Hitachi TV Reviews

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About Hitachi TV

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Hitachi Air Conditioners manufactures climate control systems for residential and commercial use. Its product range includes split, window, and portable air conditioners.

Pros
  • Excellent picture quality
  • User-friendly setup
  • Good value for money
Cons
  • Frequent repairs needed
  • Poor customer service
  • Short warranty period

Hitachi TV Reviews

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    Page 2 Reviews 10 - 40

    Reviewed Nov. 10, 2019

    This TV is a little more than 2 years old. The screen blinks on & off. Sounds is still there yet the picture alternates between black & white. It's a shame that these TVs work for a couple of years only to end up in a landfill.

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    Customer ServiceStaff

    Reviewed Oct. 18, 2019

    I would not recommend Hitachi TV's. Within a couple months of ownership, the screen went black. Sometimes you can hear the show but not see it and it gets worse the longer you use! I have not been able to speak to a representative. The telephone number is automated and then asks me to leave a message for someone to return my call.

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    PriceEase of Use

    Reviewed Sept. 3, 2019

    I’d like have something little less complicated but this tv is several yrs old, nonetheless I'm a fan of Samsung or LG. They’re always keeping updated and simple to use . Would like to see cost be better too.

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    Reviewed Aug. 19, 2019

    Purchased my tv from Sam's Club about 2 years ago & just like others the picture went out but still can hear sound. Hitachi don't even allow you to talk to them if tv is 12 months or more old. Seem like they know this tv was poorly made & is just ripping us off & no one is doing anything about it. Went in Sam's Club today same tv on clearance for $279. Heck no. Never ago waste of my $500 & it is not right.

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    Reviewed March 15, 2019

    My Hitachi TV turns on with a HITACHI Sign, get into program then turns off and start again with HITACHI, It's doing regularly, what should I do. Please help me. This is happening regularly, could you tell me why?

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    Reviewed March 1, 2019

    Purchased a Hitachi 40 inch TV from Sam's Club on 4/18/18. When I turn the channel the screen goes black. I have to turn the TV off then turn it back on to get a picture. I will never buy another Hitachi TV.

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    Reviewed Dec. 26, 2018

    Purchased from Sam's Club 2/2017 12/22/18. Was watching TV. It turned off and will not turn back on. No power at all. Switched plugs. Nothing. Unplugged TV. Turned back on. Nothing. No power. NJ light. Just dead. What a waste of money.

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    Reviewed Dec. 24, 2018

    I have had my 32" Samsung for over 4 years and I won this 43" 43HK25T74U TV model at work on Xmas do. I bought the bracket, mounted it on the wall, plugged the Chromecast and changed all my audio and picture settings to what I think are best. On the next days, the remote wouldn't turn the TV on or off. Bought new batteries and replaced the ones it came with, still the same. I asked Google to switch it on, nothing. Finally it turned on and all the settings I had changed were gone. I still struggle to switch it on as I have to unplug it and plug back in. Worst brand, worst TV, I would never ever buy one of this fake TVs in my life.

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    CoveragePunctuality & Speed

    Reviewed Nov. 26, 2018

    NEVER BUY A HITACHI!!! SAM's DOES NOT STAND BY ITS TV PRODUCTS!!! Same as other reviews. Purchased 55 Hitachi LED Flat Panel from Sam's Club 2 years and my screen just went black this week. Sound still intact, just no picture. Sent information to Hitachi, this is their response... "Your LE55A6R9A/CH5JL27989 is outside the coverage of Hitachi’s 12 month limited manufacturer warranty." So not only do they not build a quality product, they don't stand behind their products either. $400 disposable TV. Told to go to SEARS, told no part available - TV Repair Company wanted $200.00 to fix with no guarantee. Waste of time and money - Recall needed/Class Action!!! 13 months and rarely used bedroom TV - My LG is 16 years and going strong!!!

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    Customer Service

    Reviewed Nov. 20, 2018

    I purchased this Hitachi 55" TV from Sam's Club in 2016. 2 months ago I attempted to turn the TV on to watch the Morning News as I dressed for work. I got sound but no picture. I turned off/on again. Googled the issued then I unplugged and an made another attempt. Still no pic. I called the manufacturer and b/c it was beyond the 1 yr warranty, they refused to help. So I could go thru some dispute process. I have a 12 yr old Sony that works fine! I don't have money to buy new TVs every other year. I am extremely disappointed with this experience and I will never buy this product again! BUYER BEWARE. I GIVE THIS PRODUCT ZERO STARS!!!

