Panasonic TV Reviews
A company’s ratings are a time-based and verification-based weighted average numerical calculation of the ratings submitted by consumers in the most recent 24-month period.
Our editorial standards
- Our editorial team reviews and fact-checks all content before it’s published.
- We rely on expert input and trusted sources to verify our articles.
- All articles published must meet our editorial standards and independence policy.
Our review standards
- Our moderation team evaluates reviews to make sure they meet our guidelines.
- We require contact information to verify reviews come from real customers.
- Financial relationships do not influence whether we publish a consumer review.
About Panasonic TV
Panasonic Microwave produces high-performance microwave ovens. Its offerings include countertop, over-the-range and built-in models with inverter technology, sensor cooking and turbo defrost capabilities.
Visit shop.panasonic.com/pages/panasonic-smart-tvs- Excellent picture quality
- User-friendly features
- Good sound quality
- Frequent repairs needed
- Poor customer service
- High repair costs
Panasonic TV Reviews
Filter by Rating
- (120)
- (36)
- (12)
- (48)
- (353)
Popular Mentions
Our review standards
- Our moderation team evaluates reviews to make sure they meet our guidelines.
- We require contact information to verify reviews come from real customers.
- Financial relationships do not influence whether we publish a consumer review.
Recent
- Recent
- Oldest
- Most helpful
A link has directed you to this review. Its location on this page may change next time you visit.
Our review standards
- Our moderation team evaluates reviews to make sure they meet our guidelines.
- We require contact information to verify reviews come from real customers.
- Financial relationships do not influence whether we publish a consumer review.
Reviewed July 13, 2010
My Panasonic television's (TH-46PZ80U) power supply gives 10 red blinks of death. The television is only one and a half years old and it will cost over $500 to fix it.
Reviewed July 9, 2010
I purchased LCD TV: PT-52LCX65 and the bulb is burnt out now. It is the same bulb as those other 4 models: the TY-LA1000. Please let me know if anything is done to correct this problem by Panasonic.
Reviewed July 8, 2010
I purchased a 42" flat screen Panasonic Plasma television Model #TH-42PX75U at a Brooklyn NY PC Richard and Son store on 11/23/07 at a cost of $696.97 (excluding tax.) The warranty included was 1 yr parts and labor.
On June 19, 2010, while watching this television, it suddenly shut off for no apparent reason. After determining that it was definitely a television problem and not a cable problem, I called Panasonic at the number listed on the "Plasma Concierge" card they mailed me shortly after I registered the television purchase. The number listed is 1 800 973-4390. I explained the problem and was asked if the red light was flashing on the television. It was blinking and I was asked to count the number of blinks. I counted 12 blinks and informed the Panasonic rep I was speaking to of this.
As the television was now past the 1 year warranty provided by Panasonic, the rep said she would give me the name of a local repair company. I called the company but had a bad experience with that company which I reported back to Panasonic. (They wanted to take my television after paying them $165 with no estimate of the costs to repair and stating that it would take up to 3 weeks to return my TV).
I refused and asked for my money back. I then called Panasonic back and they gave me a second company to call Advisory TV at 212 243-0786. Once again I was told that a technician would be sent out and I would have to pay $145 plus tax for him to evaluate the problem. I was told I would receive an estimate for the repair and I could decide to repair or not but that the $145 plus tax would not be refunded if I chose not to repair. I said I understood and the technician came to my home. He opened up the back of the television and said that the "A Board" was defective and would need to be replaced.
This was causing the television to shut off as the A Board shuts it down when it sees something wrong going on. I asked how much this would cost. He made a call and gave me an estimate detailing the costs as follows: $225 Labor, $217 for the part, $4 for "other," $10.00 S/H and the $157.87 evaluation charge for a whopping total of $654.34! The labor charge is the worse part as it probably takes them 10 minutes tops to change the part.
Needless to say, I was shocked beyond words to get such an estimate to fix a 2 and 1/2 year old television. I paid for the evaluation as required but declined to have the repair done. I called Panasonic to discuss this estimate. I told the rep that I felt that Panasonic had given me a television with an "A PC Board" that became defective after only 2 and 1/2 years of use and I asked that they assist with paying for the repair. I was told to fax in a copy of my receipt and the estimate given by Advisory TV.
I received a call back from Reynard today who told me that Panasonic was willing to pay $225 of the repair, leaving me to pay the balance of $429.34 ($157.87 of which I had already paid). I told Reynard that I did not think it was fair to expect that I, as a consumer, be stuck with paying $429.34 for a 2 1/2 year old television because of a defective PC Board (A Board). I informed him that I had an RCA television prior to this television for 20 years and never once needed to call a technician for repair. I do not think it unreasonable to expect that this expensive television should at least function well longer than 21/2 years without a problem!
I also told him I thought this was a rip-off as Panasonic knew exactly what the problem was when they asked me how many times the red light blinked. Why did I have to have an "evaluation" done which I had to pay for before the television was even repaired? I am now out $157.87 and I still have a broken television.
Consumer Affairs, I need your help here. This is a rip-off! I thought Panasonic was a reputable manufacturer but I have found out this is not so. I am certain I am not the only consumer this has happened to. Why would they ask me how many times the red light blinked? They know what it meant and still made me do an evaluation at a cost $157.87. I want everyone to know what a ripoff this is. I am very disappointed with Panasonic's response to this matter.
Reviewed July 1, 2010
I bought a Panasonic 42-inch television, model TH42PZ77U, on November 20, 2007. It broke in April 2008, November 19, 2008, and June 28, 2010. The first two breaks occurred within the warranty period. The first two times, the invoices show that the same parts were replaced: TNPA 4415 S (DG circuit), TNPA 4360 S (an H Circuit), and ETX2MM681MFS (a P Circuit). I don't know what is wrong this time, though I have my suspicions, given the track record of these parts. But the first two fixes didn't last, so I'd feel like a fool paying for a repair.
I contacted Panasonic’s Viera Concierge Service hoping for some kind of just settlement. The first representative I talked to commiserated when I said the set had broken three times in such a brief period. Once, yes, he said implying that more breaks hinted at a defect in the product. He said he'd have to look at the case background and would phone me. He didn't call back, and I regret that. I sensed he understood. The second representative was less friendly. He said the set was out of warranty and that he could arrange a repairperson to come to the house. I said, "Would you have a set repaired that had broken three times in such a short period? I paid $1,200 for the television." He said, "If I wanted to keep the set, I would." It’s a chilly response. Clearly, it’s a coached answer.
I've bought a Panasonic TV in the past, a CT-25L8G in 2004. It performed fine. I've got a Panasonic Lumix camera. It takes swell photos. But this particular plasma television is a lemon. Panasonic needs to acknowledge its engineering error on this product or on the parts needed to fix it and move on. Otherwise, I think a class action suit makes sense or a comic YouTube video, shot at multiple sites, of folks blasting this model with paint balls, pouring roofing tar over it, or otherwise finding ways to express their frustration at the ** things. Maybe a cluster of comic videos on this topic would go viral. "Unwarranted Failure" could be their title. Maybe Michael Moore would pick up on it.
Reviewed June 29, 2010
I've been supporter of Panasonic Plasmas for over six years. I have 2 myself and have recommended them to four of my friends/family. I purchased a TH50PZ85UA on 11/07/08 and on 5/31/10, I could no longer turn the TV on! I called Panasonic and was told it needed to be services at a cost of $225. Doing an internet search showed me that this was a common problem (seven blinking lights) with the power regulator board. I spent $1700 on this TV which is now a paperweight. I mailed Panasonic two letters and have not heard anything back. I left a message for the supervisor at the customer service center-- same thing.
