Samsung TV Reviews

I bought a new Samsung 46-inch LED HDTV for Christmas. I opened the package on December 22 to set it up. There were missing screws to set up the TV stand. You need 4 smaller screws to bolt the plate to the back of the TV and another 4 larger ones to bolt the plate to the stand itself. Well, there were only 4 screws, but are the ones missing the larger or smaller ones? I called Samsung and they said I have to wait 14 business days for the screws. Come on! These are just screws that they can grab from their warehouse and ship to me but no, I still have to wait 14 business days! It is now 2012 and still no screws. I don't even know if the TV works. It has been very frustrating to buy something for Christmas that you can't use. In the meantime, my 1 year warranty clock is ticking away! Someone at the plant in Mexico screwed up for I thought they do an inspection before packaging the unit up.

We purchased a 46 in. LCD Samsung in April 2009 for a new house we were building because of the great reviews it got. TV was first used at the end of July 2009. We loved the TV, great picture. On Dec. 21, 2011, it began having ghost images and vertical color lines. I took it to the shop for evaluation this past Monday and they said it needed a new board and would cost as much as a new one to fix. I cannot believe a TV not even 3 years old must be junked. It cost a chunk of money when we bought it. I will not buy another Samsung.

I purchased HPS 6373X plasma 63-inch on December 2006 for $6500.00. The circuit board broke in 2011. Samsung gave me the number of Home Service Net to repair television. HSN never called back. I called the Geek squad. $250.00 service call. HSN had to repair the TV. I had to pay them $250 to come out. Same issue 5 months later with identical part: bad circuit board. The circuit board was $900.00. Only warranty parts for 30 days. Then someone else said 90 days. Samsung said TV is not worth fixing because it is 6 years old. They do not have much confidence in their products. If you want to get a new television in 5 years, buy a Samsung.

The problem is that the three icons are coming continuously on the screen: Auto Visualization, Digital noise filter on, Digital noise filter off. These problems are not going to be sought out after many tries, so please pay attention to my problem and solve the problem as soon as possible.

I purchased a Samsung flat screen TV two years ago. I haven't had any problems with it until recently. It started with vertical lines and no pictures. I would turn off the TV and wait for 5 minutes and it would clear. This evening, deep colorful vertical lines appeared. I unplugged the TV, turned it off for 20 mins. and turned it back on and the lines are still there. The sound is perfect, but there's no picture! I'm now reading about other complaints with this brand. I think we should get our money back from this product, because it seems to me that the company is and was aware of this problem. That is why this brand is now "obsolete". What is there to do? Besides getting another brand and paying a large amount to repair it, does anyone have a solution? I have a LN3241DXX. I now don't even have the receipt for this TV either! Thanks!

I purchased a Samsung TV in 2008. After three years, the set would turn off and on. As I called Samsung, the tech made me aware of a problem with certain Samsung models, one very common problem of bad capacitors? I decided to investigate on my own how to fix the problem. I searched on You Tube and was able to find out how to replace the capacitors on my own. It took me about an hour to make the repair and it was very easy to do. So for those of you experiencing the same behavior with your TV, do some research to save yourself some money? It cost me $7.00 dollars for two capacitors.

TV fails to turn on, like the many other Samsung TV owners my three year old Samsung TV began having delays turning on and then eventually failed to turn on all together. I was shocked and dismayed to find the high number of Samsung consumers with the same issues on the internet and frustrated as like myself most were way beyond the one year warranty. There are even several YouTube videos demonstrating how to replace the faulty capacitors causing the problem. I was ready to be done with Samsung but to my pleasant surprised after several phone calls to 1-800-samsung they offered to make a onetime repair at no charge. Samsung made the repair in less than 30 minutes with no questions asked. Samsung stood by the product and so will I.

I had purchased a 26" Samsung LCD on 12.04.2010 from Initiative in Lucknow. The LCD has a serial number of ****. After one and half year, in November 2011, I have noticed that there are lots of color dots/lines coming on the screen. I have complained to Samsung customer care and then the Samsung representative visited and checked the LCD. He said, “There is a defect in LCD panel and you will have to change the panel completely.” He also said, “As of date, the LCD is not in warranty period, since the 1 year warranty is already completed and you will have to pay Rs. 15,000-16,000 for that.” I have purchased the LCD in Rs. 23,000. I am doing a private job and it is not affordable to me to pay their charge for repair. Here I am, requesting Samsung to repair the same at free of cost. Thanks and regards.

About two and a half years ago, I purchased a Samsung HLT6756WX/XAA, DLP Television. Beautiful picture, but now, I am experiencing the same thing thousands of other consumers are. This according to blogs all over the internet about this specific issue. White dots all over the screen. It starts with one then 2, 4, 6, 10 and they just keep multiplying. When I contacted Samsung about the problem they told me that it was normal wear and tear and washed their hands of the problem. I was not even allowed to talk to a supervisor when I asked to. A friend of mine bought the same Samsung model a month after I did and he has the same exact problem. Any suggestions on how to get Samsung to own up to their problem and accept responsibility.

The picture on our four-year-old, 46-inch Samsung started darkening. We called Sears where we had purchased it. Guess what? The inverter board was bad but Samsung no longer makes it so the unit cannot be repaired. I searched all over and could not find anyone who sells it. We have to purchase another TV and I guarantee you, it will not be a Samsung. Planned obsolescence is great for business.

I want to post my story because I hope that other people won't be fooled by Samsung like we were. We bought our 50" Samsung plasma TV (model PN50B450B1, series 4450) on 05/03/09 from Sears for $1099.99 after the salesman, who seemed knowledgeable, told us that Samsung TVs were the best. But just the other day, it stopped turning on. The red stand-by light remains on, however, when attempting to turn it on, the TV clicks, the light flashes, and then the TV returns to stand-by. We took the back off to check the capacitors but they look fine. We aren't going to pay a bunch of money to fix the TV. We are just going to replace it. We went back to Sears to browse for a new TV. Their Samsung floor model was doing the exact same thing as our TV at home! So now the question is, which brand should we buy? We were once recommended to buy a Samsung, but that did not turn out well.

I bought a Samsung 46 LCD television two years ago. Six months after I bought it, the screen went blank. Reading on the internet, it said to take the power cable off for 24hours. I did and it came back on. Flash forward to 12/12/2011, the TV. started to make a clicking sound and then the screen went blank again. I called Samsung and they said they would pay to have two caps replaced and if it didn't work that I would have to pay $100 to the service company for making the service call. From what I've read, I was sure that it would work so I agreed.

By mid of 2008, we purchased a Samsung LNT4069F, which was manufactured on February of 2008. A couple of weeks ago, the Samsung (LNT4069F) TV started not turning on immediately, then after a couple of persistent clicks, turning on (the click is the sound when it is turning on and off, very precisely speaking). Today, it would not turn on at all. The persistent click has been on for hours and hours, but nothing comes up on the screen. We spent hard earned money on this Samsung TV, more than $1500, then after less than 3 years, it broke down.

We are very disappointed with Samsung’s services, as our TV is distracted from the last 4 months. The mechanic of your company has visited 3 times, but we are not satisfied from his service. Now if we call him, he doesn’t even try to receive our call. The model number of our TV is cs-29m50me. So, kindly pay attention towards it and provide the service as soon as possible.

Samsung seems to be having an issue with the DMD chips that are in their TVs.There are thousands of customer complaints online. And they are only resolving issues that are in certain models. It makes no sense to resolve issues with only certain models when it is the same part that is going out. I understand that warranty is only for a year but when thousands of issues have occurred with the same part, it only makes sense to have a recall on the part and Samsung instill some faith with their customers that Samsung stands behind their name and products. Sales rep. just kept continuing to read the same line over and over that the issue is due to wear and tear and Samsung will only help me find a repair guy close to my home. I told her that I could do that myself. So I was told that was all they would do for me.

I bought a 42" Samsung Plasma TV 4 years ago ($1800) and also the extended warranty ($250) which ran out in July of this year. 3 days ago the TV suddenly won't turn on and just clicks. So I called Samsung directly, noticing similar problems with these TVs posted all over the internet. After calling Samsung and getting the "your TV model is not on the recognized problem list", and speaking to several customer service reps, I am extremely disappointed in this company. Don’t buy Samsung! We should come out with a video to post on YouTube about this company, like the United Airlines one! They deserve to be out of business.

We ordered our Samsung TV and when it came, it did not have a power cord or remote. After calling Samsung for 4 days and countless hours on hold, they said they would expedite the cord and remote to us. I called back 2 days later and the supervisor said that there is no expediting process available in their system, and that she was not sure why I was told my item would be expedited. I am extremely frustrated and disappointed in this company and will think twice the next time I have to make an electronic purchase.

I own a Samsung model number LN52A850S1FXZA flat screen LCD TV. I purchased it two years ago. About four months ago I noticed horizontal lines across the screen. It takes several minutes to go away on its own or I can press a certain area of the screen and the lines will go away. I am very disappointed in this as I paid nearly $2,000 for this product. The fact that the product went bad so fast and that other consumers are also experiencing the same defect suggests that a recall of these TVs is in order.

My 3 year old "top of the line" 46" Samsung's beautiful picture suddenly turned into gaudy striped wallpaper! The TV tech diagnosed it as terminal "panel failure"! The cost to repair is more than a new TV! I have had a cheaper LG for 6 years with no problems. So, more expensive does not necessarily mean a better product. Samsung TVs are **!

