f.y.e. Reviews

I am a college student paying tuition and books out of pocket. My job is working remote as a training manager for hotel call centers. When buying my sister a gift at the Town East location last July the store clerk offered a discount if I provided my email for a Rewards Membership. Wow - great marketing! Fast forward to today I realize they have charged me $11.99 per month. I check my emails, no receipts or statements of the transactions. I call the support line and spoke to an agent by the name of Serena/Selena and explain that I haven't even used the membership since the first purchase!

I shop at f.y.e. maybe once a year. When I checked out cashier asked if I wanted a rewards card. I asked what it was and she said it was free and like a supermarket card. I said okay and ended up with a 11.99 charge a month later on my charge card. What a dirty way of stealing from people. Beware of shopping there. I won't ever shop there again and will tell everyone I know about this.

I have major issues with this order and needless to say I will absolutely never do business with the company again as result. My order was split in two shipments, one on tracking was sent back to f.y.e. as delivered god knows why. The other has been sitting on USPS accepted since the day after I put in the order. ALSO I never received a refund for the item that was out of stock on my order. I need a refund for the canceled item. I need either a refund for the shipment sent back to you or that order reconciled. And I need an explanation as to why the second shipment is still sitting in accepted. Ordering gifts on Cyber Monday and after Christmas still fighting your "customer service" for resolution.

My wife stopped in to pick up a couple of movies for Christmas. A simple purchase, right? Should be uneventful. At the register she was asked if she wanted to sign up for the rewards program. She declined. The woman persisted. She declined. The woman said, "Oh, it's free; it's like a Kroger card." BS. In trust, she finally just says fine so she can leave the store. The next thing she knows, my wife was signed up for some subscription rewards plan at FYE with a $12 monthly fee? No. She called customer service to cancel and was given some BS about 10-50% off going to the movies, eating out, shopping if we just send in our receipts?

I wanted to order a 6 in 1 turntable from this shop, and though it was considerably more expensive than other sites, I thought I'd give it a try. It turns out, at checkout, that the shipping cost for the $120 turntable was $112! After researching, I discovered that they ship $5 per pound, which is atrocious for some of their heavier items. All things considered, there are a million other places you can buy items like these, with half the concern and cost.

I NEVER write reviews, even when I have bad experiences, but this one is just getting out of control. I go into F.Y.E to buy a little $6 keychain and the cashier is a little pushy about getting me to sign up for the backstage pass. I agree to sign up because it's free, and because I work in customer service and know signing up people helps the employee out as well.

Cashier asked if I wanted to sign up for free rewards card. I have a rewards card for almost every store and thought nothing of it. After I signed up the cashier said I could cancel in 30 days. Red flags! Then she tried to get me to sign up for free magazines. I questioned this, as they were expensive magazines. She said, "Well, free for 3 months then you pay for the subscription." I told her no. I immediately went home and tried to cancel, the call center is in India and was told I can't cancel. She said it was because I was a new member. Working on canceling now and will cancel debit card. The cost is $12.00 a month for this membership! Say no, no, no and only use cash when paying at FYE!

On October 14, 2018, I placed an order for a tote bag. I selected and paid $15 for expedited shipping. I was never informed that this product was not in stock. Instead, FYE indicated that this would arrive by October 21, 2018 if I selected expedited shipping. As of today, nothing has even shipped. I have contacted FYE on several occasions asking when this will ship. They cannot provide me any confirmation on when this will ship. Therefore I asked for the order to be cancelled. They said they cannot cancel but I can request a refund after this ships and I send it back. If I go this route, I will be out for the $15 expedited shipping plus the return shipping. This is false advertising. FYE should state that this product is not in stock. Additionally, they should not provide a date it will be received by if you pay for expedited shipping.

I placed an order more than 10 days ago, not yet received, and the chatbot from the customer service email will NOT give me any information about where the order is. Just re-sends the link to their shipment order timeline page. I paid for expediting, right now I've no goods, paid for services, and cannot get a person to respond to me! I tried to complain via BBB, but I am not sure how to point it to an online store. This is just beyond frustrating. I'm a young kid, I don't have money to burn. I just wanted to get something cool and nice, I wanted to have a cool Halloween.

Check your credit card statement. They list the cancellation number in the detail information. They won’t do a refund and it’s your word against theirs. They apparently explained everything about the charges when I signed up... with a growing checkout line. Store owners are used to angry calls... just part of the job. Good luck trying to get a back payment... I tried, they wouldn’t work with me even though I never used the benefit card that probably went out in the trash with my purchase receipt.

