
Mitsubishi TVs and Electronics Reviews
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About Mitsubishi TVs and Electronics
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MITSUBISHI ELECTRIC manufactures a range of consumer electronics, including televisions, projectors and home theater systems. The company’s products cater to both residential and commercial markets and aim to enhance visual and audio performance.
- Affordable price for features
- Responsive customer support
- Frequent bulb replacements needed
- Common issues with white spots
Mitsubishi TVs and Electronics Reviews
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Reviewed Nov. 10, 2011
I purchased a WD57734 Mitsubishi in 2008 as a second TV so it is not used on a daily basis. I replaced the bulb with a factory replacement 2 months ago and now have the white dot problem. I see 4 or 5 more every time I turn on the TV and it is so bad that I can't watch it anymore. I have several Mitsubishi Electronics and even an older big screen from them that have never had problems. I even have a Mitsubishi credit card because I have such a history of purchasing their product. I called their customer care line and they are giving me the run around. I have to pay $150 to get it diagnosed before they will talk to me further and they will not pay for that. I don't need a diagnosis as it is obviously the same problem everyone else is having! I will never buy another Mitsubishi product again.
Reviewed Nov. 10, 2011
I purchased a WD-57734 in November 2007. I watch a fair amount of TV and have never replaced a bulb yet, but the notorious "white spots" have been spreading for the last six months now. My screen is almost completely filled. I was able to find the DMD chip online for $325 but I am hesitant to purchase. I fear that the repair may be beyond my level of expertise. Haven't any lawyers had a problem with their TV's yet? What does it take to get a class action suit going?
Reviewed Nov. 10, 2011
I bought my Mitsubishi 65" TV about 4 years ago and it just started getting white dots on it. I googled the problem to see what I could find and it's clearly something that needs to be recalled. A TV should not have problems this early. I had first bought this exact TV from Circuit City, and when I got it home, the mother board was out so I had to load it up and take it back to the store. I just ended up returning it and then found it at Nebraska Furniture Mart for a better price. But I don't understand the issues! It's not an old TV!
Reviewed Nov. 8, 2011
About 4 years ago, we purchased a WD 65733, from Best Buy. 2 years ago, we started having issues with the bulb. So, 2 bulbs later, we started seeing white dots. First 1, and now hundreds. Mitsubishi should be held to the same standards, as well as other companies, regarding these kinds of problems, and should be paying to have them fixed, not giving consumers the run around. A class action lawsuit should be filed!
Reviewed Nov. 8, 2011
I bought a 73" 1080p a little over 3 years ago. It was about 6 months ago when I had the lamp replaced. A month after that, a white spot showed up on my screen. Two months later, my whole screen is filled with them. I should have my TV fixed, replaced or my money back for the TV and the lamp I bought.
Reviewed Nov. 7, 2011
We bought a 65" DLP TV #WD-65733 about 3 years ago. We actually love the TV, but last year, the picture started looking less than perfect and finally, we turned it on and we had no picture. We were told when we bought it that these kind of TV's go through bulbs and we should expect to have to replace the bulb. So, we started looking up information on the bulbs and getting prices, etc. We finally got a new bulb, installed it and all was well again.
A few months later, we started seeing one white dot on the screen. At first we thought it was something on the screen, a piece of dust or something, but we realized it was inside the TV and we couldn't fix it. Our first dot actually stayed single for many weeks. A month ago or so we got the second dot, now there is a third. We feel grateful that we can still watch TV, but it's so irritating to see those dots. You have to work to keep yourself from focusing on them. After doing some research and seeing the problems everyone else has had, we're pretty ticked off and we are waiting for the multitude of dots to attack our TV, which we know will happen.
We haven't called Mitsubishi yet and may just wait for the class action law suit, which has to happen, I would think. If Samsung acknowledge the defective part and started fixing their TV's and Mitsubishi acknowledge they used the same part, I don't know how they could go on and not take responsibility for it and fix the TV's. If anyone has any information about a class action suit, please post it.
I feel conflicted because I love this TV and since they have fixed this problem, I probably would buy another one, only an 82" or 92" this time. I am very disappointed in how Mitsubishi is handling this situation, it is very discouraging. Most of us don't have a lot of money and we save or use tax returns or whatever to get a major purchase like this and we don't have unlimited funds to keep repairing it. To think that Mitsubishi knows they used a defective part and see them still making people get evaluations and go through all that they make them go through is very upsetting. I'm glad that we can still watch TV, but boy, I feel so bad for those of you who can't. I'd be so pissed if I had to watch my small TV right now, while this 65" is sitting unused.
Reviewed Nov. 7, 2011
I have a 56-inch Mitsubishi TV purchased in 2008. The bulb was changed 3 months ago. Since then, we have noticed a white dot of light shining through and now, another. It is so disappointing to read about all of these dying TVs and Mitsubishi does not have a recall or back up of their products. Come on now. Where is your integrity, Mitsubishi? I hope that you will demonstrate your decent conscience for all of these sales and production of a defective product, and remedy all of these faithful customers' complaints.
Reviewed Nov. 5, 2011
I bought a 57 inch TV from Mitsubishi and it's only 4 years old and have already had to replace the lamp 3 times now. I have white spots all over the screen. When I called to try to talk to Mitsubishi about the problem, they give you the run around and a bunch of excuses but not any kind of resolution. I know there are a lot of complaints with the same issues. Why isn't there something done with Mitsubishi? I will never buy another Mitsubishi product.
Reviewed Nov. 5, 2011
I have a Mitsubishi 57" HD TV which is four years old and now is covered with white spots. The cost to repair it is more than a new TV. I see this is a common issue and Mitsubishi knows about it.
Reviewed Nov. 4, 2011
I have white and black spots. The TV was 2 1/2 years old when it started. Three months later and I now have well over 200 spots.
Reviewed Nov. 4, 2011
I have the Mitsubishi 1080p TV. Also, this is my second bulb too and I have white and black spot on my screen. I'm not happy about this. It's just 4 years old.
Reviewed Nov. 3, 2011
I also bought my 65" Mitsubishi TV in 2008 and since then, I have replaced the lamp twice and recently had a few white spots on my TV. Over the course of the last 4 weeks, it has grown to thousands of white spots. I have been told by numerous sources that the problem is the DMD dlp chip.
I have contacted Mitsubishi and they won't acknowledge there is a mass problem with there DMD chips. They are a defective product and they don't even offer the chips for replacement. You have to buy the entire optical engine assembly which I was told was 1,014.00 with a 300 dollar core so 714.00 for a part they know is defective. A class action lawsuit needs to be filed against them because of this widespread issue.
Reviewed Nov. 2, 2011
Our TV has been sitting on the floor waiting for a new panel for over six months. We are on our third panel; the extended warranty expired, but Mitsubishi said that they would honor it. We have made over 30 calls trying to resolve and they called us on October 12th saying that the panel would be in the following week. I followed up today, now it's November 15th and I am so frustrated; I got cut off three times. They say it's expedited and it's been expedited. They need to rectify this.
They offered us another TV for $1300, but stated that we'd still have to pay for the original TV that's sitting on the floor. The cost to fix it is about the same as what we paid for which is $2300. They could just give us another TV and call it a day.
I will never buy another product from them or refer anyone to them. I would like to take them to court, but don't know where to start or if we could gain anything by doing that.
Reviewed Nov. 2, 2011
I have a 65'' DLP I bought in January of 2008 for $1800. I have gone through 2 bulbs at $250 each and now, have white and black spots on the screen. This is unacceptable! I have seen on internet forums that this repair could cost an additional $700 and that Mitsubishi will do nothing to fix the problem! I will never buy another Mitsubishi product again and I will let my family and friends know that Mitsubishi's products and customer service are subpar.
Reviewed Nov. 1, 2011
I have a 65-inch TV LT-40133, which I bought in 2008. I had the bulb replaced about a year after I bought the television, and now I have white-and-black spots all over the TV. My warranty expired in March 26, 2011. After doing research and trying to get information on this matter, I found that there are plenty of consumers with the same problems, and with no resolve. I want to know if there is anyone out there that can help with this problem because I cannot afford to have this TV serviced and I can't afford to buy another television as I am now on a fixed income.
Reviewed Oct. 28, 2011
I bought an 65" DLP television and has not met my expectations. It had multiple hardware failures. This model should be recalled.
Reviewed Oct. 28, 2011
73" Mitsubishi TV model #73736 There are white dots all over screen. I talked to someone about fixing it. They told me to pay the labor and Mitsubishi will supply the part! "Labor is $250," the TV repair man said. I said, "okay." Then he said, " $95 for tech fee." What? It has been 2 weeks. I'm waiting to see if Mitsubishi will pay the tech fee. The repair shop said that Mitsubishi has not answered them back. It's a shame for a 3 year old $2500 TV and this isn't a recall! Can somebody let me know if I need to pay the whole thing? So I can get it fixed. Thanks.
Reviewed Oct. 28, 2011
We bought our 56" Mitsubishi TV almost three years ago. We have had to replace the light bulb and when it came back from repairs, we turned it on and there was this white dot on the screen. Weeks went by, we sent it back in because there was now about 80% of the screen that had these dots on it and the repairs will cost us $689 to fix. We already paid $190 for the light bulb. Our warranty was out. We now can not see a picture on the screen, only the top edge and right side edge. The rest of the screen is covered with white dots.
Reviewed Oct. 27, 2011
White dots covered the screen, unable to view TV. MESVA.COM agreed to send part costing approx. $1200. dollars if I pay the labor. I agreed. The first contact was July 26, 2011, I have no part and my phone calls are not returned.
I called a week ago and suggested that if they couldn't get the part, write a check for the $1200.00 since I have to leave for Florida the 1st of November. Got no reply. I am a very unhappy customer.
I have contacted Costco telling them how it has been doing business with the Manufacturer. Just bought a Mitsubishi Outlander, hoping for better service! They requested a copy of receipt and that was provided to them. Yet it has been 4 months and this is still to be resolved. No one ever returns a call.
Reviewed Oct. 26, 2011
I’ve got white spots appearing on my TV. I spent 93 minutes waiting for a Mitsubishi customer service and I got no help.
Reviewed Oct. 26, 2011
I broke my 65" screen. I called Mitsubishi Customer support and told them that I needed a new screen.He said that they don't deal with consumers. So I bought what I thought was the screen from a company for $130+$160 shipping but, I only received the lens screen. I asked if I could get the smokey screen and the agent said that only a technician can do that and the screen has to be aligned.The technician just came and said he's affiliated with Mitsubishi and he can barely get things done through you. He said that there's nothing to put the screen in. He'd just have to ship the smokey screen to me and that I could replace it myself since he said that there's nothing to it.
I'd like to leave you with Mitsubishi as having the worst customer support I've ever seen.
Reviewed Oct. 26, 2011
I have a Mitsubishi 65-inch DLP purchased in 2009. We have gone through 3 bulbs in 2 years, and now, we have white spots on the screen. I have gotten no support from Mitsubishi customer service. Based on my research, this looks like a recall issue and the government is not supporting the consumers. Who do we contact to get Mitsubishi to take responsibility for such a large magnitude of an issue as this?
Reviewed Oct. 25, 2011
We bought our 56" Mitsubishi TV almost two years ago. We have had to replace the light bulb and when it came back from repairs, we turned it on and there was this white dot on the screen. Weeks went by, we sent it back in because there was now about 20% of the screen that had these dots on it and the repairs will cost us $689 to fix. We already paid $190 for the light bulb. Our warranty was out a few days before the problem started. We now can not see a picture on the screen, only the top edge and right side edge. The rest of the screen is covered with white dots.
I am a single mother and I am on a fixed income and there is no way possible for me to buy a new TV or even to pay to get it fixed. This is so unfair. We do not watch TV that much due to myself and my children being full time students. I am very disappointed and stressed about this. When we're at home, if there's something we like to do, it's to sit down and watch a movie together but now we can't even do that. The total of repairs would come out to be about what we paid for the TV in total. I bought the TV from Renta Center because that is the only way we can financially afford to buy anything. Please help.
Reviewed Oct. 25, 2011
I purchased a 57-inch DLP model 57733. I have never needed to replace the bulb. My issue with this TV is bigger than that. I bought this TV for $1,600.00 in 2007. I know have black and white spots all over the screen. It looks like a constellation of stars. Seriously, I can make out the big dipper. I called Mitsubishi and was told to have an approved tech diagnose the issue and send it to them so they can review and see if there is anything they will do. So they want me to pay $75.00 to get a diagnosis on an issue that they know is a known problem on the DLP TVs. For what? So they can come back and try to sell me another one for $500.00? I have a 27-inch Avast with a perfect picture in HD and it is still going strong from 2005. But my $1,600 DLP is now a giant piece of trash. These TVs need to be recalled.
Reviewed Oct. 24, 2011
In April 2009, we bought a Mitsubishi LCD flat panel HDTV for $3,303.00. Just last week, 2 1/2 years, a discolored section appeared on the left side. I contacted Mitsubishi, they have me the numbers of only two TV repair shops in my area that they would deal with to "diagnose and estimate" what was wrong. I had to pay $80.00 for a technician to tell me that a panel was going out and that Mitsubishi knows that they put faulty panels in these model of TVs! We did the process, answered questions and faxed proof of purchase with the diagnoses. Their response was: They will replace the panel which costs $1,892.00, but they want us to pay the labor of $225.00 more dollars and a reroute fee of $40.00! Which means, we have to pay out $365.00 of our own money to fix the problem that Mitsubishi knows exists! Don't buy a product from a company that knowingly has faulty parts and then wants the consumer to pay to fix it!
Reviewed Oct. 22, 2011
I purchased a 72" Mitsubishi DLP approximately two years ago from hhgregg. I began seeing dots on the screen that became so bad, it was no longer watchable. They sent someone out and told me it was the bulb. I assumed that it under was warranty but it cost me $600. A day later, the spots re-appeared. Now, they say that I need a processor engine (something to that effect) and I'm looking at approximately $2,000.
I have read the complaint files with the CAD but have not read anything regarding action against Mitsubishi. We are honest, hardworking people like you and when you pay $4,000 (2 months salary), I think it is a reasonable expectation that it will work or they will, at least, fix it. I now have a large box with over $5,000 that I have watched maybe 100 hours.
Does the consumer affairs division intend to do anything to assist the thousands of people who have purchased these lemons unknowingly? I can't help but to believe that they knew of this problem yet continued to sell the product. Just read your complaints. Selling a defective product with knowledge must be grounds for action against Mitsubishi Corp. and their associates.
I don't blame hhgregg unless I find out that they knew of the complaints prior to my purchasing this TV. Please respond with any information on ongoing investigations or course of action I can take. I have already tried Mitsubishi and I can tell you, I believe that they are so uncaring they will probably hang the phone up on me--even the CAD.
Reviewed Oct. 21, 2011
I've been experiencing the same thing that is happening to everyone else that purchased a Mitsubishi TV in the past three or four years. The problem of blown bulbs and tiny white dots that resemble a constellation appears to be a manufacturing flaw. A company this large and with such deep pockets should be responsible for replacement or repairs - although I've heard that repairs cannot be guaranteed. I will absolutely join a class action suit against this company. I will have to purchase another TV after paying almost $3,000 for this one. I can guarantee 100% that I will never again purchase another Mitsubishi product - it is wrong to deal with the American consumers this way.
After having lost my job in 2009, it is not in my budget to purchase another large TV (my Mitsubishi is 73") - heck, it's not in my budget to purchase any TV. Somehow, some way, I wish all owners could get together and file a class-action suit against Mitsubishi. Just in case this ever happens, make sure you take photos of your TV and retain any paperwork to prove ownership. I can't believe all these consumers will stand by and let Mitsubishi get away with this. I want my TV replaced and won't be happy until the company takes responsibility.
