2-10 Home Buyers Warranty Reviews

They are great at selling and taking your money. I needed them for a claim on a weekend, and was told they, nor their partner network work on weekend. Was also falsely told this was industry standard. Their coverages are low, their service is horrible. Stay away. I had to look through my emails for my agents cell number to get ahold of a person, only to find out they like to enjoy their weekends off, not serving their clients. Sorry, when you are in a service related business, this doesn't fly.

Reaching them by phone is almost impossible - over an hour wait on the phone to speak to a live person. You can't email them, and they want you to do everything online, which is only limited. I needed to cancel a service request on a Friday after hours, the phone said to call back during business hours, which was Monday morning. No way to contact them until Monday. I finally called the contractor early Monday morning to cancel, unfortunately they didn't pass along to their guy, who showed up 2 1/2 hours later. 2-10 is very frustrating and not worth the cost.

Purchased 2-10 Home Warranty September 2025. Placed service request on Well Pump Sunday, February 1, 2026. No water to home to shower, flush commodes, cook, clean, etc. Tried unsuccessfully next day Monday, 2 February to reach customer service rep for six hours. Online portal simply read, "service order received." Needed to find out when contractor would be dispatched with no water to home. Finally called sales department and rep immediately answered phone. Asked if 2-10 had chat, was informed no. Sales transferred me to customer service que. On hold over two hours.

They do not care about anything other than making money. They will patch everything up the cheapest way possible. We have had servicers tell us that the repairs are only making things worse and that it will cost more for them to keep paying for repairs but they do not care. We were without heat in freezing weather for over a week because they had to wait for a part to patch our unit up. They will also try to find a loophole on coverage.

If I could give 2-10 zero stars, I would. We had 2-10 warranties for two homes, and each time there was an issue, they'd send contractors that would claim entire systems needed to be replaced and quote thousands of dollars. For example, we had a water heater that wasn't working. The contractor said they'd replace it for over $3,000, and as it turned out, power simply was not getting to the water heater. We finally called to cancel the warranties as they were simply costing us money and decided to use manufacturer warranties instead. 2-10 is supposed to refund us the difference as we prepaid the annual premiums. It is three months later and I am still missing money. I've called them probably 7 or 8 times and get a different response each time. Horrible company, unreliable, terrible service, and liars.

I have worked in the home services industry, I have worked with various home warranty companies. I have never, never never been on hold longer than 20/30 minutes. I am currently 2:17:58 hours on hold YET to speak with someone after getting hung up on when we were “transferred” (after being on hold for 48 minutes). Never had an issues with them until this past year. Absolutely ridiculous.

If I could give a zero star, I would. We got a Home Buyers Warranty for the house we bought. From our realtor with the sales agent at 2-10, Brian **, we were sign up for their supreme coverage. When I had a question about our coverage, I contacted Brian. He informed me that I was assigned the simple coverage. I informed him that was incorrect. I resent him the information that he sent to my realtor with the supreme coverage.

Been on hold w claims for over an hour, after calling another department first, and was told "due to high volume calls, couldn't reach anyone, use the website", then got hung up on. The website does not allow you to contact them via email, suggests you call!!!

NEVER USE THIS COMPANY. I cannot stress this enough. We have had them for 4 years and this is the first claim we have submitted and they have been an ABSOLUTE NIGHTMARE to work with. They tell the contractor they'll get back to them in 3-5 days even if it's something like having no hot water. If you call into the sales line they will answer right away, but if you call customer service or the claims department you will wait on hold for over an hour and then be given some bullshit excuse.

I would leave 0 stars, I’ve had them for 7.5 months since I bought my property. Had inspected before purchasing. About halfway in to winter, my furnace goes out so I have them come out, they take pictures and send it in for review for replacement. The warranty then comes back and says the damage is conveniently 2 weeks older than the policy I’ve had. I’ve spoken to multiple HAVC pros, and they all told me there is no way to tell how old rust is and even had someone tell me the very little bit there is is new, but they still don’t want to cover me. Don’t waste your time or money with this company, it’s a scam. Also took me 2 weeks just to get ahold of customer service.

I filed a claim for a leaking washer and paid my deductible, but the issue has still not been resolved after five months. Parts were never ordered, then the wrong parts were sent, leaving my washer unusable. Even after repairs, the washer is still leaking. The repair company, Reliable Appliance Service, missed my last scheduled appointment without notice. Contacting 2-10 customer support is nearly impossible. I once waited 1 hour and 45 minutes on hold with no response. Due to the delays, poor communication, and low-quality service, I have already switched warranty companies and am still waiting on 2-10 to resolve this claim. Horrible service, stay away from 2-10 Home Warranty.

The seller used this company's home warranty as a bargaining chip and the warranty has been a complete headache. Please, do not make the same mistake. The heater stopped heating and the internal temp of my house dropped to 52°. A quick Google search stated the majority of heating and air companies closed soon, so I got on multiple phones calling 2-10 as they clearly state, "THERE IS NO WEEKEND OR OVERTIME/AFTER HOUR without approval or you will need to follow the proper channels to be reimbursed. Over an hour on the phone with multiple phones all calling! Nothing!

I have had coverage for more than 4 years and I never had a claim until recently. The tech never showed up, I was authorized to use my own choice, I uploaded all requested documentation and I was told that I would receive a pay out for much less than cost of replacement. I still haven’t received anything, today I got hung up on, been promised a call back, etc…I have been told 6 different things, customer service has been terrible. They take the money out of my account every month faithfully, and simply will not do their jobs. It’s been by far my worst experience with a home warranty company.

I have been a customer for 7 years. I have never filed a claim before. This is my first time filing a claim for my stove top I have been going back and forth with this company for MONTHS now to get this handled. In 7 years I have paid for 2-3 stoves by now. Never late! I filed a claim for my stove top this one time, not even a whole new stove. They sent an adjuster out, then the company claimed they don't have photos he took. I then sent in photos and the representative I was on the phone with claimed she received them. I was told a manager would call me. After waiting for a week of course no one contacted me. I then had to call back (each time I call its 1 hr wait time to speak with someone) That representative claims no photos where received. I sent more photos directly for them to tell me another department has to review it. I have gotten a different answer each time I have called in here.

I raised a claim on Dec 20th for HVAC, it is Jan 2nd today. After waiting for 30 mins to speak to the representative, the update I have is they are waiting for parts and it will take 3 weeks. I live in NJ, without heat for another 3 weeks. When I expressed my dissatisfaction, the representative said she will check with the Claims department and I've been on hold. Now it is an hour and 30 mins, still waiting. I have had similar experience a few years back also, but I've continued with them. Not after this!

I am so disappointed in 2-10 Home Warranty, I am a new home owner and I purchased a Warranty for a entire year through this company, I want new home owners to be aware of my experience. I didn't know how long this house was unoccupied but I wanted to protect myself from any possible issues, purchased the home in September but my furnace wasn't heating the house anymore so I called my house Warranty company in November. A service company of 2-10 choosing comes out and take measurements, pictures and hangs a danger sign on my furnace then the guy said, "2-10 will review the info and call you next week." No one calls me back, I call Wednesday of the following week. They say no one has reviewed the information, and someone will call me back.

It has now been 14 days without a refrigerator. 14 days of dealing with the ABSOLUTE INCOMPETENCE of 2-10 staff in multiple departments. They lie and lie and lie. It’s pass the buck every which way possible. This is absolutely ridiculous. Tomorrow marks 15 days and still no refrigerator and no replacement or anything. The incompetence of the multiple representatives that you have to speak with after the extremely long wait times to reach a representative is astounding. This company needs to stop stealing money for services that will never be refunded, fixed or reimbursed. The nasty attitudes of the employees are ridiculous.

I’ve been a loyal 2-10 customer since 2017 and have referred numerous homeowners across the country to this company because they used to be fair and reliable. Unfortunately, my recent experience has completely changed my opinion. My hot water tank began leaking, so I submitted a service request expecting a straightforward replacement. Instead, 2-10 sent an unqualified plumber who simply confirmed the obvious—that it was leaking—and then claimed he couldn’t handle the job because the tank was tied into my heated floors.

I have more than one property with this company.. Useless of #1 rate. Never do the job, never follow-up with contractor, cannot stuck in the contract. They don't care about customer other than taking the money out of the bank on time every time.

Customer support is empathetic and I appreciate the people IN the company. However, the claims department DENIES 60% of the claims. Bought a 3 year warranty (#4 biggest mistake in my life). The hassle, the constant back and forth, and the repeated denials of legitimate claims. You could make more money with the effort you put in just to get the value that you ALREADY paid for. The only fix legitimate fix I've ever had was on an AC unit that I had told them about for 2 weeks without any movement. It caught fire, started smoking and I called the fire department.

This company has zero integrity. They hire the cheapest companies who do terrible work, and then use every delay tactic in the book to avoid fixing the issues that arise. A company installed a condenser unit, but only after months of delays, and then it was installed improperly. In less than a year, there was a coolant leak due to improper installation. When another company came out to fix it, they alerted me that the unit was improperly installed and even had multiple code violations. For example, wiring was left completely exposed on the ground. When I tried to get 2-10 to send another company out to finish the installation, they refused. Zero integrity, and they will do everything they can to avoid any accountability.