Placed an order for an item that was listed "In Stock" and paid extra for expedited shipping (4-7 day delivery) and then a week later they haven't even shipped the item. They have refused to refund and don't seem to want to give me any info on when the shipping will actually occur. Normally not a huge deal, but this was a gift.

Paid $25 for rush delivery, but 5 days later item hasn’t even been sent to USPS to begin shipping (supposed to be delivered to me in 4 days). Now FYE “customer service” says they cannot change or cancel an order once it is “in process.” Guess “in process” means once they have your money, NOT that they’ve actually done anything like delivering the product as promised. SCAM ARTISTS, stay away!

So annoyingly enough they sign you up for a magazine subscription that once again I was never told about and they make the cancellation process drawn out and I believe something needs to be done. I don’t know if you need to train your staff to explain all the charges and what the membership really is instead of getting as many people to sign up as possible and not telling them all the major details like, "I don’t know we sign you up for things you don’t want and charge you twice for a fee you didn’t know about."

I was very displeased with my encounter with f.y.e. when signing up for the membership. I was told it was free then I started to notice I was getting billed and they told me it was taken out monthly. I called to ask about this and was told when I wanted to cancel I would get a refund which I didn't get because they "can't do that".

I got the backstage pass because my cashier insisted I get it but never told me it charges every so often, not even once a month. Just random. And I called to cancel it back in December because I saw that it started charging me. They WOULD NOT let me cancel my account. They kept insisting that I keep it and they even lowered the price so I would keep it and I kept telling them that I just wanted it canceled and then the guy promised me that after the payment went through in January I’ll never be charged again. It’s now end of August and I got on my bank account and noticed that I got charged again. So I called as soon as I could to see what was up.

I was totally scammed by f.y.e... when checking out I was offered a 10% discount on that day's purchase and discounts on many things and places listed on the brochure. At that time I never picked out or purchased any magazines... just the CD I bought. After getting home I looked at the brochure and realized that I would never use the backstage pass discount card and immediately called and cancelled it. I cancelled it the 30th of May and figured I had taken care of it. When I went online to check my credit card account the 3rd of July I find a charge for $83.50 for magazines.

I order a shirt on this website. The shirt was from The Office. It had Stanley face on it from The Office saying, "Did you stutter." My first issues is it took over 2 weeks to be delivered. My 2nd issue is the shirt was 15.99 after shipping fees it was 21.19 cents. The first time I wash the shirt Stanley face almost complete fades off. I paid 21.19 cents for this shirt. I just ordered it. It got to my house August 5th. I wore it and today is August 9th. Half of Stanley face is faded off my shirt. Did not even have this shirt for a week. Wore it once and the face on the shirt is fading away. I recommend that people dont waste over 20 dollars on a shirt that you wear once and the face and the words fade away.

Was deceived into signing up for their loyalty program (VIP backstage). Was offered 10% off my purchase that day. Was told was like supermarket rewards card. No credit card and doesn’t cost anything. Got home and read brochure it’s 11.99 after 2nd month. Called immediately to cancel. Spoke to their office of president at F.Y.E. VIP program. Since reg rep would not send me something in writing verifying my cancellation. Was told they don’t train their employees like that. After reading others' reviews of similar incident I’m surprised they aren’t fined. Very upset at F.Y.E.

I always thought FYE was an ok store to buy stuff at. I will never shop there again after what I just went through. They tell you that signing up for a backstage pass is free and doesn't cost money. Then they automatically sign you up for a magazine subscription that you have to cancel separately from the backstage pass (which they never mentioned). The employee in the store flat out lied to me about this and when I contacted customer service they said they had nothing to do with the magazines. They hustled me out of money with their little scam.

FYE Backstage Pass - I am amazed at how many people have been deceived by that 10% discount they offer at this company. Had I just said no...then I wouldn't have been on the phone today demanding back the $144 they took out of my account. It slipped by for over a year and I cannot believe I didn't notice until just last month. Guess I looked at the right time. The employees are taught to lie and that's a BAD way to do business. Eventually FYE will have none if this keeps up.

I walked into my local FYE and was asked if I wanted to sign up for a free trial. I was told it would grant me 10% off on my purchases in the store in the future if I created an account, so I did. What they didn't tell me was that they charge you at random for the FYE VIP membership even if you never asked for it. I created my account with FYE over 2 months ago and I randomly got a $11.99 Fee for this "membership" that I never signed up for.

This is a perfect example for a huge site, which claims to have stuff in stock but certainly does not... I paid overnight shipping and after the order did not arrive I reached out to customer service (Nicole) who gave me a tracking which shows the item never shipped. Nicole now says she needs to "investigate" where the order is (it never shipped!!) before she can refund my order plus the expedited shipping cost - AVOID AT ALL COSTS. I still don't have my money after more than 2 weeks.