Reviewed June 28, 2010
I purchased my Panasonic TV TH-42PZ80U in May 2008. Just yesterday, 6.27.10, my screen did not come on and my power indicator light blinks twice. After looking at blogs, it seems as if this is a huge issue. I also just bought a 50" plasma in October, and I'm really hoping I do not have the same issue. Panasonic did not issue a recall, and they are very hard to get a hold of. Initial estimate says it will cost me between $250 and $500 to repair.
Reviewed June 24, 2010
Original owner of Panasonic PT50LC13 have replaced four bulbs purchased through Panasonic was never notified by anyone of a class-action suit against Panasonic concerning this problem. Just found out about this on 6/23/2010, resourcing yet another bulb failure.
Reviewed June 22, 2010
I bought a $1100 Plasma TV TH-42PZ77U. It worked for two years and one month. TV powered off with 10 blinking lights. It will not come on. Repair shop cost $273. Common problem that Panasonic is aware of. They would supply part but not cover labor of $275. I paid to have it fixed, lasted for five days. It broke with same problem. No help from Panasonic. Damages: Time to drive to repair shop four times, money out of pocket, hours on the phone with Panasonic, and extreme anger.
Reviewed June 22, 2010
We are on our 4th lamp for this TV and we have only had it for about 5 years. I know there is some sort of lawsuit/settlement with Panasonic, but it only mentions certain TVs. Our TV is not one listed, but it uses the same lamp--Panasonic lamp ty-la1000--as the TVs that are listed. Of about 30 models that use that lamp, only a handful were included in the settlement.
I am just really frustrated not only as to why we weren't included in the settlement, but the fact that nowhere did anyone state that these TVs were equipped with $300 lamps that needed to be replaced. I didn't even know the TV had a lamp until one day I was without a picture. No one I knew had ever heard of a TV needing lamps, unless they were unfortunate like we were and had lamp go out on them. I am very interested in knowing if this lawsuit is still open or even in the settlement terms. Is this something still being pursued?
Reviewed June 18, 2010
We purchased a Panasonic PT-44 LCX65 in 2006. We have replaced the bulb twice. And now it’s pink with blue spots on the picture again. After reading all the complaints, what is being done about these models? This is horrible. Living in a difficult economic time, we rely on our television to deliver our entertainment. We certainly can't be replacing these bulbs at hundreds of dollars. Panasonic has not responded to my complaint either. Weasels! I, for one, am here on out boycotting Panasonic.
Reviewed June 14, 2010
I purchased a Customer Care Plan from Panasonic on 11/20/2007 for 36 months on my TV model PT52LCX65. Recently I got a message on the TV to replace the lamp. I called the toll-free number on my agreement and was directed to a local service center to effect the repair. The technician came out and replaced the lamp under the agreement. Panasonic is refusing to pay for the lamp because they say it is a "consumable" even though that word is nowhere in the agreement.
The agreement does say "Panasonic Service and Technology Company will effect service, including labor and all replacement parts necessary to maintain each specified product in good operating condition in the event of product failure". Well the "product, i.e., lamp" failed. I talked to them about it and all they said, including a supervisor, was that it is not covered because it is a consumable. When I purchased the agreement I was told the lamp was covered and I do not understand why it is not. The agreement cost me $599.95 and I am not getting anything for it.
Reviewed June 14, 2010
We purchased a Panasonic PT 43LC14 a few years back. We are now having to order our second lamp. These are extremely expensive and I have a Zenith TV which is 10 years old without a single problem. These lamps are over $100 each time we have to replace them.
Reviewed June 7, 2010
I own a Panasonic PT-44l;CX65 projection TV and have learned the larger TVs with the same lamp are receiving compensation for their defective lamps. The smaller TV such as mine have the same lamp (ty-la1000) and we are not receiving any compensation. My lamp has burnt out twice in the last 3 years and I don't watch television in an excessive amount.
Reviewed June 7, 2010
We purchased a Panasonic projection TV model #pt-52lcx35 in December 2006. We have had numerous problems with this TV. We are on our third replacement bulb. We also have problems with dozens of tiny blue specs on the screen and recently a large yellow oval takes up the center of the screen. We have spoken to Panasonic on several occasions and they agree to send a repairman out within the first year of ownership after that they have been unwilling to do anything. I’m just wondering if anyone else has had the problems with this model.
Reviewed May 28, 2010
I have bought this Panasonic TH-50pz80U TV from Fry's.com just under 2 years ago back in June 2008. It's now not powering on and it blinks 10 times when plugging it in. Two months ago the TV would blink and all I had to do was unplug it and then power it up, thinking perhaps it just need to reboot. Then it started happening more frequently as the weeks went by. I have notice several complaints with the same issues with same models and other Viera models that were purchased during 2008 to 2009. There should be a recall on all Viera model TVs with the blinking light issues this is far too common to be a just coincidental issue. I had paid out over $2,500 for the TV. I would expect better service and support for such an expensive item. Also, the price to repair is going to cost over $600. This is outrageous for this economy.
Reviewed May 19, 2010
TV lamp went out in first year of use and it has over heated and shut down completely on me now . All it does is make noise now, no picture at all. I have no TV until it gets fixed or I get a new 1. Also if it gets fixed, am I gonna have to pay to fix it again?
Reviewed May 14, 2010
Purchased pt-61lcz7 Panasonic TV in November 2007. have had to replace the lamp 4 times and this year, the warranty runs out. Have had to be without a set each time and I don't feel that a TV should have to be repaired every six months or so. This was a gift from our son. Panasonic emailed back and said, they would have a representative get in touch but they have not. My husband is on oxygen and that is his source of entertainment. As of November of this year, the warranty is done so we would have to pay.
Reviewed May 14, 2010
I purchased the TV on base in 2007 or 2006. A year and a half after, the bulb went out. I tried to get Panasonic to help me out but they never would. I purchased another bulb. Now this one is out. Come on! There's no way in 3 years, which is how long I have had my house, that 2 bulbs would go out. There has to be a defect. I am not being able to watch TV on the big screen in my living room. Now, it took 2 weeks the first time to order and replace the bulb and it is burnt out again.
Reviewed May 12, 2010
My one and a half years old Panasonic TV (pt50lc14) keeps flashing that I need to replace the lamp, but when I tried to order the lamp from Panasonic, they told me that their order system is down, and to call back in a few days, which I have been doing for 2 weeks. They are still telling me that their system is down.
Reviewed May 4, 2010
We got a new Panasonic TV, model# PT-52LCX65-K in December of 2007. In the summer of 2008, the TV started telling us to replace the bulb. It finally quit altogether in June of 2009. We have hardly used the TV and I couldn't believe how quickly the lamp burned out. When we bought the TV, we were told that we could replace the lamp ourselves, so when I started looking into how to do it, I came upon this site that says not to do it, and that Panasonic is paying for some people's lamps and not others! What is up with that? If they know there is a defect, why can't they do right and cover costs for all concerned. We have had no TV for almost a year now because we couldn't afford to buy a new bulb. Now I find out that a technician has to replace it. It would probably be double the cost. We live in a small town with no services to take care of it. I have to drive at least one hour to take it to a service tech. The TV is much too large for me to handle on my own, and I doubt that it would fit in any normal size vehicle. I will have to wait for some decent weather to take it into town to get serviced (I will have to borrow a pickup).
Reviewed May 4, 2010
I purchased a Panasonic PT-60LCX64 LCD television. The lamp failed after less than two years. I have had to purchase a replacement lamp for this television at $149 plus shipping. These lamps are known to have problems.