I’m only giving them a 1 star, because you HAVE to give them one. It has taken them over 2-3 months to refund my funds and did NO work. No tech ever came out, but paid the $250 fee. Once, we submitted our $250 for a professional tech to assess our home, they refused to ever send someone out. Instead, they asked US the homeowner to go into our attic and submit the pictures. As if we are trained experts on the matter. At that moment, we asked for our money back. This transpired mid July. It was supposedly submitted in August on the 8th to be refunded to the card that made the purchase. Here we are October 14th and still no refund. After, MULTIPLE attempts to have the agent Mary to escalate the matter to their accounting team. Every time there’s some “disconnect” according to her.

2-10 Home Warranty is THE WORST! We waited 9 days for them to replace our hot water heater despite approving the claim on day 1. They took 5 days to order the hot water heater, it was complete BS. Now they won't reimburse me for the HVAC we had installed because their tech couldn't fix the old one, and I didn't tell them I was hiring my own contractor. The old HVAC unit was leaking and damaging the crawlspace. I actual did them a favor to alleviate further damage. Do not spend a dime on this company they are the worst!

I simply changed my mind 2 days after purchasing the warranty and called the number for cancellation. Spoke to one gentleman and he gave me an email address to request cancellation, then he transferred me to another line to see if they can do it. The next lady told me she can't do cancellation and transferred me back to the first gentlemen. I finally give up and write the email (cancellation@2-10.com), what is the point of posting a phone number if I have to send an email for cancellation? Just post the email address, easier that way.

So bought our home with the 2-10 Warranty. Let me tell you that Warranty is a joke! We have been without a refrigerator for 2 weeks. We have to do all the legwork with LG and pay out of pocket for labor. These people at this Warranty company are absolutely clueless and could care less about your family. DO NOT! I REPEAT DO NOT BUY a WARRANTY from this company! It's as ** as it gets!

We canceled three home warranties with 2-10 for various reasons, but I was completely blown away by how many times I had to call just to reach someone efficient and knowledgeable. After receiving only two out of the three refunds they claimed were processed, we were told the third refund was processed a day later and would reflect on our card within seven business days. Those days passed, and still—no refund. We called again and, sadly, spoke to the same representative (didn't get her name, we spoke to her a few times and she wasn't very helpful) who assured us it would appear in another day or two. More time passed.

I purchased the deluxe home warranty from 2-10. When my HVAC broke down I got diagnostic from an out of network contractor because I was told on the warranty company I had full reimbursement. I submitted all the documents and was told my account for reimbursement would only by a fourth of the estimate cost, however when I spoke to the first claims specialist I was told it would be $3K more. So one representative blamed the other for misinformation yet when I purchased the warranty everything was covered. They are liars, misleading and trying to avoid paying claims. There’s no way they have a 97% pay out rate!

I’ve been with 2-10 Homeowners warranty for about 3 years now. Recommended by my realtor when I purchased my home. I’ve been dealing with them and it has been the worst experience ever. I’ve been having issues with my HVAC system and haven’t had AC for the whole entire summer. I live in FL so it gets very hot. I’m on my second or 3rd compressor that they keep replacing. Each time they replace it, it’ll only last few days till it goes out again. I suggested that they should replace the whole entire unit instead of paying the contractor $3-4 each time they replace the compressor. That way they save money and I don’t have to go through all the headaches. They never listen. The last contractor that came out suggested they should replace the whole entire unit because it’s old. So 2-10 called me and would give me $1,600 so I can get the unit replaced myself. It would probably cost upwards of $10,000.

I've had nothing but bad service for the last two years. I called to have the heating element replaced in my oven. They sent a tech from a local repair company and he replaced the element. When my wife needed to use the oven it was overheating. We called again about the issue and they sent the same tech. He said that it needed to be calibrated. We called a third time and asked for a different company to come out as the problem had not been resolved. The tech from the second company shorted out some wires and we can only use two top elements as a result and still can't use the oven. This experience began Nov 2024 and has yet to be resolved.

We have had 2-10 for over a decade and every time I have filed a claim with them, the repair has been a long, drawn out process. The only reason I hadn’t canceled so far is because my husband thinks extra and extended warranties are good to have. I can’t even explain the entire saga of my AC repair here (it’s in my other reviews if you’re interested), but it lasted YEARS and ended with me still having to pay another company $1500 out of pocket to have the repair completed properly. I opted against using them when my washer went out because I knew it would take too long and I didn’t want to go to the laundromat for months, so we just bought a new set. I’m currently 3 weeks without a working oven with no end in sight. Based on their track record, I’ll be lucky to have one by Thanksgiving. Avoid this company.

Do not use them!!! They employ unprofessional, scary people. Don't do it! Zero communication, no showed at least SEVEN TIMES! Contractor threatening over the phone. Lying repeatedly, 2-10 accepts this behavior and continues to employ people who should NEVER hold a "license." Yeah maybe purchased online.

Worst customer experience! Recent water heater changed. They are not align with Virginia code. 2-10 asked to pay $500 for the contractor working only for Virginia code. I did it but I am not satisfied so I called for cancellation. I made 5 calls, first person started the cancellation and I have to call and ask for the status. When I made a call on July 23 9:02 am. Agent connected and said, "Your policy is not cancelled." I told the few other agent told it in progress but she told that, "None of other agents do not have knowledge, you have to submit email and without it won't get cancelled." I asked to call their supervisor. She refused and also she said that, "My supervisor cannot do anything if I cannot do anything." I never experience these kind of worst customer experience.

This is the worst experience with a business of my life. We have been without air conditioning for 20 days while our region is under excessive heat warnings. We have spent hours on the phone every day since July 5, and today when they finally approved the work and parts, they had the wrong part and now we have to wait for them to approve new parts… so who knows when we will have working ac. When you do get ahold of 2-10, every person tells you something different. Example- one recorded call the person informed us it was all covered. 1.5 hours later a different person called needing us to authorize over 1000 in charges… which we did because we are desperate, then the next day we call to check in and they say we have to authorize the charges because they didn’t get that… and it was on a recorded call. Horrible customer service, rude, and incompetent.

We have had (and are continuing to have) an awful experience with 2-10. Our dishwasher broke two months ago and we are still waiting for them to order the part for the technician to replace it. They have sent four different dishwasher repair companies out, and these guys either wouldn’t show up or wouldn’t submit the report properly and we would be back at square one waiting for 2-10 to send someone else out. Every time we call their customer service they either tell us a lie (like the technician is coming today to fix it), or hang up on us. This company is an absolute scam and I would not recommend using them for your home warranty.

The worst home warranty company. I have many friends who have dealt with HVAC issues and their companies send out a contractor who actually fixes the issues within 24 hours of reporting. 2-10? Not at all. We are on day 14 of flooding and excessive damages being caused in my brand new build home because they can’t send out a contractor worth their weight in quality. What’s worse is my unit is still under warranty so the fix should be simple. Oh, let’s not forget that this has been an ongoing issue for over a year and last year two contractors told 2-10 the coil needed to be replaced. Rather than going through the warranty process to replace it they keep trying to put a bandaid on it.

I have had a horrible experience with them, long waits to assign a contractor, poor customer service, if you want to speak to a supervisor they will call you back in two days. It took me almost months to have someone come and service my washing machine. They are not focused on customer service at all.

Won't reimburse for anything. I paid $6,300 for an HVAC system and they wouldn't cover it. I then got approved for the pre-approved amount of $300 (Yippee) and they took another $100 out for the "service fee." I used my own tech and they didn't pay for anything with that $100. Just another scamming home warranty company.

Wish I could give “0” star rating. In 7 years we’ve had to use them 3 times. Each time was a hassle with their claims process and 2 of the times we had to pay out of pocket because it was over a weekend (their claims department is closed on weekends) and was an emergency (broken water heater once and no AC the other). We could start a claim on-line over the weekend but it wouldn’t be processed until Monday. When the AC went down it was on Fri at 5:10pm. The on-line work order recommended an in-service AC repair company, but they were closed and didn’t open until Monday. No way were we waiting until Monday when it was 85 degrees in the house.

This company is NOT interested in the best interest of the consumer. They will go to ANY length to push out a claim for non-payment. The hold times are ridiculous. I was on 3 way call multiple times for over an hour with the 2-10 representative and my out of network contractor (due to long wait time for in network to 2-10). We were on these call for well over an hour some times close to 2 hours with several holds in between. The questions go round and round to each and every component of the HVAC system.

Absolutely the Worst Experience I've Ever Had With a Home Warranty Company. This has been, hands down, the worst experience I’ve ever had with any professional service. It started when our hot water heater broke. It took three days just to get a technician out, and when they finally arrived, all they did was flip a switch and claim the issue was resolved — it wasn’t. They closed the claim anyway. When we called the warranty company, they said it would be another week just to send someone to properly diagnose the problem. Out of desperation, we asked what other options we had. They told us we could hire our own plumber and they would reimburse us. We paid out of pocket for a brand new water heater — and of course, we never saw a cent reimbursed.

