Vizio Reviews

We purchased a 37-inch HDTV series #E370VA from Vizio two years ago. Back to 6 to 8 months ago, we experienced that the sound would buffer and then cut out. We blamed the cable provider because why would a year old TV have issues? When placing the help call with Vizio, I could see that other TV models had the same issue, but my TV wasn't identified as having an issue. We also purchased a sound bar from Vizio that never worked correctly. It is sitting in the corner of my family room not hooked up. Vizio will not stand by their product. Sad because I won't purchase anything from the company again.

Our new Vizio 48" does not connect to the internet (Netflix, Pandora, etc.) as advertised. Support blames Apple router. Vizio support says that Apple has changed something in our router, thus call Apple. I did and found out that the default protocol is exactly what Vizio says it wants. Vizio is non-responsive. The TV has a great picture. Fortunately, we have a workaround using Apple TV for the internet services. But we were lied to by Vizio since its products do not do what they say. I will not buy this product again.

We bought our Vizio (60" class razor led smart TV) on December 3, 2012. Four months later, we were watching it and it went to black screen - sound but no picture. We called Vizio's support number and they recommended a few troubleshooting, which did not help, so they asked for the serial number and said that our TV was in a batch of TVs that had a bad chip. They apologized and said that they would send a re-certified TV out to us. With warranty and TV, we paid around $1,200.00 for a new TV - not a re-certified TV. So I told her I was going to need to speak with a supervisor. She was reluctant and rude, but I finally got to speak with a supervisor who was even ruder and talked down to me.

I bought a brand new 60 inch Smart TV around 12/25/2012, and in 3 months the TV went blank. Upon contacting Vizio, they said it was a known issue with the 60 inch Smart TV and would replace my television immediately. Seeming it was a manufacturing problem, I figured this is the least they could do and that it was still under warranty. When asked other than replacing the TV what Vizio was going to do since I do not have another television in the house, they said "that is all". When I asked to speak to a supervisor, I was spoken to like a child. The supervisor said if I would have registered my television, they could have replaced it before it broke. (Thank you supervisor for belittling me, but what I decide to do and not to do is my problem.) This sickens me to know that a company such as Vizio with over $3 billion in profits and #1 in customer service stops at that. You would think they would offer something to say "sorry for the inconvenience".

I purchased 2 Vizio TVs. Within 4 months, the motherboards had to be replaced on both of them. Now 2 months after the purchase date, not after the motherboards were replaced, one of the TVs went out. After several hours on the phone, I was told I just happened to be the unlucky one that this has happened to and it had nothing to do with the quality of Vizio's TV. I won't invest any more money in getting this piece of crap fixed. I have never purchased a TV that only lasted a year, until now. I will tell everyone who will listen what junk Vizio produces!

I spoke to a Vizio rep and they sent out a firmware for my model of which they stated they had the same problems as my set. They sent the firmware and I attempted to download it, but my TV did not take it. My set is out of warranty (1 1/2 years old). I paid almost $600 for it. They gave me the name of a company that will fix it for $250. It's all over the internet that they made faulty TVs. Lucky me, I spent so much money and now am hanging out in the wind. No help for them or anyone.

This letter needs to reach the CEO of Vizio, (William Wang). My name is Ervin **. I’m a very irate customer and have been since yesterday, April 2nd when my delivery, (un-mounting of the defective television/mounting of the delivered television). Please bear with me. This TV went blank, March 17th while I and my family were watching a movie. I immediately called Vizio Customer Support. While speaking to customer service representative, (Levi/Badge # **) who seem to be a nice gentleman and customer friendly, Levi instructed us to give him the necessary information from the box/carton in which the TV was stored and purchased in. After giving Levi the information he needed to replace our TV, he informed us that he would schedule a pick-up and delivery for the replacement TV.

I've had my Vizio Blu-ray player 18 months with just a few niggles. The last two discs I wanted to play haven't worked. An error message suggested that I upgrade the player. I contacted Kami at customer service. They asked for the serial # of the machine and then asked that I go through some steps and leave my full name and address while I waited. Then after emailing for about 15 minutes, Kami told me the player was obsolete and couldn't be upgraded! What a con. I've been conned out of my personal details while being told my 18-month-old player is useless! Don't buy Vizio! Customer service is crap!

I purchased an upper end TV, a Vizio model M3d421sr, approximately 13.5 months ago and it just stopped working. I spoke with Vizio and they told me that it was out of warranty and they could do nothing. I took the TV to a local repair shop and was told that there were no parts available for this TV. Basically, it's unrepairable. I sent the defective board to an online repair shop who managed to rebuild one part of the board so I can watch it now but another part of the board that connects to the internet was also bad and this part is not available through any of their suppliers or Vizio. Apparently, Vizio builds disposable televisions, good for only the 12-month warranty period. Think twice before purchasing.

My 32" Vizio TV acted strange and then shut off approx. 18 months after purchase, Sept. '11; it's now March '13. When I called Vizio, they said they were unable to do anything since it was outside warranty. No offer to meet halfway, not even basic troubleshooting. I'm extremely disappointed.

I bought our 60inch Smart TV two weeks after Thanksgiving 2012. Eighty two days later, the picture went out. I called Vizio that Sunday and was advised that we would receive a new TV 8-10 days later from a company called Manna. Manna doesn't deliver on weekends so hubby took a day off to wait for delivery. That morning, Manna called and said they lost our TV in transit and would deliver 3 days later on a Monday which was unacceptable as it had already been 12 days.

In September 2012, I won a Vizio TV in a raffle. On the box, it was indicated that the device was acquired from Costco. Now, 5 months later, the picture suddenly went out, but the audio is perfectly fine. After talking with Vizio technical support, they required the proof of purchase. After telling them that I won the unit, they would not honor a return even though the serial number and model number were proof that it was a new unit. I'm glad I won the unit because after this experience, I'm never buying a Vizio product.

I contacted Vizio for a dead pixel on my TV that I had for 3 weeks. I sent them photos, and they contacted me back and told me they could not fix my TV for me; that it was a scratch and not a dead pixel. I have done some online research on this TV and there are 829 complaints for Vizio not stepping up for this TV for a number of different issues. Those were just the ones who have complained. That equals $828,171 that this company has made off people. Mind you that is only the people who have complained. Something needs to be done about this company. I have attached the picture that I sent to Vizio. This is the same picture that they are telling me is a scratch.

Vizio HDTV model E420VSE picture went black after 99 days of ownership; it still had sound. I called Vizio Tech Services who had us do several troubleshooting steps. No luck. Vizio tech said he would send email instructing us how to get repair or replacement. There was no email back from Vizio after 3 days. I purchased the TV at Costco (I thought they carried better quality merchandise) so we tried to return it. Costco would not take the TV back (9 days past Costco's warranty period). I had to go through Vizio.

I bought my TV at Walmart in December 2011 on Cyber Monday. It's now March 1st and my TV has sound, a backlight but no screen. I called Vizio and they told me it was out of warranty which was correct. I had the TV 15 months and did not buy an extended warranty. I am very angry that this TV only lasted this limited amount of time. I have called some repair shops and they are telling me it will cost $300 if they can find the right part to fix it. Discussing it over the phone, they are telling me it's the timing control panel. I have read some people with the same symptoms and they have tried to replace the inverter. I am not sure if it is the same. I'm not sure what to do or where to turn next. I am going to call Vizio again and try to get some answers!

So, we had the black screen problem which many people have reported happening to them. All seemed fine, and then customer support decided to mess things up. First, the replacement and delivery was fine. It took longer than I thought it should, but it was still satisfactory. Forty eight hours after, the replacement TV was received. A red line of dead pixels suddenly appeared. We called support and support took our info with proof approved after we sent them 3 photos of the TV. They promised us that we will be able to get Saturday delivery due to our being inconvenienced already for the original warranty replacement.

We did like what many of you did; spent hard-earned money on a Vizio at Walmart, only to have it quit at the year mark. It turns on all of 5 minutes and then goes to static. Yes, we have done all the so-called tests they run you through, with no change whatsoever. All I can say is, never, ever, again! It's a piece of crap. I own a Toshiba and a Panasonic that I have never had problems with. I was at Costco to buy the new Panasonic and told every customer I saw looking at Vizios to run fast and they listened. Sorry Vizio, but go back to the drawing board.

We bought a 60" flat LCD screen Vizio TV from Costco in November 2012. 1 month after we started using it, we could smell something burning. Then the screen went black. We returned it to Costco, and got a new one - the same brand and size. I brought it home and started using it. Now, 1 month later, Feb. 22, 2013, the screen went black - no picture or sound. I'm going to return this one and will never buy another Vizio.

I, like many, bought my TV on Black Friday at Walmart on November 25, 2011 for $598. On February 10, 2012, it stopped working. Vizio light works, but no screen and no sound. I contacted customer service and since out of warranty, they could not/would not help. I took my TV to a repair shop for diagnosis and was told the main digital board was bad, but parts were not available. I emailed and called Vizio customer service again (2nd call) and they gave me the number for Vizparts and Encompass Electronics. Both companies said replacement parts had not yet been manufactured because the model was too new. I called Vizio customer service again and they gave me a number for HDR, which seems to be their authorized repair technician. They assured me they could fix it for $330 prepaid fee or ransom money as it seems for a 15-month-old TV.

