Sony TVs Reviews

Well, here we go, I’ve read at least 100 complaints about this problem on a Sony Bravia KDL-40S4100, left side of screen has colors running through, making watching the set impossible. I have a case, I paid $120 for an authorized Sony repairman to come out and verify it's the LCD panel. I’ve sent my pictures, proof of purchase receipt as well as the receipt proving I had an authorized repair shop diagnose the problem. No, I’m waiting for the 7 business days for what I know will be an offer to buy a discounted refurbished set for $800 or so. I know if this is the offer, I will be encouraging anyone I know to never deal with this company.

46" LCD TV is no longer working after just 3 years. The screen just started to go black. Now, only 1/3 of the screen is viewable. From the numerous complaints about this TV found on various websites, Sony has known about this issue for years. Their remedy, to force me to buy another one of their products! Why would I give them more money? There are hundreds of people in this situation. I'd like to look into a class action suit based on the sale of a product they knew to be poor. The number of folks out there with this problem should be enough for Sony to take action to make them whole again. Aren't there lemon laws out there to protect us?

I purchased a Sony 55" KDLHX5500 LED TV from Best Buy last February 5th, 2011. The TV started acting up 11 months later, turning itself off and back on. I called Best Buy to send out the Geek Squad who never showed. The TV didn't act up again until Feb 10th, a few days out of warranty. This time, it was dead for good. I complained to Best Buy for the no show. They passed the buck to Sony. I called another respected Sony authorized dealer who agreed Sony should take care of the problem. He put me in touch with the local Sony repair. He also stated that he expected Sony would handle the problem everything considered. He stated that Sony changed the way they handle their repair techs as of January 2012 that he could fix the TV and I could likely get reimbursed from Sony. He charged me a fair price of $500 to replace the power supply and the LED board. He made it clear to call Sony support and he felt they would reimburse me. I called Sony. They refused to even cover the parts!

Less than 20 months after the purchase of this well-rated Sony 52 inch Bravia XBR6 TV by Consumer Report and CNET, I purchased from Circuit City, registered it, and enjoyed until horizontal lines across several sections started showing up. I no longer rely on Consumer Reports to begin with. I contacted Sony in Sept 2011 and they sent a software for firmware upgrade, which did nothing. CC is out of business so is the Sony one-year warranty. Now the TV is without picture, and Sony is still claiming it not to be a high frequency problem.

My 52-in Sony Bravia TV had problems with the screen, so I contacted my extended warranty to send someone out. They said it would be more to fix than just replace, which I didn’t want because I would lose my extended warranty! Well, they said they had to replace, so I lost my warranty and had to spend $300 to extend it on a new TV! I’m very upset! Well, the TV they sent out wouldn’t work when I tried to use the internet and other features! I called Sony on January 3, 2012 and they tried numerous times on the phone (total of over 6 hours) trying to troubleshoot! They had broken English, they were extremely hard to understand, and they wouldn’t send anyone out.

I've had my 52" Sony Bravia, KDL-52S4100, for about two years and about a month ago, the display showed dark in the center and trails on the right side of the screen. It takes up to 15 minutes for it to go away. This occurs now every time I power it up. I have read the the numerous complaints on Sony Bravia TVs and it seems I'm another victim. I'm done with Sony.

I bought a 32 inch Sony LED 3DTV KDL32EX720 in Mazyad Mall in Mussafah (Feb 1st, 2012) which has one-year international warranty and I got the TV in Kerala. After one week of use, the TV does not work. I called the Sony Customer Care Center in Trivandrum. A person told me to call the service center in Varkala. I called the service center in Varkala and an authorized person came in my home and checked the LED TB. He told me the power supply board is defective and the parts come in Delhi so I need to wait for two weeks. Then he took the defective power supply board and sent it Delhi.

I bought a Sony Bravia 46 inch LCD TV model #KDL46S4100 from Best Buy 3 years and 2 months ago. The TV completely stopped working and Sony does not stand behind their product.

A 3 to 4 year old Sony TV KDL-46V5100 shouldn't need a new panel that cost as much as the TV did in the first place. Picture was great, started with a red line on the left side. The next day, I had lines all over the screen. I took it to a repair shop. They told me TV isn't worth fixing. 1,400 bucks down the drain. I always thought Sony was top of the line, not anymore. Junk is all they sell now. Shame on Sony, they have no class anymore.

I had purchased a Sony TV kdl40-xbr5 in December 2008, with an 18 month warranty for $2,400. The TV started having ghosting problems on the right side of the screen for the first 10 minutes after turning it on. I contacted Sony who said that they were not having any problems with their units and it was probably my cable connection. We changed the cable box and it continued to ghost on the right side. I began to notice other complaints on blogs.

I bought a new Sony Bravia KDL-52W3000 in April 2008. A few months ago, the left side of the screen started ghosting and the center was dark until it warmed up. At first, the warm up was 5 minutes. This became 25-30 minutes. Now, the left side is a mess. I had a repairman look at it and he said the LCD panel is defective and that lots of Sony Bravia models have the same issue. I paid a lot of money for this TV and expected more from a brand like Sony. Like others, never again! Sony should recall/replace these TVs. They know there is a problem with them.

I purchased a top of the range Sony TV from their authorized dealer in Baku, Azerbaijan for over $6,000 around 6 months ago. Since then, it has developed a clicking noise from within the TV, which is very disturbing while watching it. I contacted the shop who came out and admitted it was making a noise. They went away and came back only to say this noise is normal on all these models of TV! I don’t expect a high level of service from the shop in Baku for obvious reasons. However, as it states on the warranty, Sony Middle East (Dubai) is responsible to honor it. I have tried contacting them 10 times and received no response or resolution to the issue.

I contacted Sony about my Wega 60 Sony TV. They know that these units are junk; it's all over the internet. I called for service, because all the people turned yellow people and because of the big blob blue circle. Well, the service department sent me to a special Sony unit for replacement of the total unit. I gave them my number, email, and SSN of the unit. They said they would get back to me for a settlement. Well, they did; they tried to sell me a choice of one of two Sony units half the size of my unit for $850.00 and $950.00, my choice.

I bought a Sony Grand Wega 60". After 4 years, the TV started to have problems. It works when it is cold, but I can not switch it on when still warm. I contacted Sony and they gave me a repair center number from Rhode Island. I live in Florida. The customer service representative was probably from another country and could not understand why I can not take my TV to Rhode Island. I just hung up. I'll never buy a Sony again.

Sony is lacking in quality and customer service. I wish I would have found this website prior to buying my Sony 52" LCD flat screen from Costco. I bought it in 2008. Problems started right after warranty ran out. Now, the TV is almost unwatchable. Sony customer service doesn't care. I have been a long time Sony buyer because I thought they were higher quality. Never again!

We purchased a Sony Bravia 46" flat panel LCD TV in June 2008 (Model: KDL-46S4100). In February 2012, the right side of the screen started ghosting occasionally when we turned it on and then the center of the picture started appearing very dark. After about 1/2 hour, the problem resolves itself. Now, it is happening every time we turn on the TV.

After 2 years and a half, my Sony Bravia 46'' started to have image problems. The colors were mixing and shaking badly for about 20 minutes each time when I switch it on. After 3 years, we have no image at all and I have to leave it on for 2 hours before I want to watch some TV. I went back to the shop where I bought the TV. They couldn’t do anything because the warranty just expired. Anyway, I’ve got a phone number from a service company and they asked for 500 euros to fix it. This is ridiculous. I’ve paid 1800 euros for a Sony. This was a big investment for me. I trusted Sony and they let me down. I want that Sony will at least fix the TV. I really hope that you will do something.

Very few tiny, blue spots and bands appeared last fall on my Sony Wega screen . I thought it was one of the projection bulbs got worse just before Christmas and I called Sony in January. I got the tech group who acted like they didn't know what the issue was. They had me remove all the DVD and cable hook up and play screen. It still had blue dots. They said it was out of warranty and as such, I should take it to authorized repair. I started checking online and found this was a major Sony problem and they had a customer satisfaction program that ended last October/November just when I was finding the spots but thought they were a bulb.

