2-10 Home Buyers Warranty Reviews

I have been a customer of 2-10 Home Warranty since 2015 and have faithfully paid around $122 per month for coverage. Recently, our water heater began leaking from the attic, causing water damage through both the second and first floors of our home. This was an emergency situation that needed immediate attention to prevent further damage and loss of hot water. Unfortunately, the warranty company’s response time was 2–3 days before they could send someone out, which was simply not realistic for an active leak causing damage throughout the house. Because of the urgency, we had no choice but to use an out-of-network provider to replace the water heater immediately.

Scam Company calling about a fake warranty. Don't give them your business.

If I can leave a minus 0 I would. I spent over 1500 buying the warranty and I couldn't get anyone to help ms me or speak English.

I submitted a claim on 04/23/26 online for a dishwasher that stopped working in my rental unit. This is not my personal dishwasher, but an appliance my tenant is using. I had a company dispatched and came out on 04/27/26 (A1 Appliance). They failed to perform a proper inspection of the device to identify what was wrong. Looked at it and said, it is hardwired to the power, there is a "loose" wire, and it was an electrical issue and an electrician needed to repair the device. An electrician came out on 04/28/26. They pulled the device out and tested all electrical receptacles in the kitchen and the breaker box and said there is nothing electrical needed. They sent this back to 2-10 and requested an appliance company fix the dishwasher as they could not repair anything on the dishwasher, including the power cord that is running from the dishwasher, to the wall.

I have been a customer of 2-10 Home Buyers Warranty for almost a decade and have consistently maintained what I was told was their “top-of-the-line” coverage plan. Unfortunately, my recent HVAC claim experience has been incredibly frustrating, unprofessional, and financially unfair. On March 22, 2026, I opened a claim because my AC system was leaking and no longer cooling properly. The first contractor assigned by 2-10, Henry HVAC, stated the attic unit was frozen and told me to shut the system off for two days. After returning, he added refrigerant, charged me, and claimed the issue was fixed. The system failed again within a week.

If I could give this company a negative number I would. I bought a home last year that came with a 1 year warranty on my AC unit that was 15 years old. My AC went out and they sent a contractor who replaced a coil that cost me out of pocket $300 + and didn't fix the problem. The contractor repeatedly said I needed a new unit, but 2-10 wanted to replace parts and refurbished parts at that. The compressor was the problem and I first authorized the purchase of a "new" compressor, but specifically told them I didn't authorize the use of refurbished parts and would instead take the ridiculous cash offer of $900. They never called me back as they said and ordered the refurbish part. Now they not only want to charge me a 20% restocking fee, but they also want to charge me $100 service fee for what the contractor would receive if installing the compressor that I didn't authorize the purchase of and which is not being installed.

Do not waste your time or money with this warranty company. After filing a claim for a leaking water heater that was damaging our finished basement, the company was unable to connect us with a local contractor and instead instructed us to find our own. The claims department was so understaffed that no one could approve the repair work despite us calling multiple times a day for over a week.

I have been a 2-10 HBW customer since 2021 and currently hold Supreme Coverage. My Whirlpool WEG750H0HZ0 gas range has had multiple failed repair attempts over the years including a touchscreen that was never truly fixed (told to keep it connected to WiFi as a workaround), igniter failures causing food safety concerns, and burners that trip the breaker — a safety hazard. Their own authorized technician recommended full replacement after multiple failed attempts. 2-10 HBW never followed up. I have always had to initiate every contact. When they finally agreed to replace the unit, they proposed a GE model that fails to meet their own contract requirements (Section B.1) which states replacement must be of "similar features related to primary function, capacity and efficiency."

I’ve had a very frustrating experience with 2-10 Home Warranty and their assigned contractor, Best Electronics. After waiting weeks for parts and service, the technician replaced components but the dishwasher still doesn’t work. There was no clear diagnosis, and I was told additional parts would be ordered without identifying the root issue.

Difficulty in communicating. Waited 4 months to get dishwasher installed. They replaced dishwasher with a cheap dishwasher that is smaller. Does not dry dishes and of course has mold around seal because of constant moisture. Oh and seal falls out around door. I could have taken buyout except it would have cost me an additional $200.00. What a joke and it does not match rest of appliances. I was not allowed to pay the 40.00 extra to get one that matched.

I would never recommend 2-10 Home Warranty. I have paid for the higher premium. I haven’t needed to use it until recently. I was told by a representative that I could purchase a new refrigerator, after my compressor was bad and had black oil. They told me the allotment they would pay towards my new refrigerator. I went out and purchased a new refrigerator. I called back to begin the process for reimbursement. I was then told that the claim wasn’t processed correctly and the refrigerator could be repaired. The refrigerator is 15 years old, the compressor died and has black oil. The repairman said it was toxic. I did the research and learned black oil is a red flag and shouldn’t be repaired. 2-10 warranty said the service vendor said they could repair it. I was told by their representative that I could buy a new one and receive reimbursement - that never happened.

Purchased the Pinnacle subscription and was assured and guaranteed by the sales associate that everything HVAC related was covered with this upgraded and more expensive package. Was even reassured that crane service to install a new unit in the attic was covered. A year and a half later, my upstairs unit died and I tried to file a claim. The in-network vendors are substandard and dishonest, and that’s being extremely kind. I went through 3 of them at $100 each and none of them even looked at the equipment, they showed up, collected the $100 and left a receipt.

I would have given this company more stars based on my prior one-off small jobs experience but this most recent one was so bad I have to warn others to avoid this company. My fridge went out, they sent a technician to confirm it was done. 2-10 kept telling me the technician would deliver a new one (he laughed and said no that's not how their company works-as he knows more about how their company works than they do). They gave me a delivery date of two weeks after all this (without a fridge) for a Monday, but instead, their third party travel delivery company tried to deliver it a week early with a 20 minute notice.

Our home builder is using this company, they are the worst. They came to do our 1-year and did tons of drywall repair all over the house but never came back to fix any. Our AC unit went out 8 times and I had to miss work because of this. Warning ⚠️ do not use them. Our house is a mess because of them. They don't care you have small kids.

Bought a new house - seller had bought a 2-10 policy for us. First time turning on A/C - It did not work. 2-10 determined it was a pre-existing condition even though we did not know anything about it nor was it determined during inspection. What is the point of having a home warranty.

Horrible customer service. Warranty doesn't cover anything it says it does. Took me days to get someone to help me cancel the policy. Rude people on the customer service line. No follow up. Want to let other consumers know to not buy this plan.

I am requesting that this matter be escalated to a supervisor or claims resolution manager. My family moved into a brand-new home in October 2024. In February 2026, we began noticing water dripping from a downstairs light fixture whenever the master bathroom shower is used, particularly during longer showers when my wife washes her hair.

This has got to be the worst experience I have ever had. Home warranties cover old equipment when you buy a house. These people are saying it denied because it’s pre-existing, whatever that means I called in a work order, took a contractor about a week to come out, he found a leak said it need to be replaced and leaked down again. I called back to find out where the claim was and these people were just sitting on it so they sent another company out. I had to pay another hundred dollars so there’s $200 down.

I am updating my original one-star rating after being contacted by 2-10, who are now assisting me with this matter. While the experience was very unsettling, I appreciate their outreach and efforts to help bring this situation to a resolution.

I been with 2/10 20 years and they have came out to fix AC 20 times. I have two policies and my air conditioner now has duct tape on it and it does not work right now. They made me change thermostats out of pocket twice and the people they send are not qualified and lack communication and professionalism. Right now my AC unit is 20 and guy stated the furnace is gone but they keep asking him why my system is not heating my house. I been cold for two months. Had to install electric fireplaces because they will not replace anything. I have replaced everything in my home myself. After 20 years updated everything except the AC. I’m paying for two coverages and it’s still not working.