I purchased a Samsung plasma TV in November 2009. Less than 2 years later, the screen goes blank but I still get a sound. I have read numerous forums about this problem and Samsung denying it's a defect. My TV is out of warranty so I called the service repair center to fix the problem. The rep showed up at my house and then refused to look at my TV because it happened to not go blank when he was there. After reading about the numerous complaints, I'm not sure its worth fixing this issue. I will never again buy another Samsung product!

I have a friend that has a bad Samsung TV and he asked me for help. I started a Facebook page for him called "I have a defective Samsung TV." Facebook has 600 million users and a lot more people may see that page.

After 3 hours, my flat screen TV would not turn on. I called Samsung and they said they would pay to replace the capacitors but if it was anything else, I was responsible. The tech came and replaced the capacitors, however, the main board was bad. Now in only three years, I am having to replace a TV. Well, all I can say is I have had Sony and JVC TVs for over ten years and the next TV I will purchase will not be a Samsung. I also intend to tell friends and my employers about this product and advise them to purchase more durable and reliable brands.

I bought a 40" Samsung LCD TV a little less than 2 years ago. I went to turn it on one day and it had no picture. There was sound and I was changing the channel, etc., but could not see anything on the screen. After doing some research on the Internet I discovered this to be a very common problem with Samsung LCD TVs, so I called Samsung Canada about my problem assuming that they could do something to help. After dealing with an inept customer service representative, I spoke with their supervisor and was told that because it was not on their "list" of manufacturer’s defects, there was nothing they could do.

We purchased a Samsung LCD TV in 2008. After 3 years, the TV started turning on and off at start up, for about 3 minutes, until it stayed on. We called Samsung after looking at the message boards, and realized there was a capacitor problem. Samsung knew the capacitors in this model TV were bad, and they sent a repairman who fixed 2 of the faulty capacitors, at no charge. Great! However a few months later, the TV has started to do the same thing. The other capacitors in the unit, which Samsung did not replace, have obviously gone bad as well. I called, but to no avail. They said it was a "one time courtesy" call.

I purchased a Samsung LN T4066F from Best Buy approximately 5 years ago. I paid $2000 for this TV and I've loved it. Several months ago, I started getting pink dots on the screen. Of course, it’s out of warranty. But anything that costs this much shouldn't fail so early in its life. I have had and still have TVs that are decades old that still work just fine. Samsung.com said to try picture reset which I did. Their email said they had no problems with this TV, yet I see the pink dot problem all over the internet. I will now be looking for a repair person. But I really can't believe an item that costs this much, with as many problems as I see on the internet, is still selling and the company doesn't do anything about it. There’s more to come.

I purchased a Samsung LN46B650 television on 05-02-2009. The television worked fine until 12-01-11 at which time I noticed red and yellow vertical lines on the screen. I had purchased a 3-year extended warranty and am expecting the repairmen to come to my home on 12-16-11. Unfortunately for me the warranty company has had numerous complaints against them and the BBB (Better Business Bureau) has them rated C-, so I am not expecting anything different.

I bought a dlp 720 HDTV from Samsung. Less than 18 months later, I noticed that white dots (pixels) were showing up on the screen more often, pretty soon afterwards I was looking at a milky way galaxy on the picture screen from all the pixels that apparently burned from the computer board chip. I will never buy another Samsung TV. I contacted the Samsung and began to get the run around from this company. If anybody is thinking of buying a Samsung TV, forget about it! Save your money and buy something else!

My husband and I purchased a Samsung TV in 2009. The TV is now turning itself off and on. Of course, no warranty to get the TV repaired. Boy, do I wish we had checked Consumer Affairs before purchasing what we thought was a reliable product.

I have a Samsung LN-T4661F 46 LCD TV that displays the following symptoms. Three horizontal lines dividing the screen into four equal bands appear when the TV is turned on. The lines are barely visible on the left side of the screen and become more defined to the right. Along with the lines there is also ghosting that becomes more pronounced from left to right. This used to last only a minute or two at startup then progressed to 15 minutes. Now it’s almost permanent, clearing up occasionally. Once they disappear, the picture is perfect. If the TV is left off for a couple of hours, the lines will return.

I bought a Samsung LN46B650 on May 2, 2009, for $1,550. It is November 8th, 2011 (2 1/2 years later), and the screen has vertical yellow, red, & black lines. From what I can tell, after researching, this is a common problem with Samsung. I have a warranty for 6 more months from Warrantech (Brandsmart in Florida), however if you look them up on the BBB website, it looks as though it will be a nightmare to get them to fix it. It will cost $100 to $150 just to have someone come out and analyze the problem. My short-term solution is, I will never buy anything with the Samsung name on it again.

I purchased a 51-inch Samsung plasma TV from Wal-Mart online. I received the TV on 12/07/2011. The box did not have a power cord. I contacted Samsung and was told it would take up to ten days to have one sent to me. I was also told that I could purchase one at Wal-Mart and pay for it myself. Wal-Mart does not carry this cord. One would think a company like Samsung would ship the cord in a more timely manner.

I bought a 46" LCD TV in March 2007. The clicking noises began, late start up, pink dots, and lines on the TV. I called Samsung, but they won't do anything about it since it's "not one of the models affected", so therefore, I won't get the free repair some get. Thankfully I bought the Geek Squad extended warranty. It is covered under their four year plan. For those of you who don't have the option of someone to repair it for you, there is a very detailed YouTube video on how to change out the capacitors. It should cost less than $15 to repair it, if you do it yourself. I told Samsung reps they are making a lot of customers upset, for an easy $15 repair. It's a shame. Their picture (when it works) is awesome.

I paid $1100 for Samsung’s HP-T4264 Plasma in 2007. Last week, 11/30, the picture goes off and the clicking sound starts. Picture stays on maybe for a few hours if lucky. I cannot turn off TV or I have to go through cycle again—1, 2 10, 20-plus minutes. I unplugged, rebooted, and the picture may or may not come on. If it does, it’s for only a few seconds and then it’s back to the infamous clicking. Today, 12/7, there’s no picture whatsoever. It’s just clicking.

I purchased 46" LCD in 2008. TV started clicking and taking longer and longer to turn on. Yesterday, it clicked for 45 minutes before turning on. Now there are colored lines running vertically up the screen. I contacted Samsung online but they want $28 to give me an answer. It is a disgrace, just by judging the numerous consumer complaints here, that Samsung is not brought to justice. Something must be done. Sign me up for the class action suit! TV should be fixed or replaced by Samsung.

I just purchased a UN40D5003 40" Samsung TV. I am also hard of hearing, and must use a hearing device to listen to my TV. I tried contacting Samsung, and they said for $28.00, they would give me an answer to my problem. Is that any way to treat a new customer? There is no audio output jack to connect my device to. You would think that they would tell you that when you purchased the TV. I am very disappointed.

I purchased LN52A850 52 120Hz, 1080P LCD TV on November 2008 for 2,000 dollars. About 6-9 months ago, it had some picture problems with four horizontal lines going through the TV and some phantom pictures. Initially, it only lasted for about 5-10 minutes. Now, it lasts about 30-40 minutes but goes away after the TV warms up. The bottom line, I have called Samsung four times about this and they say it is out of warranty and can't fix it for free. I have read numerous complaints about the same issue and they just do not care about the product or the piece of ** TV they pushed on the consumer. I will wait for the TV to blow up, go black and eat my 2000 dollars. I will never purchase another Samsung product ever and highly recommend for all of those who read this to use your facebook/twitter accounts to get the word out and tell everyone that Samsung does not stand behind their product. Boycott Samsung products.

My wife purchased a Samsung flat screen 52-inch TV for a once in a lifetime Christmas present. For about two years, all was well with this television until the volume suddenly vanished. I could not figure out why I could not hear anything. I unplugged the TV and after waiting for everything to reload, lo the volume was found. However, after I turn the TV off for awhile and then turn it back on (usually overnight) the volume is gone again. So now I have to pull the plug each time I want to watch something.

My 50 inch Samsung Plasma TV has little blue dots all over the TV. They will not go away. What can I do about this? I have read all over the internet about his same problem. I think someone should file a lawsuit against Samsung for this problem. Now I'm going to have to buy another TV and this is not a good time due to it is almost Christmas and I have kids. I will never buy another product from Samsung.

We bought a Samsung plasma TV with an extended 2-year warranty from Best Buy on 2/7/11. About 4 months later, we had a green line appear and Geek Squad came and fixed it but left a couple of screws out the back, we later noticed. Right after that, a thick white line started showing up where the green line was but it went away, so we cancelled another repair. On 11/11/11, there was a thin black line going across the bottom and then it cracked right where the black line was and the picture went black and only the sound worked. We called Geek Squad and they wouldn't fix it because they said it was physical damage, basically calling us liars and told us to call Samsung.

This is a huge LCD TV. I think 52 inches. It started with pink dots, then stripes. Now it won't turn on at all. We tried to order the part from Samsung to fix it ourselves (since of course this happened immediately after the warranty expired). But they are out of the part. I can't stand the thought of tossing something this large into landfill - never mind what it cost originally and what I will have to pay to replace it. This seems like a fundamental flaw in their design. So many people on the internet are complaining of exactly the same thing. It seems like Samsung should conduct a recall and make this right for their customers. As it stands now, I would never buy another Samsung product again.

I have a 52-inch Samsung TV with blurred horizontal lines that come and go. There's a clicking noise when trying to start up and ultimately would not start up at all. The problem is the blown capacitors on the power board. Samsung sent out a technician to repair the problem twice; 6 months after the warranty expired and 14 months after the warranty expired (i.e. today). When I called the second time, Samsung told me they would only make a one time repair. I argued with them that they did make a one time repair on three of the eight defective capacitors on the power board the first time around and now I want them to make the one time repair on the remaining five defective capacitors.

