Mitsubishi TVs and Electronics Reviews

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About Mitsubishi TVs and Electronics

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MITSUBISHI ELECTRIC manufactures a range of consumer electronics, including televisions, projectors and home theater systems. The company’s products cater to both residential and commercial markets and aim to enhance visual and audio performance.

Pros
  • Affordable price for features
  • Responsive customer support
Cons
  • Frequent bulb replacements needed
  • Common issues with white spots

Mitsubishi TVs and Electronics Reviews

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    Page 3 Reviews 40 - 240

    Reviewed Dec. 28, 2015

    An Older Mitsu. 734 series WD-73734 year 2007, A DLP. Original lamp still holding strong, great blacks, knows what inputs are active. Should buy a lamp before these are not made anymore.

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    Reviewed Dec. 28, 2015

    I have had this TV for 7 years. It is 73" projection DLP and has been a great TV. I would buy this brand again and am very happy with this purchase. It has great clarity and the sound is awesome.

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    PriceReliability

    Reviewed Dec. 28, 2015

    Purchased from specialty dealership store. Set was a bit pricey but features were top notch and this has been reliable for eight years. Every place projection three times, which seems par for the course.

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    Reviewed Dec. 18, 2015

    DLP chip defect was recalled. I have a WD-73C10 Mitsubishi TV that was not used for a few years but a couple of times because it was in the spare room. We moved in April and began using it more but in August we noticed strange white dots. By researching I have found there was a recall but Mitsubishi will not help the consumer. I must replace this part myself for $250.

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    Price

    Reviewed Dec. 1, 2015

    Hello. I got my 60" Mitsubishi TV as a gift. I've had it 5 yrs & it's It has white spots ALL OVER screen!! Volume don't work anymore either. I called Mitsubishi they said it was a lamp issue so I purchased one. NO! It's NOT. I DON'T know what's wrong with this TV. Very poor quality of a big expensive product! Can they be made to replace my TV? It was a gift.

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    Verified purchase
    Customer Service

    Reviewed Nov. 25, 2015

    I bought a 73" Mitsubishi tv and have had nothing but issues with it. Have had to replace the bulb numerous times and had to pay for it ourselves and now there are white spots popping up everywhere all over the screen. Mitsubishi is saying you have to pay someone $200.00 to come out and replace the DLP Chip . EVERYWHERE I READ EVERYONE IS REPLACING THEIR'S IN EVERY TV THEY HAVE BOUGHT FROM THEM. Why is there not a recall on them and the company not paying all of it to fix these tv's? This is bull. We paid a lot of money for these tv's to get ripped off and have them break every few months. DO NOT BUY FROM THIS COMPANY.

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    Price

    Reviewed Oct. 26, 2015

    This is a 2006 MITSUBISHI WD-65731 65" rear projection I bought used for $80.00. Needed a new projection bulb which cost $20.00 and it's superb. Excellent picture with better than average sound.

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    Reviewed Oct. 20, 2015

    We first received the infamous "blinking green light of death" and the TV would not start. After a huge hassle, Mitsubishi finally let us replace the chassis. Now we get a buzzing and the TV never turns on. I have had it. I send $3800 for a mess of wires and lousy engineering. Never again. These companies that think they can manufacture 27 products and made them all work well. Sheesh! What a pile of junk.

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    Price

    Reviewed Oct. 19, 2015

    Since we have gotten this 73 inch Mitsubishi, we have had to replace the lamp 3 times. Which are not very cheap and have to be ordered online. Now we have to replace the chip inside because there are white and black dots all over the screen. That's a $300 part and a very tricky job.

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    Reviewed Oct. 11, 2015

    I purchased a 70 inch Mitsubishi TV in November 2009. The TV started getting these black and white spots. The white, they start to blink in. Next thing you know, you have a million white spots. Now I don't think that is fair, that I have to pay $200 or more to have someone come out and repair this TV. Mitsubishi should be totally responsible for repairing my TV at no cost to me. The TV is just 6 years. I will never recommend anyone to purchase a TV from Mitsubishi. I used to think that Mitsubishi was one of the top brand televisions, but not anymore. I am so disappointed in Mitsubishi. They need to be sued. Put me on the list. Let's sue them.

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    Verified purchase

    Reviewed Oct. 2, 2015

    I bought my tv from Aarons in 2009 and took a lot of hard earned money to pay it off. I was sitting in my living room watching tv and I heard a very loud pop and I lost the picture. I shut it off and when I turned it on, it no longer had picture. However, had sound that would go out and the tv would just shut off by itself. This happens every time I try to turn it on. The company is no longer in business and I was on the internet trying to find out how to fix it and came across this site. If there is a law suit, I would be happy to be involved.

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    Customer ServiceStaff

    Reviewed Sept. 22, 2015

    As many of the other customer experiencing the white and black dots on my 65 in. Mitsubishi television I also contacted customer service to hear the same story everybody else has been writing about. Their staff has been well trained to say "no" to their consumers. When I asked for a manager I was told "they don't speak to customers." WOW! What are they hired for? Oh yeah to train their agents to say "no we can't help you."

    I have been on the phone two days trying to deal with this issue. I'm willing to pay the $200 for the service fee, but I was told they only do this for some customers, apparently I wasn't one of the chosen ones. I'm appalled that such a big corporation has such poor customer service and doesn't care at all about their customers. I work at a company with over 500 people and trust me I will make sure everybody knows not to buy a Mitsubishi TV, and I will make sure everybody I come in contact with also know about my experience with this company. I haven't given up and I will send a letter to the CEO. Even if he doesn't read it, I will feel better.

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    Customer ServiceInstallation & SetupPriceReliability

    Reviewed Sept. 16, 2015

    Deceitful response to widespread manufacturing defect. So, if you've looked around at all, you know that Mitsubishi Electronics used a defective chip in their big screen televisions for many years. The defect causes televisions with this chip to develop white dots all over the screen - so many that eventually there is little picture left. Mitsubishi is well aware of the problem, and has reacted by offering a free replacement chip. *BUT IT'S NOT SO FREE.* In fact, Mitsubishi insists that you must have their technician install the new chip - for which they charge a flat $200 fee no matter where you are. Gosh... that just happens to be the approximate retail cost of the chip, though it can be found for much less if you do some shopping.

    So *minimally*, why can't Mitsubishi be HONEST about their charges for repair? And, one MIGHT hope that a manufacturer of products selling for $2000-$4000 would stand behind their product when a defect like this is found - instead of continuing to sell them and then charging a fee to replace the defective part when it invariably fails.

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    PriceStaff

    Reviewed Sept. 4, 2015

    Ok, I have read lots of reviews of griping people regarding the 60" & up DLP TV's. I have had my 60" since 2008 and replaced the bulb twice only because I bought a knock off brand the first time and am needing a chip now. The chips are $185 all over the internet and my name brand bulb cost me $80. So in 7 yrs it's cost me $265. That's cheap maintenance compared to what you spend on your car in 7 years that you spent more on. So really people? Maybe you need to look at things that cause those lamps to go out prematurely considering I got more than 5 years out of mine, like keeping the back of the tv clean, cooling fan clean, and not turning the tv on and off frequently especially like off and back on 5 minutes later type stuff.

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    Reviewed Sept. 3, 2015

    First and last Mitsubishi TV set I will purchase. 60" DLP, after 5 years now getting white and black dots due to DMD chip failure. Seeing it's a known issue. Mitsubishi has done nothing to rectify it.

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    Staff

    Reviewed Aug. 26, 2015

    I made an appointment to have my Mitsubishi TV fixed. They were a no show. When I asked what happened, they said there were no service people in my area. They did not have the courtesy to tell me they were not coming. I had to fix it myself.

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    Price

    Reviewed Aug. 12, 2015

    I purchased a 73-in. tv off a home shopping network about 4yrs ago. After its 1yr warranty expired so did tv! I have replaced expensive parts over and over and tv still fails to work properly. Mitsubishi is no help and said to take it to one of their expensive licensed repair shops. I don't think they should be selling items they know are garbage. They had a lawsuit against them. It is a known defect which I should be forced to fix. I think not! When I spend close to $2000 for a tv I expect it to work more than 4yrs without having to sink half that into it. Mitsubishi owes everyone free parts and repair or a new tv. They knew it was going to happen. Shame on you Mitsubishi for stealing people's money for your garbage products.

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    Reviewed Aug. 11, 2015

    I have a Mitsubishi 60" DLP 3D paperweight. Besides overpaying for it in 2009, I have purchased 3 replacement lamps and now need a chip to stop the spread of black and white spots all over the screen. The thought of paying $400.00 for the chip required to fix the problem is just too much. Based on all the complaints I see others have had too, Mitsubishi should NOT manufacture televisions. I am thoroughly disgusted and will never purchased any product manufactured by Mitsubishi ever again.

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    Customer ServicePriceReliability

    Reviewed July 30, 2015

    I have been putting money into the TV a year after I got it. I have bought a total of 5 lamps at a hundred dollars a pop and now I have snow. I call Mitsubishi and they said it's too old for them to give me the chip for free. It was defective and it's their fault. I would never do business with them ever again. I paid almost a thousand dollars for the TV plus 500 on lamps and now a DMD chip will cost 200 and labor. Mitsubishi sucks. Never again.

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    Reviewed July 7, 2015

    You call to ask for the chip and you pay for the repair, they say ok... After being put on hold you then are told you no longer can get it. WTF!!! We have had to buy a lamp for the TV, now a chip and this company needs to take ownership for the error in making a poor quality TV.

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    Price

    Reviewed July 2, 2015

    I purchased my Mitsubishi TV in 2009 for my husband. It is a 65 inch 3D HDTV. Last year we had to replace the lamp in it. A few months ago, we started seeing white dots pop up in multiples each time we turned it on. The lamp cost us $200 to fix. And, it looks as if it will cost another $200 to fix the white spots. The chip to fix the white spots costs about $200. After reading several reviews on issues I have with tv are the same as others. Why isn't Mitsubishi doing anything to correct this?

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    Customer ServiceCoverageStaff

    Reviewed June 23, 2015

    I have a 65-inch DLP which I bought new in 2008. I have replaced the bulb in it 4 times and that's been all until March of this yr. I started noticing a white dot on the screen which I thought was a piece of dust or something on the screen. I didn't think too much of it until I saw several of those white specs about a week later. I called Mitsubishi support and they informed me that it was a chip issue and it would be covered but I would have to pay for the cost of repair. I called the authorized repair guy and he told me how much it would cost to repair it and that this is common with these TV's. I didn't have 250 to have him come fix it right away so I waited until about 15 minutes ago to call Mitsubishi to have them send him the chip.

    They then told me that I was told it was not covered due to the age of the TV. They said it's in their notes from the last time we spoke. I asked for a supervisor and was told that the person I spoke to the first time WAS a supervisor, so they are confident that those noted are correct. I told her over and over that I was told initially that the chip was covered but she kept telling me I misheard them and that I was wrong. I'd have to pay 225.00 for the chip and then 250.00 to have it replaced. I've already paid for 4 bulbs and on top of the 1,700 I paid for the TV itself. This is the worst customer service I've ever dealt with! They take no pride in helping the customer and do not stand by their products or take responsibility when their products fail. I guess I'll be getting new TV and taking this one to the gun range. Thanks for nothing Mitsubishi!

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    PriceStaff

    Reviewed June 22, 2015

    WD-65733 65inch tv - After owning eight Mitsubishi TVs and now a 60 inch and 65 inch models, I contacted their main office (supervisor **) about a white dot problem on the screen. I was referred to a local repair shop only to learn that I needed a DMD Chip #276P595010 that was out of warranty by one month! They suggested I return to the company and share the date for assistance. Upon doing so, I was advised that I needed the original receipt (by Supervisor **) to verify the purchase (even though they had the purchase information on file). Thus a 120 mile trip was necessary to obtain the receipts from storage!

    When contacting them again, I was informed by another supervisor (**) that there was nothing they could do and was not interested in the receipts! A complete run around, total lack of interest in the consumer and a joke as a company. Stay away from this brand at all costs. They have lost a a good twenty year customer over a stupid DMD Chip! BUYER BEWARE WHEN DEALING WITH MITSUBISHI.

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    Price

    Reviewed June 9, 2015

    Every time I turn around I have to replace the TV lamp bulb & it gets expensive. I am SOOO pissed off at Mitsubishi for even making that TV!!! That's all I've got except I'm pissed off at Mitsubishi TVs.

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    Customer Service

    Reviewed June 9, 2015

    Ever since I bought this television in Jan of 2010, I have been replacing the bulb in it 4 times. I like the television but it has issues of constant bulb replacement: which is costly. I paid a large amount for it thinking because of the reputation of Mitsubishi I had a better quality of television, "I am very displeased in the performance in the television."

    Is there a way that Mitsubishi can replace the bulbs for free because of the issue of the television. I am pretty sure there is some kind of resolution to this matter: you try to call and zero getting thru or receiving any kind of recall info or feedback where to get bulbs for free. I know that I may sound harsh but this is an on going matter that needs attention ASAP. My television is 60 in 1080p DLP model # WD60C9.

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    Reviewed June 2, 2015

    I am getting an increasing number of white dots on my television and it is very annoying. Looks like this was a known issue and I feel like the company should be responsible.

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    Customer Service

    Reviewed June 2, 2015

    Don't ever buy one of these TVs. I have put so much money into this TV that it's ridiculous. I paid around $1500 for my TV and is the worst one I've had by far. If you have any common sense do not buy this TV. It constantly needs new lamps, updates (and updates you have to plug in to the computer then plug it into your TV and it might not even work). My TV never works for me and it sucks so don't buy one. On top of that it has the worst customer service I've ever had in my life. Once again I'm going to have people come out to come view my TV because it is stuck on the same page.

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    Reviewed June 1, 2015

    mitsubishi 733 series- 2008-2009 - purchased 72" tv for over 7k. Two years later lamps began to fail, one after other, then last year began year of the dots. 1st one then thousands. I've spoken to Mitsubishi. They say tv is too old to warrant. I would like to warn any prospective buyer, beware!!

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    Reviewed May 8, 2015

    Mitsubishi TV MODEL WD-73735. I have had to replace the lamp several times. It seemed they started to burn out faster and faster. The last one I put in smelled like burning plastic and melted, now tv is ruined.

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    PriceReliability

    Reviewed April 29, 2015

    In 2007 I bought in Miami FL at a BrandsMart store, a Mitsubishi LT-46131 46 inches 1080 p LCD HD TV. After 3 months of use, the TV started to give me problems. First the image go in and out. Also the image go as a kind of negative colors, you can hear the scene but in negative and in color. Also a lot of color points appeared in the screen. I fixed but that didn't help. Now in 2015 after 5 years in my living room without using due to that the TV did not turn on again. I call a TV repair to see if I can fix it. He said it was the capacitor. But the problems with the color came back.

    I want to know if The Mitsubishi company is respectable enough to replace this defective product that have one of the worst review during years 200-2009. This was a very expensive product by that time. I hope I receive any answer. My address and the name of the store is the only reference I have.

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    Customer Service

    Reviewed April 21, 2015

    Mitsubishi 65" WD65737. White/black dots. Bad chip. Their customer service works like this - read the script, wear them down, they will give up. They will not stand behind their product and I will not ever purchase anything made by this company again and I will encourage others to do the same. May the sun continue to shine on their customer relations dept in the Philippines.

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    Reviewed April 13, 2015

    So I have a 6 year old tv that we paid a lot for also. Last year it just quit working, wouldn't turn on at all. Paid over 200 to have that fixed then not even a year later I start with white spots. So I call this time cause I'm a little upset and well guess what, I have to pay 200 again. And this is an issue they know is a problem with their tvs. Definitely won't buy 1 again.

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    Customer ServiceInstallation & SetupCoveragePriceStaffReliability

    Reviewed April 8, 2015

    I have a Mitsubishi WD-73735 DLP High-Definition TV purchased around 2009/10. As with so many others, their DMD chip (part #276P595010) failed, leaving white pinprick dots on the screen. I spoke to their so-called customer service (1-800-332-2119) only to be met with an emotionless robot of a woman who said they will replace the part but won't cover the cost of the repair. I asked to speak to a supervisor, and she said none were available, but they'd call back.

    Three days later, I got a call back from a supposed supervisor who said my "case was reviewed" by the managers who determined that they would only replace the part and not pay for the cost of repairs because the TV was out of warranty. I explained that it's commonly known that this was DMD chip was defective when they installed it, and that they did, in fact, pay for the part AND repair for several customers out of warranty.

    There's a forum online with the names of individuals and their stories. Initially Mitsubishi paid half the price of repairs and threw in a free bulb. Then they paid for the full repair. Lately, however, nothing, not even the free bulb was offered! The "supervisor" said he was powerless to do anything, so I asked to speak to a manager, but he said they don't take calls! I warned them that if I didn't hear back from them that not only would they lose a customer (and this is my SECOND Mitsubishi TV), I would be sure to let others know how they treated me. I have never encountered a company with such terrible customer service. Shame because I really like their products (when they work). No more. I'll find another company who stands behind their products, and if there is a class-action lawsuit against Mitsubishi, count me in!

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    Customer Service

    Reviewed April 7, 2015

    DON'T BUY MITSUBISHI PRODUCTS! This is the same TV that has the white dot issue with the DMD chip. I was on the phone with them for over 30 minutes and the first guy hung up on me! Talked to two different reps and asked for a supervisor. Both of them told me they were supervisors. I said then let me talk to your boss and was told "they aren't taking calls." Only thing they would offer is me to pay $200 for a repair man to do a 15 minute job for a chip that is available for under $150! Mitsubishi knows of this problem and refuses to step up and resolve it. I will never buy a Mitsubishi product again and will campaign to everyone I know (and don't know) to make sure they don't either.

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    Reviewed April 2, 2015

    82in mitsubishi 3d dlp - I owned it for 2 years before I had to replace the bulb and it turned on then less than a minute later it got colorful and shut off. It does that every time. If there's anyone out there with some information on what I can do to fix this myself thank you in advance.

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    Reliability

    Reviewed March 30, 2015

    I have white spots on my TV and it's been that way since 2008. I do like my TV and do not want to get a flat screen. I've been fighting with you people for a while and would like to get the defective chip replaced.

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    Reviewed March 24, 2015

    60" TV model # WD-60735 - We have put a lamp in a year after bought, bought in 2010. Got through Aaron's. Won't do that again. DLP chip went out second year, can't get fixed so it is sitting in spare room on dresser because it has white dots due to DLP chip. Want to know what should I do. Put lamp in 2011, and about 3 or 4 months later the dots showed up. Mitsubishi TV is a big headache.

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    Price

    Reviewed March 21, 2015

    I purchased this TV in 2008. In less than a year the lamp had to be replaced and the motherboard. The repair guy (it was still under warranty) said the lamp only lasted half of the hours it was suppose to. I've only had to replace the lamp one other time, out of pocket. The lamp cost me $150 and I replaced it myself. Last year (2014) I started getting white and black dots all over the screen. I called a TV repair place and they told me it was the DLP chip. I shopped around and ended up buying a brand new chip for $175 and then went on YouTube and watched a video on how to replace myself. It's not super easy to replace the DLP chip because you pretty much have to take the entire guts of the TV out but I'm a girl and did it by myself and it works just fine.

    So if I can do it with absolutely no experience with electronic repairs then anyone can do it. Now, literally 20 minutes ago, there's a yellowish triangle and a black line on the screen. Looks like I'm going to have to replace something else. What I thought was a great deal on a TV ended up being a nightmare! Mitsubishi is a crock!!

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    Reviewed March 17, 2015

    I purchased a Mitsubishi Electric 65" TV. I have had to replace the bulb at least 6 times within a 2-year time frame. I could hear the bulbs when they burst in the TV. I now have white spots that cover the entire left side and middle of my TV screen. Watching TV on it is a damper on the eyes. Mitsubishi charges $200 to fix this known issue. After doing some research, it seems as though frequently having to repair the lamp and white spots are a common issue in almost all Mitsubishi TVs. I'm wondering why this has been allowed to go on for so long without any recourse from such a highly publicized and well-known company. Mitsubishi has been making these same TVs with the same known flaws for many years now with many complaints made to Consumer Affairs. This is sad.

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    Installation & Setup

    Reviewed March 17, 2015

    I bought a Mitsubishi WD 65-837 in 2009. I didn't have the bulb problem. I only had to replace one bulb and I used a Youtube video to install it. However, my DLP chip has failed and now I have a bunch of white and black dots across the screen! I spent way too much money and never expected this short of a life! What a waste! Never again! Mitsubishi cars are poorly made, their electronics as well.

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    Reviewed March 6, 2015

    Bought it in 2007. Have put 2 bulbs in it. Sometimes when it's turned on will have a pink screen, changed plug-ins worked sometimes. Now I pull the smart card with tv on. Works every time, picture comes on great.

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    Installation & Setup

    Reviewed March 4, 2015

    I have the same problem hundreds of thousands of Mitsubishi DLP customers have. I have replaced the bulb 2 times already since I bought the TV 5 years ago from Best Buy, now I have the white dots all over the screen and need a chip, I would install myself but Mitsubishi won't replace the chip! I wish Mitsubishi would take some accountability and step up to the plate and contact faithful consumers like me that can't afford to buy one right now! And send them a new chip! Don't they realize next year when I plan on buying another TV i will not be buying one of their TVs. WOW!!!

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    Reviewed Feb. 27, 2015

    Just called Mitsubishi about black and white dots on DLP 73" TV. I have an authorized Mitsubishi repair company that will change out the processor but cannot do the work without Mitsubishi authorizing the work. Mitsubishi has refused to support or acknowledge the issue and will not contact the repair company. The repair company will not sell me the processor. Stay away from this company. They lie and do not back their product at all.

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    Reviewed Feb. 13, 2015

    60 inch Mitsubishi TV - I will keep this short and quick. Replace bulb twice. On second buLb TV caught fire, a big waste of money. I am very pissed and they are no longer in business, so what do I do anyone?

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    Verified purchase
    Price

    Reviewed Jan. 26, 2015

    I purchased my HD TV in 2011. Within 3 years I have paid over 375.00 to replace bulb 3 times now. Today white spots all over my screen. I contacted their 1 800 number. Now it is going to cost another 200.00 plus more because we do not have a repair service here in my city.

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    Reviewed Jan. 13, 2015

    I purchased a 60 inch Mitsubishi in 2009. Since then have bought two replacement lamps and now I have problems with white spots. I talked with a representative and was told it was a DMD chip. I was told they would send someone with the part to replace it but I had to pay the $200.00 labor choice. This is impossible for me to do because I just purchased a 150.00 lamp (shipping included). I am very disappointed with this television that I bought myself as a retirement gift to myself. I see other stories similar to mine. Very disappointing.

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    Price

    Reviewed Jan. 13, 2015

    Lamp has VERY short life span. Never disclosed at purchase (Fry's). On 4th lamp now and only purchased a few years back. Televisions have dropped in price substantially in recent years... But the required replacement lamp is/has skyrocketed in price. Where price of lamp is almost half the cost of a new tv of the same size one has got to question the price gouging.

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    Reviewed Jan. 8, 2015

    I will NEVER EVER BUY A TV AGAIN.. I've owned it less than a year at $2700 and they want me to pay for a New lamp for it. And their discount is only 10 buck. I've never met such a cheap place like that, even the manager said only a 10 dollar discount. I hope they lose their business. They are NOTHING BUT CHEAP.

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    Reviewed Jan. 4, 2015

    I bought a WD 73733 and the lamp burned out 10 days shy of the 1 year of purchase so Best Buy came out and replaced it for free. I go through 1 lamp every year then in 2012 I had to replace the DLP Chip because of White Dots, an issue wide spreed on Mitsubishi TV as the complaints are all over the internet. Now I have a Darkness across the top 12 inches horizontally that keeps moving it's way down my screen, getting lower and lower as months go past. I am very disappointed in this TV and I paid over $1,800 for it.

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    Reviewed Jan. 3, 2015

    I purchased a 63 Mitsubishi 3d ready dlp tv and have had 3 bulbs burn out in less than 1.5 years and now this huge tv is just sitting in my living room because I can't afford the 3rd lamp. This is crazy. I paid $1400 for this damn thing and can't even use it.

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    Reviewed Jan. 1, 2015

    I purchased 3 DLP TVs over the last few years for home and business use. Two 73" and one 60". One 73" set has had bulb replaced multiple times. Not what my complaint is about. The 60" has the white dots from an obvious factory defective DLP chip. Mitsubishi will not take responsibility for the defect. Please do not buy ANYTHING with the word Mitsubishi written on it. You are asking for trouble. Any lawyers out there willing to take them on with their consumer ripoff products? They need to recall all the TVs with the defective chips and replace them for free. They need to show a little integrity as a company.

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    Customer Service

    Reviewed Dec. 24, 2014

    I recently needed to relocate my aging Mitsubishi DLP TV to another room. It had been used as a front end to a Tivo. Now it was to be standalone and required a Cablecard to operate. Since its release technology changed and now all Cablecards are multistream, something the original TV did not support. A call to Mitsubishi support and the problem was identified. Although the website no longer had the required software update, they located and mailed me for free the required CF card with software onboard and instructions. Worked like a charm. Now this excellent TV will be good for years to come. Thank you for the excellent support Mitsubishi.

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    Verified purchase

    Reviewed Dec. 22, 2014

    March 2010 we brought a Mitsubishi tv with a warranty for five years and the repair man came to my house three times to put a picture tube and it to be a shortness in TV somewhere! We know the TV is going to go out again. The word I would like to said.

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    Customer ServicePriceStaff

    Reviewed Dec. 13, 2014

    I have a WD60c9 60" DLP set made in 2009. I have several dots both light and dark, so I called Mitsubishi and asked if there was anything they could do, and they told me they would pay for the DLP chip, but I had to call a dealer to put it in. The price involved with that was much more than the price for the chip (around $200) so I asked them to just sell it to me as the set was just out of warranty. They said it was something they only did for dealers and not for customers. If that's not enough, they insisted a repairman had to see the TV just to make sure it was in fact a chip problem although I explained both the problem in detail (enough so that the rep agreed this is likely the problem) and that I've replaced these before (personally) in similar models (although same Tex. Inst. chip 1910-x models) but it was no use. I ordered another chip from a place called ShopJimmy.com for $214 that came with a 2 year warranty which was 1-1/2 yrs longer than any other place.

    If there's a class action lawsuit, I would like to be involved. If they sold me the chip I would not submit this, even though it costs the same as the one I'm buying, but there's something to be said about a company that won't even deal with me although I gave them so much money. This company can't even answer it's own phone... just par for the course.

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    Customer Service

    Reviewed Dec. 11, 2014

    I purchased a WD60737 TV about 4-5 years ago from QVC. Had to change bulb once (not too bad). Now I get the white dot syndrome many of the other consumers have been getting who purchased from Mitsubishi. I called and am forced to pay $200.00 (labor) for a part with a known problem that I can change myself but cannot get the part unless it comes from the repair center with a technician attached to it. This is apparently Mitsubishi's policy from management and Customer Relations can't budge from it nor will they refer to someone who can. So after I get my TV repaired I will no longer purchase ANY Mitsubishi product TV, appliance, car or otherwise.

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    Verified purchase

    Reviewed Dec. 8, 2014

    Purchased on 2008 Black Friday from Best Buy. Have replaced the bulb 3 times but that is not my issue. The white dot syndrome started a couple of months ago and now have multiplied so that it is very distracting and annoying to watch the television. Looks like my problem is shared by many. Will not ever buy any product from Mitsubishi again.

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    Customer ServiceInstallation & Setup

    Reviewed Dec. 3, 2014

    Purchase this mitsubishi model # wd73734. After 1 month the mother board need to be change then 1 year later the bulb need to be change. I called them they said only warranty for 1 year so now I had to buy new bulb. Now after installing the bulb, 1 month later now the DLP CHIP need to be change. I will never buy any of their product ever again.

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    Reviewed Dec. 1, 2014

    I bought my 60 inch Mitsubishi TV 2009 and now all I see is white and black spots. Not under warranty anymore and I don't think all these consumers complaining about the same thing should have to stand for this. I spent 1800 on this and obviously it's a faulty dlp chip.

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    Reviewed Nov. 3, 2014

    LCD Flat Panel HDTV LT 46244 - I purchased this TV in July 2008 and paid 1799.99 plus a 325.00 extended warranty from 6th Ave Electronics. The TV started getting green, red and dark vertical lines down both sides before the warranty was up and lo and behold - 6th Ave. Electronics goes out of business. Every day I worry is the TV going to break completely. It is pure junk and for almost 2300.00 when tax etc. was added you would think Mitsubishi would be held responsible. I keep looking for a class action suit or something. I have all the paperwork - but the store no longer exists.