Several months after buying a Supreme policy, I had a washer drain pipe leak/overflow that ruined floors and drywall. To mitigate and stop the water I paid for an emergency plumber to come out. After waiting 45 minutes, the operator, who was "difficult" and unhelpful, said they had no department for that and I should have waited 48 hrs. after the leak so that they could determine an emergency! They refused to even open a claim. Not only did they refuse to send out a contractor, they refused to pay for clearly covered items. She would not discuss the water damage saying that I didn't have a "structural" policy - whatever that is.

I am very disappointed in the service of 2-10 Home Warranty! It's very difficult to get people answer the phone at times. Phone rings forever and have you listening to music for 15 minutes before you decide to hang up. They are horrible about keeping you updated on status of claims or work. When things are needing to be resolved, there's no sense of urgency of your situation. I have been either without a refrigerator or not able to use the one they have replaced for now going on 3 weeks. It's not their family or food so they act as they can careless about expediting your concern. Apparently they use shotty contractors that contributes to their horrible customer service. Once I get my issue rectified, I will cancel my service to find a more reputable provider. This is just SAD.

If you desire to spend hours trying to find someone willing to accept the meager rates they will pay and weeks waiting for the approval and reimbursement of a repair then this is the company for you. I have been a customer since the 1990s and I must say that this company has gone to pots. They used to take care of the customer and truly give you peace of mind but no more. I think it's time for me to say goodbye and start putting more money in my emergency fund....at least I won't have to haggle with contractors and argue to get paid.

Their service providers sent to replace a garbage disposal never got authority and we wasted months and ended up doing it ourselves and they said they would reimburse but they won’t send us reimbursement. They have insane wait times to reach anyone by phone. I did not renew. Waste of time and money.

Do not give them your business. We've held a home warranty with them since 2017. When it came time to finally exercise the warranty and get a significant repair done with regards to our HVAC unit, they paid $200 of a $1600 job. For situational awareness, we had the supreme package and the luxury package add-ons for total coverage. You will not get a return on value for the money you pay 2-10. Take the money you would otherwise pay them, put it into a high interest account, and save it for when something fails/needs fixing.

Finally had someone come out this past Friday and tell me the exact same thing. The other two companies told me that the unit needed to be fully replaced, and it was because of how nothing was done to code and install error. Mind you this is the company they hired to come and take a look at my property. 210 an hour later after receiving their contractor's recommendation for replacement cancel my claim and denied it and said it was due to service install error even though they are the ones who installed it in the first place.

I regret ever signing up with this home warranty company. When my air conditioner broke in the middle of summer, I filed a claim right away. It took them over a week just to send a technician, who was clearly overbooked and rushed. After the inspection, they denied the claim, saying it was a “pre-existing condition,” even though it had been working fine until it suddenly stopped. Customer service was unhelpful and borderline rude. I had to make multiple calls just to get basic updates, and every time I spoke to someone new who had no idea what was going on. In the end, I had to pay out of pocket for the repair. This company is quick to take your money but slow to provide any real service. Avoid at all costs.

A 2-10 warranty was provided to me by the seller of the house I bought. The heating system was working when I moved in but quit shortly after with high CO2 reading. 2-10 decided that this was a precondition. Even though this was a condition for buying the house, they didn't care and left me in the cold month for over a month by turning down my claim.

Terrible!!! I filed a claim for a simple problem 2 months ago. Got an email saying I will be contacted. Other than that email no one has contacted me. No one answers the phone when I try to call. I've left at least 5 phone messages and 2 emails with no response. AVOID THIS COMPANY!!!!

Updated on 05/09/2025: UPDATE MAY 9: After filing a claim escalation with 2-10, a "Customer Advocate" reached out to me on my case. So far, she has been pleasant to deal with. She requested that I get a second opinion from a contractor and they will reimburse me for the cost of the second opinion. She even followed up the following day to make sure I was able to get a contractor scheduled to come out. I think it's important to note here that she is a "customer advocate" and not a supervisor. It seems like she is an internal mediator between the claims department and the "High Dollar Claims" Department. We shall see how this continues to progress

No matter the claim they will say your issues are pre existing! Avoid 2-10 at all costs! We had issues with our AC units upstairs and downstairs that they said were both or existing. Not helping us cover anything. What is the point of a warranty if they don’t help you out when you need it? Such a waste of money.

They contract with the worst repair companies. We’ve had so much trouble over that only two claims we’ve filed. Contractors not showing up, ghosting us, etc. It’s a hassle. Don’t bother with their home warranty.

I purchased a 210 home warranty through my realtor and it started the day that I closed on my home which was January 21, 2025. 10 days later my refrigerator broke so I called them and they explained that I should go to the website to submit a request for service and they specified that I should not escalate anything because that will make the process slower. In their contract, they say I will receive a response in 24 to 48 hours. After 48 hours I received a phone call that said they will be looking for a contractor and I will hear from them in 24 to 48 hours. I heard from the contractor a couple days later and they set up an appointment for a couple days later. When they arrived, I was told that the parts were no longer available and then I would receive an email within 48 hours stating whether they found the parts or I would receive a new refrigerator.

I submitted a claim for a faulty water heater, they responded 3 days later that they could not find a contractor in my area, so it was up to me to find my own contractor. I found one who did a great job. I submitted my claim, and they only paid 1/3 of what it cost me. They had promised over 2/3 of my claim, but because they said because they finally found a contractor, over one week later in my area, that is what they would have paid them.

I've had the warranty for 1 year. I've opened 14 cases. Only two of the items are closed, because I chased the builder. 2-10 is not a Warranty. They have no leverage over the builder. They do not follow up with the homeowner or the builder. In a recent call I was told there was nothing 2-10 could do to help me with the builder and I should file a lawsuit. What value to they bring to the transaction. Do not spend money, it provides zero value.

I would never again buy a home warranty from 2-10 for appliances, electrical, heating, etc. They are so polite and wonderful when you purchase the warranty, but when you have a problem, as we did with a heat pump, we never get a straight answer, but were told we were in a wait period for them to find just the right part; this went on and on for weeks. We had the house on the market, no heat and needed an answer so we did not lose the sale. To them it did not matter!

2-10 Home Warranty only covers failures where the problem begins after the start of your service agreement... So the age of the system does matter if they can prove the "damage" predated the service agreement start date. And the only way to know if a claim is covered, is to submit a claim; have a 2-10 contractor tech come out and assess what the problem is, what the fix is, and when the problem likely started.

I called three times with a water leak at the base of my toilet. The problem wasn't fixed. The first time the contractor/owner of the company came with a trainee and had her do the work. The problem wasn't fixed. I called the 2nd time, and the contractor/ owner came and said the problem was fixed and there is still a leak. Called Home Buyers and was given a 3rd work order number for the same incident. I also left a message for the contractor, and he hasn't returned my call.

Updated on 03/08/2025: Update on 2-10 Home Warranty issue over broken glass stove top (cracked): We are 4 weeks in. 1200 in lost wages over 4 days of waiting on techs. We have had 3 people out. Last one (3rd visit) was to bring new glass top. He did not. At this visit, he wanted 142.00 to order top because that was not covered by warranty company. Well, we have already paid the 100.00 deductible, twice. So, not paying the $142. Top not ordered. At this point, a new stove would have been cheaper for not only us but 2-10. Update tonight is that they will be here in 2 weeks to maybe replace the top? Not sure because we are not paying $142 when our contractual obligation was 100 which we have now paid twice.

The worst, Run away as fast as you can. Paid them well over $12,000 over the course of 7 years. Put in a claim for the dishwasher. They kept it at $400 then sent me a check for $325. I said, "Hey I want the full 400." They said, "We're deducting $75 for the contractor." I said I paid the contractor the 75 dollars. They said, "No no. We have to pay him as well." So the cap in the agreement is not what you'll receive. It's that minus the copay.

Hi Brandon, we're glad to hear that your claim has been resolved. We hope that we've repaired your experience. We appreciate your patience and we'll do our best to make sure that you have a more positive experience next time.

My water heater went out two weeks ago and I called 2-10 Warranty and they sent out a company to look at it. The water heater had to be replaced. To my surprise, I had to pay an additional fee of $405.00 for the parts that were not covered in my policy. Keep in mind, this was not explained to me. I have been with 2-10 warranty for five (5) years and my payment is $98.73 and it's not worth the cost. You will be better off just saving your money in case you have to have your items in your home repaired.

Our gas water heater recently went out, so we opened a claim with 2-10. The company they assigned did their assessment and it needed to be replaced. The information was sent to 2-10 with the itemized list of what needed to be done. 2-10 came back and not everything was covered. Our water heater is 20 years old, so everything for the new water heater needed to be brought up to code.

Our water heater, Rheem/Rudd, went out and stop working in our brand newly built home which was one year new when it broke and after the home builders warranty expired. Contacted 2-10 to get it fixed, and was told they had no service providers to fix it. They approved us to seek support from a non-contractor. We had to pay $910.00 to get the water heater fixed. 210 reimbursed us $275.00. This was unacceptable. We have not renewed our home warranty with them.