I bought a 50" Samsung plasma mid 2009. Come early 2011, it clicks on and off then turns on showing a fuzzy green picture; then a loud 'pop' noise and it turns off and repeats the cycle. I can only stop the cycle by unplugging it. I took it to a repair shop and they say not only is the panel stuffed, but Samsung do not produce that panel any more. So I don’t even have the option of an expensive repair bill. Goodbye, $2200, goodbye. I will ever buy another Samsung product.

My 3-year old TV is doing the same as the others. It's a 42" Samsung Plasma and it turns itself on and off repeatedly nonstop. Like others, I thought Samsung had a good reputation. I also bought one for my bedroom. Now I'm waiting for the other shoe to drop.

I purchased a Samsung LCD TV, model # LN52A550P3F in February of 2009. While watching it, vertical colored stripes ran through the screen blocking any picture. I called Samsung, and of course, they can't do anything for me because it's after the 1 year warranty. I have 3 LCD TVs in my house, over $4k paid, all Samsung because I respected the brand name. After getting nothing from Samsung, I took it to the TV repair shop. It is a bad panel so it's not worth fixing. I paid $1200 for this TV. I will never buy another Samsung product again. They should stand behind a product better than this. Why pay for the name when it means nothing?

While TV was on, a loud pop came from behind it. The next day, the TV started clicking before the picture would come in. Now it clicks about 30 minutes before the picture comes in. I contacted Samsung and they referred me to a technician. The TV was only 2.5 years old!

I have a Samsung LN52A550 flat panel LCD TV purchased in July 2008 for $1700. This week it started to experience a problem which I found to be quite common in perusing Samsung TVs on the web. After it has been on for short time (15-30 minutes), the entire right side of the screen starts to flash vertically colored lines. It graduates into solid lines if left on for too long.

I have purchased LCD TV in July 2010 and just after one year, as the warrantee expired, the TV also retired. We did call the customer care and the service engineer visited last week. He suggested changing the mother board of the LCD TV. Probably what drove the service engineer to come to the conclusion is the prejudice in his mind or the real technical issue that mother board can not be repaired. If it is faulty or otherwise a product that is just out of warrantee of one year, I really can not figure out the nexus.

I purchased a 52" Samsung, model #LN52A650A1F, in May 2008. In July 2010, the TV would continually power on and off. Luckily, I had extended warranty and the power supply was replaced. Now in November 2011, the TV is doing the exact same thing again. I called Samsung and they acted like they never heard of this problem but they would send a service tech out to replace capacitors one-time only free of charge. Of course, this did not fix the problem. Samsung tells me I am now responsible for any additional repairs.

I have a 50" DLP TV that has started having white dots show up daily. After an internet search, I found that many people have had this problem. Most were told their model would not be fixed for free because they haven't gotten enough complaints but were later told that they would fix their TV. I called and was told my model wouldn't be fixed. I got on Samsung's twitter and was told that what they did for other TV owners has nothing to do with what they do for me and they will not fix the problem. I'm wondering if anyone else has been able to get them to fix the dots on their DLP.

I purchased a 43-inch PN43D430A3DXZA plasma TV on 11/27/11. After unpacking, screen cracked and no box damage. I returned it to the retailer and was exchanged for same TV. After 2 days of use, screen went black, cracked, TV popped and started squealing. I called Samsung, they say it will take a week for technician to look at TV, that's longer than it worked. Samsung was no help and rude on phone. I called a technician myself and they will respond in one day. I should have read this first! Now I am stuck with a TV that is junk. I will never buy Samsung again.

I purchased a 52'' LCD Samsung TV and 35% of the screen has colored lines running vertical through it. I talked to a technical support person and was told to have it serviced and he hasn't had anyone complain of this problem. I have the chat record to prove this. The TV was bought on September 21st 2008 and cost about 2k. The technician told me that the TV is toast and would cost more to fix than to replace.

It is absolutely horrid. People need to know that if they purchase a Samsung LCD HD TV, it will likely only last 2 years. I have extended warranty from Brandsmart on mine, and they, of course, refused to repair it (insisting it was customer induced). Although, Samsung themselves say, they do not have any idea why this happens, or which part to replace. I have reached out to both via several avenues, but to no avail. They just refused to acknowledge their TVs are built to fail after 2 years, and will not do anything to help their customers, even with extended warranties.

When I originally purchased the TV, I Loved it. That was February 2010. Now it's November 2011 and Sunday, while watching it, I heard a loud pop and the TV went black. Called Samsung and of course it's out of warranty. Considering having the service technician take a look at it which will cost me at least $60.00 even if I don't get it repaired. In the spirit of saving the planet it seems such a waste do materials to scrap the TV but I know that I will never buy a Samsung product of any kind again. What ever happened to the days when appliances lasted for at least 10 years.

I have a 40A550 since 2008, and after 3 years, the capacitor problem reared it's ugly head. Samsung sent the one-time-repair guy, and he replaced 2 capacitors. I suggested he replace all, but he only had 2 with him, and said this would do the trick. 3 months later, the capacitor problem is back, and Samsung says its my problem now, even though I explained that the tech only replaced 2 caps, instead of all, like I requested. Samsung should fix all the faulty parts in the junk TVs that they sold to thousands of people for thousands of dollars, at their expense. $ 1200 for 3 years of TV watching is **! Never again Samsung.

While watching my four-year old Samsung 43" TV, black smoke begin coming from the rear of the TV. To prevent a fire, the TV was unplugged. I called Samsung to no avail. They stated that the TV is out of warranty so I paid $300 for a private repair company to repair. Obviously, there is something wrong with Samsung Plasma TVs. Where do I sign up for class action suit?

My 32" Samsung LCD TV turns itself off and on multiple times within 10 minutes. Then the TV power cycles to the point where you get no picture, yet you can't turn it off. I have been dealing with this issue for a month. Samsung client service is absolutely no help. I've read online that dozens of people have this same issue, yet they kept saying they've never had a problem like this reported. When I asked where I can send a complaint letter to report the issue, the person would not provide me with an address. The TV is only 18 months old and it’s unwatchable. I would recommend that if you're looking for a quality LCD flat screen, stay as far away from Samsung as possible. I'll never buy another one.

My Samsung TV takes forever to turn on. As I was surfing for some information with my problem, I realized that a lot of customers had the same issue like mine, their TVs take forever to turn on. So I called their customer service, and reported that I had the same problem, and if they could fix it for free, because some people had theirs fixed one time free. However, I was told that the model I have, was not included with the same issue, so it's not covered. Strange that a lot of models have the same problem, but mine is not included. I believe this is an endemic problem with their televisions, but they don't want to fix it.

Samsung LN46B650 purchased new in late 2009. Manufactured in June 2009. Screen developed vertical colored lines and ghost images. Turns out to be a panel failure. Also turns out it's common. Samsung was no help and basically sent me packing. Never again Samsung.

For one year and four months, I obtained immense enjoyment from a Samsung plasma PN50C7000 TV performance and felt that it was worth the premium cost. But suddenly, the TV had total picture failure. After approaching Samsung with serious concern as to the integrity of the unit, I decided and paid an additional one thousand dollars for a replacement, the UN55D7900 LED TV. From the outset, the picture of the replaced LED was a deep disappointment compared with that of the plasma and as luck would have it, in less than two weeks of use, this LED also had a complete failure. I think it is reasonable to expect that the faulty LED be replaced by a new TV, since it was so new and barely used. My preference was for a new and less costly plasma unit. However, Samsung insisted that the main boards, including the motherboard, be replaced.

Samsung LE40A616A TV just under 3yrs old, to repair may cost 40% of the cost of TV, and replacement parts taking a week to procure. There is obviously a problem with inferior components, which is not being addressed. Don't buy Samsung TV.

We purchased a dlp in 7/5/07. If the television would have been without event until now, I would not complain, but this television has been out more than any television of any we have own or my friend have known. Sometime, up to almost 6 weeks, within the first 5 months it was out twice, a bulb and some else. Samsung fixed after many calls and long waits.

I purchased a Samsung 32" LCD TV Model LNT 3253HX/XAA three years ago. I have audio and no video, backlight is on. I can change channels but no video. Tech support was no help. STB is fine as it is running a 12" color CRT TV. After reading this blog, I am sick! My daughter now has no HD and I'm out over a grand. Samsung will get no more of my business. This set was Hecho en Mexico. Go figure.

I have two Samsung 42 in. TV less than three years old. Each TV has experienced black screens. Samsung sent a service tech to evaluate. He replaced capacitors in each TV. Within a few months, the problem has happened again. Samsung had me take it to an other service center. I just got a call saying it was the capacitors again and that Samsung would not cover the repair. I again called Samsung and was told they would not cover the cost of this second repair for the same issue. I have always been a loyal Samsung customer until now. I will tell everyone I speak with to not buy any product from a company that sells a product they know to be defective. This company is a disgrace.

I bought a printer CLX 2160 series 2 years ago but in a month it became out of order so I sent it into service. They sent me a different machine so I sent again and they sent another one. At the end they sent me court, so did I. Now we are still in court. I can give neither my money nor a new machine. I think it is better to share this problem with you. I think you should be careful with abroad salesmen. I bought it Metro gross market in Konya-Turkey and Samsung distributor in Turkey did not show any care to my problem.Thanks for your help.

