2-10 Home Buyers Warranty Reviews

My water heater went out two weeks ago and I called 2-10 Warranty and they sent out a company to look at it. The water heater had to be replaced. To my surprise, I had to pay an additional fee of $405.00 for the parts that were not covered in my policy. Keep in mind, this was not explained to me. I have been with 2-10 warranty for five (5) years and my payment is $98.73 and it's not worth the cost. You will be better off just saving your money in case you have to have your items in your home repaired.

Our gas water heater recently went out, so we opened a claim with 2-10. The company they assigned did their assessment and it needed to be replaced. The information was sent to 2-10 with the itemized list of what needed to be done. 2-10 came back and not everything was covered. Our water heater is 20 years old, so everything for the new water heater needed to be brought up to code.

Our water heater, Rheem/Rudd, went out and stop working in our brand newly built home which was one year new when it broke and after the home builders warranty expired. Contacted 2-10 to get it fixed, and was told they had no service providers to fix it. They approved us to seek support from a non-contractor. We had to pay $910.00 to get the water heater fixed. 210 reimbursed us $275.00. This was unacceptable. We have not renewed our home warranty with them.

Absolutely GARBAGE. Customer service is a complete joke. The contractors they use are absolutely bargain basement and will slap together a job to save a buck. We had our air conditioning go out and they refused to cover the replacement. We had a pre purchase inspection on our home that literally took infrared pictures of the cold air and its temperature coming out of the vents and they tried to pull the whole “pre-existing condition” on us. This company should be investigated for defrauding and lying to its customers. You’re better off taking your money and lighting it on fire than giving it to these crooks.

AVOID THIS COMPANY! Calling customer service takes at least 45 min each time and they DO NOT call back with the callback option. I made a request for refrigerator repair and they sent a contractor out that DID NOT even work on the fridge yet I had to pay $100. They sent another contractor out, and he worked on the fridge, yet that didn't fix the issue... I have to pay another $100. They will continue to attempt to fix your issue by trial and error at YOUR EXPENSE. By the time you've paid for multiple visits, you can simply buy a new appliance. They do not have a cut off point to repair attempts before replacing the item because THEY DO NOT INTEND TO REPLACE ANYTHING. This company is a scam!

I recently had a very poor customer service experience with this company. I was transferred from one person to another for over an hour, and still didn't get a straight answer to my questions. Very disappointing.

DO NOT GO WITH THIS COMPANY. Filed a claim on October 28th and after 3 different contractors they sent, it is December 4th and we still do not have our Gas Pack working and the lows are in the 20's and 30's just about every night. They said they ordered the part and then the contractor went to get the part and it was not there. 2-10 assured contractor it was there so contractor went back again and it was still not there. Then 2-10 said they would order another part but then said the part isn't available anymore and they are having to have a part made by the manufacturer.

We had a terrible time trying to get our HVAC unit fixed. 2-10 sent out one vendor who made a diagnosis and we paid 100 for that but he then declined to do the job so 2-10 sent out another who after two visits and spending 850 we had air and no heat, so another vendor was sent out and his diagnosis was that we had no freon ... after just paying 500 from the last vendor!

Have not had one successful service request with them, their contractors do not answer their phones or respond to the service requests and 2 10 customer service are trained to be dismissive and rude. I have never been interrupted so many times in a single conversation. These people are there to take your money, not to help their customers. They will literally pull every excuse out of the book and keep telling you within one business day then within two business days and all of a sudden it becomes within six business days and then becomes an endless loop of no one answering the service requests. Then if you use an independent contractor they will not honor their reimbursement policy under any condition. Terrible home warranty, STAY AWAY.

I am extremely dissatisfied with my experience with 210 Home Warranty. Trying to get in touch with anyone is nearly impossible, and when I do, the customer service is subpar at best. They don't even have email support! What if I was DEAF?! Despite having a warranty, I’m still being charged for services that should be covered, and the entire process is a hassle. It's not worth the stress or the money. Save yourself the trouble and look elsewhere for home warranty coverage. I would not recommend this company to anyone.

Our refrigerator broke. It has a coolant leak. We are now going on 1 month with no refrigerator and the repair is not schedule for another 2 weeks. Worst customer service experience I have ever encountered.

This company started of okay the first year, but got progressively worse during the second year. I will not be going with this company once my contract expires. They are very difficult to get a hold of. They almost never respond to an email, so you need to call, which has an average wait time of over an hour. They say they have a call-back system, but I have used it at least three times and never received a callback. They also seem to have lost all their contractors in north central Kansas. A company 2-10 worked directly within year one of my contract (i.e., 2-10 hired them to make a repair on my property) said they dropped 2-10 because 2-10 is too difficult to work with when I had said company back out for a repair in year two of my 2-10 contract.

Miscommunication nightmare. Put in a claim AC claim two weeks ago, technician came out and told me that compressor needed to be ordered and that it would be 3-5 days. After called for an update after a week got told my part was ordered. A week later I call in again and got told my part only now is at the requisitions desk and should be getting ordered. Why would they say 3-5 days two weeks ago and it’s only now in the process of being so sourced and this whole time no one had reached out to me. I was the only one reaching out.

Absolute "WORST" customer service and home warranty service provider I have had the displeasure to have dealt with. Service reps will lie and try to postpone taking actions just to keep your monthly payments going into their pockets. Nothing is beneath them when it comes to fraudulent service! Save yourself,...just dont!

This company is a complete scam. We had an HVAC claim that was completely and egregiously mishandled. I am beyond frustrated with the terrible service from 2-10 Home Warranty, especially regarding an HVAC claim that has turned into a complete nightmare. When I initially filed the claim, 2-10 sent a so-called technician who spent no more than 8 minutes at my home. He barely looked at the HVAC unit, didn’t even attempt to diagnose the problem beyond seeing if it would turn on, and then had the audacity to collect the $100 service fee and leave without any resolution or consideration of the issue.

Buyer Beware! Do not waste your money on this company. Do your research and pick a different one. I’ve been out of AC almost 2 weeks in the middle of summer in Arkansas. The AC company that they sent had the part but 2-10 Home Warranty wouldn’t allow them to use it bc they could get the part cheaper, so I’ve been waiting on the cheaper part for 2 weeks. They give me NO ETA on when it will be in or fixed and the customer service is rude and clueless. They will give you the run around anytime you call and act bothered you are calling. This could have been fixed 2 weeks ago, but they use their own cheap parts and apparently the slowest shipping required for it to get here. The ac company affiliated told me one lady was waiting ALL SUMMER for her part to come in. 1/10.

2-10 Canceled the coverage I had with them without timely notification because they had computer issues that prevented them from collecting premium electronically. Who is responsible for the error? Apparently, customer service wanted to pass the blame to me the customer and did not apologize for the error. I was told that in order to resume the service, I had to pay 2 payments. No thanks, and good riddance. Poor customer service and poor policy practices. Call or email a customer timely when issues arise rather than 2 months later!

First time working with them and will be the last. Decided to keep them due to the builder using them. Time to file a claim and getting the run around from both them and the company they hired. Save your money and go with another company.

This Company is totally unreliable!! In early June I called to file a claim because our AC wasn't working, I was told that the policy had been cancelled in 2022!!!! But as I looked at the bank Statements we've been paying them up until May 2024 which covered us till June 16th. I definitely stopped payments and called them!!! Wanted to talk to a manager in charge about why we had paid them for the past 2 years and wanted my money back!!!

The WORST home warranty company ever. I will be reporting them to the Better Business Bureau as well. File a claim to get my toilet tank to start running and the contractor they provided me business is permanently closed. I went through 3 contractors before someone could come out and fix it. The contractors they provide NEVER answer the phone. 2-10 does not communicate with their customers or contractors. I will be taking my business elsewhere.

This home warranty was a complete waste. I won't be renewing it. You pay a lot only to get poor contractors and terrible customer service. I had to dispute my bill with my credit card company and hire my own contractor. I should have checked the reviews before purchasing.

I file a claim on 06/21/2024 for HVAC repair for my house, today is 07/17/2014, almost 4 weeks, still waiting for ordering parts, terrible service. I offered to reimburse parts cost to me, so I can have this repair done sooner, they refused.

TRUST ME, you do not want to do business with this company. I would give it 0 stars if possible. I had a warranty for a few years and then my refrigerator broke and I made a claim. They only gave me $1400 for a refrigerator valued at $2999. I tried cancelling my warranty for the following year that I paid for in full after this issue and they decided they were not going to give me a refund and cancelled it anyway. It is July 2024 and the warranty was supposed to be good until June 2025. They robbed me blindly twice. There are so many other warranty companies. Please do not sign up with them. You will absolutely regret it. I wish I had done more research. They have a horrible reputation.

Would never recommended this company ever! Spent 5-6 days without AC with my parents who are in their 80s. Lack of communication from this colaina and never showing up with the part at all.. You're quick to take our $$ but not to fix anything. Then waited til day 5 without AC to tell us ya don’t have the part and can’t fix it at all. We spend $100 just for someone to come out and then never show up at all. We ended up having to come out of pocket for another company! Just to get AC I also had to purchase a portable ac just so my folks to survive the 5 days in 97 degree weather

2-10 has the absolute worst customer service. I've used other home warranty companies without issues, but 2-10 does not have any interest in keeping their customers. Plan to wait on hold forever when you call and not get resolution. Most recently, I was on hold for 45 minutes. Won't be a returning customer.

This company shouldn’t be in business. Since we renewed our initial policy we have actually had issues in our home that have been an absolute disaster to get handled. Our hot water heater went out and it took 3 weeks to get a resolution, and would have been longer had I not called back and forth to get these approvals complete. The first two vendors they assigned never called or reached back out even after I tried to call them. Every time you try to call customer service it’s over an hour to reach anyone, so don’t plan on having a full time job if something goes wrong because you won’t have time for that part of your life.

