolved, the plumbing company would not be sent back to address the recurring problem. Overall, the process involved long delays, poor coordination between the warranty company and contractors, and inconsistent communication regarding the warranty coverage. I expected better follow-up for a recurring issue that resurfaced almost immediately after the repair.

After multiple attempts they were able to order the parts and I was told from contractor company that one of the part is not yet shipped and I had to wait for another week. Only the appointment was fixed and the day when the appointment was set the contractor did not show up. This is over 50 days my claim has not been processed. As per the contract it says either repair or replace but when the repair is not done shouldn't I be getting the replacement cost of the appliance. On top of it they kept me in waiting mode.

For the past two weeks, I’ve been sleeping on my couch because my bedroom is simply too hot. What started as an inconvenience has become a significant disruption to my daily life. I’m not looking for special treatment—I’m simply asking 2-10 Home Warranty to honor the service I pay for by assigning someone with the authority to resolve this claim and provide a clear path forward. How long should a homeowner have to wait for a functioning air conditioner in the middle of summer? Can someone from 2-10 Home Buyers Warranty please help bring this to a resolution?

Unfortunately, it appears that 2-10 has retracted this agreement due to misunderstandings of our contract and various errors made by customer service representatives. They are now proposing a cash-only buyout of approximately $1,500, which is inadequate to cover the costs of fixing or replacing the system. To make matters worse, they reversed their decision and agreed to do the original promised repair on June 16th. Well, today June 18th, 2-10 said they can only do a cash-only buyout offer. Wow!

This company was highly recommended by contractors for their professionalism and willingness to solve homeowner issues. Obviously, since the were acquired by Front Door, located in Memphis, they have taken a different approach to Customer service. Make sure you document every interaction as every point of contact will tell you something different and escalating only gets you a voicemail that you will need to chase. Very disappointing indeed.

Over the course of this claim, I have spent countless hours on the phone with customer service representatives, explaining the same issues repeatedly, waiting on hold, being transferred between departments, and attempting to get clear answers. Despite all of this time and effort, I am still no closer to a resolution. I paid an independent HVAC contractor out of my own pocket to properly evaluate the system, and significant issues were identified, including refrigerant leaks and concerns regarding a cracked heat exchanger. Now, after months of delays, 2-10 wants yet another diagnostic evaluation performed. At some point, it begins to feel less like a genuine effort to resolve the claim and more like a strategy to delay making a decision.

What makes this even more frustrating is that when I purchased the warranty, the sales representative specifically represented that these types of HVAC failures would be covered. Now that I am actually attempting to use the coverage I paid for, I am being met with exclusions, additional requirements, delays, and shifting explanations.

I have also requested that 2-10 retrieve and review the original sales call so that the representations made during the purchase process can be verified. To date, that request has not been honored. Instead, I have encountered what feels like endless red tape and barriers to speaking with anyone in management who has the authority to address my concerns. Reaching a supervisor or decision-maker has proven nearly impossible despite multiple requests.

To make matters worse, the contractor assigned to my claim acknowledged that he had not recently performed a leak test on the system, yet claim discussions and recommendations continued without current diagnostic testing being completed. I even paid a $65 service fee for the visit and expected the proper testing to be performed.

A home warranty is supposed to provide peace of mind when major systems fail. Instead, this experience has been marked by delays, excessive bureaucracy, poor communication, difficulty reaching management, conflicting information, and a complete lack of urgency despite the fact that a family with three children has been waiting since March for a resolution. If you are considering purchasing a home warranty from 2-10, I strongly encourage you to carefully document every conversation, keep detailed records, and make sure you fully understand how claims are handled before relying on the coverage. Based on my experience, I cannot recommend 2-10 Home Warranty.

As a loyal customer of nearly 20 years, I expected a much higher level of service and professionalism. Long-term customers should be treated with respect and kept informed, especially when concerns are raised. Unfortunately, my experience has been the opposite. I hope 2-10 Home Warranty takes steps to improve its customer service, communication, and accountability so that other customers do not experience the same level of frustration.

Based on my experience, I cannot recommend 2-10 Home Warranty. Customers pay for protection and should be able to count on basic communication, timely repairs, and honest updates. Waiting four months for microwave oven replacement. I urge 2-10 Home Warranty to review these claims, improve communication, confirm whether parts have actually been ordered, and take responsibility for resolving appliance claims in a reasonable amount of time.

Fast forward to June 2026, and I still have not received a single refund check. Each time I call, I get a different answer. Representatives claim they cannot locate the notes regarding the refund, despite a manager specifically telling me that everything had been documented. They also refuse or are unable to provide any records of my previous calls, even though they claim notes are taken on every customer interaction.

For more than six months, I have been given nothing but excuses, conflicting information, and endless runaround. The company acknowledged the overpayment, approved the refund, and then failed to follow through. Instead of resolving a simple issue, they have repeatedly wasted my time and refused to return money that they admit should be refunded. My experience with 2-10 Home Buyers Warranty has been extremely frustrating and disappointing. Their customer service, communication, and accountability have been unacceptable. Based on my experience, I cannot recommend this company.