I have a 55" LCD Samsung TV in my living room that the color is pink. I tried adjusting the color without success. I have only watched this TV set about 40 hours total since purchase (it is in my living room for guest usage).

My TV, like about a thousand other people's, is going on and off. My TV is out of warranty, and that is when it seems to happen to people. It's the price of a new TV to fix it, and it is a Samsung issue. It's not like everyone's TV is mistreated. It is the most prized commodity in the house, but I have an old tube TV that works still, after ten years. I wasted six hundred on this product, and it seems like a lot of others did too. Now, I have no TV.

My 58" Samsung plasma suddenly went black and silent. After checking the remote, I unplugged and then plugged it back in. When I noticed repeated clicking noises, a brief amount of startup chime followed by sound then another click and silence. Very similar to other complaints I found here. The TV is less than 2 years old.

Brand new TV bought in August 2011. "Smart TV" UN55D6300. Was experiencing with wireless connection for the word go. I purchased a new wireless and upgraded router, high speed modem, new wireless dongle, etc. No other issues with any of my other wireless devices. I am network savvy, so I played around with all sorts of network settings. Other issue I was experiencing was my external hard drive continually got disconnected. Contacted Samsung and spent hours attempting to diagnose the issue.

Just today after 4 years, there are series of clicking instead of the TV turning on. It’s been clicking for 45 minutes and still hasn’t powered on! Never again will I buy Samsung products. Can’t something be done about this crap?

Have an out of warranty DLP 61 in TV, model# HLT6187SAX-XAA. It has developed white dots on the screen. Did an internet search and discovered pages upon pages of this same complaint. Looks like they have a problem with their DLP chips. Called Samsung, was told my serial# does not fall into the recall and would have to pay for repair. If anyone has a class action suit going, sign me up.

90 Pin connection to LCD Panes of Samsung TV is cut. Please provide if the same pin is available.

I purchased a 50" Samsung Plasma in February 2007. For the past 3 months, I have had red lines in my panel. A service technician told me that it would cost $1800 to repair this problem. I am very saddened because I paid $1800 for the TV. I hoped it would last longer than 4 years.

I purchased a 50" Samsung Plasma in February 2007. For the past 3 months, I have had red lines in my panel. A service technician told me that it would cost $1800 to repair this problem. I am very saddened because I paid $1800 for the TV. I hoped it would last longer than 4 years.

I have a LNT4669FX/XXA model Samsung television. I absolutely loved the TV, up until two months ago. When I tried to power the TV on, I heard a series of clicks, which lasted a couple of seconds, now the hunk of junk clicks for five minutes, before it powers up. I called Samsung's customer service and they were rude, and of no help at all. To top it off, they had acted like this was the first time that they had ever heard of the problem. Ridiculous! I will never again, spend another penny on a Samsung product! And yes, I have spread the word.

I bought a Samsung 50" plasma TV. After 14 months, a horizontal line appeared. I called Samsung and they asked if I had extended warranty (beyond 1 year). Shouldn't a high end TV last for more than one year? Even cars (which are much more complex) come with warranty of at least 3 years. I now have about 30 lines across the picture. I will never buy another Samsung product for as long as I live. It’s complete garbage.

I purchased a Samsung 50-inch plasma in December 2009 and now it has crapped out. Not even two years and a $1000 later, I thought "Hey, it's Samsung. They're good, why do I need a second year warranty for?". Well, let me tell you. In my opinion, Samsung is crap, the DVD player died less than a year after I got it. Now, the TV. Samsung's "customer service" didn't want to help even if they know there is a problem with their plasma TVs, just look on the net and read up on all the complaints with warranty and service. So let this be a warning to you if you are ever ** enough to buy a Samsung product. Think long and hard.

Bought a Samsung HP-t4254 television in December of 2007. Product worked perfectly until early November 2011 when the infamous clicking problem began. A few simple Google searches revealed major problems with Samsung televisions manufactured from 2007-09. The company will repair certain units free of charge but not the plasma I own. Amazed that they can deny there is a significant flaw with their product. Noticed that in no less than 30 posts on this page the exact model number of my TV is mentioned and there are many more complaints that fit. Has anyone managed to solve this issue? Read some people paid $300 for a repair. Will the same problem pop up within a year? Is it worth saving?

We bought a 40in. Samsung LCD TV in about 2008 and for some time now, when we turn on the TV, it's clicking, clicking, clicking and so on until it finally comes on. I had a friend come over, she had bought the same TV so when I turned on our TV, she told me hers did the same thing so I wanted to see if anybody had a problem with Samsung. Boy, was I surprised. Time for class action.

I purchased a Samsung DLP in March 2008. Last week while watching TV, a thick, foul smelling black smoke began pouring out from the back of the TV. For fear of it catching fire or even exploding, I immediately unplugged the TV. The smoke was thick enough to cause me to gag. And I even had a sore throat the next day or so. What would have happened if my kids were watching the TV, or I had left the TV on and left the house? I think that this TV is a serious hazard. I contacted Samsung. Of course, they couldn’t help me because the TV was outside of its warranty period. With all the complaints I see, I believe a class action suit is in order.

I am pretty satisfied for the first four years of this purchase Samsung model hl-t5076s. Ok to replace the expensive rear projection bulb after 4 years. However, the pixels have now started to die leaving bright white spots on the screen. First it was 2, now it is up to 15 and very annoying. Samsung website for chat was bad and not helpful at all.

I was gifted 2 LCD TVs, series 4 and 3 Samsung LA 26C350 - 18033ZNZ400826 and LA 26A450 - 10393PBQ600231 but now both LCD screens have become white with no picture is displaying now.

I bought a Samsung LCD TV model LNT4065FX/XAA sometime in June 2007. In early 2011, the set started acting up. When I switched it on, thousands of tiny pink dots appeared. I switched it off and then switched it back on. The picture appeared normal. About two months ago, the problem escalated. Now when I switched it on, colorful vertical lines appeared. I switched it off and waited for a few seconds before switching it on. The million pink tiny dots then appeared. I contacted my cable provider Comcast which changed my receiver. Still, the problem persists.

I purchased a 40 inch flat screen TV on March 16, 2009. About 3 months ago after powering on it had no audio. Powering on & off several times sometimes brings back the audio. My understanding is that Samsung is not standing behind their defective product. There should be a class action lawsuit filed because the problem is evidently related to a design defect.

I bought a 50" DLP four years ago and it is now experiencing the defective white dot problem. Numerous levels of support have said that my specific model is not covered because it fails less commonly than others and they believe it is due to normal wear and tear. If normal TV usage causes a $2,000 product to fail after four years, they have worthless hardware.

I paid a lot of money for a 40-inch TV and it doesn't turn on for at least half an hour. I expect to have a TV last 10 to 15 years, not 4 or 5 years. Samsung has ripped off their customers and people are going to know not to buy their product. I am going on my Facebook tonight, tell everyone I know, they'll tell two friends and they'll then tell two of their friends, and so on, not to buy a Samsung TV. Samsung should refund their customers at least half their money, it only lasted half the time.

It’s an LCD TV monitor, SyncMaster (B2230Hd B2430HD). I recently purchased a Samsung television set from the United States of America, but on bringing it to Nigeria the TV picture displays only black and white and there is no sound. So what do I do? Someone proposed a DVD writer. Is this true? And what type do you suggest?

I bought 2 Samsung 42" Plasma TV's in 2007. Within a few months the main sound box went out. Good thing I took the extended warranty, it was covered. A few months ago the TV in the living room began clicking and turning on & off then would not stay on. The repair was so expensive that we just packed it up and put it in the garage. Now 6 months later, the bedroom TV is doing the same thing. I spoke to Samsung but they say there is no recall. They will advise corporate. I want to talk to someone. I see that there are many others posting with the same problem. Is there any thing we can do?

We bought a 40" Samsung LCD for our spare bedroom (model # LNT4065FX). It is four years old but hardly ever on. However, after two months, we started to hear a clicking. We assumed this was a norm for this type of TV. Our main TV died and we moved the 40" LED into our living room. Within two weeks, the clicking increased and there was ultimately no picture. We calculate that before the move, we had no more than a total of 30 hours of usage. I can offer Samsung numerous testimonies that the aforementioned is entirely true!

We bought a 48" Samsung Plasma TV on July 30, 2011. Three months and 1 day later, we were watching it and it just turned off, went black screen, and started making a clicking sound. We tried to get it to turn back on, but all it would do was click. We called Samsung and they were going to send out a repair person, but they were having trouble finding one in our area. Finally, they gave us the name and number of one and we have tried to get through to set up an appointment, with no luck.

I purchased a 50'' Samsung LCD TV and just over a year later, the screen has failed. The repair parts cost more than the original TV price. Not sure what the labor might be. I was advised by Best Buy repair to simply purchase a new TV. at 1900.00 a year. I'll probably listen to the radio.

My 40-inch LCD purchased in 2008 has screen pixelation and is getting worse. I don't know when it will go out completely. Watching shows with "snow" is no fun! The LCD screen is out of warranty (only 2 yrs.). I am screwed. The $1200 TV needs to be replaced in a little over 3 years; that is a lousy product. I will not be buying Samsung products anymore. The big companies don't care about their consumers. They know we will keep buying their crap! Not me. I can do without TV.

My 40-inch LCD purchased in 2008 has screen pixelation and is getting worse. I don't know when it will go out completely. Watching shows with "snow" is no fun! The LCD screen is out of warranty (only 2 yrs.). I am screwed. The $1200 TV needs to be replaced in a little over 3 years; that is a lousy product. I will not be buying Samsung products anymore. The big companies don't care about their consumers. They know we will keep buying their crap! Not me. I can do without TV.

