Sony TVs Reviews

I bought a Sony Wega KP-57Ws520 two years ago. The TV went out and the standby light started blinking 10 times. I researched and found out that everyone in the world is having the same problem this this model television. Called for repair service. They won't even look at it unless I pay $400. 10 blinks mean, Check Q8014 and Q8013 for shorts, leakage or bad solder connection on D Board. If the transistors are bad, check R8051 and IC8005, also on D Board. I want my money back. Older model Sony's I have are still working. Class action suit against Sony is in the works if they don't start resolving this problem now!

I have a Sony Grand Wega KDF-60XS955. It failed three times now. I'm working to settle with Sony so I'm doing my research for a new set. What I am finding is almost something out of a Conspiracy Theory Novel. I Google for a Brand Name looking for problems with their sets, and find that every last major producer has problems with working reliability. It seems the industry as a whole has lost it's mind, thinking that consumers will continue to pay for very expensive disposable TV's.

I bought a 32-inch Sony 18 months ago for approximately $500. The LCD panel is bad. The cost to repair is almost $700. I feel I bought a lemon, and requested Sony reimburse me. I have contacted Sony in Ft. Myers, and a report from a technician has been sent to them (Sony did pay for the service call). I tried to call Adam today, and he is out of the office. I hope Sony will do right, but after reading comments on the internet, I'm not sure. Other consumers have posted comments on the internet that their LCD display panels have been bad. Consumers need to be protected by big companies that feel they can do anything (make bad products). I am writing this complaint so others can be warned about the bad TVs Sony makes.

I purchased TV in December 2007 and recently, on June 2010, the LCD panel went out. Risley's estimate to repair was $865.00 to repair. The TV cost was only $700.00. This is our bedroom TV so it is not used that much, couple hours 3 or 4 times a week.

I purchased a Sony Bravia KDL46VL130 from Sam's Club in late April of 2008. The warranty card issued with the unit is 18 months or near the end of November, 2009. On or near the end of warranty, the unit began to have intermittent picture problems on power up for a few minutes. The unit would correct itself quickly and did not happen daily. Having some electronics sense, I knew to check sources to eliminate the problem. Since the problem was infrequent, I did not seek support until December of 2009.

My father-in-law bought a Sony LCD TV model # KDL-32L4000 less than 2 years ago. Now the bottom 2/3rd of the screen has vertical lines that get progressively worse. When it was taken to Sharper Video & Audio, they said it would cost $1,000 to fix. You can buy a new one for that price. Sony has a one year warranty on these TVs. It looks to me that Sony should be doing a recall, because from what I've been reading, my father-in-law obviously isn't the only one with this problem.

I purchased Sony LCD TV KDL32XBR4 on November 23rd 2007 and the LCD panel is bad after just two and a half years (July 5th 2010). Sony offered alternate model if I pay $425 of the $699 retail price and I have one week to accept their offer. The original TV cost $1100.

I am asking for a review of the above file #. I purchased the Sony Bravia 32" TV for $688 on August 16, 2008, for my husband who has since died from cancer. I purchased the Sony because we have other Sony products and have always been very satisfied. I realized that it is no long under warranty. On June 23, 2010, when I turned on the TV there were many vertical lines throughout the entire screen. I called Comcast and the technician came and determined that it was the TV. I then called Sony and spoke to a representative who walked me through all of the same steps that Comcast had and too determined it was the TV. The Sony technician gave me the name of RAM TV & Electronics. I took the TV to them and the problem is the LCD Panel; a repair that they do not see often. The cost to repair this TV is $1134.65 parts and labor. Perhaps the LCD panel was defective.

We purchased a Sony Bravia KDL52XBR4 TV in December 2007. Two years later, the LCD panel needs replacing. Cost is $2,899.00. Purchase price of TV was $3,090.00. We got a lemon! I have notified Sony’s customer service twice and complained, but they told us we are responsible. Apparently, there has been a lot of this problem with several model TV's with Sony as local authorized Sony repair companies in our Minneapolis/St. Paul area knew what the problem was right away when I described the problem. We aren't sure what to do from here. I'm trying to get this info to the CEO of Sony to file a complaint.

Our Sony KDL-32L4000 TV has suddenly developed a horizontal line 1/3 down the screen. Below this line are vertical lines that resemble rain. I have disconnected it from the cable but with same results. I'm very disappointed in Sony after only two years of operation. $800 down the tube?

Item is a 50" LCD projection television. Model # KDF-E50A10, manufactured in October 2005. Television screen shows hundreds of different colored vertical lines covering the entire screen. A faint picture can be seen behind the lines. The remote control does not work. Only the on/off works on the television itself.

A screen burn resulting to a panel problem. I have searched online about this product KDL46V3000 and which lots of people are experiencing this problem.Sony has not issued a recall for this product, but I want them to because fixing it will cost more than a new TV and the lines flashing are yellowish green lines on the side. The screen is split in half (bright and dark). Damage costs a lot to fix. The TV is defective on it's own.

In December 2008, I received a Sony Bravia KDL37M400 television for a Christmas present. In November of 2009, when I turned the TV on, there was a picture and then I switched stations and the picture was gone and I couldn't get it back. I returned the TV per the CS rep's instructions. The next replacement I received (an older TV), worked for one day and then did the same thing as the original one did. I received a third replacement, which after 2 months did the same thing. The CS rep told me to send the TV back and it would be replaced again. I waited 3 weeks for the next replacement, which never came. When I called, I was passed to a technician, who asked me to try to turn on the TV. Much to my surprise, it now worked. He said that since it was working, they would do nothing. He also said I was the only person with this problem. Yesterday, the TV stopped working again. I kept trying to turn the TV on. Several hours later, the TV worked and is currently working. At some point, I know this TV will go off and I will have to replace it.

I bought a Sony Bravia KDL-40S20L1. We began to experience "shut-offs" while it was operating. I checked with the local electric and cable companies to see if there was an interruption of power or broadcast. Both companies said they were not having any problems. I tried to contact Sony on the toll free number for assistance. I only received a recording telling me to go to their website which I did. I explained my problem to them on this site sometime ago and I have yet to receive any response.

I have spent the last month on the phone about my TV and the deal Sony offered me. Then they backed out of the deal after I did everything they asked me to do, and they quoted me that after they received the information I would get my TV. Now they say no. I'm not getting it, the TV. I had two witnesses that heard the whole conversation between me and them. I sent them pictures and stickers from the TV they asked for and was told as soon as they got them my TV that had already been processed would be sent to my house. They offered me this deal because there was a lawsuit against Sony about the same TV I have now. I have no stickers or pictures except the last ones I sent on my computer and they will not send them back to me.

I purchased a 32" Sony Bravia LCD in the spring of 2008. Within the 1st year one evening, my picture got very dark and seemed to be in slow motion. I turned off the set and the next day, it was fine. A few months later, same thing happened. Since the problem would clear itself up, I wrongly assumed it was my cable. About 6 weeks ago, it happened again, but this time it never cleared up.

I purchased a Sony KDL52XBR4 on Feb. 2, 2008. Now the LCD panel has gone bad. On Sony website, they offer to repair or pay customers back for the payment of repairs on all TVs of this model if reported and if owned TV for less than 18 months, since my TV lasted more than 18 months. Sony offered me a discount on a new TV with the price of $1,199.00 when I just paid $2,600.00 for a Sony TV that lasted little off 2 years. My problem is Sony knew about the bad LCD panels with this model and never notified customers who purchased these TVs. Now I am being held responsible to fix my TV when I could have been notified and had them to replace it.

I purchased the Sony (model number KDSR60XBR1) 60" TV. There is an optical block problem with these models. Last October, I was made aware of the litigation, and I phoned Sony. They gave me 2 weeks to decide to have them repair my television for free--one time only--or purchase a discounted new TV. I opted to have mine repaired. However, I was never told there was a date, by which the repair would need to be done.

We purchased a Sony Bravia LCD Digital TV (model number KDL-32ML-130) approximately in May 2008; and two days ago, we lost the picture. When I called Sony to see what they could do about this, they gave me all types of things to try. I'd already done everything they recommended as well as having our cable company come out to make sure it was not the cable. Still, no picture. Sony stated there was nothing they could do for me, except give me the name of a repair service that I could use at my own expense.

We purchased a 52-inch Sony in March 2008, and in about a year and a half, we started having double vision which blurred on the left side of the screen. After an hour or so, it would go away. We called Sony, and they suggested a place for us to take it for repair but would offer no resolving. We had the year warranty, and that was all. They were hard to get a hold of, and even where they sent us, they said Sony usually doesn't offer any deal.

I bought a Sony LCD TV model KDL-46vl 130 in late 2007. About a month ago, (May,2010) a dark blurry line formed down the center of the screen with the left side of the screen being darker than the right. Long story short, a technician said the panel was shot and that it would cost $2,100.00 to repair. The set cost $2,100.00 to begin with.

I spoke with a Sony representative and I told him about the problem I was having with my Sony 60we610 television. He asked me what was the TV doing. And I told him it has a lot of blue dots all over the screen. That's when he told me that it was the optical block. Then he asked when was it purchased. I told him it was purchased in 2005. So he asked did I purchase a extended warranty and who purchased it and I told him it was a gift from my uncle. So he asked what was his name and I told him Sammy. He said let him take a look at something. Then he asked for the serial number.

I bought a Sony Bravia 46-in LCD TV model # KDL46S4100. I paid $1199.99 in late January 2009 from Walmart. I am now realizing it was a huge mistake! In Jan. 2010, less than a year from purchase, I started noticing green band across the screen vertically, and a double image. It's not a constant thing, it can go an hour or so and not see it then it will happen for a while and go away. I guess that's better than some of the issues I have been reading about. But I paid way too much money for this to be happening at all!

By now, Sony must know that its recently introduced Bravia KDL 22BX300 TV is a lemon regarding the familiar "new electronics smell. " The smell is supposed to dissipate after a few hours, and it dissipated just fine on the two 32-inch Sonys I have purchased in the last two years. I'm now on my third 22BX300 (exchanges from Sony, following lots of telephone time), and the smell kills on each one (over 180 hours on serial number 8107329, over 40 hours on number 8106057, and now over 50 hours on 8106059).

My Sony Bravia KDL-46W3000 purchased 23 months ago and had service tech say LCD panel went bad and that Sony should replace it since it's still a young TV. Funny how I read lots of other posting about same TV and same problem. I'll be glad to join any class action lawsuit for this. I purchased a TV for 2100 dollars and it's going to cost $1750 to fix or buy another Sony for $1200. Insane!

I purchased a 32 inch Sony Bravia LCD TV in October, 2007 at my local Best Buy. The purchase price was approximately $1,300 dollars. In Mid-May of 2010, the set failed to provide a picture, but rather a series of thin multi-colored lines. Shortly thereafter, the audio failed as well. I called Sony and they gave me the name of a local authorized repair shop. The diagnosis was that the entire panel had to be replaced. The cost of parts and repair was estimated to cost in excess of $700. This amount exceeds the cost of a comparable new TV if I were to purchase it at today's price, which is approximately $500.