Son Bravia 52 inch LCD TV Model-KDL-52VL150: Does anyone on this site know how to initiate a class action suit against Sony? I have been in touch with Sony Customer Relations several times regarding the failed panel on my TV purchased in August 2009. The picture is dark and blurry when turned on and I must leave it on for 30 minutes now before I turn it off and back on to reset.

My Sony KDL-52XBR6 TV has horizontal lines on the screen. The repairman said I needed a new LCD panel with the cost being over $3500. Sony said they would send me a refurbished one for $650 with a ninety-day guarantee. This TV costs over $4000 when new and is less than 3 years old. I think with a product this costly, it would last a lot longer than this.

As soon as warranty ran out, screen became distorted. It keeps getting worse. Now, there is a line across the screen about 1/4 of the way down. Used to clear up after about 25 minutes and still does, but now it remains darkened after about 1/4 of the way down. I'm afraid it is going to stop all together.

I am very upset that it's still "buyer beware" when you buy a product from a reputable company. I purchased a Sony Bravia KDL- 52Z5100, serial #8026279 - our first flat screen on 11-28-09, a very special gift to ourselves. Last year, we started getting horizontal lines and now, half the screen has dark shadows and horizontal lines for at least a half hour before we get a picture. We thought it was our Dish reception, never thought it could be the TV we are still paying on until our son checked online and saw many other people having the same problem with this model. I called Sony to register my complaint and was told that I didn't buy an extended warranty so I will have to pay to fix it.

The same as everyone else on here, it started with vertical lines, then dark areas. I called Sony and they said I would have to have a tech to come and look at it at my expense and let them know what they find. It was the board. It had to be replaced at a cost of $3,250. They offered to sell me a 2010 Bravia TV that was not as good as what I have for another $900 and gave me one week to make up my mind. I did not call them back. I was not about to spend one more cent on a Sony anything. They treated me like I did not matter and they couldn't care less, take it or leave it. I paid about $1,800 for a TV that lasted about three years. I have old type of TVs that are at least 25 years old. That worked fine and had never had any problems. This is not right and something should be done.

Just 3 months following the expiration of the Costco Concierge warranty extension on our 52" Sony Bravia, the thing is already failing. We are experiencing what many others have written about here. Upon startup of the TV one day, vertical colored lines appeared all over the screen, rendering it unwatchable. We figured out that turning if off for a few minutes and turning it back on cleared it. This worked for a while, but then it became chronic. Now, it sometimes takes 5 or 6 times to get it to come on properly. We have contacted Sony, their technical support (I use that term loosely), had my husband go through a series of gyrations to reset some things, to no avail.

We purchased a 52" Bravia in 2009. The TV started to display colored vertical lines on start-up in Jan 2012, just 3 months past the 2-year warranty (Costco extended the one year warranty to two). We paid over $1600.00 for this TV and Sony told us since it was out of warranty, we needed to call a repairman. Costco said there was nothing they could do for us since we just passed the warranty period. We called the repair guy and after he heard our problem, said it wasn't worth him coming out to house, gave us some tips to try to get a little more life out of it. It worked for about 4 days and now it is doing it again. We bought Sony because we believed they were a quality company that made quality products, not! I would gladly join a class action lawsuit after reading all of these complaints they are selling lemons. Isn't there a lemon law for big ticket purchases like TVs? If not, there should be! We will never ever buy another Sony product.

I read a lot of the unhappy reviews above because I was having the same problem with our Sony KDL-52SBR9 (two years old, darkened top 2/3 of the screen, flickering, seemed to stop after 10-30 minute warm up). I finally went to the Sony website and found that there was a software update for my TV to bring it up to firmware aa0195fn (on your TV remote, select Home, Settings, Product Support, Contact Sony to see what firmware your TV has loaded).

I would like to bring to your attention a negative customer relations experience I recently encountered and express my displeasure with Sony's Exchange Department based out of Fort Myers, Florida. In late November 2009, I purchased a 52 Sony Bravia KDL XBR9 HDTV. No more than two years later, in November 2011, I began to experience a dark and distorted picture every time the TV was turned on. As directed by the Customer Relations Department over the phone, a Sony authorized technician diagnosed the issue and determined that the LCD panel and bulbs were faulty. Sony's website currently brands the Bravia XBR line as "Best of the Best", however, it only took me 24 months to realize that this claim is indeed erroneous.

I purchased a Sony 55 inch for $2500. It lasted for 2 years and the picture tube went out. I called Sony, they had a recall for this problem but it had expired. They told me it had to be verified so it will cost another $100. They offered me a $1200 TV for $900. I will never buy a Sony or a Samsung, where Sony sold half of its TV section too.

I purchased a KDL46BX420 Sony Bravia in July 2011. The sound burps until there is no sound. It takes about 20 minutes, then no sound. If you turn it off and on again, it will eventually come back on. It took 5 months for Sony customer service to finally offer me a deal. They offered a refurbished TV. I refused as it's still under warranty. They just offered me a new TV, but with only a 7-month warranty. I guess they think it will only last 8 months. The customer service is terrible and can't talk to anyone in the US. They just follow a script. After reading all these complaints, I can't believe no action has been taken against them.

We purchased a 52" Sony Bravia about 2 years ago, thinking with a good name brand, it would last a while. Last week, it started having lines on it, then after about ten minutes of that, it would come on, but would only stay on for about 30 minutes. Then after a day of that, it went out all together. I took it to a place that worked on Sony appliances and he called to tell me that the LCD panel had burned out, and that it would cost as much to replace the panel, as it would be to buy a new one.

I bought a Sony Bravia on January 29th 2010, and just over two years later and a couple of days, the LCD display is going bad. The TV was great until the screen started to ghost images and blur on the left side of the TV right side of the when watching it. This started mid to late January 2012.

I bought 55 inch Sony 3D TV on December 16, 2011. On March 4, 2012, the picture went. After numerous calls, Sony informed me that I will receive a call on March 12. We will go from there. A product that cost over 2000 lasted 71 days and they will call me eight days after it stops working. That's customer service. Never again will I buy a Sony product.

Our television just stopped working before the first year warranty expired. We called and were told to fax our receipt. We stayed on the phone for ages. Nothing happened. We called. Weeks passed. We called. We were told that a repairman would be in touch. Nothing happened. We called. We were told that the part was on order. Sony promises a new television if you have to wait over 20 days. We have waited over that period. They lied. The part cannot be found. We will never purchase another item from Sony. And the days go on and on and on. No one at Sony cares. They produced a model that had a defect and they refuse to accept this fact and rectify their mistake. I truly despise all of them.

I turned my 46 inch Sony Bravia off one night since it has lines across the screen as well as ghost blocks across the screen. I paid $1,600 for this TV and fully demand that Sony stand up to this issue.

I bought the Sony TV KDL52Z5100 in 2009. It has fuzzy screen after few weeks of use, lines of green and red appear on screen. Still under warranty, Sony repaired it. After one year and after the warranty period, the same problems occurred. I called Sony, they said it's out of warranty and nothing they can do but willing to replace the TV for a refurbished one for $695! I realized there are many victims out there with the same problem. It was clear that it was a defect of the component. This TV should fall under the recall!

I bought my 42" Sony Bravia KDL40EX400 TV from Walmart and only had it eight months when it got a wide green line down the middle of it. I had a service repair charge me $50 to say it's the signal module on the buffer board. It will cost $289 for the part. I will never buy another Sony product. I wrote them when the recalls came out and was told my serial # was not on the list. What a rip off!

I purchased a Sony TV a few years ago. Then all of a sudden there was a big blue splotch in the middle of the screen. I called Sony. They said this TV was having these problems, so they sent me a new TV. I was actually very satisfied. The TV arrived in about a week and it was an upgrade from the old TV. Until Superbowl Sunday of 2012, the TV stopped working. Mind you, I hadn't even had this TV for a year. The TV had crackling sounds coming from it. Again, I called Sony. She told me it was probably the G-board and she will order the part and call me to set up a time for a repair.