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    Reviewed Nov. 4, 2018

    We purchased this television in May of 2016 from Sam's. There were several other options but we felt that Hitachi was a good name brand television since our television prior to this purchase was a projection 65" Hitachi 1080ip we bought from Conn's in 2004. We probably would have still owned this TV if my husband would not have shot the screen with a pistol in 2016. So as you can see we had the television prior for over a decade. Was expecting the same from this one. I didn't even try calling after reading the messages here and it had been over two years now since our purchase. I had the television on all day and it just shut off? Could not get it to turn back on. It was not a breaker and our television was on a surge protector? So I have no clue as to how the two year old television died. I can only assume it is not the best quality as we thought we were getting like before.

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    Reliability

    Reviewed Oct. 21, 2018

    Same as other reviews. Purchased 60 Hitachi LED Flat Panel from Sam's Club 2 years and my screen just went black this week. Sound still intact, just no picture. Tried some troubleshooting (ie. unplugged from the outlet, confirmed video display settings, etc.), but to no avail. Most LEDs are known to last for years, this Hitachi brand is just not worth it.

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    CoveragePunctuality & Speed

    Reviewed Aug. 21, 2018

    Seem to be having same problem as all the other reviewers, 55" TV is 2 years old, it's a bedroom TV so limited use. Picture went out, sound fades in and out. Purchased at Sam's Club. Have had many TVs over the years that have lasted forever. Very disappointed to say the least not only for the poor quality but because it's a pain to unmount from the wall a TV of this size after such a short life. Sent information to Hitachi, this is their response... "Your LE55A6R9A/CH5JL27989 is outside the coverage of Hitachi’s 12 month limited manufacturer warranty. If you would like to appeal this decision, you may do so in writing by sending a letter to our Customer Service Appeals Committee." So not only do they not build a quality product, they don't stand behind their products either. $450 disposable TV. A complete waste of time and money :( Never again will I buy from this company.

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    Reviewed May 9, 2018

    This TV was purchased during the holidays 2015 from Sam’s Club. TV was pretty good, sound not great but overall an OK TV. However, this past week it only has sound with a black screen. Looking at these reviews, this is a common problem but the company does not care. Will never purchase a Hitachi TV again and will recommend against them to friends and family. A TV should last more than 2 years.

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    Verified purchase

    Reviewed May 3, 2018

    I bought this 55-inch Hitachi Roku TV at Best Buy online and used it sparingly over about 18 months as I was only at home about 5-6 months of the year.

    Despite this rather limited use, I encountered the same problem as everyone else writing these bad reviews--the TV screen went blank and the sound remained functional. The TV repairman reported the same diagnosis as attested to in other reviews--led lights in the screen are connected in series (like Christmas tree lights), so when one goes out, they all go out. It's not economically practical to repair this defect. With such widespread evidence of these TVs failing, it seems like a design flaw. With no backup from Hitachi, seems like a class action is in order to get them to be responsible. Anyone interested?

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    Price

    Reviewed April 30, 2018

    Owned an HITACHI TV 55" Model LE55A6R9, Serial # CH5EGO5307. Approximately 2 Years old picture and volume just went blank. Saw similar reviews, seems an inherent problem. Is Hitachi trying to fix the issue? These TV's are too expensive to only last 2 years. Shouldn't all electronic devices be getting better? Not worse.

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    Verified purchase
    Customer Service

    Reviewed Feb. 7, 2018

    I purchased this 55 inch television on March 23, 2017, and Sunday morning the TV picture would not show but it had sound, so I contacted Hitachi because I see that it was still under warranty so they gave me a case number and I had to wait 24 hours to be contacted after they reviewed my case. So I get an email today saying that they could not do anything about the television. No refund or cannot repair because the panel whatever that mean is discontinued, but I tell you one thing this is one of the worst companies to purchase anything from and I will never buy another one of their products. I just wish I would have read these reviews before spending almost $500 dollars on a television that only work for 10 months top.