I purchased a 60 Sony grand WEGA in July of 2005. Starting in August of 2007 and roughly every 12 months later, the lamp has been replaced. Now, the optical block is completely going out as I have blue dots, yellow lines and basically a picture unwatchable. This TV cost over 3500 dollars. Was advertised as the last set you will ever need. What a crock.

Picture is not coming. Executive came twice but problem is not resolved.

I purchased a new Sony KDL-46V3000 on Nov. 26, 2007 for $1,900. The set developed blurred picture on March 15, 2010 and was taken for service on May 7, 2010 at a local shop in business since 1938. It was determined that the LCD panel was defective and not worth repairing due to the cost. Sony has refused to accept any responsibility, since the set is out or warranty. It is obvious to me that Sony is making defective products, due to the extensive number of complaints and my personal experience. I will never buy another Sony product and will ask a local television station troubleshooter to televise this complaint to inform potential Sony buyer of their defective products.

I purchased a KF-50WE610. I have to keep replacing the bulb, there are blue color spots through out the TV screen. Contacting customer service is a joke. In doing research, I found out this was a known problem by Sony prior to placing this TV in retail stores. In fact, Sony no longer makes this TV due to the defects and cost of repairs. However, they are unwilling to work with the customer to fix the TV especially if it is out of warranty. Sony did not recall this TV. As reported by many on the consumer affairs website, my complaints are the same from my customer service experience, the minimal amount that Sony was willing to give to purchase another TV and their lack of compassion for the customers who purchased this TV that they knew was defective. Is there a class action lawsuit? After looking at the website, it looks like Sony does not make TVs well. How do you hold Sony accountable? It is my last Sony purchase.

I purchased a Sony Wega LCD 52 TV from Sam's Club for $3000.00. I had the set less than 6 months when the lamp went out. Since then, I have had to replace a total of 4 lamps in this television. Since the lamp problem started, the television has developed blue dots on entire screen and large blue areas in three different areas on the screen. In addition to the $3000.00, I paid for the television. It has cost me another $800.00 to replace the lamps. It is obvious that this is a defective product that should have been recalled by Sony. Cannot help but wonder how many other consumers have been taken advantage of by Sony corp. We have bought Sony products in the past because we have gotten good service from them. But after all of these problems I will never buy another Sony product.

I purchased a Sony KDL-65W5100 TV and it was delivered on March 03, 2010. I have over $5000.00 dollars invested in this TV. This TV was defective out of the box. The TV has a grainy film across the screen. TV pans in sections and sometimes out of focus then in focus. Then starts the customer service. A service person was dispatched and said that he had never seen this so Precision TV was dispatched. He also stated that he had never seen this problem in 29 years. They took three weeks trying to get parts. The service person tried a processor to no avail. They then tried another part and after talking to an engineer, The Sony person decided that it could not be fixed at in home.

I purchased a Sony 40" Bravia in July 2009. Shortly thereafter, the sound goes out for awhile and then comes back. They sent me a mod, which I installed with no results. Their service company replaced two video boards. Then I was told it's the cable company. I changed the cable box three times, the HDMI cable twice and it still loses sound. If you go to their support site, you will find quite a few complaints about the audio. They are offering to change my set for the same remodel refurbished set. I asked what warranty do I have on the new set, whatever remains on current set about 2 months. I asked if they have solved the problem with their refurbished set, no answer.

We purchased a Sony Bravia TV (model KDL-32xbr9) on November 2009.The purchase was made online through SonyStyle. It took 3 shipments to our address before we got the unit that we ordered. Also, we used Sony Financial Services for the purchase, and every time we received the wrong unit, we were charged the amount to our account. Finally, this was settled with GE Credit.

We have a 40" Sony Vega that is only 5 years old. Already we have replaced the bulb two times, and yes, the fan blades are very clean. Now we have a flashing code of 5 red blinks, and the TV will not work again. We were told it was a board, and after a few more hundred dollars, the TV still does not work. The new bulb is only 6 months old, so we are at a loss. The repair person Sony sent to us stated, "Just go buy another TV!" Sure, and who will pay for that new TV? Sony?

Unfortunately, I purchased a Sony VGN-NS135E for my home use back in Nov 08. In June of 09, the HDD failed on me after having to reformat it every other month due to it having load errors. The customer service was somewhat helpful during that, but the language barrier was pretty hard to cross, since they know very little English. Then in May of 10, my 3rd HDD went out in the system, and I have spent 3 days on the phone with 15 different people trying to get this issue fixed. The only thing they can say in somewhat English is, it's out of warranty.

We bought this TV in 2006 and it suddenly began to display lots of vertical lines in April of 2010. Sony was no help and suggested a repairman. Two of my neighbors then told me that their Sony LCD television either "blew up" or did the same thing ours did. One was the same age as ours and the other was 3 years old. All were pricey and we are all livid that Sony is so cavalier about our losses. Can't we all file a class action suit? I told them I was going to put it in my front yard with a hammer and a sign, encouraging my neighbors to have a whack at it. We intend to video the proceedings and put it on YouTube with the public admonition that no one should ever buy a Sony product again. Anyone have a better idea?

We purchased a Sony Bravia KDL series 46-inch LCD TV less than 2 years ago. At 14 months old, I began to see lines across the TV until it warmed up. I called Sony and they had been run through troubleshooting which did not help. The TV would only do this occasionally so we lived with it. Four months later, the real problems started. The picture was dark and there was a shadow down the center. We finally called in a Sony authorized repairman. He said it was the LCD panel which should not go on a TV this young. The repair would be $2900.00 for the repair. The LCD alone was over $2700.00 alone. He suggested I call Sony. He felt terrible about it because the TV only cost about $1399.00 when we bought it. Sony took all the information and said they would see what they could do. It seemed hopeful.

I bought this TV after doing some research and I thought I would be happy but no. This TV goes from light to dark, light to dark and when it goes dark in dark or night scenes, you can’t see a thing. It is the most frustrating thing ever. You can't watch a movie because of this. Even playing video games it still does the light dark thing. I chose Sony products because I thought I was buying one of the best. I work hard for my money and can't afford to replace it. Now we are stuck with this piece of junk. Is there no pride anywhere anymore?

My KDF-46E2000 TV has been in operation for about 3 years and needed a bulb replacement. The replacement seemed straight forward per the owner’s manual, so I decided to do it myself. After replacing the bulb, the unit will not turn on and I get the repeating 3 pulse red blinking light on the front of the unit. I carefully made sure that I installed the lamp and doors correctly, but cannot resolve the issue. Upon searching the Internet, it seems that this problem is very common. Sony should own up to their responsibility to stand behind their product. This issue is too frequent and early in the product's life. Unfortunately, they are trying to sweep it under the rug. Something needs to be done.

I purchased a Sony Bravia KDL46W3000 in February of 2008. About 14 months later, a blur on the left side of the screen began to appear whenever the television was first turned on. I contacted Sony, but because the one-year warranty was up, nothing could be done. Over the next 12 months, the blur got worse, and now you can't even see anything for 45 minutes when you initially turn on the set. After paying $100 for a certified repairman to look at the set, we found out that it would cost $2100 to fix it. Sony agreed to pay $900, but for $1200 I could buy a new comparable, even better television set.

I bought the KDF60XS955 from Sam's Club on December 17th 2006. Within 6 months, I had a heat sensor replaced under warranty. 1 yr later, a bulb was replaced. 1 yr after that, another bulb was replaced. All of this work was done through Sony's certified techs. At no time did Sony or their techs tell me of a video block issue or about the silent extended warranty. The funny thing is, the silent extended warranty ended 9/30/2007. That was before my 1 year factory warranty expired. So I bought this TV for $3600, paid $550 for repairs with Sony knowing that when I bought this TV, it was junk. I want Sony to give me my money back, $3600 & the $550 for the repairs = $4100 orreplace this TV with a 60" TV. It took me 3 years of walking past big TVs at Sam's Club before I bought one. I bought the Sony TV because it was supposed to be the last TV I would ever need. I think Sony meant it would be the last TV I ever buy from them. I am **.

We bought a KCL 52XBR LCD TV in Feb 2008. As previously reported by others, in Aug 2009, we experienced lines progressing to a black screen. At that time, we were told by a tech that it was a due to a bad LCD panel. Worse, when our installer contacted Sony, he was told there was only a 12-month warranty (when Sony had extended to 18 months). Recall that Sony had you register your purchase so that you could be notified of issues like a warranty extension, but of course, this is only likely a ploy to sell your name. Since the cost of repairs approached that of a replacement, we passed on the repair.

My family purchased a 60" TV, model #KDF60XS955 in 2006 for about $3,000. Last year, we had to replace the bulb to the tune of $500 and now there is a big blue streak across the bottom of the screen and another blue blob in the middle, left part of the screen.

I purchased a 57-inch KP model Sony projection TV. I was told it was the top of the line. It’s around 3k in price. The set has given me problems since the first year. I spoke with Sony 3 years ago and the rep said Sony stands behind their customers. I'll call you tomorrow with a solution. I still have a broken TV and still waiting for the call. I have a letter in to the president of Sony in New York. Everything I purchase from Sony fails quick! From Walkmans to TV. Do not buy anything with the word Sony on it.

I purchased a 46" Sony LCD television (KDL46W3000) for $1499.87 (not including tax and deliver) and it was delivered on July 16, 2008. A year and 5 months later, when I turn on the television the screen has dark bands and is not viewable. Our local Sony authorized repair professional said that it would cost us more than $1,400 to repair the set.

I contacted Sony about my defective TV model KF-50WE610. They offered me a replacement KDL52EX701 for $1250. It sounded it sort of expensive but was better than spending over $1,000 to fix my old set. A friend that has the identical model was offered a price of $925 for KDLEX700 replacement. When I complained, they said that I got an extended warranty. So I got ripped off for $325 for them to insure their own products. Be sure to request a better deal when talking to them. They are not to be trusted.

I bought a Sony 60" TV (model number kdf-60xs955) about 4 years ago. I replaced the lamp after 2 years, and now, the optical block is going. It looks like stars and a blue blob and right bottom blue triangle. Sony offered a 55" for $785. Nothing more after spending over $4000 for the TV. I will be going to small claims court and never buy Sony again! We lost our hard-earned money to a company who I thought had a great reputation. They are not addressing the thousands of people who are having the same problem in a fair manner. Shame on Sony!

This Sony 55" HD Grand Wega LCD projection TV, # KDF-55WF655, has recently developed several blue dots in the center of the screen. Research on the internet has shown that this is a common occurrence with this TV, so prevalent that Sony no longer makes it. Sony Exchange Dept. offered to replace it with a 52"model for $1150.00 plus tax. I would expect a 55" or larger replacement. Accepting this offer would release Sony from any further liability. Is there a Class Action lawsuit regarding this situation? The original cost of the above mentioned TV was almost $3000.00. Enjoying any program on this TV is compromised by the many blue dots appearing in the center of the screen.

We purchased our KDL-46WL135 on 11/08. Yesterday, the left side of the screen when we turned it on was very blurry, wavy and went away when it warmed up. It did it again this morning and I called Sony to inquire about how this could happen to a $2000+ TV that has had very minimal use. I was told that I could pay for it to get repaired.