I bought a TV from Sony in 2007. It was a 62" DLP digital light processing for about $3,600.00. It was one of the top of the line. The TV went out in 2010 so I called Sony and they gave me a take it or leave it, after I was directed to other countries like India, El Salvador, etc. Anywhere but an American location. I was offered a 52" KDL52EX701 for $700.00. To say the least, I was not happy and demanded to speak to someone else. They connected me to India and told me that all they would do is offer me the same TV for $925.00, plus sales tax and it would include a 3-year warranty. I was furious, but had no opposition but to take this deal or leave it. Well I took it and yes, you guessed it. It has went out. I come to find out it was a refurbished TV that was sold to me under the pretense of being new.

We have joined the ranks of many other dissatisfied Sony customers, as our 2-year-old Bravia has just failed, out of nowhere. We had the same issues; lines across the screen, and 80% of the screen is fully shadowed. In the span of about three days, it has become totally unwatchable, and at this rate, it will be all black in another day or two. There is clearly a major problem with these TVs. Sony must be held accountable for this.

I purchased a beautiful Sony DLP TV BR series 4 years ago. Great picture. Now, it has what they call "optical block" problem, which cannot be fixed (it can, but for more than the price of a new TV and the fix will only be good for about another 2 years before the problem happens again). They have been sued for this problem several times in class action suits. It affects more than 137,000 customers. Their solution: An inferior TV (based on ratings: the KDL series and not the BR series) for 50% off. Not really, I can get the TV for less than 50% off. The ratings and comments of the replacement TVs are far inferior to the TV I originally purchased, but they will not allow their line of superior TVs to be included in the replacement pool. In fact, the TVs that are allowed in the replacement pool (just 2 of them), no longer are sold. They are models that will be replaced by better ones.

I purchased this high-definition TV in August 2009. I began having striped/plaid picture in August 2011 but I called my provider (Cablevision) thinking that was the problem. They replaced all my wiring and said it was the television that was the problem.

I paid over 1K on my Sony Bravia 40W3000. Thinking I’m buying this quality brand name TV, I don’t need an extended warranty and personally nobody should at that price. After my factory warranty was up a year later, I noticed black lines going across my screen. Unfortunately, I didn’t notice it right away due to my deployments overseas. When I came home, I noticed it and didn’t realize there might be someone to call on this. Then I google the issue and see a lot more people have the same issue. I see Sony insulting us costumers by trying to sell us another most likely lame TV because they haven’t sold a TV yet that lasted at least 5 years and every TV is having some sort of major issue.

I bought a Sony Bravia KDL-52W5150 in 2010. Two years later, the screen is malfunctioning. In contacting Sony, they offer to replace the TV with a refurbished "like or similar" model for hundreds of dollars plus tax. From doing research, many are having the same problem. Sony has made a defective product and will not stand behind it. I will never purchase any Sony product again. Something bad has happened to a once great company. I am encouraging everyone to avoid Sony products. Do a little research before buying a Sony product. The complaints from their consumers say it all.

I always considered their product to be high quality and worth paying more for. Now for the 1st time, I have a defective product which happens to be the most expensive Sony product I have ever purchased. It lasted 2 years and 5 months, before the left side of the screen became darker than the right side, and also had "ghost images". They sent out a service tech who looked at the picture, and instantly diagnosed the issue as a "bad LCD". He didn't have to open it up, or do any diagnostic test. He has seen this issue many times, he told me. The cost of repair is more than the value of the TV. The warranty was for 2 years, so I am just 5 months beyond that, and Sony will not budge on their refusal to replace the item.

My 2009 model 52 inch Sony Bravia started to show horizontal lines, just after the two year warranty expired with Costco. The purchase price was $1,800.00. Shortly afterwards, the TV showed shadows, discoloration, and eventually went to a black screen, with the audio still working. I was told by Costco to contact their tech support. I did so, on three occasions. They tried to convince me it was not the TV, but some other connected equipment hooked into the TV. Costco tech service is a joke. I researched Consumer Affairs online, and discovered a multitude of consumers with the same Sony TV issues. I contacted two separate reputable TV repair technicians in my area. They were aware of the problems with Sony LCD panels, and advised me the panels were the result of bad production. I then contacted the Sony help line directly, and I was told to take the TV into a certified Sony repair facility in my area. I did so, and was charged $80.00 for the diagnostic. Their results were the same, a bad LCD panel, with a written estimate of $3,400 to repair!

Sony has trashed their name! My 42" Sony LCD HDTV developed blue and yellow spots. After dozens of emails and hours of calls to India, Sony was unwilling to make any reasonable attempt to compensate. I will never buy any Sony product again. Sony sucks!

I have used Sony products as long as I remember and I have been a happy customer until I bought the 55 TV (Model: KDF-E55A20 & Serial #: 9045449). I bought this TV about seven years ago and I have had problems with it from the first year. I have changed so many bulbs for this TV to work. From last year my TV started to have blue dots/stain from the corner of screen and now the whole screen is a blue stain. My relatives/friends and I have never experienced this with any TV and I can't afford to spend any more money on this.

The LCD panel went out after 3 years. Sony Bravia 46" LCD. Found out this is a known defect. Sony said, "Sorry, can't do anything." Consumers should be warned: known defect with Sony LCD. I will never purchase another Sony product of any kind.

I purchased my Sony TV KDL-52VL150 for $1,900 and just as the warranty ended, it started to get a black line going through the middle of the TV and would warm up and be okay, after a couple of weeks it got worse. It would take longer to warm up and started ghosting on the left half of the TV.

In 2008, we purchased a KDL52W4100 TV from Circuit City for $2,430. We now have a line going through the middle of the screen. I was told that the panel is gone and it can not be fixed. Sony offered a rebuilt set for $679 or a new bottom of the line set for $875.The present set is three and a half years old! I can not accept their offer and I will not buy a new Sony TV.

This TV has had a picture going bad for 2.5 years now. We paid a lot of money for this TV and now it's trash. Sony does not stand behind their products at all. My GE 32 inch TV from the 90's is 3 times the TV for a fraction of the cost. I was told to fix it and it would be $800.00 to have a new block installed. What a pile! Never again will I buy a Sony product.

After reading the extensive number of similar product failures on this website, I've become a bit angrier about the warranty company's unwillingness to provide an acceptable solution. I purchased the Sony KDL55XBR4 from Circuit City in 2008 before they went out of business. I paid the going rate at the time of $3,500. I had previously returned a Sony table-top projection TV (KF50WE610) due to several issues with the lamp assembly burning up (that's another story). Based on that experience, I decided to buy a 5-year service contract. Well, the same documented problem (ghosting, black bands, clearing up initially, but taking longer, etc.) started a few weeks ago and has gotten progressively worse.

We bought our 51" TV in May 2010. In December of 2011, we started experiencing problems with the picture. Upon turning on the TV, there were vertical and horizontal lines all over screen -- every input and ratio. We first contacted Cable who advised it there was an issue with the television. We then called Sears where we purchased the TV and the technician advised it was a panel issue. Upon calling Sony, we were told this panel was no longer being manufactured. They offered to "sell" us a refurbished TV which we refused to consider. We asked to speak to a supervisor who reiterated this offer. We called a 2nd time and received the same run around. Sony admitted there was a problem but offered no practical solution. Upon looking at the various complaints registered on line -- we are not the only ones with this problem. How can a company as large as Sony get away with this. I have contacted NBC Consumer Complaints and will be contacting the State Attorney General's Office of New York State. I believe this is an outrage.

Purchased a Bravia XBR7 in Feb. 2009. Started having problems in Nov. 2011. Dark picture and lines on the right side of the screen when first turned on. After 20 minutes picture would be OK. Has become progressively worse. Called Sony and was instructed to have a Sony authorized repairman diagnose the TV and was told that if it turns out to be the LCD panel, I should call Sony back to see what they can do for me. The repairman said that it was a bad LCD panel and, unfortunately, Sony is not making them anymore and that even if I could get my hands on one it would cost $1,400. I called and faxed Sony with the documentation from the repairman stating that it is the LCD panel. Since the television was no longer under warranty I was offered to buy a refurbished television at a reduced price. They could not tell me which model would be sent to me but that it would be comparable to mine with a warranty of 90 days. Not much of an offer for a $2000 television that didn't even last 3 years.