Reviewed May 3, 2010
Panasonic Viera TH46PZ80 46" plasma TV purchased in June 2008 (just out of warranty). The set won't turn on and lights on front double-blink. I've tried to unplug and plug back in and for about 2 weeks it would start again sometimes. But now it is dead and the light just blinks. I called a TV repair person and he has fixed several of these. He tells me it is a power supply chip issue. Because it is just out of warranty, Panasonic will not repair it. This is an issue with many Panasonic TV models sold from 2007 to 2009. It is apparent that they know about the faulty power supply issue and are doing nothing about it. They need to recall these sets to show good faith. There are several websites dedicated to collecting consumer complaints about this problem and to date, no one has received any satisfying response from Panasonic.
I would like to add my name to the ever-growing list of frustrated customers in hopes that maybe Panasonic will grow up and recall and fix the problem for their customers. I paid almost $2600CDN for a set that has lasted about 20 months. I overpaid because the price dropped $1000 about 2 months after I bought it, but that's beside the point. It only makes it worse though. I would urge you to put pressure on Panasonic to recall TV sets that may have this problem. They must have known this was a problem, but have done nothing. Thanks.
$2600 hard-earned cash thrown away on a TV that failed within 20 months because Panasonic won't stand behind their product, not just for me but many more customers with the same problem.
Reviewed May 2, 2010
Then there would be the $60.00 bench charge, along with the diagnostics charge and very possibly replacement parts charges, a likely total of around $400 to $500.00. With no guarantee of success. We now have a $1,100.00 Plasma "plastic rectangle" that cannot be disposed of or used as a television.
Reviewed April 30, 2010
New projection bulb burns out prematurely. TV doesn't work.
Reviewed April 28, 2010
Do not buy Panasonic TH50pz Plasma TV. It is defective and likely to die within first two years. My TV died three months after warranty expired and Panasonic did not take any responsibility for two defective circuit boards. Tens of thousands people have complained of the same or similar problem on various forums (search on Google “Panasonic plasma dies”). The estimated repair cost was $1,000. Panasonic also does not have an authorized servicer in the city of 200,000 people where I live. This significantly adds to the costs of any repair and their warranty on replaced parts is only 30 days.
Reviewed April 25, 2010
Nothing major happened. I just can't seem to get any answers. For a while, I've been dealing a personal issue about the 3D TVs and technology that has been coming over the last few years. Recently back in March, I attended the auto show in Dallas and Panasonic had a setup for people to get a first hand experience of watching their 3D.
I was a bit skeptic about if it would or work or not. All my life I've never been able to see 3D and thought maybe this time it will work. But no it didn't. The problem with 3D is if you don't have perfect eyesight or even depth perception, it will not work. I've tried contacting people that make these products and ask what they can do about that and the main point is there is no disclaimer on the products of this nature about that. All the sales reps tell you is that it works. So who can I talk to about this?
Reviewed April 24, 2010
This is in response to Janie of Fort Payne regarding her TV's purple and pink dots. We had the same problem. You need to call or e-mail Panasonic and they will give you a list of service people in your area for you to pick from to upgrade the E-PROM on your TV. This is what we did and there are no more spots. Panasonic did this for free and this was past our warranty date. We had to replace our lamp after three years and we did this ourselves. So far, it is working great and we have no complaints. Hope this helps.
Reviewed April 24, 2010
We purchased a Panasonic PT-44LCX65 TV in June 2005. The lamp had to be replaced in July 2008, not too bad but the lamp came with no instructions on how to reset the timer. TV began having large colored circles in the pictures right after lamp was replaced. Called Panasonic and found out it was a factory warranty and they sent someone out right away to fix the problem and they were kind enough to reset the lamp for us. Now, 20 months later, the lamp is out again. Not so good because we expected it to last 3 years like the original one. We've been waiting well over a week for our new lamp. Hope the repairman can find one.
Reviewed April 18, 2010
I bought Panasonic HDTV model PT-44LCX65 from Circuit City three years ago and have replaced the bulb three times and the TV screen still continues to show big round purple, pink and green dots all over the screen. This TV is of poor quality. Since Circuit City is no longer a business, what do you do?
Reviewed April 17, 2010
I purchased a Panasonic PT50LC13 TV from Circuit City. Within a month of the factory warranty expiring so did the TV. Circuit City fixed in-home at cost of ~$450. Because I was so set back by the cost, I bought the extended warranty via City Advantage for $486.86 figuring that was the cost of at least one bulb. Good thing, as they fixed it another half-dozen times. Now, Circuit City is out of business and my TV lamp is as well, yet again. I've already spent close to an extra thousand dollars on this TV which was supposed to last at least 10 years based on my viewing habits.
Reviewed April 17, 2010
I own a Panasonic 42" TV and the lamps keep failing on me.
Reviewed April 15, 2010
Just like other people, we just saw where there was a settlement on the Panasonic PT-50LC13. Which we own and also have had over 3 bulb replacements and other repairs as well. Now again need a new bulb. We would like to be involved with the settlement also.
Reviewed April 11, 2010
We own a Panasonic Model PT-50LC13 and were never notified about the settlement of either reimbursement for lamp or TV. We have had more that 3 issues with this TV. I would like a replacement TV. Time lost from work because of having to be home for the technician to be at home.
Reviewed April 9, 2010
I have a Panasonic LCD projection TV model #PT-44LCX65 and have had problems with the bulb for the last 2 years.
Reviewed April 6, 2010
I unfortunately own a 50 inch TV, model PT-50LC13. Spent $3,400 at Circuit City which no longer exists. Within the first year, the $400 bulb went out and was lucky, warranty covered it. Then, in the 2nd year, bulb blew again and no coverage. Also, ballast went out and it cost $180 to rebuild so $400 bulb plus $180 repair. I'm now on my 4th bulb and it needs a ballast again.
Way to go Panasonic. So, my question is, what the heck needs to happen for a product to be recalled because this is certainly a design flaw which Panasonic is not making good to consumers. So many of these are breaking that the ballast parts are on back order...wow! Four expensive bulbs and two ballasts which I can't even get repaired now because so many are broken the parts are back ordered for a month. This is just wrong. Thanks a bunch Panasonic. I'll be sure and run down and make sure, I only buy Panasonic products....not.
Reviewed April 5, 2010
I have two Panasonic PT-52LCX65 televisions. I replaced the lamp in one and within a year it went out again. Now my other television had the lamp go out on it. It cost me $500.00 to replace the first one and I am not about to spend $1000.00 to get them replaced again. I have two televisions that are not working. This should be taken cared of by Panasonic.
Reviewed March 30, 2010
I purchased a new PT61LCZ70 on 4-20-08, and on 12-3-08, I had the lamp replaced. Then on 1-22-10, the lamp was replaced again, but that didn't fix the issue. The only buttons that would work on the TV or the remote were the power buttons. The volume goes in and out, but when it's working, it's as loud as it goes. The picture blinks on and off. After two months of changing parts, I was told the whole chassis needed to be replaced which is going to cost more than the purchase price.
I called Panasonic and got the runaround for two weeks. All they could do is offer me a coupon for a discount on a new TV. I told them if they weren't going to stand behind their products, I would never buy another. I didn't ask for a free repair, just help on repair bill. Money is tight now, and I can't afford to repair the TV or buy a new one.
Life is tough in a house with two young boys and no TV to occupy them after dark or nasty weather. i would not advise anyone to buy a Panasonic product, and I am truly sorry for mine. What a waste of money. I had to pay $90 to find out that I can't afford to get it repaired.
Reviewed March 30, 2010
We purchased an LCD TV by Panasonic and it has gone through 3 bulbs. The circuit board also blew and when we called Panasonic and Best Buy, they said it wasn't covered even though we had purchased an extended warranty. We paid this repairman $500. The TV is currently broken. We paid a lot of money for this TV and it has been broken now for 7 months. We do not have the money nor should we have to pay to repair it. The TV was originally $2,700 with warranty and tax.