I been dealing with my AC unit for 2 weeks and still no fix. At first, the ac unit would not shut off, call in a claim, got a tech out, he clean and refilled with freon. That same day the breaker tripped so I called back to get a tech out. From that point on the unit would run 30mins and the breaker would trip. I made a new claim to have the electrical box checked. Never got a call from the contractor for an appointment so I called back and was told the contractor refused the claim and they had no one in my area to fix the tripping breaker and that I could have an electrician come out myself to check the breaker so I did just that.

Pleased with turnaround time on payments. Almost impossible to reach a person in customer service. Most communication is through their customer portal which severely restricts reaching a customer service person. One of the most difficult customer service systems I have dealt with.

If I could give a zero I would. Whomever is approving the claims need to be fired. I have been without air for 3 weeks. They have sent the same contractor twice and the 1st time they came they told 2-10 I needed a part to get my unit to work but 2-10 sent them again to see they could fix it without the part. Did I mentioned this is a new unit 2-10 had installed and it's only 4 months old?

Right upfront. We give the representatives we’ve talked to in the customer claims department 5 stars. They are doing an impossible job. The rest of the company gets an 1 because there is no lower rating allowed. Our AC stopped working 5 days ago. A local HVAC vendor was rapidly dispatched, and he made a diagnosis. He said he provided all the info to the 2-10 parts procurement department in order to get the part in 3-5 business days. Three different claims reps told us he didn’t, and gave us three different lists of necessary info to get the part ordered. Vendor didn’t return our calls. His voice mailbox is full. No progress over the weekend. Fourth of July coming up. We call the company that does our regular maintenance. This morning, they are here. They quickly diagnosed the problem — THE VENDOR HAD IT ALL WRONG. The very pricey part he wanted to replace had nothing to do with the problem.

Was a customer for 8 years. Monthly fee increased each year. Watch out for the clause that if damage in an appliance is caused by an uncovered component they will not cover the repair. For example, the tech believes a leak in my washer soap dispenser caused damage to the rest of my washer so they would not cover the repairs because the soap dispenser is an uncovered component. I cancelled my service that day.

I had my water heater explode and leaking on father's day. 2-10 was closed so I called a contractor to come and shut off the water and get a new tank. I notified 2-10 and had work completed. They first told me it was not covered because I did not go through them so I was going to cancel them. They agreed to have contractor send over the bill for them to look at. It was 1050 for emergency visit as well as replacement. They said they would only cover 520, they don't pay for emergency visits. Now they say I have to pay the contractor first before they will pay anything. I have been sitting on hold for 2 hours waiting to speak to someone and No one seems to help. Don't waste your money. I am sure other companies are more geared to customer satisfaction. I have had this coverage for 6 years and this is the first issue. I will be looking for another company.

2-10 HBW will do or say just about anything to DENY your claim; when they DO pay out, you can expect them to nickel and dime you to death! They do NOT have many "in-network" providers; instead they "authorize" you, the homeowner, to find someone local to do the repairs; then they pay a tiny portion of the actual cost. It took us a week or more (with no use of our kitchen sink) before we found a plumber to diagnose and repair our garbage disposal. We called for authorization (which in my 20 year history of dealing with this company, was routinely given to the contractor at the time of the repair). The reps said, I will call you back. But she did NOT call back; not for a few days.

If I could give zero stars I would. Our AC went out Sunday night. I called and the after hour voicemail said in an emergency they should with a reimbursement of $250. I called and got someone out here. The unit was completely out of Freon and fried. It needs to be replaced. It's June in Georgia and our house was 87 degrees. I've got a special needs five year old that is current immobile due to a cast. The techs we called got on the phone with the warranty company and told her there was nothing they could do to fix it. It has to be replaced, but they could do it that day. In total I was on hold for THREE HOURS waiting for her to get authorization just for her to let us know that they would not authorize a new unit. If the tech could fix it, they would only reimburse us $500 for a $4500 repair.

Please do not consider this company if you value fair treatment when something breaks down. I purchased a home with older but functioning appliances and HVAC, seeking protection through a 2-10 Supreme warranty for any potential issues in the first year. Trusting my realtor's recommendation, I believed this was a reputable company.

I have tried calling this company for 2 days. I am on hold right now for 35 minutes. I tried for a call back and never got it. I cannot believe they have no one on the phone some customer service! DO NOT USE THIS COMPANY!

If I could select a zero I would. I've been trying to get my dishwasher fixed for over 2 months. 4 technicians have come to my house 2 for appliances and 2 plumbers. The appliance guys say one thing and the plumbers say they don't know why they were sent because they don't fix dishwashers. I have supreme coverage and have had 2-10 for 5 years with no major breakdowns or need to make a claim. Customer service runs circles around me and there's never a supervisor available. The one time I have an issue, it can't be fixed. I would have been better off saving the $3k I've paid them over these years and just bought a new dishwasher instead. Warranty coverage is a scam.

I have been a 2-10 customer for a few years. Last year, at the beginning of Spring, the AC stopped working. 2-10 partially paid for a new system, although I still had to pay $1600 out of pocket. The company that they dispatched was a one-man company, and the guy wasn't all that responsive. The unit was replaced in April, and by October, we had major water leaking issue from the AC. The company came back out and said the drain was clogged. He *supposedly* unclogged it. We never used the AC again after that.

I worked w/ a senior associate at the company to resolve my issues. I was able to collect the reimbursement I was due according to my agreement.

Worst warranty company ever. Stay away. Our spring on our garage door needed to be replaced. We been with them 18 years and they only would give $140.00 for both springs on garage. They said $340.00 but that included trip call, labor and parts. We were supposed to send in payment for next year. But I’m doing a Chargeback for a scam company. I told them that’s a discount card not a warranty. Zero Stars if possible.

Buyer beware....EVERY single item, even if under one trade, and one visit is charged at $100 service fee. Today I had an electrician out ($100), Appliance repair ($100), and a plumber ($200) because I had a toilet running and a washing machine valve that needed to be tightened. The plumber found 8 faulty valves of which he had to get approval to repair. 2-10 called and said EACH valve will be a $100 fee to repair. The rep, who was very nice, was able to get down to 5 @ $100 by grouping the areas. That's right. They were going to charge me $100 per valve. Still this is on top of the $400 I paid today....boom $900 and that after almost $800 paid for the home warranty.

Absolutely scammers!!! I will never buy, agree to buy, or recommend this company. They use the worst companies in the areas that come in, collect their service fee and do no repairs. After hiring an actual plumber that did $1,500 repair, they agreed to reimburse $400. 5 months later, I still haven’t seen a check after numerous emails, phone calls, sending receipts and documents. They also told me they will reimburse $100 service fee for that Mickey Mouse plumber they sent. NO money received and no record of it ever being “approved” by the company. Their customer service personnel is rude and allowed to lie and obfuscate. Total FRAUD!

I bought my home in December 2022 and my realtor purchased the 2-10 warranty for me as a gift. I renewed the warranty the beginning of 2024. On May 8th 2024 I filed my only claim for HVAC issues. The service contractor never called, so on the 3rd day I called and he seemed surprised that I was calling him. I asked when was he able to come to the house and investigate my HVAC issues, he came right over and after about an hour he said it was my thermostat and said it needed to be replaced. He said he had one which he could sell me for 150.00. I informed him that I thought all items which needed to be replaced were covered, but he said it would cost me 150.00 for him to install the thermostat, so I paid it as I wanted this HVAC issue resolved.

I sat for 30 minutes on the phone waiting to talk to a representative. I had to hang up and called back. I have now been on hold for one hour! I bought a home recently and my broker purchased this warranty. Atrocious.

If I could give zero stars, I would. I have had 2-10 warranty for 4 years now and I have never filed a claim. I recently filed a claim for my AC unit because it was no longer cooling and was leaking refrigerant. When I called to check the status of my claim, I was told that it was denied because it wasn't "normal wear and tear". The rep that I spoke with accused me of damaging my own AC unit as if I had nothing better to do. This company was recommended by a realtor, but having this company was the worst mistake I could have made. Do your research before settling on any warranty company. I'm definitely looking for a new one.

In December, we encountered an HVAC issue and sought assistance from 2-10. Since then, we've been in a continuous loop of communication with them. Despite numerous calls, the responses remained consistent, with phrases like "we don't have an ETA" or "there's no new update" being the norm. Then, on Friday, April 26, 2024, they claimed the delivery was made on March 22, 2024. However, our contractor disputed this, stating they hadn't received it. Despite these discrepancies, as of Monday, April 29, 2024, they still need to reorder the item. This ongoing delay is particularly challenging given my health issues, compounded by the sweltering Virginia weather at this time of year. It's been an incredibly frustrating experience, made worse by the lack of communication. In fact, I haven't received any relevant updates or confirmations via email since January 17, 2024.

I have only used my warranty twice and both experiences were the worst ever. My air system has been out since 4/27/2024. I filled my claim out and waited on a call today from the assigned contractor. I had to contact the contractor because I never got a call from them. When I did finally get them on the phone I was told they are unable to service me due to employee shortage and I needed to contact 2-10 to have them assign me a new contractor. I called 2-10, & after a 37 minute wait on the phone, I was assigned a new contractor. I was told it would take 48hrs for the new contractor to contact me to schedule them to come out. So now I’m on day 4 with no air in 80 degree weather and I still have to wait 48 hrs for the contractor to even give me an appointment date. This is by far the WORST warranty company ever!!! DO NOT USE this company.

I cannot recommend this company less. The gas oven/range in our newly purchased home was installed incorrectly before we bought the home. It was not set up correctly for propane instead of gas, as it was missing the required conversion kit. The inspection did not alert us to this, and once we had a technician come out to repair the oven, the damage was too complete and the oven needed to be replaced. Though this clearly falls under what the warranty should have covered, they refused. Save yourself the frustration and give a better company your business.

Exceptionally poor customer service and failure to contract with repair technicians effectively. Do not waste your money or time on this company. I requested repairs of my dishwasher and when the technician failed to complete the job the company refused to find another technician. This went on for a month. Furthermore, there is no way to cancel your service. I ended up having to have my credit card company dispute the charges and bar 2-10 from further charges on my credit card.