We purchased a Bravia KDL 52S4100 in February 2009. Three weeks ago we turned it off one evening. It had been working fine, but the next afternoon when we turned it on the screen was black and it had no sound. We knew it was on because the little green light on the bottom of the TV came on. Sony service tech says it needs one of 3 boards--$500, $700, or too expensive to be worth replacing. Sony customer support says, "Sorry, it's out of warranty." I think $1600 is way too much to pay for a TV that lasts less than 3 years! Now I am reading these messages about a similar, but different problem with this same TV. I am afraid to put any money into fixing it, and then probably have more problems later. Sony needs to admit there is a problem and fix it!

I have a Sony 60 inch Vega TV and as so many others, it has blue dots all over the screen. I called Sony and they refuse to help. I spent over $3000.00 on this television, and it has lasted for five years. I called Sony and an Indian speaking person spoke with me who I barely understood. I was told to contact a repair facility and that all expenses were mine. I called and spoke to a technician who said that I would be better buying a new TV than paying for the repair due to the cost. I called back Sony and they gave me to a supervisor who stonewalled me also, saying that there was nothing they could do. I have an older TV that I paid $500.00 for and have never had a problem. For the money I spent, you would think it would last as long as my inexpensive one has. I will never buy a Sony product again and will make sure to tell all I come in contact with that Sony does not stand behind their products. I can only hope that a class action suit is filed as the big business should not be allowed to take advantage of the consumer.

I emailed Sony and received an answer this morning. They said my unit qualified (yeah right) for an Sony 'Advanced Exchange Program', and to call for instructions. This email was from Scott **, Sr. Customer Support Representative. I called, the Indian or Pakistani speaking person, and he said I could get a refurbished TV of "the same model, or one similar" for $679.00, plus local taxes. If, for any reason I was not satisfied, I could return it within 90 days. They will pay shipping to my address. The shipping box is supposed to have a prepaid return shipping label for my TV. I hope this helps. It looks like this is about the best we are going to get.

Purchased a Sony 52" Model KDL-52W4100 in December 2008 at Circuit City. About three months ago, a series of horizontal lines, about 1/16" wide and about 6" long appeared over much of screen. Appeared to be white or light blue/white. Lately, a couple of blocks have appeared at the bottom, one on the right and one on the left. These are about 6" X 1 foot, color changes with picture being shown behind block. I'm in total agreement with all of you, this is a defective product. For something you paid for, over $2,000 back then, should last longer than 3 years! I think Sony, to remain a reputable company, should make these units up. I for one, will never buy a Sony product again, and will recommend that my friends and family do likewise.

I purchased a Sony Bravia TV (KDL-40S4100) for $965. in Dec. 2009 from a retailer (Conn's) in Austin, Texas. It worked well until Jan. 2012, when it developed thin vertical lines on the left side of the screen. Only half of the picture was visible. I called Sony (1-800-2227669) and was told to get an authorized servicer to diagnose the problem (at my expense). The diagnosis was a defective LCD panel/screen and an estimate of over $1500 to replace the panel. The authorized servicer (Affordable Electronics Inc) said the cause of the failure was an improper "bond" in the LCD panel. Sony subsequently told me (on Feb 2, 2012) that they would sell me a new similar TV for $800 plus tax and that was my only option. They (Anthony) had previously (on Jan. 26) "guaranteed help from Sony once I obtained an authorized diagnosis. A consumer has a right to reasonably expect the primary and most expensive component of a TV to last longer than 25 months. I now have a non-functioning TV, was made to waste additional time/money for a diagnosis which provided me with no relief even though I was led to believe Sony would cure the problem if I followed their protocol. They did not do anything.

The optical block issue has finally showed up on my $4,500 Sony TV. I never had any issues with all of the class action law suits going on, but it’s all green now. I replaced the $120 lamp to make sure, to no avail. I called Sony and they put me on hold for close to 5 minutes, came back and made me an offer on two different models of TV, one an older model (60, 3D, for $1,300) and then a 55 for $555. This was actually insulting to me. The man said Sony didn’t make anything larger, although the website clearly shows two 65" models out there. I then wrote them and they responded I needed to call it back in.

I purchased a Sony Bravia (40ex523) on November 29, 2011, because they advertised the set had features for Netflix and internet video. Took me a few weeks to set it up in my new entertainment console. I then could not access these features, and called the customer service number. They said they would mail a device to download the software in 10 days. It arrived, and it was defective. They mailed a second device 10 days later and it still didn't work. Then they said they would replace the TV with a refurbished set, and I refused the offer, because the first set plays perfectly, only it does not download the software and I don't want a used refurbished set.

My beautiful picture on my Sony KDF-E55A20 has turned to a screen with multiple blue dots, a green blurry picture in the center of the screen. This was a very expensive set and I have always regarded and purchased Sony equipment for their reliability and performance. I don't know what do to next with this set. Please advise!

My Sony TV broke after warranty period. It has same problem of thousands of other television owners. Sony refuses to do anything. Even though they know of problem, they stonewall, saying we should call and pay for a repair. All owners report same problem. Sony says they will look into problem. That means I am out of luck, as are all the rest of us who believed in Sony. They are a company who steals from the consumer.

I purchased my TV in December 2009. After approximately 18 months, lines appeared on screen and would go away after set turned on and off. This worked for a short while then it became necessary to leave the set on for an extended period of time before turning on and off. I called Sony, they informed me my TV is out of warranty and provided names of repair shops and also mentioned possibility of me being able to purchase refurbished TV from Sony for around $699.00. I think class action law suit should be considered since this is such a widespread and common defect. I would think it hard to deny such a defect exists.

The Sony rep advised me that I have two choices. If I pay $699.00, they will send me a refurbished TV, or look for a local authorized dealer. Now, getting the TV repaired will cost me more money than I paid for. It doesn't make sense at all. I guess I have to live with it,until the TV completely fails to work. I have decided not to buy any more Sony products. I always have bought Sony, but this incident left me with no choice.

Bought a 52" Sony Bravia July, 2009. A few weeks ago, vertical lines started appearing on the screen while watching but would go away after turning off and on a couple of time. Then the lines started to appear as soon as it was turned on and wouldn't be gone until the TV had warmed up some and had been turned off and on a number of times. Yesterday, I turned it on and the whole screen was a orange/yellow hue and nothing else. Screen finally went normal after a half hour or so and multiple off and ons. Like another person mentioned I got this on Sale at Best Buy for $1600 and took advantage of 3 year financing with no interest. I'm blown away that I still have $400 left to pay on it and based on what I've read here from so many others with the same problem it looks like all I have is a piece of junk. What happened to Sony?

I purchased a 52" Sony Bravia on 10/04/09 but since we were moving in a few months, we decided it best to keep the TV in the original box from purchase to make the move easier. Sony's warranty was up on 10/04/11 and on 11/1/11 the TV had already started giving us a problem. I called Sony (although they show no record of these calls) and they told me it could be my service provider or they suggested if I had it plugged into a power strip, that I remove the plug and put it directly into the wall. I tried this as well as a few other suggestions (disconnecting my cable box) but nothing worked. After going through the holiday and being hospitalized for major surgery, the problem became more severe. Instead of the TV taking 10 minutes to warm up, where I could turn it off and then on and have a normal picture, it was not taking 20 to25 minutes before it would clear up. Also, in the beginning of our problem I could make out a picture but now no picture was visible as the lines and brightness of the screen blocked out everything.

I had purchased a Sony television from Best Buy a year ago and that warranty is up. They told me to call Sony and so I did. It seems that the problem that I was having with my television was a major manufacture malfunction that the model was on recall. I had purchased that television for $4000. I was on the phone for exactly 1 hour and 2 minutes when I finally had gotten to the right department and in touch with someone.

We purchased a Sony KDL52W4100 (52") 1080p Bravia in March of '09. About two weeks ago, a few small, horizontal lines began to appear on the screen. Today, the entire screen is filled with vertical lines of differing colors. Out of warranty and judging from the comments in this thread, it's not worth wasting my time or energy trying to resolve this through Sony. Like others, we will never buy another Sony product again, ever. A private attorney or a State's attorney general should go after Sony for this outrage. $1,700 down the drain! On the bright side, at least our Sony hasn't melted and caught fire like a number of other Sony flat screen models.