Paid them over a week ago to order 3 albums and paid an extra 16.49 for rush shipping which says 2-4 business days. They shipped it media mail which is the slowest cheapest method of shipping and cost approximate 4 and a half bucks. They will NOT refund me for the shipping charges and PayPal sadly says that they don't get involved in the shipping charge aspect. I will NOT do business with them again.

This is the first bad review I have ever written in my life :(. I’m sorry. I feel kinda guilty about writing a bad review but I’m not going to be mean. I will be nice :). Fye backstage pass took advantage of a girl like me. Checking out at fye I thought I was getting a rewards card. The clerk never told me it was a free trial and I would actually get charged! I was rushed through it all. Never told any info about how my card was being sent out to these two companies and the next few days I have these weird charges for these magazines and stuff!

When I was checking out the clerk told me about the Backstage Pass membership and that it was free. Imagine my surprise when I check my bank account today and see they have charged me 11.99. Which means they kept my credit card info without informing me. As I signed no agreement for a month to month plan I will be disputing the charge. Shameful business practice.

My first time being burned by FYE was around six years ago when I attempted to preorder a deluxe edition of Mass Effect 3 before it came out when no other companies had any left in stock. FYE said they did and processed my preorder without issue. When the game came out, however, I didn't receive my copy of the game and I wasn't informed of any issue with the order until a WEEK after the game had been released. Recently, however, they definitely outdid themselves. I went into a store at Florence Mall in Kentucky and purchased a few CDs from their store for my car. While I was there, the cashier offered me an opportunity to join the FYE Backstage Pass VIP program that they have there where I could receive special offers and free magazine subscriptions with my membership. The cashier told me it was a one time charge and would cancel automatically if I didn't renew the membership.

I as well would love to rate their company a no star. Yesterday, I went to f.y.e. to buy some snacks. The cashier offered me the f.y.e. Backstage Pass VIP membership and indicated that I will save up to 10% on my transaction. I said yes, after I was done signing. He then mentioned that I had 30 days to cancel before the trial ends! That's when I knew that I was deceived! I get out of the store, and I quickly called to canceled. The lady who answer was quick to accept that I needed to cancel the f.y.e. membership. Then I read some of the reviews below. It appears that they also sign you up for a f.y.e. magazine subscription?

I wish I could give them 0 stars honestly. I was in the store a while ago around the beginning of January browsing for a record to buy as a gift. The record was kind of expensive but I decided to get it anyway. It was right before closing time as there was a "snow storm" and the employees were rushing the customers out so I went up to the counter to pay. The cashier rushed through my purchase and asks "do you want to sign up for this discount card, it will save you 10%" and I thought sure, why not - this is an expensive item to begin with. She did NOT explain it was a "free 30 day trial" to their ridiculous membership. She did NOT mention I would later be charged 11.99$ if I didn't log on and cancel my "subscription" before the 30 days were up.

F.Y.E. Backstage Pass Blitz Sale - FYE has some cool stuff that I like but one thing I do not like is dishonest transactions. The guy working the register asked me if I would like to be registered into their loyalty program. As with most customers I assumed this would be a program to track purchases and rack up points etc. The guy waits until at the end of ringing me up to inform me that it's $12.00 a month, after seeing I was not pleased he proceeds to tell me I have a month cancel and it can easily be done online with a couple clicks.

“VIP” membership - What an absolute scam, & mistake on my part. They bribe you in store with a 10% discount, asking you to sign without mentioning the fact that it's a $12 monthly subscription for garbage magazines nobody wants. They know nobody is going to stand there reading the fine print with a line behind them. Hey FYE, if you're so desperate for dollars that you have to trick paying customers into some lame magazine subscription, MAYBE just maybe it's time to call it quits. Nobody buys CDs anymore & nobody wants your garbage merchandise. The only reason I went to FYE (for the first time in 10 years) is to buy last minute T-shirts as a gift. Well, never again. & when you want to cancel, be prepared to deal with an annoyingly upbeat automated system that goes on & on telling you it would be SMARTER not to cancel. Un. Believable.

I am extremely upset at FYE Backstage Pass. I signed up on Black Friday knowing I had till Christmas to cancel. I called the number on the back of my booklet. They gave me a week before Christmas to cancel and the lady tried to encourage me to keep the backstage pass twice. She even offered to reduce the monthly rate. Again I told her no and she very quickly told me she “cancel my service and have a good day” before hanging up on me. No confirmation. No nothing. That should have been my first hint. I got charged at the end of December and January for $11.99 after I canceled my subscription. I called today to get it sorted out and canceled, with a confirmation number, but I can't get a refund. I have never had this problem in the past, but it will be something I will never forget. FYE and the company they use to “gain a profit” have lost my business for life. BTW, the magazines I didn't ask for charged me their monthly rate as well.

