Samsung Tablets Reviews

Because I was under warranty, I contacted Samsung via Costco. They confirmed my warranty and sent me an email explaining what I needed to do to ship them the tablet for repair under warranty. After Samsung received the tablet, they called to inform me that the warranty did not cover the repair due to abusive treatment and asked me to pay $60 for repair.

I contacted Samsung and stated my dissatisfaction with their ruling. She indicated they had a picture showing a bent pin (could be their stock photo...I suggest taking pictures before you send items for service). I argued that this connection does not appear to be durable, given this is an apparent weakness as supported by multiple internet complaints and YouTube videos to show you how to fix the problem. Samsung agreed with me and waived the $60 charge. So... does this mean they might cover this repair (if I have issues before April 2015), and after that will it cost me $60 every 6 months for normal use, and if I have Samsung do these repairs, will I have to pay for shipping and handling each time.

Take away one, I'd appreciate any information leads for an aftermarket Charging Port Flex Cable with microphone for a Galaxy Tab 3 GT-P5210 that appears to be more durable than OEM or any other viable solution for this Samsung engineering flaw. Take away two, I still like Samsung products but I will be less trusting of them in the future. I think I need to wait on their products to mature and then read up on the consumer comments. Take away three, I'd like for Samsung to acknowledge this flaw, re-engineer a solution, and offer a recall to fix this weakness. (They do this with other products, why not Tablets?)

In conclusion, they cannot replace it because it's only a freezing issue, but they could send it for another review to the service center, implying that I am the ** (very sarcastic CS agent from executive CS named Lisa). I never wrote reviews in my life, but this is something that every consumer should know how Samsung's products are and how consumers are treated. (I have an Ipad for 3 years and never had this kind of issues.) I am NEVER NEVER going to buy any Samsung's products EVER!!!

While waiting in line to get my tablet diagnosed at the Plano Repair the diagnosis man skipped over me and a woman walked through the door and he immediately started trying to help her. I yelled at him, "Hey man when are you going to diagnose my tablet?" He said "were you here before her?" She just walked through the door!!! When I first walked into there I asked him was that the repair line. I had been sitting right in front of him all the time I was there. I feel I was given a bad diagnose and was disrespected!!! Ticket #**.

This did not look right to me so I decided to contact the customer care team. I emailed them 3 times. Each time I was promised a reply within 48 hours. This never happened. I ended up calling them 4 times. Each time I called I was assured that they had sent an email to the repair center, and that the repair center would telephone me, direct or that they would email me. I still have not had a reply from anybody. My $500.00 tablet is now in Limbo land.

I asked during on of my telephone calls that I speak to a senior customer care person, but was told that they do not give out names. I also asked to be given a telephone number for the repair center and was told that they are not allowed to do that. I then asked them if they would call the repair center whilst I was on the phone. They said that they are not allowed to contact the repair center except by email. I started putting notices on to the Samsung Facebook page.Other people then started to reply to me, telling me about their bad experiences with the Samsung repair & customer services department. This conversation thread was removed by Samsung.

The latest thing that has happened is that the tracking number that I was initially given to track the status of my repair does not now work. I fear that I am now going to lose a $500.00 tablet because I sent it through their customer care center to their repair center. This is a shocking way to treat a customer. What can I do now?

I tried to restart it earlier because it wouldn't connect and had strong signal and it froze. I left it set at the power off screen and it shut off about 10 minutes later. Then it wouldn't start. I put it on the charger and after 5 minutes it would start. I took it in to the store and they were going to replace it. When the lady put it into the computer, it said that it had to be sent in for repair. Even if it was cracked, it would have to be sent in. I took the tablet home with me since it does still work some of the time because I just can't imagine going without it. He would be horrible. They said Samsung changed their plan. How can you change a plan that was already purchased? I can see if it was a new plan. I just feel it should have been grandfathered. I will also be writing to Samsung and complaining, but was hoping that someone at Best Buy would understand my situation and be able to help me with replacing the tablet.

I received a third tablet and this one would not charge up to 100% and would not hold a charge for very long once it charged. My husband and I took this tablet to the Verizon store and were told to send this tablet back to Verizon. Each time we complained to Verizon's customer service/supervisors and asked them to send us a new tablet because we bought ours new, they said that we would have to pay full price for a new one. We gave them plenty of opportunities to resolve this problem, but their resolutions were just more problems. Now we're being forced to wait for a fourth tablet that we really don't even want anymore. We want a new tablet or our money back. We also have a Samsung Fascinate cell phone that has problems and we were forced to buy a new phone earlier than we had planned to.

I own a Samsung tablet (purchased only a few months ago). The charger cord is torn at the base and I have been unable to charge it. I went to Best Buy where I purchased the tablet and was told that I could get a replacement only online. I called customer service (I should say "Samsung" service) to get a replacement cord. While in several stores in the last week, I noticed that the Samsung tablet display models were torn in the exact same area that mine was. The tear on my tablet did not happen due to misuse as I have mine stationary on a table. I was told by a customer service rep that I would have to send my entire tablet to Samsung (for up to 3 weeks) if I wanted to use the warranty!

So, the tablet that I already purchased and used for less than a month before the charger started coming apart needs to be sent to Samsung for up to 3 weeks? That is insane. Just to be clear - a cable, which is worthless than a few dollars wholesale, will now lose this company thousands of dollars from me. That’s just crazy. It’s now been 59 minutes. I am still on hold (on my Samsung Galaxy) because a supervisor was not available to speak with me, but they will call me back (they have up to 3 days!). I am so glad Samsung will take the time to call me back within 3 days. Gee, I hope I don't inconvenience them. If I cannot get a simple resolution to a small problem, then what will happen if one of the big ticket items breaks?

Just an update: 69 minutes later I am told that "they" are checking in a different department to see if they can find a charger to ship to me. This is a service, I gather, that they are dining only because I am now so angry I want to throw everything in my house that says "Samsung" in the trash. I’m still on hold - for the service they are giving me "against their policy.” Bottom line, it’s over an hour later and I still have gotten nothing but, "I know you’re upset." They are now looking for the parts number to the charger after insisting over and over again it was written on the part.

Wait, they just found the part - I will receive it in 2-3 weeks. Wow, thanks for backing your products, Samsung. I am packing the TV up now to take it back to the store so I will never have to deal with Samsung again. My thought (if you care): why send millions in advertising but blow it in customer service? Hopefully, the next person with this problem will get a resolution before they stop buying Samsung, too.

They had me send it to them for repair. I sent it on 4/1/30. I received it after repair on 4/20. It froze, and I could not download. I sent it again on 4/22. I received it the 1st part of May. It was not properly fixed. They said send it to them again, and they would replace it. They did, but it would not work. I sent it out after a few days. I got it back yesterday evening and it froze today. They transferred me to executive customer relations. They were my third transfer today.

They said that I had complained in February, which was a lie. I only purchased my 1st one on March 1, 2011. Then he said he had read it wrong. I have had 3 of these since March 1, 2011. Most of the time it has been in the repair department in Plano Texas. I want my money back because, it keeps coming back unfixed. In the meantime, I have been charged and billed for a data plan which I asked T-mobile to cancel on 4/1/2011. They would not until 4/30/2011. They keep billing me for the tablet that has been away from me. They said, "I did not have but 1 tablet." I have letters, receipts, and emails between both companies and myself. It proves that I have 3 different IEMI numbers.

I am stressed, sick, and on chemo. This is an added stress. They have charged me for this service, and everyone that I asked to get out of that contract, said that I never asked, when I had asked at least 5 times. I was told not to worry, and that it was already cancelled