I can only hope for anyone that is considering buying a Sony laptop will search the web and not buy it. Their product quality has really gone downhill and their support might be the worst I've ever experienced. My son's laptop (it was bought to go to college) has repeatedly been sent back; just got it back (again) with a new system board and one week later, the computer warned us that the hard drive is about to fail.

I purchased Sony Bravia KDL52 inch television in 11/2009 on sale for $1,600+. Since last week, when I turn on the TV, it has horizontal lines and scrambled pictures. Sometimes, I have to turn it on/off 10-20 times to get back normal pictures. I checked the website, it looks like the TV has only two years warranty. It expires just one or two months. I can not believe Sony sells such crab product. It is totally a recall condition. I am surprised Sony has not recalled the product. With the cost $1600 + tax, the TV lasted only two years. This is totally not acceptable. There should be a class action lawsuit against Sony on this.

Our daughter purchased a Sony flat panel TV with an extended 2 year warranty in Jan. 09. A few months back the TV began to have lines and distortion of the picture, but after 20 or 30 mins. the TV would straighten up. Now it is completely broke. We had a TV repairman who contracts from the store where it was bought at, and he said it would cost more to fix it than to replace it. The purchase price was $1299.00. Sony did offer a new TV, same model and year. We said no as we do not want to encounter the same problem again.

I purchased a Sony Bravia TV, model # KDL52W4100, in November 2008. I have long been a Sony customer. I have had a Sony console TV that lasted 20 years, so I always buy Sony. So when it came time to buy my flat screen, I naturally purchased Sony. The cost was $3,500. I was just about ready to retire, so I wanted a TV that was tried and true for me, again, that is why I chose Sony. I am now retired and my TV (now a little over three years old) is going out. My entire screen is covered with large squares and some look like bar codes. All different colors. There are also wavy colored lines going through it also. I called tech support and they told me to unplug and plug back in, which did nothing. I started researching this problem online and wow, I see I am not alone in this. There are massive complaints about the same problem. This seems to me to be a recall situation. Being retired, I am now on a fixed income and cannot afford another large TV. My question is what is Sony going to do about this defective model TV?

I bought a Sony KDL-46e402 on March 24, 2011(10 months). After 9 months that it was working fine, were PlayStation 3(Sony) and iPad (HDMI adapter) working fine, with all HDMI connected. Suddenly, one morning, the TV stopped working, and the stand by led turned red, and was blinking twice every 4-5 secs. After that, I closed the TV and turned it on after 4 hours. It was working, but no iPad nor PlayStation was showing nothing on the TV screen. I called Sony service in Athens Greece, at Argyroupoli, and they asked for the TV to send it to them (35 kms distance to bring a 46" TV by my car, or to pay 50 Euros for transportation). I took the TV and I went there. They had the TV for 4 days. They called to inform me that the TV had no problems! I went there with my iPad and the adapter. Sony service claimed that because iPad is from another company, maybe it doesn't have the proper firmware, which they updated in my TV, but still no sign, and that they tested with blu-ray and DVD through HDMI, and was working fine .

I had a KDS60A2000 that the optic block went out on. After much aggravation and runaround by Sony, they offered me a TV at a discounted price. The new TV is a KDL60EX720, and after three weeks, I am having problems. The TV will not stay turned off. After turning the TV off in approximately 5 minutes, it will come back on. I tried turning it off with the cable remote, TV remote, and the button on the side of the TV, with no success. The only way to keep the TV from turning on, is to unplug it. This is totally unacceptable. I am still trying to get Sony to recognize there is a problem. Like everyone else, I will never buy another Sony product.

Sony Bravia 52 inch television purchased 11/08, on sale $1,600. When you turn it on it has horizontal lines and double picture. Has been going on for 3 months. It used to clear up after 10 minutes, but now the picture goes out and the sound continues. You have to turn off the television and hope the picture comes back when you turn it on. I can't believe there is no recall, when there seems to be a number of people with the same problem. We took the television to a repair man and he said it would cost $2,500 to fix it.

I have a Sony Bravia 46 inch. I bought it on December 2011. It messed up on January 2012. Warranty out by a month it came in a package deal at Wal-Mart with Play Station 3. TV now has a 4 inch wide white line from top to bottom of screen on right side. Sony told me nothing they could do and gave me a TV repairman’s shop. I will never buy Sony anything!

Sony Bravia 52" KDL-52V5100. It's been just 3 years and I'm starting to get large black lines striping the right lower part of the screen. Not a cheapo TV. This seems to be a known issue. Is there any one time out of warranty fix being offered for what is clearly a defect?

I purchased a Sony Bravia in October of 2010 (refurbished). I have always believed in Sony products and have even told others of my great experiences with their products. I began having trouble with the same issue of one side of the screen going dark with lines but was content with it for a while because it would usually warm up after a moment and come back just fine. Because it was a refurbished set, I did not receive a warranty. I am seriously displeased, especially after reading all of the complaints of the same nature with the same product. How can I ever purchase one of their products again when this is the treatment their customers receive? I am now obviously in the market for a new set and will pay top dollar to get a great set from another company.

I purchased Sony KDL-46Z4100 about 18 months ago. Now, it has colored vertical lines down the left side of screen. I have tried 3 different TCON boards, ordered from internet sites. Each one was defective in a different way. I guess they just buy them used, and have no way to test them. Now, the problem is that there are none to be found. This pretty much tells you that this is a widespread problem with this Sony product. I called a Sony rep, whose only advice was to carry it to an authorized Sony repair service. They can fix the problem by replacing everything, at a cost of around $650.00.

On February 2010, I bought a Sony Bravia 52XBR9 for $2099 plus tax. After 20 months, the screen to the left started to turn a dark blue. You could still see images on the right side .The TV would clear up after 20 to 30 minutes. I called customer service and to make a long story short, I was told the LCD panel was out and would cost more to repair than we could buy another TV for. We wound up buying another TV at a discounted price for $1400 plus tax.We have a certain size TV we can buy, to fit in an entertainment center that is built into our home. We only had a couple of choices for selections from any brand. Sony customer service told me that they have had no problems with this model, but the LCD panel had to be defective from the manufacturer. Then I found this link after I had agreed to no longer hold them liable for the defect. I am totally angry and do feel victimized by them.

I bought Sony Bravia KDL-46S4100 in May 2008. In late December 2011, I noticed 4 horizontal lines on the TV and distortion on the right side of picture. The color of the screen is orange and black tinted. I thought it was a cable problem but after disconnecting the cable, the problem remained. Currently, the problem exists at turn-on and then disappears after 30 minutes. I have read the many reviews of similar problems on this website and am very disappointed in Sony. It seems that there is no easy fix for the problem, but I'll call Sony and unfortunately expect the same treatment as many in here have complained about.

We purchased our Sony 52" Bravia in November of 2009. Right on schedule, the LCD panel has started to act up. When we turn it on, there are lines, and a lot of interference, until it warms up, which takes about ten minutes. I have not called in a repairman as of yet, because this started happening only four days ago, but from the other complaints, it doesn't look like it will be repaired, without spending a lot of money. After paying $2,000 for a TV set, this is totally unacceptable. No wonder Sony is making so much money. They used to make good products. I probably will not buy Sony again.

I purchased a Sony KDL-46S4100 LCD TV from Sears Canada for $1,200 about 4 years back. In the last 2 weeks vertical black bands moving across screen, white horizontal lines, discoloration on half the screen, lots of orange and dark tones have appeared on the screen. Sometimes it is so dark it is not worth watching so I turn the set off. Can't Sony state what the problem is and then state that replacements would not present the same problems?

Same Sony Bravia 52" warm up screen problem with distorted and fading images and large black areas described by so many people on this site. Recently LCD manufacturers have been fined for price fixing concerning these screens, so there may be some compensation via that avenue. If there is no other way, how can we initiate a class action lawsuit? If someone knows, please post so we can get people together and hold Sony responsible for these defective screens/products. If anyone is interested in being part of a class action suit, please send your name, street address, city, state, zip, and email address and I will start a list of people who wish to be a part of the lawsuit. Class action law suit?