Reviewed Oct. 20, 2011
We bought a 65 inches Mitsubishi projection TV (WD-Y65) four years ago (2007), as well as the extended warranty. We have not had the issue with the bulb burning out, but we did have to replace the air flow sensor. This TV is not our primary TV, and we watch this TV very infrequently. It was used about four hours per week, and it went without being used for months at a time. One week after the warranty was up, the mother and memory boards went out. I called the Mitsubishi customer service for help, and they would not help me. I asked to talk with a supervisor/manager. I was told, “No”, and they would tell me the same thing.
We spent over $2000 on a TV that now we will not fix because it is cheaper to buy new and we can get no help from the company. I am perplexed at the lack of customer service and care that this company has. I guess they do not want to stay in business, as we will never recommend this product or any other Mitsubishi product to anyone. We now have a $2000 useless piece of ** sitting in our house. We are so disappointed, upset and frustrated that we have no recourse against this company that sells crappy products and has even worse customer service. If anyone knows of a recall, please let me know. Thank you.
Reviewed Oct. 18, 2011
I purchased a Mitsubishi WD52525 52in and paid over $3000.00 cash, $300 for the stand, $60.00 for the surge protector and 'Best Buy' $480.00 3yr warranty through Sears.
Within 4 months, it needed a bulb replacement which I ordered and replaced. 5 months later, I replaced another bulb. It was like clockwork that we had to replace a bulb at least twice a year.
On the 3rd year, the whole front engine v26/vk26 had to be replaced. I bought the 2nd warranty, $350.00 for 1 year. I come home one day and nothing comes on and we find out the warranty had expired 2 days before. This TV was in a large, cool, well ventilated room. For what we had spent on this product and what we put into it trying to keep it working, we could have bought at least 3 large screen televisions. Consequently, we shoved it into an empty room as we were so sick of it. I bought a different brand that has worked great, and has a better picture. We will never buy another Mitsubishi product again. Not even 1/2 star.
Reviewed Oct. 16, 2011
I purchased a WD-65732 DLP Mitsubishi Television in June of 2008. Since then, I have had to replace two DLP lamps and now I have a screen full of white and black flickering spots that are basically rendering this TV useless. It's embarrassing watching, knowing it's a $3000 TV that I paid just 3 years ago. My 2001 Sony 25" has a better picture. I need this TV repaired or replaced. We don't have the money to throw around on new TVs. We purchased this TV to use for the next ten years. We budgeted replacing the DLP lamp every 3 years but we had to replace a lamp every 16 months. We don't watch the TV a lot. At the most, we log about 4 hours a day. We don't play video games on it, we watch regular high-def television and movies on the weekends.
Reviewed Oct. 13, 2011
I purchased a Mitsubishi 65" Full High Definition DLP in March of 2009 for my living room. This television cost a substantial amount of money, so when the lamp went out after minimal usage, I was unhappy. It's not even 3 years old and I only started to watch my Mitsubishi television consistently within the last 6 months. I am unsure how much it will cost for a new lamp, but by the look of this forum, it seems pricey and it seems as if their is some sort of problem with the electrical system. If this is the case, I should buy a new lamp and sell the system and count my losses. Like many others, I won't invest my money into Mitsubishi again.
Reviewed Oct. 11, 2011
I purchased 2 DLPs (WD-73927) at the same time and within a year, I lost the bulbs twice. I replaced the bulbs, but the picture began getting worse and worse. Only after it was too late, I found via internet search that they were having major issues with the light engine. I'm out about $12000 and have two huge pieces of junk.
Reviewed Oct. 10, 2011
Bad product. I had three times bulb replaced paying on average $400. The retainer holding the socket for bulb hosing is defective because it pushes back when one tries to install a new bulb. I had to call a technician to open the entire rear chassis to access the housing and repair the retainer, costing me about $400.
The unit already had its chassis replaced for which I paid $500 for installation, Mitsubishi provided a rebuilt chassis.
Mitsubishi should consider recalling this unit for defected worksmanship. I will not recommend this model to anyone. If there is any class action suit, I will be glad to join.
Reviewed Oct. 10, 2011
I can't believe how accurate this forum is and it seems to be happening to all of us at the same time!
I have the Mitsubishi 65" WD65733 model and in just the last few days, 3 flickering white dots have appeared (and upon getting up close to the screen to inspect them, noticed several black ones, which don't really bother me all that much). Based on what I've read though, there doesn't seem to be much of a cheap fix.
Is buying a new bulb gonna make them go away, or is this just some unfixable problem?
Thanks for the feedback everyone!
Reviewed Oct. 7, 2011
We had a bad experience with this TV we put in the drive with a letter saying, "Free wind block." The model we bought was 52527. Never again will we purchase anything from this company again.
Reviewed Oct. 7, 2011
Just 12 months and 3 days after purchasing my 1080 HD 65 inch TV from Best Buy, I lost picture. I was told it was a bulb which was warranted for only 12 months. Bought another one for $300, and then it went out in 12 months, but in addition, the mother board went out and had to be replaced. Again within a year, another bulb had to be replaced, and here I am another year later with the same problem. It was a very expensive item, approximately $3,000 at purchase.
Reviewed Oct. 5, 2011
On Jan. 06, I purchased a WD-52725 52" DLP TV for $3200 plus $300 for stand, and then a warranty/power supply. Within 1 year, the quality of the picture had degraded by half. In the next year (Oct. 08), the bulb had to be replaced two times. And the chassis had to be rebuilt. We were without a TV for 2 months. From Oct. 08 to Sept. 11, the bulb had to be replaced 3 more times. And then it got the blinking green light of death rose, its ugly head. At that time, I was made aware that the TV was out of warranty, and they would only cover the parts (although the parts listed are only half of what's needed).
In 6 years of ownership and $800 in bulbs, plus the purchase prices, I have had a terrible, almost unwatchable TV that has died 2 times. I purchased this TV, and it's $4k out the door price. I have an expectation that the TV will last 12 years or so. I didn't make it half way without it dying 2 times, and making numerous purchases of light bulbs at my expense of course. This was the worst waste of money I've ever made in my life. I'm embarrassed and angry at the quality of the product and this corporation. They do not accept that they overcharged and provided a lackluster product to many.
Reviewed Sept. 28, 2011
WD-65734 65" DLP television is the worst product in the market. I will never buy another product with the name Mitsubishi on it.
I replaced several bulbs over the past three years and now, its out completely. With bulbs and TV, I am up to about $2500.00 now which averages to about $70 a month for use. It's a junk.
Reviewed Sept. 27, 2011
We purchased a Mitsubishi TV in 12/06, WD57732 serial # 115296 at American Superstores in Poplar Bluff Mo. We have had to replace the lamps in this TV, every nine months since we bought it. It had a recall after 9 months of owning it and now, the motherboard went bad and Mitsubishi doesn't make the part for it anymore. How in the world do people like myself pay 1,800 dollars for what is supposed to be a very good name brand TV and now have to throw it away after 5 years? This stinks. I will never, ever buy another Mitsubishi product again. We have regretted it since a month after we bought it. They do not stand behind their products and they aren't getting anymore money from this family. I hope something is done about their poor customer service. These TVs need to be recalled.
Reviewed Sept. 27, 2011
I purchased my 73" Mitsubishi TV about 3 years ago for $4,000. Recently, the bulb blew out and about a day or two later, white dots started to appear. We tried calling customer repair, and it's sad to say that they will not stand behind their product and wanted to charge me $950 for repairs. What a rip-off, especially since times are so damn hard. I hate Mitsubishi. It's trash. Then, I came to find out that the life expectancy on this particular TV is only 3 years. Wow.
Reviewed Sept. 24, 2011
I am going to join the hundreds, if not thousands, of unhappy customers of Mitsubishi. I bought a 65" 1080P and a year later, I blew my bulb. Six months later, I have 68 white dots and everyday, I get more. Has anyone had any luck resolving this problem or should I start buying a different TV brand?
Reviewed Sept. 24, 2011
I have a 73" HD DLP TV and white dots are starting to appear! First it was one, now there are three! I've only had this $3,500 TV for 3 years. A TV with that price should last longer than 3 years. Mitsubishi needs to make this right. We've been Mitsubishi customers for over 25 years.
I have called and was sent to a dealer and the dealer hasn't gotten back to me. There is obviously a defective part and Mitsubishi needs to do a recall immediately and take care of this problem ASAP. This is totally unacceptable.
Please contact me, thank you. You have permission to speak to my wife as well.
Reviewed Sept. 23, 2011
The TV is an HDTV 65 inch Mitsubishi. After 3.5 years, it is developing white dots which are multiplying fast. It is almost unwatchable now, and within a few days will be useless.
Reviewed Sept. 22, 2011
Well after reading some of the complaints about this type of TV, I guess I was lucky. I bought my Mitsubishi 57 in. 1080p about 4 years ago. I just started having problems so I guess that is why i say I am lucky. However, first the TV color starts to look dull, then it starts to just shut off after being on for a few minutes. Now at this point, I'm not too upset because when I purchased this TV, the sales associate said it was a pretty good TV overall except after a few years the bulb will go bad and it could cost up to 300.00 to repair.
So, I got a bulb for $219.00. I'm happy now or so I thought so, until I find a small white dot in the center of the screen after about 2 weeks. Then there were about 5 or 6. Now there are too many to count. There are as many black dots as white dots now. So the TV repair man says it looks like an engine light problem and he will check and see how much it will cost. That's when i googled the problem and found all these other same exact complaints. I mean, really word for word, the others wrote the same thing I'm going through. I just called the repair man and said to just don't worry about trying to fix it because now I see this is just the beginning.
I am really disgusted that a company could actually sell such crap and get away with it without anything being done. What make it so bad was that I was only offered a 2 year warranty which makes no sense because they know they really don't start messing up til 3 years or so later.
Reviewed Sept. 22, 2011
I purchased a Mitsubishi WD-52825G in 2005 from Frys Electronic for $2,300 plus tax. Since 2005, I purchased 3 bulbs. I gave up and stopped using the TV and have had it in the garage as junk. I decided to try to fix it and was told I need to replace the chassis and it would cost $500.
What a rip-off. What does it take to get a class action law suit and get our money back? After all these complaints, why is it not happening?
Reviewed Sept. 22, 2011
I bought two DLP TVs, one is 60" and the other one is 65". The 65" went out 7 months after its purchase. I had sent in warranty card when it was purchased, so when I discovered it was the bulb, I sent the model serial no. and, again, the proof of purchase but I never got a bulb. So I bought a bulb from Amazon for $66.00, shipping and all. It had housing with it. It took about 5 minutes to replace. The warranty is no good. Mitsubishi should be sent back to Japan. Their products are no good and our consumer adv in Washington is not doing its job. I spent over $2,000.00 on these TV's. It is a ripoff of American people.
Reviewed Sept. 22, 2011
I bought two DLP TVs, one is 60" and the other one is 65". The 65" went out 7 months after its purchase. I had sent in warranty card when it was purchased, so when I discovered it was the bulb, I sent the model serial no. and, again, the proof of purchase but I never got a bulb. So I bought a bulb from Amazon for $66.00, shipping and all. It had housing with it. It took about 5 minutes to replace. The warranty is no good. Mitsubishi should be sent back to Japan. Their products are no good and our consumer adv in Washington is not doing its job. I spent over $2,000.00 on these TV's. It is a ripoff of American people.
Reviewed Sept. 21, 2011
Do not buy Mitsubishi. I was a lifetime loyal Mitsubishi customer until I purchased a 46" LCD (LT-46133) in 2008. A year later, vertical lines began to appear on the screen and the set would shut off on its own after a few hours of viewing.
This is a well-known issue now and Mitsubishi still refuses to offer customers anything further than providing a replacement screen and forcing them to pay for labor ($350) to fix it, with no guarantee that it won't happen again. Mitsubishi televisions are junk and their customer service is aggravating to deal with. I've been dealing with this issue for more than two years now, with no help on the horizon.
The best I can do at this point is spread the word to help others avoid the mistake of doing business with Mitsubishi.
Reviewed Sept. 20, 2011
If I only knew the problems back in 2002, I can tell you now I would never have purchased my 1080 HD, 62". Just like so many others out there, I am just furious about the lamps going out and small white dots appearing. If you can recall your cars, then why don't you recall these crappy expensive TVs. The Better Business Bureau needs to know just how angry we all are. Never again will I purchase a Mitsubishi TV or car from your company.
Reviewed Sept. 17, 2011
Do not buy a Mitsubishi DLP TV. I purchased my TV seven months ago and still owe $2500 on the TV. I had to order a new lamp for the TV, and it still won’t work. The people I have contacted about this problem have been nothing but rude. They really don’t care that I have TV problems. I am not happy with my purchase. Do not buy this TV.
Reviewed Sept. 17, 2011
I bought the Mitsubishi WD 65737 in December 2009. A year and a half later, I have gone through 1 light bulb and now have 2 white dots appearing on the right side of the screen. I emailed Mitsubishi Customer Service and they want me to pay for a service technician to come out and diagnose the problem, and then email them back with the estimate. For me, this sounds ridiculous if they already know what the problem is. I firmly believe that a class action lawsuit is in order. How do we get this started? Please advise.
Reviewed Sept. 15, 2011
I bought a 65" DLP WD-65731 in 2006 for $3,100. I got nothing but trouble on the third lamp and the TV still won't work and says, "Check to see if air flow is blocked," which explains nothing on how to do it. The set is in the same place; it has been with nothing around it to block the air. I think this brand is disposable, not high end. I have sold the car by them too. I got no help from company. I was told, "There is an issue with heat."
Reviewed Sept. 12, 2011
I bought a 60" Mitsubishi Plasma TV less than a year ago. One week ago, I noticed a bright spot on it, and today, I noticed four bright spots. I called Mitsubishi and they want me spend another $500 to have it fixed. I paid $1,600 for that TV. It is less than a year old. I am not going to pay another $500 to have it fixed. Someone needs to file a lawsuit against Mitsubishi so we could recover the money that we spent. This is so wrong. Where are all the lawyers who fight injustices? This is a grave injustice by Mitsubishi to the hard working American people.
Reviewed Sept. 6, 2011
Mitsubishi TV is the absolute worst company I have ever dealt with in regard to customer service.
I have been without a television set since March, and although they have promised to replace the television, in five months we still have not received the television set. Currently I am on hold for 34 minutes. You can't speak to a representative to save your life. When you get one, they can't help you and put you back in the queue.
It is absolutely by far the worst customer service department that I have ever dealt with in my life.
Reviewed Sept. 6, 2011
I have a Mitsubishi TV WD62525. I have had numerous problems with the TV. The chassis went out 18 months ago and has now gone out again. Customer service has not been satisfactory at all. It has been 2 months now and they are just now getting the receiver back from the TV repair shop. Because it has taken over a month to get Mitsubishi to send out a box to have it shipped back in.
Now, they are telling me 4 to 6 weeks for repair. Not acceptable. It did not take anywhere that long the first time it went out. Also, we recently got DIRECTV and the TV would not show in HD. There was no difference in HD programing compared to regular programing.
I thought Mitsubishi was a good brand. Now that I have had my problems and see all the complaints filed online with their products, this one in particular, Mitsubishi is not for me. The only thing they could offer me is to replace the chassis. I still have to pay $200 to get it installed. That is not good enough. I need help to resolve this issue. Please.
Reviewed Sept. 1, 2011
In 2005, I bought a 62" WD-62627 DLP HDTV and the extended warranty. After 2 years, the color wheel went bad and Mitsubishi decided it was not worth fixing and gave me a WD-65734 to replace it. Now, I have the" white dot" problem. Through my research, I have discovered that I am one of tons of people who are experiencing this problem. The DMD chip in the light engine is defective. I and many other people feel this should be investigated for recall just as Samsung finally had to do. I believe these chips were from the same batch. The cost to fix this problem is 1000.00 dollars because Mitsubishi will not sell the DMD chip separately. They will only sell the light engine which is 700.00. I have contacted Mitsubishi and was told to send them an estimate at my cost and they will try to assist me with a couple hundred dollars. If this isn't a serious problem, why are they assisting at all? Why would anyone pay for a repair that cost almost as much as the TV? It is a defective part and this should be investigated. Please help. Lisa **
Reviewed Aug. 30, 2011
I bought a 63" DLP Mitsubishi TV (WDC-657) for $1699 (with stand) at Costco in February 2008. In June, 2011, the picture started "flickering" like an old 8 mm movie. A new bulb ($240) fixed the problem.