My 17-year-old son loves FYE. It is one of his favorite stores. He went in a few months ago and was approached about a backstage pass deal and he could save money on the purchase he was making. When he got home and showed me what he signed up for I immediately had him cancel as he did not fully understand what this rip off of a service was. Well, he got a charge on his debit card for $23 a few days ago. Upon further investigation, we discovered it is a magazine subscription that was somehow related to the backstage pass. This was not explained to my son. I have spent countless hours trying to get this canceled with zero help from FYE. I will never shop there again and I will go out of my way to tell everyone I know about our experience as well.

I bought a couple of items at this store. The cashier asked if I wanted to enroll in their loyalty program. I said sure thinking it was like my CVS or Kroger card. I was also told that I would receive a free issue of a couple of magazines. Well, this month I noticed a charge for their loyalty card. Looked at my account and it was charged last month as well. In addition, I was charged for the magazines this month. I called their customer service and asked for a refund since I was never informed by the cashier or the paperwork for the card that I would be charged. They would only refund one month. I had to call another number for the magazines. Fortunately, I was fully refunded from them. I will never shop at an FYE store again. What a scam!

On September 12th, I ordered two of the dog banks. Got an email from the company that the order was on its way. Sent them several other emails with no response. Never received the items. If anyone has information about this company, please pass it on.

Before Christmas, I purchased a number of CDs at my local FYE, and the cashier asked me to join the VIP Backstage Pass to immediately save 10% got my $120 purchase. I said sure, and he clearly stated that I had 30 days to cancel and owe nothing. He circled the cancellation info on the brochure, and if not cancelled I would be charged $11.99 per month. Well, the "benefits" are not worth that, unless you spend $120 per month!

I went into the local F.Y.E. store at the mall because they had turntables on sale, went to the register to pay, and was offered to join the f.y.e. backstage pass club, which was described to me as "free". I was given no membership card, nor was I ever informed I would be charged $11.99 a month later. This is a blatant scam to try to get money from people. I will NEVER shop here again if they are willing to OPENLY LIE to their customers like this.

I ordered five of the dog banks back in August 2017, and I was given a response as a “thank you for your order” via messenger and email! My order supposedly shipped about a month later, But I never received the items. I left numerous emails, and tried calling, with no avail, since the company is not accepting phone calls and the website seems to be down. Interesting. I am furious because I am not made of money, and these banks were for my grandchildren. I requested my money to even be sent back to me if they could not fulfill my order. The customer care or customer service does not return emails either!

I signed up for a free trial of FYE's backstage pass and the cashier told me I had to select some magazines to get a free issue of. There was a long line and my eyesight is bad so if there was any fine print I was not able to see it. Anyway, They apparently signed me up for a year subscription for time and people magazine for a total cost of $108.00. I called FYE's backstage pass service line and was told I had to call a third party. I was sent to an automated line that had no discernible option to get a refund on the amount that was already charged to me. I then had to track down the customer service line for people magazine who could not help me but advised me to call 1-877-813-0320 and then press 0 to speak to a live representative.

Along with other reviewers here, I too was fraudulently charged for magazine subscriptions I did NOT want! I tried numerous times to correct this and ordered new bank cards twice but they kept charging my account anyway. I ended up closing my account and switching to a new bank altogether over this mess! I will NEVER spend another dime in FYE and if any of you consumers do shop in there, please be safe and use cash... never use a card!

Made a purchase for my daughter at their store in Altamonte Mall. Asked if I wanted to join their rewards club, I was assured it did not cost anything, I didn't want to pay for anything additional. Lo and behold, my credit card starting getting charged a membership fee and magazine subscriptions, which were not authorized. If you ever buy anything at this store using a credit or debit card you need to pay close attention to fraudulent charges for many months or years, the last time we shopped at this store was 6 months ago.

When purchasing a few items last Christmas from F.Y.E., I was signed up for 3 "free" magazine subscriptions. I cancelled all of them, so I thought. I saw a statement today with a magazine I didn't sign up for, charging me for something I didn't ask for or sign up for. I called the toll free number, sure enough they've had me signed up and charged since December. This was outright fraud and deception.