Sony sent me a letter that I may have a defective TV, which I have. I have been complaining about the overheat issue since I bought the TV. They denied any problems until recently. They offered a free evaluation on the TV. When the repairman came, he gave an excuse that he had no parking, then told the company that the TV was not in serviceable position. Meanwhile, I told Sony I needed two guys to put the TV in serviceable position, and to evaluate.

I bought a Bravia KDL-46Z4100 TV at Circuit City on December 16, 2008. I hardly used it (2-3 hours weekdays and 4-6 hours when home on weekends). Everything worked, till 4 months ago, when a haze-like brown stripe, one third the width of the screen, showed up in the middle of the screen and went away after a few seconds. After that incident, the haze would show up intermittently, but would take longer to disappear. Two weeks ago, the brown haze showed up, and didn't go away, and now half the screen is so dark, you cannot watch anything on it. I checked online to see if I could find an answer, and found a lot of people with the same Bravia problems. The images posted, are exactly what I see on my set. All the posts suggest there is a defective issue with these televisions.

I bought a Sony 52" LCD XBR about two years ago and about a month ago, it started displaying horizontal lines and a double image in the upper left hand corner. The problem persists for about 15-20 minutes until the TV seems to warm up and then problem goes away. I went online to Sony's website for customer support and was asked a series of questions such as, "Is there a surge protector? Are there other devices connected? What type of cables are you using? etc." Ultimately, the technician suggested switching the surge protector and if that didn't work, try plugging the TV directly into the outlet. Sony customer support was no help! Now, I'm having to pay $125 for a service tech to come to my home to determine the problem.

I purchased a KDL40W4100 Sony Bravia in July 2008 and a few days ago the TV would come on for a couple of seconds and then cut off into the standby mode. I called Sony and was informed that the only solution was to purchase a refurbished TV for $300. I also have purchased Sony products in the past and have been pleased; however, this issue is too widespread for it to be a fluke. Sony has lost me as a customer. I'm surprised that stores are still putting the Bravia on their shelves. Next step: notifying the Better Business Bureau. I encourage everyone else to do the same!

I’m not able to connect the channels. I want to get the rates of DVD player in my email. I want to purchase or leave the browser at home. So please mail them.

Sony Bravia TVs are defective. I bought model # KDL52WL in 03/08 at Samm's and paid $2778.78 plus tax. I was very satisfied with the quality of the picture. In 11/09 the picture became very distorted. I called Sony. They said I would need to call an authorized Sony Repair Service. The repairman said the LCD panel had gone bad with a repair cost of $3240.87. The estimate cost me $117.70. After days of complaining, Sony offered to replace the TV for $300.00 plus tax. I took the deal. The replacement TV, model KDL52W5100, lasted until December 2010.

I am having the same problems with the Sony Bravia series of TVs. Black lines and double images almost exactly 2 years from purchase! I will never purchase another Sony product again!

Our TV was working fine last night but when we turned it on today the image on the right half of the screen is very dark and has magenta tracers following movements in the picture. Also two horizontal lines have appeared that split the screen in thirds they are generally white but change depending on the picture and are not as noticeable on the left half of the screen which otherwise still looks fine.

We bought a 52" Sony Bravia about two years ago at Sam's Club. It just started to come on with a very dark picture when it first starts up. About 15 minutes later, it gets brighter. Does this mean that I am headed for trouble? Can it be repaired? Isn't it supposed to last more than two years?

I bought the Sony KDL xbr 52" in Christmas of 2009, and shortly after a year, the horizontal black lines and hazy picture started to appear. Sony said "Tough luck." This TV with the Sony Blu-ray surround package was over $2000 at the time, and for it to barely make it a year is unacceptable. I'm only writing on here now, because the problem has become permanent. It would used to go away after about 30 minutes. But now, even 3 hours later, it is still there. What's the deal, Sony? None of your other products have let me down like this, and to not stand by it is **.

My Sony Bravia KDL-46v5100 has developed black lines that are visible in every screen from every port. It is only two years old and when I contacted Sony, they referred me to a local business that charges $130 just to come out. When I spent over $1000 for a TV from a brand name I trust, I expect more than two years of use.

24 month old Sony Bravia has bad picture on power up that distort display for 25 minutes. Tapping on the screen worked for awhile but not any more. Sony says too bad. We have always bought Sony but will never buy a Sony product again.

I’m working as a System Administrator in a government company. I recently purchased Sony Bravia 32-inch full HD TV from your registered seller in Sri Lanka. Unfortunately, it has fallen far short of my expectations. I’m disappointed because the picture quality (color) becomes very poor within few days. I returned it to the seller and they told me they’ll send it back to the company to repair. Previously I had a strong confidence about you reputation but with this issue I’m totally disappoint about Sony products. To resolve the problem, I would appreciate if you could exchange this product unless you repair it and give me the same. I hope that I will not be forced to report this incident to the Better Business Bureau and state and federal consumer agencies as well as popular consumer advocacy blogs.

After reading all the issues on this page, I feel fortunate that my KDL 52 xbr lasted four years. My LCD panel has also gone bad. I was blown away at the treatment Sony has given their customers. I checked the complaint page for other manufacturers, and they are even worse! I'm still in shock, but something has to be done about this widespread rip off of consumers. Somebody please contact me.

I had my 46 inch Sony Bravia for exactly 2 years and it is already falling apart. It was a great TV for about 12 months and then started getting the horizontal black lines now the picture comes and goes, I have horizontal black lines that never go away and there is constant hazing of the picture. This all used to go away once it was warmed up but now it is constant.

I recently bought a Sony Bravia internet TV. When I switch it on, sometimes it does not start. And when it starts, it stays on, then the screen turns white with no pictures. Many times, it can go days without turning on. It was expensive, and I saved for months to buy it. But now, I am more disappointed with nowhere to get help from.

I purchased a 52" Sony Bravia about 26 months ago. I had no problem until yesterday, 1/09/2012. My Sony KDL-52Z5100 Bravia started getting horizontal lines like what everyone else is reporting. After it warms up they go away. I know my TV is on it's way out. I can't believe that Sony will not step forward and take care of their product. Like everyone is saying, I will never buy a Sony TV again. They need to be held accountable.

My television (Sony Bravia KDL-52Z510) is less than 2 years old and I am having the same problem as everyone else that has complained. Initially, horizontal lines stated to appear on the screen but would go away after the TV warmed-up. Lines would go away after 10-15 minutes. Now, when I turn the TV on the whole screen flashes constantly until I lightly tap the screen. I am sure it is a matter of time before the television completely fails. Sony needs to be held accountable for these defects. This is clearly their fault. I will do everything I can to make other consumers aware of my problem with Sony. I will never purchase a Sony product again. It's only fair to mention that I have not contacted Sony yet. After reading other posts, it sounds like a futile endeavor.

We purchased our KDL-52S4100 Sony TV at Costco in March 2009 and started noticing picture problem about November 2011. First, we thought it was our cable box and had that changed. Still had the same problem, I called Sony TV repair online and was told what the problem might be and the cost is $29 for the diagnostic. I started research and found this site. Wow. By the way, Costco was no help. They said unless we had purchased it on an American Express card, they could not help. As for a rating, if you could do less than one star, we would. Lesson learned, check Consumer Affairs first.

I own a Sony KDF-60WF655 and I now have a defective Sony TV. A blue blob, blue dots and stars have taken over my TV. I expected when I purchased a Sony product I was getting the best! I paid over $4000.00 for this TV and a 5-year warranty which expired in 2011. I did contact Sony via email and of course, the troubleshooting steps they told me to follow did not resolve my issue, and the link the emailed me does no work! Now I'm in the market to buy a new TV, not a Sony! Why spend for a product that has such a short lifespan.

We have a 40-inch Sony Bravia KDL40W series TV that we bought in January 2009. Two vertical bars about 2 inches each, appeared early last year, less than two years after we purchased the TV. Without an extended warranty, they won't repair it and have no solutions for us.

Just one week ago I purchased a 40" Sony Bravia LCD television. Exactly seven days after purchase, the screen showed only black when I turned it on. I got audio, but no picture at all. No menu, no blue screen, only pitch black. I called Sony and all I get was run-around and excuses. I will never buy any Sony product ever again! Sony is permanently blacklisted in my book!