Updated on 05/11/2024: Follow up to previous review. Three weeks later our air conditioning is still not fixed. More hours spent on the phone and having their contractor come to our house twice. He spends hours on the phone with them as well. Unbelievably bad hold times and customer service. They finally approved to replace our leaking evaporator coil after putting in refrigerant twice which leaked out and left us with no AC in blazing hot weather. However, a few hours later they changed their approval and only agreed to try to repair the leak instead. Per anyone in the air conditioning business, this will not work.

This company will look for any reason not to approve the claim. I am a customer for 2 years, after 2 years I filed my first HVAC claim. After they sent out their technician, they denied the claim, I feel like they didn't even look at it or research it, within 24 hours I got a voice mail saying the claim had been denied with no reason, just it's been denied. I called in and they offered to escalate the work order, after the work order had been escalated it was approved, but there was a significant amount of "non-eligible items" to complete the service. I ran the list by another HVAC tech, and they let me know the cost for these non-eligible items is inflated, and I confirmed this via doing a search for them myself. Some of the items were also unnecessary, but 2-10's claims department said that this is what's needed to stay within code and compliance, so they have an excuse for everything.

I would give them 0 star if I could. Please stay away from this company. Our house was flooded because their contactors they sent did not fix the issues and never called us back (we waited for 3 days!). Then we spent $600 for a plumber to come at 10pm at night because the home was flooded and the 2-10 IN -NETWORK contactor never reached out. Now they are saying that we cannot get reimbursed $600, the max they can do is $250 because we did not use the IN -NETWORK contactor! And now that our bamboo flooring is damaged as well. THE WORST COMPANY I HAVE EVER WORKED WITH!

Bad bad company. Don’t trust them. They making fool people and taking money and doing nothing, when you claim they don’t help at all. They are horrible people. Bad company. They took our $250.00 and didn’t fix problem and they will charge $75 for nothing to do over your problem, I wish they shut down.

Our bathtub leaked, 2-10 sent two contractors out and said it was not covered. Our HVAC system stopped working, they send out three contractors and said it was not covered. We now have to pay out of pocket to fix both.

Fail. Every point failure. They overcharge and then take a week to get something fixed. No water, they don’t care. I imagine whatever agreements they have with the contractors is absolute crap because I can’t get any of their contractors to show up. Every job becomes a new job for me to find someone that will actually show up and you have to wait it out every time to see if they show up or not first which makes it about a 3 to 4 day process for every contractor to find out if they intend to screw you out of more time.

It’s great till you actually need service. Washer machine was making squeaking noises during spin and parts of wash cycle. Talked to Samsung and they said it needs to be serviced so I arranged thru 2-10 warranty to get it serviced. Guy came to house, tech made wife uncomfortable, actual company has no history like it doesn’t exist hiding behind a LLC. Guy ran washer for an hour and said yes washer makes noise but nothing he can do about it. Simple Google search and there are like 5 things that can be wrong plus the actual manufacturer said it needs to be fixed. Guy charges $75 for not doing anything, was waiting on phone for hour to talk to customer service, hung up. Called back and went with call back option 5 hours and still no call back. Don’t waste your money on this company. Will be canceling and spreading this message across every review site possible unless they actual try and resolve this!

If I could give them zero stars I would. Stay far away from this home warranty. I’m telling you they are horrible. They dropped me claiming that I made too many claims which isn’t true. Two claims I made which is my AC unit and my sink that’s leaking still isn’t working. I only made about 4 claims which to still doesn’t work. They don’t replace anything that needs to replace. They only will try to bandage it up. This home warranty needs to be reported for fraud. There is a limit you can’t go over in a year. They won’t tell me what that limit is, because clearly I didn’t go over it. Please guys do your research before getting with 2-10 home warranty. They are a fraud. I already was getting with another home warranty company, because I wasn’t satisfied with 2-10. And the good reviews are fake and are from people that works with their company.

We had to file our warranty concerns with them during our first anniversary of being in our new house. They were horrible to work with, basically denied all our claims, even though it stated in the booklet these things should be covered. It was difficult to get anyone to talk to or return our calls. They didn't seem to know what they were doing. I would never buy one of their warranties or do business with them. Luckily, we got in touch with our homebuilder and they resolved everything quickly and to our satisfaction. They too said they try to never have their customers deal with this company and as they deny most everything that should be covered.

I have a plan that provides for a Spring and Fall "tune up" for heating and A/C. The tune up has to be done in Feb/March for A/c. I wanted to place an order for it but you can't do it on the website. You have to call them and nobody answers the phone. The wait times are outrageously long and there is not way to email them. I am paying for coverage I can't use because I can't get through to them on the phone. They are terrible at customer service.

We put in a service request to have our washer looked at on February 4, it is now March 5th. 2-10 Has canceled my service request without us knowing the contractor had to call and tell us after we paid the service fee twice already. We have call numerous times and their customer service does nothing. They claim all they can do is put in the notes and have a supervisor call which they never do. I put in a claim about paying 2 service fees they said they were going to reimburse for 1 but only gave me half of the cost of one. This company is ripping people off, they are no help when it comes to customer service and they lie to their customers constantly. Please stay away.

The sprinkler system is part of plumbing. Customer service says it’s not covered. They are looking for any excuse not to repair. I will call the builder and get more information on the repair. But I also will let them know that, having a warranty company like this is bad for business. I think it’s time to switch companies.

I called 2-10 service phone number during a weekend emergency. No one picked up so had to call a contractor. When I called on Monday, claims department just denied me saying, "You should have gone online." Now when you have an emergency do you first file a claim online or keep your family safe. This is big loop hole they have to avoid claims.

Way too many Loopholes and huge hassle to get reimbursed & didn't get reimbursed. This was included with the purchase of our home, 3 supposedly covered claims, 2 submitted prior to repairs & didn't cover.

I have escalated this issues 3-4 times yet no resolution. I filed a claim for my microwave to be repaired on 11/10/23. The contractor came out but couldn’t fix the issue and told me that 3 parts were needed. Unfortunately, one of the parts was back ordered until 2024. However, 2-10 shipped the other 2 to the contractor in Nov. 2023 (warehouse confirmed). The final part was sent to contractor this week Jan. 17th.

I have the highest coverage with 2-10, including added on coverage for pipe leak, roof leak, and septic system coverage. I was reluctant to renew my coverage a second year as I'd had issue getting help on weekends, but the sales associate assured me I could choose my own contractor in emergency situations like weekends and evenings. This couldn't be further from the truth.

We bought and paid for the Supreme service package with 2-10 Home BuyersWarranty. This package covers most everything for our home. Including our well pump which we have. The pump for the well stopped and we had no running water in our home. We submitted a work order through the 2-10 website, which is not easy to begin with regardless of what they tell you. We never heard back from them so the next day we called them to confirm they received the work order. They said that the work order was received and they were working it.

I apologize for the length of this... I'm disappointed and frustrated. I've had 2-10 for a couple of years now on my home. I had an air conditioner issue soon after moving in and called to submit a claim. Which was promptly taken care of. Fast forward two years with no home issues and the AC starts having issues again. (Keeps tripping the circuit breaker.) I live in Central Alabama so it can get pretty warm. I submit a service request and the first contractor assigned had a disconnected number and a shady website. I requested a different contractor which came out and diagnosed that the outdoor units compressor may be going and would need to be replaced because of age. But first he wants to replace the breaker since the panel is nearly 20 years old. Unfortunately that does not resolve the issue. Due to the age of the unit they recommend the whole thing be replaced.

I attempted to utilize their services only one time when we tried to repair our washing machine. I paid the fee to get the technician to come inspect it and never heard from anyone ever again. To make things worse, we subsequently moved and tried to cancel our service subscription. I recently found out I'm still being charged the monthly fee. Currently trying to get in touch with the company. Please do not use these frauds.

These people send hard copy letters to our house every 2 months, pretending that we have a home warranty with them that is about to expire. If we don't "renew" with them, "the potential lapse in coverage could result in us being liable for all costs!!!!" We have never had an account with them and have zero do with these shysters. I call the number on the letter every single time. Sometimes they pretend the "property code" number on the letter they sent doesn't come up (because they don't want to remove us). It does come up, they're just liars. Sometimes they pretend they've removed our address but literally have not. They do not remove people from their scam list because they literally believe "if we bombard these people with our scam letters, they'll give in an us us!" We will not, nor would any other semi-intelligent person in the world.

Resolved.

Horrible company. The company sent a contractor to fix our minor pipe leakage but left a big hole in our drywall without repairing it which cost us more than $800 to fix the hole and paint it. Very long waiting time and rude customer service. Do not use this company!

We never had major issues, some small stuff but all the time same type of denial process took place. You call 2-10 warranty, a vendor/tech shows up after few days. He talks more works less. He looks for something to prove it’s pre existing but says he would try to get it covered. His attire is shaky and untrustworthy. If he wasn’t thru 210 warranty you would not allow him in your house. One electrician sat on chair and start talking about his issues of life. We politely brought him back to the subject. Our claims were minor but were all denied as pre existing. I didn’t have time to call and stay on phone for 45min to hour and fight for it. I could have gotten my issues fixed for 20% of the amount I gave to 210-warranty already. I just canceled. They need to see how much money a client has given them already and they should take care of at least small stuff.

Our AC unit went out and it was 90+ degrees in the house. Additionally, there was an electrical burning smell coming into the home that made it seem like we had an emergency on our hands. We urgently made a call to the number listed on our AC unit to have a technician get out there ASAP. The tech was able to diagnose and replace the motor of the unit (which had locked up and melted some components). 2-10 denied our claim and refused any kind of reimbursement, saying it had to be “pre-approved” first. Will wait for the house to catch fire next time while we wait for a pre-approval. Thanks 2-10!