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    Reviewed Oct. 23, 2014

    First was a Giant 65" Diamond series in 1999! Weighed 300 pounds, and had to have techs take it apart and put back together to move it up or down stairs! They were great, and did cleanings and alignments, too. Donated it to HFH in Austin, Texas, and it is the centerpiece of their HQ there still. Huge, but beautiful pic, and still works great! 2007 bought a 65" add a return at a retailer, b/c the fan was acting up. Night it for a steal, and Mitsu techs came and replaced the fan fast and free. Gave to my parents when I left the country, and they still enjoy it - have a couple lamps on hand, and since they leave it on All the time. The lamps last about three years for $65/each.

    Came back to States in 2009, and picked up a sale on a 73-C9 for $999 at Dell! Sweet! Tuned up the screen settings with pro HDTV (Mossler) Blu-ray, and the picture beats Any Set! Amazing 3D, and Crystal clear HDTV, paired with Awesome Onkyo/Polk 9.2 system for the Best Home Theater I've ever seen!!! Still on Original Lamp, but just got first warning light. Gave multiple backup lamps, and now they come "in the cage" for one screw replacement - so easy. Never any problems with the sets, heat, picture - anything. Mitsubishi Always the Best! My Car is a Mitsubishi (20 years old and looks/runs new/mint!). My VCR "was", my PC monitor - All the Best Quality Tech from Mitsubishi!!!

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    Verified purchase
    Customer ServiceSales & Marketing

    Reviewed Oct. 21, 2014

    I bought 2 dlp televisions in 2009 from a HH Gregg retailer. In that time I had to replace the dlp lamps on each tv 3 times. In 2013 I purchased 2 dlp lamps from Mitsubishi via telephone. The reason was I had to replace the lamp on one of my TVs, and the extra lamp I bought I expected the other TV lamp to go out. It did not, but the first lamp I bought for the television went out last week, and the extra lamp I had I put in the television 7 days ago, and it already blew out. Customer service on the phone today was less than to be desired. I was on hold for 40 minutes 2 times to talk to the sales, and being transferred to consumers relations. I paid for another lamp for a very slightly discounted rate. I was hoping for more or a completely free replacement based on the fact the lamp lasted 6 six days.

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    Verified purchase

    Reviewed Sept. 23, 2014

    Have had nothing but problems with the projection tv from bulbs not lasting to cooling fan motor's going bad and now have white spots all over screen as from fellow people I have met on the Internet that own the same Mitsubishi rear projection tv on the c 9 series.

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    Price

    Reviewed Sept. 15, 2014

    Well I had my 60 inch for 4 years and replaced the lamp already and now I’m getting white dots. I've read about this as being a problem they have known about for years. It's even happening in newer TVs. $200 was the said price to fix it, but the Wife has spoken and there is no way she wants to keep putting money in a TV every 2-3 years and having repair guys in the house for a 1/2 day. Mitsubishi TV are cheap for a reason - Junk in my opinion. Pay the money and buy a good one. When this one gets too bad off to view, I’m getting a good brand. It's sad, they have known about this problem for years and done nothing. Have they no shame?

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    Coverage

    Reviewed Aug. 24, 2014

    Mitsubishi TV Model LT 46144 - I bought 2 of these TVs in 2008. After one was a little over warranty coverage, it started having lines in the picture. I found there was a recall on a part. After lots of phone calls, they agreed to supply part, and me service cost. This was better than nothing. At this time I tried to get this done with other and they refused. I tried to compare this to other recalls that you fix the problem, prior to a breakdown and they said this was not the same. I now have had the the same problem with the other. At the beginning, it would go away after on for about an hour, but now it stays. Each of these TVs were about $2500. Can you help me negotiate this and I would be willing to do the same as I did the first time around. I would not ask them of this if the problem was a different problem that had not caused enough problems for them to do a recall. The Mitsubishi case number with the first one was **. Thanks a lot for any help you can give me.

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    Reviewed July 29, 2014

    Bought 57 INCH DLP TV in 2007 and in 2011 white spots everywhere. Called the company in 2012, and they said that they would replace the dmd chip but I had to pay for labor. Did that, and one and half years later...white spots coming back. Called. They said it was not under warranty and that they had replaced it. They stated that the dmd chip is only warranted for 6 months. Do not buy one of these T.V.'S. REPLACED A DEFECTIVE DMD CHIP WITH A DEFECTIVE CHIP. POOR COMPANY.

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    Customer Service

    Reviewed July 21, 2014

    Bought 60" TV in 2008. Sept 2012, bulb went out, paid $120 to replace bulb... December 2012 white spots everywhere... Called company... Said could warranty part (DLP) but needed to pay $200 labor for electronics company to replace... so I did... NOW, a little over a year later, the white spots are back and Mitsubishi customer service says, "Oops!!!! It's out of warranty..." WHAT!!!!! DO NOT buy from this manufacturer... Just check out the complaints... Same complaints and same responses... Never again...

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    Customer Service

    Reviewed June 30, 2014

    Called them and told them that the chip in the tv was already bad. Too many complaints but they wanted $200.00 and was rude so I just hung up. I'll never buy this brand again. Just wanted to complain so others don't go thru this.

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    Reviewed June 21, 2014

    Years ago, I had multiple problems with another model Mitsubishi and the Mitsubishi Company replaced it for free. They gave me the TV model WD65837 and now it too is having issues. I have a screen with multiple white dots which are multiplying like rabbits.

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    Installation & SetupReliability

    Reviewed June 17, 2014

    65" WD-65835 TV with white dots because of defective DLP chip. - New chips should be free, as this problem is across the board on every TV, and other rear projection models. Easy to install yourself, but they want $200 for a chip that was bad in the first place. NO more Mitsubishi purchases for me. Class action would be good.

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    Reviewed June 2, 2014

    My TV is getting white dots everywhere and now it's shutting off after a few minutes.

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    Verified purchase
    Customer ServicePrice

    Reviewed May 4, 2014

    I have 2 Mitsubishi TV. The first I purchased from Aaron's in 2008, which cost me close to $3000.00. I had to replace the lamp 3 times, which was not bad, but the second TV was a gift from my son in 2009. I later found out that he purchased the TV in a going out of business sale and purchased it for under $900.00, so I was a bit pissed off about that. I have replaced the lamp 7 times. Now on this set, half the screen is covered in white dots. Called the company. They will replace the chip but the repairman wants $230.00 to do the job. Now I'm stuck between a rock and a hard place. I'm a senior on a fixed income, so that means if I do get the money to pay for this TV, in a few months or so, I will be having to do it all over again with the other TV. All I know is that I would not recommend a Mitsubishi Television to anyone. Like my grandson told me, "Granny, Mitsubishi makes cars. What were you planning to do? Drive your TV?" And my respond was, "No baby, the TVs are driving Granny into the ground!!!!!!!!!!"

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    Reviewed April 24, 2014

    TV has white & black dots on screen. This is apparently common in DLP TVs. I have Mitsubishi TV WD-82837 model number. Looking for a class action lawsuit to attach to.

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    Customer ServiceCoveragePriceReliability

    Reviewed April 17, 2014

    I want to inform everyone about my experience with Mitsubishi customer service dealing with my wd65733 and wd73733. I had white dots on both of my sets. I researched this and it was a DMD chip that needed to be replaced. These sets go through bulbs about one per year. After talking with Mitsubishi about the issues with the dots, I knew I could replace it myself. $200 per set and a tech will replace it. They could not find a tech to come to my area, so I kept telling them that I was an electrician and I could do it myself.

    After pleading my case, they shipped me one bulb and one chip per set, free of charge. I found that to be more than satisfactory. This task is easy, just find the info online. Just take your time and stress the fact that you can do it. My Tvs look great now and it didn't cost me a dime. The chip should have lasted longer, I know that. There apparently was some defective chips coming from their manufacturer. Also, with bulb life, these sets develop heat inside and the fans do what they can, but dust accumulates inside and creates heat build-up which will decrease bulb life. You should take the back cover off and clean about every 6 months or a year. It will help.

    Also, placing these sets up against a wall will also keep them from cooling appropriately. When and if you get a chip, I would suggest a thorough cleaning of the inside of cabinet and fans and replace the chip and use good thermal paste, not the stuff they provide with the chip. I hope this all helps the frustrated users of these sets. Tell them you can do it.

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    Installation & SetupContract & TermsPrice

    Reviewed April 3, 2014

    5 years ago my WD 65737 was built. It came to live with me shortly thereafter. It had a good picture for the first 3 years, needed new bulb. Now it has white spots and black spots all over the screen. I had a repairman come and he said it needed a new DLP chip for a small cost of near $800. This TV cost near $1400. Now after a mere 5 years, they say $800 more. After a internet search it has been well documented that this is a common problem. If it's such a common issue, then why not offer a fix. However they just tell me I should just buy a new part and have it installed and not even a we are sorry... Do not buy these sets unless you get a extended service agreement because this is more money than its worth.. My cheap TVs all last more than 5 years.

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    Customer Service

    Reviewed April 2, 2014

    I purchased this TV about 5 years for over $3,500 at a local, in town store. About a year ago, the sound would go out although the picture was always fine. I would unplug, wait about 10 sec, and then put the plug back in the wall. The sound returned. Last month (Feb. 2014) the sound went out completely. I called National Mitsubishi TV customer service, and they gave me the on-line information to upload software that should fix this. I had to call back several times as I could not make it work. I finally got the zip drive to download correctly (I think). After following the info about 10 times - no sound, and now only a blue screen with the green light blinking constantly.

    On March 31 and April 2, I called National Mitsubishi Electronics, and find that ALL of their phone numbers are now no longer taking phone calls. I am assuming that Mitsubishi has gone out of business as of March 31, 2014. My TV is now at the repair dept. at the store I purchased it from. I am not hopeful that they will be able to fix this TV. Not sure they are experienced enough. So what, now am I going to do. $3500 for a 4 plus use of a TV. Anyone have the sound problem????

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    Price

    Reviewed March 30, 2014

    I also have a Mitsubishi TV I paid good money for. I had to replace bulb, now white dots on screen. I think something should be done. TV should last longer than this for this price.

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    Reviewed March 23, 2014

    We bought our 73" Mitsubishi WD73737 TV from Aaron's in 2009 and 1 yr. after getting it, we had to replace the bulb in the back. We have had to replace it every year since we had it. Now we have white dots on the screen that cannot be fixed. I am very disappointed in the product and company. I will never buy another Mitsubishi TV again or any other item that has Mitsubishi's name on it. I called the BBB and reported it. I urge everyone else with this problem to do the same.

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    Customer ServiceStaff

    Reviewed March 19, 2014

    My wd-65737 model 65in tv is about four to five years old. We had to put a new bulb in Jan 2014. March 15 we started getting white dots. We get a new dot every time we turn the tv back on. I called Mitsubishi company March 19, 2014. The young lady I spoke to told me I needed a dmd chip. The cost would be 200.00. And a tech would install it. I asked if we could buy the dmd chip like we did the bulb. She told me no. So I told her just forget it. She asked me to hold. She came back on the phone and told me she would give me a one time bulb at no cost. So this tells me to get out now. I don't have the money to buy a tv at this time but when I do I know two things for sure, it won't be a Mitsubishi and any company connected to them. And I will do some research before I buy. I hope this will be helpful to someone. Buyer beware.

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    Customer ServicePriceReliability

    Reviewed March 18, 2014

    I bought my 60-in Mitsubishi (60735) around 2009 from Aaron's. I've changed the bulb 3x thus far. PEOPLE PEOPLE PEOPLE. You do not have to pay $120 for a Mitsubishi bulb. I bought a Mistu. bulb the first time and then I started purchasing from Amazon for 35 bucks. The Name brand bulb lasts no longer than the generic lamp. After I came to terms with having to replace the lamp. I am now getting white spots (started Feb. 2014), Even though I'm clearly out of warranty, I contacted Mitsu. customer service. They offered to cover the chip, and I pay $200 for technician. WHAT? WHY? It's your defective part. I've read that others have negotiated a lower cost. I'll try that and then sell this thing on Craigslist, and purchase a Samsung big screen.

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    Price

    Reviewed March 15, 2014

    I purchased a Mitsubishi projection TV approximately 8 years ago out of the box brand new that didn't last me for seven years, and we paid so much money for it. Last year early summer, it had a green blinking light and finally wouldn't turn on. The company that I purchased the TV had gone out of business. Funds was an issue being a disabled senior citizen waited to find a repairman. Had one to come and he charged me and if I used them for the repairs, $42.00 would go toward repairs. Parts weren't available lost that money, so I went online, paid $110.00 for a power board that wasn't returnable that repairman sated was needed, another wasted $110.00 sitting in a box. It wasn't the right part. It needs the E2P board 934C061001. My TV is a WS-65513 model, looks brand new, had a beautiful picture and just goes out.

    Mitsubishi cut corners in manufacturing of these TV’s costing many who believed in their product. I found a repair shop that received all the parts from the company I purchased my TV, and he up charged to $119 or $128.00 dollars. And I told him I already paid for diagnostic just needed the part. He refuse unless he come do the same process that will cost $250.00 or more. I'm so disappointed I've already spent almost 250.00 and TV is not fixed. Looked on eBay for the E2P board with no hope. I was told the original part was only $31.00. They should be made to accommodate us with product that didn't hold up. I'm trusting God something will be done. That a lawsuit will come about for us. Be Blessed!

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    PriceStaff

    Reviewed March 5, 2014

    We have had a Mitsubishi WD-60735 TV for a few years. I purchased it knowing that the lamp would have to be replaced periodically. I looked into it and it is an easy task. Last October it was time to replace the first lamp which had lasted 4-5 years. I was very satisfied with the longevity. Upon looking into lamps online we first purchased one on Amazon. They were 1/3 the cost of buying it from Mitsubishi. Picture was perfect. About a week went by and the lamp popped and went out. We returned that lamp and got a full refund. We then ordered a replacement directly from Mitsubishi. $120 later the problem seemed solved....

    4 months later, we start noticing that our picture is getting dark again. I called Mitsubishi. Lamp has 90 Warranty. We have had it about 120 days. The first person I talked to seemed helpful and said we should realistically expect about 2 years lamp life. He says he will put over to customer relations. Tells me to explain things to them and they should be willing to discount another lamp. I was fine with that.

    Then I get to talk to customer NO service. I am told too bad, they are expected to go out. I said, “So I should expect to pay close to $400 a year just to watch a Mitsubishi TV? Does that seem right to you?” She said, “Well the lamps go out and cost $118.95 plus tax and shipping. Would you like to order one now?” I said, “Give me your manager.” She was willing to do $108.95 plus tax and shipping. I told her that was less than 10% off, NO THANKS. No way anyone should expect to pay nearly $400 a year to service and watch their TV. I will never buy another Mitsubishi product again.... and I hope you don't either.