Reviewed March 28, 2010
My Panasonic PT44lcx65/PT has round blue, red, green spots in the background all the time. This is the only TV for me as I am housebound and disabled. I need advice on what I should do since TV is out of warranty already. Panasonic has not helped. Add me to the class action suit regarding the Lamp suit of other Panasonic TV.
Reviewed March 27, 2010
I purchased this television in May '08 for almost $1300. Last week, it no longer would power on and has an error code of 10 blinking lights. Numerous others have complained of the same or similar problem on various forums online.
Reviewed March 19, 2010
On 1/31/10, I purchased a 50 inch Panasonic Plasma TV. When I tried to return the TV within few days, the sales rep told me that there is a 15% restocking fee ($99.75). When I complained I was not informed, then the sales rep shows me on the back of the receipt their 15% restocking fee policy.
When I was purchasing the TV, I specifically asked the sales rep, “What is your return policy?”' and his reply was “30 days guarantee”. And I said, “That's it?” He said, “Yep.” He did not mentioned about 15% restocking fee. When we returned the TV, my wife talked to the same sales rep why he didn't mention the restocking fee, his reply was “I didn't think your husband would return the TV. I thought he was going to keep it.” Also, the assistant manager of the store replied, “We are not obligated to tell every customer that there is a restocking fee.” He went on to say that “even if you returned an electronic product without opening it, there would be automatic 15% restocking fee.” My wife then said, “Who would buy a TV and after taking it home, do not open the product and try it out?”'
I'm disappointed that I was not told upfront, before purchasing the TV. I felt the sales rep was not truthful in his dealings with me. I like Sears products but this experience leaves me bitter taste and make me not want to shop there again. As result, I lost $100.
Reviewed March 15, 2010
I called on 3/13/10 and spoke with Jenny. She instructed me that she cannot help me until I open a case with Panasonic to have the air filter replaced. I explained it was not under warranty any longer and she instructed me to lie to Panasonic as it will then be covered and the part will be shipped over to her facility. She instructed me to call her back on Monday, 3/15/10 at 9am when they re-opened. I did, and another lady answered, gave her my info and case# and they said that Panasonic opened a case but is not shipping anything and that they cannot fix the TV without original sales receipt.
Now, Jenny was in the background stating that I was upset on Saturday because she said it is 1pm. I am literally walking out the door and we are closed, so call me back. I was unhappy, but said, Ok! She and a gentleman where talking very rudely about me the entire time I was waiting for the second lady to find my case on the Panasonic website. I don't appreciate being blown off or treated so poorly. If Thompson does not want any new business, they should say so rather than give potential customers the run around and then be bold and rude as to bad mouth said customer, while they are on the phone.
Reviewed March 8, 2010
I bought the Panasonic TV in mid 2005 and immediately had to replace the bulb and then not long after had to replace the bulb again. Then for the last year I get a box that pops up on the screen that says the air filter needs to be cleaned and it will power TV off in 1 minute. Also sometimes the TV just powers itself off with no warning and flashes a slow orange and I cannot turn it back on. Sometimes I can turn it back on if I wait awhile but sometimes it either won't come back on or just powers right back off.
I have called Panasonic and all they do is refer me to call a local technician which I have done. They have all said this is a known problem with Panasonic and one even told me it is an $1800 fan than needs to be replaced. Well I spend over $1300 on the TV plus the bulbs I replaced plus the fee I had to pay for technicians to even come look at it. I can't afford to put any more money into this TV, yet I have a teenage son who likes to watch TV in the living room. I am at a loss and feel that Panasonic should give me the $$ to purchase a new TV not a Panasonic though.
Reviewed March 7, 2010
I purchased my Panasonic TH-46PZ-80U in Aug 08 from Rex, which is now out of business, for $1,379 and put into service in Nov ‘08 along with a new home theater system. It worked flawlessly for over a year. It started having issues late Jan, early Feb 10, 5-6 months out of warranty. Unit will not turn on and shows 10 blinking lights. I unplug and let set for a few minutes, plug it back in and it will work again. I repeat this and each time it seems to take longer. Now, I need to leave unplugged overnight. Panasonic will not address since out of warranty. I will continue to press the issue with them. You can add me to the class action suit if one is filed.
Reviewed March 4, 2010
After two years of use, the lamp failed on an ST-56LCZ70 television. The warranty for labor is three years. The warranty for the lamp is five years. They are refusing me service unless I pay mileage fees of $125.00 because they have no service support within 60 miles of where I live. This means all of the buyers who purchase a Panasonic TV in Lebanon, NH, or anywhere near here can expect their warranties not to be honored without incurring hefty mileage costs. I have complained to the Best Buy where I purchased the TV and plan to go to the NH Consumer Protection Agency. However, no resolution will be coming soon. I have my 81-year old father living with us. This is his sole means of entertainment.
Reviewed March 2, 2010
We purchased a Panasonic TV Model PT60LC14 in February 2005 for $2764.98, within one month the bulb broke and was replaced. It has since been replaced three more times.
Reviewed March 1, 2010
I had bought Panasonic PT 50lc13 TV in 2002. I had bought the extended insurance twice which cost me around $800 + $3,200 for TV. I have replaced 3 times bulbs and now it went out again for the 4th time. I am in loss of more than $4,000.00 due to a defective system. Can you please help to get some money back? I missed the recall when they gave some money back.
Reviewed Feb. 26, 2010
I bought this Panasonic TV model pt 52lcx66 k from Sears Canada in Square One, Mississauga, Ontario. I have used it for less than a year, and a warning sign appeared in the screen to change the lamp. But I ignored it, and now, it's totally no screen. While looking for the replacement lamp (TY LA 1000), I found out that this is a recall lamp from Panasonic. Am I still covered by this replacement from Panasonic?
Reviewed Feb. 25, 2010
I bought a Panasonic pt-60lc14 in 2005 for 3500 dollars. I've since replaced 2 bulbs and now the optical engine is in need of replacement 1000 dollars. I would like Panasonic to pay for the repair because of so many similar problems.
Reviewed Feb. 23, 2010
I got a new 42" Plasma Panasonic TV. It is only 2 months old, but the speakers are already faulty. It's been in for repair for 3 weeks. It is still not fixed. The customer care team is a disgrace. They say it's being looked into, but still nothing. I will never buy Panasonic products again. If it's not sorted this week, I'll contact Trading Standards /Watchdog.
Reviewed Feb. 21, 2010
TV is going bad after about 2 years of us owning it. I can take it to be fixed because it is still under warranty. However, after looking online, I realize that this may not be the end of my problem with my TV. There are a lot of complaints and Panasonic is doing nothing. Model number PT-56LCZ70.
Reviewed Feb. 21, 2010
I am inquiring about a class action lawsuit that was settled between Panasonic and the consumers of Panasonic 50-inch television that you have had to replace the bulb. This is the third time my bulb has gone out and I was unaware of the settlement of the lamp replacement PT-50LC13. If there is anything I can do prior to purchasing my third bulb, could you please let me know? I paid $300 for the first bulb shortly after I purchased the TV.
Reviewed Feb. 20, 2010
I purchased PT-61DLX76 in July 07. TV had vertical lines in Nov.08 and I had to place numerous calls to Panasonic. After calling everyday for several weeks, they finally replaced the bottom box. 14 months later, the TV is again not operational. I will never recommend nor purchase this brand again. I paid $2200 and then another $375 for the service, a total of $2600 and TV is not working after two years. This is a defective TV with no regards from Panasonic. They do not stand behind their product. Buyer beware.