2-10 would not honor their own policy and replace a non-repairable refrigerator with a similar capacity although their policy explicitly states they will use a reasonable effort to replace with a similar capacity. Accordingly I have a new refrigerator with a similar capacity that costs $1,600+ and a offer for a cash out replacement offer of $800. I have called numerous times and no one is willing to help

I am sad to be writing this since we had been loyal customers of 2-10 for years and several properties. Unfortunately, the first expensive service requested they do ANYTHING to get out of it. I need an AC unit condenser replaced (according to the contractor they sent out) and 2-10 sent me an email saying the repair is covered in my contract but they would prefer I take a buy out. I declined because I need AC and want the repair, but they are saying I accepted the buy out (crazy since I know I chose the repair option on the email they sent). I have been calling for days. They will not return my call or the contractors since she has been kind enough to assist me with this nightmare. It seems they are trying to ignore us long enough that my family is forced to pay out of pocket for the repair due to freezing conditions. I am beyond frustrated and disappointed in a company I once trusted. I will keep calling. This is wrong.

Buyers beware! They will not honor warranties. Will not repair for catastrophic structural home warranty! They are a scam! Do not buy here!!!! I am a veteran. This company has no integrity. They are also racist. I hate that for this company.

They are pretty good just for your basic needs. I had them for a total of 3 years. But when my hot water heater went out they 2-10 showed their true colors. I knew I would have to pay for some things out of pocket, but was blown away when the plumbing company they sent to my house wanted to charge me out of pocket for things I just purchased recently. I ask 2-10 if they can send someone else out for a 2nd opinion 'cause the plumbing company wanted to rip me off and charge for replacing new things I just purchased and had the receipts to prove it. 2-10 refused to send another company out and was more than happy to have companies they partner with rip off their customers. I knew 2-10 would 100% cover my water heater and knew there was other parts I’d need to buy and the additional labor that went with it. I had to pay $1,900 out of pocket, when it should have been only about $1,100.

Well.. 2-10 clearly outsources their CSR peeps in India so unless you speak Hindi or Tamil, be prepared for a very difficult conversation. Beyond that initial hurdle, our experience regarding our claim regarding a failed water heater was absolutely horrible. Getting a plumber to our house took 3 days, then another two days later our claim, which was based on THEIR plumber's diagnosis and recommendation - was denied (we had to listen to the agent's v/m a dozen times to even understand what the hell he was saying, his English was seriously that bad).

I have had this home warranty for a year, and it has been the worst experience I’ve ever had with a service company. When something breaks, they rarely have contractors available. Instead of providing help, they tell you to find your own vendor. Then, after you go through the time and expense of doing that, they either claim the repair isn’t covered or push back on reimbursing you. I am currently waiting on reimbursement for three separate services over the past year. Each time, I’m told a check has been issued, yet nothing ever arrives. On top of that, the customer service is absolutely horrible. Representatives are unhelpful, give inconsistent information, and provide no real solutions. Getting answers or follow-ups is nearly impossible.

We had our HVAC go out and contacted 2-10 Home Warranty. It was almost impossible to reach anyone! We had 2 phones calling, on hold for hours and no call backs! Finally complained with BBB and thought we were going to get some help. No!!! Still no response!

Beware! My experience with this company has been a nightmare. The out of state company that they contracted with took three days to respond with a service date only to cancel and reschedule eight days out. A young man arrived on that date to tell me that he was just there to determine the issue. This is despite the fact that I submitted a claim online for a broken garage door spring which is covered by the warranty. This 'technician' then tells me he has to submit a claim to 2-10 for review and await their approval. He said after he receives the approval, it would be another 1 to 2 weeks before they could schedule the repair.

I’ve made the decision to cancel my service agreement after numerous mistakes and poor handling of my claims. I was unable to reach 2-10 via phone for over 2 weeks, while waiting for a claim update. Contractors they used left me dealing with more issues than when I initially submitted the claims. They refused to cover a part replacement after an inaccurate (read: impossible) diagnosis by this service contractor. If they’re unable to locate a contractor within 2 days, they force you to find an out-of-network provider and offer very delayed reimbursement, provided you’ve endured the arduous approval process. You’re better off saving the money and just paying for the repairs instead of this warranty.

My son and I have been consumers with this pathetic company for 4 years. No more were simply going to cancel our contract. We were patient and hoping things would improve. They haven't..customer service reps, Meela(?) her supervisor, Neri(netti)(?) are the two most recent representatives in this company that we've had correspondence with. We're wondering does this warranty company just hire employees from the public assistance lines or something..very unprofessional, frazzled, act as if they're the CEO, or COO.. of the warranty company. Information from one rep to the next is always conflicting. They try everything to deny every claim that's represented.. no matter if it's appliances to systems.

2-10 is a JOKE! After going back-and-forth with them on the phone because they kept saying that we weren’t insured when we were literally looking at the things we were insured for (lying to our face).. Dude hung up because he said we were being threatening when in reality he just didn’t want to deal with us. We sent them detailed photos of our HVAC system because it needs to be replaced, it’s literally leaking carbon monoxide.. We sent them all the underlined problems that we already had an inspector look at, they demanded that we have their own person and be sent out just to state the SAME EXACT THINGS that we told them.. We paid $100 fee just to have our time wasted and aren’t getting covered despite it literally leaking poison gas… DO NOT USE THESE SCAMMERS.

We have had coverage since 2018. In 2025, one of our garage door springs broke and the garage door would not open. 2-10 Warranty was contacted using the website and a repairman arrived in one day to replace the spring. The out of pocket deductible was the only amount charged. In January 2026 our garbage disposal was clogged and 2-10 Home Warranty sent a plumber within 48 hours to repair it. It was also covered by the warranty. I am very pleased with the service.

Impossible to reach them and they call from private numbers. Their partner companies also very bad and don't even worry about their customers, Vey very bad company.

As of the writing of this review, I have two open claims and it has been over 60 days on each claim. I spoke to the two different service contractors and they can see in their system with 2-10 that they still have not ordered the parts even though they put the request in the same day they came out to analyze the issue. This company is fraudulent and negligent in their behaviors. Meanwhile, they are sending me emails asking me to renew. I have waited on hold 4 times each lasting 40 minutes or longer. I get a customer service representative who apologizes and says they are "escalating the claim" and I will hear back in 3-5 business days. This does not happen, we are business day 10 after my third escalation. I am going to attempt to petition my state congress person to take action against this awful company.

They are great at selling and taking your money. I needed them for a claim on a weekend, and was told they, nor their partner network work on weekend. Was also falsely told this was industry standard. Their coverages are low, their service is horrible. Stay away. I had to look through my emails for my agents cell number to get ahold of a person, only to find out they like to enjoy their weekends off, not serving their clients. Sorry, when you are in a service related business, this doesn't fly.

Reaching them by phone is almost impossible - over an hour wait on the phone to speak to a live person. You can't email them, and they want you to do everything online, which is only limited. I needed to cancel a service request on a Friday after hours, the phone said to call back during business hours, which was Monday morning. No way to contact them until Monday. I finally called the contractor early Monday morning to cancel, unfortunately they didn't pass along to their guy, who showed up 2 1/2 hours later. 2-10 is very frustrating and not worth the cost.

Purchased 2-10 Home Warranty September 2025. Placed service request on Well Pump Sunday, February 1, 2026. No water to home to shower, flush commodes, cook, clean, etc. Tried unsuccessfully next day Monday, 2 February to reach customer service rep for six hours. Online portal simply read, "service order received." Needed to find out when contractor would be dispatched with no water to home. Finally called sales department and rep immediately answered phone. Asked if 2-10 had chat, was informed no. Sales transferred me to customer service que. On hold over two hours.

They do not care about anything other than making money. They will patch everything up the cheapest way possible. We have had servicers tell us that the repairs are only making things worse and that it will cost more for them to keep paying for repairs but they do not care. We were without heat in freezing weather for over a week because they had to wait for a part to patch our unit up. They will also try to find a loophole on coverage.

