Samsung TV Reviews

Although the size of the whole screen is large, it isn't capable of showing the complete picture. It cuts off some things. Adjusting it only makes the picture warped & stretched, but still cuts off edges; if there are words or names, it loses letters.

I bought a very expensive 60 inch Smart TV that was not smart at all as the WI-FI has never worked and after numerous calls to the useless call center in the Caribbean nothing was ever resolved. I own several expensive appliances from washer dryer to fridge but I will never purchase another Samsung product again because this company's poor record for resolving issues for their cheap products. Based on all the poor reviews it's no wonder why all their loyal customers such as myself will never purchase another Samsung product again. If I could give this company zero stars I would.

First off Samsung TV is very streamlined and it has a very classic look, not too abstract looking, difficult to figure out. Also, appearance is great and it has a decent sized screen. Finally, the color is good which adds to the overall appearance.

My online search for a replacement for my 12-year old TV resulted in both a good shopping experience and set-up experience. I am pleased with both the viewing and listening aspects of this Samsung TV and have had not had any technical problems. Performs well and looks terrific.

They are very good TVs and last a long time. Samsung TVs are good quality for your money. The only thing they need to improve on are their mounts. They need a lot of improvement. Our new TV came with a mount that had a piece broken on it as it was only made out of cheap plastic.

I feel very Happy, having a TV Samsung for 5 years and no pay any protection plan and still does not pay any money for repair because this TV working so perfect and is not for lucky. It is because was made with excellence and is a product testing very well before going for sale. It has nice view and the features are great. The price for the Samsung TV is cheap if compare with same size with other brands. If anybody ask me about buying a TV 52 Inch, I will say buy a Samsung brand name.

I love how I can connect to my smartphone. I love how the remote can run my Blu-ray player and was easy to set up. I love their customer support too. I love all the apps that is included in it too and how it connects to my antennae to bring in all the TV channels. I also love the size as it is perfect for above my fireplace as well as it is curved and that I can see the words at the bottom of the screen too.

I have had this TV for more than two years and I have pretty good knowledge in using it. Very nice image but poor smart TV performance. Need to reset TV by unplugging it. Not enough HDMIs. I am so with this TV. My previous TV was a Sony, which had a more solid performance. I see this TV as more fragile. The last update on the TV was more than a year ago with no updates.

My Samsung Television is 40 inches wide and black in color. The color matches my room decor. It is very lightweight. I can carry it from room to room without difficulty. The picture is clear with bright vivid colors. The remote is the perfect fit for my hands. It is not too large or small, just perfect. Most importantly, it is completely user friendly. For instance, the buttons and numbers are easy to read. Finally, the remote setup is not complicated adding no extra components. Lastly, the back of my Samsung Television is designed so that anyone with any issues can connect other devices with ease. I love my TV. No problems for 3 years.

Samsung is a well known Company with a very good reputation and their products are outstanding and price was very good. I'm very happy with my Samsung T.V in every way except the size. I wished I had purchased a larger one to be put on the wall, but for now I am satisfied with what I have. It has lots of features though I still haven't figured out all of them, but I will. If I need support I just have to bring it up on my T.V. and all the contact information is there. I am confident in the Samsung Company and their brand of products.

I purchased two Samsung TVs. A UE40 ES6800 purchased in October 2012 failed to connect to the internet after about 1 year. Samsung Support said a WIFI module had probably failed and would need to be checked by their Authorised Service Centre. The cost involved was completely out of the question. I now use it as a not very Smart TV. The second TV, a UE32F6510 purchased in April 2014 went completely blank after about 2 and a half years. Samsung Support could not correct and said the LED had failed. The Service Centre wanted £318.66 to repair it but suggested it be scrapped and a new TV be purchased. Samsung Support are not now prepared to assist and 2 recent emails to their CEO did not receive the courtesy of a reply. I will certainly never consider purchasing another Samsung TV.

Samsung held a promotion with DirecTV and AT&T that would provide a free Samsung Smart TV once you add services with AT&T, purchase a new S7 Edge phone and start qualifying service with DirecTV. I purchased a new home in April of 2016 and signed up for Internet & DirecTV through AT&T. While on the phone with them, I was asked if I was interested in taking part in the promotion. I was with Sprint at the time and the switch to AT&T increased my monthly bill but I agreed to take part in the promotion for the free television. After a few months, I received an email from Samsung Promotion Support stating that I did not qualify for the television due to them not being able to confirm that I had the proper service in place with AT&T. I contacted AT&T and they let me know that I did in fact have the proper qualifications to receive the free television from Samsung.

My 4-5 years old Samsung Smart TV ue46d6500 TV suddenly had mirror problem. Left side have very bad view. Right side is ok. Due to the end of guarantee private service check it with resulting panel problem. Requesting service from Samsung official service who are informed by private service, but they said TV have panel problem which has same price with new TV. So no need to repair it. So I bought this TV for 4-5 years usage. I wish Samsung company should stand behind of their product. Just offered buying new TV. If I knew I will face such problem I would never buy this TV.

Terrible customer care. Bought an expensive Samsung smart tv. Almost immediately it began playing up. Got the repair guys in and immediately they saw there was slight screen damage from something else and walked straight out saying, "Too bad so sad. We don't have to cover the warranty now." Samsung never again!

Ordered and paid for a TV from Samsung.com on 11/28/16 and they shipped it out on 11/30/16. Numerous calls between 12/14/16 and 1/6/17 looking for my TV finally resulted in admittance that the TV was lost from the shipping company's warehouse and reported back to Samsung as lost on 1/6/17. Samsung told me on 1/6/17 that I would need to wait 15-30 days for my refund while an investigation was conducted. Today is 2/9/17 and in yet another call to Samsung I was told that I need to wait even longer. Never received product. Still waiting for refund. Samsung's Customer Service is horrible.

I have purchased a washer and dryer, microwave, refrigerator, television and smartphone and have had major issues with EVERY ONE of them. This review is about my Smart TV UN55D6005. The television is just two years old and used very infrequently. One day it just stopped turning on. I called Samsung and basically they said "It's out of warranty, sorry for your luck." My last television lasted 10 years with NO issues, I only replaced it to upgrade to new technology. BUYER BEWARE, pick another brand!!!! This company uses cheap parts, does a poor job testing, and does not stand by their products.

I purchased a 55" Curved 4K TV model UN55KU6500FXZA... I had it 40 days then it died. Will not turn on etc. Contacted Samsung numerous times and the customer service is awful! I still have no TV that works and they keep telling me someone will be in touch in 1-2 days... They tell me this every time I call to complain or want action. I just want my money back. At this point they couldn't GIVE me another Samsung after having to deal with a customer service department that does absolutely nothing! Buyer Beware! Do not buy Samsung!

Purchased my Samsung Smart TV in 2013. Intermittent problems with using the Smart Hub features within a year. In December, they discontinued SKYPE app. Now unable to connect to network. Purchased new router, added power extender, reset DNS, did factory reset. Have reviewed hundreds of complaints about this condition with their Smart TVs mostly purchased since 2012.

I have Samsung LED tv [MODEL: 40EH5000] since Oct 2012. From last 6 months the screen gets divided into two different shades. An engineer came on complaint and he said "The problem is because of dust inside" and said it will cost Rs 18000 to fix it. First I am not satisfied with the reason and second I can't ask for further engineer visit as you have to pay Rs1000 for every visit. This is not acceptable from a giant company like yours. Customer help is not as effective as it should be. And about durability... Better not said... I WON'T REFER ANYONE TO BUY PRODUCT. They just sell and don't care about the further problems.

I purchased this TV in mid-Nov. 2016. Since then I have called Samsung six times because the Netflix and Youtube apps constantly freeze. Samsung technicians reset the "smart hub", deleted and reinstalled the apps, but the problem continues. The last tech I talked to indicated there is almost positively a problem with the unit and escalated the problem. Each call to Samsung ran between 45 and 60 minutes. The Samsung people finally agreed to have a technician visit my home, and even provided a confirmation number. Less than ten minutes afterwards, Samsung sent me an email cancelling the service call, blaming the apps for the problem. Of course, these same apps work on another brand intelligent TV we own. While the picture on the tv is magnificent, the aggravation is not worth the purchase. Suggest considering other brand alternatives before purchasing a Samsung TV product.

I purchased a Samsung UN48H6400 48-Inch 1080p 120Hz 3D Smart LED TV from Amazon. After about a year only audio is working there was no picture. I called Samsung after the warranty expired and then listen to my complaint but done nothing to help the issue. They finally gave the Samsung company repaired TVs in my area giving me the impression that they would help with the issue. I took the TV to repair service center to know the problem with the TV spending $50. After two days the service center person called back and said It's completely manufacture defect and can't fix it any more just trash it. I have spent almost $890 hard earned money am feeling so bad now.

