SiriusXM Satellite Radio

SiriusXM advertises a discount for Military/Veterans, but getting them to give the discount is a long, drawn out, frustrating experience. I have been going back and forth now for 9 days (still not done). A pitiful way to treat any customer, but abusing Veterans is especially onerous, especially when other companies can verify a veteran's status in minutes and offer the discount they advertise. Finding anyone who cares there has been futile.

I do not like the tricks. I signed up for 4 months of satellite, followed by a monthly service charge beginning in April. I knew it would be great in the vehicle but I received 2 weeks and then it was only streaming service which I cannot use. In vehicle was cut off. I was told the 2 weeks in my vehicle was just a courtesy... Trying to explain this to someone is just frustrating as they don't really seem to care. So the bonus Sirius service I received for my purchase in another store - smoke and mirrors trying to get me to sign up for the monthly service in my vehicle. I told them to cancel my card. Some Merry Christmas from that company.

Sirius XM is are one step away from being grifters. The service packages go up every year without warning, not much but a little every year. The available channels decrease a little every year. Trying to cancel the service is almost impossible. The representatives talk in circles and rather than cancelling my account they tried to set me up with a new second account. I finally had to cancel the credit card and block all charges. It's a shame because I do enjoy the service but not enough to put up with the constant scams. If they would just sell what they advertise and not try to sneak in extra charges I would probably keep the service.

Tried to get the Yacht channel. My XM radio only goes to channel 223. Customer support didn't resolve issue and I only had 175 channels after they did a reset. Yacht channel is 311 so I never got it. Also, you have to negotiate subscription price at every renewal date. What a joke. YouTube radio is a much better option.

None of the customer service reps, speak English. They are all broken-Chinese-Korean English that is almost impossible to understand. It's mandatory you call to cancel service, and, of course, you can not understand the speaker.

So don’t forget your trial ending because they will not give you a refund even if it’s the day after. What a bunch of crap, especially when the stations are horrible and why do you play the same music on loop? Will never use and you shouldn’t either. Called to cancel and they threw 80 sales pitches at me, had to get hateful just to cancel service. Unreal. Not what I needed to deal with today…

I had Sirius XM for a few years. Every time I received my renewal notice the price was super expensive. I would phone to cancel my subscription they would pass me through several people until someone would say "We fave found a special offer for you!! $5 a month"...so I would take the deal. After 3 years of having to call and complain and be on the phone for almost an hour, I decided that the stress just wasn't worth it. I asked them repeatedly to just give me the 'so called' deal of the day and save me the grief of calling but they wouldn't so I'm done with them!! Buyer beware..Really bad sales tactics! If you don't dispute your renewal notice you could pay hundreds of dollars more per year!! If you don't mind arguing with people on the phone then this is the company for you!!

The service came with my car when I purchased the vehicle. They didn't have my payment information so when it ended, it ended. I got an offer to renew the service at 4.99 per month for 12 months. I immediately regretted it. The channels still play commercials, the DJs are terrible, the app doesn't work half the time and it never has any of the programs they advertise on the channels. They play the same songs every day, no different than the regular radio.

Sirius XM is a satellite radio service that isn't everything it's cracked up to be. My experience was that it was expensive and the service tended to cut out quite frequently. The cutting out was very frustrating and was quite dangerous while I was driving. When I tried to cancel they made me a ridiculously low offer so I agreed to another 12 months. When their rate tripled, I tried to cancel once again and they made it very difficult. It took me three phone calls and way too much time to get away from them. Someone is still supposed to call me back actually but I'm not holding my breath. Fired.

About a little over a year ago I was having a problem with the satellite radio in one of my vehicles, after three days of trying to get it to work with XM, I stopped the service and XM told me that I would be credited $50 dollars to use whenever I wanted. Fast forward to today, I negotiate a new contract for the XM subscription on my other vehicle and ask them to apply my $50 dollar credit. The operator tells me the credit to my account has disappeared and there is no record what happened to it. I canceled all accounts.