In mid August, small "pinhole" white dots started appearing on the screen. A few first, and now about 33. It is now like watching the picture through an array of "galaxy stars".
I called Mitsubishi customer service and they knew exactly what the problems was. I then called our local Mitsubishi service center here in West L.A. called "George Meyer" and they knew exactly what the problem was. They told me it was the "optical block" ($1100) that will have to be replaced and the part is now on "back order". Mitsubishi has agreed to supply the part but I have to pay for the labor to install it.
I have been without a decent TV picture for three weeks now and this has also made our "Netflix experience" unenjoyable. George Meyer told me the part I need is on "back order".
Looks like I made a big mistake in purchasing a Mitsubishi TV. Whether it is $1700 or $5000, any TV should last longer than three years. You can be assured I will go back to Sony for my next TV purchase.
I see Mitsubishi DLP TVs are no longer sold at Costco stores. I wonder why. Please include me in any class action suit against Mitsubishi in the future.
Reviewed Aug. 28, 2011
Mitsubishi 65" DLP:
I brought this TV for about $1,500. After about a year and a half, it started getting white dots or spots on the screen. At first there were only 2-5. Then within a 2 week period, the whole screen was covered with spots.
I have another rear projection TV, "not a Mitsubishi TV", that we've had over 10-15 years, and we never had any problem. The only thing I've ever done to it was clean the mirror.
The Mitsubishi TV didn't last two years and cost twice as much. I hope others will read this and not buy any Mitsubishi product. They make ** and Mitsubishi will not stand behind what they sell! If anyone knows of any class-action suit against Mitsubishi that has been filed, I would love to join it!
Reviewed Aug. 27, 2011
I bought 62" HDTV Mitsubishi WD62927 model in 2005. During this period, I have changed the DLP bulb 3 times, the board panel once and had to pay the technician more than 3 times additional for the setup of the device types, other software and main menu remote control problems. I have spent more money and time on repair and wait for repairs than enjoy the use of this TV for programming. It is a very bad product. I need some action as I invested a lot of money on this model.
Reviewed Aug. 24, 2011
I purchased a 60" Mitsubishi projection TV. It required service twice while under contract and now (8/24/11), once again, it is dead. This is the third time that the bulb has gone out. Now, I found out that the wrong bulb was replaced when they last fixed it.
Reviewed Aug. 24, 2011
I bought a 73" Mitsubishi DLP 1080p television. Two years ago, white dots started appearing. At the time, the TV was still under warranty so I called them and had it fixed. The problem was due to a faulty part manufactured by Mitsubishi--a common problem as per research.
About six months ago, dots started appearing again but the TV is no longer under warranty. I turned my complaint/inquiry to Mitsubishi and we are now one month into this game that we are playing. They first wanted me to pay to have it "diagnosed." When I refused to dish out any amount of money, they finally agreed to pay for the diagnosis. When the diagnosis confirmed my suspicion, they offered to pay for the part and I should pay for the labor. I declined that offer stating that they needed to pay the whole repair because this was not a normal wear and tear. They came back stating that they would pay for the part and half of the labor. If I did not accept that offer, I should not bother calling them back! Nice customer service. So I placed another phone call but, of course, there were no managers to speak with because they leave early.
I will accept nothing less than the repair of the set at no expense to me. This is a faulty part manufactured by them and as I have read, there are more than 20 people with the same problem. They try to get away with "the set is out of its manufactured warranty." No kidding, but that's not the point. They should have had a recall on this part or set! When I asked for the information on contacting the legal department, I was told that no one had that contact information! What? It sounds like this may have to go further than I had initially hoped!
Reviewed Aug. 18, 2011
In 2009, I purchased a 60" DLP model # WD-60C9 on a Black Friday from HSN which was delivered on December 21, 2009. In February of this year, (14 months after purchase) the bulb went out. In July of this month, I noticed a white dot in the lower right corner that didn't go away. There are now several more white dots that won't go away. And this is a TV which is less than two years old.
After searching the Internet, I learned that this is a recurring problem with Mitsubishi's DLP's. I then called Mitsubishi and they offered to send the part, free of charge, but I am responsible for the labor cost. I have personally read over 300 complaints about this problem on various sites via the Internet and I feel that that is more than enough to warrant Mitsubishi to cover all costs associated with this repair.
I have also seen an unofficial recall that states that the 737 series has a bad CMD chip, but I believe that the problem is not limited to this model alone. There should be a recall on all models and a free repair serviced in-home. A $1,200 - $1,500 TV should last more than just over a year under normal use.
Reviewed Aug. 14, 2011
I bought a fifty-two inch TV. And this one is one of the worst TVs I ever bought. The repairs cost more than the TV. I have had been buying the same lamp twice. And it kept blowing inside the TV. I heard a lot of customers with the same complaint. The worst of all is that I still owe six hundred dollars on this TV. If someone knows about a solution, let me know.
Reviewed Aug. 13, 2011
I bought a Mitsubishi TV (wd57833;1080p) and I'm going on too light built already and it's only 2.5 years old. It's a 52' TV and I'm hearing that it maybe due to the engine.They only gave me one year for the warranty. I am an unhappy customer. Sorry Mitsubishi!
Reviewed Aug. 11, 2011
On 2/28/2011, A2Z picked up my Mitsubishi WD62528 for repair with a written promise/estimate of 3-5 days and $80-$250.
Eight weeks later, I got the set back with a $600 bill for repairing an E2P board. The same problem re-occurred three days later. A2Z has had my set since May 2, 2011, apparently waiting for Mitsubishi to return the E2P board. I have asked for my set with the malfunctioning board back and a refund, but now neither A2Z nor Mitsubishi seems to know where the E2P board is.
Reviewed Aug. 10, 2011
We bought a 65" Mitsubishi DLP TV in 2008, and we have had several problems with this TV. The lamp has gone out on it two times. Now, we have several white spots on the screen. I hoped that spending $1500 on a TV it would last for years! It's a WD-65734 Model.
Reviewed Aug. 9, 2011
Purchased a 73-inch Mitsubishi on May 2008 and paid $4,500. The lamp burned 6months ago so we put a new one because that's what they told us . When we put in a new lamp it blew in 2 weeks, they told us maybe it was a bad lamp so we changed it again, it blew in a week. Two repairmen later and having paid $400 to them just to fix a big 73-inch TV, they are now telling me that the ballast is bad and they no longer make them for a 3 year-old TV! Really now, TVs are suppose to be disposable after 3yrs?!? Thank God its wasn't a Mitsubishi Car! But it does cost about as much as one after you pay for it and all the repair bills that they don't cover. Someone needs to make it right.
Reviewed Aug. 8, 2011
We purchased a 65" Mitsubishi DLP HDTV for 3,500.00 in 2007. Since then, we have had to replace 6 bulbs out of our own pockets. They were never warrantied. Black spots are on the TV and now the status light is blinking red and it will not work. You would think a TV should last longer than 4 years and would not have to have so many repairs, so instead of hiring another technician, we are going to buy another TV. Never again will I buy a Mitsubishi. They have very bad service and do not stand behind their top of line equipment.
Reviewed Aug. 8, 2011
I highly recommend this TV, if you never intend to turn it on! Once you do it's all downhill from there. The 65" DLP HDTV we purchased roughly 3.5 years ago is now a 65" paperweight. Before even a year was up we had the first lamp replaced. Now, on our third lamp, the little white dots began appearing. Just this week, the blower began making noise and now the set shuts off with blinking red indicator, requiring it to be reset only to have it happen again a few minutes later.
I didn't realize when I made this purchase that Mitsubishi was selling "disposable" televisions. I'm all for growing the economy but is this how it's done? Purposely produce a terrible product and market it as "the greatest thing since sliced bread" then not stand behind the product or acknowledge the issues or set things right for the consumer. Mitsubishi makes money, after market parts vendors make money, service companies make money, consumer gets **. Well done Mitsubishi. Can anyone say class-action lawsuit?
Reviewed Aug. 7, 2011
We bought a Mitsubishi Electric DLP HDTV In Aug.2007,we replaced the light bulb in2009 and now the light engine DLP chip is going out. Its not covered under warrenty. This is 1200.00 replacement cost for a1200.00 TV. I will not purchase any more Mitsubishi products
Reviewed Aug. 4, 2011
Just info please, no BS.
Thank you
Reviewed Aug. 3, 2011
I have a Mitsubishi 60" projection television. It was purchased in 2008 and since then the projection lamp has been replaced 3 times. After the last replacement, I started to see a few white dots on the screen, then as time went on the white dots kept multiplying and previous white dots turned black. I thought that the lamp was causing the problem, so I ordered another from a different company. The problem persists and now a repairman says that it will cost upwards of $700 to repair a set that costs about $1600 new. Does Mitsubishi have any recalls?? Is Mitsubishi expecting to continue to produce defective material without any consequences?
Reviewed July 19, 2011
Unfortunately, this television has not performed well because of continuous engine and lamp burnout. I am extremely disappointed because over the past four years The engine was replaced several times: 11/14/2008, 2/11/2009, 3/27/2009, 4/27/2009 and currently the engine needs to be replaced. The lamp has also been replaced several times 4/24/2009, 9/4/2009, 4/14/2011. In January of 2011 I tried to renew my extended warranty with Mitsubishi and was denied extended warranty coverage, company.
Reviewed July 12, 2011
I bought the 65" Mitsubishi 1080p DLP high def about 3 years ago.I have gone through 3 lamps in that time frame.I talked to my neighbor who repairs tv's and asked what he knew about this particular tv, his reply, " I'm sorry to say, but you bought one of the worst tv's on the market ". I ended up buying an aftermarket lamp because it had a 90 day warranty versus the factory lamp ,that has a 30 day warranty and is double the price.I have spoken with Mitsubishi customer service and found out that I basically have to spend around $1000.00 to fix this problem ( I paid $1800.00 for this lemon ).After seeing how many of these tv's have the same identicle problem,looks to me there should be a recall.I don't know if I will ever buy a Mitsubishi product again.
Reviewed July 6, 2011
i have mitsubushi model 65733 dlp bought in 08 have receipt.i have white dots all over screen the tv is worthless.2500 dollars on a tv should last longer than 3yrs. they keep calling me trying to sucker me in for a new one.offering 1300 dollars for a new tv that they say is worth 2500.i looked it up online and can get the tv that they are offering me for 1250 what a joke.then they said they would supply the part,which is on backorder,so beware of mitsubishi .do not buy
Reviewed July 4, 2011
Purchased our Mitsubishi 65" 1080P DLP High Definition Television at Cosco in 2007 and never even turned it on until months later. The television screen soon began to display small white spots, then black specks. Thera are now thousands of both and we cannot watch shows, movies, dvd's, etc. with dark backgrounds because of the overwhelming spots. There so many internet forums with hundreds of complaints regarding this issue. Mitsubishi is NOT standing behind its product. The repair costs surpass the cost of the television.
Reviewed July 3, 2011
I purchased the Mitsubishi DLP WD-65733 Lamp TV from Best Buy with full understanding of how 'lamp life' is subject to flux. So, I also purchased the longest extended warranty available--four years--at a cost of almost one-third the cost of the TV.
After two years of having no problems nor complaints, the bulb went out. Completely understandable and expected. That's the main reason I purchased the longest extended warranty available. The technician (third-party contracted vendor), came to my house with a generic replacement. Unfortunately, it would not fit the Mitsubishi bulb chassis. So the technician had to order a factory replacement from Mitsubishi, replaced it, and everything worked fine...for only nine months.
Reluctantly, I paid for the bulb out of my pocket with verbal assurance from the technician that "this one will last longer. The other was probably defective." Afterwards, I felt confident that if any more problems were to arise with the bulb, the technician would understand that there is something else wrong to cause the bulbs to fail prematurely.
Now, here I am again with a blown bulb and everyone--from Best Buy to the third party vendor--told me, "You will be responsible for the cost of the bulb."
I don't think so!
When you take your car to a mechanic to have a water pump or alternator fixed, it's expected to work. If you have to have the same part replaced in only nine months, even a semi-competent mechanic will tell you something else is causing the problem. As an educated consumer, you understand that sometimes you have to go ahead and pay out of your pocket to have it fixed PROPERLY the second time. After that, if the same exact problem happens again, in the same approximate time frame, the mechanic, if reputable, would take a step back and admit that something was wrong with the previous parts, workmanship or a combination of these. That's how business works. So they tell us as they take our money.
Now, here I am again, nine months later (again), with both Best Buy and their third-party contractor telling me, "If its the bulb, its your dime."
So I am currently following their rules and having a technician come out to my house to try and tell me I will have to pay for another bulb, WITHOUT bothering to even check and see if there is an underlying problem. Honestly, I am hoping that common morals will rule the day. Unfortunately, I am sure that will not be the case.
Equally unfortunate for Mitsubishi Electronics USA, Best Buy, and their third-party repair vendor is the fact that I doubt/hope any judge residing over the case in small claims court will see the truths.
Reviewed June 30, 2011
I bought a Mitsubishi TV WD 65735 and 2 years later, the projection bulb and the balance went out. After 3 bulbs replacements, I still have problems. I read many bad reviews in the net and I realized I am not the only one with the TV problems. I will never buy any products from Mitsubisi ever again. I suspect they make their products faulty for the purpose of replacing and charging extra money for the part. Beware!
Reviewed June 24, 2011
I have the same problem with other Mitsubishi projection TV owners. I think mine is 73". I bought my TV, either in 2007 or 2008, for almost $4,000 and within 3 years, the bulb blew out. A month ago, we noticed a couple of white dots appeared on the screen. The numbers of dots are multiplying every time we turn on the TV. As of last night, June 24, 2011, there were about 30 dots on the screen.
After reading all the complaints about Mitsubishi TV, I don't want to waste my money to even have it diagnosed by a repair man.
Reviewed June 24, 2011
I own a Mitsubishi 65" Projection TV, that continues to blow bulbs, and now has started to develop white dots. These dots only appear on the screen, when it is turned on. The number of dots are multiplying every time I turn on the TV. I'm told that it is a light engine problem that will cost around $800.00 to replace. For the amount of money that a person spends on these big TVs, I would expect that they would have some sort of lemon law, like they do on automobiles. If they are going to put a product out in the market, they (Mitsubishi) should at least recognize that there is a serious problem with the light engine and bulbs, and recall or replace their products. After doing research, this appears to be a very common and serious problem that needs to be fixed.
Reviewed June 22, 2011
I had explained that my 3-year-old Mitsubishi DLP TV model WD-65734 had begun showing white spots on the screen. I went on to explain the number of dots just keeps multiplying. Her response was to give me the name and phone number for local repair companies and that the cost of service and repair was up to me to cover.
Nothing covered by Mitsubishi and not a problem for them to consider any recall for. So, here I am looking for other avenues before replacing the TV or shelling out nearly $1000 to fix my $1800 TV. Am I wrong to think the TV should have lasted a little longer than this? The white dots have spread over the last two months to the 100s and now a couple of black dots have joined them. The TV is obviously getting harder to watch due to the increasing number of dots showing up each time we use it.
Reviewed June 15, 2011
I am writing regarding my 52' Mitsubishi LCD television, 6 years old. The picture went out and after my TV repair shop (3-D Electronics, Montgomery, AL) diagnosed the problem, they said it was the E2P Board, #935SD820001-B28, and that part was no longer available through Mitsubishi. They mailed the part to Mitsubishi on March 30, 2011 to be rebuilt/repaired. They sent the part through U.S. Mail and you claim you have not been able to track this part and do not know where the part is. This has been going on for almost 3 months now.
I have now been told that if the part is no longer available, that Mitsubishi would make amends by replacing the TV. I have been highly dissatisfied Mitsubishi since I have owned this particular TV. It cost me over $2500.00 and lasted only 6 years. I have contacted the above consumer relations department at least 3 times per week and have been promised a phone call back going on the past 1 1/2 months. No one is returning my calls or letters, and I am told every time that someone is going to "call me back tomorrow". Please help me with this issue. It is not fair for a company/corporation to be able to treat their consumers this way with no recall to their actions. Been without a TV for 3 months now. Not to mention the distress/mental anguish this has caused me.
Reviewed June 13, 2011
I'm a little sick over this. We bought a 65-inch Mitsubishi Rear Projection TV, model WD-65734 just a little over three years ago. I have had to replace the bulb "2 times." Several months ago, I noticed a white spot appear, in the lower right hand portion of the screen, only when the TV is turned on. A few days later, a second spot appeared, now I have 1000+ and it is unwatchable. I have researched online and found this to be a common problem with this model, obviously, a defect in design. It looks like this was/is a big problem with Samsung TVs, and in fact, Samsung fixed this for free, **. I find it very hard to believe that the life span of this TV is 3 years. I feel that it should last much, much longer than that. I will be calling Mitsubishi this week but would love to know if anyone else has had to deal with this and what the outcome was.
Samsung had the "white dot" issue on one or two DLP models that were built during a certain time frame, I believe caused by a batch of bad DMD chips. They at first refused to fix those that were out of warranty, but later changed their minds and did so. The problem usually didn't show up until the TV was about 2 years old. All you had to do was call their customer service and say you have the "white dot" problem and they would ask a few questions about your model and symptoms, and then would schedule a repair for free.
That is what I did with my mom's HLS DLP anyway. The repair didn't take very long and only involved replacing the smallish chip and not the whole light engine. It has worked great ever since. Maybe Mitsubishi builds theirs differently. The problem was actually white and black dots, depending on which direction the mirror was stuck. The dots were about 1/8 inch diameter. Any advice? We are of course out of warranty and from what I could find online, this is a very expensive fix which I will not pay for a 3-year-old TV.
Reviewed June 7, 2011
I bought a WD52725 5 years ago for $3000. It worked fine until my 5-year warrantee was up. Green light was fixed the first time by BrandSmart but 6 months later I got it again. Repair cost for a new chassis: $740.00. Mitsubishi will gladly sell me another set (WD 60-in) for $700.00 plus $175 delivery and installation. Only issue is Best Buy has them for $768. What are they really offering me? This has resulted to several bulb replacements, $3200.00 investment with known manufacturing faults, and now the set is useless with a repair cost the same as replacement.
Reviewed May 27, 2011
I own a Mitsubishi WD-52631 DLP TV I bought back in 12/02/2007 and have had nothing but issues with bulb life. I have been through 6 bulbs in 4 years with it. The ballast board has been replaced; they replaced a thermo sensor. I complained to them last year about it and they agreed to replace the build and extend the warranty for one year but here we are again with a blown bulb. Now I understand that owning one of these TVs requires bulb replacement but 6 bulbs in 4 years is not acceptable when I know others with DLP TVs and some of them haven't changed their bulbs in years and their TV is on all the time. I just want the TV fixed properly or for it to be replaced.
Reviewed May 13, 2011
I bought a 65 inch Mitsubishi 1080 projector TV in Jan 2010 now May 2011. The TV is not working. When you turn the power on, the green light is blinking at the front and moments later,the screen says Mitsubishi Electric Company, Welcome. A few minutes later, it powers off by itself. I called Comp USA where I bought the TV and told them the problem, and they said they don't do any TV repair plus the warranty is over. "You call a TV tech to come and have it repaired." I called the TV repairman and he checked the TV. He said the bulb burned out, so he replaced it, he turned it on and same problem. He removed the new bulb and said " Oh no, my new bulb burned out too. Oh well, I am going to take it at the shop," he said.
Two days later the tech called and said, "I have bad news for you, the mother board needs to be replaced and it will cost you a total of $785. If you want it we will fix it and it will be good as brand new." I said, "No, just bring it back" and trashed it. I will not buy any more of this junk TV. I hope you readers will follow suit.
Reviewed April 14, 2011
I own a 65" WD 65733 which was purchased on 9/2008. I had to replace the bulb one year after purchase and now we have white dots appearing over the right hand side of the screen (the more the TV is used the more the white dots multiply). We contacted Mitsubishi and had to take it in to a local Mitsubishi service center only to find out it is bad light engine $1300.00 to fix. I am now surpassing the purchase price of the TV. Consumer relations told me that it was not economical to fix and offered me a deal for a new TV for $400.00 plus shipping.
I don’t think so, why would I put more money into a product that the manufacturer does not back? And has so many problems with! I am so frustrated at this point because it took me a long time to save up for this TV only to get screwed! I have done research about the problems I am having and it seems to me I am not alone, many other consumers are in the same boat which is really sad to say the least. I am now in the process of filing complaints with the attorney General and BBB.
Reviewed April 13, 2011
I purchased a 65" Mitsubishi DLP TV (Model: wd65733) in August 2007. Now, the screen has white and black dots all over it. When I called the manufacturer, they just said, "too bad." I paid $1,600.00 for the TV and the part it needs cost $1,050.00--the optical engine. I might as well scrap the TV. Mitsubishi has all kinds of complaints about this on the Web.
Reviewed Feb. 2, 2011
Bought the Mitsubishi TV about 4 years ago, rarely put it on and it’s not cheap! This is the 4th time I have to change the lamp. Something has to be done for all your customers with the same problem. I used to buy the Mitsubishi brand, not anymore! I have to make sure the people I know are aware of this problem.
Reviewed Jan. 30, 2011
I bought a Mitsubishi 65" DLP TV Model WD 65734 Serial Number 117158. This set only lasted a little over two years before the light engine/optical unit assembly block went bad. The symptoms were numerous. There were white and black dots on the screen. The number of dots just kept increasing. I'm told that the repair is about $1,000. It is not acceptable for a $1,700 TV to go bad after such a short time.
Reviewed Jan. 9, 2011
I have been using a Pajero GLS, 3.5 LWB M/L, 2010 model, for the last six months. Plate No. **. I find it to have very poor fuel efficiency at 16 to 26 ltrs/100km on an average use. The second service was completed last month and still there is no improvement. Kindly advice on what the present average is, common to all Pajeros? Is there any fine tuning required? How can I improve on fuel efficiency?
Reviewed Jan. 1, 2011
I bought a Mitsubishi High Definition Television about 3 years ago and so did my brother (Model # WD57831, Serial #**). We both have had to replace the bulb for the picture tube 3 times in this amount of time, at a cost of $300.00 a time. This is a bad product because all the websites that I went to, everyone has had the same problem with this TV and there is no way to contact Mitsubishi to try and clear this problem up even with all the attempts I have made and my brother.
Reviewed Nov. 19, 2010
Mitsubishi WD-52525 SLP Projection Television Purchased 12/11/2004 $3,299.99. This letter was received via email from Mitsubishi after we replaced our sixth lamp in the six years we have had our television; Plus the circuit board just over a year ago. The television had a new genuine Mitsubishi lamp placed in it. 3 months ago, the lamp light began flicking again and now all the unit does is buzz when plugged in, just as it did last year when the circuit board went out." We do not have an exact lifetime on how long lamps should last. It was depends on the environment, how long the TV is turned off and on, how long you watch the set, its various issues that can affect the life of a lamp. We also suggest that customer do not purchase lamps from other retailers since we do not know if they are genuine Mitsubishi lamps, or how long they have stored those lamps in their storage and collect dust. I am still waiting for repair invoices, you can fax the lamp invoices but they are not repairs like I've mentioned before.
TV model over 5 yrs ago.
Andreina **Consumer Relations Advisor
Mitsubishi Digital Electronics America, Inc.
Phone: **
Fax: **
My response to Mitsubishi:
Information and the five repair orders were forwarded, as requested, to your email. Please advise as to whether or not the "genuine" Mitsubishi circuit board replaced on July 24, 2009, by the genuine authorized Mitsubishi service center should have gone out in 13 months, along with another (the 6th) "genuine Mitsubishi lamp." In reference to your comments below, how long do you allow your genuine Mitsubishi parts to collect dust? It seems their shelf life is longer than their operating life. At $229.00 per lamp having to replace 1-2 annually, maybe we should have tried a generic?
The lamps are considered a repair when your "genuine Mitsubishi Customer Service Representative" discussed lamp-life of 2+ years with normal usage and replacement prior to our purchasing this celebrated model when I called to ask questions about the lamps, their cost and the expected usage to see if your television was worth our financial investment. The television your celebrated model replaced had incurred less than $500.00 worth of repairs in 1years...that's what I consider a good television.
Your company will not receive superior references or follow-up purchases in the future, no matter the model, from our household; nor from our son and the company he represents when selling televisions. He has "personal" experience with what has happened in his home to base his selling information when speaking to consumers. Unfortunately, he was so taken by this television when he recommended it to us due to how it was "supposed" to perform, we were sold once reassurances were received from your CSR as mentioned above, and made the investment purchase. By using the wording "various issues that can affect the life of a lamp," are you insinuating that we did not operate the television according to the instructions in your "Owner's Guide? " It was read, discussed and sits on the shelf in plain sight below the television. This is a household of mature adults spending 3-5 hours or less watching television daily. Not a bunch of screaming banshees. If Mitsubishi does not plan to cover this repair service and warrant it, then please advise so another unit from a different manufacturer (Sony, Samsung) may be obtained during the holiday sales for electronics values we have been researching. We could have almost purchased a new flat screen by now due to all the repairs on your once celebrated DLP model. It has definitely not stood the quality test of time.
Note for those posting on this forum: If you who have only had to replace 1-2 lamps, think about how we feel after six in less than six years!
Reviewed Nov. 18, 2010
Do not ever buy a Mitsubishi TV. They do not honor their contract. My husband and I brought a 65 diagonal size Mitsubishi TV on 5/29/2010. I had the TV for 5 months. The TV stopped working. Consumer relation gave us the run-around. Thanksgiving was around the corner and family and friends are coming over and no TV. We were told it will be 3 weeks.
Reviewed Nov. 17, 2010
We purchased a Mitsubishi TV (Model #: WD57732) in Sept. of '06. We have replaced four bulbs and now, a message comes on the screen saying that there is an air flow blockage and then the TV shuts down. I have been in contact with Mitsubishi since 10/25/10. They say that they will pay for the part but we have to pay for service call worth $135.00. Two companies have called saying that they need us to pay $94 more. I am waiting for Mitsubishi to return my call today. We are not only the only ones having this problem; our daughter also bought one in 2004. She had been told by Mitsubishi that her TV is no good. They are trying to sell her a new one at a discount. After reading all the letters on this site, we advised her to not buy it. We would be willing to join in a lawsuit also.
Reviewed Nov. 17, 2010
I purchased my WD52725 from a local TV company called Sound Advice, the salesman said the lamps would have to be replaced in three years. We have had to replace this lamp 8 times since we bought it in November 11, 2004.
This product not only had a high price of $3500.00 but we have spent an average of $225.00 per lamp(8 = $1,800.00 after the purchase and many frustrating hours on the phone to a company and employees that was not concerned about helping us.) I have since learned that two other people we know that owned the same set had so many problems to include the lamps that he threw it into the trash rather than donate it to his church.
Reviewed Nov. 17, 2010
On October 20, 2007, I purchased a Mitsubishi 72" large screen HD TV for $3,274.18 model #73734. At that time, I thought I was buying a high quality TV. Around January 28, 2009, the lamp went out on the TV and I had to purchase a new lamp for $262.24. On October 14, 2010, I had called Mitsubishi and informed them that I had started seeing white dots on the screen. Kay informed me at the time that I would have to get a diagnostic test estimate. I would have to take it to a authorized electronics and gave me two authorized electronics in my area.
I called them and to pick up the TV and diagnostic test would be $175.00. Now, I have spent $537.24 on a TV that is not even 3 years old when I purchased a Mitsubishi TV that cost $3,274.18. I really thought I was purchasing a high quality TV! I hate to say that I am very disappointed in my purchase of a Mitsubishi TV. I had expected to get a lot more years on a TV before I have to start spending money on something I spent a lot of money on.
I faxed over the diagnostic test to Mitsubishi on November 9, 2010 and Mitsubishi called and said they had received the fax and would call back in three business days. Well, here it is the 4th business day and I have been without a TV for 21 days as of today November 16, 2010. I called Mitsubishi today and lucky me talked with James at 3:00 pm. James informed me that they would replace the TV and all I have to pay is $500.00! I told James I had already spent $3,711.42 and that I should receive the TV for free. He told me I would have to talk with an advisor.
I was put on hold and then spoke with Charlie at 3:20pm, Alexis at 3:45 told to hang on then I was disconnected, called back talked with Koby 4:37 then put on hold til 4:43 then he was transferring me to Stephanie and got disconnected again called again and spoke with John at 4:48, on hold again, disconnected again. Called again and spoke with Kathy at 4:54 and was told the system was updating and I would have to call back.
Called again at 5:32 and spoke with Kay, she said the system was still updating called again at 5:39 spoke with Eric this time and he said he would have Stephanie to call me, called again at 6:52 talked with Edison (oh Stephanie never did talk with her, I have had it with this **)I will never buy another Mitsubishi product! This is just down right wrong! I believe a company should stand behind their product longer than 3 years for something that expensive! I brought a Magnavox 18 years ago and never spent a dime on it!
Reviewed Nov. 15, 2010
The clear coat on my 2004 Mitsubishi Endeavor is rapidly detraining. I have lived in AZ all my life and have owned several used cars much older than 6 years. This is my first new car and I never had a problem with the paint such as this. I need to find out if the manufacturer has a recall.
Reviewed Nov. 12, 2010
The lamp of the Mitsubishi TV burnt out after a year and half after it was bought. I replaced it with a new lamp for $300. The picture also went out just a short time after with the new lamp. I was told by a technician that it wasn’t worth fixing.
Reviewed Nov. 11, 2010
Purchased our 60" TV 3 years ago. We were told the lamp last approximately 3 years, which it did. After the first replacement, the lamp went out again in 13 months. I searched Craigslist.com and noticed people are getting rid of these TVs for the same reason. As a consumer we were not told about the cost to replace the lamp. We should have been informed otherwise we would not have purchased this product.
When I called to have it replaced, was told that it was past the warranty and we'd have to purchase a new one. Ridiculous! $260 every year in this economy? They offered a small discount to $180, I'd rather it was 1/2 price! I too was told of watching too much TV. Again Ridiculous we are 2 people who are never home and only watch approximately 2-3 hours TV every other day. We are just Busy People who don't have that much time to watch TV. These lamps should have a 3-5 year lifetime use. Not 12 months!
Reviewed Nov. 7, 2010
I purchased a Mitsubishi WD-73734 73" DLP set in 11/07. I had the cooling fan replaced less than a year after purchase. Now I am getting a loud hum after shutting down. Sears tech diagnosed it as a failing optical engine. The lamp is also in need of replacement. I luckily purchased a third party 3-year warranty. The repairs were estimated at $2300. The warranty company said they will replace the TV rather than repair. I haven't heard yet if they will allow me to change to something other than Mitsubishi DLP, but I have no confidence in any Mitsubishi product. Nobody should have a $2300 repair on a 3-year-old TV.
Reviewed Nov. 1, 2010
I have a 2005 Mitsubishi Endeavor with its $69,000 transmission gone. My problem started when I tried to back out of my driveway and experienced difficulty going from reverse to drive. I took the vehicle to the Nationwide Transmission thinking that it was problem a linkage problem. To my surprise, I was told that my transmission was gone. The repairman was stumped because he could not understand why my transmission was gone with only $69,000.00 plus miles and plenty enough transmission oil in the vehicle. Nationwide wanted $2500.00 to repair the vehicle. I then called around to find a repair shop that service Mitsubishi vehicles since all the dealerships were closed down in Tallahassee, Florida.
I called Kelly Superstore previously known as Kelly Subaru and was told yes, they work on and service Mitsubishi vehicles and was good at it. Kelly Superstore did a diagnostic review ($70) and advised that it was a sensor issue, but definitely not my transmission. I paid $511.00 for parts and repair. I picked up the vehicle and still could not get the vehicle in-drive without force. I left the car with them again. They said they greased it. I continued to have problems. I called the Mitsubishi Corporate Office for assistance. I was told sorry; no warranty. I asked if there was any recalls and was told there were none. I then took the vehicle to Albany, Georgia (77) miles away.
They test drove the vehicle, but said they cannot diagnose because it was shifting fine. This was because the vehicle was warmed up, which I advised them over the phone before I took it to Albany. I specifically asked if there was something wrong with the transmission. I was told that nothing is wrong with the transmission. I paid them ($40) to drive my car around in the parking lot. I came back to Tallahassee, and just little over a week from taking the vehicle to Albany, my car would not go forward or backward at a major intersection. I had the car towed back to Kelly Superstore.
This time they claimed they were working directly with an Albany Mitsubishi Specialist on diagnosing the problem. After having the car for a week, they advised that the transmission is gone. Repairs plus tax is $2016.71. I immediately called Mitsubishi Corporate Office, and I was told because it was not taken to the Mitsubishi Dealership to be inspected; they cannot do anything.
Reviewed Oct. 28, 2010
We purchased a Mitsubishi 62 model WZD62527 television in February of 2006, paying over $3,300 for the television and stand. All went well until March of 2010 when the notice flashed on the screen telling us it was time to replace the projector bulb. Although the television continued to perform well, I ordered the bulb at a cost of $229. The old bulb continued to work after we received the new bulb, so we left the new one in the box until the old one finally stopped working. This occurred on October 26, 2010. I replaced the bulb and it worked well for a very short period of time.
On October 28, 2010 (only 2 days later) when I turned the television on, the solid red light told me that there was a problem with the projector bulb. I followed the instructions in the manual and unplugged the set; waited one minute and again turned it on. When the television did the same thing again, I called Mitsubishi parts, who directed me to the Consumer Relations Department because the warranty on the new bulb had lapsed, even though it had not been installed. I followed the instructions of the Consumer Relations representative and reset the television. I again met with negative results.
After some discussion with the Consumer Relations representative, she agreed to sell me a new bulb for $170. I disagreed that I should have to pay anything because the bulb was ostensibly defective and discontinued operation after less than two days use. Again, following the instructions from the Consumer Relations representative, I removed the bulb to reinstall it and found that the inside edges appeared burnt (blue) in places and there were glass fragments inside the lens. This was not the condition of the bulb when I installed it less than two days earlier, which was another indication that the bulb was defective. I re-contacted the Consumer Relations Department and spoke to a different representative.
My information had already been entered into the system, as this representative was familiar with my situation; so I provided him with the update on the condition of the new bulb upon removal from the television. My pleas fell on deaf ears. At that time I figured they had me over a barrel and accepted their offer, under protest, to purchase another bulb for $170.
I was told I was being transferred to the Parts Department to complete the transaction, but wound up with another Consumer Relations representative, who finally completed the order. I asked to speak with a manager to express my dissatisfaction with the company's declination to stand behind their parts and was told that none were available. She then told me that someone would contact me within 3 to 4 business days prior to shipping the part. I asked her if there was a way to expedite the shipping process (within the organization). She indicated that the order could be hastened for an additional charge. I am not someone who wants something for nothing. I only want what I pay for.
I paid $229 for a projector bulb and I expected it to last more than a couple of days; or at least for Mitsubishi to stand behind their product and replace it when it is readily apparent that it was defective. I have purchased my last Mitsubishi product if this is the way they desire to treat customers. All I want is fairness. We were inconvenienced, we are not able to enjoy a very expensive television that my wife and I worked very hard to earn the money to purchase it.
Reviewed Oct. 28, 2010
I purchased a Mitsubishi DLP model# WD_60637 on January 9th,2010. The DM has already gone out on it which is the part that allows the TV to boot up. Two weeks without a TV already and the part is on a 2 months back order.
Called Mitsubishi to see if I could get a return authorization and the best they could do is to try to get the part expedited. Now, they say maybe 7-10 days at best. So, I spent 1200.00 dollars on a TV 10 months ago and now have to go a month without it. I am currently watching TV on my 20-inch HP computer monitor. I thought I had done my homework on purchasing a television, I guess I should have typed in "complaints" followed by the brand name. I will never purchase anything Mitsubishi again and urge others to not waste your time or money.
Reviewed Oct. 25, 2010
We bought a 50-inch TV and have had nothing but problems. We had it fixed 3 times under warranty. They took it to the shop and had it for several weeks because a part was on back order. We replaced the lamp 4 times at $200 each and were told they will last years. We bought it in 2005 for $3000. This summer August, we had the sound go out and the technician said it will cost at least $600 to fix. Then the lamp went out 2 weeks later. We bought surround to hear it when sound didn't work so we replaced the lamp at $200. Three days later, the timer light came on blinking. We looked in the book, nothing worked so I called the technician again, another $75. He said it’s a major problem and to call Mitsubishi. I did and got the run-around. They insisted I call a technician on their list, cost $95 to get a diagnosis. Then they told me they don't make that part anymore! They offered me a new 60" for $800 plus shipping and $200 for a stand. I asked about the money I just sunk into it and she said they will sell me a new one for $800 final offer. I have 30 days to decide. The TV guy said parts for that set are on back order. I have a 30-year-old Zenith and never put a penny into it. I want justice!
Reviewed Oct. 25, 2010
I bought a WD-52525 TV in November 2005. The DCU board fried on August 2007. It fried again around July 2008. Since then, I have replaced the bulb twice. It is now out again and headed to the burial grounds. The worst product I ever purchased.
Reviewed Oct. 23, 2010
I purchased a Mitsubishi 65" TV, model WD-65733 less than 2 years ago and the lamp is already out. The TV will turn on, but no picture. Then it shuts down after a couple of minutes. This TV cost us $1300 two years ago, and the lamp should last longer. Mitsubishi's quality has diminished over recent years, and this will be the last purchase I make from them.
Reviewed Oct. 20, 2010
I purchased a 65" TV from Best Buy, Model No. 65731. After a short time, the bulb burnt out and when I called, they told me Best Buy should replace it as it was due to poor handling by them. Best Buy told me my warranty was with Mitsubishi and that they do not sell the lamps. I called back and explained this to Mitsubishi and that they should replace the lamp as it was just two weeks over a year. They refused. So I ordered a lamp from them and then they charged back my credit card for the amount after delivery. I shipped them back the broken lamp and told them we were even. They then credited back my card and then complained it was a double credit so I withdrew my complaint and it was settled with me having the new lamp. I find these lamps that they say will last for four years only last about 18 months. But at least the price has finally come down on them.
Reviewed Oct. 20, 2010
In 2002 we brought a brand new 65in Mitsubishi from a dealer in Reno NV. Within the first year the DCU board went out so they came out and replaced it under warranty. Well it went out again and now they don’t make the part anymore we paid over 5k for this TV and can’t find the part to fix it and Mitsubishi is no help they told us to go buy a new TV. We will never buy a Mitsubishi again and if there is a class suit we are in just let us know when and where if they don’t make the part they should at least offer some kind of rebate or something.
Reviewed Oct. 19, 2010
I purchased a Mitsubishi TV model no. 52725 in November 2004. I had maybe 2000 hours of use. Since I bought it, I have had two lamps burn out and the chassis went bad in September. Mitsubishi says they won't fix it, but I can buy a new model for $490 and 200 shipping. I paid $104 for the technician to come out plus I would have to pay for the disposal of the TV. They claim that the new TV is worth $1500 retail. I asked if I could get a $1000 voucher (the difference in retail versus what I would give them) to take to a local dealer to purchase the TV so they could deliver and remove the old TV. They said no. I think there is a large potential for a class action suit here. Would you buy the same TV that broke down? I think not.
Reviewed Oct. 19, 2010
I purchased the Mitsubishi WD-Y657 DLP model appx Nov2008. It had a really beautiful picture and I thought I had a great TV. About Sept 2010, the bulb went out and I replaced it; after a week, the image started getting a few white dots and that number increased every single day, and the bulb's brightness has declined dramatically since it was installed just 3 weeks ago.
I did some web searching, and discovered that it is the light engine failing and the cost is 700-800 bucks (no lamp replaced) to repair and that also there is no guarantee it would last very long after the repair. I can't see putting that much in repairs and the problem may rear its ugly head again all too soon. This is cheap. I can't afford to fix this for a TV I expected many more years of life out of.
Reviewed Oct. 14, 2010
2005 black Galant started going grey 2009. I complained but nothing was done. On September 2010, the car is 3/4 black and 1/4 grey. The car dealership closed down. I was told by the other dealership that warranty expired 40,000 km ago, which is after I complained in 2009 at a dealership that was closed down. Now I am told by the paint shop that when the car was made not enough coating was put on before the paint. So now I must pay to get it done before winter.
Reviewed Oct. 12, 2010
I purchased in November 2004 for $4,000. It is a "downstairs" TV and maybe had 2,000 hours of usage. It went dead on Sept. 3, 2010. The service man said "optical engine" needs replacement. Mitsubishi customer service offered me a WD-60738 for $1,085; which I thought sounded good until I found they sell for $1249 and why would I want another DLP TV let alone a Mitsubishi? It amazes me that a $4,000 consumer product has such a short lifespan and value. My 15-year- old $500 "tube" TV still works fine.
Reviewed Oct. 12, 2010
I have owned my Mitsubishi 1080P 52" television since 9/06. I have had to replace 3 lamps and had to have a Mitsubishi authorized repair company replace a lamp sensor last year that Mitsubishi said was a defective part and under an extended warranty. Two weeks ago, my television stopped working and when I tried to reset it, the lamp indicator light came on. Previous experience told me that, once again, I needed to purchase another lamp (this has now happened like clockwork every 12 months).
I bit the bullet and purchased another lamp for $210, installed the lamp, reset the television and it did not work. Once again, the lamp indicator light started blinking. This leads me to believe that the lamp sensor is bad again. I echo other consumer sentiments that a class action lawsuit be initiated against Mitsubishi since there is a definite pattern established for a design engineering defect with these televisions. I will also go on record and say that I have had more problems with this television that I paid $2,000 for and will never buy another Mitsubishi product again.
Reviewed Oct. 8, 2010
I bought a 50" TV for $3,000 in 2005 and we have had nothing but problems with it. It has been repaired three times. Once at home and two times in the shop. One month with no TV, recently, we had a problem and service said to pay $600 at least to fix it. The sound would go out for 10 minutes to 2 days and service said to buy a surround sound so we can hear it when it happens--$100. Two weeks later, we had to replace the lamp for the fourth time. $200 and three days later, the timer light came on and the TV wouldn't come on. The book said to reset, which doesn't work.
I called Mitsubishi and then it started. They said that I have to call a service center that they wanted. It is 100 miles but she said that they will diagnose the problems and they charged me $100 plus the $75 I paid my guy and the $200 I just paid for the bulb. After many calls, she said it was the chassis and they don't repair them and offered me a new TV for $769.50. I said, "What about the money I just spent?" And she had to check with management and would call me back. Weeks later, she called and said $450 and with a shipping total of $805.
Reviewed Oct. 7, 2010
Bought a Black 2003 Mitsubishi Eclipse brand new. Car currently has 41,000 miles on it and has been garage kept since purchase. Two years ago, the roof started showing white blotches which I found out was delamination. Had it repainted. Six months later, the hood started with same problem - had it repainted. Now the trunk and back quarter panel are doing the same thing.
Many others on the road with the same problem and complaints all over the web regarding delamination on the Eclipse over many years since. This is a major defect consistent with the model and Mitsubishi needs to acknowledge and rectify the situation for thousands of dissatisfied owners.
Reviewed Oct. 7, 2010
I bought my Mitsubishi 73" TV in 2008 at a local store. After three months, the lamp went out. The store replaced it because it was still under warranty. One year later, the lamp went out again and a service tech came out to repair it. He said that the lamp had gotten so hot that it had shattered. He replaced it for over $200. Yesterday, the lamp went out again and the service tech came out with a new lamp. When he went to put it in, he said that the leads were burned and melted. He had to take it back to his office to replace the leads. It seems to me that this could be a fire hazard. Mitsubishi should be accountable for a poorly made and expensive product.
Reviewed Oct. 6, 2010
I purchased a new MIT- WD73835 on 1/26/2009 from a local Authorized Mitsubishi Dealer and I have just recently experienced a groaning and high pitch noise from the set. A local Authorized Mitsubishi Repair Center service technician diagnosed the problem and the results are a faulty optical engine. The WD73835 is being used as a secondary viewing area and at the most, may have 20 hrs of usage per week over the last 18 months, possibly 1600 hrs of usage, if that much. My wife and I are the only residents in the household. This set is marketed as one of their top line DLP TVs. I would expect this product to produce years of service based on information and reviews I have read which was what I based my decision on when purchasing the MIT-WD73835. Obviously the reviewers were expressing their comments on the 1st impression of performance and not dependability. I am currently waiting on a decision from Mitsubishi to honor my request for repair relief.
Reviewed Oct. 6, 2010
The defective chassis board has been known as the failure.
Reviewed Oct. 5, 2010
On Friday Sept 17, 2010, we turned on the TV. It would not stay on after multiple attempts to turn the TV on. I got the manual and followed the so called 'steps to reset' the TV. Nothing worked.
I called the customer service number just to find out it was after hours. This meant I could not speak to a live person until Monday the 20th. Meanwhile, I contacted ShopNBC where we purchased the TV to verify my date of purchase. We bought it September 21, 2009. And so my fight with customer service began. They confirmed it was still under warranty and tried to find a repair person to come out.
This took days of back and forth calling because no one wanted to drive from Baltimore to the Eastern Shore of Maryland without being paid for mileage. Jerry at the second repair place refused to confirm she would have someone come out until I faxed her a copy of my bill of sale! Then she called back to say the company would not pay the $100.00 flat rate for mileage. So I called back again demanding to know who was going to fix our TV.
I could tell that first day I started calling that I better request the extended warranty that we passed on earlier. I was told that would be no problem since I was still within the original one-year warranty period. When I was transferred to the warranty department, I was told it was too late to get the extended warranty. After demanding a supervisor (you never get to speak to one by the way) I was told that an exception would be made and we could purchase our warranty.
I was told it was up to me to return the payment by that Friday, September 24th. I over-nighted it to get there on the 23rd. I now have been contacted by a repair person who lives closer but he was told the part needed was on back order and might not get here until October 18th! I called again today Tuesday, October 5th for status. The first person could not tell me anything other than the part is on back order. I demanded to speak to someone else. That's when you get the upgrade of speaking to an English-is-my-first-language customer service person. Shannon ** in that department insists we've now been put on a priority list to get this part (the main board is the part we need). I let Shannon know that after all of the run around, so far, I don't believe anything they are telling me.
We are not wealthy people by a long shot. We have been with out the use of this TV for 19 days now. My husband is a renal patient who has had to go on Social Security. I am the sole person working in this household. With all of his expenses not covered by medical insurance, it took a lot to decide to get this TV to bring him some kind of enjoyment as he waits on a transplant.
Reviewed Oct. 5, 2010
I purchased a Mitsubishi TV model WD-62525 on 4/16/06. In 2009, I had to replace the lamp. Now, Sept 2010, the complete chassis needs to be replaced. And Mitsubishi doesn't make the part anymore. The repair would have cost almost $900.00. Are you kidding me? For a TV that's only 4 years old? I was told I could have a replacement TV (old style, newer model) for $800.00 or pay $1500 for an LED TV. All I wanted was for Mitsubishi to take some responsibility for their crappy product and pay for part of the repair. If I'm going to get a new TV, it won't be a Mitsubishi! Their TVs are lousy! To everyone that commented on this site, I'm totally with you. Class action law suit, yes! I'm not normally the type to sue, but this is ridiculous!
Reviewed Sept. 29, 2010
I purchased a 62" Mitsubishi TV (Model# WD-52327) from PC Richards and the lamp kept blowing preventing the TV from working. It still doesn't work. After reading all over the internet that so many people have this problem, I can't imagine there isn't either a recall or class action suit against them.
Reviewed Sept. 29, 2010
I purchased Mitsubishi WD-73C9 on June 5th 2010. On September 7th (that's right, only three months later), the optical engine went out on the TV. Mitsubishi Consumer Relations was supposed to expedite my part to my technician. As of September 29th, there is no part and I have no idea which part is and no idea when the back-ordered part will be available. Nobody ever calls back even when supervisor messages are left.
This is the worst electronic purchase my wife and I have ever made. I found this TV at Costco for an unbelievable price. Now, I know why!
Reviewed Sept. 29, 2010
In June of 2009, we purchased a 65" Mitsubishi DLP TV (Model #WD-65737). Approximately 9 months later, while watching a movie, the TV stopped recognizing that we had our satellite Dish connected to. At that time, we thought it was a fluke because we turned the TV off and then turned it back on and everything was fine. A few months later, it happened again and we did the same thing to fix it. After that, it began happening more often. We contacted Mitsubishi and they walked us through some steps to "reset" the TV. That worked for about a week and then it started again. It now happens every time we watch the TV. Sometimes, it happens once every 5 minutes. I can no longer reach customer service as it happens in the evening (you know when most people are sitting in front of their television after a long day at the office and their customer service is closed).
I have left my contact information on their service many times so that they could contact me before the close of business the next day, but they never called. I will never buy another Mitsubishi product again. They have the worst customer service ever and based on the amount of complaints I have seen on the site, they make the worst products ever.
Reviewed Sept. 28, 2010
I purchased my 64" DLP 1080 Model #WD62525 in May 2006 for $3,000.00. I have had bulb replacement problems every year since purchase. Now, I am finding out about faulty chassis and other issues with this product. I was told to have a tech come and take a peak at it at my expense. The repair guy explained that Mitsubishi would most likely replace the set. I just heard back from Mitsubishi and they want me to pay $788.00 and additional $200.00 for shipping for a new set listed online for sale at $1200.00.
This is ridiculous. Everyday, I find another website with more and more complaints regarding these same issues. I paid a lot of money for this television and have invested over $1,000.00 in repairs and bulbs. Not to mention, months and months without use of our family room television.
Reviewed Sept. 28, 2010
We purchase a Mitsubishi 62" model WD62525 on December 31 2004. In September of 2005, we lost the picture completely. A new projection lamp failed to fix the problem. We had three different Mitsubishi recommended repair shops with multiple visits to our home and all were unable to fix the TV. One repair service even took the set to their shop. We lost the use of the set for approximately two months.
Mitsubishi finally replaced the entire chassis and extended the warranty one year. The set recently failed again. Projection lamps were on a two month back order. We finally got the new lamp and the television still had no picture. Another service company recommended by Mitsubishi made three visits to our home before the service technician stated that he could not fix the set because he could not get the replacement part he needed. Mitsubishi was no longer manufacturing the part. Based upon our previous experience, we are not convinced another replacement part would fix the set but now we have a $3,800 piece of junk that is realistically only five years old. Class action, yeah baby.
Reviewed Sept. 25, 2010
I purchased a Mitsubishi TV (Model# WD-52327) for roughly $2,200 in 2005. This is by far the worst television I have ever owned. I had heard so much praises about Mitsubishi television products, that I finally buckled down and saved some hard earned money to buy one. This piece of junk has gone through 4 (yes, f-o-u-r). It cost me $220 in replacement lamps, in the 5 years I have owned it. It now simply absorbs space in my living room, mocking me as football season has begun without me. I will never buy anything from Mitsubishi again.
Reviewed Sept. 23, 2010
I have a 62-inch DLP TV and I am on my fifth bulb in less than five years. The first one didn't even last for three months. The book says that you are supposed to get 6,000 hours out of them but I haven't watched that much total. The bulbs are expensive--$250 a piece. They know this is a problem with their TV.
Reviewed Sept. 22, 2010
Rear protection DLP, Mitsubishi. I bought in new in Bjorn’s. I had to replace lamp bulb 3 times, twice in the last 3 months and still not working. Will take it to the backyard and shoot it, worthless piece of junk, coming from a worthless company. Do not buy any Mitsubishi TV! You will be thousands of dollars richer if you don't.
Reviewed Sept. 22, 2010
We purchased our 2nd Mitsubishi large screen TV in Feb. of 2010. Here we are, 7 months later, and it is already not working, doing the same thing the TV we replaced was doing. We thought we wouldn't have any problems with the new TV. Now, we are waiting on parts to come in. They said it would be at least 3 weeks. Of course, the advisors from Mitsubishi won't return our calls. Luckily, our TV is still under warranty, but it looks like we will be paying to fix this problem annually hereafter. I am disgusted and want to form a class action lawsuit, if it hasn't already been done.
Reviewed Sept. 18, 2010
I bought a 60" Mitsubishi 1080P model WD60737 in November 2009 and the lamp is gone already. When I called the company, I was told its a spare part (duh) and it is the same as changing a light bulb in my house. It's amazing that the cheap bulbs I have in my house last longer than 9 months. But the lamp is still under warranty and I will get another. My issue is that this lamp will probably have to be replaced every year which adds to the cost of the television and the company is still making these inferior products.
Reviewed Sept. 17, 2010
I have a Mitsubishi WD-65833 that's only 2 years old. I got the infamous BGLOD. Of course, this will cost almost as much as another TV to fix; so it’s not happening. Their customer service is useless.
Many people are fed up with them and their refusal to do the right thing. Replace the sets! There is a Facebook page starting up to hopefully get a lot of owners of these defective sets together in one place. The page is: "I have a defective Mitsubishi TV."This same approach has helped many Sony TV owners get replacements sets or deep discounts on new LCD TVs. Consider joining as there is always strength in numbers! A top of the line, very expensive TV is dead after 2 years.
Reviewed Sept. 16, 2010
I purchased this TV in 2007. I was told the bulb would last 3 yrs. I was wrong, it only lasted 18 months, so I replaced it. Now for the past few weeks, it flashes a message that air flow ducts are blocked and then the TV shuts down. After numerous dusting and cleaning all air vents I can find and resetting the TV numerous times, it finally comes on and plays fine for several days then the same thing happens and it does it all over again. I've read the manual and it is no where in the booklet. This is so annoying and time consuming. I will never buy a Mitsubishi product again. What a ripoff. A bulb is $300 and what a pain to keep trying to clean whatever air ducts they're referring to.
Reviewed Sept. 16, 2010
I have a Mitsubishi WD-52725 DLP that I bought in 2004. I had extensive repairs on this item once under warranty. The Technician said it would have cost me approximately $800.00 if i wouldn't have had the warranty. After one year of this repair and no warranty left, I was getting a flashing timer light when I would turn the T.V. Contacting local Techs I was informed it would cost between $900.00 to $1,100.00 to repair this problem. In other words, the set is dead.
I have read many posts of the same problems and feel that Mitsubishi should stand behind their products, when they do have a problem of such. They won't even acknowledge they have a problem or they would be recalling and fixing the problem. This has been a very expensive product that I received very little pleasure with. Now I will have to go out and buy a new set.
Reviewed Sept. 15, 2010
I bought a 65-inch Mitsubishi DLP television in September of last year. In May, the TV just stopped working, and everything I read said that it was the bulb. Being summer time, I really wasn't that concerned about getting it fixed so I waited until about a week ago to get it fixed. So not realizing I had a 1yr warranty from the date of purchase, I wasted $200 on a new bulb. When I put the new bulb in, it still didn't work. So I called the Mitsubishi tech support who informed me I luckily still had 4 days left on my warranty and they sent out a technician 3 days later.
The tech said it was the main engine in the TV and that he would put the order in and they would contact me when it came in. Today, I got a call from the company stating that the part I need for my TV is back ordered until November. So now, I have no TV for another 2 months.
I will never buy anything from this company ever again, and I will tell everyone that will listen to do the same. After reading some of these complaints I see I'm not the only one. What a joke of a company that TV was barely 6 months old and it has been nothing but problems.
Reviewed Sept. 12, 2010
We have a flat screen Mitsubishi with 1080P that we purchased 2 years ago. It's been a great TV, many hours of enjoyment. But 1 year into it, we had to replace the lamp/bulb. Thank God, we had the extended warranty with Best Buy (BB).
Now that the extended warranty expired, we think the lamp went out again. The same replacement shop recommended by BB believes it's the bulb that needs to be replaced again. Cost $350 with installation. When we press the power, the green light blinks then turns off. No Picture and no sound. What the hell is going on? We could buy a $350 TV every year with the cost of replacement bulbs. Is that going to always be the issue? Where do I sign the law suit?
Reviewed Sept. 11, 2010
I purchased 65" DLP television and have had nothing but problems. I replaced the bulb twice, ordered the bulb when light came on and replaced it. It is still not working. Like everyone else on this site, I get the run around from the company and the TV is still out. This is a bad economy and we can't afford to run out and buy a new bulb every year or run out and buy a new TV. Obviously Mitsubishi is ** us all. They know about the defects and still keep selling to unsuspecting consumers. If a lawsuit is started, include me, please!
Reviewed Sept. 11, 2010
We purchased a big screen TV in June/July, 2005 - model #: WD 62725. Other than having to replace the $300 lamp every year since we purchased the TV, it has worked fairly well until the last of June, 2010. It went on the lamp and didn't work at all, no picture, etc. We replaced the lamp again and still nothing. I called the store where we purchased from and they gave me an authorized dealer to call so I did. The name: The TV Doctor out of Charlotte, NC. He came out around the first week or so of July.
After checking the TV, he informed us he was going to have to take the chassis out and send it back to you and turn around time would be 2 to 3 weeks. Well, after it became 4 weeks, I called and was told it was delivered to you on July 12. Another week passed, I called again and still could not get an answer as to when we might get the chassis back but they was going to call you and see and would call me back but they didn't.
The next week - now week six - I called and was told they did speak with someone at Mitsubishi and it would be the last of August before we would get it back. Well, that day has come and gone and we still have no TV. This is the worst service I have ever had from any company I have ever worked with. Could you please check on this and give me some concrete info as to when we will get our TV repaired? Thank you for your prompt reply.
Reviewed Sept. 11, 2010
I had way too many service calls on brand new TV. And every year, I have to pay for a new lamp which costs over $100. It goes out unexpectedly and there’s nowhere local to buy it. So, we do with a TV until it comes 6-7 days later! It’s the worst TV we've bought (WD-Y57 2006)!
Reviewed Sept. 11, 2010
I received my 3D adapter kit 3DA-100 on September 1, 2010. After opening it and hooking it up, it didn't work. after hooking it up several times, it wasn't getting power. I tried the power cord on something else and it worked. i called Mitsubishi the following day. I was told to send it to them. I told them to send me the postage and they did. three days later, I received the postage. I sent the whole kit back. They received it 2 days later. I waited another two days and called them again. I was told someone would be looking at it the next day and they would call.
I waited 2 more days and nothing. I called again and was told the box was bad, and it was being sent to CA to be fixed. I asked why they couldn't send me a new one. I was told that they don't do that. They were going to call me when it was being shipped to me. Today is 9/10 and I just spent 1 hour on the phone trying to find out what's going on. I was given a UPS tracking # and I looked it up, it's being delivered to California again and then sent to me. I asked why! I was told that's the way it's done. Nice customer service, never again will I buy anything made by them.
Reviewed Sept. 10, 2010
I bought a 57" Mitsubishi DLP TV model # 57732 in Dec. of 2006. I paid $2300. This has been the worst thing I have ever purchased. I have had so many problems with this piece of junk TV. In the first year, the main board and 1 lamp went out. Since then, I had 3 lamps and a capacitor go out, and now another main board. That averages out to about every 6 months. I have to have someone in my home to work on this TV. I am at my wit’s end. I definitely want in on a class action lawsuit. I do not want a replacement TV. I want my money back! Please help!
Reviewed Sept. 9, 2010
I have a 50” Mitsubishi TV and the lamp has been gone. I was told that the lamp would last longer than 5 years. It went out on me just after 3 though I hardly use this TV. I have a Sony in my bedroom and I just live by myself. So we can imagine how less the lamp has been used. I have been trying to have it replaced. The retailer told me that I had run out of warranty and the dealers are asking for $140 to evaluate the problem and if indeed it’s the lamp, my total bill will then come to $359. Can you imagine? Why doesn’t the FCA do a lawsuit against Mitsubishi? They are killing us.
Reviewed Sept. 9, 2010
I purchased a 65-inch Mitsubishi DLP TV a few years ago. I was told that the bulb would last 5 years with normal use. After 1-1/2 years, the bulb went out. I purchased an extended warranty and they sent me a new bulb. The new bulb lasted over 1 year. I called Mitsubishi and they said there are no issues with the bulbs; a lie. If I knew that a bulb would only last just under 2 years, I would have not purchased a DLP TV. Mitsubishi told me today that they never give a time for bulb life. That is not correct. Mitsubishi is making a profit on these replacement lamps at $159.00. I paid over $3000 for that TV. A lawsuit needs to start for everyone that has suffered a loss of money on this defective product.
Reviewed Sept. 8, 2010
I bought my Mitsubishi flat screen TV back in February 2010. It's only been about 6-1/2 months and it went out on me. I paid with installation $3,900.00. The model no. is MITS 52-inch 1080P LCD flat panel. I called for service and it took about a week for them to show. Only one person arrived who didn't speak very good English and I couldn't understand what he told me. I did understand that he said I needed a part for the TV and that as soon as he had the part, he would come back to fix it. It has been 1 week. I have been without a working TV. I also use my TV as a monitor for my computer for business.
This has been a big inconvenience for me and my family for paying so much for a top notch TV and this happens with terrible service to boot from Mitsubishi. I have called Mitsubishi and I have been given the run-around over and over again. I need help! I wanted a new TV to replace this one but to no avail. They said the part would take 5 to 7 days, now they are telling me 7 to 10 days! I’m really disappointed. I hate that I’m paying for what? I’m frustrated. Is there anything you can do to help me?
I’m paying monthly for a TV that no longer works and also for paying DirecTV, and Internet service that I can't use. This has been going on for 2 weeks now.
Reviewed Sept. 8, 2010
TV was repaired in February 2010 for design fault in chassis. Cost $1100.00 to fix. On September 3,2010, same problem again. I called Mitsubishi customer relations and was told to wait for call on Tuesday, 9/7/2010. I called three times that day and was told each time a supervisor would contact me by end of day. End of day came and went and no call, am I getting the Mitsubishi run around or what?
Reviewed Sept. 7, 2010
I bought a 65" TV and it has a red lamp light. I'm now unemployed and I bought it through Aaron's Furniture.
Reviewed Sept. 6, 2010
Purchased a Mitsubishi WD-52631 and I've been having issues with the lamp since day one. Now, I have to replaced the lamp once again, it lasted a year. I was told the lamp will last average of 55,000 hrs.
Reviewed Sept. 5, 2010
I bought a 73" 73835 about 1 1/2 years ago. I hardly used it (99 hours registered). It had a blinking green light. I called a repairman and was charged $600.00 plus to replace the mother board. The TV turned on but after a while, it turned off. I called Mitsubishi. They sent out their repair people. After two different companies, they agreed to replace the TV. But now I'm still waiting for them to give me the shipping date.
Reviewed Sept. 4, 2010
We bought our 65-inch Mitsubishi TV 2004. We have had no problems what so ever works and looks great. Was thinking of replacing with Mitsubishi led after hearing all the problems. Think I will purchase a different brand. Thanks for the heads up on Mitsubishi.
Reviewed Aug. 31, 2010
I bought the DLP WD52631 52 inch. The warranty company miss diagnose the problem over the phone about my bulb. The Ballast PCB 938P060010 was the problem. The repairman did not precheck this and I am out of my one free bulb. I explained that if the ballast is the problem (it's a discontinued part) then the bulb should be replaced also. No help from the warranty group or the repair service. Now I have a big plastic piece of junk.
Reviewed Aug. 31, 2010
We too, purchased a Mitsubishi DLP, HDMI, DD, VP and all the good stuff in Nov. 2005 for over $3,000. And guess what, we just order our third lamp (120W) (V29/V30) for $229.00 + shipping and handling on 8-29-2010. We had no idea of the severity of this problem. I'll continue to monitor this website hopefully we can get some results. "Seriously," my spouse and I have been unemployed since Jan. 2009, and been in college. What do you think?
Reviewed Aug. 30, 2010
I purchased a Mitsubishi WD-52825G in 2005 from Fry's Electronic for $4,500.00 + tax. Since 2005, I purchased 5 bulbs and 1 motherboard. The last bulb I purchased was February 2010 and a motherboard in April 2010. Since then, a red solid light stays on. What do I do now? I'm out $4,500.00 + tax, $1,000.00 for 5 bulbs and $450.00 for a replacement motherboard.
I expect $6,310.00O worth of TV, not a worthless piece of Mitsubishi TV seating in my family room. I paid for a product that didn't even last 5 years. To me, this product is faulty and should be recalled. Mitsubishi knows that this product is faulty and should be recalled. How can the company management staff sleep at night? Everyone that has gone through this ordeal should be reimbursed. The stress and strain of thinking of buying another TV is impossible. In today's economy, very few people are buying or replacing TVs unless they have to. In my case, I need to but I can't. I have more days than money. I can't buy anything or get this TV repaired again. I purchased this TV in good faith, thinking that Mitsubishi would stand by their product.
Reviewed Aug. 29, 2010
My comment to all of you Mitsubishi owners is for all of us to come together to file a class action suit against Mitsubishi. They cant tell me they didn't know of all the problems they were having with these TV's. There are hundreds of people who have the exact same problems with their Mitsubishi TV's. Send me an email if interested. Mitsubishi needs to make this right!
Reviewed Aug. 26, 2010
Failing bulb like clockwork every 9 to10 months at a cost of $250. Now after less than 5 years, that cost is $4500 and then, the TV won't stay on and they tell me I need a new board that they don't manufacture anymore. Wow! I would pay a small amount to Mitsubishi to replace the TV with an LED TV but absolutely no Nautta DLP style TV! I cannot even find a service center.
Reviewed Aug. 26, 2010
WD-62725 DLP Mitsubishi TV, started having problems with green blinking light that would never go off and TV would not turn on. I replaced 8 capacitors on FMT board and DM board, replaced power supply and lamp. TV worked for several weeks and failed again only to find that the FMT board was bad. This circuit board is no longer manufactured by the company and is unavailable anywhere. I contacted Mitsubishi Electronics in July 2010 and the only option they gave me was to pay $700 and they would give me a new TV wd-65638.
It has now been four weeks of going back and forth with Mitsubishi to get this TV with promises of having the issues resolved with HH Gregg each day. As of this date, Mitsubishi has my cashiers check and I have a broken TV. This entire episode first with not being able to repair a 4year old $4,500 TV and now Mitsubishi dragging their feet on their offer is ridiculous and this type of customer service needs to be documented. I feel that I am being taken advantage of and don't know where else to get help in order to resolve the problem. To date, I am out $350 for the repair parts of the WD-62725 TV and another $100 for a service call, $700 sent to Mitsubishi per their letter for the purchase of a new replacement "good faith" TV.
Reviewed Aug. 21, 2010
We purchased an 82-inch Mitsubishi Big Screen TV model #WL 82913 in Feb. 2004, at a cost of almost $20,000. We were never informed that bulbs had to be changed on a regular basis, almost yearly at a cost of almost $500.00. We recently called to order a bulb and we were told by someone in the Philippines that they were "no longer available". After hearing this we proceeded to get in touch with Mitsubishi directly, which is almost impossible. A gentlemen, Robert returned our call and yes, NO MORE BULBS. After some discussion as to what we were to do to have our TV serviced, we were informed that we could buy a new set and take this one to the dump! To say we are outraged is putting it mildly. I know we are not the only people we have purchased this very expensive TV. Any help would be greatly appreciated.
Reviewed Aug. 16, 2010
I have had nothing but problems with my Mitsubishi WD-65831. I noticed a "blooming" problem perhaps 3 months after owning the TV. If you notice on contrasted images, black screen with white (credits on movies), it is easily noticeable. You'll eventually notice it on just about everything. I had taken the TV in twice at an authorized dealer, but the problem was never understood/fixed. In addition, since owning this for a few years, I seem to have to replace my bulbs every 9 months or so. I have been through 4 bulbs now, and I need a 5th.
My biggest issue with the TV is not the constant bulb replacement (yes, it stinks to shell out $150 each time), but the quality of the image on the screen. The blooming washes out colors, and has gotten worse over time. Does anybody know if a class action lawsuit has been filed? I would gladly join the suit, as I feel it’s quite merited. I am out of warranty, and have heard numerous owners that have the exact same problem. I have yet to read a great review on my model. I am an unproud owner since 04/2007. I need to replace the light engine on the television (so I've read) with one that doesn't seriously degrade video quality in a short amount of time. The estimated fix is $500-$1000.
Reviewed Aug. 9, 2010
This is my second post to update you that my warranty company said one day they will consider it a lemon. The next day they said they will fix it; They have been out 4 times with bulbs. The longest bulb lasted a week. It is still not fixed. Anyone who buys a Mitsubishi is an idiot and I am top on the list. I have had one of the other Mitsubishi and never had a problem with it. They know they built junk and won't stand behind the problems we are having. All of us need to go get signs go to the store you bought it at stand outside. Give people copies of consumer affairs reports on Mitsubishi. I like my other term and take ours to where they have to make money the selling of there junk. At least others won't get screwed . What about a suit? We have enough names on here, don't we?
Reviewed Aug. 7, 2010
We bought a Mitsubishi WD-65831 in Dec of 07. In Jan of 09 the ** bulb went out. We were out a of a TV for 8days, waiting for the thing to be fixed under warranty. It's now Aug 7th and again we are out of a TV due to the ** bulb. I called a customer support number, gave them the model number and serial number of the TV and was given a new bulb and offered overnight shipping to get it here in what will be 5 days. It's Saturday and the order won't go in until Monday. They ship on Tuesday to get here on Wednesday; I did buy the extended warranty but 35 bucks is better than $249.00 for the bulb and $75 for the installation. fee.
Reviewed Aug. 2, 2010
I purchased a Mitsubishi TV 57 inch in 2006. Every 9 month like a pregnant woman, I have to replace the bulb which cost 200.00 dollars on an average. I purchased this TV as my husband is a disabled veteran and needed something he could enjoy, but there is no enjoyment in living on disability, having to put out $200.00 a year on a bulb which also means having to do without the TV for a few days waiting for the bulb. And none of this counts what it cost for the extended warranties. This is truly a financial burden and I cannot afford to replace the TV right now.
Reviewed July 27, 2010
I purchased a Mitubishi DLP 60-inch TV from Hhgregg in Indianpolis, and I am having the same issue bulb replacement. I didn't have the TV for a week and the bulb burnt out right out of the box. I refused a floor model, so after a year and a few months, the bulb is out again. I called the warranty people and they have put 2 OEM bulbs they call it and one generic, and it still doesn't work. Now they are asking for a factory bulb . I am glad I purchased the warranty but the tech told me that this happens all the time and most Mitsubishi TV will only except the factory bulb . The warranty companies trying to save money will throw anything cheap in there if they can. I know that I paid $1,499.00 and now these are down on Hhgregg website to $800.00, no wonder.
So those who don't get the factory bulbs most likely won't last long. Don't buy generic or any other type according to my tech. They should be responsible to fix this situation, Mitsubishi that is. We need to write on all web sites everyone about the trouble and don't buy this product. If I only knew now what I know, I wouldn't have purchased a Mitsubishi DLP. Warranty companies that Hhgregg deal with are trying to cut cost and corners, and with this comes more trouble and additional cost and time for them and me. If Mitsubishi cuts cost and sells to us at cost, and shipping it would do them a great deal of good promotional wise. But they won't and we need to tell everyone to don't buy these products. It hurts our pocket, they need to help us consumers
Reviewed July 22, 2010
I purchased my Mitsubishi TV in March of 2007 and have had to replace the lamp 3 times, or every year, so far. This is model no. WD-65731 Mitsubishi DLP HD TV which cost me roughly $2000.00. The first year the lamp went out 1 week before the warranty ran out. This should have been a sign for things to come. Mitsubishi replaced this lamp at no charge. The new bulb was sent with a 90-day warranty. I then called and complained that the warranty for the new bulb should be for at least for a year. They assured me that I shouldn’t have a problem with the new lamp, but I did.
The second lamp went out about the same time 1 year later. After spending hours on the phone, they replaced this bulb. Now I have the same problem again, the third lamp has gone bad after about 1year 4 months. Consumer Relations has not helped at all. It has been a constant battle all the way to Vigil White who informed me that the lamps are designed to fail and that I should expect to replace the lamp roughly every year. I believe that Mitsubishi has put out a poorly designed lamp and that it is defective and should recall the parts. Mitsubishi has just lost one more customer.
We had used our tax return to buy this TV and it looks like we will have to buy a different more dependable TV next tax return year.
Reviewed July 16, 2010
We ordered a replacement lamp for our Mitsubishi TV from Mitsubishi. We were told the price would be $170 and that is what they show on their records. Mitsubishi deducted $255 from our bank account. So far, it has been nearly two weeks, and still counting, and we have not received the difference.
What we have had is a series of outsourced calls, probably India, and were told the matter is under review, and then only after we had to fax the invoice from the shipping box to them, which, incidentally said the price was $229. The whole thing smell of bait-and-switch or gross incompetence. Our only advice is to use a credit card, not a debit card, if you have to buy from Mitsubishi so you can stop payment.
Reviewed July 16, 2010
I purchased a DLP WDY65 TV from Circuit City in Hattiesburg, MS shortly before they went out of business. After 2 months of having the TV, the heat sensor went out and they contacted someone to replace it. Six months after that, my lamp went out. After spending over $150.00, I finally got it fixed. Then 8 months later, my lamp went out again.
After contacting the lamp manufacturer, they told me that the lamps only last for about a year or two and they have to keep being replaced. If I had known this from the beginning, I would never have a TV that I have to spend hundreds of dollars to keep up. This is insane. I have spent over $300.00 since buying this TV. I think that I should be reimbursed by Mitsubishi. If anyone knows of a class action lawsuit, I want to be included in it because this is just ridiculous for people to be scammed like this.
Reviewed July 15, 2010
In 2005 I bought a Mitsubishi 62" DLP model# WD62725 TV from Fry's. No problems till now, the blinking light of death. I paid over $3,400.00 for this TV and only got 5.5 years of use out of it. I tried to repair it myself by replacing the 4 capacitors that one report said could be the problem, but no luck, the light is still blinking. I had no idea that the problem was this bad, but something does need to be done about it. Please anyone help us. Thanks!
Reviewed July 14, 2010
In May of 2009, I purchased a Mitsubishi 65" projection TV (model # WD-60735). I live off of $675 a month to support 3 of us. We saved for 3 years to buy this TV. It lasted 1 year. Now it has what is known as the blinking light of death. I fixed it myself last month when it happened for the first time. I am not having that good of luck this time. So, my 2 kids and I gave up Christmas and birthdays and every other thing else for a little over 3 years for a piece of garbage. We have no way to pay hundreds of dollars to have the piece of trash fixed or even to have it looked at to see what is wrong. I just want to know how to find an attorney who is willing to start a class action suit against Mitsubishi. They are obviously aware that their product is defective. Just look at all the complaints against them.
Reviewed July 13, 2010
We purchased a WD-Y65 DLP 65" TV a few years ago for too much money! We have replaced the bulb 3 times already, and now, the TV light blinks and turns on. But the screen is black, and then, the TV shuts off after a minute!
Now, we are by no means rich, and we have no money to get it repaired! When you work hard to save money for something, you expect to get your money's worth out of it, not have to keep putting more into it! A bulb is $200-$250 a pop! Paying thousands of dollars for a TV that needs a bulb at least once a year is ridiculous!
Mitsubishi is an awful company, and it has terrible costumer service! Wow, are they taking all of us for our hard-earned money?! I will be looking into something to get these problems noticed! No more talking. Now, it's time to do! Do not buy a Mitsubishi TV!
Reviewed July 7, 2010
I purchased the Mitsubishi DLP TV new several years back, Model WD-62727. I had it for about 3 years and the TV is now dead with the blink light of death. I replaced the lamp twice in the 3 years span. I can not afford a new TV so my house has no TV. I am stuck with the 1-year cable service deal and no TV to watch it on. I did a search online and found that thousands of people are having the same problem with this model of TV. Mitsubishi should be held fully responsible for this defect and should replace the TV with a new one. I can't believe they have this much complaints and have not come forward with some kind of solution. I have no TV for the last year and stuck with a 1-year cable contract with no TV to watch cable or any other DVD programs.
Reviewed July 1, 2010
We finally saved enough money to buy the big TV. We searched for months and thought we found the "Best Buy." That's when the nightmare began. We spent over $3500.00 on the TV, then another several hundred buying all the protection stuff that goes along with it, thankfully including the protection plan that Best Buy offered. The first year it spent over a month in repair for lamp work.
The second year, we sent it back for the same repairs. The third year, we bought the extended plan for repairs and had to send it back for repairs. This time it was gone for over 2.5 months. We have asked and asked about lemon law type of stuff with no success. They said it was bad enough. Best Buy, by the way, was a fight to get any of this work done. I feel like I was trying to get a law degree. Now it is not covered and hasn't worked on over a year. It just sits in a living room that we now don't use. This has been such a sore spot in our home we finally just took the sofas out of the room and put them in the other living room with the $800.00 Visio TV that has been one of the best purchases of all time. I will never buy another Mitsubishi again. Can you believe this company does work for the defense of our nation?! If anyone out there knows how to get them to take this TV back and give us a refund please let me know.
Reviewed June 29, 2010
We have an export company and in one of our departments in Nicaragua, in small town, we fix TV. A year ago, one of our best clients wanted to fix a Mitsubishi and we open an account with Mitsubishi which was very difficult (worst than buying an atomic bomb! for saying). We fixed that TV. This year, another customer with the same problem wanted a big TV to be fixed and we ordered a part that took 3 months to arrive. By mistake, the company didn't send a second part needed for this same TV and now we wanted to order it, but they say that they could no longer send us another part because we fixed the TV in Nicaragua! After almost 1 year 1/2 of having an account with them, our client , you may imagine is so upset with us, ready to sue us.
Mitsubishi says that we didn't tell them we fix TVs in Nicaragua, but I have proof they knew. Now, the part they sold us recently can't fix our client's TV because we need the other part they don't want to sell us anymore. They were very unprofessional, rude and with no manners whatsoever. Losing a client, probably they will sue us and we lost money. They gave us 30 days to return the part we have there now but it will probably take us longer to have the TV back in the USA. I will recommend never to buy these TVs again.
Reviewed June 25, 2010
My husband and I purchased a Mitsubishi wd-52525 in early 2005, paid over $2500 for it. Within the first year, we had to take it to a repair shop with problems with lines in the picture. We got it fixed then, wham! Not even 6 months later, it wouldn't come on; green light was blinking. I was told we needed a lamp. We bought the lamp; that was not the problem. A circuit was bad. $200 later, it's fixed again.
Then 6 months ago, we went on vacation, unplugged the TV, came home and plugged it in and boom. It wouldn't come on at all. We just took it to repair shop. The man said the optical board was bad, $1000 to fix it. We paid $75 for that diagnostics and decided to get a second opinion. We took it to another repair shop, $40 to diagnose. We come to find out that the main module is bad and it will cost $650 to repair. Ouch. We can buy a new LCD for less than that so it's 5 years later and $3000 wasted. The TV is **!! We will never buy from Mitsubishi ever again.