We purchased an LCD Samsung TV from Costco at the beginning of November. We have logged over 5 hours of phone calls between Samsung and HBO to get the 5 months free HBO NOW promotion to work. Each company gives you just enough lip service to get you off the phone and point their fingers at each other why this is a problem. At 10:00 am this morning the problem is being returned back to Costco. Do not buy anything from Samsung that offers this promotion. It does not work.

I recently purchased a new 55" UNH9000 TV from ABE's of Maine. When I turned on the TV for the first time, there were vertical line on the right side of the screen. The TV had a crack in the screen. Samsung won't replace the unit or pay for a service call, they say it's my fault. I did not damage the set in any way. I'm still trying to get Abe's, or UPS, who delivered the set, to refund my money, so far, zip. After reading hundreds of complaints about Samsung TVs, I know this is not a new issue with them. Their service department is worthless, if you can get a person who understands English. I will not buy another Samsung product.

I purchased 2x Samsung Smart TVs from AO.com on 1st October 2015. Mid 2016 one of these started to display an intermittent fault stating that there was weak signal strength, as a result connecting to Sky was not always possible. There was no such problem on the other 3 TVs in my property connected to Sky via the multi room system. This continued for a few months then the TV would show nothing on the screen at all but the sound was ok. I called out the engineer who fitted the TVs. He diagnosed that there was a problem with the TV main board back light system. I contacted AO on 2 occasions via their customer service email address -no reply so clearly AO do not do customer service just sell on line, buyer beware!

Purchased a UN50H6203AFXZA model Samsung LED Smart TV (50") in October 2014. Today it went thru a slow burn picture to complete low glow black screen. Called and inquired about this model and its service record with the local Authorized Service Center only to find out that the repairs definitely outweigh the value of the TV. The question here is the true quality of a 2+ year old unit. If you think that these TVs are a two year consumable item then I suggest that you come on here and give Samsung a glowing review that your TV lasted two years and you were so happy to go out buy another Samsung. I for one now see that with this company's recent issues with their Phones and Washing Machines and now my first hand experience with their TV's will never purchase another Samsung product.

UN65JU7100 One Connect Mini connection - My set is just over 1 year old (now out of warranty) and the One Connect Mini which takes all my HDMI inputs connection is no longer working. The input on the TV that accepts the connection seems to be broke and the TV went black; no picture whatsoever. Customer support says I need to have the TV serviced. I called the repair company and they said I would probably need the motherboard replaced which would cost $580. I spent $2,500 for the TV that is just a year old only to have to spend another $580 to get it working again? Can I expect to pay $580 roughly every year? I don't understand why Samsung would make a product and not stand behind it. It was only 1 YEAR OLD! My only option now is to try and sell the TV for parts and recoup some of my money. Shame on you Samsung!

When the TV (un48ju6500) is turned on it shuts off after a few seconds. This happens intermittently. Notified Samsung in October. Three months later there is no resolution. Samsung customer service is deplorable.

I contacted Samsung regarding my UN60ES7500. After updating my unit with Samsung's update, my unit lost its ability to see wireless connections. In contacting Samsung, the representative walked me through a number of steps that had me on the line for over an hour, and resulted in the rep telling me that no one else is shown in their system as having this problem, suggesting that I pay to get the unit fixed because the suggested steps were not working. My unit saw the wireless connections with NO PROBLEMS just prior to my downloading the Samsung update for the unit. Once the update finished, the unit rebooted, then no longer saw the wireless connections. I went through calling my ISP and they informed me that it is an issue with the Samsung update... However, Samsung will not admit this.

I own at least 5 different Samsung products, including 2 large tvs, a dishwasher, a tablet and a galaxy note 4. Of all these items, just the 55'' LCD tv never caused any problems, probably because use is minimal. All the other items have had problems anywhere between 1-2 years of use. Each time I have called customer support, they have been quick to remind me that I recently ran out of warranty. And much as everyone knows that Samsung products, especially tvs have great appeal when sitting next to their competitors in the store, this has been my red flag to start transitioning to a new brand(s), carefully researched into longevity.

I purchased a Samsung 55" Curved UHD TV when they first came out in the fall of 2014. The TV had a great picture and worked well. It was only used a few hours each night. Last week while watching tv it suddenly blacked out but I could still hear sound. I tried everything to get the picture back to no avail so I called BrandsMart where I purchased it and asked that a technician be sent out. They informed me my extended warranty was up last month and the call would cost 69.95 and of course whatever parts and labor were needed to fix it. The technician arrived a week later and immediately told me the screen blew and would have to be replaced. This would cost more than I paid for the TV new! It's disappointing to spend so much money on a product and its life expectancy is only 2 years, and it was hardly ever used. Samsung in my opinion does not make quality products and I will never buy anything from them again!

Bought tv from Currys. After 6 months the tv picture is not good with horizontal lines across the picture. Also blurred in picture. Went to Currys. They said it is in the hands of Samsung direct. Gave us a number to ring so rang it and what a terrible service you get at the other end. They don't understand English for a start off on telephone everyday. This last week was told to take a photo of the tv with the picture on phone. How ridiculous is that. Send it to them with reference code and guess what. Beyond a joke. They said it was blurred. What a laugh to take other pictures again so again we did. Never got back to us so again rang them to speak to a supervisor. They said it takes 48 hours to sort the email out. What a excuse. All this to go through before they send out an engineer. So again the supervisor said he would get back in touch today and guess what. No telephone call. What a surprise. PLEASE DON'T BUY A SAMSUNG TV.

Bought this smart tv 55" for $1209 something in February 2014 (the model and serial no is on the picture). Yeah... I was hoping it will last at least 5yrs like my other cheap tv (other brand was last more than 7yrs). Just last week it's suddenly turned off by itself and can never turned back on. I had to get the repairer came and diagnosed what the problem after I tried to call CS. Some part inside was either blow out or need a replacement which is cost me $300. I hate it when you have to pay so much for the repair cost for this expensive TV. We don't even watch tv so much. Definitely it's bad manufacture of this model. Some part was not last as it should be.

I purchased a 55 inch Samsung TV back in 2013 model #UN55F6300AFXA from Best Buy. I also purchased an 2 year extended warranty with it. After about a year the TV back light would not come on sometimes when the TV was turned on. I call Samsung customer service and was told that it was a software update issue. I went through the steps that I was instructed to do over the phone by customer service only to find out that I was only resetting the TV. The TV worked for about another year or so. After the 2 year warranty expired the TV started to have sound and no picture more often than usual.

So here's the deal. Bought a 60" Samsung ultra-thin smart TV Dec. of 2013. TV work perfectly... no real issues or problems with it. Suddenly one day of 2015, there was a loud pop and TV went black, never to come on again. Called Samsung because I heard about a lawsuit about such issues and that they had agreed in the lawsuit to fix all broken TVs of course. They POSTED a date that this would stop and my TV of course even though it's the same problem or something similar, they refused to fix it for free.

On Nov 27 I ordered a 50 inch Samsung tv as a Christmas gift. It was to be arrive between Dec 23 and Jan 3. It had not been shipped by Jan 5. I called customer service to find someone who was not great at English. After 45 min on the line with him he said I needed to cancel my order and order again before he would let me speak to sales. When I stated that I wanted to make sure there was something comparable he insisted that I could not speak to sales before cancelling my order. When I eventually spoke with sales, they told me I should not have cancelled my order and there was nothing comparable. For the same price, I could get a Vizio tv vs Samsung.

Over the course of 15 months we purchased a 65" 4K tv, washer, dryer, refrigerator, microwave, range, dishwasher and a washer and dryer for our small business. At 12.5 months the tv had a pixel burn the screen and leave a white dot. Samsung says, warranty only 12 months. At 2 months the dryer in the small bus ceased working, Samsung says no warranty because it is a commercial establishment. The dishwasher has never dried the dishes, still trying to resolve. Samsung makes junk then refuses to stand behind their products! DO NO BUY SAMSUNG!! Spend your hard earned dollars on brands that will back their products.

The tv actually went bad 9 months after I purchased it and it took me a month of procrastination to call them, this is why. I have dealt with Samsung before and they do everything on the phone that they can to stop you from a repair and every time it takes hours. I spent 3 weeks of back and forth with them between receipt proof, photos, and following step by step the procedure (did that one 3 times with them on the phone). So I had about 5 days left on the warranty before I finally got them to agree. Now they wanted me to pay to ship it across country and supply a shipping container. Well another 3 hours and I got them to pay for shipping. It took me about 3 weeks to acquire a box to properly ship the tv and guess what? Samsung gives you 14 days to ship or they stop the process.