Absolutely GARBAGE. Customer service is a complete joke. The contractors they use are absolutely bargain basement and will slap together a job to save a buck. We had our air conditioning go out and they refused to cover the replacement. We had a pre purchase inspection on our home that literally took infrared pictures of the cold air and its temperature coming out of the vents and they tried to pull the whole “pre-existing condition” on us. This company should be investigated for defrauding and lying to its customers. You’re better off taking your money and lighting it on fire than giving it to these crooks.

AVOID THIS COMPANY! Calling customer service takes at least 45 min each time and they DO NOT call back with the callback option. I made a request for refrigerator repair and they sent a contractor out that DID NOT even work on the fridge yet I had to pay $100. They sent another contractor out, and he worked on the fridge, yet that didn't fix the issue... I have to pay another $100. They will continue to attempt to fix your issue by trial and error at YOUR EXPENSE. By the time you've paid for multiple visits, you can simply buy a new appliance. They do not have a cut off point to repair attempts before replacing the item because THEY DO NOT INTEND TO REPLACE ANYTHING. This company is a scam!

I recently had a very poor customer service experience with this company. I was transferred from one person to another for over an hour, and still didn't get a straight answer to my questions. Very disappointing.

DO NOT GO WITH THIS COMPANY. Filed a claim on October 28th and after 3 different contractors they sent, it is December 4th and we still do not have our Gas Pack working and the lows are in the 20's and 30's just about every night. They said they ordered the part and then the contractor went to get the part and it was not there. 2-10 assured contractor it was there so contractor went back again and it was still not there. Then 2-10 said they would order another part but then said the part isn't available anymore and they are having to have a part made by the manufacturer.

We had a terrible time trying to get our HVAC unit fixed. 2-10 sent out one vendor who made a diagnosis and we paid 100 for that but he then declined to do the job so 2-10 sent out another who after two visits and spending 850 we had air and no heat, so another vendor was sent out and his diagnosis was that we had no freon ... after just paying 500 from the last vendor!

Have not had one successful service request with them, their contractors do not answer their phones or respond to the service requests and 2 10 customer service are trained to be dismissive and rude. I have never been interrupted so many times in a single conversation. These people are there to take your money, not to help their customers. They will literally pull every excuse out of the book and keep telling you within one business day then within two business days and all of a sudden it becomes within six business days and then becomes an endless loop of no one answering the service requests. Then if you use an independent contractor they will not honor their reimbursement policy under any condition. Terrible home warranty, STAY AWAY.

I am extremely dissatisfied with my experience with 210 Home Warranty. Trying to get in touch with anyone is nearly impossible, and when I do, the customer service is subpar at best. They don't even have email support! What if I was DEAF?! Despite having a warranty, I’m still being charged for services that should be covered, and the entire process is a hassle. It's not worth the stress or the money. Save yourself the trouble and look elsewhere for home warranty coverage. I would not recommend this company to anyone.

Our refrigerator broke. It has a coolant leak. We are now going on 1 month with no refrigerator and the repair is not schedule for another 2 weeks. Worst customer service experience I have ever encountered.

This company started of okay the first year, but got progressively worse during the second year. I will not be going with this company once my contract expires. They are very difficult to get a hold of. They almost never respond to an email, so you need to call, which has an average wait time of over an hour. They say they have a call-back system, but I have used it at least three times and never received a callback. They also seem to have lost all their contractors in north central Kansas. A company 2-10 worked directly within year one of my contract (i.e., 2-10 hired them to make a repair on my property) said they dropped 2-10 because 2-10 is too difficult to work with when I had said company back out for a repair in year two of my 2-10 contract.

Miscommunication nightmare. Put in a claim AC claim two weeks ago, technician came out and told me that compressor needed to be ordered and that it would be 3-5 days. After called for an update after a week got told my part was ordered. A week later I call in again and got told my part only now is at the requisitions desk and should be getting ordered. Why would they say 3-5 days two weeks ago and it’s only now in the process of being so sourced and this whole time no one had reached out to me. I was the only one reaching out.

Absolute "WORST" customer service and home warranty service provider I have had the displeasure to have dealt with. Service reps will lie and try to postpone taking actions just to keep your monthly payments going into their pockets. Nothing is beneath them when it comes to fraudulent service! Save yourself,...just dont!

This company is a complete scam. We had an HVAC claim that was completely and egregiously mishandled. I am beyond frustrated with the terrible service from 2-10 Home Warranty, especially regarding an HVAC claim that has turned into a complete nightmare. When I initially filed the claim, 2-10 sent a so-called technician who spent no more than 8 minutes at my home. He barely looked at the HVAC unit, didn’t even attempt to diagnose the problem beyond seeing if it would turn on, and then had the audacity to collect the $100 service fee and leave without any resolution or consideration of the issue.

Buyer Beware! Do not waste your money on this company. Do your research and pick a different one. I’ve been out of AC almost 2 weeks in the middle of summer in Arkansas. The AC company that they sent had the part but 2-10 Home Warranty wouldn’t allow them to use it bc they could get the part cheaper, so I’ve been waiting on the cheaper part for 2 weeks. They give me NO ETA on when it will be in or fixed and the customer service is rude and clueless. They will give you the run around anytime you call and act bothered you are calling. This could have been fixed 2 weeks ago, but they use their own cheap parts and apparently the slowest shipping required for it to get here. The ac company affiliated told me one lady was waiting ALL SUMMER for her part to come in. 1/10.

2-10 Canceled the coverage I had with them without timely notification because they had computer issues that prevented them from collecting premium electronically. Who is responsible for the error? Apparently, customer service wanted to pass the blame to me the customer and did not apologize for the error. I was told that in order to resume the service, I had to pay 2 payments. No thanks, and good riddance. Poor customer service and poor policy practices. Call or email a customer timely when issues arise rather than 2 months later!

First time working with them and will be the last. Decided to keep them due to the builder using them. Time to file a claim and getting the run around from both them and the company they hired. Save your money and go with another company.

This Company is totally unreliable!! In early June I called to file a claim because our AC wasn't working, I was told that the policy had been cancelled in 2022!!!! But as I looked at the bank Statements we've been paying them up until May 2024 which covered us till June 16th. I definitely stopped payments and called them!!! Wanted to talk to a manager in charge about why we had paid them for the past 2 years and wanted my money back!!!

The WORST home warranty company ever. I will be reporting them to the Better Business Bureau as well. File a claim to get my toilet tank to start running and the contractor they provided me business is permanently closed. I went through 3 contractors before someone could come out and fix it. The contractors they provide NEVER answer the phone. 2-10 does not communicate with their customers or contractors. I will be taking my business elsewhere.

This home warranty was a complete waste. I won't be renewing it. You pay a lot only to get poor contractors and terrible customer service. I had to dispute my bill with my credit card company and hire my own contractor. I should have checked the reviews before purchasing.

I file a claim on 06/21/2024 for HVAC repair for my house, today is 07/17/2014, almost 4 weeks, still waiting for ordering parts, terrible service. I offered to reimburse parts cost to me, so I can have this repair done sooner, they refused.

TRUST ME, you do not want to do business with this company. I would give it 0 stars if possible. I had a warranty for a few years and then my refrigerator broke and I made a claim. They only gave me $1400 for a refrigerator valued at $2999. I tried cancelling my warranty for the following year that I paid for in full after this issue and they decided they were not going to give me a refund and cancelled it anyway. It is July 2024 and the warranty was supposed to be good until June 2025. They robbed me blindly twice. There are so many other warranty companies. Please do not sign up with them. You will absolutely regret it. I wish I had done more research. They have a horrible reputation.

Would never recommended this company ever! Spent 5-6 days without AC with my parents who are in their 80s. Lack of communication from this colaina and never showing up with the part at all.. You're quick to take our $$ but not to fix anything. Then waited til day 5 without AC to tell us ya don’t have the part and can’t fix it at all. We spend $100 just for someone to come out and then never show up at all. We ended up having to come out of pocket for another company! Just to get AC I also had to purchase a portable ac just so my folks to survive the 5 days in 97 degree weather

2-10 has the absolute worst customer service. I've used other home warranty companies without issues, but 2-10 does not have any interest in keeping their customers. Plan to wait on hold forever when you call and not get resolution. Most recently, I was on hold for 45 minutes. Won't be a returning customer.

This company shouldn’t be in business. Since we renewed our initial policy we have actually had issues in our home that have been an absolute disaster to get handled. Our hot water heater went out and it took 3 weeks to get a resolution, and would have been longer had I not called back and forth to get these approvals complete. The first two vendors they assigned never called or reached back out even after I tried to call them. Every time you try to call customer service it’s over an hour to reach anyone, so don’t plan on having a full time job if something goes wrong because you won’t have time for that part of your life.

I been dealing with my AC unit for 2 weeks and still no fix. At first, the ac unit would not shut off, call in a claim, got a tech out, he clean and refilled with freon. That same day the breaker tripped so I called back to get a tech out. From that point on the unit would run 30mins and the breaker would trip. I made a new claim to have the electrical box checked. Never got a call from the contractor for an appointment so I called back and was told the contractor refused the claim and they had no one in my area to fix the tripping breaker and that I could have an electrician come out myself to check the breaker so I did just that.