They will lie and tell you anything to get you to renew at a lower rate, but 12 months later they will whack you with a crazy monthly fee. They will say it's not a promotional price, but it is and by the time you figured out you will have paid at least a few months full price and they will not refund you.

Horrible service. They used someone else's credit card for my account with telling me or authorization. I just found this out because the person credit card they used notified me and let me know they have been paying for my car service XM radio for a year. Had to call XM radio and report it now have to wait 72 hours for an investigation. These people are snakes. Will never ever use their services again.

They’ll nickel and dime you the WHOLE time. Expensive rates they don’t disclose so they can auto renew your subscription at 200% what you were paying. They’ll give you the run around when you try to cancel and try to keep you with a discounted rate for 6 months, just to have to call them again to avoid paying $180-360 (for 6 or 12 months).

The reason I initially subscribed to Sirius was to listen to uninterrupted music in my car. In the past year, they have initiated talking disc jockeys for many of the channels I listen to. I hate it. If I want to listen to mindless banter, I will listen to regular FM radio stations (for free). I do not want to hear DJ's talking between songs. I will cancel my subscription at the end of this cycle.

I had the introductory trial. I didn't actually use it though so I thought I'd just wait for it to expire. A month before it was to expire I received this email: "We hope you are enjoying your free introductory period to the SXM App! We are writing to you to let you know that your Streaming Platinum subscription plan will start billing on 08/13/2022. You must contact us before the date set forth above to avoid being charged. If you choose to cancel please see our Customer Agreement at www.siriusxm.com for complete terms." So I called in a panic and the rep told me that my introductory offer would just expire and the email was just an ad. This is not just false advertising, it is a blatant lie. I will never use Sirius and will tell everyone I know the company lies and uses scare tactics in their ads.

Too much technical issues/errors with the website/mobile app/billing department and over charges too. I like SiriusXM! I've been having issues with them especially when comes to billing. Horrible experiences. Not too happy. Scared and nervous and worried.

You can't cancel your subscription on their website, so they force you to either go through their phone system or "live" chat. This process takes forever. Obviously the point is to make it such a pain to cancel that you forget to and keep your subscription longer than you want. It's such a low-rent, sketchy trick for a big company to pull. I get that radio is dying. I get that there's no reason to use this service over competitors like Spotify. But really this is how your gonna scrape for a few more dollars before you go under? Really pathetic stuff.

I have two cars that were both finishing up an intro offer - I talked with Samir ** who helped me work out the best deal going forward. He was extremely friendly, polite, and courteous and did a great job explaining my options.

I signed up with them today on a three month trial for $1.17, but I was unable to use their service, and I cannot tell you why. I contacted customer service, and they were taking me through so much in order to help me stream from their app, I just told them to just cancel my service altogether, they did not want to return my $1.17, and then they tell me that the money is for activation, and I said you can't charge someone activation when they don't have the service is unable to use the service. I guarantee this company has done this to 10,000 people so that's $10,000 + that they were able to gain from customers, and then not actually provide them the service and then they look at it as like $1.17 it's nothing. That's a lot when you are doing this to several people all over. This company is money hungry, and I would not recommend anybody to try their three month service, free trial service, anything that has something to do with your credit card. I do not recommend that you use with this company.

**Absolute Scam** They promise you a certain rate (in writing and I just wanted to cancel 2 vehicles that I don't drive anymore) and still bill you more than the original rate $46 Bill in May. Changed June 2nd to 1 car and $8.99 per month plus fees. $11.xx June bill was $53??? When it supposed to be the lower rate. Spent almost an hour the first time just to cancel 2 unused accounts. And then another hour, trying to explain it all over again, only to be told you don't get that deal. OK. No option to have what was promised in writing. Told them I was running low on time after 45 min, and would not honor what was shown to them that they put in writing. TERRIBLE CUSTOMER SERVICE. Nice job XM. Lost a 10+ year customer. Spotify, here we come.