I purchased a 75-inch tv on November 28th, 2016. I got a shipping confirmation on December 7th. By December 28th, I realized something was wrong because I never received the tv. I contacted Samsung and they said they needed 15 to 30 day to do an investigation. 15 days later I got a notice that they issued a refund. First of all, I didn't request a refund. I bought a TV at a discounted price and I wanted the TV. This is a Cyber Monday scam. Second I can't wait for a new shipment because I bought the tv for my dad that lives overseas and I am leaving in two weeks, there is no way for me to send the tv. On top of that Samsung support answer to my complaint was that I was one of thousand complaining and that they could not help me.

I purchased the Samsung TV UN65F6300 new from Best Buy in Nov 2013. Following a year of limited use, the tv kept cycling off and on. Samsung said the TV was out of warranty and would not fix it. Numerous web threads state the power supply issue has continued beyond their class action suit. I purchased a power supply unit from EBay which fixed the issue for about 6 months. The TV has started the power supply cycling again over and over. It is not attributed to how long the tv is on. Samsung electronics are the worst... I spent 1800 dollars on this piece of junk.

Samsung 55"LED 2160 4K UHD TV, #UN55KU6300FXZA - Purchased this set on 11/24 for pickup at Best-buy on next day. From the start the set was unable to show full screen on certain channels. This even so other Samsung sets in the home were able to show the same channel full screen. Availed myself of their remote help which was unable to provide any resolution to the problem. All they could suggest was it must be my antenna, even though the other Samsung sets are all connected to the same antenna. Spent hours on the phone with them, and although they were patient to a degree, they were unable to offer any resolution to the problem. Now we are stuck with a 55" TV set that is missing 5" top & bottom on various channels. Out $638.99. Really not able also to recommend the "Smart Remote" which is pitiable. Stay away from this set.

Purchased 3 40 Inch Smart TVs 3 Years ago this xmas. I just had to buy a new TV today - back light failure from the one least used. Never will I buy Samsung again and I will advise anyone I know to do the same. I visited Currys today to look at TV Prices and deterred 3 people looking at Samsung TVs so that good... I'm 65 Pensioner and the Television was not used to excess - in fact only Evening usage to be honest. £1500 spent on Samsung Products... Never again. Built to last the warranty period. RUBBISH.

The television is six years old but I now find out it is not HDCP (High bandwidth Digital Content Protection) compliant and there is no way I can use the television with a modern Blu Ray player. The Samsung support department could only suggest that I change the television. How can manufacturers get away with such blatant designed product obsolescence?

This is the 2nd time I'm facing same trouble while purchasing a Samsung TV. But surprisingly this time it's from the very own manufacturer's website, samsung.com. So, here it goes. I ordered a 55 inch curved SUHD TV (UN55KS8500) on samsung.com on 20/Dec/16 and I got a mail saying my Order is confirmed and will receive the shipping Info once the TV is shipped. So, I called customer service after 3 days, i.e on 23/Dec/16, since I didn't receive any shipping details on the purchase I made. They promised me that I will receive shipping details on or before 26/Dec/16.

Black Friday 2016 I attempted to buy a 50" Samsung tv. The price was a great deal and advertised 3-5 day shipping. Received a confirmation email that the order was processed and that a shipping confirmation email would be sent out next. 2 weeks later I had not heard anything. Called customer service (about 20 minutes before getting ahold of someone) and they informed me the item was back ordered with no real anticipation of when it would be back. Offered to cancel, but there would be no more sale prices. Another week passes and receive shipping confirmation (12/08/16).

Purchased tv from Costco November 2014. Tv has always just turned off by itself randomly. I thought someone pushed the timer. But with me being the only one in the house I realized it was the tv just shutting off randomly. Then just recently we have started experiencing the picture starting clear and then turning to red. We called customer service with Costco and they told us to contact Samsung. Representative female from Samsung, said "sorry, it is past warranty and there is nothing we can do." Not helpful or sympathetic to the matter. The tv is two years old. I will never purchase Samsung again. Samsung obviously does not care about the type of faulty products they produce. It all about making money and pissing people off and not standing behind their faulty products. Thanks Samsung for having awful customer service and crappy products.

They shipped my product weeks late and gave me tracking information that got me nowhere. I sent multiple emails and got a response 4 weeks later with a simple sorry. I called them to see where my TV was and had to wait for hours and even had someone hang up on me when I asked for a manager. I rarely write reviews but I will write as many as I can to make a statement.

We purchased a 65" Samsung 'Smart' TV in Oct 2015. About 1 week ago the bottom half of the screen developed a dark shadow - picture was barely visible and made it difficult to read chyrons on the bottom of the screen. I began researching this issue online using 'shadow on bottom half of flat screen TV a' as my search term. I was surprised to see this complaint listed numerous times and almost always specifying Samsung. The consensus seems to be that fixing this back light problem is expensive and because we don't want to throw good money after bad we are just going to replace TV. We have had great success with Sony flat screens and plan to buy another. Very disappointed that such a highly touted TV as Samsung lasted only 14 months and cost us $1000 dollars.

Samsung UN40H5201AFXZA. I got this supposedly "SMART" Samsung TV and I have decided I will never buy another Samsung TV in my life. I was a SONY TV owner throughout my life for the last 30 years and this Samsung TV will be my first and last. I had 2 problems from day 1: a) After I switch on the TV, I get this message "Preparing TV. Please try again later..." for 2 -3 minutes and I can't start any smart hub apps until then. b) Finally after 3 minutes of waiting I start the Youtube app, and the video gets hung every 3 - 5 minutes and then either I have to restart the video, or it automatically skips to next video if I wait for 5-10 minutes. If I am watching a movie on Netflix, every movie hangs 20 times before I complete the movie.

Bought a 32" TV, arrived in an undamaged box, not a mark on that, but the screen severely damaged, looks like impact damage. No instruction manual included. Feet missing. Called the number given, (A) negotiated the phone tree (or phone maze) to reach an agent who took details Order number, serial number, model number etc. and after five minutes decided that he was merely tech support and said he would transfer me to "E-commerce", put me on hold and there I was back at (A) again. Reached another agent, repeated the whole rigmarole; result I am back at (A) again. Third try as soon as I reached an agent insisted on speaking to a supervisor, long wait on hold, told I was going to be transferred to the mythical "E-Commerce", told that there would be up to half hour on hold, but was cut off after about a minute.

Bought a Samsung 55 inch tv, 8000 series in June of 2016, after about 6 months in December the Tv turns off and just flickers on and off. Called Samsung, btw their call center is in Philippines and they said someone will contact me 24 to 48 hours to schedule a repair. Next day someone from the service team called, told him what the issue was. He said he will order the parts and that take up to 10 business days, he diagnosed it over the phone.

We purchased a brand new 65" Samsung curved 4K UHD TV just 3 months ago in September. Ever since we purchased it in September, we have had intermittent issues with the TV not wanting to power off. It would respond to literally every single button on the smart remote, except for the power button. This was an intermittent issue that occurred maybe once or twice a week and it even caused us to have to leave the TV on overnight a few times because it absolutely refused to power off until the following morning.

Great info for ALL consumers who have any issues with goods and need the Manufacturer to assist when they are being reluctant. I have bought, and still own, many, MANY SAMSUNG products from TVs to mobiles/tablets, Laptops and home appliances like Fridges and Washing Machines etc over the last 12 years approx. I have always found the Customer Care excellent.

Do not buy Samsung TV especially this model UN50H6201AF. I bought this TV two years ago which is Smart TV. I can tell you I rarely watch this TV, if you look at the TV or remote control it is like brand new, it is unbelievable it is not working now. We used to have Grundig TV for more than 20 years with no single problem at all. This TVs are made IN CHINA and assembled in MEXICO, what do you want to expect. DO NOT BUY AND WASTE YOUR MONEY FOR THIS PRODUCT.

Have owned 2 Samsung phones and 1 Samsung TV. Have only contacted customer support via telephone once. Have contacted them once with online chat. Both experiences were unsatisfactory. Samsung may make good products, but their customer service needs improvement!! Some simple things they can do:

I have purchased 8 Samsung TV's of various sizes over the past 3 years, 6 on one order for a new home and gifts. They were all smart versions and range in size from 32" to 60". My first failure was in June 2016 on a 32" smart tv. Without any prior problems or any type of damage, it came on with audio only. When I tried to reconnect/reboot it went totally out and would only "click" when powered up. After much troubleshooting I finally decided that it was a total power supply failure and the set needed to be replaced. As this tv was 3 months short of 3 years old I assumed that I would not get any warrant support from Samsung and just chalked it up to a failed tv and replaced it with another Smart Samsung, same size.