I spoke with one of the supervisor named Steve. I am really disappointed with Samsung, Inc. because I spent more than $1100 on my plasma TV. I bought it on Best Buy on June, 2009. Now, my TV is not turning on. Something white melted on inside the TV. Just because the guarantee expired now, I have to take it to a technician to see what's going on. Also, I have to pay for the repair. I think that it is not fair because it’s a brand new TV. I used it for less than two years and it is not working. He did not do anything to help and just gave the phone for the technician. I think that when this happened, they should pay at least for the technician’s service.

I purchased a $2500 LCD TV. Model number LNT4671F. The TV had the dreaded clicking sound and will not turn on. This has been fixed. This is not the only issue. Horizontal lines started to show up after 1.5 years. Now the entire screen is filled with the lines and the TV needs to be replaced after 2.5 years. Samsung will do nothing and act as if they never get these complaints. The internet says otherwise. After a short search, I found a flood of articles and this model specifically. Guess I am out $2500.

I purchased a Samsung LCD TV (Model: LA 26D481 / Serial No.: **) on 11/10/11 from Chitrahaar Electronics, 205 Zone-I M.P. Nagar, Bhopal (Phone number: 0755-4223030). As per company's offer, they are committed to give me a pack of 50 DVD movies along with the LCD TV as a gift. I visited Chitrahaar Electronics thrice, but every time I do, they said that the company will send it later, then they will give it to me. We, customers, don't expect such type of response from vendor and company like Samsung. I request that you take necessary actions to provide me the gift pack as soon as possible.

I have a 2007 55" Samsung DLP Model #HLT5676SX/XAA starting to show white dots on screen. I called Samsung and they said that my model TV was not covered due to nobody else with this model is having this problem.

I paid $3000 for this TV. 20 months later, it started having bad image issues. It has lines, black spots, it was blurred, etc. I called the "Samsung Manufacturer" and their customer service act like this quality issue was never heard before and they were surprised. The Samsung company is well aware that this TV model has capacitor problems and they don't want to set a recall. I am sure that it is bad publicity for them. What a rip-off.

I purchased a 50 inches plasma TV. The TV was great until 15 months after purchase. The TV was on and it started making a popping noise, sparks in the TV appeared, and the glass cracked (assuming from the malfunction). We powered it off immediately; when we powered it back on, it started sparking and smoking! I'm glad the glass didn't actually shatter altogether and cause any injury (that would have definitely been a lawsuit).

I purchased a Samsung TV on January 15,2008, model LNt4061FX/XAA, serial number AHBA3CSPB322330 that has been slow to power up from day one. Now it will not power up until after ten plus times. It is frustrating to have a product that is new with a problem. From research, it appears in my findings that this a universal problem with many of all of Samsung's TV products. I would expect that the company repair my TV at home at no expense to me. (Place of purchase out of business).

I bought a Samsung 52" LCD TV (LN52A75). After about 18 months, it developed a vertical red line about 6 inches wide. I called Samsung and was advised they never heard of this issue. (Ha! ) They said the TV was out of warranty and I would need to replace the panel. $1200.00.

I have a less than 3-year old 40" Samsung TV that clicks on and off approximately 20 times until the TV comes on. After browsing the internet, I discovered that most Samsung TV are experiencing similar problem. I was told by a Samsung Representative that it would be covered and just fax the receipt. A day later, she stated that it would not be covered. I have made numerous inquires on the web and found the exact same model that was repaired by Samsung, free of charge, that had defective capacitors. I will never recommend any Samsung products to my family and also, I am an active member of the Fraternal Order of Police and will express my dealing with Samsung.

I have a 42 inch Samsung TV that I purchased two years ago. It started turning on and off with a constant clicking noise at the back of the TV. I called the cable technician out and was told it was not their problem it's the TV. Now, the TV won’t switch on. It clicks continuous that finally I had to unplug the TV. This is ridiculous. I paid too much for a TV not too old only to break. I've had other TV’s not Samsung that lasted 20 or more years. This TV needs to be recalled.

I bought a 40" Samsung TV model # LN-T4061F in December of 2007 for $1200. Six months ago, the TV started having power on issues with the clicking relay switch, taking longer to power on. It now takes 15 minutes to power on with purple, pink, and green pixels on the screen. I hope there is a class action lawsuit against Samsung. From all of the posts on this page, there should have been a recall on the capacitor failure. I am boycotting Samsung and will make sure everyone I know does not buy any Samsung product.

I bought a 40 inch Plasma TV 2 years ago, and recently, my TV turns on and off by itself! I called Samsung and what a surprise. It's not covered and they are not aware of any problem as such! The amazing thing is that there are thousands of the same complaints on the net. Don't buy Samsung. I should have bought Panasonic like my other TVs. I'm sticking it to the US again. Thanks.

There was a white horizontal line across the screen. The technician, after looking into it, said that I would have to replace the panel of the TV and the cost would be Rs13,000. I spoke to the local head who referred me to the ASM at Ernakulam. After much debate, he said he would offer me a discount and the funny part was he said there is only a one-month guarantee for the replaced part. Don’t they have confidence in their own products?!

I have model LN46A550P3F which bought 3 years ago. It has stopped working and will not power up. A continuous clicking occurs until I unplug the TV. Looking at other complaints, there seems to be a rather large amount of people with the same problem. This was my replacement TV. It's because the first one failed at just 6 months after purchase. Samsung really needs to step it up and get it together.

I purchased my 46"Samsung 3 yr ago. About 2 mos ago, it started clicking when trying to power up, taking 5 min to 1/2 hr to turn on. Now, it does not work at all. After calling Sears repair, I was told it was the power supply board and it would cost hundreds. Then I called Samsung and was told it was wear & tear and that my model was not on the recall list. What recall list? Wear & Tear are you kidding! Now, I have a TV that does not work and I'm in a contract for cable! It is evident that this is a very common problem. Samsung needs to step up to the plate and make good on their products. Shame on them!

After 4 yrs of operation, my 2007 mfg HP-T4254 model plasma TV started the clicking on-off gradually to the point of not on at all. I called for service, and there was minimum charge of $180 plus part -$98 plus tax = $297. The tech was knowledgeable, skilled, and quick. I had 4-days without TV. Plasmas are made for various selling prices, maybe all types are. Supposedly, Sears, Costco, Walmart etc, sell models with lesser quality to compete on price. But for a 2007 model, 4 yrs of operation, 10,440 hours of the expected 60,000 hrs life, I am not disappointed. No one can predict the life of the power board SMP but quality parts, if different for various retailers, would be good info to know.

Everybody on here is ** stupid. Yeah, Samsung is the manufacturer but they didn't build it and it's just on the 2007 and 2008 models. They have a list for the free repairs and if your model is on that list, then you get the repair. I'm letting you know now that no LNT models are on that list.

I purchased a 46-inch LED 3D 7000 Series TV, top off the line. Well, 6 weeks of use, the unit is on a surge protector with my other electronics, it started showing red lines through one half of the TV then it goes full. 1/2 of the TV is like it's a negative from a film developed. I called Samsung as it had less than 30 hours on it. Week or so later, they sent out a tech and said the circuit board was bad and they had to order. So I went another week or so until the part arrived. Someone took a day off work to be home and they showed up x amount of days later and changed the part. Two days later, same thing.

I purchased a Samsung 52" Plasma for $1299, and later, it will not power up. I called Samsung and they said they never had this problem before and was told to get a technician for about $210. Our television is only 2.5 years old, and Samsung will not stand behind their products.

To fix the problems with powering up your Samsung, I did the calling dance with Samsung, but there was no help there. I got a quote from a "Samsung repair person" of $360+. If you have any basic knowledge (or know someone that does), go to your electronics store, get 2- 1000 uf-16 or 20 v capacitors (I used 16v), find the 2 swollen caps (almost center of tv-4 caps in a row vertically-the 2 bottom ones are the problem) replace those and you're good to go! $.90 cents and about one hours work. A little hassle (of course), but saved $360+. Good luck!

I have a Samsung 40 inch TV which is three years old. It takes at least five minutes to power-up and makes clicking noise. Samsung Tech support is not very helpful. I am not happy at all about this product and service.

I have a 61" Samsung DLP Model #HLT6176SX/XAA showing white dots on the screen. When I googled my issue, I found several people and even Samsung replacing the part as a known problem. So I called Samsung and they told me that my TV was not covered. I read up on it more and found a Samsung Support Facebook page with a support form. I filled it out and received an email and they're sending someone out to fix my TV, free of charge.

I bought a 32" Samsung TV of 4th series 2 years ago. It has a good look, shows clear images of pictures and is suitable for small families also. It was good running for 2 years but one day all of a sudden the sound system has stopped working. So I sent a complaint to the service center of Nalgonda. They came and did something to the TV and now the picture also became inverted. They took it to their center for repair and kept it with them. It has been more than 2 months now but they still haven't returned our TV. They are delaying everything, saying that it will take more time to get spare parts from the company.

In my 32" 3-series TV, the capacitors are leaking and bulging. This is a faulty part, leaking is indicative of either a defective product or a product that is the incorrect part for the application. The 3-year-old TV will not turn on. I contacted Samsung directly and they told me because it was more than a year old it was no longer their problem. It is a defective part, they know it, and have known it for some time. It is dangerous, and wildly dishonest for them to refuse to fix the part.

