Samsung TV Reviews

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About Samsung TV

Samsung Blu-ray manufactures Blu-ray players and related home entertainment devices. Its products feature internet connectivity and smart streaming capabilities. The company also offers versatile media options and compatibility with various formats.

Pros
  • High-quality picture and sound
  • User-friendly interface
  • Good customer support response
Cons
  • Frequent power issues reported
  • High repair costs after warranty

Samsung TV Reviews

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    Page 18 Reviews 3037 - 3237

    Reviewed March 4, 2011

    I have a 2.5 year old Samsung 46 inch TV. It went out a few days ago and upon my research I found the same issue to be apparent in thousands of other Samsung TV owners' experience.

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    Reviewed March 3, 2011

    I was reading the complaints concerning the Samsung line of TV's like my own (Model UN46B8000XF-LED/LCD & LNT4071F). I was surprised to read so many complaints concerning the unit powering on and off and lines in the screen. I have not experienced any of these issues. Shortly after purchasing my 40" LCD (LN model), I did notice a small ghostly white spot but since I have moved and replaced my cable service to Verizon, FIOS I have not seen this spot again.

    I was informed (by an electronics salesman in an electronics store) shortly after purchasing my 40" online that I should really consider investing (at least a $100 on a surge protector. He recommended that I purchase on a model they had in stock which protect even the cable connection entering the TV for $199! Thinking he was trying to make a sell, I asked now why would I need all that. He informed me random surges that occur through out the day & night in our electrical system could eventually destroy the TV or cause problems with the picture. He also showed me the $100 model & recommended that I at least purchase that.

    I reluctantly bought the most expensive one and I most say I've been very pleased with its durability. In August, my entire apartment flooded, the cheap surge protector (connected to the LED) & $199 were both totally submerged with the power on! The $199 immediately powered off cutting the power to all appliances (at times it has done this by itself I guess when a surge is detected). The cheaper protector did NOT power off. In fact, it gave me a little shock as I attempted to unplug it from the socket. I was surprised when the expensive surge protector dried. It actually continued working just fine. I then purchased another brand at Home Depot for $150 for my LED.

    The point of this story is I believe this equipment has been the difference in how these TV's last & function. Electrical surges can come through not just power lines but cable lines as well (Verizon FIOS comes with an installed surge/power supply box). My 40" has been working fine for approximately 4-5 years now (I play this TV ALL night long); so has my 46" LED. They do have slight delays when you power on but I noticed that with all LCD technology (at work with projectors, TV's, monitors, projector TV's). I strongly suggest that a excellent surge protector that comes with a lifetime warranty on the appliances connected is purchased when one makes such an investment. I truly believe that it must have made the difference. The surge protector warranty should also offer full refund monetary replacement complete with the value limit. The more you spend, the more protection & thus higher the dollar amount for the warranty. I made sure with both that the dollar amount covered the purchase value of the TV purchased. Surge protector model-monster power hts1000 & belkin as21200-08 (46)

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    Reviewed March 2, 2011

    Late November, 2010, I bought a brand new Samsung PN63C8000 TV set, top of the line kind of TV at the time, plasma 3D and not even 2 months into light usage, it started showing black lines across the screen. I reported the problem to Samsung right away. On 1/20/2011, got a trouble ticket assigned no. **, and the resolution was to fix it at no cost (on warranty), the screen panel had to be replaced. I was told to wait up to a week for the process to finalize, then a repair shop would contact me.

    Two weeks into this, Samsung contacted me to say that they could not fix it and they would have to schedule an exchange of the whole unit instead. They closed the original trouble ticket and issued a new one, no. **. The same thing, I had to wait till the process finalized and somebody would call me to schedule delivery. Another week passed with no progress. They were calling me again to tell me that they did not have units of the same model anymore and that they could only offer a full refund. Again I had to wait.

    I got tired of waiting and contacted customer service again. They told me that my case was being escalated to a higher authority department, the ECR one, and I would receive a call from them within 48 hours. It was on Friday, no calls over the weekend. I gave it Monday and Tuesday, as if 48 work hours, still no hear. I contacted the customer service again and complained about 48 hours and nobody calling. They took a note, said so, and told me to wait another 48 hours . I found ECR's phone number on the Internet and called them directly.

    They told me that they have my case, that they do not have the same model for an exchange and that they can only offer a refund. I refused the refund as I wanted the product that I bought. They told me that they sent an internal email to yet another department, the Exchange and Refund one, and told me to wait 48 hours for them to contact me. As they keep pushing the time, it looks like all reasonable options to get me my TV back working are becoming unavailable. I've been looking at wide black bar across the screen for over 1.5 months now, and still no fix, no new unit, no nothing.

    Simple refund will hurt my wallet badly. I will not be able to buy anything like that for the same money now, and it wasn't just a TV, 3D glasses alone cost me a lot of money, and those I won't get my money back on. And a game station that supports 3D. So with a refund I'll be in the situation where I'll either lose in quality (non-plasma, smaller screen, etc.) or in money as without 3D TV, all the 3D equipment will be a waste.

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    Reviewed March 2, 2011

    The left side of television has major burn-in (image persistence) and ghosting problem. I called Samsung and after explaining the issue to them, they directed me to local repair company as my TV is out of warranty.

    The repair company stated I would need a new panel, which would cost over $1,000.00 to repair. The TV is useless now after only 2 years of ownership and normal viewership. After Googling the problem, I was overwhelmed at the number of responses from people having similar issues with this model as well as others, especially after the 1.5 to 2-year mark (of course after the 12-month warranty has expired).

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    Reviewed March 1, 2011

    My Samsung (Model: LNS4692D) LCD TV is defective. My TV also broke just a few months out of 1-year warranty. It turns out that thousands of individuals have the same problem. Well known defect: T-CON Board part BN81-01286A. There should be a recall on this. I paid $3,500 plus tax and it is now stored in my basement.

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    Reviewed March 1, 2011

    My Samsung 50 inches TV, which I bought two years and two months ago for $2900, suddenly developed multiple horizontal lines a month ago. Initially, this Samsung TV will start only after ten clicking sounds. We called Samsung but we did not get any answers at all.

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    Reviewed Feb. 28, 2011

    I purchase a Samsung LCD TV LVS4052D on 7/18/06. And on June 2010, I noticed that it started to take longer and longer to turn on. By October 2010, the TV would not turn on. I contacted Samsung and they said a repair personal would contact me for service. After a month of not hearing from Samsung, I took the TV to my local authorized repair shop. There I discovered that the main board and another part was damaged and needed replacement. I wrote a letter to the office of the president of Samsung about my issue and a representative by the name of Lisa ****** called me within a week. This was in early December 2010. She asked that I obtain a copy of the original receipt and when ready call her at *** *** ****x*****. I got a copy of the receipt and called Lisa several times, but she never returned any of my call. I left numerous messages on the main # as well as her voice mail, yet she never responded.

    Finally on Feb 15, 2011, I was able to reach her by phone and she gave me her email to forward the receipt. I did so the very same day. I did not hear back from her as she had promised and so I emailed her again Feb 18, 2011. She has yet to respond to either my phone calls or email. What I want to know is if the company will assist me in any way. For a TV to fail in this manner means that it was quite defective from the start. This has to be the worst customer service that I have ever received from any company. Certainly, I will never purchase a Samsung product again and once the contract on my current cell phone expires, I will switch to another manufacturer. Very disappointed with Samsung because over the years I have always recommended them to friends and family. Never again!

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    Reviewed Feb. 27, 2011

    I had the clicking on/off problem on a 52" LCD Samsung. They sent a technician and changed out the board with the capacitor. It was way past my warranty but no charge! Thank you, Samsung! The TV was fixed!

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    Reviewed Feb. 26, 2011

    My Samsung LCD LN46A630M1FXZA had a display failure just after two years. There is a vertical band of color distortion which is pronounced enough that you can't ignore it. The technician says it had bad contacts on one of the thirteen integrated amplifiers - a very common issue. It is out of warranty and I am out of pocket, and it would cost more than half the price of a new set.

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    Reviewed Feb. 25, 2011

    I have a Samsung (Model: LN40A630M1FXZA) 40" LCD TV that I paid $1,200.00 for in 12/8/2008. It is 3 years and 2 months old and all I get is a black screen with sound and no picture. At the time when I was looking for a new TV, Samsung was one that was rated high by Consumer Reports. In my resurrect, we have found that hundreds of people are having the same issue with their TVs as I am in different models of Samsung TVs. The capacitors are defective in all LCD TVs that they manufacture. The defective capacitors by Samsung should be recalled and fixed at Samsung's expense. Samsung will refer you to a technician since the TV is out of warranty at a cost of $175.00 for trip cost plus the cost of parts--and that is, if he has the parts on his truck. If not, he will charge you for another trip charge. What a scam that they have going.

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    Reviewed Feb. 25, 2011

    I just called Samsung and was told that my model was "one month" out of the range at which people were getting the free fix for the cycling and capacitor fix problem. "One month," I told the representative (who was very nice by the way) that my problem was the exact same one that everyone else was having, clicking and cycling. So, it's just ridiculous that they won't own up to the problem and fix it, especially something as trivial as this. Samsung needs to own up to the problem here and fix it. I love this television. It has been great but, given this experience with Samsung, I cannot recommend it to anyone. I get that defects happen. This is a mass-produced product. But, when you know it's a problem, own up to it. Ridiculous!

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    Reviewed Feb. 22, 2011

    Our 3 year old Samsung 46 inch LCD TV costing $1500 quit working. They sent someone to change the capacitors, but that didn't fix the problem. After many calls and emails (and providing documentation of purchase), they said there was nothing that they could do (would do). Any repairs would be our expense. Buyers beware of Samsung!

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    Reviewed Feb. 20, 2011

    We bought a new 50-inch Samsung TV at the end of 2008. Thirteen months after our purchase, a thin black line appeared across the TV screen. Shortly after, we experienced weird popping sounds. Soon, the popping sounds went away only to be replaced with two more black lines. Samsung wants me to call someone to take a look at it. They said they had never heard of this before, even though I must have read hundreds of people having the same problems. I demand a recall! If you are having the same problems with your Samsung TV do not remain silent! Let the world know that they can't get away with this. YouTube, post or blog everywhere you can.

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    Reviewed Feb. 18, 2011

    My Samsung LN32A450 TV turns off and on. Sometimes it will not turn on at all. I come back to it at a later time and it works. This problem is intermittent, but with increasing frequency. I searched the internet and found several instances of this issue with other people.

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    Reviewed Feb. 11, 2011

    Samsung plasma TV went out three days before the Super Bowl because of bad capacitors and/or a power board. Samsung refused to fix the problems because the TV is barely over the one year warranty. This company has manufactured faulty capacitors and refuses to fix the issue is unacceptable and they will never get my business.

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    Reviewed Feb. 9, 2011

    Samsung LCD TV LNT4661F disposable after less than 3 years. Purchased March 2008. December 2010, started having black horizontal lines across top. Local technician diagnosed and said ribbons/microchips at top of LCD panel had failed. Entire panel needs to be replaced. Estimated repair is $800-$1000. Pleaded to Samsung to extend warranty. CNET chat room sees many others with same problem. Only 1 person reports success of getting covered by Samsung even after warranty expiration. Samsung only says they are sorry. Don't buy Samsung TV. Not work premium price if failing after 2.5 years.

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    Reviewed Feb. 9, 2011

    I called the warranty department. They told me they couldn't help me because they only repaired 2008 LCD models. I looked up information on the computer and it stated that there was a problem with the capacitor and it was defective and under-powered. Apparently, this is a common issue for TVs made between Feb. 07 to April 2008.

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    Reviewed Feb. 4, 2011

    3 1/2 years ago I got a 61" Samsung TV and a home theater. After 2 years though, the home theater no longer played the DVDs and has just stopped working. At first, I ignored it and just started ordering pay per view. Now, it would take 5 minutes to get it on then it just took longer and longer than usual so I called a TV repair person. Initially, they changed the lamp but realized that it wasn't the problem. They looked into the color wheel and then some of the common components that went bad, but these were still not it.

    In the mean time, I had been emailing Samsung of the problems with the TV having no picture and large white dots. They kept telling me they will look into it but this went on for a week. I talked to someone and they said they would fix the dots but not the problem with the TV not starting. What do I care if there are dots if I can't get the TV on? As I researched, I saw Samsung is being sued for this very problem. I'm now out of $2500 for the products I bought and $650 into repairs that didn't fix any problem. I do not have the money to now go buy a new TV.

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    Reviewed Feb. 3, 2011

    My 2 year old LN-T4661F LCD TV has horizontal lines and ghosting black areas on all video sources. It needs a new $1,000 panel. Samsung will not repair, will not share any cost, and will not provide discount towards a new TV. Better TVs are now available for less than the cost of repair. I will never buy a Samsung product again. A $2000 TV lasted 2 years and is now a total loss.

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    Reviewed Feb. 3, 2011

    I purchased a Samsung Plasma TV Model No. PN42A400C2D on Nov 27, 2008. It has been 2 years and 2 months since the original purchase at $699.00 and now the volume goes up & down by itself. Also, the channels keep cycling through on their own. The volume is now pegged at max and will not change. This is not even our main TV in the house and has had very little use. I came to your site and found others who had the same issues. These TVs should last much longer for the money we pay for them.

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    Reviewed Feb. 2, 2011

    I purchased a plasma TV from Fry's Electronics store. The manufactured date is Feb/2007 (Model Code: HPS5053XIXAA / Type No.: CD50P7 / Model: S5053 and Serial No.: B1943CNP2011) and it was purchased for $2,600.00. I had this TV set over three years, and, now when the TV is turned on, it stays on for a short period of time (20 minutes or so) and the picture goes out. However, you can still hear the sound.

    I had called Samsung and the representative said that the model number is not a consumer report listed as a defected capacitor product in her computer system, "only" the LCD TVs. I had told the representative the amount of money I had spent for a high-end plasma TV set at that time. I can now buy two LCDs for what I had originally paid for it. Hell, I can even buy a LED Samsung 3D for what I had spent back then.

    Being a loyal customer to Samsung, if I knew that it would not had lasted, I would not had bought it--just because it's not listed on your little report as being defective now. The representative responded, "I will send a tech out. However, if it does not have a clicking sound as reported for the LCDs, the repair technician will not repair it, and the cost would be your responsibility."

    Let's see just how many defective plasma calls they'll get after three years. This sounds like a good lawsuit to me. I suggest everyone to call Samsung and have their tech come out anyway. Just maybe, we would be listed in their little computers as the LCD, a defective product.

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    Reviewed Feb. 2, 2011

    My 3 year old Samsung 46" LCD television experienced the powering off described by many early on then seemed to correct itself. Recently the left half of my screen powered on dark to black. After 15-30 minutes it would correct and I'd have a normal picture. I contacted Best Buy and spoke to one of their geeks who told me that this was a common issue and since the warranty had ran out it would be best to live with it until it finally failed then buy a new set since the expense of the repairs would be prohibitive.

    Well less than a couple weeks have passed and it no longer corrects so I guess I need to purchase a new set. Maybe we consumers should start posting on Samsung's retailer sites maybe by taking a piece out of their pocket book they'll be more responsive to correcting their issues.

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    Reviewed Feb. 1, 2011

    Like many others here, I am experiencing the off/on clicking problem with my 3-year-old Samsung 42-inch plasma TV. I wanted to ask Samsung directly why they haven't issued a statement or a recall of these thousands of defective units. Check out their evasive replies below. Do you think I'll every buy another Samsung product? Will you?

    I bought this TV from Circuit City in August 2007. Two days ago it started the off/on switching with the clicking, which I see is a very common problem that thousands of your customers are experiencing currently. I would like to know why Samsung has not issued a public statement and/or recall regarding TVs with this problem? Doesn't Samsung care about its customers and its reputation? If I were in your position, I would do something quickly as, according to what I have read on Internet forums, more and more of your customers are stating that they will never buy a Samsung product again, nor recommend your products to friends.

    Samsung's reply to my first email: “Thank you for contacting Samsung Electronics. We understand that the TV turns off and on itself and makes clicking noise when you try to turn it on. We apologize for the inconvenience. We would like to inform you that there are no reported information on this particular issue with the HP-T4254.