If I could give 2-10 zero stars, I would. We had 2-10 warranties for two homes, and each time there was an issue, they'd send contractors that would claim entire systems needed to be replaced and quote thousands of dollars. For example, we had a water heater that wasn't working. The contractor said they'd replace it for over $3,000, and as it turned out, power simply was not getting to the water heater. We finally called to cancel the warranties as they were simply costing us money and decided to use manufacturer warranties instead. 2-10 is supposed to refund us the difference as we prepaid the annual premiums. It is three months later and I am still missing money. I've called them probably 7 or 8 times and get a different response each time. Horrible company, unreliable, terrible service, and liars.

I have worked in the home services industry, I have worked with various home warranty companies. I have never, never never been on hold longer than 20/30 minutes. I am currently 2:17:58 hours on hold YET to speak with someone after getting hung up on when we were “transferred” (after being on hold for 48 minutes). Never had an issues with them until this past year. Absolutely ridiculous.

If I could give a zero star, I would. We got a Home Buyers Warranty for the house we bought. From our realtor with the sales agent at 2-10, Brian **, we were sign up for their supreme coverage. When I had a question about our coverage, I contacted Brian. He informed me that I was assigned the simple coverage. I informed him that was incorrect. I resent him the information that he sent to my realtor with the supreme coverage.

Been on hold w claims for over an hour, after calling another department first, and was told "due to high volume calls, couldn't reach anyone, use the website", then got hung up on. The website does not allow you to contact them via email, suggests you call!!!

NEVER USE THIS COMPANY. I cannot stress this enough. We have had them for 4 years and this is the first claim we have submitted and they have been an ABSOLUTE NIGHTMARE to work with. They tell the contractor they'll get back to them in 3-5 days even if it's something like having no hot water. If you call into the sales line they will answer right away, but if you call customer service or the claims department you will wait on hold for over an hour and then be given some bullshit excuse.

I would leave 0 stars, I’ve had them for 7.5 months since I bought my property. Had inspected before purchasing. About halfway in to winter, my furnace goes out so I have them come out, they take pictures and send it in for review for replacement. The warranty then comes back and says the damage is conveniently 2 weeks older than the policy I’ve had. I’ve spoken to multiple HAVC pros, and they all told me there is no way to tell how old rust is and even had someone tell me the very little bit there is is new, but they still don’t want to cover me. Don’t waste your time or money with this company, it’s a scam. Also took me 2 weeks just to get ahold of customer service.

I filed a claim for a leaking washer and paid my deductible, but the issue has still not been resolved after five months. Parts were never ordered, then the wrong parts were sent, leaving my washer unusable. Even after repairs, the washer is still leaking. The repair company, Reliable Appliance Service, missed my last scheduled appointment without notice. Contacting 2-10 customer support is nearly impossible. I once waited 1 hour and 45 minutes on hold with no response. Due to the delays, poor communication, and low-quality service, I have already switched warranty companies and am still waiting on 2-10 to resolve this claim. Horrible service, stay away from 2-10 Home Warranty.

The seller used this company's home warranty as a bargaining chip and the warranty has been a complete headache. Please, do not make the same mistake. The heater stopped heating and the internal temp of my house dropped to 52°. A quick Google search stated the majority of heating and air companies closed soon, so I got on multiple phones calling 2-10 as they clearly state, "THERE IS NO WEEKEND OR OVERTIME/AFTER HOUR without approval or you will need to follow the proper channels to be reimbursed. Over an hour on the phone with multiple phones all calling! Nothing!

I have had coverage for more than 4 years and I never had a claim until recently. The tech never showed up, I was authorized to use my own choice, I uploaded all requested documentation and I was told that I would receive a pay out for much less than cost of replacement. I still haven’t received anything, today I got hung up on, been promised a call back, etc…I have been told 6 different things, customer service has been terrible. They take the money out of my account every month faithfully, and simply will not do their jobs. It’s been by far my worst experience with a home warranty company.

I have been a customer for 7 years. I have never filed a claim before. This is my first time filing a claim for my stove top I have been going back and forth with this company for MONTHS now to get this handled. In 7 years I have paid for 2-3 stoves by now. Never late! I filed a claim for my stove top this one time, not even a whole new stove. They sent an adjuster out, then the company claimed they don't have photos he took. I then sent in photos and the representative I was on the phone with claimed she received them. I was told a manager would call me. After waiting for a week of course no one contacted me. I then had to call back (each time I call its 1 hr wait time to speak with someone) That representative claims no photos where received. I sent more photos directly for them to tell me another department has to review it. I have gotten a different answer each time I have called in here.

I raised a claim on Dec 20th for HVAC, it is Jan 2nd today. After waiting for 30 mins to speak to the representative, the update I have is they are waiting for parts and it will take 3 weeks. I live in NJ, without heat for another 3 weeks. When I expressed my dissatisfaction, the representative said she will check with the Claims department and I've been on hold. Now it is an hour and 30 mins, still waiting. I have had similar experience a few years back also, but I've continued with them. Not after this!

I am so disappointed in 2-10 Home Warranty, I am a new home owner and I purchased a Warranty for a entire year through this company, I want new home owners to be aware of my experience. I didn't know how long this house was unoccupied but I wanted to protect myself from any possible issues, purchased the home in September but my furnace wasn't heating the house anymore so I called my house Warranty company in November. A service company of 2-10 choosing comes out and take measurements, pictures and hangs a danger sign on my furnace then the guy said, "2-10 will review the info and call you next week." No one calls me back, I call Wednesday of the following week. They say no one has reviewed the information, and someone will call me back.

It has now been 14 days without a refrigerator. 14 days of dealing with the ABSOLUTE INCOMPETENCE of 2-10 staff in multiple departments. They lie and lie and lie. It’s pass the buck every which way possible. This is absolutely ridiculous. Tomorrow marks 15 days and still no refrigerator and no replacement or anything. The incompetence of the multiple representatives that you have to speak with after the extremely long wait times to reach a representative is astounding. This company needs to stop stealing money for services that will never be refunded, fixed or reimbursed. The nasty attitudes of the employees are ridiculous.

I’ve been a loyal 2-10 customer since 2017 and have referred numerous homeowners across the country to this company because they used to be fair and reliable. Unfortunately, my recent experience has completely changed my opinion. My hot water tank began leaking, so I submitted a service request expecting a straightforward replacement. Instead, 2-10 sent an unqualified plumber who simply confirmed the obvious—that it was leaking—and then claimed he couldn’t handle the job because the tank was tied into my heated floors.

I have more than one property with this company.. Useless of #1 rate. Never do the job, never follow-up with contractor, cannot stuck in the contract. They don't care about customer other than taking the money out of the bank on time every time.

Customer support is empathetic and I appreciate the people IN the company. However, the claims department DENIES 60% of the claims. Bought a 3 year warranty (#4 biggest mistake in my life). The hassle, the constant back and forth, and the repeated denials of legitimate claims. You could make more money with the effort you put in just to get the value that you ALREADY paid for. The only fix legitimate fix I've ever had was on an AC unit that I had told them about for 2 weeks without any movement. It caught fire, started smoking and I called the fire department.

This company has zero integrity. They hire the cheapest companies who do terrible work, and then use every delay tactic in the book to avoid fixing the issues that arise. A company installed a condenser unit, but only after months of delays, and then it was installed improperly. In less than a year, there was a coolant leak due to improper installation. When another company came out to fix it, they alerted me that the unit was improperly installed and even had multiple code violations. For example, wiring was left completely exposed on the ground. When I tried to get 2-10 to send another company out to finish the installation, they refused. Zero integrity, and they will do everything they can to avoid any accountability.