Pleased with turnaround time on payments. Almost impossible to reach a person in customer service. Most communication is through their customer portal which severely restricts reaching a customer service person. One of the most difficult customer service systems I have dealt with.

If I could give a zero I would. Whomever is approving the claims need to be fired. I have been without air for 3 weeks. They have sent the same contractor twice and the 1st time they came they told 2-10 I needed a part to get my unit to work but 2-10 sent them again to see they could fix it without the part. Did I mentioned this is a new unit 2-10 had installed and it's only 4 months old?

Right upfront. We give the representatives we’ve talked to in the customer claims department 5 stars. They are doing an impossible job. The rest of the company gets an 1 because there is no lower rating allowed. Our AC stopped working 5 days ago. A local HVAC vendor was rapidly dispatched, and he made a diagnosis. He said he provided all the info to the 2-10 parts procurement department in order to get the part in 3-5 business days. Three different claims reps told us he didn’t, and gave us three different lists of necessary info to get the part ordered. Vendor didn’t return our calls. His voice mailbox is full. No progress over the weekend. Fourth of July coming up. We call the company that does our regular maintenance. This morning, they are here. They quickly diagnosed the problem — THE VENDOR HAD IT ALL WRONG. The very pricey part he wanted to replace had nothing to do with the problem.

Was a customer for 8 years. Monthly fee increased each year. Watch out for the clause that if damage in an appliance is caused by an uncovered component they will not cover the repair. For example, the tech believes a leak in my washer soap dispenser caused damage to the rest of my washer so they would not cover the repairs because the soap dispenser is an uncovered component. I cancelled my service that day.

I had my water heater explode and leaking on father's day. 2-10 was closed so I called a contractor to come and shut off the water and get a new tank. I notified 2-10 and had work completed. They first told me it was not covered because I did not go through them so I was going to cancel them. They agreed to have contractor send over the bill for them to look at. It was 1050 for emergency visit as well as replacement. They said they would only cover 520, they don't pay for emergency visits. Now they say I have to pay the contractor first before they will pay anything. I have been sitting on hold for 2 hours waiting to speak to someone and No one seems to help. Don't waste your money. I am sure other companies are more geared to customer satisfaction. I have had this coverage for 6 years and this is the first issue. I will be looking for another company.

2-10 HBW will do or say just about anything to DENY your claim; when they DO pay out, you can expect them to nickel and dime you to death! They do NOT have many "in-network" providers; instead they "authorize" you, the homeowner, to find someone local to do the repairs; then they pay a tiny portion of the actual cost. It took us a week or more (with no use of our kitchen sink) before we found a plumber to diagnose and repair our garbage disposal. We called for authorization (which in my 20 year history of dealing with this company, was routinely given to the contractor at the time of the repair). The reps said, I will call you back. But she did NOT call back; not for a few days.

If I could give zero stars I would. Our AC went out Sunday night. I called and the after hour voicemail said in an emergency they should with a reimbursement of $250. I called and got someone out here. The unit was completely out of Freon and fried. It needs to be replaced. It's June in Georgia and our house was 87 degrees. I've got a special needs five year old that is current immobile due to a cast. The techs we called got on the phone with the warranty company and told her there was nothing they could do to fix it. It has to be replaced, but they could do it that day. In total I was on hold for THREE HOURS waiting for her to get authorization just for her to let us know that they would not authorize a new unit. If the tech could fix it, they would only reimburse us $500 for a $4500 repair.

Please do not consider this company if you value fair treatment when something breaks down. I purchased a home with older but functioning appliances and HVAC, seeking protection through a 2-10 Supreme warranty for any potential issues in the first year. Trusting my realtor's recommendation, I believed this was a reputable company.

I have tried calling this company for 2 days. I am on hold right now for 35 minutes. I tried for a call back and never got it. I cannot believe they have no one on the phone some customer service! DO NOT USE THIS COMPANY!

If I could select a zero I would. I've been trying to get my dishwasher fixed for over 2 months. 4 technicians have come to my house 2 for appliances and 2 plumbers. The appliance guys say one thing and the plumbers say they don't know why they were sent because they don't fix dishwashers. I have supreme coverage and have had 2-10 for 5 years with no major breakdowns or need to make a claim. Customer service runs circles around me and there's never a supervisor available. The one time I have an issue, it can't be fixed. I would have been better off saving the $3k I've paid them over these years and just bought a new dishwasher instead. Warranty coverage is a scam.

I have been a 2-10 customer for a few years. Last year, at the beginning of Spring, the AC stopped working. 2-10 partially paid for a new system, although I still had to pay $1600 out of pocket. The company that they dispatched was a one-man company, and the guy wasn't all that responsive. The unit was replaced in April, and by October, we had major water leaking issue from the AC. The company came back out and said the drain was clogged. He *supposedly* unclogged it. We never used the AC again after that.

I worked w/ a senior associate at the company to resolve my issues. I was able to collect the reimbursement I was due according to my agreement.

Worst warranty company ever. Stay away. Our spring on our garage door needed to be replaced. We been with them 18 years and they only would give $140.00 for both springs on garage. They said $340.00 but that included trip call, labor and parts. We were supposed to send in payment for next year. But I’m doing a Chargeback for a scam company. I told them that’s a discount card not a warranty. Zero Stars if possible.

Buyer beware....EVERY single item, even if under one trade, and one visit is charged at $100 service fee. Today I had an electrician out ($100), Appliance repair ($100), and a plumber ($200) because I had a toilet running and a washing machine valve that needed to be tightened. The plumber found 8 faulty valves of which he had to get approval to repair. 2-10 called and said EACH valve will be a $100 fee to repair. The rep, who was very nice, was able to get down to 5 @ $100 by grouping the areas. That's right. They were going to charge me $100 per valve. Still this is on top of the $400 I paid today....boom $900 and that after almost $800 paid for the home warranty.

Absolutely scammers!!! I will never buy, agree to buy, or recommend this company. They use the worst companies in the areas that come in, collect their service fee and do no repairs. After hiring an actual plumber that did $1,500 repair, they agreed to reimburse $400. 5 months later, I still haven’t seen a check after numerous emails, phone calls, sending receipts and documents. They also told me they will reimburse $100 service fee for that Mickey Mouse plumber they sent. NO money received and no record of it ever being “approved” by the company. Their customer service personnel is rude and allowed to lie and obfuscate. Total FRAUD!

I bought my home in December 2022 and my realtor purchased the 2-10 warranty for me as a gift. I renewed the warranty the beginning of 2024. On May 8th 2024 I filed my only claim for HVAC issues. The service contractor never called, so on the 3rd day I called and he seemed surprised that I was calling him. I asked when was he able to come to the house and investigate my HVAC issues, he came right over and after about an hour he said it was my thermostat and said it needed to be replaced. He said he had one which he could sell me for 150.00. I informed him that I thought all items which needed to be replaced were covered, but he said it would cost me 150.00 for him to install the thermostat, so I paid it as I wanted this HVAC issue resolved.

I sat for 30 minutes on the phone waiting to talk to a representative. I had to hang up and called back. I have now been on hold for one hour! I bought a home recently and my broker purchased this warranty. Atrocious.

If I could give zero stars, I would. I have had 2-10 warranty for 4 years now and I have never filed a claim. I recently filed a claim for my AC unit because it was no longer cooling and was leaking refrigerant. When I called to check the status of my claim, I was told that it was denied because it wasn't "normal wear and tear". The rep that I spoke with accused me of damaging my own AC unit as if I had nothing better to do. This company was recommended by a realtor, but having this company was the worst mistake I could have made. Do your research before settling on any warranty company. I'm definitely looking for a new one.

In December, we encountered an HVAC issue and sought assistance from 2-10. Since then, we've been in a continuous loop of communication with them. Despite numerous calls, the responses remained consistent, with phrases like "we don't have an ETA" or "there's no new update" being the norm. Then, on Friday, April 26, 2024, they claimed the delivery was made on March 22, 2024. However, our contractor disputed this, stating they hadn't received it. Despite these discrepancies, as of Monday, April 29, 2024, they still need to reorder the item. This ongoing delay is particularly challenging given my health issues, compounded by the sweltering Virginia weather at this time of year. It's been an incredibly frustrating experience, made worse by the lack of communication. In fact, I haven't received any relevant updates or confirmations via email since January 17, 2024.

I have only used my warranty twice and both experiences were the worst ever. My air system has been out since 4/27/2024. I filled my claim out and waited on a call today from the assigned contractor. I had to contact the contractor because I never got a call from them. When I did finally get them on the phone I was told they are unable to service me due to employee shortage and I needed to contact 2-10 to have them assign me a new contractor. I called 2-10, & after a 37 minute wait on the phone, I was assigned a new contractor. I was told it would take 48hrs for the new contractor to contact me to schedule them to come out. So now I’m on day 4 with no air in 80 degree weather and I still have to wait 48 hrs for the contractor to even give me an appointment date. This is by far the WORST warranty company ever!!! DO NOT USE this company.

