Consumer Reviews and Complaints
I purchased a Samsung Tab A for gaming, email and to watch movies and for the first 4 - 5 weeks I was very satisfied. But after the 4th 5th week, anytime it was below 50% battery life left, it would randomly reset itself. So, I just made sure that I would charge it when it close to the half way mark. This went on for maybe 2 weeks of daily use and then it worked it self up to anything below 90% and it will automatically reset itself whenever it feels like and sometimes goes into a reset loop with plugging it in to a power source being the way out of the loop or timing it right with hard reset by holding the top 2 keys on the right and the center key at the bottom simultaneously bringing up a service screen where you can perform a factory, reset, a restore, wipe the cache, install updates or reboot.
I tried all of things with no change and then noticed that when powered down, my battery life indicator read different then powered up. That's when an online search informed me that there is a problem with the battery and it needs to be repaired or replaced. I feel that Samsung dropped the ball on these and should have done a recall. I have lost total faith in them after this along with the last 2 phones that I've bought that also had issues in quality parts. I own 2 TVs, washer and dryer, multiple phones and the Tab A, all bearing the Samsung logo and they all for sale, I'm through with Samsung.
Sent my 2 year old Samsung Galaxy tablet to Samsung for repair the first of June. Did not hear from them and every time I called I got the run around. Finally, contacted the BBB and Samsung finally called and said it was in the tech department. Got a call from them and they said it would be $199 for repair. I can get a new one for that. Then I received a phone call stating I would get the repair done at no cost. However, today (two months later) I received it via UPS and a note was in it (not signed) saying it could not be done because of cost. SAMSUNG Service is TERRIBLE. I believe they should still repair it because of the trouble they have given me.
I purchased a Tab E because I was told I could buy HDMI cable and watch movies on my television. He neglected to inform me that Samsung no longer makes the cable so I cannot connect to my TV. Now I am stuck with a device for two years that I can't use. I tried to watch Amazon movies, can't do that either. The sound is horrible and you have to wear ear buds to hear. Do not purchase this tablet.
I sent in my tablet for repair a month ago. Signed up for updates. Well here we are a month later and not once has Samsung updated me with a status regarding my tablet. They gave me a turn around time of 7 days and we are a month in. Every time I call I get the same run around. They advise that they do not know what the hold up is and that I have to wait. They have no info at all. I paid for this. It's not something I got for free. All they do is apologize and tell me to wait. I have never heard of such a thing. They promised to call me by the end of the day which never happened. The worst service and customer service ever. I will be filing a complaint with Consumer Affairs.
Tablet needs charging when it reaches 45% charge. Then it automatically shuts off. And gets warmer than usual if left on charge too long, to charge. I personally went to went Samsung site, and complained most a year ago & never received a response. And uploaded the receipt from Best Buy. I was told by Best Buy store there were a limited edition of Samsung pro tablet at time I bought this tablet. And I had already has it a year. Later when I started having the issues so BEST couldn't replace my tablet. Or refund being it had only made a LIMITED EDITION at THAT TIME!
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I purchased the Samsung Galaxy tablet A. It blinks on and off all the time and it is brand new. I really like the tablet a lot but this is the third try. And I'm returning this one because it's doing the same thing. I believe it's a manufacture defect.
This tablet died quick at 58 percent. Is the third I got from y'all is nothing but freaking headache... the worst I ever bought. It cost my son about 800.00 dollars... piece crap all the way; whoever made it was ** - me ** for buying it. I can't wait to let it go for good. I would recommend not to buy this piece of **. Ever. A waste of my money. Get this - I just got this tablet; this year is still piece of **.
I bought this 6-10-2015. By August it was malfunctioning. This tablet has proven to be completely unreliable. It doesn't hold a charge well, even after 6-8 hours plugged in. If it says 100% charge, by 34% it's shutting itself down. It cycles on and off by itself. It opens multiple apps that I never use, and run them in the background. If it wasn't for the McAfee program I installed I'd never know they were active and draining resources.
On 9 September 2014 my daughter and I were persuaded to purchase 2 Samsung Note 10.1 tablets at Currys/ PC World at a cost of £350 each. If only we had read the reviews!! However we were tech-unsavvy and easily impressed. Whilst my machine has worked adequately, that of my daughter gave up the ghost at the age of 2 years 1 month. PC World would not undertake repairs and quoted Samsung's charge out rate of £90/hour to examine the machine with remedial costs to add on. She has now bought another tablet for less than £80. I appreciate that we did not take out extra insurance, but we did think that such an expensive machine would last longer without repair/total annihilation, and we have certainly learned the lesson to research before purchase. Samsung?... no thank you. Caveat empty!!