I bought my Vizio 3D TV less than two years ago. I paid a pretty penny of my hard-earned money for this TV. A few days ago, a red vertical line has appeared on the screen. I called the "support team," which you cannot get through to anyone unless you know their extension number or the first four letters of their name! So the next option was to live chat with a "support person." I was led through a series of things to do - unplug, power back on, reset factory defaults and yet the red line remained. I was told that I needed a new TV as my TV is no longer covered by warranty and I did not have an extended warranty. It was also suggested that I buy a refurbished one from Vizio and I could then buy an extended warranty on that one if I wanted. My response was, “Excuse me, what is wrong with my "American made" TV?” I was then given the number for a technical support company that may or may not be able to fix my less than two-year old TV. I called this company and was told to take pictures and send to them. They told me that they could not fix the problem....gee did that surprise me?

I purchased a CoStar directly from Vizio after being in a backorder situation. I finally hooked it up and had a series of issues relating to video and sound that led Vizio to tell me they wanted to replace the unit. I gave them my CC# so they would ship a replacement unit which showed up about a week later. I attempted to use the refurbished unit only to have the same issues with picture and sound. Working with the tech rep again, we could not solve the issue and they suggested replacing this unit after talking with their engineer. They asked me for my CC# again at which point I told them I wanted to return it for a refund. They told me I would need to pay for the return and likely be assessed a 10% charge. I objected, we talked and they agreed to credit and issue a return label.

My Vizio TV started to get dark for like one minute then it increased to almost a full dark screen, and it will also flash colors out of the blue. So I called Vizio and they asked me to email the pictures of the TV showing the dark screen and color flashing, so I did. It still was a long process. Also, every time I talked to them, they would have me adjust the TV over and over just giving me the runaround. It took about 3 months for them to attempt to send a technician which they canceled twice. Finally, they called to advise me that the technician was not going to show up because there's no TV parts available for my TV and that they would replace the TV for a new one. But apparently, I just learned it's not a new one but a refurbished one. I received my replacement TV today after 3 months of complaining. I feel neither their customer service nor management is helpful at all. They will give you the runaround before they could fix your problem. I would never by Vizio again. I'm very dissatisfied with their product and customer service.

The TV screen went black, but the sound still worked. I turned off the TV then turned it back on. The picture would be back for a little while, but was making a burning plastic smell. We unplugged it so it wouldn't catch fire and called Vizio. The safety manager named T.J. ext. ** called me back the next day and said, "No problem, sounds like a main board problem. We're gonna make it right." Twelve days later, a repair guy shows up and replaces both the main board and the power board. But the TV was still making that burning smell. So he put my original boards back in the TV and left. So I called Vizio that same night expecting them to send me a refurbished TV or something, but T.J. wouldn't answer my voice mails for three days.

I bought a 60-inch model on December 19, 2012. After a week, the screen was blank when turned on. I called Vizio and was told a repair person would contact us. Six days passed with no response. The TV was returned to Costco and I purchased a new, same TV. I hooked up the second new TV, only to find a white line through the screen. Now the repair person called back about the first TV, 7 days after first contact with Vizio. He looked at the new TV and said it is in the board and should be returned. He took pictures of the line for tech site.

I ordered a new Vizio 3D 65" TV from Amazon and when I got it, in 2D, the picture was great. A week later, I went to watch a 3D DVD that was an IMAX film on Dinosaurs with my grandson and can't get 3D to work. I followed instructions, it was still messed up. Thinking it was may be the DVD, I tried to watch a 3D movie on HBO, it still didn't work. I called Vizio Tech Services. The girl had me go into settings and adjust picture, contrast, etc., etc.

After two years, the volume kept skipping, stuttering, and then going totally quiet until you change stations back and forth. Vizio, time after time, resets it and they sent me a flash drive to update. Nothing worked. And because I had no receipt from Costco, they would not send one out. So now, I must sell it for a couple hundred bucks just to get rid of it. I will never buy a Vizio again.

I bought a brand new 60” Vizio which went black screened in 6 weeks. Under warranty, I am still waiting for the replacement after a month. They blame the shipper who has now had it for over a week and refuses to call me back or answer my call as to a delivery date. My advice is rent a TV while you wait on Vizio to make good on their warranty.

Vizio 48 inch television - Purchased in January 2012 and used for one week in January. Then for the months of February and March, and not again used until December of 2012 (basically 4 months of use). Renters in January are phoning that the TV has sound and black screen. I phoned Vizio and the reply was out of warranty by 10 days. Who builds TVs to last 4 months? Should be on use, not a calendar date time frame. When speaking to representatives, everyone passed the buck up another level. Not expecting much and would not buy another Vizio TV.

I purchased a Vizio 60 inch LCD TV in late November and was impressed at the quality of the picture and ease of the smart TV functions. A little after a month, the Vizio just stopped working. I called customer support and they told me it would be two weeks before they shipped my part to a local repairman and I would be getting a call from him within a week or so to set up an appointment. I was waiting for a local call because my phone does not accept 800 numbers and was told a local repairman would be contacting me. After no emails or phone calls, I called Vizio today and talked to a serviceman. He said that there was no repair person in my area and they would send me a new TV.

I purchased a Vizio 3D LED TV with the "apps" from Walmart Black Friday, 2011 (#M3D421SR). What I thought was the all new, high tech, quality TV ended up being a piece of garbage. Suddenly, the picture and sound simply stopped working. The TV received power as indicated by the lit up "Vizio" logo but nothing else. I called Vizio. Apparently, my warranty was up 6 weeks ago, so I'm on my own. I took it to a local repair shop. They said the main board was bad and will cost $350.00 to fix it. So now, I have a choice to take the chance with losing an additional $350 by getting it fixed and praying nothing else breaks or take my losses now and buy another TV.

The antenna coaxial plug broke from the back of our less than 1 month old TV. Vizio said that would/could not happen. If that plug was loose or broken, we would not have been able to screw it in originally. The sad thing is if I would have told them that story instead of the truth, they would have believed it. Thank goodness we can still return to Costco. We will not be bringing a Vizio TV back into this house.

I bought my 42-in. 3D LED Vizio in the first week of Nov. I thought I was getting a deal, $1225. Boy, was I wrong! The TV did good; at first it had beautiful sound and picture. The following year, on 12/16/2012, I went to watch Avengers in 3D. My picture wasn't coming in; I tried over and over. I called customer service for them to tell me that I should have gotten the extended warranty. I went off. How do we as a people who work hard for our money let these crooks get away with this? I feel like I've been cheated or that I bought a lemon.

We purchased our Vizio TV at Costco barely 6 months ago. It now only turns on to show the Vizio logo, but will do nothing else. When we called customer service, they said they would be in touch. I called them again five days later and they said we had been approved. Approved means they will fix it, I assume. They said we would receive a call from a repair company. After a few more days, a repair company called and said that the part they need is backordered and they have no time frame for its arrival. So that's it. No further response from Vizio despite attempts to reach them. I have tried to ask questions on Vizio's Facebook page, but all they do is delete my posts.

My first Vizio experience has been the worst I have encountered when trying to get an electronic product to work. So far, I have attempted to install three 40" Vizio "Razor" Smart TVs in my house. None worked. The first failed, it never brought up a TV station at all. I even called in Comcast, who swapped out the HDMI cable box without charge. While the Comcast tech was here, he tried to install the Vizio, too, and couldn't. The installation instructions are straightforward, and with set #2 (I returned set #1 to Costco, and got a new one), I was able to access the Internet through my home network, and even downloaded a Netflix movie and enjoyed it.

In Nov. 2010, I bought a Vizio 55 inch TV for $1,700. It worked fine for 2 years. In Nov. 2012, the picture started to freeze, although the audio continued. I contacted Vizio.custhelp.com and chatted with Gabby to see if there was a solution. After manually rebooting the TV, the problem goes away. In Dec. 2012, the TV started to randomly reboot itself. I changed out the cable DVR box as recommended by Christopher. I have also chatted with Kayla and Aubrey about this problem as it has eventually become a daily event. Aubrey finally informed me that the TV is out of warranty, there’s no electronic product that can be made 100% flawless, and my case is not a reflection of their product quality. Needless to say, I won't be buying another Vizio product. As in my opinion, a TV should last more than mine has. One would hope for $1,700, a TV would last for 5 years at a minimum. Other brands have in the past.

After the purchase of a Vizio E371VL TV in Dec. 2011, the TV is out. After calling Vizio Customer Service, I was told there was nothing they could do and that I should just replace the TV. This is absolutely ridiculous! A brand new TV that wasn't even used much in its first 9 months of purchase should not just go out. I will never buy a Vizio product again and intend to write the company to voice my disgust in their product and their service.