In 2017 my husband has an SXM account on his new car. Eventually the subscription was ended and he got a new truck and I got his car. He had SXM on that. I tried to get my own plan, with my own info and they married my car to his account, overbilled his charges to my account and refused to split them off. Now they have canceled 2 weeks of service he had prepaid because we canceled all of our radios. Scam! They have promised a refund, but do you really want to do business with a company that lets someone other than You make changes and additions, as well as cancelations to someone else's account? If you can do it to someone else's account, someone else can do it to yours!

No problem with my actual service. But I hate call customer service. You can't understand no one that answers the phone. They don't listen, they just talk off of a script. It is so annoying. Please get better customer service representatives. PLEASE.

We had Sirius for several years without problems but they have gotten so bad! I called about the same issue multiple times (I was getting charged for services but they weren't telling me before they charged my card). I finally canceled my service. The agent told me I was getting a refund but when I called to find out the status of the refund they told me I wasn't getting a refund. Their billing practices and customer service is the worst. And, honestly, it's overpriced and not all that great.

Sirius XM steals from customers! I asked Sirius XM to transfer seven remaining months of subscription on a car which was totaled and no longer exists. Sirius XM would not transfer the subscription from my totaled car to a new car I bought which had a free 3 month subscription given to me by the auto dealer. I guess Sirius XM is so poor they can't afford to give their customers the service they are entitled to for the amount of time to which they are entitled. I will not be renewing. Note how every reply from Sirius XM is the same reply produce by a robot. It's emblematic of the type of company Sirius XM is in fair dealing with customers. Got a problem? Talk to the hand.

I have not had a problem with Sirius radio for years. They seem to have cleaned up their act but the reviews everywhere say they are back to their old ways. 7 days ago went to listen on my Roku TV all of a sudden had to sign in. Wouldn't accept the password nor redoing the password. Ok, technical support gave me a temporary one. Even with her help the new one, the old one nothing worked. Everything now is different. Now about 7 minutes in, I get tossed off. I have done everything you could think of. Take the app out, sign in, sign out, shut the system down, turn the system on, wait, don't wait, stand up, sit down. I'm sick of it. I've done this at least 8 times in the last seven days.

Worst customer service ever. I just spent 20 minutes with an agent who wouldn't even listen to my issue until I verified my account info. OK, great. Except not really. I set my account up eons ago. I have no idea what my cell number was at that time...I've had a bunch over the years and can't remember the old ones. I figured, that's okay...I can log in and find out, right? WRONG. I logged in with the correct email and password, but in order to access my info I had to verify my Radio ID or account number. Well...I listen on Roku so I don't have a radio ID. And in order to access my bill (which includes my account number), I first have to enter my account number. AWESOME.

I tried canceling my account and wanted a full refund. They tried telling me I had 2 accounts for the same vehicle and gave a partial credit not full. They are very deceptive. Cancel SiriusXM or risk getting charged for extra things.

They sent me bill to my father, but the receipt to me. They gave information on his account after I told them that they couldn't legally do so. They've lost three accounts and counting. They have yet to contact me over their screw up.

I have been with these guys for over 15 years and i needed to cancel one of the subscriptions because i no longer drove the vehicle. Their chat service is a joke. You have reps (mostly with language barriers--when you call) who make it next to impossible to cancel, after stating the reason for doing so a million times! They then claim the service is canceled, even send a confirmation, and continue to bill you after you requested immediate cancellation. They do so by keeping the service active without your consent (this is where language barrier "helps" them, because these agents mostly speak in a manner impossible to understand). So you have to call them again.... and again...the same rigmarole and the painful process of cancellation, each call lasts 15 minutes or longer, and you are told your service is canceled, only to be billed again!!

The worst service EVER. This is the worst service EVER, for many reasons: