Mitsubishi TVs and Electronics Reviews

We would be out the $2,700 we paid for the TV if we don't fix the TV. If we fixed the TV we would be spending $1,000 or more on top of the original price of $2,700. The TV is totally worthless without a new DM monitor.

No call; same with the next day until Friday, December 28. I got a hold of a Customer Service Rep (Tony, in the US), and he put me on hold to talk to my supervisor. He got back on and gave me 3 numbers to call. I asked him why they did not call me and a service center. I told him to hold; I called from my cell on the other ear. First number was no longer in service, second number they said they do not come to my area. I told Tony; he hung up on me as soon as I gave this information. So I filed a complaint to the BBB. I get a call from Juan January 8th who says he will call me the 9th. He did and told me he talked to a company that will service it but but not until Monday the 14th. I called the number and there was a message on their answering machine that they would be out of the office for training until Monday. I was not even able to talk to anyone. I just don't get it-- a $3000 TV, and I get lied to, spend hours and hours on hold, do not get any service, pay my cable bill without a TV, and I let my family down for the holidays.

Many hours of my time, lied to, numerous times, hung up on, then lied to again. I asked for a new tv Juan saif that they need someone to service it first. of course no one is in to make that appointment. I asked him how long do you think it is to long to get service. He said well it depends on the time of year, and so on. They could easily swap out my tv and I would be up and running but no luck

I am afraid that the cost of this bulb will eventually add up to be more than the $2400 I paid for the TV. Each time the TV lamp bulb goes out, the down time is about a week. It takes about a week for the repair service, or mail to receive and fix it.

I suffered a head trauma and bodily damage.back and kneck injured as well.

Anyway, the lamp went out on our TV around 2/19/06. Just over the 1 year warranty. This is when we learned about the lamp life and the cost of the lamp, which was $336.26, plus the $107.00 for the technician to come out to the house to replace the lamp. We did not buy the extended life insurance on the TV when it was bought it as we have never had problems with TVs in the past and had faith in Sears. As well asMitsubishi's Television quality product reputation.

Now, I can buy the extended insurance on the TV and it will not cost me anything for the technician to come out next time, I will still pay for the lamp as the cost of the insurance is $340 a year or $970 for 3 years. I was told the lamp cost will be coming down as it use to cost $500 and now only cost $336.26 plus tax. I was shown how and now I am able to replace the lamp myself as there are directions to replace it on the inside of the TV.

Over the next 11 months I called out Comcast Cable because the “Picture and Sound” were cutting out and I was blaming it on cable, (I have over 15 service requests on these problems already). Each time Cable would say they could not find a problem, but would replace the cable box just in case.

Around November 28 2005 the color went to a full green color. Everything was in green and you could not adjust it out. I called Mitsubishi on or about the 1st of December 2005 (1 year and 4 days after I bought it). I was on hold for over 30 minutes before I was able to speak to someone, he looked up my name and ALL the information about my set and told me to call ”Parkway TV” in Fairfield CA - 707-437-3325 for service and gave me a file # 955636. I called Parkway TV and they sent out a technician the next day.

I was informed that I needed a “PWB terminal P/N # 934C060001 and it would be about 10 days before the TV would be fixed. After waiting for about 5 days I called Parkway TV AGAIN and was told the part I needed was already on back order for another set since 10/31/05 and was not due in until the end of January 2006. I again called (you) Mitsubishi and after being on hold for another 45 minutes, I was finally told someone would look into it and call me back. I have never been contacted by anyone from Mitsubishi.

I again called Mitsubishi and was told that they had made a mistake and I needed to contact the EXTENDED warranty provider. So I called GE and was put on their answering program and it set me up with another TV repair store that was almost 50 miles away. I finally was allowed to speak to a representative from GE and she first off told me that I might have to pay for the service Parkway provided out of my own pocket because I did not contact them first (Remember Mitsubishi told me to call Parkway). She also told me in a very condescending tone of voice that it did not matter how long it took for a part to arrive as long as it was within the warranty period (4 years in my case).

I again called Mitsubishi and again was put on hold for over 45 minutes, when I did get someone on line he hung up on my so I called back again after all I had nothing important to do on my day off except be put on hold by your people. Now I was again on hold for 30 minutes before I spoke with someone who then said “Oh, we have that part” and I’ll call parkway and send it out to them.

This was on the 12 of December. I called Parkway and told them it was on the way. Parkway had never made contact with Mitsubishi because they would not sit on hold for 30-45 minutes at a time.

I asked if he replaced the "color Gun" could he get it calibrated correctly again? He says " I don't need to replace it, they leak all the time, that's why Mitsubishi started installing drip pans a couple of years ago". The tech. pulled the chassis out for repair, it took 5 weeks to get it back. Once re-installed the picture quality was not correct. I questioned him about it, he thought it looked fine.

I am a Home Theater/Audio file enthusiast, I have over $35,000 invested in equipment and I know the picture quaility of my TV before this event, something wasn't right. The screen would blur at times,the convergence calibration feature was out of focus. I called service out several more times to look into it, unable to resolve it back to the way it was.