I was considering switching away from Apple to go to a smaller not so mass produced company. I regret the mistake. I got an inexpensive tablet to stream videos and occasionally write or draw on. I regret buying the device. I only use it now to stream videos. It takes six + hours to charge fully. On the first handful of charges the charger got so hot I had to pull it off the wall with a oven mitt. I contacted them about the issue but they were more concerned about injuries with a potential lawsuit; than replacing the defective product. I do not trust my device to be left alone in the wall to charge. After replacing the charger with a third party one it no longer overheats. Due to safety concerns I would not recommend Samsung products. After this experience with their products I believe I will go back to apple.
A few other things that drive me crazy: The device has two buttons near one side of the device. My hand is constantly tapping them disrupting my project or video. The only way to disable them is to hack into the programming and add in another line of code to disable them. It updates without your permission even with the settings turned off. This is obnoxious considering I found over the years devices you purchase operate best on the operating system they come with. Apple includes obstinate software to disable their older devices. I was forced to update my older devices and it crashed within about six months. That is why I tried Samsung but I think I'll go back to Apple and just jailbreak them.
Purchased the tablet on Sept 29, 2016, tried to charge device on Oct 5, 2016. Charger got so hot we had to use gloves to remove it from the wall. Went to the AT&T store on Oct 8, 2016 where we purchased it, they told us we would have to contact AT&T corporate to get a replacement. Call corporate and we were told to contact the manufacturer. We did and were informed that they would not replace charger. The warranty only covered the device. If you can't charge it you can't use the device!!! Stay away from Samsung products. No Samsung, No FIRES.
Purchased two tablets since September 2014. The first tablet after 18 months had a freezing issue. Took it back to Best Buy. They reloaded firmware twice. They could not fix it. The Tablet was 18 months old. Samsung said it would cost $300 to fix. A new tablet was $299.00, so I bought a new tablet. Had the tablet less than 60 days. Plugged it in to charge. When I removed the charger while I was holding it in my hand the screen cracked where my thumb was place. Definitely a defect. Guess what they don't cover screens. The tablet is less than 60 day from my date of purchase. They find every way to wiggle out of consumer support. The general public should made aware of this. I never dropped this tablet, but of course they will say different. I believe the tablet it so thin and flimsy. It was a stress point that it cracked in my hand while holding it!!! Out money again.
Trying to arrange repair of Galaxy tab 4. I called the main Samsung line (800) 726-7864 and talked to the rep. He gave me a number to call in the US to arrange repair of my tablet. He referred me to (310) 669-4334. I called that number but no one answers nor do they have one of those announcements periodically that tells you that you have not been totally forgotten. So you sit there listening to an occasional announcement that your call is important to them and beep and bongs until you get frustrated and leave.
My Samsung laptop will be 4 years old this December and I've never had a problem with it. It has served me well through hours of work, games and movies. It's also easy to use and usually hassle-free when connecting with other devices. I even suggested it to my niece when she asked me what brand of laptop she should buy for school purposes.
Bought product at Office Depot. Worked for 2 months, sent in on warranty due to defective battery. Same problem happened again. Sent it in again. It worked for another month or so before the whole thing fried. Sick and tired of sending it back. Gave it to Office Depot manager. Moral of story, never buy Samsung products or shop at Office Depot.
My Samsung tablets stopped working. After several attempts at finding a Samsung Customer Service Center to have them fixed, found out that there are only a handful of states with a location. I'm in Boston and have to fly to New Jersey to figure out what's wrong with the tablet. I can't walk to a Samsung technical support... there isn't any!! It's off to Apple, I go!!
Last Xmas, a friend of 20 years give me a Samsung tablet, Galaxy Tab E 9.6 model. It operates on an Android system. I am a Windows guy since the MS-DOS day, almost the inception of the computer age back in the 60's. I don't know anything about this Android system, I felt I am too old to learn another system, so l left the tablet in the closet.
I note there are more and more people stay away from Windows and go Android and Apple. So I took my Samsung Tablet out from the closet and start learning how to use it. To my surprise, it takes me less than 20 minutes (honestly) to set up the tablet and operating it so easy. I notice there is Microsoft Office Pack (Word, Excel, Power Point, OneNote, OneDrive and Skype) installed in the tablet. I remember it takes me long time to learn the MS-DOS and Windows system.The Android system is so simple and easy to operate, with the office pack installed, it almost have everything I need. I am using more and more on this Android tablet than my Windows DT, Notebook and Tablet. No wonder some of my friends use the Apple system and Android system, told me to switch long time ago.
I enjoy using my new Samsung tablet, its easy and fun!