I’m only giving them a 1 star, because you HAVE to give them one. It has taken them over 2-3 months to refund my funds and did NO work. No tech ever came out, but paid the $250 fee. Once, we submitted our $250 for a professional tech to assess our home, they refused to ever send someone out. Instead, they asked US the homeowner to go into our attic and submit the pictures. As if we are trained experts on the matter. At that moment, we asked for our money back. This transpired mid July. It was supposedly submitted in August on the 8th to be refunded to the card that made the purchase. Here we are October 14th and still no refund. After, MULTIPLE attempts to have the agent Mary to escalate the matter to their accounting team. Every time there’s some “disconnect” according to her.

2-10 Home Warranty is THE WORST! We waited 9 days for them to replace our hot water heater despite approving the claim on day 1. They took 5 days to order the hot water heater, it was complete BS. Now they won't reimburse me for the HVAC we had installed because their tech couldn't fix the old one, and I didn't tell them I was hiring my own contractor. The old HVAC unit was leaking and damaging the crawlspace. I actual did them a favor to alleviate further damage. Do not spend a dime on this company they are the worst!

I simply changed my mind 2 days after purchasing the warranty and called the number for cancellation. Spoke to one gentleman and he gave me an email address to request cancellation, then he transferred me to another line to see if they can do it. The next lady told me she can't do cancellation and transferred me back to the first gentlemen. I finally give up and write the email (cancellation@2-10.com), what is the point of posting a phone number if I have to send an email for cancellation? Just post the email address, easier that way.

So bought our home with the 2-10 Warranty. Let me tell you that Warranty is a joke! We have been without a refrigerator for 2 weeks. We have to do all the legwork with LG and pay out of pocket for labor. These people at this Warranty company are absolutely clueless and could care less about your family. DO NOT! I REPEAT DO NOT BUY a WARRANTY from this company! It's as ** as it gets!

We canceled three home warranties with 2-10 for various reasons, but I was completely blown away by how many times I had to call just to reach someone efficient and knowledgeable. After receiving only two out of the three refunds they claimed were processed, we were told the third refund was processed a day later and would reflect on our card within seven business days. Those days passed, and still—no refund. We called again and, sadly, spoke to the same representative (didn't get her name, we spoke to her a few times and she wasn't very helpful) who assured us it would appear in another day or two. More time passed.

I purchased the deluxe home warranty from 2-10. When my HVAC broke down I got diagnostic from an out of network contractor because I was told on the warranty company I had full reimbursement. I submitted all the documents and was told my account for reimbursement would only by a fourth of the estimate cost, however when I spoke to the first claims specialist I was told it would be $3K more. So one representative blamed the other for misinformation yet when I purchased the warranty everything was covered. They are liars, misleading and trying to avoid paying claims. There’s no way they have a 97% pay out rate!

I’ve been with 2-10 Homeowners warranty for about 3 years now. Recommended by my realtor when I purchased my home. I’ve been dealing with them and it has been the worst experience ever. I’ve been having issues with my HVAC system and haven’t had AC for the whole entire summer. I live in FL so it gets very hot. I’m on my second or 3rd compressor that they keep replacing. Each time they replace it, it’ll only last few days till it goes out again. I suggested that they should replace the whole entire unit instead of paying the contractor $3-4 each time they replace the compressor. That way they save money and I don’t have to go through all the headaches. They never listen. The last contractor that came out suggested they should replace the whole entire unit because it’s old. So 2-10 called me and would give me $1,600 so I can get the unit replaced myself. It would probably cost upwards of $10,000.

I've had nothing but bad service for the last two years. I called to have the heating element replaced in my oven. They sent a tech from a local repair company and he replaced the element. When my wife needed to use the oven it was overheating. We called again about the issue and they sent the same tech. He said that it needed to be calibrated. We called a third time and asked for a different company to come out as the problem had not been resolved. The tech from the second company shorted out some wires and we can only use two top elements as a result and still can't use the oven. This experience began Nov 2024 and has yet to be resolved.

We have had 2-10 for over a decade and every time I have filed a claim with them, the repair has been a long, drawn out process. The only reason I hadn’t canceled so far is because my husband thinks extra and extended warranties are good to have. I can’t even explain the entire saga of my AC repair here (it’s in my other reviews if you’re interested), but it lasted YEARS and ended with me still having to pay another company $1500 out of pocket to have the repair completed properly. I opted against using them when my washer went out because I knew it would take too long and I didn’t want to go to the laundromat for months, so we just bought a new set. I’m currently 3 weeks without a working oven with no end in sight. Based on their track record, I’ll be lucky to have one by Thanksgiving. Avoid this company.

Do not use them!!! They employ unprofessional, scary people. Don't do it! Zero communication, no showed at least SEVEN TIMES! Contractor threatening over the phone. Lying repeatedly, 2-10 accepts this behavior and continues to employ people who should NEVER hold a "license." Yeah maybe purchased online.

Worst customer experience! Recent water heater changed. They are not align with Virginia code. 2-10 asked to pay $500 for the contractor working only for Virginia code. I did it but I am not satisfied so I called for cancellation. I made 5 calls, first person started the cancellation and I have to call and ask for the status. When I made a call on July 23 9:02 am. Agent connected and said, "Your policy is not cancelled." I told the few other agent told it in progress but she told that, "None of other agents do not have knowledge, you have to submit email and without it won't get cancelled." I asked to call their supervisor. She refused and also she said that, "My supervisor cannot do anything if I cannot do anything." I never experience these kind of worst customer experience.

This is the worst experience with a business of my life. We have been without air conditioning for 20 days while our region is under excessive heat warnings. We have spent hours on the phone every day since July 5, and today when they finally approved the work and parts, they had the wrong part and now we have to wait for them to approve new parts… so who knows when we will have working ac. When you do get ahold of 2-10, every person tells you something different. Example- one recorded call the person informed us it was all covered. 1.5 hours later a different person called needing us to authorize over 1000 in charges… which we did because we are desperate, then the next day we call to check in and they say we have to authorize the charges because they didn’t get that… and it was on a recorded call. Horrible customer service, rude, and incompetent.

We have had (and are continuing to have) an awful experience with 2-10. Our dishwasher broke two months ago and we are still waiting for them to order the part for the technician to replace it. They have sent four different dishwasher repair companies out, and these guys either wouldn’t show up or wouldn’t submit the report properly and we would be back at square one waiting for 2-10 to send someone else out. Every time we call their customer service they either tell us a lie (like the technician is coming today to fix it), or hang up on us. This company is an absolute scam and I would not recommend using them for your home warranty.

The worst home warranty company. I have many friends who have dealt with HVAC issues and their companies send out a contractor who actually fixes the issues within 24 hours of reporting. 2-10? Not at all. We are on day 14 of flooding and excessive damages being caused in my brand new build home because they can’t send out a contractor worth their weight in quality. What’s worse is my unit is still under warranty so the fix should be simple. Oh, let’s not forget that this has been an ongoing issue for over a year and last year two contractors told 2-10 the coil needed to be replaced. Rather than going through the warranty process to replace it they keep trying to put a bandaid on it.

I have had a horrible experience with them, long waits to assign a contractor, poor customer service, if you want to speak to a supervisor they will call you back in two days. It took me almost months to have someone come and service my washing machine. They are not focused on customer service at all.

Won't reimburse for anything. I paid $6,300 for an HVAC system and they wouldn't cover it. I then got approved for the pre-approved amount of $300 (Yippee) and they took another $100 out for the "service fee." I used my own tech and they didn't pay for anything with that $100. Just another scamming home warranty company.

Wish I could give “0” star rating. In 7 years we’ve had to use them 3 times. Each time was a hassle with their claims process and 2 of the times we had to pay out of pocket because it was over a weekend (their claims department is closed on weekends) and was an emergency (broken water heater once and no AC the other). We could start a claim on-line over the weekend but it wouldn’t be processed until Monday. When the AC went down it was on Fri at 5:10pm. The on-line work order recommended an in-service AC repair company, but they were closed and didn’t open until Monday. No way were we waiting until Monday when it was 85 degrees in the house.