My 32' flat screen TV was bought last year at Wal-Mart. The computer inside the TV went out in June of 2016 and was repaired under the warranty. In Nov 16 2016 I had the same issue with the screen turning gray and I called Samsung service dept to see if I could get it fixed. They said the warranty ran out in July of 2016, but because I was having the same issue they would extend the warranty. They gave me a reference # to give to the service technician so he could get a ticket # to get it fixed. He called the TKT team twice and they told him it was not under a warranty. I have called several times and talked to several different Samsung agents and they all told me that the warranty was extended and to give the serviceman the reference #. I told them he did and they keep denying it... I asked if I could talk to the TKT people and they said no, only the serviceman could.

As I have been in retail sales for over 20 years, and this Facebook site is mostly made up of very close friends, family, former customers and those I attend church with, please listen to what I am typing very carefully. I have just recently found out that both Samsung Electronics (TV division) and Electronics Express (located in mall in Decatur, Al.) are complete frauds. The store in question sold me a defective TV that when I noticed something wasn't right, contacted tech support (yes, SAMSUNG tech support) who "attempted" to help me finalize the setup of my new beautiful TV.

Once again (fairly constant over 2 years of owning this TV), Smart Hub not working and getting repeated "SmartHub is being updated. Try again later". This has gone on for hours this time. Did everything on online forums that was suggested as a fix. There is nothing on Samsung's site to help. This evidently goes on every year around the holidays, yet Samsung does nothing. Tried to call Samsung, but "call volume heavy" and no one answered. Tried to get the offered Customer Service chat online, but got message that no one was able to take call (Monday, 6pm, well within their stated hours).

I have purchased Samsung HDTV 46inch for 450 dollars and I have used it for 9 months only. Last 2 or 3 months my TV power light is blinking and TV is not on. When I called the support number, I was told that my standard warranty had expired and they suggested do some steps and also update the software. I did the same. Even though power light blinking issue not resolved. When I researched this item, it was clear that this is a known issue for the Samsung brand. There are pages of pages of the same complaints. I would have hoped that Samsung would have figured a way to cover these known issues. This is the last Samsung product I will ever buy.

I bought a brand new 70" Class KU6300 4K UHD TV from buydig.com. The TV arrived with damaged with black screen and broken lines. It is either defective TV or damaged in the shipping. I contacted Samsung for fixing or replacing the TV. Samsung sent a authorized local technician to look at the TV and he told me that the TV was defective and promised and scheduled to replace the panel. On the next visit, the same Samsung technician came and said the TV was not defective and refused to fix or replace the TV. The buydig.com attempted to refuse take back the TV and blamed on Samsung for defective TV. Samsung blamed on buydig for damaged in shipping.

Bought a TV from Best buy in August for my house under construction. When moving in this past weekend and mounting my TV, discovered when turning on TV there appeared to be a crack in the left bottom corner. Only showed when TV is on. No damage to box or exterior TV. When trying to return to best buy they informed us that we only had 15 days to return TV. Went to Samsung for product warranty and when they came to look said the the warranty didn't cover physical damage. Now what does that mean. I just opened the box and there is no box or exterior TV damage. Obviously it is a problem within the TV. Do not buy a Samsung at Best Buy. Neither back the product they sell.

Purchased a UN55H7150 in June 2014 for $1494.99. One month after the purchase, we unplugged the tv and left for a job in another state. Returned home, used the tv from August 2015 until November 2015 and again for a month in the fall of 2016. Therefore, we used the tv for less than six months and currently, we have a horizontal shadow across the middle third of the picture. I understand that the warranty is over but seriously, Samsung should stand behind a product that costs almost 1500 dollars and has not lasted more than six months. We purchased the tv at hhgregg. Their answer to the problem is that we should have purchased the extended warranty. Really??? 1500 dollars and we can't get a tv that works for more than 6 months...

My 3 year old Samsung smart TV will shut off one time during the first 30 minutes of use on a regular basis. It has been doing this for about a year. It would come back on after about 15 seconds on its own. Now it stopped coming back on. Now the remote stopped working for mute, changing channels, and volume. There is a trick to getting the remote to work or the TV to come back on instantly. Just push the source button, have it on TV, and hit select. DON'T KNOW WHY THIS WORKS?

I bought a Samsung TV for $1500 on August 20, 2016. A few weeks in, I notice a scratch on the TV. Now, I want to make it very clear that I never touch the TV except to clean it with a microfiber cloth every now and then. So this wasn't a scratch I put on there. But anyways, I call Samsung and their technician comes over and looks at it. He confirms what I've just said. That the scratch wasn't put on there by consumer use. Probably was done during shipping.

I bought a Samsung UHD 4K LED TV, UA40HU7000 in November 2015, through online Amazon.in. For 8 months everything was OK, but since 2 months I am observing greenish yellow shades at the darker side or when screen is dark, and deterioration of picture quality, smoky patches on screen. After repeated follow up with customer care one Engineer visited after one month. He checked and informed T con Card to be replaced. He visited again after one month with the spare (that too after repeated follow ups). After replacement of card there is no change in picture quality. I have raised the complaint again. I am really not happy with after sales service of Samsung. I don't know when the my tv will get rectified. I paid 75000 Rs, less than a year, I hope it doesn't go into the drain.

My Samsung television began power cycling today (turning on and off by itself). When I called the support number, I was told that my standard warranty had expired. I only had the item for about a year and a half. I was told that I was on my own for any repairs. When I researched this item, it was clear that this is a known issue for the Samsung brand. There are pages and pages of the same complaints. I would have hoped that Samsung would have figured a way to cover these known issues. This is the last Samsung product I will ever buy.

I bought this tv: SAMSUNG UN55F7100AFXZA LED 1080P 240HZ from best buy in may 2013. My tv stopped working from september 2016 onwards. I am hesitant to buy any tv since I lost lots of money investing on this tv for which I paid total of 2800 including accessories.

I am not a person to write one of these reviews, but I am currently out of options with Samsung Customer service Canada. I bought a curved TV and it had worked perfectly until August 2016. The TV developed some screen issues that began to spread across the TV. Samsung repaired the TV and sent me an extended warranty on the work. The TV was repaired near the end of August and the issue seemed to be gone.

I bought a Samsung LED TV 32 inches in 2013 and in two years found wide vertical white lines on the screen. Contacted the customer service. The service guys charged around 700 Rs (already informed before attending) which didn't added any value for the money. They guy who came couldn't make out anything more than what we explained. He returned back and later on called and informed that it's the problem with panel and the repairing cost will be around 17,000 Rs. Then I asked it's better to buy anew one instead of repairing this. The service guy's answer was so irritating that "That could be the wise decision". Definitely in my life span I will not opt for a Samsung product - a manufacturer who builds unreliable products.

I bought Samsung Smart TV un46d6420uf in January 2012. I had extended warranty with Future Shop for 4 years, that is expired recently. 2 weeks ago, something went wrong with the screen. Now it is gone. Is it a common problem with Samsung? Why should buy tomorrow Samsung? I think, this is my last time I bought Samsung TV. Is there any single reason to buy Samsung TV again?? No Samsung anymore. Samsung=Trash.

Buy one on your anniversary for a painful reminder year after year! Purchased UHD55HU9000 in May 2014 for top price during the height of the curved craze. In Sept 2015 the screen went dark. Red light would come on, but no sound or screen. Purchased the extended warranty and repair tech fixed it by swapping the smart tv box. That tacked on several hundred dollars to an already bloated initial cost. Funky after 1 year, but simple enough.

Purchased 2 Samsung items, flat screen LED TV and a Blu-Ray sound system - both the Smart versions. Issues: TV failed at 6 months, motherboard replaced under warranty, Sound System failed a few months later, device remote control receiving board kept turning the volume down - fixed under warranty, DVD player on sound system no longer works (I must have played no more than 5 DVDs with this in total) - not fixed no longer in warranty. Apart from a high failure rate (2 out of 2) mine have functionality issues that just don't work. There is a function called Audio Return Channel (ARC) - this functions but loses audio sync on a regular basis, every 30 or so seconds. I have contacted Samsung support and got the usual response. "It's your cable etc - reload new firmware etc."

I purchased a Samsung 40" 3D LED TV and a horizontal line recently appeared on the top screen, which indicates a defective screen. Samsung's customer service response stated I was responsible for all the replacement parts and repair costs. I mentioned to their customer service that there are multiple forums and complaints against their TVs on the internet and the representative stated the forums and complaints were not reliable or confirmed, sweeping the issue with my TV under the carpet. Samsung TVs are low quality, short-lived, overrated and overpriced. Their customer service is one of the worst in the industry. There are many other brands that are much cheaper and of higher quality. I would not recommend a Samsung product to no one.