Reviewed Feb. 20, 2010
I purchased a projection TV model# PT61LCZ7 in February 2008, by January 2009, the lamp went out it was replaced. November of 2009 it went out again. Now here it is February 2010, it is now out again. Panasonic is replacing the lamp for the third time. This is their way of trying to make it right. They have extended the warranty for five years for this lamp but the labor for installation is only three that makes no sense. I will be without TV for one to two weeks as Panasonic does not let the repair shop carry these lamps in stock. I will never buy another Panasonic product and encourage all family and friends to stay away from them also. They are faulty and from what I read in these 70 pages of complaints, they don't care. I cannot afford to purchase a new T.V. This one was over $1300.00 and if this lamp goes out after February 2011 then it will be on me to pay labor.
Reviewed Feb. 18, 2010
I purchased a Panasonic 58" Plasma TV model TH-58pz700u on 01/13/08 from Best Buy in Buford, GA. It was installed by Best Buy on 01/26/08. In Feb. 2010, I'm watching TV and it shuts down by itself. Red light is blinking 13 times. I have not called for a repair as I was laid off last Oct. and don't have extra cash for repair. A $3500 TV should last more than two years. This is the last Panasonic product I will buy.
Reviewed Feb. 18, 2010
I spoke with service center. They gave me the ph # of Lates electronics. I called them and they could not send me the free retrofit kit to cover the ventilation holes (mentioned in the recall for Quaser TV VCR, TV/VCRs recall for injury July 30, 2004 model # vv1305) without an authorization number from Panasonic. I called Panasonic back and was transferred a number of times (tech support transferred to audio & video, transferred to operator service, transferred to parts and accessories, to name a few transfers) and I asked for public relations at which I was detached from Panasonic phones. Problem still not resolved. Panasonic people not following through on a recall, what now? Listen.
Reviewed Feb. 17, 2010
This TV PT-50LCX7 regarding the lamp was just replaced on 8/09. Now, the lamp is out again and they are telling me if it is not the lamp, I will be responsible for the cost of repair, labor, etc. Keep in mind that this TV was a replacement on a previous Plasma TV recall. Now we are have the same problem with the lamp, this replacement TV was replaced in 2007. They are refusing to cover the cost at 100% on this replacement projection TV. As a courtesy to their client, all repairs are to be covered. All we had were problems with this TV. They are refusing to give me another TV.
Reviewed Feb. 14, 2010
I purchased a Panasonic TV PT-43LC14. The bulb is already burned out. I purchased this TV in 2008. It’s crazy to have to spend $300 on a new bulb.
Reviewed Feb. 5, 2010
I purchased the Panasonic model#PT-50LC14 in 2004 and I have had to replace the bulb twice.
Reviewed Feb. 5, 2010
The lamp keeps burning out, it was replaced once, and less than a year later it started to go out again, but they would not replace it under the warranty because it was not totally out. We had to put the TV in storage for over a year due to my father-in-law having lung cancer so we had to move in with them to help care for him. I am replacing the light bulb now, but the TV has been defective. We now have to pay more money for another light bulb and we should not have to because it is defective. We have not had the money to buy another lamp, so we have had to watch TV with distorted colors. We paid a lot of money for this TV at the time, thinking we would not have the problems we have had.
Reviewed Feb. 3, 2010
I purchased a Panasonic LCD Projection Television from Circuit City around 2005 for over $3,000. The television broke down in less than 2 years after replacing the lamp. I luckily purchased a protection plan with the television, and after a three-month struggle and a call to the executive offices at Circuit City, they gave me a replacement Panasonic television (model #PT-52LCX65).
After three years of use and purchasing a new lamp for this TV (around $250), I am having problems with it. I looked on a website for troubleshooting and found someone who has the same type of problem as I do--a purple hue that moves around the screen and affects the lighter areas of the images on the TV programs. The repair man who responded to the Panasonic customer's question said that Panasonic has had trouble with this particular model's projector engine and to contact Panasonic directly.
I Isolated the problem to the television by getting new connections for the Verizon FiOs and also playing a movie on the DVD player, making sure the problem was still there even when watching a DVD movie. I then called Panasonic to find out why I have had two expensive televisions break down in less than 5 years' time. They did not have an answer, but instead, they referred me to an authorized repair business and said I would have to pay for the repair.
I am completely dissatisfied with this response and believe that Panasonic is selling defective televisions, leaving their customers to solve the problems at our expense. I also found out through Panasonic's customer service that they are no longer making LCD projection televisions that require a lamp for operation, probably because they have had so many problems with them. I believe these lamps heat up the television internally and cause malfunctions due to excessive heat. I can't justify fixing a television for who knows how much, when they have a reputation for breaking down so frequently. What do I do?
Reviewed Feb. 1, 2010
I purchased Panasonic TH42PZ77U 42-inch plasma TV on December 02, 2007. On this date, January 31, 2010, the TV failed to turn on and I am receiving the dreaded "7 blinks of death". I will be contacting Panasonic on Monday but I am shocked at the number of complaints for this problem. I am 57 years old, unemployed and my TV is my only entertainment. I cannot afford an expensive repair bill for a TV I was told would last five plus years.
Reviewed Jan. 31, 2010
We received a Panasonic pt-50lcx63 as a gift from my father-in-law a few years ago. We didn't have access to the warranty information at the time, so I purchased a new lamp for it. That lamp burnt out, so I bought two more so I would have a spare. This morning the TV would not turn on and I tried the spare lamp. Now the power LED flashes and I have no picture. I wonder if I am still eligible for the replacement TV. Good thing I had a back up CRT in the closet. I'm only out $200 for the bulbs because my father-in-law paid for the first and I shopped for the best price on the others. But my TV doesn't work and I really like how it had the stand that fit nice.
Reviewed Jan. 30, 2010
I purchased a Panasonic television model number PT-61cx65. The person that sold the television to me at Best Buy stated that the bulb would go out in approximately two years. The salesperson stated that it was a good TV but that they had had a lot of complaints over the bulb going out prematurely. The salesperson informed me that Panasonic was replacing the bulbs with a different bulb TY-LA1000. It was almost 2 years to the day when I purchased the television. When I contacted Panasonic I was informed that they did not cover the bulb except on certain models.
The other models have the exact same bulb. The salesperson that sold the television to me knew that they were having problems with the bulbs yet Panasonic will not stand behind their product. I am retired on a fixed income and purchased the television thinking that I would not have to purchase another one for at least 5 years. I have to spend $125.00 and do the repairs myself.
Reviewed Jan. 26, 2010
Its lamp stopped working after less than 3000 hours. Panasonic covered the cost of lamp ($500) but refused to pay for repair service ($300) at authorized repair center. After two and a half years of use, it has been necessary to pay an additional charge of $300 for an already very expensive TV ($1968.69). The TV has been out of use for over two weeks, while trying to get service and verify warranty coverage on lamp. Many hours have been spent on hold on the phone waiting for "Customer Care" representatives. It is quite likely that this problem will happen again in a similar time period. This is unacceptable. I will never purchase anything by Panasonic again (they don't care).
Reviewed Jan. 22, 2010
The lamp has gone out for the second time. We had the lamp replaced once, but can't seem to get any assistance in replacing it once again. Replacing the lamp a second time is almost equivalent to buying a new TV. This problem has caused my family to be without a television for weeks.
Reviewed Jan. 21, 2010
I purchased a $1907 Plasma TV in May of 2008. In December of 2009 (18 months), the TV went into the 10 blinking light syndrome. After much reading on hundreds of websites, it appears that Panasonic knows of the problem, yet continues to sell the high dollar TVs knowing that they have a chance of the power modules failing. This appears to have been ongoing since 2006 at least.
Reviewed Jan. 20, 2010
Purchased Panasonic Television PT-50LC13 in January of 2005. Lamp burnt out in 2007. Have had to replace lamp approximately every eight months since then. Lamp light went on again this month. Purchased yet another lamp. This time, the TV won't turn on at all after installing a new lamp. The red light just keeps blinking. For such an expensive television, I expected a lot more years, not expense out of it.