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    Customer Service

    Reviewed March 3, 2014

    We bought this TV from Standard TV and Appliance in Bend, Oregon in November 2008. About a year ago a vertical line developed in the middle of the panel, then recently about 3" strip of the left side started going for specific colors. Called a repair shop and they said Mitsubishi was notorious for bad LED panels. Called Mitsubishi and they stonewalled me on the whole thing. We paid $2700 for this thing at the time and we should have gotten more than 5 years of service out of it. If there's some consumer protection activity going on we certainly would like to become part of it. We will never knowingly buy anything Mitsubishi again!

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    Reviewed Feb. 24, 2014

    Purchase my WD 60735 in 2009. Have replaced the bulb 4 times now with no help from Mitsubishi. Now white dots are multiplying all over the screen and have been informed by repair people that it is not worth fixing. Only had this TV 5 years and can't get anyone to help from Mitsubishi. Are there any lawsuits out there to join? I just want my television fixed.

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    Reviewed Feb. 2, 2014

    Purchased Mitsubishi WD60737 60" DLP Rear Projection HDTV, Serial #110656. Only a few years old and now am seeing white spots on screen in increasing numbers. The DLP chip is obviously poorly designed and is not lasting more than 3 or more years. At this rate the TV will be unusable in a matter of a couple of months. Spent over $800 for this TV which is unforgivable for a set that will only last 2 or 3 years.

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    Reviewed Feb. 2, 2014

    White and black dots all over TV screen with no real help from Mitsubishi but asking for more money. Never going to buy Mitsubishi again.

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    Reviewed Jan. 29, 2014

    In 2009 I purchased a 73" Mitsubishi TV model WD73737 and had to replace the bulb and now have to replace the chip. This is crazy after spending 2200.00 on a TV, so many issues. Who can resolve these problems? Will never buy Mitsubishi again... I have a Samsung 55 " with no problems and a 46" Sony with no problems. What gives here?

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    PricePunctuality & SpeedStaff

    Reviewed Jan. 26, 2014

    I purchased my 60" Mitsubishi TV - WD60737 from QVC in June of 2009. I knew I would have to change the bulb in this TV and did for the first time in February of 2012. Several months ago I started to get the white dots on the screen. There were only a few, but I knew they would eventually fill the screen. While Mitsubishi was willing to pay for the faulty DLP chip, I went ahead and had it replaced for $212 for the labor. What a ridiculous price for something that took 15 minutes. The repairman said it was very easy to get to, not like in some other TVs. That took care of the problem.

    But the next day when I turned the TV on, I had no picture and only sound for about 20 seconds. I had the repair man come back... thinking he may have moved something while changing the chip. He could find nothing wrong. Next I ordered a new bulb from Mitsubishi thinking my bulb was bad. It finally came a week later and things did not get better. When I turn the TV on the status goes from flashing green to solid green and there is sound but no picture. After 20 seconds, the TV shuts down and the status light flashes red.

    After doing some investigating on my own, I discovered the status code 61 which means a bad color wheel. One other thing that I noticed is that there is no fan noise. So here I am... wondering whether I should put any more money into this piece of junk. So many people have changed a lot of the parts, and they still have a TV that is not working. It was great while it worked. I heard from a Mitsubishi customer service person that they are going out of the TV business! I hope we can get some compensation from them before all of their money is gone. I'm in for a lawsuit if it happens!

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    Reviewed Jan. 25, 2014

    Bought this 60 inch TV in 2010. In 2013 I replaced the lamp. Shortly thereafter I started to get the "white dots of death." After contacting Mitsubishi they offered to replace the DPL chip and I would pay $200 for the service call!!! NOT really happy but better than nothing? P.S. My son has a 65 inch with the same problem.

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    Customer ServicePrice

    Reviewed Jan. 20, 2014

    I purchased a new Mitsubishi WD73640 and had it delivered on February 25, 2012. In the beginning of December 2013, lines appeared running vertical every two inches the entire length of the screen. You notice them more on brighter pictures. I would understand an issue if we used the TV a lot but it is in our theater room and it is just the wife and myself and only used when we have company to watch movies. The original lamp is still in place and works great, tells how minimal usage the set has received.

    I attempted to call Mitsubishi on a Saturday at 1:00 pm and got a message that they are only open from 7:00 am to 5:00 pm and on Sundays from 9:00 am to 5:00 pm Pacific. I tried several more times both days in this time and got same recording. When I talked to Mitsubishi on Monday they told me it was out of warranty and could not help me. They gave me know options but to call a repair center. The closest they listed was 90 minutes away and charged $150 to just come look at the TV and would have to return later and charge again to fix it once they figured out the problem. The next closest repair center they listed was over three hours away. I live 45 minutes from Pittsburgh and two hours from Cleveland and this is the closest repair center they recommend??

    I inquired online and thru some other TV repair shops and they all said it sounded like a light engine also referred to as an optical engine. The price on these units is $600 and up without labor. The TV sounded like a great deal when I purchased it for $999 but not such a bargain after all. I understand that there are warranties for a certain time period but after research online I found that Mitsubishi has had a lot of issues with their light engines on the DLP projections TV and even had a recall on several models from 2010 thru 2013. I am not expecting anything for free but I do believe Mitsubishi electronics needs to step up and help out the consumer in certain cases.

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    Customer Service

    Reviewed Jan. 16, 2014

    I bought this 60in mitsubishi tv from Aaron's in 2009, delivered new in box. One month after I paid it off, the lamp went out. I ordered a new lamp $120.00 and put it in. Now I have white dots appearing daily and growing across the screen. If you happen to get a strong foreign accent on the phone that you can understand, you are lucky but the outcome is outrageous. Seems they have a problem with a certain chip and you can purchase it and have it put in... another $200.00 - $550.00 investment. In my research this seems to be a problem that Mitsubishi has not even tried to resolve. I refused to fix this. I think Mitsubishi needs to own up to its problems on this problem. If there is a suit, I would be glad to become involved also. I am a senior citizen on a fixed income and waited a long time to get this set only to have this huge disappointment in what I thought was a great product. I had a floor console model Mitsubishi for almost 20 years and never once had a problem... What a disappointment in this technology advancement. CLASS ACTION is needed to protect the consumer. Mitsubishi needs to own up to the problem.

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    Customer Service

    Reviewed Jan. 13, 2014

    This tv is terrible. In the four years we have had the tv, I have replaced the bulb like 9 times but at least I found them at Sears.com so I no longer have to pay 150 for the bulbs. But now I have the black dots all over my screen. I would never buy from this company again. Customer service is terrible and you can barely understand them and they were unwilling to help until I reported them to the BBB.

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    Reviewed Jan. 9, 2014

    Mitsubishi only wants to give me $1200 on a buy back on a $6000 Mitsubishi laservue tv ... What a pile of BS FOLKS.

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    Price

    Reviewed Jan. 9, 2014

    This television (MITSUBISHI WD-65735) was purchased in 2009. Ever since we have had to change bulbs numerous times. Now I have white and black dots on my screen. The DMD chip has to be replaced. The cost of this is ridiculous. From what I have read it is a defect in this set. I would hope there is a solution to this problem. The price of this television gives you a false sense that it is a quality product. The parts that have been replaced are over 1000.00. This should not be happening if this product was of any value!

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    Customer Service

    Reviewed Jan. 2, 2014

    I own a Mitsubishi Laservue cost $6000. The TV now has white spots on the screen. Means bad chip set as the mirrors have failed. When I purchased the TV, Mitsubishi did not offer an extra warranty to buy . Even though I asked for one .. Seem I have learned that this is a common problem on these televisions. 1 hour plus waiting on the phone... 4 hours waiting for call back.

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    Customer Service

    Reviewed Dec. 20, 2013

    My Mitsubishi LT-46149 flat panel TV has just failed with the dreaded vertical lines due to a faulty Samsung panel... a "known issue" for which Mitsubishi published a tech report several years ago. It is out of warranty because I only use it three months a year in my winter home but I was aware that they had extended the warranty on this product for a year due to the problems, and had also repaired some of the defective units. However, Mitsubishi (obviously a call center in India) simply said, "call your local service center" without telling me why. The service store gave me estimate on repairs but after I called back, Mitsubishi simply replied to every question with "It's out of warranty" and refused to let me talk to anyone else, insisting there was no other number nor person with whom I could speak. Never buy a Mitsubishi product!!!

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    Customer ServiceProcess

    Reviewed Dec. 10, 2013

    In November of 2007 I bought a 65" Mitsubishi TV Model WD 65733. The TV started with one dot, the next day several more dots. Here I am with a TV, 3/4 of it covered with dots. I thought I had to replace it until I found you guys. Thanks to you all, I just got off the phone with Mitsubishi and they are gonna fix my problem. It was not an easy process. First you call, stay on the phone for about an hour, then someone comes on, takes down all your info. and offers you to replace the chip, but for me to pay the labor of $200.00. I told them I am an elderly lady on limited income, I could not do that and they put me on hold and came back and offered me a free lamp and a free chip for $200.00. That did not change my financial situation, I still cannot afford to pay them. Last offer was, I do not pay the $200.00 but I sign a waiver, "But I no longer get the Lamp". Am I doing the right thing. Should I have taken the lamp? I explained my TV turns off by itself and he said that is another issue. What do I do??????? Please help!!!!

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    Reviewed Nov. 27, 2013

    My 60in TV has had the light bulb 5 times and another part replaced. I have about had it with this company. We purchased this brand because we thought it was number 1. I am very angry and I want to know what are you will to do to make it up to me for having to repair this tv 6 times.

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    Reviewed Nov. 24, 2013

    Bought a 65 inch Mitsubishi (838 series) from QVC February 2011 and is is dead November 24 2013!!! Was watching TV and it just turned off, red light blinking with no nothing! I am not replacing parts or stressing over fixing it thanks to all of these reviews, I am throwing it out and buying new. SHAME on this company and QVC do not sell these big screens anymore, probably because they know of all of these issues. What a piece of crap.

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    Reviewed Nov. 20, 2013

    This is my 3rd review. Don't try this at home! After 3 or 4 bulbs, then white & black spots I tore mine apart hoping it was just dust. I took the circuits out, power head, even took the 2 piece screen apart to clean between them. Butt-head was right, you can't polish a **. That fan I talked about in my last review is like a finned aluminum radiator that cools a circuit board. Anyone who has changed their own bulbs knows there are 2 fans behind it. The horizontal fan sucks air in from the bottom. I took the fan box apart because the blades on both were dirty. I'm not a slob or MR. Clean, what a mess. Had to spray a cleaner on the blades, it wouldn't just wipe off. Next I took apart the box with the either 4 or 6 convex lenses, can't remember how many, cleaned them up.

    I cleaned everything you can clean. Took me 10 hours over 2 days. Put it back together and it's just like it was, black & white spots. I did learn some things. I need to cut a hole in my wood stand right below the horizontal fan so it gets more & cleaner air. The heat from the dust was what was burning out the bulbs. The temperature coming out of the back now is 50 degrees cooler. Also, while cleaning the circuits I found one that says it's for software upgrade. That's probably how they fix it, like they knew it was going need it. Now if I can get in the right mood to contact them maybe I'll get it fixed. It was worth it. When I do get it fixed, I know how to keep the bulbs cooler so I'm not spending $ 150.00 a year replacing them.

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    Customer ServicePricePunctuality & Speed

    Reviewed Oct. 31, 2013

    We purchased our TV from Aaron's and as soon as we paid it off, the lamp went out. They said it was out of warranty by just a few days but that we would have to pay $120 to replace it. We didn't have a choice so we paid the money and got the part one week later. The bulb went out again and I angrily called Aaron's to ask what kind of warranty I had on it and they said that they didn't know. I called Mitsubishi and explained everything to them but they said they couldn't help me unless I wanted to order another lamp and they would be pleased to help with that.

    I ordered a lamp off of Amazon and was furious when I found out that it was the same one that Aaron's had ordered. It also only cost $40 not $120. I was happy it worked but two weeks later, it has stopped working again. I'm so angry cause we paid a lot of money for this TV and the company knows that this is a major issue and they should do what it takes to make the customer happy. Without all of us, they wouldn't be a company at all!!

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    Customer Service

    Reviewed Oct. 21, 2013

    I bought a 60 Mitsubishi TV and I have had to replace the picture tube twice. Now I have the white dots. First it started with one dot, then I had the big dipper. Now I have the sky full of stars all over my screen. I called Mitsubishi and was finally told they would replace the part but I would have to spend $200.00 to have one of their repairmen to put the part in. I asked why do I need your repairman to put the part in if I have someone to do this myself? I was informed that is the only way they will send the part. I said, "really." What the heck is that about? I feel I have been ripped off.

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    Reviewed Oct. 12, 2013

    Yes, bought a TV in Oct. 2011 and the other night, TV went poof. The bulb blew. Now keep in mind this TV is just 2 years old and bulb blew out and had to get a new one at $145.00. This not good after paying $1700.00 for TV and seeing others come. This seems to be a bad trend if this happens every 2 years. This is not good product, and on this could start fire. It burned back plate of TV where bulb is. I wish I had seen this site before I bought this TV. I would have shopped for another TV. Have a Toshiba that is 15 years old, still going and is projection too and never had problem with. I think Mitsubishi needs to look into their TV.

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    Customer Service

    Reviewed Oct. 4, 2013

    I purchased my TV in the year 2008, and since then 3 bulbs has had to be replaced. I negotiated a settlement on the 1st bulb, but had to pay for the other 2. Now for the 4th time another incident has happened with the TV, and my wife is handling the problem because I can't deal with keep having problems. My wife has a case #** given to her on September 12th and she is still waiting for them to send settlement letter to handle the parts and labor.

    The settlement letter was to be faxed to my wife; didn’t happen and emailed to my wife has not happened. My wife has spoken with Consumer Relations reps on different days. My wife left a couple of messages with Ms. Cayce Blanchard, Senior Vice President, at one of the Corporate office's, with no response. I'm looking for advice as a consumer on what steps I can take to resolve this matter.

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    Staff

    Reviewed Sept. 23, 2013

    We received this TV as a gift form a very loving son. However... we have replaced the bulb 3 times... and now I am about to call on the WHITE DOTS. It started out with one. Now we are up to 20. Everyday now, several more gets added. Aside from these 2 issues, the TV has been very good. I have been reading complaints... a lot of unhappy people out there. I hope I am not in for a ride when I call the company.