    At certain times, it is normal for a TV to make a clicking sound, such as when you turn it on after a long period of inactivity or sometimes when you turn it off. If you hear a clicking sound and your TV is operating normally, there is nothing to be concerned about.

    However, if your TV clicks one or more times and operates abnormally, most likely your TV is malfunctioning. Abnormal operation includes, but is not limited to, the following symptoms:

    1. Powering off immediately after powering on
    2. Intermittently powering off
    3. Powering on by itself
    4. Constantly cycling on and off
    5. Not powering on

    6. Displaying a flashing standby light

    If your TV exhibits any of the symptoms listed above and clicks, your TV requires service. We recommend you file an online service request for the unit. Please open the following link to file an online service request to get the unit serviced: **

    Note: Please do not click on the link, instead copy the entire URL and paste it in the address bar of the Web browser to open the link. If you require any further information, please feel free to contact us. Thank you, Samsung Online support.”

    My second email: This is in response to your email to me below in reply to my original email to you at the bottom of this page. You state that "there are no reported information on this particular issue with the HP-T4254.” How can you say that when I have seen complaints about this and other of your TV models on multiple consumer complaint websites? My TV is constantly cycling on and off, while clicking constantly when it is off. Hundreds of other Samsung customers are experiencing this with different models of your TVs, including the HP-T4254. Do you mean to tell me not one of these customers has reported this issue to Samsung? Well then, let me be the first. I have, in just several hours, read of the bad capacitor problem. My question is, as I stated below, why hasn't Samsung issued a public statement and/or recall regarding these defective TVs? Your silence and denial will only hurt your company.

    Then, Samsung's reply to my second email: “We understand that you have written to us earlier that your TV turns off and on itself and makes clicking noise when you try to turn it. We sincerely apologize for the inconvenience. Your TV will carry one year standard warranty from the date of purchase.

    Samsung provides warranty to its products for a complete one-year of warranty, and if there is any issue between this period, then Samsung will get the issue fixed for free of cost. For further assistance, we recommend you contact our Customer Care Department at 1-800-SAMSUNG (1-800-726-7864). Timings: 24/7. If you require any further information, please feel free to contact us. Thank you,

    Samsung Online Support.”

    How Samsung can get away with this is beyond me. I think customers should bombard Samsung and stores that sell Samsung products (like Best Buy) with complaints. These problems is not occurring in the TVs until about 2 or 3 years, long after the 1-year warranty has expired. It's almost as if Samsung has put a timer on the problem. I guess they think the customer is going to run right out and buy a new Samsung TV.

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    Reviewed Jan. 29, 2011

    I bought a Samsung LCD 52" flat screen TV in May of 2008. It came with great reviews and it was a fantastic TV, until about three weeks ago. The picture started turning blue on the sides and there was swirling around the picture. I thought it may just have been the significant temperature drop, so I turned up the house heat and the TV was fine. Now, things in the picture that should be black were coming out in green, white, and other light colors had a dark red blur, and the blue just looked plain funny. I bought this TV for a couple of thousand dollars and I couldn't believe that it was doing this after 2-1/2 years!

    I called 800SAMSUNG and they referred me to an authorized TV repair service in the area that charges $80 just to look at the TV. After doing some research online, I've noticed that this is becoming a very common problem for Samsung owners and it seems that it is only a matter of time before I start having the issues with turning the TV on.

    The repair service charges were $80 to look at the TV, but they haven't diagnosed a problem yet. Most people have said that they needed a new T-CON board, but it was cost prohibitive. Others have said that the TV had faulty capacitors. I hope that this complaint will help urge Samsung to take some accountability for their mistake and make it right for consumers that will otherwise never buy a Samsung again.

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    Reviewed Jan. 29, 2011

    I bought a Samsung LNT4661F 46-inch 1080p LCD HDTV in 2007. During the last few months, I started getting white spots on my TV which went away after I turned it off for a few seconds. I called the customer service and I was told that it was a problem with some of their TVs (I should have recorded that conversation). Next, my TV would not turn on immediately (it took 30 seconds or so). As of yesterday, my screen turned dark and I could not see anything. I paid $2,200 for this TV and in 3.5 years, it has gone bust. I hope that there is a class-action lawsuit against Samsung.

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    Reviewed Jan. 29, 2011

    I purchased a 50-inch plasma television and after about 6 months while watching the TV, it made a loud popping sound and the screen went black. I called Samsung and they sent a repairman out to look at the TV. The repair man told me that there was an internal crack on the screen and in no way was there any evidence of physical damage. After taking the TV, the repairman called me back 2 days later to inform me that Samsung refused to repair the TV. After making several calls to Samsung and being refused access to speak to a so called supervisor, given the excuse that each person I was speaking to was the highest up person I could speak to, I got a call from the president’s office. Thinking that I might get my television repaired, instead I got berated by someone named Shawn who told me that there is absolutely no way Samsung will repair my TV and that I should not be filing complaints because I have been told already that there is physical damage to the TV. I was then asked if I spoke the same language as him because he is getting tired of explaining the situation to me. He was very disrespectful and really ticked me off. After basically blaming me for my television being damaged, he hang up on me after I continually asked him to have someone look at my television again and point out where there is any physical damage and if he himself could tell what happened to my television. Needless to say I am stuck with an $800 paper weight.

    I am now out of $800 for a television that is junk and out of another $800 to purchase another TV, but this time not a Samsung.

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    Reviewed Jan. 24, 2011

    I bought a Samsung 46" from Sears a little over 2 years ago. Last week, the picture froze and then it was full of pastel colored lines and the TV shut itself off. The red light kept blinking and the TV finally turned on after about 1 minute. This happened 3 times in a row. I didn't think about it again until yesterday, when it happened again, but this time, the TV never came back on.

    I called Samsung and found out about the capacitor problem and they will come fix it for free but if it is not that, then I have to pay $100 for the diagnosis fee for them to step through my door. It sounds like that is what it is after reading the numerous complaints on this website. Thanks for the information. Why on earth is this not recalled at this point? This seems ridiculous. It seems like they should at least contact the owners of these models and let us know so we can get it fixed before there is a problem. I too, will never buy another Samsung product going forward, and I just hope that it gets fixed and that there are no more problems.

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    Reviewed Jan. 24, 2011

    We have a 42" Samsung TV, with a Samsung stand which sits on our TV cabinet. At about 11:30 pm, while the TV was off, the glass/plexiglass base exploded, scattering glass shards all around the TV in about a 12” radius. It was a very loud explosion. And if anyone had been in the room, they could have been seriously injured. Samsung has not yet responded to us, but has not been encouraging, implying it was probably our fault. There is no electricity attached to the glass stand. The TV is less than a year old.

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    Reviewed Jan. 24, 2011

    On 9/26/09, I purchased a Samsung 46" LCD-LED HDTV UN46B8000 for $2,300. About the middle of November 2010, I started having problems with the TV "rebooting" and the right side of the screen would often look like a scrolling colored test pattern. At first, I thought it was an AT&T U-verse issue as I was having other problems with that service. After a month of AT&T working to fix the dropped signal issue and replacing every box and cable connected to the TV, it came down to "it's the TV". I contacted Samsung's customer service on 1/21/2011. My TV is past the twelve-month warranty. They gave me the phone number of the closest repair, Q1 in Garden Grove. After describing the issue again for the office assistant there and her checking with the techs, I was told that the entire panel would need to be replaced at a cost to me of $1,500 (which is the current retail for a new TV of the same type). Because I never talked to an actual technician, I wasn't able to tell them that the odd thing is that it only happens during the day. About 7PM, the TV starts working fine until about 7AM. I'll still get rid of the TV as a part-time TV isn't acceptable. Samsung has lost this customer.

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    Reviewed Jan. 22, 2011

    My Samsung TV went out, was serviced by a technician and 4 months later had basically the same problem. My TV turns off and back on every two hours, and every time it takes just a little longer to turn itself back on. I contacted Samsung and the repairs they recommended were useless. They also said the TV was out of warranty. Basically, don't buy Samsung TVs because the company can't or won't fix the problem.

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    Reviewed Jan. 21, 2011

    I purchased my DLP TV five years ago (Model: sp46l6hx). Within days, it blew up. It was replaced with one which developed white spots--then, the screen went black. The third TV was delivered, but it was still faulty. I told the store that I wanted my money back but they said that it was now over a month old so I would have to prove that the fault was inherent at my expense to get a refund.

    When I contacted Samsung, they told me to turn off and leave it for a while before turning it on again. I did this but the fault was still there. I phoned and visited the store where I made the purchase, but to no avail. I contacted Samsung again but they never sent anyone to fix it and they offered no help over the phone. I wrote to them but they never replied. Even after the guarantee ran out, I tried to complain but I was told that they were no longer responsible.

    I bought the TV to watch, not to use it as an ornament. I am planning on going down the legal route as I believe that this is an inherent fault, as do many other people. I can't understand why Samsung let this get out of hand without doing recalls--or if they have, I can't find a list! The best part of my complaint is when I tried to fill out the form to request repair, it stated that my model of TV doesn't exist! Does anyone else have this problem?

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    Reviewed Jan. 19, 2011

    My Samsung LTP468WX 46" LCD TV was purchased 5 years ago for over $4000. The power will no longer go on and when I called for service, they said that the part needed to fix it is no longer made. After days of calling for a resolution, I was lied to and told there would be an exchange along with a fee for an upgrade. Now, I have been told that the TV has depreciated in value 100% and I am responsible for buying myself a new television. I was also treated very disrespectfully by their customer service. Although the TV is five years old, it was rarely used, being that I work 80 hours a week.

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    Reviewed Jan. 16, 2011

    I purchased a 42 inch Plasma on August 2007 and the television has ceased to work. The selling point for the TV was a lifespan of approximately 70,000 hours. If the TV ran non-stop, it would take 7 years approximately to meet that time. The TV hasn't even been used a quarter of that time and it no longer functions. There are tons of posts and threads about these HPT4254 models. Samsung refuses to stand behind its product that cost over $2,000.

    Basically, I have a huge paper weight now. The price to fix it is almost as much as purchasing a new television set. I just want people to know Samsung products aren't made to last. Buy a really long warranty if you want the product to last!

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    Reviewed Jan. 16, 2011

    I have a Samsung LN52A850S. I was satisfied with the quality of the picture until after the warranty was over. At the 13th month, it started showing vertical lines on the left side of the screen but would disappear after warm up of 5 minutes and then 10 minutes. I called Samsung support, and they told me the repair representative will call me and since it is out of warranty, I will to pay $80 for them to come in and look at the issue.

    Finally, the TV repair guy came, looked at it without doing anything, and said that it's the LCD panel. It will cost approximately over $940 plus tax and labor. I called Samsung customer service again to complain. How can a 13 month TV go bad and what about the amount of money I paid? They advertised that it should last around 100,000 hours of usage but this was not even close. I pleaded with them to replace but they won't listen. Basically, they didn't care. It's tough luck.

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    Reviewed Jan. 14, 2011

    People who have problems with their Samsung TV, the capacitor issues, please call the FCC and/or the Product Safety Commission. They will not do anything until people start to file complaints.

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    Reviewed Jan. 10, 2011

    I purchased a 72" Samsung 1080p Slim DLP HDTV in February 2009. In November 2009, color began fading followed very shortly by the bulb burning out. We replaced the bulb on Nov. 16, 2010 and had to pay $200+ because our warranty expired in March.

    Very shortly afterwards, we began experiencing a problem with the TV turning itself on and off. We never knew how long it might stay on and we tried unplugging it for a few minutes and also overnight. Now it will not stay on at all.

    I contacted Samsung customer service and was directed to the company here locally that they contract with. The company is NISI and I was not impressed with their service nor their charge of $180 just to agree to come out and look at our TV and then we will have to pay whatever it cost to repair on top of that. Seems a bit pricey.

    I decided to investigate NISI online and found nothing but complaints against this company, which in turn led to my investigation of Samsung and finding the same complaints as ours over and over again from consumers around the globe. Samsung obviously is aware of this problem as it has been reported in many of their models.

    Samsung needs to recall these defective parts, which seem like it may very well be the capacitors on their power supply board. It is not right for any of us to pay for their obvious inferior part/parts and we should not have to bear the expense even if our set is out of warranty. When you spend $2,000+ for a TV, you do not expect problems like these in less than two years.

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    Reviewed Jan. 10, 2011

    When u pay $1,000.00 for a TV, you expect it to last more then 2 years. I’m having power up problems now and sometimes it won’t come on at all. I will never ever buy a thing that says Samsung on it again.

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    Reviewed Jan. 8, 2011

    My Samsung LCD flat screen television with model number LN52A550 refuses to turn on, powers itself off, and fizzles off into oblivion. As you stated on your website, this occurred after the one-year warranty has expired. They advised me originally that it was the "capacitor" and would have a technician come out and fix the problem at no charge. They further stated if the technician diagnoses something other than the capacitor, then I'll have to pay for repairs.

    Wouldn't you know that the technician diagnosed it as the "main board" needing to be replaced and with parts and labor that will cost me an estimated $375.00? Not only is the TV less than 3 years old and was purchased for over $2,300, NOW I need to pay an additional $375.00 to fix a defective product. Absolutely not.

    After speaking with Samsung and demanding this be rectified, they agreed to supply the "part" free of charge. But I'll still have to pay for the labor ($150 estimated). I am absolutely disgusted with Samsung. I had a Sony Television for over 10 years and NEVER had any issues with it. I demand Samsung reimburse me for whatever "labor" costs are involved with me getting their defective TV fixed. I'm not sure how long this "fix" will last, I would ultimately like for them to replace the product with a brand-new one. Any advise or assistance would be great.

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    Reviewed Jan. 7, 2011

    We bought a Samsung 46" Plasma TV (HPT4254X/XAA) in May of 2007. We watched it about 8 hours per week. It started cutting off intermittently in April 2010 and the problem became more frequent, until in September 2010, it could only stay on for a minute. Now it turns on, makes clicking noises but there is no screen. In June 2010 we were told by Samsung, "Sorry, out of warranty". We took it for a diagnostic in January 2011, they said part number BN44-00/6/A, a power source alternator, is bad. It would cost $350 to replace with a 1-month warranty. It is obvious that this is a defective part; too much power going through a part unable to carry the load burns it out quickly.

    Samsung is recalling and repairing similar TVs with similar power problems for free. But when we called in January 2011 they said out that our TV wasn't included. Given that we paid $1,600 for this TV, we expected it to last beyond 3 years and certainly more than 1,000 hours of use. Samsung is responsible for repairing our TV and replacing this defective part but refuses.

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    Reviewed Jan. 6, 2011

    I have a LNS4041DXX that I bought in 12/06. All the symptoms started a couple weeks ago. Delay, click and a long wait to come on (20 minutes). I am sure it is the capacitors that are talked about on the net. I talked to Samsung and at first I was told it was covered but today (1/6/11), I was told it was not. It is not in the series that Samsung is covering for this problem. Yet, I have seen reports of others who bought at the same time and they covered it. I paid big bucks for this and I am not pleased. We bought another Samsung last year. He said that one was okay. I will see about that.

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    Reviewed Jan. 4, 2011

    I purchased a new Samsung 46" LED TV on Black Friday, Nov. 26, 2010 from Walmart. On December 25, 2010, the TV screen turned blue a couple of times then it went blue and stayed blue. Needless to say, I did not have the box nor the receipt. I called Samsung, spoke to customer service representative and she indicated that someone would have to come out and fix it, and someone would be in contact with me in 2 days. After a couple of days, I called Samsung and asked to speak to a supervisor. I wanted to know why my TV had to be repaired and could not be replaced with a new TV as I had only owned the TV for 31 days and had paid new price for it.

    I was told that after it has been repaired 3 times in a year, I could get a new TV. Once again, someone would be in contact with me. The supervisor also gave me the phone number for a repair shop in case they did not contact me. On New Year's Eve, I called to set up repair and was told their hours are 8-5, which is the same hours that I work and someone would need to be home. Of course, I don't feel that I should have to miss work due to this. I called Samsung once again, spoke to the same supervisor Lamar and I was very upset by then. He told me that someone's schedule would have to change, either mine or the repair company to get the TV fixed. I told him that I had purchased 2 Samsung TVs in the past and this would be my last. He said he would call the repairman, try to work out something and guaranteed that he would call me back on that same day.