Purchasing a Home Warranty from 2-10 Home Buyer’s Warranty was our biggest mistake. Coil replacement of our HVAC is already on its three weeks being ON HOLD. The back and forth with the contractor delayed the whole process. 2-10 suggested fixing the coil, while the contractor said the coil could not be replaced. Up to this time, it is still going back and forth. Calling claims customer service is also a nightmare. It will take me at least an hour until someone picks up the call. Sometimes, I wait for someone to pick up the call, and suddenly, the message says, “The office is already closed”.

My policy was purchased by my builder as this was a new build. After being unable to submit a claim online I phoned and left my number and did receive a call back but was told that my builder had to handle the issue because "they prefer to handle these." Called my builder and was told that it was after the 1 year mark so had to contact 2-10 Homeowner Warranty. Called them back and was told that I couldn't submit a claim because the warranty had expired. This was actually the second time that I had tried to submit a claim.

The communication via the 210 site is never updated properly. Total lack of status updates and when trying to call 210 you're on hold for at least 30 minutes usually more. They do not have the best of contractors on their list and hired Advanced Home and Lawn for my dryer repair. I should have immediately requested another contractor. Things did not go well and no communication from the assigned contractor for more than two weeks but he cashed our check and never heard back from him. Neither did 210 but they took 18 days to finally assign someone else. The new contractor seems good but proof will be when the part is in and installed. I do NOT recommend 210 any more than other home warranty companies out there.

Horrible company. Sent out one of their contractors to fix my refrigerator and they made it worse. Now we need a new one and 2-10 Warranty will not fight for us as customers and only want to give us $400 for a 5 yr old French door refrigerator. They will not go after their contractor, who ruined our appliance. They don't give a ** about their customers. Bad company. Hiring atty and reported to BBB.

This is a horrible company. I name them 0-10. They give the service calls to horrible contractors. They did not fix my dishwasher. My dish washer is in the air not attached to anything. They are saying that the brackets are not part of operations. I asked them is it in my contract that brackets are not covered? They said no it’s not. I don’t recommend to anyone.

This company will do what it can to deny your claim in Sept 2023. My A/C died in the middle of summer. A technician came to my house and confirmed the only issue was the start-up capacitor, which he replaced in Aug 2023. The A/C worked perfectly for two more weeks then died again. The technician on this visit stated the Freon was gone. He submitted the claim which then was denied because a 2-10 employee guessed this was pre-existing condition. The A/C technician refuted that with them but 2-10 sided with their employee's opinion over the facts from the A/C technician. Save your money and would avoid them at all costs.

2-10 has 90-120 minute wait times. They look for loopholes to not cover you. Our hot water heater is working properly, we didn’t get hot water, lukewarm at best. We paid the $100 deductible and they add it inspected. Since it technically is working they won’t cover it. It went out completely 2 days later. Since I already filed a claim for the water heater they won’t allow another one done for it. Just a horrible company.

I'm trying to submit my first claim and no one answered the phone, they offer to call you back when it's your turn, but clearly after 10 hours my guess is that the people waiting at that time was already serviced, or not? is this company like that always or it's worst. It didn't stop there, after 24 hours I was able to talk to someone and I could not please the request because my account was on hold, why was on hold? who know they didn't know and suposedly they fixed it. Keeps getting worse, after contacting the service provider selected, they mentioned they don't work my area, so since it's Saturday go screw yourself with the ac and 90 degrees heat. I guess this is a complete scam I could have called my people and fix this immediately. 0 points review but they don't have a 0

I have had a warranty with 2-10 since April of 2017. 2-10 provided the warranty that came with the house which was a new build. Each time I have put in a claim they do not cover the issue. The only appliance they covered was my self cleaning oven and the third party repairman told me they would rather I not use the self clean feature in order to avoid any further claims on it. I have made a claims on a dishwasher, stovetop and now my air conditioner unit and they have refused to cover it. Each time I end up paying the $75 deductible, but then I also end up paying for the repairs or replacement myself. They are nothing more than scammers.

We used 2-10 from 2021, we had then great service. My experience for the last 6 months: Service request #1 AC guy can only come in 5 days. My house is in Florida was in July, my tenants have a kid. When I asked the contractor if it can possible be earlier because this is just unacceptable he replied that everyone is in the same boat, I was able to find 2 companies that were able to come the same day. I used another company and used 2-10 to reimbursement (180$) submitted the receipt online, no response.

Purchased a new construction home through a very small builder and got a 1/2/10 warranty via 2-10 Home Buyer's Warranty as part of the purchase. I closed in February 2023 and received a single sheet of paper in the mail that was my "certificate of coverage." No other paperwork or warranty agreement info with the details of what's covered, how to file a warranty request, etc.. Had to call them to get a warranty booklet - which they emailed me (why didn't that come in the mail with the certificate?). With my first warranty request/claim I called them to start the process. They told me to contact my builder.

I had three appliances with problems. Put in service tickets. Contractor came out, collected the deductible, which he promptly signed the check on my wall and collected immediately. He then order many parts. 2-10 gave me the list of parts ordered. Finally, he came out and spent about 45 minutes on all three appliances and left. He did not install any of the parts ordered. I kept telling company what he was doing, and they would not listen. About 3 months later, they finally sent out a new contractor.

Service requested for a/c over 48 hrs ago. No contact from any contractor. Service ticket said to be contacted within 24 hrs. It’s 100+ here in Texas. You can request your service request be escalated…. After 7 days! Seems to be a scam.

I was pretty happy with 2-10 for several years and even switched from AHS to be with them. I paid several years on the septic policy and when the septic had an issue and I submitted a work order. The reimbursement for the work done was $50. Mind you, I paid $100 for the work order. I paid $5200 for the septic repair and 2-10 still made $50 from this appalling issue. I made a complaint and 2-10 said they would look into it. I’ve called 3 times and they keep telling me they have to “escalate” and that I would receive a callback and never once received a callback. After the 3rd time and 2-months, I decided to cancel them ON THE SPOT. AHS will now get my business back!

On 5/15 I called 2-10 and I put in a claim online stating my AC is not working. On 5/22 a technician from Omega Heating and Air Inc. came out to my home to diagnosis the issue. Zachary spent about an hour from going to the attic and outside. He came back and stated a bunch of issue he saw why my AC was not working. Zachary stated he will get back to 2-10 with the diagnosis. I got a claim report and a text message from a Leisha A. who stated to reach out to 2-10 to go over the diagnostic report of my AC so I they can schedule a repair and replacement appointment. I got a statement that it will cost me $859.00 for repair and replacement.

Do NOT choose this home warranty company. They are the absolute worst, we live in Arizona. Our A/C broke after their hours and into the weekend, there was no one to contact, no outside contractor partnering with this company even gave us a call within the 24 hour timeframe it says they’re supposed to call, in fact they never called at all! We have a baby girl and couldn’t stand the A/C being broken, you would think they would deem this as an emergency given we’ve had excessive heat for weeks on end. No. We had to go to an outside company, couldn’t call 2-10 offices because they were closed. Forced to sleep in the heat of our house because it’s the second time they couldn’t dispatch anyone for our A/C BOTH times.

Had an emergency service need over the weekend. They are closed over the weekend and I had to pay out of pocket. Monday I made contact, they told me that they would cover the basic service cost $150 minus the service fee of $100. So they only covered $50 when the repair cost was $1300. Also, their portal does not work well and you have to wait on hold for an hour before they answer..

Hampton Roads Home Buyers Warranty customers beware (2-10 specifically); I am a 20 plus year customer of 2-10 HBW. Four incompetent contractors were sent to my home on separate occasions assigned by 2-10 regarding my AC not cooling my home properly since April 2023. IngAir, Accurate Air, Preferred Air (No show), and Jackson Heating and Cooling. Each of these contractors spent about five minutes examining my AC system and gave a bogus excuse for my system failure and stated that 2-10 doesn't cover my issue. If one of these contractors are assigned to you by 2-10, decline the offer and hire an out of network contractors. My out of network contractor immediately identified that the fan on my outside unit was spinning backwards. He did a formal diagnostic of the outside unit which was installed by 2-10 many years ago.

This is by far the worst home warranty I have ever had to deal with. Our refrigerator needed to be replaced. They kept insisting on fixing it which took 2 months… surprise it can’t be fixed. We had to buy a mini fridge that we now have been using for 4 months! Because we still have not received a new fridge! And now the new fridge will take another 2 months to get here. Their customer service is terrible and no one is willing to listen. The second contractor that came refused to even try to fix it. They said the warranty company won’t even pay him enough for this type of job. Do not trust this company. An entire family living out of a mini fridge for 4 months is absolutely insane. I would have rather just spent the money and got a new fridge months ago. Terrible.

We have had a warranty with 2-10 for the past 2 years and until now have been satisfied with the company. Our AC went out July 17 and we called immediately for assistance. We were assigned a technician who came out quickly and told us that we'd need a completely new unit. Despite approving the uncovered fees right away, 2-10 delayed moving the status of our claim for almost 4 days. When they did, they informed us it would be another 2-5 days for purchasing and then we'd have to wait for shipping. I begged on the phone for them to help us or put in a rush since we are in a heat emergency in the city. We've got three young kids and pets and temperatures are reaching mid 90s in our house during the day. It's not safe and no one at 2-10 seems to be able to help us or care at all that they're putting our family in a dangerous situation.

Firstly, I have called the claims department 5 times and each time I am on hold for over 1.5 hours. Our gas hot water heater 9 year broke and they offered a replacement of a 3 year gas heater for 559 00. We have to pay the plumber 502.00 for installation and new hook ups. I asked for a 9 year instead. I was told we could take the cash offer. Our policy says 1200 for water heater replacement. What is the problem here? Very frustrated.

When I first signed up for 2-10 Home Warranty, it was my first home in April 2020. During that time, 2-10 gave me great service and peace of mind. It was this satisfaction that I used to continue service with 2-10 in my 2nd home. However, with what began as a seemingly straightforward process quickly spiraled into a maddening maze of bureaucratic incompetence.