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    Reviewed Feb. 5, 2018

    I purchased the 55 inch Roku Hitachi TV in 11/2015. In 08/2016 the picture went out and all I had was sound. I contacted Hitachi since the TV was still under warranty. They gave me the option of a refund or a replacement TV. Thinking it was a fluke, I opted for the replacement. Now it is 02/2018 and the same thing is happening. The TV is out of the warranty period with the manufacturer but I did purchase a 4 year extended warranty when I purchased the television. I will be contacting them to see what my options are. If they offer a refund, I will gladly take and never purchase another Hitachi TV again. Unfortunately I purchased a 60 inch for my daughter for Christmas. No problems yet but I also purchased an extended warranty on that one too.

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    Coverage

    Reviewed Jan. 12, 2018

    The battery compartment slide door will not secure and consistently slides open whenever you use the remote. I contacted them to get a replacement door - probably 15 cent item - and they told me they would not do anything for that because "unfortunately that is not covered" - they even said that some of their customers use tape to secured the door - Huh!!! Not only is that an admission of product failure but it indicates just how much the organization falls into the schlepper category - embarrassing! In all fairness the 55" TV Model 55R7 and remote work fine but this exchange tells me a lot... Purchased at Sam's Club 5/26/16.

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    Reviewed Dec. 27, 2017

    I bought an 55 in Hitachi Roku from Sam's on July/2016, now I have sound and a black screen. Unbelievable that this TV lasted a little over 1 year... Who wants to buy a TV every year... Do not buy this brand. I'm very disappointed.

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    Reviewed Oct. 30, 2017

    Purchased a 55" Hitachi TV from Sam's Club during the holidays of 2015. TV was manufactured in Sept of 2015. It's not even 2 years later and the tv has stopped working. Should have read the terrible reviews about Hitachi before making the purchase. Lesson learned.

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    Reviewed Oct. 21, 2017

    Got a Hitachi TV from Sam's Club and at less than 2 1/2 years old it has completely stopped working. Never buying that brand again. Same experience with a Samsung TV. It made it to 3 years and quit. The Hitachi was a 50" and the Samsung was a 40". Throw away economics I guess but I do not have the money for it.

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    Customer Service

    Reviewed Oct. 17, 2017

    When we purchased the tv it worked fine for 5 months. Then one day it refused to come back on. The red light comes on and won't progress to blinking blue and red. We tried rebooting, changing batteries in remotes. This model has no buttons which is insane. It only works by remote. Hitachi does not respond whatsoever. If I do get someone it is terminal hold. Never will we buy Hitachi again.

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    Reviewed Sept. 26, 2017

    Purchased this TV from Sam's Club March of 2016 and the LED back light failed April of 2017. It was 13 months old and Hitachi basically told me to pound sand. This unit now has a very bad reputation for LED light failure leaving the TV with sound and a faint image if you shine a flashlight on the screen. I can fix it myself but I should not have to on a new TV. I have 2 other Samsung 60" and 1 Vizio 80" that have been absolutely trouble free for 4 to 5 years now. Hitachi wired the LED lights like Christmas lights and when one fails the TV is a boat anchor unless you are talented and unafraid to dig into the innermost workings. I would definitely steer clear of Hitachi.

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    Customer ServiceCoverage

    Reviewed Sept. 21, 2017

    I normally buy LG electronics and appliances due to their longevity and great customer service. This 49" Hitachi television was on sale last summer (2016) at Sam's Club and it looked to have a great picture and included what appeared to be a decent warranty. I should have researched the reviews first and read the fine print in the warranty. I plugged it in last July and it lasted just long enough to exceed the One year "limited" warranty Hitachi provided for a brand new product. The picture went out early this month (Sept. 2017). It would appear this is common since Hitachi customer service seemed pretty familiar with the problem. Bottom line is they won't fix it; they say it is out of warranty. Which, in truth, it is. By about 5 weeks, give or take a few days.