    It is now Jan. 4, 2011 and I still have not heard from Samsung. Luckily, the nice manager at the local Walmart told me he could pull my receipt from the registers and would take the TV back. Thank goodness for Walmart. It is sad when Samsung will not even stand behind their own product.

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    Reviewed Jan. 3, 2011

    I purchased a 42" LCD TV in the summer of 2008 and after two years, the TV is powering on and off. It was a Samsung TV model LN40A550P3FXZA, which I paid for $1,200.00. After researching online, I see a number of complaints and agreed with the consumers. Samsung isn't doing anything to fix this issue.

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    Reviewed Jan. 3, 2011

    I purchased a Samsung 22 inches LCD TV (1 year warranty) in May 2009. It worked fine until several days ago, when it wouldn't turn on. I checked with Samsung, and downloaded firmware. Then I uploaded it through the USB port on the TV--still nothing. Now I am faced with the repairs, although this problem seems to be rampant with Samsung TV's. My mistake was in thinking that Samsung has quality products. Never ever will I purchase a Samsung product!

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    Reviewed Jan. 2, 2011

    We bought a Samsung LCD TV model number LN46A750 less than 2 years ago and last week, we went to turn it on and it just clicked several times and then turned off, never producing a picture. I have read several complaints about capacitors and Samsung sent a technician out to change them but that was not the problem and they were unable to tell us what is. This is upsetting seeing we spent a lot of money and purchased this TV after doing a lot of research and less than 2 years later, we cannot even turn it on and Samsung will not offer us further assistance.

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    Reviewed Jan. 1, 2011

    I had bought a 52" Samsung LCD television (model # LN-T5265F) from Best Buy. A little more than 1 year after owning the TV, we began to notice several clicking noises before the TV would turn on. This clicking noise progressively got worse over the course of a month. Then, the screen failed to turn on after the clicking noises.

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    Reviewed Jan. 1, 2011

    We bought a Samsung Flat Screen LCD TV in October 2007. 3 years later, it started clicking on and off when it was turned on. It eventually stopped turning on. The model number is LNT4061F. We contacted the company but haven't heard back from them yet. After doing research on the internet, we discovered this is a very common problem due to faulty capacitors in the power supply board.

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    Reviewed Dec. 31, 2010

    My LNS4692D LCD flat screen TV stopped working. The audio plays, but the video does not. The TV is about 5 years old. I paid over $3000 for it. It will cost me at least $500 to fix it. I understand that a lot of Samsung TVs are having the same problem.

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    Reviewed Dec. 30, 2010

    My boyfriend and I purchased a 52" Samsung LCD back in '08. It was a big purchase for us and we had debated between spending a little more for the Sony or to stay in the middle with Samsung. We chose Samsung. About a year later, we began to have issues with it turning on. It started with a few "clicks" lasting only a few seconds and worsened as time went on. It would finally start after almost a half hour and all would be fine. We finally got in contact with Samsung and they made it seem like it was something that had never happened before. They sent out a repair guy and he charged $300 just to replace a little capacitor (I think that's what they are called). After that, everything worked beautifully; that is, until a few months ago.

    The TV started doing the same thing. And as of right now, it has been almost an hour of clicks and I do not think that it is going to turn on at all. What's odd is that it's just not the power that does it. It is also changing the "source" (in my case tonight, trying to watch a movie) that seems to cause problems as well. It's a bit ridiculous that a $3000 television is crippled by a piece of crap capacitor that costs $300 to fix. Granted, I could do it myself for about a dollar, but I really have no experience in dealing with boards and fear I would utterly destroy it or myself. What's even worse than all of that is that Samsung doesn't even acknowledge that there is an issue at all. This many people having the same problem is not coincidence.

    They should have had a recall on their televisions, offered free repairs, exchange, something! I began to do some searching for a class action suit as I was well aware of all the poor reviews regarding this same problem here and on other sites as well. I finally found a suit that pertains to the exact issues that so many of us are having! I don't know if I can put a link in here or not, so just search for Chimicles and Tikellis. Click on their site. Scroll down to the consumer protection section on the main page, then click on the Samsung television litigation link, and there's the info! I hope this helps. Best of luck to you all!

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    Reviewed Dec. 28, 2010

    My Samsung LCD TV LN-T4661F is having the same problem as others, not turning on and when it does finally, it has a pixelated picture. Samsung is now covering this defect as it is a capacitor problem. I called Samsung 12/27/2010 and they say this is a known issue. Samsung is now covering this defect as it is a capacitor problem.

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    Reviewed Dec. 27, 2010

    My 2 year old Samsung model LN54A630M1F has a problem with powering on. The TV is making a clicking sound when turning on power. It would not stay on, would click off and on. The repairman from Royal Electronics reported that the T-con board is bad and the panel is defective. The cost to repair the TV is over $900, which is not under warranty.

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    Reviewed Dec. 27, 2010

    My 2 year old 42 Samsung TV model HPT4254X/XAA recently began making a clicking noise. Not soon after, the TV would no longer turn on. I searched the internet (thebuzzmedia.com, earthinfo.org, consumeraffairs.com, forums.cnet.com, etc) on this and quickly found thousands of Samsung customers who had this exact same problem. I saw that some of the customers were getting the problem fixed free by calling 800-SAMSUNG. I called and spoke to Kia, who knew nothing at all about this problem or the free fix.

    She said a technician would call me back in a day and I would have to pay the technician. The technician called and without even looking at the TV, knew what it was as he stated. He fixes this issue on Samsung frequently and that it would cost $450! I called back 800-SAMSUNG and spoke to another representative who also had no clue about the free one-time fix I read about on the internet. She put me on hold for 10 minutes and let me know she found out about it, but I wasn't eligible because my model number ended with a different letter or something, even though it was the exact same problem.

    I spoke to a supervisor, Lamar, who even admitted that if they gave me the one time fix, it would only be a temporary solution as they are only authorizing to fix the capacitors. What he stated and what I read all over the internet shows that fixing the capacitors only allows the TV to work for another 6 months or so then the same problem happens again. The power supply board needs to be fixed, but Samsung will not fix it, even for those customers that they are giving a one time fix to.

    Samsung is ripping off the customer and should not be allowed to get away with this. They sold faulty products, are refusing to officially acknowledge it and are giving only some customers a one time fix that they know to be only a temporary fix. Please check the above mentioned websites or put in a Google search about Samsung clicking problem to find thousands and thousands of customers who are having this exact same problem on 1 to 2 year old TV's that Samsung is refusing to officially acknowledge. The TV cost $900 2 years ago, but they want $450 to fix a well documented manufacturing problem. I could get a brand new TV for $450.

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    Reviewed Dec. 22, 2010

    I finally contacted Samsung when it took 15 minutes for my TV to turn on. Customer service person arranged to have someone come to my home within the next 3 business days to change the defective capacitors. The person just walked out the door and my TV works fine now. Because the capacitors were faulty, the repair was free of charge.

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    Reviewed Dec. 21, 2010

    We bought our Samsung LCD 55" TV in June 2009. The TV is 18 months old. About two months ago, the picture started blacking out and re-appearing for no apparent reason. Two weeks ago, it died. No picture, no sound, nothing. After speaking with a Samsung Representative, I was informed that there was no warranty remaining on this purchase. We paid over $2500 for the TV and it should be considered a crime for businesses not to stand behind their products of such value. This should fall under the heading of the ‘Lemon Law’. Only after repeated complaints was I able to get Samsung to agree to repair the TV on a one-time basis only. This TV needs a recall more than a repair.

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    Reviewed Dec. 21, 2010

    Our 3 year old Samsung 42" LCD TV recently acquired a pen head white spot in the middle of the screen. We called Samsung. They explained that they would take care of it but there were no technicians in our area. They would do an exchange program with us. We did not agree to any of this. We were told they would contact us within 5 days of the email which was December 14th. Today we called and was told they still didn't know what the exchange rate was and someone would contact us. They act like they don't want to stand by what they agreed to in their email. Our Work Service Agreement # is **.

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    Reviewed Dec. 19, 2010

    On 09/05/08, I purchased a Samsung 46 inch LCD TV, model number ln46a750r1fx2a, for $2,399.99 from Best Buy. I have hardly used this TV in the past 28 months. On 12/13/10, the TV will not fully turn on and then shuts itself off and keeps turning itself on and off. I contacted Samsung and they told me to unplug the set for a few minutes and try again.

    This did not make a difference as they told me that if the repair fit one of the 3 or 4 scenarios it would be covered for 1 time free of charge. If not I would have to pay for the service call parts and labor. I skeptically agreed and they told me I would hear from a company called signature technology group within 2 days for an appointment to be made. As of this email (12/18/10), I have not heard from anyone. A $2400.00 television should last more than 28 months. This TV was hardly used. This sounds like the same problem I am reading about all over the internet. Anyhelp would be appreciated thank you.

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    Reviewed Dec. 18, 2010

    We purchased a brand new Samsung LN-T4032H LCD TV in December of 2006. I have read and re-read many other complaints and frustrations regarding the very same issue. The issue: initially sporadic power issues followed by difficulty powering on which is shortly followed by excessive time to power on and then complete failure to power on. Honestly, I believed that we just had a lemon TV. However, after reading the same complaint from so many people who have located this web site, (can you imagine how many more complaints there actually are from other people) I have to believe this is a huge manufacturing flaw from using inferior materials. This is really frustrating. I agree with every individual on this site that has suggested or demanded that Samsung recall or replace these TV’s.

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    Reviewed Dec. 17, 2010

    I bought a Samsung 40" LCD television model LA 40C530D, bill number SGPL 031249 on 29th of August 2010 from the authorized agents Sinhagiri Limited, Duty Free Center, 5A, arrivals terminal Bandaranayke International Air Port Sri Lanka. I bought the TV as a gift to my daughter to celebrate her graduation from law college on 5th December 2010. The TV was left in its show room packing from the purchase date until it was opened on the 5th since it was a surprise gift to my daughter. To my great disbelief, disappointments and regret, the TV set did not work. I immediately called Sinhagiri and they advised me to bring in the set the next day since 5th was a Sunday and Sinhagiri service station was closed.

    Therefore I delivered the set to Sinhagiri Service Station xxx, *** road, Colombo 07, the first thing on Monday 6th December 2010. I called Sinhagiri Service Station that evening and was surprised to hear that the set was in working condition and that there was nothing wrong with it. However, they further advised me that they will be doing a thorough check since the set was under warranty and that they will need one more day to do the full check. When I contacted Sinhagiri the next day, 7th December, they advised me that they have not completed the checks. On 8th December, again I checked and again a technical officer, Mr. ***, advised me that they are still checking the unit. I was getting impatient with the poor quality of service being provided to me and talked to a senior person at Sinhagiri, Mr. ***, who guaranteed that the set will be checked before close of business on the 8th of December.

    In the evening when I called him, I was very surprised to hear that they have located a fault which has resulted due to a small lizard crawling in to the TV panel board and short circuiting the system and burning a circuit. My mind went immediately to the condition. I kept the TV from 29th August to 5th December and realized that I had not opened the original packing until the 5th. The lizard may have entered the TV set while it was in the supply chain. When I informed these facts to Mr. ****, he appeared to be not willing to consider my reasoning and rejected my claim. When I appealed to him to talk to the higher management and provide some relief to my plight, he advised me that he was unable to do so since the whole of the top management was on a business trip to Korea. Therefore I gave up further reasoning and asked for the bill which amounted to LKR 24,500/=.

    I was feeling very disappointed with myself and depressed for taking a decision to purchase a Samsung instead of a Sony, Philips, Singer , Panasonic, etc. or any other brand since the price I paid was a considerable amount to me, personally. Therefore, I spoke to agents of other brands to check on the possibility of a small lizard crawling in to a LCD TV set while it was in its original packing. All of the agents advised me that there is no space or opening on LCD TV set large enough for a small a lizard to crawl in and that it was impossible if the TV was in the show room packing. Further, Samsung agents Sinhagiri Service Center advised me that this was common cause of breakdown in Samsung LCD TV sets. If Samsung TV set have openings large enough to allow small lizards to crawl in and damage the circuitry, then I feel it is a design fault of the manufacturer.

    Any TV set designed for the tropical region should consider the possibility of small lizards and insects crawling in and fouling up the electronic equipment inside. After hearing the above, my disappointment and depression was compounded and I felt like I was deceived away from my money. I was looking for some relief for my plight in other areas and read the warranty card and it stated warranty does not cover replacement caused by loss or damage from any misuse or abuse, unauthorized repairs, alteration and removal of serial number, voltage fluctuation or any alteration. It does not mention anything about small animals crawling in to the set and damaging the system. If this hold true then such damages should be covered 100% by the warranty and Sinhagiri has deceived me away from my rights under the terms of the warranty.

    I have explored all option to get a relief for my plight and found no solution. Therefore, I am writing to you with great expectations that you will explain how the above happened to me, your customer, and that you will provide some relief to my misfortune. This incident has completely tarnished the food perception I had towards all Samsung products and it is going to affect all my future decision personally as well as officially. I would very much appreciate if you could take some positive action to reinstate the brand image I had in my mind about Samsung products prior to the above mentioned purchase of a brand new Samsung LCD TV set. Thank you.

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    Reviewed Dec. 16, 2010

    I had a problem with bad capacitors for my lnt4665. Samsung had a technician come out to fix it. Before he left, I told him that the picture was not the same as before. I actually went out to his car to stop him from leaving to tell him this. The picture was just not the same. He said there was nothing he did that would affect the picture and it looked fine. It was not fine and it was dimmer and definitely not as bright or clear.

    I then called Samsung; my service advisor and she did not return call. I then noticed the next day a three black lines going down the TV. This was not there before the fix for the capacitors. Samsung says that this is a different problem and will not cover it. I understand that it is not under warranty, however, I believe this was caused when the technician laid the TV flat to change the capacitors.

    Samsung should fix this. This TV just turned three years old and it should not be having any of these issues. Samsung is known for the capacitor problem and I have read hundreds of complaints about these display problems. I would hope that there is a class-action lawsuit against them.

    My TV now has lines going down the right side of it and I am just waiting for more.

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    Reviewed Dec. 15, 2010

    I bought the Samsung Impression A-877 from Replaceyourcell.com. The screen stopped working within two weeks, so I returned it to Replaceyourcell.com under the 30-day warranty agreement. They sent the phone back to us (supposedly fixed). It worked for about three weeks, meaning it was now out of the 30-day warranty. I was told to contact Samsung. Samsung informed us that since Replaceyourcell.com had already used the one-year warranty to fix the phone, Samsung was not responsible to fix it. Doesn't one-year warranty mean that you have a working product for at least a year? Since I have had this problem, I have spoken with three people at work that have simply been out the approximate $160 for this phone because they gave up the fight.

    Samsung is making a killing on phones that don't work and they won't fix. I would gladly accept one of their other cell phones as an exchange. I do not want a Samsung Impression because of its track record of being unreliable in receiving texts and calls, not to mention the fact that the touch screen features stop working within three weeks. I cannot prove this, but had job opportunity that did not happen because phone had stopped receiving phone calls on a sporadic basis for about two weeks before I realized it.

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    Reviewed Dec. 13, 2010

    I woke two weeks ago to find my 58-inch Plasma TV had an internal crack in the screen. There are no external cracks but however, Samsung refused to honor my one year warranty. The internal screen cracking of Samsung Plasma TV is a well-known issue by Samsung and its customers. Also, this damage is due to something called thermal expansion.

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    Reviewed Dec. 12, 2010

    As many have said, my Samsung LCD TV takes forever to turn on and the sound goes out randomly. I will never buy a Samsung ever again because customer service will not acknowledge or take any responsibility for its crap product. We cannot afford to repair or replace this faulty product that we paid close to 2k for.