This company is NOT interested in the best interest of the consumer. They will go to ANY length to push out a claim for non-payment. The hold times are ridiculous. I was on 3 way call multiple times for over an hour with the 2-10 representative and my out of network contractor (due to long wait time for in network to 2-10). We were on these call for well over an hour some times close to 2 hours with several holds in between. The questions go round and round to each and every component of the HVAC system.

Absolutely the Worst Experience I've Ever Had With a Home Warranty Company. This has been, hands down, the worst experience I’ve ever had with any professional service. It started when our hot water heater broke. It took three days just to get a technician out, and when they finally arrived, all they did was flip a switch and claim the issue was resolved — it wasn’t. They closed the claim anyway. When we called the warranty company, they said it would be another week just to send someone to properly diagnose the problem. Out of desperation, we asked what other options we had. They told us we could hire our own plumber and they would reimburse us. We paid out of pocket for a brand new water heater — and of course, we never saw a cent reimbursed.

Several months after buying a Supreme policy, I had a washer drain pipe leak/overflow that ruined floors and drywall. To mitigate and stop the water I paid for an emergency plumber to come out. After waiting 45 minutes, the operator, who was "difficult" and unhelpful, said they had no department for that and I should have waited 48 hrs. after the leak so that they could determine an emergency! They refused to even open a claim. Not only did they refuse to send out a contractor, they refused to pay for clearly covered items. She would not discuss the water damage saying that I didn't have a "structural" policy - whatever that is.

I am very disappointed in the service of 2-10 Home Warranty! It's very difficult to get people answer the phone at times. Phone rings forever and have you listening to music for 15 minutes before you decide to hang up. They are horrible about keeping you updated on status of claims or work. When things are needing to be resolved, there's no sense of urgency of your situation. I have been either without a refrigerator or not able to use the one they have replaced for now going on 3 weeks. It's not their family or food so they act as they can careless about expediting your concern. Apparently they use shotty contractors that contributes to their horrible customer service. Once I get my issue rectified, I will cancel my service to find a more reputable provider. This is just SAD.

If you desire to spend hours trying to find someone willing to accept the meager rates they will pay and weeks waiting for the approval and reimbursement of a repair then this is the company for you. I have been a customer since the 1990s and I must say that this company has gone to pots. They used to take care of the customer and truly give you peace of mind but no more. I think it's time for me to say goodbye and start putting more money in my emergency fund....at least I won't have to haggle with contractors and argue to get paid.

Their service providers sent to replace a garbage disposal never got authority and we wasted months and ended up doing it ourselves and they said they would reimburse but they won’t send us reimbursement. They have insane wait times to reach anyone by phone. I did not renew. Waste of time and money.

Do not give them your business. We've held a home warranty with them since 2017. When it came time to finally exercise the warranty and get a significant repair done with regards to our HVAC unit, they paid $200 of a $1600 job. For situational awareness, we had the supreme package and the luxury package add-ons for total coverage. You will not get a return on value for the money you pay 2-10. Take the money you would otherwise pay them, put it into a high interest account, and save it for when something fails/needs fixing.

Finally had someone come out this past Friday and tell me the exact same thing. The other two companies told me that the unit needed to be fully replaced, and it was because of how nothing was done to code and install error. Mind you this is the company they hired to come and take a look at my property. 210 an hour later after receiving their contractor's recommendation for replacement cancel my claim and denied it and said it was due to service install error even though they are the ones who installed it in the first place.

I regret ever signing up with this home warranty company. When my air conditioner broke in the middle of summer, I filed a claim right away. It took them over a week just to send a technician, who was clearly overbooked and rushed. After the inspection, they denied the claim, saying it was a “pre-existing condition,” even though it had been working fine until it suddenly stopped. Customer service was unhelpful and borderline rude. I had to make multiple calls just to get basic updates, and every time I spoke to someone new who had no idea what was going on. In the end, I had to pay out of pocket for the repair. This company is quick to take your money but slow to provide any real service. Avoid at all costs.

A 2-10 warranty was provided to me by the seller of the house I bought. The heating system was working when I moved in but quit shortly after with high CO2 reading. 2-10 decided that this was a precondition. Even though this was a condition for buying the house, they didn't care and left me in the cold month for over a month by turning down my claim.

Terrible!!! I filed a claim for a simple problem 2 months ago. Got an email saying I will be contacted. Other than that email no one has contacted me. No one answers the phone when I try to call. I've left at least 5 phone messages and 2 emails with no response. AVOID THIS COMPANY!!!!

Updated on 05/09/2025: UPDATE MAY 9: After filing a claim escalation with 2-10, a "Customer Advocate" reached out to me on my case. So far, she has been pleasant to deal with. She requested that I get a second opinion from a contractor and they will reimburse me for the cost of the second opinion. She even followed up the following day to make sure I was able to get a contractor scheduled to come out. I think it's important to note here that she is a "customer advocate" and not a supervisor. It seems like she is an internal mediator between the claims department and the "High Dollar Claims" Department. We shall see how this continues to progress

No matter the claim they will say your issues are pre existing! Avoid 2-10 at all costs! We had issues with our AC units upstairs and downstairs that they said were both or existing. Not helping us cover anything. What is the point of a warranty if they don’t help you out when you need it? Such a waste of money.

They contract with the worst repair companies. We’ve had so much trouble over that only two claims we’ve filed. Contractors not showing up, ghosting us, etc. It’s a hassle. Don’t bother with their home warranty.

I purchased a 210 home warranty through my realtor and it started the day that I closed on my home which was January 21, 2025. 10 days later my refrigerator broke so I called them and they explained that I should go to the website to submit a request for service and they specified that I should not escalate anything because that will make the process slower. In their contract, they say I will receive a response in 24 to 48 hours. After 48 hours I received a phone call that said they will be looking for a contractor and I will hear from them in 24 to 48 hours. I heard from the contractor a couple days later and they set up an appointment for a couple days later. When they arrived, I was told that the parts were no longer available and then I would receive an email within 48 hours stating whether they found the parts or I would receive a new refrigerator.

I submitted a claim for a faulty water heater, they responded 3 days later that they could not find a contractor in my area, so it was up to me to find my own contractor. I found one who did a great job. I submitted my claim, and they only paid 1/3 of what it cost me. They had promised over 2/3 of my claim, but because they said because they finally found a contractor, over one week later in my area, that is what they would have paid them.

I've had the warranty for 1 year. I've opened 14 cases. Only two of the items are closed, because I chased the builder. 2-10 is not a Warranty. They have no leverage over the builder. They do not follow up with the homeowner or the builder. In a recent call I was told there was nothing 2-10 could do to help me with the builder and I should file a lawsuit. What value to they bring to the transaction. Do not spend money, it provides zero value.

I would never again buy a home warranty from 2-10 for appliances, electrical, heating, etc. They are so polite and wonderful when you purchase the warranty, but when you have a problem, as we did with a heat pump, we never get a straight answer, but were told we were in a wait period for them to find just the right part; this went on and on for weeks. We had the house on the market, no heat and needed an answer so we did not lose the sale. To them it did not matter!

2-10 Home Warranty only covers failures where the problem begins after the start of your service agreement... So the age of the system does matter if they can prove the "damage" predated the service agreement start date. And the only way to know if a claim is covered, is to submit a claim; have a 2-10 contractor tech come out and assess what the problem is, what the fix is, and when the problem likely started.

I called three times with a water leak at the base of my toilet. The problem wasn't fixed. The first time the contractor/owner of the company came with a trainee and had her do the work. The problem wasn't fixed. I called the 2nd time, and the contractor/ owner came and said the problem was fixed and there is still a leak. Called Home Buyers and was given a 3rd work order number for the same incident. I also left a message for the contractor, and he hasn't returned my call.