LED TV32H 5500 ARMXL Display(black lines) issue. We purchased TV on 23-10-2014 and I was told by the dealer (DEVI INTERNATIONAL, JAYANAGAR) that warranty period is 2 years and bill itself is warranty but now the dealer is refusing. And Samsung customer care claims that it's only one year warranty, am pissed off with the money wasted and response which am receiving!!

I am waiting for reply. More than fifteen times called Samsung customer care no proper information given to me. So I am not happy by the servicing of Samsung. Its servicing was very bad. I bought a Samsung LED tv and their engineer take 8 days for fitting the tv in wall. Whose model no - UA23HU003ARLXL, SN - H00M3PAHU04655 and reference no - **. After 1 month later LED tv don't show the picture then I complain to customers care and again it take too much time to visit tv. It take 6 days to only visit the tv and said display was not work properly. I was complain on 30 September but till now (18th October) my tv display was not changed. The daily said display were changed on next day but till display were not changed. It take too much time and tv engineer ask for money in comparison to give quick servicing. l call to customer care but they also not give correct information about expanding too much time.

Samsung has reported problems with their top load wash machines serial number Y69Q5AUDA03111R. Ours has already began to make very loud clonking noise like the drum is completely of balance with certain loads. I did not purchase a wash machine to wash everything on gentle cycle as they said to do and put the extra work on my dryer try to do it with a bed spread. Now I am scared to leave my house with washer on. When are they going to do something? I purchased a full service machine not a gentle cycle that the drum might explode at any time. I want this thing out of my house. Please are you enforcing any action on this matter? Thanking you in advance.

Whatever you do DON'T buy a Samsung TV! We have been ripped of for $3000 by Samsung. We bought a 60" Samsuck Smart TV approx 3 years ago. Model UA60ES8000. We paid $3000 on special from an online appliance store in Australia. We've never owned a big new TV & we had saved our hard earned $ for 2 years. We were initially thrilled with our purchase as Harvey N had the same TV for $5000. I feel sorry for all those who paid full price for this crap TV!

Had this TV since Dec 2016 and it's broken down on me twice. This time Samsung isn't doing anything about it even though I see hundreds and hundreds of people with the same issue. TCON AND POWER SUPPLY FAILURES due to faulty components.

We purchased Samsung appliances from Best Buy and within 6-7 months, the dishwasher stopped functioning. A repairman serviced the dishwasher and said, the computer board was dysfunctional and best course would be to buy another dishwasher. Samsung stonewalled our calls and emails. Best Buy said, after 90 days Samsung has no warranty. We purchased a KitchenAid and will NEVER purchase another Samsung product or buy anything from Best Buy.

Would you ever hand a business a blank check for services provided? Well, that's pretty much what Samsung has been telling me to do for the last week. Bought a 60" 4K Smart LED 6 months ago and a single horizontal white line has suddenly appeared. I started the claim process which had been a COMPLETE JOKE. Over the last week and 8-10 phone calls, each employee provided different directions and requested the same exact info continuously: Serial number, picture of receipt, picture of failed picture test, etc... They failed to update my trouble ticket every single time which ultimately resulted in prolonged service calls that went nowhere. After requesting to speak with a manager/supervisor I was informed that they do not have managers/supervisors.

However, the service request generated clearly states "out of warranty". I really do not enjoy the constant lies. Please help me resolve this matter at your earliest convenience. Thank you! IF YOU WANT PRODUCT SATISFACTION DO NOT BUY SAMSUNG.

Samsung TV - 2 years old. Recently completed warranty. As of today I have a 50in screen TV with no picture video, only sound. I wish I had researched before purchasing a Samsung TV. I was just about to purchase a Samsung Refrigerator – I have no faith in their products or their customer service. Stay away from Samsung products.

I purchased a Samsung TV, model UN55KU6290FXZA. The TV was a gift and was NOT set up in our house until after Best Buy's 15 day Return Policy had passed. I set up the TV on September 17, 2016. On September 25th, after only watching the TV for a total of 10 hours, we lost the picture. Still had audio. Monday, September 26th, I called Samsung, reported the problem, they set up a ticket - ** and about a half hour after I hung up the local authorized Samsung Service Center called to set up an appointment to repair the TV.

After 2 years of research and saving my nickels and dimes I purchased this $2000 boat anchor of a TV from Sears in Fairview Heights IL in early 2014. I really wanted a Panasonic but they announced they were leaving the market and all of their remaining stock was quickly bought up before I could make a move. So I went with the "next best" thing. And it was awesome for a short while.

This is Sumeet **. My 32" LED TV SMPS is damaged. Complaint Date: 30/09/2016, Service request number: **. Cuttack Service Centre is not cooperating to resolve the issue. They are saying when they will receive the parts then they can help. Please don't buy Samsung product as their customer service is very poor.

Faulty tvs and horrible service. Never had a tv work only 27 months. I bought my tv in May 2014 from Best Buy. About 2 months ago it would delay turning on after pushing power button. 2 weeks later it wouldn't turn on at all. I called Best Buy with no result. I called Samsung multiple times, speaking to different reps and supervisors. End result they said I can pay for repairs from certified repair company that will give 30 day warranty on their work. Never Buy Samsung is what learned, horrible service. Samsung rep admitted she's had multiple complaints about the same issue.

I also own a 50" Samsung HD TV and after only 5 years the picture became distorted with multiple images. I tried to called customer support but could never get through. I paid twice as much for this unit as I could have for an LG because I thought I was buying quality...NOT! DO NOT BUY SAMSUNG!!!

Extremely disgusted and infuriated with Samsung Customer service. I purchased a new Samsung 55" Smart Curve HDTV for my parents. Upon setting up the item at home we noticed the needed screws to attach the stand were missing. I immediately called Samsung and was given a number to call for replacements, but had to wait for next day, because they're closed on Sundays. I called on Monday and it was a third party that wanted to charge me. I called Samsung again and advised of the transaction and that I was not going to pay for an item that is suppose to be included in the original packaging.

I have had my Samsung Plasma TV for a few years now, maybe 4 or 5. However, over the last 6 months or more both the TV and the entertainment unit started doing some weird things. First of all the TV and the entertainment unit would turn itself on automatically, either while I was, or even while I was not using it. Sometimes in the middle of the night I would hear the TV turn itself on, or the TV unit would turn on and the radio would be on. It would also turn itself off when I was watching it. The entertainment unit would also start playing the radio even when it was turned off (there would be no visible power to the unit and the radio would start playing through the speakers). This occurrence would happen either regularly, or sparingly, but it continued for a good while until this morning the TV blew up with a bang and smoke poured out the top vents.

I purchased this Samsung 55" Curved TV 4 months ago, it has been mounted on the wall since installation. Last week while watch TV there was a loud noise and then the inside screen cracked. I googled this problem and seen I was not alone. I contacted Samsung and got the same story as everyone else, so called PHYSICAL DAMAGE. It's very sad we pay so much for a TV we think is a great product but they are no good at all. What a waste of money. TV should last for years not a few months and in some cases on hours. Samsung has an inferior product, just like their Note 7 phones right now, but they had to recall them as they are catching on fire. We only get cracks so guess we mean nothing to them. I will NEVER buy another Samsung product again. I have to buy another TV but it will be another brand and fingers crossed I will have better luck.

Samsung 65", UHD CURVED, SMART, UPP. I bought for Christmas the above TV, called a SMART TV. The TV is actually anything but smart. I bought it because certain TV programs are only available over the internet, like FX2Go. What a surprise when I found out that my new TV has ancient programs uploaded, for example an old version of Flash Player that doesn't allow new streaming TV programs to be watched. The TV gives the "smart" advice to download the newer version of Adobe Flash Player in order to watch the programs. It turns out: You can't! Your new TV is not prepared to upload a newer version of this important program and you will not be able to watch streaming TV programs, which is nowadays a big part of everybody's TV programming.

I purchased this TV at the end of 2013, and this was Samsung's 2013 model. I did much research and it had excellent performance reviews from CNET and other reviewers. The TV started failing after about 24 months, sound no picture, Power off, then on would restore the picture until about the 29th month. When the problem first started I thought it might be due to the interconnected Samsung Blue Ray and Surround Sound system that came with the TV. When it failed completely, I began checking reviews and troubleshooting blogs to discover these models are having mass failures, all the same problem.