I cannot recommend this company less. The gas oven/range in our newly purchased home was installed incorrectly before we bought the home. It was not set up correctly for propane instead of gas, as it was missing the required conversion kit. The inspection did not alert us to this, and once we had a technician come out to repair the oven, the damage was too complete and the oven needed to be replaced. Though this clearly falls under what the warranty should have covered, they refused. Save yourself the frustration and give a better company your business.

Exceptionally poor customer service and failure to contract with repair technicians effectively. Do not waste your money or time on this company. I requested repairs of my dishwasher and when the technician failed to complete the job the company refused to find another technician. This went on for a month. Furthermore, there is no way to cancel your service. I ended up having to have my credit card company dispute the charges and bar 2-10 from further charges on my credit card.

Updated on 05/11/2024: Follow up to previous review. Three weeks later our air conditioning is still not fixed. More hours spent on the phone and having their contractor come to our house twice. He spends hours on the phone with them as well. Unbelievably bad hold times and customer service. They finally approved to replace our leaking evaporator coil after putting in refrigerant twice which leaked out and left us with no AC in blazing hot weather. However, a few hours later they changed their approval and only agreed to try to repair the leak instead. Per anyone in the air conditioning business, this will not work.

This company will look for any reason not to approve the claim. I am a customer for 2 years, after 2 years I filed my first HVAC claim. After they sent out their technician, they denied the claim, I feel like they didn't even look at it or research it, within 24 hours I got a voice mail saying the claim had been denied with no reason, just it's been denied. I called in and they offered to escalate the work order, after the work order had been escalated it was approved, but there was a significant amount of "non-eligible items" to complete the service. I ran the list by another HVAC tech, and they let me know the cost for these non-eligible items is inflated, and I confirmed this via doing a search for them myself. Some of the items were also unnecessary, but 2-10's claims department said that this is what's needed to stay within code and compliance, so they have an excuse for everything.

I would give them 0 star if I could. Please stay away from this company. Our house was flooded because their contactors they sent did not fix the issues and never called us back (we waited for 3 days!). Then we spent $600 for a plumber to come at 10pm at night because the home was flooded and the 2-10 IN -NETWORK contactor never reached out. Now they are saying that we cannot get reimbursed $600, the max they can do is $250 because we did not use the IN -NETWORK contactor! And now that our bamboo flooring is damaged as well. THE WORST COMPANY I HAVE EVER WORKED WITH!

Bad bad company. Don’t trust them. They making fool people and taking money and doing nothing, when you claim they don’t help at all. They are horrible people. Bad company. They took our $250.00 and didn’t fix problem and they will charge $75 for nothing to do over your problem, I wish they shut down.

Our bathtub leaked, 2-10 sent two contractors out and said it was not covered. Our HVAC system stopped working, they send out three contractors and said it was not covered. We now have to pay out of pocket to fix both.

Fail. Every point failure. They overcharge and then take a week to get something fixed. No water, they don’t care. I imagine whatever agreements they have with the contractors is absolute crap because I can’t get any of their contractors to show up. Every job becomes a new job for me to find someone that will actually show up and you have to wait it out every time to see if they show up or not first which makes it about a 3 to 4 day process for every contractor to find out if they intend to screw you out of more time.

It’s great till you actually need service. Washer machine was making squeaking noises during spin and parts of wash cycle. Talked to Samsung and they said it needs to be serviced so I arranged thru 2-10 warranty to get it serviced. Guy came to house, tech made wife uncomfortable, actual company has no history like it doesn’t exist hiding behind a LLC. Guy ran washer for an hour and said yes washer makes noise but nothing he can do about it. Simple Google search and there are like 5 things that can be wrong plus the actual manufacturer said it needs to be fixed. Guy charges $75 for not doing anything, was waiting on phone for hour to talk to customer service, hung up. Called back and went with call back option 5 hours and still no call back. Don’t waste your money on this company. Will be canceling and spreading this message across every review site possible unless they actual try and resolve this!

If I could give them zero stars I would. Stay far away from this home warranty. I’m telling you they are horrible. They dropped me claiming that I made too many claims which isn’t true. Two claims I made which is my AC unit and my sink that’s leaking still isn’t working. I only made about 4 claims which to still doesn’t work. They don’t replace anything that needs to replace. They only will try to bandage it up. This home warranty needs to be reported for fraud. There is a limit you can’t go over in a year. They won’t tell me what that limit is, because clearly I didn’t go over it. Please guys do your research before getting with 2-10 home warranty. They are a fraud. I already was getting with another home warranty company, because I wasn’t satisfied with 2-10. And the good reviews are fake and are from people that works with their company.

We had to file our warranty concerns with them during our first anniversary of being in our new house. They were horrible to work with, basically denied all our claims, even though it stated in the booklet these things should be covered. It was difficult to get anyone to talk to or return our calls. They didn't seem to know what they were doing. I would never buy one of their warranties or do business with them. Luckily, we got in touch with our homebuilder and they resolved everything quickly and to our satisfaction. They too said they try to never have their customers deal with this company and as they deny most everything that should be covered.

I have a plan that provides for a Spring and Fall "tune up" for heating and A/C. The tune up has to be done in Feb/March for A/c. I wanted to place an order for it but you can't do it on the website. You have to call them and nobody answers the phone. The wait times are outrageously long and there is not way to email them. I am paying for coverage I can't use because I can't get through to them on the phone. They are terrible at customer service.

We put in a service request to have our washer looked at on February 4, it is now March 5th. 2-10 Has canceled my service request without us knowing the contractor had to call and tell us after we paid the service fee twice already. We have call numerous times and their customer service does nothing. They claim all they can do is put in the notes and have a supervisor call which they never do. I put in a claim about paying 2 service fees they said they were going to reimburse for 1 but only gave me half of the cost of one. This company is ripping people off, they are no help when it comes to customer service and they lie to their customers constantly. Please stay away.

The sprinkler system is part of plumbing. Customer service says it’s not covered. They are looking for any excuse not to repair. I will call the builder and get more information on the repair. But I also will let them know that, having a warranty company like this is bad for business. I think it’s time to switch companies.

I called 2-10 service phone number during a weekend emergency. No one picked up so had to call a contractor. When I called on Monday, claims department just denied me saying, "You should have gone online." Now when you have an emergency do you first file a claim online or keep your family safe. This is big loop hole they have to avoid claims.

Way too many Loopholes and huge hassle to get reimbursed & didn't get reimbursed. This was included with the purchase of our home, 3 supposedly covered claims, 2 submitted prior to repairs & didn't cover.

I have escalated this issues 3-4 times yet no resolution. I filed a claim for my microwave to be repaired on 11/10/23. The contractor came out but couldn’t fix the issue and told me that 3 parts were needed. Unfortunately, one of the parts was back ordered until 2024. However, 2-10 shipped the other 2 to the contractor in Nov. 2023 (warehouse confirmed). The final part was sent to contractor this week Jan. 17th.

I have the highest coverage with 2-10, including added on coverage for pipe leak, roof leak, and septic system coverage. I was reluctant to renew my coverage a second year as I'd had issue getting help on weekends, but the sales associate assured me I could choose my own contractor in emergency situations like weekends and evenings. This couldn't be further from the truth.

We bought and paid for the Supreme service package with 2-10 Home BuyersWarranty. This package covers most everything for our home. Including our well pump which we have. The pump for the well stopped and we had no running water in our home. We submitted a work order through the 2-10 website, which is not easy to begin with regardless of what they tell you. We never heard back from them so the next day we called them to confirm they received the work order. They said that the work order was received and they were working it.

I apologize for the length of this... I'm disappointed and frustrated. I've had 2-10 for a couple of years now on my home. I had an air conditioner issue soon after moving in and called to submit a claim. Which was promptly taken care of. Fast forward two years with no home issues and the AC starts having issues again. (Keeps tripping the circuit breaker.) I live in Central Alabama so it can get pretty warm. I submit a service request and the first contractor assigned had a disconnected number and a shady website. I requested a different contractor which came out and diagnosed that the outdoor units compressor may be going and would need to be replaced because of age. But first he wants to replace the breaker since the panel is nearly 20 years old. Unfortunately that does not resolve the issue. Due to the age of the unit they recommend the whole thing be replaced.

I attempted to utilize their services only one time when we tried to repair our washing machine. I paid the fee to get the technician to come inspect it and never heard from anyone ever again. To make things worse, we subsequently moved and tried to cancel our service subscription. I recently found out I'm still being charged the monthly fee. Currently trying to get in touch with the company. Please do not use these frauds.

These people send hard copy letters to our house every 2 months, pretending that we have a home warranty with them that is about to expire. If we don't "renew" with them, "the potential lapse in coverage could result in us being liable for all costs!!!!" We have never had an account with them and have zero do with these shysters. I call the number on the letter every single time. Sometimes they pretend the "property code" number on the letter they sent doesn't come up (because they don't want to remove us). It does come up, they're just liars. Sometimes they pretend they've removed our address but literally have not. They do not remove people from their scam list because they literally believe "if we bombard these people with our scam letters, they'll give in an us us!" We will not, nor would any other semi-intelligent person in the world.