Updated on 03/08/2025: Update on 2-10 Home Warranty issue over broken glass stove top (cracked): We are 4 weeks in. 1200 in lost wages over 4 days of waiting on techs. We have had 3 people out. Last one (3rd visit) was to bring new glass top. He did not. At this visit, he wanted 142.00 to order top because that was not covered by warranty company. Well, we have already paid the 100.00 deductible, twice. So, not paying the $142. Top not ordered. At this point, a new stove would have been cheaper for not only us but 2-10. Update tonight is that they will be here in 2 weeks to maybe replace the top? Not sure because we are not paying $142 when our contractual obligation was 100 which we have now paid twice.

The worst, Run away as fast as you can. Paid them well over $12,000 over the course of 7 years. Put in a claim for the dishwasher. They kept it at $400 then sent me a check for $325. I said, "Hey I want the full 400." They said, "We're deducting $75 for the contractor." I said I paid the contractor the 75 dollars. They said, "No no. We have to pay him as well." So the cap in the agreement is not what you'll receive. It's that minus the copay.

Hi Brandon, we're glad to hear that your claim has been resolved. We hope that we've repaired your experience. We appreciate your patience and we'll do our best to make sure that you have a more positive experience next time.

My water heater went out two weeks ago and I called 2-10 Warranty and they sent out a company to look at it. The water heater had to be replaced. To my surprise, I had to pay an additional fee of $405.00 for the parts that were not covered in my policy. Keep in mind, this was not explained to me. I have been with 2-10 warranty for five (5) years and my payment is $98.73 and it's not worth the cost. You will be better off just saving your money in case you have to have your items in your home repaired.

Our gas water heater recently went out, so we opened a claim with 2-10. The company they assigned did their assessment and it needed to be replaced. The information was sent to 2-10 with the itemized list of what needed to be done. 2-10 came back and not everything was covered. Our water heater is 20 years old, so everything for the new water heater needed to be brought up to code.

Our water heater, Rheem/Rudd, went out and stop working in our brand newly built home which was one year new when it broke and after the home builders warranty expired. Contacted 2-10 to get it fixed, and was told they had no service providers to fix it. They approved us to seek support from a non-contractor. We had to pay $910.00 to get the water heater fixed. 210 reimbursed us $275.00. This was unacceptable. We have not renewed our home warranty with them.

Absolutely GARBAGE. Customer service is a complete joke. The contractors they use are absolutely bargain basement and will slap together a job to save a buck. We had our air conditioning go out and they refused to cover the replacement. We had a pre purchase inspection on our home that literally took infrared pictures of the cold air and its temperature coming out of the vents and they tried to pull the whole “pre-existing condition” on us. This company should be investigated for defrauding and lying to its customers. You’re better off taking your money and lighting it on fire than giving it to these crooks.

AVOID THIS COMPANY! Calling customer service takes at least 45 min each time and they DO NOT call back with the callback option. I made a request for refrigerator repair and they sent a contractor out that DID NOT even work on the fridge yet I had to pay $100. They sent another contractor out, and he worked on the fridge, yet that didn't fix the issue... I have to pay another $100. They will continue to attempt to fix your issue by trial and error at YOUR EXPENSE. By the time you've paid for multiple visits, you can simply buy a new appliance. They do not have a cut off point to repair attempts before replacing the item because THEY DO NOT INTEND TO REPLACE ANYTHING. This company is a scam!

I recently had a very poor customer service experience with this company. I was transferred from one person to another for over an hour, and still didn't get a straight answer to my questions. Very disappointing.

DO NOT GO WITH THIS COMPANY. Filed a claim on October 28th and after 3 different contractors they sent, it is December 4th and we still do not have our Gas Pack working and the lows are in the 20's and 30's just about every night. They said they ordered the part and then the contractor went to get the part and it was not there. 2-10 assured contractor it was there so contractor went back again and it was still not there. Then 2-10 said they would order another part but then said the part isn't available anymore and they are having to have a part made by the manufacturer.

We had a terrible time trying to get our HVAC unit fixed. 2-10 sent out one vendor who made a diagnosis and we paid 100 for that but he then declined to do the job so 2-10 sent out another who after two visits and spending 850 we had air and no heat, so another vendor was sent out and his diagnosis was that we had no freon ... after just paying 500 from the last vendor!

Have not had one successful service request with them, their contractors do not answer their phones or respond to the service requests and 2 10 customer service are trained to be dismissive and rude. I have never been interrupted so many times in a single conversation. These people are there to take your money, not to help their customers. They will literally pull every excuse out of the book and keep telling you within one business day then within two business days and all of a sudden it becomes within six business days and then becomes an endless loop of no one answering the service requests. Then if you use an independent contractor they will not honor their reimbursement policy under any condition. Terrible home warranty, STAY AWAY.

I am extremely dissatisfied with my experience with 210 Home Warranty. Trying to get in touch with anyone is nearly impossible, and when I do, the customer service is subpar at best. They don't even have email support! What if I was DEAF?! Despite having a warranty, I’m still being charged for services that should be covered, and the entire process is a hassle. It's not worth the stress or the money. Save yourself the trouble and look elsewhere for home warranty coverage. I would not recommend this company to anyone.

Our refrigerator broke. It has a coolant leak. We are now going on 1 month with no refrigerator and the repair is not schedule for another 2 weeks. Worst customer service experience I have ever encountered.

This company started of okay the first year, but got progressively worse during the second year. I will not be going with this company once my contract expires. They are very difficult to get a hold of. They almost never respond to an email, so you need to call, which has an average wait time of over an hour. They say they have a call-back system, but I have used it at least three times and never received a callback. They also seem to have lost all their contractors in north central Kansas. A company 2-10 worked directly within year one of my contract (i.e., 2-10 hired them to make a repair on my property) said they dropped 2-10 because 2-10 is too difficult to work with when I had said company back out for a repair in year two of my 2-10 contract.

Miscommunication nightmare. Put in a claim AC claim two weeks ago, technician came out and told me that compressor needed to be ordered and that it would be 3-5 days. After called for an update after a week got told my part was ordered. A week later I call in again and got told my part only now is at the requisitions desk and should be getting ordered. Why would they say 3-5 days two weeks ago and it’s only now in the process of being so sourced and this whole time no one had reached out to me. I was the only one reaching out.

Absolute "WORST" customer service and home warranty service provider I have had the displeasure to have dealt with. Service reps will lie and try to postpone taking actions just to keep your monthly payments going into their pockets. Nothing is beneath them when it comes to fraudulent service! Save yourself,...just dont!

This company is a complete scam. We had an HVAC claim that was completely and egregiously mishandled. I am beyond frustrated with the terrible service from 2-10 Home Warranty, especially regarding an HVAC claim that has turned into a complete nightmare. When I initially filed the claim, 2-10 sent a so-called technician who spent no more than 8 minutes at my home. He barely looked at the HVAC unit, didn’t even attempt to diagnose the problem beyond seeing if it would turn on, and then had the audacity to collect the $100 service fee and leave without any resolution or consideration of the issue.

Buyer Beware! Do not waste your money on this company. Do your research and pick a different one. I’ve been out of AC almost 2 weeks in the middle of summer in Arkansas. The AC company that they sent had the part but 2-10 Home Warranty wouldn’t allow them to use it bc they could get the part cheaper, so I’ve been waiting on the cheaper part for 2 weeks. They give me NO ETA on when it will be in or fixed and the customer service is rude and clueless. They will give you the run around anytime you call and act bothered you are calling. This could have been fixed 2 weeks ago, but they use their own cheap parts and apparently the slowest shipping required for it to get here. The ac company affiliated told me one lady was waiting ALL SUMMER for her part to come in. 1/10.

2-10 Canceled the coverage I had with them without timely notification because they had computer issues that prevented them from collecting premium electronically. Who is responsible for the error? Apparently, customer service wanted to pass the blame to me the customer and did not apologize for the error. I was told that in order to resume the service, I had to pay 2 payments. No thanks, and good riddance. Poor customer service and poor policy practices. Call or email a customer timely when issues arise rather than 2 months later!