Do not choose this company. They have terrible customer service. If you need to contact them by phone you will have long wait times. They will do everything they can to get out of helping you. The contractors they assign take at least 30 days to show up…if they show up at all. I currently have 3 open service requests that are at least 6 months old. My AC went out on a weekend (not during 2-10,s business hours). I was lucky enough to get a company out here to replace it (I live in Florida - it is miserably hot down here right now). Of course they are denying the claim because I did not have prior authorization.

I will never recommend 2-10 Home-Buyer warranty to anyone. I think the name needs to be changed to 2-10 builder protection. This company does nothing to help buyers. I filed a claim for hardwood floors lifting in my brand new home 2 months after closing (Summer 2022). It's been a year and nothing has been done. The person working my case Rachel stopped responding to emails. I have called customer service, left several voice notes and nothing has been done. They claim there is nothing they can do as they are only a "builder administrator" It's so frustrating and they had the audacity to blow up my phone offering me extended warranty. You couldn't even resolve my issues under warranty but want me to pay for extended services? Stay away from this company and trust all the negative reviews.

I filed an online service request on 07.03.23 about a leaking water heater. I was told a contractor would contact me within 24-48 business hours. I get an email on Thursday 07.05.23 stating that they do not have a contractor for plumbing in my area so I am authorized to go out of network. I live in a county with over 260,000 people, but yet they have no one. We are told we are authorized $300.00 for a service call and the allowed amount for a water heater replacement since I have the Supreme Luxury plan is $1250.00.

I have been without a microwave for a month now. Took 3 days to find someone. Took another 6 days for them to actually come out to the house. Another week to find a microwave and get approved to be sent. Week later was told they are sending someone to deliver and install. But they sent someone to deliver and not to install so I sent the microwave back. Don't send something to my house and not install it. Common sense.

Absolutely useless. Someone needs to shut them down. Total scammers. They do nothing to protect the homeowners who purchase from shady builders. My guess is they're all in cahoots with each other. You've been warned. Do not buy from anyone offering this warranty and do not give them 1 cent. I promise you will regret it.

My water heater went out 6 days ago. I paid upfront a fee to have a plumber replace a 1 year old unit. The plumber did not arrive for his scheduled appointment and we have waited 6 days for him to show up today. He wanted to upcharge us for an expansion tank that we don't want or is not required. He left in a huff and left us without hot water for another day. We called 2-10 to explain the situation. Those call centers read their responses from a script. They could care less about their customers. We will not be renewing our policy and would hope no one else falls for their promises! Working with this company is so frustrating....who needs that!!

False advertising. Disgusting. Customer service that promises to assist but doesn’t deliver. This company is not there to help the homeowner- they are there for the builder who misled us as well! The best part is that the calls Came Asking if we wanted To renew our warranty! Are you kidding? This company is as shady as the builder.

I have been with 2-10 for a long time and up until recently, I have had no issues. In January, I did a request for service because my dryer door does not close. Someone came out and he told me he ordered the part and will return. In March I had to contact him. Eventually, nothing came of it, and I had to contact 2 10 again to request another organization. This one was worse. We texted back and forth but he never made an actual appearance, due to his rescheduling. At one point, I texted him the information for the dryer, but nothing came of that. A few weeks ago, I called 2 10 to request another company and it was assigned back to the company that never came out period. Up until then, the representatives at 2-10 seemed concerned about what was going on, until one lady got on the phone and basically blamed me because when they put me on hold to contact both companies said they were unable to reach me.

I will never use this company for any my properties. Not worth it. I had the best warranty available. AC was 10+ years. They aren't making the Freon for this anymore. They told me to keep buying the limited available Freon and replace the motor, if they make the parts for that anymore.

2-10 has been consistently difficult to deal with. The automated phone and online Portal systems are flawed and problematic, and a call takes 20+ minutes to reach a human, with a repeated message about higher-than-normal call volume. Someone should redefine "normal." Expect constant plus selling and solicitation for renewals too.

Call in a claim on 3/28/23 for hvac issues. Made several calls over a period of 6 weeks. Each call resulted in a different claim of out of pocket expenses, starting with approximately $350 to approximately $1200 to approximately $3800 and finally $4600 after 6 weeks issue still not resolved.

We've had this warranty for a few years now. We have had problems getting legitimate contractors. Last fall we had an HVAC tune up and the guy left some cap off of the compressor which cause excess water in the drip pan. Of course it cost us $75 for a new claim and service provider to come out and clean that mess up. Now, my attic fan is broken. The warranty company assigned me to an electrician and that electrician called me shortly after to set up an appointment. I could barely understand him but when he said it would be $75 and he only took cash or check due the day of completion, I was alarmed. I explained to him that this was a rental home and I lived out of state and could only do debit or credit over the phone. He then said... Bye!

Do NOT purchase or renew with 2-10 HBW! We have had nothing but problems with all of our claims. Our current claim for our air conditioner, is being handled by a company that filed to dissolve their business in North Carolina over 1 month ago, but 2-10 said until they went more than 5 days without assisting us with our claim, we could not escalate this and/or get another company, even one that is contracted with 2-10 HBW, without it being considered out of network. It took them an hour to get me a callback and when I questioned the representative about the business, she HUNG UP ON ME and did not call me back. AVOID THIS COMPANY.

I purchased a plan where my microwave had a $400 reimbursement for either a new microwave or that could go toward repairs. My microwave broke in January 2023, so I filed a claim. It took a month for the contractor to visit my home for a diagnosis. I chose the 'repair' route, paid a $75 service fee to them, and the contractor would order the parts to come back and repair my microwave. The contractors failed to repair my microwave on two subsequent visits, and then indicated later that 2-10 Home Buyers Warranty would provide the funds for a new microwave.

Initiated a claim with 2-10 Home Warranty regarding my water heater. That was two weeks ago on 4/3/2023. It took a week for me to get a plumber to come out a verify that my water heater needed to be replaced and that was on 4/7/2023. 2-10 Home Warranty called me that evening EST and advised me they could not order the water heater until Monday 4/10/2023. The 2-10 Representative advised it takes approximately (3) business days for the water heater to be shipped to the plumber. Why not ship the water heater to my home? On 4/14/2023 I contacted 2-10 Home Warranty to get an update on replacing my water heater. The representative advised the department that handles that inquiry was out to lunch and she had no way to look up the status of the water heater shipment from Home Depot.

Contacted 2-10 for a bad heating compressor 1/23, dead of winter, no heat for renters. Finally repaired April 2, after spending 400-600 a month for emergency heat. 2-10 ordered wrong compressor twice, customer service was horrible. Use another co if you ever plan on filing a claim.

When I got 2-10 it was because I needed a company that could find contractors in a timely manner that were willing to service my small town. I was assured repeatedly this would be no problem. Well, apparently, it is a problem. My toilet has been backed up for 4 days now. 2-10 cannot seem to find a contractor that will come to this area. After they assured me they could. Now they are wanting me to find a contractor out of their network, have me pay for it and they have promised to reimburse IF they approve the work. This is the exact reason I left my last company. They did the same thing then turned around and stuck me with a 495 plumbing bill by disapproving the claim. The last company also repeatedly told me the job was approved then backed out. I got a home warranty BECAUSE I don't have a lot of money. Frustrated doesn't even come close.

Do NOT use 2-10. I am a REALTOR and they stole my money and duped me out of paying for my catastrophic water heater failure. I have paid them faithfully for 2 years now. I LITERALLY make them money by referring my clients to them and they won't take care of my water heater reimbursement. Of course, it fails on a Sunday and they are closed.

This Company is a Fraud. They take your money and never help you out on any issue you have. Every time I have an issue they never send out anyone. They always make you do the leg work. then they give you some lame excuse. They don't pay for items at cost. DON'T WASTE YOUR HARD EARNED MONEY HERE....RUN.

We were first referred a HVAC repair company for our broken freezer who didn't call, then when we called them, it was impossible to hear them and they couldn't come. A new company was referred. Again we made the call because they didn't call us. They made an appt and didn't show. The next day we rescheduled and then again they were a no-show even after multiple calls we made to confirm. Tried to call 2-10 but they don't answer their phone and there's no email contact. So we tried again and now they gave us the first company (HVAC for a fridge). Feels like a scam. Now have a freezer that hasn't worked for a week and no help in sight. What a waste of money!

I'm a paying customer for 10+ years of this company. I live in FL. My AC unit is 13 years old and failing. It freezes up if I try to lower the temp below 78 degrees. I cannot use my oven or the AC unit freezes up. I didn't expect a full replacement, but merely the amount the contract allows towards replacement. I was told by the claims department that since my AC unit was not completely inoperable, I did not qualify for any money towards replacement. The claims associate also hung up on me after I had waited on hold for over 30 minutes. 10 years of $650-$750 premiums per year and I get nothing and they got all of that money. Completely unacceptable. Do not waste your money.

2-10 finally came through. After 14 days my refrigerator was replaced. The fact that you have to wait 2 weeks for a new refrigerator is unacceptable however I’m grateful they did. It has to be a faster way to resolve issues like this…

Policy holder since 2018. Never had a need to file a claim. Policy also includes outdoor pool. Now heavy rains I needed to fix leaks. The company focused on the material the pool is made to deny claim.

We purchased an extended warranty from 2-10 Home Buyers Warranty (HBW) in March 2021. In December 2021, we submitted a claim for service on our Frigidaire Double Wall Oven. The issue was that the upper oven was taking too long (over an hour) to heat to the desired temperature. In addition, we discovered that once the oven reached the set temperature, the actual temperature in the oven was 100 degrees lower than the set temperature.

If you plan to use this company be know what you are getting. I had 2 claims with them. Broken water heater and broken pressure tank. Plan to spend 8-12 hours on hold. Don't expect reimbursement without prior approval. That is IF the company answers the phone. In addition it takes them a minimum of 5 days before telling you that cannot find a contractor to do repairs. I had a $1500 water heater repair and only received 1/5th the total repair cost.