Resolved.

Horrible company. The company sent a contractor to fix our minor pipe leakage but left a big hole in our drywall without repairing it which cost us more than $800 to fix the hole and paint it. Very long waiting time and rude customer service. Do not use this company!

We never had major issues, some small stuff but all the time same type of denial process took place. You call 2-10 warranty, a vendor/tech shows up after few days. He talks more works less. He looks for something to prove it’s pre existing but says he would try to get it covered. His attire is shaky and untrustworthy. If he wasn’t thru 210 warranty you would not allow him in your house. One electrician sat on chair and start talking about his issues of life. We politely brought him back to the subject. Our claims were minor but were all denied as pre existing. I didn’t have time to call and stay on phone for 45min to hour and fight for it. I could have gotten my issues fixed for 20% of the amount I gave to 210-warranty already. I just canceled. They need to see how much money a client has given them already and they should take care of at least small stuff.

Our AC unit went out and it was 90+ degrees in the house. Additionally, there was an electrical burning smell coming into the home that made it seem like we had an emergency on our hands. We urgently made a call to the number listed on our AC unit to have a technician get out there ASAP. The tech was able to diagnose and replace the motor of the unit (which had locked up and melted some components). 2-10 denied our claim and refused any kind of reimbursement, saying it had to be “pre-approved” first. Will wait for the house to catch fire next time while we wait for a pre-approval. Thanks 2-10!

Purchasing a Home Warranty from 2-10 Home Buyer’s Warranty was our biggest mistake. Coil replacement of our HVAC is already on its three weeks being ON HOLD. The back and forth with the contractor delayed the whole process. 2-10 suggested fixing the coil, while the contractor said the coil could not be replaced. Up to this time, it is still going back and forth. Calling claims customer service is also a nightmare. It will take me at least an hour until someone picks up the call. Sometimes, I wait for someone to pick up the call, and suddenly, the message says, “The office is already closed”.

My policy was purchased by my builder as this was a new build. After being unable to submit a claim online I phoned and left my number and did receive a call back but was told that my builder had to handle the issue because "they prefer to handle these." Called my builder and was told that it was after the 1 year mark so had to contact 2-10 Homeowner Warranty. Called them back and was told that I couldn't submit a claim because the warranty had expired. This was actually the second time that I had tried to submit a claim.

The communication via the 210 site is never updated properly. Total lack of status updates and when trying to call 210 you're on hold for at least 30 minutes usually more. They do not have the best of contractors on their list and hired Advanced Home and Lawn for my dryer repair. I should have immediately requested another contractor. Things did not go well and no communication from the assigned contractor for more than two weeks but he cashed our check and never heard back from him. Neither did 210 but they took 18 days to finally assign someone else. The new contractor seems good but proof will be when the part is in and installed. I do NOT recommend 210 any more than other home warranty companies out there.

Horrible company. Sent out one of their contractors to fix my refrigerator and they made it worse. Now we need a new one and 2-10 Warranty will not fight for us as customers and only want to give us $400 for a 5 yr old French door refrigerator. They will not go after their contractor, who ruined our appliance. They don't give a ** about their customers. Bad company. Hiring atty and reported to BBB.

This is a horrible company. I name them 0-10. They give the service calls to horrible contractors. They did not fix my dishwasher. My dish washer is in the air not attached to anything. They are saying that the brackets are not part of operations. I asked them is it in my contract that brackets are not covered? They said no it’s not. I don’t recommend to anyone.

This company will do what it can to deny your claim in Sept 2023. My A/C died in the middle of summer. A technician came to my house and confirmed the only issue was the start-up capacitor, which he replaced in Aug 2023. The A/C worked perfectly for two more weeks then died again. The technician on this visit stated the Freon was gone. He submitted the claim which then was denied because a 2-10 employee guessed this was pre-existing condition. The A/C technician refuted that with them but 2-10 sided with their employee's opinion over the facts from the A/C technician. Save your money and would avoid them at all costs.

2-10 has 90-120 minute wait times. They look for loopholes to not cover you. Our hot water heater is working properly, we didn’t get hot water, lukewarm at best. We paid the $100 deductible and they add it inspected. Since it technically is working they won’t cover it. It went out completely 2 days later. Since I already filed a claim for the water heater they won’t allow another one done for it. Just a horrible company.

I'm trying to submit my first claim and no one answered the phone, they offer to call you back when it's your turn, but clearly after 10 hours my guess is that the people waiting at that time was already serviced, or not? is this company like that always or it's worst. It didn't stop there, after 24 hours I was able to talk to someone and I could not please the request because my account was on hold, why was on hold? who know they didn't know and suposedly they fixed it. Keeps getting worse, after contacting the service provider selected, they mentioned they don't work my area, so since it's Saturday go screw yourself with the ac and 90 degrees heat. I guess this is a complete scam I could have called my people and fix this immediately. 0 points review but they don't have a 0

I have had a warranty with 2-10 since April of 2017. 2-10 provided the warranty that came with the house which was a new build. Each time I have put in a claim they do not cover the issue. The only appliance they covered was my self cleaning oven and the third party repairman told me they would rather I not use the self clean feature in order to avoid any further claims on it. I have made a claims on a dishwasher, stovetop and now my air conditioner unit and they have refused to cover it. Each time I end up paying the $75 deductible, but then I also end up paying for the repairs or replacement myself. They are nothing more than scammers.

We used 2-10 from 2021, we had then great service. My experience for the last 6 months: Service request #1 AC guy can only come in 5 days. My house is in Florida was in July, my tenants have a kid. When I asked the contractor if it can possible be earlier because this is just unacceptable he replied that everyone is in the same boat, I was able to find 2 companies that were able to come the same day. I used another company and used 2-10 to reimbursement (180$) submitted the receipt online, no response.

Purchased a new construction home through a very small builder and got a 1/2/10 warranty via 2-10 Home Buyer's Warranty as part of the purchase. I closed in February 2023 and received a single sheet of paper in the mail that was my "certificate of coverage." No other paperwork or warranty agreement info with the details of what's covered, how to file a warranty request, etc.. Had to call them to get a warranty booklet - which they emailed me (why didn't that come in the mail with the certificate?). With my first warranty request/claim I called them to start the process. They told me to contact my builder.

I had three appliances with problems. Put in service tickets. Contractor came out, collected the deductible, which he promptly signed the check on my wall and collected immediately. He then order many parts. 2-10 gave me the list of parts ordered. Finally, he came out and spent about 45 minutes on all three appliances and left. He did not install any of the parts ordered. I kept telling company what he was doing, and they would not listen. About 3 months later, they finally sent out a new contractor.

Service requested for a/c over 48 hrs ago. No contact from any contractor. Service ticket said to be contacted within 24 hrs. It’s 100+ here in Texas. You can request your service request be escalated…. After 7 days! Seems to be a scam.

I was pretty happy with 2-10 for several years and even switched from AHS to be with them. I paid several years on the septic policy and when the septic had an issue and I submitted a work order. The reimbursement for the work done was $50. Mind you, I paid $100 for the work order. I paid $5200 for the septic repair and 2-10 still made $50 from this appalling issue. I made a complaint and 2-10 said they would look into it. I’ve called 3 times and they keep telling me they have to “escalate” and that I would receive a callback and never once received a callback. After the 3rd time and 2-months, I decided to cancel them ON THE SPOT. AHS will now get my business back!

On 5/15 I called 2-10 and I put in a claim online stating my AC is not working. On 5/22 a technician from Omega Heating and Air Inc. came out to my home to diagnosis the issue. Zachary spent about an hour from going to the attic and outside. He came back and stated a bunch of issue he saw why my AC was not working. Zachary stated he will get back to 2-10 with the diagnosis. I got a claim report and a text message from a Leisha A. who stated to reach out to 2-10 to go over the diagnostic report of my AC so I they can schedule a repair and replacement appointment. I got a statement that it will cost me $859.00 for repair and replacement.

Do NOT choose this home warranty company. They are the absolute worst, we live in Arizona. Our A/C broke after their hours and into the weekend, there was no one to contact, no outside contractor partnering with this company even gave us a call within the 24 hour timeframe it says they’re supposed to call, in fact they never called at all! We have a baby girl and couldn’t stand the A/C being broken, you would think they would deem this as an emergency given we’ve had excessive heat for weeks on end. No. We had to go to an outside company, couldn’t call 2-10 offices because they were closed. Forced to sleep in the heat of our house because it’s the second time they couldn’t dispatch anyone for our A/C BOTH times.

Had an emergency service need over the weekend. They are closed over the weekend and I had to pay out of pocket. Monday I made contact, they told me that they would cover the basic service cost $150 minus the service fee of $100. So they only covered $50 when the repair cost was $1300. Also, their portal does not work well and you have to wait on hold for an hour before they answer..

