SiriusXM Satellite Radio Reviews

Absolutely no service. I am in Quebec and have asked multiple time for English correspondence to no avail. Now I am canceling. Even to cancel is an issue to get through. Do not need this abuse by any supplier.

Worst customer service by far. Service centers are mostly in Asia and they will lie and cheat with bait and switch tactics. In a connected streaming world. SXM is the equivalent of having a satellite dish for TV. I do like the programming but the sound quality is second rate compared to HD radio and streaming services. The advantage of SXM is if you live in remote areas. The interface with most cars is good but also Tesla owners about their challenges. I'm not a fan of having to constantly renegotiate my agreement. The app is and website do not work well together and it's difficult to do certain maintenance items on the app.

I had SiriusXM my whole life, until today. When I billed $360 in November for a 21/2 subscription. Well it stopped working yesterday. I called in to their service dept. I had my email confirmation and Credit card statement showing they billed me and it was paid in full. I got nothing but a run around today from the service dept. Saying they not recognize of the bill being paid. After 2 hours of messing around and showing proof. I said I'm done talking. I called the Credit card and turned Sirus xm in. Will never do business with them again.. Worst service I have ever dealt with.

I have been a loyal customer for more than 5 years while prices were somewhat decent. I typically pay annually, $5 a month and expressly stated not to enroll in automatic payments. I noticed a monthly charge of $25/month and was told it's the 'systems' fault. Upon trying to cancel the next thing out of their mouth is we can do it for $5.99/month moving forward. No, you have been stealing $300/year from me with no other excuse other than it's the 'system's' fault!!! Piss off!

Blah,, Blah,, Blah!! Sirius advertises, (no commercials). But every music channel has someone talking. I'm not big into sports, so why are they telling me about sports on the 70s channel. There's sports channels for that. I don't care who won a guitar in the 60s. They have talk channels for this. I just want to hear music. That's what I pay for. I can listen to some local radio stations and hear talking.

I pay for this to listen to music, not these Dj’s talking. I listen to 4 channels and often I’ll switch to to hear them all talking and no music. I’m sick of them and their commercials promoting other channels and talking about their experiences!!

10+ yr customer. Unable to get higher # channels due to age of vehicle and radio for house. Customer service? HA! They tell me to get app. DO NOT WANT app. I want spa and deep tracks channel back. There were no other channels like these. Rock channels play same 2 songs by same 10 artists. Spa was one of a kind relaxing music to doze or meditate listening to, as there were no spoken words. There is no other channel like this. The worship music that replaced it is atrocious, loud, and obnoxious.

I traded vehicles. I called to transfer my service to the new car, thinking my current subscription to Sirius would continue after the free trial. In past that is how the transfer was handled, when I changed vehicles. Today Sirius refused to transfer my current service unless I agreed to a new contract. My current subscription would expire in July 2026. I expressed my concerns to no avail. Today was the worst customer service I have ever had from Sirius.

We had Sirius on my car and my husbands. I never listen to it because it is not very easy to use and my husbands car radio is broken so he doesn't either. We were being charged $42/month! I went on my app to cancel and they said I had to cancel online. I then canceled online and they offered me a new offer - when I said no they said I had to cancel with chat. I got an auto chat who asked me for all my information and then gave me another offer and when I said no they said I had to cancel with a live chat. The live chat came on and he told me to be patient because he has other chats going on simultaneously. He asks me for all the same information I had already provided and then he gives me another offer! I told him no more offers and to cancel immediately - he responded by saying he would cancel in 30 days after I paid another $42. Wow, just wow!

We've been customers for many years. Yesterday we called to renew our subscription for our 2 vehicles. We paid 120.00 for 1 yr last year. That was a promotion price. Yesterday they wanted over 200.00. That is ridiculous and we cancelled yesterday. They billed me a monthly charge today after I had cancelled. When I called today for a refund they repeated my conversation back to me all except the part where I told them to cancel it. And then tried to sell me a new plan and not letting me talk until I yelled and told her to shut up and cancel.

I've had this for many many years in both of my cars. This year I have been put on disability and have a set monthly income. I wanted to suspend my service until I could get it paid, but the service person I talk to said it would be OK if I paid it when I got paid. I was fine with that. A week after the initial customer service call, another customer service person got a hold of me and I explained to them the same situation. They said it was fine and that it was marked on my account. Less than a week after that I started getting calls from them every other day to try to fix the account. I finally gave up and said cancel it. I'm done. You would think after years of service and one single little problem, they would have understood. Apparently not.

Sirius XM would not allow me to cancel so I had to cancel my credit card to get these guys off my back. Be careful with this service...once in, there's no getting out. I haven't used in a long time but they only want that monthly payment.

Starting in Oct 2025 (my current plan expires 1/7/2026) I started receiving notices that my payment card on file was declining. First these are emails, then I started receiving phone calls every other day about 2 weeks ago. I purposely left the information for an expired card linked to my account as SXM will try to charge a previously card even if I have "auto renew" turned off. This happens every single year in conjunction with the annual fee increasing. Finally today I answered the call and ask the CS rep to flag my account to stop the phone calls and emails, that I would make a decision prior to my renewal date of Jan 7th. She then started to proceed into the scripted pitch. I told her was not interested and would be hanging up, which I did.

Cannot believe it isn't even New Year's day yet and they removed all the holiday music. Your politics are showing. Will keep this in mind when renewal date rolls around and I have to decide if I want to renew.