I bought a Samsung CW 29Z30 from Goel Brothers in Bulandshahr(UP), India. I am very disappointed to say that I'm getting the worst customer services because after many calls to Samsung's showroom, one person came but was also not able to solve the problem and this is happening from the last 6 months. Right now my TV is not working so it is requested to take some serious action as soon as possible. Hope to see you soon.

I purchased a Samsung 42" LCD for $1000.00 dollars, and later, it will not power up. I called Samsung and was told to get a technician for about $250. Our television is only 2.5 years old, and Samsung will not stand behind their products. It is time for an AZ class action suit in order to get our hard-earned money back. It seems that too many people have the same problem and Samsung is refusing to stand by their products.

I bought a Samsung TV LN-4053H back in December 2008. I notice that it started clicking when I turned on the power. I called Samsung, but they told me that it was normal wearing out of the TV, and I need to fix it on my own expenses. I told Samsung I did some searching online and many owners have similar experiences. Samsung insisted it was normal. I won't buy any Samsung products anymore.

Purchased LED TV mode # LN46a630 for $1500 in 2009 and screen goes all white 2 years later. It appears to be a common problem and CS at Samsung say nothing they can do about it and that they have received no complaints. See additional complaints at http://forums.cnet.com/7723-13973_102-359235.html

I purchased a Samsung TV, model# LNT5271FX-XAA in December 2007. The power board is broken (clicking noise) and will not power on the TV. This is a known design flaw by Samsung. Samsung refuses to fix the TV free of charge since it is beyond 3 years old. This is a very bad business given that millions of TVs have been impacted and Samsung knows this is their fault.

I have a Samsung LN40A750 that I bought on July 2nd 2008. It began to have problem when turning the set on and went online to see if I could find any information. There is an obvious capacitor problem with a number of sets from this manufacturer and getting any assistance from Samsung is a hit-or-miss proposition. I was told that my set does not qualify for free fix, so I'm going the do-it-yourself route. I removed the back of the unit this morning, and found two bulging, and leaking capacitors.

My TV shows double image with two black horizontal lines on top of the screen. I bought this TV (UN55B6000) less than two years.

I have a Samsung 40" TV that is about two-years-old and just recently the TV has been taking a long time to power up. It didn’t take much searching to find out that this is a known issue with Samsung, but that they refuse to replace this cheap capacitor. I have called Samsung a few different times, and one time a supervisor told me he would get a local guy to come out and fix it. I thought, yippee. The local TV repairman called me, and said there would be a charge. This really made me mad, because I told the supervisor I wasn’t going to pay for it. I have the supervisor’s name and telephone number.

We bought our 43-inch Samsung TV about 2 years ago. We are experiencing the same problems noted on this forum. The TV is taking longer and longer to come on. It just clicks like it is trying to start but can't. We are also getting a pattern of dots on the screen that clears by turning the TV off and on. We have had trouble with our Samsung microwave, too. Every day, it takes longer and longer to turn on the TV. I feel that we have been defrauded out of a lot of money. I will never buy another Samsung product, nor will I advise others to buy one.

When we turned the TV on, it takes a few minutes and then it starts flashing the picture. We had brought it to a repair shop. He replaced the control panel twice in the last 3 months. I came home from work today and turned the TV on, and it's doing the same thing again. I just want something done to keep this from happening.

We purchased a Samsung 46 inches TV in July 2008. About a month ago, we started experiencing similar problems as described by other consumers with the TV taking a while to power up. At first, it would take a few minutes, then about 30 minutes. At that point, we called the 1-800-SAMSUNG. They had us to do a hard reset, which allowed the TV to power up at that point. However, after that time, it began to take longer and longer--an hour and the longest being four hours.

We contacted Samsung because our 40" Samsung flat screen (purchased on June 23, 2008) would not power on. This is a known problem to Samsung and they know what they need to do to fix it, yet they will not for us. I have heard there is a class action lawsuit about this and I will definitely research this. We paid $1,000 for this TV, a little more than 3 years ago, and it is no good to us unless we spend more money on it. That, I believe, is throwing good money after bad. Plus, who knows how long the repair will last? I'm not going to do it. You will find my Samsung at the dump soon. Never ever will we purchase any Samsung products again in our lifetime. I am going to make it a mission to tell all I know how Samsung does not back their products. I'm back to using my 15-year old Zenith!

We purchased a Samsung Plasma Large Flat Screen TV from Sears in 2008. We have not had any problems with it for those three years. We purchased the three-year extended warranty when we bought it. Warranty was up in April of 2011. It’s October now, and the TV screen went black then it was making a static sound from the back of TV. It started smoking from the side buttons then from the top. I unplugged the TV ASAP. This is when I looked online and found many others who have had the same problem with this Samsung TV, right after that 3-year time span.

We spent a couple thousand on a 46" LCD TV in April 2008. On 10/17/11, I turned the TV on but instead of a picture, all I got was no power and a constant clicking sound. The only way the clicking stops is if I unplug it. I did some quick research to find out the clicking is caused by "faulty capacitors on the power supply board". We paid for additional warranty but that ended in April 2011.

I purchased a Samsung 40 inch LCD LNT4053hx/xaa model about 4 years ago. Within 2 years, the TV took a while to power on. You would turn it on and it would just click, making a ticking noise trying to power up. After about 2 minutes, it would power up. We had the IP PCB board replaced in 2009, and now, 2011, we need another to be replaced. We paid over $800.00 for this TV and Samsung will not cover the $202.24 part excluding a technician to change it. I think this is horrible. We went with Samsung because of the quality name. Stay away!

I purchased a Samsung TV and at 14 months later, vertical lines appeared on the entire TV screen. Now, the TV tech says that the screen is bad and will cost more to replace the TV. From everything I have read, Samsung has known about this problem and continued to put this poor workmanship and design of a TV on the market anyway. I want my money back because I lost money for purchasing the Samsung LCD TV.

Our Samsung TV changes tuner and/or channels spontaneously. The defect seems to have occurred just beyond warranty term (conveniently) and is apparently irreparable, lest I want to pay for costly repairs or a new TV, which certainly won't be a Samsung. I'm pissed and I won't gamble on a relatively new TV company again.

I purchased a Samsung 61 inch DLP TV about 2 years ago, give or take. It started popping up these white dots, first there was one, then it just spread like a virus. Samsung of course would do nothing, but luckily I purchased extended insurance from the store that I bought the TV. So three days ago, I had them come out and fix it. It was great for 2 days. Now I have no picture but I have sound. There’s no picture unless you stand right up in front of it and you can see a faint picture.

I bought this TV in December 2007. Within the last month, the TV has been getting horizontal lines across the TV with it being black beneath it. The left side of the TV is darker than the right. Sometimes, the line is about 1/3 of the way up the TV, sometimes 1/2, and sometimes, the full screen. Pictures of my experience can be found here **. All Samsung support has said was to reset the picture settings and plug it directly into the wall--neither one worked, obviously. I am pretty saddened that I can't get four years out of a $1,700 TV. It looks like I'll be buying $500 LCDs from here on out--cheaper to replace.

I purchased a Samsung 61" DLP TV. I am now seeing little white dots. I checked the online boards and found that Samsung was fixing this issue even out of warranty. However, when I called, I was told no. They said that my model was not being fixed. It uses the same technology and has the same issue as the models being fixed. But for some reason Samsung has decided that they will not fix this issue. The TV has been rarely used due to extensive travel in the past couple of years. I still have a different brand using the same technology. It's 2 years older and it still works fine. We will never purchase another Samsung product.

There is a manufacturer's defect with some model plasma screens; mine is 58B550 where the internal screen gets cracked. My TV is 21 months old and was used very little, but is now worthless. The New Jersey AG reached a settlement with Samsung back in 8/2009 for a 2-year period moving forward. I think it's time for another one.

My Samsung TV has the same problems that everyone else is writing about. It just cycles through trying to turn on. This started about a month ago and now the TV is not turning on. I have called Samsung and they tell me that my model is not affected. Funny, I have read many complaints about the same model and same trouble.

Samsung executive relations department does not want to honor their warranty for my cell phone device, Samsung sleek touchscreen. The cell phone is defective according to Samsung's customer service representatives. The cell phone device has a defective screen.

I purchased a 46" LN-S4695D HD television in December 2008 and it just started to form white vertical lines and I was told it would cost $500 to repair. Samsung told me that they cannot help me. Unfortunately, I own 3 more Samsung products, but will never purchase another one and will tell others the same.

I purchased a 52" LCD TV in March 2009. This summer, colored lines would appear on the right third of the screen. They would go away after 10 minutes. Now they are not going away. I called Samsung and they would only offer to pay for parts. The repair company quoted me $250 for labor. This is not acceptable. I called the Office of the President and spoke with Kristyn ** but she would not help. I will never buy another Samsung product. Let's get a law suit against them.

I purchased a 55 inch Samsung TV about 3 years ago. Within a year's time, the TV would cut off while I would be watching it. Because it was still under warranty, I called the manufacturer and reported the issue. They sent out a serviceman. I was not home, but my son was. The service guy said he fixed the problem, however within a two week span, the TV started doing the same thing. I called them back and they sent out the repairman again, this time I was at home and observed the serviceman replace what looked like the motherboard. This incident turned me against Samsung TVs.

We purchased our Samsung 40" model LNT4060F in 2008. In early 2011, it began to click 12 or more times before coming on. This morning, it won't turn on at all. I looked online for possible solutions and learned that this is a nationwide problem with no solution without paying for the cost of repairs on a 2 1/2-year-old television that cost us over $800.