I purchased 60" Vizio Smart TV from Costco. 3 weeks later, black screen appears. Vizio says they are going to have to send me a refurbished TV and their company will have to pick up the other. I decided to just take it back to Costco. I got another TV, the same model. 3 weeks later, the same thing happens. I decided that Vizio is not the way to go for TVs. Great deal on a big TV - that is crap. Vizio stated that the back light must have burned out and said this was an unusual problem. On 2 brand new TVs, I doubt it.

We got a Vizio in August 2012 and after 2 months, the TV had white and red lines and then it would turn off. We had to unplug the TV, wait, and then plug it back in. Then the TV had white, red and green lines and turned off. We called and were told we had to send a picture of the TV to make sure we didn't damage the TV. I told them just to send a repair person out to look at the TV and I just want the TV fixed. After almost 2 months, I emailed tech support again and told them I would be sending the picture of the TV. I will do what they want me to do but if they give me a hard time, I will call my local TV station. They will contact the company, put it on TV and they’ll let people know how the company solves the problem.

Vizio (42-inch E420VA) coax connector - I purchased the TV on September 4, 2012 from Costco and the coax connector for the DVD/VCR player was not working. My husband figured he had it connected improperly. The next time he tried to connect the cable, the complete coax connector came out of the TV. Vizio informed me that since the connector came out of the TV, it is not under warranty. If the connector was still in the TV, then we would be covered under warranty. As this TV is only 3 months and 22 days old, this should never have happened. I will never buy another Vizio and will inform anyone looking at these not to purchase. Word of mouth travels fast, and I wish I would have read more reviews before I purchased.

I bought a 37-inch Vizio last year and it worked great for 10 months. I had registered it on their website and they said, "Yes, we see when you bought it." The TV would go black and the sound would work. They would not authorize it to be sent back until they had the original receipt. Then they told me because of the nature of the problem, they would not repair or replace a broken picture tube because it is so stated in their warranty.

My husband bought me the tablet for Christmas last year. The first month, I started having charging problems. I have now sent this junk in 4 times since and it needs to go in again. The last time it was sent in, it was sent back to me still broken and wiped clean. When I called the last time, the saleswoman was so rude. I asked to speak to a manager. She said there was no reason to talk to someone else. The customer service is terrible and not helpful at all. No one knows what is going on there and it's always a different answer to questions I have. Plus, it has been a nightmare to get it sent in. Bottom line is, people spend a lot of money on this stuff and it's sad when it doesn't work right from month one. I only gave it 1 star because you can't go any lower. I'm sick of this and just want my money back. Please help.

I purchased a Vizio 47" LED/LCD TV which worked fine for 72 days until the picture faded to a black screen. I requested them to replace my TV but was denied because their policy is to "fix the problem first and replace if it breaks a second time." Customer service sent a technician and the main board was replaced. The TV worked fine for 240 days until the black screen re-emerged. I demanded a new TV but was denied, again. I was told, "Vizio's policy is to fix the problem and replace the TV if the same problem exists. This time, it appears you have a different problem."

TV was shipped with 2x broken HDMI ports, making the entire thing completely worthless. The submission rules of this website prevent me from fully articulating my anger and disgust, for there are no profanity-free words I could use to accurately describe the level of their shoddy work. If I produced a product that lived "up" to Vizio's standards, I would be fired and blacklisted immediately. I would not feel bad if a meteor fell on the CEO's family and he had to watch, not in the slightest.

I am warning all consumers on the poor quality of both the Vizio brand and especially their customer support. I purchased two of their 32" televisions from Tiger Direct in January 2012 - model number #M320VT-B. I was upfront with them from the very beginning of the technical/consumer help call to Vizio and told them they were refurbished/re-certified, and out of the warranty period. One unit does not get any digital over-the-air stations (I was only using it for HDMI so I never tested the over-the-air digital until 8 months after the purchase) and the second unit (which I unboxed 8+ months after the purchase) has a screen that goes out within 1 to 30 minutes.

The store is over 1.5 hour away and after unpacking and setting the TV up, I tried to power it up by instructions and it would not power up. It would power up by switching on TV but not remote. But, you have to use remote to be able to program the TV. I tried new batteries in the remote; it was no help. I called Vizio Support and they walked through resetting the remote and then said they would have to send a new remote and put me on hold. When they came back, they said it would be sent out. When I asked how long it would take, they said 7-9 days which is ridiculous for a new product that did not work out of the box.

I bought a 46" TV from Costco. A day after the 6-mo. Costco warranty expired, a stand black spot appears at the bottom. After a month of back and forth with pictures and everything, I waited two weeks only to have to reach back out to them and have them tell me it it wasn't their problem, and their warranty wouldn't cover it. They did offer to sell me a new one and a discount. I said no way. For the cost of replacing this TV, they could have had an advocate but now I'm going to go to my grave telling everyone I know, family and clients to choose another company.

I purchased a Vizio M421VT internet ready LED TV in June of 2011. Within the first there months, it would occasionally crash while trying to use the internet apps or while watching cable and would require a power cycle as the manual states. The power cycle was in essence a 30-second unplug and reboot. Up until today, this would correct the annoying albeit infrequent problem. Today, it crashed with absolutely no reboot. The screen is dead. The sound is out and it is utterly without function and, of course, it is outside of its one-year factory warranty. I called their service hotline and was curtly offered a $409 refurbished replacement set of nearly the same model type; otherwise, they could give me the number of a field repairman.

I mounted my brand new 60-inch Vizio Smart TV today. The remote only works for some functions. The volume turns itself up and down. Technical "support" - 112 minutes on 5 phone calls, including the first three who hung up when they couldn't solve the problem - finally acknowledged that they do not have repair people. I bought this through Walmart. Hopefully, the store will have warranty service.

I purchased a Vizio E601-A3 60-inch 1080p 120Hz razor LED Smart FHDTV from Amazon this month (Nov 2012) and my first disappointment was to see that it went on special at Walmart's across the nation for $300 less than I paid for it. Alas, this happens to all of us and I didn't want to fight the crowds anyway. I was quite happy with the picture and ability to watch Netflix on the television for two weeks. You read that right. Two weeks. Now there is sound from the cable but no picture other than a back light. I followed all of Vizio's troubleshooting procedures on their homepage and know what I'm doing with televisions and electronics being kind of a gadget guy. So, I checked the other inputs and the devices (the Xbox 360, Kinect and DVD player). All are functioning but no picture probably means a bad inverter.

Last month, our Vizio 55-inch had to have the main board and IR sensor replaced. It was just under 2 years old and thankfully, we had the extended warranty that covered it. Tonight, the 7-month old 47-inch "Smart" TV in my bedroom has started having the same issues. The master remote goes first, the power button won't work and Uverse remote stops controlling the volume and other functions, too. The kicker is that I could not even turn the TV off from the set and had to unplug it to turn it off. I just don't see this as an easy fix because I did not buy the extended warranty for this set. I am irritated and will never consider buying another Vizio. I would not even take one for free because, it's just a waste of time to deal with its issues and I have learned my lesson.

Eleven months ago, I purchased a VHT510 sound bar and remote speakers. Since opening the box, there's been poor sound when using the digital audio connection. I presumed that it was the cable, then the connectors, and eventually that I've damaged the cable by kinking it. So, I purchased new cable and a right angle adapter in hopes of relieving the problem. No such luck. As I was unplugging the adapter, a little dust cover from the Toslink socket on the speaker fell into my hand. Now the cable won't stay in at all, and Vizio says it's not a manufacturer's defect and therefore not under warranty. What nonsense! Very, very last Vizio product I'll ever purchase.

I bought this 47" Vizio television from Costco in March of 2010. The television has had white lines going across it for about a week. I shut it off, unplugged it, and reset it; still more lines. I contacted Costco and they said I was 8 months too late and the warranty is expired. It is now 11/12. I contacted Vizio and they told me the same thing and pretty much to beat it. I advised Vizio that two days prior to my TV crapping out, I just purchased a 32" Vizio television for another room in my home and I would be taking it back before it dies and the warranty is gone! I have never dealt with a company that does not stand behind their product such as Vizio. I will not be dumping another penny into my $1,300 piece of junk and will return the new TV also! Don't buy Vizio. They look good but they suck.

One month (June 2011) after I purchased my 47" Vizio TV, I started having problems with it. It would suddenly cut off and the logo would flash on and off. I contacted Vizio and they gave me instructions over the phone to "resolve" the problem. Three months later, I had the same problem and they gave me the same instructions to "resolve" the problem. From that point on, when the problem happened again, I would follow the same steps. In November 2012 (five months after warranty), it happened again. This time the "fix" didn't work. When I contacted them, they said they couldn't help me because it was out of warranty. Sure it was out of warranty but it was the same problem that I contacted them about one month after I purchased it. Now I have a TV that will cost me a minimum of $400 to repair. When I contacted Vizio, they said they couldn't help me because it was out of warranty.

This Vizio Soundbar was bought in November 2011 and died by September 2012. This is absolutely the worst customer service ever! They will not give credit back and acted like they do not trust you. Warranty was for a year. They will only replace with a re-certified unit (one that has come back and they fixed). Unbelievably awful. Any other reputable company that backs their product would honor the warranty and replace with new or credit the customer's account! Do not buy. They do not stand behind their products!