First time working with them and will be the last. Decided to keep them due to the builder using them. Time to file a claim and getting the run around from both them and the company they hired. Save your money and go with another company.

This Company is totally unreliable!! In early June I called to file a claim because our AC wasn't working, I was told that the policy had been cancelled in 2022!!!! But as I looked at the bank Statements we've been paying them up until May 2024 which covered us till June 16th. I definitely stopped payments and called them!!! Wanted to talk to a manager in charge about why we had paid them for the past 2 years and wanted my money back!!!

The WORST home warranty company ever. I will be reporting them to the Better Business Bureau as well. File a claim to get my toilet tank to start running and the contractor they provided me business is permanently closed. I went through 3 contractors before someone could come out and fix it. The contractors they provide NEVER answer the phone. 2-10 does not communicate with their customers or contractors. I will be taking my business elsewhere.

This home warranty was a complete waste. I won't be renewing it. You pay a lot only to get poor contractors and terrible customer service. I had to dispute my bill with my credit card company and hire my own contractor. I should have checked the reviews before purchasing.

I file a claim on 06/21/2024 for HVAC repair for my house, today is 07/17/2014, almost 4 weeks, still waiting for ordering parts, terrible service. I offered to reimburse parts cost to me, so I can have this repair done sooner, they refused.

TRUST ME, you do not want to do business with this company. I would give it 0 stars if possible. I had a warranty for a few years and then my refrigerator broke and I made a claim. They only gave me $1400 for a refrigerator valued at $2999. I tried cancelling my warranty for the following year that I paid for in full after this issue and they decided they were not going to give me a refund and cancelled it anyway. It is July 2024 and the warranty was supposed to be good until June 2025. They robbed me blindly twice. There are so many other warranty companies. Please do not sign up with them. You will absolutely regret it. I wish I had done more research. They have a horrible reputation.

Would never recommended this company ever! Spent 5-6 days without AC with my parents who are in their 80s. Lack of communication from this colaina and never showing up with the part at all.. You're quick to take our $$ but not to fix anything. Then waited til day 5 without AC to tell us ya don’t have the part and can’t fix it at all. We spend $100 just for someone to come out and then never show up at all. We ended up having to come out of pocket for another company! Just to get AC I also had to purchase a portable ac just so my folks to survive the 5 days in 97 degree weather

2-10 has the absolute worst customer service. I've used other home warranty companies without issues, but 2-10 does not have any interest in keeping their customers. Plan to wait on hold forever when you call and not get resolution. Most recently, I was on hold for 45 minutes. Won't be a returning customer.

This company shouldn’t be in business. Since we renewed our initial policy we have actually had issues in our home that have been an absolute disaster to get handled. Our hot water heater went out and it took 3 weeks to get a resolution, and would have been longer had I not called back and forth to get these approvals complete. The first two vendors they assigned never called or reached back out even after I tried to call them. Every time you try to call customer service it’s over an hour to reach anyone, so don’t plan on having a full time job if something goes wrong because you won’t have time for that part of your life.

I been dealing with my AC unit for 2 weeks and still no fix. At first, the ac unit would not shut off, call in a claim, got a tech out, he clean and refilled with freon. That same day the breaker tripped so I called back to get a tech out. From that point on the unit would run 30mins and the breaker would trip. I made a new claim to have the electrical box checked. Never got a call from the contractor for an appointment so I called back and was told the contractor refused the claim and they had no one in my area to fix the tripping breaker and that I could have an electrician come out myself to check the breaker so I did just that.

Pleased with turnaround time on payments. Almost impossible to reach a person in customer service. Most communication is through their customer portal which severely restricts reaching a customer service person. One of the most difficult customer service systems I have dealt with.

If I could give a zero I would. Whomever is approving the claims need to be fired. I have been without air for 3 weeks. They have sent the same contractor twice and the 1st time they came they told 2-10 I needed a part to get my unit to work but 2-10 sent them again to see they could fix it without the part. Did I mentioned this is a new unit 2-10 had installed and it's only 4 months old?

Right upfront. We give the representatives we’ve talked to in the customer claims department 5 stars. They are doing an impossible job. The rest of the company gets an 1 because there is no lower rating allowed. Our AC stopped working 5 days ago. A local HVAC vendor was rapidly dispatched, and he made a diagnosis. He said he provided all the info to the 2-10 parts procurement department in order to get the part in 3-5 business days. Three different claims reps told us he didn’t, and gave us three different lists of necessary info to get the part ordered. Vendor didn’t return our calls. His voice mailbox is full. No progress over the weekend. Fourth of July coming up. We call the company that does our regular maintenance. This morning, they are here. They quickly diagnosed the problem — THE VENDOR HAD IT ALL WRONG. The very pricey part he wanted to replace had nothing to do with the problem.

Was a customer for 8 years. Monthly fee increased each year. Watch out for the clause that if damage in an appliance is caused by an uncovered component they will not cover the repair. For example, the tech believes a leak in my washer soap dispenser caused damage to the rest of my washer so they would not cover the repairs because the soap dispenser is an uncovered component. I cancelled my service that day.

I had my water heater explode and leaking on father's day. 2-10 was closed so I called a contractor to come and shut off the water and get a new tank. I notified 2-10 and had work completed. They first told me it was not covered because I did not go through them so I was going to cancel them. They agreed to have contractor send over the bill for them to look at. It was 1050 for emergency visit as well as replacement. They said they would only cover 520, they don't pay for emergency visits. Now they say I have to pay the contractor first before they will pay anything. I have been sitting on hold for 2 hours waiting to speak to someone and No one seems to help. Don't waste your money. I am sure other companies are more geared to customer satisfaction. I have had this coverage for 6 years and this is the first issue. I will be looking for another company.

2-10 HBW will do or say just about anything to DENY your claim; when they DO pay out, you can expect them to nickel and dime you to death! They do NOT have many "in-network" providers; instead they "authorize" you, the homeowner, to find someone local to do the repairs; then they pay a tiny portion of the actual cost. It took us a week or more (with no use of our kitchen sink) before we found a plumber to diagnose and repair our garbage disposal. We called for authorization (which in my 20 year history of dealing with this company, was routinely given to the contractor at the time of the repair). The reps said, I will call you back. But she did NOT call back; not for a few days.

If I could give zero stars I would. Our AC went out Sunday night. I called and the after hour voicemail said in an emergency they should with a reimbursement of $250. I called and got someone out here. The unit was completely out of Freon and fried. It needs to be replaced. It's June in Georgia and our house was 87 degrees. I've got a special needs five year old that is current immobile due to a cast. The techs we called got on the phone with the warranty company and told her there was nothing they could do to fix it. It has to be replaced, but they could do it that day. In total I was on hold for THREE HOURS waiting for her to get authorization just for her to let us know that they would not authorize a new unit. If the tech could fix it, they would only reimburse us $500 for a $4500 repair.

Please do not consider this company if you value fair treatment when something breaks down. I purchased a home with older but functioning appliances and HVAC, seeking protection through a 2-10 Supreme warranty for any potential issues in the first year. Trusting my realtor's recommendation, I believed this was a reputable company.

I have tried calling this company for 2 days. I am on hold right now for 35 minutes. I tried for a call back and never got it. I cannot believe they have no one on the phone some customer service! DO NOT USE THIS COMPANY!

If I could select a zero I would. I've been trying to get my dishwasher fixed for over 2 months. 4 technicians have come to my house 2 for appliances and 2 plumbers. The appliance guys say one thing and the plumbers say they don't know why they were sent because they don't fix dishwashers. I have supreme coverage and have had 2-10 for 5 years with no major breakdowns or need to make a claim. Customer service runs circles around me and there's never a supervisor available. The one time I have an issue, it can't be fixed. I would have been better off saving the $3k I've paid them over these years and just bought a new dishwasher instead. Warranty coverage is a scam.