I had an LCD 40 inch model #LN-T4032H television. The television started to take longer to turn on and on a couple of times it turned off by itself. Then, when we tried turning the television on, it just clicks on and off repeatedly for over 20 minutes.

My 32" Samsung LCD TV which was manufactured in Tijuana, Mexico, has faulty and inferior capacitors. I hope that is all, although a faulty mother board may also be a problem.

I purchased a UN55B8500 55" LED LCD TV from a dealer in Chicago in November of 2009, for $3800. I received the TV in January of 2010. It was explained to me that this model was on back-order and that is why it took so long to receive. The fact of the matter is, Samsung had to discontinue this model because of a patent infringement, I believe due to the back-lighting, with Sharp and Sharp won.

Since this is a complaint, I'm thinking the higher the rating, the higher the complaint level! I purchased a 50+ inch Samsung LCD in April 2008 Model Code HPT5054X/XAA. I never thought in a million years that I would have spent that kind of money on a television that would only last 3.5 years. I also never in million years thought that I'd be reading/typing complaints on such a big name brand. Over the last year, the thing just started powering itself off periodically. About a month ago, I fell asleep watching a show and woke up to a totally black screen. Since the sound was not affected, I continued to the morning news --I just sat there listening. All of a sudden, I started smelling a plastic/wire burning odor. Then, smoke started spilling out of the top and a pop/bang that sent me running from the room.

I bought the Samsung TV LN40A550P3F little over three years and now on left side of the TV there are vertical lines and no picture. I called Samsung couple of times and their solution is to call a repairman. I don't think anyone can afford to replace TVs every two years. I always bought a Sony and this will be my first and last Samsung. Please do not ever buy Samsung TV.

I purchased a Samsung 52" LCD a little over two years ago. Now, it won't even turn on. A Samsung tech came out and told me that I need a new "board". He said it's like a motherboard and it is not under warranty. I am having a hard time getting the tech back out with my "board", as Samsung only has 6 service reps in the entire city of Houston. Scheduling is a nightmare, as I work full-time. I usually buy Sony products and never had any problems with my Sonys. The Samsung was on sale, so I took a chance. What a mistake! I will never buy another Samsung product. Bad product, bad service centers!

I have a 50" Samsung Plasma TV that I bought exactly 1 year and 1 month ago. Model Pn50c450b1d. This morning it started clicking and shut itself off, now it won't turn on. I called Samsung and was told it was the capacitor. Which that part is only $12, yet to have someone fix it is going to be $200-$400. I am just sick. A $1,000 TV that didn't even last but barely a year. I called Samsung and they didn't even care. I thought they would be a reputable company to buy electronics from. This has me very disappointed. I don't even know if it is worth getting fixed.

I have a 61" DLP model # hlt6176sx/xaa. It has little white dots showing up. When I search Google for my problem, I found several people with the same problem and from the looks of it it's a known issue that Samsung has been covering out of the manufactures warranty.

My Samsung 52-inch LCD television is making clicking noises and will not turn on. I purchased it in August 5, 2008 with a three-year warranty. I contacted Samsung CS number 1-800-726-7864 and was told that Samsung changed their warranty to start the date of the final production for the product. In this case, the warranty would have begun in April, 2008. So, the warranty clock starts clicking the day the product comes off of the production line, not the day of purchase. The capacitor problem is ours now to fix. I will not purchase a Samsung product again.

The TV worked great for the first two years. I purchased it in May 2009 and the problems started yesterday. There was no picture but there were red and yellow vertical lines on both sides of the screen. I haven't contacted Samsung yet, but after reading the comments here, I'm not hopeful about the outcome.

I have a 40-inch Samsung LCD TV that is less than 2 years old and it is powering off and on. This morning, it would not turn on at all. I paid over $800 for this set, just to find out Samsung has known of this problem and has done nothing to help the consumer out. With the economy the way it is, myself and a lot of other people can't afford to buy new TVs. Needless to say, I will never buy another Samsung product.

I bought a 40" LNT4061F Samsung LCD HDTV, on 1/18/2008. Recently, the TV has been clicking on and off, and taking a while to turn on. Upon extensive research, this particular TV has an ongoing problem with the capacitors. I called Samsung twice but they have refused to fix and insists that this model TV is not covered under the known capacitor problem. I am very disappointed that Samsung will not stand behind their product. Maybe there should be a recall before this known problem causes a fire.

By the end of I bought a LN T4052H flat panel television. It has the common problem of clicking about 20 times before turning on. I hope this doesn't cause a direct short and burn the house down. Simultaneously, it has lost the ability to go to wide screen.

I bought Samsung 55'' LCD HDTV about 5 years ago for $2500.00. It started taking longer and longer to come on. And when it did, it would have like little star burst on the screen. You could turn it off and right back on, they would go away. But now, it won't come on at all. Why isn’t BBB doing anything about this? I see that they are still selling that product to people.

The TV won't turn on. It takes forever, clicking sound, then off and then on, etc. It is a ln40A750RIFXZA model. I am very disappointed with Samsung. I guess this is what you get when you pay top dollar for some out of the country 10 year old slave worker to build Samsung's TVs. Never again will I buy Samsung!

I purchased a Samsung 46 inch LCD TV in August of 2008. Recently, the TV stopped going on. It would just click over and over. I had to unplug because I couldn't even shut it off. I called Samsung and they will not fix it for free because of the production date. I know that this is a known issue with this TV and they should be standing behind their product instead of selling us faulty products.

Our 40 inch Samsung LCD HD TV, model number lnt4061F, started to take forty minutes or more to turn on and when it finally came on, it had a totally distorted picture with pink dots throughout the screen. It was two months out of its one year manufacturer's warranty.

I bought a 50-inch plasma PN50B450 1.5 years ago. The first one out of the box had a faulty screen with a line down the middle. Now, the second one has the same issue. I contacted Samsung but the TV is 6 months out of warranty. They will do nothing and do not acknowledge that the TV has an issue. If the first one right out of the box is broken like mine, doesn’t that make it an issue that they should tend to? They tried to get me to call a local tech to come out and fix it. But the quote was $200, nearly half of what I paid for it. This is ridiculous and almost feels like I have been scammed.

I purchased a 40" Samsung LCD (Model: LN40A550) 41 months ago. I know how long ago it was as Samsung is only repairing the capacitor problem for units that are 39 months old. Based on the comments on consumer reviews, I felt that I might have been able to convince Samsung to repair it--but was afraid that if it was something other than the capacitors that was the problem, I would be on the hook for a hefty repair bill. I have had a little experience repairing electronics so I decided to fix it myself. It turned out okay. I replaced two bulging 10V capacitors with 25V caps and two 25V caps with 35V--all 1000uF. It solved the clicking and power on issue.

I have a Samsung 40 inch here which is less than 3 years old. It inexplicably cycles on and off for probably 3 to 4 minutes before finally turning on.

I bought a Samsung LN-T5265FX/XAA 4 years ago. About 2 weeks ago, it started taking longer to turn on. Now it takes about 2 minutes. There are so many complaints about it now online with the exact same issue! I called Samsung. They told me it is not under warranty or recall, and I will have to pay for the repairs out of pocket. They have to know this is a major issue. I'm so frustrated and angry with Samsung.

I have a Samsung 50" DLP 720p. I've had this TV for maybe 5 years. I've replaced the lamp 4 times ($100 a pop). Although the lamp is brand new, the TV is still doing the clicking and turning itself on and off. At first, it was believed to be that the lamp had blown. Now, the picture goes off but we still have sound.

I purchased a 46" Samsung LCD TV on April 14, 2008 from Circuit City. It started acting up about a month ago - black screen, vertical lines, double imaging on right side of screen, very dark picture, after about 20 minutes the TV corrected itself. I thought it was my cable and had a service tech come out and check but the cable was fine.

I have a 52" Samsung TV Model no. LN-T5265F. My television is not even 3 years old and it started clicking four times, then 12 times, and now 27 times, before it turns on. Eventually it will not turn on at all. It seems to be the capacitor part. It seems to be an ongoing problem with Samsung TVs and they will not fix it. I will never buy another Samsung again.

After about 3 years, my Samsung LN-T4661FX/XAA started taking longer to start. It now takes about 3 to 4 minutes and clicks the whole time. I believe the issue to be the capacitors Samsung installed, that all similar complaints mirror. It is taking longer and longer for the set to start and it's very frustrating. I called Samsung. I was told my model does not fall under the free repair, and I would be responsible for full cost. I refused this service and decided to attempt repair myself. Whatever the outcome of my own work, I will never buy another Samsung product, period!

Two years and three years ago, I purchased two TVs (HLT5076SX/XAA and HLT6187SA/XAA) from a reputable electronics store. I started seeing white dots on both TVs' screens. I did some research and discovered this issue had been reported on CNET, by others with similar TVs.

I only had this TV for 4 years and the capacitors are already blown. I had to replace the power box, 6 months after the day it was purchased.

This is unbelievable! I thought Samsung was a reputable company. After two years of moderate use, my 46" Plasma also has a capacitor problem, and Samsung is of little to no help.

Samsung TV has sound but no picture. I'm completely frustrated with Samsung who has inherent problems with capacitor and TCON board issues. Samsung will not fix the problem.

I purchased a Samsung 40" TV in 2008 and now, it would not turn on. All it would do is make a clicking sound as it is switched on and off. I found out that Samsung installed faulty capacitors on TVs made in 2008. I read that Samsung used a 10-volt capacitor on a 12-volt board.