My daughter's credit card information was taken without her permission, she was offer the backstage pass, she specifically asked if there was any charge for it, they said "NO", she got the papers but never finished the registration process, she made a purchase that same day on the store, and they took her credit card information from that purchase. It didn't happen just to my daughter. It has happen to some of her friends too, and the moms had to get involve to get their money back. They charged my daughter from December 2016 to July, twice in May, they offered to return only 4 payments. I had to speak with a supervisor to get all the payments return to her. Shame on this company, this is stealing and lying, it's a big company shame on them. I will never buy from them again and so is my daughter and her friends. It's not the only company to buy stuff. Don't be fooled and don't trust this company.

If after you start with promo make sure you cancel it afterwards cause they will continue to bill you and even after you cancel the subscription make sure you check your account because I had to cancel it 3 times and they will continue to charge you even with reference numbers. I hope this review is helpful to someone. This company is full of crooks who will try and find any way to scam anyone they can. Absolutely horrible customer service as well. Has people with foreign accents who say their names are example Glen and it's a women with an accent so bad you can't even comprehend what they're trying to say half the time. And if you try to say something they interrupt you.

I hope this goes away finally. I have a confirmation #. I was getting charged $11.99 a month on my Amex for an FYE backstage pass I never signed up for. I tried getting it disputed a number of times with Amex but my name was not connected to the FYE account. To use the pass in the store you need a card I never got and the card and the pass and credit info for my Amex was under my husband's name (different last name than mine) who never goes there. I got a cancellation #. I would love to recover a good deal of money but now all I want to do is make sure that it goes away for good. This seems illegal but if they fixed it (they were certainly efficient about it) I will just leave this review as a warning to others.

I am a regional manager from IBM and I frequent f.y.e. at Northgate Mall for CDS. I encountered the manager there named Tina. She was very disrespectful. Talking on her cellphone while I was requesting a return on a spinner for my son. She also called a associate ** when she sent him to find a item. His name was Terrance. She doesn't need to have a job. She ruins the mission statement of f.y.e. I went to the Cary store. I will never shop there again.

The VIP Backstage Pass is an absolute joke. I received no notification that the trial was coming to an end, I never even made the account, my card was just automatically charged even though I NEVER gave ANYBODY any sort of information. I only used my card when I was checking out. I didn't expect my card to be charged like that but it taught me a lesson to read the fine print especially on a card I don't use that costs $12 a month and $9 to cancel. They don't tell you THAT in the store. I'm not mad at F.Y.E, I would probably even go back, but save yourself some stress and don't buy the pass unless you are 110% sure you will use it. For me, it was a waste of money since I only went in there one time to buy CDs for someone else.

FYE/TME magazine subscription promotion. Purchased items December 2016 at FYE in Jacksonville, FL. I was offered the FYE Pass as a way to save money. I was told there was a $11.99 monthly charge after the one (1) month trial period but the store ensured me they would call to remind me to cancel it a few days in advance. They did, however I missed the call and never listen to the message until after I was charged. No complaints in that regard because they did call me as the implied at point of sale.

In November 2016 I purchased something from this company. The cashier asked me if I wanted to sign up for their FYE VIP membership. I asked him if it cost anything and he said "There is no fee, it just gives you some perks." Well, I've worked in retail before so I know many times they'll have a goal for this sort of thing. I never shop here but I figured that it's free, so I'll just sign up to be nice. I paid for my purchase with my credit card and left. So now, in March 2017, I checked my bank statement (linked to the credit card I used at FYE). I noticed a charge I hadn't seen before labeled FYE VIP Backstage Pass. So I google it and I realize what it is. Except I NEVER agreed to pay any money for this, and I certainly did NOT give them my credit card number for this purpose. I google it some more, and I find out that I am not NEARLY the only person this has happened to.

I went into the store in Mesquite, Texas Town East Mall to buy a Wonder Woman blanket I saw in the window. The young man at the counter asked me if I wanted to join their free club. I asked if there were charges and he said no. He asked me my favorite magazines for what he said was a survey that would put me in a drawing. I told him US, Entertainment Weekly, and Newsweek. He then told me I had to sign for my credit card purchase. I asked him if my personal information from the free membership would be shared and he said no. Several days later, I get an email welcoming me to their club and telling me I would be charged 11.99 for my membership. I call the store and they tell me I have to call customer service. I call customer service and they tell me I have to go into the store and I have to call the magazines to cancel. I thought to myself: What magazines?

After my experience and reading all these horrible accounts of them scamming money I don't understand how they are still able to do this!! Almost four months after cancelling they are taking random amounts of money out of my account! I've been trying to reach a live person and all I get is more "special promotions". Now I get a recording that says the number is no longer taking incoming calls! Hopefully my bank will get somewhere and the hundreds of dollars can be returned to me! You, as a company, should be ashamed!