Despite the urgent nature of the situation, I was unable to receive timely assistance and was left waiting for over a week. Because the issue required immediate attention, I located a company on my own to address the problem. I was informed that the company that completed the work would need to contact the warranty company directly in order to process the claim and reimbursement. Prior to that I was advised that I would be eligible for up to $2,000 in reimbursement if I completed a form and submitted paid in full receipts and work order information; however, I have received no meaningful update or resolution regarding that claim.

I paid approximately $700 for this warranty coverage with the expectation that the company would provide assistance when major home systems failed. Instead, I have spent significant time trying to obtain help, with little to no support when urgent issues arose. Based on my experience, I cannot recommend this company. I am requesting that my unresolved claims be addressed immediately and that my policy be canceled due to the company's failure to provide the level of service promised.

After calling the service provider multiple times asking for an ETA the scheduler told me that 2-10 was responsible for buying the part, not them, when I was told originally by 2-10 that the service provider would order and then call me for an install. 8 weeks later, no call, and I have to call 2-10. I get hung up on, even though I'm being extremely calm, and have to call back. After speaking with another claims manager, no parts had been ordered. He told me that they would order the parts now, and they would have a supervisor call me to speak to me about charges, which now are $600 extra, for what should cost me $0. So, here we are in June, my initial call was in April, and we still have window units that barely cool the home, and no central AC.

We just called 2-10, again, and there are no parts on order. 10 weeks, no AC in 90 degree plus weather. The claims manager assured me that the parts are now on order, but it'll be at least 2 more weeks before the parts come in. That's 3 MONTHS WITH NO AC!!!! And they knew about it and lied to me multiple times. Just another company with extremely poor communication, lying, and no internal system to back them up. I'll place another review if the supervisor that is supposed to call me Monday, actually calls me, and another of our AC is working in 2 weeks.

Now I am dealing with a second claim involving my refrigerator and freezer, which stopped cooling. This is not a minor inconvenience. A refrigerator and freezer are essential household appliances, and when they stop working, food is lost, routines are disrupted, and the household is placed under unnecessary stress. This second claim has now been open for 35 days, and I am still not sure whether the needed parts have even been ordered. Once again, I am left waiting, following up, and wondering whether anything is actually moving forward.

A home warranty is supposed to provide peace of mind. My experience with 2-10 Home Warranty has done the opposite. Instead of timely service, clear communication, and dependable follow-through, I have experienced delay, uncertainty, and what appears to be a lack of accountability. One delayed claim might be a mistake. Two claims handled this way feels like a pattern.

Based on my experience, I cannot recommend 2-10 Home Warranty. Customers pay for protection and should be able to count on basic communication, timely repairs, and honest updates. Waiting four months for a stove igniter and now 35 days for a refrigerator/freezer repair is unacceptable. I urge 2-10 Home Warranty to review these claims, improve communication, confirm whether parts have actually been ordered, and take responsibility for resolving appliance claims in a reasonable amount of time.

My current system is a high-efficiency 120,000 BTU, 2-stage, variable-speed, 95% AFUE furnace. However, 2-10 only offered approximately $1,800 as a cash-in-lieu settlement. Based on multiple independent HVAC quotes I received from reputable companies, the actual cost to replace a comparable system ranges from approximately $9,000 to $14,000.

I also purchased the Luxury Package specifically because it advertises up to $5,000 in furnace replacement coverage, so the amount offered was extremely disappointing and does not appear to reflect the real-world replacement cost of a comparable system. In addition, 2-10 provided very little written documentation throughout this process. My claim activity and updates were not properly reflected in the customer portal despite multiple requests, making it difficult to track decisions and communications related to the claim.

Another concern was the explanation provided for the valuation. 2-10 stated the cash offer was based on “national averages,” even though the contract language references contractor replacement costs. They also indicated that approximately $200 of the offer represented labor costs for furnace replacement, which several independent HVAC companies told me was unrealistic. To make matters more frustrating, I have now been without AC for over a month during the Georgia summer, where temperatures and humidity are extremely high. Overall, this experience has been frustrating, confusing, and lacking transparency, especially given the level of coverage I paid for.

When he arrived to install the part, he was unable to because in his opinion one of the pieces he needed to remove was installed incorrectly by the manufacturer and would have to be cut off and redone by a plumber or at this point the unit needs to be replaced. That was a month ago. My husband has been on the phone with 2-10 all day and they will not move forward with anything. We have literally been without a working oven for 6 months, we have paid 2-10 thousands of dollars, and I'm out $200 in service fees. I wish I could give them 0 stars. Their customer service reps will do anything but make things right! Do not use this company!

I was initially assigned multiple in-network HVAC contractors who either failed to respond or failed to move the claim forward. This forced me to temporarily obtain an out-of-network diagnosis to prevent further damage to my home. 2-10 later instructed me to return to the in-network process. An in-network contractor inspected the system, submitted the diagnosis, and the claim was approved with parts/equipment authorized. However, after approval, the contractor stopped responding and the approved work was never completed.

Despite numerous calls, emails, and requests for supervisor assistance, I was eventually informed there may no longer be an available in-network contractor in my area to complete the approved work, and that I may now need to proceed out-of-network again — leaving me responsible for thousands of dollars in additional costs despite fully complying with the process requested by 2-10. As of today (5/20/2026), the claim remains unresolved and reimbursement for my previously submitted diagnostic invoice is still pending.