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    Reviewed Dec. 10, 2010

    We purchased a Samsung 52" LCD TV Model Number **** in 2008. We have had nothing but major problems with this TV, starting with a pixel problem while it was under warranty. We thought we had bought an extended warranty but realized we had not done so. Now we are having problems with a distortion in the picture that probably is something like a motherboard. I called Samsung out and the guy said it would cost $1500 to fix! He said, "Throw the TV out and buy a new one!” I then had another technician try and fix the problem to the tune of $450 and the TV is still doing the same thing! We are so dissatisfied. An expensive TV like this should last longer than two years! Samsung needs to stand behind their product and not just have the attitude. I am so sorry but your TV is a piece of junk, have a nice day! I will never buy another Samsung product again in my life!

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    Reviewed Dec. 10, 2010

    I bought a Samsung Series 6 LCD which has the random power off / power on problem that seems to be caused by an overheating capacitor. It’s a design fault since they need to repair all sets worldwide, end of story. Otherwise, they will likely go the way of Aiwa. I brought an Aiwa Hi-FI system almost 20 years ago, they were the Samsung of the time, innovative and cool products, etcetera. It was awesome until the CD started skipping after about a year or so, got progressively worse, due to poor design, caps I think it was. They had a class action in US but not like most other companies, they refused to admit liability. So I refused to ever buy from them again. Lots of others must have thought the same as they went out of business and Sony brought them but hasn’t managed to revive the brand! Samsung learned a lesson from history, that is, honor your product or risk your business long term.

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    Reviewed Dec. 7, 2010

    We purchased a Samsung LCD TV (Model #LNS4051DX/XAA) less than 3 years ago. The TV began clicking several times before it would come on. Now, it does not work at all. Turns out that it is a capacitor issue. Samsung is using a 10V capacitor for a 12V BUS. Samsung has admitted fault on the 2007/2008 models and is fixing them for free out of warranty. Mine happens to be a 2006 model purchased in 2007, so they say it is not covered. It is the exact same issue and the same power source. I have called 3 times and sent an e-mail and they are still refusing to even have someone look at it at no charge.

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    Reviewed Dec. 6, 2010

    Our 32-inch LCD TV (LN32A550) in the bedroom had been making popping noises in the middle of the night when the unit is turned off. It would wake us up. One night the ADT fire alarm went off. We smelled the scent of an electrical fire. We pulled the plugs of the HDMI Cable box and the TV. It was a good thing we were home. I called Samsung and at first, they said they were not going to do anything to resolve the issue since the TV was clearly out of warranty.

    I called to speak to someone with more authority and told them about the fire. So they are now sending someone to the house to fix the capacitors . If it is not caused by the capacitors, we will have to pay to have it repaired. I guess your house has to burn to the ground to get Samsung's attention to fix the issue they have with their TV's. By the way we could buy 3 new TV's for the original price that we paid for this one.

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    Reviewed Dec. 5, 2010

    We bought a Samsung TV from Sam's Club two an half years ago for the amount of 1,250.00 dollars. After those two and a half years, the TV completely shut down. We called samsung numerous times and addressed the problem and their response was to replace the lamp. So, we went a head and replaced it and that was not the problem.

    The TV is basically a defect. This should be considered a recall to the government. Because this is ripping off me and other consumers, thousands of dollars from our pockets. I purchased a TV that last for short period of time! This is a big fraud and needs to be stopped. Thank you.

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    Reviewed Dec. 5, 2010

    We bought a Samsung TV from Sam's Club two an half years ago for the amount of 1,250.00 dollars. After those two and a half years, the TV completely shut down. We called Samsung numerous times and addressed the problem and their response was to replace the lamp. So, we went a head and replaced it and it was not the problem.

    The TV is basically a defect. This should be considered a recall to the government. Because this is ripping off me and other consumers, thousands of dollars from our pockets. I purchased a TV that last for short period of time. This is a big fraud and needs to be stopped. Thank you.

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    Reviewed Dec. 3, 2010

    We have had a Samsung LN-T4661FX/XAA LCD TV since August 2007. A little over a year ago, we starting having problems with it powering on. It will power off and on for sometimes as long as 15 minutes. When the picture finally comes on, there are pink and white dots all over the screen. This happens every time we turn on the TV. I'll turn it off and on two more times and the dots are gone. I have contacted Samsung over a year ago and they told me that they were not aware of any problems their products are having.

    I find this ridiculous since all one has to do is google "Samsung LN-T4661FX/XAA" and you can see how many people out there that are having the same problems. Apparently, the part that needs to be replaced is not the fix, since it's the same part that keeps going bad on these TVs. In other words, they haven't fixed the problem, which would make sense because they won't acknowledge that there is a problem.

    Is their any recourse for us in regard to this very frustrating matter? Thank you.

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    Reviewed Dec. 2, 2010

    I have a 40" Samsung LCD model LN-S4051D purchased in October, 2006. I also purchased a 4yr extended service plan all thru Best Buy. Last month, one month after the service plan expired the TV started having the famous power supply problem: after turning on the TV it just blacks out, the red LED light stays off (on only when we turn it off) and the audio stays on. I shut off the TV and back on a few times, finally the TV stays on. I think the warmer the set gets the better the chance it has to stay on. Maybe because parts start expanding from the heat. This problem is happening more frequently now. I heard that the repair could cost up to $800 depending on what the technician finds.

    We had a repair tech out twice thru our BB extended svc plan but, not for the power supply issue. By the way, Best Buy has not given us any problems regarding the black screen issue because I never called them and the problem happened after the extended svc plan expired. I started researching Samsung newer model LCD's and I'm finding that the black screen/power supply problem is still happening and with the newer models. What a shame and very irresponsible on Samsung's part, I'm sure they are well aware of this problem. Furthermore, I read a post from an experienced technician and he said Samsung used the cheap Malaysian power supply and capacitors. He used a Panasonic power supply and capacitors and at that time worked very well.

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    Reviewed Dec. 1, 2010

    Let me just add my complaint to the 100s regarding the Samsung clicking on and off. Fortunately, I purchased an extended warranty which still had a couple of months left on it. They had their tech come out, he didn't even diagnose the problem. He went straight to the two capacitors and replaced them. Thirty minutes later, he was gone and the TV is working fine. He told me that he thinks Samsung has extended the warranty on this problem but I don't think they are actively soliciting claims! Call them.

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    Reviewed Dec. 1, 2010

    I purchased a 46 inches Samsung LCD TV on April 14, 2008 from Circuit City. It started acting up about a month ago with black screen, vertical lines, double imaging on right side of screen and very dark picture but after about 20 minutes, the TV corrected itself. I thought it was my cable that I had a Service technician come out and check but the cable was fine. Now the picture is terribly hard to watch, if at all It takes hours to stop the above-mentioned problems. I called Samsung Support and I was informed that it was not their problem. They would do nothing and said sorry but that's not covered. What? It is basically a new TV and very expensive to boot! We bought it just before my husband retired because we read it was a very very good TV and we foolishly thought we did not to worry about buying a new TV for several years. Yeah, right! I think Samsung should help consumers. I paid $1700.00 plus tax and now we have a terrible set. Shame on you Samsung. I will never buy another product with your name on it!

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    Reviewed Nov. 30, 2010

    We purchased a Samsung model LN52A530P1FXZA LCD television 52" at Best Buy in Hixon, TN on June 30, 2008. After 2 years of operation, the left side of the screen went out. After numerous attempts to get the thing fixed, we were told by the service technician that we had to pay $1,100 to replace the LCD panel. During our conversation with the service technician, we learned that the TV had been repaired on June 18, 2008 (2 weeks prior to the day we purchased the thing from Best Buy).

    After speaking numerous times with 1-800-SAM-SUNG we were passed to the Executive Customer Relations Department, where we were told that they will do nothing for us. We spent $1,800 for the TV that was sold as new, but Best Buy had it repaired plus $1,100 after 2 years to replace the LCD panel. My suggestion to anyone considering a Samsung product is to reconsider their decision.

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    Reviewed Nov. 30, 2010

    My television model has stopped working on me. I researched information online to see if anything was available for my specific model and to my dismay, I ended up writing you all because I seem to now to be a statistic. My problem was written verbatim time and time again with everyone ending with the same results. Samsung stating that I was out of warranty and there was nothing they could do to help. This problem seems to be a very simple fix to knowledgeable people in this field of study but sounds like Russian to me. Please help me and all the other hard working Americans that have spent money on a product that seems deemed to fail. All I want is my TV to work.

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    Reviewed Nov. 29, 2010

    My three year old Samsung television is doing the same thing that everyone on your site is complaining about. It clicks 3 times and takes a long time to turn on. I wish I was not able to find more complaints like mine but seem that Samsung has multiple people complaining about the same issue and should offer some kind of recall on these shotty televisions.

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    Reviewed Nov. 29, 2010

    I have had a Samsung BD-1500 for about a year. I recently added a Pioneer A/V receiver and hooked up the HDMI output of the Samsung to the HDMI input of the Pioneer. After about 30 minutes of playing any movie, the DVD/BR starts to have flashes of static about 30 seconds apart. After switching out another DVD player and disconnecting the Pioneer, I narrowed it down to the Samsung player. It seems anything other than a direct connection to the TV via an HDMI cable will cause the static. Very odd but very reproducible.

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    Reviewed Nov. 28, 2010

    I bought this Samsung 40 LCD 11/28-2008. It's less than two years old. Now it just won't turn on at all. I called Best Buy which I bought it from. I was told to pay $150 and plus for diagnosis. And I have been told that they are broken in two years and there are a lot people complaining that. Is there are anyway we can get the company to repair or replace?

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    Reviewed Nov. 28, 2010

    The capacitors of the Samsung 32-inch LCD TV failed. The TV no longer works when it was just a little over two years old. The TV cost around $700 at the time purchased and only lasted two years.

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    Reviewed Nov. 26, 2010

    I purchased a Samsung TV 3 years ago. The sound cuts out. It takes a long time to come on and when it does sometimes, all I get is stripes. I called and asked them if there was anything they could help and they said they would check for a service person in my area. Two days later they called and told me they’re Samsung.

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    Reviewed Nov. 26, 2010

    I own a Samsung 50 in Plasma TV. Model FP-T5084. It is a little over 2 years old. When I went to turn it on, it made a clicking sound and would not turn on. I researched the problem at several websites and it seems many people have had this same problem and is a faulty power supply to include the board in some cases.

    I went to Samsung's site and it even list this as a problem. When I spoke to a representative, I was told nothing he could do, I would have to have it repaired. From what I have seen on other sites this may just be a temporary fix. Some customers, very few have been offered free repair. This site list other similar complaints: http://www.earthinfo.org/samsung-tv-makes-a-strange-clicking-sound/comment-page-20/#comment-13823. Seems like if Samsung knew about this problem, they should have recalled the TV or at the very least sent something to the consumers warning of this problem

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    Reviewed Nov. 26, 2010

    I bought a Samsung LCD 46" 1080 TV at Best Buy three years ago on Thanksgiving Day. Since half year ago, the TV started to show black shade on half of the screen after the TV was turned on for about 15 min. and then after half hour the black shade went away. It happened every time when the TV was on. My 1 year warranty is expired. What should I do?

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    Reviewed Nov. 25, 2010

    Two years ago, I purchased a 46-inch LCD Samsung flat screen TV. It now takes a minimum of 3 minutes to come on and numerous clicks. Why?

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    Reviewed Nov. 25, 2010

    I paid $3000 for Samsung 7100 55" LED about 1-1/2 years ago from Best Buy and it’s starting to fail. The TV got horizontal lines from right half of the TV 2 weeks ago, and now the whole screen has horizontal lines (1/4 inch apart). I haven't called Samsung yet, but I’m not very optimistic. This might be my first and the last Samsung TV. I’m going back to Sony.

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    Reviewed Nov. 22, 2010

    I have Samsung LCD TV LN55B60. The product apparently supports connecting to Internet via LAN cable and wireless. I plugged in the LAN cable and the TV does not recognize the cable as plugged in. I bought a wireless link stick and when I plug the wireless link stick, then the LAN cable is also recognized. I tried connecting to the wireless network and I failed. To begin with, I could not set the security access code to my home network. I called up the Samsung service at 1-800-SAMSUNG. I could not believe the solutions they were proposing (talk to the router manufacturer, talk to the Internet service provider, it is not a problem with TV and don't call back, etc.).

    After calling them about 6 times, they scheduled a service visit. Soon after, I got a call from a tier 2 support person. This person had the patience to work with me. After being on the phone for about an hour, we discovered that the product does not support DHCP (auto mode does not work) and the security code is restricted to A-F and 0-9 (you cannot use lower case A-F). Soon after you connect to the Internet, it will also drop my VPN connection. I have listed all these problems with the tier 2 service person and he told me to call him back (he gave a number) after trying out few more things. I have not been able to reach that person at the extension provided (it comes up as invalid extension). I have tried contacting the tier 1 support and they cannot transfer my call to the tier 2 person and I was forced to describe the problem all over.

    If anyone has any suggestions to get this taken care then it is much appreciated. The TV works well, but for the problem I have run into. The experience with the service provided has made me extremely unhappy customer and I will not buy Samsung product again.

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    Reviewed Nov. 22, 2010

    Samsung HL-S4266W sometimes gets white spots on the screen and it is very expensive to fix. It is caused by tiny mirrors stuck inside of the projector. You basically have to replace the whole projector, which can range anywhere from $250.00 - $500.00.

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    Reviewed Nov. 21, 2010

    Buyer Beware! We have a 2-1/2 year old Samsung 40" 1080p LCD TV that has the turning on & off issue that's been ongoing now for about 6 months. Typically, when we first turn the set on, it will click 5-6 times and eventually get a screen with nothing but vertical lines. At this point, you have to turn the set off & on again. This happens about 3-4 times before you ever see a picture. When you do finally get a picture, it usually has dots peppered throughout the screen. You then have to turn it off & on again a couple of more times to finally get a good picture.

    Fast forward to this morning, I got to the screen with a picture with dots. I turned it off/on, the TV has been clicking now for 2 hours & hasn't produced any picture, not even lines. After what we've read online & experienced, needless to say, we will never and I mean ever buy another Samsuck, err, Samsung product of any kind. We recently gave away a 4 year old, 37" Vizio that we weren't using that had just as good a picture as the Samsung and is still working fine and was a lot cheaper than the Samsung. We're fixing to give Samsung a piece of our minds, for what it's worth. Buy Vizio.

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    Reviewed Nov. 20, 2010

    I purchased a 52" Samsung LNT5271 TV in 1/2008 for $3000, great TV at first. In 11/09 started having problems, developed thin white horizontal line across the bottom of the TV. Called Samsung, they did send out repairman who claims it was the cable box, not the TV. Had cable box replaced, problem returned a couple of months later. Then several months later, turned TV on and now have about a 3" bluish green vertical line about a foot from the left side. Had purchase 1 yr extended warranty that expired on 4/24/10, so I called Samsung regarding the problem.

    At first I was told they would do a free repair, next call was told they would extend warranty free of charge, third call was told sorry we can't help you, TV’s out of warranty. Per conversation with TV repair man, the LCD panel has gone bad & will cost approx. $1500 to replace it, also was told it is a defective part from Samsung. No help from Samsung just got ripped off for $3000. TV only lasted 2 1/2 yrs. Never buy a Samsung product. They sell inferior products, but charge a premium price and don't stand behind their products.

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    Reviewed Nov. 18, 2010

    Paid close to $2,000 for a 42 inch plasma Samsung TV that failed less than five years later. Cost for repair $500+ to replace the "Y Board," which according to the technician is "normal" for a plasma. Lesson learned? No more plasma or Samsung TVs in this house.

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    Reviewed Nov. 18, 2010

    I have a Samsung LNT4061 LCD TV that is about 2 1/2 yrs. old. The TV has the same power on clicking problem that seems to have been a major problem for years. I am shocked at how many complaints I've discovered for this problem and nothing has been done. Is this the beginning of even more problems with this TV? I paid $1,000 for this TV and $1,000 is a lot of money for me to spend. I do not have the skills necessary to fix this problem myself and I cannot afford to pay a technician. I did a lot of research before deciding on a Samsung and I am now so disappointed. I will not be purchasing any Samsung products again and will warn everyone I know to stay away from Samsung products. That seems to be the way Samsung wants it, so good luck Samsung. There's plenty of competition out there.