I reviewed tablets before purchasing the Samsung S TM-700 model. One of the major factors in doing so was the fact that this tablet had the android system Kit Kat 4.4.4 installed. Within about two weeks of making the purchase, I began getting notification that an update to the android system Lollipop was downloaded and ready to install! I had no desire to change to lollipop and therefore never clicked on the install button provided on the desktop and immediately left the page.
Suddenly, I turn on my tablet one day and there is a message on screen saying that I cannot use the tablet "Until it has finished installing the lollipop update" which is in progress. "Samsung had automatically 'FORCED' the installation of a system I detest." Now I don't know what my legal rights are in this situation but as far as consumers are concerned, this is clearly amounts to a "Bait and Switch". The item I now have is not "Now" the item I purchased. Without my consent or permission it has been automatically altered by the installation of a completely different android system.
I contacted the company and was informed the system could not be changed back and that a factory reset done by myself would still not restore my Kit Kat android system. After doing some research online it was stated by one commenter that "I believe factory reset might not work in your case, as after the update, the internal EEPROM must have been updated with new Lollipop image by Samsung." Which means that Samsung further ensured that "I" cannot reinstall Kit Kat.
The Samsung warranty does include the following statement. "Given the importance of receiving Updates for security software in a timely manner to defend against new threats, however, security-related Updates may be automatically downloaded and installed without your consent, even if you have disabled the Automatic Update function." In my opinion the entire change of my android system does not qualify nor justify the above action. I would really appreciate any advice, particularly Legal regarding what I can do in my situation. Many thanks!
I purchased this tablet for my mom for Christmas thinking this would make a wonderful gift. I could not have been more wrong. 6 months into using it started having problems with charging the battery. Even though she purchased a very good anti-virus software, it began freezing and sticking all the time. Before even a year passed it completely stopped working. It wouldn't even charge, let alone turn on when connected to the charger. What a huge disappointment and waste of money purchasing this as a gift. However, the biggest disappointment is that I never even heard back from Samsung about doing anything to replace it or make things right. If anyone from Samsung reads this, please contact me regarding this.
Samsung tablet SMT800. When I type, commas appear constantly as well as the letter m. And just yesterday them exclamation mark is showing up. I am not typing these characters in! This did not happen them first 6 months of ownership. I brought it into Samsung. They mailed out everything. All my pictures from my trip are GONE! They did not ask me to sign the line to indicate that I would lose everything! My tablet is still typing characters that I'm not typing. As you can see I made some corrections, but I have left some of these characters in so much can see for self. I will never buy another Samsung tablet ever again. And I think the least they could do is to replace this piece of junk with something else.
I received a Samsung tablet for Christmas 2014. On January 1, 2016, it would no longer connect with wifi. It is a month over warranty, and repairs are more costly than the tablet is worth. I was told that tablets are "sensitive," and they last sometimes a year, and sometimes as long as 3 years. I used the tablet for a year and a week, and it is now a throw-away. Very disappointing.
I have searched high and low as to why my Nook overheats and can't get a straight answer from anyone and from what I have been reading this is a problem for countless consumers. Barnes and Noble were no help, neither was Target and you stand as much chance calling the White House and getting an answer from Samsung.
My son and I both used this tablet during the first month after I bought it. After that, I let him play on it, because not only is it slow to charge, the battery dies, even when it was fully charged. Example: I charged it for him to be at 100% yesterday before school. I put it on his bed, after homework he went in to play it and it was so dead it had to charge 1/2 before it would even show the battery charging on the screen. Then we had to reset it, again, just like usual. We never 'let' it die, but we cannot understand why it dies from 100% without being used. Will never buy another Samsung anything.
Tablet is 2 years old now but the first time the battery went completely dead, it took over 2 days to charge it. I wondered if it was ruined and finally, it turned on. Second time, same story. Since then, I work hard not letting it fully discharge. Currently, I cannot trust the charging readout. I think it is charging and it isn't, I think it isn't and it is. Ugh! Other than this rather major problem, I like the tablet. Yep, I will not buy another Samsung Tablet. My son and his wife both bought Samsung S6 phones when they came out. They are both having charging issues now. My sister bought a Samsung S5 and it has always taken blurry pics. Glad I bought an iPhone 6s this year. I was using an iPhone 4 previously and only bought a new one to upgrade.
Take that reviewers of cell phones who think Samsung is better... give it some time, you won't. I think Samsung should be held accountable for their poor battery (charging) design, give us a fix even if we have to pay a nominal fee. I talk about new gadgets a lot and I am passing the word about this battery issue. Hope anyone reading this will also. It may be the only way to get Samsung's attention.