Reviewed Jan. 20, 2010
I purchased a Panasonic Viera Plasma HDTV TH-46PZ85U less than 18 months ago. Now the power light is flashing and TV will not power on. Online support referred me to one authorized repair center in a 70-mile radius. I live in a major US city and there is only 1 authorized repair shop? Also, looking at the site, this is a very common problem. Repair center will not even look at my TV without a fee. This problem has been well documented online and I believe a recall is in order!
Reviewed Jan. 20, 2010
I am very upset with Panasonic. My 2 year old, $2000 TV broke and they are not doing anything about the issue. The TV just stopped working and a red light is flashing 7 times. It is only one month out of warranty. Several other consumers are noted to complain about the same problem. I have no TV!
Reviewed Jan. 20, 2010
I have purchased 3 TY-LA1000 bulbs for my TV since I purchased it in 2005 from PC Richard and Sons. I have receipts for the last two bulbs and the TV. I know that Panasonic has a class action suit for this exact problem with my TV. Please advice on how I can be reimbursed for this bulb problem. September 29, 2006, Panasonic offers replacement lamps for some LCD TVs.
As the result of a recent class action settlement, Panasonic has agreed to replace the defective lamps found in many of their LCD projection TV models. Although Panasonic admits no wrongdoing, the company settled with The Garden City Group, Inc., a law firm in Melville, N.Y. Under the settlement, consumers who own Panasonic model numbers PT-50LC13, PT-60LC13, PT-50LCX63 and PT-60LCX63 are to be included in the settlement. Panasonic has agreed to give those consumers: A.) An extended warranty until November 30, 2007; B.) Reimbursement of monies spent to replace failed lamps; C.) If the consumer has had three or more issues with the TV, they can get a replacement TV, or if the consumer chooses, a $1,000 rebate certificate toward the purchase of a new Panasonic TV with a retail price of $1,500.00 or more.
Reviewed Jan. 19, 2010
I have a Panasonic TV which was purchased in 2005. I have had four lamps for this TV (Model: pt60-lc14). I never knew about a settlement and talked to Panasonic several times in 2006--six months after getting the TV and the first lamp went. My lamp went again yesterday, so now I'm working on bulb number five. This can't be a normal wear and tear. The first time the bulb blew, it cost me nearly $800 because the mother board was fried when I tried to turn it on.
Reviewed Jan. 19, 2010
It's the lamp TY-LA1000. This is the second time replacing lamp before the life of the lamp is to expire.
Reviewed Jan. 17, 2010
I recently purchased a Ty-La 1000 replacement lamp for my Panasonic PT-50LC13 50in. HDTV LCD on December 1, 2009. It is now January 16, 2010, and my lamp is no longer working. The TV began to give off this egg-like smell causing me to become nauseous. After a few seconds of this egg-like smell, the TV shut itself off, and I am unable to turn the TV back on.
Reviewed Jan. 17, 2010
I have a 50-inch Plasma TV, not even two years old, shut off by itself. Red lights keep flashing and there's no help from Best Buy or Panasonic. I am going to go look for a new set. I looked online and saw hundreds of complaints for the same problem. What a scam! This has been going on since 2007. There should be something done! What a joke!
Reviewed Jan. 13, 2010
We bought our Panasonic PT52LCX65 TV from a local dealer who has since gone out of business. We had the TV for about 2 yrs when the bulb, TY-LA1000 went out. We have since replaced the bulb twice, recently it went out again. The cost of the original bulb was $124.48 from Advanced Lamps on the web. They did not charge us for the second one, however they are only lasting a little over 6 months. They only guarantee their lamps for 180 days, which is just at the time that theirs go out. I called Panasonic and they wanted $250 for one with a guarantee it for 1-2yrs. This is very stressful to have to go through every 6 months. Can you help us resolve this matter?
Reviewed Jan. 9, 2010
I have a Panasonic pt50lc14 and it just shut off while watching. The green power light just flashes for a while then turns red and flashes. Does nothing else. On the website, it states that Panasonic will not address this issue. I have had no other problems with the TV that was bought in 2005, tried calling about the warranty and the phone number is no longer in service. I did buy a 4 year extended warranty, so now I have no where to turn and circuit city went out of business in 2009 where I live. I am out $2300.00 for a TV that only lasted 4 1/2 years.
Reviewed Jan. 8, 2010
My $2500.00 Panasonic Viera Plasma turned off and won't turn back on. I am seeing 11 blinking lights on the TV. I called Panasonic and they referred me to a local repair shop at my expense. I looked online and found many others with the same or similar complaints. Panasonic should acknowledge this defect in their plasma televisions and either repair or replace them with working units. It will cost me around $400.00 to have a factory defect repaired.
Reviewed Jan. 8, 2010
We bought this TV in September 2004 at Best Buy. We paid extra $499 warranty on the TV. Both my husband and I are extremely busy people. We watch TV mostly at night for few hours. The bulbs blew out in less than 3 years. Because it was still on warranty, Best Buy came and replaced it. The bulbs blew out a second time. I called Best Buy, only to find out that the warranty had expired. They said that they did send us a reminder. My husband and I could not recall getting the reminder letter. I was in school and working full time and taking care of my daughter. They finally send a TV repair person to diagnose the problem, which we paid for, but Best Buy replaced the lamp at no extra cost to us.
Now, the lamp blew up a third time, less than 7 months it was last replaced. We are unable to enjoy our big screen TV. We paid close to $2000 for this TV, including the surge protector and the accessories that Best Buy made us buy for this TV. We were always worried that the TV may blow out in the middle of a big show or when we have guests. Whenever the bulb is out, we were unable to watch TV. The other 32" JVC in my daughter's room, we could not watch because she would be sleeping. We've had this JVC since 2000 and had no problems at all. We would like a refund of our money to buy another TV that does not operate with bulb/lamp.
Reviewed Jan. 7, 2010
I purchased my Panasonic TV model PT44LCX65, and there are two discoloration spots on my screen. I assumed it was from the bulb going out. I purchased the TV instead of a plasma, with the thought that it would last longer than 3 years, as I was told that the plasma screens burn out after that time. It only took 4 for the bulbs to go out, and now, it needs to be replaced. I don't think a $1,800 TV should need to be replaced within 4 years.
I will have to buy lamps for replacement which looks to run at least $100. I haven't seen how much the installation costs, but I have been told not to do it myself, as the lamps contain dangerous chemicals such as mercury. That will cost more money, I'm sure.
Reviewed Jan. 5, 2010
Just like the other consumers, we purchased a rear projection TV (PT60-LCX64) approximately 4 years ago and have had to replace the lamp in it for three times. We had no idea that every year we would have to spend $200-$300 just to use the TV. Not to mention the inconvenience of having to wait several days with the television down waiting for a new lamp.
I realize we are stuck with this item, but I will not buy another Panasonic electronic item again, and I have strongly suggested others to research the reliability first, as well.
Reviewed Jan. 5, 2010
The lamp of unit TY-LA1000 has been down three times already. I had purchased the Sears extended warranty, and they replaced it. Now, the same is expired, and it went down again. I read your article on 09-2009, regarding the lamp replacement class action law suit. What do I need to do to apply for the rebate offer, as I would not invest any more money in another replacement. I had to pay the extended product warranty offered by Sears. Also, I just purchased a smaller TV, since I have been without a TV for over a month. I had to pay the extended product warranty offered by Sears.
Reviewed Jan. 3, 2010
I have had a 50-inch LCD PT-50LC14. I have replaced the bulb three times in 4 years. Now the TV has a yellow spot in the left hand corner and across the bottom of the TV. I can't find out what causes it. I talked to customer service and they don't know. This will be the last Panasonic anything we will purchase.