DO NOt buy samsung TV. I have bought a TV Worth Rs.45000/- two years two months back and now it is demanding a repair of Rs.21000/-. They are saying that you have to change the whole panel as the part which my TV require is not manufactured by samsung separately. Service centers are very poor. Are not handled by samsung. Handled by local people who are not competent and lack of technical knowledge. First they told me the repair will cost me Rs.6000/-. After they are saying it will cost Rs.16000/- for the panel and after three days they said that the panel of my TV model has been stopped manufacturing by samsung and you have buy some other model's panel worth more than my part... I am telling you while Buying TV Do not Go For samsung. Go for some other option Sony or panasonic or even Philips is good.

I always believed Samsung was a great company... Now - I do NOT! I had a flat screen Samsung TV. We had the repair guys out at least 7-8 times, then finally they put in a NEW motherboard! Still did not work right. After a month of PLEADING with the Ceo's office they reluctantly switched mine out with a discontinued model and made me feel they were doing me a favor. I had bought the extended warranty on this problematic TV but nobody seemed to want to honor it! Now after 14 months with the NEW TV we had it on for 5 minutes and the screen went BLACK! NOW they do not even want to know about it! I have had it! POOR customer service, no backing of their products at all! I won't even mention my lovely SAMSUNG dishwasher! It stinks inside (Stainless Steel) and NEVER cleans the dishes! Time for a new company to buy from... I am sad that this has been reputable company feels they cannot make a product right the first time!

I have got the Samsung LED TV (LED UA 32 F 5100ARLXL) FOR Rs 36500 on 15-Sept-2013. 4 days back the TV display has gone totally and only the audio comes. On contacting the Samsung Service Centre they tell us it would charge Rs 17000 (Almost half the cost price). So this is the Quality of Samsung??

Bought a 65" 4HD Ultra in April 2014 and it had acted up sporadically over the past two years with the powering on and off constantly. Always seemed to happen when it wasn't connected to the internet. Now I have a new router and it will not connect to wifi and just powers on and off. I have no big screen TV just as football season is beginning. I spent over $3500 on this dud of a TV. I guess I'm the stupid one. When will there be relief from the Feds on these criminal companies hawking defective products? Where's the class action lawsuit? We need someone to hold this crooked company accountable. I want my freakin' $3500 back. I will never ever purchase any Samsung products again as long as I live.

I own a flat screen Samsung TV Model #LN40B500P3FXZA and it just went completely dead and stopped working. I called Samsung and was told it was out of warranty and need to pay for all repairs.

My Samsung 60" j6200 series in less than a year old and I have had to replace the screen twice. Technicians diagnose overheating as cause of damage but Samsung will not honor warranty. I have spoken to 6 other customers with same issue... STAY AWAY.

Takeaways: Based on personal experience and many similar (aka - identical) complaints found online, regarding failed Samsung TVs clearly 1.) Samsung is offering an inferior product made with known uncorrected defects suggesting generally that products from this manufacturer should be avoided, 2.) the consumer services division of Samsung not only provides absolutely the poorest service experience I have ever had but appears to purposely avoid addressing what are known product defects.

I bought a 60" Samsung smart tv, brand new back in May 2013. I spent $1600 of hard earned money, to treat myself. Fast forward a little over 3 years is when the problem started. When adjusting the volume, the tv would turn off. If that was where the problem stayed, I wouldn't be writing this. Well here we are roughly three months later, and the tv is virtually useless. It's contactless off and on. So I called Samsung, I was aware it was out of warranty, but I was just looking for advice. Because I would rather fix the tv, than have to buy a whole new one. They had nothing for me. So I decided to try online. And that's where it get discouraging. Thousands of people are starting. To have this same issue. With no fix. People have tried motherboards, and this and that, just to get the same problem. I would highly suggest never to buy Samsung. I have had three Samsung tvs, and this one is the worst. My advice, buy LG. Never Samsung.

After 11 months, my tv start to close automatically, they change the part after putting pressure about the laws in QC. The same problem came about 8 months after the reparation! Last week, the same problem appeared that is less than a year after the second time they change the parts. I call them back but now I have to pay just to prove that the TV that doing the same problem is cause by the same parts and I have to pay for it I think after a bit more than 2 years (bought in March 2014) 3 times the same problem... It's a lemon TV. Now I think to change everything to LG. (I'm scare for the washing machine that is 1 year old, I guess if they broke I have to change it!!)

Had the same ongoing problem with my 60" Samsung. TV went blank again and I didn't want to spend any further money on it so I was hoping Samsung, since they sold me this lemon, would at least offer me a discount coupon on another Samsung. No was the answer I received on ticket **. I was going to purchase another TV because I felt this was just a lemon but now that I know how they stand by their bad TV's, I nor my family and friends will EVER purchase another Samsung again!! Customer service means a lot when you go to purchase a product and Samsung has a horrible customer service!! Do Not Purchase one because if you get a bad one, you'll get nothing for it!!

We bought a 55" curved Smart HD TV and have had nothing but trouble. Samsung blames cable company and cable company blames Samsung. Round and Round we go with ticket being canceled and tech not calling. I was guided toward Sony by the salesman, but since I had a Samsung phone and notebook, I chose Samsung. Their customer service must be in on it because I am convinced they are diddling around until my warranty runs out. Still waiting for the service tech to set up an appointment...

Brand: Samsung. Model: un55f7100afxza. Bought in 2013 (about 2 years and 8 months now). Bought from Best Buy. Price: about $1500. The TV is quite beautiful, lightweight, and great in picture quality and sound. The TV was bought brand new and worked fine until last week. Problem: power cycle, switch turns on/off by itself in about two seconds. What I did: I know the TV is obviously out of warranty. The TV isn't cheap and I expected it to last longer than 3 years. So I called the Samsung tech supports.

Brought a TV made by Samsung paying 3000USD and just worked for 1 year. 1 month after the warranty period it stopped working and the repair cost Samsung asked for is 1400USD. The so-called customer support or complaint handling team said, "Take or get lost." I regret for buying a Samsung product and decided will never buy in my life again. I see them as thieves who looted my hard earned money by selling their crap product. Also such a bad service team who don't know the value of money and sees customers are dogs. Never seen in any part of the world I traveled and worked. BEWARE those who plan for Samsung.

Bought 55 inch 4k UHD Smart tv (un55ju640) 12/2015. In 5/2016 no tv cable channels. Dvd and Netflix worked. Installed portable tv and cable worked. Reinstalled Samsung still didn't work. Called Samsung and they remotely accessed tv. They tried telling me it was cable company issue but I explained the LG works fine on same cable line. 45 minutes later it worked but told me to contact cable company. The cable company came and I am the closest access point to main trunk with 40 feet of year old cable from pole to splitter to tv and have a 5-1002 MHz digital splitter with 1db loss at output. Tech stated it is the ideal connection. He stated I am not the first person that has called because Samsung blamed them.

I owned a Samsung Plasma TV for several years before it died. The motherboard was replaced after a couple of years but it lasted for about 7 years. I felt fairly confident about the quality of Samsung TVs so I purchased a 60" SMART TV from Sam's Club. After the first month, the TV started turning off intermittently. I thought that my husband may have inadvertently set the sleep timer without realizing it. After checking all of the settings, I discovered that wasn't the problem. The TV turned off in my presence without having touched the remote or the TV. We tolerated the intermittent shut offs for a few more months. I checked online and learned that this problem is not new. After owning the TV for 8 months, the TV would not stay on for 2 seconds after showing the Smart menu. It cut off repeatedly for days.

After purchased a Samsung 55" TV through Samsung.com online three months later, finally I got $250 rebate by email. Guess what? IT's invalid ecode. I contact with their customer service many times. 3 weeks past in the end they answered. They won't issue me another ecode with NO explanation. It's just bad buying experience and I will NOT buy any Samsung brands.

I'd give it NO stars if that were possible!! Bought a Samsung 55 inch and started having the same warranty issues and customer issues problem. Picture has gone bad, Samsung does not care, and for $1700 I expect more than 2 years. I spent ALL day and a half trying to get support, and like everyone else is saying, it is NON existent with Samsung on the TV. There is a government site where you can post complaints about manufacturer defects (sorry, google it) which is what this is. Samsung is manufacturing cheap LED tvs, they go bad fast, they don't care and they will not support. They even told me they didn't have any authorized repair services in the area. I will NEVER buy another Samsung product, ever again, and you shouldn't either. Buyer, be extremely aware and do not purchase any Samsung product. They will not support you.

Spent over $1800 on a brand new 4K Smart 65 tv that lasted only 14 months. The TV started turning off by itself a few weeks prior to its image completely going out. What a coincidence that the TV gave out right after warranty expired. Almost as if that last "update" did the job. Can't believe they allow companies like this to rip off the consumer. Last Samsung tv I ever buy.