I purchased new Sony Bravia LCD TV model KDL 40BX420 at Wal-Mart on 7/11/11. TV picture completely failed on 12/20/11 (5 months old). After troubleshooting via Sony, it was determined an internal fault existed and the TV now needs to be returned for exchange with a "refurbished" unit. This involves faxing, lifting, re-boxing, shipping and oh, by the way, I have to give them my Credit card number in order for them to ship the "refurbished" unit. This is unsatisfactory for such an expensive TV, and I purchased a "new" TV not a "refurbished" one so why should I accept a replacement TV that is other than "new"? Also, I'm not happy because neither Sony website nor customer service has any option other than to provide my credit card number and send me a used "refurbished" unit.

Sony KLD-46Z4100 has bad t-con board and cannot get a replacement. I am willing to pay for the part. It's just not available anywhere that I can find. Part number is 5546t02c02.

Defective panel on my Sony KDL52xBR9 TV. Dark with lines when goes on. Gets a little better after 20 min but still has line going across screen. I bought the set on 2/4/10. It's only 22 months old! Same jibberish from Sony that everyone else is getting. I had TV evalutated by TV Tech that is in business for 42 years and has seen 25 Sonys with this problem so far and paid $75 so he could tell me it is the panel.

My Sony KDL-32L4000 worked great for about three years but like others on this site developed problems. For about the first ten to fifteen minutes the TV runs fine and then the picture starts flickering. Whether it is cable, DVD or PC input, the problem is same. It's out of warranty and all Sony did was to give me contact of service provider but I have to pay for the repair. When I bought this expensive TV, I thought its "Sony" and would last for years. But lasted little bit over three years. Now I doubt about my other Sony electronics and may not buy one again.

Sony Bravia TV purchased 03/08. I have the vertical lines top left corner in red about 3 inches long, then two 5 inch vertical lines in the middle of the screen. I have also experience the volume control issues and turning the TV on and off has worked a handful of times. No negative apples to chose, only positive stars.

In March 2010, I purchased a KDL51W5200 from Sears and in June of 2011, I started experiencing vertical lines on the left side of the screen. I called Sony and they had me update the TV and do a factory reset. About 2 months ago, it started happening again, only this time I now have horizontal lines as well. If I had a Sony-authorized repairman come out, it will cost $2600 to repair which is more than I paid for the TV in the first place.

My Sony kdl-46s4100 worked great for about two years but like others on here developed problems. When turning the TV on, it has four vertical segments across the screen, and the input and screen mode on the left side is on the screen twice. For about the first ten to fifteen minutes (warm-up) the TV is useless! I have a 32" model also, wonder if it will do the same thing?

I bought Sony Bravia KDL55HX729 only three months before. It went in sleep mode with four red pulses and stop. We contacted Sony. They promised to send help for repair. After few days, they called to tell us that we will get a new replacement TV. Instead, they delivered a refurbished TV. We were not ready to take a refurbished TV in exchange for a three-month old TV that we paid $3000 for. The customer service hung up on us. I wish I could rate 0.

I have a Sony TV purchased in September 2008 from Costco. I started noticing a few days ago lines through the screen/picture when you first turn it on and half of the screen seems transparent like you can see things behind the picture. It seems to clear up after a few minutes or the TV warms up. I called Sony and they haven't heard of this (but it's obvious on this site that we are experiencing some of the same things) and will do nothing about it.

We purchased a Sony Bravia KDL-46V5100 TV from Best Buy in August 2009. This past month, the image has started to blur occasionally, leaving rainbow-like streaks on the screen. What also happens at least once a day is that multiple images appear on the screen at the same time; i.e., the next image appears but the previous images remain for a few seconds. Watching movies or sporting events like this is practically impossible. We called Sony and the first thing they asked was, "Do you have the extended warranty?”

We opened up a Best Buy credit card and purchased our Sony Bravia model KDL 52z5100 on 11.25.09 and took delivery on 12.03.09. One year and 8 months later, we noticed a vertical black bar in the middle of the screen and the left side very dark and orange. After it warmed up for an hour or so it would go away. Now today, December 26, 2011, it won't. I called Best Buy and they said it is out of warranty and they can do nothing about it. They gave me a phone number to a local repair man and said good bye.

I m not happy from my Sony TV. This is third time I'm facing problem in my TV Sony Bravia LCD in 2 and half year and from last two weeks, I'm facing this problem again. Please take quick and strong action against responsible.

We have a 42" Sony Wega purchased 3 years ago and has 2 vertical digital lines running through it. Is it even worth a call to the company? It sounds like a class action suit is what we need. Make these companies accountable.

Well, this is an addition on to our previous post. We had our Sony 42" Bravia looked at because the red indicator light was flashing and the TV wouldn't turn on. Needless to say, the main computer board went out! We bought this TV less than three years ago for $1,000. Now it's junk! We also have a 52" Bravia. What do we do? Wait for this one to go as well? Is Sony kidding?! Because the warranty is expired, we are SOL! We will make sure everyone we can tell will know to not buy a Sony product. The name stands for poor quality and even worse service!

I turned on the nightly news as usual on our KDL-40V4100, then all of the sudden a huge vertical black line covering almost the left half of the screen appeared.It starts about a inch from the left side and goes to the halfway mark. I tried turning it off and back on, switching channels, etc., but with no such luck.

We bought our Sony Bravia 48" TV in Nov 2009. About six months ago, we started experiencing waviness, ghosting, and a dark left side of the screen. I called Sony who said to turn it off for 24 hours and let it reset. Didn't work. Sony basically told me I would need a repairman for a $1300 TV, that is just only three years old! We used to buy all Sony. This is our last purchase!

I have a Sony KDF-50we655 LCD Projection TV I paid close to $3,000 for several years ago. Earlier this month when I turned on my TV, it started smoking and produced a burning smell. I contacted Sony and they sent out an authorized Sony repairman. I was told that this has been an ongoing problem with this model TV. Later that evening, I received an email from Sony offering me a refurbished unit at no cost with a 90 warranty or a 2010 model at the cost of $865.00 plus local sales taxes (I can purchase the same model from a retail dealer for approximately $1,200, therefore Sony is willing to give me approximately $350.00 for my TV). They are giving me 1 week to accept their offer and sign a settlement letter. Is this legal? Is there a class action lawsuit?

We bought our Sony Wega KDF-42WE655 for about $2800 in July 2006. In 2008, the lamp began to fail and I replaced it ($300 at the time). The new problem is a wide blue line extending across the lower portion of the screen. Research online suggests that the light engine is failing. The replacement part is about $900. I filed a case with Sony regarding the projection lamp, but they would not help. I called Sony customer support (outsourced to Central America) about the light engine and was told that my TV was out of warranty and repair was my responsibility. (Another "case" was documented.) The agent agreed that Sony was aware of the defect, but the program to repair/replace the defective part was no longer in effect. He said that I would have to understand that my TV is an electrical device that will breakdown over time.

I have a Sony Bravia KDL52XBR9 for 2 years and, like many others, experienced the same problem. Wavy lines, and after 15-30 minutes it goes away. There is obviously a problem with this unit like many others. Sony should stand behind there product and correct the issue. I use to just believe in Sony products for quality; they are not even in my top 10 list anymore. Their quality has gone down! I hope a class action lawsuit is initiated. I will certainly be a part of it!

We bought a 46" Sony Bravia XBR from Circuit City right before they went out of business a few years back. About a year after we purchased it, we would notice a slight blur on the lower right hand corner when the TV is first turned on. After about 15 minutes, it would clear up. We thought, no big deal! Now the blur takes up 1/3 of the screen and only clears up half the time and only if it's been on for at least 2-3 hours! Unfortunately, it is no longer under warranty. My husband and I have always been Sony Tv diehard fans, but now we only buy Samsung. After reading all the other complaints with similar problems on the web, I wanted to add mine to warn others of not making the same mistake!

I too, would like to give 0 stars for Sony. I'm writing on behalf of my 77 year old mother who bought a Sony KDL32BX420 only 5 months ago and it has completely stopped working. After much run-around from Best Buy she was finally put in contact with an authorized servicer who could come to her house, since she is unable to load the TV in her car and take it somewhere. He told her that the TV was un-repairable. So many more calls later, Sony shipped her a re-furbished TV with the stipulation that she return the broken set within 15 days. Did I mention she can't pick up the TV? So as I write, the refurb is sitting in the box waiting for me to come set it up, then package up the old TV and send it back. I'm not only unhappy with Sony for taking so long and giving her a used TV but also unhappy with Best Buy for not taking care of the delivery and set up. That was the only reason she bought from them to start with.