Reviewed Jan. 3, 2010
My plasma TV (Model: th-42pz700u) is broken. From all I read online, fixing it will cost more than a new one--possibly not be fixed for more than a few hours or weeks. It means I bought a lemon that needs to be recalled. On the night my TV started giving me the ten blinking lights (New Year's Eve), three other people had broken once in the comments on this blog. How many of us are there? I spent $1,500 plus tax less than two years ago for a TV that doesn't work. The company doesn't care and it should not be designed to fail in two years. Some failed after months--even weeks. I want a working TV, without adding $700 (or anything) to the cost I already paid. They need to replace the part (with one redesigned not to break, not the same part that is defective) or replace my TV.
Reviewed Dec. 31, 2009
The lamp (TY-LA1001) needed replacing in my Panasonic PT-56LCX16-K after less than 3 years of ownership. This lamp lasted about 30% of the claimed 10,000 hours. I see that I am not alone with the 67 pages of Panasonic complaints with many claiming they contacted the Panasonic only to be dismissed without any consideration. Do you really want to purchase a product manufactured by this company?
Reviewed Dec. 29, 2009
We purchased our PT-50LC13 Panasonic Rear Projection TV in June 2004 for over $2,400 from Best Buy with an additional City Advantage Protection Plan (the coverage lasted for two years). The LA1000 lamp burned out within the first year. Between 2004-2006, we had replaced our lamp 3 times. In late 2006, the lamp went out again. We didn't have the protection plan anymore so we called to see how much it would be to replace the lamp. We were told over $400. We did some research online about the LA1000 lamp and came upon the class action suit for the defective lamps. We called and were asked if we had replaced the lamp at least 3 times, which we had; and if we had, prove it. I could only find one invoice, so I called the company that shipped the lamps to us to send copies. They said they would send it to us, but never did so we had no proof. Because we couldn't produce the invoices for the lamp, we were offered a new TV for $600 and over. It is now the end of 2009 and since early 2007, our nice 2-year-old TV has not played.
Reviewed Dec. 28, 2009
I bought the Panasonic PT50LCX63 and had to replace the bulb twice in the past three years. The TV was working well; however, it seems that it is a defective device since it is constantly making me change the bulb. The company should replace the TV since I am not the only one experiencing this. I have had to pay for a light bulb (plus installation) that cost over $300 twice. This is ridiculous since I already paid $1000+ to enjoy my TV.
Reviewed Dec. 28, 2009
I have a Panasonic PT61 LCX65 TV, and I am on the third lamp (TY-L 1000) replacement. I see that Panasonic has agreed to replace lamp of other TV models, but not the model I have.
Reviewed Dec. 26, 2009
I own a Panasonic (model no. PT-50LC13) and had to replace the bulb twice in five years. I am in search of the $1,000 rebate for a new TV.
Reviewed Dec. 24, 2009
Similar to the many others who had issues, I, too, own a Panasonic PT-50LC13 television. I have experienced the same issues with the TY-LA1000 lamps. I'm currently working on replacing bulb number four. I've attempted to work with the people Panasonic call customer service, and it has been a nightmare. I have been forced to purchase three new lamps costing a total in excess of $700. Apparently, Panasonic has created a faulty product. They need to own up to it and work with their customers to replace the televisions, or refund the monies paid. It is my intention never to purchase another Panasonic electronics product due to this issue.
I was economically damaged because of the purchase of three new bulbs at $ 225, $221, $292 respectively; totaling to $737. I spent at least 40 hours on the phone with Panasonic Customer Service while waiting for action on customer services. My hourly salary is $101/hour; multiply that by 40 hours and it would cost $ 4,010 of lost time. The cost my frustration - priceless.
Reviewed Dec. 19, 2009
Panasonic projection TV PT40LC12 - The bulb keeps burning out prematurely. We have gone through at least 3 bulbs in less than three years. Currently, the TV is sitting in my bedroom with no bulb. They are too expensive to replace for an uncertain time. They offered bulb coverage to people who bought the same TV a year later, but would not offer us the same insurance bulb contract.
Reviewed Dec. 19, 2009
I bought a Panasonic TC-50PS14 plasma TV from Costco only a week ago and tonight, I got the dreaded 7 blinking lights of death. This is obviously a known issue and I can't believe Panasonic isn't doing anything about it. I bought this so we could use it during the holidays. Now, I will have to box it up and take it back to Costco which costs me time and labor.
Reviewed Dec. 16, 2009
I purchased the Panasonic PT50Lc13 new in or around 2004 for $3000. We have had to replace the bulb every year since purchase and have had to replace the ballast once already. I believe it to be bad again. The TV will not turn on, just flashes the green light several times. Then the red light flashes several times over and over again. This is a sign of a bad ballast. The company has known of this problem and has not done anything for those of us who own them.
Reviewed Dec. 13, 2009
I bought a Panasonic 50-inch plasma TV (model THM50HD18) from Wal-mart 18 months ago and was watching it on 12/08/09 when the TV turned off. Now, all it does is blink 7 times over and over. After doing a search on the net, it sounds like power supply went out. Also, it seems like this is a common problem. I went to the Panasonic web site and sent in a request for help. They sent me a name of a repair shop. The shop told me that it is $175.00 to look at the TV. When I researched the net further, I found that up to 3 boards may need to be replaced. So the average cost to repair the TV is between $600.00 to $900.00, which is the same cost as a new TV at Wal-mart. I cannot find out if after the repair, this problem is recurring as no one seems to want to pay the price to repair their TV.
Reviewed Dec. 12, 2009
Replacing bulbs in Panasonic LCD Projection TV (Model# PT50LC13). Panasonic knows that they have a problem with this model TV, but they have done nothing to inform consumers of the class action lawsuit that was filed. They will also not resolve the problem. They simply tell you to call your local repairman. That is my last Panasonic purchase. But all these companies seem to handle their mistakes the same way.
Reviewed Dec. 12, 2009
This TV was bought in April of of and every year I have to put a new lamp/housing in it. This will be bulb number 6 counting the original.
Reviewed Dec. 8, 2009
I called several times to ask for a refund or replacement of a defective phone system and I am being ignored.
Reviewed Dec. 6, 2009
Reviewed Dec. 6, 2009
Reviewed Dec. 2, 2009
Reviewed Dec. 1, 2009
Reviewed Nov. 29, 2009
Reviewed Nov. 23, 2009
Reviewed Nov. 22, 2009
Reviewed Nov. 18, 2009
Reviewed Nov. 18, 2009
Reviewed Nov. 16, 2009
Reviewed Nov. 11, 2009
Reviewed Nov. 9, 2009
Reviewed Nov. 7, 2009
Reviewed Nov. 6, 2009
Reviewed Nov. 5, 2009
Reviewed Nov. 4, 2009
Reviewed Oct. 30, 2009
Reviewed Oct. 26, 2009
Reviewed Oct. 24, 2009
Reviewed Oct. 22, 2009
Reviewed Oct. 20, 2009
Reviewed Oct. 17, 2009
Reviewed Oct. 15, 2009
Reviewed Oct. 15, 2009
Reviewed Oct. 9, 2009
Reviewed Sept. 28, 2009
Reviewed Sept. 23, 2009
Reviewed Sept. 21, 2009
Reviewed Sept. 19, 2009
Reviewed Sept. 19, 2009
Reviewed Sept. 14, 2009
Reviewed Sept. 14, 2009
Reviewed Sept. 13, 2009
Reviewed Sept. 12, 2009
Reviewed Sept. 11, 2009
Reviewed Sept. 10, 2009
Reviewed Sept. 9, 2009
Reviewed Sept. 8, 2009
Reviewed Sept. 4, 2009
I bought a rear projection television produced by Panasonic in 1993. It is a rear projection TV model # PT-50LC13. I have had issues with this television since day one. Panasonic states that the bulbs have an average battery life of 10,000 hours but in my experience, they have been much less than that. I had a warranty; however, I did not begin to experience this problem until after the warranty expired. I tried to contact a Panasonic CSR about getting a rebate toward the purchase of a new television but they had no idea what I was talking about even though this was a huge class action lawsuit.