Samsung TV - 60" (Model # UN60F6350AFXZA - Purchase my 60" Samsung in October of 2013 ($1550.00), from Costco. As other have stated, started having problems with the TV a week ago turning off and on. Last night it went crazy turning off and on every 2 seconds to the point where we had to unplug it from the power as it wouldn't even stay off. Spoke to Samsung today and of course, they only send you to a service company at a minimum charge of $125.00 to diagnose. They are VERY WELL AWARE of the problem with the capacitors as it is widespread over the internet. ABSOLUTE JUNK. TOTALLY disgusted with this company because they have already been thru a class action lawsuit in 2012 over this issue. Very slippery business practices. I have never had any TV only last 2.5 years. STAY AWAY. 0 rating.

Purchased my Smart TV 60" from Sears, July of 2013. Since then, three years now, I have had to replace the power supply board three times. The first two times I had Sears extended warranty and didn't pay anything. Now my warranty expired in July and of course the power board again is bad. This will be number four. I contacted Samsung and inquired about a recall. They said there was none. Suggested I unplug TV and then plug it back in. REALLY? I asked for a new board and was told only authorized techs can work on the TV. REALLY! Tried other suppliers and all are either out of stock with no new date of restock or discontinued. Their prices were in the 80-90 dollar range. Samsung will sell one for 252.00. Thieves. Won't ever, ever buy a Samsung product again.

Anyone like to purchase Samsung need to see other brand. This brand just junk. I lost $3000 because their TVs are good for few months and when you call their service department they play around with you for 8 hours. I will not have anything in my house with Samsung logo for the rest of my life. Worse service. Worse product. Worse peoples to talk to. Worse price.

2016 55" 4K model 7000 - Picture gorgeous, sound is terrible. For the first 15 minutes after turning on the t.v. the sound cuts in and out quickly like for a second or two. After 15 minutes it works good. It still makes me mad to spend $1,499 for a plasma 4K with a sound problem. I'm within my 12 months but at the point where I pay the service guy and they pay the parts cost. Damn big of them huh? This is my 2nd Samsung and it seems they cancel a lot of icons and even their own icons. Why is beyond me.

I bought my 55" Samsung TV in October 2013 for like $1700. As soon as my TV was out of warranty, I noticed that the TV would just turn off by itself and turned on again after few seconds, and stayed on probably until I turned the TV off myself. This problem gradually worsens as time went on until recently that I can't even what anything on TV for 2 seconds before it turned itself off and on.

After paying over 500 hundred for a tv that doesn't work now I'm disappointed in the service I got and I'm disappointed in the warranty. I'll never buy another Samsung product.

2007 purchased a Samsung LN-T4664F LCD tv for $2300.00. Had to return it within 2 months because of it not working. Right after going out of warranty, I started to have trouble with it turning on. After researching this problem I found that many many people were having the same problem and Samsung would not repair the TV. After a class action lawsuit, Samsung agreed to repair the TV one time and the repair were undersized capacitors. Fast forwarding to 2015 I again started to have the same problem and found that so many people were having the same problem that YouTube had videos of how to repair the unit by replacing the same capacitors and eBay even sold capacitor kits.

We purchased a 60" Samsung Plasma LCD TV in November of 2012. Fast forward to August of 2016 and the TV screen is blank. We get sound through our Surround Speakers, but no picture. After calling Technical support and having 'G' run me through some very elementary diagnostics, she suggest I call a repair company. I google searched this issue and found that hundreds of thousands of consumers such as myself have encountered the exact same issue. In fact, there was a class action lawsuit filed and settled in 2014.

Samsung 50" Plasma TV Model - HPS5053X/XXA. Serial # B1943BNL10994T. I recently called Samsung regarding my problem with my TV not working & the issue with the power switch cycling. I was told it would cost upwards of $800.00. I mentioned the recall they had in the past, asked if my model was included & if so why hadn't I been informed. The representative denied that there was ever a class action lawsuit. I said "Google it, it's right there! There's no denying it!" And yet she continued to do so & denied that there was ever a problem with their product. I got no help from them but told I could keep my service call & pay lots of $$ or seek help elsewhere.

Purchased a 50" Samsung TV from samsung.com. TV is delivered with broken screen & box. I strongly believe that they know in advance that TV is broken, but still they delivered it, which seems to be truly unprofessional. Reason being, it is delivered to destination on 07/18, but they dispatched on 07/27 to home after multiple follow up's and they smartly kept TV in reverse position, so that we can not view it immediately.

When I am watching TV the sound disappears. In order to restore sound I have to turn the set off and turn it back on. The set (85 inches) cost $8,000 and it has give me more grief than ever. When I put the set on the screen goes all black and the name of my receiver appears. I cannot use the remote control. If you are smart never buy anything with the name Samsung. Total junk!!!

I am writing this review because I have been reading MANY reviews (from 2007 to 2016) on ConsumerAffairs about LCD flatscreen TVs with the brands (Insignia, LG, Panasonic, Samsung, Sharp, Sony, Toshiba, Vizio) and customer service being scorned... and these are just the ones I looked up. It appears to me that EVERY LCD TV brand is having the same problems, and size or cost doesn't seem to matter. The TVs reviewed don't seem to be lasting any longer than 2 to 2.5 years. NOW, MY Samsung 32" LCD TV just got green and red laser lines and finally the dreaded white screen with sound. BUT, I have had my TV for SEVEN years. That is much longer than the negative reviews I am reading. I am wondering how many positives there are, and longer lasting TVs, and if anyone has had their TV longer than 10 years.

Bought TV from Walmart 100 miles away on July 11. Hooked it up 4 days later. Could not get it to turn on. Later that day turned on by itself, shut it off. Following morning would not turn on. Called Samsung who said my outlet must be bad. Had that checked, 119 volts. Next morning and every morning since would not turn on until it sets for a hour or more then turns on by itself. Called Samsung every morning, their response turn tv on and sit while they tell you you need a new surge protector, wifi cable. Bought 206.00 worth of crap they said I needed and sure enough tv turns on by itself. Samsung say "it's fixed and call back if you need more help."

Samsung 55 inch 3D Smart TV - It wasn't 6 months after I bought this very expensive TV that I would turn it on and there would be no picture, only sound. I thought maybe it was because the cords weren't connected properly. After adjusting several times I still have the problem. I can't afford a new TV so I'm having to deal with this one. When I go to turn it on I have to turn it off and on several times before I see a picture. I wish I had read these reviews first. I will never ever buy a Samsung again.

Purchased 50" led Samsung television model #un50eh5000fxza on June of 2015. The TV went dead on July of 2016 one month after warranty ran out - estimated cost of repair $350 dollars. I paid 459 for this TV just over a year ago. What junk. I can't believe this just lasted a year. Never buy a Samsung product. Again!!!

This isn't a review as much as it is a complaint. I got my 60" 4k UHD TV Saturday. I took my old flat screen down and removed the bracket from the back. I took one of the screws that attached the bracket and tested it by putting it in the hole on the back of the Samsung. It was too small. It slid right in. No problem... Went to Home Depot and got the screws I needed. I got home and started to install the existing bracket to the new tv. The screw I placed in one of the holes would not come out. It was just small enough that it slid into the hole but unless it was taken out EXACTLY on center the threads caught.

Bought this 50" TV 2 years ago April. Screen went black while my son was watching cartoons. Still had sound, but no picture or menu options. I called Samsung to see what I needed to do, and they set me up with NISI-TX in my area (North Dallas). They came out, swapped out a board and informed me that the panel was bad. He then explained that it was 3/4 the cost of the TV, or roughly $700+. WE spent $1000 at Best Buy. He would mark the open ticket what was wrong, and that we should call Samsung and that they may be able to warranty the panel.

I had purchased this SAMSUNG 32 INCHES LED TV in December 2014 with extended warranty of two years. The TV screen gone black on 17 July 2016. I called samsung customer care. Their engineer came next day but said that the extended warranty is only for SMPS. Very awesome. I never had such experience earlier. Now I would like to live without TV or any product rather than buying samsung product in my life. Also I will not recommend Samsung product to anybody.

60 inch smart Tv won't turn on! Clicks and goes dead when trying to power up. 2012 recall doesn't cover my model number and I paid a lot for this tv. Samsung will never get my business again. They should recall them all since so many people are **. Extremely unhappy customer.

We purchased the UN65HU8850 -- a 4K LCD TV -- that cost about $2650.00. After only a year and a half, the LCD panel went bad as dead pixels began to appear on the screen. The panel, which has to be replaced, cost $1,320 -- half the cost of the TV when I bought it. Our repair shop convinced Samsung to pay for half of the LCD panel, so now to replace it we are looking at $660 plus labor. It will likely be over $1,000 to repair after 18 months.