I bought the 47-inch Vizio TV in April of 2010 for $847 and it already has problems. Yeah, I thought about buying a 2-year extended warranty, but that wouldn't have even done me any good. Top half of the screen looks normal; bottom half of the screen has numerous vertical lines. Cost to have some technician come out and fix it, if it can be fixed at all, is going to be $285. I would think that there is a reasonable expectation that an $800 TV would last a lot longer than two years. I might be in the wrong business. Cha-ching for Vizio. Lesson learned.

I purchased my Vizio in August of 2011. It worked fine for 14 months. I paid good money for a TV to work a little over a year and then it croaks. The local shop says $250.00-$350.00 to fix it. The only problem is he can't find the main board necessary to try and fix the Vizio 47" LED through Vizio or any other channels. Very disappointed and ticked in my purchase and choice of company. Maybe it's live and learn, but this one hurts.

I only had this TV (M550SV) a little over a year. Of course, right after warranty expired, the TV keeps shutting off every ten minutes. I called tech with no help whatsoever. I tried resetting, plugging directly into the wall, no help. Evidently, this is a big problem with all the Vizio TVs. I was told to call one of the techs, ITI or HDR. It’s $85.00 just to come out and tell me what’s wrong. I know what’s wrong - it keeps shutting off. I will definitely steer clear of all Vizio products.

This Android tablet was given as a gift. From then until now, I have had, I believe, three replacement units all with the same issue: loose charge ports and not charging. Then the fourth unit after repair, which they told me on several occasions they don't repair, they just sent another unit. The staff was not on the same page. The unit came back with no audio, so I had it sent back to the company again for repair. It came back with the same audio issue freezing up and you have to power it down to get it to do anything. I am just at my wit's end with the sending back and forth and getting the same issues when the product returns.

Watch out for Walmart & Sam's Club! Apparently, many Vizio products purchased at these two stores are causing most of the problems. Wonder why? Do they get a reduced price for buying shoddy merchandise? We purchased a 46" HD LCD in July of 2008 at Walmart. Within the 2-year extended warranty, the picture screen went bad. After many repair visits, the screen was replaced - no luck so the entire TV was replaced. I'm not sure it was one of the "reconditioned" units. A few days ago (10/27/12), the sound went out completely on the second TV. Now we are told the "speakers are blown." As far as I'm concerned, Vizio makes a pure piece of junk. I'm telling everyone to stay away. They may have been good in the past, but just like many other products, have gone down the tubes. I've also tried getting through to ITI, their "service company" and was cut off twice, left a message and no one has gotten back to me. Blech!

I purchased a Vizio tablet on Nov. 25, 2011 with an extended warranty. Last week, I started having problems with it. The product would not charge or turn on. I called Vizio, and they asked me to send a copy of my bill of sales and three photos of the product. I did. They came back and told me my warranty was no good and that it was voided because I had scratches and chips around where you plug in the cord. Even my extended warranty was no go to, and I paid extra for that. All they could say is "Sorry, that is written in the warranty."

Do not buy any products from this company! My TV was given to me for Christmas 2011. Ten months later, the volume doesn't work; none of the HDMI ports work and the sensor for the remote no longer works. Vizio refuses to repair the TV because I don't have a receipt and though the manager said that the serial number stated that the TV was made in the 27th week of 2011, that my TV was purchased in 2010. How can a TV that was made in 2011 be purchased in 2010? It's not possible! Needless to say, I now have a 42" paperweight and I refuse to pay any money out to repair this shoddy manufacturing. But I am going to the BBB and whoever else will listen. Don't buy Vizio products!

All of a sudden, when I turn my Vizio flat screen on, the sound is great but the screen is black. If I leave it on for a while, the screen would turn different colors but you couldn't see any pictures. Sometimes, if I leave the TV for about 45 minutes to a couple of hours, the picture would come on; sometimes it won't. I've only had this TV for about 2.5 years. It's the newest TV we own but it doesn't work properly. I am truly sad. I need TV to be able to go to sleep, so I've been sleeping on my sofa lately. I have terrible back pain now.

55" Vizio led TV - Second time for repair in 18 months; it made it in 6 months, then 8 months. Now I am fighting with TWG and ITI, trying to get it fixed under extended warranty. What a joke! One blames the other. It's still not fixed. Never again!

Vizio 55 inch LED/LCD TV purchased for about $1,150 2 years ago - Recently some gray dirty lines appeared on the right lower quarter of the TV. I used the cloth that came with the TV and started to clean the screen. To my surprise, the lines are on the inside on the back of the front screen. I talked to Vizio; I don’t think they believed me. After a frustrating 30+ minutes, I ended the call. I am thinking about my next move.

On June 24, 2011, my fiance and I purchased a Vizio 47" television (Model XVT3D474SV) for $1,082.74. The television was to go in our new home that we were closing on in the upcoming days. The television was installed and properly working in the second week of July. At the time of purchase, we were aware of the 12-month warranty that was awarded with the purchase. Therefore, we elected not to purchase an additional extended warranty. We researched the product long before the purchase and felt comfortable with Vizio's reputation in the market.

I bought a 50” plasma TV in 12/06 with a 5-year warranty. After 2 years, the TV crapped out. They came to fix it 3 times, only to say it couldn’t be fixed and they were sending a new one; 2008, I have a new TV (wooohoo); 2012, the TV crapped out. I contacted Vizio. They said sorry, it’s off warranty; I could pay to have it fixed if I want. They couldn’t fix the first one. Why would I believe they could fix this one? Don’t buy a Vizio. They suck.

I bought the 50" Plasma back in 2007. The unit broke within the first two years, so Vizio sent someone out who repaired it by replacing the Z Board. On 10/01/2012 (less than three years later), the TV made a loud pop and now the picture won't come on the screen. I can hear sound, but no picture. I'm not even going to bother calling Vizio because I know it's out of warranty. Original price I paid was $2,400. Cost of ownership over 5 years is just under 500 bucks a year! I can buy a better TV for under a grand, so why bother paying over $500 to fix this one which will probably die again? Vizio sucks. I will never buy their products again.

I purchased a 42" Vizio TV in early 2008. Almost immediately after purchase, I started having problems with the TV turning on. I contacted Vizio and they sent a repairman out to fix the problem. After the so-called repair, I still had problems. After 4 or 5 repairs on this TV, I finally asked for another one. Oh no, they couldn't do that so I just lived with the problem. Well now 4 years later and $1,000 lighter, all I have is a black screen with audio. Of course, they are not going to stand behind it because it is out of warranty. I complained to them that this TV has always been a problem since the day I got it. Sorry, I can't help you. No more Vizio in my life. They are junk and their people just don't care about customer service. Someone should start a class action lawsuit against them.

I purchased the 32" LCD TV in 12/4/2011. It was unpacked, put on the table, and then only touched for light dusting. In September 2012, I watched it, turned it off with the remote and went to bed. The next morning, when I turned it on, there was a pattern on the screen, a large white space, and a spot as if it had been shot. There was no mark on the frame or glass. I called Vizio and was put on hold numerous times, then told I had to take two photos of the set and send to them (lucky I had a cell phone and computer unlike my 81 year old neighbor who also purchased a set).

I bought my Vizio 47" screen in 2007 and it always worked well until a few months ago. Every time the TV is turned on, a dark horizontal bar about a foot wide comes out across the middle of the screen. The bar is darker on the right side and gradually clears to the left side. It disappears after an hour or so, but sometimes it comes back for another hour or so. It is very annoying to see that dark line in the middle of whatever you are watching. I know it would be costly to repair it and am planning on buying a better one. This Vizio goes to the alley.

I shall run to the TV store to replace my 32" Model E321VL flat screen Vizio which is 9 months old with a 90-day warranty. It was exhibiting unique non-operating traits last evening. I tried all I could and then checked the internet and found 810 complaints for the same issue. Vizio seems to take the stand that once it is out of warranty, it is not their problem. Needless to say, I had no TV in the bedroom last evening. I'm not going to even venture into a Don Quixote fight. It's not worth it. Tell your friends to beware.

I called to process a return for a wall mount that I did not need and it took 1 hour on the phone with the CSR to process the RMA. How could this possibly take this long to complete? I still have to mail the product back.

I bought this Vizio 32 inch TV at a store called Essex. They plugged it up and it worked at the store, brought it home and plugged it up and it worked. It was a gift for our grandchildren. When they came over, we gave it to them, plugged it up and it wouldn't work. It was 2 months after I bought it. The TV had only been plugged up 3 times, so I called Vizio. They had me send in pics and my receipt. They said they would have to order the part and when it came in, they would send a TV repair person to fix it, should be 5 to 7 business days.