I would not suggest anyone ever using 2-10 Warranty. I put in a service order for my heater in Oct 2022. It is now Dec. 2022 and my heater is still not fixed. I can not find anyone at 2-10 Warranty to tell me anything as to where the parts are for my heater or when it will be fixed. 2-10 Warranty “ordered” a part from eBay, which I find extremely odd for them to do and has made it only harder for someone to tell me the ETA on the part. I put in an escalation and still no help or resolution to the issue. It has gotten into the low 30’s at night which has caused me to move my children and pets out of my house because 2-10 Warranty has not fixed the heater.

During Covid, we had an HVAC emergency. We were 68 at the time, and had survived Covid. Not realizing that we still had coverage, we had to replace an AC unit at a cost of $8,200.00. About a month later, we started getting pressure to renew our coverage. At that time, we realized that our coverage had not lapsed yet. Because we had not gotten prior authorization for the repair, 2-10 said too bad, so sad. They strung us along for weeks before they denied our claim.

Bluff: DO NOT USE 2-10, THEY ARE THE WORST!! Long rant… Our 10-year-old refrigerator broke down on August 26, 2022. 2-10 sent a service appliance agent to try to fix it. He discovered that the control board was bad and upon research, he said Samsung no longer manufactured the part and advised 2-10 that we needed a new refrigerator. I received a call about a week later from 2-10 saying that they were going to send an email with refrigerator options or a cash buyout option. I told them to please hurry since my husband was deployed and I had an 8-month-old baby and need the fridge urgently.

When I purchased my house, it was covered by this company, so I've used it ever since and they repaired a dishwasher. But in the last 2 years, the company has gone straight downhill. It now takes over 2 hours on hold to talk to a customer service rep. This is not an exaggeration. 9/10 of their reps are lazy, unhelpful and barely capable of servicing the account. The vendors they now use don't show up and do the absolutely minimum to repair the appliance. Which means you have to get on hold for another 2 hours to speak to a rep to get them to send someone else out. I've spent more time on hold and trying to fix my dryer than it would cost to just buy a new dryer. This company is an abomination in every sense of the word. This endless string of 1 star reviews is testament to it. I pray for the day when this company goes out of business. I'm switching as soon as my contract is up.

We have water heater leak problem, water heater situated in attic, they took two week to dispatch the service, after multiple follow up, here is work order # Work Order Number: **, if someone wants to pull up info for verification.. And after the service person - AAA SERVICES (682) 518-1451 came they diagnose the problem and submit to 2-10 HBW, they called me to pay $500 non-covered charges and later this amount changes to $1000 as they push all the non-covered charges over to me. This is unfair and I never recommend anyone to buy the 2-10 HBW.

I purchased this warranty in August of 2021 when I purchased a beach house in NC. I have filed 1 claim for water damage and 1 claim for appliance issue. Both were denied. This warranty program is a waste of money. I would not recommend it to any potential customers. Local support person was very responsive but claims were denied by corporate. I am going to tell the real estate agent that recommend them to stop doing so.

I normally do not complain much but this company is horrible at resolutions. My wife and I had a long term renter in our rental property for 2 years. Towards the last few months of the tenants stay, the Air Conditioner started malfunctioning. 2-10 Warranty was able to get a tech to the location about 2 times. The 3rd time, the technician stated we needed a new AC. The tech removed the old AC and but needed parts to install the new AC. This was 2 months ago. Due to the back & forth with the Techs & 2-10, our tenant moved out and now the house has been vacant. I am currently on hold (30 mins and counting) because each time we call they tell us they have to find out case although we give them the number. We can not move any tenants into our home so we have been at a loss for sometime now. You would do better off using another company or applying for service/warranty with an actual AC service. I plan to leave a review each day until this AC is fixed.

Our Maytag icemaker was difficult for the repair co. to fix. After several replacement icemakers were installed, 2-10 decided that our icemaker was covered under a "premium" policy, which we don't have - this policy came with the house when we bought it. So now we don't have an icemaker unless we pay for the repairs ourselves. Whoever heard of changing a contract in mid-term? Do not use these people, they are a scam.

Incompetent is not enough to describe this company. They are CRIMINAL. Do not hire them. They do not care about your well-being, even if it's a matter of health and safety. This is coming from the CEO, Scott Cromie.

I have had 2-10 going on about 6 years. Several weeks ago my a/c went out. I called an A/C contractor to come out and look at my system. He came out that day so no waiting like I would have had to with the 2-10 CONTRACTORS. I was told by the A/C contractor my entire system needed to be replaced due to a leak and the age of the system which is understandable since the unit is the original in my home which was built in 1998. The contractor called 2-10 and gave them the information they needed. They approved the repair. They then called me and told me they would only cover $2214.16 of the $6000.00 repair cost. After several phone calls with 2-10 they said that's the best they can do. Not even coming up to the allowed $3000.00 they claim to cover in the policy per service call. After this incident I am going to cancel this policy. I don't feel it's worth it.

First time home buyer, had a plumbing problem. They sent out Youngs Water and Sewer and this was a big mistake. They are scam a artist, got me and my insurance company. I have called the warranty company MANY times to dispute the company and to figure out what to do next as I haven't been able to shower in my own house for 3 months now. Every time I wait on hold for a minimum of 2 hours and the end results are always the same. They say they talked to their supervisor and they're reviewing my case, then they transfer me to claims management, which you'll be waiting on hold even longer for, and I "submit a claim" for them to investigate the company.

There is no part of 2-10 warranty that I like. You wait on hold for over an hour on average, every time you have to call. I’ve spent at least 8 hours on hold with these clowns. Before I go any further, I want to note that they charge you $100 for a service call, whether they cover the problem or not and whether or not you get your own contractor. I finally got through and the contractor they set me up with never called. I called them and they scheduled me 2 weeks out. A long time for me to wait to fix a leak. Then they called called on the day of service to reschedule me for a week later and on that day they didn’t bother to show up.

I received a new HomeWarranty in the mail from this company and realized they had the wrong "legal address" on the document. They have the mailing address correct, but not the legal address. I was transferred 3 times to 3 different departments but after the third transfer and two hours on hold, the line went dead. There is no way to email them. I've tried calling them numerous times before this incident and never got a human, but this was the last straw. I would really appreciate some help on how to correct the legal address on the Warranty.

I had a washing machine part go on my washing machine. So, I called 2-10 Warranty for service. They sent someone out and it was decided that a part needed to be replaced. The part was discontinued. 2-10 said they could only give me 35.00 for my broken washing machine because that's how much the part was worth. So I had to go out and buy a new washing machine with the $35.00 and had already paid $75.00 for a co-pay.

Our dishwasher quit working, asked for repairman online, one was sent and said was not repairable. I have called numerous times and they say it it is not repairable but will not pay the amount of $500 covered on the dishwasher, all I get is "We will call you" but you but no one ever calls me unless I call them. I finally decided today to cancel the entire warranty but it is a long process even to do that. Please do not go with this company, more if a scam than anything.

Unfortunately, I had the horrible luck of my a/c going out in June. It also just happened to be a month before my warranty expired. I placed a service request and listed the SEVERAL issues that my 15 year old unit was having which included, a loud noise when turning on, thermostat not responding to unit, the A/c not running. The first contractors they sent out were at my house for three hours and they put freon in my unit and I paid $100. This is the second time in a year that Freon has had to be put in the unit. I called 2-10 about my concerns as that didn't address any of the issues I was having and spoke to a rep who advised me that the contractors have the list of issues that I have to select from 2-10's OWN website and they should know what to look at. He had nothing to say about only Freon being added to my unit.

This company is a total joke. The warranty was provided to us with the house we bought. I filed a claim on 5-26-22 for my AC unit not working properly. They dispatch the HVAC company out and they showed up on 5-27-22, charged me a $100 deductible. But since then, nothing. No repairs have been made. I call the HVAC people, can't get a hold of them and when I do they say the warranty people haven't shipped the part. I call 2-10 and they can't give me any answers, when I can get a hold of them that is (at least 45 minutes on the phone waiting to talk to someone, then they transfer you and hang up on you). Long story short, it is now July 21st, my AC is not fixed the home warranty people could care less and have not done anything to help us. This company is nothing but a scam. Stay away, far away.

Home sellers, for the love of God do NOT offer your buyers a home warranty this with company. Their customer service is the absolute worst - I've not had a working oven in months and I cannot get someone competent on the phone. I just need one part to fix my oven, the part was discontinued, and nobody I've spoken to has been able to help me. I literally don't have a working oven - this really impacts my day to day. Not only that, but it's a safety issue, as the gas continues to run while the igniter doesn't go off, so gas is just on in the oven without combusting - it could hurt someone.

Placed a service request 7/6/22 with 2-10 Home buyers warranty, a company came out to look at our water heater paid them 189$ and the plumbing company told us water heater needed to be replaced! And then checked in with 210, 210 said we needed to wait 3-5 days for an answer, we CALLED them after 5 days, for next steps, they stated that the company who came out didn't submit paper work, funny I have a copy. Well then they said we had to start the process all over again, guess what. No one has been assigned and it's the 18th of July still no hot water! And I'm out the 189.00$ and on Friday the 15th when I called 210 they put me in a queue to talk to someone and then they closed and I was still in the queue for over 2 hrs and today the 18th been hung up on and sat in a queue for over 2 hrs,!

Hello. I am a current customer of 2-10 Home Buyers Warranty. Tldr -Today's date: 7/18/2022. Service request for water heater was created 6/16/2022. I was instructed via email to allow 48hrs before contacting assigned service technician. I waited over a week before contacting them to set up a visit as I was never contacted by the service technician. Service tech told me over the phone, they were no longer serving my area due to rising gas prices.

This home warranty company is absolute trash and what they claim to “cover” isn’t covered at all. Our A/C went out on 7/13 and their contract wasn’t going to be able to get out to see it until 7/25. They told us we could go through an out of network contractor, but we will have to get any work pre-authorized. We had another company come out and look at the A/C and they found a part that needs to be repaired, and one part that will likely fail a couple months from now. They recommended changing out both parts.