I purchased a 50" Samsung TV on June 16th 2015 at Wal-Mart in Marble Falls, Texas. The television stopped working on July 15th 2016. NO WARRANTY! I will never buy a Samsung again. This television was used very little. Bad product.

My TV was on warranty, it was up 2.5 month ago. Two weeks ago it was fuzzy picture with horizon line, then black screen. Samsung so disappointed name for my big family. You lost our trust, no more business with this name. Dont buy warranty - just vest money and time.

I purchased a very expensive smart tv at Walmart. Purchased extended warranty to protect my investment never knowing that Samsung is aware of issues with these TVS. I called the company and they can care less. The tv power cycles. I went to a Samsung verified tv repair center in which before I could explain the issue they were fully aware. Said Samsung knows about the issue and I would need to spend $325 to get my motherboard replaced but that would only give me a few years before it started to do the same thing. They said they have had this same issue with a lot of customers and that Samsung could possibly be the worst tv you could buy.

TV will not respond when turned on. The number provided in the manual is a call center offshore, could not understand what was being said. The call center for Samsung was frustrating. Also when ask what part of the world am I talking to, I was told that information was a security issue.

Samsung has sold me not one but three defective televisions since December 2015.

I recently contacted customer service regarding an issue I was having with my TV. A Google search alerted me that my issue was a known issue and Samsung even lost a class action lawsuit because of it. Since I have been a loyal Samsung user, I was quite confident they would stand behind their product and do the right thing. BOY WAS I WRONG! They have absolutely horrific customer service. It was so bad that I filed a BBB complaint. I then noticed you can read many of the previous complaints on the BBB site.

My husband has this Samsung TV that will not stay on. When he first received it, it had to be service because it wouldn't stay on. Now, it needs to be service again for the same issue. I called Samsung customer service last week, spoke to lady and she advise that we take a flash drive to Best Buy to Samsung rep and let them download the software on flash drive and then take home and download onto the TV. This should stop the on & off. Well my husband went to Best BUY and they didn't know what he was talking about.

I bought this TV during the electronic fest in Dubai, GITEX 2015 April and today morning when I woke up, put the TV on, the screen was internally cracked and upon research I find out that it's a thermal crack. Like what, paid 3500 bucks for this day? I wouldn't ever suggest anyone ever to buy a Samsung TV and of course not to forget the customer service, horrible.

Purchased 50" plasma in summer of 2009. Started experiencing the On/Off problem lots of people have experienced. I looked online and didn't know about the bad capacitor problems that led to a class action lawsuit! Called Samsung and after doing all the "pull the plug from the wall routine" it seemed to be working. I was told it needed a "SOFTWARE UPGRADE" and she would send me a usb drive to do so. 3 days later TV stopped working. Called Samsung told them it must not have been a "Software Problem", TV is dead and I had read about the capacitor problem. Told them I chose Samsung after having so many Mitsubishi TV's that did not last! I was not a happy camper! They said they would have someone come out and repair TV. I would receive a call from the Customer Relations scheduling the appointment. 5 days later and no call. I called again and was put through the same BS until I told them it had been 5 days.

My TV started turning itself on and off a few months ago. I called Samsung and they said that was the first they heard of any TVs doing that. (I found out about the lawsuit afterward!) So I kept using my TV when two days ago, it made a crack sound and flames came out the back. I am working with Samsung right now about replacing the unit, but so far they say it wasn't under warranty so I am out of luck! I reminded them that the unit CAUGHT FIRE and unless that is what they want their TVs to do, they better replace my unit! I will find out on Monday! I won't take no for an answer!

I purchased a new 4K HDTV Samsung 40" television online and had delivered to my home. We began setting up the television immediately. The set up was in pictures rather than words but nonetheless, easy enough. There was no picture when we turned the television on. The screen showed purple and yellow lines in no order. After hours on assuming directions from Tech Support, Customer Service intervened. Customer Service offered a "repair" service to be scheduled in two weeks. If the television was deemed not repairable, paperwork would be submitted for a new television which would take another two weeks. Why would a new television need repair rather than replacement? I asked if the repair person could take a new, identical television on the truck when coming to repair but that idea was taboo. I found Samsung Customer Service unacceptable. I returned the television to Walmart with no problem.

We bought a huge Samsung TV in 2013 with all the bells and whistles. This year the picture stopped coming on when we turned on the TV. If we had the tv on for a while we could turn it off and on and eventually the picture would come on, but eventually the picture wouldn't come on at all. We hired a repair person to come (after trying unsuccessfully to get help from Samsung Customer Service) and they said we need a new main board. There are so many details to this story, but the bottom line is I spent hours on the phone with customer service and they were useless. I got the impression that many others have this problem, which I attribute to Samsung using cheap main boards. I will NEVER buy another Samsung product. They keep you on hold forever, they are selling a sub par product and there's no recourse after spending thousands on a tv only 3 years ago. Action should be taken against them.

Disgusted by faulty products.

I bought this samsung 60 inch uhd tv. 11 months later I have horizontal lines running thru the screen. I keep calling their call center for help. They seem like they are in the philippines. They just read from some script when I tell them my problems. I spent over 2 grand on this tv. It's gonna cost a lot to fix it according to a tv repair company I called. Just really disappointed in samsung for not backing their product and really not caring at all for their customers. I have a 65in uhd tv which works fine but I will never buy anything from them again.

My Samsung Hospitality LED TV Model#HG40NB690QFXZA was purchased online on 1/7/2015. Samsung Hospitality LED TV's come with a 24 month warranty. On June 13, 2016 the video on the LED TV failed. I contacted Samsung B2B Support on June 14, 2016. Kenan ** from Samsung B2B Technical Support, 1-866-726-4249 ** handled my claim and did generate a "Samsung Service Transaction Number: **". I was then contacted by USSI.ORG to schedule the warranty repair. USSI determined the TV was out of warranty. I provided original invoice detailing 1/7/2015 purchase date. After not hearing from USSI for five days I contacted Kenan ** from SamsungB2B again. Today Kenan ** is refusing coverage because the unit was purchased online (Ebay). This policy was never published or disclosed!

The reason I am reviewing this company is because of the horrible customer service I received. I have a Television that stopped working this past week. The model is LN46A530P1FXZA which was under a recall until 2013... Or 2015? I don't even know because I spoke to different people that work at Samsung, who stated different years. Because they said that the tv recall was past these dates, I now had to pay out of pocket for the repair. I asked "so, if it would of have been broken 3 years ago you would have paid for it?" Their answer was "yes". So Samsung is now telling me that they are not responsible for the "damaged parts" that they put on their tv, which in my view, is deceiving of their "wonderful quality", therefore, stealing the customer's money so that in a few years, we have to buy a brand new tv or pay $180+ for Samsung's bad job at making these televisions. Please be aware of this fraud. I would not want anyone else to fall into this scam.

I like the resolution of Samsung flat screen TVs, especially their smart TVs - I see crisp images, and it seems like the things I see in TV are as CLEAR (or least we should say ALMOST CLEAR) as they are seen in my naked eye. This has been evident in the fact that Full HD Samsung flat screen TVs can have a 1080p display resolution, which is highly impressive. However, the only knock on Samsung TVs (especially in the context of Filipino consumers) is the price, because a full HD Samsung TV (that can go up to 1080p display resolution) with at least 50 inches in size costs from Php. 69,900 (US$ 1,505.18) to Php. 460,500.00 (US$ 9,916.13). Nevertheless, for those who are willing to spend at least 2,000 US Dollars for a high-resolution TVs, I would still recommend Samsung TVs. I think they are worth the cost.

Bought a 2011 Smart TV 55 inch from Samsung and cannot go into any website using the browser. What a ripoff. This tv blackout when trying to use this feature. Now I'm stuck with the tv since 2011 till 2016. Thinking to put on craigslist but not worth it. I spend almost $1000.00 for it. Very unsatisfactory. I just want to drop kick this tv.

There is a TV guide feature that comes with this TV and from the day I purchased the TV it does not work. We paid a bit more for this TV. It was one of the reasons that I choose this TV. Very disappointing.

Purchased a Samsung TV Model #LN46A63DM1FX2A Version #SQ01 some years ago. In March of 2016 this TV started cycling on and off with no relief. Contacted Samsung by requested e-mail with no response. Telephoned Samsung on 06.15.2016 - 1:29PM CST - informed by CS rep Carlos that 2012 settlement was only relief granted by Samsung to US consumers on this acknowledged and well-known issue with this particular model of TV. Carlos acknowledged that they had a record of my television and confirmed the model number and ownership of same. We never received any paper or electronic notice of any federal, state or the 2012 settlement and in 2012 this TV was working fine.