46in LCD TV broke after 3 months use. So have waited for more than 2 months for the part to replace. Contacted Sony 3 times after 1 month wait. Twice have been told parts are available, and none showed up. No follow up, no one has a clue when I called Sony customer service. Out of 6 months of ownership of the TV, it's broken for 3 months and no fix in sight.

We purchased a Sony Grand Wega KF-60WE610 in 2005. Two years ago we replaced the bulb for $200. We ordered it and my husband replaced it himself. About six months ago, we started noticing blue dots on the screen. It got so bad I called the customer service number located on the back of the book that came with the television. I was told that Sony would offer to replace my 60" television with a new KDL52"EX701 for $1,250. Also I would be required to agree to release and hold harmless Sony Electronics Inc. and its affiliates, officers and directors from any and all claims for damages, loss, cost, expense or liability both known and unknown, which we might have incurred in connection with our television. That alone caused me to look into this problem. I now know that there are class action suits against Sony for this and other model televisions. I would like to know if my television model is already part of a class action suit and if so be included.

Well, I have finally had it with Sony! After over 40 years of being Sony only, I am now Sony all baloney! The absolute worst customer service I have ever seen--they are trading purely on name at this point. Here's a brief explanation: I spent 3K on a VGN Z590. I have had it 15 months. Within first three months, they replaced the hard drive. Then I got it back and within 2 months, the left click button didn't work right. They sent a repair man to fix it. Worked for a few months.

I have not contacted them, as my Sony 55" Wega TV, purchased in May 2005 for $2800 from Best Buy, with a 3 year extended warranty, was over the warranty when we first noticed the blue smudges along the bottom of the picture. Now, we also have hundreds of blue spots all over the screen. We now know this is a major problem with many models, and others have filed class action lawsuits. It does not appear that anyone is receiving satisfactory responses from Sony. I will never buy another Sony product again.

I purchased a 52 inch LCD (MODEL KDLXBR9) in November 2009. Just 3 months later in March 2010, black spots appeared on the edges of the TV screen. I called up Sony's customer service, their system was down, so I called up again next day. After 30-35 minutes holding the phone, finally someone came on the line and noted down the problem. They said a technician would come and look at it.

I called Sony about the Bravia LCD TV bought from Sam's Club. Right after the 12 month warranty was up, a blue/green line formed down the center of the TV screen. Sony was rude and basically told me I should have bought the Extended Warranty. I paid $1700 for the TV and now it is worthless.

I purchased a Sony LCD 60" TV with stand for 4,500 dollars in Mar 2005. In 2008, I did replace the lamp for 300 dollars. Now there was another issue which is bigger. Blue discoloration was allover the TV. I did some research and found out Sony knew the issue and did not inform anything of that. I contacted Sony and they told me they don't want to do the repair and will only give a discount if I purchase a new TV. I was also told that if I don't like the discounted TVs that they are offering, I can get the TV, I liked for a discounted rate.

I purchases a Sony Bravia 46Z4100. In less than 2 years, the TV has green vertical lines. I called for repair and it costs more to fix than buying a new one. I still owe money on this TV and it's worthless. I thought Sony made good products, but I was wrong.

I purchased a Sony WEGA KF-60WE610 in 2005. It started getting blue dots on the screen in 1/10. Given that we paid almost $4,000.00 for this TV set, I would expect the life expectancy to be more than 5 years. It would appear that this is a well documented product defect. Why has this product not been recalled? And why has Sony been allowed to continue selling a defective product? What recourse as a consumer do I have against Sony? I have invested $4,000.00 in a TV that no longer provides me with a quality picture and is developing blue dots each and every day.

The light engine is failing on my Sony KDF42WE655. We purchased this Sony T.V. KDF42WE655 in Nov. 2005 for $2500 from Best Buy. Because LCD TVs were so new, I purchased an extended warranty as well from Best Buy. During 2009, the lamp went out and was replaced under this warranty. It took about two weeks to get done. Blue spots started showing up on the screen within a short time. I contacted Best Buy and they said it was probably just dust. Since then, it has gotten much worse and I now know it's not dust but the Sony light engine. How can I get involved in a class action law suit? I'm not happy with Sony or Best Buy with regards to the extended warranty.

I had a repairman look at it. The LCD panel is bad and repair will cost $2,539.00 for parts, tax and labor. I contacted Sony. They offered me a new KDL55EX501 for $1600.00. That set is not listed on the Sony website. It appears to be a set with less features offered through discount houses. There is a KDL55EX500 listed for $1700.00. So basically, Sony offered me a $100 break.

Model#KF60WE610, I bought in November 2003. Cost is $4000. After three bulbs, TV worked fine until May of 2009. Repair man checked TV and said that it was the light engine that had been under a recall by Sony. Sony contacted and after talking to a few people, offered me a new TV at a reduced price. I contacted ABC Warehouse about the TV offer and they said they would beat that deal.

I bought LCD HDTV KF-50WE620 in 2006 (new). In June 2009, smelled burning plastic, dark screen. "Sony"said I have to change lamp which they sent to me for $260. In February 2010, same problem. Bad smell of burning plastic. Rep. from "Sony"opened TV. the inside lamp, plastic and wires around melted together. At my home I have all electronics from "Sony". But no more. This is the worst company for me, my friends and relatives.

I bought a Sony 46-inch TV (KDL-46Z4100) on December 19, 2008 from Circuit City. Three months after using the TV, blue, green, pink and red lines started appearing on the TV screen. I contacted Sony customer support and they gave me some troubleshooting steps but the issue was not resolved. I gave the TV to the Sony authorized repair center for repair while still in the one-year warranty period. The service center had the TV for 5 weeks and they replaced the display and they said the TV is fixed.

I am another Sony WEGA (42") customer with a failing product due to the optical block issue. I have written through email to the top Director of Communications (and a member of the BBB Board as well) only to have my email forwarded off to their customer relations department. I've been offered a replacement television that is 40", a 2009 discontinued model, for $440 plus tax. I'm currently fighting with Sony regarding their violation of the Implied Warranty of Merchantability. I'm also pointing out to this Director at Sony that their offer for a replacement is, what I consider, to be a fraudulent practice of bait and switch and strong arming the consumer.

I, too, have a POS Sony Wega HDTV with a defective optical block. Mine is a KF-50WE610 and was purchased in 9/04. It started making blue dots in 12/09. I called Sony headquarters and was given a lame offer of a small discount off a new Sony TV. Now, I have over $4,000 invested in this set and felt like Sony was adding insult to injury, so I started looking on the net for answers and found a Facebook site you all might be interested in. It's called "I have a defective Sony TV".

My girlfriend purchased a Sony Bravia in February 2009 at the Walmart in Port Covington, MD. The model number is KDL40S4100 and the manufactured date was Jan 2009. Jan 2009, just built. On or about February 12, 2010, it just stopped working. It just stopped. The TV cost her $1000. She did not get any extra warranty or service on the TV and the technician that came out to work on the TV could not pinpoint the origin of the problem thinking it may be the panel. Well, that would cost about $345 to fix so he said.

November 2009, I purchased a Sony Bravia 40in LCD TV from Dell. It was charged to my Dell account with a one year warranty. It worked great in my living room mounted to wall. On 1/30/2010, the TV had no picture. I called Sony (239)768-7547 and they sent a rep from Video Tech Center with a reference #. He placed a new board and discussed the TV front panel had a crack. So he put the old board back on. At this date, I have called Dell customer care and Sony customer service to a TV replaced or fixed with the warranty. Dell's answer was to return in 28 days after purchase and Sony's answer was that the warranty does not cover the problem. I have a Dell bill with a non-working Sony TV, model # KDL40S5100.

I purchased a Sony LCD HD TV model #kdl 32n4000 one and a half years ago. I had nothing but problems, the same problem sounds fades in and out. I've contacted them time and time again. After almost a year later, they finally agree to replace the TV with a refurbished model of the same TV. I still have the same problem sound fading in and out. Sony wants me to take the TV to a service center. The same response I got when this whole thing happen when the TV was only one month old. They sent me a refurbished TV knowing same problem can occur. Please assist me in resolving this issue. Why must I take a TV to a service center when the TV is a factory defect from the beginning? Thanks.

Green haze on TV screen on $3600 60" TV while still under warranty. Sony authorized replacement of optical block three times fixing the green haze but introducing a badly keystone picture that can't be fixed--and Sony refuses to replace the 60" with an equivalent TV as their warranty and extended warranty asserts. Instead offered a 52" at about half price. Consequence is $3600 60" TV with distorted picture while under warranty isn't being repaired or replaced as warranty asserts will be done--in violation of warranty contract.

I purchased a Sony Wega model KDF50WEE and have replaced the bulb. The picture is still dark and green with brightness ,all the way up the frame around the bulb fixture, it has melted. The TV has been nothing but problems since purchased in Jan 2005. I have wondered if a recall was ever made by company.

My Sony Bravia TV has problems like everyone else has, even though it is less than two years old and I cannot get satisfaction from Sony. Is there a TV manufacturer with good TVs and also good customer service?

This has to have happened to an attorney. Class Action? I am on bed rest from surgery with a TV that will not stay on.

My kdl52XBR9 Serial No. 8113672 has been plugged in at my home since 05 Feb 2010. On 04 March 2010, the TV developed vertical lines of green, blue and red covering the right half of the screen. Sony gave me a contact number for a local TV repair; however, the repair service stated a new LCD screen is the only fix. No screens are available so my screen can't be fixed until a new screen can be delivered. This is supposed to be a "New" TV; a failure of the LCD screen after 30 days use is a poor reflection of quality control within Sony products. I hope someone there in Sony is able to read and understand that I am without the quality and I am not receiving the service I have come to expect from the brand name Sony.

Our Sony 42WE610 television overheated and destroyed itself. We took it to a Sony authorized repair place to see if it could be fixed. We were told that it could not be, but also told that Sony would be contacting us. We asked why Sony would call and were informed that Sony had extended the warranty on our television until 3/31/2010 due to the serious overheat issue that our set had suffered from. Sony did contact us and offered us 3 different options to choose from.

I have been a long time Sony customer for the last 20 years. I have spent thousands of dollars on televisions and numerous electronic devices such as camcorders, DVD players, and stereo receivers and equipment. I purchased the KDS 50A2000 for $2,500 in November 2006. Since then I have had to replace the lamp numerous times and spent $200 each time. Meanwhile, these lamps, I was told, should last 3 to 5 years. It has been just over 3 years since my purchase, and spending over $600 on replacement lamps is unacceptable. The TV also seems to flash on and off at times.

We own the Sony KDF-60WF655 (purchased Nov 2006) and have been experiencing optical block problems since Sept 2009. What started as a few blue dots on the screen have now multiplied to several dots with the addition of a blue blob. We stalled repairing because of the cost, which estimated to $1100. Only recently did we find out that the optical block problem for these Sony TVs was a known issue and that an extended warranty was offered to repair for free in 2008. We, however, were never notified of this. Our contact with Sony only resulted with us getting a discount offer on their LCD TVs ($825 for KDL55EX500 and $525 for KDL46VE5), which we denied. We did not pay $3500 for a TV to last 3 years! We are considering filing a small claims lawsuit.

For your reference, the model name or number in question is Sony Bravia LCD model # KDL-52V5100. My husband bought the television on 11-26-09 from Best Buy. We have had nothing but annoying problems. It's not even been a month we had to get the GEEK Squad to come out to see the unit.