Hampton Roads Home Buyers Warranty customers beware (2-10 specifically); I am a 20 plus year customer of 2-10 HBW. Four incompetent contractors were sent to my home on separate occasions assigned by 2-10 regarding my AC not cooling my home properly since April 2023. IngAir, Accurate Air, Preferred Air (No show), and Jackson Heating and Cooling. Each of these contractors spent about five minutes examining my AC system and gave a bogus excuse for my system failure and stated that 2-10 doesn't cover my issue. If one of these contractors are assigned to you by 2-10, decline the offer and hire an out of network contractors. My out of network contractor immediately identified that the fan on my outside unit was spinning backwards. He did a formal diagnostic of the outside unit which was installed by 2-10 many years ago.

This is by far the worst home warranty I have ever had to deal with. Our refrigerator needed to be replaced. They kept insisting on fixing it which took 2 months… surprise it can’t be fixed. We had to buy a mini fridge that we now have been using for 4 months! Because we still have not received a new fridge! And now the new fridge will take another 2 months to get here. Their customer service is terrible and no one is willing to listen. The second contractor that came refused to even try to fix it. They said the warranty company won’t even pay him enough for this type of job. Do not trust this company. An entire family living out of a mini fridge for 4 months is absolutely insane. I would have rather just spent the money and got a new fridge months ago. Terrible.

We have had a warranty with 2-10 for the past 2 years and until now have been satisfied with the company. Our AC went out July 17 and we called immediately for assistance. We were assigned a technician who came out quickly and told us that we'd need a completely new unit. Despite approving the uncovered fees right away, 2-10 delayed moving the status of our claim for almost 4 days. When they did, they informed us it would be another 2-5 days for purchasing and then we'd have to wait for shipping. I begged on the phone for them to help us or put in a rush since we are in a heat emergency in the city. We've got three young kids and pets and temperatures are reaching mid 90s in our house during the day. It's not safe and no one at 2-10 seems to be able to help us or care at all that they're putting our family in a dangerous situation.

Firstly, I have called the claims department 5 times and each time I am on hold for over 1.5 hours. Our gas hot water heater 9 year broke and they offered a replacement of a 3 year gas heater for 559 00. We have to pay the plumber 502.00 for installation and new hook ups. I asked for a 9 year instead. I was told we could take the cash offer. Our policy says 1200 for water heater replacement. What is the problem here? Very frustrated.

When I first signed up for 2-10 Home Warranty, it was my first home in April 2020. During that time, 2-10 gave me great service and peace of mind. It was this satisfaction that I used to continue service with 2-10 in my 2nd home. However, with what began as a seemingly straightforward process quickly spiraled into a maddening maze of bureaucratic incompetence.

Do not choose this company. They have terrible customer service. If you need to contact them by phone you will have long wait times. They will do everything they can to get out of helping you. The contractors they assign take at least 30 days to show up…if they show up at all. I currently have 3 open service requests that are at least 6 months old. My AC went out on a weekend (not during 2-10,s business hours). I was lucky enough to get a company out here to replace it (I live in Florida - it is miserably hot down here right now). Of course they are denying the claim because I did not have prior authorization.

I will never recommend 2-10 Home-Buyer warranty to anyone. I think the name needs to be changed to 2-10 builder protection. This company does nothing to help buyers. I filed a claim for hardwood floors lifting in my brand new home 2 months after closing (Summer 2022). It's been a year and nothing has been done. The person working my case Rachel stopped responding to emails. I have called customer service, left several voice notes and nothing has been done. They claim there is nothing they can do as they are only a "builder administrator" It's so frustrating and they had the audacity to blow up my phone offering me extended warranty. You couldn't even resolve my issues under warranty but want me to pay for extended services? Stay away from this company and trust all the negative reviews.

I filed an online service request on 07.03.23 about a leaking water heater. I was told a contractor would contact me within 24-48 business hours. I get an email on Thursday 07.05.23 stating that they do not have a contractor for plumbing in my area so I am authorized to go out of network. I live in a county with over 260,000 people, but yet they have no one. We are told we are authorized $300.00 for a service call and the allowed amount for a water heater replacement since I have the Supreme Luxury plan is $1250.00.

I have been without a microwave for a month now. Took 3 days to find someone. Took another 6 days for them to actually come out to the house. Another week to find a microwave and get approved to be sent. Week later was told they are sending someone to deliver and install. But they sent someone to deliver and not to install so I sent the microwave back. Don't send something to my house and not install it. Common sense.

Absolutely useless. Someone needs to shut them down. Total scammers. They do nothing to protect the homeowners who purchase from shady builders. My guess is they're all in cahoots with each other. You've been warned. Do not buy from anyone offering this warranty and do not give them 1 cent. I promise you will regret it.

My water heater went out 6 days ago. I paid upfront a fee to have a plumber replace a 1 year old unit. The plumber did not arrive for his scheduled appointment and we have waited 6 days for him to show up today. He wanted to upcharge us for an expansion tank that we don't want or is not required. He left in a huff and left us without hot water for another day. We called 2-10 to explain the situation. Those call centers read their responses from a script. They could care less about their customers. We will not be renewing our policy and would hope no one else falls for their promises! Working with this company is so frustrating....who needs that!!

False advertising. Disgusting. Customer service that promises to assist but doesn’t deliver. This company is not there to help the homeowner- they are there for the builder who misled us as well! The best part is that the calls Came Asking if we wanted To renew our warranty! Are you kidding? This company is as shady as the builder.

I have been with 2-10 for a long time and up until recently, I have had no issues. In January, I did a request for service because my dryer door does not close. Someone came out and he told me he ordered the part and will return. In March I had to contact him. Eventually, nothing came of it, and I had to contact 2 10 again to request another organization. This one was worse. We texted back and forth but he never made an actual appearance, due to his rescheduling. At one point, I texted him the information for the dryer, but nothing came of that. A few weeks ago, I called 2 10 to request another company and it was assigned back to the company that never came out period. Up until then, the representatives at 2-10 seemed concerned about what was going on, until one lady got on the phone and basically blamed me because when they put me on hold to contact both companies said they were unable to reach me.

I will never use this company for any my properties. Not worth it. I had the best warranty available. AC was 10+ years. They aren't making the Freon for this anymore. They told me to keep buying the limited available Freon and replace the motor, if they make the parts for that anymore.

2-10 has been consistently difficult to deal with. The automated phone and online Portal systems are flawed and problematic, and a call takes 20+ minutes to reach a human, with a repeated message about higher-than-normal call volume. Someone should redefine "normal." Expect constant plus selling and solicitation for renewals too.

Call in a claim on 3/28/23 for hvac issues. Made several calls over a period of 6 weeks. Each call resulted in a different claim of out of pocket expenses, starting with approximately $350 to approximately $1200 to approximately $3800 and finally $4600 after 6 weeks issue still not resolved.

We've had this warranty for a few years now. We have had problems getting legitimate contractors. Last fall we had an HVAC tune up and the guy left some cap off of the compressor which cause excess water in the drip pan. Of course it cost us $75 for a new claim and service provider to come out and clean that mess up. Now, my attic fan is broken. The warranty company assigned me to an electrician and that electrician called me shortly after to set up an appointment. I could barely understand him but when he said it would be $75 and he only took cash or check due the day of completion, I was alarmed. I explained to him that this was a rental home and I lived out of state and could only do debit or credit over the phone. He then said... Bye!

Do NOT purchase or renew with 2-10 HBW! We have had nothing but problems with all of our claims. Our current claim for our air conditioner, is being handled by a company that filed to dissolve their business in North Carolina over 1 month ago, but 2-10 said until they went more than 5 days without assisting us with our claim, we could not escalate this and/or get another company, even one that is contracted with 2-10 HBW, without it being considered out of network. It took them an hour to get me a callback and when I questioned the representative about the business, she HUNG UP ON ME and did not call me back. AVOID THIS COMPANY.

I purchased a plan where my microwave had a $400 reimbursement for either a new microwave or that could go toward repairs. My microwave broke in January 2023, so I filed a claim. It took a month for the contractor to visit my home for a diagnosis. I chose the 'repair' route, paid a $75 service fee to them, and the contractor would order the parts to come back and repair my microwave. The contractors failed to repair my microwave on two subsequent visits, and then indicated later that 2-10 Home Buyers Warranty would provide the funds for a new microwave.

Initiated a claim with 2-10 Home Warranty regarding my water heater. That was two weeks ago on 4/3/2023. It took a week for me to get a plumber to come out a verify that my water heater needed to be replaced and that was on 4/7/2023. 2-10 Home Warranty called me that evening EST and advised me they could not order the water heater until Monday 4/10/2023. The 2-10 Representative advised it takes approximately (3) business days for the water heater to be shipped to the plumber. Why not ship the water heater to my home? On 4/14/2023 I contacted 2-10 Home Warranty to get an update on replacing my water heater. The representative advised the department that handles that inquiry was out to lunch and she had no way to look up the status of the water heater shipment from Home Depot.

Contacted 2-10 for a bad heating compressor 1/23, dead of winter, no heat for renters. Finally repaired April 2, after spending 400-600 a month for emergency heat. 2-10 ordered wrong compressor twice, customer service was horrible. Use another co if you ever plan on filing a claim.