I was signed up for this f.y.e. Backstage Pass thing. I just want the charge to be canceled (because it overdrafted my bank account and I had been told it would be canceled). I called f.y.e. and they said that they can't refund it because I never paid them. I explained that I just wanted it canceled. Well, the woman on the phone refused to do this and was trying to argue with me about how they do not owe me any money. Well, I don't want money, I just want the charge canceled!

After a purchase a year ago, we were added to this backstage VIP group as a temporary member. Once we started we knew we would not use it so canceled it. FYE continued to take the funds ($11.99) from our account even though we never used it. When I called to find out why we were still being charged I was told that the member who canceled it should have given us a 10 digit cancellation number. Of course where I didnt have it, there was nothing I could do. So I am out a years worth of monthly charges. FYE can kiss off, and will never get a penny from me or anyone I know.

There are a few other companies listed in my complaint, but they are not the primary reason for my review. My husband purchased a record from FYE as my Christmas gift. Nearly nine months later, today, he checked our bank account to discover that we had been charged $17.50 for an ESPN magazine they had solicited to him. He was agitated and told me that when he was rung up, he declined the offer of the magazine and the cashier then told him it was a "requirement" for him to be able to purchase the record.

They charged me for a backstage pass I never even bought. They didn't even refund me the money they stole from my account. So now I'm short money and charged 12 dollars for nothing. Never going back to this store again.

FYE has stores all over the country and online. Back in Jan., I was shopping in my local store for my kids who like all the superhero merchandise. When I was checking out, the Sales/Associate asked me if I liked to save on this purchase and savings offers throughout the year at this store and many others by getting a BSP VIP card. She said it costs nothing to join. I like to save money so I said yes. She never said that if I didn't cancel this membership after 30 days I would be charged a monthly fee. Well, fast forward 5 months and I notice a transaction for $11.99 posting to my credit card for FYE. I wasn't shopping or did not buy anything from FYE on 6/23.

Not a great experience. I bought headphones here. Went to my car to test them on my phone. They sounded like crap. I went back in immediately to return the headphones. The lady told me I could not return opened electronics because somehow they can't sell them back. I don't know why that is a policy. Even Rite Aid let me return electronics. Strange policy. I'll never shop there again since they sell crappy electronics.

This is the worst experience I have ever had ordering something online. It was my boyfriend's birthday and I ordered a DVD for him for which paid 35 dollars. His birthday was a week away so I ordered express 2 days shipping for extra 13 dollars. The total came out to over $45. The movie took over a week to get to my house and when I emailed them it took a few days for them to get back to me and there is no number I can call. And by the time I got the DVD I didn't need it anymore.

I did not authorize or sign up for Backstage Pass. I rarely shop at FYE, and would NEVER have agreed to a monthly charge for a place I do not shop at. I buy something for my nephew the day they state I made the agreement, which is how they had my credit card information. I did not have a card or anything else from them to show I was a member nor did I receive anything in the mail. I will give the company credit. When I called, they did agree to refund my account, and immediately canceled the membership although the guy kept trying to talk me into keeping. I kept saying "but I don't shop there. Why would I join?" I got it refunded. I do intend to stop in and speak to the manager of the store this week.

Do not buy from FYE. I am disputing a withdrawal of $11.99 from my account for awhile. I have no recollection of going into this store. We use Movie and Game Stop and did not know where they are located until I googled. Only one store in town. The representative said although they are not authorized to repay the money they will gladly stop my membership. The supervisor then offered to repay of 3 months. After threatening class action lawsuit (which I intend to follow up) he gave me back 12 months. We shall see if that really gets posted. I do not know at this time how they have my information.

So I purchased something from FYE in August 2013. While there I was offered a VIP Backstage pass for free and I accepted. They did NOT make me aware that I would be charged 11.99 thereafter on a monthly basis!!! What's worse is that a misrepresent themselves by getting your credit/debit card info while you make that initial purchase and start charging without letting you know at all!!

Haven't used my credit card in a while and noticed a charged accrued of $11.99 from F.Y.E., a store that sells cds. So I reviewed through my entire c card statement and realized that I've been charged $11.99 a month since Sept 12, 2015. I was absolutely flabbergasted and appalled! I immediately called customer service and requested to speak with a supervisor. The supervisor stated she would only give me a percentage of my money back! I found that highly unacceptable and eventually was told all $59.95 of my money would be refunded in 7 business days.