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    Reviewed Nov. 17, 2010

    I bought a Samsung LNT5265F a few years ago and it is now displaying a picture with a green digital halo around images when the TV first starts up. It lasts for about 5 - 15 minutes. I think it's related to the temperature because when it heats up, it then goes away. I don't think this should be happening to a 2 year old TV. It's just after the warranty is up and I see how many others have had issues, it makes me wonder if it's part of a large trend or widespread issue. It's definitely tainted my view of Samsung.

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    Reviewed Nov. 17, 2010

    I purchased a Samsung 550 series 46" TV in July. In November the eco saving played up, then the picture went. Samsung took the TV away for a week only to tell me the mother board went, and now they want another 15 days to think about repair or replace. This is a big company and this is disgusting, add to that their customer services, who refused to put us through to a supervisor, fudged the complaint we were making. Saying things we did not say and then put us on hold because they couldn't "do" anything. This is totally ** service and I will never buy Samsung again, I was an advocate until now, very disappointed in them, very angry.

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    Reviewed Nov. 17, 2010

    I have a Samsung 32" LCD TV that was manufactured on June 2008 and purchased August 2008 with Serial No. ****. The transaction no. is ****. The issue is the TV won’t turn on. I am paying the price for buying a Samsung LCD TV! Various forums tell me that the 2008 TVs have a capacitor issue in the power supply and I am expected to ship it to New Jersey on my nickel and wait for them to figure out if it is a capacitor issue with a $120 hold on my credit card. Let me assure you that this makes no sense anyway you look at it. I have a Panasonic TV which I have had for 8+ years. This shows that the mistake was mine opting for a Samsung. I can assure you that I am not going to let this slide. This is Samsung's fault by putting a bad product on the market and they need to have it fixed.

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    Reviewed Nov. 16, 2010

    So we had our Samsung 50 in for about two years. Mind it that this TV was not used for about one year out of that two years due to moving. Anyway, the TV was clicking various times for about week until one day it would just click and not turn on. I called Samsung and they said my warranty (1 year) expired and they could not do anything for me! And my warranty expiration with Best Buy as well so I'm out a $3500 TV? Pretty much no one will do anything to help us and after reading so many reviews of people having this issue I know Samsung must definitely know there is something wrong with their TVs! And I'm guessing they don't care because they already have our money!

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    Reviewed Nov. 15, 2010

    Purchased 56" DLP model HL56A650C1FXZA two years ago. Lamp has burnt out three times, the ballast twice. Thank God I purchased extended warranty. It's Incredible for expensive electronics. I'm still waiting for payment from 1st ballast blow out 3 weeks ago, when ballast blew again.

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    Reviewed Nov. 14, 2010

    We bought a 61 inch dlp TV in 2007. Dec 2009, it would turn on but remain a black screen. We took it into a repair shop and they said it is the led module and it would be about $3,000 to replace. Samsung had guaranteed its led modules would last for over 25,000 hours which obviously it did not. We never had our TV constantly on.

    We called Samsung to see if they could at least provide the part (which was the majority of the cost) and we were told our one year warranty was up and there was nothing they could do for us. We were huge Samsung fans, bought the bluray and looking into the sound system, but now we have decided to not buy Samsung again until they can prove to be a more reliable company.

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    Reviewed Nov. 14, 2010

    So far I am very disappointed as I just opened the box last night and hooked coax cable from wall to TV only to find out that it won't pick up any cable signal! At first, I called Time Warner last night and their Tier 3-department explained that this was a common issue/complaint with Samsung TVs across the board. We had troubleshooted all possibilities but to no avail. He suggested that I call Samsung. As a side note, all my other 1080p TVs connected the same way have no issue with the cable signal translating to a clear crisp and beautiful image.

    Anyhow, I did call Samsung last night only to be asked to call back this morning for Tier 2 help, no problem! So, I called and a CSR named Toni gave me terrible customer service, refused to transfer me to level 2 care and said that the escalation to a supervisor was not available and when I insisted to speak with a supervisor she finally budged and had me on hold for a good while before she hanged the call up on me. This just happened this morning. Oh and did I mention that Toni called me 'horrible'?

    I called back and spoke to a supervisor named Kalyssa who transferred me to Tier 2 but 35 minutes after being on hold waiting for that to happen, I called Samsung back on my other line and spoke yet to another supervisor Kendon only to still have no resolution in sight. In any case, this is the trail of disappointment with Samsung, Samsung products, their customer service support or lack of it and unavailable technical help. I am returning this TV back to Best Buy and likely never looking back at Samsung again!

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    Reviewed Nov. 13, 2010

    I purchased a 50" plasma HDTV on 9/08. On this year, 2010, I was watching TV and it turned off by itself, that was the end of it, never turn back on again, this TV still looks like new. I have take care of it very well. I call Samsung just to hear my manufacturer guarantee expired 10 months ago. Samsung said to me, it is up to me to pay for a repair person, this is horrible as soon as the guarantee is gone, so is the TV. I can't pay for a repair person just the sound of it is expensive, so I have a 1,300 TV good for nothing.

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    Reviewed Nov. 12, 2010

    Bought Samsung TV model number AKWF3CKQ600354E in 2008 and since then I've had to replace the bulb three times. It's just blown again and I've been trying to contact someone at Samsung and they keep giving me a runaround. My old big screen TV lasted almost 16 years.

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    Reviewed Nov. 9, 2010

    We bought a Samsung LCD TV (50 inches) two years ago at Rentavision Australia. TV usage is not heavy, with viewing limited primarily to night-time viewing. However, last month, it started clicking then turning off; first for long intervals and then finally, it was doing it every minute and even more often. Finally, there was no more picture at all.

    It turns out that this problem has been experienced by many other purchasers of Samsung TV. A service technician came to fix our TV, charging us the service fee of $90 and saying that the problem will likely re-emerge in a couple of months and that we should be replacing the power source, which will cost us about $400. This is completely unacceptable, especially because so many consumers were affected. They should recall the product and replace the TV. I thought--mistakenly it turned out--that Samsung manufactures high-quality products. My family has always been using Sony televisions but we thought that Samsung products were promising. So we gave it a try. Unfortunately, it was a very expensive learning experience. We are extremely dissatisfied with Samsung.

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    Reviewed Nov. 8, 2010

    I purchased a Samsung TV and it broke after less than a year. Let it be noted that I sent in another complaint; however, my street address was incorrect and my narrative on that complaint was rather long and I don't want to retype it. Please cross reference and consolidate this complaint with the one I just submitted.

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    Reviewed Nov. 8, 2010

    I purchased a Samsung LCD 46 inch Series 6, 630 flat screen television. I purchased it on December 20, 2008. It has barely been used because I was pregnant and in the hospital on bed rest with twins for 3 months and wasn't even in my home for another 3 months after that.

    I'm so upset with Samsung because my television just clicks on and off. It sounds like it wants to power on but it just shuts off and on by itself. I get no picture and no sound. I paid a lot of money for this television and now, I have to pay 500.00 plus dollars to get it fixed. I've only had it for less than two years and never use it.

    Something needs to be done with Samsung and how they build there TV's. In this economy, when consumers are trying to hold on to their homes and put food on the table and pay for health insurance, to pay $500.00 for a TV repair for a TV less than 2years old is ridiculous and absurd. Samsung sucks. Never again will I buy a Samsung product!

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    Reviewed Nov. 8, 2010

    My Samsung flat screen TV is only 1 and 1/2 years old and is increasing having trouble turning on. I've been reading on line that thousands of people have this same problem with their Samsung TVs but the company isn't willing to repair or replace the faulty TVs. This is frustrating and almost unbelievable! How can such a well known company make such shoddy equipment and get away with it?

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    Reviewed Nov. 7, 2010

    My less than 2-year old Samsung 55" LCD HD now have vertical lines on half the screen. My $2,000 went down the drain.

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    Reviewed Nov. 7, 2010

    I bought a new 22-inch Samsung flat screen TV which is now one year old. I have had it in repaired 4 times in one year. It's never fixed, never works, no picture, and has crackling sound when turning it on. I brought it to Regional Repair in Brighton, MI 4 times. The technicians say it is not fixable. I contacted Samsung CS 4 times. Each time, they say to bring it to their repair facility. This time in October, Repair called Samsung telling them it's "unfixable". I waited for 4 weeks. Samsung called and said to replace again the circuit board. No Resolution, no TV.

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    Reviewed Nov. 7, 2010

    Bought a Samsung DLP 67 inch TV exactly 13 months ago. It has quit working twice. The first time it quit was the day it was delivered. The second time was two days ago. It has had a couple of minor problems that I have chosen to overlook. Samsung has a real problem with there DLP TVs. I spent $2500 on a TV that doesn't work.

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    Reviewed Nov. 5, 2010

    We purchased a Samsung LCD TV model # LN46B650 on July 11,2009. In less than 15 months the TV set has multiple lines running through the screen and the audio turns off. We waited a very long time to purchase this set. We thought we had purchased a quality product, highly rated in Consumer Reports. I called Samsung regarding this problem. The person I spoke with said that he was sorry it happened but the only thing they would do is set up a service appointment at my expense. Since I purchased the extended warranty I contacted Best Buy and they sent a service rep out immediately. The service rep said that it could not be repaired.

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    Reviewed Nov. 4, 2010

    Our three-year old 40 inch LCD Samsung TV clicks 4 or 5 times before it comes on. We are having the same problems as everyone else. We feel Samsung needs to have a recall of this TV. We will have to pay to have a TV repaired because of Samsung's poor quality.

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    Reviewed Nov. 4, 2010

    Purchased Samsung TV according to warranty if problem exist after third attempt of fixing the fourth try will be a replacement it has been eight times now and TV still not fixed. Samsung will not replace TV. I keep calling them but they won't return calls. They just keep sending techs to fix TV. Recent attempt was today, 11/4/2010. After attempt, TV blew up and short circuit/burned all parts of TV. Samsung still won't replace. They said they will order parts and a tech will come and fix.

    According to tech that came, he said that this would all be easier if Samsung would send good parts not cheap ones or replace the unit he has recommended it but Samsung still won't admit budge. I will never buy a Samsung again. Samsung needs to give a new TV or my money back. They should go out of business. They are rip offs.

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    Reviewed Nov. 4, 2010

    I have a 56" Samsung HDTV DLP Television less than 2 years old. The TV shuts off after every 20-30 minutes. I've contacted Samsung several times. They first suggested I contact a tech. and have the Lamp replaced. Then $ 250.00 later after lamp replacement TV still shuts off. Samsung rep. still insisted it was the lamp, either defective or installed improperly. I have since had another lamp installed and another diagnostic opinion. It seems these TV’s have problems with overheating causing the Main board to become defective. Needless to say the main board is very expensive to replace. It would be cheaper to purchase a new TV. The last two phone calls to Samsung resulted in my being disconnected while placed on hold.

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    Reviewed Nov. 4, 2010

    Samsung LNT4665F 46" LCD TV, purchased August 2007. When TV is initially turned on, sometimes I experience a 10-15 second delay before the picture comes on. Then sometimes, the picture comes on normally. When TV is initially turned on and the picture eventually comes on the entire screen, the picture is covered in purple pixels. If I turn the TV off and then on again, the "purple pixels" disappear. These problems have been going on for the past month and are getting worse and more frequent. A TV that costs $2000+ should last a lot longer than 3 years. When is someone going to bring a class action suit against Samsung? I get no satisfaction from Samsung as my warranty was only for one year.

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    Reviewed Nov. 1, 2010

    The Samsung 40" LCD Flat Screen TV that I bought in October 2009 started to "cycle" with the turn-on activation noise multiple times and would not turn on. It needs multiple attempts. We left the TV on overnight to allow for time to search for paperwork and contacted customer assistance but it turned itself off during the night and will not turn on now.

    We will miss the World Series game tonight. Most of damage is emotional but some financial since we will now need to repair or replace the one-year old only TV.

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    Reviewed Nov. 1, 2010

    We seem to be having the same issue with our Samsung 60' television that many people are having. We began to have an occasional issue turning it on and off. It would buzz and the lights would flash. Sometimes while watching, it would freeze. The audio would continue but the picture would freeze and then to to black. Now we cannot get it to turn on at all. I called Samsung to ask what they are doing about this "frequent" issue that hundreds are having and they acknowledge nothing. I was told that they are not aware of any problems. I am now waiting for a technician to call from a local company to repair this problem. We may not be able to have this repaired if the cost is too great. That was a lot of money to spend on a television that lasted less that 3 years!

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    Reviewed Oct. 31, 2010

    My Samsung 40 inch LCD LNS40401DX won't turn on and it is about 3 years old. Apparently this model and other were recalled last year but I didn't receive any letter even I did registered my TV with Samsung. Searching via Google shows many people with the very same issues after as little as 14 months after purchasing the TV. I called and Samsung refused to honor their product even that they and their technician admitted that it is very likely the bad design and faulty parts were the culprit. The link below shows the issues and the number of people who has the problem ** starting since many people has the issues, Samsung should recall the products and refund the people that paid for services because Samsung refused to pay.

    Search on Google for "samsung won't turn on" and you will see the magnitude of the problems and so many complaints.

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    Reviewed Oct. 30, 2010

    I bought a Samsung 46" LCD TV Model LN46A650A1FX2A in January of 2009. In October 2010 (9 months out of warranty), the LCD panel stops working. I called Samsung and after about an hour on the phone and being disconnected once, I was basically told that it was just too bad and the best they could do was to help me schedule a repair that would be at my expense. It is a shame that a company manufactures products in which the main operating part is so shabbily constructed that it doesn't even last two years.

    Needless to say, I will never be purchasing any Samsung merchandise ever again. I am very disappointed both with the product and the attitude of the company who made it. Hopefully all of these complaints about defective Samsung merchandise will keep future consumers from wasting money on their substandard products.

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    Reviewed Oct. 30, 2010

    Samsung LCD purchased two years ago. A couple of months ago the screen started showing double image on the right side but it would clear up after 30 minutes. Now it doesn't clear up at all and is spreading to the other side as well. We haven't found out yet, but are concerned about what will be the cost for repairs. We have heard it's not worth fixing these sets.

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    Reviewed Oct. 29, 2010

    I want to voice a complaint about my 50" Samsung HDTV. I turn it on, first, the sound comes on after about 2 minutes, then it clicks once, then clicks again after another minute, then the picture appears after another minute filled with pink pixels. I turn it off and on again and they go away. What is going on here? I have read all the other complaints and now know I will not buy another Samsung product. Guess they never had recall either and they should.

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    Reviewed Oct. 28, 2010

    Samsung LCD TV failed 18 months after purchase. More than 1/3 of the screen failed. The LCD panel is 80% of the value of the TV. I had to dispose of the TV.

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    Reviewed Oct. 27, 2010

    We bought a 52" LCD and like many complaints, already it takes 15-30 minutes to come on and just clicks. We have only had the TV for 2 years. They want to charge is $500 to fix it. There seems to be an obvious defect.

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    Reviewed Oct. 26, 2010

    I had purchased at the time a $1200 Samsung 40" model # ln40a540p2f LCD TV that when you go to turn it on just flashes a red light and chimes as if it were going to turn on. So I phoned Samsung and got on the phone with customer service and said this is crazy to be spending $1200 on a TV that I have only had for 18-mths - 2yrs and it's already needing repairs. I am not impressed with Samsung that their product is obviously not working and that no one is stepping up to take care of their consumers. I will never purchase another Samsung product or encourage anyone to waste so much money on a product and company that does not care about what they are selling. Samsung, as far as I'm concerned, is stealing.

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    Reviewed Oct. 26, 2010

    We purchased an LCD a year back and just after one warranty over, its screen got blank. There is no picture. Service center was called and they said it require RS11000 investment which we had purchased this LCD at 42000! We refused and then they agreed to change it with 50% discount.

    We did not agree and wanted to know the real reason. They are not forthcoming and did not even bother to inform us the reason for the same. They also told us that for us only they will replace 50% of the cost by taking it out from new LCD being taken out in the market. How do we believe in their deliberations?

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    Reviewed Oct. 25, 2010

    I purchased a Samsung LCD flat screen 530 two years ago. I had a 2-year warranty. One month after the warranty ran out, it started having trouble: the screen is not coming on, or coming on and going out. Sometimes, when it did come on, the screen would be pink and I would have to keep turning it off and on before screen would correctly appear.