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    Customer ServiceStaff

    Reviewed Sept. 20, 2013

    I purchased my MITSUBISHI WD-65C9 DLP TV through Rent-A-Center 1.5 yeas ago, paid it off and after payoff had to replace bulb which was to be expected but then I started noticing white dots all over the screen popping up more and more each day. After doing my research on this, found out that thousands of consumers have had the same issue and was labeled a manufacturer defect. Now usually when a defect arises with a product, the company fixes the issue. NOT MITSUBISHI. I got on the phone with them immediately and after an hour on hold got a rep that stated that "We are aware of that defect". After another 30 min of giving my address and info, she told me that they will send the chip at no cost.....

    I was happy at this point..... that did not last long though. She proceeded to tell me they will send chip to authorized repair center and at a $300.00 repair fee will be fixed... Now I was furious. After payoff at Rent-A-Center paid 5000.00 for TV and already spent 50.00 replacing the bulb myself using YouTube instruction video. I told rep that I could put chip in myself... but she would not do this. I asked for a supervisor. She said she did not have one and asked to get corp. number to call. She said there was not one. Asked for her rep ID, she just gave first name of Connie and would not give ID..... Very bad experience here.

    So take it from me, DO NOT BUY MITSUBISHI A costly mistake.... If anyone has a way to get this free chip that Mitsubishi says they will send at no cost, without having to pay someone to put it in, this info would be helpful. Please post. Also, if Any news of a class action lawsuit that Mitsubishi owners can join to recoup some of the cost of owning their products, let me know. This was a terrible letdown and really cannot afford to put more money into this TV.

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    Reviewed Sept. 20, 2013

    I purchased my TV on June 28, 2009. I was so excited to have a big screen TV, that was a big purchase for me. I didn't know or think that I would be having problems this soon. Last year I replaced the lamp cartridge. This year I don't know what's wrong with it. I was watching a show & had to leave (about an hour). When I got back the screen was frozen. I turned it off (30 sec), then back on to the sound of click, click, click and a fuzzy white screen like back in the day when TV went off at midnight. I turned it off, unplugged it for a day praying it would come back on, NOT. I've been checking to see if anyone else has had this problem but so far no one has posted anything.

    I had a 25-inch floor model TV that I had over 20 years and yes, it was still working, but I wanted to upgrade to a newer model. I won't be buying a Mitsubishi again but I will do the research before making such a big purchase. Now we don't have a TV to watch until I can either get it fixed or invest in a new TV. I do hope that a lawsuit comes from this because this is just wrong. People work too hard for their money for you to put out a crappy product. I'm not sure about this rate your experience, if it's about Mits then it stands. If it's on Consumer Affairs, then the experience was fine.

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    Reviewed Sept. 8, 2013

    My mom and dad paid for a Mitsubishi TV model WD 60735 and I have replaced the bulb for them twice in the last 2 years. Now they have white spots on the screen and they live on SSI and don't have a lot of money to fix what should they do.

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    Reviewed Sept. 6, 2013

    My DLP goes through 1 bulb a year. Last time I replaced it I took off the whole lower panel & found the fan that "sucks" the air in was almost completely plugged up. Vacuumed it out, but a lot of dust went in. Then the spots started. I've read about other's problems & I'm afraid to even contact Mitsubishi; got PTSD, don't do well with stress. I was wondering if they are charging people for parts they aren't really replacing & just cleaning them out really good? I've got a 56 Chevy 3100 on a 73 4x4 chassis that I'd rather be working on than this TV. Too bad, the 60 in. picture was so good when it worked!

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    Customer Service

    Reviewed Sept. 4, 2013

    I have the same white dot "galaxy" issue with my 73833 TV. Called Mits. and was told they would fix for $200 but I needed to sign a waiver (giving up any rights to hold them liable) before they would agree to pickup the rest of any parts/labor costs. So the question is whether there is or isn't going to be a Class-Action... anyone know? Otherwise, I guess it's a "they win this time" scenario.

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    Coverage

    Reviewed Aug. 30, 2013

    My wife and I purchased this Mitsubishi 63 in tv model# WD 62528 about 5 yrs ago. We have had to replace the lamp 2-3 times a year. We had an extended warranty, that covered all the costs up until 2011. We also had the motherboard replaced twice. The technician said it would have to be replaced about every 18 mo. or so. After he replaced it, the picture quality was a lot better. I have had to pay for 5 replacement lamps and am about to order another one, so that would make 6 lamps in 2 yrs, @ $230.00/per= $1380.00; that is not including taxes and shipping charges. As far as I know, I have only been able to find the replacement lamps online on the Mitsubishi website. I have contacted the store I purchased the TV from and they no longer carry the lamps. They don't even sell the TV anymore. I would like to join a class action suit also.

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    Reviewed Aug. 28, 2013

    I have had my TV (WD73838) for about 2 yrs now. I waited to save money ever since I saw it in the store. When I finally got it wow great TV. But now I have gone thru 3 lamps and still not working. I am upset and I want a full refund and will never buy Mitsubishi again.

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    Reviewed Aug. 27, 2013

    I bought this 60-inch TV in 2011 on QVC. 8 months later, the bulb goes out. No problem, it's still under warranty. 8 months or so the bulb goes out again but this time I have to pay for it and it's $125. Two months after that and now the TV comes on with no picture and a Red light stays on. I never had a TV, ever that has given me this kind of trouble. This is worse than my first car. Since when did you buy a TV and had to repair it every 6 months or so? This is ridiculous. Mitsubishi should refund everyone's money back who bought one of their TVs in the last 2 years or so. Never have I been this angry with a corporation.

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    Customer Service

    Reviewed Aug. 25, 2013

    I've purchased my Pile from QVC a little over two yrs ago - $1200.00. Two $125.00 bulbs later, along with the TV shutting off constantly from a blinking yellow light because the TV needed to cool down. There was never a time it should've been shutting down from heat. Anyway, it's now not working at all. The last time it worked, I was watching it & it shut off. As soon as it did, the red blinking light started. I went through the reset procedure to no avail. I called Mitsubishi. Their Manila Philippines call center answered. They were of no help whatsoever. I think all of us should hire an attorney together & get all spent monies back. I have the old time TV sets that are 15yrs old and still running. This pile of ** hasn't lasted two years & they've known the technology is crap for years. So let's all hire our own attorney together & get our money back in our own class action lawsuit.

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    Reviewed Aug. 23, 2013

    I bought this TV on January 14, 2010 for my husband. I had to take it to a dealer and have it fixed (something on the motherboard). That trip cost me about $400 that was in 2011. Then I had to replace the lamp in 2012 that was another $250. Now I find out today that I have to spend another $500 - $600 to have the Light Engine, something to do with the DMD Circuit, fixed because now there are little white dots on the screen. I am thinking about buying a new TV and it will not be another Mitsubishi. This is crazy. I have a TV (I won't mention what brand) that I have had for 20 years now and I have never had any problems with it.

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    Reviewed Aug. 21, 2013

    Like the so many people who have this TV, the replacements of bulbs every year and sooner. I have replaced 5 to date. Now the white spots that are covering my screen. Like others, I have paid a lot of money for this TV and $150.00 a bulb. Now this part, DLP chip, a problem they were well aware of ... It should have been recalled and fixed at their expense not ours... And yes, I also would like to join a class suit. They should not be allowed to get away with this... Let me know if there is a class action suit. I think something needs to be done. Others are still purchasing this bad TV thinking this is a good TV.

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    Price

    Reviewed Aug. 19, 2013

    We saved and saved for a nice tv. We thought this tv was such a great deal with Mitsubishi bragging about the color wheel that no other has etc and I will say we LOVED this tv!! The color, the picture was STUNNING! It was so worth the sacrifices we made to save and purchase it... or so we thought. Last week it DIED! We paid for the projection lamp replacement as diagnosed and still doesn't work! The repair services (yes that is PLURAL) that came to repair could not figure out why the tv would not work and left without a fix!

    This tv is not even 3 years old yet!! THIS IS A CRIME!!! How can you put out a product, charge so much for it, and have it fail less than 3 years? I know I am not the only one this has happened to, so why is this allowed to happen? Why is this company not slapped with a class action for selling a faulty product? I want my money back! Now we sit here with NO tv because we cannot afford to buy a new one. We are reduced to laptops for visual entertainment.

    This is stealing in my opinion. You lure people in with bragging about how great and amazing your product is, which it is only when it works, but fail to tell anyone that it will not even last 3 years (all the complaints I have seen on all the other websites 3 years seems to be the general year for this tv crapping out!)... There should be some warning about this for the consumer so decide if it is worth it! This is shameful and disgusting! Yet another reason to stop buying imported stuff! I am so aggravated!!! SHAME ON YOU MITSUBISHI!!! SHAME ON YOU!!!

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    Staff

    Reviewed Aug. 6, 2013

    I bought this television for my 82 year old father for Christmas 3 years ago. He is an American, disabled Korean War Veteran and I thought this would be a great gift as he cannot see so well anymore, but even worse is the repair bills for this television. He will soon receive the Congressional Medal of Honor for his valor and I expected to purchase this for his use, not to be aggravated over this. This is a dishonor to myself and my father, who has given so much to me, you and our country!!! I want to make this right and so should Mitsubishi. I want justice. So should everyone.

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    Reviewed Aug. 4, 2013

    We purchased this TV in 2007 and have had to replace the lamp 7 times. Is there a class action law suit against Mitsubishi?

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    Customer Service

    Reviewed Aug. 2, 2013

    This is the second Mitsubishi DLP that failed. After two years, the power supply failed and the TV repair shop wants $352 to fix it. Mitsubishi's customer service was rude and refuses to provide me a supervisor to talk to. This Mitsubishi DLP WD-60737 TV is a replacement for another Mitsubishi DLP that I had and spent $4500 for. I can't believe they are still making these and refuse to support them when powers supplies are failing left and right. Is there a recall out there? I can't afford to put any more money into a Mitsubishi DLP. Does anyone have any ideas on what we should do next?

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    CoverageStaff

    Reviewed July 26, 2013

    Call for my tv to be fixed. I paid a lot of money for my tv not for it to it up and not watched. First of all it started with the black spots and now it’s covered with white spots like snow. I called Mitsubishi to report the problem and they said that they would pay for the parts but I will have to pay 200.00 for the labor. My husband is a disable veteran and I am a breast cancer patient and right now we just don't have the money. We are barley buying food and gas so that we can go back and forth to the doctors.

    We need all the help we can get right now. My husband just had a triple bypass with a lot of complications and right now we all need someone to please file a class action suit because they needs to be stopped because they will keep on doing people like this. Why? Because no one will stop them. These tvs are no good. In fact I have another tv that doing the same thing thats in my Florida room. It just started with the black dots and now with the white dots and as the days go by they are getting worse. Please is there a lawyer out there somewhere that can help us with this problem? If there is I can be contacted at my address or my email. Please help us. Thanks.

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    Price

    Reviewed July 19, 2013

    I have a Mitsubishi TV WD 62528 purchased in 2006. The bulb has gone out 6 times so far. Each bulb cost me approximately $250 for me to replace myself. Now the color is not working properly. This TV has been a lemon since day 1 and has cost me more than it is worth. I would not recommend a Mitsubishi TV for anyone.

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    Reviewed July 17, 2013

    I bought this 73 inches tv in 2009 and one time I replaced bulb but now I have white dot increasing every day. I heard recall about it but still trying to find some solution of this problem.

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    Customer ServiceStaff

    Reviewed July 16, 2013

    I paid $5,000 for a 73" Mitsubishi TV 3 years ago and after a year I replaced the lamp at my expense. Now, two years later the chip is bad and causing little lights all over the screen, which I'm told is a problem that Mitsubishi is aware of. They now have a new a better chip that will not let this happen again and they will furnish the chip but I have to pay $200 labor plus any other costs incurred by the service technician. If I have a call-back because of a faulty part on my car or truck, it is taken care of by the dealer at no cost to me. As should be done here. All I get from their customer service reps is either take their offer or forget it. I will never buy another Mitsubishi product and would advise everyone else to not buy their products.

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    Installation & SetupCoverage

    Reviewed July 1, 2013

    I picked my 7373 up in 2009 with a 3-year warranty. One month before warranty, the volume started going up and down by itself. The only way to stop it was to unplug the power cord. It was covered, the repairman said, "MITSUBISHI KNEW ABOUT THIS SOFTWARE UPGRADE THAT NEEDED TO BE DONE, BUT DIDN'T MAKE THE CONSUMER AWARE." Well it worked for about 6 months. Volume still turns up and down whenever it wants. I have replaced the bulb once and the chip to get rid of the white and black dots. Thanks to shop Jimmy and his install video. OVERALL, I WILL BUY ANOTHER MITSUBISHI AGAIN!

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    Customer ServiceStaff

    Reviewed June 29, 2013

    Mitsubishi is the worst people to purchase a TV from. When you call, they leave you on hold so they don't have to deal with you. They do not honor their warranties. I would tell everyone not to purchase a TV from them. It has been a nightmare for me and I would not want anyone to live my nightmare. Stay far away from Mitsubishi TV's!!!

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    Reviewed June 27, 2013

    Mitsubishi 60" TV, model# wd-60737, serial# 167332 - I paid $2,000 for a TV. It just made it to 3 years, and it does not work anymore. I had warranty, hoping to receive extended warranty. Just making a record of it so the dates of issue will hopefully benefit myself. The last brand new TV my family purchased was the Sony Trinitron. And the biggest set they made was 27'' back in 1984. It still turned on when we threw it away. Thank you.

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    Customer Service

    Reviewed June 25, 2013

    I'm not the so proud owner of a Mitsubishi LT52149 TV. It was just a few weeks over two years old and it has had a panel failure; that was on October 12th, 2012 and I still don't have it repaired. I paid $4000 for the TV and it had a great picture and great sound with the built-in surround sound. Mitsubishi agreed to supply the repair parts and pay the repair labor except for $200.00 but now they can't seem to come up with the repair parts. They have offered to buy the TV back. They started at $500 and now are up to $700 which I feel is a slap in my face. I have called Mitsubishi once a week since October 2012 and the part is still on back order. My opinion, at this time, is that I won't own another Mitsubishi product because of this problem.

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    Reviewed June 12, 2013

    I also own a 65-inch Mitsubishi TV that is almost 6 years old. Just recently, it started to develop white dots on the screen. At first it was just a few. Now it looks like the Milky Way galaxy and increasing by the minute. I did an online search, only to find out that many others are having the same problem. I haven't contacted Mitsubishi yet, but it appears that many others have without answers. It is frustrating that I paid $2,199 for this TV. I am hoping to at least get the part paid for by Mitsubishi.