Just want to join unsatisfied customers of Sony TV. I own a Sony Wega KDF-42WE655 which I purchased back in 2005.Almost year ago, a blue shady spot showed down on left bottom corner and it’s growing bigger and bigger . Recently, I've noticed another blue shady spot now coming from the center bottom. I know only one thing about this, and that is I will never ever buy any Sony product because I have had 2 Sony cameras broken (one was fixed under warranty, but it broke again), and one Sony Mini Hi-Fi component, where just after one year, the CD stopped working! I'm ready to open my wallet and buy a new TV, but this time it will be U.S.A. or German brand!

I own a KDF70xbr950 television. They lamp overheated and melted the housing on the set. I burned my hand as a result trying to move the set to keep the wall from catching fire. Afterward I replaced the bulb but now the screen is covered in blue blobs and is unwatchable. I contacted Sony and was told basically too bad but that set has an optical block problem and the warranty was extended a few years ago but I was never notified and now the warranty is void. Had I known this would be a problem, I would have had the set serviced when it was covered. Now Sony wants to offer to sell me another set for 950 dollars and only a 55 to replace my 70 inch that I paid over 7 thousand dollars for just five years ago. I burned my hand and am out 7 thousand dollars.

We purchased a Sony Grand Wega KDFE42A10 on November 11, 2006 and took delivery from the Sony Store on December 1. Six months later, the TV would not shut off. There was a software update to correct it and was done under warranty. Six months after that, the TV picture would shut off and the voices would continue. The repair shop said there was a fault in the set, and I also needed a lamp. It's $200.00 for the repair and $300.00 for the lamp... after a year just off warranty.

I bought a Sony WEGA in 2006, the 60 inch model. I paid 4 thousand dollars for it plus a 3 year warranty. As I have read a lot of people are having problem with the optical block light engine. I have the same problem, blue spots all over my screen. I have tried to deal with Sony but with no success. I really need help with this matter. Thank you. I do not have the money to replace this TV. I feel this TV for the price I paid for it, over 4 thousand dollars, should be lasting longer than it did.

I purchased a Sony Wega 42" in Jan. 2005 for $1995 thinking I wanted to purchase what I thought was the best. 2 years later, the bulb went and took two weeks to arrive at my house. I was also told this was not covered under the 3 year extended warranty I purchased. Right after that, the said 3 year extended warranty was up. That is when I started to experience what all of these people have experienced. It began with the blue fog on the bottom and then it floated up the left side of the screen. Shortly after that is when the blue stars began in the middle of the screen. Now a year later, the screen is 90% covered with blue blobs and stars!

We bought a Sony KDF-50WE655 Television in April 2005. In October 2009, the screen developed a blue horizontal line across the bottom of the screen, and then it became a blue blob on the right lower corner of the screen. Now there is a blue blob across the entire right half of the screen.

I'm acting on behalf of my dad. He purchased a KDFE50A10 Sony Wega in 2006. It began having problems within a year. He got no relief from Sony after calling them; they did not disclose that the sets were all defective. Now they're only offering to sell us another TV, which we might accept, if they would sell it to us for the same price they offered another customer ($500 less ). See Facebook site and "I have a defective Sony TV"; there are over 700 fans who have the same problem.

I bought a Sony KDFE42AIO from PC Richard in Dec 2006, noticed blue blobs across the screen at the end of 2009. PC Richards said, they can do nothing for us, called Sony, they were not much help. Told me they would sell me three different kinds of TV for a reduced rate kdle46ves for $420 and kdl55ves for $500. Why should I have to pay for a new TV when they knew that the TVs leaving their factories were faulty right from the beginning? How come they did not recall these TVs? I will never buy Sony again. I paid 1500 for this TV three years ago. This is not fair, something has to be done about this.

I have a Sony TV KDF60WF655 that the picture has had a blue glaze since I purchased it. I had a service man come out and adjust. The optical block has gone out in it and Sony refuses to replace it. This was the problem from the start. Now Sony told me to go and buy another one of their TVs. They need to fix the one I have at their cost, not mine.

What a disappointment this TV has been. It's terrible from the start. There were problems with the color, problems with the lamp. The list goes on and on. What a piece of junk. I would not recommend anyone buy this TV. It's a waste of money. There are far better TVs for lesser cost and higher quality than the Sony. I'm beyond disappointed in the performance and quality. How many times do I have to pay to for a new lamp until Sony recognizes there errors and provide relief to consumers?

I purchased a WEGA TV a short time before I retired--hoping to enjoy it when I am retired. I am on a fixed income now. The lamp that turns the TV off and on has been replaced four times--this is quite expensive. I would like to replace the Sony WEGA. This is a problem that should have been fixed by Sony a long time ago. I just can't believe that Sony would sell such an inferior product. I do not expect them to replace the TV but at the same time, would it hurt their company to help me out a little?

I purchased a LCD HD TV model KDF-60XS955 Grand Wega. Within a couple of weeks, I had a blue haze on my TV screen.Then a couple of weeks later, the screen was getting even worse. Then Sony had an optical block program claim form. I would have never known about this program, I did some research on the internet and found this claim form myself. Sony should be ashamed of this product. They know about this problem and they continue to act like there are no problems with this KDF model. They changed my optic block and I still have a TV with a big blue screen that I paid 3,500.00 dollars to watch a big blue screen.

I already tried contacting Customer Care of Sony Reference. I bought a new LCD Sony TV LCD Model name KDL46XBR9 on December 23, 2009. Initially, the LCD TV had issues. So Sony gave a replacement LCD TV. But even this LCD TV had lots of issues, and currently, a repair is scheduled. I am stressed, as I invested $1700 (USD) on this, and even after 45 days, I don't have a working LCD TV.

I bought a Sony Wega KDF-60XS955 HD TV on December 17th 2006. In December 2009, it started having blue dots, then blue and yellow blobs. The TV has been worked on 3 times by Sony's certified techs. 1st time was to replace a heat sensor under warranty, 2nd and 3rd time to replace the bulbs, both at my expense of $250 each time. Wrong bulb goes bad in 1.5 yrs.

I purchased a Sony 46" LCD projection TV 2 years ago. According to Sony's specification, the lamp should last for 8000 hours, but it has lasted only 5000 hours. I now have to spend $300 for a new lamp, because of poor quality product.

I ordered a DDR game. The description said PS3 mat with DDR flow dance game. I have the receipt. I received it promptly, but when I opened it, it was a universal mat with a PS2 game. I called the company and they said the PS3 DDR hasn't come out yet. So I offered to send them the game, and when they get the PS3 game, hopefully, in February they could send it then. They refused and said I could send the game back at my expense and they would charge me a 20% restock fee. I hung up and was going to do that, but then realized that that is not fair. They falsely advertised and I should get a full refund. I took the entire package to the UPS store to return to sender.

I paid $3,353.01 plus $279.99 extended warranty totaling $3,610.36 for a Sony Wega KDF-60XS955 HD TV in 2005. Sony knew there was a defect in the TV when it was sold to me. However, I was not aware of this! They never notified me of the defect. Please help me in this matter.

I have a problem with colored vertical lines going down the screen of my 32" Sony Bravia br4 LCD TV. They started slow but now are so bad I can't watch TV. I've contacted Sony, and had a TV technician look at it. He said it was the LCD panel. I'm waiting to hear from Sony. TV cost $1700 just over 2 years ago. I'm hoping Sony will do the right thing and be fair.

I purchased a Sony KDL46W3000 TV on 4/24/08. Eighteen months after the purchase, the TV started to flicker in the lower right hand corner of the screen and the picture would be dark. But after being on for awhile, it would correct itself. Unfortunately, the problem did not go away. It got worse and started to spread out over more of the screen and take longer to correct. We called a factory authorized repair store to come out and look at the TV. The tech said it could not be fixed and we needed a whole new LCD panel at a cost of $2000.

I bought a Sony Grand Wega KDF-55XS955 in 2005 and in the last few months it began developing blue blobs and stars. After some research I have found this to be a chronic problem Sony is very aware of. They extended the warranty in 2008; I never received notice. This normally starts around 10000 hrs. I basically have a huge, blue screen paper weight. I googled "Sony blue blobs/spots" and was shocked at the amount of customers with the same issue. This cost over 1000 to repair and the repair is only temporary. We paid around 4k for this TV and there is no way we can replace it with anything due to the economy nor should we have to. Sony should recall this product.

My 55 in Grand Wega TV has blue blobs all over the screen from the faulty optical block that Sony knew about and refused to fix or inform any customers about. They will not repair it or do much of anything so I am forced to trash the TV and buy a new one. I am never spending one more cent on any Sony product ever again! They forced me to trash my $3K and buy a new TV. I should not have had to buy a new TV for years.

We purchased a KDS-R60XBR1 in Oct. 2005 for $5500. We purchased a three year extended warranty. In Dec. 2008 our bulb went out just after warranty expired! We replaced that for $250. Then in July 2009 our fan went out, which cost about $370 to fix. We had the repairman out for the fan and told him our screen/color was seeming greenish. He said, "Oh, you will have to call Sony." Of course, Sony only wants us to buy another TV instead of them helping us repair this one. This TV was a major investment! We would like some legal action taken as our "green problem" started after Sony extended the deadline to June 2009. What can we do? Small claims court?

Rear Projection LCD HDTV (model KF60WE610) purchased on May 22, 2004 has developed the blue blob issue. I will not try to get this repaired. The TV was expensive at $4,000 retail. I expected it to last a lot longer.

I have Model number kp51ws510 rear projection TV. I am 4 years into owning this. The convergence IC failed. The picture looked bowed and you needed 3D glasses to watch.

We paid close to $4000 for a Sony KDF-50WE655 television in 2004. About a year into owning the television, we noticed a small dark spot on the screen. We thought it was something we had caused by cleaning the screen or pushing too hard on it, so we just dealt with the spot. As time has gone on, the spots have been multiplying to the point where they are all over the screen. I knew my TV was no longer under warranty at that point, and did not call to report it. Then in 2009, the lamp went out. We replaced the lamp, only to have problems again in January 2010. Fed up with the lemon we bought, I called Sony to complain. We got the picture working after speaking with them and a local TV repairman. Sony said they could assist with the spots after the picture was working again.

I purchased a 60 in Sony SXRD model#KDS-R60xbr1 on Feb 5, 2006 from ABC Warehouse. I also purchased an extended warranty from the store with the TV. I have been having a lot of problems with this TV after the warranty expired. First, I had to replace the bulb and now the rear fan. The picture is showing a yellowish greenish stain for a while and the repair shop wants thousands to repair the problem.

I bought my Sony 46-inch XBR 120HZ TV 21 months ago and the right side of the screen has developed lines and off colors for the first 15 minutes it is on. The repair shop said it is a bad LCD controller that would cost $1,200.00 to repair. He also said it is a common problem that Sony is aware of, but won't recall or cover.

I purchased a high end Sony KDL52XBR-5 for $4,000 in December 2007, with an extended 18-month manufacturer's warranty. In November 2009, the television developed a vertical line that ran from top to bottom. The repair cost is more than $3,300. In talking with the authorized service center, this is not an unusual problem, yet Sony refuses to admit a manufacturing defect or even attempt to compromise on a solution. It offered a much lower quality, old model set as a 'settlement' for a price that I could purchase right now at a local retailer (much less pay Sony for shipping and installation.)