My Vizio TV is just over a year old and it has broken! It is the same problem. There is absolutely no picture! It's just a black screen but the audio works; the light is on. It's not the power outlets; it's not my WII. But before it turned off, there was this weird buzzing noise that came out of the TV, then I left for a minute and there was black screen. The worst part is that this is not the first time. This has happened lots of times before but this one lasts longer than the other five previous times. I want to know what is going on and what is happening because I know a lot of people with the same problem.

I purchased this 47-inch Vizio SV47 HDTV in November 2009 as a Christmas present for my husband. Five months later, it wouldn't connect to any signal. I called the cable company and they checked everything at their end. They said it was the TV. I called Vizio and they sent a repairman to check it out in September 2010. Apparently, the motherboard needed to be replaced, the HD ports were no longer working. So temporarily we could use the red, yellow and white cables to make it work.

Two year old 32" Vizio TV quit working. TV was on then screen went black, no video/no audio. Vizio at bottom of screen lights up/goes off when I turn TV on and off. No picture. Nothing comes on the screen. I bought TV in August of 2010 and it died in September 2012. I see others have had this problem. Why no recall? I will never buy another of their products. I'm so aggravated over no TV and all that money down the drain. I'm a single retiree. I wonder what I'll do for a TV now after purchasing the Vizio thinking it would outlive me! I'm glad it didn't but it sure should have. My mother has a console Motorola that is still working perfectly and it's over 25 years old! It was made in the USA. I haven't looked to see where Vizio or the parts therein are made but if not in the USA, that's probably the reason. I'll not purchase anything that was not made in the USA. To add insult to injury, before you can talk to anyone about the problem, they want money upfront! What a racket.

My Vizio 37-inch TV stopped working after 20 months! I ordered another one on 7/17 and cancelled it 24 hours later on 7/18, after being told that it would take 8-10 days to ship the refurbished Vizio TV to me. I cancelled the order and went out and bought a better TV that same day (Sunday). On the 18th (less than 24 hours later), I cancelled the order for the TV, wall mount and extended warranty. I was told I had cancelled in plenty of time and that the TV would not be delivered without me having to sign for it first. Four days later the TV was delivered via UPS. I got home from work and found it on my front porch. It was pouring rain and the cardboard box containing the TV was soaked. The wall mount that I ordered was also on the porch in a plastic bag. I later found out that the mount had been delivered by FedEx. I immediately called up Vizio and informed them of what happened.

I purchased a Vizio VT470M on 3/12/10. The TV is now dead on 8/31/12. The sound and picture have completely gone out and only the back light comes on. I contacted Vizio support. The representative stated that he had not heard of this issue before with their TVs. In searching the web, it appears to be a known issue with their product. This was relayed to the rep. Vizio should offer a recall or repair on TVs for a known issue. I will never purchase another VIzio set and I will be sure to tell others to do the same as I do not want them losing money as well.

My children gave me this new TV so I could watch Netflix. It worked for about a week then nothing. I called Netflix and Time Warner and they told me that their end was fine, to call Vizio and explain to them that the TV is not picking up the signal from the internet and they would help me. I did so but first I explained that I am 75 years old and that I'm not very good on the internet, to please be patient. From the start, he was frustrated with my slowness and very sarcastic. He said, "He could be on the phone with me all day!" I asked him if someone else could help me, he said no. Then I asked to speak to his manager. He said no, I couldn't. I was shocked. I asked again. He repeated the "no"' and hung up.

I purchased a 55-inch Vizio Razor 3D LED LCD TV on 5/22/12. Already, the TV is not loading, something with the electric board, Vizio claims. I am only a few days past the 90-day return and they were not willing to replace the TV. They were only willing to fix it! So much for customer satisfaction!

A family member purchased this TV (Vizio VO320E) a couple of years ago. As I am a retired electronic technician, he brought it to me to check it out. This set only had the Vizio logo lit up. I opened the set up and found no apparent problem. I contacted Vizio tech support online in an attempt to get at least a schematic. I didn't receive a schematic. I did receive trash messages in return when I further attempted to get some assistance plus an insult when I was told I was not a certified technician! Therefore, I did some basic circuit tracing and learned to some extent how this TV operates.

I bought a Vizio plasma TV right after the warranty expired. It wouldn't turn on so I had it fixed two years. After that, it went out again so I had it fixed again. It is only four years old. I called Vizio and they refused to replace it. I think a TV should last longer than one year. I am tired of getting it fixed. I will never buy another Vizio product.

I have a Vizio 47 in. that was manufactured 1-11 and purchased 8-11. On 8-25-12, the TV screen went blank; we could not power it on - no lights, no sound, and no nothing. I called Vizio tech support. She asked me to hold the power button down for 30 seconds and release - that did not work. Then, she informed me that there was nothing they could do since the "lights" didn't come on and it was a couple of months out of warranty. I then asked if she could give me a name of a service person in my area and her response was "there is nothing we can do." I will never recommend Vizio to anyone. And if I’m asked, I will tell to steer clear of the Vizio brand. It’s a terrible product and even worse customer service. A TV should last longer than 14 months!

I can’t charge my Vizio tablet. I have had it since 11-2012 and I have not been able to charge it. I can’t reach anybody to see how to get it fixed or replaced. I won’t ever buy the product again and I will make sure I tell my family and friends about my experience. Vizio I need you to make a better product and honor your word; it should be a way I can call or email this company. I’m not satisfied at all. Please help me to get my tablet up and going.

TV quality: In July 2010, I bought a refurbished Vizio VT470M 47" LCD TV from Tiger Direct. 7 months after buying the TV, I lost the picture but had sound. Per Vizio, it needed a new main board but was out of warranty. So, I needed to use one of two companies to have it repaired. I was working with ITI, trying to get the TV repaired for 6-8 weeks. Meanwhile, I was also communicating with Vizio about my frustrations. Vizio authorized an out-of-warranty repair. In 4 days, my TV's main board was replaced (very quickly by the same company I was working with for the past 8 weeks, ITI).

On Monday, August 20th, 2012, I was watching TV (a Vizio model voj320f1a) when I lost the picture but the sound was okay. I tried all that I knew that might help. I unplugged the TV and called my provider, Comcast. They in turn suggested that I contact Vizio. I ran some tests that they told me to do, all to no avail. What bothers me is that I did not do anything that made the TV to stop working. I purchased the TV from Wal-Mart on June 15th, 2010. I might add Vizio gave me a name of a repair service (high definition repair). The technician said the cost to find the problem and fix the TV would be over $200. The TV cost me a little over $300. I have had other TV's that lasted five or more years. What gives?

I purchased a new Vizio from a business in Springfield, MO. I paid around $1,600. Forty three days after the 1-year warranty went out, 1/2 the screen went out. When I purchased the TV, the salesman said there was another warranty, but in the same words said I wouldn't need it. Not accurate info. This has been going on for months. I won't infringe on you with all my frustrations of them trying to sell me another TV. Finally, they agreed they would fix the TV. They would supply whatever parts needed if I would pay for labor, for which I agreed it was $175. They sent the wrong parts. The service tech spent no more than 3 minutes in my home and said the screen was bad and was a common problem. He personally would never buy a Vizio.

I bought a Vizio 38" LCD HDTV in 2007 and it still is working great! It has lasted longer than most electronics these days. I am very pleased to have paid good money for a good product. I would recommend their TVs to any of my friends and family members and my TV purchases in the future will be with Vizio because they are the most affordable with the highest quality! Great product!

I purchased new Vizio E320VA before June 15, 2012 (manufactured March 2012). LCD screen was damaged on August. Vizio customer service provided two phone numbers to non-Vizio potential parts suppliers; neither of which stocked replacement screens/panels. Apparently, Vizio does not maintain its own parts supply/support, but relies on vendors who may or may not offer parts for Vizio products. Their customer service dept's reply to my request for a viable parts source was, "Due to the cost involved for a replacement panel, we recommend checking with a local TV repair shop for assistance."

I bought a 42-inch 3D TV from “Quickelectronics” off of eBay back in May. About 2 weeks ago, I went to turn the TV on and there’s nothing. I called Vizio and was told that the TV had no warranty because it was bought on eBay. I was ok with that until I had a local service tech check it out and told me the motherboard was bad. I then called back Vizio to try to track down a motherboard for the set. It seems the motherboard is not available through Vizio. They said their parts people did not have any. I really think like everyone else here that a TV should last longer than 3 months. I finally found a company that will repair the board. These TVs are made cheap. I would never buy again!

Vizio LCD HDTV E421VO - The TV is not even 8 months old - no picture, no sound. This is a common problem from what I have been reading. They need to back their product, stop ripping off consumers. Vizio needs to be held accountable. People do not have the time or money to lose. Stop them!

Like everyone else I'm reading about, we purchased a 47-inch Vizio in 2007. It worked for about two years but one day, it just went blank. I called Costco who referred us to Vizio, who sent out a tech. The tech replaced the motherboard for $350. We weren't thrilled with this cost after paying $1,700 for the ** TV. Last night, a few years later, there was a loud "pop" and the TV went out again. After the first experience and reading so many of the complaints here, I'm not going to bother attempting to fix it as it will evidently happen again. I am done with Vizio! I will definitely contact the BBB.