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    Price

    Reviewed June 8, 2013

    I own a 63-inch Mitsubishi TV that is about 5 years old. Six months ago it started developing white spots all over the screen. I am furious that this TV, that cost A LOT OF MONEY, is now almost unusable! I have tube TVs that are over 20 years old that have pictures that are still VERY clear! I tried to contact Mitsubishi and really left with a sense of they just didn't care! I am all for a class action suit against this company! I will NEVER buy another Mitsubishi TV EVER again! I expect Mitsubishi to make this right for FREE!

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    Customer ServicePrice

    Reviewed June 7, 2013

    I purchased a 65-inch and after having it two years I find out it went black because the optical engine went up and the price to fix will be $700.00 that I don’t have! I called Mitsubishi to see if they could help being I have not had their TV long and they refused... and tell me they are no longer in business… This is crazy. I’m mad and words can't describe how I'm feeling... I bought it from Aarons and they are the ones trying to charge me but they tell me I might as well walk away from it. I feel like I have been robbed and there is not a soul that will help me but they did take my money... I will never deal with another product of Mitsubishi ever!

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    Reviewed May 31, 2013

    I've also purchased a Wd65737 from Aaron's not even two years ago. I'm on my 3rd bulb. TV has been shutting off. As of now, with new bulb, it came on once and I smelled a loud, burnt plastic smell. Turned it off, did factory reset, unplugged it, only to give me the flashing green lights, the blue welcome screen, then poof, off again. I'm so frustrated. Too much money for something that doesn't perform for what it's worth.I don't know what else to do.

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    Staff

    Reviewed May 29, 2013

    I bought a Mitsubishi 62-inch TV that is not 3 years old and the bulb has already been replaced 5 times and just blew out again tonight which is 5-27-2013. I called the company and was also told that I would be responsible for the repairs. So what makes me responsible for these repairs for something they knew that you would have problems with? And it's not helping me if the repairs are due when the bulb just got replaced 3 months ago. The company I bought the television from told me that Mitsubishi has discontinued these televisions. So what about the customer who has already purchased this set and not getting use from them? I think something has to be done to show these people that they should value their customers better than what they're doing because I am one who never wants to see the name Mitsubishi. Is there help out there for us? What are our rights? Are we supposed to take this lying down?

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    Reviewed May 29, 2013

    Lamp has gone out 4 times. The TV is a piece of **. Lamp went out 6 more times after purchase and it goes out every six months. I wish someone does a class action lawsuit!

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    Reviewed May 27, 2013

    60" 1080p Television - UGH! The first 18 months were okay. After that, frequent repairs at 20-30 month intervals. We finally gave up after 3 repairs and bought a different manufacturer (Samsung, with the 5 year warrantee). I know nothing is perfect, but we have soured on Mitsubishi after this lemon of a TV. Really, the picture is also so much better now that I cannot even describe the improvement.

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    Coverage

    Reviewed May 13, 2013

    I bought my Mitsubishi TV (Model WD-73640) about 8 months ago from Aaron's. I came in this morning and turned the TV on to find that I have sound, but no picture. Being that I still have a factory warranty, I called Mitsubishi customer service to inform them of the problem. Only for them to tell me, "Well, the bulb is covered but you will have to replace it yourself." I also informed customer service that I had a problem adjusting the volume on the TV without using the remote. They couldn't give me a reasonable explanation as of why, but they said it would have to be troubleshooted and they would have to review the warranty to see if it is covered. This TV is still practically brand new and I am getting no help from the company in getting this problem resolved.

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    Price

    Reviewed May 8, 2013

    I have a Mitsubishi 60" TV. I replaced the bulb about 6-7 mo. ago. The TV has a beautiful picture but like a lot of others, I'm seeing little white spots on the screen. The TV is only about 4 years old. When I got the TV, the salesman said the only thing I would ever have to replace would be the bulb every few years with no problem, easily done, about five minutes. Now, I'm told this is a common and expensive problem with Mitsubishi TVs!

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    Reviewed May 6, 2013

    I didn't think a lot of people had the same problems with their Mitsubishi TV as I did, until I started reading all the complaints on this site. I bought a 73" inch 4 years ago from Conn's. I've had to replace the bulb twice. I recently repaired the white dots that was $450.00! Ouch. So one month later now, the darn TV doesn't work. Again, the red light is on and it says "status." I'm tired of repairing this TV. I will never ever buy another Mitsubishi TV again.

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    Reviewed April 28, 2013

    My wife and I purchased a Mitsubishi TV 67-inch DLP that was new in the box from Aaron's. It worked good for about 18 months and after that we had to replace the lamp twice within a one-year period, which come to find out was the least of my concerns. Then about our third year of ownership, we started to get the white dot syndrome. We looked online and read that a person cleaned the lens and it went away, but after further research we realized we had a much bigger problem. We saw online that there was a class action lawsuit that was fought and won against Mitsubishi for the same problem. The problem was our model number was not included in the lawsuit.

    Would anyone know of a lawsuit that would include our model number because I am tired of getting the runaround from Mitsubishi. Our screen is not even visible and we are in need of a TV. We would prefer it not be a Mitsubishi due to their poor product and disrespect to people who had faith in their product and who serve this country.

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    Customer ServiceCoverageStaff

    Reviewed April 23, 2013

    The bulb went out twice. The first time, it was covered under warranty. The second time, I had to pay for it myself. I called customer service to see if I could get help since it had only been a year after the bulb was replaced. They were rude and would not consider helping me. I had no choice but to buy another bulb. Shortly after that, I noticed a small dot in the screen. It multiplied and more than tripled! Now the entire TV screen is completely covered in small white dots!

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    Reviewed April 17, 2013

    Mitsubishi WD-82838 - Replaced the projector lamp for the 2nd time in just over 2 years. After replacing the lamp, I turned the TV on and it worked fine for about 4-5 minutes. Then the TV screen went almost black and white and blinking (negative-like effect). The service tech said it was the optical engine and is part of the class action lawsuit against Mitsubishi. I can't find anything about the lawsuit online.

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    Customer Service

    Reviewed April 10, 2013

    I purchased my 60" TV from Aaron’s. I had it not even for a year and the bulb went out. I called Aaron’s, and they replaced it for free. I paid the TV off and white dots started to appear. I called Mitsubishi, and they said the same thing they told everybody else here, that they would replace it, and I have to pay for labor for $200. I do not feel I should pay for anything since this TV is less than 5 years old. I would like for someone to get in touch so we can file a suit. I have a Sharp TV that is at least 20 years old, that is bright and working fine. Thank You

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    Customer ServicePriceStaffReliability

    Reviewed April 8, 2013

    Like others who have any of the Mitsubishi models which have numerous model number changes (my WD-65734 - 65 inch DLP projection TV started developing the white dot problem) I now have thousands of white dots. There are also smaller black oval like shapes, but they are not as visual. The website asks you to call a Mitsubishi customer number. They want a model number and a serial number which is only located at the bottom of the TV in the back. With a mirror, I could see the model number. The serial number is in minuscule type and impossible to read. After finding this website after doing a web search on Mitsubishi white dot problem, I am outraged to see hundreds of complaints about this issue happening after just a few years of service and out of warranty.

    Thanks to the other comments, I confronted the phone person that it was a chip issue that Mitsubishi has known about even though they have changed models over the years. She confirmed I was out of warranty, but they would send me the $249 replacement chip. I would have to pay the $200 labor fee. I told her this was unacceptable. I was kept on hold several minutes. I was then told they would cover me under the warranty and send me the $249 replacement chip; but I would still have to pay the $200 labor.

    I asked why was this different from before I was kept on hold. She then said in the next six months, they would send me a replacement bulb for the unit. I told her I did not need their bulb over priced at a few hundred dollars. I bought a replacement bulb over the internet from a very reliable merchant for over 30% less. The no-name bulb lasted over 15 months though guaranteed for only three. They have recently lowered the price for 2/3 less than Mitsubishi.

    I requested they send me the replacement chip with installation instructions and I would have someone locally put it in for me. I said the worst they could do is blow up the TV. No, it had to be their technician. I then told her I would rather buy a smaller TV. If you take the TV set apart, you get this beautiful full sized mirror. I then hung up the phone and am relaying this known problem by Mitsubishi and their refusal to have it fixed at their expense.

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    Reviewed April 2, 2013

    I purchased this television 3 years ago and, about 3 months ago, little white dots are appearing. As of today, there are about a zillion dots to where I can't view a picture. The organization is being uncooperative and I know as a consumer I have rights on the purchase of merchandise. As much as I paid for this television, there is no logical reason as to why it should not have lasted at least another 7 years.

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    Reviewed March 25, 2013

    I also have a 65" DLP TV that has begun to get the white dots. TV was manufactured in 2009, model #WD-65737. I have only owned this TV for two years. I am spending the money to get the chip to get my TV fixed.

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    Reviewed March 18, 2013

    Mitsubishi L65A90 Laserview - Long story short, I bought this unit on 12/23/09 for $3K. 3 years later, white spots appear. I called Mitsubishi to have it fixed. The TV and parts to fix the problem are no longer available. They offer me $700. I say that is not good enough; and they say "final offer." Do not buy anything from Mitsubishi! They do not stand behind their products. I have filed a complaint with BBB and with the Consumer Protection Agency.

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    Reviewed March 6, 2013

    I have a Mitsubishi WD-65735 65" 1080p DLP HDTV; it worked for 2.5 years. The picture went out this morning. I have already purchased a new bulb and service for a $230.00 bill in 2010. The TV went out this morning, 3/6/2013, no picture just noise again. I think the parts are designed not to last so one can continually spend money on replacement parts. My money was good to buy this product. I should receive a product that works; it should work longer than 2.5 years before I have replaced anything. Why are these companies allowed to misuse the American consumer? We will just stop buying these items. I feel that I have been cheated by this company.

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    Customer Service

    Reviewed March 4, 2013

    I purchased a 52" Mitsubishi TV (LT-52153) and had issues with the mother board (2 times) and now the LCD panel has gone bad. In less than 18 months, I've encountered 3 big issues and this last estimate is over $2280 to get it fixed. Mitsubishi has offered zero assistance but was able to afford me an, "I'm sorry, there is nothing I can do." When I asked to speak to a supervisor, I was placed on hold and ultimately disconnected. When I called back, I was told from the customer help desk that the supervisor couldn't help. How the heck did Connie know what the boss was going to say or do? I will never buy another product from them and will encourage others to stay well clear of Mitsubishi products.

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    Customer ServicePunctuality & Speed

    Reviewed March 2, 2013

    Mitsubishi 73 in DLP - I purchased this TV via QVC and it has been nothing but a pain. The problems began as soon as the extended warranty ran out. First, there was no sound. Then the picture progressively darkened. After researching online, I found out it probably needed a new lamp. Really! The price for the lamp was $200-$300 which FYI I found on Amazon for $50! Now less than a week later, it doesn't come on at all. Why? Because it needs a software upgrade that you can't download without a security clearance but you can buy from Mitsubishi. This is the worst purchase ever and their customer service is horrible! Stay away from these so-called TVs.

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    Reviewed Feb. 28, 2013

    I own a 1080p, a big projection TV. I’ve called to see if this TV has been recalled. This is the worst $2,500.00 I’ve ever spent. I bought from Conn's and they match their name. The first 6 months, Conn's would send a serviceman. I’ve replaced everything in this TV. I’ve put another $1,000.00 into it. I don't mind a bulb, but every 6 months? Get real. Don't buy Mitsubishi.

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    Reviewed Feb. 24, 2013

    My story is just like so many others. I can't believe Mitsubishi won't stand by their product! I am going to report Mitsubishi to the Better Business Bureau. I recommend everyone with any problems not resolved by Mitsubishi to make report against them. Most companies hate being on their list. I've seen no place for a class action suit. Let's hope someone gets one going.

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    Customer ServicePricePunctuality & Speed

    Reviewed Feb. 21, 2013

    The TV (model # WD52628 dlp TV) is 6 yrs old and replaced lamp 3 times at the expense of $1000.00. After the 3rd time, it worked for 2 days. I called and the TV repairman charged $100.00 to tell me that the e2p chip shot parts were no longer available. Throw it out. The repair service knew parts were not available but came anyway so they could make $100.00. When I called repair service, I gave them the model # and they already knew the problem; it couldn't be fixed but came anyway? The government should refuse to let Mitsubishi sell any products in the U.S. The TV cost $2200.00 and repairs $1000.00 to find out it’s junk, because Mitsubishi decided not to make parts anymore. If there is a lawsuit, I am in.

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    Reviewed Feb. 13, 2013

    I have a 60-in. 735 series. It's 4 years old, one bulb a year. Now, it's the white spots. Piece of **?

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    Customer Service

    Reviewed Feb. 5, 2013

    Model # WD-60C9 - We bought this as our Christmas gift 3 years ago. A few months ago, the white dots appeared. Mitsubishi's customer service said they would fix it for free (it's a chip issue) but we have to pay the labor. How is that free? We haven't had a chance to get the tech out to fix it and we come home from a stressful day at work only to have the bulb blow as customer service explained. We had a huge console projection TV for many, many years and never had issues with it. We regret giving it away (and it's still working with no problems). After doing some research, this dot issue isn't anything new for this model TV. However, unsuspecting people buy these TV's while the problems continue and don't appear to be resolved.

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    Reviewed Feb. 1, 2013

    I called the place we bought it from. They said they will replace it if we pay for a new TV.

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    Installation & Setup

    Reviewed Jan. 27, 2013

    We received our 60" Mitsubishi TV from my dad as a gift. One night, after having the TV for 3 years, we heard a pop and the red lamplight came on. We ordered a new lamp and housing, installed it and reset the TV, and amazingly it worked! But don't get too excited; it only lasted for 2 weeks. Now the TV will not light all the way up. It stays on for a few seconds and shuts itself off, and the lamp light starts flashing! We were considering buying another bulb, but after reading several comments I think it will be a waste of money. We, too, have a huge, black, useless object sitting in our living room and we all have to pile up upstairs to watch TV until we can afford to buy another. We had to have a pretty large TV because my mother-in-law is almost completely blind and she can only see shadows, and on a smaller TV she cannot see anything!

    To all who read this, I would say: first, consider buying another brand when purchasing a TV, but if that is too late, I would not waste my money on replacement parts because they do not fix the problem! We sure learned our lesson!

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    Customer Service

    Reviewed Jan. 20, 2013

    I'm very unsatisfied with customer service and ongoing expense with bulb lamp replacement is ridiculous. I will never buy from this company again.