    I called Samsung in September. They sent a service company out to replace capacitors. I was informed this was a one-time only fix for free. Now less than a month afterwards, TV is doing the same thing and Samsung now refuses to cover another service call. Repair company informed us that the only thing that will fix the problem is to have the LCD panel replaced and Samsung has refused to cover the costs for this repair.

    Now I am stuck with a TV that will eventually go completely out on me in a few weeks, like it did the first time we started having trouble with it. I will never, never, ever buy another Samsung product. I have purchased several Samsung products over the years and this will be my last.

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    Reviewed Oct. 25, 2010

    I own a Samsung TV model LNT-4661FX/XAA and it power cycles itself off-and-on. I have read several complaints about this same product issue. The TV is out of warranty by only a few days when this was first reported. However, Samsung will not assist in the cost of the repair in any way.

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    Reviewed Oct. 22, 2010

    I purchased a 46" Samsung LCD TV from Circuit City in April 2007 which I paid $3,500 for. I purchased the extra warranty from Circuit City, but they are no longer in business. In August of 2010, the TV would make several clicking sounds before it turned on. Then, it would have blue dots on it. You would have to turn it on and off several times before you can get a clear picture. Now, it has gotten to the point where there is no picture, only sound.

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    Reviewed Oct. 22, 2010

    My father bought a Samsung 32-inch LCD TV, model LA32S71BX back in 2006 when there was a year end sale for US$1200. After 3 years, since the TV was bought, it start to display minimal signs of problem. The channels started to be blur. My family thought it was our antenna/cable problem and then finally after 10 months, the color then have problems. Playing a console on the TV just proves it was the color fault and not the antenna.

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    Reviewed Oct. 22, 2010

    Samsung said the capacitor may be bad as to the reason my TV turns off and on by itself every few minutes. If so they would fix it. The repairman came out and looked at the unit and said he did not see anything wrong with the capacitors. He called someone and talked the whole time in Japanese. After he got off the phone, he said it was the motherboard that needed replacing at a cost of $313.00, the TV is LN52A650A1F and is 2.5 years old. It was the top of the line at the time. How can anyone tell by looking at a capacitor and tell if it is bad?

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    Reviewed Oct. 20, 2010

    I called Samsung 10/20/10, to see what it takes to have my television fixed. The issue that I'm having is the same as so many that I have also found in my search which is my television takes a long time in turning on after sitting for awhile. The service technician stated that it is a known issue but for my TV, it will not be a free repair because it falls out of a specific date range. But if it did fall in that range, that it would have been free.

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    Reviewed Oct. 20, 2010

    Samsung series 7 750 LN46A: Typical capacitors leaked due to insufficient voltage rating. I had it replaced with new capsb at higher voltage rating under 5 year warranty. I could have done it myself as I'm a tech, but let those guys fix their own mess.

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    Reviewed Oct. 20, 2010

    Samsung series 7 750 LN46A: Typical capacitors leaked due to insufficient voltage rating. I had it replaced with new capsb at higher voltage rating under 5 year warranty. I could have done it myself as I'm a tech, but let those guys fix their own mess.

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    Reviewed Oct. 19, 2010

    I have a 46" TV with the same problem as everyone else is reporting here. The set clicks on and off until it seems like enough power builds up to turn it on.

    I have not contacted Samsung support yet, and after reading these other complaints, it doesn't seem like I will get any help for my trouble. This reminds me of the Xbox red rings situation I am going through right now. Bought a new machine in good faith that this problem of many years had been resolved and this new machine still is being sold with the same known factory defect. I can see this is the same case with the Samsung TVs.

    There is no protection for the consumer. Sure, we can lodge a complaint here and there, but there is never anything done to serve us justice against these huge corporation rip offs. I spent almost $3000 for a TV and this what you get. I should have bought the $400 one at Wal-Mart. That would at least cost less than the repair of this one. Samsung, never again. Tell everyone you know.

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    Reviewed Oct. 19, 2010

    I purchased a 40" LCD flat screen TV. Less than 1 year, the TV started having picture problems. There would be no picture but just vertical colored lines. After TV warmed up (5mins), picture became clearer but had 4 horizontal lines dividing the picture into quarters. Next, TV takes 1/2 hr to click on. I have reported this to Samsung and been given run around.

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    Reviewed Oct. 18, 2010

    First, my 56inch Samsung DLP has white dots all over the screen. Now, two of my Samsung LCD monitors black-out "Not optimum mode." All of these products are less than five yrs old! *** Samsung!

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    Reviewed Oct. 17, 2010

    I have the same clicking sound problem as thousands of other folks who were fooled into buying Samsung LCD TV. I cannot understand why a class-action lawsuit has not been filed. Let's get these **.

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    Reviewed Oct. 17, 2010

    We bought a 46" Samsung LN46A650A TV and just 2 weeks after the 12-month warranty expired, the screen would randomly go black. The volume was still on and you could change the channel, but the screen would remain all black. Sometimes the picture would return after a few minutes, other times it wouldn't return at all unless you turn the TV off, then on again. This happens approximately twice per hour or not at all for a week (totally random). The TV is not getting hot or in direct sunlight so it's not a heat issue.

    Additionally, we threw out our Samsung DVD player at 14 months because it simply stopped working. We might have watched 10 DVDs on it in the year plus we owned it. Then it just wouldn't work again. We purchased the TV and DVD player together because we wanted to maximize the HD picture and thought sticking with the same brand would be best. Bottom line: Samsung representative was of zero help and didn't acknowledge the problem (with TV or the DVD player) and my wife and I am disgusted that we spent nearly $1,500 for a TV and DVD player that are junk!

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    Reviewed Oct. 15, 2010

    I have a 5 year old DLP Samsung TV that needs major repair. My 3 year warranty has expired. The cost was $2,800. I should not have to purchase a new TV after 5 years of purchasing a seemingly excellent television. I would like to talk to a Samsung rep.

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    Reviewed Oct. 15, 2010

    I purchased a 50" DLP TV in December 2007 and within one year I have had to replaced the DLP light bulb three times in the last three years. I was told the first time that this is a problem with this product. I was not informed that this would be a problem at the time of the purchase. The last replacement worked in the TV for only five months and my husband didn't play the TV in the last five months as much as it was in use the first year. This seems to be a constant problem. If it wasn't for me paying for the extended warranty service plan, I would have been responsible for three light bulb purchases at $150 each which is the average cost per bulb not to mention the cost of a service tech visit.

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    Reviewed Oct. 14, 2010

    We purchased a 50" Samsung DLP TV for $3000. Within 2 years, the TV broke (of course out of warranty). I took it to the repair shop and had the power board replaced to the tune of $500. It has worked fine for the last year, but now, sometimes the volume works and sometimes it doesn't. After reading the multiple complaints for this very same problem, I think Samsung should recall these televisions or at least fix the known problem and reimburse any consumer that had to pay out of pocket for repairs.

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    Reviewed Oct. 13, 2010

    We purchased a 50" Samsung Plasma TV on 2/1/07. On 8/18/07, it already had problems with the picture. Samsung sent a certified technician from a local repair shop out. He fixed the problem. No, 3 years later, we have no picture at all. We have a totally black screen (we do have sound). Samsung says it is out of warranty and can't help us. We did not purchase an extended warranty. The repair serviceman said it will take weeks to get the buffer boards in.

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    Reviewed Oct. 11, 2010

    Apparently Samsung has no problem selling you a $1000+ television and only providing a warranty on their products for 1 year. Needless to say, 2 years later, the TV develops pixel problems and a call to Samsung only yields an "I'm sorry, there is nothing I can do for you" response. Pathetic! Be warned! Do not buy Samsung!

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    Reviewed Oct. 11, 2010

    My two-year old Samsung LNT4665FX. I have a Samsung 46" LCD TV that we bought from Best Buy in July 2007 and I started having the same issues with the powering on that has plagued Samsung TVs. The first time I noticed a problem with my TV was in July of this year. When I turned it on, there were pixels all over the screen. I turned it off and then back on and the pixels were gone. A few weeks later, I had to press the power button twice before it would come on.

    I researched online and discovered that this was an issue for every Samsung TV on the market. We've called Samsung numerous times and have been told a different story every time. One rep said that if we had only bought a set manufactured two months later, the repairs would be free. We paid $210 to have the capacitors replaced. The tech called Samsung and was given permission to reduce the price from $360 to $210.

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    Reviewed Oct. 11, 2010

    I bought a 52" Samsung LCD for $1400.00 16 months ago, and now the TV won't turn on and stay on. It shuts off right away and seems to cycle on/off. Samsung was supposed to be one of the better brands, it should last longer than this. I have read about power issues on these.

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    Reviewed Oct. 9, 2010

    My Plasma TV Model HPT4254X/XAA blew up in March. Samsung Executive Customer Relations department said they could do nothing to help me. I now own a 2-1/2 year old plasma TV/yard ornament. I will never buy Samsung products again!

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    Reviewed Oct. 8, 2010

    I am reading all the other complaints about the Samsung televisions on this website. I too, purchased a 56" Samsung DLP for around $2500 and unfortunately experienced the same problems as what everyone else is complaining about. Repair was about $400. Had no choice, after spending that much on a TV. Why is it that Samsung only gets 3000 hr and yet I see big screens in gyms that are on for 24/7 with no repair problems? Appears to be a planned default. We should all file a class action suite against Samsung Electronics. I thought Samsung was a quality product. I was mistaken and will never purchase another Samsung product. I think next one will be LG.

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    Reviewed Oct. 8, 2010

    We are having problems with our 40" Samsung LCD TV Model #LN-T4061F. It has began to take a long time turning on.

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    Reviewed Oct. 7, 2010

    Know defective capacitor, (power supply) on LCD TVs made in 2008. TV will not turn on. TV was 20 months old, call Samsung, told TV was not covered. $228.00 repair.

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    Reviewed Oct. 7, 2010

    I bought a Samsung LCD TV model LN-T4665F in 6/2007. From 10/7/2010, it powered on and off by itself. Sometimes, it shows pictures for a few seconds then goes black. Sometimes, it doesn't show anything. I contacted Samsung's customer service on 10/7/2010, talking to an agent named Makeba and her supervisor Angela with a case number ** opened. They both acknowledged that it was caused by the defective capacitor in the TV and the capacitors are being recalled. But, they don't want to pay the repair cost for my TV just because it is manufactured on 5/2007 while they only cover the repair of the TVs manufactured from 10/2007! It is ridiculous that they are well aware of the problem and know it is their problem but they don't want to repair it.

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    Reviewed Oct. 7, 2010

    I bought at 62-inch Samsung DLP in 2008 one day after store warranty was up! In 2009 the bulb went out and it cost me $350.00 to replace. In September of 2010, I believe the bulb is out again and I don’t have $350.00 to replace it. This is ridiculous. Basically this expensive TV has not lasted 2 years!

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    Reviewed Oct. 7, 2010

    My 52" Samsung LCD TV, six months past the warranty, has a fatal screen failure.

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    Reviewed Oct. 7, 2010

    I bought a 46'' LCD in 2007. This year, I am having problems with it because it won't turn on. I talked to someone at Samsung and they said that I would have to pay for the repair. I paid $2,000 for this TV and expected it to last longer than three years. After looking on the Internet, apparently, this is a bad capacitor's problem that the company is aware of. So why isn't there a recall for this problem?

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    Reviewed Oct. 7, 2010

    I bought a 46'' LCD IN 2007.This year, I am having turn on problems. I talked to someone at Samsung and they said I would have to pay for repair. I paid $2000 for this TV and expected it to last longer than three years. After looking on the internet, this is a bad capacitor's problem that the company is aware of. Why isn't there a recall for this problem?

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    Reviewed Oct. 7, 2010

    I bought a new LED TV and went dead after 3 months. 8 Kids with TV to watch. Try that for a while.

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    Reviewed Oct. 5, 2010

    3 years ago, I purchased a Samsung Plasma TV. In the first year, the power board went out and was not under warranty, so I had to have it replaced at our own expense; we did contact Samsung and was given their apology, but on our own. So sorry. A month ago, it developed a clicking sound and would come on and off. Now, no picture appears at all. I've learned that they have extended the warranty for non-plasma sets experiencing this situation, but not plasma. So again, I have to bear the expense of getting what I'm told is the captionator(?) that has to be replaced. This TV is used approximately 6 hours per day at most, and it is unreasonable to expect it to fail in this time again. I will never recommend or purchase a Samsung product again.

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    Reviewed Oct. 5, 2010

    I bought a Samsung 40" LCD TV from Best Buy. Close to the year mark, the power supply went out on it. It was fixed under warranty. Two years later, it started to delay its power on, sometimes taking 10 minutes to turn on. Then the whole screen went crazy, it shut down and just does the click click click.

    It seems to be the common problem that many people have. I called Samsung and they won't do a thing even though it is clearly a design defect (I opened it up and see the bulging capacitors). Their customer service people were rude and claimed they don't know about this problem. I asked to speak with a supervisor and she was also not very helpful and mildly rude. All they would say is that it is out of warranty and they can direct me to a service center.

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    Reviewed Oct. 4, 2010

    I have had my Samsung 42" for a year and a half. The screen has turned pink. My TV is not under warranty and after contacting Samsung, they said they will not do anything to fix it. Perhaps it is my fault for not buying an extended warranty, but a TV should last for more than 18 months. Samsung does not stand behind their product. They capitalize off of people not purchasing an extended warranty. So tonight I will go buy a new TV, and it won’t be a Samsung. I caution everyone else from purchasing Samsung. It is a good TV, but 18 months after buying it Samsung does not care how it works.

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    Reviewed Oct. 4, 2010

    I purchased a Samsung TV #LNT4042 on 8/30/07. On 10/01/10, it stopped working. On 10/04/10, I called Samsung service for help. They told me it is out of warranty and there is nothing they could do. Multiple Samsung customers are online complaining of the exact same capacitor problems on their Samsung TVs, costing them over thousands of dollars. YouTube has techs showing how to fix it so it is a well-known and documented problem. But Samsung service department denied that my 2007 was effected by this problem, when in fact, it is the same problem others are describing on the internet with their Samsung TVs. I feel that owning a TV for 3 years and having the TV go bad is not right! This should be considered a recall on your TVs with all the complaints that I have found from other Samsung buyers.

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    Reviewed Oct. 4, 2010

    Samsung flat screen TV model LNT4053HX. Upon turning on the TV it clicks, started out at about five minutes until we could get screen and it's getting progressively worse, up to about 15 minutes now. I called Samsung and it so happens to be a model they are not repairing for free. Funny thing is, it is a problem in all their TV from what I'm seeing on the forum. I wanted to talk to someone higher up and they put me on hold. I have been on hold for over 1/2 hour (what a joke). This is sad to do to the consumers.

    Never buy from Samsung again.

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    Reviewed Oct. 4, 2010

    In August 2007, I purchased a Samsung TV, model number LNT4061FX/XAA. For the last few months, the TV has been making several clicking sounds before it finally comes on. When it does come on, there are purple dots on the screen. When I turn it off and then back on, the purple dots go away. While researching this issue on the Internet, I discovered that I am not alone and that many others have the same problem. It sounds like Samsung has produced numerous TVs with capacitor problems. I called Samsung customer service and, while acknowledging capacitor problems, they said my TV wasn't covered. This is ridiculous. I will never buy another Samsung TV again.

    Samsung told me that I would need to call a repair shop and have them come out for a service call. Samsung customer service also told me that I would have to pay for any repair costs. The person I spoke to said she agreed a TV this expensive should last longer than seven years but that there was nothing she could do and I wasn't "covered" by Samsung's warranty.

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    Reviewed Oct. 2, 2010

    It's just over three years since I bought my 50" Plasma TV and I am now experiencing the same problem as everyone else. I came home from work and tried to turn it on and nothing happens. So I called Samsung and they of course were "shocked" about this. They refused to admit there was a problem, although there seems to be many complaints broadcasted on this board and across the internet. They said they would send somebody out to fix the TV at my expense. "You get what you pay for" doesn't apply in this case, but that seems to be the case these days. I spent $2,500 on a TV that lasted 3 years.