Like all of the other complaints posted here, I purchased a Sony Bravia 52" TV in July 2008 for over $3,000.00. We also experienced the same problems others have expressed. We were told by Sony that we needed a Sony authorized repair company to come out and evaluate the TV, at a cost to us of $100. The TV could not be repaired, unless we wanted to pay a couple of thousand dollars to replace the LCD screen, which we were told by the authorized Sony repair company is manufactured by Samsung.

We have a Sony SRXD TV that the color went bad. We contacted Sony, told them the problem and they said if we could take the sticker off the take picture of the TV with the sticker and serial number and we did. This happened the November 1. We have talked to the customer service many times and cannot get our new TV that they promised us shipped which was a new 55-inch TV. We are very dissatisfied with Sony and plan to let every person we know how Sony services are and hope they do not have the problem with Sony that we have.

I have a 3 year old Sony TV. Wega bulb blew out. This should have not happened so soon. Want them to cover cost of bulb.

As of Black Friday of this year, my TV is 4 years old. Just a few weeks ago I changed my lamp, but only for the second time. Now I have green and purple lines. Sony tells me it’s the optical block and is a known issue with my model KDF50E3000. They don’t offer to repair my TV but do offer me a discount to buy a new TV, which is fine and dandy for someone who can afford that. I can't! So basically Sony is telling me I am ** even though a TV they built (does Sony even take pride in their work?) has a faulty part, but it's my responsibility as a customer to spend more money that I don't have. I paid over $1,100 for a TV that only lasted me 4 years. I would hope Sony treated their customers a little better when it is a part from Sony that is bad.

I purchased a KDL-52VL150 television in November of 2009. Less than one year in the TV had an issue where there was no audio when switching between HDMI devises. After over a month of phone calls, Sony finally sent me a refurbished TV to replace my defective new TV. I was unhappy about this but I had no other choice. There is not an authorized Sony repair service willing to look at the TV. After a couple of months of service the refurbished TV developed a problem where I would get "no signal" when switching between HDMI inputs. In April of 2011 Sony's support site offered a software file that addressed this issue. The software was downloaded and installed successfully. Immediately after installing the software the previous issue was resolved.

After having my Sony 36 inch TV for two years, a strip about 6 inches wide appeared on the bottom of the TV. I have unplugged it and tried everything I was told to try. The strip will not go away.

Purchased KDL-xbr9, not two years ago, for $2,000.00, and now I am experiencing the same issues, like everybody else. The LCD is bad. I have black and white lines in quadrants, which tend to go away, once the TV warms up, or I tap on the top of the TV. Sony told me they weren't aware of the issue, which is a lie. They told me to they take it on a case to case basis. Obviously they forget about the previous cases, or they're trained to forget. I had to have a certified rep come out, and diagnose the issue at my cost, which I did.

After 1 and 1/2 years, our 55" Bravia LCD HDTV screen went bad. Just like everyone else on this site, we called Sony service and got the same ***. Sony needs to be boycotted. No more Sony products ever!

I purchased a Sony model kdl52v4100 on Aug.9 2008 at Best Buy for 2099.99 plus a performance service plan for 499.99. In Nov. 2012, I noticed vertical 1/2' wide black lines on both sides some of the time then small colored lines would show up in random areas of the screen. This is an obvious flaw in these Chinese made junk TVs

We bought a 42" Sony Bravia less then 2 years ago. By reading the complaints here, it seems that two years is the magic number! We are told that the "bat" light has gone out and that the TV can be sent into Sony, this being told to us from Best Buy, where they will evaluate the problem for $35.00 and give us an estimate on repairs. If we want to even have them fix, which we are told, it can be costly. Since when does an expensive TV only have 2 years of life? We have an older Zenith that still works! What's even worse is, we also have 52-inch Sony. Guess, we will be waiting for that one to blow up as well?

I'm having the same problem with my 2-year-old 46" Sony Bravia that a lot of other people seem to be having. There are thin lines across the screen with a distorted image for the first 15 minutes or so. I just spoke with Sony Tech. Their position is that in spite of the link I sent them to this site with all the similar complaints on it, they maintain that there are no problems with this model. And if there were, it would appear on this page: **.

My son bought me a Sony KDL 46V4100 for Christmas 2008. First, I don't watch a lot of TV, second my old 1999 Sony tube TV stills works, third I will never again trust a SONY product, and lastly, is Sony trying to lose business on purpose.

Like Mitchell below, I also bought a Sony Bravia KDL-46VL130 in 2007 from Costco, and have been having the same, well-documented issues for 2 months now. I am astounded that Sony has not addressed this problem directly to make things right. When you pay $2K+ for a TV , you expect it to work more than just a few years. My days buying Sony are done. On to better manufacturers who actually value their customers. I will never buying Sony again, ever.

I bought the 60" Sony LCD TV in May 2005. I am having the same problems as all other consumers who bought this TV. There is big yellow blob across the screen with blue blob on the lower left hand screen. Sony should pay to have these optical block problems fixed.

I bought my KDL46VL130 in 2007 and it worked fine until about six months ago, when it started to have double images, horizontal lines and screen problems when I turned it on. First, it would only happen once in a while and would eventually go away after a minute or so, but it began to happen more frequently and now it happens all the time and takes from 5-15 minutes to go away.

I paid Sony led TV 10 back. I have watched it for only 10 days. Now it has only white screen. I have complained many times in Sony’s customer service center, but I did not get any response from Sony’s service center. I called every day. He has given two numbers every day, but those numbers are not working.

We bought a Sony 52-inch LCD TV in November of 2009, model KDL-52Z5100. Like many of the posts here, our TV started having horizontal lines after a year that would disappear after the TV was on for 10-15 minutes. The problem kept getting worse. Now, the entire left side of the screen is dark. Needless to say, we will never buy Sony again.

I have 52" Sony TV (model KDL-52Z5100). It is almost 2 years old. It has started getting black lines on the left side of the screen, as so many others have described. Also, the picture isn't as bright as the right side. After being on for awhile the picture will clear up. Initially, I didn't think much of it and suspected it was the cable box. Now it is happening more frequently and is getting more severe. It does this on all inputs. When I searched the web for a solution, I found this site and others with pages and pages of similar claims.

I also experienced the horizontal lines on my 52-inch XBR9. I contacted Sony who offered lesser sets at a few hundred dollars less than retail. I have been a faithful Sony customer for many years. Never again. If I could rate them any less, I would!

I purchased the KDF WF655 55-inch LCD model and it’s been nothing but problems. Blue spots in the center of the screen and blue haze around the edges. It didn’t take long for the projection bulb to burn out in one year at a cost of $200 to replace. I now am the proud owner of a $2,500 pile of **! I called Sony service center and they said they are sorry about that. Why would anyone ever buy another Sony product? Rename the company “Phony.”

After 2 years the Sony 32" Bravia HD LCD TV I bought for $600 is useless. I have color distortion, vertical colored lines all over my LCD screen. When I called customer support, (800) 222-7669, I was informed that they do not know this issue. It seems to me that there are a lot of people listed here that would disagree. I was asked to do the usual dog-and-pony show-- give date of purchase, where, serial #, Model #, the remedial troubleshooting (swap cables, hook up another TV to the cable box, swap the cable box, swap cables, etc.).

I bought a 32' LCD Sony Bravia model no. KDL-32L4000. Maybe 2 months after my warranty was up, which was 2 years after purchase, I noticed a thin horizontal line going across my screen. After that from that thin line all the way down, there is a translucent discoloration going up and down. For several months that would go away after 15 minutes. Now, it's not going away. I did contact Sony and since my warranty was up, there was nothing they would do for me. Clearly this is a problem with Sony TVs and I will never buy one again. I know for a fact that Samsung sends people out to fix small issues people are having with those LCD screens. I'd like some type of action to come out of this and maybe some compensation.