I would like to say that I am incredibly displeased with FYE's CD printing services. I paid $15.00 to have Ben Folds' "So There" printed and got a sorry excuse for a CD. A low quality printer vomited out a grainy picture that was used as the front artwork of the box, and there was no artwork printed on the disk itself, just a line of text stating the artist's and album's names. The box itself was extremely cheap, something that you would put a mixtape CD in.

I was interested in the membership at first, but quickly found out I never used it so getting rewards was out of the question. So I decided to call to cancel my membership before I started wasting my money. I wasn't impressed with the people on the phone as they didn't listen to what I had to say and were over pushy. You might as well been talking to a robot. After several times of saying I wanted to cancel my membership and finally asking to speak with someone else he canceled my account. You're better off doing things yourself. Not impressed.

Worst service ever. Merritt Island, FL FYE is horrible. The woman who claims to be the manager is rude and has the appearance of a thug and reinforced the image by playing gangster thug music. They ignore you unless you bump into them and then they have a sarcastic tone. When you check out listen carefully. I listened to Ms. Manager flat out deceive a customer about the card thing saying it’s free and won’t cost anything then get a condescending tone when she didn’t want to join and said no… I remembered reading there was a charge but when my turn to buy my movies came I got lied to and told it was free. When I asked if there was a charge later she got rattled and sarcastic. Suppose the truth and honesty are not in the values of this place... I'm done with this place.

First off, FYE is a great store, gives you good prices for trade-ins and gives several opportunities to save you money. This includes the membership card that they offer. There are two different kinds: the Back Stage Pass and the VIP. The BSP is a 25$ card that you pay for at the register and it lasts for the entire year. Every time you use it, you get 10% off on your purchase and 20% off during your birth week (This is the card that I have because it is a better deal for my needs).

I purchased a membership card with a product because I was told it wouldn't cost me anything and I could deactivate it if I returned the product. I returned the product and was told the card was deactivated but I continued being charged monthly. FYE refused to refund me although I never used the card. FYE owes me $70 and has done nothing to fix the issue. I will never go to FYE again and will advise others to do the same.

My husband made a purchase with FYE back in May 2015. He's also made several purchases prior to this. Today I discovered the $11.99 charge on my account. I can guarantee, and speak for him, when I say that he did not agree to any consent of joining anything with them, considering how much of a stickler I am with money. I check my bank account several times a day. So when I discovered this charge, knowing full well that we never made that purchase, I called my bank. I also googled the exact name on the charged as to find any answers. My bank gave me the number to call, to have this cancelled and reimbursed. The phone number is 1-877-351-2131. I spoke with a customer service agent, named Scott, (from his accent, I will assume that this isn't his "real name") I told him, specifically I want no part of this membership, to cancel this, and I want a full refund of $11.99.

I was able to track down the charges on my credit card for the PAST 4 YEARS from this company. I didn't even know what company was because of the cryptic listing on my credit card bill. They should have their customer service number on there like many other service companies list on credit card statements. However, being that this company is a scam, I can see why they don't. Like the many other complaints on this company I do not remember signing up for this program nor was I told that I needed to call and cancel within 30 days. They have taken over $575.32 from me. I called and was able to get a year's refund but that is still only 25% of what was taken without my consent. I wish I could take legal recourse with them. If anyone is going in on a class action lawsuit let me know.

On April the 6th 2015, I purchased a 2 vinyl set of a new album which was suppose to include a bonus DVD (per the description). I purchased this item as a gift for a friend's birthday which was on the 13th (Monday) of April. Because the date was so close I paid for express shipping. I received the item on the 10th (Friday). I was able to give the gift to my friend on the 14th (Tuesday). After opening the package there was no additional media other than the 2 vinyls. I contacted FYE via email (customerservice@fye.com) which they allow for a 2 business day turn around and do not have a phone number for customer service.

So I got hooked into signing up for FYE's backstage pass program and was told that I would not be charged till after "the free trial" was over. The charge would be $11.99. When you sign up for their membership, they make you choose 3 magazines. I declined signing up for the magazines, and the lady told me I would not be charged for magazines, I'd just have the Backstage Membership offered. I cancelled just before the "free trial" was over and then a few days later noticed a $66 charge on my card. The charge was done by a magazine company. I called FYE about this, and the lady said "I'm sorry we are not responsible for this. We only handle memberships and not magazines." I told her that FYE signed me up for the magazine subscriptions with my info and card WITHOUT MY PERMISSION and she kept repeating her line.

I am a seafarer from the Philippines and we have our ship Liberty of the seas which is currently based on Fort Lauderdale. I normally go to Sawgrass Mills Malls to shop. I bought some DVD's at FYE and recently found that they have been deducting $11.99 since Feb 2014 as well as this March. I want to find out what number can I call because I am currently in the Philippines.

First.. I have no idea who F.Y.E. is. Today we received a letter in the mail addressed to my wife with the subject on the envelope of 'Payment Due Notice'. Opening and reading it tells us they tried to process a payment for our 'membership' and were unable to collect the funds.. thank goodness. Since they couldn't automatically charge any account, they ask us to fill out the attached page with our account number and send it back so they could charge our account and activate our $11.99 / month billing for ...what? Think how many of us 'older' folks would just put all the info on the sheet and mail it back without questioning it? Just a heads up. Next place to hear will WGAL TV 8's "On Your Side". They usually do a follow-up and a visit to jerks like this.

Fye is charging me 12$ a month for a product I did not ask for or want. I have emailed customer service seven times and called twice. I was told on my last email that I was removed from VIP. Today I was charged again and back to the email process over again. I have posted on FYE Facebook and Twitter with no response. Someone help please!

On 2/21 I went to the Waterbury FYE hoping to trade around 14 dvds, that when I left my house were all fine with very minimal wear. A girl began to inspect my dvds, when a man told her he would check them. I turned to talk to my friend while the dvds were being checked. When the guy was done all but 2 were acceptable, the 2 the girl had inspected. When I got home and rechecked my dvds they were all scratched and one was even cracked, a far cry from what I had seen just a few hours earlier. I asked to be paid the trade in value for the dvds, since they are now unusable or able to be traded in anywhere else. I was told no and to never step foot in any of their stores again. So yea, I had my property destroyed by an employee and I get banned. Myself and anyone I know will never go there again.

Last week I bought a Blu-ray on Bloomington IL store. I used to pay with my credit card. I was dealing with my child so I just sign for the payment for this Movie... WRONG! I got a surprise when I was reviewing my week Transactions and seems I also sign for some kind of monthly SUBSCRIPTION... of $11.09... **! I extremely recommend not to use Credit Card (better not to go there) on this store because you will not know if you a signing for what you are buying or a "subscription" you are not looking for Regards! An Angry Customer that WON'T ever put a step on this store!

I bought 2 Cirka PS3 controllers, those do not work well when playing online games. I decided to return those when I received a notice at FYE store that open box can't be refundable. I could get another product or same ones. Well the girl that I bought with told me that those are refundable in any case, surprisingly wasn't true. The receipt (that I read when trying to get refund) was clear, "no refund in open box". What FYE does is like that they put merchandise for sale, if works or not is not they responsibility, it is the manufacturing and you have to deal with them, not FYE. Do you buy a car without test drive? Do you buy Pants without try? Glad that FYE don't have those for sale.

My older brother is disabled, and buying movies makes him happy. He loved FYE, using his credit card for each and every purchase, but what he didn't realize was that FYE had signed him up for their Backstage Pass and was deducting $12.99 each month from his bank account. We only caught onto this when I used my credit card at the store to buy movies, and the sales associate not only on file but put the credit card under my brother's name. Once that $12.99 was deducted from my bank account, I called FYE with my brother right next to me, and we had to argue with the customer service representative that my brother did not sign up for a Backstage Pass account.

I just had a very utterly unfortunate experience with a manager at your East Brunswick, NJ store. I went in with just 9 DVD's to do exchange/sell. Without even looking at the DVD's, I said, "Hi, can I exchange these or sell them?" The manager, I believe she was (I have the sales receipt if you need a reference), said to me, "Is there any ** particular reason you chose to come to the store at 9:15pm when we close in 15 minutes?" I did consider a bad day for her but there is no excuse for treating people that way. I am a human being, 40 years old. The manager could probably be my child, and she speaks to elders that way?

In December 2010, I made a purchase at an FYE retail store. The clerk convinced me to sign up for an FYE membership and explained that I could "check it out then call to cancel at anytime". I was under the impression that there would be an annual membership fee. Around March 2011, I decided to cancel the membership. But the FYE website did not provide any phone numbers or mailing addresses for contacting them for cancellation or any other purpose (except for issues of copyright infringement). At that time, I sent an email to FYE telling them to cancel my membership. I received no response but assumed that my membership had, in fact, been cancelled.

On 1/10/10, at 2:15pm, I went to this location to exchange a defective unit for an IPod which charges, plays the IPod and is also a digital clock. I advised that it was bought as a Christmas present and that my son just opened within the last week and it just stop working and I wanted it exchanged. The rep (not Jason at this time) advised that they may not have anymore. He is on his way back and I am on the phone advising my wife that we may have an issue about the exchange.