    I started looking around on the reviews and sure enough, it seems to be a consistent issue in the past couple of years with Hitachi TV's: TV picture fails just after, or not long after the one year warranty expires. I followed all of Hitachi's instructions for mounting and operating, so that's not a factor. After a week of phone calls, emailed photos and receipts to Hitachi customer service, here is Hitachi's reply to my request for assistance in replacing the picture tube:

    "Your LE43A509A / CH6AMO4999 is outside the coverage of Hitachi’s 12 month limited manufacturer warranty. If you would like to appeal this decision, you may do so in writing by sending a letter to our Customer Service Appeals Committee. Please understand that a response will be sent to you at least 30 days after the Committee’s receipt of your letter. After filing your appeal, all communication in regards to your case will be required to come direct from the Appeals Committee as they function above and outside of the 800-HITACHI call center. Please include in your appeal: a. your full contact information, b. complete bill of sale, c. any prior service history of the unit, d. your desired outcome. You can write to this address if you opt to appeal the case: Hitachi America DSD Customer Service Appeals Committee, 2420 Fenton St., Suite 200, Chula Vista CA 91914. I recommend you send the letter via trackable means so that you can ensure the letter is delivered."

    In my initial call to customer service support and in my subsequent emails, I have provided them with photos, videos and all of the documentation they are requesting here. There has been no previous service on the tv, it's barely a year old. So if I'd like to jump through more of the same hoops and resend all of the info I've already sent, I can send a letter via USPS registered mail, And then have the privilege of waiting at least 30 days for a reply, again via US mail. How is it that an electronics company which sells mass amounts of modern entertainment, appliances and communications equipment would prefer to communicate with it's customers via stamped letters? I'm going to go and purchase another LG since the 39" LG TV I purchased in 2008 is still working beautifully, as are my other LG products. I will chalk this up as a lesson in Latin: Caveat Emptor.

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    Customer Service

    Reviewed Sept. 7, 2017

    I purchased a 55" Hitachi HDTV (model #LE55A6R9) in [late] November 2015 from Sam's Club. On September 5, 2017, the picture and sound does not work on the television. I always felt Hitachi was a great brand but am disappointed that the TV went out in less than 2 years. Shouldn't this TV last longer than 18 months? Unfortunately, I did not buy the extended warranty but felt I would get a longer TV life than 18 months. I emailed Hitachi support on September 5, 2017 to express my disappointment/concern. As of date I have not gotten any type of response from them.

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    Price

    Reviewed March 13, 2017

    The Hitachi TV was a good set--there is no picture now--replacement parts N/A and costly to repair. New sets are cheaper. The TV had a projection in it. The set died in May of 2016--bought in 1999? In checking on prices to get it fixed, the part was either not available or over $300 available from overseas (Japan?). Newer TVs can be purchased for $600--we paid almost $1700 at the time. The TV started having problems about 2011 (continuous picture wouldn't stop), some interference that became annoying as it was too often. Then, one day there was no picture--the sound was OK. Trying to play a movie on CD was awkward--2 remotes are needed.

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    Customer ServiceInstallation & SetupStaff

    Reviewed March 10, 2017

    I have rang the company Tempo about my tv which is only 13 months old. The first time last year the remote would not work. Also if tv did display initialize you can't do anything with it other than turn tv off as at power point. They sent out new remote plus usb with update on it. I installed the usb and tv worked fine for couple of months. Now its not working properly again, I rang tempo again. They sent out repairman on the 6th of March who said the motherboard was not working properly and I would get a call from Tempo.

    As of the 9th I hadn't heard from them so I rang, spoke to a women who gave me a name and said she would ring back. Well it didn't happen so today I rang again and spoke to a man who his name. He checked about tv and said they didn't a part for my tv and I would have to wait at least another month for it to be fixed and also told me the women I spoke to by the name I was give didn't work there so now I am waiting for the guy ring me back and tell me what they will do as I said I wasn't happy and was going to Fair Trading. BEWARE. DO NOT BUY THIS BRAND OF TELEVISION.

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    Verified purchase
    Customer Service

    Reviewed Jan. 31, 2017

    Absolutely poor service. Wrong item delivered. Devastating issue management. Poor customer service. Deliver wrong but expect customer in own time to go to store to return wrong product. No pick up. 3rd world service. Do not buy anything!

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    Reviewed Dec. 22, 2016

    We have 2 32" TVs both manufactured on Oct 15, 2015. We bought them Dec 19, 2015 and both broke within a week of each other... same exact way. Now Hitachi is says it is not their issue and they will not replace the TVs. I will NEVER buy another one of their products. If you are look for electronics I would recommend stay far away from ANY Hitachi product.

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    Hitachi TV Company Information

    Company Name:
    Hitachi
    Website:
    us.hitachiaircon.com