Okay, first Samsung has me registered for a black tablet. Why I don't know mine is white. Second, my tablet causes my arms to go totally numb! I could be laid down and on my side. I could be not touching it directly. I could just turn it on and my hands are numb! Poof! Second, hot. This tablet gets hot in about 10 seconds... I literally have it taped to a foam kneeboard so I don't touch it and it isn't getting hot but my hand itself will get hot and numb!? What has it done to my poor hands!? The device will get blazing hot (with warmth obviously not heat) and it causes my hands to get hot. Too hot because they are also getting numb.
I already went over this but seriously my foot even gets numb and its not touching the computer!? My hand feels like its numb and hurting after holding the tab anywhere from 30 seconds to 5 minutes. At other times I can sit it on a table and have little problem with it. It IS the tablet doing this because I also write in a notebook A LOT and never have these issues with heat sensation or actual heat (it can happen if you drag your hand edge on the paper as you write. I've had that happen before) or numbness. None. Not with writing or reading... Sitting in bed reading a long time. Okay I can see that. But really not even then. I cycle and my arms never give out or tire.
Seems possibly linked to other things but I have experimented with a two month cycle of not using the tablet. Turned it on. Within three days effects were evident. Smart remote also picks up phone contacts from LG phone. Had to get rid of that phone. Also affects smart tv and the remote is JUST for remote operation not program effect/effects. So my overall complaint is causes a nerve problem/interference, gets too hot, lack of remote control.
I have a tablet Samsung in Feb 14 2015 as a gift. I barely use it. Cause my kids tablets and my phone. This tablet have problem charging just like other reviewers. Best Buy don't care, same as Samsung manufacture. It's defect product. Buy Apple is better than Samsung.
I purchased a Samsung galaxy 10.1 on 16/10/15 and I had it for one day and it did not work. After that took it back and they replaced 5x and now it will be a 6th time. I love the tablet for its size but not doing my research before purchasing is what I should have done. There seems to be a lot of recalls on the Samsung galaxy tablets.
My issue is my tablet shuts on & off. When it gets to 54% charging It shuts on & off. I am wondering if there has been an recall. I see many others complaining about the same problem. I have had my Tablet for almost a year from Best Buy.
Bought a Samsung tablet in 2013 in Singapore. WIFI connection tripped out in June 2015. Called to get repair done by Samsung giving all details, product type and product's actual reference no. Charged £63.30 for repair, but it was sent back saying could not repair because it was bought outside Europe (I live in Jersey). Engineers flagged this up, but it should have been spotted by customer service as well!!! And then I would not have wasted £63.30. I wrote to Samsung saying this was a fault in their systems that should be rectified to prevent others from having to pay out for no reason. I had a 17.42 minute call to their customer service dept. trying to get them to understand that this was a systems error, but their rep. could not/would not understand what I was saying, and also refused to put me through to a supervisor despite asking at least 4 times. Poor show Samsung, and in my view, a complete ripoff.
I purchased a Samsung Galaxy Tab S 10.5 32 gig titanium bronze, which was exclusively from Best Buy. 3 months later, I find that my battery drains a lot quicker, and when it was hooked up to the wall, it would discharge with the OEM charger. I tried using another charger, and I was charging now at 1% per half hour. I called them, and service is horrible. Hours went by on hold and they told me to send the tablet to them and a week later they will have fixed the issue and have it sent back to me. When I received it after a week and 3 days, I got it back with the screen cracked, and it wouldn't turn on. I immediately called their number and the guy was very unhelpful and asked for a billing option. I asked to be transferred to his manager and after an hour on hold he was still there, he didn't transfer me.
Finally, I received an email address where I could send pictures of the tablet and packaging to. Then, they said a ups driver would PICK UP the tablet, and they would make 3 attempts. On the first attempt, instead of picking it up, he just dropped off the label without ringing the doorbell. I had to run barefoot to catch him, which wasn't easy, since he was in a truck. I received many thorns in my foot from weeds as well. He finally took my tablet and Samsung said they would approve a replacement in 3 to 5 days. It took them 5 days and daily phone calls, and hours on hold, for them to approve.
They offered me an "upgrade" to a Tab Pro 12.2 32GB in WHITE because they didn't have the tablet I had, which didn't have the AMOLED screen, fingerprint scanner, portability, lightness, color, of my original tablet. Then, they said it will take 2 weeks for me to receive a new tablet. In total, I have been tablet-less for about 2 months, and during my break too, which is very upsetting. Never getting a Samsung product again.
Samsung Tablets Company Profile
- Company Name:
- Samsung Computers and Monitors
- Year Founded:
- Korea Sout