I recently got a free trial for Sirius XM with my car. After trying it a few times, I didn’t really like it (nothing bad with it, I just like other subscriptions better), so I decided to cancel it before I got any charges… It took me a while, I had to go from the app, to the website, where I had to login and verify my account with a code sent to my email, then with the radio number… Then it was hard to find where to cancel, but I did… Only to be asked why I wanted to cancel, then sent to chat to a bot asking me again why I wanted to cancel, which then sent me to a person to chat and ask me, for the third time, why I wanted to cancel (after asking me 2 or 3 questions to confirm my account, EACH TIME)…

I bought a new vehicle and have no interest in Sirius XM. They send me junk mail every.single.day. They won’t take my name off of the list because their system is always “down”. Then when I complained, he said, “we’ll do what we can to stop the offers from reaching you, but in three years from this date, it will start again”. What? Honestly - who still uses Sirius XM? It’s antiquated technology and fact that they still bombard you with actual paper junk mail is evidence of how outdated the company is. Seriously- who is still paying for this? Are there still Stern fans? He was relevant in the 80’s, desperate in the 90’s, repeating the same bits in the 00’s and now? Come on. Let this company just ready in peace already.

I just got a renewal notice for a service I haven't been able to access for 2 years. I asked for a refund. They wanted me to pay more to give them another try. Never once did they say they would refund the money I paid for nothing. To cancel, you have to chat with a robot and then are connected with an agent who tries over and over and over again to get you to stay with them even though you can't access the services at all. No matter how many times you say no, they keep trying. This is beyond frustrating. We should be able to be in control of what services we want and be able to cancel without all of the bs.

SiriusXM increased rate of service without sending notification of price change. When I called to cancel, I was informed they do not give refunds. I would not recommend them. You can stream music cheaper through other platforms.

When my subscription expired, they sent a signal that locked up my touchscreen so I could not access other radio channels and threw a service engine code up that said my shift services needed attention now. After I paid the ransom, the codes went away.

The service was fine but you’re just basically paying a commercial radio station to hear mostly the same songs. Yes, there is variety in channels but many channels will repeat the same songs over and over. The worst thing is the cancellation and customer service. You can chat with an agent and those chats should be recorded on their end. I chatted with an agent to cancel service for two vehicles in September. I have screenshots of part of the chat to prove so.

They cannot cancel a subscription when requested due to policy, they have to wait until the next billing period which we all know is a load of horse XXXX. SIRIUS XM is the most predatory company to deal with. My credit card was charged today without my consent, I contacted customer support to get a refund and they said they are unable to process refunds due to their policy. I'm now disputing the charge with VISA. ALSO.... a big issue is that you cannot go online and cancel a subscription, you have to contact a customer support person who will spend the next half hour trying to sell you product instead of cancelling your account.

Promise a wireless speaker to reactivate. Never received. 5 months later Contacted them several times. They tell me it's backordered and it's on the way. Could not get a straight answer to when I would receive so I cancelled service. Poor.

They are horrible, kept charging my card for 10 years, they are able to get your new cc number from the credit card company and keep charging you. For an inactive account you got it they keep charging you. I can assume they make 200 million a year from inactive accounts criminal

It should be illegal to automatically renew at any price higher than what you have originally agreed to. There is no need to quadruple the price from where it was originally. This model should close. I will never use them again.

I listen to Alt Nation the most. The DJs are great. The song selection is poor at best. I can understand playing the current hits regularly. It's the filler songs that are limited. They play the same 20 year old songs in their rotation as if they are new. Once my renewal is up, I'm cancelling.

I read the reviews here first and it appears this company has a notoriously bad reputation. I contacted them to subscribe to the 5$/month promo an and tried to pay without a credit or debit card. If you want the promo price, a credit card is required and if you want to pay another way, cheque etc., it's full price $28.99/Month. They intentionally do this so they can charge you full price once the promo contract expires. It is disappointing auto manufacturers would install equipment for a company that does business in bad faith.

I listen to The Groove and whomever your DJ is dirty the day, his choice of music sucks. Need to get rid of him or reprimand him on his choice of music, he play what he wants not what the general public wants to hear.

Constant Constant Something went wrong try again. Ever since the TV format changed weeks ago I have had something went wrong. Tried customer service, rebooting, shutting down. All to no avail. Time to maybe move on.

SiriusXM is well worth it. Even with the Build-Your-Own plan plus the sports add-on, you can listen to all MLB, NBA, PGA Tour, high-profile Premier League, Champions League, Serie A games, and more—most of which are subject to radio blackouts elsewhere—for just $17.99. If that’s too expensive, you can opt for the $9.99 app-only plan and still get all of that, plus more. That’s a great deal for ardent sports fans on a budget, even if you only get the audio anyway.

I bought a car in March 2025 and it came with a SiriusXM trial and signed up for it thinking I would use it. 6 months went by and could probably count on one hand how many times I used it. Fast forward to September, it came due to pay for the service and wanted to cancel it as I didn’t want to pay for something that I never really used. It’s pretty disappointing that the only way to cancel SiriusXM is by calling or using their chat support. They really need to be looked at further as to why they don’t have a “click-to-cancel” option still after they were in court for it. I went thru the chat customer support to cancel and although I understand that it’s the customer support specialists job to retain customers, it shouldn’t take 30+ minutes to get across that you wish to cancel the service, making you frustrated more and more to cancel. Just an overall bad experience.