I purchased a Sony Grand Wega 50" 1080p projection TV 2 1/2 years ago. We have no color except for green. My warranty expired after a year. Sony will not cover the cost of the repairs. I will never purchase a Sony item ever again. I paid $1600 for this TV and it lasted 2 1/2 years? Does that seem fair? Something needs to be done with big companies pushing products that don't work. I don't have the money for the repairs and certainly don't have the money to purchase a new TV. Sony should be ashamed of themselves for not standing up to their name.

We purchased a big brand new 60 Sony Wega 2007. The color went green in 2008. Until now, we have been watching green.

My 46" Sony XBR4, less than 2 years old, is now starting to get duplicate images on the right side of screen. It goes away after a bit, but I am sure it is the first taste of a big problem.

We purchased a Sony TV on July 4, 2006 with a 3-year warranty. On 10-16-08, it was sent in for a repair worth $360.05, in which they said it was not covered by the warranty. On 10-2-09, it started smoking, and went out again. I called Sony, and they had a technician from Qualxserv come out, and look at the TV. He called me back two days later, and said Sony was going to cover the part and repair the TV. After 3 weeks of no phone call, I called the repair service Qualxserv, and the repairman, Jerry, told me that the part was back ordered.

We purchased a Sony Grand WEGA model number KDF-50WF655 in January 2005. The optical block has gone out. I paid $2600 for this TV. However, Sony refused to repair. They offered us a brand new set at a discount. Why would I ever spend another penny with this company?

My Sony 32-inch LCD TV, which cost me $800, got vertical lines in it after only a year and a half.

Below is a letter that was sent to Sony last year. Our TV has yet not been repaired and is getting to the point it will soon need repaired or replaced (not with a Sony!).

I purchased a Sony Grand Vega kdf-50wf655 LCD projection TV in 2005. Since then, I have gone through a projection lamp. Now my TV needs an optical block. It began turning blue along the right side, and is now blue on the bottom of the screen also.

I purchased a Sony Grand Vega kdf-50we655 LCD projection TV in 2005. Since then, I have gone through 2 projection bulbs. Now my TV needs an optical block. It has been turning blue with blotchy blue specks. It is getting worse. When I watch a movie in black and white, it looks like black and blue. I have paid $200.00 twice for the bulbs and now being told it will cost $750.00 to replace the optical block. I wonder how long that will last.

In December of 2005, my husband and I purchased a Sony Rear projection LCD 60" KDF 60XS955 and I can't begin to explain how frustrated I am with Sony's (or anyone else's) lack of responses to the massive issues this and other similar models have. I replaced the bulb in February of last year and ever since then the Optical Block started failing causing several blue dots and streaks throughout the screen. We researched the cost of this repair (after just spending $140 for a new bulb) and found it to be over 1K in repairs. The TV and stand came to about $4200 so we decided to see if Sony would help out. Every time I call, the reps put me on hold for several minutes each time and continue to tell me that there is nothing they can do because my warranty has expired. Lo and behold, my bulb went out again last night. I am now shopping for a new TV and will never even look at Sony again. You can bet that I will be sharing my story with other shoppers as well.

I have a Sony WEGA TV that has blue in the corners of its screen. I live on social security, and this TV cost me $2300.00 4 years ago.

In February 2005, I purchased a Sony Grand WEGA 60" television for $3,600. It came with a one-year warranty, and I purchased a 4-year extended warranty from the store (Best Buy). Since I've had the TV, I have replaced the lamp twice and within the last 6-7 weeks there have been blue dots/haze in the lower left corner of the screen, growing larger by the day. I have contacted Sony and was told the optical block was bad; however, Sony would not repair/replace it. They offered me a discount on a few different models of televisions--from 40" to 52" in size.

Our 42" Sony Wega TV model #KDF 42WE655 that I purchased approximately three years ago stopped working on Christmas Eve! I called Sony, described the problem and was told that I have an Optical Block problem. They said it was more expensive to fix than to purchase a new set and offered a discounted purchase program. I am very disappointed with the answer I received. I can't believe this company gets away with producing garbage like this, charging top dollar and not fixing their mistakes.

I bought a Sony 52 inch KDL52W4100 less than a year ago. The screen after 10 months had multicolored lines making the picture unable to be seen. I called Sony for repair. They refused to send a tech. I had to wait seven days for them to send me a software upgrade. It did not work. I had to wait for Sony to send a part to the tech. He came two weeks later to fix the TV. It did not work. I have to wait another seven days for another part to be sent. That will be four weeks without a TV during holidays, house guests, and football games. And Sony will not guarantee this will fix the TV or will not agree to send me another TV if it does not get repaired. I bought Sony thinking if anything went wrong, it would be immediately repaired or replaced. It will not! They have no concern about their representation to the public. When the tech took the back of the TV panel off, I saw major parts are made in China. Where is the quality control? I do not recommend Sony to anyone ever again. However, the tech they sent was kind, friendly and did all he could.

I have a Sony Wega 42" TV, 3 years old, with the optical block blue blob. I have had a certified TV technician verify that my TV has this problem. He said that Sony should repair this without charge. He told me that thousands of consumers are boiling hot with Sony about this problem.

I purchased a 52" flat screen in 7/2008. Blue vertical lines started appearing on the TV in 11/2008. We have had a Sony service person out to the house four times. They cannot find the problem. At first, the lines only came on at sporadic times. But now, they stay on all the time. Sony has stated that since the TV is 17 months old, it is no longer covered under warranty. We have only been able to watch the TV for four months without lines in the 17 months. Sony stated that they only cover the TV for 12 months after purchase even if the TV starts having problems immediately after purchase. This is ridiculous.

My 46" Sony Bravia television started having black lines in it after a year and now, the picture went out after a year and a half. I called Sony and they were no help at all.

I have purchased three Sony LCD TVs: 40" and 46" Bravia X series made in Japan and one 32" in May 2008. It's more than a month now the 46" is with the agent who says the motherboard of the TV is faulty. I have paid RO 1300 for the 46" TV alone and in just 17 months, the TV starts giving stars on the screen. To replace the motherboard, the agents are asking for RO 150, which is more than 10% of the price of the TV. My argument is, why should I pay? First of all, the TV is with them for more than one month. I never had any sort of contact from them in one-month period. What were they doing? They are so careless. If the motherboard is faulty, they should have replaced it and sent TV to my residence instead of keeping it with them for so long.

Sony 55-inch Wega has a problem with a color block in the unit. I called more than 3 times requesting help with the problem. I was then told there was a notice placed on their site about the color block going bad. I registered my TV when I bought it, so why didn't they send me a notice? They said that it doesn't work that way. I said, "The repair is going to cost me about $800 to fix." They said that I could buy a smaller Sony Bravia and they would get me a discount. I said, "This is no way to treat a repeat Sony customer and a Veteran of the United States Army with 22 years of honorable service to our country." I have returned calls and different people said, "Send us a repair estimate." That will cost me yet another $200.

It does not seem fair that I spent $1,400+ for a 32" Bravia about 30 months ago and with the appearance of vertical lines on the screen, I have been advised by Best Buy that I'll need a new TV. On looking at reports online, it appears that this failure isn't unusual. It also appears that Sony is selling a product with a limited lifespan and getting away with this practice. Does anyone know of any recourse? At the very least, I think that the public should know that we are being bilked out of our hard earned cash by a company that apparently doesn't have any incentive to repair this.

Do you have a consumer advocate that this can be forwarded to? We have been dealing with Sony corporation since 11/24/09 regarding a Sony Bravia 55 inch LCD TV that is defective (the display panel went out on it) and was only approximately six weeks old at the time of the issue. We have been given the runaround since then, and now all we are being offered is a refurbished unit. We feel that the item is defective and they should replace it. Their attitude is, "This is all we are offering, take it or leave it." Is there anyone who can help us take on the big boys? Considering the unit was only six weeks old (from 10/11/09 - 11/24/09) when the issue became evident, we don't feel that asking for a brand new unit is unreasonable. The repair part was ordered on 12/1. Multiple requests were made checking on the status of the order, and on 12/16, we were offered a refurbished unit. On 12/18, they ordered the refurbished unit, but it takes two weeks for it to even ship. We've been without the TV longer than we were able to enjoy it. Customer service reps in other countries, who either don’t understand or transfer you over and over until you give up, compound the issue. The only thing they seem to be able to do is apologize and offer understanding, no resolution, and you can never speak to a supervisor.

On 12/30/04, after $3048 and 3 years out of warranty and finally getting to Customer "Relations" if one can call it that, they offered absolutely no concern or assistance with a $200 Projection Lamp sold everywhere else from $80. This in and of itself is a Hi-Def proof of their abject lack of responsibility and true customer concern. After some 50 Sony years, they're cooked with me. Never again. "Angie" could hardly speak English, offered absolutely nothing and further even said she is the highest level of customer relations after my 5 years out of warranty. She doesn't even know English arithmetic. The TV usage was nowhere near the 4,000 hours quoted as this lamp's approximate lifespan. Goodbye and good riddance, Sony. You might want to check out Apple's Customer Relations.

This is the letter I sent to Sony: I am writing out of frustration and disbelief to the way in which Sony has decided to handle the Optical Block issue on many of the projection TVs Sony produced and allowed to be distributed. I purchased the Sony KDF-55WF655 in July 2005 from Circuit City in Brea, CA. I expected a $3,000 television set to last me as long as the $1,000 big box Mitsubishi I had for 10 years. Little did I know that Sony had developed and produced a TV that would last less than five years. I have always been happy with Sony in the past. I have purchased everything from TVs, Playstations, surround sound systems, car stereos, etc. Sony has always (from my perspective) built a reliable product until recently.

I bought a TV on 12/26/06. Now, it just stopped going on.

We purchased a Sony Grand WEGA (LCD Projection HDTV, KDF-42WE655) at Circuit City on 1/29/05 for approximately $2,000.00. The warranty was good for only 1 year (normal life span for TV is approximately 15-20 years depending on usage). The degenerative problem with this Sony TV is with the optical block/light engine which Sony has known about before and after our 2005 model was being distributed in local stores. Sony was well aware of this problem for several years and continued to sell this defective technology, committing massive consumer fraud. Repair for this problem costs between $1,100 -$1,500. Repairing would only be using the same refurbished parts, which once again means that between two and four years, the same problem will occur.

I purchased a KDFE50A10 Sony television on 12-8-05. I emailed them on 11-25-09 about an issue with blue streaks on my screen. They tried to troubleshoot the issue to no avail. I was then directed to call Customer Relations. Customer Relations was unwilling to compensate me in any way for the optical block issue this TV is known to have, as per the many complaints already made. The cost to repair this TV is over $1,200 and the replacement optical block may not last any longer than the original one.

In 2006, I purchased an expensive ($2,000) high definition, large, flat screen TV (Sony KDF-E50A10 LCD rear projection). In 2008, a blue blob began to appear on the TV screen. I called Sony customer service asking for assistance with the picture quality on my TV. The TV has a large and growing blue blob on the screen. Sony initially suggested they knew nothing about the problem and referred me to one of their service vendors for diagnosis. The screen problem at the time was rather small and I elected to do nothing. As the problem grew, I called them again and this time, was told that the warranty had been extended because of the screen issue (a problem with the "optical block" component), but the warranty extension was now expired.

My 60" TV (KDS-R60XBR1) stopped working (after a class action lawsuit was settled with them for this exact problem with everyone else) and they wouldn't fix it. I ordered a replacement part and the replacement part is defective. Each time it costs me more money in labor to try and get it fixed, over $1,200.00 so far. The TV does not work.

I purchased a Sony KDF60XS955 60" LCD rear projection TV in 2005, including the ridiculously-priced Sony stand. My total investment was well over $4,000. In the past several months, the TV picture is being overrun by blue dots and a blue haze that is quickly making the set unwatchable. I contacted Sony and that indicated that I have a problem with the optical block, but since the warranty was expired, there was nothing they could do. The repair cost is +/-$1,000 and the same problem will probably resurface even when fixed. Their only offer was for discounts on replacement TVs, all of which were substantially smaller. The discounted prices were also not that great, with cheaper prices available from some retailers.

I purchased a KDSR60XBR1 on 1/17/06 for $4,450.99. In June 2009, the television began to have a green hue. It wasn't until after I contacted Sony that I was even made aware of a lawsuit. I don't have internet at home and I don't subscribe to a paper. I was denied any assistance because I was past the June 2009 deadline. After numerous calls and emails to Howard **, I was offered $500 toward the $970.77 repair or I could by a smaller television for $1,500 (it would not fit in the $500 stand I bought for my problem TV). I had two weeks to decide. I finally told them I would get the TV repaired, but it does not mean I will stop my complaints.

My husband and I purchased a Sony Bravia 42" LCD television in June of 2008. About a week ago, the sound completely went out. Now we received sound on a very limited basis. I called Sony Service and talked with a really nice person who walked me through a few minor steps to see if this would help. Three seconds after I hung up the phone, the sound completely went out again. I immediately called back and this time, got a young man who more or less said, "Sorry, you're SOL. There is nothing more we can do. Your warranty ran out less than six months ago and you will just have to pay to get it fixed." I told him that since the TV was only a year and a half old, it should not be having this kind of trouble. His response was, "Too Bad, So Sad."

I contacted Sony about an issue with a 50-inch XBR television I own. The image is green all the time on all channels and playing DVDs result in the same video issues. After researching this problem and discussing it with Sony at length, it was determined that I have the green blob problem - an issue known to Sony and one which resulted in a class action lawsuit against them (see articles on the green glob). In any event, Sony offered me an up-sell offer, a chance to let me purchase a new television at a reduced price. After some thought, I reluctantly (and in retrospect, stupidly) agreed. What I didn't know at the time, however, was how difficult it would be to actually receive this replacement television. There were stickers from the old TV that needed to be mailed first, multiple phone calls to confirm order/payment, tracking, etc. Then there was another two weeks wait and more pointless phone calls to Sony.

I purchased a Sony Bravia Modl KLV-32V550A INS, 6177073 on 07.10.2009 at a price of Rs 42900. The remote control provided with the TV does not work. I contacted the seller repeatedly on phone and personally. I was promised a solution within 48 hours. But it is nearly one month and still they have not sent a single qualified person to come and solve the problem. They have written down my complaints every time and given me a 6 digit number to keep as record. They sent one useless novice on 6th of December, who did not know anything about the TV and wasted my time. I do not know how to get rid of the box and get my money back and switch to some other brand of TV. I will be happy if they will return my money in full, so that I can use it to buy a home-grown product like Videocon or Onida.

In January 2007, I purchased a Sony KDF-60XS955 for $4,400.00. January of 2009, blue haze, yellow screen and the green blob. I contacted Sony several times about the issue. They stated it was out of the two year warranty period and I would have to replace the optical block for $1,200.00. 7 days out of warranty and they would do nothing over a $4,400.00 TV. December 4, 2009, still nothing from Sony. I'm just waiting for the next class action lawsuit with my model number since there are several thousands of people with this problem. Others have gone to small claims and have won $700.00 for half the repair of the TV. I think it should be a recall since Sony installed defective parts, which they were aware of, and still sold the TV sets to the public. Never buy Sony.

In November of 2004, we purchased a 60" rear projection Sony Grand Wega LCD Projection HDTV (Model KDF-60XS955) at Best Buy in Framingham for $4187 (which included sales tax, delivery and a 4-year service contract). In the spring of 2007 (2 years after purchase), a blue haze with blue dots began to appear on the screen, causing significant deterioration of the picture quality. I called Best Buy about the problem, and they sent an authorized Sony repair serviceman who arrived with a new optical block (which is the equivalent of the picture tube of CRT, the guts of the television).

I bought Sony that I am having problem with it. I went online to see if there was something I could do to fix my problem. I read all the lawsuits and the problems that everyone is having. It’s such a shame that people are getting ripped off. By the way, my Sony TV has a large yellow spot in the screen. From what I read, the optical block is out.

I purchased a KDF-42WE655 Grand Wega television in January of 2005 for $2,400 that now has the well-documented failure of the optical block. A blue haze and horizontal streaks radiate from the lower left-hand portion of the screen, which impairs viewing. The internet is filled with postings from fellow consumers reporting the same condition and sadly, their stories end with the same customer service treatment I received. It took several minutes of my time and persistence until I reached a fourth customer service employee, who, after much prodding, offered to sell me another television for ~$1,000 or receive a $400 credit towards a $1,200 repair (I called an authorized Sony repair outlet for that estimate).

I purchased a KDF-70XBR950 back in 2005. On 11/24/2009, I began experiencing an optical block issue with my TV. I called Sony and they stated that they will not assist me in any way because all warranties are expired. I paid $6,000.00 for this TV and it only lasted for 4 years. The image on the TV has become distorted and the colors are not correct.

My four-year old $2,600 Sony LCD/HD TV has started turning to a blue haze on the screen. I have made contact with the service department via email and telephone and have been told that even though this is a known factory defect, I will still have to pay for repair and parts, estimated around $1,200. There are several pending class action lawsuits around the country, unfortunately not in my state, and Sony still is not making good on their defective part. A refurbished part cost nearly $800 and is only warranted for 6 months. I find this kind of support for an expensive TV totally unacceptable. This TV, a KDF-42WE655, has been run only about 10,000 hours of its estimated 60,000 hours of projected life span, so I am very disappointed in the durability of this TV. I have even offered to do the repair work myself, just send me a replacement part and they have refused. My advice is to not purchase Sony equipment any more. I sure won't!

We lost home and contents in the May 2008 Parkersburg/New Hartford, Iowa tornado. While the home was being rebuilt, we lived with relatives, at motels and rental properties. I purchased a Sony Bravia 32" LCD TV from Best Buy on August 27, 2008. I did not use the TV immediately but probably registered it shortly after the purchase date. We were replacing our items in anticipation of the completion of the rebuilt home. On November 30 of this year, my Bravia started jumping and twice the screen went completely green with no picture for a few seconds. Then the bottom 3/4 of the picture was foggy with vertical lines running and jumping. I called Sony customer service on December 1 and they had me do several checks which did nothing to help the problem. Then, they asked me to have a technician check it which I did. He informed me that it was the display and would cost $500-$600 to repair. I called Sony back with the information and they told me sorry but since my warranty was out 12 months from the date of purchase, they could not help me with the repair. I would assume I ran this TV (which was in my bedroom) 13-1/2 months. With products like this, I will not purchase another Sony product.

The Sony Grand Wega TV purchased three to four years ago has defective parts that overheat and Sony will not repair anything but a low cost door to the lamp. Components like the optical block that suffered heat damage are not part of a recall. Sony rep insists that customers were notified and that they will repair only the lamp door issue and in my case replace the lamp. I stated, "You know the TV is defective and you will not give me a credit to get another TV so basically i paid over 2 grand for a TV that is junk." What is really pathetic is that the door will melt again and someone's house will catch on fire. I hope no one gets hurt. I'll never buy a Sony anything again.

I purchased Sony TV, Model KDFE50A10 in December of 2005. I received a letter from Sony that this model would turn off on its own, due to software issue. Sony requested that I send them the serial number to verify that the TV was affected by the software problem. I received a reply from Sony that my TV does not have an issue with the software problem. Within two months of the correspondence with Sony, I started having the cut-off problem. I contacted Sony Tech Support and they told me to power down the TV and not to use a power strip.

We bought a Sony 62-inch TV in March 2006, model KDS-R6OXBR1. Last week the bulb went out and spent $200 to get a new bulb. Next, we noticed that everything is now green! I spoke with Sony who told me that it was probably the optical block. They offered me a new TV (52-inch) for $1,300 or I could call an authorized Sony technician. I called the tech the next day. They informed me that it would be roughly $1,200 to fix the TV, but that the same problem would happen again. They were also the ones who told me about the class action lawsuit. I came home, did some research and found this website **. I called Sony because I think it's crazy that I didn't get any info about this recall and the fact that this TV is only 3 years old!

Much like other complaints on your website, our 50" Wega Sony TV is junk. The light engine failure, a Sony customer service technician told us, is about a $1,300 job. They claim it's our fault for not "registering" the set when we bought if from Circuit City 4 years ago, but I don't have the warranty card with my other paperwork, so I'm certain we did register it at the time of purchase. The company's customer service technician, who spoke very broken English (I didn't get his name), read me a scripted text stating that this warranty was extended till June 2009 but we missed out on it, and now all they will do for us is sell us another Sony TV for the bargain price of $900! Are they kidding me?

I purchased Sony Wega KDF-55XS955 in November '04. I have replaced three bulbs in the time I have had the TV, but the TV is only used about 4 to 5 hours per day. I now have a blue haze across the lower 3 inches of the set as well as a grapefruit sized blue haze in the center of the set. I see from researching the internet that this isn't an unusual problem to have with these Wega televisions. I contacted Sony and they say it sounds like the optical block and it may cost up to $1000 to repair. That is unacceptable for a TV only 5 years old that cost over $3000. Are there any lawsuits covering this product that I can participate in? There must be some way, with all the people affected by this to recover some of the money for this faulty product.

I purchased a Sony Wega 42" TV 4 years ago and after about 3 years of use, the screen slowly started turning completely yellow. Now in the center of the TV is a blue blob which is slowly taking over the television. A $3,000 TV should last longer than 3 years before it starts failing. But it seems that Sony produced a bad product and won't replace the optical block. Customer service won't return emails or talk on the phone.

I purchased a Sony Grand Wega model KDF55WF655 in 05/2005 for $2,770 + $500 for the extended service plan, which expired in 05/2009. Too bad, these are not cheap TV units! One month ago, I started having the same optical block failure. I contacted Sony and this is what they have to say:

I purchased a Sony Wega LCD 42" TV in June of 2005. It has a "blue blob or haze" on the screen caused by a defective light engine, also called an optical block. According to my research, Sony knew of this problem and still sold the Wega series in retail outlets. The consumer was never notified of this recall through USPS or email.There is also an issue with pink spots on the screen, which are caused by a dust problem.

I purchased a Sony Grand Wega model KDF-50WE655 on 09/02/05 for around $2,600 at Costco. It started having trouble with the picture and I called for service. On 03/23/09, I paid $95.00 for the tech to tell me that the blue LCD panel has gone out and the optical block needs to be replaced for an estimated $1,100.00. I was told by a Sony customer service that there was a recall and I missed it. Apparently, it was notified via the web. I am a senior and I do not have access to the web. The daughter is filing this complaint for me. I am now widowed and out of a TV. Sony graciously offered to sell me a new TV at a great discount. Obviously, there is a defect in this model's parts. Do I have no recourse?

I purchased a Sony KDL46XBR5, 18 months and 21 days ago. The right side of the screen is slow, ghostly and the entire picture is dim. The slow and ghostly problem is as if the right 1/3 of the screen is slow to update. A picture will appear to be in slow motion as it fades away and is updated with the new display. The dim is across the entire display. It seems as if something warms up after awhile and the picture becomes normal. A service technician told me that I needed a new LCD panel at over $2,000. At first Sony said that the warranty expired (21 days over) and they would not be able to help me. I continued to call and spoke to another service representative. Sony is working with me and will assist with the repairs, but if the cost exceeds the value of the TV, my only option is to purchase another set through SONY at what they considered as a discounted price.

Television model KDF-60xs955 has an optical block failure rendering the TV useless unless a costly repair is made. Numerous Sony LCD rear projections have the blue blob/dot problem and a recall/class action suit was filed. However, I have missed the narrow time frame for repairs due to my problem just having appeared. Sony will not compensate in anyway to help with repairs on a four-year-old defective TV. I have also had numerous other problems with this TV unrelated to the current issue and Sony has not assisted at those times either.

I purchased a Sony Grand Wega in 2005 and 3 years later, it started having the same blue blob everyone is talking about. I paid nearly $4,500 for it and here I am 3 years later in need of a new TV. I googled the problem and found out I am not alone. So many people are experiencing the same problem. How can Sony get away with this?

Never buy a Sony Wega TV! The company is refusing to honor its extended warranty that it failed to notify registered consumers of and their TVs are breaking down in the thousands. I have a 60-inch Wega with a bad optical block. Sony wants me to pay $75 for a "diagnosis" and said they would put $600 toward the repair. Stay away from anything Sony. They don't stand behind their product.

I own a Sony Wega 55-in. television that is less than 5 years old. It has been rebuilt once less than 2 years ago. As soon as my extended warranty was up, the television started experiencing the same "Blue blob" syndrome that had occurred originally. Upon researching this problem, I found out the Sony is willing to do nothing about making reparations for these TVs. They knowingly sold defective sets to the consumer and for $3200, I would have thought I was buying a quality product with a good customer service support network. I found that to repair this piece of junk, it will cost an additional $1200 and there is no guarantee that the problem will be permanently fixed. There are hundreds of us who have the same problem with no one to assist our concerns. Please respond with any ideas as to how we can get Sony to fix this situation. They have been giving everyone whose warranty has expired the runaround, even though they knew the problem existed while still selling these problem sets. Thanks.

I bought a Sony TV, paid about $4,000 and now I have the same problems like everybody else - blue lines. The TV is a KDF-70XBR950. I called Sony and they told me that I was on my own. Shame, shame on Sony. Beware of Sony products.

On 9/7/06, I bought a Sony KDFE50A10. On 11/25/08, the unit went out and my 5-year Sony extended service covered it. Now, it has blue haze at the top sides and is going more into the middle of the screen. Having 2 more years on the extended service plan, I called Sony for repair. To make the very long story short, I was told that there is not enough money left on the service to fix the TV because the first repair was so much, the main board went out, and now, it's the light engine and it costs too much, so here is a "buy out": Here is $600.00 of the $2000.00 spent and go buy another TV.

I have a Sony Grand Wega KDF-60WF655 that was purchased a few years ago brand new. In February of 2009, I started noticing a little blue creeping up from the lower right corner. I called Sony and found out that they had discontinued any warranty repairs on December 31, 2008 and would not repair it at their cost. I made calls and went as high up as I could get with Sony and never got anything more than that they would sell me another TV at a "discounted" price. Now, the screen has turned into several blue spots all over and a big smudge looking thing on one side. We are very unsatisfied with Sony.

I purchased a Sony KDL-46V3000 LCD TV from Sears back in December 2007 for $1800. In January 2009, the screen began with total blackness on the bottom 1/4 of the screen until the unit would warm up. Sony sent me a zip drive with an upgrade, it didn't work. The TV acted like it was in slow motion with trails. I called for repair but nobody was in Flagstaff so they offered an out-of-town shop that charged $200 travel. I couldn't afford the $200 so I waited. I called again, this time I was given Sears as an authorized repair center; $3800 was the quote to repair the TV, as the main panel was out and they no longer have that same panel available as a replacement so they would have to get additional parts to make new panel work. I called Sony Customer Service, was told "Sorry, it's out of warranty, fix it if you want; we don't control the repair costs."

I purchased two Sony DLP KDF-60XBR950 for $7,200 in March 2005. The optical block (light engine) on one of the unit is deteriorating and creating random and permanent blue dots on the screen known as a "starfield pattern". In addition, a permanent 2-3 inches wide and horizontal streak of various blue colors appears approximately 5 inches from the bottom of the television’s screen. After paying $89 for a Sony authorized technician to write down "starfield pattern" and "replace Optical Block" on a piece of paper, I contacted Sony Customer Service. The television is out of warranty, but after approximately three hours on a toll call over the period of about two weeks with Sony Customer Service, arguing and explaining my frustration and faulty Sony parts, they have agreed to pay for the labor charge ($395) to replace the Optical Block ($571).

For those with Sony liquid crystal-based rear-projection TVs, I have set up an informational web site with extensive information on optical block and related problems that lead to discolorations on the screen, melted parts, etc.: **. If you have experienced the warped lamp access door problem or other issues that lead to melted or burned parts in your TV, I encourage you file an incident report with the Consumer Product Safety Commission: **.

I bought a KDF50WE655 on July 14, 2005. I was happy with the TV for a long time. After a couple of years, I started noticing what looked like purplish finger prints growing across my screen. I blamed the kids for touching the screen, but they said they didn't. The spots kept growing but I was still able to watch the TV without too much annoyance, but it was getting worse. This past July, my bulb went out for the first time. I got on the Internet to find a new bulb and decided to research the picture issues. I went to ecoustics.com message board and was amazed at what I saw. Shame on you, Sony! I was never notified of an extended warranty on the optical block, even though I registered my TV.

I purchased a 50" Sony Grand Wega TV approximately 2-1/2 years ago, model number #KDF-E50A10. I just started noticing a blue "blurb/line" across the bottom center of the screen. Also, the TV won't stay on. Upon pressing the power button, the TV will go on for maybe a second or two and then shut right off. Upon calling Sony, I was told there was nothing they could do and that I needed a service call. I informed the customer service representative that I noted on numerous websites that both of these issues appear to be very common problems with this model TV and that I felt Sony should pay for the service call and repair, anticipating (from similar Sony customer complaints I saw) a very expensive (over $1,000) repair. I mentioned to her the class action suit in California I read about for this exact same problem on another Sony Wega model TV.

I purchased a 50-inch Grand Wega TV about 5-6 years ago and about 3 weeks ago, I found out that my particular model had a defect. The defect was that the cover for the bulb in the set was melting due to extreme heat. I have replaced the bulb on my set at least 6 times in the time I have had the television. When I called Sony to see if they had a part, they told me that they didn't and that my set was one of the models which had this defect and wanted me to take pictures of the cover and the back of the set with the serial number, then email it to them to see what they would be prepared to do.

I purchased an LCD TV in March 2008. A few weeks ago, we were having picture problems. When we turn it on, the right side of the TV is darker with red hues. There is also shadowing on any moving picture. I called Sony and complained saying that a TV that is a year and a half old should not have picture issues. This was a $2,800 TV. So they were not helpful at all. I have searched issues over the internet and have found several other instances of the same picture issue with TVs less than 2 years old. Sony told me all they could do is ask a Sony service tech come out and diagnose the issue. He came out and told us that the issue is with the picture board. The cost to fix this is $2,000. This is almost the price of a new TV. Sony should realize they have a defect in their product and should fix something like this even though the warranty expired. Actually, they should have a recall.

Sony Wega LCD TV developed blue spots on the screen. It’s due to a light engine design flaw and Sony fixed many of these under something similar to a product defect. They are no longer fixing this problem or at least this is what I was told by Sony’s representative. I bought the TV as brand new 4 1/2 years ago for $3,300 and now Sony expects me to pay the $110 repair cost. They also instructed me that in order for Sony to fix the TV, I would have to pay a company approved by them to inspect the TV and the problem ($129.99). I complained about having to pay for that and I did not want to spend money. They said that I would be reimbursed as part of the repair. I did what they said and they called me back after getting the inspection report.

I purchased a Sony KDL-32L4000 TV. The picture became distorted and I contacted Sony Support. It was out of warranty for one week. They said they were very sorry that they could not help me and would not extend the warranty to cover the repair. I found out that it had to do with a circuit board that costs $500. The local repair service charges $125 to come to the house and I would not know how much labor they would charge to replace the item. I paid $740 for the set. I am very disappointed with this company. I bought a Panasonic now and the quality of the picture is much better than Sony.

I purchased a Sony Wega (KDF-E50A10) three and a half years ago for $2,200. Last month, I replaced the lamp for $200 and now, I am told the TV requires a $950+ repair to replace the engine. I am extremely disappointed with Sony so I called them to request some kind of relief for the repair cost. They refuse to help. I have seen many complaints about the Wegas all over the Internet. Clearly, this TV is a Sony failure. Sony should stand behind their products and come up with some kind of assistance to owners. I used to be a loyal Sony customer, but now, I will never purchase a Sony product again and will advise all my friends accordingly. Does anyone have a mailing address for Sony where I can write to complain?

My 50-inch Sony Wega TV lasted for only four years when I expected more than that from a Sony. I won't even try to get it fixed. I would rather trash it and buy another brand.

I purchased their top of the line SXRD TV KDS-R50XBR1. Within 3 years, it was repaired thrice. The optical blocks were changed twice and the fan was overheated. Because of Sony alert recalls, they emailed me a special price on another TV confirming they will deliver on my address. I provided my card number and paid the new TV. They emailed me twice confirming that the delivery location will be on **. They called me and said their letter was invalid. They will not deliver the TV and they will refund my money back, because I live here in Hawaii.

I bought a kdl-32l4000 Bravia TV 14 months ago. Just like everyone else, my TV is showing multicolored vertical lines and the pic is also cloudy. The warranty ended 2 months ago and now, we are out $900 because Sony won't pony up to the obvious defect. We don't have the money to repair or buy a new TV. Unfortunately, thanks to Sony, my family will suffer and have to wait until someday, we can afford to buy a new one! Thanks, Sony, for making my children's life a happy one!

We purchased a Sony KDS-50A2020 50-inch TV at the Sony Outlet last year for the purchase price of $799.00. The salesperson told us that we really needed to purchase the extended warranty because that type of TV has a very expensive picture "projection" light and would cost us about $300.00 to repair each time it broke. We decided to buy the warranty for $100.00. Six months of using the TV, the screen went black. We called Sony and they told us that the projection light is not covered under the warranty. That is not what the salesperson told us! He pushed that warranty on us by his sales pitch of an expensive fix. I called the Sony Outlet where we purchased it and got nowhere. The manager told me the bulb is not covered and if I was unhappy, he would reimburse me the warranty price. They also told me to go online to this specific website and they sell Sony lamps at a cheaper price than right from Sony.

After 8 months, we moved our 40" LCD TV from downstairs to upstairs because of hurricane season. When we hooked an antenna to it, it did not work. We called Sony and they sent a repairman. He said it was a broken panel and was not covered. They said we abused it and they won’t cover it. We have an extended warranty with Target, but they won’t cover it either.

I am writing this letter to show my complete dissatisfaction and trust in the Sony customer service department. I bought a Sony KDLXBR4 TV from Best Buy and after a while, I got a vertical line through the screen which was covered under warranty for a replacement. I called Sony and they told me to call Mastertech. I called them several times over the course of a week without any callback. I then called Sony back asking for another service center and they told me to call Sears (why they were making me make all the calls I have no idea). I called Sears and we set up an appointment (took a day off work) and they were a no call, no show.

On 07/02/05, I purchased a SONY KDF-55WF655 Grand Wega at Circuit City in Rochester, NY. I have been a loyal SONY customer dating way back since 8-track tapes and turntables and have always believed that SONY means no baloney. My event number is ** and have spoken to several employees who seem to be reading off of a script with no authority to bargain. I appreciate SONY's offer to sooth my loss and do understand that the style of my television is what the problem is - not the SONY brand.

I bought Sony Bravia 40" TV for INR 1.1 lacs and the LCD panel is gone within 2 years. The cost of replacing the panel is very high, the co. is asking to recover 100% cost for repairing the panel as it is beyond warranty period of 12 months. Panel going in 2 years time is clearly a technical flaw in the product. I think Sony is losing on customer quality.

I have a Sony Wega TV that stopped working. I called Sony and they said that they had not had complaints from other customers, yet when I searched online, many others have the same issue. The screen goes black and the repair people say it is a board issue that happens in many Sony TV's prematurely. I spent over $2,000 on this TV and it lasted 5 years. The company does not want to do a mass recall but I have the option of spending $600-$800 to repair it or getting another $1000 TV. A $2,500 TV should not stop working in such a short time.

It’s easy to find your TV hours on your TV. Go to Sony and type in "hours on your TV.” It will tell you how to do it. My TV as of today has 10,510 hours - far short of Sony's 60,000-hour limit! Sony has to replace it or give me $2000 for it. My TV is about 2 years old. The problem is Sony will not comply with a refund of $2000.

I bought a KDL465100 from Sony and two weeks later, two vertical lines appeared in the middle of the screen. I called Sony. For three weeks they kept telling me it was my VCR, then it was my DVD player, then it was Cablevision. One month later they sent technicians from Page Service T.V. in Long Island to take the TV in for repair. It's been seven weeks; I still don't have my TV. Page Service tells me they've been asking Sony for the new panel but they will not send it. I have called Sony for seven weeks. Every time I call, they transfer me to Customer Relations and I'm told the panel is definitely going out the next day. This has gone on for approximately eight weeks now and still I don't have my TV. I am now in the process of calling the credit card company to rescind payment. For those of you thinking about Sony..."Don't". I will never buy another Sony product ever again.

I purchased the Sony WEGA KDFWE655 on Jun 25, 2005. In late Sept. 2008, we noticed a blue streak down the left side. We called. The Sony tech gave us different things to do. No luck, and he said, "Sorry." We are snowbirds and came back in November. It was worse and plus little blue dots. I called again. Sony had no mention of recall for the problem, just said sorry. We called a local TV repair service, stated the problem and to check for recall notice. Great! There was a recall but it expired on Dec. 31, 2008. No one mentioned a recall in all our phone calls to Sony and it would cost us $800 for parts plus labor. We are looking for another TV and it will not be Sony!

We have a Sony TV that we have had for about 3 years and we have had to replace the lamp twice and today, the replace lamp message has come on again. Sony says it's the TV usage that is making the lamps go out. Sony will not help on this matter.

I own a Sony TV, model KDF-E42A10. It has a blue streak near the bottom. I had it a while; buying a new Sony bulb should repair it. I let it go for a few months. Then after replacing it recently, it did not repair it. An internet search (blue streak at bottom of Sony TV), there should have been a recall. I called Sony. They would replace it, a KDL-40V5100 with my deposit of $575 for it. Best Buy sells it for $949. A poor trade! When they offered it, if I agreed to it, I would have to take my serial number off the bottom and remove it and send it to Sony! It sounds pretty fishy! I will not purchase another Sony TV, and would not recommend it for anyone!

Beware of Sony! I purchased a new KDFE42A10 TV from Abes of Maine in NY in May 2006. In January 2009, blue lines were appearing horizontally from right to left across the whole TV. August 2009, I called Sony. It was not on their recall list. I checked the web and found out 100% of these models have a failure rate on all HD projection TVs they made! I read from an earlier complaint that even the employees were told not to buy until the changeover away from projection was complete. I read this too, "Sony has since completely stopped making projection TVs due to this and other problems. I understand it is the light engine that is the main culprit to the tune of $900-$1,200."

I purchased a new Sony TV model KDF-E42A10 from a local vendor in fall of 2006. I opted for the Sony because of Sony's long history of quality. In spring of 2009, I began to notice a blue line at the bottom of the screen. It’s now August 09 and the line has turned into a large blue blob. It appears Sony has decided to filibuster. Consequences: paid for a nice TV that almost lasted for 3 years.

I bought a 40-inch HD color TV and it had problems after 10 months. I had 2 warranties. Sony had me send it to a repair shop. That took 3 weeks. I got the TV back and it worked fine except it had a big blue line running down the left side of the TV. I took it back; Sony didn't have the parts to fix it so they told the repairman that they will replace it with a new one. Now they are giving me the runaround. They gave me reference #'s but still no TV. This has been since May. Also, the repairman has not heard from Sony either, because he still has my set at his shop. If you can give any ideas on how to get my TV or my money back, I will appreciate it.

I purchased a new KDFE42A10 TV from Circuit City in Bradenton, FL in August 2006. Jan 2009, blue lines appeared at the edges of the TV. April 2009, large blue dots in a star formed in the center of the TV screen. I called Sony, not on their recall list. I checked the net and found out 100% failure rate on all HD projection TV's they made! Even employees were told not to buy until changeover away from projection was complete. Sony has since completely stopped making projection TV's due to this and other problems. I understand it is the light engine that is the main culprit to the tune of $900-1200. Three years and that's it?

While watching our 50-inch Sony Wega TV on a Monday morning, I heard a pop and smoke came out of the front of our TV. I was in fear of fire. Can you help me?

I purchased a Sony KDF-E42A10 in March 2006, called and purchased extended service plan from Sony and it expires March 2011. The first problem was in March 2008; TV had sound and picture would go on & off. They sent out service and I was told it was the bulb and I had to pay for that. I didn't think it was the bulb & from reading about this problem with this, TV people were saying it was a "B board". I contacted Sony and told them I read it was another problem and the the bulb but they said until I replaced the bulb, they wouldn't do anything else. So I purchased a bulb, $200, popped it in and same problem. I called them back and now, they sent another service company to come. They walked in, saw what it was doing and said, "Oh, it's the B board, you should not have purchased a bulb."

On June 1, 2006, I purchased a Sony Grand Wega at the local Sears store. This television performed well until a couple of months ago. We started noticing blue patches of color interfering with visual images. This interference started out small but has continually gotten worse. On July 28, 2009, we had a television repairman to evaluate the problem, and he informed us that the light engine was going out and the cost to repair would be $900 to $1000. I cannot rationalize spending this amount to fix it.

My 38-inch Sony TV I bought in 2003 started to lose coloring. So I called the service center and they sent their technician to check the problem. I was very disappointed when he told me that I have a defective monitor which they will need to replace for a very large amount of money. I paid $3,750 for this TV system as new, and for it to breakdown with a very expensive repair required in such short time, is not what I expect from a very expensive Sony product. I complained to the customer service manager in my area. He was a bit sympathetic at first but all changed after a few e-mails. I have almost 20 major products from Sony like, three TVs, two laptops, one video cam, two digital cameras, three mobile phones, surround sound system, and two PSPs for the kids, PS1, 2 and 3, etc. Sony is now the last brand name I will think of when I buy any electronic item.

Our Sony Wega television had a snow problem on it. We called the Sony service center in Jalandhar. Two persons, Mr. ** and Mr. ** came to repair it. They said the tuner is not working properly. They took the whole board with them. Next day, they came and said they have replaced the part. On being asked, they had no proof of replacing the part and on demanding the old part, they could not even produce that. They fitted the whole board in the TV and switched it on. The TV had worse performance than before. They told me to check another TV on the same point. We did so and everything there was working properly. But they kept reiterating that another TV is not a proof of the same. Then they started arguing and then they said the words, “You just want to embezzle the money of the company,” which was an indirect hint of calling us a thief.

I purchased Sony KDL52V4100 on August 31st, 2009. On July 2nd, 2009, different colors started to come. I called Sony; they promised a tech person will come and fix it on 9th July. No one came. No one called. The same thing happened one more time. They gave me a date for the future. No one called; no one showed up. I have called Sony now almost 10 times; every time promises and promises and really no action. Sometimes, they say the part is on back order and sometimes their tech team will get back to me. I have spent over $3,000 and they really do not care. The worst customer service I have ever experienced. My case number which is still open is **.

I opted for replacement screen and waited for five weeks with no response. I then called the repair company and they told me Sony rejected the repair? I called Sony and Maria (ID# **) told me to expect a call in a few days. I did get a very disturbing call from them saying it is normal for their products to have defective screens and there is nothing they will do about it. They informed me that a few dead/stuck pixels is normal. Can you imagine what the commercial would look like if Bravia stated that the screen may have acceptable defects? A family watching a movie and the kids asking, "What is that red dot, daddy?" The father replies, "It's an acceptable defect and Sony doesn't care about it or us, the consumers."

My Sony TV model KDS-R60XBR1 has a color issue. The screen is green, the people are green, etc. I know now that there was a lawsuit on this issue, but it's too later for me. I spent about 4,000 dollars for this TV and the picture was good for about 2 years, then it went green and I can get no satisfaction from Sony customer service. The little guy gets shafted again, I guess. I spent a lot of money for this system that I was told was the best picture I could get. Not true. Many less affordable televisions have a much better track record than this overpriced piece of...

I purchased a 42" LCD TV (model KDL46V2500) from Circuit City in January 2008 for $1699.99 plus tax. In October we began to see colored vertical lines that would eventually go away and be replaced by the regular picture. We called Sony, who sent a repairman to the house. It did not malfunction while he was here (10 minutes) and he stated he could not fix what he could not see. This was the end of any cooperation from Sony. I called them again in December and January. In December they suggested it was not my TV but rather my cable provider. ATT immediately came out and troubleshot the entire system, assuring me it was not a satellite issue.