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    Reviewed Oct. 1, 2010

    I have a Samsung 52 inch LCD TV model LN52a550p3f. It is less than 2 years old and will not turn on and just cycles through a clicking endlessly but no picture. Now, it has to be unplugged to be stopped. Samsung says it has the exact same symptoms of a known issue with capacitors but that it is not on the list because it was manufactured in Jan 2009 and not covered.

    Contact admitted that there are multiple others in their system with my exact model # who are reporting same exact problems but Samsung has not yet added mine to the list for free repair of faulty capacitors. I was told their was no one who could add mine to the list, authorize repairmen coverage or would talk with me about this.

    I was give a corporate office address to send a letter about this and a repair service in my area but all repair costs would be on my own. Multiple Samsung customers are online complaining of the exact same capacitors problems on Samsung TV's costing over a thousand dollars. Youtube has techs showing how to fix it so it is known publicly but being denied and avoided by Samsung. When using their service lines and contacts are told not to say anything about it other than it is policy to not repair the problem for my model, but others have been. Corporate address is said to be Attention President 7th Floor. 85 Challenger Road, Richfield Park NJ 07660.

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    Reviewed Sept. 30, 2010

    I purchased a Samsung Model LNT4066F in late 2007 and it started clicking a few weeks ago and takes 5-10 minutes to turn on. After reading all the posts with the same issue, I contacted Samsung. I was very polite and just described my issue to the representative. They put me on hold for a minute, came back and are going to send someone out free of charge to replace the capacitors. I was ready to argue if necessary, but luckily, I didn't have to!

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    Reviewed Sept. 30, 2010

    My wife and I purchased a 52" Samsung LCD TV (model # LN52A530P) in September of 2008 from Best Buy. Well, it's now September 30, 2010, almost two years to the day and the clicking has begun! After reading numerous blogs and complaints yielding the same symptoms, I started to investigate.

    What I found was Samsung apparently used 1000UF 10V capacitors on a 12v board. It appears that the two-year mark for some reason is the death period for these capacitors.

    I decided to take a peek. I removed the back panel from my television, which had about 20 screws. And what do you know, my capacitors are bad! The tops of two capacitors were visibly convex on the top and were in need of replacement. These capacitors are located in the upper right corner of the board and were numbered CM852, CM853.

    I called Samsung and to my amazement they're actually going to have a local service man come out and fix the TV! I can't believe it! Even if your TV is out of warranty, like mine, they will come out and fix your TV free of charge on a one-time basis as long as the problem is related to the capacitors. So I recommend to everyone, call Samsung at 1-800- (SAMSUNG) and see if they will fix your TV as well. It appears they're willing to fix there mistake at this point, but we'll see what happens. I'm waiting for the service guy to call as I'm writing this blog. I will keep everyone posted! Good luck!

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    Reviewed Sept. 30, 2010

    I bought a 46" LCD flat screen just over two years ago. About 3 months ago, the clicking on and off began. It started taking just a few clicks but now takes about 5 minutes before actually powering up. I would be interested in a lawsuit if this forum acts on this horrible product line. Their cheap parts are obviously affecting all of their flat screens. I had a Sanyo for 10 years and sold it to a friend 2 years ago. It still works just fine and it only cost $250. Something that costs as much as a refrigerator or a used car shouldn't need service of $1,000 or more after 2 years!

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    Reviewed Sept. 30, 2010

    After reading all the complaints regarding Samsung flat screens, I realize that I'm not alone. The problem with my 2 to 3 year old 46" LCD seems to be unfortunately typical. It now takes about 5 min to turn on and the screen is covered with purple pixilation. Turning the unit off, then back on clears the purple. This thing is quickly dying. Same uninterested response from service. The way I see it, this TV will have cost me $800.00 a year when it finally fizzles out. Never again Samsung.

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    Reviewed Sept. 30, 2010

    I bought a Samsung 52 inch television in 2008. Weeks after setting it up, it had no volume. We called and customer service knew of the issue and sent a tech out with some kind of micro chip upgrade made to fix the problem. Meanwhile my "brand new" $3,000 TV had to be taken apart and put back together. I did not want a refurbished $3,000 TV when I paid for a new one!

    Now 3 years later, my TV is cycling in the on and off setting. When I turn it on, it makes the sound as if it's turning on and then turns off then on, then off again for 7-8 minutes before it finally turns on. I called Samsung and of course my warranty is up but they are going to offer me a "one time fix" for this problem free of charge. Now why would they do that if this was an isolated incident?

    Well, through probing the customer service rep on the issue, I find out that he has been assigned to this problem. Assigned to it, wow, if he's assigned to it, there must be a lot of problems like this right? I tell him that if this is another defect with this TV, I want a new one. This is not a warranty issue. These are obviously defects directly from the factory and for a $3,000 TV, that is unacceptable and I want to speak to someone of a higher power. His answer to me, as if rehearsed a thousand times, " I am sorry, ma'm but no one in this building will be able to give you a different answer than me. If you are unhappy with our policy, which says we will fix the capacitor, you will have to write to the president of Samsung." I said, "You must be joking right? You are the highest power in the building that you are in (of course not true) and if I'm not happy with your answer, I am to write to the president (who will of course get right back to me)." Give me a break!

    The customer service at this place is the worst that I have ever come across and now after reading so many similar stories, I am certain that this company is stealing from hardworking Americans and it is not okay. Whether it is from this website or not, I am determined that I will find a lawyer to push a class action suit forward. All of the people affected by these defective, not to mention very expensive televisions need to be compensated. How many stories does there need to be? This is outrageous.

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    Reviewed Sept. 29, 2010

    I bought a 40 inch LCD TV from Samsung three years ago. From the beginning, the TV has a few seconds delay in starting up. I just figured that was normal. It soon became a few minutes to start up and right before it completely died, took 20 minutes to start up. Apparently, my TV is not on their recall list but a simple Google search "Samsung LNS4051D capacitor problem" brings up at least hundreds of people with the same problem.

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    Reviewed Sept. 28, 2010

    My 40-inch LN-T4053H has started clicking on and off for about 5 minutes before starting up. I know it’s just a matter of time before it dose not start up at all. I think with all the complaints, Samsung should be responsible for this problem.

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    Reviewed Sept. 28, 2010

    I bought a Samsung PN58C7000 online on 9/20/2010. It was delivered on 9/24/2010 in perfect condition. 36 hours later, the TV started turning off then on repeatedly until you unplugged the power cord. I did my research and found that this is a very common problem. Do not buy Samsung products as the build quality is terrible and the components are cheap. We all pay way too much for these TVs to go through this type of hassle. I suggest Panasonic or LG products.

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    Reviewed Sept. 28, 2010

    We purchased a 46" Samsung LCD 1080i approximately 2-3 years ago. We, too, are experiencing the cycling of clicks before the TV turns on. Sometimes when it does turn on, there are pink dots all over the screen. After reading all of these complaints that are describing the same exact symptoms, I'm not looking forward to what lies ahead with the repairs. We paid $2500 for this thing and we're only going to get 2-3 years use? What **. I have a TV in the kids' playroom, a Magnavox that is 20 years old and has never had a problem. Here we have a superior product and it's a piece of junk. Again, any lawsuits, count me in.

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    Reviewed Sept. 28, 2010

    I, too am having an issue with our 42" TV not being able to turn on due to the apparent "capacitor problem" that I found here to be a wide-spread issue. If there's a class-action lawsuit in the works, please contact me - I'd like to take part!

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    Reviewed Sept. 28, 2010

    About 2-3 ago, my Samsung LCD TV LN-T4042H start repeated clicking before turn on. At first, it took 3-5 clicks before turn then the problem gotten worst, I just leave it on stand by mode.Yesterday, the power went out so was my TV, let it click for 20 minutes then give up.

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    Reviewed Sept. 28, 2010

    We purchased a 42” Samsung Plasma in June of 2007. We are 3 months outside of our service warranty purchased through Sam’s Club and the TV goes off by itself and continues a clicking noise until you disconnect the power. I contacted Samsung because this is the second TV we have had. Within 3 months of our purchase, this happened. Sam’s Club exchanged the defective TV for us. I was told it would be $250 just for a service trip even if the TV couldn’t be repaired! I told them about the clicking and they said nothing about a capacitor and a free repair. I am so angry that they know this is a problem and are not being forthcoming with their consumers. After we got this TV, we talked; my mom, my aunt and my brother-in-law to all go out and buy it. Now I am concerned that this will happen to them as well.

    I spent time on the phone trying to get the problem fixed, but I got a generic response. Our family room TV no longer works. So everyone is spread around our house watching TV, which normally is family time in the evening.

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    Reviewed Sept. 28, 2010

    I purchased a Samsung Series 750 LCD TV in Oct 2009. Model LN52B750U1FXZA. For most of the year, the top few lines have periodically not rendered a picture, producing wavy lines. Recently, the TV has started making a buzzing and popping noise when turned on, and takes longer and longer to start. I called Samsung tech support and they ran me through a series of useless diagnostics. Then they told me since it did not take more than 30 seconds to turn on, it wasn't a capacitor problem. They also said the TV was manufactured in April 09, so they considered the 1 year warranty to go no later than June 2010, even though I told them I took shipment of the TV in October 2009. They told me to call back and try a tier 2 support person, but that in their opinion it was out of warranty. They further suggested the one time capacitor upgrade was not available to me since it apparently is not degraded far enough yet?

    Do yourself a favor, don't buy a Samsung product. I'm going to keep trying with Samsung support and hopefully someone will replace the capacitors that are known to be faulty in these models. I can live with the distortion at the top of the picture if it doesn't get worse.

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    Reviewed Sept. 28, 2010

    (Deleted because it was more of a narration rather than a review.)

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    Reviewed Sept. 28, 2010

    I stumbled onto this website while looking for other owners/buyers who have had problems like mine. I thought maybe my problem with my Samsung 40-inch and 2 1/2 year old TV was an isolated incident, but evidently not! In the past week or so, my Samsung TV was acting up with its "on/off" switch. It's just like the stories many others are telling in that the TV started clicking two or three times before it turned on and now, a week later, it "clicks" probably 10 times before it comes on.

    I found a video on "U-Tube" of a fellow showing how to change out the small capacitors at home but I'm not a tech type guy and don't have the proper tools or facilities to do this myself. I didn't know we consumers should have taken an IT class before buying a new Samsung television set. I currently own 4 Samsung items but after reading all of these stories and knowing that thousands of other folks will not read this site or write of their own experience, I am really fed up with this brand. I work in the financial industry and am aware of many class action suits against small to large corporations all of the time.

    Many times when I read the complaints, I feel it's just "sour grapes" that one or two customers or owners of a product are just wanting to complain but after reading all of your testimonials and desperate attempts at getting satisfaction from Samsung, I really feel that there are grounds for a class action suit against this company.

    If any attorney is viewing and reading about all of our identical problems, please take this case! I'm sure that 99% of us would be willing to sign a sworn affidavit about the problems we are experiencing. For gosh sakes, it's the same problem across the globe. Why isn't there a world wide recall? If Samsung would just own up to their problems and fix our sets, they would look much better in the eyes of the consumer. I really don't think they want to go down the same road as Toyota. It's much easier to try and keep satisfied customers than to try and win them over again after turning a blind eye at the problem their company created.

    My set is out of the warranty time period. But with all of us complaining about the same problem with about the same age televisions, this would seem to be very big problem for Samsung's quality control department. I intend to get my set fixed because I can't afford to throw away a $1000 television after such a short period of time. However, when enough of the public reads about our dissatisfaction with Samsung and maybe when their sales start falling through the floor, Samsung will finally get the message! Fix the problem!

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    Reviewed Sept. 28, 2010

    Basically, we bought a Samsung 55 inch 7000 series LED TV from Best Buy back in May 2009 for over $3,000. 4 months after warranty expires, the TV has double images of everything. I called Best Buy to look at it. I was charged $150 to do diagnostics.They told me it would cost $ 982.00 for a new panel plus installation charges.

    Now a new one sells for $1,800 so I'm not paying to get it repaired. I'm not dealing with Samsung as I am sure I will get nowhere. If for whatever reason there is a lawsuit, please include my information.

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    Reviewed Sept. 27, 2010

    I bought a Samsung LCD HDTV (LNln32B360) 6/28/2009. A little less than 3 months past the 1 yr warranty, 9/22/2010, my TV stopped turning on. Samsung customer service said since my warranty is up, the best they can do is let me ship it to them and have them fix it at my expense. I have researched the problem and found that there are many that have had the faulty capacitor problem and told the CS at Samsung that and all she could say was that the problem has been solved with their newer models. They should have recalled the models with the known, faulty parts they used. I cannot believe that they are not legally responsible for this situation.

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    Reviewed Sept. 27, 2010

    We purchased a Samsung LCD TV about two and a half years ago. We chose Samsung because of the high rating from Consumer Reports. Several months ago, it began to have the power on/off problem that thousands of others are experiencing. At first, it would turn on in a couple minutes. After about a week, my son was visiting and I told him what it was doing. He googled TV won't turn on and up popped Samsung capacitor problems. I was shocked to learn of the thousands of people that are having the same problem. I called Samsung and gave them my model #LN-T5265F. They said that our model was in the group with bad capacitors. They sent a tech out and he replaced two capacitors. He put the TV back together and turned on right away. After about a minute, it started to turn on and off again. He said I must have another problem.

    He opened it back up and said I had a bad main board. I asked him how did that happen and he said the capacitors were bad too long and caused damage to the main board. He put the TV back together and turned it on again and now, I have nothing but a solid blue screen. I have to unplug the TV from the wall to power it off. Before they came out, it would at least come on after awhile. Now, I have nothing. Samsung should stand behind their products. This is outright robbery to thousands of consumers that have purchased an expensive product that they expected to last many years to come. Not to be useless in 1-3 years. I hope that everyone spreads the word and joins together for a class action lawsuit. Count me in.

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    Reviewed Sept. 26, 2010

    Our not quite 3 yr old Samsung 42" TV has been clicking whenever we try to turn it on. It seemed to cycle on but not quite make it. It initially would turn on maybe after one or two shots. We're not into 5+ minutes for it to turn on. I had the cable company come out because I thought it was our box. (I should have reconnected the TV to bypass the box and I would have realized the TV was still failing, and saved $35!) It is an LNT model. I was pretty concerned after reading all the complaints about this very same issue.

    I called Samsung customer service this evening and the rep. checked the model and serial # and came back and read an obviously canned response. Apparently, Samsung will provide a one time repair for a "possible" capacitor problem. The NJ authorized service company (in Riverdale) would get the service order from Samsung and call me within 2 business days to set up an appointment. (We're at least one hour away). If the tech sees that it's a capacitor problem (apparently they bulge), he will replace. However, if it's not then we have to pay for both the service visit/travel and any repairs done. I will call Monday to see what the service dealer's normal service charge is to our area to see what our worst case $ exposure would be. While I'm fairly confident it is a capacitor issue, if it's not I will not seek other repairs. Just no confidence after seeing how this situations for many consumers has been handled.

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    Reviewed Sept. 24, 2010

    About a month ago my Samsung LN-T4665FX 46" LCD TV started repeatedly clicking before turning on. The problem has gotten worse taking over a minute to start and I get pink dots all over the screen. I contacted Samsung, but they will not repair based on my manufacturer date and do not say what the dates are. They acknowledged there is a problem both before and after the date range they allow for a repair. If there is an electrical issue as it appears, it may catch fire. It was a $2,700.00 TV when purchased and is 3 years old. The possible economic cost could be as low as $2,700.00 or the entire cost of a new house. It could also be the loss of life if we are asleep.

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    Reviewed Sept. 24, 2010

    I have to add my name to this list of disgruntled large screen Samsung owners. My LN40A650 is also about 2-1/2 years old. While the sound is no problem, the picture goes to green lines and static. It seems to be deteriorating. This is an intermittent problem as well. These days, its picture lasts two to three minutes. The condition occurs in all modes: DVD, TV, streaming video. This is a $1200 set that Samsung has to take responsibility for.