I have been a 2-10 customer for a few years. Last year, at the beginning of Spring, the AC stopped working. 2-10 partially paid for a new system, although I still had to pay $1600 out of pocket. The company that they dispatched was a one-man company, and the guy wasn't all that responsive. The unit was replaced in April, and by October, we had major water leaking issue from the AC. The company came back out and said the drain was clogged. He *supposedly* unclogged it. We never used the AC again after that.

I worked w/ a senior associate at the company to resolve my issues. I was able to collect the reimbursement I was due according to my agreement.

Worst warranty company ever. Stay away. Our spring on our garage door needed to be replaced. We been with them 18 years and they only would give $140.00 for both springs on garage. They said $340.00 but that included trip call, labor and parts. We were supposed to send in payment for next year. But I’m doing a Chargeback for a scam company. I told them that’s a discount card not a warranty. Zero Stars if possible.

Buyer beware....EVERY single item, even if under one trade, and one visit is charged at $100 service fee. Today I had an electrician out ($100), Appliance repair ($100), and a plumber ($200) because I had a toilet running and a washing machine valve that needed to be tightened. The plumber found 8 faulty valves of which he had to get approval to repair. 2-10 called and said EACH valve will be a $100 fee to repair. The rep, who was very nice, was able to get down to 5 @ $100 by grouping the areas. That's right. They were going to charge me $100 per valve. Still this is on top of the $400 I paid today....boom $900 and that after almost $800 paid for the home warranty.

Absolutely scammers!!! I will never buy, agree to buy, or recommend this company. They use the worst companies in the areas that come in, collect their service fee and do no repairs. After hiring an actual plumber that did $1,500 repair, they agreed to reimburse $400. 5 months later, I still haven’t seen a check after numerous emails, phone calls, sending receipts and documents. They also told me they will reimburse $100 service fee for that Mickey Mouse plumber they sent. NO money received and no record of it ever being “approved” by the company. Their customer service personnel is rude and allowed to lie and obfuscate. Total FRAUD!

I bought my home in December 2022 and my realtor purchased the 2-10 warranty for me as a gift. I renewed the warranty the beginning of 2024. On May 8th 2024 I filed my only claim for HVAC issues. The service contractor never called, so on the 3rd day I called and he seemed surprised that I was calling him. I asked when was he able to come to the house and investigate my HVAC issues, he came right over and after about an hour he said it was my thermostat and said it needed to be replaced. He said he had one which he could sell me for 150.00. I informed him that I thought all items which needed to be replaced were covered, but he said it would cost me 150.00 for him to install the thermostat, so I paid it as I wanted this HVAC issue resolved.

I sat for 30 minutes on the phone waiting to talk to a representative. I had to hang up and called back. I have now been on hold for one hour! I bought a home recently and my broker purchased this warranty. Atrocious.

If I could give zero stars, I would. I have had 2-10 warranty for 4 years now and I have never filed a claim. I recently filed a claim for my AC unit because it was no longer cooling and was leaking refrigerant. When I called to check the status of my claim, I was told that it was denied because it wasn't "normal wear and tear". The rep that I spoke with accused me of damaging my own AC unit as if I had nothing better to do. This company was recommended by a realtor, but having this company was the worst mistake I could have made. Do your research before settling on any warranty company. I'm definitely looking for a new one.

In December, we encountered an HVAC issue and sought assistance from 2-10. Since then, we've been in a continuous loop of communication with them. Despite numerous calls, the responses remained consistent, with phrases like "we don't have an ETA" or "there's no new update" being the norm. Then, on Friday, April 26, 2024, they claimed the delivery was made on March 22, 2024. However, our contractor disputed this, stating they hadn't received it. Despite these discrepancies, as of Monday, April 29, 2024, they still need to reorder the item. This ongoing delay is particularly challenging given my health issues, compounded by the sweltering Virginia weather at this time of year. It's been an incredibly frustrating experience, made worse by the lack of communication. In fact, I haven't received any relevant updates or confirmations via email since January 17, 2024.

I have only used my warranty twice and both experiences were the worst ever. My air system has been out since 4/27/2024. I filled my claim out and waited on a call today from the assigned contractor. I had to contact the contractor because I never got a call from them. When I did finally get them on the phone I was told they are unable to service me due to employee shortage and I needed to contact 2-10 to have them assign me a new contractor. I called 2-10, & after a 37 minute wait on the phone, I was assigned a new contractor. I was told it would take 48hrs for the new contractor to contact me to schedule them to come out. So now I’m on day 4 with no air in 80 degree weather and I still have to wait 48 hrs for the contractor to even give me an appointment date. This is by far the WORST warranty company ever!!! DO NOT USE this company.

I cannot recommend this company less. The gas oven/range in our newly purchased home was installed incorrectly before we bought the home. It was not set up correctly for propane instead of gas, as it was missing the required conversion kit. The inspection did not alert us to this, and once we had a technician come out to repair the oven, the damage was too complete and the oven needed to be replaced. Though this clearly falls under what the warranty should have covered, they refused. Save yourself the frustration and give a better company your business.

Exceptionally poor customer service and failure to contract with repair technicians effectively. Do not waste your money or time on this company. I requested repairs of my dishwasher and when the technician failed to complete the job the company refused to find another technician. This went on for a month. Furthermore, there is no way to cancel your service. I ended up having to have my credit card company dispute the charges and bar 2-10 from further charges on my credit card.

Updated on 05/11/2024: Follow up to previous review. Three weeks later our air conditioning is still not fixed. More hours spent on the phone and having their contractor come to our house twice. He spends hours on the phone with them as well. Unbelievably bad hold times and customer service. They finally approved to replace our leaking evaporator coil after putting in refrigerant twice which leaked out and left us with no AC in blazing hot weather. However, a few hours later they changed their approval and only agreed to try to repair the leak instead. Per anyone in the air conditioning business, this will not work.

This company will look for any reason not to approve the claim. I am a customer for 2 years, after 2 years I filed my first HVAC claim. After they sent out their technician, they denied the claim, I feel like they didn't even look at it or research it, within 24 hours I got a voice mail saying the claim had been denied with no reason, just it's been denied. I called in and they offered to escalate the work order, after the work order had been escalated it was approved, but there was a significant amount of "non-eligible items" to complete the service. I ran the list by another HVAC tech, and they let me know the cost for these non-eligible items is inflated, and I confirmed this via doing a search for them myself. Some of the items were also unnecessary, but 2-10's claims department said that this is what's needed to stay within code and compliance, so they have an excuse for everything.

I would give them 0 star if I could. Please stay away from this company. Our house was flooded because their contactors they sent did not fix the issues and never called us back (we waited for 3 days!). Then we spent $600 for a plumber to come at 10pm at night because the home was flooded and the 2-10 IN -NETWORK contactor never reached out. Now they are saying that we cannot get reimbursed $600, the max they can do is $250 because we did not use the IN -NETWORK contactor! And now that our bamboo flooring is damaged as well. THE WORST COMPANY I HAVE EVER WORKED WITH!

Bad bad company. Don’t trust them. They making fool people and taking money and doing nothing, when you claim they don’t help at all. They are horrible people. Bad company. They took our $250.00 and didn’t fix problem and they will charge $75 for nothing to do over your problem, I wish they shut down.

Our bathtub leaked, 2-10 sent two contractors out and said it was not covered. Our HVAC system stopped working, they send out three contractors and said it was not covered. We now have to pay out of pocket to fix both.

Fail. Every point failure. They overcharge and then take a week to get something fixed. No water, they don’t care. I imagine whatever agreements they have with the contractors is absolute crap because I can’t get any of their contractors to show up. Every job becomes a new job for me to find someone that will actually show up and you have to wait it out every time to see if they show up or not first which makes it about a 3 to 4 day process for every contractor to find out if they intend to screw you out of more time.