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    Reviewed Jan. 18, 2013

    We have the WD65733, and after 2 years we replaced the bulb. Now, at 2.5 years, we are starting to get the white dots on the screen. I haven't called Mitsubishi yet, but from all the other complaints, I don't think I am going to get too far.

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    Staff

    Reviewed Jan. 14, 2013

    We bought our Mitsubishi TV four years ago. The salesman said that we'd have this TV for the rest of our lives. Now, it's out of warranty, and it's getting white spots. I came to find out that many people are having this problem, regardless of make/model. This is very disconcerting after thinking I would only have to change out the lamp, which according to salesperson, would only be about every 10 years. We are retired and cannot afford to keep buying televisions, let alone expensive ones.

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    Customer ServicePrice

    Reviewed Jan. 12, 2013

    We purchased this TV because we thought they had a good reputation. Nothing could be further from the truth. First, the lamp went out. Then we started seeing a white dot or two on the screen. Then the dots kept multiplying. Now there are so many dots we had to move the TV to the kids' game room and start watching a much smaller television in the media room. We contacted Mitsubishi multiple times with zero customer service. At first, it was going to be a little over a $200 to get the part and have it put in. They would only send it to an authorized Mitsubishi specialist.

    Now they want to charge me almost $600 just for the part and they will only send it to an authorized Mitsubishi repair specialists. We can get a newer and better television. I will never ever purchase a television or anything else from this rip off company. There are thousands of us with the exact same issue. Please fine them, shut them down, or make them repair the faulty chip for free!

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    Customer ServicePrice

    Reviewed Jan. 11, 2013

    To make a long story a little less long, we've been exclusive Mitsubishi TV owners for at least 20 years. We have always purchased the extended warranty. Our very last Mitsubishi purchase back in 2009 (3 1/2 years ago), and $3,500 later, we purchased the Mitsubishi 52" LT52149 from Paul's Big Screen in Rancho Cucamonga. Barely 3 1/2 years later, the LCD panel went out. And according to the TV repair company, "It's off the charts to repair it". I was told by both Paul's and this particular TV service center that these LCD panels have been an issue, and that Mitsubishi will sometimes help out with the repair. It took Mitsubishi approximately 3 weeks to answer my email, just to tell me that there is nothing they can do; after all, they don't even make this TV anymore! Really? I expected much, much more from Mitsubishi. Costco here I come!

    If you are buying a Mitsubishi TV based on their reputation and presumed quality, think again. When and if you call for any sort of help, you will be placed on hold, and then transferred to the Philippines. You will speak to a very nice girl, basically reading a script. Shame on you Mitsubishi, I expected much more out of you. Your customer service is horrible! Your very expensive TV broke beyond repair in less than 4 years! I can almost accept that from a much less expensive TV or off name. I know I won't put you out of business by not ever purchasing anything with the name of Mitsubishi on it, but I will make sure to tell anyone and everyone who will listen that you didn't even try to make it better; there is no customer appreciation.

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    Reliability

    Reviewed Jan. 10, 2013

    I bought this WD-Y577 DLP HDTV in 2008, and the bulb didn't make it a year. Neither has the next one or the next one or the next or the next. It just does not seem right that a big company like that won't, at the very least, offer a replacement of a like model or size for selling a defective set. I've even cleaned the TV out every three months to make sure it was not getting closed with dirt and lint causing it to get hot. It simply is an electronic defect within the units themselves. Bad design.

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    Coverage

    Reviewed Jan. 9, 2013

    I purchased a Mitsubishi model WD-65733 on June 12, 2008. I have experienced all the problems that are listed on this page. My lamp burned out one year after I had my TV. The following year, the remote control expired. I replaced those. Now the white spots started appearing and cover the whole right side of the TV. I have owned 2 other big screen TVs that lasted well over ten years. I do not feel I am in anyway responsible for this.

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    Installation & SetupPriceStaffReliability

    Reviewed Jan. 5, 2013

    I have a 60" TV model # WD60735. I have had to replace the bulb that cost me $140. I didn't mind that, thinking it's simply just wear and tear. Now about a month ago, I notice that the TV had these little white dots, about 6 of them. Now it has about 100 and has about 200 or so little black dots as well. I contacted Mitsubishi Customer Support team to explain about what was going on with my television. The support representative told me that they are aware of the situation that it was a defective chip. They would gladly pay for the part, around $300, and wanted me to pay for the labor installation, $200.

    I asked the representative "If this happens again, will this part be under warranty?" His exact words to me were "No, we fixed the problem with a new chip." So I said, "If you were aware of the problem, why didn't you do a recall of this product?" After doing research, I found out there are 1000s of people who all have the same problem and their TVs as well with the same problem. I also found an "I have a defective Mitsubishi TV" Facebook page with dissatisfied consumers such as myself. I found a Home Audio & video forum: Defective Mitsubishi DLP TV Owners Thread that was dated back to 2009.

    I can't understand why this company didn't do a recall on these parts but yet still offer to pay $350 for a replacement chip that they know is defective and want consumers such as myself and many others to pay for labor. Why can't they pay for the entire cost? This is such an inconvenience. Can you please investigate this for concerned citizens?

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    Customer ServicePriceStaff

    Reviewed Jan. 3, 2013

    We purchased a 73-inch DLP TV in 2008. Needless to say, we had optical engine and MD module issues as diagnosed in 2010 by an authorized service repair company. At that time, I called Mitsubishi in 2010 to advise of problems. During the call, I was not advised of the extended warranty by the customer service rep nor was I advised to call them back after the diagnosis. Even the service tech was not aware of the issue and informed me that it would cost $1,200 to repair. I just took the TV home and stored it in my back room as I could not afford that at that time. I paid $4,400 for the TV. My brother was visiting from the UK and inquired about the TV last week. He searched the web and found a site that mentioned the recall of the optical engine.

    I just got off the phone with an very rude customer service supervisor named Marvin (badge number **) who basically informed me that I was out of luck as I should have searched the web back in 2010, and that Mitsubishi was not responsible for letting consumers know about the recall/warranty extension, even the service repair folks were not aware of the recall. Marvin, in short, said there was nothing they could do. I intend to take this further and seek legal action. Good for me that they have a detailed note of my call to them in 2010 with no mention of an extended warranty. Not a good company at all and poorly made products to boot! I received a letter in the mail regarding a recent lawsuit for the lamp, so why was it so difficult for them to mail out information regarding the extended warranty!? I am in Columbia, SC. Any attorney interested can contact me via email, **@**.com.

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    Reviewed Dec. 28, 2012

    We bought a 57-in TV in '07 and was told it was maintenance free, that the bulb would last at least 10 years. We have just replaced our lamp for the 4th time. We paid over $2500 for this TV thinking it would last. Now we see all these complaints that other people were scammed too. We are retired on a low fixed income and cannot afford to replace it. Is there no protection for people that are lied to when buying these items, no protection against fraud?

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    Customer Service

    Reviewed Dec. 28, 2012

    I purchased a Mitsubishi 60" DLP TV from Aaron's. Model 60737. It's two and half years old and I have been happy with it so far. It shut off by itself, maybe 10 to 12 times and reset itself. I shrugged it off as a small enough glitch and I've just lived with it. I probably should have called about it. Now after a little over two years, it started out at first as the screen dimming after it had been on a while. If I shut it off and let it sit for a while, it was okay. Now it comes on dim and stays that way. I can turn the brightness up all the way up and it's still so dim I can hardly watch it.

    Also, the color looks very washed out and the HD quality is not very good. I was going to look online for a local repair shop to send out a service tech. Then I ran across this complaint page and, wow, did it open my eyes. I had no idea these TVs had such an ongoing problem. Now, I'm really starting to worry. Am I going to be another notch in Mutsubishi's gotcha belt? If there are any class action lawsuits, please count me in. I will keep you abreast of the results with mine.

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    Reviewed Dec. 18, 2012

    Terrible TV and horrible company - I bought a Mitsubishi DLP TV (WD 65737) on 7/15/2010. I had to replace optical engine on 6/22/2011. Now, I have the blinking green light of death, which means the board is bad.

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    Reviewed Dec. 12, 2012

    We purchased a 60" TV (model # wd60638). After almost two years, the lamp has blown. I have read hundreds of complaints about this and other TVs like this. I find it very unfair that we spent so much money on something that didn't even last two years. We work hard for our money and it's not right to have to keep paying for something that we spent that much money on. If there is any lawsuit against Mitsubishi for this unfair treatment, please count us in.

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    Customer ServiceInstallation & SetupPriceStaff

    Reviewed Dec. 5, 2012

    I bought this 65" Mitsubishi TV (Model# WD-65733) back in November 2007 on Black Friday at Best Buy. I also bought the extended warranty. Since I have owned this TV, I have had to replace the bulb or lamp 7 times. Then, I have experienced white dots on the screen. So I called Mitsubishi, and all they could offer me was to pay for the replacement DLP chip and half the labor costs and I would have to pay for the other half of labor. So I said, “Okay, that’s fine.” So we had that done. Not a year later, the bulb or lamp has blown again, so they replaced the bulb. When I received the bulb, I replaced it. Once I replaced it, it blew again in 4 days. Once again, I called Mitsubishi, and they sent another bulb. However, the bulb blew again 2 days after installing the bulb. So, I called Mitsubishi and that told me that I would have to pay for a technician to come out and diagnose the problem, which was going to cost $150.00.

    So now I called Mitsubishi and told them that when I called the service people, they told me it’s the ballast that had to be replaced. So they now tell me that they will pay for the ballast and $75.00 of the labor and we will have to pay the rest of the labor, which is $150.00, and it has taken a month to get the part in. Ever since I have had this TV, I have had nothing but problems, and Mitsubishi is not willing to go above and beyond for their customers. As I see it, this model and other models have had the same issue and Mitsubishi is not willing to help. They are fraud! All the TVs they sell are lemons! My advice to anyone is never buy a TV from Mitsubishi. They will rob you!

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    Customer Service

    Reviewed Dec. 3, 2012

    In March of 2009, after spending a lot of time researching televisions, we bought a 60" Mitsubishi television (WD60735) from RC Wiley in Henderson for our non-profit adult day care center in Henderson. Part of our research was deciding whether to spend the money for the extended warranty or not. Based on our research, Mitsubishi's quality led us to believe we didn't need to buy it.

    Last week, the TV died (flashing green light that couldn't be reset). We contacted Mitsubishi for their help to troubleshoot the problem, find a reputable repair service, and to see if they could help financially fix the situation. Customer Service asked us to try and reset the TV, which didn't work. Other than that, they were no help. They told us they would research the situation and get back to me.

    They sent me the attached e-mail: "Thank you for contacting Mitsubishi Electric Visual Solutions America Inc. We are pleased to be able to assist our customers via our website. Please call our expert representatives at 800-332-2119 who will assist you with troubleshooting. Our Operational Assistance Representatives are available: Monday - Friday 9 am-8 pm Eastern Time, Saturday 9 am-5 pm. Sunday 1-5 pm. Regards, Mitsubishi Electric Visual Solutions America, Inc."

    That happens to be the website and phone number I called originally to contact them. I guess we expected more from a corporation with a history of quality control and client satisfaction. Be careful, because you could end up with our experience.

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    Customer ServiceReliability

    Reviewed Nov. 27, 2012

    I bought my Mitsubishi 60" HDTV in July 2008. In December 2010, I had to replace my first bulb. Two months later, the bulb had to be replaced. Each time I had to pay over $125. In November 2012, I started getting white dots on my screen. After doing some research online, I found out that Mitsubishi was putting defective chips in their light engines. Texas Instruments makes these chips. I called Mitsubishi about the white dots on my screen and the defective chips. They offered to give me a new chip and a new bulb, but I had to pay for the labor costs of $200. No way! I told them I could buy another TV. I hung up the phone. I think Mitsubishi should replace defective parts and pay for the labor. I already paid $1,500 for the TV. Please don't buy Mitsubishi HDTV DLP televisions! Does anyone have a lawsuit started? If so, count me in.

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    Reviewed Nov. 14, 2012

    I have the 60-inch Mitsubishi TV and it kept going out. I had to send it back to get it fixed three times. I will never buy Mitsubishi TV anymore.

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    Installation & SetupReliability

    Reviewed Nov. 7, 2012

    I have owned this WD-60738 60" television for not even two years now and have had nothing but problems with it. Aside from eating bulbs (like most Mitsubishi TVs), the optical engine has failed. Now I'm expected to shell out an additional $850 to $1,000 for a new one and that's if I want to install it myself. This is asinine and I hope that a lawsuit is brought against them for their obviously defective television sets.

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    Reviewed Nov. 1, 2012

    60" Mitsubishi TV - I loved my television. I bought it in 2009, and changed the bulb this year. Now, I have white dots showing up. I called customer service. They said this problem doesn’t happen that often. What I'm looking at is that it sure does.

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    Reviewed Oct. 26, 2012

    I, too, have the white dot syndrome. I purchased the TV in 2007, picture was great until a little white dot appeared. I tried to wipe it off and then discovered it was inside the TV. Then the next day, there was one more, and each day another one until my screen is practically filled with them. What does Mitsubishi intend to do about this? I paid quite a bit of money for this TV and it should have lasted more than 5 years. What a piece of **! I will never buy another Mitsubishi product ever again!

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    Reviewed Oct. 23, 2012

    I have a 60" TV and have changed the bulb 2 times. It was fixed for a while and then I started getting spots flashing here and there. Now all I can see is spots; they are white and dark. I'm lucky if I can see anything else. I think it is absolutely ridiculous. I hope someone alerts me to a recall soon. I really wanted to watch football on my big screen.

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    Price

    Reviewed Oct. 19, 2012

    I got a Mitsubishi DLP TV about 3 years ago. I'm getting a lot of white dots on the screen now after I paid so much for the TV. I found that it's better to buy another TV than try to fix this one because of the repair price.

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    Customer Service

    Reviewed Oct. 17, 2012

    I have also experienced the white dots on my 60" Mitsubishi WD 60735 television. When I called, they agreed that they would pay to repair it if I paid for the $225 part it needs. After explaining to the gentleman on the phone that I had someone that would fix it if he would just send the part, he was not willing to send unless I hauled the television to their repairman of choice. This would mean taking the TV 45 minutes away, drop it off and pick it up when done. I have replaced the bulb twice and can hardly see my screen from the dots in three years that I have owned it. I have researched their other class action suit and would like to contact the attorney that handled their last. If anyone else is interested, email me at ** so we can get it started.