What a horrible experience. I placed a claim for HVAC repair. The company assigned did not respond for four days. They came out of day five. I could not contact them or get a call back for more than a week. I called 2-10 for resolution. A new company was assigned. New company comes out and make same diagnosis. Claim is denied. I call 2-10 again. I wait 1.5 hours on hold. Then I’m told that because company one has the motor, that I should go through them. Company #1 comes back out (different guy) and makes same diagnosis for third time. I cal 2-10 because again there is delay. Company #1 has no approval for the work. No real answers. And then more than a week later I get a call that I have reached my Max coverage for the policy. FIVE WEEKS into the process.

I don't have any experience with a home warranty provider but after this experience I really felt like I had to let others know. My AC broke Saturday. Put in a request. No call until Monday late morning. Ok, it's the weekend.. I get it but assumed I'd get a call right away on Monday. When I eventually spoke to the HVAC company we I discovered they were 1.5 hours away and couldn't come until Friday. 90+ degrees out with a small child at home, that obviously won't work. Called 2-10 to tell them I needed another company. Sat on hold for 35 mins and was told to use portal to request a new company. This company is over an hour away and didn't return my call.

This service is awful, borderline criminal. They charge to a $100 fee for showing up to do the bare minimum. They give you the, “yup, it’s broken and we don’t deal with fixing this thing exactly…. That’ll be $100.” My home purchase came with the 2-10 warranty and I used it to “fix” my AC, dishwasher, and a mysterious bathroom leak. They fixed the dishwasher part that was broken, okay. The ac was, “yeah it’s old, you need a new one, pay me.”

It is IMPOSSIBLE to reach human customer service with 2-10! It is also impossible to contact them using the company portal. After waiting 2+ hours on several occasions, my issues concerning logging into the portal are still unresolved -- although I was promised their IT department would resolve them promptly. We are approaching a week now ... and still unable to log into status of claim. This is my first warranty claim ... So I don't know how the actual claim will be resolved given the tremendous difficulty in just "getting the claim filed." The phone lines just repeat "your customer advocate team is currently assisting other callers and will be with you shortly."

My request for my AC issues is still unresolved since April 12, 2022, until today May 27, 22. My experience with 2-10 when I first filed a claim was a wow! wonderful. They dispatched contractors immediately. The first one came and collected my payment. In the end, I was told he couldn't get the job done. They sent a second contractor, he didn't even spend 5 minutes. He said he cannot do the job.

I am in a "new" home...for me. It was built in 1967 and my realtor signed me up with 2-10 and paid for the first year. Everything is fine until you need to speak to someone. The website often has issues and contains no way to email the company. WHEN the website works you're only sent to a phone number. The company's phone system is faulty in that there is intermittent distortion to the point that you can't hear what a person is saying. I've tried different phones and the same thing happens. IF you get a human to talk to, you've had to wait anywhere from 45 minutes to an hour or more. I have other things to get done! My most recent problem was the fact that the company who 2-10 assigned to my AC unit never called so I called them only to find out that they no longer work with this company. UGH! I'm up for renewal in July, I'll be shopping for a different company!

I contacted 2-10 warranty department in December 2021 for several issues we have with our new house. Builder was not responding so my understanding was that 2-10 will be covering because seller bought 1 year craftsmanship warranty for us through 2-10. But after several month of going back and forth warranty department stating that they can't get hold of the builder therefore they will not cover anything. It should go through the builder. Basically empty promises by real-estate and this 2-10 warranty. Very frustrated and disappointed but this 2-10 Home Buyers Warranty that covers nothing if your builder not willing to fix it.

Our realtor bought this warranty for us so I didn't even get a chance to read the Terms and Conditions of Service Agreement, but a bit of advice to new home buyers: same as with a car or any other big item, pay for an inspector to certify that the appliances or whatever you want covered in the warranty are in good standing condition prior to you gaining ownership and get evidence that you can show the warranty company.

My dishwasher stopped working. They send incompetent repairmen three times and have replaced multiple parts with no success. They offered me only $100 to replace dishwasher despite the fact that I bought a policy that included replacement of the unit. The repairmen always replace a part and then tell me it must have needed a different part. When you try to reach 2-10 they keep you on hold for long periods and then you eventually get cut off. This is the worst company I have ever used in my entire life!

I first contacted 2-10 Home Buyers Warranty about my non-functioning refrigerator on December 19 of 2021. It was not cooling properly and being that they were my home warranty company I was hoping they could help me out. It took them a month before they finally got someone to come out. When he came out to look at my refrigerator he said something was leaking but he couldn’t fix it. So, I spoke with 2-10 and they said they will send someone else out. They sent out 1Call Service, a man by the name of Timothy to diagnose my refrigerator and fix it. He stated that it was the fan that was a problem and that he would have to order the fan.

I submitted a service claim on January 9th....my heating unit stopped working. I completed the form listing my furnace info. A contractor came out the following day. He left and days later, 2-10 told us that they would be sending a new contractor since the original one wasn't certified to work on my unit. What was the point of telling what make and model I have if they weren't even going to get a certified contractor?

Last summer my AC went out out. They wouldn't replace the unit and now I'm without heat going into my 3rd month. Patchwork. I pay on time. Please fix my unit once and for all. Thanks. It's cold snowing.

I would not recommend 2-10 Warranty. They spend 10 months, their resolution was not to fix or replace my refrigerator, they provided only a small portion to cover cost. But never gave me money. Total scam, service ticket on portal is closed, so no way to escalate or open another request in the system. Been on hold for 17 hours trying to get in to talk, sent old requests, ask for resolution, people promise to help, nothing done. Amazingly bad. But they send requests, calls, and aggressive sales to renew. Makes me laugh.

Reported and issue on 1/26/22 with our heat and the contractor came out to investigate the following week to find we needed a defrost board. Contractor indicated they would need to order the part. Understanding this and the possibilities with material delays, I offered to purchase the needed part, that I sourced that day, so we could return my working heat. After two weeks of me initiating the call to the contractor and still with no part or heat, a call was put in to 2-10 HBW. After being on hold for 48 minutes, a not so pleasant lady picks up and I voice my concerns. She places me on hold to call the contractor. She returns to say the contractor has indicated the part is in transit, so I can't provide the part as I would be upset if I ordered the wrong part....

I've paid for a 2-10 Warranty for the last several years and have had timeliness issues in the past. I always have to call and escalate to get an engagement from them. On the evening of January 26th, I used their online portal to file a claim for a malfunctioning dishwasher. It is covered under my plan - in fact I paid an up-charge for "premium" appliance servicing. The portal processed the claim and told me I'd be hearing from their assigned contractor ("Long Lane Home") within 24 hours. I did not hear after 1 full day, so tried calling the contractor numerous times. The phone just rang with no answer, no message, no answering service.

I feel bad reading some of the other reviews - it looks like some people have waited MONTHS without a response. I'm only here at about the 2 week mark, but nevertheless, I'm left without heating and I can already see the writing on the wall. Home warranty was purchased as part of a real estate sale - not uncommon, though I've never really tried to use warranty coverage before, and now I see why. The HVAC company responded and came out quickly enough - they diagnosed the system as needing a new sensor (I googled, it's like $20) and collected the $100 deductible pay on the spot, stating they'd need to return with the part. Fast forward a week and I hadn't heard back, so I call them and leave a message - no response. Next day, same thing.

If you told me you would either give me a one year renewal of 2-10 free or give me a dollar and punch me in the face, I'd consider the dollar and the punch a better value. Contractors take days to even respond, customer service is useless unless you enjoy sitting on hold for some reason, and I consider them overpriced for the value they give.

I only gave 1 star because I had to. I have had a home warranty for many years. When we moved, we switched to 2-10 Home Warranty. Long story short - it takes them MONTHS to process a claim. You will hold for HOURS to speak with someone who is unable to give an update or help. Communication throughout the claim process is nonexistent. Website is not helpful at all. Escalations are ignored completely. They will offer pennies to fix or replace a unit leaving the consumer to pay for the warranty, the service call and out of pocket for the new unit.

I have had to call the customer support line 5 times to reset my portal access and it is still not working. Every time you call you get a recording saying they are experiencing higher than normal calls. This is every time I've called in the past 5 years. Every year they also go up on the rates even if I have not made a claim.

Everything about this company is horrible. It's been 3 months since we issued a service call and they couldn't fix our fridge. I have called over 5 times and they promise to call back and never do. Finally they said they would give us a check for $350 because they can't fix our fridge even though our policy states $3,000. $350 doesn't help us at all with a broken fridge. They are a fraud company.

Months after moving into our home we started having oven problems. 2-10 was contacted and they sent a repair person to diagnose/fix the problem. That didn't work and a part was ordered. I called and left messages to find out why it was taking so many weeks to get the part. Since the repair company failed to let me know what was happening, I had to contact 2-10 directly.

Built in wall oven stopped working. They could not find the parts so they offered me a $600 buy out and suggested that I find the parts or replace the oven myself. Well the problem is if they can’t find the part they how would I? The replacement cost of the oven is over $3,000 ny including install and removal. So the very first time I use this company I come up $2,400 short. Bottom line: The warranty cost about $600 so if I would have just not had a warranty, I would be in the same place. Try American Home Shield. I had them for 16 years with no issues like this.

I called 2-10 Home Warranty and explained that I needed an expensive part, so I was transferred to "Claims" where I stayed on hold for two hours before hanging up. I believe once they found out the price of the part, they sent me to the graveyard of calls where nobody from 2-10 answers the phone and the customer doesn't get helped. Even though I had full home warranty coverage, I ended up paying for the part myself which is what I'm sure they wanted. 2-10 Home Warranty is worthless. They'll sign you up in a hurry, then abandon you.