I purchased a Vizio XVT323SV LED LCD HDTV in December 2011 as a Christmas gift for my children from Amazon. After less than 8 months of use, within a day, first the sound wouldn't work, then the remote and now the TV wouldn't come on at all. I contacted Vizio and learned that the reseller on Amazon, STL Pro Inc. is not an authorized reseller and therefore Vizio will not honor the one year warranty. Nowhere on the website does it mention that STL Pro Inc. is not an authorized seller of Vizio products. STL Pro Inc. advised that they "don't repair" TVs. I have contacted Amazon and there is no recourse in this matter. I received a quote of $199 (including components) to repair the set, but it doesn't seem that I should even bother. Don't buy a Vizio TV and don't buy a TV through Amazon!

My Vizio 26" HDTV will not come on after 13 months. They will not stand behind their TV even after numerous contacts with them. They wanted to sell us another set for approximately the same price as a brand new one stating it was not refurbished but just returned as recertified (which is an out of warranty set). My case number is **.

What does happen? It turns on and off by itself and the picture freezes up. We have to turn it on and off a few times each time we turn it on to get the sound to work. We have called tech support several times. They blame it on our cable provider. We changed providers and still have the same problems. We have hooked it up to the internet like they told us to do for the updates and nothing seems to get rid of these very annoying problems. We are fed up! We spent $1,400 for a 55" and now need to go buy another one. Don't waste your money! A relative of ours bought the same TV at the same time we did and are now starting to have the same problems. The claim to be American-owned and operated and this is how they treat us. No wonder people buy things from China.

The Vizio 47-inch HDTV (E470VL) has failed for the third time in 18 months. Two motherboards have previously been replaced. I contacted Vizio Support and asked that they replace the TV as I classified it as a lemon. They disagree. I suggest everyone who has a complaint with Vizio file a BBB complaint also. They know they have issues with their HDTVs and you know it too. File the complaint and continue to let everyone you know about your experiences with Vizio products and services. As consumers, that is all the protection we have.

I bought the 2-year extended warranty for my 46-inch Vizio full 1080p HDTV. One month after it expired, the screen started going dark until it was on for about 30 minutes. Most of the time, we have to smack it to get it to clear up. We called Vizio and they said it was not repairable. However, they would sell me another one at a discounted price, which was a higher price than what Walmart sold them for. I will never buy another Vizio and I will make sure to tell everyone I know about their lousy product and their lousy customer service.

I bought a Vizio 46" LCD TV at Wal-Mart on February 27, 2011. This TV quit completely at 14 months of service. After working with Vizio techs and DISH techs, it was determined that it was the TV set. I called a repair guy, since I didn't do an extended warranty. He determined it was the power supply board (at the tune now of $250.00). Hopefully, this TV will be fixed; but believe me, you don't want to buy a Vizio TV set. I thought it was a good brand, how wrong I was. I have told everyone who is looking not to buy a Vizio TV, and they have listened. I hope they are put out of business. They are "robbing" the American people of their inferior product, and it needs to stop. Please tell everyone not to buy from this company. In all my years, I have never had a TV set go out in 14 months of service. Shame on you, Vizio!

The TV shuts itself off in the middle of a show. I called the customer service for a solution. The representative asked me to do a "Power Reset", it didn't work. Then she pulls off the magic words from her hat "Do you have an extended warranty?" After quick review, I found 815 complaints. I clearly asked if she is aware of any similar problem/complaints. She typed back absolutely not. To me they are either ignorant or crooks, who take people's money and do not provide support for their finished goods. People have to be aware and not buy anything from Vizio. Meanwhile, my saga continues trying to see if I can still fix this TV. Thanks for reading and do not waste your money.

I bought my TV the end of Jan 2012. By the 1st part of June, the TV would no longer turn on. I called customer service and the "technician" was unable to resolve the problem and said that they would have to send a tech out to my home to fix and someone would call to set up the appointment. Ten days later, I still had no call, so I called customer service back and was told that they would not be able to send a tech out to my home because they did not have someone in my service area. I asked if I could take it somewhere to be replaced and was told no, that I could mail it back to them and they would replace it. I was upset that someone did not relay this to me sooner. Customer service mailed me a box to ship back the TV and emailed me the shipping label. This took about another week or so. I promptly mailed the TV back with shipping label. After about another 10 days, I got an email indicating that my TV was received and they would be sending the replacement in 2-3 business days.

The video on my 47" Vizio TV went black and I cannot turn the unit off unless I pull the plug. I still have audio, though. After calling Vizio and speaking with a "technician" who tried some rudimentary remedies which did not work, I was told that it was a backlight issue and that my TV was un-repairable. When I requested to speak with a supervisor, I was told the same thing: “Sorry, but you didn't buy the extended warranty. There's nothing we can do." Vizio does not have any qualms about sucking up consumer money, but then they refuse to stand behind their products when they prove to be shoddy. At the price I paid (approximately $1500), the product should last longer than 5 years. Vizio needs to be investigated for deceiving the product with their lofty promises of customer service and product design, both of which features turn out to be fraudulent. Do not buy Vizio products - you might as well toss your money out the window.

I turned on the set, and all I got was a dark blue (almost black) screen. The TV I bought at Wal-Mart is m420nv. I called and emailed Vizio, and they sent me an email on what to do to reset the TV. That did not work. When I was able to talk to their support, they said that they would help me. The help I got was the same thing I got from their email. Again, that did not work. The TV was one month out of warranty. All they would do is sell me a TV for a discounted price. I paid about $700.00 for that TV. It should last for more than 13 months. Needless to say, being a single dad, I don't have the money for a repair tech or the money to buy a new TV. I will never buy Vizio again.

The TV just cuts off and the light blinks. Then, I can't get it to cut back on with or without the remote. I unplugged it and then tried turning it on again. It's almost like the TV picks when it wants to come back on again. The tech support for this company is no good. They couldn't help me and after looking at complaints online, I wouldn't even buy another or recommend this brand to anyone. I hate to "yard sale" or even give it to goodwill for fear it wouldn't work and they blame me.

We purchased a 32" TV in Jan. 2012. On July 6, there was no audio. After calling tech support twice and having them ask me to run checks and see if another device was hooked to the TV, we had someone hook up a DVD player (we are in our late 60's and technologically challenged). I again called tech support on July 7, was asked the same questions. There was no audio, and was told an on-site repair would take place on July 16. I asked if we could just get a new TV and was told "no, ma'am." We had been given good reviews from friends who own Vizios but obviously they never dealt with the service dept.

TV totally black since last Friday. Still waiting - Friday evening, the TV made a loud popping noise and bright flash out behind TV. Smoke came out from the side and a burning electrical smell. We contacted Vizio and they said it would take a week to get someone out to look at it. This is our only TV; therefore we will be without a TV for almost 10 days or longer.

After less than three months, my son's tablet wouldn't turn on. I contacted customer service. They refused to stand by the product. When I asked for verification of the warranty, I was told it's void and to speak to a superior. I was also told "Our legal wording for this issue is in our warranty. At this point, I don't have the contact information to refer you to anyone higher in our company." This was from Chris, Vizio Executive Resolutions Manager. I'm pretty sure customer service doesn't get any worse than that.

I purchased a 42" LCD TV on 03/25/2011, had to replace it twice before one worked. I have used it for no more than 20 hours in the past 14 months. When it would not work this past Sunday, I contacted Vizio. The first person I spoke with was aware of the problem and they had issues with the products sent to this retailer. Also, they told me I was out of warranty and I should call their out of warranty service, which I did. Without analyzing the problem, I was told it would cost $250 to repair! I am out of warranty for 2 months and I could buy a new non-Vizio TV (that works) for slightly more. I just want my TV repaired and for Vizio to acknowledge that they were aware of this all along.

Vizio TV E371VA LCD HDTV - I purchased this item from Costco and within 5 months of use, the sound kept going low to high on its own and the TV would turn itself on and off. At times, turning the volume to 100% was barely enough to hear. I contacted Costco and was referred to Vizio, who told me they would send me a new part. It has been over a week and after contacting Vizio for a second time, found that my order has not even been issued from the warehouse. I spoke to the Executive Resolution Manager and found that they have 7 to 9 days to just process the order. What kind of warehousing is that? When I requested overnight shipping, I was told that they are not authorized to provide that. Something tells me my problems have only just begun. If only I had read this site first. This television is a piece of junk!

I bought a Vizio SV370XVT LCD flatscreen from Costco, and for the first 33 months, it worked pretty fair - not the best but better than some flatscreens out there. Then it started to freeze, just a part at the top of the picture at first. By the end of the week, it takes 20 minutes to get a good picture. Sound is ok. Then, I called my neighbor, who bought a Samsung the same day as I bought this POS, and he said it was going strong. My parents bought an RCA Color TV in 1965 and still use it today, having to replace a couple of vacuum tubes here and there; but it still works! Great picture to boot. 47 years of service, and now, we are lucky to get a couple of years out of the junk they are sending us from China.