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    Reviewed Oct. 11, 2012

    This is the worst TV ever created. I leased a 60” DLP Mitsubishi TV from Aaron’s. Within the first year, spots begin to appear and the bulb went out. For a while, the TV worked fine. I paid the TV off in the beginning of March; bad decision on my part. The spots became worse and then today, I was watching TV, heard a loud pop and the TV clicked off. I have the TV plugged in a surge protector with my surround sound and DirecTV box. Those items are working fine. No point in calling Aaron’s because I paid it off and they are no longer liable, ugh.

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    Reviewed Oct. 11, 2012

    I purchased a 73" Mitsubishi DLP HDTV in 2008. I have had two bulbs replace and after the second one that I've just replaced, I noticed that it has started getting white pen like dots on the screen. On Oct. 9, 2012, I called up Mitsubishi and talked to a representative. I was told that I need to replace a part and I would not have to pay for the part but I would have to pay for the labor. At that time, I did not know what part so my husband told me to go to YouTube and see. Well, I did and found out that I need a DLP chip. At the same time I said that since I don't have to pay for the part, that there must be something wrong. So, I went to recalls and found out that I am not the only one having that problem but a lot of people all over the states. If there will be a class action lawsuit or if someone found a lawyer who will do one, please add me to the list.

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    Customer Service

    Reviewed Oct. 9, 2012

    I can do one better. I purchased a LaserVue for over $7000. It worked fine for 11 months. Then it would not turn on, so I called the number that was so clearly plastered on the TV every time it turns on. That's when I wanted someone to shoot me. Mitsubishi diagnosed the error code over the phone. That was 7 weeks ago. It took 6 weeks to get the approval to order the part. Today, I called them, because it seems like their phones don't call out! They stated the part was on back order with no date. After yelling a little and getting berated by the operator, the part is going to magically show up in 7 business days. Wow, it is now going to take 9 weeks and possibly more to get this fixed. I requested a replacement and got vehemently denied. "Oh no, we don't do that," I was told by Mitsubishi. But we sell you a TV that breaks down after 7 months and have no idea how to repair it. So good luck if you are fortunate to have a Mitsubishi that actually turns on, because the company does not care after it breaks down. They just laugh all the way to the bank with your money.

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    Customer ServiceStaff

    Reviewed Oct. 5, 2012

    I purchased a Mitsubishi LaserVue TV less than a year ago. My warning is do not buy anything from Mitsubishi. From the start the TV has been acting up and required a reboot to keep it functioning several times a week. Mitsubishi was called and they found nothing wrong with this TV, a $7000+ purchase. They simply had you do a reset every time it happened. Then the TV would not turn on anymore. That was 5 weeks ago. I called Mitsubishi, whose number is plastered on the TV as soon as you turn it on and off, and they determined that it was error code 49 and that it required a light assembly. It is now 5 weeks later and their response is it will be another 3 weeks because the part had to get approval. Every time you ask for a supervisor, they stonewall you and they do not care at all about their customers. Never again will I buy a Mitsubishi TV and I will tell everyone I know about their service levels.

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    Reviewed Sept. 25, 2012

    I purchased a Mitsubishi DLP 57732 in June 2007. After four service calls in 6 months, the store I purchased it from exchanged it for the 57734 model. We replaced the lamp in the 57734 about a month ago and now I have the multiple white and black dots that so many others have described. I purchased the extended warranty with the TV, but the company went out of business before my warranty expired. I will never purchase another Mitsubishi product. Please add me to a class action suit. Thanks.

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    Customer ServiceInstallation & SetupSales & MarketingPunctuality & Speed

    Reviewed Sept. 14, 2012

    I purchased a Mitsubishi DLP series WD 65735 TV in November 2008. Then in December 2010, white specks appeared on my screen. Then as time went by, there were more flickering white and black spots. I was starting to wonder about this TV so I called their 800 number and complained at least 3-4 times getting the runaround. Finally, I got someone to listen to me, a ** off consumer! They agreed to send me a DMD chip and told me that I have to have an authorized MTV tech do this for $200 to $400! I said, "No way!" So here I am with a $2,000 TV with a spotty screen. I then decided to call Texas Instruments to complain about their fabulous DLP technology which sucks. I was mad and after getting the right department, I spoke with a tech who I cannot name. He told me that they knew the earlier chips were faulty. That was nice to hear. Gee, now what?

    So Mitsubishi knew about this issue and Texas Instruments! And now, Mitsubishi's scam is to send you a new chip although you have to pay big bucks to get it installed. This confirms they knew about this, according to the tech at Texas Instruments. After all, they are the designers and manufacturer of the light projection technology. The tech was surprised that Mitsubishi was handing these chips out like candy! Hmm? I think Mitsubishi should back up their TVs but I don't think that's going to happen any time soon! If there is a class action lawsuit on this subject, I will be on the bandwagon for sure! I've read enough posts here to see their technology is flawed big time!

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    Coverage

    Reviewed Sept. 12, 2012

    I, too, purchased a Mitsubishi WD65734 TV in November 2008. I replaced the bulb approximately 9 months ago. About a month ago, we noticed several white dots (looked like the big dipper) on the screen. Every time we turn the TV on, more appear. Now, it has almost covered the whole screen. Mitsubishi is offering us the same deal; they will pay for the part, but we have to pay $200 for labor and any other additional travel time incurred. The only problem with that, there is no "Certified" repair company near us and they will not ship us the part or even send the part to a repair place. They now say they will send someone out of Maryland (over an 8-hour drive away) and they will pay for the part and 1/2 of the labor and we will only have to pay $150.00 for the labor. I have yet to hear if there will be any additional travel time. They have also sent me a Confidential Settlement and Release Statement to sign, giving up all my rights as a claimant. I have a bad feeling about this since this problem does not seem to go away. Has anyone else received this release, or is there a class action suit pending?

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    Price

    Reviewed Sept. 11, 2012

    I bought a 65-inch Mitsubishi DLP TV (Model WDY657) in August ‘07. Within 6 months, the bulb needed to be replaced. I have replaced it two more times since then. Now, my screen is half filled with white and black dots. I'm told it's something called the picture engine that controls the mirrors that is going out. If you can even find the part, it will cost you around $2,000.00 for the replacement. It's cheaper to buy a new TV; but never a DLP again.

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    Reviewed Sept. 10, 2012

    I bought my Mitsubishi TV in August of 2009. Actually, I feel lucky. I have not had any problems with the TV, except that it won’t power down itself. This began when I added a VCR to it. However, I now have white spots appearing and it seems it is a well-known problem. I have not contacted anyone because it seems like a mess that no one wants to fix. What is going on? Is anyone ever going to be responsible? I cannot go out and buy another $3.000.00 TV - it’s not a good time. I did notice that there are no more Mitsubishi TVs being advertised. Are they still out there or did they quit making them?

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    Reviewed Aug. 19, 2012

    You know it takes a lot to upset me, but this needs to be fixed. I am at work more than at home. My TV (Mitsubishi TV 60 inch WD-60737) gets watched about 17 hours a week because being a truck driver, you are never home. But when I do, I want to watch some TV, not some damn snowball like stars in the sky. Now Mitsubishi, I told minutes yes how good of a TV you had to now. It is time for you guys with a household name to step up and fix this problem or do we need to get a new TV or the BBB to look into this problem. Thank you.

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    Reviewed Aug. 17, 2012

    In less than 4 and a half years' time, my $2,000 65 Mitsubishi DLP television has required $1,500 in repairs. The television was purchased in February of 2008. A little over a year later, the lamp burnt out. The television sat for over 9 months before we could afford the $250 to replace it. The next repair was the replacement of the light engine in September of 2011. Again, the TV was unusable for many months until the $1,000 repair was made. Surprise, less than a year after the light engine was replaced, and 3 days before the 2012 Olympics began, the lamp (the same $250 bulb replaced earlier) burnt out. Once again, I have a huge black box dominating my living room.

    My now $3,500 television has been usable for about 35 months. Besides the $100 per month just to have the TV in my house, I have stored it, unusable, in my living room for a year and a half. I believe it will be another 7 or 8 months, tax time, before we can afford to get it repaired again. What am I to think about Mitsubishi now? For decades, I have purchased various Mitsubishi products and have been very satisfied. I am hoping that my particular television make and model is just a lemon and I can continue to be a Mitsubishi customer. Unfortunately, if I cannot resolve my issue with Mitsubishi regarding this highly regrettable purchase, I will no longer purchase or recommend their products. In addition, all efforts will be made to achieve a satisfactory resolution to this problem.

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    Reliability

    Reviewed Aug. 10, 2012

    Our Mitsubishi 73' DLP HD TV, model# WD-73736, was bought at Conn's in Webster, Texas. I was really surprised to read that so many people are having the same problems that we're having. Right after the bulb goes out and then replaced, the white stars appear on the screen. I was told by the repairman, the more you turn off the TV, the more stars will appear. We paid over $3,000 for this TV and we've had it for a couple of years. I will never buy anything from Conn's TV and Appliance stores again because I'm sure they knew and heard about these defective TVs and I will never, ever buy any Mitsubishi products again!

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    Customer Service

    Reviewed Aug. 9, 2012

    Since 7 AM, I keep calling customer service to no avail. A machine says that business hours are from 7 AM and now is 9:30 AM, but still no one to talk to. My TV stopped working. The error message says "It cannot initialize", whatever that means. It can be a simple re-setting is required. The Manual was not helpful. Well, let’s see for how many more hours I will still be calling your customer service. This is very irresponsible and careless service.

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    Price

    Reviewed Aug. 4, 2012

    I purchased a 73-inch Mitsubishi Plasma TV approximately 2-1/2 years ago. It first start showing signs of a few white specks approximately 1 year ago. It seems as time went on that the specks grew, like a few per day. Then, the majority of the screen was a big white speck and a lot of little specks. Now, the TV will not turn on at all. I have tried the reset button in the front. This TV is located in our master bedroom where after putting down three children, two which are very young in age, my husband and I like to retreat to and watch TV. Now we are unable to do that. It is very frustrating!

    What is even more frustrating is that I do not have the monies to repair the TV. It will cost a lot of money to repair the TV, that I simply do not have. A TV that cost as much as it does to purchase should last longer than 2-1/2 years. I do not have the monies to purchase a new TV to replace the one that I currently have. Then, I am hesitant to even do that if I had the monies because I wonder if the next TV will do the same thing. I was wondering if Mitsubishi Consumer Affairs have some sort of program for their consumer when things such as these occur. Please contact me if you can assist me with this matter. I would greatly appreciate your assistance.

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    Reviewed July 25, 2012

    Model WD-65735's screen is full of white dots and is filling up the screen.

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    Reviewed July 23, 2012

    I too purchased a 60" Mitsubishi TV and am having the same problems. The bulb went out, replaced, I couldn’t see the picture without specs everywhere. Now, it needs more parts. I can't afford to fix it again, so I am now watching a blank TV screen that doesn't work! I paid $2,000.00 for a TV that is just taking up space in my living room and I can't even turn it on. Shame on you Mitsubishi for taking advantage of consumers that spend their hard earned income for nothing. You should have to reimburse all of us that trusted in your product. I want my TV fixed or my money back! I should have just bought Walmart's brand. At least I would be watching TV right now!

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    Reviewed July 19, 2012

    Just like so many other Mitsubishi DLP owners, after replacing the bulb, I noticed white dots appearing on the screen. Mitsubishi is aware of the problem and is willing to send the part free if you pay for the labor to replace it. I don't feel that it is a fair deal for a TV that is 4 years old with an issue so common with their TVs. I really would like to see Mitsubishi step up and actually pay for the complete repair.

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    PricePunctuality & SpeedStaff

    Reviewed July 18, 2012

    I purchased a Mitsubishi 62-inch television a few years ago at Best Buy. I had always dreamed of owning a big screen television. I should have done my research because now I am finding out that this television is just a big hunk of junk. After a little over a year, the lamp went out. I couldn't believe it due to the fact that this TV was purchased for a summer home that only gets used maybe 10 times a year. Against my better judgment (and to please the family who would be bored without the television working), I replaced the lamp. Not more than a year later, the lamp and some power strip went out. OMG! I had a fit. But after family pressure, I replaced the power strip and the lamp again.

    About a month ago, the TV just went out after being on for 10 minutes. I called Mitsubishi and was again referred to a service company. Well, to make a long story short, I come to find out that the TV needs a DVM board (or some type of mother board "whatchamacallit") that will cost me (including labor) no less than $750. Mitsubishi has been contacted several times regarding this television (including the 3 previous incidents prior to this one). A representative left me a message instructing me to send all the usual documents - proof of purchase, history of repairs and problems, etc.

    I am so disappointed with this product. Who would have known that this technology that was supposed to enhance the pleasure of watching media would cause so much minutia? The thing that really perturbs me is that I spoke to a Mitsubishi representative and asked him point blank, "Have there been many complaints or problems with this television?" He told me point blank, "No." And now, I find out (after just minutes on the internet) just the opposite - many other people have the exact same issues/problems/defects with this television. I am still hopeful that there will be some amicable resolution. I will definitely keep you informed of my situation.

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    PriceReliability

    Reviewed July 15, 2012

    I have a defective DLP Mitsubishi TV. We have only owned the TV for less than 3 years and we do not use it often, but the white dots make the screen unmanageable and we do not want to pay for replacing the light wheel, chip, etc. It is unacceptable to make an expensive product like this that won't last for longer than 3 years!

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    Reviewed July 9, 2012

    We bought our TV (65 inch DLP Mitsubishi) 2 years ago. When we were playing on the TV from Aaron’s the first six months we were paying on the TV, the control board went out and they fixed it. Now, a year and a half later, the board has gone out again. These TVs are crap and I am looking into a class action lawsuit because I can’t get any help from anyone.

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    Customer Service

    Reviewed July 8, 2012

    Failure to responsibly address DLP & Lamp defect - Same as others, the white dots progressed to total screen "starry night". They know with one phone call they need to replace the "engine" chip but apparently keep selling and pretending (2012 posts). So, I'm evaluating a lawsuit. There seems no other way.

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    Customer Service

    Reviewed June 28, 2012

    Same as others, Mitsubishi is rude and will not help you. TV (Mitsubishi 65-in. DLP) is 4 yrs old. I replaced a lamp for $200 last year, great pic for 8 months, then came the white dots. I have other TV's, older, they work great. Do not buy a Mitsubishi. Customer Service is no help and rude. They do not care. I have a Mitsubishi car for my daughter. It is now for sale. I will not support a company that will not take responsibility and fix their wrong. I will have to put this set to the garbage man as I cannot even donate it. I purchased a Panasonic and love it.

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    Mitsubishi TVs and Electronics Company Information

    Company Name:
    Mitsubishi
    Website:
    www.mitsubishicorp.com