Today, their is a black vertical line on the screen and on the left hand side of the screen there are black wavey lines that appear. Service is sheduled to come out and remove my chassis for a second time today 1/6/05. This TV has had no more than 20 hrs of viewing since August.

Here's my problem with this, I work for one of the largest Kidney Dialysis manufacture in the world, anytime an engineer, technician or a customer discovers a problem, we send out a Service Bulletin explaining the problem and what our customers must do have it corrected. Mitsubishi knew that these "Color Gun/Projection Guns" were leaking and installed DRIP PANS to catch the coolant on later models.

Mitsubishi should have notified its customers of the premature damage this would cause to these particular models if there was a leak, its negligence on Mitsubishi's part not to do so. MY TV WAS PERFECT BEFORE THIS EVENT!

I opened up a complaint case with Mitsubishi, Iv'e written letters to Mitsubishi asking to speak to Virgil White (Service Manager at Mitsubishi) -- nothing, no response. The customer service reps over the phone just try to pacify me. I check with a few other Mitsubishi repair shops and they told me the same thing," The projections guns leakout coolant and Mitsubishi had install drip pans to catch it.

On 6/28/04 I purchased an RGB-CV10 from Mitsubishi for my VS-60803 and that is when this whole ordeal with Mitsubishi started, and has brought me to the point of never buying your products again.

When I received the RGB-CV10, I called my local cable company to come out and hook it up. After numerous days of effort, and 3 service calls by the cable company, we could not get it the unit to work. After calling Mitsubishi on 7/8/04 at 949-465-6000 and speaking with Carolyn, I was told that there may be a problem with the TV and not the RGB-CV10, and was told to have a service technician come out from one of their approved service centers. At that time, your employee, Carolyn told me that if it were found that the TV was defective, Mitsubishi would repair the TV set.

I had a service technician come out and look at both the TV and the Mitsubishi unit. The service technician was able to get the RGB-CV10 to work, but only sporadically and suspected an intermittent problem with the RGB-CV10, or the TV set needed a new internal module (If one was available). Again after several calls to Mitsubishi at 949-465-6000 and speaking with Michael Farris, I was told to return the unit to them for a new one. I shipped it back on 7/29/04 at my own cost of $35.37, which Michael Farris said Mitsubishi would reimburse.

Keep in mind that all this time I am subscribing to cable services that I can’t view or use. I finally did receive the same unit back on August 24, 2004 via UPS, with a letter indicating the unit was tested 8 hours and it worked fine. Again, after installing it on my TV and making several attempts to make the unit work, no HDTV, no working unit. My cable company has made another service trip out here and they also could not get it to work. I have finally given up on Mitsubishi and this whole ordeal.

I am furious about the whole matter and want some retribution. Although they have returned the unit to me, it does not work regardless of what they claim. My $5,000 big screen still does not receive a HDTV signal as it was “Promised” to do so. I also believe that Mitsubishi owes me reimbursement for shipping the unit back to them ($35.37), dozens of long distance phone calls to their office in California, HDTV cable service for 2 months that I never received ($211.08) that I have now cancelled, $25 service fee for the cable hookup and my time and frustration.

called Mitsubishi cosumer relations and asked precisely what steps needed to be done for them to stand-by their product. I was told to provide proof of purchase and to obtain a diagnostic estimate for repair. I called what seemed to be the obvious choice, Sears because that is where I bought the product. The diagnostic estimate and parts which were ordered cost $160.00 which had to be paid up front. Labor to install the parts will be another $95.00.

When I provided these items back to Mitsubishi, they now said they were unwilling to help me because Sears is not on their list of approved repair facilities. An approved list was never mentioned in the beginning. I was never given any help in any way as to who to contact or how to contact someone for repair. They only said to provide a diagnostic estimate. In the end all they had to say was too bad so sad.

I called Stacey in customer relations at mitsubishi. She was rude to say the least and told me that all the warranty guaranteed was that they would fix the tv but there was no time limit. I asked her if they couldn't fix it in five years, would they keep my tv for five years and she said yes. She said there is no time frame that they must fix it within so they can keep it forever. The repair shop has had my tv running "all day" for the past 4 days.

Also Mitsubishi has refused to honor their warranty for the original repair work eventhough I have not yet owned this TV for a year. Mitsubishi's representative has cited the reason for the refusal is because I purchased the TV via the Internet from a wholesaler. I paid good money for this TV real money only to recieve a piece of junk in the end. And now I have been forced to pay another 475 dollars for work that should have been covered by Mitsubishi.

The operative word here is: honor. Either Mitsubishi stands by their products or they don't. Any reputable manufacturer wouldn't weasel out of an obligation to their customer with sorry excuses like these. I paid over 3300 dollars for this set not including delivery 475 for repairs and I still own a defective product.I've always heard that you get what you pay for. But I paid quality money for what I considered quality product from a quality manufacturer.