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    Reviewed Sept. 23, 2010

    I bought about two years ago a 42-inch Samsung Plasma from Sears and about a month ago, we were watching it and it just turned off and started clicking like a lot of you guys. I called costumer service and I asked them, "Have you guys received other calls about the problem with these TVs?" And of course, they said no. So now, I am going to have to pay $300 to get it fixed. But I am not going to just let it go. Oh, no. I am going to send my complaint to the state office of consumer protection and that's what all of you guys should do too or we can all file a lawsuit against Samsung. I am so pissed off.

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    Reviewed Sept. 23, 2010

    I purchased a 40" LCD 1080P Samsung Flat screen TV approximately 2 and a half years ago. Early this year (2010), the screen began to display purple pixels on the screen. This progressed to the inability to turn on the TV. If it did turn on, there was no picture, only sound. Eventually, I wasn't able to stop the TV from trying to turn on until I unplugged the TV for a few minutes. One time, I let the TV try to turn on and after 45 minutes of clicking, I unplugged the set to stop it. I am using a substitute set until I decide if I will pay to have this Samsung fixed. I paid over $1200 and have to decide whether it is worth it to fix. I will not purchase another Samsung product. I gave away several quality tube TVs, but should have kept them to use with a cable box instead of falling prey to the Flat Screen frenzy. That's a lot of money to pay for a TV that lasted approximately two years.

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    Reviewed Sept. 22, 2010

    I purchased my Samsung 42" Plasma HDTV (Model HPT4254X/XAA) in August 2007. During December 2007 the TV was working fine and suddenly turned itself off. On trying to power it back on it makes a clicking sound and no power/no picture/no sound. Luckily I was still under warranty and the technician came by two weeks later in January 2008 to fix what he stated was a common problem with these models. About 2.5 years later on 9/22/2010 I find myself in the same boat and out of warranty. Don't waste your time with customer service though.

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    Reviewed Sept. 22, 2010

    Samsung HDTV LNT4069F made clicking sound for an increasingly long time before turning on. Called HHGregg for service and paid $356.78 to have six failed capacitors replaced by their contractor. Samsung customer service says, they won't reimburse for work already done. It is apparent that they have known of this problem but have kept it under wraps. Sound familiar? Toyota? Bridgestone tires? Hey! WW2 is over and we won. Remember?

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    Reviewed Sept. 22, 2010

    I purchased a 52" Samsung LCD TV from Best Buy on 12/08. In April ’09, the TV began "turning off" and vibrating. This problem became progressively worse. I contacted Best Buy immediately and after 6 stressful weeks, Best Buy agreed to give me a new TV. I originally purchased a Samsung 650 series TV, but Best Buy replaced my 650 with a 550 series TV, which at the time retailed for $400.00 less than the 650. I received the replacement TV in July ‘09. I had major surgery and simply did not have the time or energy to battle Best Buy. The replacement TV is now "turning off". I have visible damage to my interior wall. The TV was mounted on the wall and damage was a result of the vibrating TV.

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    Reviewed Sept. 21, 2010

    My very expensive 50" Plasma Samsung TV began having problems two years after purchase. Occasionally, half the screen would be blank, either the top, or the bottom half. Now, the screen is all black. Still get the sound. No problem yet with the well known clicking sound or the set turning itself on and off....apparently traced to Samsung's use of 10v capacitors instead of the appropriate 25v. items.

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    Reviewed Sept. 21, 2010

    Purchased our Samsung LCD in 2008 and recently, last month we have an audio drop problem. The problem occurs up three times in one evening. We went online to see if there was a recall/

    It gave instructions on how to either go to the menu and download the Firmware or call Samsung and request a version. Well, I called and when I gave the Customer Service Rep. the Model number it [firmware] was of course not available for this later version? Even though this is a problem with Samsung, we have to pay out of pocket for a technician to make a house call. This is really disgraceful. A pre-existing problem with the product and Samsung will not stand by the product because there is no way to update the software. Then the service call should be free of charge, yes?

    Why should I as the consumer have to pay for a service call due to a problem that is Samsung's problem? The Rep. also stated that there is no information re: an audio drop problem. Amazon.com has even posted reviews of this problem for those purchasing an older model. However, because Samsung does not place it on their Website, it does not exist. In addition, according to Samsung, if it is an older model (2years) and there is no way to update the software well, you are out of luck. When the service technician does arrive, I am posting the bill on every blog and customer complaint site so future customers can know beforehand that Samsung does not stand behind its products.

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    Reviewed Sept. 21, 2010

    My fiancé purchased the LCD TV (model # LN46A650A1FXZA) a little over two years ago (April 2008) and he spent months researching various TV models and checking out consumer ratings, etc. He spent well over $2000 on this set and based on the excellent reviews and professional product ratings this set received, as well as the outrageous cost for the extended warranty he opted against it would have cost an additional $200-plus. The longest extended warranty was 2 years and that did extend manufacturer's warranty by 2 years and it would have only added a year to the manufacturer's one year warranty.

    A little over a month ago, the set just made a click sound and then shut itself off. I had read various complaints on numerous sites after researching the problem and sent an email directly to Samsung, who responded fairly quickly and instructed me to call customer service. I explained the problem to customer service and was pretty much assured that this was a capacitor issue and that if so, the repair would be free of charge. I was informed that if it is not a capacitor issue, then I would be responsible for paying a service charge fee. But I again was told by the rep that there was less than a 10% chance of it being anything other than a capacitor issue.

    I was very adamant about reassurance on this because we have very little expendable income. I was then contacted by the authorized repair company. They came out, took off the back of the set and lo and behold, it was not a capacitor issue. The repairman informed me that the problem was "open fuse on power supply, caused by shorted standby line on main board" and that the secondary board was also fried. I asked the repairman how would something like this have happened and he asked me if we had ever had a direct lightening strike to the residence. I assured him that we had not and then asked if this was an issue that could have resulted from user error or overuse of set.

    Mind you, we only ever had this set on for a maximum of 5 hours daily and never straight through. And he assured me that unless there was one huge power surge caused by an extremely close lightening strike, then it was most likely a manufacturing issue. His opinion was that the parts used in the manufacturing of the set were faulty. I was then charged $80 for the service charge and the repairman told me the repairs for parts and service would cost in excess of $300 and to contact Samsung again and could reference him directly if need be. I then contacted Samsung's executive customer service and was basically told that since it was not a capacitor issue, whether or not the repairman stated it was a manufacturing issue, and that they would only cover the repairs for the capacitor replacement.

    I was also informed that if I had purchased the extended warranty, they might have considered repairing or replacing the set at a discounted price rather than full price even though the extended warranty would have been expired. I remained very calm and then informed them that I would report this situation to anyone who will listen and tell people to beware when purchasing Samsung products because they apparently don't care if their customers are satisfied with their products so long as they make money off of them.

    I have never been more disappointed or upset with any company other than Samsung because when you spend over $2000 on a product you expect it to last for the length of time projected by the manufacturer (this set was given a 7-15 year lifespan with average usage, meaning roughly 3-8 hours of use per day). I feel robbed of the money we spent on this set because we now have a $2000 paperweight.

    We are not in a financial situation to pay over $300 to get this set repaired. Frankly, even if we did have the funds to repair the set, after finding out that we paid over $2000 for something that had manufacturing problems, I don't feel that it is our responsibility to cover the cost of the repairs. I gave Samsung multiple opportunities to resolve my problem without taking my complaint further, but since they have refused to resolve the problem to my satisfaction I decided to jump on the bandwagon and add my complaints to the growing list of dissatisfied customers.

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    Reviewed Sept. 21, 2010

    purchased 50 inch Samsung LCD two years ago. After capacitor was fixed, the TV continued to show blurry picture. Technician said board needs to be replaced at cost of over $$1000.00. I might as well buy a new TV.

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    Reviewed Sept. 20, 2010

    In less than 30 days, I have a burn up pixel line in the middle of the screen on my brand new 3D plasma 50 inch TV. It is under warranty but I will never buy another electronic from Samsung again. I am waiting for Samsung to send me a new TV. They should give an upgrade for all the hassle!

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    Reviewed Sept. 20, 2010

    Please see my post below. The Samsung tech came and replaced two capacitors in my TV and it works fine now.

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    Reviewed Sept. 19, 2010

    I purchased a Samsung 7 Series 46" LCD TV in January 2009. Last week, the TV started turning on and off automatically. I phoned Samsung about the issue and they stated that my television serial number was not affected by the capacitor issue and that it was probably some other issue. I have spoken with Samsung on three different occasions about this problem and have received no satisfaction.

    After reading consumer reports on this issue, I am very confident that this is the same issue plaguing earlier model of Samsung LCD TV's. The Samsung technician I spoke with had told me that they are aware of these issues, but that they are not able to do anything about it as they are still collecting data.

    I now have a $2600.00 paperweight as I wait to see if Samsung is going to take care of these issues.

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    Reviewed Sept. 19, 2010

    The Samsung 42" TV model number lnt4042hx/xaa sp01 bites the big one. The TV clicks for 15 minutes before turning on and I can't get any help.

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    Reviewed Sept. 19, 2010

    I purchased a Samsung 52" LCD flat screen television from Circuit City in January 2009. My model number is ****. Approximately 1-2 weeks ago, it began displaying a very distorted/static image and emitting a piercing static sound. It would turn itself on and off at first and it would correct itself quickly. Now, it takes a minimum of 10-20 minutes if at all. Sometimes, it doesn't come on and I will just turn it off, come back and try it again later. I have found that it will still work, right now at least with my DVD player but it continues the on/off process with my cable and my PS3. I don't understand why this occurs and from what I have been reading on different forums and this website, it is a very common problem and issue with all Samsung TVs.

    Last night, I contacted the live chat support and she ran me through different steps for resetting my TV which didn't help the problem at all. Then she said that I would have to have the unit serviced which she would provide me a link to file for the service. I asked if this would be paid for by me and she said yes since the warranty had expired earlier this year. I said that this was unacceptable due to everything that is obviously wrong with Samsung TVs and she informed me that she didn't have the authority to offer any type of discount/free service and I needed to call the support line.

    I then immediately called the support line in which I was informed of the same information that the live chat provided me with and she also said I would have to pay for the service. She also informed me that Samsung apparently has some list of models in which they will provide some sort of service at no-expense but apparently I am unlucky and don't have one of those models even though they are seeing this problem from the looks of it, across all models of their televisions. I told her that I did not want to schedule a service appointment and I would more than likely go buy a different brand.

    After I got off the phone with her, I was so angry about the lack of service and willingness to help their customers, I sent an e-mail to their customer service explaining everything that I have read and how it is ridiculous to expect their customers to pay for something that is quite obviously a problem due to flaws in their design that is widely spread amongst numerous models. I have not received any response to my e-mail but with the way I was treated by the other support personnel, I don't believe I will receive anything in response except for maybe them telling me that they apologize and there is nothing they can do. This TV is not even 2 years old and already is almost useless.

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    Reviewed Sept. 18, 2010

    I bought a 32" Samsung LCD HDTV (Model: LN32B360) in July 2009. I bought the extended warranty because the Legend 32" TV I had previously died as soon as the warranty expired. It would cost just as much to repair as to buy a new one. Suddenly, last night, the screen went red. I still have picture and sound but it is all red. I will take it back to Sears where I have the extended warranty. I just wondered if there are other problems with this model. I haven't had the "off-on" problem that most are complaining about--yet.

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    Reviewed Sept. 18, 2010

    I have a 52" Samsung LN-T5265F. It has On-Off issues. I have 1 year warranty + 2 year Best Buy warranty for 3 years total of warranty.

    It started a few months ago (warranty expired January 2010). Strangely enough after 3 years, it clicks a few times before it will turn on. Over the months, it will take longer and longer. Yesterday, it took 30 minutes to turn on. Today. Nothing. I had to unplug it from the wall. Didn't know until today that this is a common problem. If I knew this is what I was paying for. I would have never bought the TV.

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    Reviewed Sept. 18, 2010

    I am experiencing the same problems as a lot of other consumers regarding the clicking sound with the Samsung 42' Plasma TV. The TV will not come on. I called the Samsung Customer Service number 1-800-SAMSUNG and was given the the "run-around" by customer service rep. (Demetrius). When I asked to speak to a manager, he stated that the manager would have to call me back, and would not let me talk to the manager. There are hundreds of complaints about the exact same thing that I am experiencing with my television posted on www.consumeraffairs.com even though Samsung told me that they were not aware of any problems with the TV. That's a bunch of **! This TV has a "bug" and Samsung is refusing to admit the problem, because they don't want to be held accountable for repairing/recalling/replacing the product.

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    Reviewed Sept. 18, 2010

    About a month ago, TV started to turn on with lines going thru it; then, not much after, it started to take longer to come on until today September 17th. Now I sit in front of a silent black screen. I feel cheated like the rest seeming that the TV is only three years old. Looks like I will be going back to the 15-year old Sony! Waste of money that most people don't have. Samsung has it though.

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    Reviewed Sept. 18, 2010

    Same issue as so many other complaints listed here. I have a 3-year old 42" Samsung TV that started clicking and taking several minutes to turn on, and eventually it stopped working altogether.

    After reading a couple of complaints that said "I don't understand why people are having so much trouble, all I did was call tech service at 1-800-Samsung and they sent out a repair person and fixed it free of charge." I optimistically called tech support and explained that I have this issue that thousands of others have had. I was informed that my particular model is not the correct model number and was not included in the recall (despite the fact that this is the identical problem that those other televisions had). My model number is LNS, not LNT or LN.

    So they simply gave me a phone number of a local repair person and told me I'd have to cover any repair expenses myself.

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    Reviewed Sept. 17, 2010

    I'm having the same common problem as everyone else. The persistent and annoying clicking, the turning on and off by itself, and my TV takes forever to gather the cable signals before I can actually watch TV. The only thing different in my situation is that it seems to be happening for most around the 2 or 3 year mark and I have had mine for 6 months. I went for the higher end product and forked out some extra cash so I wouldn't have these problems. If this is so common, why has nothing been done about it yet? It's apparent to me that they don't mind burning bridges with their customer's as long as they don't have pay to fix these problems and they don't think they should be held accountable for their faulty engineering. I vote lawsuit! I'm a college student who recently got married and don't have a lot of money right now. I went with the more expensive higher end TV, but now it seems that I’m going to have to pay far more in the long run.

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    Reviewed Sept. 17, 2010

    I have a 40 Samsung LCD LNS405 model which has a capacitor issue which is a huge problem for Samsung and they have a recall currently.

    When I called on Sept 8th, I was told that I had a one shot repair for this problem but I needed the serial number which I didn't have available.

    I then came down with pneumonia (without any TV! ). Finally, after recovering I phoned Samsung back with the ticket number and serial number and was informed that this model was not in the recall. I explained that I spoke to two previous reps and I gave the model number and they gave me a ticket number for this issue. I then informed them that I contacted their registered repair people, Audio Video Repair, and they have my model number on their list. She continued with "I don't have it on mine."

    I informed her that the "Capacitor" issue is well known to Samsung and a class action suit is currently under way in the US. She did not care. She said she was sorry I was mislead and if I had a complaint I could email one to Samsung (It is impossible to email a complaint to Samsung). I asked to be connected to their Executive level customer service for a Tier three manager. She refused to transfer me again citing the email route.

    I told her I did not have access to an email and have had pneumonia and wanted to speak to a tier three manager. She again refused. I asked for a name and telephone number of a Tier three manager and she again refused. She informed me that I should go to the library and use the internet.

    I have had the problem assessed and it is definitely a capacitor problem. I have gone online and read the forums where people with the same model as my TV had the one time repair to the capacitor done by Samsung's authorized repair people.I am at my wits end with this and I cannot find any other telephone numbers for Samsung except the above telephone number.

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    Reviewed Sept. 17, 2010

    Same as all the other complaints about my 3-year-old Samsung Plasma TV 42". Recently when you turn it on, it clicks and clicks and then eventually comes on. Now, it will do nothing. I called the Geek squad who were supposed to come out today. They want $150 just to come to my house, and said it will be $400 - $600 repair without ever stepping foot in door to diagnose. It sounds like a very well-known issue. I hope someone starts a class action suit against Samsung! Count me in if you do.

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    Samsung TV Company Information

    Company Name:
    Samsung Computers and Monitors
    Year Founded:
    1938
    Country:
    Korea South
    Website:
    www.samsung.com