We bought our home NEW in December 2020. Within 6 months the plaster/stucco was cracking and falling off the foundation, so I filed a claim and it come back excluded. My workmanship warranty runs out in December 2021, so I filed a list of small complaints for workmanship and again for the plaster/stucco cracking and falling off. Everything is coming back excluded except for cabinet drawers not closing properly. What is the use of having a warranty that covers nothing? Especially when the damn stucco is falling off of it. The only reason we have this warranty is because it come in the buy of a new house from the builder. I don't have anything good to say about them either at this point. Request Number: **. Request Opened: 11/10/2021

Builder of our home purchased a 2-10 New Home Warranty as part of the original purchase contract of our home. We filed a claim with 2-10 for various repairs around construction and workmanship. It took legal counsel to compel them to even respond 6 months later. It is now over a year and they still have not performed on any of the repairs. Additionally they have stopped all correspondence. 2-10 NEW HOME WARRANTY IS ABSOLUTELY USELESS AND NOT A WARRANTY.

Shortly after moving into my home I had a water leak that was causing the ceiling in my garage to fall down. I called on Friday and they told me they would have someone there by early the next week. Obviously I couldn't wait and they wouldn't allow me to seek my own help. I called a local plumber and they came the same day and fixed the problem which was behind the drywall in my laundry room.

Updated on 11/16/2021: Microwave/Convection oven broke 8-19-21. 2-10 dispatched A&E (Sears) to repair. Parts not available so after nearly 2 months parts finally arrived. A&E fixed microwave. Microwave breaks 2 days later. Reschedule A&E again (through 2-10) for 11-16-21. On day of appt., A&E informs me that there was a service call fee of $249. I informed them that this was through warranty company 2-10 and that it was to fix their work from before. Nothing they can do as it wasn't submitted correctly through 2-10. Now I have to start over and try to get 2-10 to reschedule appointment. This usually takes weeks. So if new parts are needed and I have to wait another 2-3 months for repair, then this is not good. I am now looking at 6 months to repair microwave.

I have a home warranty with 2-10 and I went to put a claim in, Here let's start for the beginning. On August 25th my Grandmother passed away. On August 30th my air conditioner went out. My Grandmother's funeral was on Sept. 3rd. So August 30th when I went to put my claim in it said there was a credit hold. But my account is on auto pay and they had taken the payment but never took off the credit hold. So I called but you know it was a holiday weekend so there was nobody working who could help. So I used a out of network person and they had to replace my A/C.

Our central air wasn’t working, so I called 2-10 warranty co. They scheduled two different service contractors but neither showed up. I was told to hire a private contractor, and I would be reimbursed. After originally joining 2-10 for $700.00 per year, I paid $272.00 to the private contractor. When I requested reimbursement for the ac fix, I was told that $30.00 was what they would pay. DO NOT USE THIS COMPANY!!!!

They sent out the worst contractors and they try and find ways that you pay more and 2-10 pays little to nothing I had a A/C unit that would not cool. They would cover the price of a new A/C unit but I needed to pay for a new furnace because they were too cheap to buy the A/C unit that went with my working furnace. Trust me you do not want to do business with 2-10. You read the reviews and believe me it is worse than what people say in their reviews. They will lie to you, they will never call you back, you will wait for hours on hold because there are so many people calling in just like you and you will be lied to. I called so many times. I started to get someone I talked to before and lied to again. I spent over 9 months to get nothing done F$$$ 2-10.

The sellers who sold us our new home purchased this home warranty for us as part of the sales contract. Needless to say we will not be renewing. We've only had one claim which was submitted in July for replacing a breaker (it is now mid October). Because of how poorly implemented their own software system is they sent a plumber. Once we all realized the wrong person was sent they had to send in an electrician. The plumber however got very aggressive and demanded that we pay for his visit no matter what. The electrician on the other hand was following up with me once every 2 weeks and it would text me the night before telling me that he'll come over tomorrow morning as if my schedule was widely open.

DON'T BOTHER! Even if they do happen to cover your issue, you will not be able to reach anyone or get any help. SCAM! We bought a new home and this warranty was provided by the builder. I am sure that they purchased the lowest option to check a box. I accept that fact. Website does not work and all offices are closed on the weekends. 22 minutes on hold with the first phone number. Told me to call a second phone number. 25 minutes on hold with the second number.... 1.5 hours later, total of 4 phone numbers. No result and not covered anyone because of a technicality. Shame on me for even trying to reach out to them to ask if something is covered.

Do not do business with 2-10 home warranty. It is a complete scam. We filed a repair claim for our refrigerator on 8/23/21. The repair tech came out 2 days later. He claimed that he needed to order a replacement part and that he would be back with us by the end of the week. After two weeks of no response to calls from us we reached out to 2/10 for assistance. They claimed they would escalate the issue and that we would get a response in 48 hours. After 4 days we attempted to call for an update again. 2/10 has gone dark. When we call they give us the run around. They will not let us talk to management. They will not give any update about what they are doing to resolve our warranty claim.

On 08/28/2021 I filed a claim for a covered HVAC ECM blower motor replacement. I have filed claims in the past for pluming/HVAC repair and the contractor that was sent out was extremely rude and intimidating to my wife. He did not know what he was doing in regards to the HVAC system and wanted me to pay him out of pocket for what he diagnosed as a non-covered repair. When I received a second opinion at my expense, it was discovered that the repair should have been covered. On this claim I refused to allow the same contractor in my home. 2-10 informed me that they do not have any other contractors in my area so I have to use an out of network contractor. They authorized me to do so with a starting amount of $400.

I'm on my second year with 2-10 home buyers warranty. Up until this last situation I was pretty pleased with their services; however, I recently found out I had a gas leak happening in the control valve of my furnace. Something covered by them. It's almost October in Colorado, and the nights are now getting down to the low 40's, so it's starting to get pretty dang cold. For safety, Xcel energy turned the gas to my furnace off until it can be repaired.

This company will do anything in their power to spend the least amount of money possible at the customer's expense. They have absolutely terrible communication/updates to the claims.. And every time you call, you will be on hold for at least an hour. We have had three claims with them for our HVAC and have been told it should be replaced, but they continue to do fixes and then a few months later - it goes out again. So we continue in the circle even though we were advised when we purchased the warranty that they WOULD replace the HVAC if needed.

I contact 2-10 Home Buyers Warranty on August regarding my range. I submitted another request on August 13. The contractor came out and said it was the control board and the igniter and would have to order the parts. He came back a week later with the parts but the stove still did work. He said he was going to contact home buyers warranty and let them know he need a knob. The following weeks since August 15 we have not heard from the contractor. Have contracted 2-10 home buyers warranty several time and again today to hear the same thing obtains over about trying to reach the contractor by phone and email and the service contractor. Mind you my wife and I have health issues, cancer and high blood pressure where you can’t eat fried foods. My children have been cooking and bring us food my mother-in law has been cooking food and it has been now a month without an oven to cook.

If I could give 2-10 Home Buyers Warranty, their customer service and supervisors a negative 10, I would. I purchased the most expensive plan (Everything Together plan) for $550 per year. On Sept 1 my water heater started flooding my basement. On Sept 2nd, at the end of the day, I called to see if my service request had been dispatched. The gentleman told me that there wasn't ANY contractors within a 90 mile radius to service my water heater. He advised me to call my own contractor and contact them in the morning with a diagnosis.

I contacted 2-10 on August 3rd due to the air conditioner not working at all. They came out and stated I needed a new compressor. They said they ordered it and it would take a few days. After a week I contacted them, because I received no notifications and the status of my request was not updated on line. They said they ordered the wrong compressor and had to reorder the right one. I called several times again and no one could assist. They had no idea what was going on. Keep in mind every time I called, I was on hold for 40 minutes to over an hour just to be able to talk to someone. I just want people to know that this service is horrible, and I believe they just did not want to pay for the compressor. Very sad to go without air conditioning for over a month in Florida in the month of August. I absolutely will not renew their service.

The contractor came to my home on August 13th, said that the issue with my fridge required a part. So they needed to order it and he’d be back out next week when it came in. August 15th, my fridge goes completely out. The freezer and fridge side, so when he comes back out on Wednesday, August 18th, he tells me that the fridge is beyond repair and that he’ll be submitting the diagnosis to 2-10. Well that didn’t happen until Monday, August 23rd! So I was told it had to go to the determination dept and I’d be notified of the decision within 3-5 days. Well, after not hearing anything for 3 days, I called on Thursday, August 26th and was told they decided to repair the refrigerator, instead of replacing as recommended! & they had to call the contractor to get additional information that was not on the initial diagnosis submission.

I've had this warranty agreement for 6 months and decided to call regarding my home needing ductwork. My agreement clearly states it's covered. After the HVAC service technician came out and charged me $75, they never called me back. I called days later and was told it wasn't covered. Needless to say, I canceled my service.

Purchased a home in December 2020 with a 2-10 Home Warranty, Policy (Supreme Coverage Included). On April 6 we contacted 2-10 that the refrigerator was not staying cold. 2-10 Home Warranty sent out a contractor three times for repair before it was diagnosed unrepairable. On August 23, I was informed the refrigerator will be delivered on October 26, 7 months since the refrigerator stopped working. To replace my refrigerator $2,7K, 2-10 Warranty offered refrigerator $1,6K. Company representative suggests I take the cash buyout of $1,2K to resolve the issue. Extremely dissatisfied and disappointed.

DON't DO IT. I bought a $600 warranty expecting to pay a $90 service call if something broke. Well it did. My refrigerator freezer. I called 2-10 and couldn't reach anyone but was able to submit a claim on their portal. An appliance repair person came out and diagnosed the problem. He said they would order the parts or 2-10 would pay for a new fridge. 10 days later, I had not heard anything so I called the appliance guy and he said 2-10 was not going to authorize the parts replacement and would most likely give me credit for a new or replacement fridge.

Home A/C unit went out last year so we called the warranty place to help us out. They sent someone to replace a breaker. A year later the same unit went out AGAIN. The warranty company sent a repairman 3 days later. What they should have replaced last year has now completely failed. Now we are STILL waiting for repairs on a house that has now reached 90 degrees inside. It is the middle of summer in Texas but they simply do not care. Spend your money with someone who cares.