46" flat screen cycles on and off when turning TV on. TV is only 3 years old. Spoke to customer relations and asked to speak to the Executive Customer Relations Dept and was denied. Customer rep. said I would have to pay for the repairs. This is a common issue with this model and Samsung should pay for this and recall this product!

I have a Samsung LNT4042. The capacitors on the circuit board blew in less than 2 years. I replaced each capacitor, all 5. It still is clicking and won't turn on. Samsung knows that they produced a batch of bad circuit boards. They have the serial numbers of that batch but still put them on the market. The consumer is supposed to pay for the repairs as the LCD carries only a one-year warranty. What really irritates me is that Samsung tech support knew immediately what the issue was. Still, they are requiring loads of paperwork to see if they will repair it, which they will then deny as out of warranty period. Best Buy sold mine and also said nothing. 10s of 1000s of Samsung LCD, all different models, are affected in this issue. Yet, there is no product recall or immediate fix to the problem.

I have a two-year old LCD TV (Model: LN52a750R1F) that has become functionless. It will not turn on--it chimes, clicks, turns off and restarts this process indefinitely. Thousands of these complaints have become known. I received ho help from Samsung. When will Samsung step up to the plate and fix these?

I bought a Samsung LCD TV for about two years and I am already experiencing the clicking sounds before the TV turns on. I researched and found that many customers with Samsung TVs are having similar problems. It is unfortunate that Samsung has a defect but refused to help fix the problem. I will not buy any more Samsung products in the future.

I have a 46-inch, 1080i, LCD Samsung TV that was purchased on August 2010. About 1 week ago (1 year and 2 months) the TV started having dark and light lines rolling on the screen. I called Samsung and they said there was a firmware update. I completed the update and the problem was still present. I called again and the lady told me to fax my bill of sale, they could possibly fix it. I received a call the next day telling me it was out of warranty and there was nothing they could do. I have a washer and dryer too. We have had problems with the dryer as well. Do not buy Samsung.

I bought a Samsung 46' LCD HDTV in April of 2008. It started having turning on problem early this year. The red light blinks several times before it turns on. The symptom gets worse recently. It takes a few minutes. I did Google search. I found that it is common defect and Samsung has a settlement for a free repair or replacement for the defected parts that called bad capacitors. But when I called, I was told my product is not under the so called "extended warranty". They made a service appointment for me by their certificated repairing center. The technician will charge it for $200 if I bring it to their location, and $300 plus for home service for a work about 10 minutes, according to YouTube demo. The technician did confirm that Samsung has a law settlement and provides free repair. He said he does not understand why this model is not included.

I bought a 50" Samsung Plasma TV (Model# PN50B650) from Amazon.com in Jan 2010. After about 15 months of use (about 2-3 hours per day), there appears a thin black line running across the screen near the top edge. About 1 week later, there's one more line. Now, there are 13 black lines (3 near the top and 8 near the bottom edge of the screen). I called Samsung and they refused to help since the warranty has expired. The representative redirected me to a repair shop in town and they quoted me $900+ to replace the panel, not including the labor, shipping and handling. Shame on you, Samsung! A $1,200 plasma TV just lasted 15 months. That's enough. No more Samsung!

My LCD TV with model number LN40B630N1F, which is less than two years old, cycles on and off. At times the sound and channels will work and other times they will not. Unplugging and plugging the set several times may allow the TV to work.

I bought a 40" LCD (LNT4069F) in 2008. I started having the clicking/starting problem a few weeks ago. I did some research and saw that it's most likely a defective capacitor used by the manufacturer. I called Samsung. Their response? We don't cover this problem, good luck.

After three years, I've run into two significant problems with this TV. First, the standard capacitor issue, which Samsung decided to universally fix free of charge after a class action lawsuit. Second, the picture started to become distorted, dark, and has pulsating horizontal lines.

I purchased Samsung LN52A650A TV in 2008. It was repaired in 2009 and again, in 2010. Now for 3rd time, in 2011. The TV won't turn on then powers up and off repeatedly by itself. It's believed to be a capacitor problem that Samsung is aware of, but takes no responsibility to repair. I contacted Samsung and they will not help.

Samsung LCD TV $699.99

I have a 40" Samsung LCD TV. About one month ago, it started acting up. When I turned it on, it started clicking and going through some kind of cycle with each click. The ready light on the bottom of the screen was flashing as well, but the TV wouldn't come on. It'd take about 5 minutes before it comes on. The TV is not even 3 years old yet and now it does not even come on at all!

First, my Samsung bulb went out and it cost $160. Now, the pixel board, which cost $200.

I purchased the Samsung Television 2/11/2008, model number: LNT4665FX/XAA and serial number: AJ723CPQ108904V, the SX10 version. The television started making clicking noises and taking longer to come on. Now, it will not come on at all. Samsung had capacitors that were rated for 10 volts when the electronic system requires capacitors with 12-13 volts rating. This company is taking our money for a product that they know will quit working after the three year warranty. There are numerous complaints with no recall of the defective televisions. I paid over $2,000 for this television. I replaced my twenty year old console television for this piece of junk.

Four years after buying this TV, it will no longer power on. Great. My mom had a stroke and spends most of her time in front of the television. We are barely able to afford our expenses as it is and now, we have to fork out money for another TV. I will never buy another Samsung product again. I suggest that any one who is considering to buy one to do a little research first.

I purchased a 55" LED Samsung in February 2010. The picture was great and I enjoyed it. In September 2011, 18 months later, it is out of warranty and it is no longer working. I have read countless testimonies on similar accounts of power failure. The service rep wants upfront payment of $99 plus minimum repair of $300. I would rather break it into pieces and purchase from another manufacturer.

I called Samsung about a problem with my 50-inch plasma TV that I bought a little over a year ago. I told them I have 5 pixels running left to right in this TV. They told me it sounded like the panel was bad and it was out of warranty, and they would not do anything about it. I explained to them that when I bought the TV, I was remodeling my house and didn't open the TV until Sept. 20, 2011. I bought a bad product. From the start, they told me it was nothing they could do so now, I have an $800.00 paperweight. The model is PN50C450B1D. I think this would be a good case for a lawyer to take. I'm just like all the other people dissatisfied and will never buy another Samsung product.

I purchased a Samsung LCD TV (Model 52A550) in 2008. This 2011, the TV stopped turning on, and has the "clicking" capacitor issue. When I contacted Samsung, they refused to repair the TV at first, but when I persisted, then admitted there was a recall on the units for capacitor issues. But because my TV was purchased 39 months ago, it falls outside the 36-month window they will repair the unit in. Therefore, I was "lucky" my unit lasted as long as it did, but unlucky because it didn't die until after Samsung decided to stop fixing them.

Samsung produces 1080p LCD TVs (including our model number SAMLN46A750, purchased on 6/21/08) that have known manufacturing defects, related to the capacitors causing the television to cycle on and off dozens of times after only a couple of years use. This company refuses to pay for repairs or issue one-time extensions of warranties. Our TV requires a $300 repair. Avoid Samsung until they stand behind their products.

I have raised the request for Samsung TV 29” that it is not functioning properly on September 18, 2011. However, it was not resolved until this date and they need some more days.

My Samsung TV developed black lines and has progressed. I called to let them know that the $1,500 TV I got, 'just outside the warranty,' was having the spider webbing issues. Given that it was outside the warranty, I am out of luck. They are out of a loyal customer, as I did not want something better than what I had. I just want what I currently have, fixed. Given their lack of concern, I might just start a facebook page called, 'Why I hate Samsung now' and let all the complaints start up!

On Sept 18, 2011, my 46" Samsung TV started clicking when I tried to turn it on. I got on line and found that Samsung had bad capacitors in the TVs that were made in 2008. I called them and was told that they were no longer repairing the TVs for free. The next day, I brought it into a repair shop and had 3 bad capacitors replaced at a cost of $89.45. Today, Sept 22, 2011, I received a call from Samsung and was told that they would make the repair. I told the lady that I just paid to get it repaired. She said for that reason she couldn’t reimburse me. I told her that didn't make any sense. They were going to repair it free, but wouldn’t reimburse me for the repair I was forced to pay for. She said there was nothing she could do for me. It just doesn’t make sense!

After having my 50" television for 14 months, a thin black line appeared through the middle of it. I called Samsung and was told I am covered via extended warranty. I took my TV down from the wall to give all details at the back. I was told an Engineer will contact me. I did not get any calls from them to inform me when the Engineer will check my TV. So, I had to spend the next week calling them to ask when I will be getting this call. Finally, after a week I got a phone call from someone asking me if i received the phone call. I told them no and they said expect one in the next few days

My Samsung TV keeps turning on and off by itself. I have read so many posts online with people having the same problem. My TV is just out of warranty and I have contacted the shop I have bought from (Currys UK) and have to pay to get it fixed. The TV is about 1.5 years old. A product this good and costs $700 should not breakdown so soon. I can provide more info and serial numbers if needed.

My Samsung 40" LCD television wouldn't turn on at all after a few weeks of clicking every time at start up. The capacitors were diagnosed to be the cause of failure, the Sears repairperson told me they had seen lots of these with the same problem. They offered to repair it at $575.00, for a new board labor and house service.

I purchased a Samsung LCD widescreen TV, model # LN-T4671F over a year ago. About a month ago, the TV stopped turning on, producing only a clicking sound now until it is unplugged. I researched the problem on internet and found numerous similar complaints about the same problem. It seems to be a bad capacitor that Samsung knowingly installed in their televisions. I called Samsung, and after numerous tries, I finally got through and explained the problem. Samsung acknowledged the problem but refused to fix it free of charge.