So I got one of those Vizio TV's with the built-in Apps for Christmas. It was working fine last night and today but then, I went to watch Netflix and it wouldn't launch, so I exited out of the app lineup and my TV shut off completely and wouldn't turn back on. I changed the batteries, and it turned on but wouldn't launch Netflix. So, I went to the website to find out what could be wrong, and when I didn't find anything there, I called Netflix to see if it might be a problem on their end. Nope. So after trying it with the Netflix person, I tried it one more time. My TV froze. I shut it off, and now it won't turn back on!! After reading some of the reviews on here, it seems like I am going to have a fight on my hands.

Christmas time, I bought my grandson a Vizio 8" tablet. We first noticed that you would have to wiggle the plug around to get the tablet to charge. It seemed as if the port was loose; then it got, so the tablet wouldn't charge at all. On May 16, 2012, I contacted Vizio customer service and explained to them what was happening with the tablet, and the fact that it wasn't charging right from the beginning. And I asked if it was still under warranty. They said it was and they had had many other people with that same complaint. They asked me to take three pictures of the tablet: one of the port, one of the jack, and one of the front with the Vizio logo. They wanted a technician to view the port to see if they could verify that the port had a problem and then they would give me the address and approval of where to send it.

I purchased a Vizio 44" television in October of 2011 from Costco. The TV developed a small defect in the screen that spread throughout the TV in April of 2012. After jumping through all of Vizio's hoops to file a warranty claim, they denied the claim citing physical damage to the screen. After escalating to a supervisor, they still denied the claim.

We bought a 42" Vizio LCD HDTV from Walmart in November 2010. It completely shut down within the first 6 months. Vizio came out after a few weeks and repaired it. It broke down again within days. Vizio came out and replaced it in August 2011. Then in May 2012, it's broken again. Now, they have offered me the same POS for $275. What a joke. Why would I pay more money to get the same quality (not) I already have. Vizio sucks. Their TV's suck and so does their service and warranty. Buy another brand, any other brand!

Bad HDMI ports on Vizio 22 TV - The HDMI ports went bad after only 4 months! After reading the responses here, it would probably be a waste of time to try contacting Nebraska Furniture who would refer me to Vizio. I can watch TV using the component. I hope that this continues to work. It sounds like my problems are just beginning. I will never purchase another product with the Vizio name and will tell all of my friends not to purchase Vizio. If there is a "class action suit", I would like to be included.

My Vizio M421VT LED TV was purchased on 02/03/12 from Walmart. First, bad remote, now there's no picture (06/05/12). I am waiting for a response from Vizio on a replacement TV as they say the display is bad and cannot be repaired. I hope the replacement TV lasts longer and arrives soon. I feel they have quality control issues. Nice TV when working. Poor Reliability!

I called because the Vizio tablet was brand new and I am having a problem turning it on. It would only go to white screen. I took numerous pictures of the tablet and they said okay, to send it in and they would replace it. Once it was sent in, they said they would not replace the tablet because there was something else wrong with it that happened in shipping, and now they would not cover it under the warranty. I told them it was already not working when I sent it in, and they told me they were going to exchange it now that something happened to the non-functioning tablet? Vizio sets it up so they do not have to stand by their warranty.

I bought a Vizio table in December. It will not longer power on. I called Vizio support who initially told me the tablet would need to be replaced. After sending them proof of purchase and several photos, they said there was cosmetic damage to the unit and they could not replace it. The unit had never been out of its protective case until I took the pictures. The only scratches were from headphone jack being plugged in and rotating on unit. The problem is the charge, not the headphone jacks. I spent 4 hours or more of my time taking pictures and talking to several agents who seemed to be mostly trained to reject any returns. I will not buy another Vizio product!

This TV has been a nightmare from day one. First, it would shut off whenever it felt like it and a few minutes later, it would restart. This would happen frequently and no one knew why this was happening. In the meantime, you had missed whatever you were watching. Then it suddenly shut off and the only thing it would do was show you the Vizio logo and then a black screen. About a week or so later, they came with new boards for the inside of it. Now at this point, it had a 90-day warranty. Fortunately, it died within the first week and now they are sending us a new TV and said they will deliver it to the door and it is warranted for 90 days.

I bought my Vizio 42-inch TV in December of 2011. About three and a half months later, the sound goes up and down. You have to hold the remote in your hand at all times when watching a program because it turns way up or way down for no reason. I am very dissatisfied with this product. I paid $700 for this and it has not even been 6 months and it doesn’t work correctly. I would not recommend this product to anyone. I am very unhappy.

This is the 2nd Vizio TV I have bought that has failed on me within a year's time. The 1st TV just would not show a picture when turned on and the 2nd Vizio when turned on, only has a partial picture with light & dark spaces and some spaces that just have nothing. These TVs are scrap and Vizio needs to be shut down and/or stop selling TVs until this ** is stopped. I called Walmart and, of course, no one there knows a damn thing about what I should do nor can they direct me. I tried to contact Vizio directly and keep getting the runaround and the attitude of "Oh, well". I want my money back but cannot seem to get anyone to agree that a TV that you paid $700 for should last more than a year. I guess Vizio has invented/perfected the short-lived disposable TV. Maybe they are actually made by BIC lighter. This is ridiculous and I do not know why the government has not moved in on them.

Over the past 4 months, my 42” Vizio TV started to shut off by itself. The next thing that went wrong was my HDMI ports - they went out. Now, the TV does not work at all. My TV is only a year and three months old. I will never buy another Vizio again. The government needs to shut this company down. Vizio, I need a refund. A TV should last more than one to two years.

Bad VT420m TV - I got my TV from Dell and after 2 years it started to lose the color control as it has red line/pixels/in dark and light areas of the picture. I got a 3 year warranty through Dell which they use Bobby Jones Electronics (never called me at all to inform me about what was going on to do the repairs). Dell sent me to the business for repairs and after 2 months and two different repairmen to make it to my house, they did not fix it. I then get a call from Dell saying that the warranty company is going to buy it out and they took the cost of the repairman from the cost of the refunded amount of the TV. I am not happy about Vizio’s help as they do not stand by their products and only getting 2 years is just wrong as my family and friends have LG brands with no problems after even 5 years.

42” Vizio Model# VX425L HDTV10A - I purchased my Vizio TV in 2007, so it’s about 5 years old. I use this TV as a bedroom TV so it does not get much use. Just about a week ago, I woke up and the TV was on, but there was absolutely no sound or picture. Then I tried to turn it off and it would not turn off from the remote or the buttons on the side of the TV, so I had to completely unplug it. I disconnected everything from the TV and then reconnected everything and tried turning it back on. And still the same problem, no picture and no sound, and it would not turn off so I had to unplug.

I purchased a Vizio 55" TV on 9/8/11. It broke on 5/3/12. I called the warranty service on 5/4/12 but they were a no show. They say they could not contact me on my landline and they inverted my cell #. I had a local repair for $402 on 5/22/12 because I figured I had waited long enough. Vizio refuses to pay all or even part of the cost, saying it's not their responsibility.

My television that I barely watched went out in less than two years. I paid $600 for it and it is just a relic on the wall. No sound, color, picture. That is not cool at all. I don't think I used it over 5,000 hours in total.

Neither Walmart nor Vizio will even check out the TV that goes dark and light. Walmart says I have to call the extended warranty number; who says I have to call Vizio; who says I have to perform technical checks; and I am not a TV technician. Don't buy from Walmart and especially don't buy Vizio - look at all the problems others have had. This is the first time Walmart won't help me.

Vizio LCD HDTV model E740VLE - I purchased this TV at Walmart on 2/13/2012, and on 5/17/2012, it turned on but that was it. All the screen displays is a big V. Vizio wants to send someone to fix it. I called Walmart, but they won't do a thing because I am 5 days over their return policy. I let the sales guy talk me into this one as he bragged on what a good TV it was. I would love to return it and get something else or get a credit for this as I certainly don't want to get this brand again.

I purchased a TV for $1695 + tax and after 4 years, it won't turn on. I called Vizio Customer Service and they tried to tell me to purchase another one at a discount rate. Then I called the parts department (after calling a TV repair person who told me it's the Delta power supply and the main board) they deal with and they tried charging another $395 for part, then I would have to pay someone to install the parts. Now I am left without a TV for my family for approximately 7 days to get it fixed.

Bad Vizio VX32L TV - I have already spent over $350.00 in repairs for this ** TV and the problem comes back within 3 months all over again. I contacted the repairman and he said that the flickering screen is because of power loss in my home but this is not true because it worked well for 3 months after he fixed it the first time. Then, just to prove him wrong, I hired an electrician who checked the electrical outlets and the power output is perfectly fine.

I have a Vizio XVT472SV. The motherboard went out on it 6 months after I got it. So I bought the extended warranty after that from the Vizio website for coverage till June 2013. Today, my TV is starting to have like green moss where it should be black. So I called Vizio, and they informed me I need a technician. But my TV is out of warranty. I informed them that I have the extended warranty. She then told me they don't do the extended warranty coverage, even though I bought the coverage from them. And they give you the number to a company called Warranty Group.