Reviewed June 17, 2010
Purchased a 73' TV for 5000.00. About 5 years ago. Repeated bulb replacements and light engine. It's out again and can't afford to fix it again. Same as all the other complaints on this board.
Reviewed June 14, 2010
I purchased a 52 inch TV from Best Buy on 06-2006 for $2,000.00. 6 months later the light engine went out. It was still under warranty. The lamp has been replaced twice. It hasn't had a good picture since. The E2P circuit board has been replaced 3 times. (This is the short term memory board). Mitsubishi sends faulty parts and they have to be replaced or reprogrammed and now for the fourth time, the E2P board is causing the timer light to blink and the TV won't come on.
A television that costs over $2,000.00 should last more than 4 years without having so many problems. It is a piece of junk and when I have called or written Mitsubishi, I have to get very stern with them for them to do anything. Sometimes, they don't have an answer for anything. I thought I was buying a good product. I could have gone to Wal-Mart and bought a plasma TV for less and probably would have been a better TV. I won't ever buy another Mitsubishi product again. They need to be sued now.
Reviewed June 11, 2010
I purchased a $20,000 big screen TV in 2005. I need to replace the lamp every year or so. Now Mitsubishi has stopped making this lamp! I am left with a perfect TV and custom built cabinet but it doesn't work because the company stopped making normal maintenance parts! I have a useless 82-inch television in a custom built cabinet. $25,000 investment that is useless because I cannot locate a simple TV bulb replacement part. No warning from the company that I should stock up because they would stop making this part!
Reviewed June 9, 2010
I've had the same problems listed by most of the people above. I spent nearly $4000 for my TV and have to replace the lamp in an ever decreasing amount of time. They are now down to lasting about 4 months or so. The current one is till working but the TV will shut down costantly on me. It's very irritating to say the least. I will never buy another Mitsubishi product again. I feel ripped off.
My $4000 TV was a rip-off and is a total lemon. I have already spent over $500 on lamps and they are now lasting me only 4 months apiece - and even when the lamp works, the TV will shut down on me. I don't want to pay money to attempt to fix it because it's a black hole!
Reviewed June 8, 2010
I have owned several Mitsubishi devices over the years. The latest, now 5 years old is a WD-73927 TV. Mitsubishi advertised this as a true 1080p TV. It was found out after 1080p devices came to market that this was a hoax. The only input is FireWire and this TV does not work with any of my 4 firewall devices (hard drive, 2 laptops, and camera). Mitsubishi is a very deceptive company and will not correct these issues and make good with their customers. I would never ever purchase another Mitsubishi product ever again. They have the worst customer service on the planet and have very deceptive marketing. The best part is that this TV cost over $6,000.00 new, and yes you read that correctly.
Reviewed June 5, 2010
I have Mitsubishi DLP, same thing happens as described by others. It continually shuts off over and over and over. I had extended warranty and got another one. After 3 months, exactly the same thing. It’s a terrible engineering flaw. I will never purchase a Mitsubishu again.
Reviewed May 31, 2010
I purchased Mitsubishi model WD-62525 Projection TV in Dec. 2004. In about Nov. 2005 (11 months after purchase) we had to have the bulb replaced and since then it’s been multiple bulb replacements. Then, the lines were going through the entire picture on the screen. Then, the green timer light started flashing. We couldn’t get the TV to work even after several attempts to "reset" it as suggested in the manual.
Finally after several months of the lines and the bulb replacements, we called Mitsubishi Tech Support. I was told I would have to call a local "approved" TV repair shop for a service call which would cost about $200 just to get someone to come out to look at it! There was no guarantee they could diagnose the problem or fix or repair it! This $200 was only a diagnostic fee and did not include parts or labor. It’s simply ridiculous! Needless to say, the TV is still sitting (useless) in my home and hasn't worked since last year! I can’t afford to fork out that kind of money on a "chance" that the repairman may find the problem!
After reading this page, a resolution doesn't look promising either! I have held out on taking it to the dump in the hopes that someone out there may be able to help our unfortunate circumstances! I paid about $4500 for this TV through Best Buy and loved it for the first year or so! After that, it’s been problem after problem. Mitsubishi should stand by their products and do the right thing by either repairing the TV or replacing it! How can so many complaints be made regarding so many of the same issues with their products, and nothing be done by Mitsubishi to rectify them? In the future, I will never buy or recommend another Mitsubishi product to anyone.
Reviewed May 27, 2010
I bought a Mitsubishi 62" TV in Oct. 2005. The first lamp lasted almost three years. The second lamp lasted less than two years. The third lamp lasted four months. I am going shopping for a new TV. I can guarantee you it will not be a Mitsubishi.
Reviewed May 24, 2010
On March 29, 2006, we purchased a 73" Mitsubishi TV, model Wd-73727 and paid $5,000. Within 1 and 1/2 years, we had to have the light engine replaced, which Mitsubishi did replace as it was defective, along with so many other people we had to wait for over 3 months for the part to arrive. We also had to replace a light bulb. We have had to replace a second light bulb and now a third. Now the light engine is again going out. We have been told it will cost $3,000 to replace the light engine. The repair company has advised us to junk the TV and get a new TV as the repair cost is higher than a new TV.
My first projection TV, a Hitachi, lasted 25 years with one minor repair. What has happened? I feel cheated and will never purchase a Mitsubishi product again. I also intend to ask Best Buy to stop carrying their products. I will be a willing participant in any class action law suit. We are out our initial purchase cost of over $5,000, plus the recent light bulb purchase of $400 with tax and shipping. I have no idea of how much a replacement TV costs, but I assume that it will be several thousand dollars.
Reviewed May 23, 2010
I purchased the Mitsubishi WD-62725 in 2006. During the first 2 years, I did not experience any problems. However, now over the past 2 years I have had to replace multiple bulbs. In addition (and what's worse) the TV shuts off while viewing continually! It is embarrassing and frustrating to say the least. If I could afford to, I would take it to the dump now, but having paid $3,000 for this set, I can't warrant giving up just yet. Please, someone out there who has the means and ability, help us file a lawsuit. There needs to be some responsibility taken by Mitsubishi to help remedy this situation.
Reviewed May 23, 2010
Five years ago, we purchased a Mitsubishi WD52725 television. About a year after the purchase, we started noticing lines running through the picture. When we questioned Mitsubishi, they informed us that they no longer make the parts we need to fix the TV. And, although they promised to get back to us, they never did. They are very difficult to get a hold of and very unhelpful. So we have been watching a poor picture for three years. Now, we have the dreaded blinking green light. At the very least, it would be nice if Mitsubishi would pay for the disposal of this thirty five hundred dollar piece of garbage. It looks like they have stolen a lot of money from a lot of people. I would suggest no one ever purchase anything associated with this company. I have already talked one person out of buying a Mitsubishi automobile and have warned several people to steer clear of any electronic products.
Reviewed May 21, 2010
I purchased a Mitsubishi wd-62525 through Rent-A-Center (thank goodness!) in 2006. I have had to replace the bulb every year since. The only fortunate thing was that I bought it through Rent-A-Center so I didn’t have to go without my TV until now. I will make sure to read this site before I buy again!
Reviewed May 18, 2010
I've had my 57" WD 57733 for 2.5 years and I haven't had to change the lamp once yet, nor have I had any problems with it and we use this TV constantly. It runs sometimes 12+ hours each day or more on most days. With a large purchase such as these TVs, consumers really need to do research regarding things like equipment maintenance before they buy. Every DLP requires lamp replacement and I was aware I would need to change the lamp every 1-2 years before I purchased it. If you failed to research that before you spend thousands on a DLP, then you really have no one else to blame but yourself.
Reviewed May 17, 2010
I purchased a Mitsubishi HD TV in 2006. Its lamp has been replaced 4 times, each time the lamp life decreases. The last lamp lasted 4 months. It's amazing to see so many others who are/have experienced similar problems. Now the TV’s red light comes on and shut down. It stays on for about 1 minute or less, shut down and the red returns. I wait 2 minutes, and turn it on, the cycle repeats itself. We should all file a class action suit against this company.
I am on a fixed income and my wife was laid off due to lay offs at GM. Our budget does not allow for additional expenses, such as TV repairs. Therefore, the $2000.00 that we used to purchase the TV with is a perfect example of throwing away our hard-earned money.
Reviewed May 17, 2010
My husband and I have had the same experiences with our WD52725. We paid way too much for this TV 5 years ago to spend over and over again for new bulbs, service calls, and repairs. We thought there was already a lawsuit in place, but I guess everyone's just blowing smoke and making threats. Please post your complaint with the national BBB. As of today, Mitsubishi is still in good standing with them!
Reviewed May 17, 2010
My son purchased this TV for us. We loved it until six months later when the bulb went out. Then about once a year or less, we've had to buy the last two bulbs for $230.00. The last bulb lasted two weeks. Now, it's making a loud noise. I think it's the cooling fan. It's a piece of junk bought on 6/2006--repaired 6 times and still without a TV. I am now a widow living on fixed income, and I can't put more money into it. Something should be done by Mitsubishi to fix or replace everyone's set.
Reviewed May 13, 2010
We bought Mitsubishi 52527 for $2,000 three and a half years ago. The bulb went out a year later. It was still under warranty so it was replaced, but now the bulb has gone out again just yesterday and the TV is of course no longer under warranty. What can we do? With as many complaints as there are, Mitsubishi should really consider their consumer base and there diminished reputation and deal honestly with us customers who are now out of a lot of money.
Reviewed May 12, 2010
I bought a Mitsubishi 52725 television in December of 2004. I paid over 44,000 plus another $900+ for the five year extended warranty. The first bulb went out less than a year of ownership. The second bulb went out after 8 months. I replaced the third bulb a little over a year after that. I had a "T.V. that will shut down in one minute, please check the air flow". The message comes up many times. I constantly cleaned filter and vacuumed television almost weekly.
I had a repair man fix problem (luckily was still under warranty) and everything was fine. About a year after repair, the blue screen was the only thing on the television and the sound was on. I had it repaired (again still under warranty).
Now the stupid set had lines going through as if it was static. Sometimes the lines would evade but other times the screen would jump so bad that I would get headaches. Not the television has the blinking red light and won't turn on. (Now no warranty) God only knows how much it's going to cost to get this piece of junk fixed. I can't sell it as people know that this television is a money pit.
We work hard for our money and yet we have to throw it away on repairs and bulbs that never last. What a shame! Hopefully my story and others will deter would be buyers to avoid entirely all Mitsubishi Televisions! You want to own a reliable television? Go to Wal-Mart and spend $400 instead of over $5,000.
Reviewed May 11, 2010
Purchased our Mitsubishi 57" TV from Best Buy along with the extended warranty. After less than one year, the lamp went out. 6 months later, the lamp went out again. 8 months later, you guessed it again. I called when the third one went out and was told that I had already had the lamp replaced twice. But we have a 5 year warranty. Yea, but you can only have each item repaired once they had already given us an extra. Although our warranty doesn't state any such thing. When I spoke with the repairman, he said that they have had lots of problems that's why they changed the policy at the request of Mitsubishi. Something should be done. Mitsubishi knows there is a problem and they should be made to fix the problem or replace the TVs no matter how long you have had them. It is a design problem. Fix it and take care of the people that have purchased your product. What can be done?
Reviewed May 10, 2010
I bought a Mitsubishi WD-52525 in 2004. It's been a great TV until now. The set will not turn on and the timer light is blinking green. I've tried resetting the TV as described in the manual to no avail. I've found many references to the BGLOD (Blinking Green Light of Death) with this and other models of Mitsubishi TVs. So, this is not an uncommon issue with Mitsubishi TVs. And it stinks to spend so much money on a TV only to have it fail like this. Mitsubishi Support is a joke.
Reviewed May 6, 2010
We purchased a WD-73732 for $3800.00. In less than a year the light engine went out. Thanks to my wife doing some research, we found out there was a recall on it. Mitsubishi did not give us this information and we talked to them on numerous occasions. They replaced the light engine and now we are on our 4th bulb in 2 1/2 years. This is ridiculous.
Reviewed May 3, 2010
I bought my 60" theater 3D TV about a month ago and for the last two weeks, the image on TV freezes and then it goes off by itself. I paid a little over $1200 and I'm really upset. I feel like I was robbed without a gun. Not from where I got it, but from Mitsubishi. I'm really upset because I'm a hard single working mom, and it's not right for this manufacturer to steal money like that when they know their TVs are just a piece of **.
Reviewed May 3, 2010
Bought a WD-52725 in Nov. 2004. Have replaced lamp twice. Green light flashes fast and cannot reset. In the past, I have been able to reset multiple times over a couple of days and the TV finally comes back on, but this time may be dead for good. Had a friend that bought at same time and he died 2 years ago, so I guess I am lucky it has lasted 5+. Will never buy a Mitsubishi again.
Reviewed May 3, 2010
I purchased on October 3, 2004 a WD-62725 which cost $4500. The other complaints, as well as own experience says, if it has the name "Mitsubishi" on it, it is a piece of crap. I freely share that view with anyone who will listen. This company has no business doing business anywhere in the world. I guess we are back to the old days. If it's made in Japan it is cheap and unreliable.
Reviewed April 30, 2010
I purchased my television from Tweeter Electronics in early 08. I paid 599 for the warranty plus the warranty offered by Mitsubishi. During the first year, the light engine was replaced three times. After the fourth, the company located in California sent me a new 73 WD TV. 20 days it went out...blinking green light and no picture but sound. They informed me it needed a software update. They sent me a 4 GB USB stick. I think it's shady that they don't tell customers that the DLP chip from it was defective and they had extended the warranty on the TV from the manufacturer to five years. Had I not know this I would be stuck with a five thousand dollar TV. The company did replace the TV after many ugly threatening phone calls and sent me the UP grade which fixed the TV. Why couldn't they have just informed us of the upgrade before the TV was out 9 days?
Reviewed April 29, 2010
I purchased a new 60-inch Mitsubishi WD60735 television from Circuit City in Feb. 09 for $1100.00. The bulb blew in March 2010 ($210). April 2010 the light engine went out. They want $900 to replace it. Both of these parts are manufactured by Mitsubishi only. I'm thinking does this dishonorable shameful company make TVs with the selling price so low that you buy only to make their profits from the parts they should have put in it the first time? This is low down.
Reviewed April 28, 2010
My Mitsubishi WD 52725 continuously produces a blinking green light. The TV shuts off from a local outage and the green light will not stop--should be reset. It was a $3,000 unit which I bought in 2005. In 2010, I may be looking for a new unit and that sucks.
Reviewed April 28, 2010
We bought our 52" WD 52525 TV from Best Buy in late 2005. It cost us $3,500.00! We have never spent that much before on a TV and have had our TVs for a long time. We went with this one as the clerk said it was the top of the line for upcoming technology. Within a year, we had to replace the lamp. It was very expensive!
Plus, we have to pay for pick-up and delivery for the TV because it is so big. The bulb has had to be replaced almost every year. I contacted Mitsubishi and was told it may go out yearly. We could have bought a TV from Walmart for all the money we have invested in this TV. I think Mitsubishi needs to stand behind their products better than they are. I'm still fighting with them to get some kind of compensation. I'd really like for them to buy it back from us. Something needs to be done!
Reviewed April 25, 2010
We bought a Mitsubishi 52" DLP TV in June 2006 for $3000, and we're undergoing our second lamp replacement last week when the technician discovered that replacing the lamp was not going to fix the TV. We have other problems that he couldn't even diagnose! Now we have to wait for a factory rep to look at the set! We have $1000 in maintenance in this set in less than 4 years, a total of $4000 invested, and a TV that does not work. And we have no idea of how much more money we will have to pour into this lemon to get it to operate until the next breakdown! If there is a class action lawsuit out there, count me in!
Mitsubishi TVs and Electronics Company Information
- Company Name:
- Mitsubishi
- Website:
- www.mitsubishicorp.com