Reviewed Sept. 3, 2009
I bought a new TV from Panasonic. I talked to Omar and a woman named Monniq where I was told to wait for 24-48 hours from 8/20/2009 with a case number #**. Guess what? I never once got a call back from Panasonic as promised and every time I call in, the only response I get is to drive or take the TV to Florida. I live in GA and don't drive. Also, the TV is for my dad who can't walk and lives in a home. That was explained to Panasonic. The TV is defective upon DOA and need to be replaced or have a call tag/shipping label sent out ASAP. I waited for 72 hours, no response and still gets the runaround. Why? It's so easy to resolve.
Reviewed Sept. 2, 2009
I bought a Panasonic projection TV (model PT 52LCX16) two years ago that offers 10,000 hours' use of the projection lamp (model TY-LA1001). I rarely use this TV, about 3 or 4 hours a day, and the lamp failed. That means that I have used the TV between 2000 to 3000 hours, much less than the 10,000 hours they offer. I think they are not playing fair to announce something that is wrong. I know that lamps are electronic parts, but the company should be responsible on this case. Thanks for your attention.
Reviewed Aug. 28, 2009
I purchased a PT-50LC13 television from Best Buy with a 3-year service contract. At the beginning of the 2nd year, the bulb blew (so I was told); Best Buy covered the TV, came out and fixed it. In year 3 of owning the TV, the balister overheated and needed a replacement along with the bulb. Year 4 went okay and in year 5, the balister overheated and the TV is not usable, it now sits in my garage as a giant paper weight. For an item I paid over $3,000? After lots of research, I opted to file a complaint here as it is clear the TV is a defective product. The system design is flawed and Panasonic should stand behind their products. After many calls and discussions with Panasonic, they were finally, so it appeared, going to assist me. I needed to provide them with some documentation and proof of ownership. I did not have the receipt from Best Buy, but I did have the service contract details as well as all other documentation.
After the review of my details and documentation from Panasonic, they came back to me and offered me a discount to purchase a TV through them at 20% off the listed internet price. After a little more research, I realized the discount they were offering me off their price was still more expensive than if I were to go to a store or purchase online from Best Buy. How can a company do such a thing and think it is okay? Aside from being out the $3,000+ I spent on a highly rated TV at the time, I am out about 4-6 hours of frustrated conversations, looking for receipts from 5 years ago and gathering all the information. I estimate I also have about 4 hours of research into why the TV is failing. It is a design flaw and everyone that has this TV will suffer this or similar issues, due to the balister overheating.
Reviewed Aug. 24, 2009
I called technical support multiple times after the TV repair service they sent out said that Panasonic doesn't cover the light engine replacement on the TV. I called 4 times within 5 hours and talked to 4 different support reps. Each time, I eventually asked to speak with their supervisor and got put on hold. And after waiting fifteen minutes, I was hung up on. They did not want to deal with the problem and only offered a 15% rebate off the purchase of a new TV from them (for which a better deal can be found almost any day on the internet).
I was not able to talk to anyone, but to a standard technical support person. I've only had the TV 2 years and paid well over two thousand for it. And now, I'm looking at spending at least another thousand to fix it. Something's gotta give. I don't see how they can get away with putting out a horrible product like this and not fixing their problems. Thank you.
Reviewed Aug. 21, 2009
REX is out of business. We have had our Panasonic PT-50LC13 TV for 5 years. In that 5 years, we have had to replace the bulb 4 times. And now, the sound is bad. We have had nothing but trouble trying to find a Panasonic repair center. The only local one is very rude, and I refuse to deal with him. We have been totally ripped off! We have spent an additional $1,200 for replacement lamps on top of what we paid for the TV. The store's closing, and now, the lamp message is on and the sound is static.
Reviewed Aug. 19, 2009
I purchased a Panasonic (Model: PT-50LC13) television in October of 2004. We are on our 4th lamp replacement and we have replaced the cable and the ballast. All in all, we spent approximately $900.00. Then, we were not notified of the class action lawsuit and got absolutely nowhere with Panasonic. We were basically told "too bad for our luck." There must be something else that we can do. This is truly a lemon and Panasonic should have to take care of this. Anyone with any other options, please let us know. Oh, by the way, as I write this, the TV is out again. I am taking it to the repair shop tomorrow.
Reviewed Aug. 15, 2009
This is the third lamp (TY-LA1000) in four years, at $200 each time. I need some help, please!
Reviewed Aug. 15, 2009
I purchased the Panasonic 50LC14 in 2005. I had to replace the bulb for the first time in Feb. 2009 which was great. However, it is now August and the lamp indicator/warning message came on that my bulb needs to be replaced. This seems way below the the estimated hours it should last. Even if I watched TV 24 hours a day, it is only 4500 hours!
Reviewed Aug. 13, 2009
My lamp burned out for the second time. I seemed to only get around 3,000 hours. My television model is PT-50LC13. I read on your website that Panasonic offers replacement lamps for some LCD TV's. Panasonic told me that I needed to buy another replacement bulb.
Reviewed Aug. 12, 2009
My Panasonic would not show picture. I bought a new lamp. It still does not work. My TV repairman said the main board was not working, cost $1500. I gave $2458.64 (tax included). I bought TV on June 13, 2006. It has been down since before Christmas 2008. The TV should last longer than this.
Reviewed Aug. 11, 2009
I have purchased this Panasonic TV model #PT52LCX66 2-1/2 years ago and paid over $1400 for it from Circuit City. In June 2009, my "lamp" went out and it cost me $425. Not even 3 weeks later, the "ballast" also went out in this TV. I have been calling Panasonic and so has the TV repair person to find out the status of this part, that is no longer in "High Demand." Therefore, they are not in a rush to send/fix the part. As of today, Panasonic still does not have my part for my TV. I keep calling to make a complaint and I either get hung up on or get very rude customer service. The part number is LSEP1206A1 and is going to cost another $460 to fix. So, for a TV less than 3 years old, with all the parts going out, this TV is costing me almost $2300. My sister-in-law bought the same exact TV from the same exact place at the same exact time and she is going through the same exact problem. I have looked on the internet and have seen many, many complaints regarding this TV. I cannot get anywhere with this company. I have a "malfunctioned TV". Please help me. Thank you.
Reviewed Aug. 11, 2009
We bought a PT50LC13 TV new in 2005 from Best Buy and we have gone through two Tyla 1000 bulbs. We have seen on the internet that they have had a lot of problems with this certain TV. The bulbs are supposed to be good for 10000 hours - but they just go out way too early. We would have to watch TV 24 hrs a day to use up those hours. My wife and I both work full time - not much time for that.
Reviewed Aug. 11, 2009
I bought the Panasonic 50 inch HDTV for over $2,000 in 2005. I already had to change the lamp inside twice and I'm getting this yellow tint all over my screen. I don't know what's going on and I'm going to call the Panasonic reps right now.
Reviewed Aug. 4, 2009
My wife bought a Panasonic TV not even three years ago and we are having to replace that famous TY-LA1000 bulb in our TV and to have to pay an additional $300 for. This is not right when Panasonic is having problems reported with this bulb and won't cover all the TV's that have this bulb in them. It's hard to spend thousands of dollars on a TV and it would not last as long as it's expected to.
Panasonic TV Company Information
- Company Name:
- Panasonic
- Year Founded:
- 1918
- Address:
- 2 Riverfront Plaza
- City:
- Newark
- State/Province:
- NJ
- Postal Code:
- 07102
- Country:
- United States
- Website:
- shop.panasonic.com