Vizio 1 year 2 months old, dead - I must say that when this TV worked, it worked well. The picture was very nice. However, 2 months out of warranty, there was a loud pop and the picture died. Customer service was no help, and gave me a number of a company in Florida that does "out of warranty" work for Vizio (I'm in New York). I took the unit to a local repair shop and they replaced the power supply, but found that there were many other items wrong with the unit. Their suggestion, don't even try to fix it, as it would be more than the TV was worth.

After two months of use, the screen went black. The sound still works, so I guess I could try to find a blind person "looking" for a TV. I bought the piece of junk from Walmart - I will no longer buy electronics from them and I can't believe that I would have to pay for someone from Vizio to fix my TV! It's not old enough to need fixing! I replaced my 36" 1995 Panasonic TV - that still worked beautifully - for a smaller, easier to move flat screen for my bedroom. I should have bought another Panasonic and gone to Kmart. Now, I just want to know what is going to be done with all these issues. I'm up for whatever it takes - nationwide strikes in front of Walmart?

I bought a Vizio DVD player and the remote stopped working after a few months. I called Vizio and they said that they would send out another one with no cost to me. I have been waiting on that remote for five weeks now. I feel like I keep getting the runaround every time I call and ask for status on my remote delivery.

I paid almost $2000 for a Vizio 55-inch TV. After less than 2 years, it has developed dozens of dark wavy transverse lines on the screen. Though the problem started within two years, I was unable to pursue it as my dad became sick and I had to go take care of him and move my mom after he died. The repair warranty department said essentially "tough luck" and I should have bought an extended warranty. It makes me feel like a Mafia hit - buy protection or else. Why should a consumer need to be protected from an obvious production fault?

I purchased a 42" Vizio from Costco in 2009, and after a few months, blurry shadows and lines started appearing across the screen. My husband called Costco, who transferred his call to Vizio, and I was told pictures as "proof" should be submitted. Not wanting to waste time, I overlooked the problem since at the time, it wasn't a big deal.

We had our cable provider come out to check everything who concluded it was the TV (Vizio VA370M), so we called Vizio. Remote would not work to access volume, TV menu, etc., and the TV was shutting on and off every few minutes. The Vizio technician told us to do the following and it worked! Don't know if someone already posted something similar but here's is what he told us to do: 1. Disconnect everything from the TV including the power cord from the power outlet and back of the TV 2. Press the power button on the TV (not the remote) for 30+ seconds. 3. Plug the power cord back into the TV and into a wall outlet (not a surge protector). 4. Turn TV on without anything connected for about 5 minutes. 5. Reconnect your cable, satellite, etc. cords back into the TV and reboot as instructed by your provider. Hope this helps. I read these complaints which made it seem hopeless but decided to call Vizio anyway. My TV is now working.

Sounds like I've been had. I purchased this 37" 1080p set for our bedroom right after Christmas 2011 from a Wal-Mart. On May 1, 2012, the set won't turn on. I went online to ask Vizio for help and learned I could submit my question to a waiting technician if I wanted to pay $28 for the answer. According to the website, I will only pay if satisfied with the answer - yeah, right. Judging from the other comments here, taking the set back to Wal-Mart isn't going to help. I did not buy the extended warranty and I'm glad I, at least, didn't waste that money. Not sure what I'm going to do now.

On November 30, 2011, I purchased a 19-inch Vizio TV from Walmart in San Antonio, Texas and paid $158.00 plus tax. At the same time, I purchased a product care plan for $20.00. I chose Walmart because I had heard their return policy was the best with minimum inconvenience, even though I rarely have had to return purchases anywhere. The little Vizio worked beautifully for 3 months; then it suddenly quit on or about March 30th. After having everything checked out, I carried it back to the same Walmart with receipt and warranty booklet and was told that since the 90 days had expired, I would have to contact the product care plan. I lugged the TV home.

I bought a Vizio flat screen from Walmart 15 months ago. It just started shutting off every few minutes and then turning on again. The warranty was for one year. Wouldn't you know! Unbelievable that they can make this kind of crap and sell it. There's nothing to be done but take it to the recycle center. I'm fuming!

Nine-month old Vizio 47-inch XVT473SV model is doing weekly random reboots. Vizio says because it's a refurb. It's out of warranty so they won't fix the problem. The problem is there is no fix unless they figure out the software issue and then upgrade the firmware. It all started after a Dec 2011 firmware update. The previous 6 months, the TV worked perfectly. Vizio has replaced TVs with new boards but the problem still persists. Don't buy any Vizio products. They don't stand behind it!

My Vizio tablet stopped working and I was told to take pictures before returning the tablet. I took 25 pictures before they said to send the tablet. Now I am waiting on the new tablet and I have been told that they were behind in getting them in. Now they are saying that I can't get a refund because it is in the "process" (not out for delivery) of being shipped. I told her, "Then put the request in, to stop it since it has not left yet and give me my money back." I was hung up on by Alison in Dakota. This process has been long and frustrating to say the least. It is not professional!

The TV (model E321VL) was bought in December 2011 at a Wal-Mart. We were not home during the months of February and March. Then last Sunday, the TV would not shut off. After unplugging it, we turned it back on and only got a screen with a big V. There's no sound and no pic. Finally, I called Vizio and have a repairman come out next week. They apparently already know the problem. I called them back this morning, trying to get answers and maybe push up the date of service. I received techno babble and little else. When I mentioned that perhaps there are a lot of problems of this kind, I was told there were not. Then I found this website, which empowered my point of view. Vizio and Wal-Mart should be banned. So now, I will have a new TV, which has new parts that are probably not guaranteed. This just is not right.

The TV stand for our Vizio LCD TV is broken - our fault. I've been trying to get a replacement since December of last year and I just get the runaround! Finally, the last guy has told me he doesn't know if the company or companies that supply them will be making anymore. I realize this isn't as big an issue as most complaints of pictures going out etc., but in this case, we can't hang this on the wall and really do need the ** stand. I can purchase one on eBay for $60 or so, but I'll be ** if I do that when the actual stand is $29.95. We have six Vizio sets in our home at this time, but I'm pretty ** sure there won't be any more purchased.

I was given a gift, Vizio model SV320XVT, by my brother for my 21st birthday, which he ordered on Amazon. From the word go, I had difficulties setting up my internet, which I then gave up doing and soon, I also started to smell plastic burning. This problem didn't persist, but soon after I got the TV, it would simply shut itself off at random. Then I experienced problems with the sound and finally, at this point, I am unable to turn the TV on and off. I bought a new control, programmed it, but the same problem persisted.

We bought a 22-inch Vizio two months ago, and when I went to turn it on yesterday, nothing happened. The little light came on but no picture or sound! Their technical support is a joke. After reading many of the reviews, this seems to be a common compliant. I would love to see a class action lawsuit! Do not buy this cheap piece of junk of a brand! Be sure to go to BBB to file with them.

I purchased my Vizio (42-inch, model VO42L) from Costco in 2007. Almost 5 years to the day I received the black screen of death. It had sound but no picture, then eventually no sound as well. Keep in mind this is my bedroom TV and hardly used. In 5 years, this TV probably had about 150-200 hours of viewing! My Sony in the living room is two years older and is used constantly! It is still going strong. I will never purchase another Vizio again!

My blu-ray player stopped working after a dozen uses. It started only playing DVDs. I called customer service and they requested I reset the device. That worked for a short time, but then started doing it every time I used a blu-ray. Finally, I complained to them enough and they agreed to send me an exchange. They said I had to pay to ship the old unit back before they would ship a new unit to me. No thanks Vizio. You can send me a shipping label to send my terrible unit back to you. I would like my money back due to the terrible customer service and lack of respect for their customers.

I purchased a 42-inch Vizio on December 18, 2011. The screen went blank on April 17, 2012. The Vizio customer service said it was the mother board. It can take up to a week for a service repair man to get back with this, and then, it can take several weeks for them to get the part and come back out and repair. We also bought a Blu-ray player and are having issues with it too. It's very frustrating. I have two child care centers that need their media rooms refurbished, and I know what brand I will not be purchasing. I will definitely look elsewhere besides Wal-Mart too! They are in it together.

Fifteen months after purchase, the Vizio 55inch LED XVT553SV died. It will not power on. I had a repairman come out and diagnose for $110. He said maybe the main Board, which cost $390 to replace with no guaranteed fix. Rest In peace, Vizio. I'm now a proud owner of a new Samsung. Wal-Mart and Vizio should at least be responsible for shipping and disposal of the defunct products. We should be able to drop them off at Wal-Mart or Costco and they can put them on a pallet and ship them to CA for disposal.

This set has had a lot of problems especially as an internet TV. I had to call them on two separate occasions to keep this 22" from constantly doing recycling or resetting itself and I almost returned it then. It’s working now but occasionally, it still does it but not often. Now, two weeks over the 1 year warranty, there is a green line going vertical down the right side of the screen. These folks who decide these things I guess do not realize this is the information highway and all should know that they really don’t care when they sell us junk! I'll not buy another Vizio unless it’s a complete giveaway.